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Centricity PACS Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Other Observations & Comments
I would ask others how large their network is before recommending Centricity PACS because that is...
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Analyst/Coordinator
Functionality and Upgrades
I would not choose Centricity PACS again. The program is supposed to prefetch our prior images that...
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Analyst/Coordinator
Functionality and Upgrades
We try to get training for the radiologists, but GE is not readily available to train. We have a lot...
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Analyst/Coordinator
Service and Support
We have had meetings from years ago on improving our process, and it still hasn’t improved yet. If...
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Analyst/Coordinator
Sales and Contracting
GE is proactive because they are all about sales. With anything new, they are reaching out to us...
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Manager
Interfacing and Integration
I don’t know that anything has changed with Centricity PACS, but I am happy with it. It is really...
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Manager
Interfacing and Integration
We would like to have more integration between products. Right now for mammo, our users have to open...
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Manager
Functionality and Upgrades
Centricity PACS has been a good workhorse. Other than some issues not related to the PACS, the...
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Manager
ROI / Cost (care and feeding)
We don't always see eye-to-eye with GE on some charges. The PACS is a server-hungry system. We have...
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Manager
Other Observations & Comments
If Centricity PACS could support breast tomosynthesis images, that would be wonderful.
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Manager
Functionality and Upgrades
Centricity PACS is perfectly fine. I don't know whether we have struggles in other areas or not. The...
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Manager
Service and Support
We had one struggle with another vendor, and GE helped us out and made things so much better. We...
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Manager
Interfacing and Integration
As far as interoperability goes, GE uses HL7 and DICOM. Those are the standard things, and GE does a...
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Manager
Future Outlook
With our current system, there are no fixes for anything because the system is so old. GE doesn't...
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Manager
ROI / Cost (care and feeding)
We have gotten a return on our investment over and over with our GE PACS because it is so old.
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Manager
ROI / Cost (care and feeding)
GE definitely delivers technology and has the product available. It isn't GE's fault that we don't...
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Manager
Service and Support
If we report something and it needs to be escalated to the higher levels of GE, GE is very good at...
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CEO/President
Functionality and Upgrades
We still struggle quite a bit with Centricity PACS, but we are in a better place with GE. They have...
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Manager
Functionality and Upgrades
We are having quite a few issues with Centricity PACS, including issues with uptime, architecture,...
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Director
Functionality and Upgrades
I have had no issues with the system. In general, it does what it is supposed to do, and we see what...
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Manager
Technology
One positive about Centricity PACS is it has Workflow Manager, which is an add-on workflow engine,...
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Manager
Functionality and Upgrades
We have monthly unscheduled downtime with Centricity PACS. When we ask GE Healthcare about the root...
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Manager
Relationship
We have a weird relationship with GE Healthcare. They have good, friendly people working for them...
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Manager
Technology
We potentially may not buy Centricity PACS again. We will see. The vendor says that they have other...
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Manager
Implementation and Training
GE doesn't do ongoing training; we have to contract for training.
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Manager
Functionality and Upgrades
The PACS generally works very well. It is a good product and has been very useful to us.
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Manager
Service and Support
GE helped support us through COVID-19. They helped with integration, and that was a surprise. They...
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Manager
Technology
GE has struggled with keeping up to date with their technology. While we don't have big issues with...
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Manager
Functionality and Upgrades
We don't really have any trouble with this product; I am not having any issues. We have very little...
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Manager
Implementation and Training
GE Healthcare's training could be better. I would like to see more hands-on training. Hands-on...
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Manager
Service and Support
GE Healthcare is actually really responsive to online cases. If I call for an emergency, the vendor...
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Manager
Future Outlook
We are getting our money's worth with this product. There are probably a lot of things we can do...
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Manager
Service and Support
The PACS is the database portion, like the structure of the system, and then the radiologists just...
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Manager
ROI / Cost (care and feeding)
GE Healthcare charges for everything, and that is really frustrating. Everything we do is...
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Manager
Implementation and Training
The system has so many things plugged into it and so many different people that are involved....
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Manager
Functionality and Upgrades
The vendor has introduced some new changes to the latest version that broke a couple of things on...
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Manager
Relationship
The vendor does actually take some of our suggestions and bake them in, but things get put up for a...
