Universal Viewer Commentary
Filtered view: All
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We are moving away from GE HealthCare. Initially, the breast department was using a Hologic...
Login or Create an Account to see details.
Product
GE HealthCare's system serves as our PACS and is used primarily for diagnostic radiology. It is...
Login or Create an Account to see details.
Relationship
Support for the universal viewer can be inconsistent. Issues are often routed to overseas support...
Login or Create an Account to see details.
Product
From a user interface standpoint, Universal Viewer is very good. For front-end clinical users, the...
Login or Create an Account to see details.
Product
Universal Viewer can read any file type. We can put in a JPEG or a movie file, and it will show up nicely....
Login or Create an Account to see details.
Culture, Value
I don't have to get a purchase order for everything, so GE HealthCare doesn't overcharge.
Login or Create an Account to see details.
Operations, Product
Getting the ZFP implemented was a pain, but the system is functioning well.
Login or Create an Account to see details.
Product
Currently, if we delete something in Universal Viewer, it is gone forever. I would like there to be...
Login or Create an Account to see details.
Product, Value
Universal Viewer is simple. Everybody likes it. Everybody uses it. Universal viewers are all pretty...
Login or Create an Account to see details.
Product
The radiologists complain about Universal Viewer a lot, and for a lot of different reasons. For me,...
Login or Create an Account to see details.
Relationship, Product
I don't know if GE HealthCare has a vision. They have been stagnant for a while. I would not...
Login or Create an Account to see details.
Relationship
GE HealthCare's support ticket ingestion is all third-party. The support team is not native to GE. I...
Login or Create an Account to see details.
Relationship
A long time ago, we actually had an assigned GE HealthCare engineer. If there were any issues, they...
Login or Create an Account to see details.
Value
Without a viewer, we wouldn't be able to deliver any results, so Universal Viewer does help us get...
Login or Create an Account to see details.
Loyalty
Since we first chose GE HealthCare, I have gotten a better taste and feel for the competition. A lot...
Login or Create an Account to see details.
Relationship
I feel like GE HealthCare doesn't know when to escalate. We have had a ticket out to upgrade one of...
Login or Create an Account to see details.
Culture, Relationship
There is nobody above the salespeople who are involved with us. GE HealthCare isn't treating us like...
Login or Create an Account to see details.
Value
There are no unexpected costs with GE HealthCare. The charges are pretty straightforward.
Login or Create an Account to see details.
Relationship
I don't hear anything from GE HealthCare about Universal Viewer. I don't know who the executive...
Login or Create an Account to see details.
Operations
We haven't been offered any type of training for Universal Viewer, but it is pretty user-friendly...
Login or Create an Account to see details.
Product
Universal Viewer itself is pretty intuitive.
Login or Create an Account to see details.
Relationship
GE HealthCare has a really good customer support team. They follow up. However, GE HealthCare is so...
Login or Create an Account to see details.
Relationship
GE HealthCare isn't proactive. GE HealthCare is one of our big, heavy hitters, but they aren't...
Login or Create an Account to see details.
Product
Universal Viewer had some problems, but once we learned to use it, things weren't too bad. It is...
Login or Create an Account to see details.
Product
We are having issues with the smart reading for hanging protocols in Universal Viewer. The solution...
Login or Create an Account to see details.
Relationship, Product
Throughout the years, we have had a lot of issues with the vendor saying things would be fixed on...
Login or Create an Account to see details.
Relationship
The only way GE HealthCare communicates with me about cases is over the web. They do not call me,...
Login or Create an Account to see details.
Culture
GE HealthCare is not out trying to sell me anything, but I do get a pretty quick turnaround if I...
Login or Create an Account to see details.
Product
GE HealthCare is still dependent on Internet Explorer. They are not web browser agnostic yet. The...
Login or Create an Account to see details.
Loyalty, Value
With the GE HealthCare products we have bought over the years, we often have to make additional...
Login or Create an Account to see details.
Operations
It is hard to differentiate the shortcomings of the program versus the process to determine whether...
