Universal Viewer
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
There are a lot of things that the system can do that we don't use because the system almost has too...
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I am working with GE Healthcare on different projects, and the vendor is very willing to learn. GE...
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I don't have any problems with GE Healthcare's universal viewer. It is a very robust system, but we...
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We want to incorporate outside exams into our system so that our providers can see the exams, but...
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A recent improvement that we have seen with the product is specifically with our cardiologists. They...
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We have a love-hate relationship with GE Healthcare. I honestly think they have really good...
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We have a love-hate relationship with GE Healthcare, and the hate part comes in sometimes when I...
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GE Healthcare’s newer product does a lot of things better than our old system. That is why we went...
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GE Healthcare's product is user friendly and very customizable. Those are probably its two strongest...
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There is a feature in the PACS for notes, and it is not as good as the vendor’s old system for...
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One of the good points of the system is that it is very customizable, but that is probably one of...
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GE's universal viewer is easy to navigate and follow. I find that I can teach new users how to use...
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We are always going to have a better return on investment if we standardize products. But with the...
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Our experience with GE has not been the most pleasant. We only use the Universal Viewer for one...
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GE charges us for everything, and we aren't getting our money’s worth. GE owes us money.
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We seem to have ups and downs with Universal Viewer. It is going okay now, but working with the...
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It is tough to have to give feedback like this regarding the GE Healthcare platform because it has...
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After a certain upgrade, everyone was thinking that our GE Healthcare system is not going to be...
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GE Healthcare products haven’t lived up to what was offered. A certain upgrade was presented to us...
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The only time GE is proactive is if an issue is major for them. Some days, I feel like they need to...
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The diagnostic tools are security assigned, and the GE tool is our diagnostic interpretive viewer....
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Over time, we have definitely realized an ROI from GE. That has allowed our professional side of the...
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GE's engineers and support people have integrity. 90% of the people I have worked with over the...
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We don't have ongoing training. We get initial training, and then we are set loose and are on our...
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With Universal Viewer, I personally like the thumbnails of our images because they help the...
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With prior studies, the process of bringing them from offline to online could be better. The system...
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One of the more difficult things that we have had to deal with has been the vendor's upgrade...
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There is no continuity with who we deal with from GE Healthcare. We will develop a good relationship...
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Every time that we come up with a solution, we are surprised that we had to wait to get a purchase...
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Most of the time, GE Healthcare will come to us when something is wrong, but it is hard for us to...
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The solution doesn't handle every specialty out there. There are certain things that the solution...
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I would not buy the universal viewer again. When the vendor released it to us, they totally oversold...
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Centricity PACS was a good product, and some of our radiologists didn't want to change. We had to...
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We wanted the vendor’s training to give us more knowledge of the system. We haven't had training for...
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We can't do some things in the system because we are on an old version. Some of the radiologists who...
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We have had a few quirky issues with the solution that we have mostly worked out, but this solution...
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GE Healthcare's executive involvement is great. They have frequent calls and meetings with us to...
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The solution is a very reliable product. It has helped our workflows because it is easy for our...
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Working with GE has allowed us to enable outside consults to access images. GE’s product has allowed...
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Our radiologists use the product to interpret radiology exams. I like the smart-reading protocol. It...
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I am looking forward to a new feature called Workflow Manager, which will allow us to display...
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The number one improvement I would like to see is for GE Healthcare to develop the product so that...
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When we do upgrades, we typically purchase training that seems to be very satisfactory. For ongoing...
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The vendor has been terribly impacted by COVID-19. They had a lot of overseas support in India....
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Our satisfaction is going to get better with the upgrades that we are working on. I am very...
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We always have the contact information of the people who we can reach out to at GE Healthcare, so we...
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The system is easy to navigate.
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The system works so well. It is very easy for everyone to use, and it helps us be more profitable....
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I like the universal viewer. We don’t need to have a separate press workstation to do certain...
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We get tangible outcomes eventually with GE Healthcare, but they take a while sometimes. We have to...
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I would like to be able to see EKGs directly in the system. The doctors have to log in to another...
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GE Healthcare doesn’t avoid nickel-and-diming. They need to get paid too. However, GE Healthcare is...
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GE has been good to work with, and the support team is helpful. We are always up, and Universal...
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One thing I would like to see is stable support costs. It seems like GE keeps getting more and more...
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We have a good account manager, and the GE team we work with is great. The team members take care of...
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GE Healthcare makes inaccurate promises that aren't substantial or vetted. I think that the vendor...
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The system is easy to use because of its hanging protocols and worklist. It integrates well with our...
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The system needs more advanced technology. It also needs to incorporate more AI.
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In the past, GE Healthcare was a really good vendor. But we keep having issues with their...
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The solution's upgrade pathway is very slow and limited. The solution is better than the vendor's...
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The product's functionality is limited, and the end-user feedback that we have received about it has...
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I don’t think the system is that user friendly. I don’t think that it is as intuitive as it could...
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I don’t think that GE is necessarily keeping up with the times. It seems like they keep up with...
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Right now, I don’t know whether the solution is part of our long-term plans. We are looking at a...
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There is no ongoing training. We have to buy the training each time. But when we have had ongoing...
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Sometimes GE touts things that might be on a version that hasn’t been implemented for us, like...
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GE Healthcare gave us a zero-footprint UV system that can be added to our EMR, and because of that,...
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The system is meeting our goals, but not to my liking. The newest version is better than what we...
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The vendor always tries to get us to buy things or do upgrades. They tell us they can do something...
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GE Healthcare's phone and web support are horrible. I am not happy with their service because they...
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The vendor is proactive. In the beginning, they weren’t, but because of all the issues, they set up...
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GE Healthcare has done a good job of working with us and getting our feedback. I know that other...
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GE Healthcare has been trying to get their new view up and ready to go so that they can transition a...
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It is tough to say whether we have received a return on our investment with Universal Viewer because...
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GE Healthcare gives us a lot of add-on charges when we make changes.
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Overall, Universal Viewer is a little more user friendly than the system that we had before it was....
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GE Healthcare's hanging protocols are easy for radiologists to build. Our tech-support people use...
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We have lost robust auditing with GE Healthcare. We have to use a different vendor just to audit our...
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We have an on-site engineer just to support GE Healthcare’s system. That is very costly, and we do...
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The back end of GE Healthcare’s system is very antiquated. So they continue to put in bug fixes and...
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GE Healthcare doesn’t play nice with a lot of study types. There are a lot of DICOM tags that don’t...
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Organizationally, GE Healthcare provided us a light viewer that was inadequate. They say that we can...
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GE Healthcare only does training with upgrades, so there isn’t really ongoing training. There is...
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GE has a remote team with multiple levels of support. The support people are trying to do the work,...
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GE's product is complicated. We would have a better ROI if GE improved the functionality and...
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In order to upgrade the universal viewer, we have to upgrade our other GE systems, and that is a...
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There is a lack of functionality in GE's upgrades. That is frustrating. The viewer has some new...
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GE has started to do quarterly releases, but there isn't much baked into the releases. And there is...
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