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Centricity PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Loyalty

I honestly don't consider Centricity PACS to be part of our long-term plans because of the...

May 2025
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Manager

Relationship

GE HealthCare's support has had its challenges. We now have a dedicated resource from GE HealthCare...

May 2025
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Analyst/Coordinator

Relationship, Product

GE HealthCare is very proactive. I also like the stability of Centricity PACS. We do not have a lot...

May 2025
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Analyst/Coordinator

Product

Centricity PACS is an old application. It requires Java and an old browser. It is just an antiquated...

May 2025
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Manager

Value

I don't see a huge investment in Centricity PACS from the vendor. GE HealthCare talks a good game,...

May 2025
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Manager

Loyalty

We will probably leave Centricity PACS and start using one of our partner's PACS. That partner uses...

May 2025
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Manager

Culture, Value

We have a maintenance agreement with GE HealthCare. Every time we want a service pack upgrade, there...

May 2025
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Director

Product

There were supposed to be upgrades to how Centricity PACS delivered images instead of limiting the...

Apr 2025
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Director

Loyalty

An enterprise-wide solution is something we are going to be looking for with a new PACS. It has to...

Apr 2025
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Director

Product

The biggest complaint I have from the radiologists who use multiple systems is that Centricity PACS...

Apr 2025
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Director

Relationship

GE HealthCare has improved with their people answering the phones and fixing the existing problems...

Apr 2025
||
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Director

Value

Whether we receive our money’s worth for Centricity PACS is a mix of emotions. GE HealthCare needs...

Apr 2025
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Director

Product

Centricity PACS is very stable. It does what it is miserably claiming to do. It works. The uptime is...

Apr 2025
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Director

Culture, Loyalty, Relationship

Centricity PACS has never been great. We are a GE HealthCare shop, and Centricity PACS has always...

Apr 2025
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Director

Culture, Loyalty

Originally, we were presented with a suite of AI solutions from GE HealthCare for Centricity PACS,...

Apr 2025
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Manager

Loyalty, Relationship

We are transitioning from Centricity PACS to another vendor's system department by department. We...

Apr 2025
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Analyst/Coordinator

Relationship, Operations, Value

It has taken us a few years to try to get the servers and everything set up and to get to a point...

Apr 2025
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Analyst/Coordinator

Relationship

GE HealthCare’s support people are very quick and responsive to our needs. They are very kind to...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

When Centricity PACS is working, it is a great application. Centricity PACS has all the potential we...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I would tell others looking at Centricity PACS not to be afraid to look at other products. Our...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have been struggling so much with upgrades for Centricity PACS. I think GE HealthCare will work...

Apr 2025
||
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Analyst/Coordinator

Product

A big wish-list item for Centricity PACS would be a better data-mining capability. GE HealthCare...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Centricity PACS is not meeting our needs because it is not stable. GE HealthCare should be able to...

Apr 2025
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VP/Other Executive

Loyalty

I will give GE HealthCare credit for the way their future road map will get rid of a lot of the...

Apr 2025
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VP/Other Executive

Relationship

Whatever things we want or need in Centricity PACS are just in a future release. We never feel like...

Apr 2025
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VP/Other Executive

Culture, Relationship

GE HealthCare doesn’t keep all their promises, but they have gotten a lot better. The vendor's...

Apr 2025
||
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VP/Other Executive

Loyalty, Product

The features that GE HealthCare says are in Centricity PACS are typically there or coming, but I...

Apr 2025
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VP/Other Executive

Culture, Value

GE HealthCare used to charge for every little thing, but now they don’t. We put some language in our...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations, Product

We wouldn't buy Centricity PACS again because we have had nothing but problems with our servers ever...

Apr 2025
||
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Analyst/Coordinator

Relationship, Operations, Product

We had smart-reading protocols in Centricity PACS that we were all very excited about. They worked...

Apr 2025
||
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VP/Other Executive

Operations

From a training perspective, GE HealthCare has one person who we really love and keeps coming back....

Apr 2025
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VP/Other Executive

Loyalty

GE HealthCare is probably not part of our long-term plans because when we do the selection process,...

Apr 2025
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VP/Other Executive

Product

Centricity PACS’ integration has been around a long time, and I don't think we have a huge gap there....

Apr 2025
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Manager

Loyalty, Product

The speed at which images load in Centricity PACS is less than ideal. The integration can be slow....

Apr 2025
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Manager

Loyalty, Product

For neuroradiology and general radiology, GE HealthCare has plans to eventually have a cloud-based...

Apr 2025
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Manager

Loyalty

One of our leaders who mostly works in research and IT wants to switch our PACS, but our chief...

Apr 2025
||
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Manager

Relationship

We get GE HealthCare’s attention, they attend meetings, and the employees that we are partnered with...

Apr 2025
||
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Manager

Product

Most hanging protocols in Centricity PACS work very well, but there are a couple of them out there...

Apr 2025
||
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Manager

Loyalty, Relationship

We are going to replace our PACS this year. The service has just been dreadful with GE HealthCare. I...

Mar 2025
||
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Manager

Operations

The implementation was such a mess. I say that Centricity PACS is Frankenstein’s monster because GE...

