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Universal Viewer Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

GE Healthcare gave us a zero-footprint UV system that can be added to our EMR, and because of that,...

Jul 2021
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Manager

The system is meeting our goals, but not to my liking. The newest version is better than what we...

Jul 2021
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Manager

The vendor always tries to get us to buy things or do upgrades. They tell us they can do something...

Jul 2021
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Manager

GE Healthcare's phone and web support are horrible. I am not happy with their service because they...

Jul 2021
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Manager

The vendor is proactive. In the beginning, they weren’t, but because of all the issues, they set up...

Jul 2021
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VP/Other Executive

GE Healthcare has done a good job of working with us and getting our feedback. I know that other...

Jul 2021
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VP/Other Executive

GE Healthcare has been trying to get their new view up and ready to go so that they can transition a...

Jul 2021
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Manager

It is tough to say whether we have received a return on our investment with Universal Viewer because...

Jul 2021
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Manager

GE Healthcare gives us a lot of add-on charges when we make changes.

Jul 2021
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Manager

Overall, Universal Viewer is a little more user friendly than the system that we had before it was....

Jul 2021
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(0)
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Manager

GE Healthcare's hanging protocols are easy for radiologists to build. Our tech-support people use...

Jul 2021
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Manager

We have lost robust auditing with GE Healthcare. We have to use a different vendor just to audit our...

Jun 2021
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Manager

We have an on-site engineer just to support GE Healthcare’s system. That is very costly, and we do...

Jun 2021
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(0)
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Manager

The back end of GE Healthcare’s system is very antiquated. So they continue to put in bug fixes and...

Jun 2021
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(0)
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Manager

GE Healthcare doesn’t play nice with a lot of study types. There are a lot of DICOM tags that don’t...

Jun 2021
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Manager

Organizationally, GE Healthcare provided us a light viewer that was inadequate. They say that we can...

Jun 2021
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Manager

GE Healthcare only does training with upgrades, so there isn’t really ongoing training. There is...

Jun 2021
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Manager

GE has a remote team with multiple levels of support. The support people are trying to do the work,...

Jun 2021
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Manager

GE's product is complicated. We would have a better ROI if GE improved the functionality and...

Jun 2021
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Manager

In order to upgrade the universal viewer, we have to upgrade our other GE systems, and that is a...

Jun 2021
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Manager

There is a lack of functionality in GE's upgrades. That is frustrating. The viewer has some new...

Jun 2021
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(0)
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Manager

GE has started to do quarterly releases, but there isn't much baked into the releases. And there is...

Jun 2021
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(0)
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Director

I like GE's universal viewer. It is easy to move through the structured reporting. It is easy for...

Jan 2021
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Manager

GE worked with us when we said we needed to find a different solution, and they have worked with us...

Jan 2021
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Manager

I consider the system to be pretty user friendly. It is easy for the end users to pick up on where...

Jan 2021
||
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Manager

The hanging protocols and smart reading protocols could be a bit more user friendly. They are still...

Jan 2021
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(0)
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VP/Other Executive

Universal Viewer has definitely had its challenges, but GE has been working to improve the...

Jan 2021
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Analyst/Coordinator

We are a large organization, and we are working with good GE people. With that being said, GE is...

Dec 2020
||
(0)
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Analyst/Coordinator

We have been working with GE to get the universal viewer in a better spot. We have had some ups and...

Dec 2020
||
(0)
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Manager

Universal Viewer is really buggy, and some of the settings that GE Healthcare had us set made it...

Dec 2020
||
(0)
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Manager

We didn’t plan to really have a big ROI from Universal Viewer. We just wanted to get our areas onto...

Dec 2020
||
(0)
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Manager

GE Healthcare doesn’t seem to think through what the workflow is and recommend solutions that are...

Dec 2020
||
(0)
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Manager

We have the cell phone number for the GE Healthcare executives. We did have some concerns that they...

Dec 2020
||
(0)
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Manager

GE Healthcare doesn’t have very many people that know their product and can support us, but I think...

Dec 2020
||
(0)
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CEO/President

We have been working with GE on the system, and after a lot of effort on both sides, we have started...

