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Centricity Clinical Archive Solution
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

ROI / Cost (care and feeding)

Unfortunately, when we have issues on the virtual side, GE Healthcare will usually say that things...

Oct 2022
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Manager

Functionality and Upgrades

When we get a person into the product, we usually get a conflict about whether we or the vendor are...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have been using GE Healthcare's product for some time and have had ups and downs. We have had...

Oct 2022
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Analyst/Coordinator

Service and Support

Support is hit and miss with GE Healthcare. That is pretty consistent across all of the imaging...

Oct 2022
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Manager

Functionality and Upgrades

The system works the way that it is intended to work, and it is very intuitive. Every time the...

Oct 2022
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Manager

Lessons Learned

People who are interested in buying GE Healthcare's system should make sure that they are clear...

Oct 2022
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Manager

Service and Support

Security patching is very difficult, so if GE Healthcare could streamline that, it would be...

Sep 2022
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Manager

Functionality and Upgrades

In general, how Centricity Clinical Archive Solution functions is fine. It works pretty well. I...

Sep 2022
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Manager

Technology

I do like the product. I see it is evolving so that one day we will have a single controller as...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We have worked with GE Healthcare closely on some unique initiatives, and I am sure they have...

Sep 2022
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Manager

Implementation and Training

It has been a little while, but the implementation and upgrades were pretty good. GE Healthcare...

Sep 2022
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Manager

ROI / Cost (care and feeding)

When GE Healthcare sold me this VNA, I felt like it would give me more than it did. It was quite...

Sep 2022
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Manager

Implementation and Training

GE Healthcare was really good about our implementation. The ease of working with their project...

Sep 2022
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Manager

Service and Support

GE Healthcare’s turnaround time could be a little better. There are times when I call them and open...

Sep 2022
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Manager

Service and Support

We use Centricity Clinical Archive Solution for our VNA for multiple departments. Some of our...

Aug 2022
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Manager

Interfacing and Integration

The solution has been stable for us, and it is a solid neutral archive. It works well with our other...

Aug 2022
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Manager

Other Observations & Comments

There is better functionality in a newer version of the product. We don't have that version because...

Jun 2022
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Manager

Relationship

GE Healthcare has traps set up so that they know whether there is something wrong with the system...

Jun 2022
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Manager

Future Outlook

We are going to switch to another product and replace Centricity Clinical Archive Solution. We were...

Jun 2022
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Analyst/Coordinator

Implementation and Training

We don't really do ongoing training with GE. We got our initial training and have been on our own...

Jun 2022
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Analyst/Coordinator

Future Outlook

For what we use the product for, it is fine. But we are not able to use it to do everything we need...

Jun 2022
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Director

Relationship

We are a fairly large account for GE, so in terms of getting things resolved, GE does a decent job...

May 2022
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Director

Relationship

GE has a decent archive, and they are okay with support, but the support is not consistent. Nothing...

May 2022
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Director

Relationship

GE seems to have a hard time getting stable software out. They always say that the next version will...

May 2022
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Director

Functionality and Upgrades

GE talks about their rigorous QA process and almost uses the process as an excuse for why upgrades...

May 2022
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VP/Other Executive

Future Outlook

We only have a few enterprise archives from GE Healthcare that are still in our health system. We...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is very simple and straightforward to use and support.

May 2022
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Analyst/Coordinator

Relationship

We work with a different team from the vendor depending on what product we are working with....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The archive still uses Microsoft Silverlight, and I hope that will change once we upgrade our...

May 2022
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Manager

Functionality and Upgrades

We don't use Centricity Clinical Archive Solution to its full extent yet, but we are gearing up to...

Apr 2022
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Manager

ROI / Cost (care and feeding)

GE's solutions are expensive enough already that the vendor does not nickel-and-dime.

Apr 2022
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Manager

Functionality and Upgrades

I would like to see faster implementations for projects. It would help if GE could get more...

Apr 2022
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Director

Functionality and Upgrades

Getting our different systems to feed into GE’s VNA has been a mess. This system has gotten much...

Apr 2022
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Manager

Future Outlook

The product is not part of our long-term plans. We have our own VNA solution, but we haven't...

Mar 2022
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Manager

Relationship

We have gone through multiple project managers from GE for a certain project because GE has a high...

Mar 2022
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Manager

Functionality and Upgrades

One of the big challenges we have had with GE's archive solution is that GE doesn't seem to have a...

Mar 2022
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Manager

Service and Support

It is very difficult to get answers from the vendor’s archive group when we have questions about...

Mar 2022
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Manager

Relationship

We finally got an executive-level person who is willing to run some queries for us and give us some...

Mar 2022
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Director

ROI / Cost (care and feeding)

GE Healthcare's software side is decent, but they are really focused on their sales side and finding...

Jan 2022
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Physician

Functionality and Upgrades

The product has performed well, especially with rapid image retrieval. However, we are waiting to...

Jan 2022
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Analyst/Coordinator

Future Outlook

It is too early to assess whether our organization has realized an ROI with our enterprise imaging...

Dec 2021
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Analyst/Coordinator

Service and Support

We have very limited resources from GE who actually know how the product works. Only a couple of...

Dec 2021
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Analyst/Coordinator

Sales and Contracting

There is a lack of knowledge about the VNA, so GE will yes customers to death during the sales...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

From our perspective, the VNA is straightforward to use.

Dec 2021
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Analyst/Coordinator

Service and Support

We have had a couple of issues that continue to repeat themselves. When we log a ticket for a...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

One of the main drivers for getting a VNA is to have different types of storage. That way, we can...

Dec 2021
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(0)
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Analyst/Coordinator

Implementation and Training

We had issues during the implementation that were tied to the knowledge level of GE's staff and...

Dec 2021
||
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