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Centricity PACS
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User Commentary

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Manager

Relationship

There has definitely been a big effort from GE HealthCare to be much more customer focused in all of...

Sep 2023
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VP/Other Executive

Loyalty, Product

We have inherited a number of systems that we intend to sunset. Centricity PACS is linked to some...

Sep 2023
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VP/Other Executive

Loyalty, Product

GE HealthCare has some really good products. In some spaces, we have a pretty good connection with...

Sep 2023
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Director

Loyalty

I don’t think GE is part of our long-term plans. Each facility in our network has a different PACS,...

Sep 2023
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Director

Loyalty, Product

The people at GE have done well by me. We had a lot of challenges with the product in the beginning...

Sep 2023
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Director

Operations

We needed to upgrade Centricity PACS to be compliant with our EMR. On the GE side, the project was...

Sep 2023
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Director

Product, Value

Centricity PACS gets better every year. It is expensive, but it does what it needs to do. There are...

Sep 2023
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(0)
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Director

Loyalty, Relationship

I have been a fan of GE on the imaging equipment and PACS sides. For GE, the people make the...

Sep 2023
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Manager

Product

The robustness and the redundancy built into Centricity PACS are phenomenal. Centricity PACS is a...

Aug 2023
||
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Manager

Relationship, Value

I would like GE to provide us with information when it is requested because their proactivity has...

Aug 2023
||
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Manager

Relationship

GE’s executive involvement has gotten minimally better, and there are no problems with phone or web...

Aug 2023
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Manager

Loyalty, Value

I am not sure whether I would buy Centricity PACS again. Part of my organization's road map for the...

Jul 2023
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Director

Culture

A couple of years ago, GE HealthCare reorganized into multiple divisions, and it has been a struggle...

Jul 2023
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Director

Loyalty, Relationship

Later this year, the vendor is going to stop supporting the current version of Centricity PACS, so...

Jul 2023
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Director

Relationship

Most of our interactions with GE HealthCare have been around support for the product. The vendor...

Jul 2023
||
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Director

Relationship

If I do get the right support person, they are awesome. It is not the vendor’s fault that there are...

Jul 2023
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Manager

Loyalty, Relationship, Product

GE HealthCare has been behind with regard to growth, technology, and meeting the customer's needs. I...

Jul 2023
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Manager

Operations

We haven’t had a good experience going through an implementation with the vendor. The planning and...

Jul 2023
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Manager

Relationship

I would like to see GE HealthCare be more engaged when it comes to support. Right now, we don’t have...

Jul 2023
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Manager

Loyalty

We are looking at moving away from Centricity PACS but will keep some of our other GE HealthCare...

Jul 2023
||
(0)
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Manager

Relationship

The vendor's support is good on some sides, but getting to the right person who can help us is...

Jul 2023
||
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Manager

Relationship

GE HealthCare is not proactive. We chase them down. When things are urgent, the vendor does get back...

Jul 2023
||
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Manager

Relationship

The web support is terrible and possibly the worst in the industry. To be fair and transparent, I...

Jul 2023
||
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Manager

Loyalty, Relationship, Product

The vendor has been working on mammography for some time and has made progress, but our radiology...

Jul 2023
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(0)
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Manager

Relationship

Despite our challenges with GE HealthCare, the team and the executives have been good to work with...

Jul 2023
||
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Director

Relationship

The support from GE is good. If we use phone support, it is perfect. We get good people on the...

Jul 2023
||
(0)
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Director

Culture, Value

The nickel-and-diming from GE is one of my biggest frustrations. We went through an upgrade and were...

Jul 2023
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Director

Relationship

We usually choose not to use web support because of the time it takes. I would give the vendor's web...

Jul 2023
||
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Director

Relationship, Operations

We recently had an upgrade, and although we have gotten back on track, the update was not as smooth...

Jul 2023
||
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Director

Culture

The invoicing from GE is confusing and unclear. It has caused a lot of problems and wasted a lot of...

Jul 2023
||
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Director

Relationship

We have a good relationship with GE and can escalate things to the leadership team if we need to. I...

Jul 2023
||
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Director

Product

We have had some difficulty with interoperability with our EMR, and that difficulty is more on the...

Jul 2023
||
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Director

Product

There are certain things that we wish Centricity PACS did that it doesn't seem to do in comparison...

Jul 2023
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Manager

Culture, Value

GE HealthCare's professional services are an example of the way they nickel-and-dime. The vendor's...

Jul 2023
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Director

Operations, Product

When we have issues with the software, it can take a while to have things fixed. I am trying to...

Jul 2023
||
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Director

Operations

I don't know that I have ever gotten much training from GE, but the product is not difficult to use.

