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Centricity Clinical Archive Solution Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
Overall, the solution is stable, and we don't have a lot of issues. But at the same time, GE isn't...
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Director
Relationship
Overall, we do have a good relationship with GE, but we have to lead them and push them to get...
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Director
Functionality and Upgrades
We have been able to store a large number of images for both radiology and cardiology, so in terms...
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Physician
Functionality and Upgrades
The system seems to be able to store a very wide range of file formats, and that is good. Centricity...
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Physician
Functionality and Upgrades
The universal viewer that sits on top of the product needs to be much better. There are many bug...
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Physician
Functionality and Upgrades
Our engagement with the vendor has been equally tactical and strategic. There is a large adoption of...
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Physician
ROI / Cost (care and feeding)
From a radiology perspective, we haven't seen an ROI yet. We pay for the system out of radiology,...
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Physician
Functionality and Upgrades
I don't read the vendor's promotional materials, but the system works as it is supposed to work.
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Manager
ROI / Cost (care and feeding)
When we have a problem that exceeds certain things, the vendor wants us to pay some money outside of...
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Manager
Functionality and Upgrades
It is easy to get images in and out of the system. The system marries with a zero-footprint viewer...
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Manager
Functionality and Upgrades
I would like to see an easier way to do life cycle management. There is a configuration for life...
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Director
Functionality and Upgrades
The space is difficult because there isn't a lot of history. The solution scales very well. It has...
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Director
Functionality and Upgrades
The system has a lot of complexities. When we put in a patient number, the solution searches both...
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Analyst/Coordinator
Sales and Contracting
Anything is better than GE. There were pretty promises made when GE sold the system to us. They sell...
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Analyst/Coordinator
Lessons Learned
I would tell an organization to talk to another organization that is using the GE product before...
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Analyst/Coordinator
Relationship
We do not have a good relationship with GE. Things have been that way for years. We have heard a few...
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VP/Other Executive
Relationship
GE has been a really good partner to us, but to be fair, we are a large healthcare organization....
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VP/Other Executive
Interfacing and Integration
We have been using GE's VNA with another vendor's system, and that has been a pretty good fit. We...
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Manager
Relationship
We have had GE's system as our archive for some time, but we have had a hard time moving it across...
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Manager
Functionality and Upgrades
Before we implemented the solution, we had to wait for things to be retrieved online for the...
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Manager
Functionality and Upgrades
We retrieve such large files, and instead of having to pull them locally into our hard drive or into...
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Manager
Functionality and Upgrades
The system is really simple and easy. We get the majority of different DICOM images into the system....
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Manager
Technology
GE is always really far behind on security patches. It is bad that we are so far back on security....
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Manager
Service and Support
GE is just not very responsive and proactive with the enterprise archive specifically; different...
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Director
Service and Support
This product is fine. There are never any issues. The product is stable, and the support is fine.
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Director
Future Outlook
Replacing Centricity Clinical Archive is on my to-do list. We were with GE's PACS for a long time,...
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Manager
Future Outlook
GE’s zero-point viewer is supposed to be vendor agnostic; it hangs off the VNA. The HTML5 viewer...
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Manager
Technology
Based on my experience with GE over the last several years, I would not select them again. I don’t...
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Manager
Service and Support
GE’s support is awful. I wouldn’t wish it on anyone. It seems that we are getting worse and worse...
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Manager
Functionality and Upgrades
While we are not really happy with GE Healthcare, with their product, we are able to see all of the...
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Manager
Functionality and Upgrades
We are using Centricity Clinical Archive to archive radiology and cardiology images. At one time, we...
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Analyst/Coordinator
Functionality and Upgrades
Centricity Clinical Archive is very basic. It does not have a lot of bells and whistles, but it does...
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Manager
Functionality and Upgrades
Centricity Clinical Archive works really well for us, and we have had very few problems with it....
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Analyst/Coordinator
Other Observations & Comments
The vendor doesn’t charge us for every little thing, but sometimes they charge us for things that...
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Analyst/Coordinator
Functionality and Upgrades
The system has been great. We have been able to add additional libraries or archives to the tool,...
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Analyst/Coordinator
Relationship
The vendor used to be better in terms of executive involvement. I work with all of the vendor’s...
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Analyst/Coordinator
Relationship
I would say that the vendor keeps their promises, but sometimes the vendor takes a while to do that....
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Manager
Functionality and Upgrades
We have expanded the system outside of radiology, and we also store cardiology studies. We can...
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Manager
Service and Support
The support we get from GE Healthcare is good, and their team is really knowledgeable. GE Healthcare...
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Manager
Relationship
GE Healthcare does not keep promises. They have come out here after we have demanded that they come...
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Manager
Future Outlook
The service cost from GE Healthcare is very high, and service ends up costing more than it would be...
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Manager
Service and Support
GE Healthcare actually has good support. Once we pay for the project management, it is top notch.
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Manager
Functionality and Upgrades
GE Healthcare will provide additional functionality at a cost. We really haven't used anything new...
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Manager
Implementation and Training
We haven't had any need for training from GE Healthcare. However, whenever we have needed training...
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CEO/President
Service and Support
Centricity Clinical Archive works okay, and GE is trying to meet our integration needs. Working with...
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Manager
Functionality and Upgrades
The system works, and it is easy to configure.
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Manager
Service and Support
The last upgrade that we did with GE was pretty poor. The field engineer that they sent us was a...
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Manager
Future Outlook
We are pulling the plug on all GE software solutions at last. When we look at other enterprise...
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Manager
Interfacing and Integration
GE supports our integration and interoperability goals. We get things to work, but getting there is...
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Manager
Relationship
GE came in with their high-end people because we were complaining about some issues. An executive...
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Manager
Functionality and Upgrades
GE said there would be a lot of options with Centricity Clinical Archive, but we haven’t been able...
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Manager
ROI / Cost (care and feeding)
I could buy a new BMW every month for what we are paying GE for support. We pay them a lot of money...
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Analyst/Coordinator
Service and Support
The support from GE is never consistent. It feels like GE is always trying to cut costs and take...
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Analyst/Coordinator
Functionality and Upgrades
GE has a habit of rolling things out before they are ready. Centricity Clinical Archive was no...
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Manager
Functionality and Upgrades
Centricity Clinical Archive has had some issues with supporting some of our more complex images. We...
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Manager
Interfacing and Integration
For customers who plan on using Centricity Clinical Archive across the enterprise or as part of an...
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VP/Other Executive
Relationship
Our partnership with GE has been great. Instead of us being the customer and them being the vendor,...
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Manager
Technology
I like that Centricity Clinical Archive requires very little maintenance and support. It is...
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Manager
Functionality and Upgrades
The GE product in the environment that we have has been stable. It allows us to function and...
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Manager
Relationship
It is partly both the institution’s and the vendor’s fault that they don’t incorporate a great deal...
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Director
Functionality and Upgrades
Centricity Clinical Archive has greatly enhanced our ability to send things in a DICOM format. Our...
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Director
Other Observations & Comments
We implemented a dual enterprise archive. We have our main archive and a shadow archive, so we get...
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Director
Other Observations & Comments
One of the things we wanted out of a VNA was disaster recovery. Centricity Clinical Archive is just...
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Director
Functionality and Upgrades
In the cardiology department, we are not very happy with GE’s support. We did a migration to get...
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Director
Technology
Google, AWS, or any other cloud services have private fiber that goes to all the major cities...
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Director
ROI / Cost (care and feeding)
GE is notorious for nickel-and-diming.
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Director
Future Outlook
Centricity Clinical Archive has been an okay product. This year, we will begin replacing all our GE...
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Other Observations & Comments
Centricity Clinical Archive is currently being used as a PACS at this point. We have not made the...
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Director
Functionality and Upgrades
We realize that there are some limitations of Centricity Clinical Archive, which is not quite the...
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Manager
Other Observations & Comments
At this point, we aren't sure whether we want to purchase a VNA from GE. We are still going to look...
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Manager
Other Observations & Comments
We would like GE to help us improve our enterprise imaging strategy. We are ready to take it to the...
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Manager
Other Observations & Comments
GE just doesn’t develop a lot of new technology. Their PACS has pretty much stayed the same. Also,...
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Manager
Functionality and Upgrades
Centricity Clinical Archive has been an excellent product. We have many disparate systems that feed...
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VP/Other Executive
Relationship
GE Healthcare didn’t have a product for VNA when we started years ago, and they took our...
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VP/Other Executive
Interfacing and Integration
GE Healthcare has very different approaches and partnerships between the VNA and PACS. We had dozens...
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VP/Other Executive
Win/Loss - Why they were not selected (by non-clients)
We looked at GE's VNA, and they tried to sell us their enterprise viewer. However, we didn’t like...
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