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Centricity PACS Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...

Apr 2024
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Manager

Relationship

A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...

Apr 2024
||
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Manager

Relationship

We found many errors in a certain project that we were working on with the vendor. We spent a lot of...

Mar 2024
||
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Manager

Relationship, Operations

GE HealthCare's main problems are that they cannot maintain their software development fast enough,...

Mar 2024
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Manager

Loyalty, Product

We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...

Mar 2024
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Manager

Loyalty, Product

GE HealthCare offers some things that we are going to leverage, like cloud solutions and AI apps,...

Feb 2024
||
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Manager

Operations

GE HealthCare does a really good job with training. They do a combination of in-person and virtual...

Feb 2024
||
(0)
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Manager

Product

Centricity PACS talks with our EMR and other solutions really well.

Feb 2024
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Manager

Product, Value

The way in which our worklist refreshes in Centricity PACS drives me insane, so the refresh feature...

Feb 2024
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Manager

Relationship

GE HealthCare doesn’t have the resources for their support to be staffed well, and that comes from...

Feb 2024
||
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Manager

Relationship

GE HealthCare does remote monitoring for some of our critical systems, so they work on things before...

Feb 2024
||
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Manager

Relationship

GE HealthCare has some really good ideas for how to improve their support, so they are doing what it...

Feb 2024
||
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Manager

Operations, Product

When we implemented Centricity PACS, we rolled out a version of it that included a replication...

Feb 2024
||
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Manager

Relationship

We have a somewhat dedicated HCA team, and they are very familiar with their customer base. The...

Feb 2024
||
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Manager

Product

Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...

Feb 2024
||
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Manager

Product

I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...

Feb 2024
||
(0)
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Director

Loyalty, Product

Centricity PACS is not very user friendly, and out of all our PACS solutions, it has been the most...

Feb 2024
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Director

Culture, Relationship

GE HealthCare has been gracious enough to continue to service Centricity PACS for a period of time,...

Feb 2024
||
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Manager

Relationship

When we first started working with GE HealthCare years ago, their service was good, and we had good...

Jan 2024
||
(0)
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Manager

Operations, Product

GE HealthCare's software is terrible. From an admin perspective, the system is outdated. We have to...

Jan 2024
||
(0)
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Manager

Relationship, Product

The vendor lacks applications on the mammo side, which is pretty critical. The people in that area...

Jan 2024
||
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Manager

Loyalty, Relationship, Product

One critical thing the vendor needs to focus on is updating their software engine on the back end....

Jan 2024
||
(0)
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Manager

Relationship, Product

With GE HealthCare's product, if an attending goes into a workstation and logs in to it for the...

Jan 2024
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Manager

Product

GE HealthCare's product doesn't live up to our expectations or even just the bare minimum...

Jan 2024
||
(0)
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Manager

Loyalty, Product

The product's integration is fine. It meets our needs. We took the integration because it was a...

Jan 2024
||
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Manager

Operations

When our users got training on the last app we got from GE HealthCare, some users did really well,...

Jan 2024
||
(0)
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Manager

Loyalty, Value

When we were at RSNA, GE HealthCare's stuff looked really disappointing and completely unimpressive....

Jan 2024
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Manager

Relationship

Centricity PACS is great. I have run into issues with the vendor's service though. When I open a...

Dec 2023
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Manager

Relationship

When I open a ticket with the vendor, I get an email that says that a case has been opened. However,...

Dec 2023
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Manager

Product

The system is easy to use, and its uptime is almost 100% unless we take it down for upgrades. The...

Dec 2023
||
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Manager

Relationship

Everything seems to be going well with the vendor except for their responsiveness to tickets.

Dec 2023
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(0)
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Manager

Value

If we buy new systems or have an issue with our workstations, GE HealthCare will charge us to have...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Our GE HealthCare account representative is awesome. If I have issues or tickets that have been...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We had an upgrade with GE HealthCare’s support, and the upgrade ended up taking a lot longer to do...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Value

We never get contact with the vendor's executives, but GE HealthCare shines when it comes to...

Dec 2023
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Analyst/Coordinator

Loyalty

Centricity PACS is wearing out. It needs to go away. We get a lot of complaints on its performance....

Dec 2023
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Director

Relationship

We have no visibility into the platform. If anything happened to the platform, we could do nothing....

Dec 2023
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Director

Relationship

Some of the vendor’s support systems supposedly monitor the health of our system. That monitoring is...

Dec 2023
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Director

Product

The only thing Centricity PACS does okay is basic PACS functions. In that sense, the system is...

Dec 2023
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Director

Relationship

GE HealthCare assigned us an account manager, and that person is actually making a difference...