Jul 2023
||
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Manager

Relationship, Product

GE is not good, particularly from a perspective of development and ROI with our radiologists. We are...

Jun 2023
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Manager

Loyalty, Relationship

GE HealthCare doesn’t have any traction for getting us on the cloud, although they will at some...

Jun 2023
||
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Manager

Product

Centricity PACS covers most of our needs and is pretty easy to navigate.

Jun 2023
||
(0)
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Manager

Relationship

Getting support from GE HealthCare has been challenging. The response time for getting tickets...

Jun 2023
||
(0)
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Manager

Loyalty, Product

GE HealthCare is currently working on cloud compatibility, and once the cloud compatibility is...

Jun 2023
||
(0)
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Manager

Relationship

There has been a marginal improvement in GE HealthCare’s support. The vendor has brought in...

Jun 2023
||
(0)
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Manager

Operations, Product

There were certain areas where Centricity PACS was not ready for deployment in our environment. Even...

Jun 2023
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Manager

Loyalty, Product

We aren’t using Centricity PACS’ latest technology, so our situation might be different than other...

Jun 2023
||
(0)
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Manager

Operations

GE HealthCare tries to do implementations remotely, and that makes things a bit challenging. We end...

Jun 2023
||
(0)
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Director

Relationship

I like the level of support that we receive from GE HealthCare. I like their attention. We have been...

Jun 2023
||
(0)
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Director

Relationship, Product

GE HealthCare is trying from a support and sales perspective. They just aren't there from a product...

Jun 2023
||
(0)
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Director

Culture

My team has seen a demo of the upgrades that GE HealthCare is planning, but the feedback that I have...

Jun 2023
||
(0)
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Manager

Value

GE HealthCare is famous for nickel-and-diming. I can't even give an example because every invoice we...

May 2023
||
(0)
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Manager

Relationship, Product

Centricity PACS feels outdated, and we have not seen a lot of change or innovation over the past...

May 2023
||
(0)
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Manager

Relationship

We used to have a good relationship with GE HealthCare, and even though their product was expensive,...

May 2023
||
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Manager

Loyalty

We have been discussing our plan around moving forward and where we are going with imaging in...

May 2023
||
(0)
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Manager

Loyalty

GE HealthCare has been talking about Edison True PACS, which is supposed to be their new PACS...

May 2023
||
(0)
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Manager

Relationship

I have a hard time giving GE HealthCare one score for service and support when their support is so...

May 2023
||
(0)
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Manager

Product

The Centricity PACS user interface needs to be updated. It also requires a thick-client...

May 2023
||
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Analyst/Coordinator

Operations

I would like to have dedicated resources that are knowledgeable about the implementation instead of...

May 2023
||
(0)
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Analyst/Coordinator

Product

We had issues working with other vendors known to the PACS industry. GE HealthCare does not make it...

May 2023
||
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Analyst/Coordinator

Relationship, Product

We wouldn’t buy Centricity PACS again because of the software upgrades and issues. The upgrades are...

May 2023
||
(0)
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Manager

Operations, Product

Centricity PACS comes with a lot of bells and whistles out of the box, so it has a lot of different...

May 2023
||
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Manager

Relationship, Product

GE HealthCare's strength is the big picture. That means that their vision for an enterprise imaging...

May 2023
||
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Manager

Product

We have the vendor's zero-footprint viewer. That has been nice in terms of implementing...

May 2023
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Manager

Culture, Loyalty, Relationship

GE HealthCare is starting to keep their promises. They are getting better. When we first decided to...

May 2023
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(0)
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Manager

Value

Out of the box, GE HealthCare tries to charge for every little thing. It is getting to where things...

May 2023
||
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Manager

Product

One of the system's weaknesses is how customizable it is for radiologists. The system's hanging...

May 2023
||
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Manager

Product

One really hard thing about the system from an administrative standpoint is that there are too many...

May 2023
||
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Manager

Value

GE HealthCare as a whole is pricing themselves out of where the marketplace is going to be in a few...

May 2023
||
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Manager

Relationship, Product

We rarely have an issue with Centricity PACS; however, the GE HealthCare structure for Centricity...

May 2023
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Manager

Relationship

GE HealthCare’s support is tricky. The vendor has made strides, but their level-one support people...

May 2023
||
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Director

Product

A lot of Centricity PACS is literally broken and doesn’t do what it is supposed to do. For instance,...

May 2023
||
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Director

Value

The vendor has promised to fix things without charging us, but we have seen price increases. GE...

May 2023
||
(0)
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Director

Value

GE HealthCare did well with initial outreach to customers, but things have been very quiet since...

