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Universal Viewer
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Enterprise Imaging 2022: Which Vendors Are Delivering in a Challenging Environment?
Enterprise Imaging 2022:
Which Vendors Are Delivering in a Challenging Environment?
December 2022
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User Commentary

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Director

Service and Support

I don't have issues with Universal Viewer. The vendor's call-in engineers are knowledgeable, and...

Jan 2023
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Director

Functionality and Upgrades

Universal Viewer has a component that we take advantage of called Cross Enterprise Display. If we...

Jan 2023
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Director

Future Outlook

I am hoping that we will be able to take some of the upgrades and that our satisfaction will go up...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The universal viewer was supposed to answer all our AI and automation needs. It was supposed to be...

Jan 2023
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Physician

Lessons Learned

GE Healthcare is a good company, and they have stability, but their contracting process is poor. My...

Dec 2022
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Physician

Functionality and Upgrades

The viewer stands on its own, but it also seamlessly works well with the PACS solutions we use and...

Dec 2022
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Physician

Service and Support

The support from GE Healthcare is good. The vendor helps us fairly quickly, and if the issue is...

Dec 2022
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Physician

Sales and Contracting

GE Healthcare has been really good to me, but I am always looking at the contract, and I am...

Dec 2022
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Manager

ROI / Cost

GE Healthcare's billing is definitely appropriate.

Nov 2022
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Manager

Functionality and Upgrades

GE's system does not do what it is supposed to, and it does not integrate well with the other...

Oct 2022
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Manager

Functionality and Upgrades

We do not see any strengths in the universal viewer. Our radiologists have been getting...

Oct 2022
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Manager

Service and Support

The quality of GE Healthcare’s support depends on what time we place our call. If we call during...

Oct 2022
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Manager

Functionality and Upgrades

We would not buy the system from GE again. Currently, it takes a lot of full-time employees to...

Oct 2022
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Manager

ROI / Cost

GE charges per study per our service agreement, and they charge us an exorbitant amount. GE also...

Oct 2022
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Director

Functionality and Upgrades

Universal Viewer is very user friendly and straightforward. I would recommend the product. People...

Oct 2022
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Director

Service and Support

The support for Universal Viewer is good, and we have no issues. There is just a one-time fee for...

Oct 2022
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Manager

Interfacing and Integration

GE Healthcare's attitude is that what they offer is what clients get. Dealing with GE Healthcare as...

Oct 2022
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Manager

Implementation and Training

GE Healthcare is fairly generic as a vendor. They don’t tailor anything, specifically training, to...

Oct 2022
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Manager

Sales and Contracting

A lot of the features and functionality that we were told existed within the product either didn't...

Oct 2022
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Manager

Functionality and Upgrades

There is not a lot of flexibility in the system for users who want to work or use the tool in a...

Oct 2022
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Manager

Relationship

We receive no communication from GE Healthcare unless they want to sell us something or we open a ticket....

Oct 2022
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Manager

Service and Support

GE Healthcare did fine early on, but we have found that we have lost a lot with the vendor's...

Oct 2022
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Manager

Technology

We need security rights in order to properly use the product. That is a good idea, but when we have...

Oct 2022
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Manager

Functionality and Upgrades

From an end-user experience perspective, our physicians just don’t like the system. They say it is...

Oct 2022
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Manager

Implementation and Training

GE Healthcare’s training for staff and project coordinators could be a little better. Hands-on...

Oct 2022
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Manager

Sales and Contracting

GE Healthcare doesn’t try to charge for every little thing. Things depend on what is included in an...

Oct 2022
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Manager

Relationship

GE Healthcare has supported us greatly. There are a lot of people that we have worked with...

Oct 2022
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Manager

Functionality and Upgrades

I would not buy Universal Viewer again because there are issues with the hanging tools, and that is...

Oct 2022
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Manager

Service and Support

Whenever we call GE Healthcare for support, everything seems to need to be escalated to someone at...

Oct 2022
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Manager

Implementation and Training

Training has been difficult because GE Healthcare only has so many trainers. Things have been a...

Oct 2022
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Manager

Interfacing and Integration

There is a lack of flexibility with GE Healthcare concerning training days, and that is frustrating....

Oct 2022
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Manager

Service and Support

If the vendor's level-one support people can't handle our issues, they are usually quick to move us...

Sep 2022
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Manager

Relationship

If there is a security patch or a patch that needs to be done on the server for our program, GE...

Sep 2022
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Manager

Functionality and Upgrades

Universal Viewer is good, but we are trying to upgrade to some AI modules, and we can’t because of...

Sep 2022
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Manager

Functionality and Upgrades

We had an upgrade; we went to Universal Viewer with a radiology workflow program, and the two are...

Sep 2022
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Manager

Functionality and Upgrades

Universal Viewer launches from Workflow Manager, so we can log in directly, and that is fantastic. I...

Sep 2022
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Manager

Functionality and Upgrades

Universal Viewer is running fine. We like it. I can't really say anything stands out one way or the...

Sep 2022
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Manager

Functionality and Upgrades

One of the unkept promises from GE Healthcare would be in the auditing section. The vendor promised...

Sep 2022
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Manager

Other Observations & Comments

The vendor executive involvement has really fallen off lately. I haven't heard from anybody in a...

