Centricity PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
We only have a few enterprise archives from GE Healthcare that are still in our systems. We are...
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Our version of Centricity PACS is at the end of its life, and the vendor has stopped supporting it....
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GE doesn't keep all their promises. They tell us one thing on the phone, and then they get into our...
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Centricity PACS is a package deal, and the cost is based on our volume. Unless we do more, the...
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Centricity PACS has been dependable. Our users are super comfortable with it.
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We like the system. It is great. We can't really walk away from it and buy a new PACS though. That...
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We burned a lot of time with the vendor because they overpromised and underdelivered. We were...
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The PACS itself is antiquated and doesn't have a lot of features that we are currently using. I have...
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We have been migrating to a new version for quite some time. We had a list of hardware products that...
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We implemented a product from GE Healthcare that we were extremely satisfied with, and we purchased...
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Any innovation and new functionality that I have seen from GE Healthcare has come from the PACS side....
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It is very hard to rate some of my GE Healthcare people badly because I have known them for a while,...
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GE Healthcare charges for everything. When there is any project where we have to move, migrate, or...
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We rely heavily on our own IT people to give us support rather than the vendor, but I find the...
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From time to time, we have vendor executive involvement, but not routinely. When the executives do...
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Centricity PACS is easy to use and navigate. The system shows me so many different things easily. I...
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I am happy with Centricity PACS. For a system that we use day in and day out, it works very well and...
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The vendor is going to start charging us more if we don’t upgrade to the newer platform. Centricity...
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If we had to go back and make a decision over again, we would purchase Centricity PACS again because...
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The integration is poor because I can't upgrade the product. I can't do anything with it.
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The system is very stable, and the quality is good. That is why we have been on it for so long. We...
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If we need something from the support people, they take care of us. I am paying a pretty penny, so...
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One positive thing about Centricity PACS is its uptime. The hardware and the application rarely go down....
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From an administrative perspective, I would like to have a unified administrator desktop without...
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We cannot create our own worklists. The system administrators have to create worklists for us, and...
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Every few years, we look at options to decide whether to stay with Centricity PACS or move to a new...
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Centricity PACS is a rather antiquated platform. GE hasn't made many changes to the application or...
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We have a good working rapport with the level-two support people. I am pleased with the level of...
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The vendor says certain things will be in the next release, but then that never happens. Sometimes...
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We are not paying for everything we actually need from the system, but we are getting everything we...
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Our issue with the system is really about scalability. We have a large platform, and we need to have...
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The reliability of the system is just fabulous. We have experienced the best of the best in terms of...
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I would rate the quality of the vendor's support high, but the support people are hard to get ahold...
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The integration takes work and planning, and it is not easy, but if we can get it to work, the...
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Every day, we hear there is a new version coming that fixes the next problem we have. By the time we...
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We basically have to do the training ourselves. Sometimes we have to have people work a certain way,...
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The PACS is a good product. If GE Healthcare would deliver on their promises, our satisfaction would...
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The vendor has a web portal where we can log in and get any kind of training that we want. The...
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One of the main reasons we are looking at replacing Centricity PACS is that the integration with our...
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I would tell others that when they are making a PACS purchasing decision, they should ask the...
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The product is performing well, and the PACS is much more responsive and faster than it was before...
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GE Healthcare's service teams are overwhelmed, and the response time on resolving problems has...
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We have struggled with Centricity PACS. GE is working on some operational and quality issues. Some...
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GE's web support isn't very good. GE isn't very proactive; they are more reactive than proactive.
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The next upgrade to the product will be a smooth transition for us from a user standpoint because...
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The community physicians are pleased with the PACS because it integrates nicely with the Epic...
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There has been some turnover at GE, so there is sometimes a disconnect between internal project...
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I struggle with rating GE for delivering new technology. The new Edison program looks really good. I...
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GE is so busy doing whatever they do. We hear how busy they are, but we don't hear from them or see...
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GE is the best at nickel-and-diming us to death. That happens all the time. We reached out for help...
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Centricity PACS is a champ. It works exactly how GE Healthcare said it would. They force us to...
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Centricity PACS doesn't have the ability to view certain types of images. That is a huge component...
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GE's support is painfully slow. Once we get someone on the phone, things are alright, but playing...
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We logged a ticket for an issue, and we didn't hear anything for a few days, so we figured something...
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We have a really poor relationship with GE. At times, things have gotten really nasty. Sometimes,...
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Sometimes, GE's support people get really testy with me. I am a fairly patient person who tolerates...
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We have enjoyed and benefited from Centricity PACS’ uptime. It is the most stable platform that I...
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Centricity PACS’ Achilles' heel is its display protocol algorithms. The system is difficult to...