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Manager
ROI / Cost (care and feeding)
GE avoids charging for every little thing. There are always going to be some charges that are...
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Manager
Service and Support
GE's phone and web support are very good. My overall satisfaction depends on the day, but I am happy...
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Manager
Functionality and Upgrades
GE is providing a lot of options, and they have enhanced a lot of their products. There is an...
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Manager
Future Outlook
I don't know whether the system is part of GE Healthcare's long-term plan. They aren't really...
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VP/Other Executive
Service and Support
We loved GE when they provided good feedback and good support. But in the last few years, their...
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VP/Other Executive
Functionality and Upgrades
We haven't had any upgrades, and the solution is slow. It is dragging us down. We have had problems...
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VP/Other Executive
Relationship
GE has fallen off. It almost seems that they want to discontinue Centricity PACS. I am not sure...
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Nurse
Service and Support
GE Healthcare has supported us through the pandemic. We just went through a big upgrade with GE...
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Nurse
Service and Support
If there is anything specific I want to see be improved, it is the support communication. Sometimes...
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Manager
Functionality and Upgrades
I have been with GE Healthcare for a long time, so the system is very easy to use for me. I can...
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Manager
Functionality and Upgrades
The only thing I think GE Healthcare could do to improve is have more categories with the worklists...
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Manager
Future Outlook
As far as I know, Centricity PACS is part of our long-term plan. At this point, I am not exactly...
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Manager
Service and Support
GE Healthcare has done a decent job supporting us during COVID-19. They definitely keep their...
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Manager
Other Observations & Comments
We haven't really had anybody come in and train us or show us anything recently because we have had...
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Analyst/Coordinator
Future Outlook
Right now, we are kind of shopping for a replacement PACS for radiology things. We have settled on a...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
If we had to do everything all over again, we would possibly purchase Centricity PACS again. GE...
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Analyst/Coordinator
Service and Support
The vendor is easy to get ahold of, but sometimes the way that they follow up lowers our level of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I think customers should be able to get a little bit more bang for their buck than we have been...
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Analyst/Coordinator
Other Observations & Comments
Centricity PACS is maybe part of our long-term plans. We are planning to move forward with the next...
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Analyst/Coordinator
Functionality and Upgrades
Based on the knowledge I have today, I would not purchase Centricity PACS again. We were sold a...
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Analyst/Coordinator
Service and Support
GE Healthcare's support is in tiers of engineering levels. Support starts at the bottom. If those...
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Analyst/Coordinator
Service and Support
Once we get to the point where we are desperate, GE Healthcare can find the right person to solve...
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Analyst/Coordinator
Sales and Contracting
GE Healthcare markets well. Centricity PACS is a good, solid, stable product.
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Director
Functionality and Upgrades
Right now Centricity PACS uses all HL7 or ADT feeds. When I query, I see completed exams with...
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Director
Service and Support
GE Healthcare has good support. I like that they have gone to a universal viewer so that we don't...
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Manager
Relationship
GE is pretty proactive, and that is a huge improvement from last year. They are just monitoring...
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Manager
Functionality and Upgrades
GE was really good about the way that they presented the solution and how they trained for it. It...
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Manager
Functionality and Upgrades
When GE gets going on something, they are tight, such as with upgrades. I don’t think the product...
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Manager
Functionality and Upgrades
I don’t get much new technology from the vendor. I don’t feel like they reach out a lot with new...
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Manager
Service and Support
I can call and talk to a support representative pretty quickly. The support people know the answers....
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Manager
ROI / Cost (care and feeding)
Our previous PACS was very basic. Centricity PACS has been a huge step up. The doctors see the...
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VP/Other Executive
Relationship
GE Healthcare has been better, and we have really seen them step up in areas where they use to fall...
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VP/Other Executive
ROI / Cost (care and feeding)
We have one contract with GE Healthcare that includes service as well as upgrades for the PACS, and...
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VP/Other Executive
Service and Support
GE Healthcare was really supportive and stepped up during the early stages of COVID-19. I don't...
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Director
Other Observations & Comments
I don't know whether we would buy Centricity PACS again. We have struggled with the system. I liked...
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Director
Implementation and Training
We had a poor implementation. Trying to get the system set up was a nightmare. The process was not...
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Director
Implementation and Training
GE's application specialists are top notch. The application training is good, but the implementation...
