Centricity PACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

I am going to do some training for Centricity PACS, and that training looks nice from what little I...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Centricity PACS’ integration has worked pretty well. We are going to know a lot more once we do an...

Nov 2022
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Analyst/Coordinator

Technology

The design of a lot of the administrative tools is completely horrible. The administrative tools...

Nov 2022
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Analyst/Coordinator

Service and Support

If we have an urgent issue, GE Healthcare is good about resolving it quickly. But for medium-level...

Nov 2022
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Analyst/Coordinator

Relationship

We have regular meetings with GE Healthcare. They address support concerns, and we have discussions...

Nov 2022
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Manager

Functionality and Upgrades

The radiology side is slow and cumbersome and has remote storage. A lot of times, we have to pull...

Nov 2022
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Manager

Functionality and Upgrades

Normally, GE is really on point and up-to-date with a lot of things, but they have fallen behind in...

Nov 2022
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Manager

Functionality and Upgrades

The administrative piece in Centricity PACS is substandard. Centricity PACS has too many parts....

Oct 2022
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Manager

Functionality and Upgrades

We have to go into the administrative tool in Centricity PACS for procedures, customers, physicians,...

Oct 2022
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Manager

Other Observations & Comments

We considered keeping Centricity PACS because the product's uptime was very good. The vendor's...

Oct 2022
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Manager

Relationship

GE will make promises about upgrades coming in new releases. The things they promise will not come...

Oct 2022
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Director

Relationship

Everything in Centricity PACS is in one space, and the system is very easy to use. Centricity PACS...

Oct 2022
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Manager

Functionality and Upgrades

One of the problems with Centricity PACS is that it uses Internet Explorer. It has some old things...

Oct 2022
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Manager

Interfacing and Integration

The problem with GE is that they are very walled off, and they don't play well with other vendors,...

Oct 2022
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Manager

Functionality and Upgrades

GE Healthcare isn't necessarily pushing us toward their new product, but we feel like they are from...

Oct 2022
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Manager

ROI / Cost (care and feeding)

I wouldn't say that GE Healthcare charges us for every little thing. Anytime we want the vendor to...

Oct 2022
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Manager

Relationship

We work with people at GE Healthcare who can get us to the right person when we need something. I...

Oct 2022
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Manager

Service and Support

Our account manager from GE Healthcare is really responsive and helpful. When we escalate to that...

Oct 2022
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Manager

ROI / Cost (care and feeding)

GE Healthcare doesn’t avoid charging for every little thing. If we want to add new products that are...

Sep 2022
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Manager

Service and Support

If I were talking to a peer, I would tell them that they get more bang for their buck with GE...

Sep 2022
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Manager

Interfacing and Integration

GE Healthcare is a hard company to deal with, especially on the software side. We used to think that...

Sep 2022
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Manager

Service and Support

The vendor's support team is okay if we can get a good person who will give us the time and...

Sep 2022
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Manager

Service and Support

Centricity PACS is stable, but we encounter some challenges when we try to use more than one GE...

Sep 2022
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Manager

Relationship

We work with some good engineers at GE Healthcare, and those engineers have our best interests at...

Sep 2022
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Director

Functionality and Upgrades

From a radiology perspective, Centricity PACS’ smart hanging protocols are not as intuitive as the...

Sep 2022
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Manager

Technology

The uptime is good for Centricity PACS. If we have any sort of unplanned downtime, it is literally...

Sep 2022
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Manager

Service and Support

I have been disappointed with GE Healthcare lately. I am usually a GE Healthcare supporter, but...

Sep 2022
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Manager

Technology

Also, the vendor moved forward with a product that they have now invented and created, but they are...

Sep 2022
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CIO

ROI / Cost (care and feeding)

Something we have found with Centricity PACS is that anything outside of the scope of the work comes...

Sep 2022
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Director

Relationship

We have had good responses from the vendor when we have had problems. We recently had an outage that...

