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Centricity Clinical Archive Solution Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
GE Healthcare is very helpful and is not around just to put money in their pockets. They want to...
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Analyst/Coordinator
GE Healthcare is extremely helpful with any integration we have ever done with a new RIS or with...
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Analyst/Coordinator
The ease of use is based on my familiarity with the product. The support for anything from GE...
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Analyst/Coordinator
I can’t believe the speed of pulling old things across from long-term storage, and it is phenomenal....
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Manager
Everything costs money with GE, and that is common knowledge in the industry. With everything GE...
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Manager
We are really struggling with our relationship with GE, and that has given us such a bad taste in...
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Manager
We were contracted to have on-site support during the go-live, and GE did not offer that support.
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Manager
GE needs to improve their archive-retrieval tool. We have images that the system says are archived,...
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Manager
We were acquired by another organization, and that organization used a different solution for their...
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Director
GE’s program hasn’t been upgraded for a long time. It is old, and we just keep loading it up. I...
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VP/Other Executive
We are a large organization and have really pushed the envelope in terms of volume and what feeds...
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Manager
GE doesn't charge for every little thing. The ROI would probably be fully realized regarding some of...
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Manager
I can't think of any promise that GE hasn't delivered related to imaging. We are very satisfied with...
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Manager
With the version that the system is currently on, it is really just functioning as an enterprise...
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Manager
We haven't had an upgrade recently, but the upgrades have gone very smoothly when we have had them....
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Manager
We haven't looked at any other VNAs out there in quite a while. I have no complaints about the...
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Analyst/Coordinator
We are a large organization that gets many patient referrals from other sites, so we pump a lot of...
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Analyst/Coordinator
We have added other PACS solutions into our archive, including a cardiology PACS and a specialty...
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Manager
Centricity Clinical Archive Solution is nothing fancy. It works because our PACS needs it, but we...
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Manager
GE is working hard to drive outcomes. GE isn't that proactive, so it is hard to give them a really...
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VP/Other Executive
GE is tactical. They have been learning from us and implementing new functions. One of the most...
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VP/Other Executive
GE has been very responsive when we have reported issues in the system. They have come up with fixes...
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VP/Other Executive
Before we even selected Centricity Clinical Archive Solution, we had to build the overall workflow...
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VP/Other Executive
There are some things, like the HL7 implementations and the tools for fixing exams, that GE could do...
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CEO/President
GE has really tried to step in and resolve things. We still aren't there, but we are seeing...
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Analyst/Coordinator
The product is getting better, but for a while, it was very basic, and we felt like the product was...
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Director
We feel like there are a lot of instances where GE tries to nickel-and-dime, but we have a really...
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Director
The vendor has had turnover of project managers a few times. We did some implementations, and GE...
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Director
We have more outages than I would like to have. I can't get into the details of why the outages are...
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Director
From an account management perspective, GE is very proactive with what is coming down when we need...
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Manager
GE has mostly provided us with technical guidance. We aren't really using all of the VNA's...
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Manager
I don't think that the system is part of our long-term plans. We have plans to expand the VNA's...
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Manager
GE's training isn't too bad. The system is intuitive and doesn't take a lot of training.
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Manager
During an upgrade implementation, our project manager left, so we got another project manager. That...
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Manager
GE nickel-and-dimes us for every interface that we want. Paying for GE's service is like paying for...
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Manager
Once everything is installed correctly, Centricity Clinical Archive Solution is fairly robust and...
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Manager
We have a lot of outside studies that we want to bring in. We own a number of facilities, and we...
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Manager
GE could have renegotiated our contract to be less expensive. We aren't getting the support that we...
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Manager
We will often put in a ticket instead of calling GE's support people. When we put in a ticket, we...
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Manager
We tried to engage GE's executive branch. We had our executive meet with one of GE's executives, but...
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Manager
I would advise others who are dealing with GE to get all promises in writing. They should also...
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Director
The vendor worked very well with us on a project during the COVID-19 crisis. They very quickly...
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Director
We have not gotten a return on investment for our enterprise imaging. If we moved to a different...
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Manager
I would buy Centricity Clinical Archive Solution again. The system hasn't given us problems. It has...
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Manager
GE's support people are still working on an issue. There is no communication. We just don't get any...
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Manager
There was no training from GE. We had some problems in the implementation with GE breaking their...
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Manager
The product is really good. There is probably room for improvement with the ease of use, but it is...
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Manager
The quality of GE Healthcare’s support has fallen a little. I don’t always get the response time...
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Manager
GE Healthcare is a touch slow on the implementation. Customers should stay on top of the...
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Manager
GE Healthcare has been nickel-and-diming us around the point of care ultrasound functionality. I...
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Manager
When GE Healthcare sold the product, the capabilities that were described didn’t take into account...
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Analyst/Coordinator
I am very satisfied with the product we have from GE Healthcare. The product does support...
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Analyst/Coordinator
GE Healthcare does sometimes charge for every little thing. We made purchases for our core system...
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Analyst/Coordinator
We get really good responses from the support people. As far as proactive service goes, we do get...
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Manager
The archive is very good for organizations that are using GE products, but it isn't really vendor...
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Manager
The GE system has been stable, but when we have issues with it, we struggle to get support from GE....
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Manager
Since the solution was new to the hospital system, we used GE Healthcare's guidance to set...
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Manager
If there is a Microsoft patch, we have go to GE Healthcare to see whether the patch is compatible...
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Manager
Sometimes we have to go through 30 or 40 pages' worth of GE Healthcare's contract to find out what...
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Director
Overall, the solution is stable, and we don't have a lot of issues. But at the same time, GE isn't...
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Director
Overall, we do have a good relationship with GE, but we have to lead them and push them to get...
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Director
We have been able to store a large number of images for both radiology and cardiology, so in terms...
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Physician
The system seems to be able to store a very wide range of file formats, and that is good. Centricity...
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Physician
The universal viewer that sits on top of the product needs to be much better. There are many bug...
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Physician
Our engagement with the vendor has been equally tactical and strategic. There is a large adoption of...
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Physician
From a radiology perspective, we haven't seen an ROI yet. We pay for the system out of radiology,...
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Physician
I don't read the vendor's promotional materials, but the system works as it is supposed to work.
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Manager
When we have a problem that exceeds certain things, the vendor wants us to pay some money outside of...
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Manager
It is easy to get images in and out of the system. The system marries with a zero-footprint viewer...
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Manager
I would like to see an easier way to do life cycle management. There is a configuration for life...
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