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GE Healthcare does offer newer technologies than Centricity PACS. However, the current platform...
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We are in an interesting place with Centricity PACS. We use it as more of a legacy archive than as a...
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GE Healthcare is expensive, and they always have their hands out. They are fairly low on engagement...
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The new Edison product looks pretty good. The thing about GE Healthcare is that everything always...
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There are mobile devices that collect images. There is a concerted effort to bring all the mobile...
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GE has helped us with some strategies, but our site is challenging for them because we have several...
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I wouldn’t buy the product from GE again, but that is only because the product is a package deal....
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The problem with GE's different products is that GE doesn't even understand how they work together....
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GE tried to solve our problems with advanced, innovative technology that they were working on during...
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If GE wants this product to be Best in KLAS, they might want to spend some time focusing on the big...
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I like that the solution allows us to see images from a patient's history for all of the exams that...
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Sometimes, our radiologists' hanging protocols get messed up. If we make a change to the system or...
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GE has had a lot of company-wide issues. They have been split up and put back together again, and a...
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We have worked with GE Healthcare for a very long time. We have seen good service from them over the...
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At this point, our overall experience with the solution has been above average, but I wouldn't say...
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Whether the vendor drives tangible outcomes depends on a couple of things. We have had situations...
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I think that there is still some work that could be done to make things a little better in the...
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The version of Centricity PACS we are on is relatively old. It has been a problem child for years....
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Centricity PACS does the job. It has been running here for a while, and we don’t have a lot of outages....
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Centricity PACS is not the smartest system I have worked with. GE needs to build better back-end...
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GE’s support people do not respond. We put a ticket in, and it never gets answered. The vendor needs...
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We want the solution to be faster. We have been having a lot of problems with it, but I think that...
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Our IT department does a very good job of supporting us with the system. However, they are limited...
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GE has been a good, reliable partner for Centricity PACS. It is a solid system that the radiologists...
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GE’s support for Centricity PACS could be better. Our current software is at the end of its life,...
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GE is unfortunately lagging in protecting Apache Tomcat vulnerabilities as well as cybersecurity...
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The system installation took forever; the project management wasn't the best. We would send in some...
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Supporting the PACS is difficult. GE needs to simplify everything. They have broken everything into...
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I don't feel that GE is putting enough into R&D, fixing their problems, or innovating as quickly as...
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GE has a zero-footprint viewer, so we don't have to install the PACS software on the computer. We...
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I would like to see more integration between the PACS and smartphones and tablets, but the biggest...
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We have been a customer for several years, and we hoped it wouldn't come down to this, but after...
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GE is decent with their support, but their support is very reactive. We don't see GE being proactive...
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GE lacks a strong team, but that is due to turnover and churn. It feels like we are always working...
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I am a hard-core fan of Centricity PACS because that is what I know. But Centricity PACS is very...
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The phone support has gone downhill in the last year or so. I am sure that has to do with COVID-19...
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We are maintaining the solution because another vendor that we are using doesn’t have an imaging...
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Centricity PACS is generally reliable, and the support staff is great to work with.
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The product is really old. It requires JavaScript, which is difficult to work with, so I wish GE...
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We have been very satisfied with Centricity PACS, and we haven't had an upgrade for quite a few...
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GE has very good support. GE is usually pretty quick about finding a resolution and having good communication....
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GE has a contract, and then each site pays what they are supposed to pay. GE charges based on the...
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We have been having a lot of downtime with GE. I don't know whether that is on GE's side or our side....
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GE needs to make sure that they support and grow with us. As long as GE's support and response times...
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Sometimes GE charges for things that are a bit crazy. Sometimes I argue. Sometimes I win, and...
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GE does a great job with implementation services. With COVID-19 and the lack of staffing available,...
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GE did some extra work with the integration of another system. We paid them for it, but they came up...
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We are extremely satisfied with GE. They avoid nickel-and-diming. We have service contracts that...
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Centricity PACS is very user friendly, and it is easy to find all of the buttons. Everything is very...
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Sometimes, when we call GE, we don't get a service person right away.
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The only complaint from the doctors is about the navigator that pops up. The doctors always say that...
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GE Healthcare's support and services are good, but they are also very expensive. I am glad that we...
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Overall, GE Healthcare has been really good to work with. Our account manager is excellent. We are...
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We have run into situations with GE Healthcare where they offer us a product to meet a requirement,...
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GE Healthcare charges for pretty much everything. In some cases, we don’t feel they should. We have...
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GE Healthcare eventually gets us there with implementations, but there are a lot of bumps in the...
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We have had a lot of problems with GE Healthcare in terms of installing new software and upgrading....
