Universal Viewer
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

There are a lot of things that the system can do that we don't use because the system almost has too...

May 2022
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Manager

I am working with GE Healthcare on different projects, and the vendor is very willing to learn. GE...

May 2022
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Manager

I don't have any problems with GE Healthcare's universal viewer. It is a very robust system, but we...

May 2022
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Manager

We want to incorporate outside exams into our system so that our providers can see the exams, but...

May 2022
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Manager

A recent improvement that we have seen with the product is specifically with our cardiologists. They...

Apr 2022
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Manager

We have a love-hate relationship with GE Healthcare. I honestly think they have really good...

Apr 2022
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Manager

We have a love-hate relationship with GE Healthcare, and the hate part comes in sometimes when I...

Apr 2022
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Manager

GE Healthcare’s newer product does a lot of things better than our old system. That is why we went...

Apr 2022
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Manager

GE Healthcare's product is user friendly and very customizable. Those are probably its two strongest...

Apr 2022
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Manager

There is a feature in the PACS for notes, and it is not as good as the vendor’s old system for...

Apr 2022
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Manager

One of the good points of the system is that it is very customizable, but that is probably one of...

Apr 2022
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Manager

GE's universal viewer is easy to navigate and follow. I find that I can teach new users how to use...

Mar 2022
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Director

We are always going to have a better return on investment if we standardize products. But with the...

Feb 2022
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Director

Our experience with GE has not been the most pleasant. We only use the Universal Viewer for one...

Feb 2022
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Director

GE charges us for everything, and we aren't getting our money’s worth. GE owes us money.

Feb 2022
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Director

We seem to have ups and downs with Universal Viewer. It is going okay now, but working with the...

Jan 2022
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Manager

It is tough to have to give feedback like this regarding the GE Healthcare platform because it has...

Jan 2022
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Manager

After a certain upgrade, everyone was thinking that our GE Healthcare system is not going to be...

Jan 2022
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Manager

GE Healthcare products haven’t lived up to what was offered. A certain upgrade was presented to us...

Jan 2022
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Director

The only time GE is proactive is if an issue is major for them. Some days, I feel like they need to...

Jan 2022
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Director

The diagnostic tools are security assigned, and the GE tool is our diagnostic interpretive viewer....

Jan 2022
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Director

Over time, we have definitely realized an ROI from GE. That has allowed our professional side of the...

Jan 2022
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Director

GE's engineers and support people have integrity. 90% of the people I have worked with over the...

Jan 2022
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Analyst/Coordinator

We don't have ongoing training. We get initial training, and then we are set loose and are on our...

Jan 2022
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Analyst/Coordinator

With Universal Viewer, I personally like the thumbnails of our images because they help the...

Jan 2022
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Analyst/Coordinator

With prior studies, the process of bringing them from offline to online could be better. The system...

Jan 2022
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Manager

One of the more difficult things that we have had to deal with has been the vendor's upgrade...

Jan 2022
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Manager

There is no continuity with who we deal with from GE Healthcare. We will develop a good relationship...

Jan 2022
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Manager

Every time that we come up with a solution, we are surprised that we had to wait to get a purchase...

Jan 2022
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Manager

Most of the time, GE Healthcare will come to us when something is wrong, but it is hard for us to...

Jan 2022
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Manager

The solution doesn't handle every specialty out there. There are certain things that the solution...

Jan 2022
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Manager

I would not buy the universal viewer again. When the vendor released it to us, they totally oversold...

Jan 2022
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Manager

Centricity PACS was a good product, and some of our radiologists didn't want to change. We had to...

Jan 2022
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Manager

We wanted the vendor’s training to give us more knowledge of the system. We haven't had training for...

Jan 2022
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Manager

We can't do some things in the system because we are on an old version. Some of the radiologists who...

Jan 2022
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Manager

We have had a few quirky issues with the solution that we have mostly worked out, but this solution...

Nov 2021
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Manager

GE Healthcare's executive involvement is great. They have frequent calls and meetings with us to...

Nov 2021
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Manager

The solution is a very reliable product. It has helped our workflows because it is easy for our...

Nov 2021
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Manager

Working with GE has allowed us to enable outside consults to access images. GE’s product has allowed...

Nov 2021
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Analyst/Coordinator

Our radiologists use the product to interpret radiology exams. I like the smart-reading protocol. It...

Oct 2021
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Analyst/Coordinator

I am looking forward to a new feature called Workflow Manager, which will allow us to display...

Oct 2021
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Analyst/Coordinator

The number one improvement I would like to see is for GE Healthcare to develop the product so that...

Oct 2021
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Manager

When we do upgrades, we typically purchase training that seems to be very satisfactory. For ongoing...

Oct 2021
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Manager

The vendor has been terribly impacted by COVID-19. They had a lot of overseas support in India....

