Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

The application works wonderfully well and as it is supposed to. The product is very stable,...

Dec 2023
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Manager

Relationship

I have been a huge GE HealthCare proponent for years, but for at least five years, their development...

Dec 2023
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Manager

Culture

When we purchased the product, it didn't work the way it was supposed to. There were third-party...

Dec 2023
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Manager

Product

The viewer does require a pretty large computer, and it has a lot of specs. I don't know whether GE...

Nov 2023
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Manager

Operations

I don't really see any major issues with the viewer. It is easy to use and navigate. Just being easy...

Nov 2023
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Director

Operations

I am seeing improvements in our project, which is a full infrastructure upgrade. I am getting a...

Nov 2023
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Manager

Relationship

We had a lot of issues with one of our upgrades, and GE HealthCare has been trying to make up for...

Oct 2023
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Manager

Relationship, Product

The issue with GE HealthCare is that they don't really develop anything anymore. They purchase...

Oct 2023
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Manager

Relationship

If we have a day-to-day issue, we reach out to the online support team or the operations team. We...

Oct 2023
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Manager

Relationship, Product

Right now, we have an issue with the viewer that we have been working on for a bit. We are working...

Oct 2023
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Manager

Relationship

GE HealthCare needs to really test the viewer and fix the glitches. The customer should not be...

Oct 2023
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VP/Other Executive

Value

The vendor is famous for nickel-and-diming people to death. The product is very expensive and underdelivers....

Oct 2023
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VP/Other Executive

Relationship

The vendor’s support team is fine, though sometimes they are slow. I have direct phone contact with...

Oct 2023
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Manager

Operations, Product

The vendor doesn't put any effort into making the system more robust. The back ends are complicated,...

Oct 2023
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Analyst/Coordinator

Relationship, Product

GE HealthCare is a little out of touch with our workflows, so they are always trying to solve...

Oct 2023
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Analyst/Coordinator

Relationship

The vendor's support helps us resolve problems in a timely manner. That kind of depends on what the...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

The vendor trains us. My beef with GE HealthCare is that their support is very siloed. If we call...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

Our end users say that the system is fairly intuitive and easy to use. We can search for patients...

Oct 2023
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Analyst/Coordinator

Product

I would like the system to integrate better with our EMR and our radiology information system. The...

Oct 2023
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VP/Other Executive

Operations

I don't know whether the issue is the implementation services or the product, but the implementation...

Oct 2023
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VP/Other Executive

Loyalty

We have decided to leave GE HealthCare's viewer piece. Most of our physicians and radiologists are...

Oct 2023
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Manager

Relationship, Operations

GE HealthCare’s trainers are pretty good. The issue is just with getting them here.

Aug 2023
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Manager

Product

We would like to see Univeral Viewer have a better 3D application than what they offer with AW. The...

Aug 2023
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Manager

Operations, Product

We have kept Universal Viewer because it is very simple to use. We sometimes don’t even train...

Aug 2023
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Manager

Loyalty

There has been no update from GE HealthCare for the universal viewer. We have been trying to get the...

Aug 2023
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Manager

Product

The product's strengths are that it is web based and that it allows for image streaming from the...

Aug 2023
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Manager

Product

Functionality should be put in place in areas that are severely lacking in the product. The system...

Aug 2023
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Manager

Product, Value

The product works pretty well. It is all right at driving tangible outcomes. It gives us what we...

Aug 2023
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Manager

Value

We got the system pretty cheap. Even though the service is terrible, the product is cheaper than most....

Aug 2023
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Manager

Relationship

I don't even know our support person or salesperson. GE HealthCare doesn't know either. Their...

Aug 2023
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Manager

Loyalty

The product GE HealthCare is giving us is quite more user friendly and simplified than past...

Aug 2023
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Manager

Operations, Value

GE’s universal viewer for cardiology worked so well that we wanted to get a universal viewer for...

Jul 2023
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Manager

Loyalty, Relationship

Working with GE was bad with a capital B. We are recovering from all the hours worked and lack of...

Jul 2023
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Manager

Relationship, Operations

Our project manager from GE is good, but it is like the vendor is chasing ghosts. They have no one...

Jul 2023
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Manager

Operations, Product

We found a hole in workflow management that GE didn’t explain to us. They have embedded document...

Jul 2023
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Manager

Operations

There are classes available in GE HealthCare’s training portal. I have had my team attend classes,...

