UpToDate for Patient-Driven Care Management (formerly Emmi) Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The solution is user-friendly. It has driven patients into our clinics, and that is great. Wolters...
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Operations, Product
With Emmi, organizations need to make sure that they have the current library in stock. Wolters...
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Relationship
I would give Wolters Kluwer a top score for their support because they start with the default of...
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Relationship
We were having a problem with the way things were documented in our EHR. Wolters Kluwer blamed our...
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Loyalty, Value
Wolters Kluwer's price is very high. The vendor has a very good product, but it is overpriced....
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Relationship
Wolters Kluwer is a very pragmatic company. When they put something out, it will be perfect, but it...
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Loyalty, Product
The system's big selling point for me has always been that the system doesn't require a special...
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Value
We have received our money's worth with UpToDate for Patient-Driven Care Management many times over....
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Operations
The training for the system is so simple that we might as well just give people a two-page flyer....
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Product
Our loyalty to Wolters Kluwer is driven by ease of use and ease of implementation. UpToDate for...
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Loyalty
We recently expanded our organization, and UpToDate for Patient-Driven Care Management was one of...
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Culture, Relationship, Operations
There have been some instances where Wolters Kluwer has been slow to understand what we are trying...
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Relationship
I have never had to get support from Wolters Kluwer. The only people at Wolters Kluwer who I really...
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Relationship
I don't see any warning signs from Wolters Kluwer. Sometimes, we will see a vendor that has started...
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Product
Wolters Kluwer has a breadth of content, so users have to be careful about reviewing all of the...
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Product, Value
UpToDate for Patient-Driven Care Management is a very integral system to our organization. It...
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Relationship
Since Emmi was purchased by Wolters Kluwer, the executive involvement we have received has gone...
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Operations, Product
I like that the system has educational videos, but they are longer than they have to be, so we don’t...
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Relationship, Product
The system has great integration into the Epic platform, and as the years have gone on, Wolters...
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Product
I would recommend Wolters Kluwer add NICU content, including information about the equipment....
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Relationship, Product
I think in all the years we have used the system, we have had one instance of unexpected downtime,...
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Relationship
I think Wolters Kluwer keeps all their promises. I couldn't ask for a better vendor. I have received...
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Operations, Product
My suggestion for Wolters Kluwer is that some of the education sheets should be videos. I could see...
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Product
We have a wish list for Wolters Kluwer. We would love to have the ability to text and email, but we...
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Relationship
We do phone calls through the solution. It isn't that hard. I know there are video programs that we...
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Product
There are multiple parts to the solution, and we use voice interactive phone calls to drive...
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Relationship
I never had a problem with Wolters Kluwer keeping their promises. If I needed tech support, I got it...
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Operations, Product
It took a while to get the integration to work the way we wanted it to. There were a lot of bumps in...
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Loyalty, Product
There is one section of the solution that is for elective surgery patient education, and it talks...
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Relationship, Product
When I have wanted to change which patients receive certain emails, I have always received very...
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Product
The vast repository of information in the solution is very helpful. I love the reading level that...
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Product
A challenge with UpToDate for Patient Driven Care Management is awareness for the patient, and...
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Relationship, Product
There are a couple of things that make the product different from other solutions, one being the...
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Value
Wolters Kluwer is extraordinary by way of avoiding charging for every little thing, but they are too...
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Product
The highest scrutiny of research is based on Institutional Review Boards called IRBs, and there are...
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Relationship
Wolters Kluwer is doing some really cool things. We are doing some stuff that is innovative...
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Relationship
No other company that I have worked with provides the level of customer service that Wolters Kluwer...
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Relationship
I certainly appreciate the huddles with my immediate contact at Wolters Kluwer. We review the...
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Product
I realize it is a long journey to get the pieces up on the UpToDate for Patient Driven Care...
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Product
It is not Wolters Kluwer’s fault that we are not where we want to be with our IT system. We have to...
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Culture, Value
Wolters Kluwer's pricing is right on. They don't overcharge.
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Relationship, Product
We have used Emmi for so long that there is not too much to still be trained on. The product...
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Product
The reason I would give a lower rating for the system's ease of use might actually be our fault...
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Relationship
We have never had the kinds of problems we need to escalate. Wolters Kluwer has always been so good...
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Product
For what Emmi can do, I think the vendor is doing the best they can. They can't make the system...
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Loyalty, Value
I would buy Emmi again because it has been great, but we are looking at internal resources that...
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Value
Whether Wolters Kluwer delivers new technology is questionable. We are helping them develop their...
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Loyalty, Relationship
I work with Wolters Kluwer’s staff members when they are having issues with the platform and that...
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Relationship, Value
I will say our biggest complaint is getting proactive or real-time reporting after a campaign is...
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Product, Value
We have utilized the solution for several years at our organization. We love the price point that we...
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Product
UpToDate for Patient Driven Care Management is integrated into our EHR, and the patients like it. We...
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Loyalty, Value
The system is of fairly good value for what we pay, and we are really not utilizing the services to...
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Product
I would like to see Wolters Kluwer be able to pivot very easily to texting patients or using some...
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Operations, Product
With each campaign in the system, we have to develop an extract. There is a lot of planning in...
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Relationship
Wolters Kluwer tends to keep all their promises. Wolters Kluwer is very responsive. Generally,...
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Relationship
We have a great relationship with Wolters Kluwer, and I meet with them regularly. They are very fair...
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Product
Emmi for Patient Driven Care Management definitely needs more pediatric topics to add to their...
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Relationship
I know Wolters Kluwer’s executives, but I have only talked to them once in this whole adventure that...
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Operations, Product
We went from one form of integration with Emmi for Patient Driven Care Management where we were...
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Product
If someone were asking about Emmi for Patient Driven Care Management, I would say that it is really...
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Product
I would love to see things improve so that the site itself is more current, has current technology,...
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Culture, Value
Wolters Kluwer avoids charging for every little thing depending on how we package our contract.
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Product
Emmi for Patient Driven Care Management is stellar to work with. I like the content. I think it is...
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Relationship, Value
We have instituted a suicide prevention program because of what we are able to catch with Emmi for...
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Product
The only problem that we have with Emmi for Patient Driven Care Management is we would like there to...
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Product, Value
In an optimal world, a nurse would be able to call every one of our patients and follow up, but that...
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Relationship, Product
Emmi for Patient Driven Care Management is very easy and user friendly. Wolters Kluwer is a very...
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Relationship
I am very pleased with my interactions with Wolters Kluwer. They have had some changeovers, but they...
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Relationship, Operations, Product
Wolters Kluwer has implemented some changes to the Emmi for Patient Driven Care Management calls...
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