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Universal Viewer
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Analyst/Coordinator
Our radiologists use the product to interpret radiology exams. I like the smart-reading protocol. It...
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Analyst/Coordinator
I am looking forward to a new feature called Workflow Manager, which will allow us to display...
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Analyst/Coordinator
The number one improvement I would like to see is for GE Healthcare to develop the product so that...
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Manager
When we do upgrades, we typically purchase training that seems to be very satisfactory. For ongoing...
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Manager
The vendor has been terribly impacted by COVID-19. They had a lot of overseas support in India....
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Manager
Our satisfaction is going to get better with the upgrades that we are working on. I am very...
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Director
We always have the contact information of the people who we can reach out to at GE Healthcare, so we...
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Analyst/Coordinator
The system is easy to navigate.
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Manager
The system works so well. It is very easy for everyone to use, and it helps us be more profitable....
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Manager
I like the universal viewer. We don’t need to have a separate press workstation to do certain...
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Manager
We get tangible outcomes eventually with GE Healthcare, but they take a while sometimes. We have to...
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Manager
I would like to be able to see EKGs directly in the system. The doctors have to log in to another...
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Manager
GE Healthcare doesn’t avoid nickel-and-diming. They need to get paid too. However, GE Healthcare is...
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Manager
GE has been good to work with, and the support team is helpful. We are always up, and Universal...
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Manager
One thing I would like to see is stable support costs. It seems like GE keeps getting more and more...
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Manager
We have a good account manager, and the GE team we work with is great. The team members take care of...
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Manager
GE Healthcare makes inaccurate promises that aren't substantial or vetted. I think that the vendor...
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Manager
The system is easy to use because of its hanging protocols and worklist. It integrates well with our...
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Manager
The system needs more advanced technology. It also needs to incorporate more AI.
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Manager
In the past, GE Healthcare was a really good vendor. But we keep having issues with their...
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VP/Other Executive
The solution's upgrade pathway is very slow and limited. The solution is better than the vendor's...
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VP/Other Executive
The product's functionality is limited, and the end-user feedback that we have received about it has...
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Manager
I don’t think the system is that user friendly. I don’t think that it is as intuitive as it could...
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Manager
I don’t think that GE is necessarily keeping up with the times. It seems like they keep up with...
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Manager
Right now, I don’t know whether the solution is part of our long-term plans. We are looking at a...
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Manager
There is no ongoing training. We have to buy the training each time. But when we have had ongoing...
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Manager
Sometimes GE touts things that might be on a version that hasn’t been implemented for us, like...
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Manager
GE Healthcare gave us a zero-footprint UV system that can be added to our EMR, and because of that,...
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Manager
The system is meeting our goals, but not to my liking. The newest version is better than what we...
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Manager
The vendor always tries to get us to buy things or do upgrades. They tell us they can do something...
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Manager
GE Healthcare's phone and web support are horrible. I am not happy with their service because they...
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Manager
The vendor is proactive. In the beginning, they weren’t, but because of all the issues, they set up...
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VP/Other Executive
GE Healthcare has done a good job of working with us and getting our feedback. I know that other...
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VP/Other Executive
GE Healthcare has been trying to get their new view up and ready to go so that they can transition a...
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Manager
It is tough to say whether we have received a return on our investment with Universal Viewer because...
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Manager
GE Healthcare gives us a lot of add-on charges when we make changes.
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Manager
Overall, Universal Viewer is a little more user friendly than the system that we had before it was....
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Manager
GE Healthcare's hanging protocols are easy for radiologists to build. Our tech-support people use...
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Manager
We have lost robust auditing with GE Healthcare. We have to use a different vendor just to audit our...
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Manager
We have an on-site engineer just to support GE Healthcare’s system. That is very costly, and we do...
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Manager
The back end of GE Healthcare’s system is very antiquated. So they continue to put in bug fixes and...
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Manager
GE Healthcare doesn’t play nice with a lot of study types. There are a lot of DICOM tags that don’t...
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Manager
Organizationally, GE Healthcare provided us a light viewer that was inadequate. They say that we can...
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Manager
GE Healthcare only does training with upgrades, so there isn’t really ongoing training. There is...
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Manager
GE has a remote team with multiple levels of support. The support people are trying to do the work,...
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Manager
GE's product is complicated. We would have a better ROI if GE improved the functionality and...
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Manager
In order to upgrade the universal viewer, we have to upgrade our other GE systems, and that is a...
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Manager
There is a lack of functionality in GE's upgrades. That is frustrating. The viewer has some new...
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Manager
GE has started to do quarterly releases, but there isn't much baked into the releases. And there is...
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Director
I like GE's universal viewer. It is easy to move through the structured reporting. It is easy for...
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Manager
GE worked with us when we said we needed to find a different solution, and they have worked with us...
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Manager
I consider the system to be pretty user friendly. It is easy for the end users to pick up on where...
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Manager
The hanging protocols and smart reading protocols could be a bit more user friendly. They are still...
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VP/Other Executive
Universal Viewer has definitely had its challenges, but GE has been working to improve the...
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Analyst/Coordinator
We are a large organization, and we are working with good GE people. With that being said, GE is...
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Analyst/Coordinator
We have been working with GE to get the universal viewer in a better spot. We have had some ups and...
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Manager
Universal Viewer is really buggy, and some of the settings that GE Healthcare had us set made it...
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Manager
We didn’t plan to really have a big ROI from Universal Viewer. We just wanted to get our areas onto...
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Manager
GE Healthcare doesn’t seem to think through what the workflow is and recommend solutions that are...
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Manager
We have the cell phone number for the GE Healthcare executives. We did have some concerns that they...
