Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Centricity PACS Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

GE Healthcare has done a lot of workarounds. They actually bought other systems and gave them to us...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare is finally upgrading us to fix a lot of the issues we have encountered. Before we did...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are upgrading, but the vendor is kind of hesitating and fighting with us as we try to get the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Centricity PACS has all the tools for radiologists, and it has been reliable so far. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has decided to make the solution be at the end of its life. I don't think that GE is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our overall experience has been good. Centricity PACS has been in our environment for a while. It is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare’s latest web solution is quite costly, so we are stuck on an older solution when it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare does like to charge. I have not seen service charges lately, but I have seen some on...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS is on par with most other systems if not a little bit better.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's implementation was complex, and it led to delays in the go-live.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE Healthcare has lost their way. They used to be good. I used to enjoy their applications. But...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is no training to be heard of from GE Healthcare. Their training is entirely them telling us...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE Healthcare's system is not the most innovative solution out there, but to their credit, we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product has very poor conformance for DICOM, so we consistently have issues storing imaging. We...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The application requires end users to have high technical skills. The way that menus, settings,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know what has happened internally in GE Healthcare's organization, but their support has...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

All outcomes that we have received have been entirely driven by us. For example, we are even...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE Healthcare has been pretty good to us, and we have appreciated how well they work with us. I am...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a number of meetings with GE, and we have sent them lists with requests, and GE hasn't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the long run, Centricity PACS is still our solution. A PACS solution is very much needed. We have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's developer should start from scratch. GE needs to get rid of their old solution and move on with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's tools are fine, but they aren't great. The window leveling is not great, and the hanging...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are struggling to get an upgrade done. GE Healthcare can’t even figure out how to do it. We need...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an on-site engineer, and that person is fantastic.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have involvement from GE Healthcare's executives, but I am not necessarily happy with it. It is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare continually lost personnel during our go-live. We had multiple project managers for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have issues, GE Healthcare usually gets a flag and calls us.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very difficult to find documentation, and GE Healthcare's support people sometimes give me...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare wants to sell a new product instead of making Centricity PACS work. We were acquired...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell peers who are looking at Centricity PACS that they need to have clear expectations of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This product is at the end of its life for us. We plan to upgrade it or change vendors.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our radiologists see Centricity PACS as very outdated and don't like the UI at all. GE wouldn't be...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare's costs are high. They nickel-and-dime us. They are just a big group trying to make...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are replacing the PACS. The architecture is old. The vendor has done very little R&D on their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare's support is slow and not very good. GE Healthcare's poor support is really hurting...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Centricity PACS needs an overhaul, but GE has been good about asking us for updates and suggestions...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS is pretty archaic. GE doesn’t reach out to us until we report an issue. They never...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With some of the software licensing policies that GE has, I feel like they are double-dipping when...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would ask others how large their network is before recommending Centricity PACS because that is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would not choose Centricity PACS again. The program is supposed to prefetch our prior images that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We try to get training for the radiologists, but GE is not readily available to train. We have a lot...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had meetings from years ago on improving our process, and it still hasn’t improved yet. If...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE is proactive because they are all about sales. With anything new, they are reaching out to us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know that anything has changed with Centricity PACS, but I am happy with it. It is really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would like to have more integration between products. Right now for mammo, our users have to open...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS has been a good workhorse. Other than some issues not related to the PACS, the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't always see eye-to-eye with GE on some charges. The PACS is a server-hungry system. We have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Centricity PACS could support breast tomosynthesis images, that would be wonderful.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS is perfectly fine. I don't know whether we have struggles in other areas or not. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had one struggle with another vendor, and GE helped us out and made things so much better. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as interoperability goes, GE uses HL7 and DICOM. Those are the standard things, and GE does a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With our current system, there are no fixes for anything because the system is so old. GE doesn't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have gotten a return on our investment over and over with our GE PACS because it is so old.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE definitely delivers technology and has the product available. It isn't GE's fault that we don't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we report something and it needs to be escalated to the higher levels of GE, GE is very good at...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We still struggle quite a bit with Centricity PACS, but we are in a better place with GE. They have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are having quite a few issues with Centricity PACS, including issues with uptime, architecture,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had no issues with the system. In general, it does what it is supposed to do, and we see what...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One positive about Centricity PACS is it has Workflow Manager, which is an add-on workflow engine,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have monthly unscheduled downtime with Centricity PACS. When we ask GE Healthcare about the root...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a weird relationship with GE Healthcare. They have good, friendly people working for them...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We potentially may not buy Centricity PACS again. We will see. The vendor says that they have other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE doesn't do ongoing training; we have to contract for training.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS generally works very well. It is a good product and has been very useful to us.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE helped support us through COVID-19. They helped with integration, and that was a surprise. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE has struggled with keeping up to date with their technology. While we don't have big issues with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really have any trouble with this product; I am not having any issues. We have very little...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare's training could be better. I would like to see more hands-on training. Hands-on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare is actually really responsive to online cases. If I call for an emergency, the vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are getting our money's worth with this product. There are probably a lot of things we can do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS is the database portion, like the structure of the system, and then the radiologists just...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare charges for everything, and that is really frustrating. Everything we do is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has so many things plugged into it and so many different people that are involved....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has introduced some new changes to the latest version that broke a couple of things on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does actually take some of our suggestions and bake them in, but things get put up for a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE avoids charging for every little thing. There are always going to be some charges that are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's phone and web support are very good. My overall satisfaction depends on the day, but I am happy...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is providing a lot of options, and they have enhanced a lot of their products. There is an...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know whether the system is part of GE Healthcare's long-term plan. They aren't really...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We loved GE when they provided good feedback and good support. But in the last few years, their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any upgrades, and the solution is slow. It is dragging us down. We have had problems...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE has fallen off. It almost seems that they want to discontinue Centricity PACS. I am not sure...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