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Director
Service and Support
The availability of engineers during the setup was limited. The engineers assigned to our upgrades...
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Manager
Interfacing and Integration
This product is a dual-database system that doesn't always talk to each other. If there is a problem...
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Manager
Service and Support
With GE Healthcare, everyone works in silos. There is a project manager, so if that person is...
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Manager
Implementation and Training
GE Healthcare's training is good. I don't have an issue with that.
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Manager
Functionality and Upgrades
We had so many issues with the upgrades. My leadership had to call in GE Healthcare's leadership...
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Manager
Lessons Learned
If I were speaking to someone working with GE Healthcare, I would tell that person to find out what...
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Manager
Implementation and Training
We are still having issues with realizing ROI because of the issues we are having with the vendor's...
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Director
Service and Support
We haven’t had any COVID-19-specific requests for GE, but they have continued to be responsive to...
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Director
Functionality and Upgrades
The recent upgrade has been fine. There were a couple of issues, but overall, I would give the...
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Director
Functionality and Upgrades
The overall ease of use has improved. There was difficulty in running the applications, but the...
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Director
Service and Support
I can’t give the vendor a high rating for ongoing support. Sometimes it is hard to get ahold of the...
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Director
Functionality and Upgrades
The reliance on Java makes using the tools extremely frustrating. The system has only gotten better...
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VP/Other Executive
Service and Support
GE’s support is a little bit above average, but most of the technical support is done through our IT...
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VP/Other Executive
Relationship
GE's executive involvement is pretty good. They throw people at things, and we get their attention...
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VP/Other Executive
ROI / Cost (care and feeding)
GE absolutely nickel-and-dimes. They do a great job of that. That is part of why we want to get out...
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VP/Other Executive
Future Outlook
Centricity PACS is not part of our long-term plans. We have to change. The market is going to be...
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VP/Other Executive
Lessons Learned
If we were starting fresh and knew everything we knew, we probably wouldn’t buy GE’s system again....
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VP/Other Executive
Functionality and Upgrades
For the most part, GE does keep their promises. They still drive us crazy because we have been with...
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VP/Other Executive
ROI / Cost (care and feeding)
We are getting our money’s worth out of GE because we are always pushing them.
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VP/Other Executive
Other Observations & Comments
I know how organizations of our size take time to really start feeling things. Once we get our...
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Director
Service and Support
We had a situation with GE where add-ons that they promised us did absolutely nothing that the sales...
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Director
Relationship
The doctors are very unhappy with GE. I think there is a level of frustration with leadership and...
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Manager
Service and Support
The vendor's support through the COVID-19 crisis has been very good. We pay for the support, and it...
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Manager
Technology
The vendor does not keep their promises from a technical standpoint, and most vendors don't....
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Manager
Functionality and Upgrades
The system is easy to use, but it lacks so much functionality. It doesn't have the features that a...
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Manager
Technology
The vendor does not deliver new technology. The system hasn’t changed in years.
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Manager
Service and Support
The vendor has pretty good support when we reach out to them by phone. They are a little more...
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Manager
Relationship
The vendor has a lot of their executive and regional team members involved in what we do. The vendor...
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Manager
ROI / Cost (care and feeding)
We are definitely not getting our money's worth from the vendor anymore because they haven't changed...
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Manager
Lessons Learned
I would not recommend the system to others. I couldn't recommend the vendor at all. There are other...
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Manager
Lessons Learned
Overall, I am pretty disappointed with the vendor, and that is mostly because I am not a big fan of...
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Manager
Service and Support
I am not a big fan of GE, but they really did step up during COVID-19, so I would rate them high for...
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Manager
Other Observations & Comments
We don't really get training from GE unless we pay for it. We just pay for the training services as...
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Manager
Interfacing and Integration
GE makes promises about our future and our integration, but the integration never really works...
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Manager
Functionality and Upgrades
The ease of use is our biggest complaint with Centricity PACS. GE delivers new technology, but it...
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Manager
Service and Support
GE's support isn't as responsive as it used to be. It takes a long time to get support.
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Manager
Functionality and Upgrades
GE's PACS is just so proprietary. The system makes us feel like we are doing a migration project,...
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Manager
Functionality and Upgrades
Centricity PACS works. We have had very little downtime, so I have to give the vendor credit for that....