Sep 2022
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Manager

Functionality and Upgrades

Centricity PACS has been pretty good. It is very simple for end users.

Sep 2022
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Manager

Interfacing and Integration

Centricity PACS is very integrated with other third-party systems, including our EMR system and our...

Sep 2022
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Manager

Relationship

We are upgrading to a newer version of Centricity PACS, and GE Healthcare has been very good on that...

Sep 2022
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Manager

Functionality and Upgrades

There are a few little things that GE Healthcare could do to make the product better. For example,...

Sep 2022
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VP/Other Executive

Technology

The biggest fault with the product historically has been that the product's feature set has always...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Centricity PACS is very stable and does not have unexpected downtime.

Aug 2022
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VP/Other Executive

Future Outlook

I get the impression as a GE Healthcare customer that Centricity PACS is at the end of its life. The...

Aug 2022
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Manager

Functionality and Upgrades

We have heard from our Centricity PACS end users that they like a couple of things on other PACS...

Jul 2022
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Manager

Future Outlook

Centricity PACS is not part of our long-term plans. The goal is to eliminate it. The product is not...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We feel nickel-and-dimed constantly. Even with our significant support agreement being as high as it...

Jul 2022
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Manager

Relationship

We haven't really had interactions with GE Healthcare's executives. There is not a very good...

Jul 2022
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Manager

Functionality and Upgrades

GE Healthcare knows that the product has aged and that it does what it was doing many years ago. I...

Jul 2022
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Manager

Technology

The system, as old as it is, is very stable. It may not have the bells and whistles, but it works....

Jul 2022
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Manager

Service and Support

GE Healthcare's support team is knowledgeable and reachable. The vendor has good support. That is...

Jul 2022
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Director

ROI / Cost (care and feeding)

With a recent upgrade, the cost was ridiculous. With Centricity PACS, the annual cost for software...

Jul 2022
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Manager

Future Outlook

GE Healthcare always seems to be behind the curve, but we are looking forward to the upcoming...

Jul 2022
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Manager

Relationship

With GE Healthcare, we have more of a vendor relationship rather than a partnership.

Jul 2022
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Manager

Lessons Learned

Before anyone invests in Centricity PACS, they should definitely look and see what the other PACS...

Jul 2022
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Director

Relationship

We are caught in a bit of a dysfunctional state as GE is starting to parse off from being a global...

Jul 2022
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Director

Other Observations & Comments

We have merged with another healthcare facility, and our PACS is an area that will be reviewed. At...

Jul 2022
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Director

Functionality and Upgrades

Centricity PACS has been a pretty stable PACS, but it hasn't really changed much. There is nothing...

Jul 2022
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Director

Service and Support

We had a good implementation, and there was pretty good and easy adoption. But as the vendor has now...

Jul 2022
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Manager

Implementation and Training

Although the training was pretty good for our latest upgrade, the project management was poor. The...

Jun 2022
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Manager

Relationship

We reached out to GE's executive team, and they promised somebody would come on-site and talk to our...

Jun 2022
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Manager

ROI / Cost (care and feeding)

GE nickel-and-dimes us for everything. If we want to upgrade or add anything, everything costs...

Jun 2022
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Manager

Service and Support

The vendor's support has been up and down. It was great when we initially had an engineer assigned...

Jun 2022
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Director

Service and Support

I wish that tickets were addressed more timely, and I wish there was not as much ability to free text....

Jun 2022
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Analyst/Coordinator

Relationship

GE has kept their timelines for Centricity PACS.

Jun 2022
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Analyst/Coordinator

Future Outlook

Our techs are fine with Centricity PACS, but our physicians don't really like it. We have decided...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Sometimes, one of GE's team members reaches out to me, but that is rare.

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

Centricity PACS isn't interoperable with some of our systems. I wouldn't recommend Centricity PACS....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The most positive thing about GE is that Centricity PACS is a very stable system with predictable...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The Centricity PACS architecture hasn't changed in decades, so the system is very poor at remote...

