Universal Viewer Commentary

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The radiologists and users are happy with Universal Viewer. The application is solid.

We had an update recently, and GE HealthCare really tried to offer us training, but it sort of fell...

I think we’re changing from Universal Viewer and moving away from GE HealthCare, but I can't say...

The system is very user friendly. The vendor tries to include a lot of features to compensate for...

The reason we're replacing the system is that we've decided to move to another vendor. We didn't...

I would not buy Centricity PACS or Universal Viewer again because of the difficulty of having a...

GE has really worked on updates. They have possibly listened to their customers saying we need updates....

GE HealthCare has been good, and we’ve had many years of experience with them.

The vendor’s biggest strength is having someone assigned to our site. We have a regular review of...

What I like most about the product is that technologists have more flexibility to fix their own mistakes....

High availability seems to be a challenge for the vendor to support.

The support is good from GE HealthCare, but the support people can only work with what they have....

We have been on Universal Viewer for a while. GE HealthCare has told us all the fixes are coming,...

GE HealthCare is definitely one of our key partners, and I would absolutely recommend them. My...

We are moving away from GE HealthCare. Initially, the breast department was using a Hologic...

GE HealthCare's system serves as our PACS and is used primarily for diagnostic radiology. It is...

Support for the universal viewer can be inconsistent. Issues are often routed to overseas support...

From a user interface standpoint, Universal Viewer is very good. For front-end clinical users, the...

Universal Viewer can read any file type. We can put in a JPEG or a movie file, and it will show up nicely....

I don't have to get a purchase order for everything, so GE HealthCare doesn't overcharge.

Getting the ZFP implemented was a pain, but the system is functioning well.

Currently, if we delete something in Universal Viewer, it is gone forever. I would like there to be...

Universal Viewer is simple. Everybody likes it. Everybody uses it. Universal viewers are all pretty...

The radiologists complain about Universal Viewer a lot, and for a lot of different reasons. For me,...

I don't know if GE HealthCare has a vision. They have been stagnant for a while. I would not...

GE HealthCare's support ticket ingestion is all third-party. The support team is not native to GE. I...

A long time ago, we actually had an assigned GE HealthCare engineer. If there were any issues, they...

Without a viewer, we wouldn't be able to deliver any results, so Universal Viewer does help us get...

Since we first chose GE HealthCare, I have gotten a better taste and feel for the competition. A lot...

I feel like GE HealthCare doesn't know when to escalate. We have had a ticket out to upgrade one of...

There is nobody above the salespeople who are involved with us. GE HealthCare isn't treating us like...

There are no unexpected costs with GE HealthCare. The charges are pretty straightforward.

I don't hear anything from GE HealthCare about Universal Viewer. I don't know who the executive...

We haven't been offered any type of training for Universal Viewer, but it is pretty user-friendly...

Universal Viewer itself is pretty intuitive.

GE HealthCare has a really good customer support team. They follow up. However, GE HealthCare is so...

GE HealthCare isn't proactive. GE HealthCare is one of our big, heavy hitters, but they aren't...

Universal Viewer had some problems, but once we learned to use it, things weren't too bad. It is...

We are having issues with the smart reading for hanging protocols in Universal Viewer. The solution...

Throughout the years, we have had a lot of issues with the vendor saying things would be fixed on...

The only way GE HealthCare communicates with me about cases is over the web. They do not call me,...

GE HealthCare is not out trying to sell me anything, but I do get a pretty quick turnaround if I...

GE HealthCare is still dependent on Internet Explorer. They are not web browser agnostic yet. The...

With the GE HealthCare products we have bought over the years, we often have to make additional...

It is hard to differentiate the shortcomings of the program versus the process to determine whether...

The vendor needs some kind of involvement with users down the line when it comes to configuring the...

It is easy for us to search for patients on the same interface. Right now, when we are working on...

I would consider recommending Universal Viewer if the price point were significantly different...

Typically with software, bugs are introduced, and we wait for fixes, even with Universal Viewer.

I wish our implementation of Universal Viewer had just gone smoothly and happened in a week or two,...

A lot of what GE HealthCare gives us for training is just telling us to go to this website and watch...

We were supposed to get some things from GE HealthCare years ago, but we hadn’t seen them. All of a...

Universal Viewer works; there is just nothing new coming, and we just keep upgrading the same thing....

We have two versions of Universal Viewer because GE HealthCare forces us to have both. We have one...

GE HealthCare is not driving us; they are slowing us down. It slows down our turnaround times...

The vendor won't charge for things that are under a support contract. They also won't charge for...

When we upgraded to a newer version of the system, a few issues arose that we didn't know about...