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Centricity PACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
Centricity PACS is very user friendly, and it is easy to find all of the buttons. Everything is very...
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Manager
Sometimes, when we call GE, we don't get a service person right away.
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Manager
The only complaint from the doctors is about the navigator that pops up. The doctors always say that...
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Manager
Generally, I am satisfied with GE Healthcare. We have just had some struggles with them. I am...
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Manager
Centricity PACS has been around for a long time. The system is fairly reliable and trustworthy. The...
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Manager
I feel like I have way too many servers for Centricity PACS. That makes it difficult to upgrade the...
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Manager
GE Healthcare will deliver new technology if we pay them to.
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Manager
GE Healthcare's support and services are good, but they are also very expensive. I am glad that we...
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Manager
Overall, GE Healthcare has been really good to work with. Our account manager is excellent. We are...
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Manager
We have run into situations with GE Healthcare where they offer us a product to meet a requirement,...
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Manager
GE Healthcare charges for pretty much everything. In some cases, we don’t feel they should. We have...
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Manager
GE Healthcare eventually gets us there with implementations, but there are a lot of bumps in the...
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Manager
We have had a lot of problems with GE Healthcare in terms of installing new software and upgrading....
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Manager
The vendor offers a train-the-trainer model, and that is somewhat ineffective. They take a new...
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Manager
The system integrates well with other systems. When I look at the fact that the vendor has...
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Manager
There are a lot of problems we run into on the system that the vendor cannot address. If GE...
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Manager
We have run into so many issues with the vendor and product that we are considering getting rid of them....
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Manager
A lot of our support phone calls and cases sit unanswered for days on end with no one calling us...
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Manager
We hardly every speak to the vendor executives. We have tried to reach them, but they are always...
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Manager
A big part of GE Healthcare’s success was the fact that we probably had the best on-site PACS...
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Manager
We have a lot of GE Healthcare equipment, and they are pretty good about not charging for little...
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Manager
The system integrates well with other applications and is easy to use. The hanging protocols,...
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Manager
Improvements are coming. We are switching from an old version, and the new version has much better...
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VP/Other Executive
The back-end server system is very stable, and Centricity PACS is easy to use because of the...
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VP/Other Executive
The PACS does not support looking at tomosynthesis mammograms, and that is basic functionality in...
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VP/Other Executive
I haven't seen any new technology from the vendor for years. I don’t know what they are currently...
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Analyst/Coordinator
We aren’t able to troubleshoot very well in GE Healthcare's system, and their support response is...
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Analyst/Coordinator
GE Healthcare has broken things during implementations. Their system has been down for many hours...
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Analyst/Coordinator
GE Healthcare's training is pretty nonexistent. We do all of our training in-house. I went through...
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Analyst/Coordinator
The hanging protocols in Centricity PACS don’t work, and they break all the time. One of the main...
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Analyst/Coordinator
We have a GE Healthcare account executive, but they are not visible. We don’t have recurring...
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Analyst/Coordinator
We are getting reports, and we churn out a ton of studies. So GE Healthcare’s system is giving us...
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Analyst/Coordinator
GE Healthcare's software is expensive, and I would not recommend it. When we first got GE...
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Manager
Centricity PACS is not part of our long-term plans. At one point, GE Healthcare made a change to the...
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Manager
GE doesn’t always seem to be on board or quick to act when we try to implement a new integration...
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Manager
With Centricity PACS, GE is not developing new technology. They are trying to phase the system out.
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Manager
GE tells us that they are proactively fixing things. They might be doing a good job. If GE is being...
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Manager
I don’t really hear from the executives all that much. Sometimes I hear from GE only when they have...
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CIO
GE Healthcare has not kept all their promises. For example, we have had an issue with our PACS where...
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CIO
The stability and compatibility of the product are not good. We tend to get unscheduled downtime. GE...
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Manager
GE Healthcare has done a lot of workarounds. They actually bought other systems and gave them to us...
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Manager
GE Healthcare is finally upgrading us to fix a lot of the issues we have encountered. Before we did...
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Manager
We are upgrading, but the vendor is kind of hesitating and fighting with us as we try to get the...