Mar 2025
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VP/Other Executive

Relationship

GE HealthCare's support has gone down recently. Since they outsourced, the support has not been...

Mar 2025
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VP/Other Executive

Culture, Value

We feel nickel-and-dimed, especially with our growth. PACS licensing is expensive, and GE...

Mar 2025
||
(0)
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VP/Other Executive

Loyalty

We are opening up an RFP soon. Our satisfaction with GE HealthCare has been trending downward, and...

Mar 2025
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Manager

Loyalty, Operations

Considering all of the problems that we have had, Centricity PACS probably isn't part of our...

Mar 2025
||
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VP/Other Executive

Loyalty

I am unsure whether Centricity PACS is part of our long-term plans. We are exploring other options...

Feb 2025
||
(0)
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VP/Other Executive

Relationship

GE HealthCare is responsive. If we have an issue, they will certainly try to address it. Their...

Feb 2025
||
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Manager

Relationship

An improvement for Centricity PACS would be the option for the customer to have a little more...

Feb 2025
||
(0)
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Manager

Relationship

GE HealthCare doesn't get a good rating on their proactive service for me. They do a lot of...

Feb 2025
||
(0)
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Manager

Operations, Product

The upgrade paths with GE HealthCare are a little confusing. We jumped a few versions, and certain...

Feb 2025
||
(0)
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Manager

Loyalty

Centricity PACS has been a very stable system for us with what we have used, but GE HealthCare is...

Feb 2025
||
(0)
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Manager

Relationship, Product

We have had a few instances of downtime where Centricity PACS has been affected, and it has taken...

Feb 2025
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Manager

Operations

The training for Centricity PACS is all self-paced learning via Centricity University, so we can go...

Feb 2025
||
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Manager

Value

GE HealthCare charges for everything. Any add-on to the PACS is an extra cost, and the worst thing...

Feb 2025
||
(0)
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Manager

Loyalty, Product

Our organization has chosen to replace our PACS product or standardize across the enterprise with...

Feb 2025
||
(0)
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Manager

Culture, Relationship

GE HealthCare doesn't make many promises, but when they do, they keep their promises.

Feb 2025
||
(0)
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Director

Operations, Product

I can't remember a time when we did an upgrade where we didn't have to point things out to GE...

Feb 2025
||
(0)
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Director

Product

From a basic PACS perspective, Centricity PACS does accept images. It can't do all of the things...

Feb 2025
||
(0)
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Director

Product

Centricity PACS definitely works with HL7 in terms of orders, integrations, and image viewing...

Feb 2025
||
(0)
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Director

Relationship

GE HealthCare has gotten a little better in terms of proactive service. We get proactive notices...

Feb 2025
||
(0)
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Director

Loyalty

We wouldn't recommend Centricity PACS. We are moving off of it. The system's current functionality...

Feb 2025
||
(0)
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Director

Relationship, Value

GE HealthCare used to be pretty flexible about charges, but now, they have started to...

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty

I am hopeful I will be more satisfied in the future because GE HealthCare's newer version is moving...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

Our account representative is awesome. That person usually makes things happen whenever I tap them...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

I will call in a ticket for a high-priority ticket, and the vendor's support is supposed to have a...

Feb 2025
||
(0)
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Manager

Loyalty

I am hoping that the report templates will be more accommodating and flexible in the future.

Jan 2025
||
(0)
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Manager

Loyalty, Operations

We don't really have any ongoing training for Centricity PACS. GE HealthCare is not developing the...

Jan 2025
||
(0)
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Manager

Relationship

Our relationship with GE HealthCare is pretty good. They are open to communication, and they are...

Jan 2025
||
(0)
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Manager

Product

Centricity PACS has always been reliable and functional for us. Centricity PACS is very user...

Jan 2025
||
(0)
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Manager

Relationship

My experiences with GE HealthCare have definitely improved. The vendor has been invested, and they...

Jan 2025
||
(0)
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Manager

Product, Value

There are probably other PACS that can do things better than Centricity PACS, but we can't afford those....

Jan 2025
||
(0)
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Manager

Product

Centricity PACS has been very stable. That is good, and our physicians are happy with the system's functionality....

Jan 2025
||
(0)
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Manager

Culture, Value

I don't know how much we paid for Centricity PACS, but I feel like we are getting our money's worth....

Dec 2024
||
(0)
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Manager

Operations

With Centricity PACS, we got a lot of the things that we wanted over the time that we have had the...

Dec 2024
||
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Manager

Operations

GE HealthCare did really well on a lot of their training. Anytime I ever need anything, I log into...

Dec 2024
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Manager

Product

Centricity PACS is just there. It has been there for a while, and I can't change things unless I go...

Dec 2024
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Manager

Relationship

GE HealthCare’s support is amazing. Even if they are busy, and sometimes they are, if we tell them...

Dec 2024
||
(0)
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Manager

Relationship

GE HealthCare is very proactive. They are really good at helping us with our databases. If something...

Dec 2024
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Manager

Loyalty, Product

GE HealthCare is phasing the software out, so they are not going to be using it anymore. They are...