GE Healthcare has supported us through the pandemic. We just went through a big upgrade with GE...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

If there is anything specific I want to see be improved, it is the support communication. Sometimes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been with GE Healthcare for a long time, so the system is very easy to use for me. I can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I think GE Healthcare could do to improve is have more categories with the worklists...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as I know, Centricity PACS is part of our long-term plan. At this point, I am not exactly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare has done a decent job supporting us during COVID-19. They definitely keep their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't really had anybody come in and train us or show us anything recently because we have had...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Right now, we are kind of shopping for a replacement PACS for radiology things. We have settled on a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we had to do everything all over again, we would possibly purchase Centricity PACS again. GE...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is easy to get ahold of, but sometimes the way that they follow up lowers our level of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think customers should be able to get a little bit more bang for their buck than we have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Centricity PACS is maybe part of our long-term plans. We are planning to move forward with the next...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Based on the knowledge I have today, I would not purchase Centricity PACS again. We were sold a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE Healthcare's support is in tiers of engineering levels. Support starts at the bottom. If those...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once we get to the point where we are desperate, GE Healthcare can find the right person to solve...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE Healthcare markets well. Centricity PACS is a good, solid, stable product.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now Centricity PACS uses all HL7 or ADT feeds. When I query, I see completed exams with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GE Healthcare has good support. I like that they have gone to a universal viewer so that we don't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is pretty proactive, and that is a huge improvement from last year. They are just monitoring...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE was really good about the way that they presented the solution and how they trained for it. It...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When GE gets going on something, they are tight, such as with upgrades. I don’t think the product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t get much new technology from the vendor. I don’t feel like they reach out a lot with new...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can call and talk to a support representative pretty quickly. The support people know the answers....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our previous PACS was very basic. Centricity PACS has been a huge step up. The doctors see the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE Healthcare has been better, and we have really seen them step up in areas where they use to fall...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have one contract with GE Healthcare that includes service as well as upgrades for the PACS, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE Healthcare was really supportive and stepped up during the early stages of COVID-19. I don't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether we would buy Centricity PACS again. We have struggled with the system. I liked...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a poor implementation. Trying to get the system set up was a nightmare. The process was not...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GE's application specialists are top notch. The application training is good, but the implementation...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The availability of engineers during the setup was limited. The engineers assigned to our upgrades...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product is a dual-database system that doesn't always talk to each other. If there is a problem...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With GE Healthcare, everyone works in silos. There is a project manager, so if that person is...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare's training is good. I don't have an issue with that.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had so many issues with the upgrades. My leadership had to call in GE Healthcare's leadership...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were speaking to someone working with GE Healthcare, I would tell that person to find out what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are still having issues with realizing ROI because of the issues we are having with the vendor's...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had any COVID-19-specific requests for GE, but they have continued to be responsive to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The recent upgrade has been fine. There were a couple of issues, but overall, I would give the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The overall ease of use has improved. There was difficulty in running the applications, but the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can’t give the vendor a high rating for ongoing support. Sometimes it is hard to get ahold of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reliance on Java makes using the tools extremely frustrating. The system has only gotten better...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE’s support is a little bit above average, but most of the technical support is done through our IT...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE's executive involvement is pretty good. They throw people at things, and we get their attention...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE absolutely nickel-and-dimes. They do a great job of that. That is part of why we want to get out...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Centricity PACS is not part of our long-term plans. We have to change. The market is going to be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we were starting fresh and knew everything we knew, we probably wouldn’t buy GE’s system again....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For the most part, GE does keep their promises. They still drive us crazy because we have been with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are getting our money’s worth out of GE because we are always pushing them.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I know how organizations of our size take time to really start feeling things. Once we get our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a situation with GE where add-ons that they promised us did absolutely nothing that the sales...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The doctors are very unhappy with GE. I think there is a level of frustration with leadership and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support through the COVID-19 crisis has been very good. We pay for the support, and it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not keep their promises from a technical standpoint, and most vendors don't....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is easy to use, but it lacks so much functionality. It doesn't have the features that a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does not deliver new technology. The system hasn’t changed in years.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has pretty good support when we reach out to them by phone. They are a little more...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a lot of their executive and regional team members involved in what we do. The vendor...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are definitely not getting our money's worth from the vendor anymore because they haven't changed...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not recommend the system to others. I couldn't recommend the vendor at all. There are other...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, I am pretty disappointed with the vendor, and that is mostly because I am not a big fan of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not a big fan of GE, but they really did step up during COVID-19, so I would rate them high for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really get training from GE unless we pay for it. We just pay for the training services as...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE makes promises about our future and our integration, but the integration never really works...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use is our biggest complaint with Centricity PACS. GE delivers new technology, but it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's support isn't as responsive as it used to be. It takes a long time to get support.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's PACS is just so proprietary. The system makes us feel like we are doing a migration project,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity PACS works. We have had very little downtime, so I have to give the vendor credit for that....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor does nickel-and-dime us, and the product is dreadful. The system is very out of date. I...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We are upgrading to a new product that is full of bugs. I absolutely want better integration with...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We wouldn't purchase Centricity PACS again. We will be going out for an RFP because Centricity PACS...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The graphical user interface is very straightforward. New learners can easily understand the system....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Centricity PACS, the hanging protocols are horribly complex and not very powerful. It is...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of how GE supported us through COVID-19, they haven't really changed from an imaging...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are getting our money’s worth, but I am trying to put some weight in our central transition away...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is amazing when we call GE. Their response time is just phenomenal. Closing the loop on any...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The GE product is a little outdated. There are a lot of PACS environments out there that can deliver...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports