Centricity Clinical Archive Solution Comments

 
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User Commentary

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Manager

ROI / Cost (care and feeding)

GE doesn't charge for every little thing. The ROI would probably be fully realized regarding some of...

Jan 2021
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Manager

Service and Support

I can't think of any promise that GE hasn't delivered related to imaging. We are very satisfied with...

Jan 2021
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Manager

Functionality and Upgrades

With the version that the system is currently on, it is really just functioning as an enterprise...

Jan 2021
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Manager

Functionality and Upgrades

We haven't had an upgrade recently, but the upgrades have gone very smoothly when we have had them....

Jan 2021
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Manager

Functionality and Upgrades

We haven't looked at any other VNAs out there in quite a while. I have no complaints about the...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

We are a large organization that gets many patient referrals from other sites, so we pump a lot of...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We have added other PACS solutions into our archive, including a cardiology PACS and a specialty...

Dec 2020
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Manager

Other Observations & Comments

Centricity Clinical Archive Solution is nothing fancy. It works because our PACS needs it, but we...

Dec 2020
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Manager

Service and Support

GE is working hard to drive outcomes. GE isn't that proactive, so it is hard to give them a really...

Dec 2020
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VP/Other Executive

Technology

GE is tactical. They have been learning from us and implementing new functions. One of the most...

Dec 2020
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VP/Other Executive

Service and Support

GE has been very responsive when we have reported issues in the system. They have come up with fixes...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Before we even selected Centricity Clinical Archive Solution, we had to build the overall workflow...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

There are some things, like the HL7 implementations and the tools for fixing exams, that GE could do...

Dec 2020
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CEO/President

Service and Support

GE has really tried to step in and resolve things. We still aren't there, but we are seeing...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is getting better, but for a while, it was very basic, and we felt like the product was...

Dec 2020
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Director

Service and Support

We feel like there are a lot of instances where GE tries to nickel-and-dime, but we have a really...

Dec 2020
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Director

Implementation and Training

The vendor has had turnover of project managers a few times. We did some implementations, and GE...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

We have more outages than I would like to have. I can't get into the details of why the outages are...

Dec 2020
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Director

Service and Support

From an account management perspective, GE is very proactive with what is coming down when we need...

Dec 2020
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Manager

Future Outlook

GE has mostly provided us with technical guidance. We aren't really using all of the VNA's...

Dec 2020
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Manager

Future Outlook

I don't think that the system is part of our long-term plans. We have plans to expand the VNA's...

Dec 2020
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Manager

Implementation and Training

GE's training isn't too bad. The system is intuitive and doesn't take a lot of training.

Dec 2020
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Manager

Implementation and Training

During an upgrade implementation, our project manager left, so we got another project manager. That...

Dec 2020
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Manager

ROI / Cost (care and feeding)

GE nickel-and-dimes us for every interface that we want. Paying for GE's service is like paying for...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Once everything is installed correctly, Centricity Clinical Archive Solution is fairly robust and...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

We have a lot of outside studies that we want to bring in. We own a number of facilities, and we...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

GE could have renegotiated our contract to be less expensive. We aren't getting the support that we...

Dec 2020
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Manager

Service and Support

We will often put in a ticket instead of calling GE's support people. When we put in a ticket, we...

Dec 2020
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Manager

Relationship

We tried to engage GE's executive branch. We had our executive meet with one of GE's executives, but...

Dec 2020
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Manager

Lessons Learned

I would advise others who are dealing with GE to get all promises in writing. They should also...

Dec 2020
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Director

Service and Support

The vendor worked very well with us on a project during the COVID-19 crisis. They very quickly...

Dec 2020
 Helpful

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Director

Other Observations & Comments

We have not gotten a return on investment for our enterprise imaging. If we moved to a different...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

I would buy Centricity Clinical Archive Solution again. The system hasn't given us problems. It has...

Dec 2020
 Helpful

 or  to see details.

Manager

Relationship

GE's support people are still working on an issue. There is no communication. We just don't get any...

Dec 2020
 Helpful

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Manager

Implementation and Training

There was no training from GE. We had some problems in the implementation with GE breaking their...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The product is really good. There is probably room for improvement with the ease of use, but it is...

Nov 2020
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Manager

Service and Support

The quality of GE Healthcare’s support has fallen a little. I don’t always get the response time...

Nov 2020
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Manager

Implementation and Training

GE Healthcare is a touch slow on the implementation. Customers should stay on top of the...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

GE Healthcare has been nickel-and-diming us around the point of care ultrasound functionality. I...

Nov 2020
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Manager

Relationship

When GE Healthcare sold the product, the capabilities that were described didn’t take into account...

Nov 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I am very satisfied with the product we have from GE Healthcare. The product does support...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

GE Healthcare does sometimes charge for every little thing. We made purchases for our core system...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

We get really good responses from the support people. As far as proactive service goes, we do get...

Nov 2020
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Manager

Future Outlook

The archive is very good for organizations that are using GE products, but it isn't really vendor...

Nov 2020
 Helpful

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Manager

Service and Support

The GE system has been stable, but when we have issues with it, we struggle to get support from GE....

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Since the solution was new to the hospital system, we used GE Healthcare's guidance to set...

Nov 2020
 Helpful

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Manager

Service and Support

If there is a Microsoft patch, we have go to GE Healthcare to see whether the patch is compatible...

Nov 2020
 Helpful

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Manager

Sales and Contracting

Sometimes we have to go through 30 or 40 pages' worth of GE Healthcare's contract to find out what...

Nov 2020
 Helpful

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Director

Other Observations & Comments

Overall, the solution is stable, and we don't have a lot of issues. But at the same time, GE isn't...

Sep 2020
 Helpful

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Director

Relationship

Overall, we do have a good relationship with GE, but we have to lead them and push them to get...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We have been able to store a large number of images for both radiology and cardiology, so in terms...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The system seems to be able to store a very wide range of file formats, and that is good. Centricity...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The universal viewer that sits on top of the product needs to be much better. There are many bug...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

Our engagement with the vendor has been equally tactical and strategic. There is a large adoption of...

Sep 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

From a radiology perspective, we haven't seen an ROI yet. We pay for the system out of radiology,...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

I don't read the vendor's promotional materials, but the system works as it is supposed to work.

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When we have a problem that exceeds certain things, the vendor wants us to pay some money outside of...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

It is easy to get images in and out of the system. The system marries with a zero-footprint viewer...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to see an easier way to do life cycle management. There is a configuration for life...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The space is difficult because there isn't a lot of history. The solution scales very well. It has...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system has a lot of complexities. When we put in a patient number, the solution searches both...

Jul 2020
 Helpful

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