Jun 2022
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VP/Other Executive

Service and Support

GE's service is best when there is something going wrong. The vendor has a tiered service approach,...

Jun 2022
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VP/Other Executive

Future Outlook

We are moving away from Centricity PACS because we have had some significant downtime that has been...

Jun 2022
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CMIO

Other Observations & Comments

At this point, the overall enterprise imaging business is in the hands of GE Healthcare. We are...

Jun 2022
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CMIO

Functionality and Upgrades

GE Healthcare's PACS product has lived out its day, and upgrading at this point is a total forklift...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

I have been happy with GE Healthcare. I feel like we made a good decision sticking with the vendor....

Jun 2022
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CEO/President

Functionality and Upgrades

Centricity PACS is highly functional. Of course, we have some small everyday things that come up,...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Centricity PACS has terrible performance. The scrolling is not fast enough, images take too long to...

May 2022
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Manager

ROI / Cost (care and feeding)

GE really sells the idea of smart reading protocols (SRPs), which are AI driven. SRPs learn how the...

May 2022
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Manager

Relationship

We had an issue with our archive. We were liable to save patient images for a certain number of...

May 2022
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Manager

Future Outlook

We will probably remove Centricity PACS as our PACS product and enterprise service. We will go with...

May 2022
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VP/Other Executive

Future Outlook

We only have a few enterprise archives from GE Healthcare that are still in our systems. We are...

May 2022
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Director

ROI / Cost (care and feeding)

Our version of Centricity PACS is at the end of its life, and the vendor has stopped supporting it....

Apr 2022
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Director

Relationship

GE doesn't keep all their promises. They tell us one thing on the phone, and then they get into our...

Apr 2022
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Director

ROI / Cost (care and feeding)

Centricity PACS is a package deal, and the cost is based on our volume. Unless we do more, the...

Apr 2022
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Director

Functionality and Upgrades

Centricity PACS has been dependable. Our users are super comfortable with it.

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

We like the system. It is great. We can't really walk away from it and buy a new PACS though. That...

Apr 2022
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Analyst/Coordinator

Relationship

We burned a lot of time with the vendor because they overpromised and underdelivered. We were...

Apr 2022
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Manager

Functionality and Upgrades

The PACS itself is antiquated and doesn't have a lot of features that we are currently using. I have...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We have been migrating to a new version for quite some time. We had a list of hardware products that...

Mar 2022
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Manager

Implementation and Training

We implemented a product from GE Healthcare that we were extremely satisfied with, and we purchased...

Mar 2022
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Manager

Technology

Any innovation and new functionality that I have seen from GE Healthcare has come from the PACS side....

Mar 2022
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Manager

Service and Support

It is very hard to rate some of my GE Healthcare people badly because I have known them for a while,...

Mar 2022
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Director

ROI / Cost (care and feeding)

GE Healthcare charges for everything. When there is any project where we have to move, migrate, or...

Mar 2022
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Director

Functionality and Upgrades

We rely heavily on our own IT people to give us support rather than the vendor, but I find the...

Mar 2022
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Director

Relationship

From time to time, we have vendor executive involvement, but not routinely. When the executives do...

Mar 2022
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Manager

Functionality and Upgrades

Centricity PACS is easy to use and navigate. The system shows me so many different things easily. I...

Mar 2022
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Manager

Technology

I am happy with Centricity PACS. For a system that we use day in and day out, it works very well and...

Mar 2022
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Director

Future Outlook

The vendor is going to start charging us more if we don’t upgrade to the newer platform. Centricity...

Mar 2022
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Director

Functionality and Upgrades

If we had to go back and make a decision over again, we would purchase Centricity PACS again because...

Mar 2022
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Director

Interfacing and Integration

The integration is poor because I can't upgrade the product. I can't do anything with it.

Mar 2022
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Director

Functionality and Upgrades

The system is very stable, and the quality is good. That is why we have been on it for so long. We...

Mar 2022
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Director

Service and Support

If we need something from the support people, they take care of us. I am paying a pretty penny, so...

