Centricity PACS Comments

 

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User Commentary

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Director

Service and Support

We had a situation with GE where add-ons that they promised us did absolutely nothing that the sales...

Sep 2020
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Director

Relationship

The doctors are very unhappy with GE. I think there is a level of frustration with leadership and...

Sep 2020
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Manager

Service and Support

The vendor's support through the COVID-19 crisis has been very good. We pay for the support, and it...

Sep 2020
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Manager

Technology

The vendor does not keep their promises from a technical standpoint, and most vendors don't....

Sep 2020
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Manager

Functionality and Upgrades

The system is easy to use, but it lacks so much functionality. It doesn't have the features that a...

Sep 2020
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Manager

Technology

The vendor does not deliver new technology. The system hasn’t changed in years.

Sep 2020
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Manager

Service and Support

The vendor has pretty good support when we reach out to them by phone. They are a little more...

Sep 2020
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Manager

Relationship

The vendor has a lot of their executive and regional team members involved in what we do. The vendor...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We are definitely not getting our money's worth from the vendor anymore because they haven't changed...

Sep 2020
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Manager

Lessons Learned

I would not recommend the system to others. I couldn't recommend the vendor at all. There are other...

Sep 2020
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Manager

Lessons Learned

Overall, I am pretty disappointed with the vendor, and that is mostly because I am not a big fan of...

Sep 2020
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Manager

Service and Support

I am not a big fan of GE, but they really did step up during COVID-19, so I would rate them high for...

Sep 2020
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Manager

Other Observations & Comments

We don't really get training from GE unless we pay for it. We just pay for the training services as...

Sep 2020
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Manager

Interfacing and Integration

GE makes promises about our future and our integration, but the integration never really works...

Sep 2020
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Manager

Functionality and Upgrades

The ease of use is our biggest complaint with Centricity PACS. GE delivers new technology, but it...

Sep 2020
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Manager

Service and Support

GE's support isn't as responsive as it used to be. It takes a long time to get support.

Sep 2020
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Manager

Functionality and Upgrades

GE's PACS is just so proprietary. The system makes us feel like we are doing a migration project,...

Sep 2020
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Manager

Functionality and Upgrades

Centricity PACS works. We have had very little downtime, so I have to give the vendor credit for that....

Sep 2020
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Physician

ROI / Cost (care and feeding)

The vendor does nickel-and-dime us, and the product is dreadful. The system is very out of date. I...

Sep 2020
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Physician

Functionality and Upgrades

We are upgrading to a new product that is full of bugs. I absolutely want better integration with...

Sep 2020
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Physician

Future Outlook

We wouldn't purchase Centricity PACS again. We will be going out for an RFP because Centricity PACS...

Sep 2020
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Director

Interfacing and Integration

The graphical user interface is very straightforward. New learners can easily understand the system....

Aug 2020
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Director

Technology

With Centricity PACS, the hanging protocols are horribly complex and not very powerful. It is...

Aug 2020
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Analyst/Coordinator

Service and Support

In terms of how GE supported us through COVID-19, they haven't really changed from an imaging...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are getting our money’s worth, but I am trying to put some weight in our central transition away...

Aug 2020
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Analyst/Coordinator

Service and Support

It is amazing when we call GE. Their response time is just phenomenal. Closing the loop on any...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The GE product is a little outdated. There are a lot of PACS environments out there that can deliver...

Aug 2020
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Director

Service and Support

We have had a bit of an up and down relationship with GE, but it feels like we have come full circle...

Jul 2020
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Director

Service and Support

GE is starting to be more up front with us, and that was not GE's culture in the past. We have...

Jul 2020
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Director

Functionality and Upgrades

We started to invest in upgrading our GE system. The piece that vendors miss is if we have a poor...

Jul 2020
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Director

Other Observations & Comments

GE has been around for a long time, and they have some really good people who work for them. My...

Jul 2020
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Director

Functionality and Upgrades

GE seems to be really good at buying up strong solutions and then having a revolving door of people...

Jul 2020
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Director

Functionality and Upgrades

When it comes to the development of new technology, GE has good ideas. They do some work, but they...

Jul 2020
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Director

ROI / Cost (care and feeding)

We could find a better PACS, but it would be really to find a more expensive one. That has been said...

Jul 2020
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Director

Functionality and Upgrades

The system is very scalable. We are not always happy with the cost and support, but the system can...

Jul 2020
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VP/Other Executive

Interfacing and Integration

Our relationship with GE has died down over the years. They know that we are going to leave...

Jul 2020
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VP/Other Executive

Service and Support

I didn't get anything from GE throughout the COVID-19 crisis. I imagine that was because they knew...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We didn't really get any savings from having GE's system. GE charges for every little thing.

Jul 2020
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VP/Other Executive

Service and Support

We struggled quite a bit to get GE to support what we needed, but they ultimately did.

Jul 2020
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CIO

Functionality and Upgrades

The product has been in place for a long time, and we have had upgrades along the way with some...

