Universal Viewer Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 8:48:21 PM and Model.EvProductId = 79219

Commentary Summary

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User Commentary

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Analyst/Coordinator

Other Observations & Comments

In terms of getting an ROI with the system, we have not discovered that we can provide anything that...

Sep 2020
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Analyst/Coordinator

Service and Support

I am very frustrated with GE Healthcare's support. Over time, it has gotten more difficult to...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

GE Healthcare's universal viewer is not as user friendly as their base product is. Sometimes I feel...

Sep 2020
 Helpful

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Manager

Service and Support

We didn't contact the vendor a lot during the pandemic, but getting them to call us back about...

Sep 2020
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VP/Other Executive

Future Outlook

We use the universal viewer with GE Healthcare's PACS, and right now we just use the systems for...

Sep 2020
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VP/Other Executive

Service and Support

During the early stages of the pandemic, GE Healthcare stepped forward and asked how they could...

Sep 2020
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Manager

Functionality and Upgrades

Our end users find the system easy to use. It is almost a self-explanatory web server. When people...

Sep 2020
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Manager

Functionality and Upgrades

I would like to see a more sophisticated way to search for things by time instead of just by day....

Sep 2020
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Manager

Functionality and Upgrades

The vendor has good product support. The system seems like a pretty good product, and I wouldn't...

Sep 2020
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Manager

Functionality and Upgrades

There may have been disagreement on one particular item that is still bothering me. We may have...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We would like to have better reporting packages be integrated instead of having them be a pretty big...

Sep 2020
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Manager

Functionality and Upgrades

Getting the system was a huge success, especially because the end users thought the system wasn't...

Sep 2020
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Manager

Service and Support

When I needed the vendor during COVID-19, they were there, but I don't know whether it is fair to...

Sep 2020
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Director

Functionality and Upgrades

I have no major complaints about the system. GE has been making steady improvements, but they should...

Aug 2020
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Physician

Functionality and Upgrades

GE has been working on the functionality of the universal viewer. We have seen an improvement in...

Jul 2020
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Physician

Service and Support

GE has been really good about asking for feedback and working to improve the product. GE is working...

Jul 2020
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Physician

Functionality and Upgrades

We have increased productivity with the universal viewer, and that has helped us to assess our...

Jul 2020
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Physician

Functionality and Upgrades

GE has integrated their advanced visualization right into the universal viewer so that everything...

Jul 2020
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Physician

Interfacing and Integration

The integration is good and works with other PACS solutions outside of GE's solutions. We have the...

Jul 2020
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Physician

Other Observations & Comments

GE has been adding technology related to mammography, specifically related to 3D tomosynthesis. We...

Jul 2020
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Manager

Service and Support

We get good customer service for the viewer. In general, the phone and web support are pretty good....

May 2020
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Manager

Relationship

I wouldn't buy this product again. I don't think any vendor keeps all promises, but GE doesn't keep...

May 2020
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Manager

Implementation and Training

The sad thing is that I could provide more effective training than GE does. I tell them how to fix...

May 2020
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Manager

Interfacing and Integration

Integration is where GE struggles. I wouldn't recommend them.

May 2020
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Manager

Functionality and Upgrades

The hanging protocols and the smart reading protocols are the only things GE has that work. I wish...

May 2020
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VP/Other Executive

Service and Support

With COVID-19, GE provided the recommendations for the risks, and I thought that was thoughtful....

Apr 2020
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VP/Other Executive

Relationship

I like that GE’s system is web based. However, GE doesn’t keep their promises. We have worked with...

Apr 2020
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Director

Service and Support

GE needs to work on project management. Their universal viewer is a newer product, and GE has a...

Jan 2020
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Director

ROI / Cost (care and feeding)

We have to seek out training. We either buy training dollars to get our staff up to speed or have...

Jan 2020
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Director

Service and Support

GE is very good at trying to negotiate with some of the other vendors in order to make things work.

Jan 2020
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Director

Service and Support

GE does really well at delivering new technology that meets our needs. They are very competitive...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

I just like GE's universal viewer because it is a one-stop shop. The only criticism I have with it...

Jan 2020
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VP/Other Executive

Relationship

GE's universal viewer is pretty good, but GE has not been a good vendor to work with. We are going...

Jan 2020
 Helpful

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Manager

Implementation and Training

The system is just so cumbersome. That is the problem with it. It requires hours and hours of...

Jan 2020
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Manager

Functionality and Upgrades

An end user can easily create his or her own hanging protocol in a different system, but that...

Jan 2020
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Manager

Functionality and Upgrades

We are trying to go through an upgrade. The upgrade sounds good, but we haven’t seen it yet, so I...

Jan 2020
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VP/Other Executive

Service and Support

The overall quality of the product was higher when it was owned by Dynamic Imaging, but that went...