Dec 2023
||
(0)
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Director

Operations

With GE HealthCare's training, the thing we lack most is training for radiologists. Part of that is...

Dec 2023
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Director

Loyalty, Product

Centricity PACS doesn't offer pretty much any integration. There is nothing the vendor can do. They...

Dec 2023
||
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Director

Relationship, Product

GE HealthCare’s platform has been having a serious issue that the vendor has notified us about. That...

Dec 2023
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Director

Product

Centricity PACS is pretty much terrible. The solution is obsolete. It barely does the minimum that...

Dec 2023
||
(0)
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Director

Loyalty, Product

Centricity PACS' architecture is pretty old, and it is high time that the vendor did something about...

Dec 2023
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(0)
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Director

Product

GE HealthCare needs to improve the integration components of their PACS and their viewer when it...

Dec 2023
||
(0)
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Director

Operations

We cannot train a radiologist without the vendor's help because the system is so complex. We can...

Dec 2023
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(0)
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Director

Operations, Product

In terms of the back-end technology, the system is very stable. We had some issues with it, but...

Nov 2023
||
(0)
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Director

Operations, Product

When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...

Nov 2023
||
(0)
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Director

Relationship

GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...

Nov 2023
||
(0)
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Director

Product

I would like to see GE modernize their end-user experience and give the end users the features and...

Nov 2023
||
(0)
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Director

Operations, Product

When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...

Nov 2023
||
(0)
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Director

Relationship, Operations

We had our issues when we went from the standalone server to the other system. The team we were...

Nov 2023
||
(0)
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Director

Relationship

We have had really good relationships with some of our support folks at GE HealthCare who have a...

Nov 2023
||
(0)
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Director

Relationship

I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...

Nov 2023
||
(0)
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Manager

Loyalty, Product

The system is stable, and it isn't that bad. If everything works the way the vendor says it will,...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor's support team could be more proactive. We shouldn't have to call the vendor whenever we...

Oct 2023
||
(0)
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Manager

Value

I wouldn't buy the system again because of all the issues it has had. I would go with a different...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

What we have often found with GE HealthCare is that things don't go right, and we have to spend a...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We did an upgrade for the system and the vendor's universal viewer, but that upgrade failed. Now,...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

One big negative that we have experienced with Centricity PACS is the vendor's reliance on...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

We have noticed a decrease in the quality of GE HealthCare's customer support department. For...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...

Oct 2023
||
(0)
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Analyst/Coordinator

Value

Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We meet with our sales representatives frequently, but they don't have a lot of power. We met with...

Oct 2023
||
(0)
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VP/Other Executive

Operations, Product

The PACS storage is better now, but we took years to get there. We have definitely had issues with...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

The vendor is trying, but they have tons of turnover all the time. We always talk to a new executive...

Oct 2023
||
(0)
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Manager

Relationship

There has definitely been a big effort from GE HealthCare to be much more customer focused in all of...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We have inherited a number of systems that we intend to sunset. Centricity PACS is linked to some...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

GE HealthCare has some really good products. In some spaces, we have a pretty good connection with...

Sep 2023
||
(0)
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Director

Loyalty

I don’t think GE is part of our long-term plans. Each facility in our network has a different PACS,...

Sep 2023
||
(0)
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Director

Loyalty, Product

The people at GE have done well by me. We had a lot of challenges with the product in the beginning...

Sep 2023
||
(0)
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Director

Operations

We needed to upgrade Centricity PACS to be compliant with our EMR. On the GE side, the project was...

Sep 2023
||
(0)
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Director

Product, Value

Centricity PACS gets better every year. It is expensive, but it does what it needs to do. There are...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

I have been a fan of GE on the imaging equipment and PACS sides. For GE, the people make the...

Sep 2023
||
(0)
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Manager

Relationship

GE HealthCare will do the things they can do. But they will let the things they can’t do sit for a...

Aug 2023
||
(0)
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Manager

Relationship

GE HealthCare’s support team is great. The vendor is at the limits of what the product can do, but...

Aug 2023
||
(0)
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Manager

Product

The robustness and the redundancy built into Centricity PACS are phenomenal. Centricity PACS is a...

Aug 2023
||
(0)
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Manager

Relationship, Value

I would like GE to provide us with information when it is requested because their proactivity has...

Aug 2023
||
(0)
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Manager

Relationship

GE’s executive involvement has gotten minimally better, and there are no problems with phone or web...

Aug 2023
||
(0)
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Manager

Loyalty, Value

I am not sure whether I would buy Centricity PACS again. Part of my organization's road map for the...

Jul 2023
||
(0)
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Director

Culture

A couple of years ago, GE HealthCare reorganized into multiple divisions, and it has been a struggle...

Jul 2023
||
(0)
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Director

Loyalty, Relationship

Later this year, the vendor is going to stop supporting the current version of Centricity PACS, so...

Jul 2023
||
(0)
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Director

Relationship

Most of our interactions with GE HealthCare have been around support for the product. The vendor...

Jul 2023
||
(0)
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Director

Relationship

If I do get the right support person, they are awesome. It is not the vendor’s fault that there are...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship, Product

GE HealthCare has been behind with regard to growth, technology, and meeting the customer's needs. I...

Jul 2023
||
(0)
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Manager

Operations

We haven’t had a good experience going through an implementation with the vendor. The planning and...

Jul 2023
||
(0)
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Manager

Relationship

I would like to see GE HealthCare be more engaged when it comes to support. Right now, we don’t have...

Jul 2023
||
(0)
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Manager

Loyalty

We are looking at moving away from Centricity PACS but will keep some of our other GE HealthCare...

Jul 2023
||
(0)
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Manager

Relationship

The vendor's support is good on some sides, but getting to the right person who can help us is...

Jul 2023
||
(0)
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Manager

Relationship

GE HealthCare is not proactive. We chase them down. When things are urgent, the vendor does get back...

Jul 2023
||
(0)
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Manager

Relationship

The web support is terrible and possibly the worst in the industry. To be fair and transparent, I...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship, Product

The vendor has been working on mammography for some time and has made progress, but our radiology...

Jul 2023
||
(0)
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Manager

Relationship

Despite our challenges with GE HealthCare, the team and the executives have been good to work with...

Jul 2023
||
(0)
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Director

Relationship

The support from GE is good. If we use phone support, it is perfect. We get good people on the...

Jul 2023
||
(0)
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Director

Culture, Value

The nickel-and-diming from GE is one of my biggest frustrations. We went through an upgrade and were...

Jul 2023
||
(0)
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Director

Relationship

We usually choose not to use web support because of the time it takes. I would give the vendor's web...

Jul 2023
||
(0)
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Director

Relationship, Operations

We recently had an upgrade, and although we have gotten back on track, the update was not as smooth...

Jul 2023
||
(0)
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Director

Culture

The invoicing from GE is confusing and unclear. It has caused a lot of problems and wasted a lot of...

Jul 2023
||
(0)
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Director

Relationship

We have a good relationship with GE and can escalate things to the leadership team if we need to. I...

Jul 2023
||
(0)
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Director

Product

We have had some difficulty with interoperability with our EMR, and that difficulty is more on the...

Jul 2023
||
(0)
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Director

Product

There are certain things that we wish Centricity PACS did that it doesn't seem to do in comparison...

Jul 2023
||
(0)
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Manager

Culture, Value

GE HealthCare's professional services are an example of the way they nickel-and-dime. The vendor's...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we have issues with the software, it can take a while to have things fixed. I am trying to...

Jul 2023
||
(0)
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Director

Operations

I don't know that I have ever gotten much training from GE, but the product is not difficult to use.

Jul 2023
||
(0)
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Manager

Relationship, Product

GE is not good, particularly from a perspective of development and ROI with our radiologists. We are...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship

GE HealthCare doesn’t have any traction for getting us on the cloud, although they will at some...

Jun 2023
||
(0)
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Manager

Product

Centricity PACS covers most of our needs and is pretty easy to navigate.

Jun 2023
||
(0)
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Manager

Relationship

Getting support from GE HealthCare has been challenging. The response time for getting tickets...

Jun 2023
||
(0)
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Manager

Loyalty, Product

GE HealthCare is currently working on cloud compatibility, and once the cloud compatibility is...

Jun 2023
||
(0)
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Manager

Relationship

There has been a marginal improvement in GE HealthCare’s support. The vendor has brought in...

Jun 2023
||
(0)
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Manager

Operations, Product

There were certain areas where Centricity PACS was not ready for deployment in our environment. Even...

Jun 2023
||
(0)
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Manager

Loyalty, Product

We aren’t using Centricity PACS’ latest technology, so our situation might be different than other...

Jun 2023
||
(0)
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Manager

Operations

GE HealthCare tries to do implementations remotely, and that makes things a bit challenging. We end...

Jun 2023
||
(0)
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Director

Relationship

I like the level of support that we receive from GE HealthCare. I like their attention. We have been...

Jun 2023
||
(0)
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Director

Relationship, Product

GE HealthCare is trying from a support and sales perspective. They just aren't there from a product...

Jun 2023
||
(0)
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Director

Culture

My team has seen a demo of the upgrades that GE HealthCare is planning, but the feedback that I have...

