Centricity PACS Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Operations, Value
Centricity PACS is what I started with, so it is what I know best. It is user-friendly and works...
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Loyalty, Product
Centricity PACS meets our needs, but everything else we do is cloud based, and Centricity PACS is...
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Relationship
We have been with GE HealthCare for a long time, and it seems like we have permanent people that we...
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Operations, Product
Centricity PACS is a very in-depth product and has a million and one ways to do things. From the...
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Product
With GE HealthCare, like many large vendors, there is significant sprawl and a lot of legacy...
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Loyalty
Centricity PACS is not part of our long-term plans because it is a very old platform. We do have...
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Relationship
GE HealthCare has moved to another support model, and it is horrible. It is very tough to get past...
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Loyalty
The current version of Centricity PACS we have is being sunsetted, so there is nothing happening...
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Relationship, Operations
We have had GE HealthCare's support people sit on tickets or close tickets without actually doing...
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Loyalty, Relationship, Value
We chose to leave Centricity PACS because GE HealthCare didn’t offer a cloud solution, and they have...
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Operations
GE HealthCare told us that they were going to just train the trainer for Centricity PACS, and then...
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Product
Centricity PACS has not been developed. It has been left stagnant.
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Loyalty, Product
Centricity PACS is built on some older platforms, but to be fair, a lot of that will change as we...
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Relationship
Anytime we have an issue with Centricity PACS, there is a lot of back-and-forth with the initial...
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Product
Centricity PACS is pretty easy from an admin standpoint. It is very logical. The layout makes sense...
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Loyalty
We decided to replace the system because it was no longer scalable or expandable to the level we...
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Relationship
GE HealthCare has been a strong partner in many ways. We established regular meetings with them, and...
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Relationship, Operations
Shortly before a go-live, the vendor informed us of performance issues at other sites that had...
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Loyalty, Product
The main reason we don't like Centricity PACS is that the retrieval time is lacking. We wait 3...
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Loyalty
Centricity PACS is stable and functional, and it does everything it is supposed to do. It isn't a...
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Relationship
When we get the right person from GE HealthCare, they are on top of things with support. We just...
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Loyalty
GE HealthCare is forcing our hand to move to True PACS, even though it is basically what we are on...
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Relationship, Product
Centricity PACS' data flow was something that we were used to, and we managed it very well. The...
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Culture, Relationship
GE HealthCare is usually reactive rather than proactive. I don't think that GE HealthCare delivers...
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Relationship, Value
We paid for an on-site technician who came to us, so I would give GE HealthCare's support a high...
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Culture, Value
GE HealthCare doesn't charge for every little thing. They stick to their contracts, and we haven't...
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Loyalty
It was not my decision to move away from GE HealthCare. That choice came from our clinical...
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Relationship, Operations
GE HealthCare has tons of people to tell us about the product and tons of people to make it look...
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Product
There are definitely pain points, but we have been very successful with the product. Having...
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Product
The biggest issue is probably that we currently don't have the reading integrated for radiology. If...
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Product
I know there are a lot of things that need to be tweaked with Centricity PACS. We are getting a...
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Loyalty, Product, Value
If I had the choice, I would not go with Centricity PACS again. I would probably pick Synapse...
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Product
It would be helpful to be able to delete exams. I don’t know if that is a workflow issue on our...
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Product
I like how there are different ways of doing things in Centricity PACS. If one method doesn’t work,...
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Product
Centricity PACS has been very stable, so that is good. For the most part, we haven't had any...
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Culture, Value
There is a bill for any little add-ons. It is a new item that the vendor charges for.
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Relationship
The support team has been a lot better lately, but typically, GE HealthCare's response to requests...
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Operations
PACS admins need training on all of the tools Centricity PACS has available and on how they can...
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Loyalty, Relationship
I think GE HealthCare is open to improvement. They know about the issues we have, and they are very...
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Operations
Overall, I think the PACS is very user-friendly. We did get extensive training with the solution....
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Product
We struggle with templates. We want a little more customization than what we currently have. Also, I...
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Relationship, Product
I like GE HealthCare's AI approach. They are trying to do things with an AI orchestrator where...
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Loyalty
We are considering leaving Centricity PACS because we want to move everything to one vendor. We are...
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Relationship, Product
Centricity PACS is solid. It is like a brick wall that doesn’t go down. GE HealthCare also has...
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Value
Centricity PACS is very expensive. It is a critical thing, and GE HealthCare does deliver on their...
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Relationship
There was a point in time when GE HealthCare abandoned their products and pulled a lot of people...
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Relationship
If I put in a ticket with GE HealthCare customer support and say that it is an emergency, I won’t...
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Relationship, Operations, Product
It is very hard to implement things for Centricity PACS. There are difficult back doorways to fix...
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Operations
GE HealthCare charges for every upgrade and enhancement. We can't even get training without paying...
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Product
Centricity PACS works. It doesn't have any new enhancements or anything new, but it works. It...
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Relationship
We have actually been pretty unhappy with GE HealthCare recently. Over the last couple of years,...
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Operations
As a vendor, there are times when GE HealthCare could do a better job of setting their customers up...
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Relationship, Operations, Product
GE HealthCare's support is great. Our ability to implement products typically works pretty well, and...
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Culture, Loyalty, Relationship
Thankfully, we have our customer success manager and another GE HealthCare representative on our...
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Operations
I would like to see more follow-up training from the vendor in general, both from an administrative...
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Product
Our physicians are pretty happy with Centricity PACS. A lot of my complaints are really...
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Loyalty
The ease of use in Centricity PACS could use some improvement because it is an old system, but GE...
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Value
I would predominantly say that I would buy Centricity PACS again, but technology is evolving so...
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Product
One strength of Centricity PACS is that the system is rock-solid. There are situations where we go...
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Loyalty, Relationship
As a vendor, GE HealthCare is subpar. We are seeing issues and problems, and we are still working...
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Product, Value
If I had to pick one thing I like about Centricity PACS, it would be that my radiologists are not...
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Product
The one thing I like is that I have now purchased a platform that I can use to remove years of data...
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Product
There are things that I would like to see in Centricity PACS. If I want to look at three months of...
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Culture, Relationship, Product
I wouldn't buy Centricity PACS again because of the vendor's support and the promises they made...
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Loyalty, Relationship
GE HealthCare needs to follow through on what we have purchased and what is on my contract. It has...
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Product
Once we get into Centricity PACS, it is okay. However, when we click the link from our EHR, it gives...
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Relationship, Product
We haven't really gotten much new technology from GE HealthCare in a long time. Honestly, I have...
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Relationship
GE HealthCare does not keep all their promises, and that has to do with the level of support. GE...
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Product
Once we get into Centricity PACS, it is pretty easy to use. It does the job of laying out all the...
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Loyalty, Relationship
From a clinical point of view, there really weren't any major problems with Centricity PACS. We did...
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Relationship, Value
We use a lot of GE HealthCare products. Their support is not ideal and is very fragmented. It takes...
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Loyalty, Product
We are trying to fix GE HealthCare. We want to stay a partner with them. And GE HealthCare is trying...
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Product
There are so many different pieces to integration. Centricity PACS’ integration with our EMR is...
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Loyalty
I honestly don't consider Centricity PACS to be part of our long-term plans because of the...
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Relationship
GE HealthCare's support has had its challenges. We now have a dedicated resource from GE HealthCare...
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Relationship, Product
GE HealthCare is very proactive. I also like the stability of Centricity PACS. We do not have a lot...
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Product
Centricity PACS is an old application. It requires Java and an old browser. It is just an antiquated...
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Value
I don't see a huge investment in Centricity PACS from the vendor. GE HealthCare talks a good game,...
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Loyalty
We will probably leave Centricity PACS and start using one of our partner's PACS. That partner uses...
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Culture, Value
We have a maintenance agreement with GE HealthCare. Every time we want a service pack upgrade, there...
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Commentary Summary
Comment Type Breakout