Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Service and Support
I don't have issues with Universal Viewer. The vendor's call-in engineers are knowledgeable, and...
Login or Create an Account to see details.
Functionality and Upgrades
Universal Viewer has a component that we take advantage of called Cross Enterprise Display. If we...
Login or Create an Account to see details.
Future Outlook
I am hoping that we will be able to take some of the upgrades and that our satisfaction will go up...
Login or Create an Account to see details.
Functionality and Upgrades
The universal viewer was supposed to answer all our AI and automation needs. It was supposed to be...
Login or Create an Account to see details.
Lessons Learned
GE Healthcare is a good company, and they have stability, but their contracting process is poor. My...
Login or Create an Account to see details.
Functionality and Upgrades
The viewer stands on its own, but it also seamlessly works well with the PACS solutions we use and...
Login or Create an Account to see details.
Service and Support
The support from GE Healthcare is good. The vendor helps us fairly quickly, and if the issue is...
Login or Create an Account to see details.
Sales and Contracting
GE Healthcare has been really good to me, but I am always looking at the contract, and I am...
Login or Create an Account to see details.
ROI / Cost
GE Healthcare's billing is definitely appropriate.
Login or Create an Account to see details.
Functionality and Upgrades
GE's system does not do what it is supposed to, and it does not integrate well with the other...
Login or Create an Account to see details.
Functionality and Upgrades
We do not see any strengths in the universal viewer. Our radiologists have been getting...
Login or Create an Account to see details.
Service and Support
The quality of GE Healthcare’s support depends on what time we place our call. If we call during...
Login or Create an Account to see details.
Functionality and Upgrades
We would not buy the system from GE again. Currently, it takes a lot of full-time employees to...
Login or Create an Account to see details.
ROI / Cost
GE charges per study per our service agreement, and they charge us an exorbitant amount. GE also...
Login or Create an Account to see details.
Functionality and Upgrades
Universal Viewer is very user friendly and straightforward. I would recommend the product. People...
Login or Create an Account to see details.
Service and Support
The support for Universal Viewer is good, and we have no issues. There is just a one-time fee for...
Login or Create an Account to see details.
Interfacing and Integration
GE Healthcare's attitude is that what they offer is what clients get. Dealing with GE Healthcare as...
Login or Create an Account to see details.
Implementation and Training
GE Healthcare is fairly generic as a vendor. They don’t tailor anything, specifically training, to...
Login or Create an Account to see details.
Sales and Contracting
A lot of the features and functionality that we were told existed within the product either didn't...
Login or Create an Account to see details.
Functionality and Upgrades
There is not a lot of flexibility in the system for users who want to work or use the tool in a...
Login or Create an Account to see details.
Relationship
We receive no communication from GE Healthcare unless they want to sell us something or we open a ticket....
Login or Create an Account to see details.
Service and Support
GE Healthcare did fine early on, but we have found that we have lost a lot with the vendor's...
Login or Create an Account to see details.
Technology
We need security rights in order to properly use the product. That is a good idea, but when we have...
Login or Create an Account to see details.
Functionality and Upgrades
From an end-user experience perspective, our physicians just don’t like the system. They say it is...
Login or Create an Account to see details.
Implementation and Training
GE Healthcare’s training for staff and project coordinators could be a little better. Hands-on...
Login or Create an Account to see details.
Sales and Contracting
GE Healthcare doesn’t try to charge for every little thing. Things depend on what is included in an...
Login or Create an Account to see details.
Relationship
GE Healthcare has supported us greatly. There are a lot of people that we have worked with...
Login or Create an Account to see details.
Functionality and Upgrades
I would not buy Universal Viewer again because there are issues with the hanging tools, and that is...
Login or Create an Account to see details.
Service and Support
Whenever we call GE Healthcare for support, everything seems to need to be escalated to someone at...
Login or Create an Account to see details.
Implementation and Training
Training has been difficult because GE Healthcare only has so many trainers. Things have been a...
Login or Create an Account to see details.
Interfacing and Integration
There is a lack of flexibility with GE Healthcare concerning training days, and that is frustrating....
Login or Create an Account to see details.
Service and Support
If the vendor's level-one support people can't handle our issues, they are usually quick to move us...
Login or Create an Account to see details.
Relationship
If there is a security patch or a patch that needs to be done on the server for our program, GE...
Login or Create an Account to see details.
Functionality and Upgrades
Universal Viewer is good, but we are trying to upgrade to some AI modules, and we can’t because of...
Login or Create an Account to see details.
Functionality and Upgrades
We had an upgrade; we went to Universal Viewer with a radiology workflow program, and the two are...
Login or Create an Account to see details.
Functionality and Upgrades
Universal Viewer launches from Workflow Manager, so we can log in directly, and that is fantastic. I...
Login or Create an Account to see details.
Functionality and Upgrades
Universal Viewer is running fine. We like it. I can't really say anything stands out one way or the...
Login or Create an Account to see details.
Functionality and Upgrades
One of the unkept promises from GE Healthcare would be in the auditing section. The vendor promised...
Login or Create an Account to see details.
Other Observations & Comments
The vendor executive involvement has really fallen off lately. I haven't heard from anybody in a...
Login or Create an Account to see details.
Lessons Learned
We have Centricity Universal Viewer Zero Footprint that the techs work out of. We are bringing in...
Login or Create an Account to see details.