Dec 2020
||
(0)
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Director

GE is a long-term market player. Their implementation folks are responsive and creative with our...

Dec 2020
||
(0)
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Analyst/Coordinator

GE is trying to base things on best practices and guide us. They are always coming up with something...

Dec 2020
||
(0)
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Analyst/Coordinator

The product is very easy. In terms of receiving our money’s worth, I don’t hear any complaints from...

Dec 2020
||
(0)
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Analyst/Coordinator

The product has been really helpful for our new platform. We struggled a bit on the radiology side...

Dec 2020
||
(0)
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Director

The vendor is trying, but they have a lot of product development to do, and that takes time. We...

Dec 2020
||
(0)
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Director

We have been identifying issues in the product ourselves rather than the vendor letting us know...

Dec 2020
||
(0)
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Director

I would caution others to understand their own use cases up front and discuss those things with GE...

Dec 2020
||
(0)
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Director

Our account executive seeks to understand our position and then advocates for us to the point that...

Dec 2020
||
(0)
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Director

The vendor’s training services are good. There is one particular trainer that we really like. GE...

Dec 2020
||
(0)
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Director

We have had challenges with the product. The vendor has been really good at helping us work through...

Dec 2020
||
(0)
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Director

The big ask is for the product to integrate with our EMR. The limitations are really on our EMR’s...

Dec 2020
||
(0)
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Manager

The GE product isn't part of our long-term plans. It was a back-end upgrade but a user-experience...

Dec 2020
||
(0)
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 or  to see details.

Manager

The features we had in our older version are missing in the newer version. For example, we can't...

Dec 2020
||
(0)
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Manager

The GE product isn't communicating with other software. We still don't know the root cause, but...

Dec 2020
||
(0)
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Manager

The user interface is the same as it was in the previous version of the product, but a lot of things...

Dec 2020
||
(0)
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Manager

During the implementation process, the GE project people weren't familiar with the system they were...

Dec 2020
||
(0)
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Director

I don’t specifically like anything about Universal Viewer. We had another GE Healthcare product...

Dec 2020
||
(0)
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Director

The migration of our prior images was terrible during the go-live. GE Healthcare said they had...

Dec 2020
||
(0)
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Director

We were promised functionality that impacts the radiologists’ workflow and smart hanging protocols....

Dec 2020
||
(0)
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Analyst/Coordinator

I have been really wanting to get all the annotations displayed on Universal Viewer so that we can...

Dec 2020
||
(0)
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Analyst/Coordinator

GE Healthcare has been a pretty good vendor to work with. Universal Viewer is very helpful for the...

Dec 2020
||
(0)
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Manager

GE always communicates about new features. They have a new version of their PACS that they have been...

Dec 2020
||
(0)
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Manager

GE recently helped us with something. Some confusion needed to be resolved, and GE really impressed...

Dec 2020
||
(0)
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Manager

Our local GE representatives are pretty good at keeping us informed, but the product itself is not...

Dec 2020
||
(0)
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Director

When we had a problem, a lot of the vendor's people were there to work on the problem, and there was...

Nov 2020
||
(0)
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Director

We had a rough start with the product; it had a lot of bugs. We are still scarred from that. The...

Nov 2020
||
(0)
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 or  to see details.

Director

We have a service contract, so we have less nickel-and-diming, and we push back when there is...

Nov 2020
||
(0)
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Director

When the vendor moved to an online support center model rather than an account representative model,...

Nov 2020
||
(0)
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Director

We haven't had any significant upgrades since the install. That is it. The vendor has them; we just...

Nov 2020
||
(0)
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Director

The challenge with the product is that we use to have the vendor's older product, and we upgraded...

Nov 2020
||
(0)
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Manager

We talked about getting a VNA for many years, and we did demos for several different systems before...

Nov 2020
||
(0)
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Manager

GE has played a tactical role in driving the adoption of enterprise imaging throughout our...

Nov 2020
||
(0)
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Manager

GE has contributed to our ROI by providing us with workflows to accomplish what we need. We keep...

Nov 2020
||
(0)
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Manager

We have struggled with the transition to the GE product. Some of that has been due to the resistance...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

The radiologists like using the GE product to look at advanced imaging. Our old product was better...