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Director
Centricity PACS has all the tools for radiologists, and it has been reliable so far. The...
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Director
The vendor has decided to make the solution be at the end of its life. I don't think that GE is...
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Manager
Our overall experience has been good. Centricity PACS has been in our environment for a while. It is...
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Manager
GE Healthcare’s latest web solution is quite costly, so we are stuck on an older solution when it...
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Manager
GE Healthcare does like to charge. I have not seen service charges lately, but I have seen some on...
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Manager
Centricity PACS is on par with most other systems if not a little bit better.
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Manager
The solution's implementation was complex, and it led to delays in the go-live.
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Analyst/Coordinator
GE Healthcare has lost their way. They used to be good. I used to enjoy their applications. But...
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Analyst/Coordinator
There is no training to be heard of from GE Healthcare. Their training is entirely them telling us...
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VP/Other Executive
GE Healthcare's system is not the most innovative solution out there, but to their credit, we are...
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Analyst/Coordinator
The product has very poor conformance for DICOM, so we consistently have issues storing imaging. We...
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Analyst/Coordinator
The application requires end users to have high technical skills. The way that menus, settings,...
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Analyst/Coordinator
I don’t know what has happened internally in GE Healthcare's organization, but their support has...
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Analyst/Coordinator
All outcomes that we have received have been entirely driven by us. For example, we are even...
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VP/Other Executive
GE Healthcare has been pretty good to us, and we have appreciated how well they work with us. I am...
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Manager
We have had a number of meetings with GE, and we have sent them lists with requests, and GE hasn't...
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Manager
In the long run, Centricity PACS is still our solution. A PACS solution is very much needed. We have...
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Manager
GE's developer should start from scratch. GE needs to get rid of their old solution and move on with...
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Manager
GE's tools are fine, but they aren't great. The window leveling is not great, and the hanging...
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Manager
We are struggling to get an upgrade done. GE Healthcare can’t even figure out how to do it. We need...
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Manager
We have an on-site engineer, and that person is fantastic.
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Manager
We have involvement from GE Healthcare's executives, but I am not necessarily happy with it. It is...
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Manager
GE Healthcare continually lost personnel during our go-live. We had multiple project managers for...
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Manager
When we have issues, GE Healthcare usually gets a flag and calls us.
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Manager
It is very difficult to find documentation, and GE Healthcare's support people sometimes give me...
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Manager
GE Healthcare wants to sell a new product instead of making Centricity PACS work. We were acquired...
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Manager
I would tell peers who are looking at Centricity PACS that they need to have clear expectations of...
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Director
This product is at the end of its life for us. We plan to upgrade it or change vendors.
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CIO
Our radiologists see Centricity PACS as very outdated and don't like the UI at all. GE wouldn't be...
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Director
GE Healthcare's costs are high. They nickel-and-dime us. They are just a big group trying to make...
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Director
We are replacing the PACS. The architecture is old. The vendor has done very little R&D on their...
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Director
GE Healthcare's support is slow and not very good. GE Healthcare's poor support is really hurting...
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VP/Other Executive
Centricity PACS needs an overhaul, but GE has been good about asking us for updates and suggestions...
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Manager
Centricity PACS is pretty archaic. GE doesn’t reach out to us until we report an issue. They never...
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Manager
With some of the software licensing policies that GE has, I feel like they are double-dipping when...
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Analyst/Coordinator
I would ask others how large their network is before recommending Centricity PACS because that is...
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Analyst/Coordinator
I would not choose Centricity PACS again. The program is supposed to prefetch our prior images that...
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Analyst/Coordinator
We try to get training for the radiologists, but GE is not readily available to train. We have a lot...
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Analyst/Coordinator
We have had meetings from years ago on improving our process, and it still hasn’t improved yet. If...
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Analyst/Coordinator
GE is proactive because they are all about sales. With anything new, they are reaching out to us...
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Manager
I don’t know that anything has changed with Centricity PACS, but I am happy with it. It is really...
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Manager
We would like to have more integration between products. Right now for mammo, our users have to open...