Jul 2023
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Manager

Operations

We have had a lot of issues with go-lives and have had multiple failed attempts. I don't think we...

Jul 2023
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Director

Relationship, Product

GE HealthCare is very far behind in terms of development, so the product's functionality is also...

Jun 2023
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Director

Relationship

Over the years, the way the vendor has developed and functioned as a business has impacted their...

Jun 2023
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Director

Value

GE HealthCare absolutely charges for everything. The vendor charges us if we walk to the left...

Jun 2023
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Director

Relationship

When we have issues, we escalate things to the executives, and we do get the executives' attention....

Jun 2023
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Director

Product

With the product, there are sometimes flukes that no one can explain; for example, the system has...

Jun 2023
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Director

Product

I think our radiologists are happy with the product. We don't typically get complaints about the...

Jun 2023
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Analyst/Coordinator

Culture

The vendor hasn't kept their promise about the upgrade timeline. We were promised certain upgrades,...

May 2023
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Analyst/Coordinator

Value

There have been some mistakes on GE HealthCare’s part. We sometimes get charged multiple times for...

May 2023
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Manager

Value

Sometimes GE HealthCare charges for every little thing. They are definitely open to conversations...

May 2023
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Manager

Product, Value

Before buying the universal viewer again, I would want to have a conversation with GE HealthCare...

May 2023
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(0)
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Manager

Loyalty

I think GE HealthCare is staying current. We will be looking at their AI piece soon.

May 2023
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(0)
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Manager

Relationship

Just like every other industry in the country since COVID-19, I am pretty sure GE HealthCare has...

May 2023
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Manager

Relationship

There are always disconnects and gaps in the expectations between a customer and a vendor, but for...

May 2023
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Manager

Operations

Our implementations are fine. We have project managers that know the system inside and out on the...

May 2023
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(0)
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Manager

Relationship, Product

One of our teams asked GE HealthCare for a certain functionality because the current functionality...

May 2023
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Director

Loyalty, Product

We have had issues with another product’s PETs and with the universal viewer doing certain things. I...

May 2023
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(0)
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Director

Loyalty

My overall satisfaction with the solution may improve as the vendor has done some things that may...

May 2023
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(0)
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CEO/President

Relationship

GE HealthCare delivers on their commitments and finds creative ways to make up for areas where they...

May 2023
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(0)
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CEO/President

Culture, Operations, Value

There were some aspects of the data conversion, images, and other aspects of our transition that...

May 2023
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(0)
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CEO/President

Product

We have been working on cloud-accessible image sharing, image enabling, and patient and...

May 2023
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(0)
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CEO/President

Culture, Product

I would have said that the zero-footprint viewer is lacking in features until a demo I saw where I...

May 2023
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(0)
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CEO/President

Value

The GE HealthCare solutions have been very cost effective for us.

May 2023
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(0)
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Physician

Product

We are having trouble with Universal Viewer because there isn't an option to do live viewing of...

May 2023
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Manager

Relationship, Operations, Product

We generally don’t have any trouble with Universal Viewer. I don’t have any time to learn more about...

May 2023
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Manager

Loyalty, Relationship, Operations, Product

We have been in the process of trying to upgrade this solution with new servers and everything, and...

May 2023
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(0)
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Manager

Relationship, Relationship

GE HealthCare is very good at communicating with us and getting onto issues when we put in our...

Apr 2023
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Manager

Relationship, Relationship

We have regular monthly status calls with our GE HealthCare manager, and they do a good job of being...

Apr 2023
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Analyst/Coordinator

Value

GE HealthCare doesn't try to charge us for every little thing. We get away with having things that...

Apr 2023
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(0)
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Analyst/Coordinator

Product

The product could have some more tools associated with it; that would make the diagnostic viewing...

Apr 2023
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(0)
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Analyst/Coordinator

Product

GE HealthCare's product is faithful; it works, and we don't have too many issues with it. We prefer...

Apr 2023
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CMIO

Relationship

I want GE HealthCare to listen to the feedback and have better more timely updates. They are mired...

Apr 2023
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CMIO

Loyalty, Product

We want to be able to more fully integrate all the products that the vendor has purchased into a...

Apr 2023
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Manager

Product

The image quality is great in the GE HealthCare universal viewer.

Mar 2023
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