GetWell Loop Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Operations, Product
I really like the extreme patient education on GetWell Loop. That's really very helpful.
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Operations
Get Well's training program is not too good. I learn as I go. I had two days of introduction to...
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Relationship
An opportunity for improvement would be if we could have maybe one representative assigned to the...
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Loyalty, Value
We don’t plan on keeping GetWell Loop because of the cost. I am not happy about it, but I do not get...
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Relationship, Product
Get Well has been very receptive. Additionally, I like the ability to tailor GetWell Loop to...
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Operations, Value
Honestly, I was never involved with what GetWell Loop cost from the very beginning. The folks who...
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Value
GetWell Loop is more of a patient experience and less of a hard cost. The only hard cost is avoiding...
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Relationship, Product
Get Well’s support people are very fast, but Get Well doesn't do much in terms of enhancements. They...
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Loyalty
There is a lack of product development for GetWell Loop. It hasn’t been the best, but it also hasn't...
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Relationship
When there is an issue, I can reach out to the people we worked with at Get Well when we built the...
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Loyalty
One of the issues we are having right now, and one of the reasons we are considering switching to...
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Product, Value
GetWell Loop does seem to cut down on ER visits and office visits, and it helps with surgical outcomes....
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Operations
I do not know how training has been, and I can't speak for other areas of our organization either....
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Product, Value
I like the way that patients can access GetWell Loop and the way that it helps prepare patients for...
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Loyalty
There has been some talk about Epic's solution that they have come out with that replicates some of...
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Product
GetWell Loop needs the ability to leverage AI to create a response to the patient using a...
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Relationship
Get Well is very engaged. They engaged personnel and new leadership, and they have assigned a set of...
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Loyalty, Relationship, Product
Other third-party vendors in this space have jumped ahead and brought AI to the table more than Get...
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Product
The biggest strength of GetWell Loop in its current form is the staff's utilization of the tool. The...
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Product
I would like patients to receive a phone number to call if they have difficulty setting up GetWell Loop....
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Relationship
Get Well's quality of customer service has been very reliable. GetWell Loop's quality has been excellent....
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Loyalty
I would love for GetWell Loop to be part of my long-term plans, but our organization is switching to...
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Product, Value
We are using GetWell Loop for now for our quality improvement project, and we have been successful....
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Product, Value
GetWell Loop is a very user-friendly platform with a great thought process behind it. One of the...
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Product
The Epic integration we added to GetWell Loop years ago has been positive because it is easy for...
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Relationship
Get Well is great to work with. They respond quickly when we reach out, and they are diligent about...
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Product
There are certain areas where we need Get Well to pivot their strategy. It can be cumbersome to...
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Loyalty, Relationship
We need clearer alignment from Get Well on how the product supports organizational goals. We have...
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Product, Value
I like that GetWell Loop supports patients across the full episode of care. It takes them from the...
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Product
I would like GetWell Loop to integrate more effectively with the EMR. From an administrative...
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Relationship
Get Well has tier-one and tier-two support, and the support people are fairly easy to reach and work...
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Operations, Value
Get Well has been willing to support implementations and system changes. We have an older...
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Product
One downside with GetWell Loop is that a patient can only be on one loop at a time, and that has...
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Loyalty
We are ending our contract with Get Well because we are moving to a new EHR, and the EHR vendor has...
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Relationship
There has been a high level of engagement from Get Well, especially from their client success...
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Relationship
Get Well is a little lost. They have talked about doing road-map sessions with us, but they haven't...
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Culture, Loyalty
We are moving away from GetWell Loop because our organization is going to another EMR. However, we...
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Culture
GetWell Loop duplicates our other efforts. We were trying to buy something that would get our...
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Culture
Get Well is fine. They are engaging in terms of wanting to work with us. I work with Get Well’s...
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Value
I would like GetWell Loop to do some more things on our side. Get Well is not doing an awful lot of...
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Product, Value
I like working with Get Well. GetWell Loop is a good product. The patients really like it. It allows...
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Product
GetWell Loop works great. The functionality in GetWell Loop meets all of our needs. We have no...
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Product
I haven't had any new technology from Get Well recently that I'm aware of. It is hard to say whether...
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Loyalty
GetWell Loop is 100% part of our long-term plans. We love it. We couldn't live without GetWell Loop....
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Product, Value
The outcomes with GetWell Loop have been amazing. I have a dashboard that I check every morning. It...
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Relationship, Operations, Product
We have had a couple of issues that we have had to bring to Get Well’s attention, but they are very...
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Relationship, Operations
We don't usually need a lot of training, but when we need Get Well, our representative reaches out...
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Product
For end users, some of our patients are elderly and have some issues attaching photos and things...
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Commentary Summary
Comment Type Breakout