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Universal Viewer Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Relationship

It is a tough ask, but the vendor needs to have people who are equal parts clinically and...

Jul 2024
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Manager

Relationship

In recent conversations, we have met with people who are empowered to solve our problems. The vendor...

Jul 2024
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Manager

Loyalty, Product

Unfortunately, we are in a rough spot because we are having a lot of problems with Universal Viewer....

Jul 2024
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(0)
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Director

Operations, Product

The integration process was not very good at the beginning. It ended on a better note. We have had...

Jul 2024
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Director

Operations, Product

The product is user friendly, and that is basically why I like it. It helps with my training and my...

Jul 2024
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(0)
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Physician

Loyalty, Operations, Product

Years ago, GE HealthCare was still one big company, and the product was a disaster. The MRIs...

Jul 2024
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(0)
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Physician

Relationship

GE HealthCare's service is even worse than it used to be. Once the vendor became their own company,...

Jul 2024
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(0)
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Manager

Product

Universal Viewer’s biggest strength is that it is relatively easy to use. The cross comparison...

Jun 2024
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Manager

Relationship

GE HealthCare has been going through some changes with their organization, and a little while ago, I...

Jun 2024
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(0)
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Manager

Value

When it comes to charging for every little thing, GE HealthCare is a little better now than they...

Jun 2024
||
(0)
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Manager

Relationship

We get support from GE HealthCare.

May 2024
||
(0)
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Manager

Relationship

We get alerts when GE HealthCare finds something that isn't right in our system. The vendor is very...

May 2024
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Manager

Loyalty

Our satisfaction with the reliability of Universal Viewer has increased in the last year, partly...

May 2024
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(0)
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Manager

Relationship, Product

GE HealthCare Universal Viewer doesn’t have collaboration tools for core sharing where we can open...

Apr 2024
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(0)
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Manager

Product

We don't have major problems with the viewer, but it is not the best. On a day-to-day basis, we are...

Apr 2024
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Manager

Product

The application works wonderfully well and as it is supposed to. The product is very stable,...

Dec 2023
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Manager

Relationship

I have been a huge GE HealthCare proponent for years, but for at least five years, their development...

Dec 2023
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Manager

Culture

When we purchased the product, it didn't work the way it was supposed to. There were third-party...

Dec 2023
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Manager

Product

The viewer does require a pretty large computer, and it has a lot of specs. I don't know whether GE...

Nov 2023
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(0)
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Manager

Operations

I don't really see any major issues with the viewer. It is easy to use and navigate. Just being easy...

Nov 2023
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(0)
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Director

Operations

I am seeing improvements in our project, which is a full infrastructure upgrade. I am getting a...

Nov 2023
||
(0)
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Manager

Relationship

We had a lot of issues with one of our upgrades, and GE HealthCare has been trying to make up for...

Oct 2023
||
(0)
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Manager

Relationship, Product

The issue with GE HealthCare is that they don't really develop anything anymore. They purchase...

Oct 2023
||
(0)
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Manager

Relationship

If we have a day-to-day issue, we reach out to the online support team or the operations team. We...

Oct 2023
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Manager

Relationship, Product

Right now, we have an issue with the viewer that we have been working on for a bit. We are working...

Oct 2023
||
(0)
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Manager

Relationship

GE HealthCare needs to really test the viewer and fix the glitches. The customer should not be...

Oct 2023
||
(0)
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VP/Other Executive

Value

The vendor is famous for nickel-and-diming people to death. The product is very expensive and underdelivers....

Oct 2023
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(0)
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VP/Other Executive

Relationship

The vendor’s support team is fine, though sometimes they are slow. I have direct phone contact with...

Oct 2023
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(0)
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Manager

Operations, Product

The vendor doesn't put any effort into making the system more robust. The back ends are complicated,...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

GE HealthCare is a little out of touch with our workflows, so they are always trying to solve...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support helps us resolve problems in a timely manner. That kind of depends on what the...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor trains us. My beef with GE HealthCare is that their support is very siloed. If we call...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Our end users say that the system is fairly intuitive and easy to use. We can search for patients...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

I would like the system to integrate better with our EMR and our radiology information system. The...

Oct 2023
||
(0)
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VP/Other Executive

Operations

I don't know whether the issue is the implementation services or the product, but the implementation...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

We have decided to leave GE HealthCare's viewer piece. Most of our physicians and radiologists are...

Oct 2023
||
(0)
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Manager

Relationship, Operations

GE HealthCare’s trainers are pretty good. The issue is just with getting them here.

Aug 2023
||
(0)
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Manager

Product

We would like to see Univeral Viewer have a better 3D application than what they offer with AW. The...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

We have kept Universal Viewer because it is very simple to use. We sometimes don’t even train...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

There has been no update from GE HealthCare for the universal viewer. We have been trying to get the...

Aug 2023
||
(0)
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Manager

Product

The product's strengths are that it is web based and that it allows for image streaming from the...

Aug 2023
||
(0)
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Manager

Product

Functionality should be put in place in areas that are severely lacking in the product. The system...

Aug 2023
||
(0)
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Manager

Product, Value

The product works pretty well. It is all right at driving tangible outcomes. It gives us what we...

Aug 2023
||
(0)
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Manager

Value

We got the system pretty cheap. Even though the service is terrible, the product is cheaper than most....

Aug 2023
||
(0)
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Manager

Relationship

I don't even know our support person or salesperson. GE HealthCare doesn't know either. Their...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

The product GE HealthCare is giving us is quite more user friendly and simplified than past...

Aug 2023
||
(0)
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