May 2023
||
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Director

Product

One good thing about Centricity PACS is that the uptime is really good. Very rarely does it crash,...

May 2023
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CEO/President

Loyalty, Operations

The conversion to Centricity PACS was challenging because we were retraining technical employees in...

May 2023
||
(0)
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CEO/President

Relationship

The support from GE HealthCare is often great, but there have been a couple of really painful...

May 2023
||
(0)
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CEO/President

Product

Some key images our radiologists produce in their workflow have been inconsistent and difficult for...

May 2023
||
(0)
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CEO/President

Relationship

We may have to communicate and escalate some things within GE HealthCare's support team, but there...

May 2023
||
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Manager

Operations

We were given minimal training with Centricity PACS. We have a lot of different servers. When it...

May 2023
||
(0)
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Manager

Relationship

GE has outsourced their support offshore, and we have had a lot of problems. The people on the...

May 2023
||
(0)
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Manager

Product

Compared to other systems on the market, Centricity PACS is not there. There are about five...

May 2023
||
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Manager

Product

We would like to see the vendor work more on the integration for pulling patient data from the EMR....

May 2023
||
(0)
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Manager

Operations

Every single site on Centricity PACS is built differently. Whoever is part of the installation team...

May 2023
||
(0)
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Director

Loyalty, Relationship

We have been working with GE HealthCare more in the last few months than we have in the past, but we...

Apr 2023
||
(0)
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Director

Relationship, Operations

We feel like the system is good and stable. We sometimes run into problems with all of the different...

Apr 2023
||
(0)
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Director

Loyalty

We see GE HealthCare as part of our long-term plans. We hope that we will be able to continue down...

Apr 2023
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Manager

Product, Product

I would like to see a full HTML5 viewer with no Java or ActiveX dependencies in Centricity PACS. I...

Apr 2023
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Manager

Value, Value

GE HealthCare tried to charge us to do failovers and upgrades, and that really irritated us.

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

The product’s software feels very antiquated. The product does not have a lot of features and is...

Apr 2023
||
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Manager

Product, Product, Value, Value

Our version of Centricity PACS can't open tomography images for mammography, and the upgrade...

Apr 2023
||
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Manager

Relationship, Relationship

I don't know who my client executive is from GE HealthCare, nor do I know who it has been for quite...

Apr 2023
||
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Manager

Relationship

The vendor does what they say they will do, but we don’t feel like we are getting the individual...

Apr 2023
||
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Manager

Product

We have used other PACS solutions, and Centricity PACS is pretty much the top of the line. Our...

Apr 2023
||
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Manager

Relationship

During the day, if we call the PACS support people, there is one representative that usually answers...

Apr 2023
||
(0)
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Nurse

Loyalty, Product

We have a huge infrastructure with GE HealthCare from all of the different components that make up...

Apr 2023
||
(0)
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Nurse

Relationship

If there is a known issue, the vendor is extremely slow to fix it and get to the next thing. We need...

Apr 2023
||
(0)
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Physician

Operations, Product

We spent a lot of time customizing Centricity PACS, so the only things it does well are the things...

Apr 2023
||
(0)
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Physician

Relationship

It is difficult to say whether GE HealthCare has kept their promises. There have been frustrations....

Apr 2023
||
(0)
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CIO

Loyalty

The feedback that we have gotten from our radiologists is that Centricity PACS is less than optimal...

Apr 2023
||
(0)
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Manager

Product

Centricity PACS is very easy to maneuver, and it is very easy to find things. The product is very...

Mar 2023
||
(0)
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Manager

Product

Centricity PACS is functioning with very little downtime. My only complaint about Centricity PACS is...

Mar 2023
||
(0)
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Manager

Relationship

GE HealthCare’s project managers that I deal with are excellent. We generally deal with our...

Mar 2023
||
(0)
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Manager

Product

Whenever we don't want to have to install a thick client on a workstation that might not be used...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty

We are moving away from Centricity PACS because it is archaic by today's standards. It doesn't have...

Feb 2023
||
(0)
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VP/Other Executive

Product

The system doesn't meet all of our facilities' needs. For us to get the functionality we need, we...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

The vendor's support is phenomenal for us.

Feb 2023
||
(0)
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VP/Other Executive

Loyalty, Product

GE HealthCare hasn't kept up with the industry. We have radiologists who work for multiple...

Feb 2023
||
(0)
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VP/Other Executive

Product

We have never been able to successfully integrate Centricity PACS with Epic's systems. That is unusual....

Feb 2023
||
(0)
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Manager

Relationship

If we need help with Centricity PACS, we just reach out to the vendor's support people, and they...

