Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
I have not been able to reach any GE HealthCare folks when needed, but in fairness, those calls...
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Operations, Product
We use Universal Viewer as our viewer to see the echo images that are obtained from our patients. We...
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Culture, Relationship, Operations
GE HealthCare can take their time to keep their promises. It has taken a while to get Universal...
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Operations
GE HealthCare was great with training for Universal Viewer. They had people come out and teach us,...
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Relationship, Product
Universal Viewer still works well, but we had some issues with VPNs and remote working. GE...
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Product
Universal Viewer is so easy to use. On the fly, anybody can go in and change their worklists really...
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Relationship, Operations
GE HealthCare has people who will come to our facility and help us with anything. They are here for...
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Product
I wish I could print our worklist. That would be awesome. There are certain worklists I wish I could...
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Loyalty
We use Centricity PACS but are pushing everyone to Universal Viewer because it works better, is...
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Operations
We are still in the process of doing an upgrade, and it has lasted a lot longer than it should have....
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Loyalty
We want Universal Viewer to actually work. It has a lot of issues. The reason why we are doing these...
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Product
GE HealthCare is a very big company in healthcare IT, and what I believe they are doing is buying...
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Loyalty, Value
Universal Viewer is not a tailor-made solution, so we have had to compromise in a lot of places. It...
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Loyalty
Overall, I think Universal Viewer is a good product. I am looking forward to seeing what is in store...
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Product, Value
With Universal Viewer, improvements are not so much with the application itself. I think one of the...
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Relationship
We have been working with a customer service person who is excellent and easy to work with. We think...
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Culture, Value
GE HealthCare has done a better job of not charging for every little thing. That was a pain point in...
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Relationship
We have had several meetings with GE HealthCare leaders both on-site and at meetings like RSNA. The...
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Loyalty, Relationship, Product
While we have seen many improvements from GE HealthCare, the product still needs more work. We don't...
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Relationship
This is the first time that I can remember being able to share positive feedback about GE...
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Loyalty, Relationship
GE HealthCare has been working with us on a few problems with our PACS and universal viewer. We...
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Operations, Product, Value
I have an idea of what other vendors have to offer, but I haven't used other products. There are...
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Product
Universal Viewer is a nice platform. It has a lot of features and options. It shoots itself in the...
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Relationship
GE HealthCare needs more staff and needs to be more responsive. The vendor changes staff so much...
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Operations
GE HealthCare’s initial training was good, and it was one-on-one, but there is no ongoing training...
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Relationship
It is a tough ask, but the vendor needs to have people who are equal parts clinically and...
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Relationship
In recent conversations, we have met with people who are empowered to solve our problems. The vendor...
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Loyalty, Product
Unfortunately, we are in a rough spot because we are having a lot of problems with Universal Viewer....
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Operations, Product
The integration process was not very good at the beginning. It ended on a better note. We have had...
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Operations, Product
The product is user friendly, and that is basically why I like it. It helps with my training and my...
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Product
Universal Viewer’s biggest strength is that it is relatively easy to use. The cross comparison...
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Relationship
GE HealthCare has been going through some changes with their organization, and a little while ago, I...
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Value
When it comes to charging for every little thing, GE HealthCare is a little better now than they...
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Relationship
We get support from GE HealthCare.
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Relationship
We get alerts when GE HealthCare finds something that isn't right in our system. The vendor is very...
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Loyalty
Our satisfaction with the reliability of Universal Viewer has increased in the last year, partly...
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Relationship, Product
GE HealthCare Universal Viewer doesn’t have collaboration tools for core sharing where we can open...
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Product
We don't have major problems with the viewer, but it is not the best. On a day-to-day basis, we are...
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