Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
In terms of support, GE HealthCare has changed quite a bit in the past few years. They have changed...
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Operations
For the implementation and training phases, GE HealthCare didn't have enough people here. Some of...
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Product, Value
GE HealthCare has historically been a company that charges for every little thing. My question is...
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Relationship, Product
The vendor has been good to work with. GE HealthCare’s support has been fine. We use Universal...
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Operations, Product
When we went live with Universal Viewer, it was a complete disaster. We were on GE HealthCare's...
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Relationship
GE HealthCare is working really hard on getting better phone support, but they aren't where they...
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Relationship
We have had a good relationship with GE HealthCare, and things have been going well. We meet...
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Culture, Relationship
GE HealthCare says that they want to partner with their customers to make things better. At one...
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Loyalty, Product
If I could choose whether to buy Universal Viewer again, I would want to see some other platforms....
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Relationship
GE HealthCare does a fairly good job in terms of support. There are some things in the system that...
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Relationship
Support is always very good. As soon as we reach out, the support people reach back out to solve the...
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Product
With some things, like compatibility within our cardiology product and another product, we have been...
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Operations, Product
Universal Viewer is very easy to use because of the setup process for our hanging protocols....
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Loyalty, Relationship
Regarding getting GE HealthCare to dig into our issues and find the root causes and solutions, they...
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Loyalty, Product
The biggest piece that is lacking with GE HealthCare's system is the integration of AI apps, but the...
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Product
GE HealthCare has done a really good job on the last couple of upgrades of the universal viewer that...
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Value
I wouldn’t buy this product again because it is extremely expensive. GE HealthCare just micromanages...
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Product
The missing functionality with the product is intuitiveness, ease of use, and hanging protocols. The...
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Relationship
I can't ever get anyone on the phone. I call our local people, and then they call GE HealthCare. I...
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Product
Universal Viewer's ease of use is pretty high. What makes it easy to use is every icon, button, and...
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Relationship
GE HealthCare's customer success executive program is really good. Also, I have reached out to GE...
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Product
Universal Viewer has a few tiny bugs. Some admin-level maintenance tasks have a bug. If the username...
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Relationship, Product
My wish list for GE HealthCare is just to get Universal Viewer to run right. That would be the best...
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Operations
For driving outcomes, I just don't think that Universal Viewer would rate very high. I don't think...
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Product
There are a lot of flaws in Universal Viewer that GE HealthCare promised they would fix that never...
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Operations
GE HealthCare likes to do on-site training, but typically they charge a lot for on-site training....
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Product
There are a lot of things in Universal Viewer that we want to do that every other vendor offers...
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Product
With Universal Viewer, we can read exams, and while it isn't the best experience, it isn't like we...
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Culture
We worked with GE HealthCare on getting more functionality for Universal Viewer, and they told us...
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Product
GE HealthCare looks good visually, but it is like putting lipstick on a pig. One thing I have...
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Relationship
If we leave GE HealthCare, our main reason would be that their support hasn't been good. They have...
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Product, Value
GE HealthCare is not really in the business of reducing pain points; they are in the business of...
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Value
GE HealthCare's products are super expensive, and the price goes up a lot each year. We aren't a...
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Loyalty
Our radiologists and techs have a fair number of gripes with Universal Viewer. There are still a lot...
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Loyalty
Universal Viewer is the only viewer that our GE HealthCare back end is validated for. I know some...
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Relationship, Product
We have to swing a big bat with GE HealthCare to get things done, unfortunately. They are very...
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Loyalty, Product
GE HealthCare has a new product called Workflow Manager that uses GE HealthCare's Universal Viewer...
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Product
What I like the most about GE HealthCare's Universal Viewer system is its ability to directly stream...
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Culture, Product
The solution was sold as the best thing since sliced bread, but we have struggled through the years...
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Loyalty, Product
My only critique of Universal Viewer is that a lot of the settings that we would like to configure...
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Loyalty, Product
GE HealthCare has a new version of the Universal Viewer that I have seen. It is called True PACS,...
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Loyalty, Product
Universal Viewer is still in Internet Explorer mode; it is not yet entirely viewer agnostic, and I...
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Operations
GE HealthCare is more than willing to teach me anything I want to learn and give me access to...
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Relationship
I have not been able to reach any GE HealthCare folks when needed, but in fairness, those calls...
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Operations, Product
We use Universal Viewer as our viewer to see the echo images that are obtained from our patients. We...
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Culture, Relationship, Operations
GE HealthCare can take their time to keep their promises. It has taken a while to get Universal...
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Operations
GE HealthCare was great with training for Universal Viewer. They had people come out and teach us,...
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Relationship, Product
Universal Viewer still works well, but we had some issues with VPNs and remote working. GE...
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Product
Universal Viewer is so easy to use. On the fly, anybody can go in and change their worklists really...
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Relationship, Operations
GE HealthCare has people who will come to our facility and help us with anything. They are here for...
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Product
I wish I could print our worklist. That would be awesome. There are certain worklists I wish I could...
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Loyalty
We use Centricity PACS but are pushing everyone to Universal Viewer because it works better, is...
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Operations
We are still in the process of doing an upgrade, and it has lasted a lot longer than it should have....
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Loyalty
We want Universal Viewer to actually work. It has a lot of issues. The reason why we are doing these...
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Product
GE HealthCare is a very big company in healthcare IT, and what I believe they are doing is buying...
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Loyalty, Value
Universal Viewer is not a tailor-made solution, so we have had to compromise in a lot of places. It...
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Loyalty
Overall, I think Universal Viewer is a good product. I am looking forward to seeing what is in store...
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Product, Value
With Universal Viewer, improvements are not so much with the application itself. I think one of the...
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Relationship
We have been working with a customer service person who is excellent and easy to work with. We think...
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Culture, Value
GE HealthCare has done a better job of not charging for every little thing. That was a pain point in...
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Relationship
We have had several meetings with GE HealthCare leaders both on-site and at meetings like RSNA. The...
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Loyalty, Relationship, Product
While we have seen many improvements from GE HealthCare, the product still needs more work. We don't...
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Relationship
This is the first time that I can remember being able to share positive feedback about GE...
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Loyalty, Relationship
GE HealthCare has been working with us on a few problems with our PACS and universal viewer. We...
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Operations, Product, Value
I have an idea of what other vendors have to offer, but I haven't used other products. There are...
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Product
Universal Viewer is a nice platform. It has a lot of features and options. It shoots itself in the...
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Relationship
GE HealthCare needs more staff and needs to be more responsive. The vendor changes staff so much...
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Operations
GE HealthCare’s initial training was good, and it was one-on-one, but there is no ongoing training...
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Relationship
It is a tough ask, but the vendor needs to have people who are equal parts clinically and...
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Relationship
In recent conversations, we have met with people who are empowered to solve our problems. The vendor...
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Loyalty, Product
Unfortunately, we are in a rough spot because we are having a lot of problems with Universal Viewer....
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Operations, Product
The integration process was not very good at the beginning. It ended on a better note. We have had...
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Operations, Product
The product is user friendly, and that is basically why I like it. It helps with my training and my...
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