Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Centricity Clinical Archive Solution Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

GE Healthcare is very helpful and is not around just to put money in their pockets. They want to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE Healthcare is extremely helpful with any integration we have ever done with a new RIS or with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use is based on my familiarity with the product. The support for anything from GE...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can’t believe the speed of pulling old things across from long-term storage, and it is phenomenal....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything costs money with GE, and that is common knowledge in the industry. With everything GE...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are really struggling with our relationship with GE, and that has given us such a bad taste in...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were contracted to have on-site support during the go-live, and GE did not offer that support.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE needs to improve their archive-retrieval tool. We have images that the system says are archived,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were acquired by another organization, and that organization used a different solution for their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

GE’s program hasn’t been upgraded for a long time. It is old, and we just keep loading it up. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are a large organization and have really pushed the envelope in terms of volume and what feeds...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE doesn't charge for every little thing. The ROI would probably be fully realized regarding some of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't think of any promise that GE hasn't delivered related to imaging. We are very satisfied with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the version that the system is currently on, it is really just functioning as an enterprise...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had an upgrade recently, but the upgrades have gone very smoothly when we have had them....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't looked at any other VNAs out there in quite a while. I have no complaints about the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are a large organization that gets many patient referrals from other sites, so we pump a lot of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have added other PACS solutions into our archive, including a cardiology PACS and a specialty...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity Clinical Archive Solution is nothing fancy. It works because our PACS needs it, but we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE is working hard to drive outcomes. GE isn't that proactive, so it is hard to give them a really...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE is tactical. They have been learning from us and implementing new functions. One of the most...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

GE has been very responsive when we have reported issues in the system. They have come up with fixes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Before we even selected Centricity Clinical Archive Solution, we had to build the overall workflow...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are some things, like the HL7 implementations and the tools for fixing exams, that GE could do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

GE has really tried to step in and resolve things. We still aren't there, but we are seeing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is getting better, but for a while, it was very basic, and we felt like the product was...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We feel like there are a lot of instances where GE tries to nickel-and-dime, but we have a really...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has had turnover of project managers a few times. We did some implementations, and GE...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have more outages than I would like to have. I can't get into the details of why the outages are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From an account management perspective, GE is very proactive with what is coming down when we need...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE has mostly provided us with technical guidance. We aren't really using all of the VNA's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that the system is part of our long-term plans. We have plans to expand the VNA's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's training isn't too bad. The system is intuitive and doesn't take a lot of training.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During an upgrade implementation, our project manager left, so we got another project manager. That...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE nickel-and-dimes us for every interface that we want. Paying for GE's service is like paying for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once everything is installed correctly, Centricity Clinical Archive Solution is fairly robust and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of outside studies that we want to bring in. We own a number of facilities, and we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE could have renegotiated our contract to be less expensive. We aren't getting the support that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will often put in a ticket instead of calling GE's support people. When we put in a ticket, we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We tried to engage GE's executive branch. We had our executive meet with one of GE's executives, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would advise others who are dealing with GE to get all promises in writing. They should also...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor worked very well with us on a project during the COVID-19 crisis. They very quickly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have not gotten a return on investment for our enterprise imaging. If we moved to a different...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy Centricity Clinical Archive Solution again. The system hasn't given us problems. It has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE's support people are still working on an issue. There is no communication. We just don't get any...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was no training from GE. We had some problems in the implementation with GE breaking their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is really good. There is probably room for improvement with the ease of use, but it is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of GE Healthcare’s support has fallen a little. I don’t always get the response time...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare is a touch slow on the implementation. Customers should stay on top of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

GE Healthcare has been nickel-and-diming us around the point of care ultrasound functionality. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When GE Healthcare sold the product, the capabilities that were described didn’t take into account...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am very satisfied with the product we have from GE Healthcare. The product does support...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

GE Healthcare does sometimes charge for every little thing. We made purchases for our core system...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We get really good responses from the support people. As far as proactive service goes, we do get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The archive is very good for organizations that are using GE products, but it isn't really vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The GE system has been stable, but when we have issues with it, we struggle to get support from GE....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since the solution was new to the hospital system, we used GE Healthcare's guidance to set...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If there is a Microsoft patch, we have go to GE Healthcare to see whether the patch is compatible...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes we have to go through 30 or 40 pages' worth of GE Healthcare's contract to find out what...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the solution is stable, and we don't have a lot of issues. But at the same time, GE isn't...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, we do have a good relationship with GE, but we have to lead them and push them to get...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to store a large number of images for both radiology and cardiology, so in terms...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system seems to be able to store a very wide range of file formats, and that is good. Centricity...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The universal viewer that sits on top of the product needs to be much better. There are many bug...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our engagement with the vendor has been equally tactical and strategic. There is a large adoption of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

From a radiology perspective, we haven't seen an ROI yet. We pay for the system out of radiology,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I don't read the vendor's promotional materials, but the system works as it is supposed to work.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have a problem that exceeds certain things, the vendor wants us to pay some money outside of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is easy to get images in and out of the system. The system marries with a zero-footprint viewer...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see an easier way to do life cycle management. There is a configuration for life...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF