GetWell Loop Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
GetWell Loop is a very simple product, and it seems to be stable and reliable. I also hear from Get...
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Culture, Loyalty, Value
The price point is a point of contention. One of my executives wanted to expand the use of GetWell...
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Value
The outcomes are supposed to be decreased readmissions, decreased unplanned visits to the emergency...
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Product
We would probably buy GetWell Loop again because there is great potential and the concept is great,...
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Relationship, Operations
I hear clearly from our end users that they do not feel Get Well’s team is proactive or responsive....
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Loyalty
We don't intend to keep GetWell Loop with our new EHR. We will move to our EHR vendor’s comparable...
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Culture, Loyalty, Operations, Product
Get Well continues to offer more care plans. We plan to have a lot more care plans. I would like the...
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Product
We do have integration with our electronic health record, so when a patient sends a message to the...
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Relationship
If there are known issues that other customers are having, I would like Get Well to let us know and...
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Loyalty, Product
Get Well is a good partner and is really trying to continue to advance their technology. There are...
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Operations
When changes in GetWell Loop occur, the rollout of education and upgrades are typically aimed more...
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Product
We would like an integration between GetWell Loop and our EMR. Also, there is a prompt that asks for...
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Relationship
Sometimes the Get Well support staff members who answer the patients' calls don't understand the...
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Product
GetWell Loop provides a way to get educational information to patients. The ability for a patient to...
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Product
The patients sometimes feel like they get too many notifications from GetWell Loop. Some people try...
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Culture
We decided to part ways once our contract was finished, and the Get Well agents who we were working...
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Value
The pricing would have been fine if our population utilized GetWell Loop appropriately, but we had...
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Loyalty, Value
We are terminating GetWell Loop because we don't have a significant enough impact to justify the...
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Relationship
The responsiveness of the vendor's team has been outstanding. Even when they hand off to one another...
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Product
The vendor could improve their integration by having some more nimbleness around alternatives like...
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Product
GetWell Loop is inttuive. The only thing that holds it back from being perfect is its ease of use in...
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Relationship
GetWell Loop generally meets our functionality needs. We have a lot of things that we want to do...
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Culture, Loyalty
GetWell Loop isn't part of our long-term plans, even though we are extraordinarily satisfied with...
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Product
Some patients don't understand how to use GetWell Loop. Users are either the kind of people who just...
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Culture, Relationship
It takes a lot of effort to build care plans with Get Well. Part of that is due to the people who we...
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Loyalty, Product
Our providers love the solution because they are very transactional. From a population health and...
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Product
Get Well has been frustrating to work with compared to other vendors. Their system has loops of...
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Operations, Product
With Get Well implementations, we have had to do a lot of care plan edits.
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Relationship, Product, Value
For GetWell Loop, we struggle with it sometimes, and it takes more time from us than it should to...
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Relationship
For Get Well, we have regular meetings to touch base with them. They are supportive, but they...
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Relationship, Product
Get Well has really started diving into hiring clinicians to support their technology. We do not...
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Relationship, Product
One problem with Get Well is specific to the resources that they provide patients. A patient said...
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Product, Value
With GetWell Loop, I would let a peer know that it doesn't do everything from a patient engagement...
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Product
Get Well overpromises and underperforms, and they will try to sell their system in the area of care...
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Product, Value
We tell people about GetWell Loop all the time, though some issues keep us from telling too many...
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Product, Value
When we have so many patients at different levels of care, it is nice to have one dashboard where we...
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Product
We have had an issue with patients being unable to open GetWell Loop if they are being treated in...
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Product
Our end users really like the product. It helps keep track of patients on the dashboard and allows...
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Product
We can see all the information on our dashboard, and the solution reaches out to patients every few...
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Relationship
We know who the vendor’s executives are, and they answer us when we need them.
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Loyalty
We are in pretty deep with Get Well, but other vendors have caught up in that space. If we were...
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Loyalty, Relationship, Value
Get Well has been a great partner. We got the product at a steal, and we have been working with the...
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Product
The things that I like the most about GetWell Loop are its educational content and its communication...
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Product
We would like to be able to document patients' abilities before and after surgery. We can do that by...
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Product
I think that it would be an absolute plus for cancer patients to have a platform like GetWell Loop...
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Relationship
Get Well seems to stay up-to-date, and they are willing to make changes when we need them to....
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Product
One of GetWell Loop’s biggest strengths is that it gives office staff the ability to communicate...
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Product
Get Well could make it easier to see what the patient is seeing. There is a patient history function...
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Loyalty, Relationship
Get Well has been pretty responsive for the most part. They have a nice, very well-informed team...
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Relationship, Product
Get Well understands where they exist in the ecosystem, and they understand the guardrails that they...
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Product
The vendor could have more robust integration points with our EHR and improve how the system is...
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Relationship
When they can, Get Well will come on-site. That is great, but they definitely ensure they set up...
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Relationship
If someone wants an extraordinarily solid team that will support the individual organization's needs...
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Value
Get Well is one of the very few vendors that keeps all their promises. They set expectations, and...
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Product
The only complaint I have about GetWell Loop is that we don’t want to navigate to different windows,...
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Relationship, Operations
The people at Get Well are excellent communicators and are very adaptable. The system has a lot of...
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Product, Value
With ease of use, Get Well has done a good job. GetWell Loop is integrated with our EHR system....
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Product
We need different languages. GetWell Loop has a bit of Spanish, but that is it. We have a very...
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Loyalty, Relationship, Value
The vendor has an opportunity to drive tangible outcomes, but we are working with Get Well to find...
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Product
We would like a decrease in phone calls to the facility. One of the major benefits of the program is...
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Relationship, Product
Patients love the photo feature and the ability to send in questions as they arise and get real-time...
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Product
The interactive feature with the patients is working well.
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Product
If patients answered a check-in question that flagged an alert on our end, it would be helpful if...
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