Login or Create an Account to see details.
Relationship, Operations, Product
The vendor needs some kind of involvement with users down the line when it comes to configuring the...
Login or Create an Account to see details.
Operations, Product
It is easy for us to search for patients on the same interface. Right now, when we are working on...
Login or Create an Account to see details.
Loyalty, Value
I would consider recommending Universal Viewer if the price point were significantly different...
Login or Create an Account to see details.
Product
Typically with software, bugs are introduced, and we wait for fixes, even with Universal Viewer.
Login or Create an Account to see details.
Operations
I wish our implementation of Universal Viewer had just gone smoothly and happened in a week or two,...
Login or Create an Account to see details.
Operations
A lot of what GE HealthCare gives us for training is just telling us to go to this website and watch...
Login or Create an Account to see details.
Loyalty
We were supposed to get some things from GE HealthCare years ago, but we hadn’t seen them. All of a...
Login or Create an Account to see details.
Loyalty, Product
Universal Viewer works; there is just nothing new coming, and we just keep upgrading the same thing....
Login or Create an Account to see details.
Product
We have two versions of Universal Viewer because GE HealthCare forces us to have both. We have one...
Login or Create an Account to see details.
Relationship, Product
GE HealthCare is not driving us; they are slowing us down. It slows down our turnaround times...
Login or Create an Account to see details.
Value
The vendor won't charge for things that are under a support contract. They also won't charge for...
Login or Create an Account to see details.
Operations, Product
When we upgraded to a newer version of the system, a few issues arose that we didn't know about...
Login or Create an Account to see details.
Value
GE HealthCare nickel-and-dimes us, and the relationship is just not there anymore. We have been...
Login or Create an Account to see details.
Relationship
When I reach out and contact the service support line, there can be extended wait times before I...
Login or Create an Account to see details.
Product
We discovered some issues with the way things were slowly opening for our providers in our network...
Login or Create an Account to see details.
Operations, Product
Universal Viewer is very straightforward and easy to use. There have been some upgrades, but nothing...
Login or Create an Account to see details.
Relationship
In terms of support, GE HealthCare has changed quite a bit in the past few years. They have changed...
Login or Create an Account to see details.
Operations
For the implementation and training phases, GE HealthCare didn't have enough people here. Some of...
Login or Create an Account to see details.
Product, Value
GE HealthCare has historically been a company that charges for every little thing. My question is...
Login or Create an Account to see details.
Relationship, Product
The vendor has been good to work with. GE HealthCare’s support has been fine. We use Universal...
Login or Create an Account to see details.
Operations, Product
When we went live with Universal Viewer, it was a complete disaster. We were on GE HealthCare's...
Login or Create an Account to see details.
Relationship
GE HealthCare is working really hard on getting better phone support, but they aren't where they...
Login or Create an Account to see details.
Relationship
We have had a good relationship with GE HealthCare, and things have been going well. We meet...
Login or Create an Account to see details.
Culture, Relationship
GE HealthCare says that they want to partner with their customers to make things better. At one...
Login or Create an Account to see details.
Loyalty, Product
If I could choose whether to buy Universal Viewer again, I would want to see some other platforms....
Login or Create an Account to see details.
Relationship
GE HealthCare does a fairly good job in terms of support. There are some things in the system that...
Login or Create an Account to see details.
Relationship
Support is always very good. As soon as we reach out, the support people reach back out to solve the...
Login or Create an Account to see details.
Product
With some things, like compatibility within our cardiology product and another product, we have been...
Login or Create an Account to see details.
Operations, Product
Universal Viewer is very easy to use because of the setup process for our hanging protocols....
Login or Create an Account to see details.
Loyalty, Relationship
Regarding getting GE HealthCare to dig into our issues and find the root causes and solutions, they...
Login or Create an Account to see details.
Loyalty, Product
The biggest piece that is lacking with GE HealthCare's system is the integration of AI apps, but the...
Login or Create an Account to see details.
Product
GE HealthCare has done a really good job on the last couple of upgrades of the universal viewer that...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout