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Analyst/Coordinator

Service and Support

We are a large organization, and we are working with good GE people. With that being said, GE is...

Dec 2020
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Analyst/Coordinator

Service and Support

We have been working with GE to get the universal viewer in a better spot. We have had some ups and...

Dec 2020
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Manager

Functionality and Upgrades

Universal Viewer is really buggy, and some of the settings that GE Healthcare had us set made it...

Dec 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We didn’t plan to really have a big ROI from Universal Viewer. We just wanted to get our areas onto...

Dec 2020
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Manager

Implementation and Training

GE Healthcare doesn’t seem to think through what the workflow is and recommend solutions that are...

Dec 2020
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Manager

Relationship

We have the cell phone number for the GE Healthcare executives. We did have some concerns that they...

Dec 2020
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Manager

Service and Support

GE Healthcare doesn’t have very many people that know their product and can support us, but I think...

Dec 2020
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CEO/President

Service and Support

We have been working with GE on the system, and after a lot of effort on both sides, we have started...

Dec 2020
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Director

Relationship

GE is a long-term market player. Their implementation folks are responsive and creative with our...

Dec 2020
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Analyst/Coordinator

Service and Support

GE is trying to base things on best practices and guide us. They are always coming up with something...

Dec 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is very easy. In terms of receiving our money’s worth, I don’t hear any complaints from...

Dec 2020
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Analyst/Coordinator

Interfacing and Integration

The product has been really helpful for our new platform. We struggled a bit on the radiology side...

Dec 2020
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Director

Service and Support

The vendor is trying, but they have a lot of product development to do, and that takes time. We...

Dec 2020
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Director

Service and Support

We have been identifying issues in the product ourselves rather than the vendor letting us know...

Dec 2020
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Director

Service and Support

I would caution others to understand their own use cases up front and discuss those things with GE...

Dec 2020
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Director

Service and Support

Our account executive seeks to understand our position and then advocates for us to the point that...

Dec 2020
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Director

Implementation and Training

The vendor’s training services are good. There is one particular trainer that we really like. GE...

Dec 2020
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Director

Functionality and Upgrades

We have had challenges with the product. The vendor has been really good at helping us work through...

Dec 2020
 Helpful

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Director

Service and Support

The big ask is for the product to integrate with our EMR. The limitations are really on our EMR’s...

Dec 2020
 Helpful

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Manager

Future Outlook

The GE product isn't part of our long-term plans. It was a back-end upgrade but a user-experience...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The features we had in our older version are missing in the newer version. For example, we can't...

Dec 2020
 Helpful

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Manager

Interfacing and Integration

The GE product isn't communicating with other software. We still don't know the root cause, but...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The user interface is the same as it was in the previous version of the product, but a lot of things...

Dec 2020
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Manager

Sales and Contracting

During the implementation process, the GE project people weren't familiar with the system they were...

Dec 2020
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Director

Functionality and Upgrades

I don’t specifically like anything about Universal Viewer. We had another GE Healthcare product...

Dec 2020
 Helpful

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Director

Implementation and Training

The migration of our prior images was terrible during the go-live. GE Healthcare said they had...

Dec 2020
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Director

Functionality and Upgrades

We were promised functionality that impacts the radiologists’ workflow and smart hanging protocols....

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have been really wanting to get all the annotations displayed on Universal Viewer so that we can...

Dec 2020
 Helpful

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Analyst/Coordinator

Relationship

GE Healthcare has been a pretty good vendor to work with. Universal Viewer is very helpful for the...

Dec 2020
 Helpful

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Manager

Other Observations & Comments

GE always communicates about new features. They have a new version of their PACS that they have been...

Dec 2020
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Manager

Service and Support

GE recently helped us with something. Some confusion needed to be resolved, and GE really impressed...

Dec 2020
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Manager

Functionality and Upgrades

Our local GE representatives are pretty good at keeping us informed, but the product itself is not...

Dec 2020
 Helpful

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Director

Relationship

When we had a problem, a lot of the vendor's people were there to work on the problem, and there was...

Nov 2020
 Helpful

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Director

Relationship

We had a rough start with the product; it had a lot of bugs. We are still scarred from that. The...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We have a service contract, so we have less nickel-and-diming, and we push back when there is...

Nov 2020
 Helpful

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Director

Service and Support

When the vendor moved to an online support center model rather than an account representative model,...