Jun 2023
||
(0)
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Manager

Value

GE HealthCare is famous for nickel-and-diming. I can't even give an example because every invoice we...

May 2023
||
(0)
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Manager

Relationship, Product

Centricity PACS feels outdated, and we have not seen a lot of change or innovation over the past...

May 2023
||
(0)
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Manager

Relationship

We used to have a good relationship with GE HealthCare, and even though their product was expensive,...

May 2023
||
(0)
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Manager

Loyalty

We have been discussing our plan around moving forward and where we are going with imaging in...

May 2023
||
(0)
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Manager

Loyalty

GE HealthCare has been talking about Edison True PACS, which is supposed to be their new PACS...

May 2023
||
(0)
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Manager

Relationship

I have a hard time giving GE HealthCare one score for service and support when their support is so...

May 2023
||
(0)
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Manager

Product

The Centricity PACS user interface needs to be updated. It also requires a thick-client...

May 2023
||
(0)
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Analyst/Coordinator

Operations

I would like to have dedicated resources that are knowledgeable about the implementation instead of...

May 2023
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Analyst/Coordinator

Product

We had issues working with other vendors known to the PACS industry. GE HealthCare does not make it...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We wouldn’t buy Centricity PACS again because of the software upgrades and issues. The upgrades are...

May 2023
||
(0)
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Manager

Operations, Product

Centricity PACS comes with a lot of bells and whistles out of the box, so it has a lot of different...

May 2023
||
(0)
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Manager

Relationship, Product

GE HealthCare's strength is the big picture. That means that their vision for an enterprise imaging...

May 2023
||
(0)
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Manager

Product

We have the vendor's zero-footprint viewer. That has been nice in terms of implementing...

May 2023
||
(0)
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Manager

Culture, Loyalty, Relationship

GE HealthCare is starting to keep their promises. They are getting better. When we first decided to...

May 2023
||
(0)
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Manager

Value

Out of the box, GE HealthCare tries to charge for every little thing. It is getting to where things...

May 2023
||
(0)
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Manager

Product

One of the system's weaknesses is how customizable it is for radiologists. The system's hanging...

May 2023
||
(0)
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Manager

Product

One really hard thing about the system from an administrative standpoint is that there are too many...

May 2023
||
(0)
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Manager

Value

GE HealthCare as a whole is pricing themselves out of where the marketplace is going to be in a few...

May 2023
||
(0)
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Manager

Relationship, Product

We rarely have an issue with Centricity PACS; however, the GE HealthCare structure for Centricity...

May 2023
||
(0)
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Manager

Relationship

GE HealthCare’s support is tricky. The vendor has made strides, but their level-one support people...

May 2023
||
(0)
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Director

Product

A lot of Centricity PACS is literally broken and doesn’t do what it is supposed to do. For instance,...

May 2023
||
(0)
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Director

Value

The vendor has promised to fix things without charging us, but we have seen price increases. GE...

May 2023
||
(0)
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Director

Value

GE HealthCare did well with initial outreach to customers, but things have been very quiet since...

May 2023
||
(0)
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Director

Product

One good thing about Centricity PACS is that the uptime is really good. Very rarely does it crash,...

May 2023
||
(0)
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CEO/President

Loyalty, Operations

The conversion to Centricity PACS was challenging because we were retraining technical employees in...

May 2023
||
(0)
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CEO/President

Relationship

The support from GE HealthCare is often great, but there have been a couple of really painful...

May 2023
||
(0)
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CEO/President

Product

Some key images our radiologists produce in their workflow have been inconsistent and difficult for...

May 2023
||
(0)
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CEO/President

Relationship

We may have to communicate and escalate some things within GE HealthCare's support team, but there...

May 2023
||
(0)
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Manager

Operations

We were given minimal training with Centricity PACS. We have a lot of different servers. When it...

May 2023
||
(0)
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Manager

Relationship

GE has outsourced their support offshore, and we have had a lot of problems. The people on the...

May 2023
||
(0)
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Manager

Product

Compared to other systems on the market, Centricity PACS is not there. There are about five...

May 2023
||
(0)
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Manager

Product

We would like to see the vendor work more on the integration for pulling patient data from the EMR....

May 2023
||
(0)
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Manager

Operations

Every single site on Centricity PACS is built differently. Whoever is part of the installation team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have been working with GE HealthCare more in the last few months than we have in the past, but we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We feel like the system is good and stable. We sometimes run into problems with all of the different...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We see GE HealthCare as part of our long-term plans. We hope that we will be able to continue down...

Apr 2023
||
(0)
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