Nov 2020
||
(0)
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Manager

The solution has helped out a lot. I have no complaints about the product. It is a very good...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no issues working with GE Healthcare. We have a very good relationship with them. I have had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The physicians really like the software. It is easy to use and user friendly. I don’t really think...

Nov 2020
||
(0)
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Director

I like that the system can basically be on any computer as long as it is secured. We can see images...

Nov 2020
||
(0)
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Manager

We have account managers from GE who come on-site, and we have had monthly leadership meetings with...

Nov 2020
||
(0)
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Manager

We would like to be able to roll GE’s enterprise archive onto the universal viewer and PACS, but...

Nov 2020
||
(0)
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Manager

Universal Viewer has a link to the images from our EMR. That is really what we have been using the...

Nov 2020
||
(0)
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 or  to see details.

Manager

I like this product. We don't really use it. The product is really there as our archive or long-term...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are sometimes issues with the quality of the people that are given to us. GE Healthcare's...

Nov 2020
||
(0)
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Manager

We have GE's system integrated with our EMR and our PACS. The integration is kind of tricky, but...

Oct 2020
||
(0)
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 or  to see details.

Manager

I don't really have any issues with GE. If I were going to complain about anything, I would say that...

Oct 2020
||
(0)
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Manager

We are currently viewing things like mammography images through a third-party application, but we...

Oct 2020
||
(0)
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 or  to see details.

Manager

The support from GE has been really good for us. Anything critical gets resolved pretty quickly.

Oct 2020
||
(0)
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Manager

We were told by the vendor that we would be able to upload images from CDs into our system. On the...

Oct 2020
||
(0)
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Manager

At one point, burning certain studies to a CD was taking up to 20 minutes. If we got a patient that...

Oct 2020
||
(0)
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Manager

The vendor has been driving tangible outcomes, and they have been finding a lot of workarounds to...

Oct 2020
||
(0)
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Manager

If people know how to use the system, it isn’t that hard to use.

Oct 2020
||
(0)
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Manager

The vendor’s proactivity was a big issue in the beginning. They set up traps, and our dashes kept on...

Oct 2020
||
(0)
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VP/Other Executive

I am very frustrated with GE and have been for years. Nothing has changed. They promise the world,...

Oct 2020
||
(0)
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VP/Other Executive

Upgrades for the viewer take forever; they take forever in general with GE. Several years ago when...

Oct 2020
||
(0)
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VP/Other Executive

As far as ROI goes, radiology doesn’t make money. Universal Viewer has helped us, but I don’t know...

Oct 2020
||
(0)
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VP/Other Executive

We have things that are still not working in Universal Viewer. We had to get new barcode...

Oct 2020
||
(0)
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VP/Other Executive

When the system works, everything is easy. A lot of the issues may be our IT people not working well...

Oct 2020
||
(0)
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VP/Other Executive

GE is not proactive at all in their service. We don’t even know who their head executive is.

Oct 2020
||
(0)
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VP/Other Executive

The service for the CTs and MRs is phenomenally good. GE's IT area needs to be more proactive, more...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

Universal Viewer has worked nicely. The PACS and RIS pieces are great. The challenge is getting...

Oct 2020
||
(0)
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Manager

The system was literally a driver of enterprise viewing. It was spreading like wildfire through the...

Oct 2020
||
(0)
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Manager

The vendor basically moved to quarterly cycles, so we fell behind quickly. We are struggling to...

Oct 2020
||
(0)
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 or  to see details.

Manager

We put the system in a few years ago, and the vendor moved to quarterly updates, but a lot of things...

Oct 2020
||
(0)
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Manager

If the decision were up to me, I would absolutely not purchase the system again. I used to look at...

Oct 2020
||
(0)
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Manager

Training for Universal Viewer was better than the training for the PACS. The vendor has a good,...

Oct 2020
||
(0)
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Manager

The system has its issues, but the doctors are getting their work done. The system works and is...

Oct 2020
||
(0)
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 or  to see details.

Manager

GE Healthcare really does have a lot of executive involvement. We have visibility. The vendor...