Nov 2020
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Director

Functionality and Upgrades

We haven't had any significant upgrades since the install. That is it. The vendor has them; we just...

Nov 2020
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Director

Functionality and Upgrades

The challenge with the product is that we use to have the vendor's older product, and we upgraded...

Nov 2020
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Manager

Relationship

We talked about getting a VNA for many years, and we did demos for several different systems before...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

GE has played a tactical role in driving the adoption of enterprise imaging throughout our...

Nov 2020
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Manager

ROI / Cost (care and feeding)

GE has contributed to our ROI by providing us with workflows to accomplish what we need. We keep...

Nov 2020
 Helpful

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Manager

Implementation and Training

We have struggled with the transition to the GE product. Some of that has been due to the resistance...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The radiologists like using the GE product to look at advanced imaging. Our old product was better...

Nov 2020
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Manager

Service and Support

The solution has helped out a lot. I have no complaints about the product. It is a very good...

Nov 2020
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Manager

Relationship

I have no issues working with GE Healthcare. We have a very good relationship with them. I have had...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The physicians really like the software. It is easy to use and user friendly. I don’t really think...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

I like that the system can basically be on any computer as long as it is secured. We can see images...

Nov 2020
 Helpful

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Manager

Relationship

We have account managers from GE who come on-site, and we have had monthly leadership meetings with...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We would like to be able to roll GE’s enterprise archive onto the universal viewer and PACS, but...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

Universal Viewer has a link to the images from our EMR. That is really what we have been using the...

Nov 2020
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Manager

Functionality and Upgrades

I like this product. We don't really use it. The product is really there as our archive or long-term...

Nov 2020
 Helpful

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Manager

Implementation and Training

There are sometimes issues with the quality of the people that are given to us. GE Healthcare's...

Nov 2020
 Helpful

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Manager

Interfacing and Integration

We have GE's system integrated with our EMR and our PACS. The integration is kind of tricky, but...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I don't really have any issues with GE. If I were going to complain about anything, I would say that...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We are currently viewing things like mammography images through a third-party application, but we...

Oct 2020
 Helpful

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Manager

Service and Support

The support from GE has been really good for us. Anything critical gets resolved pretty quickly.

Oct 2020
 Helpful

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Manager

Technology

We were told by the vendor that we would be able to upload images from CDs into our system. On the...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

At one point, burning certain studies to a CD was taking up to 20 minutes. If we got a patient that...

Oct 2020
 Helpful

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Manager

Service and Support

The vendor has been driving tangible outcomes, and they have been finding a lot of workarounds to...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

If people know how to use the system, it isn’t that hard to use.

Oct 2020
 Helpful

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Manager

Other Observations & Comments

The vendor’s proactivity was a big issue in the beginning. They set up traps, and our dashes kept on...

Oct 2020
 Helpful

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VP/Other Executive

Implementation and Training

I am very frustrated with GE and have been for years. Nothing has changed. They promise the world,...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Upgrades for the viewer take forever; they take forever in general with GE. Several years ago when...

Oct 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

As far as ROI goes, radiology doesn’t make money. Universal Viewer has helped us, but I don’t know...

Oct 2020
 Helpful

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VP/Other Executive

Technology

We have things that are still not working in Universal Viewer. We had to get new barcode...

Oct 2020
 Helpful

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VP/Other Executive

Implementation and Training

When the system works, everything is easy. A lot of the issues may be our IT people not working well...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

GE is not proactive at all in their service. We don’t even know who their head executive is.

Oct 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The service for the CTs and MRs is phenomenally good. GE's IT area needs to be more proactive, more...

Oct 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Universal Viewer has worked nicely. The PACS and RIS pieces are great. The challenge is getting...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The system was literally a driver of enterprise viewing. It was spreading like wildfire through the...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor basically moved to quarterly cycles, so we fell behind quickly. We are struggling to...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We put the system in a few years ago, and the vendor moved to quarterly updates, but a lot of things...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

If the decision were up to me, I would absolutely not purchase the system again. I used to look at...

Oct 2020
 Helpful

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Manager

Implementation and Training

Training for Universal Viewer was better than the training for the PACS. The vendor has a good,...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The system has its issues, but the doctors are getting their work done. The system works and is...

Oct 2020
 Helpful

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Manager

Relationship

GE Healthcare really does have a lot of executive involvement. We have visibility. The vendor...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have a couple of buttons and things that are going to be great. The vendor solves some of the...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I don't know whether I would buy the product again. The data flow of our current version leaves a...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

We have a service contract with the vendor, but if something falls outside of the scope, then there...

