Centricity PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
GE HealthCare does avoid charging for everything. If there is a service package for a fix, there is...
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Product, Value
With GE HealthCare, we are often told that certain things will be in the next release, and then they...
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Relationship
I have used Centricity PACS for a long time, so it is the application that I am the most familiar...
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Relationship
GE HealthCare has been better, and we do see more stability, but there is still more work to do on...
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Culture, Value
We have seen a nice improvement from GE HealthCare when it comes to nickel-and-diming us. This has...
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Relationship
GE HealthCare has been working hard to make changes to their processes and the way they do business....
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Culture, Value
We have seen changes in how GE HealthCare works with us in a few areas. One change has been with the...
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Relationship
The support has been improving for our PACS, but it still isn't where it needs to be. It seems like...
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Product
The vendor actually removed some features and configurations that we had in Centricity PACS for many...
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Product
Centricity PACS is unfortunately a very basic platform, but it just works, and it never has issues....
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Loyalty, Product
Centricity PACS looks the same as it did when it came out in 2001. The vendor hasn't really done...
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Value
GE HealthCare wants to charge us for services for everything. Every time we want to add a partner,...
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Relationship, Product
Centricity PACS is integrated with Epic's EMR, but overall, GE HealthCare's systems are difficult to...
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Product
The application that we are using for Centricity PACS right now gets the job done. It is stable, and...
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Loyalty
We are working with GE HealthCare to fix some things. It has taken a long time for us to get started...
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Product
We did a major upgrade with GE HealthCare years ago that was supposed to bring us all the latest and...
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Product
The system architecture for high availability was groundbreaking when Centricity PACS first came...
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Relationship
The support is getting worse. It is all outsourced to a third party, and we used to be able to call...
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Loyalty, Product
To improve the product, the vendor would have to redesign it, but it would be nice to get away from...
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Relationship
We are very close partners with GE HealthCare, and I don't use the term partner lightly. We have...
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Operations
The problem is if we sit down with GE HealthCare’s design team, we design something, and they say it...
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Relationship
I would tell a person thinking about joining GE HealthCare that they need to manage GE HealthCare....
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Product
Centricity PACS has decent uptime. The mechanics of the RIS PACS is fine. I don't use the PACS very...
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Loyalty
Centricity PACS is a difficult interface to work with. The orders interface going back and forth is...
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Operations
We argued about multiple things during the installation. It took a long time just to become a...
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Operations
The training was pretty good. We had on-site trainers. GE HealthCare also sent an additional trainer...
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Culture
When we did our installation, we were promised an AI product that we did not receive. GE HealthCare...
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Value
One outcome that Centricity PACS' gave us was that it allowed our providers to see their patients...
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Loyalty, Relationship
My colleagues in the IT imaging area have not been super happy with the experience of the server's...
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Loyalty
We have several different PACS, and we are looking to integrate all of them into one. The version of...
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Loyalty
We might not be on the latest version of GE HealthCare's system because there was an upgrade cost,...
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Relationship
The vendor's support could be a little better. I think they need more people receiving calls.
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Product
Centricity PACS is an excellent product as far as I can see. It is among the most easily usable...
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Relationship, Product
A lot of companies offer 99.99% good infrastructure, so their systems are down three minutes a year....
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Culture, Relationship
GE HealthCare has to be more proactive. I would like preventive maintenance. That is not included in...
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Relationship
GE HealthCare takes a little time, but they do keep their promises. On a day-to-day basis, we have a...
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Relationship
GE HealthCare has anticipated my needs and has stood up to the occasion.
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Relationship
The strength of Centricity PACS is GE HealthCare’s willingness to let the customer have that...
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Operations
GE HealthCare will not necessarily offer training classes for Centricity PACS. We cannot get GE...
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Operations, Product
There were many issues that we pointed out before we switched over. Before we went live with...
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Relationship
From what the IT team tells me, GE HealthCare’s support has been atrocious in the past and has...
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Value
There are extra charges with GE HealthCare, and we say no to the extra charges. Realistically, I...
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Value
In the past few years, a lot of the products and features have been a little lackluster, and I feel...
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Loyalty, Product
With the software upgrades, it is interesting because GE HealthCare is not keeping up with the...
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Relationship
We have a problem getting to the right resource with GE HealthCare’s support. That is a problem for...
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Loyalty, Product
We could categorize Centricity PACS as a data analytics solution, but the reporting capabilities are...
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Product
When working with multiple products, we must do multiple upgrades, and we are now doing an upgrade...
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Product
The system's technical complexity is pretty bad. It takes a minute or two to bring up a study, and...
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Value
As far as charging for every little thing goes, GE HealthCare might give us some sort of a break...
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Loyalty, Relationship
GE HealthCare has gotten a bit better with proactive service after they assigned an engineer to our...
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Operations
For new project implementations, GE HealthCare needs to come with a project plan and provide...
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Relationship
We have been encountering a lot of dissatisfaction with GE HealthCare lately. When we were down, we...
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Product
Our radiologists see other capabilities in the more advanced products that they don't have that they...
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Loyalty, Product
Centricity PACS has served its purpose. I don't know that I would buy it as a modern PACS today. The...
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Loyalty, Operations, Product
Once we got the environment stabilized, Centricity PACS ran pretty much like a rock. In the way the...
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Culture, Value
I have not found GE HealthCare to be nickel-and-diming us. However, their licensing is poor, and...
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Loyalty, Relationship
Support has been pretty good. Executive involvement from GE HealthCare has been very good. They...
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Loyalty, Product
We have to have everything in compatibility mode with Centricity PACS. That can cause a few...
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Relationship, Product
The thin client versus a thick client is a huge deterrent for Centricity PACS in terms of not being...
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Loyalty
We had quite a few performance issues with the product, and those spurred us to move away....
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Relationship
Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...
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Relationship
A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...
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Relationship
We found many errors in a certain project that we were working on with the vendor. We spent a lot of...
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Relationship, Operations
GE HealthCare's main problems are that they cannot maintain their software development fast enough,...
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Loyalty, Product
We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...
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Loyalty, Product
GE HealthCare offers some things that we are going to leverage, like cloud solutions and AI apps,...
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Operations
GE HealthCare does a really good job with training. They do a combination of in-person and virtual...
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Product
Centricity PACS talks with our EMR and other solutions really well.
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Product, Value
The way in which our worklist refreshes in Centricity PACS drives me insane, so the refresh feature...
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Relationship
GE HealthCare doesn’t have the resources for their support to be staffed well, and that comes from...
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Relationship
GE HealthCare does remote monitoring for some of our critical systems, so they work on things before...
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Relationship
GE HealthCare has some really good ideas for how to improve their support, so they are doing what it...
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Operations, Product
When we implemented Centricity PACS, we rolled out a version of it that included a replication...
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Relationship
We have a somewhat dedicated team from GE HealthCare, and they are very familiar with their customer...
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Product
Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...
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Product
I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...
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Relationship
When we first started working with GE HealthCare years ago, their service was good, and we had good...
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Operations, Product
GE HealthCare's software is terrible. From an admin perspective, the system is outdated. We have to...
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Relationship, Product
The vendor lacks applications on the mammo side, which is pretty critical. The people in that area...
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Loyalty, Relationship, Product
One critical thing the vendor needs to focus on is updating their software engine on the back end....
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Relationship, Product
With GE HealthCare's product, if an attending goes into a workstation and logs in to it for the...
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Product
GE HealthCare's product doesn't live up to our expectations or even just the bare minimum...
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Loyalty, Product
The product's integration is fine. It meets our needs. We took the integration because it was a...
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Operations
When our users got training on the last app we got from GE HealthCare, some users did really well,...
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Loyalty, Value
When we were at RSNA, GE HealthCare's stuff looked really disappointing and completely unimpressive....
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Relationship
Centricity PACS is great. I have run into issues with the vendor's service though. When I open a...
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Relationship
When I open a ticket with the vendor, I get an email that says that a case has been opened. However,...
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Product
The system is easy to use, and its uptime is almost 100% unless we take it down for upgrades. The...
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Relationship
Everything seems to be going well with the vendor except for their responsiveness to tickets.
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Value
If we buy new systems or have an issue with our workstations, GE HealthCare will charge us to have...
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Relationship
Our GE HealthCare account representative is awesome. If I have issues or tickets that have been...
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Relationship
We had an upgrade with GE HealthCare’s support, and the upgrade ended up taking a lot longer to do...
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Relationship, Value
We never get contact with the vendor's executives, but GE HealthCare shines when it comes to...
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Loyalty
Centricity PACS is wearing out. It needs to go away. We get a lot of complaints on its performance....
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Relationship
We have no visibility into the platform. If anything happened to the platform, we could do nothing....
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Relationship
Some of the vendor’s support systems supposedly monitor the health of our system. That monitoring is...
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Product
The only thing Centricity PACS does okay is basic PACS functions. In that sense, the system is...
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Relationship
GE HealthCare assigned us an account manager, and that person is actually making a difference...
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Operations
With GE HealthCare's training, the thing we lack most is training for radiologists. Part of that is...
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Loyalty, Product
Centricity PACS doesn't offer pretty much any integration. There is nothing the vendor can do. They...
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Relationship, Product
GE HealthCare’s platform has been having a serious issue that the vendor has notified us about. That...
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Product
Centricity PACS is pretty much terrible. The solution is obsolete. It barely does the minimum that...
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Loyalty, Product
Centricity PACS' architecture is pretty old, and it is high time that the vendor did something about...
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Product
GE HealthCare needs to improve the integration components of their PACS and their viewer when it...
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Operations
We cannot train a radiologist without the vendor's help because the system is so complex. We can...
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Operations, Product
In terms of the back-end technology, the system is very stable. We had some issues with it, but...
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Operations, Product
When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...
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Relationship
GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...
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Product
I would like to see GE modernize their end-user experience and give the end users the features and...
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Operations, Product
When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...
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Relationship, Operations
We had our issues when we went from the standalone server to the other system. The team we were...
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Relationship
We have had really good relationships with some of our support folks at GE HealthCare who have a...
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Relationship
I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...
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Loyalty, Product
The system is stable, and it isn't that bad. If everything works the way the vendor says it will,...
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Loyalty, Relationship
The vendor's support team could be more proactive. We shouldn't have to call the vendor whenever we...
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Value
I wouldn't buy the system again because of all the issues it has had. I would go with a different...
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Relationship
What we have often found with GE HealthCare is that things don't go right, and we have to spend a...
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Loyalty, Product
We did an upgrade for the system and the vendor's universal viewer, but that upgrade failed. Now,...
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