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Manager
Centricity PACS has been a good workhorse. Other than some issues not related to the PACS, the...
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Manager
We don't always see eye-to-eye with GE on some charges. The PACS is a server-hungry system. We have...
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Manager
If Centricity PACS could support breast tomosynthesis images, that would be wonderful.
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Manager
Centricity PACS is perfectly fine. I don't know whether we have struggles in other areas or not. The...
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Manager
We had one struggle with another vendor, and GE helped us out and made things so much better. We...
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Manager
As far as interoperability goes, GE uses HL7 and DICOM. Those are the standard things, and GE does a...
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Manager
With our current system, there are no fixes for anything because the system is so old. GE doesn't...
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Manager
We have gotten a return on our investment over and over with our GE PACS because it is so old.
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Manager
GE definitely delivers technology and has the product available. It isn't GE's fault that we don't...
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Manager
If we report something and it needs to be escalated to the higher levels of GE, GE is very good at...
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CEO/President
We still struggle quite a bit with Centricity PACS, but we are in a better place with GE. They have...
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Manager
We are having quite a few issues with Centricity PACS, including issues with uptime, architecture,...
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Director
I have had no issues with the system. In general, it does what it is supposed to do, and we see what...
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Manager
One positive about Centricity PACS is it has Workflow Manager, which is an add-on workflow engine,...
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Manager
We have monthly unscheduled downtime with Centricity PACS. When we ask GE Healthcare about the root...
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Manager
We have a weird relationship with GE Healthcare. They have good, friendly people working for them...
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Manager
We potentially may not buy Centricity PACS again. We will see. The vendor says that they have other...
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Manager
GE doesn't do ongoing training; we have to contract for training.
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Manager
The PACS generally works very well. It is a good product and has been very useful to us.
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Manager
GE helped support us through COVID-19. They helped with integration, and that was a surprise. They...
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Manager
GE has struggled with keeping up to date with their technology. While we don't have big issues with...
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Manager
We don't really have any trouble with this product; I am not having any issues. We have very little...
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Manager
GE Healthcare's training could be better. I would like to see more hands-on training. Hands-on...
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Manager
GE Healthcare is actually really responsive to online cases. If I call for an emergency, the vendor...
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Manager
We are getting our money's worth with this product. There are probably a lot of things we can do...
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Manager
The PACS is the database portion, like the structure of the system, and then the radiologists just...
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Manager
GE Healthcare charges for everything, and that is really frustrating. Everything we do is...
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Manager
The system has so many things plugged into it and so many different people that are involved....
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Manager
The vendor has introduced some new changes to the latest version that broke a couple of things on...
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Manager
The vendor does actually take some of our suggestions and bake them in, but things get put up for a...
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Manager
GE avoids charging for every little thing. There are always going to be some charges that are...
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Manager
GE's phone and web support are very good. My overall satisfaction depends on the day, but I am happy...
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Manager
GE is providing a lot of options, and they have enhanced a lot of their products. There is an...
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Manager
I don't know whether the system is part of GE Healthcare's long-term plan. They aren't really...
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VP/Other Executive
We loved GE when they provided good feedback and good support. But in the last few years, their...
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VP/Other Executive
We haven't had any upgrades, and the solution is slow. It is dragging us down. We have had problems...
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VP/Other Executive
GE has fallen off. It almost seems that they want to discontinue Centricity PACS. I am not sure...
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Nurse
GE Healthcare has supported us through the pandemic. We just went through a big upgrade with GE...
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Nurse
If there is anything specific I want to see be improved, it is the support communication. Sometimes...
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Manager
I have been with GE Healthcare for a long time, so the system is very easy to use for me. I can...
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Manager
The only thing I think GE Healthcare could do to improve is have more categories with the worklists...
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Manager
As far as I know, Centricity PACS is part of our long-term plan. At this point, I am not exactly...
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Manager
GE Healthcare has done a decent job supporting us during COVID-19. They definitely keep their...
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Manager
We haven't really had anybody come in and train us or show us anything recently because we have had...
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Analyst/Coordinator
Right now, we are kind of shopping for a replacement PACS for radiology things. We have settled on a...
