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Centricity PACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

This product is at the end of its life for us. We plan to upgrade it or change vendors.

Apr 2021
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CIO

Our radiologists see Centricity PACS as very outdated and don't like the UI at all. GE wouldn't be...

Feb 2021
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Director

GE Healthcare's costs are high. They nickel-and-dime us. They are just a big group trying to make...

Feb 2021
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Director

We are replacing the PACS. The architecture is old. The vendor has done very little R&D on their...

Feb 2021
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Director

GE Healthcare's support is slow and not very good. GE Healthcare's poor support is really hurting...

Feb 2021
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VP/Other Executive

Centricity PACS needs an overhaul, but GE has been good about asking us for updates and suggestions...

Jan 2021
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Manager

Centricity PACS is pretty archaic. GE doesn’t reach out to us until we report an issue. They never...

Jan 2021
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Manager

With some of the software licensing policies that GE has, I feel like they are double-dipping when...

Jan 2021
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Analyst/Coordinator

I would ask others how large their network is before recommending Centricity PACS because that is...

Jan 2021
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Analyst/Coordinator

I would not choose Centricity PACS again. The program is supposed to prefetch our prior images that...

Jan 2021
(0)
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Analyst/Coordinator

We try to get training for the radiologists, but GE is not readily available to train. We have a lot...

Jan 2021
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Analyst/Coordinator

We have had meetings from years ago on improving our process, and it still hasn’t improved yet. If...

Jan 2021
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Analyst/Coordinator

GE is proactive because they are all about sales. With anything new, they are reaching out to us...

Jan 2021
(0)
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Manager

I don’t know that anything has changed with Centricity PACS, but I am happy with it. It is really...

Jan 2021
(0)
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Manager

We would like to have more integration between products. Right now for mammo, our users have to open...

Jan 2021
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Manager

Centricity PACS has been a good workhorse. Other than some issues not related to the PACS, the...

Jan 2021
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Manager

We don't always see eye-to-eye with GE on some charges. The PACS is a server-hungry system. We have...

Jan 2021
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Manager

If Centricity PACS could support breast tomosynthesis images, that would be wonderful.

Jan 2021
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Manager

Centricity PACS is perfectly fine. I don't know whether we have struggles in other areas or not. The...

Jan 2021
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Manager

We had one struggle with another vendor, and GE helped us out and made things so much better. We...

Jan 2021
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Manager

As far as interoperability goes, GE uses HL7 and DICOM. Those are the standard things, and GE does a...

Jan 2021
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Manager

With our current system, there are no fixes for anything because the system is so old. GE doesn't...

Jan 2021
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Manager

We have gotten a return on our investment over and over with our GE PACS because it is so old.

Jan 2021
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Manager

GE definitely delivers technology and has the product available. It isn't GE's fault that we don't...

Jan 2021
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Manager

If we report something and it needs to be escalated to the higher levels of GE, GE is very good at...

Jan 2021
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CEO/President

We still struggle quite a bit with Centricity PACS, but we are in a better place with GE. They have...

Jan 2021
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Manager

We are having quite a few issues with Centricity PACS, including issues with uptime, architecture,...

Jan 2021
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Director

I have had no issues with the system. In general, it does what it is supposed to do, and we see what...

Jan 2021
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Manager

One positive about Centricity PACS is it has Workflow Manager, which is an add-on workflow engine,...

Jan 2021
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Manager

We have monthly unscheduled downtime with Centricity PACS. When we ask GE Healthcare about the root...

Jan 2021
(0)
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Manager

We have a weird relationship with GE Healthcare. They have good, friendly people working for them...

Jan 2021
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Manager

We potentially may not buy Centricity PACS again. We will see. The vendor says that they have other...

Jan 2021
(0)
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Manager

GE doesn't do ongoing training; we have to contract for training.

Jan 2021
(0)
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Manager

The PACS generally works very well. It is a good product and has been very useful to us.

Jan 2021
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Manager

GE helped support us through COVID-19. They helped with integration, and that was a surprise. They...

Jan 2021
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Manager

GE has struggled with keeping up to date with their technology. While we don't have big issues with...

Jan 2021
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Manager

We don't really have any trouble with this product; I am not having any issues. We have very little...

Dec 2020
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Manager

GE Healthcare's training could be better. I would like to see more hands-on training. Hands-on...

Dec 2020
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Manager

GE Healthcare is actually really responsive to online cases. If I call for an emergency, the vendor...

Dec 2020
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Manager

We are getting our money's worth with this product. There are probably a lot of things we can do...

Dec 2020
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Manager

The PACS is the database portion, like the structure of the system, and then the radiologists just...

Dec 2020
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Manager

GE Healthcare charges for everything, and that is really frustrating. Everything we do is...

Dec 2020
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Manager

The system has so many things plugged into it and so many different people that are involved....

Dec 2020
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Manager

The vendor has introduced some new changes to the latest version that broke a couple of things on...

Dec 2020
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Manager

The vendor does actually take some of our suggestions and bake them in, but things get put up for a...

Dec 2020
(0)
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Manager

GE avoids charging for every little thing. There are always going to be some charges that are...

Dec 2020
(0)
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Manager

GE's phone and web support are very good. My overall satisfaction depends on the day, but I am happy...

Dec 2020
(0)
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Manager

GE is providing a lot of options, and they have enhanced a lot of their products. There is an...

Dec 2020
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Manager

I don't know whether the system is part of GE Healthcare's long-term plan. They aren't really...

Dec 2020
(0)
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VP/Other Executive

We loved GE when they provided good feedback and good support. But in the last few years, their...

Dec 2020
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VP/Other Executive

We haven't had any upgrades, and the solution is slow. It is dragging us down. We have had problems...

Dec 2020
(0)
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VP/Other Executive

GE has fallen off. It almost seems that they want to discontinue Centricity PACS. I am not sure...

Dec 2020
(0)
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Nurse

GE Healthcare has supported us through the pandemic. We just went through a big upgrade with GE...

Dec 2020
(0)
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Nurse

If there is anything specific I want to see be improved, it is the support communication. Sometimes...

Dec 2020
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Manager

I have been with GE Healthcare for a long time, so the system is very easy to use for me. I can...

Dec 2020
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Manager

The only thing I think GE Healthcare could do to improve is have more categories with the worklists...

Dec 2020
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Manager

As far as I know, Centricity PACS is part of our long-term plan. At this point, I am not exactly...

Dec 2020
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Manager

GE Healthcare has done a decent job supporting us during COVID-19. They definitely keep their...

Dec 2020
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Manager

We haven't really had anybody come in and train us or show us anything recently because we have had...

Dec 2020
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Analyst/Coordinator

Right now, we are kind of shopping for a replacement PACS for radiology things. We have settled on a...

Dec 2020
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Analyst/Coordinator

If we had to do everything all over again, we would possibly purchase Centricity PACS again. GE...

Dec 2020
(0)
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Analyst/Coordinator

The vendor is easy to get ahold of, but sometimes the way that they follow up lowers our level of...

Dec 2020
(0)
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Analyst/Coordinator

I think customers should be able to get a little bit more bang for their buck than we have been...

Dec 2020
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Analyst/Coordinator

Centricity PACS is maybe part of our long-term plans. We are planning to move forward with the next...

Dec 2020
(0)
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Analyst/Coordinator

Based on the knowledge I have today, I would not purchase Centricity PACS again. We were sold a...

Dec 2020
(0)
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Analyst/Coordinator

GE Healthcare's support is in tiers of engineering levels. Support starts at the bottom. If those...

Dec 2020
(0)
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Analyst/Coordinator

Once we get to the point where we are desperate, GE Healthcare can find the right person to solve...

Dec 2020
(0)
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Analyst/Coordinator

GE Healthcare markets well. Centricity PACS is a good, solid, stable product.

Dec 2020
(0)
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Director

Right now Centricity PACS uses all HL7 or ADT feeds. When I query, I see completed exams with...

Dec 2020
(0)
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Director

GE Healthcare has good support. I like that they have gone to a universal viewer so that we don't...

Dec 2020
(0)
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Manager

GE is pretty proactive, and that is a huge improvement from last year. They are just monitoring...

Nov 2020
(0)
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Manager

GE was really good about the way that they presented the solution and how they trained for it. It...

Nov 2020
(0)
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Manager

When GE gets going on something, they are tight, such as with upgrades. I don’t think the product...

Nov 2020
(0)
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Manager

I don’t get much new technology from the vendor. I don’t feel like they reach out a lot with new...

Nov 2020
(0)
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Manager

I can call and talk to a support representative pretty quickly. The support people know the answers....

Nov 2020
(0)
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Manager

Our previous PACS was very basic. Centricity PACS has been a huge step up. The doctors see the...

Nov 2020
(0)
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VP/Other Executive

GE Healthcare has been better, and we have really seen them step up in areas where they use to fall...

Nov 2020
(0)
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VP/Other Executive

We have one contract with GE Healthcare that includes service as well as upgrades for the PACS, and...

Nov 2020
(0)
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VP/Other Executive

GE Healthcare was really supportive and stepped up during the early stages of COVID-19. I don't...

Nov 2020
(0)
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Director

I don't know whether we would buy Centricity PACS again. We have struggled with the system. I liked...

Nov 2020
(0)
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Director

We had a poor implementation. Trying to get the system set up was a nightmare. The process was not...

Nov 2020
(0)
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Director

GE's application specialists are top notch. The application training is good, but the implementation...

Nov 2020
(0)
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Director

The availability of engineers during the setup was limited. The engineers assigned to our upgrades...

Nov 2020
(0)
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Manager

This product is a dual-database system that doesn't always talk to each other. If there is a problem...

Oct 2020
(0)
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Manager

With GE Healthcare, everyone works in silos. There is a project manager, so if that person is...

Oct 2020
(0)
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Manager

GE Healthcare's training is good. I don't have an issue with that.

Oct 2020
(0)
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Manager

We had so many issues with the upgrades. My leadership had to call in GE Healthcare's leadership...

Oct 2020
(0)
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Manager

If I were speaking to someone working with GE Healthcare, I would tell that person to find out what...

Oct 2020
(0)
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Manager

We are still having issues with realizing ROI because of the issues we are having with the vendor's...

Oct 2020
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Director

We haven’t had any COVID-19-specific requests for GE, but they have continued to be responsive to...

Oct 2020
(0)
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Director

The recent upgrade has been fine. There were a couple of issues, but overall, I would give the...

Oct 2020
(0)
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Director

The overall ease of use has improved. There was difficulty in running the applications, but the...

Oct 2020
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Director

I can’t give the vendor a high rating for ongoing support. Sometimes it is hard to get ahold of the...

Oct 2020
(0)
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Director

The reliance on Java makes using the tools extremely frustrating. The system has only gotten better...

Oct 2020
(0)
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VP/Other Executive

GE’s support is a little bit above average, but most of the technical support is done through our IT...

Oct 2020
(0)
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VP/Other Executive

GE's executive involvement is pretty good. They throw people at things, and we get their attention...

Oct 2020
(0)
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VP/Other Executive

GE absolutely nickel-and-dimes. They do a great job of that. That is part of why we want to get out...

Oct 2020
(0)
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VP/Other Executive

Centricity PACS is not part of our long-term plans. We have to change. The market is going to be...

Oct 2020
(0)
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VP/Other Executive

If we were starting fresh and knew everything we knew, we probably wouldn’t buy GE’s system again....

Oct 2020
(0)
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VP/Other Executive

For the most part, GE does keep their promises. They still drive us crazy because we have been with...

Oct 2020
(0)
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VP/Other Executive

We are getting our money’s worth out of GE because we are always pushing them.

Oct 2020
(0)
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VP/Other Executive

I know how organizations of our size take time to really start feeling things. Once we get our...

Oct 2020
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Director

We had a situation with GE where add-ons that they promised us did absolutely nothing that the sales...

Sep 2020
(0)
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Director

The doctors are very unhappy with GE. I think there is a level of frustration with leadership and...

Sep 2020
(0)
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Manager

The vendor's support through the COVID-19 crisis has been very good. We pay for the support, and it...

Sep 2020
(0)
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Manager

The vendor does not keep their promises from a technical standpoint, and most vendors don't....

Sep 2020
(0)
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Manager

The system is easy to use, but it lacks so much functionality. It doesn't have the features that a...

Sep 2020
(0)
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Manager

The vendor does not deliver new technology. The system hasn’t changed in years.

Sep 2020
(0)
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Manager

The vendor has pretty good support when we reach out to them by phone. They are a little more...

Sep 2020
(0)
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Manager

The vendor has a lot of their executive and regional team members involved in what we do. The vendor...

Sep 2020
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Manager

We are definitely not getting our money's worth from the vendor anymore because they haven't changed...

Sep 2020
(0)
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Manager

I would not recommend the system to others. I couldn't recommend the vendor at all. There are other...

Sep 2020
(0)
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Manager

Overall, I am pretty disappointed with the vendor, and that is mostly because I am not a big fan of...

Sep 2020
(0)
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Manager

I am not a big fan of GE, but they really did step up during COVID-19, so I would rate them high for...

Sep 2020
(0)
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Manager

We don't really get training from GE unless we pay for it. We just pay for the training services as...

Sep 2020
(0)
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Manager

GE makes promises about our future and our integration, but the integration never really works...

Sep 2020
(0)
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Manager

The ease of use is our biggest complaint with Centricity PACS. GE delivers new technology, but it...

Sep 2020
(0)
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Manager

GE's support isn't as responsive as it used to be. It takes a long time to get support.

Sep 2020
(0)
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Manager

GE's PACS is just so proprietary. The system makes us feel like we are doing a migration project,...

Sep 2020
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Manager

Centricity PACS works. We have had very little downtime, so I have to give the vendor credit for that....

Sep 2020
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Physician

The vendor does nickel-and-dime us, and the product is dreadful. The system is very out of date. I...

Sep 2020
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Physician

We are upgrading to a new product that is full of bugs. I absolutely want better integration with...

Sep 2020
(0)
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Physician

We wouldn't purchase Centricity PACS again. We will be going out for an RFP because Centricity PACS...

Sep 2020
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Director

The graphical user interface is very straightforward. New learners can easily understand the system....

Aug 2020
(0)
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Director

With Centricity PACS, the hanging protocols are horribly complex and not very powerful. It is...

Aug 2020
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Analyst/Coordinator

In terms of how GE supported us through COVID-19, they haven't really changed from an imaging...

Aug 2020
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Analyst/Coordinator

We are getting our money’s worth, but I am trying to put some weight in our central transition away...

Aug 2020
(0)
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Analyst/Coordinator

It is amazing when we call GE. Their response time is just phenomenal. Closing the loop on any...

Aug 2020
(0)
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Analyst/Coordinator

The GE product is a little outdated. There are a lot of PACS environments out there that can deliver...

Aug 2020
(0)
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Director

We have had a bit of an up and down relationship with GE, but it feels like we have come full circle...

Jul 2020
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Director

GE is starting to be more up front with us, and that was not GE's culture in the past. We have...

Jul 2020
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Director

We started to invest in upgrading our GE system. The piece that vendors miss is if we have a poor...

Jul 2020
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Director

GE has been around for a long time, and they have some really good people who work for them. My...

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Director

GE seems to be really good at buying up strong solutions and then having a revolving door of people...

Jul 2020
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Director

When it comes to the development of new technology, GE has good ideas. They do some work, but they...

Jul 2020
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Director

We could find a better PACS, but it would be really to find a more expensive one. That has been said...

Jul 2020
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Director

The system is very scalable. We are not always happy with the cost and support, but the system can...

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VP/Other Executive

Our relationship with GE has died down over the years. They know that we are going to leave...

Jul 2020
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VP/Other Executive

I didn't get anything from GE throughout the COVID-19 crisis. I imagine that was because they knew...

Jul 2020
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VP/Other Executive

We didn't really get any savings from having GE's system. GE charges for every little thing.

Jul 2020
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VP/Other Executive

We struggled quite a bit to get GE to support what we needed, but they ultimately did.

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CIO

The product has been in place for a long time, and we have had upgrades along the way with some...

Jul 2020
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CIO

Centricity PACS is stable. I am sure that the organization looked at a lot of different factors when...

Jul 2020
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CIO

It took us a long time to negotiate the agreement for an upgrade. GE’s quotes had so many line items...

Jul 2020
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CIO

GE charges for everything. Outside of basic support, if we need anything, we have to go through an...

Jul 2020
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CIO

GE’s support is very good and responsive. If there is a problem, GE is on it, but that never...

Jul 2020
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CIO

There is a gap between sales and engineering regarding what the product really does. GE is not...

Jul 2020
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CIO

It is such a long process to get through one upgrade that I don't feel that GE is proactive. I don’t...

Jul 2020
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CIO

We never see GE’s executives. The last time we did was years ago, and we had to really push to get...

Jul 2020
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Director

I can’t complain about the vendor's executive involvement. I don’t really want any, but the vendor...

Jul 2020
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Director

When we implement things, GE doesn't get as involved as they need to. They leave us on our own to...

Jul 2020
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Director

The solution is really old. The PACS technology is getting long in the tooth. The vendor hasn't...

Jul 2020
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Director

The architecture is very stable. We have done a couple of big migrations, and they have gone really...

Jul 2020
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Director

GE hasn’t invested very much in making the solution better. They haven't put a lot of money into R&D...

Jul 2020
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Analyst/Coordinator

We are a long time GE customer and have had our share of ups and downs with GE. We had a very...

Jun 2020
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Manager

We have had a love-hate relationship with GE for some time now. We have had GE's software in our...

Jun 2020
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Manager

We have finally decided we are leaving GE for imaging software. We have just never been able to get...

Jun 2020
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Manager

GE's solution is pretty easy to use, and everyone is very familiar with it. We have frustrations in...

Jun 2020
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Manager

Generally speaking, upgrades with GE are painful, but our last one was especially tough. It was a...

Jun 2020
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Manager

The product is fairly intuitive, and GE does a pretty good job with training. The product has been a...

Jun 2020
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Manager

GE has been flexible with things like meetings and upgrades during the COVID-19 crisis. They have...

Jun 2020
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VP/Other Executive

As issues with the system present themselves, we are very capable of dealing with them, but...

Jun 2020
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Manager

We have a better relationship with GE after many years of using the product and dealing with them. I...

Jun 2020
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Manager

Our experience with the vendor charging us for every little thing has been a mixed bag. Lately, GE...

May 2020
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Manager

We are in the process of upgrading the product, but it hasn't been upgraded since it was originally...

May 2020
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Manager

Our goals are pretty easy to meet, and the vendor is meeting those goals. But the vendor support...

May 2020
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Manager

The product is pretty stable in terms of uptime and meets our performance needs for a web-based...

May 2020
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Manager

I am concerned about some of the larger vendors. There is a lot of organizational change, and the...

May 2020
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COO

The system is a good PACS overall, but GE is a large company, and they tend to get in their own way....

May 2020
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COO

GE has tried to fix an old platform for so long that it feels like when we get something fixed, the...

May 2020
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Manager

I wouldn't say that anything has really changed for us with the vendor during the COVID-19 crisis....

May 2020
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