Home chevron icon Imaging Systems chevron icon Imaging Software chevron icon Universal Viewer (Imaging)

Universal Viewer Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Enterprise Imaging 2024: Vendors and Providers Driving Market Progress
Enterprise Imaging 2024:
Vendors and Providers Driving Market Progress
April 2024
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Loyalty

Overall, I think Universal Viewer is a good product. I am looking forward to seeing what is in store...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

With Universal Viewer, improvements are not so much with the application itself. I think one of the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been working with a customer service person who is excellent and easy to work with. We think...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

GE HealthCare has done a better job of not charging for every little thing. That was a pain point in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had several meetings with GE HealthCare leaders both on-site and at meetings like RSNA. The...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

While we have seen many improvements from GE HealthCare, the product still needs more work. We don't...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

This is the first time that I can remember being able to share positive feedback about GE...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

GE HealthCare has been working with us on a few problems with our PACS and universal viewer. We...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product, Value

I have an idea of what other vendors have to offer, but I haven't used other products. There are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Universal Viewer is a nice platform. It has a lot of features and options. It shoots itself in the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

GE HealthCare needs more staff and needs to be more responsive. The vendor changes staff so much...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

GE HealthCare’s initial training was good, and it was one-on-one, but there is no ongoing training...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is a tough ask, but the vendor needs to have people who are equal parts clinically and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In recent conversations, we have met with people who are empowered to solve our problems. The vendor...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Unfortunately, we are in a rough spot because we are having a lot of problems with Universal Viewer....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The integration process was not very good at the beginning. It ended on a better note. We have had...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product is user friendly, and that is basically why I like it. It helps with my training and my...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Universal Viewer’s biggest strength is that it is relatively easy to use. The cross comparison...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare has been going through some changes with their organization, and a little while ago, I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

When it comes to charging for every little thing, GE HealthCare is a little better now than they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get support from GE HealthCare.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get alerts when GE HealthCare finds something that isn't right in our system. The vendor is very...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Our satisfaction with the reliability of Universal Viewer has increased in the last year, partly...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

GE HealthCare Universal Viewer doesn’t have collaboration tools for core sharing where we can open...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We don't have major problems with the viewer, but it is not the best. On a day-to-day basis, we are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The application works wonderfully well and as it is supposed to. The product is very stable,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have been a huge GE HealthCare proponent for years, but for at least five years, their development...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

When we purchased the product, it didn't work the way it was supposed to. There were third-party...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The viewer does require a pretty large computer, and it has a lot of specs. I don't know whether GE...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I don't really see any major issues with the viewer. It is easy to use and navigate. Just being easy...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I am seeing improvements in our project, which is a full infrastructure upgrade. I am getting a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a lot of issues with one of our upgrades, and GE HealthCare has been trying to make up for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The issue with GE HealthCare is that they don't really develop anything anymore. They purchase...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we have a day-to-day issue, we reach out to the online support team or the operations team. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Right now, we have an issue with the viewer that we have been working on for a bit. We are working...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare needs to really test the viewer and fix the glitches. The customer should not be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The vendor is famous for nickel-and-diming people to death. The product is very expensive and underdelivers....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s support team is fine, though sometimes they are slow. I have direct phone contact with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The vendor doesn't put any effort into making the system more robust. The back ends are complicated,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

GE HealthCare is a little out of touch with our workflows, so they are always trying to solve...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support helps us resolve problems in a timely manner. That kind of depends on what the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The vendor trains us. My beef with GE HealthCare is that their support is very siloed. If we call...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Our end users say that the system is fairly intuitive and easy to use. We can search for patients...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like the system to integrate better with our EMR and our radiology information system. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Progress in Enterprise Imaging
07 February 20    |   Monique Rasband
I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their i
Article
KLAS article icon
The Map to Enterprise Imaging Success
25 April 18    |   Adam Gale
Traditionally, imaging strategy has been handled at the department level. This has left many organizations with deeply siloed EI plans.
Article
KLAS article icon
The Keystone Summit on Enterprise Imaging
08 August 17    |   Morgan Bergstrom
When great events occur, there are three types of persons manifested: First, the one who doesn’t realize that anything great is happening; second, the one who realizes something is going on but doesn’
Article
KLAS article icon
The Pioneers of Enterprise Imaging
03 August 17    |   Adam Gale
Part of moving enterprise imaging to the forefront of HIT will involve pulling it out of radiology. Our best chances at success will come when providers in the specialties that use images (dermatology



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​