Mar 2022
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Manager

Technology

One positive thing about Centricity PACS is its uptime. The hardware and the application rarely go down....

Feb 2022
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Manager

Functionality and Upgrades

From an administrative perspective, I would like to have a unified administrator desktop without...

Feb 2022
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Manager

Functionality and Upgrades

We cannot create our own worklists. The system administrators have to create worklists for us, and...

Feb 2022
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Manager

Functionality and Upgrades

Every few years, we look at options to decide whether to stay with Centricity PACS or move to a new...

Feb 2022
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Manager

Functionality and Upgrades

Centricity PACS is a rather antiquated platform. GE hasn't made many changes to the application or...

Feb 2022
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Manager

Service and Support

We have a good working rapport with the level-two support people. I am pleased with the level of...

Feb 2022
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Manager

Relationship

The vendor says certain things will be in the next release, but then that never happens. Sometimes...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are not paying for everything we actually need from the system, but we are getting everything we...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Our issue with the system is really about scalability. We have a large platform, and we need to have...

Feb 2022
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Analyst/Coordinator

Technology

The reliability of the system is just fabulous. We have experienced the best of the best in terms of...

Feb 2022
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Analyst/Coordinator

Service and Support

I would rate the quality of the vendor's support high, but the support people are hard to get ahold...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

The integration takes work and planning, and it is not easy, but if we can get it to work, the...

Feb 2022
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Manager

Relationship

Every day, we hear there is a new version coming that fixes the next problem we have. By the time we...

Feb 2022
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Manager

Implementation and Training

We basically have to do the training ourselves. Sometimes we have to have people work a certain way,...

Feb 2022
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Manager

Future Outlook

The PACS is a good product. If GE Healthcare would deliver on their promises, our satisfaction would...

Feb 2022
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Manager

Implementation and Training

The vendor has a web portal where we can log in and get any kind of training that we want. The...

Feb 2022
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Manager

Future Outlook

One of the main reasons we are looking at replacing Centricity PACS is that the integration with our...

Feb 2022
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Manager

Lessons Learned

I would tell others that when they are making a PACS purchasing decision, they should ask the...

Feb 2022
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Physician

Technology

The product is performing well, and the PACS is much more responsive and faster than it was before...

Feb 2022
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Physician

Service and Support

GE Healthcare's service teams are overwhelmed, and the response time on resolving problems has...

Feb 2022
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Director

Future Outlook

We have struggled with Centricity PACS. GE is working on some operational and quality issues. Some...

Feb 2022
||
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Director

Service and Support

GE's web support isn't very good. GE isn't very proactive; they are more reactive than proactive.

Feb 2022
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Manager

Future Outlook

The next upgrade to the product will be a smooth transition for us from a user standpoint because...

Feb 2022
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Manager

Interfacing and Integration

The community physicians are pleased with the PACS because it integrates nicely with the Epic...

Feb 2022
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Manager

Service and Support

There has been some turnover at GE, so there is sometimes a disconnect between internal project...

Feb 2022
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Manager

Functionality and Upgrades

I struggle with rating GE for delivering new technology. The new Edison program looks really good. I...

Jan 2022
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Manager

Relationship

GE is so busy doing whatever they do. We hear how busy they are, but we don't hear from them or see...

Jan 2022
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Manager

ROI / Cost (care and feeding)

GE is the best at nickel-and-diming us to death. That happens all the time. We reached out for help...

Jan 2022
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Manager

Functionality and Upgrades

Centricity PACS is a champ. It works exactly how GE Healthcare said it would. They force us to...

Jan 2022
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Manager

Functionality and Upgrades

Centricity PACS doesn't have the ability to view certain types of images. That is a huge component...

Jan 2022
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Manager

Service and Support

GE's support is painfully slow. Once we get someone on the phone, things are alright, but playing...

Jan 2022
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Manager

Service and Support

We logged a ticket for an issue, and we didn't hear anything for a few days, so we figured something...