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Manager
GE Healthcare doesn’t have very many people that know their product and can support us, but I think...
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CEO/President
We have been working with GE on the system, and after a lot of effort on both sides, we have started...
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Director
GE is a long-term market player. Their implementation folks are responsive and creative with our...
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Analyst/Coordinator
GE is trying to base things on best practices and guide us. They are always coming up with something...
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Analyst/Coordinator
The product is very easy. In terms of receiving our money’s worth, I don’t hear any complaints from...
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Analyst/Coordinator
The product has been really helpful for our new platform. We struggled a bit on the radiology side...
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Director
The vendor is trying, but they have a lot of product development to do, and that takes time. We...
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Director
We have been identifying issues in the product ourselves rather than the vendor letting us know...
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Director
I would caution others to understand their own use cases up front and discuss those things with GE...
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Director
Our account executive seeks to understand our position and then advocates for us to the point that...
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Director
The vendor’s training services are good. There is one particular trainer that we really like. GE...
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Director
We have had challenges with the product. The vendor has been really good at helping us work through...
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Director
The big ask is for the product to integrate with our EMR. The limitations are really on our EMR’s...
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Manager
The GE product isn't part of our long-term plans. It was a back-end upgrade but a user-experience...
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Manager
The features we had in our older version are missing in the newer version. For example, we can't...
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Manager
The GE product isn't communicating with other software. We still don't know the root cause, but...
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Manager
The user interface is the same as it was in the previous version of the product, but a lot of things...
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Manager
During the implementation process, the GE project people weren't familiar with the system they were...
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Director
I don’t specifically like anything about Universal Viewer. We had another GE Healthcare product...
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Director
The migration of our prior images was terrible during the go-live. GE Healthcare said they had...
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Director
We were promised functionality that impacts the radiologists’ workflow and smart hanging protocols....
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Analyst/Coordinator
I have been really wanting to get all the annotations displayed on Universal Viewer so that we can...
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Analyst/Coordinator
GE Healthcare has been a pretty good vendor to work with. Universal Viewer is very helpful for the...
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Manager
GE always communicates about new features. They have a new version of their PACS that they have been...
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Manager
GE recently helped us with something. Some confusion needed to be resolved, and GE really impressed...
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Manager
Our local GE representatives are pretty good at keeping us informed, but the product itself is not...
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Director
When we had a problem, a lot of the vendor's people were there to work on the problem, and there was...
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Director
We had a rough start with the product; it had a lot of bugs. We are still scarred from that. The...
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Director
We have a service contract, so we have less nickel-and-diming, and we push back when there is...
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Director
When the vendor moved to an online support center model rather than an account representative model,...
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Director
We haven't had any significant upgrades since the install. That is it. The vendor has them; we just...
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Director
The challenge with the product is that we use to have the vendor's older product, and we upgraded...
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Manager
We talked about getting a VNA for many years, and we did demos for several different systems before...
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Manager
GE has played a tactical role in driving the adoption of enterprise imaging throughout our...
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Manager
GE has contributed to our ROI by providing us with workflows to accomplish what we need. We keep...
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Manager
We have struggled with the transition to the GE product. Some of that has been due to the resistance...
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Manager
The radiologists like using the GE product to look at advanced imaging. Our old product was better...
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Manager
The solution has helped out a lot. I have no complaints about the product. It is a very good...
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Manager
I have no issues working with GE Healthcare. We have a very good relationship with them. I have had...
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Director
The physicians really like the software. It is easy to use and user friendly. I don’t really think...
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Director
I like that the system can basically be on any computer as long as it is secured. We can see images...
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Manager
We have account managers from GE who come on-site, and we have had monthly leadership meetings with...
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Manager
We would like to be able to roll GE’s enterprise archive onto the universal viewer and PACS, but...
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Manager
Universal Viewer has a link to the images from our EMR. That is really what we have been using the...
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Manager
I like this product. We don't really use it. The product is really there as our archive or long-term...
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Manager
There are sometimes issues with the quality of the people that are given to us. GE Healthcare's...
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Manager
We have GE's system integrated with our EMR and our PACS. The integration is kind of tricky, but...
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Manager
I don't really have any issues with GE. If I were going to complain about anything, I would say that...
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Manager
We are currently viewing things like mammography images through a third-party application, but we...
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Manager
The support from GE has been really good for us. Anything critical gets resolved pretty quickly.
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Manager
We were told by the vendor that we would be able to upload images from CDs into our system. On the...
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Manager
At one point, burning certain studies to a CD was taking up to 20 minutes. If we got a patient that...
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Manager
The vendor has been driving tangible outcomes, and they have been finding a lot of workarounds to...
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Manager
If people know how to use the system, it isn’t that hard to use.
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Manager
The vendor’s proactivity was a big issue in the beginning. They set up traps, and our dashes kept on...
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VP/Other Executive
I am very frustrated with GE and have been for years. Nothing has changed. They promise the world,...
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VP/Other Executive
Upgrades for the viewer take forever; they take forever in general with GE. Several years ago when...
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VP/Other Executive
As far as ROI goes, radiology doesn’t make money. Universal Viewer has helped us, but I don’t know...
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VP/Other Executive
We have things that are still not working in Universal Viewer. We had to get new barcode...
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VP/Other Executive
When the system works, everything is easy. A lot of the issues may be our IT people not working well...
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VP/Other Executive
GE is not proactive at all in their service. We don’t even know who their head executive is.
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VP/Other Executive
The service for the CTs and MRs is phenomenally good. GE's IT area needs to be more proactive, more...
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VP/Other Executive
Universal Viewer has worked nicely. The PACS and RIS pieces are great. The challenge is getting...
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