Jan 2023
||
(0)
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Director

Product

Centricity PACS is problematic and outdated. It is hands down the worst of several PACS I have...

Jan 2023
||
(0)
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Director

Product

Working with a system like Centricity PACS is massively painful. There are workflows that are forced...

Jan 2023
||
(0)
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Director

Relationship

The support is terrible. It is hit or miss. There is a 50% chance that we will reach someone good....

Jan 2023
||
(0)
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Director

Product

There is only one tiny technical piece that I can say works, and that is the database redundancy or...

Jan 2023
||
(0)
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Director

Operations

I would not buy Centricity PACS again due to problems with receiving outside studies and...

Jan 2023
||
(0)
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Director

Operations

I would like to see more free training classes on the administration of Centricity PACS to keep PACS...

Jan 2023
||
(0)
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Director

Relationship

GE Healthcare's call-in team is very good, but the response time to return calls can be slow; I wish...

Jan 2023
||
(0)
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Director

Relationship

In general, the vendor’s support is great. White-glove support is what we enjoyed in the past, but...

Jan 2023
||
(0)
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Director

Product

We would like to see more technology with GE Healthcare going forward. We would like better...

Jan 2023
||
(0)
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Manager

Relationship

The team, product, and company are great. However, GE Healthcare is downsizing and appears to no...

Jan 2023
||
(0)
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Manager

Relationship, Product

We have to have a large footprint to support the product, but the product's uptime and stability are...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

GE Healthcare could do better at staying up-to-date with new releases. They are behind the times on...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

For Centricity PACS, we put in tickets for any issues that we see, and the vendor receives them but...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

We have some issues where images start going slowly to the PACS or something goes down. We have a...

Dec 2022
||
(0)
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Physician

Loyalty

We are very stable with Centricity PACS and just don't have downtime. We are getting ready to make...

Dec 2022
||
(0)
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Physician

Culture, Value

I would like to see more consistency when it comes to contracting and how GE Healthcare charges....

Dec 2022
||
(0)
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Physician

Relationship

We have worked with one of GE Healthcare's leadership members for a long time and appreciate GE...

Dec 2022
||
(0)
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Director

Relationship

GE Healthcare’s support team can be top notch. The vendor's executives are highly engaged with us;...

Dec 2022
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Director

Operations

The support and implementation people are a mixed bag. The implementation teams can be very good....

Dec 2022
||
(0)
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Director

Value

Centricity PACS is expensive for what it delivers. We run an older version of the product because of...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations

I am going to do some training for Centricity PACS, and that training looks nice from what little I...

Nov 2022
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(0)
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Analyst/Coordinator

Product

Centricity PACS’ integration has worked pretty well. We are going to know a lot more once we do an...

Nov 2022
||
(0)
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Analyst/Coordinator

Product

The design of a lot of the administrative tools is completely horrible. The administrative tools...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

If we have an urgent issue, GE Healthcare is good about resolving it quickly. But for medium-level...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

We have regular meetings with GE Healthcare. They address support concerns, and we have discussions...

Nov 2022
||
(0)
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Manager

Product

The radiology side is slow and cumbersome and has remote storage. A lot of times, we have to pull...

Nov 2022
||
(0)
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Manager

Relationship, Product

Normally, GE is really on point and up-to-date with a lot of things, but they have fallen behind in...

Nov 2022
||
(0)
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Manager

Product, Value

The administrative piece in Centricity PACS is substandard. Centricity PACS has too many parts....

Oct 2022
||
(0)
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Manager

Product

We have to go into the administrative tool in Centricity PACS for procedures, customers, physicians,...

Oct 2022
||
(0)
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Manager

Loyalty

We considered keeping Centricity PACS because the product's uptime was very good. The vendor's...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship, Product

GE will make promises about upgrades coming in new releases. The things they promise will not come...

Oct 2022
||
(0)
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Director

Relationship, Product

Everything in Centricity PACS is in one space, and the system is very easy to use. Centricity PACS...

Oct 2022
||
(0)
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Manager

Relationship, Product

GE Healthcare isn't necessarily pushing us toward their new product, but we feel like they are from...

Oct 2022
||
(0)
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Manager

Culture, Value

I wouldn't say that GE Healthcare charges us for every little thing. Anytime we want the vendor to...

Oct 2022
||
(0)
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Manager

Relationship

We work with people at GE Healthcare who can get us to the right person when we need something. I...

Oct 2022
||
(0)
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Manager

Relationship

Our account manager from GE Healthcare is really responsive and helpful. When we escalate to that...

Oct 2022
||
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