Jan 2022
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Manager

Relationship

We have a really poor relationship with GE. At times, things have gotten really nasty. Sometimes,...

Jan 2022
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Manager

Service and Support

Sometimes, GE's support people get really testy with me. I am a fairly patient person who tolerates...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We have enjoyed and benefited from Centricity PACS’ uptime. It is the most stable platform that I...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

Centricity PACS’ Achilles' heel is its display protocol algorithms. The system is difficult to...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

GE Healthcare does offer newer technologies than Centricity PACS. However, the current platform...

Dec 2021
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Director

Future Outlook

We are in an interesting place with Centricity PACS. We use it as more of a legacy archive than as a...

Dec 2021
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Director

ROI / Cost (care and feeding)

GE Healthcare is expensive, and they always have their hands out. They are fairly low on engagement...

Dec 2021
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Director

ROI / Cost (care and feeding)

The new Edison product looks pretty good. The thing about GE Healthcare is that everything always...

Dec 2021
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Director

Technology

There are mobile devices that collect images. There is a concerted effort to bring all the mobile...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

GE has helped us with some strategies, but our site is challenging for them because we have several...

Dec 2021
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Director

Functionality and Upgrades

I wouldn’t buy the product from GE again, but that is only because the product is a package deal....

Dec 2021
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Director

Implementation and Training

The problem with GE's different products is that GE doesn't even understand how they work together....

Dec 2021
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Director

Technology

GE tried to solve our problems with advanced, innovative technology that they were working on during...

Dec 2021
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Director

Other Observations & Comments

If GE wants this product to be Best in KLAS, they might want to spend some time focusing on the big...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I like that the solution allows us to see images from a patient's history for all of the exams that...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Sometimes, our radiologists' hanging protocols get messed up. If we make a change to the system or...

Dec 2021
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Director

Relationship

GE has had a lot of company-wide issues. They have been split up and put back together again, and a...

Dec 2021
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Analyst/Coordinator

Relationship

We have worked with GE Healthcare for a very long time. We have seen good service from them over the...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

At this point, our overall experience with the solution has been above average, but I wouldn't say...

Dec 2021
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Analyst/Coordinator

Relationship

Whether the vendor drives tangible outcomes depends on a couple of things. We have had situations...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I think that there is still some work that could be done to make things a little better in the...

Dec 2021
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Analyst/Coordinator

Future Outlook

The version of Centricity PACS we are on is relatively old. It has been a problem child for years....

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Centricity PACS does the job. It has been running here for a while, and we don’t have a lot of outages....

Dec 2021
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Analyst/Coordinator

Technology

Centricity PACS is not the smartest system I have worked with. GE needs to build better back-end...

Dec 2021
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Analyst/Coordinator

Service and Support

GE’s support people do not respond. We put a ticket in, and it never gets answered. The vendor needs...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We want the solution to be faster. We have been having a lot of problems with it, but I think that...

Dec 2021
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Analyst/Coordinator

Relationship

Our IT department does a very good job of supporting us with the system. However, they are limited...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

GE has been a good, reliable partner for Centricity PACS. It is a solid system that the radiologists...

Dec 2021
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Analyst/Coordinator

Service and Support

GE’s support for Centricity PACS could be better. Our current software is at the end of its life,...

Dec 2021
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Analyst/Coordinator

Technology

GE is unfortunately lagging in protecting Apache Tomcat vulnerabilities as well as cybersecurity...

Dec 2021
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Analyst/Coordinator

Relationship

The system installation took forever; the project management wasn't the best. We would send in some...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Supporting the PACS is difficult. GE needs to simplify everything. They have broken everything into...

Dec 2021
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Analyst/Coordinator

Relationship

I don't feel that GE is putting enough into R&D, fixing their problems, or innovating as quickly as...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

GE has a zero-footprint viewer, so we don't have to install the PACS software on the computer. We...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

I would like to see more integration between the PACS and smartphones and tablets, but the biggest...

Dec 2021
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