Relationship
We have a very good relationship with GE. They are working on their support. I have a group of...
Login or Create an Account to see details.
ROI / Cost
I like GE's products. We have improved our mammography reading statistics using some of GE’s...
Login or Create an Account to see details.
Service and Support
GE Healthcare’s support is great. The vendor doesn't need to make any improvements.
Login or Create an Account to see details.
ROI / Cost
GE charges for every little thing, and that is frustrating because at times, they are charging us to...
Login or Create an Account to see details.
Relationship
We are in our contract right now, so we are not leaving soon, but if we had to go back, we would not...
Login or Create an Account to see details.
Sales and Contracting
We are currently going back and forth with GE because we were told that some things would be...
Login or Create an Account to see details.
Service and Support
There has been a lot of turnover on the GE team, from upper-level management to those who have been...
Login or Create an Account to see details.
Relationship
We feel like we are always starting over with GE. They are so divided, which causes a lot of...
Login or Create an Account to see details.
Relationship
There are some good support people at GE. Unfortunately, the GE process causes so many frustrations...
Login or Create an Account to see details.
Functionality and Upgrades
We just upgraded, but there are so many issues that we still have not solved, so we don't see any...
Login or Create an Account to see details.
Relationship
We recently found out that GE knew about some of the bugs in our latest upgrade but that they were...
Login or Create an Account to see details.
Other Observations & Comments
The engineers at GE are good. The sales representatives put them in a bad position. The engineers...
Login or Create an Account to see details.
Functionality and Upgrades
We have radiologists who use the universal viewer for the first time, and after we show them a few...
Login or Create an Account to see details.
Technology
There are so many bugs and so much downtime that we can't use the system. If the system really...
Login or Create an Account to see details.
Functionality and Upgrades
There are a couple of things that the radiologists dislike about the navigator that pops up in their...
Login or Create an Account to see details.
ROI / Cost
GE Healthcare is moving more frequently to a pattern of charging us for non-service-related tasks....
Login or Create an Account to see details.
Functionality and Upgrades
The vendor promoted the universal viewer as a replacement for a previous system, but it lacks some...
Login or Create an Account to see details.
Other Observations & Comments
Until very recently, the vendor executive involvement was rather lacking. More recently, we started...
Login or Create an Account to see details.
Service and Support
Sometimes GE Healthcare takes a while to find a solution to our issues.
Login or Create an Account to see details.
Other Observations & Comments
We are at a crossroads with GE Healthcare. The next couple of months will determine what we do with...
Login or Create an Account to see details.
Functionality and Upgrades
GE Healthcare really complicated their system, and now we have all of their options. I don't know...
Login or Create an Account to see details.
Functionality and Upgrades
The solution has some nice features, but its bugs and poor upgrades give us so many headaches that...
Login or Create an Account to see details.
Relationship
The vendor doesn’t reach out to us unless there is an emergency or patch that needs to happen. The...
Login or Create an Account to see details.
Relationship
The vendor’s executives are all somewhat generic. They are proactive, and they try to get us support...
Login or Create an Account to see details.
Technology
The product is old and Internet Explorer based, and Internet Explorer is going away soon. We are in...
Login or Create an Account to see details.
Service and Support
We work with different teams at GE Healthcare for different GE Healthcare products. The process is...
Login or Create an Account to see details.
ROI / Cost
The vendor always offers new technology, but a lot of times, there is a cost involved. We don't take...
Login or Create an Account to see details.
Implementation and Training
GE Healthcare does a good job with their training portal. Once we purchase an upgrade or a project,...
Login or Create an Account to see details.
Functionality and Upgrades
The solution was promoted as the end-all, be-all that we could use to look at anything and...
Login or Create an Account to see details.
Functionality and Upgrades
Everything goes through our GE universal viewer, including all of our x-rays and PACS images. The...
Login or Create an Account to see details.
Functionality and Upgrades
There are a lot of things that the system can do that we don't use because the system almost has too...
Login or Create an Account to see details.
Service and Support
I am working with GE Healthcare on different projects, and the vendor is very willing to learn. GE...
Login or Create an Account to see details.
Functionality and Upgrades
I don't have any problems with GE Healthcare's universal viewer. It is a very robust system, but we...
Login or Create an Account to see details.
Interfacing and Integration
We want to incorporate outside exams into our system so that our providers can see the exams, but...
Login or Create an Account to see details.
Functionality and Upgrades
A recent improvement that we have seen with the product is specifically with our cardiologists. They...
Login or Create an Account to see details.
Functionality and Upgrades
We have a love-hate relationship with GE Healthcare. I honestly think they have really good...
Login or Create an Account to see details.
Service and Support
We have a love-hate relationship with GE Healthcare, and the hate part comes in sometimes when I...
Login or Create an Account to see details.
ROI / Cost
GE Healthcare’s newer product does a lot of things better than our old system. That is why we went...
Login or Create an Account to see details.
Functionality and Upgrades
GE Healthcare's product is user friendly and very customizable. Those are probably its two strongest...
Login or Create an Account to see details.
Functionality and Upgrades
There is a feature in the PACS for notes, and it is not as good as the vendor’s old system for...
Login or Create an Account to see details.
Functionality and Upgrades
One of the good points of the system is that it is very customizable, but that is probably one of...
Login or Create an Account to see details.
Featured Report
Preferences