Centricity Clinical Archive Solution Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 6:31:43 PM and Model.EvProductId = 71712

Commentary Summary

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Neither
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User Commentary

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Manager

ROI / Cost (care and feeding)

GE doesn't charge for every little thing. The ROI would probably be fully realized regarding some of...

Jan 2021
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Manager

Service and Support

I can't think of any promise that GE hasn't delivered related to imaging. We are very satisfied with...

Jan 2021
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Manager

Functionality and Upgrades

With the version that the system is currently on, it is really just functioning as an enterprise...

Jan 2021
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Manager

Functionality and Upgrades

We haven't had an upgrade recently, but the upgrades have gone very smoothly when we have had them....

Jan 2021
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Manager

Functionality and Upgrades

We haven't looked at any other VNAs out there in quite a while. I have no complaints about the...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

We are a large organization that gets many patient referrals from other sites, so we pump a lot of...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We have added other PACS solutions into our archive, including a cardiology PACS and a specialty...

Dec 2020
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Manager

Other Observations & Comments

Centricity Clinical Archive Solution is nothing fancy. It works because our PACS needs it, but we...

Dec 2020
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Manager

Service and Support

GE is working hard to drive outcomes. GE isn't that proactive, so it is hard to give them a really...

Dec 2020
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VP/Other Executive

Technology

GE is tactical. They have been learning from us and implementing new functions. One of the most...

Dec 2020
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VP/Other Executive

Service and Support

GE has been very responsive when we have reported issues in the system. They have come up with fixes...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

Before we even selected Centricity Clinical Archive Solution, we had to build the overall workflow...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

There are some things, like the HL7 implementations and the tools for fixing exams, that GE could do...

Dec 2020
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CEO/President

Service and Support

GE has really tried to step in and resolve things. We still aren't there, but we are seeing...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is getting better, but for a while, it was very basic, and we felt like the product was...

Dec 2020
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Director

Service and Support

We feel like there are a lot of instances where GE tries to nickel-and-dime, but we have a really...

Dec 2020
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Director

Implementation and Training

The vendor has had turnover of project managers a few times. We did some implementations, and GE...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

We have more outages than I would like to have. I can't get into the details of why the outages are...

Dec 2020
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Director

Service and Support

From an account management perspective, GE is very proactive with what is coming down when we need...

Dec 2020
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Manager

Future Outlook

GE has mostly provided us with technical guidance. We aren't really using all of the VNA's...

Dec 2020
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Manager

Future Outlook

I don't think that the system is part of our long-term plans. We have plans to expand the VNA's...

Dec 2020
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Manager

Implementation and Training

GE's training isn't too bad. The system is intuitive and doesn't take a lot of training.

Dec 2020
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Manager

Implementation and Training

During an upgrade implementation, our project manager left, so we got another project manager. That...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

GE nickel-and-dimes us for every interface that we want. Paying for GE's service is like paying for...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

Once everything is installed correctly, Centricity Clinical Archive Solution is fairly robust and...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

We have a lot of outside studies that we want to bring in. We own a number of facilities, and we...

Dec 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

GE could have renegotiated our contract to be less expensive. We aren't getting the support that we...

Dec 2020
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Manager

Service and Support

We will often put in a ticket instead of calling GE's support people. When we put in a ticket, we...

Dec 2020
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Manager

Relationship

We tried to engage GE's executive branch. We had our executive meet with one of GE's executives, but...

Dec 2020
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Manager

Lessons Learned

I would advise others who are dealing with GE to get all promises in writing. They should also...

Dec 2020
 Helpful

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Director

Service and Support

The vendor worked very well with us on a project during the COVID-19 crisis. They very quickly...

Dec 2020
 Helpful

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Director

Other Observations & Comments

We have not gotten a return on investment for our enterprise imaging. If we moved to a different...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would buy Centricity Clinical Archive Solution again. The system hasn't given us problems. It has...

Dec 2020
 Helpful

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Manager

Relationship

GE's support people are still working on an issue. There is no communication. We just don't get any...

Dec 2020
 Helpful

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Manager

Implementation and Training

There was no training from GE. We had some problems in the implementation with GE breaking their...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The product is really good. There is probably room for improvement with the ease of use, but it is...

Nov 2020
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Manager

Service and Support

The quality of GE Healthcare’s support has fallen a little. I don’t always get the response time...

Nov 2020
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Manager

Implementation and Training

GE Healthcare is a touch slow on the implementation. Customers should stay on top of the...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

GE Healthcare has been nickel-and-diming us around the point of care ultrasound functionality. I...

Nov 2020
 Helpful

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Manager

Relationship

When GE Healthcare sold the product, the capabilities that were described didn’t take into account...

Nov 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

I am very satisfied with the product we have from GE Healthcare. The product does support...

Nov 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

GE Healthcare does sometimes charge for every little thing. We made purchases for our core system...

Nov 2020
 Helpful

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Analyst/Coordinator

Service and Support

We get really good responses from the support people. As far as proactive service goes, we do get...

Nov 2020
 Helpful

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Manager

Future Outlook

The archive is very good for organizations that are using GE products, but it isn't really vendor...

Nov 2020
 Helpful

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Manager

Service and Support

The GE system has been stable, but when we have issues with it, we struggle to get support from GE....

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Since the solution was new to the hospital system, we used GE Healthcare's guidance to set...

Nov 2020
 Helpful

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Manager

Service and Support

If there is a Microsoft patch, we have go to GE Healthcare to see whether the patch is compatible...

Nov 2020
 Helpful

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Manager

Sales and Contracting

Sometimes we have to go through 30 or 40 pages' worth of GE Healthcare's contract to find out what...

Nov 2020
 Helpful

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Director

Other Observations & Comments

Overall, the solution is stable, and we don't have a lot of issues. But at the same time, GE isn't...

Sep 2020
 Helpful

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Director

Relationship

Overall, we do have a good relationship with GE, but we have to lead them and push them to get...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We have been able to store a large number of images for both radiology and cardiology, so in terms...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The system seems to be able to store a very wide range of file formats, and that is good. Centricity...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

The universal viewer that sits on top of the product needs to be much better. There are many bug...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

Our engagement with the vendor has been equally tactical and strategic. There is a large adoption of...

Sep 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

From a radiology perspective, we haven't seen an ROI yet. We pay for the system out of radiology,...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

I don't read the vendor's promotional materials, but the system works as it is supposed to work.

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When we have a problem that exceeds certain things, the vendor wants us to pay some money outside of...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

It is easy to get images in and out of the system. The system marries with a zero-footprint viewer...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to see an easier way to do life cycle management. There is a configuration for life...

Aug 2020
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Director

Functionality and Upgrades

The space is difficult because there isn't a lot of history. The solution scales very well. It has...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system has a lot of complexities. When we put in a patient number, the solution searches both...

Jul 2020
 Helpful

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