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The vendor offers a train-the-trainer model, and that is somewhat ineffective. They take a new...
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The system integrates well with other systems. When I look at the fact that the vendor has...
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There are a lot of problems we run into on the system that the vendor cannot address. If GE...
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We have run into so many issues with the vendor and product that we are considering getting rid of them....
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A lot of our support phone calls and cases sit unanswered for days on end with no one calling us...
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We hardly every speak to the vendor executives. We have tried to reach them, but they are always...
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A big part of GE Healthcare’s success was the fact that we probably had the best on-site PACS...
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We have a lot of GE Healthcare equipment, and they are pretty good about not charging for little...
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The system integrates well with other applications and is easy to use. The hanging protocols,...
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Improvements are coming. We are switching from an old version, and the new version has much better...
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The back-end server system is very stable, and Centricity PACS is easy to use because of the...
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The PACS does not support looking at tomosynthesis mammograms, and that is basic functionality in...
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I haven't seen any new technology from the vendor for years. I don’t know what they are currently...
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We aren’t able to troubleshoot very well in GE Healthcare's system, and their support response is...
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GE Healthcare has broken things during implementations. Their system has been down for many hours...
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GE Healthcare's training is pretty nonexistent. We do all of our training in-house. I went through...
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The hanging protocols in Centricity PACS don’t work, and they break all the time. One of the main...
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We have a GE Healthcare account executive, but they are not visible. We don’t have recurring...
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We are getting reports, and we churn out a ton of studies. So GE Healthcare’s system is giving us...
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GE Healthcare's software is expensive, and I would not recommend it. When we first got GE...
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Centricity PACS is not part of our long-term plans. At one point, GE Healthcare made a change to the...
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GE doesn’t always seem to be on board or quick to act when we try to implement a new integration...
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With Centricity PACS, GE is not developing new technology. They are trying to phase the system out.
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GE tells us that they are proactively fixing things. They might be doing a good job. If GE is being...
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I don’t really hear from the executives all that much. Sometimes I hear from GE only when they have...
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GE Healthcare has not kept all their promises. For example, we have had an issue with our PACS where...
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The stability and compatibility of the product are not good. We tend to get unscheduled downtime. GE...
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GE Healthcare has done a lot of workarounds. They actually bought other systems and gave them to us...
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GE Healthcare is finally upgrading us to fix a lot of the issues we have encountered. Before we did...
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We are upgrading, but the vendor is kind of hesitating and fighting with us as we try to get the...
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Centricity PACS has all the tools for radiologists, and it has been reliable so far. The...
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The vendor has decided to make the solution be at the end of its life. I don't think that GE is...
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Our overall experience has been good. Centricity PACS has been in our environment for a while. It is...
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GE Healthcare’s latest web solution is quite costly, so we are stuck on an older solution when it...
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GE Healthcare does like to charge. I have not seen service charges lately, but I have seen some on...
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Centricity PACS is on par with most other systems if not a little bit better.
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The solution's implementation was complex, and it led to delays in the go-live.
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GE Healthcare has lost their way. They used to be good. I used to enjoy their applications. But...
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There is no training to be heard of from GE Healthcare. Their training is entirely them telling us...
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GE Healthcare's system is not the most innovative solution out there, but to their credit, we are...
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The product has very poor conformance for DICOM, so we consistently have issues storing imaging. We...
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The application requires end users to have high technical skills. The way that menus, settings,...
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I don’t know what has happened internally in GE Healthcare's organization, but their support has...
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All outcomes that we have received have been entirely driven by us. For example, we are even...
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GE Healthcare has been pretty good to us, and we have appreciated how well they work with us. I am...
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We have had a number of meetings with GE, and we have sent them lists with requests, and GE hasn't...
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In the long run, Centricity PACS is still our solution. A PACS solution is very much needed. We have...
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GE's developer should start from scratch. GE needs to get rid of their old solution and move on with...
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GE's tools are fine, but they aren't great. The window leveling is not great, and the hanging...
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We are struggling to get an upgrade done. GE Healthcare can’t even figure out how to do it. We need...
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We have an on-site engineer, and that person is fantastic.
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We have involvement from GE Healthcare's executives, but I am not necessarily happy with it. It is...
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GE Healthcare continually lost personnel during our go-live. We had multiple project managers for...
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When we have issues, GE Healthcare usually gets a flag and calls us.
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It is very difficult to find documentation, and GE Healthcare's support people sometimes give me...
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GE Healthcare wants to sell a new product instead of making Centricity PACS work. We were acquired...
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I would tell peers who are looking at Centricity PACS that they need to have clear expectations of...
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