Oct 2020
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Manager

Implementation and Training

The vendor has strong technical people doing implementations, but the project management leaves a...

Oct 2020
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Manager

Functionality and Upgrades

The speed, performance, and robustness of the software are not what was advertised. The vendor could...

Oct 2020
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Manager

Functionality and Upgrades

We aren't on the version of the system that we were promised yet. We are still going through the...

Oct 2020
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Manager

Service and Support

I have no issues with the vendor's support. The vendor has knowledgeable staff members that are...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is good at letting us know about downtime and what to expect during an upgrade, but we...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

There is only one complaint I have about the product. When we perform a CTA of the head and neck...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have had the product for a long time, and it has worked really well. We haven't had any issues...

Oct 2020
 Helpful

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Manager

Service and Support

I don't really see our satisfaction going down as the year goes on. I don't know whether GE plans to...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

From the radiologists' viewpoint, we went with the universal viewer because of a speed issue. If a...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For the most part, the system is decent. There seem to be a lot of things the system should be able...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system has so many things crammed into it that using the system is almost overwhelming for end...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is getting antiquated. GE Healthcare has Centricity Universal Viewer Zero Footprint,...

Oct 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

We have to start at the bottom and work our way up the ladder to get to the executives. If things...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

In terms of getting an ROI with the system, we have not discovered that we can provide anything that...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

I am very frustrated with GE Healthcare's support. Over time, it has gotten more difficult to...

Sep 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

GE Healthcare's universal viewer is not as user friendly as their base product is. Sometimes I feel...

Sep 2020
 Helpful

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Manager

Service and Support

We didn't contact the vendor a lot during the pandemic, but getting them to call us back about...

Sep 2020
 Helpful

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VP/Other Executive

Future Outlook

We use the universal viewer with GE Healthcare's PACS, and right now we just use the systems for...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

During the early stages of the pandemic, GE Healthcare stepped forward and asked how they could...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Our end users find the system easy to use. It is almost a self-explanatory web server. When people...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

I would like to see a more sophisticated way to search for things by time instead of just by day....

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has good product support. The system seems like a pretty good product, and I wouldn't...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

There may have been disagreement on one particular item that is still bothering me. We may have...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We would like to have better reporting packages be integrated instead of having them be a pretty big...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Getting the system was a huge success, especially because the end users thought the system wasn't...

Sep 2020
 Helpful

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Manager

Service and Support

When I needed the vendor during COVID-19, they were there, but I don't know whether it is fair to...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

I have no major complaints about the system. GE has been making steady improvements, but they should...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

GE has been working on the functionality of the universal viewer. We have seen an improvement in...

Jul 2020
 Helpful

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Physician

Service and Support

GE has been really good about asking for feedback and working to improve the product. GE is working...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

We have increased productivity with the universal viewer, and that has helped us to assess our...

Jul 2020
 Helpful

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Physician

Functionality and Upgrades

GE has integrated their advanced visualization right into the universal viewer so that everything...

Jul 2020
 Helpful

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Physician

Interfacing and Integration

The integration is good and works with other PACS solutions outside of GE's solutions. We have the...

Jul 2020
 Helpful

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Physician

Other Observations & Comments

GE has been adding technology related to mammography, specifically related to 3D tomosynthesis. We...

Jul 2020
 Helpful

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Manager

Service and Support

We get good customer service for the viewer. In general, the phone and web support are pretty good....

May 2020
 Helpful

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Manager

Relationship

I wouldn't buy this product again. I don't think any vendor keeps all promises, but GE doesn't keep...

May 2020
 Helpful

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Manager

Implementation and Training

The sad thing is that I could provide more effective training than GE does. I tell them how to fix...

May 2020
 Helpful

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Manager

Interfacing and Integration

Integration is where GE struggles. I wouldn't recommend them.

May 2020
 Helpful

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Manager

Functionality and Upgrades

The hanging protocols and the smart reading protocols are the only things GE has that work. I wish...

May 2020
 Helpful

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VP/Other Executive

Service and Support

With COVID-19, GE provided the recommendations for the risks, and I thought that was thoughtful....

Apr 2020
 Helpful

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VP/Other Executive

Relationship

I like that GE’s system is web based. However, GE doesn’t keep their promises. We have worked with...

Apr 2020
 Helpful

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