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Centricity PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Director

Product

There were supposed to be upgrades to how Centricity PACS delivered images instead of limiting the...

Apr 2025
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Director

Loyalty

An enterprise-wide solution is something we are going to be looking for with a new PACS. It has to...

Apr 2025
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Director

Product

The biggest complaint I have from the radiologists who use multiple systems is that Centricity PACS...

Apr 2025
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Director

Relationship

GE HealthCare has improved with their people answering the phones and fixing the existing problems...

Apr 2025
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Director

Value

Whether we receive our money’s worth for Centricity PACS is a mix of emotions. GE HealthCare needs...

Apr 2025
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Director

Product

Centricity PACS is very stable. It does what it is miserably claiming to do. It works. The uptime is...

Apr 2025
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Director

Culture, Loyalty, Relationship

Centricity PACS has never been great. We are a GE HealthCare shop, and Centricity PACS has always...

Apr 2025
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Director

Culture, Loyalty

Originally, we were presented with a suite of AI solutions from GE HealthCare for Centricity PACS,...

Apr 2025
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Manager

Loyalty, Relationship

We are transitioning from Centricity PACS to another vendor's system department by department. We...

Apr 2025
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Analyst/Coordinator

Relationship, Operations, Value

It has taken us a few years to try to get the servers and everything set up and to get to a point...

Apr 2025
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Analyst/Coordinator

Relationship

GE HealthCare’s support people are very quick and responsive to our needs. They are very kind to...

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

When Centricity PACS is working, it is a great application. Centricity PACS has all the potential we...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

I would tell others looking at Centricity PACS not to be afraid to look at other products. Our...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have been struggling so much with upgrades for Centricity PACS. I think GE HealthCare will work...

Apr 2025
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Analyst/Coordinator

Product

A big wish-list item for Centricity PACS would be a better data-mining capability. GE HealthCare...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Centricity PACS is not meeting our needs because it is not stable. GE HealthCare should be able to...

Apr 2025
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VP/Other Executive

Loyalty

I will give GE HealthCare credit for the way their future road map will get rid of a lot of the...

Apr 2025
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VP/Other Executive

Relationship

Whatever things we want or need in Centricity PACS are just in a future release. We never feel like...

Apr 2025
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VP/Other Executive

Culture, Relationship

GE HealthCare doesn’t keep all their promises, but they have gotten a lot better. The vendor's...

Apr 2025
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VP/Other Executive

Loyalty, Product

The features that GE HealthCare says are in Centricity PACS are typically there or coming, but I...

Apr 2025
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VP/Other Executive

Culture, Value

GE HealthCare used to charge for every little thing, but now they don’t. We put some language in our...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations, Product

We wouldn't buy Centricity PACS again because we have had nothing but problems with our servers ever...

Apr 2025
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Analyst/Coordinator

Relationship, Operations, Product

We had smart-reading protocols in Centricity PACS that we were all very excited about. They worked...

Apr 2025
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VP/Other Executive

Operations

From a training perspective, GE HealthCare has one person who we really love and keeps coming back....

Apr 2025
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VP/Other Executive

Loyalty

GE HealthCare is probably not part of our long-term plans because when we do the selection process,...

Apr 2025
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VP/Other Executive

Product

Centricity PACS’ integration has been around a long time, and I don't think we have a huge gap there....

Apr 2025
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Manager

Loyalty, Product

The speed at which images load in Centricity PACS is less than ideal. The integration can be slow....

Apr 2025
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Manager

Loyalty, Product

For neuroradiology and general radiology, GE HealthCare has plans to eventually have a cloud-based...

Apr 2025
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Manager

Loyalty

One of our leaders who mostly works in research and IT wants to switch our PACS, but our chief...

Apr 2025
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Manager

Relationship

We get GE HealthCare’s attention, they attend meetings, and the employees that we are partnered with...

Apr 2025
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Manager

Product

Most hanging protocols in Centricity PACS work very well, but there are a couple of them out there...

Apr 2025
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Manager

Loyalty, Relationship

We are going to replace our PACS this year. The service has just been dreadful with GE HealthCare. I...

Mar 2025
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Manager

Operations

The implementation was such a mess. I say that Centricity PACS is Frankenstein’s monster because GE...

Mar 2025
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VP/Other Executive

Relationship

GE HealthCare's support has gone down recently. Since they outsourced, the support has not been...

Mar 2025
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VP/Other Executive

Culture, Value

We feel nickel-and-dimed, especially with our growth. PACS licensing is expensive, and GE...

Mar 2025
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VP/Other Executive

Loyalty

We are opening up an RFP soon. Our satisfaction with GE HealthCare has been trending downward, and...

Mar 2025
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Manager

Loyalty, Operations

Considering all of the problems that we have had, Centricity PACS probably isn't part of our...

Mar 2025
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VP/Other Executive

Loyalty

I am unsure whether Centricity PACS is part of our long-term plans. We are exploring other options...

Feb 2025
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VP/Other Executive

Relationship

GE HealthCare is responsive. If we have an issue, they will certainly try to address it. Their...

Feb 2025
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Manager

Relationship

An improvement for Centricity PACS would be the option for the customer to have a little more...

Feb 2025
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Manager

Relationship

GE HealthCare doesn't get a good rating on their proactive service for me. They do a lot of...

Feb 2025
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Manager

Operations, Product

The upgrade paths with GE HealthCare are a little confusing. We jumped a few versions, and certain...

Feb 2025
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Manager

Loyalty

Centricity PACS has been a very stable system for us with what we have used, but GE HealthCare is...

Feb 2025
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Manager

Relationship, Product

We have had a few instances of downtime where Centricity PACS has been affected, and it has taken...

Feb 2025
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Manager

Operations

The training for Centricity PACS is all self-paced learning via Centricity University, so we can go...

Feb 2025
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Manager

Value

GE HealthCare charges for everything. Any add-on to the PACS is an extra cost, and the worst thing...

Feb 2025
||
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Manager

Loyalty, Product

Our organization has chosen to replace our PACS product or standardize across the enterprise with...

Feb 2025
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Manager

Culture, Relationship

GE HealthCare doesn't make many promises, but when they do, they keep their promises.

Feb 2025
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Director

Operations, Product

I can't remember a time when we did an upgrade where we didn't have to point things out to GE...

Feb 2025
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Director

Product

From a basic PACS perspective, Centricity PACS does accept images. It can't do all of the things...

Feb 2025
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Director

Product

Centricity PACS definitely works with HL7 in terms of orders, integrations, and image viewing...

Feb 2025
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Director

Relationship

GE HealthCare has gotten a little better in terms of proactive service. We get proactive notices...

Feb 2025
||
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Director

Loyalty

We wouldn't recommend Centricity PACS. We are moving off of it. The system's current functionality...

Feb 2025
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(0)
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Director

Relationship, Value

GE HealthCare used to be pretty flexible about charges, but now, they have started to...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty

I am hopeful I will be more satisfied in the future because GE HealthCare's newer version is moving...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

Our account representative is awesome. That person usually makes things happen whenever I tap them...

Feb 2025
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Analyst/Coordinator

Relationship

I will call in a ticket for a high-priority ticket, and the vendor's support is supposed to have a...

Feb 2025
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Manager

Loyalty

I am hoping that the report templates will be more accommodating and flexible in the future.

Jan 2025
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Manager

Loyalty, Operations

We don't really have any ongoing training for Centricity PACS. GE HealthCare is not developing the...

Jan 2025
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Manager

Relationship

Our relationship with GE HealthCare is pretty good. They are open to communication, and they are...

Jan 2025
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Manager

Product

Centricity PACS has always been reliable and functional for us. Centricity PACS is very user...

Jan 2025
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Manager

Relationship

My experiences with GE HealthCare have definitely improved. The vendor has been invested, and they...

Jan 2025
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Manager

Product, Value

There are probably other PACS that can do things better than Centricity PACS, but we can't afford those....

Jan 2025
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Manager

Product

Centricity PACS has been very stable. That is good, and our physicians are happy with the system's functionality....

Jan 2025
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Manager

Culture, Value

I don't know how much we paid for Centricity PACS, but I feel like we are getting our money's worth....

Dec 2024
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Manager

Operations

With Centricity PACS, we got a lot of the things that we wanted over the time that we have had the...

Dec 2024
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Manager

Operations

GE HealthCare did really well on a lot of their training. Anytime I ever need anything, I log into...

Dec 2024
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Manager

Product

Centricity PACS is just there. It has been there for a while, and I can't change things unless I go...

Dec 2024
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Manager

Relationship

GE HealthCare’s support is amazing. Even if they are busy, and sometimes they are, if we tell them...

Dec 2024
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Manager

Relationship

GE HealthCare is very proactive. They are really good at helping us with our databases. If something...

Dec 2024
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Manager

Loyalty, Product

GE HealthCare is phasing the software out, so they are not going to be using it anymore. They are...

Dec 2024
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Manager

Relationship

GE HealthCare has done all of their updates for Centricity PACS. They kept all their support terms...

Dec 2024
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Manager

Loyalty, Product

Centricity PACS uses very old technology. It hasn't changed in a long time. There are some odd...

Dec 2024
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Manager

Product

Centricity PACS is not hard to use, but there are a lot of basic features that are not working. We...

Nov 2024
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Manager

Loyalty

We are in the process of doing an upgrade, and we can't go forward with it because it has bugs....

Nov 2024
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(0)
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Manager

Loyalty, Value

The current version we have of Centricity PACS no longer has R&D. GE HealthCare has moved on to a...

Nov 2024
||
(0)
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Manager

Culture, Relationship, Value

There is a big difference between GE HealthCare today and within the last year or two. They have...

Nov 2024
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(0)
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Manager

Operations

GE HealthCare was better at training when they had more staff. I think they are rebuilding their...

Nov 2024
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Manager

Loyalty, Product

I would like to see seamless integration into AI tools and see something come out of that. We are...

Nov 2024
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Manager

Culture, Product

GE HealthCare is not overpromoting or overselling Centricity PACS. They tell us what it is. It is...

Nov 2024
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Manager

Relationship

GE HealthCare is responsive and really good from a support standpoint. They have great follow-ups....

Nov 2024
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Analyst/Coordinator

Value

GE HealthCare does avoid charging for everything. If there is a service package for a fix, there is...

Sep 2024
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Manager

Product, Value

With GE HealthCare, we are often told that certain things will be in the next release, and then they...

Sep 2024
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Manager

Relationship

I have used Centricity PACS for a long time, so it is the application that I am the most familiar...

Sep 2024
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Director

Relationship

GE HealthCare has been better, and we do see more stability, but there is still more work to do on...

Sep 2024
||
(0)
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Director

Culture, Value

We have seen a nice improvement from GE HealthCare when it comes to nickel-and-diming us. This has...

Sep 2024
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Manager

Relationship

GE HealthCare has been working hard to make changes to their processes and the way they do business....

Aug 2024
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Manager

Culture, Value

We have seen changes in how GE HealthCare works with us in a few areas. One change has been with the...

Aug 2024
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Manager

Relationship

The support has been improving for our PACS, but it still isn't where it needs to be. It seems like...

Aug 2024
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Analyst/Coordinator

Product

The vendor actually removed some features and configurations that we had in Centricity PACS for many...

Aug 2024
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Analyst/Coordinator

Product

Centricity PACS is unfortunately a very basic platform, but it just works, and it never has issues....

Aug 2024
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Analyst/Coordinator

Loyalty, Product

Centricity PACS looks the same as it did when it came out in 2001. The vendor hasn't really done...

Aug 2024
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VP/Other Executive

Value

GE HealthCare wants to charge us for services for everything. Every time we want to add a partner,...

Aug 2024
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VP/Other Executive

Relationship, Product

Centricity PACS is integrated with Epic's EMR, but overall, GE HealthCare's systems are difficult to...

Aug 2024
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VP/Other Executive

Product

The application that we are using for Centricity PACS right now gets the job done. It is stable, and...

Aug 2024
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VP/Other Executive

Loyalty

We are working with GE HealthCare to fix some things. It has taken a long time for us to get started...

Aug 2024
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(0)
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VP/Other Executive

Product

We did a major upgrade with GE HealthCare years ago that was supposed to bring us all the latest and...

Aug 2024
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(0)
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Manager

Product

The system architecture for high availability was groundbreaking when Centricity PACS first came...

Jul 2024
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Manager

Relationship

The support is getting worse. It is all outsourced to a third party, and we used to be able to call...

Jul 2024
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Manager

Loyalty, Product

To improve the product, the vendor would have to redesign it, but it would be nice to get away from...

Jul 2024
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(0)
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Manager

Relationship

We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...

Jul 2024
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Manager

Operations

The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...

Jul 2024
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Manager

Relationship

I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....

Jul 2024
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CMO

Product

Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...

Jul 2024
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CMO

Loyalty

Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...

Jul 2024
||
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Director

Operations

We argued about multiple things during the installation. It took a long time just to become a...

Jul 2024
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Director

Operations

The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...

Jul 2024
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Director

Culture

When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...

Jul 2024
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Director

Value

One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...

Jul 2024
||
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Director

Loyalty, Relationship

My colleagues in the IT imaging area have not been super happy with the experience of the server's...

Jul 2024
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(0)
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Director

Loyalty

We have several different PACS, and we are looking to integrate all of them into one. The version of...

Jul 2024
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(0)
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Director

Loyalty

We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...

Jul 2024
||
(0)
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Manager

Relationship

The vendor's support could be a little better. I think they need more people receiving calls.

Jul 2024
||
(0)
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Manager

Product

Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...

Jul 2024
||
(0)
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Director

Relationship, Product

A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....

Jun 2024
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(0)
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Director

Culture, Relationship

GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...

Jun 2024
||
(0)
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Director

Relationship

GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...

Jun 2024
||
(0)
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Manager

Relationship

GE HealthCare has anticipated my needs and has stood up to the occasion.

Jun 2024
||
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Manager

Relationship

The strength of Centricity PACS is GE HealthCare’s willingness to let the customer have that...

Jun 2024
||
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Manager

Operations

GE HealthCare will not necessarily offer training classes for Centricity PACS. We cannot get GE...

Jun 2024
||
(0)
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VP/Other Executive

Operations, Product

There were many issues that we pointed out before we switched over. Before we went live with...

Jun 2024
||
(0)
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VP/Other Executive

Relationship

From what the IT team tells me, GE HealthCare’s support has been atrocious in the past and has...

Jun 2024
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(0)
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VP/Other Executive

Value

There are extra charges with GE HealthCare, and we say no to the extra charges. Realistically, I...

Jun 2024
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VP/Other Executive

Value

In the past few years, a lot of the products and features have been a little lackluster, and I feel...

Jun 2024
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(0)
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CIO

Loyalty, Product

With the software upgrades, it is interesting because GE HealthCare is not keeping up with the...

Jun 2024
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CIO

Relationship

We have a problem getting to the right resource with GE HealthCare’s support. That is a problem for...

Jun 2024
||
(0)
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CIO

Loyalty, Product

We could categorize Centricity PACS as a data analytics solution, but the reporting capabilities are...

Jun 2024
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(0)
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CIO

Product

When working with multiple products, we must do multiple upgrades, and we are now doing an upgrade...

Jun 2024
||
(0)
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CIO

Product

The system's technical complexity is pretty bad. It takes a minute or two to bring up a study, and...

Jun 2024
||
(0)
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Manager

Value

As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship

GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...

Jun 2024
||
(0)
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Manager

Operations

For new project implementations, GE HealthCare needs to come with a project plan and provide...

Jun 2024
||
(0)
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Manager

Relationship

We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...

Jun 2024
||
(0)
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Director

Product

Our radiologists see other capabilities in the more advanced products that they don't have that they...

Jun 2024
||
(0)
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Director

Loyalty, Product

Centricity PACS has served its purpose. I don't know that I would buy it as a modern PACS today. The...

Jun 2024
||
(0)
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Director

Loyalty, Operations, Product

Once we got the environment stabilized, Centricity PACS ran pretty much like a rock. In the way the...

Jun 2024
||
(0)
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Director

Culture, Value

I have not found GE HealthCare to be nickel-and-diming us. However, their licensing is poor, and...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

Support has been pretty good. Executive involvement from GE HealthCare has been very good. They...

Jun 2024
||
(0)
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Manager

Loyalty, Product

We have to have everything in compatibility mode with Centricity PACS. That can cause a few...

Jun 2024
||
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