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Analyst/Coordinator
If we had to do everything all over again, we would possibly purchase Centricity PACS again. GE...
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Analyst/Coordinator
The vendor is easy to get ahold of, but sometimes the way that they follow up lowers our level of...
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Analyst/Coordinator
I think customers should be able to get a little bit more bang for their buck than we have been...
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Analyst/Coordinator
Centricity PACS is maybe part of our long-term plans. We are planning to move forward with the next...
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Analyst/Coordinator
Based on the knowledge I have today, I would not purchase Centricity PACS again. We were sold a...
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Analyst/Coordinator
GE Healthcare's support is in tiers of engineering levels. Support starts at the bottom. If those...
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Analyst/Coordinator
Once we get to the point where we are desperate, GE Healthcare can find the right person to solve...
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Analyst/Coordinator
GE Healthcare markets well. Centricity PACS is a good, solid, stable product.
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Director
Right now Centricity PACS uses all HL7 or ADT feeds. When I query, I see completed exams with...
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Director
GE Healthcare has good support. I like that they have gone to a universal viewer so that we don't...
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Manager
GE is pretty proactive, and that is a huge improvement from last year. They are just monitoring...
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Manager
GE was really good about the way that they presented the solution and how they trained for it. It...
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Manager
When GE gets going on something, they are tight, such as with upgrades. I don’t think the product...
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Manager
I don’t get much new technology from the vendor. I don’t feel like they reach out a lot with new...
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Manager
I can call and talk to a support representative pretty quickly. The support people know the answers....
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Manager
Our previous PACS was very basic. Centricity PACS has been a huge step up. The doctors see the...
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VP/Other Executive
GE Healthcare has been better, and we have really seen them step up in areas where they use to fall...
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VP/Other Executive
We have one contract with GE Healthcare that includes service as well as upgrades for the PACS, and...
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VP/Other Executive
GE Healthcare was really supportive and stepped up during the early stages of COVID-19. I don't...
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Director
I don't know whether we would buy Centricity PACS again. We have struggled with the system. I liked...
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Director
We had a poor implementation. Trying to get the system set up was a nightmare. The process was not...
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Director
GE's application specialists are top notch. The application training is good, but the implementation...
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Director
The availability of engineers during the setup was limited. The engineers assigned to our upgrades...
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Manager
This product is a dual-database system that doesn't always talk to each other. If there is a problem...
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Manager
With GE Healthcare, everyone works in silos. There is a project manager, so if that person is...
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Manager
GE Healthcare's training is good. I don't have an issue with that.
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Manager
We had so many issues with the upgrades. My leadership had to call in GE Healthcare's leadership...
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Manager
If I were speaking to someone working with GE Healthcare, I would tell that person to find out what...
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Manager
We are still having issues with realizing ROI because of the issues we are having with the vendor's...
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Director
We haven’t had any COVID-19-specific requests for GE, but they have continued to be responsive to...
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Director
The recent upgrade has been fine. There were a couple of issues, but overall, I would give the...
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Director
The overall ease of use has improved. There was difficulty in running the applications, but the...
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Director
I can’t give the vendor a high rating for ongoing support. Sometimes it is hard to get ahold of the...
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Director
The reliance on Java makes using the tools extremely frustrating. The system has only gotten better...
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VP/Other Executive
GE’s support is a little bit above average, but most of the technical support is done through our IT...
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VP/Other Executive
GE's executive involvement is pretty good. They throw people at things, and we get their attention...
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VP/Other Executive
GE absolutely nickel-and-dimes. They do a great job of that. That is part of why we want to get out...
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VP/Other Executive
Centricity PACS is not part of our long-term plans. We have to change. The market is going to be...
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VP/Other Executive
If we were starting fresh and knew everything we knew, we probably wouldn’t buy GE’s system again....
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VP/Other Executive
For the most part, GE does keep their promises. They still drive us crazy because we have been with...
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VP/Other Executive
We are getting our money’s worth out of GE because we are always pushing them.
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VP/Other Executive
I know how organizations of our size take time to really start feeling things. Once we get our...
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