Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The radiologists complain about Universal Viewer a lot, and for a lot of different reasons. For me,...
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Relationship, Product
I don't know if GE HealthCare has a vision. They have been stagnant for a while. I would not...
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Relationship
GE HealthCare's support ticket ingestion is all third-party. The support team is not native to GE. I...
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Relationship
A long time ago, we actually had an assigned GE HealthCare engineer. If there were any issues, they...
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Value
Without a viewer, we wouldn't be able to deliver any results, so Universal Viewer does help us get...
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Loyalty
Since we first chose GE HealthCare, I have gotten a better taste and feel for the competition. A lot...
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Relationship
I feel like GE HealthCare doesn't know when to escalate. We have had a ticket out to upgrade one of...
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Culture, Relationship
There is nobody above the salespeople who are involved with us. GE HealthCare isn't treating us like...
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Value
There are no unexpected costs with GE HealthCare. The charges are pretty straightforward.
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Relationship
I don't hear anything from GE HealthCare about Universal Viewer. I don't know who the executive...
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Operations
We haven't been offered any type of training for Universal Viewer, but it is pretty user-friendly...
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Product
Universal Viewer itself is pretty intuitive.
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Relationship
GE HealthCare has a really good customer support team. They follow up. However, GE HealthCare is so...
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Relationship
GE HealthCare isn't proactive. GE HealthCare is one of our big, heavy hitters, but they aren't...
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Product
Universal Viewer had some problems, but once we learned to use it, things weren't too bad. It is...
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Product
We are having issues with the smart reading for hanging protocols in Universal Viewer. The solution...
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Relationship, Product
Throughout the years, we have had a lot of issues with the vendor saying things would be fixed on...
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Relationship
The only way GE HealthCare communicates with me about cases is over the web. They do not call me,...
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Culture
GE HealthCare is not out trying to sell me anything, but I do get a pretty quick turnaround if I...
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Product
GE HealthCare is still dependent on Internet Explorer. They are not web browser agnostic yet. The...
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Loyalty, Value
With the GE HealthCare products we have bought over the years, we often have to make additional...
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Operations
It is hard to differentiate the shortcomings of the program versus the process to determine whether...
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Relationship, Operations, Product
The vendor needs some kind of involvement with users down the line when it comes to configuring the...
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Operations, Product
It is easy for us to search for patients on the same interface. Right now, when we are working on...
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Loyalty, Value
I would consider recommending Universal Viewer if the price point were significantly different...
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Product
Typically with software, bugs are introduced, and we wait for fixes, even with Universal Viewer.
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Operations
I wish our implementation of Universal Viewer had just gone smoothly and happened in a week or two,...
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Operations
A lot of what GE HealthCare gives us for training is just telling us to go to this website and watch...
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Loyalty
We were supposed to get some things from GE HealthCare years ago, but we hadn’t seen them. All of a...
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Loyalty, Product
Universal Viewer works; there is just nothing new coming, and we just keep upgrading the same thing....
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Product
We have two versions of Universal Viewer because GE HealthCare forces us to have both. We have one...
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Relationship, Product
GE HealthCare is not driving us; they are slowing us down. It slows down our turnaround times...
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Value
The vendor won't charge for things that are under a support contract. They also won't charge for...
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Operations, Product
When we upgraded to a newer version of the system, a few issues arose that we didn't know about...
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Value
GE HealthCare nickel-and-dimes us, and the relationship is just not there anymore. We have been...
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Relationship
When I reach out and contact the service support line, there can be extended wait times before I...
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Product
We discovered some issues with the way things were slowly opening for our providers in our network...
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Operations, Product
Universal Viewer is very straightforward and easy to use. There have been some upgrades, but nothing...
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Relationship
In terms of support, GE HealthCare has changed quite a bit in the past few years. They have changed...
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Operations
For the implementation and training phases, GE HealthCare didn't have enough people here. Some of...
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Product, Value
GE HealthCare has historically been a company that charges for every little thing. My question is...
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Relationship, Product
The vendor has been good to work with. GE HealthCare’s support has been fine. We use Universal...
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Operations, Product
When we went live with Universal Viewer, it was a complete disaster. We were on GE HealthCare's...
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Relationship
GE HealthCare is working really hard on getting better phone support, but they aren't where they...
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Relationship
We have had a good relationship with GE HealthCare, and things have been going well. We meet...
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Culture, Relationship
GE HealthCare says that they want to partner with their customers to make things better. At one...