Sep 2022
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Director

Lessons Learned

We have Centricity Universal Viewer Zero Footprint that the techs work out of. We are bringing in...

Sep 2022
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Manager

Relationship

We have a very good relationship with GE. They are working on their support. I have a group of...

Sep 2022
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Manager

ROI / Cost

I like GE's products. We have improved our mammography reading statistics using some of GE’s...

Sep 2022
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Analyst/Coordinator

Service and Support

GE Healthcare’s support is great. The vendor doesn't need to make any improvements.

Sep 2022
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Manager

ROI / Cost

GE charges for every little thing, and that is frustrating because at times, they are charging us to...

Aug 2022
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Manager

Relationship

We are in our contract right now, so we are not leaving soon, but if we had to go back, we would not...

Aug 2022
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Manager

Sales and Contracting

We are currently going back and forth with GE because we were told that some things would be...

Aug 2022
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Manager

Service and Support

There has been a lot of turnover on the GE team, from upper-level management to those who have been...

Aug 2022
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Manager

Relationship

We feel like we are always starting over with GE. They are so divided, which causes a lot of...

Aug 2022
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Manager

Relationship

There are some good support people at GE. Unfortunately, the GE process causes so many frustrations...

Aug 2022
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Manager

Functionality and Upgrades

We just upgraded, but there are so many issues that we still have not solved, so we don't see any...

Aug 2022
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Manager

Relationship

We recently found out that GE knew about some of the bugs in our latest upgrade but that they were...

Aug 2022
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Manager

Other Observations & Comments

The engineers at GE are good. The sales representatives put them in a bad position. The engineers...

Aug 2022
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Manager

Functionality and Upgrades

We have radiologists who use the universal viewer for the first time, and after we show them a few...

Aug 2022
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Manager

Technology

There are so many bugs and so much downtime that we can't use the system. If the system really...

Aug 2022
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Manager

Functionality and Upgrades

There are a couple of things that the radiologists dislike about the navigator that pops up in their...

Aug 2022
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Director

ROI / Cost

GE Healthcare is moving more frequently to a pattern of charging us for non-service-related tasks....

Jul 2022
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Director

Functionality and Upgrades

The vendor promoted the universal viewer as a replacement for a previous system, but it lacks some...

Jul 2022
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Director

Other Observations & Comments

Until very recently, the vendor executive involvement was rather lacking. More recently, we started...

Jul 2022
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Analyst/Coordinator

Service and Support

Sometimes GE Healthcare takes a while to find a solution to our issues.

Jun 2022
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CMIO

Other Observations & Comments

We are at a crossroads with GE Healthcare. The next couple of months will determine what we do with...

Jun 2022
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CMIO

Functionality and Upgrades

GE Healthcare really complicated their system, and now we have all of their options. I don't know...

Jun 2022
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CMIO

Functionality and Upgrades

The solution has some nice features, but its bugs and poor upgrades give us so many headaches that...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor doesn’t reach out to us unless there is an emergency or patch that needs to happen. The...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor’s executives are all somewhat generic. They are proactive, and they try to get us support...

Jun 2022
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Analyst/Coordinator

Technology

The product is old and Internet Explorer based, and Internet Explorer is going away soon. We are in...

Jun 2022
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(0)
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Analyst/Coordinator

Service and Support

We work with different teams at GE Healthcare for different GE Healthcare products. The process is...

Jun 2022
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Analyst/Coordinator

ROI / Cost

The vendor always offers new technology, but a lot of times, there is a cost involved. We don't take...

Jun 2022
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Manager

Implementation and Training

GE Healthcare does a good job with their training portal. Once we purchase an upgrade or a project,...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The solution was promoted as the end-all, be-all that we could use to look at anything and...

Jun 2022
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CEO/President

Functionality and Upgrades

Everything goes through our GE universal viewer, including all of our x-rays and PACS images. The...

May 2022
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Manager

Functionality and Upgrades

There are a lot of things that the system can do that we don't use because the system almost has too...

May 2022
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Manager

Service and Support

I am working with GE Healthcare on different projects, and the vendor is very willing to learn. GE...

May 2022
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(0)
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Manager

Functionality and Upgrades

I don't have any problems with GE Healthcare's universal viewer. It is a very robust system, but we...

May 2022
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(0)
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Manager

Interfacing and Integration

We want to incorporate outside exams into our system so that our providers can see the exams, but...

May 2022
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(0)
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Manager

Functionality and Upgrades

A recent improvement that we have seen with the product is specifically with our cardiologists. They...

Apr 2022
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Manager

Functionality and Upgrades

We have a love-hate relationship with GE Healthcare. I honestly think they have really good...

Apr 2022
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(0)
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Manager

Service and Support

We have a love-hate relationship with GE Healthcare, and the hate part comes in sometimes when I...

Apr 2022
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Manager

ROI / Cost

GE Healthcare’s newer product does a lot of things better than our old system. That is why we went...

Apr 2022
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Manager

Functionality and Upgrades

GE Healthcare's product is user friendly and very customizable. Those are probably its two strongest...

Apr 2022
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Manager

Functionality and Upgrades

There is a feature in the PACS for notes, and it is not as good as the vendor’s old system for...

Apr 2022
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Manager

Functionality and Upgrades

One of the good points of the system is that it is very customizable, but that is probably one of...

Apr 2022
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