Dec 2024
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Manager

Relationship

GE HealthCare has done all of their updates for Centricity PACS. They kept all their support terms...

Dec 2024
||
(0)
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Manager

Loyalty, Product

Centricity PACS uses very old technology. It hasn't changed in a long time. There are some odd...

Dec 2024
||
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Manager

Product

Centricity PACS is not hard to use, but there are a lot of basic features that are not working. We...

Nov 2024
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Manager

Loyalty

We are in the process of doing an upgrade, and we can't go forward with it because it has bugs....

Nov 2024
||
(0)
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Manager

Loyalty, Value

The current version we have of Centricity PACS no longer has R&D. GE HealthCare has moved on to a...

Nov 2024
||
(0)
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Manager

Culture, Relationship, Value

There is a big difference between GE HealthCare today and within the last year or two. They have...

Nov 2024
||
(0)
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Manager

Operations

GE HealthCare was better at training when they had more staff. I think they are rebuilding their...

Nov 2024
||
(0)
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Manager

Loyalty, Product

I would like to see seamless integration into AI tools and see something come out of that. We are...

Nov 2024
||
(0)
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Manager

Culture, Product

GE HealthCare is not overpromoting or overselling Centricity PACS. They tell us what it is. It is...

Nov 2024
||
(0)
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Manager

Relationship

GE HealthCare is responsive and really good from a support standpoint. They have great follow-ups....

Nov 2024
||
(0)
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Analyst/Coordinator

Value

GE HealthCare does avoid charging for everything. If there is a service package for a fix, there is...

Sep 2024
||
(0)
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Manager

Product, Value

With GE HealthCare, we are often told that certain things will be in the next release, and then they...

Sep 2024
||
(0)
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Manager

Relationship

I have used Centricity PACS for a long time, so it is the application that I am the most familiar...

Sep 2024
||
(0)
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Director

Relationship

GE HealthCare has been better, and we do see more stability, but there is still more work to do on...

Sep 2024
||
(0)
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Director

Culture, Value

We have seen a nice improvement from GE HealthCare when it comes to nickel-and-diming us. This has...

Sep 2024
||
(0)
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Manager

Relationship

GE HealthCare has been working hard to make changes to their processes and the way they do business....

Aug 2024
||
(0)
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Manager

Culture, Value

We have seen changes in how GE HealthCare works with us in a few areas. One change has been with the...

Aug 2024
||
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Manager

Relationship

The support has been improving for our PACS, but it still isn't where it needs to be. It seems like...

Aug 2024
||
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Analyst/Coordinator

Product

The vendor actually removed some features and configurations that we had in Centricity PACS for many...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

Centricity PACS is unfortunately a very basic platform, but it just works, and it never has issues....

Aug 2024
||
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Analyst/Coordinator

Loyalty, Product

Centricity PACS looks the same as it did when it came out in 2001. The vendor hasn't really done...

Aug 2024
||
(0)
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VP/Other Executive

Value

GE HealthCare wants to charge us for services for everything. Every time we want to add a partner,...

Aug 2024
||
(0)
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VP/Other Executive

Relationship, Product

Centricity PACS is integrated with Epic's EMR, but overall, GE HealthCare's systems are difficult to...

Aug 2024
||
(0)
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VP/Other Executive

Product

The application that we are using for Centricity PACS right now gets the job done. It is stable, and...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

We are working with GE HealthCare to fix some things. It has taken a long time for us to get started...

Aug 2024
||
(0)
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VP/Other Executive

Product

We did a major upgrade with GE HealthCare years ago that was supposed to bring us all the latest and...

Aug 2024
||
(0)
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Manager

Product

The system architecture for high availability was groundbreaking when Centricity PACS first came...

Jul 2024
||
(0)
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Manager

Relationship

The support is getting worse. It is all outsourced to a third party, and we used to be able to call...

Jul 2024
||
(0)
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Manager

Loyalty, Product

To improve the product, the vendor would have to redesign it, but it would be nice to get away from...

Jul 2024
||
(0)
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Manager

Relationship

We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...

Jul 2024
||
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Manager

Operations

The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...

Jul 2024
||
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Manager

Relationship

I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....

Jul 2024
||
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CMO

Product

Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...

Jul 2024
||
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CMO

Loyalty

Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...

Jul 2024
||
(0)
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Director

Operations

We argued about multiple things during the installation. It took a long time just to become a...

Jul 2024
||
(0)
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Director

Operations

The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...

Jul 2024
||
(0)
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Director

Culture

When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...

Jul 2024
||
(0)
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Director

Value

One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...

Jul 2024
||
(0)
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Director

Loyalty, Relationship

My colleagues in the IT imaging area have not been super happy with the experience of the server's...

Jul 2024
||
(0)
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Director

Loyalty

We have several different PACS, and we are looking to integrate all of them into one. The version of...

Jul 2024
||
(0)
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Director

Loyalty

We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's support could be a little better. I think they need more people receiving calls.

Jul 2024
||
(0)
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Manager

Product

Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...

Jul 2024
||
(0)
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Perception
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Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
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Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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