Oct 2021
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Manager

Our satisfaction is going to get better with the upgrades that we are working on. I am very...

Oct 2021
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Director

We always have the contact information of the people who we can reach out to at GE Healthcare, so we...

Oct 2021
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Analyst/Coordinator

The system is easy to navigate.

Oct 2021
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Manager

The system works so well. It is very easy for everyone to use, and it helps us be more profitable....

Sep 2021
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Manager

I like the universal viewer. We don’t need to have a separate press workstation to do certain...

Sep 2021
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Manager

We get tangible outcomes eventually with GE Healthcare, but they take a while sometimes. We have to...

Sep 2021
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Manager

I would like to be able to see EKGs directly in the system. The doctors have to log in to another...

Sep 2021
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Manager

GE Healthcare doesn’t avoid nickel-and-diming. They need to get paid too. However, GE Healthcare is...

Sep 2021
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Manager

GE has been good to work with, and the support team is helpful. We are always up, and Universal...

Sep 2021
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Manager

One thing I would like to see is stable support costs. It seems like GE keeps getting more and more...

Sep 2021
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Manager

We have a good account manager, and the GE team we work with is great. The team members take care of...

Sep 2021
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Manager

GE Healthcare makes inaccurate promises that aren't substantial or vetted. I think that the vendor...

Sep 2021
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Manager

The system is easy to use because of its hanging protocols and worklist. It integrates well with our...

Sep 2021
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Manager

The system needs more advanced technology. It also needs to incorporate more AI.

Sep 2021
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Manager

In the past, GE Healthcare was a really good vendor. But we keep having issues with their...

Sep 2021
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VP/Other Executive

The solution's upgrade pathway is very slow and limited. The solution is better than the vendor's...

Aug 2021
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VP/Other Executive

The product's functionality is limited, and the end-user feedback that we have received about it has...

Aug 2021
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Manager

I don’t think the system is that user friendly. I don’t think that it is as intuitive as it could...

Aug 2021
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Manager

I don’t think that GE is necessarily keeping up with the times. It seems like they keep up with...

Aug 2021
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Manager

Right now, I don’t know whether the solution is part of our long-term plans. We are looking at a...

Aug 2021
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Manager

There is no ongoing training. We have to buy the training each time. But when we have had ongoing...

Aug 2021
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Manager

Sometimes GE touts things that might be on a version that hasn’t been implemented for us, like...

Aug 2021
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Manager

GE Healthcare gave us a zero-footprint UV system that can be added to our EMR, and because of that,...

Jul 2021
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Manager

The system is meeting our goals, but not to my liking. The newest version is better than what we...

Jul 2021
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Manager

The vendor always tries to get us to buy things or do upgrades. They tell us they can do something...

Jul 2021
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Manager

GE Healthcare's phone and web support are horrible. I am not happy with their service because they...

Jul 2021
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Manager

The vendor is proactive. In the beginning, they weren’t, but because of all the issues, they set up...

Jul 2021
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VP/Other Executive

GE Healthcare has done a good job of working with us and getting our feedback. I know that other...

Jul 2021
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VP/Other Executive

GE Healthcare has been trying to get their new view up and ready to go so that they can transition a...

Jul 2021
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Manager

It is tough to say whether we have received a return on our investment with Universal Viewer because...

Jul 2021
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Manager

GE Healthcare gives us a lot of add-on charges when we make changes.

Jul 2021
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Manager

Overall, Universal Viewer is a little more user friendly than the system that we had before it was....

Jul 2021
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Manager

GE Healthcare's hanging protocols are easy for radiologists to build. Our tech-support people use...

Jul 2021
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Manager

We have lost robust auditing with GE Healthcare. We have to use a different vendor just to audit our...

Jun 2021
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Manager

We have an on-site engineer just to support GE Healthcare’s system. That is very costly, and we do...

Jun 2021
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Manager

The back end of GE Healthcare’s system is very antiquated. So they continue to put in bug fixes and...

Jun 2021
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Manager

GE Healthcare doesn’t play nice with a lot of study types. There are a lot of DICOM tags that don’t...

Jun 2021
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Manager

Organizationally, GE Healthcare provided us a light viewer that was inadequate. They say that we can...

Jun 2021
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Manager

GE Healthcare only does training with upgrades, so there isn’t really ongoing training. There is...

Jun 2021
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Manager

GE has a remote team with multiple levels of support. The support people are trying to do the work,...

Jun 2021
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Manager

GE's product is complicated. We would have a better ROI if GE improved the functionality and...

Jun 2021
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Manager

In order to upgrade the universal viewer, we have to upgrade our other GE systems, and that is a...

Jun 2021
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Manager

There is a lack of functionality in GE's upgrades. That is frustrating. The viewer has some new...

Jun 2021
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Manager

GE has started to do quarterly releases, but there isn't much baked into the releases. And there is...

Jun 2021
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