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Physician
ROI / Cost (care and feeding)
The vendor does nickel-and-dime us, and the product is dreadful. The system is very out of date. I...
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Physician
Functionality and Upgrades
We are upgrading to a new product that is full of bugs. I absolutely want better integration with...
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Physician
Future Outlook
We wouldn't purchase Centricity PACS again. We will be going out for an RFP because Centricity PACS...
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Director
Interfacing and Integration
The graphical user interface is very straightforward. New learners can easily understand the system....
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Director
Technology
With Centricity PACS, the hanging protocols are horribly complex and not very powerful. It is...
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Analyst/Coordinator
Service and Support
In terms of how GE supported us through COVID-19, they haven't really changed from an imaging...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are getting our money’s worth, but I am trying to put some weight in our central transition away...
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Analyst/Coordinator
Service and Support
It is amazing when we call GE. Their response time is just phenomenal. Closing the loop on any...
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Analyst/Coordinator
Functionality and Upgrades
The GE product is a little outdated. There are a lot of PACS environments out there that can deliver...
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Director
Service and Support
We have had a bit of an up and down relationship with GE, but it feels like we have come full circle...
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Director
Service and Support
GE is starting to be more up front with us, and that was not GE's culture in the past. We have...
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Director
Functionality and Upgrades
We started to invest in upgrading our GE system. The piece that vendors miss is if we have a poor...
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Director
Other Observations & Comments
GE has been around for a long time, and they have some really good people who work for them. My...
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Director
Functionality and Upgrades
GE seems to be really good at buying up strong solutions and then having a revolving door of people...
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Director
Functionality and Upgrades
When it comes to the development of new technology, GE has good ideas. They do some work, but they...
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Director
ROI / Cost (care and feeding)
We could find a better PACS, but it would be really to find a more expensive one. That has been said...
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Director
Functionality and Upgrades
The system is very scalable. We are not always happy with the cost and support, but the system can...
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VP/Other Executive
Interfacing and Integration
Our relationship with GE has died down over the years. They know that we are going to leave...
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VP/Other Executive
Service and Support
I didn't get anything from GE throughout the COVID-19 crisis. I imagine that was because they knew...
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VP/Other Executive
ROI / Cost (care and feeding)
We didn't really get any savings from having GE's system. GE charges for every little thing.
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VP/Other Executive
Service and Support
We struggled quite a bit to get GE to support what we needed, but they ultimately did.
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CIO
Functionality and Upgrades
The product has been in place for a long time, and we have had upgrades along the way with some...
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CIO
Other Observations & Comments
Centricity PACS is stable. I am sure that the organization looked at a lot of different factors when...
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CIO
Implementation and Training
It took us a long time to negotiate the agreement for an upgrade. GE’s quotes had so many line items...
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CIO
ROI / Cost (care and feeding)
GE charges for everything. Outside of basic support, if we need anything, we have to go through an...
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CIO
Other Observations & Comments
GE’s support is very good and responsive. If there is a problem, GE is on it, but that never...
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CIO
Functionality and Upgrades
There is a gap between sales and engineering regarding what the product really does. GE is not...
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CIO
Service and Support
It is such a long process to get through one upgrade that I don't feel that GE is proactive. I don’t...
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CIO
Relationship
We never see GE’s executives. The last time we did was years ago, and we had to really push to get...
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Director
Other Observations & Comments
I can’t complain about the vendor's executive involvement. I don’t really want any, but the vendor...
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Director
Implementation and Training
When we implement things, GE doesn't get as involved as they need to. They leave us on our own to...
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Director
Functionality and Upgrades
The solution is really old. The PACS technology is getting long in the tooth. The vendor hasn't...
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Director
Functionality and Upgrades
The architecture is very stable. We have done a couple of big migrations, and they have gone really...
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Director
Functionality and Upgrades
GE hasn’t invested very much in making the solution better. They haven't put a lot of money into R&D...
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Analyst/Coordinator
Other Observations & Comments
We are a long time GE customer and have had our share of ups and downs with GE. We had a very...
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Manager
ROI / Cost (care and feeding)
We have had a love-hate relationship with GE for some time now. We have had GE's software in our...
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Manager
Other Observations & Comments
We have finally decided we are leaving GE for imaging software. We have just never been able to get...