Jul 2020
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CIO

Other Observations & Comments

Centricity PACS is stable. I am sure that the organization looked at a lot of different factors when...

Jul 2020
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CIO

Implementation and Training

It took us a long time to negotiate the agreement for an upgrade. GE’s quotes had so many line items...

Jul 2020
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CIO

ROI / Cost (care and feeding)

GE charges for everything. Outside of basic support, if we need anything, we have to go through an...

Jul 2020
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CIO

Other Observations & Comments

GE’s support is very good and responsive. If there is a problem, GE is on it, but that never...

Jul 2020
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CIO

Functionality and Upgrades

There is a gap between sales and engineering regarding what the product really does. GE is not...

Jul 2020
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CIO

Service and Support

It is such a long process to get through one upgrade that I don't feel that GE is proactive. I don’t...

Jul 2020
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CIO

Relationship

We never see GE’s executives. The last time we did was years ago, and we had to really push to get...

Jul 2020
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Director

Other Observations & Comments

I can’t complain about the vendor's executive involvement. I don’t really want any, but the vendor...

Jul 2020
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Director

Implementation and Training

When we implement things, GE doesn't get as involved as they need to. They leave us on our own to...

Jul 2020
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Director

Functionality and Upgrades

The solution is really old. The PACS technology is getting long in the tooth. The vendor hasn't...

Jul 2020
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Director

Functionality and Upgrades

The architecture is very stable. We have done a couple of big migrations, and they have gone really...

Jul 2020
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Director

Functionality and Upgrades

GE hasn’t invested very much in making the solution better. They haven't put a lot of money into R&D...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

We are a long time GE customer and have had our share of ups and downs with GE. We had a very...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have had a love-hate relationship with GE for some time now. We have had GE's software in our...

Jun 2020
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Manager

Other Observations & Comments

We have finally decided we are leaving GE for imaging software. We have just never been able to get...

Jun 2020
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Manager

Functionality and Upgrades

GE's solution is pretty easy to use, and everyone is very familiar with it. We have frustrations in...

Jun 2020
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Manager

Functionality and Upgrades

Generally speaking, upgrades with GE are painful, but our last one was especially tough. It was a...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The product is fairly intuitive, and GE does a pretty good job with training. The product has been a...

Jun 2020
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Manager

Service and Support

GE has been flexible with things like meetings and upgrades during the COVID-19 crisis. They have...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

As issues with the system present themselves, we are very capable of dealing with them, but...

Jun 2020
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Manager

Relationship

We have a better relationship with GE after many years of using the product and dealing with them. I...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Our experience with the vendor charging us for every little thing has been a mixed bag. Lately, GE...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We are in the process of upgrading the product, but it hasn't been upgraded since it was originally...

May 2020
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Manager

Service and Support

Our goals are pretty easy to meet, and the vendor is meeting those goals. But the vendor support...

May 2020
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Manager

Functionality and Upgrades

The product is pretty stable in terms of uptime and meets our performance needs for a web-based...

May 2020
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Manager

Relationship

I am concerned about some of the larger vendors. There is a lot of organizational change, and the...

May 2020
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COO

Service and Support

The system is a good PACS overall, but GE is a large company, and they tend to get in their own way....

May 2020
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COO

Service and Support

GE has tried to fix an old platform for so long that it feels like when we get something fixed, the...

May 2020
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Manager

Other Observations & Comments

I wouldn't say that anything has really changed for us with the vendor during the COVID-19 crisis....

May 2020
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VP/Other Executive

Future Outlook

We like that Centricity PACS is relatively easy to use from a user interface perspective. When it is...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has a newer version that they want to use to replace Centricity PACS. The version we have...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The worklists need improvement. They aren't very robust. The display protocols are figured by DICOM...

Apr 2020
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VP/Other Executive

Service and Support

The vendor's service needs help. It is always challenging when we call the vendor for service.

Apr 2020
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VP/Other Executive

Functionality and Upgrades

There doesn't seem to be any dynamic reordering of the worklists based on AI capabilities. The...

Apr 2020
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Manager

Other Observations & Comments

The product is part of our long-term plans because it was forced on me. If I had the choice, I would...

Apr 2020
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Manager

Service and Support

The vendor does nickel-and-dime, and even minor upgrades knock the system down. That is awful. When...

Apr 2020
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Manager

Functionality and Upgrades

Centricity PACS does what it needs to do, but it is very basic. The vendor hasn't changed a single...

Apr 2020
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Manager

Service and Support

In general, the vendor is bad and terrible. They used to be great, but times change. I have gotten...

Apr 2020
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Director

Implementation and Training

We really have had to develop our own training. GE doesn’t have much training at all. Things are...

Apr 2020
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Director

Functionality and Upgrades

An issue we have is the link between the PACS and the EMR. We have GE’s web viewer, but it doesn’t...

Apr 2020
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Director

Functionality and Upgrades

The PACS is a solid product for what it is in terms of its live features. Our users are so used to...

Apr 2020
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Director

Service and Support

GE’s support has been a little better lately; we had some calls with GE to get things fixed. They...

Apr 2020
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