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Loyalty, Product
If I could choose whether to buy Universal Viewer again, I would want to see some other platforms....
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Relationship
GE HealthCare does a fairly good job in terms of support. There are some things in the system that...
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Relationship
Support is always very good. As soon as we reach out, the support people reach back out to solve the...
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Product
With some things, like compatibility within our cardiology product and another product, we have been...
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Operations, Product
Universal Viewer is very easy to use because of the setup process for our hanging protocols....
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Loyalty, Relationship
Regarding getting GE HealthCare to dig into our issues and find the root causes and solutions, they...
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Loyalty, Product
The biggest piece that is lacking with GE HealthCare's system is the integration of AI apps, but the...
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Product
GE HealthCare has done a really good job on the last couple of upgrades of the universal viewer that...
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Value
I wouldn’t buy this product again because it is extremely expensive. GE HealthCare just micromanages...
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Product
The missing functionality with the product is intuitiveness, ease of use, and hanging protocols. The...
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Relationship
I can't ever get anyone on the phone. I call our local people, and then they call GE HealthCare. I...
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Product
Universal Viewer's ease of use is pretty high. What makes it easy to use is every icon, button, and...
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Relationship
GE HealthCare's customer success executive program is really good. Also, I have reached out to GE...
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Product
Universal Viewer has a few tiny bugs. Some admin-level maintenance tasks have a bug. If the username...
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Relationship, Product
My wish list for GE HealthCare is just to get Universal Viewer to run right. That would be the best...
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Operations
For driving outcomes, I just don't think that Universal Viewer would rate very high. I don't think...
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Product
There are a lot of flaws in Universal Viewer that GE HealthCare promised they would fix that never...
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Operations
GE HealthCare likes to do on-site training, but typically they charge a lot for on-site training....
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Product
There are a lot of things in Universal Viewer that we want to do that every other vendor offers...
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Product
With Universal Viewer, we can read exams, and while it isn't the best experience, it isn't like we...
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Culture
We worked with GE HealthCare on getting more functionality for Universal Viewer, and they told us...
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Product
GE HealthCare looks good visually, but it is like putting lipstick on a pig. One thing I have...
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Relationship
If we leave GE HealthCare, our main reason would be that their support hasn't been good. They have...
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Product, Value
GE HealthCare is not really in the business of reducing pain points; they are in the business of...
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Value
GE HealthCare's products are super expensive, and the price goes up a lot each year. We aren't a...
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Loyalty
Our radiologists and techs have a fair number of gripes with Universal Viewer. There are still a lot...
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Loyalty
Universal Viewer is the only viewer that our GE HealthCare back end is validated for. I know some...
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Relationship, Product
We have to swing a big bat with GE HealthCare to get things done, unfortunately. They are very...
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Loyalty, Product
GE HealthCare has a new product called Workflow Manager that uses GE HealthCare's Universal Viewer...
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Product
What I like the most about GE HealthCare's Universal Viewer system is its ability to directly stream...
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Culture, Product
The solution was sold as the best thing since sliced bread, but we have struggled through the years...
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Loyalty, Product
My only critique of Universal Viewer is that a lot of the settings that we would like to configure...
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Loyalty, Product
GE HealthCare has a new version of the Universal Viewer that I have seen. It is called True PACS,...
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Loyalty, Product
Universal Viewer is still in Internet Explorer mode; it is not yet entirely viewer agnostic, and I...
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Operations
GE HealthCare is more than willing to teach me anything I want to learn and give me access to...
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Relationship
I have not been able to reach any GE HealthCare folks when needed, but in fairness, those calls...
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Operations, Product
We use Universal Viewer as our viewer to see the echo images that are obtained from our patients. We...
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Culture, Relationship, Operations
GE HealthCare can take their time to keep their promises. It has taken a while to get Universal...
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Operations
GE HealthCare was great with training for Universal Viewer. They had people come out and teach us,...
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Relationship, Product
Universal Viewer still works well, but we had some issues with VPNs and remote working. GE...
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Product
Universal Viewer is so easy to use. On the fly, anybody can go in and change their worklists really...
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Relationship, Operations
GE HealthCare has people who will come to our facility and help us with anything. They are here for...
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Product
I wish I could print our worklist. That would be awesome. There are certain worklists I wish I could...
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Loyalty
We use Centricity PACS but are pushing everyone to Universal Viewer because it works better, is...
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