Oct 2020
||
(0)
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Manager

We have a couple of buttons and things that are going to be great. The vendor solves some of the...

Oct 2020
||
(0)
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Manager

I don't know whether I would buy the product again. The data flow of our current version leaves a...

Oct 2020
||
(0)
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Manager

We have a service contract with the vendor, but if something falls outside of the scope, then there...

Oct 2020
||
(0)
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Manager

The vendor has strong technical people doing implementations, but the project management leaves a...

Oct 2020
||
(0)
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Manager

The speed, performance, and robustness of the software are not what was advertised. The vendor could...

Oct 2020
||
(0)
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Manager

We aren't on the version of the system that we were promised yet. We are still going through the...

Oct 2020
||
(0)
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Manager

I have no issues with the vendor's support. The vendor has knowledgeable staff members that are...

Oct 2020
||
(0)
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Manager

The vendor is good at letting us know about downtime and what to expect during an upgrade, but we...

Oct 2020
||
(0)
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Manager

There is only one complaint I have about the product. When we perform a CTA of the head and neck...

Oct 2020
||
(0)
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Manager

We have had the product for a long time, and it has worked really well. We haven't had any issues...

Oct 2020
||
(0)
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Manager

I don't really see our satisfaction going down as the year goes on. I don't know whether GE plans to...

Oct 2020
||
(0)
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Analyst/Coordinator

From the radiologists' viewpoint, we went with the universal viewer because of a speed issue. If a...

Oct 2020
||
(0)
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Analyst/Coordinator

For the most part, the system is decent. There seem to be a lot of things the system should be able...

Oct 2020
||
(0)
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Analyst/Coordinator

The system has so many things crammed into it that using the system is almost overwhelming for end...

Oct 2020
||
(0)
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Analyst/Coordinator

The system is getting antiquated. GE Healthcare has Centricity Universal Viewer Zero Footprint,...

Oct 2020
||
(0)
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Analyst/Coordinator

We have to start at the bottom and work our way up the ladder to get to the executives. If things...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

In terms of getting an ROI with the system, we have not discovered that we can provide anything that...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I am very frustrated with GE Healthcare's support. Over time, it has gotten more difficult to...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

GE Healthcare's universal viewer is not as user friendly as their base product is. Sometimes I feel...

Sep 2020
||
(0)
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Manager

We didn't contact the vendor a lot during the pandemic, but getting them to call us back about...

Sep 2020
||
(0)
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VP/Other Executive

We use the universal viewer with GE Healthcare's PACS, and right now we just use the systems for...

Sep 2020
||
(0)
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VP/Other Executive

During the early stages of the pandemic, GE Healthcare stepped forward and asked how they could...

Sep 2020
||
(0)
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Manager

Our end users find the system easy to use. It is almost a self-explanatory web server. When people...

Sep 2020
||
(0)
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 or  to see details.

Manager

I would like to see a more sophisticated way to search for things by time instead of just by day....

Sep 2020
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Manager

The vendor has good product support. The system seems like a pretty good product, and I wouldn't...

Sep 2020
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Manager

There may have been disagreement on one particular item that is still bothering me. We may have...

Sep 2020
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Manager

We would like to have better reporting packages be integrated instead of having them be a pretty big...

Sep 2020
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Manager

Getting the system was a huge success, especially because the end users thought the system wasn't...

Sep 2020
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Manager

When I needed the vendor during COVID-19, they were there, but I don't know whether it is fair to...

Sep 2020
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Director

I have no major complaints about the system. GE has been making steady improvements, but they should...

Aug 2020
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Physician

GE has been working on the functionality of the universal viewer. We have seen an improvement in...

Jul 2020
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Physician

GE has been really good about asking for feedback and working to improve the product. GE is working...

Jul 2020
||
(0)
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Physician

We have increased productivity with the universal viewer, and that has helped us to assess our...

Jul 2020
||
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Physician

GE has integrated their advanced visualization right into the universal viewer so that everything...

Jul 2020
||
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Physician

The integration is good and works with other PACS solutions outside of GE's solutions. We have the...

Jul 2020
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Physician

GE has been adding technology related to mammography, specifically related to 3D tomosynthesis. We...

Jul 2020
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