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Manager
Functionality and Upgrades
GE's solution is pretty easy to use, and everyone is very familiar with it. We have frustrations in...
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Manager
Functionality and Upgrades
Generally speaking, upgrades with GE are painful, but our last one was especially tough. It was a...
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Manager
ROI / Cost (care and feeding)
The product is fairly intuitive, and GE does a pretty good job with training. The product has been a...
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Manager
Service and Support
GE has been flexible with things like meetings and upgrades during the COVID-19 crisis. They have...
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VP/Other Executive
Relationship
As issues with the system present themselves, we are very capable of dealing with them, but...
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Manager
Relationship
We have a better relationship with GE after many years of using the product and dealing with them. I...
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Manager
ROI / Cost (care and feeding)
Our experience with the vendor charging us for every little thing has been a mixed bag. Lately, GE...
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Manager
Functionality and Upgrades
We are in the process of upgrading the product, but it hasn't been upgraded since it was originally...
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Manager
Service and Support
Our goals are pretty easy to meet, and the vendor is meeting those goals. But the vendor support...
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Manager
Functionality and Upgrades
The product is pretty stable in terms of uptime and meets our performance needs for a web-based...
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Manager
Relationship
I am concerned about some of the larger vendors. There is a lot of organizational change, and the...
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COO
Service and Support
The system is a good PACS overall, but GE is a large company, and they tend to get in their own way....
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COO
Service and Support
GE has tried to fix an old platform for so long that it feels like when we get something fixed, the...
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Manager
Other Observations & Comments
I wouldn't say that anything has really changed for us with the vendor during the COVID-19 crisis....
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VP/Other Executive
Future Outlook
We like that Centricity PACS is relatively easy to use from a user interface perspective. When it is...
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VP/Other Executive
Functionality and Upgrades
The vendor has a newer version that they want to use to replace Centricity PACS. The version we have...
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VP/Other Executive
Functionality and Upgrades
The worklists need improvement. They aren't very robust. The display protocols are figured by DICOM...
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VP/Other Executive
Service and Support
The vendor's service needs help. It is always challenging when we call the vendor for service.
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VP/Other Executive
Functionality and Upgrades
There doesn't seem to be any dynamic reordering of the worklists based on AI capabilities. The...
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Manager
Other Observations & Comments
The product is part of our long-term plans because it was forced on me. If I had the choice, I would...
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Manager
Service and Support
The vendor does nickel-and-dime, and even minor upgrades knock the system down. That is awful. When...
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Manager
Functionality and Upgrades
Centricity PACS does what it needs to do, but it is very basic. The vendor hasn't changed a single...
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Manager
Service and Support
In general, the vendor is bad and terrible. They used to be great, but times change. I have gotten...
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Director
Implementation and Training
We really have had to develop our own training. GE doesn’t have much training at all. Things are...
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Director
Functionality and Upgrades
An issue we have is the link between the PACS and the EMR. We have GE’s web viewer, but it doesn’t...
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Director
Functionality and Upgrades
The PACS is a solid product for what it is in terms of its live features. Our users are so used to...
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Director
Service and Support
GE’s support has been a little better lately; we had some calls with GE to get things fixed. They...
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Director
Relationship
GE’s executives are not as engaged now that we are leaving them. At this point, I would not...
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Director
Service and Support
GE is not keeping their promises with the product. One side of that issue is support. We have been...
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Director
ROI / Cost (care and feeding)
GE has low maintenance costs, but they really nickel-and-dime with most things that fall outside of...
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Director
Functionality and Upgrades
GE does a good job on the upgrades and the technical pieces of the system, but not having the...
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Director
Future Outlook
Our long-term plans don't include the GE database. We are looking to get rid of it and get a VNA. My...
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Director
Functionality and Upgrades
What I like best about the PACS is that it is leaving. It is just too hard to run. The system is...
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CIO
Functionality and Upgrades
The system is outdated, and the current release lacks functionality. Even the next purchasable...
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CEO/President
Service and Support
GE works hard with us to keep us going. Centricity PACS is an excellent product.
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CEO/President
Functionality and Upgrades
The best thing about the product is that it works almost every single day. During the rare times...
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CEO/President
Interfacing and Integration
We have an excellent interface from Centricity PACS to our billing system. I am very happy with the...
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