Dec 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

Integration with the other imaging modalities has been pretty good. We are in the midst of doing a...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

It takes too long to do the upgrades, and it takes time for GE to deliver new technology.

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

The value for our money is good, but the problem I have with GE that is probably the same for a lot...

Dec 2019
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VP/Other Executive

Future Outlook

I would recommend GE's universal viewer to others if they had a good IT department that could...

Dec 2019
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VP/Other Executive

Other Observations & Comments

My main concern with GE is that GE Medical is spending a lot on its own, and I am curious about how...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system is easy to use and intuitive, but that is not because of GE; that is Dynamic Imaging.

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

If the decision were up to me, I would possibly buy this system again. I would like to see what else...

Dec 2019
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Manager

Functionality and Upgrades

Our IT folks are on the ball. They are usually asking us why we aren't doing certain things, and...

Dec 2019
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Manager

Service and Support

The vendor tries to make right any issues if they find that the solution is not meeting our expectations....

Dec 2019
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Manager

ROI / Cost (care and feeding)

GE is very good about not nickel-and-diming us. There are some fees that pop up every now and then,...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

GE’s support is not very proactive. Honestly, I am the one that is proactive.

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I personally do not have any problem with GE's universal viewer, though I know that the radiologists...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

GE is part of our long-term plans, especially their universal viewer. I really like GE's universal...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

Based on our relationship with GE, we are given an opportunity to provide feedback to them in order...

Nov 2019
 Helpful

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Director

Service and Support

Every time we move three steps forward with GE, we end up taking two steps back with another issue....

Oct 2019
 Helpful

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Director

Implementation and Training

The biggest issue with GE's universal viewer is that it seems that there is always a problem with...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

I don’t think GE's universal viewer will be at our organization in the future. If it were my...

Oct 2019
 Helpful

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Director

Relationship

Every project we do on the PACS is challenging because GE manages us remotely, so people are taking...

Oct 2019
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Director

Technology

GE is not very proactive, but the executives come when we start screaming. I have done a lot of...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

I like that GE's universal viewer is a web client. The system has better search capabilities and a...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

At this institution, we don't use the universal viewer in the larger scope of its design. Our use is...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

GE definitely charges for every little thing. Overall, GE Universal Viewer resembles other universal...

Oct 2019
 Helpful

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Manager

Relationship

GE does well with being proactive. They are interested in learning and improving, and at times, they...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

GE Universal Viewer is pretty simple to maintain. It is not a difficult product, but we have to make...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

GE should develop a process for real-time fixes and invest in getting to know the actual end-user...

Oct 2019
 Helpful

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Manager

Service and Support

When we report a need to GE, sometimes they look at the request quickly, and other times, they...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

I like the ease of use for GE's universal viewer. The system is low maintenance for the most part,...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

GE's universal viewer has not been at all acceptable in our organization. Our physicians do not like...

Sep 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Everything with GE is really expensive. GE charges a very large amount for support and services.

Sep 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

GE's universal viewer system has more modern-looking interfaces. That and the hanging protocol...

Sep 2019
 Helpful

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Manager

Relationship

Right now, GE Universal Viewer is on the diagnostic platform. We haven't gotten to the point of...

Aug 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I thought GE was going to overcharge us, but they dedicated their resources to us, and they really...

Aug 2019
 Helpful

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Manager

Implementation and Training

I like the fact that little to no installation is involved with Universal Viewer. It is simple to...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

The ability to merge patients is an improvement I would like to see. Right now, we have to sign in...

Aug 2019
 Helpful

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Director

Future Outlook

We are switching to a new PACS vendor because we cannot get the system to work with our...

Jul 2019
 Helpful

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Analyst/Coordinator

Service and Support

We are not at all happy with the support from GE. When we call, responses are very slow. Our...

Jul 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We continue to struggle with the system. It is one of the only places that our physicians can get...

Jul 2019
 Helpful

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Director

Technology

We use the system specifically for tomosynthesis. It is very slow and cannot keep up with our...

Jul 2019
 Helpful

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Manager

Technology

We use this viewer in cardiology. Functionally, it is quite good. However, this viewer is regularly...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I like the appearance of the universal viewer. It is web based, and the overall look of it is really...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

The universal viewer is not intuitive. We have to really search around and try to figure things out...

Apr 2019
 Helpful

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Manager

Interfacing and Integration

The universal viewer is integrated with our risk tool right now. Some features don't appear when it...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

We actually do get plenty of attention from the executives at GE Healthcare. They really try to get...

Apr 2019
 Helpful

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Manager

Implementation and Training

The person who came to train us on the universal viewer basically said he or she is not a details...

Apr 2019
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Manager

Service and Support

No one has any interest in consolidating the GE Healthcare products or getting to a deliverable...

Apr 2019
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Manager

Functionality and Upgrades

The universal viewer is basically easy to use and self-explanatory. The hanging protocols are pretty...

Apr 2019
 Helpful

 or  to see details.