UpToDate for Patient Driven Care Management (formerly Emmi) Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Culture, Value
Wolters Kluwer's pricing is right on. They don't overcharge.
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Relationship, Product
We have used Emmi for so long that there is not too much to still be trained on. The product...
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Product
The reason I would give a lower rating for the system's ease of use might actually be our fault...
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Relationship
We have never had the kinds of problems we need to escalate. Wolters Kluwer has always been so good...
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Product
For what Emmi can do, I think the vendor is doing the best they can. They can't make the system...
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Loyalty, Value
I would buy Emmi again because it has been great, but we are looking at internal resources that...
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Value
Whether Wolters Kluwer delivers new technology is questionable. We are helping them develop their...
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Loyalty, Relationship
I work with Wolters Kluwer’s staff members when they are having issues with the platform and that...
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Relationship, Value
I will say our biggest complaint is getting proactive or real-time reporting after a campaign is...
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Product, Value
We have utilized the solution for several years at our organization. We love the price point that we...
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Product
UpToDate for Patient Driven Care Management is integrated into our EHR, and the patients like it. We...
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Loyalty, Value
The system is of fairly good value for what we pay, and we are really not utilizing the services to...
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Product
I would like to see Wolters Kluwer be able to pivot very easily to texting patients or using some...
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Operations, Product
With each campaign in the system, we have to develop an extract. There is a lot of planning in...
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Relationship
Wolters Kluwer tends to keep all their promises. Wolters Kluwer is very responsive. Generally,...
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Relationship
We have a great relationship with Wolters Kluwer, and I meet with them regularly. They are very fair...
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Product
Emmi for Patient Driven Care Management definitely needs more pediatric topics to add to their...
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Relationship
I know Wolters Kluwer’s executives, but I have only talked to them once in this whole adventure that...
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Operations, Product
We went from one form of integration with Emmi for Patient Driven Care Management where we were...
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Product
If someone were asking about Emmi for Patient Driven Care Management, I would say that it is really...
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Product
I would love to see things improve so that the site itself is more current, has current technology,...
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Culture, Value
Wolters Kluwer avoids charging for every little thing depending on how we package our contract.
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Product
Emmi for Patient Driven Care Management is stellar to work with. I like the content. I think it is...
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Relationship, Value
We have instituted a suicide prevention program because of what we are able to catch with Emmi for...
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Product
The only problem that we have with Emmi for Patient Driven Care Management is we would like there to...
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Product, Value
In an optimal world, a nurse would be able to call every one of our patients and follow up, but that...
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Relationship, Product
Emmi for Patient Driven Care Management is very easy and user friendly. Wolters Kluwer is a very...
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Relationship
I am very pleased with my interactions with Wolters Kluwer. They have had some changeovers, but they...
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Relationship, Operations, Product
Wolters Kluwer has implemented some changes to the Emmi for Patient Driven Care Management calls...
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Product
On the population health side, the interactive voice recognition phone calls for outreach with Emmi...
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Relationship, Product
There is nothing new with Emmi for Patient Driven Care Management. Wolters Kluwer is really not...
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Product, Value
The biggest outcome Emmi for Patient Driven Care Management is driving for us is Medicare wellness....
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Product
I would tell a friend that Wolters Kluwer's patient engagement and the system's ability to really...
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Product
The technology that Wolters Kluwer has for transferring patients directly to the services that they...
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Operations, Value
The system is an invaluable tool that we are getting more and more providers to use to educate our...
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Relationship
I have asked Wolters Kluwer for a couple of specific things, and they are working on those things...
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Relationship, Product
In terms of raw patient education, Wolters Kluwer's system is designed in a way that really looks at...
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Relationship
Wolters Kluwer's team is one of their advantages. The team members that work with our staff members...
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Loyalty, Operations
In terms of improvements, I would suggest more content for the system. Wolters Kluwer has a road map...
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Culture
Wolters Kluwer's sales pitch about the product's value could be explained better. I know that our...
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Relationship
Our current representative is very responsive and engaged, and they reach out. I went years without...
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Product
Emmi for Patient Driven Care Management is fairly easy to use. We have done a lot remotely since the...
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Product, Value
With as little time as providers have to do everything they need to do with one patient and get...
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Loyalty
I don’t know whether Emmi is part of our long-term plans because I don’t know the compatibility...
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Relationship, Product
In terms of ease of use on the office staff with Emmi, luckily, I am not the IT person who has to...
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Relationship
The level of dedicated account support we get from the vendor is pretty good. I balance a bunch of...
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Relationship, Product
We have a collaborative relationship with the vendor, and they have built things that have been...
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Product
The vendor has built a call series tool, and we can also get a report on a regular basis on the...
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Culture, Loyalty, Relationship
When we first started with the system, we had regular phone calls with the vendor and a stronger...
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Product
If a dashboard indicates that a patient is scoring at risk, akin to a car's dashboard signaling an...
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Loyalty, Product
The greatest issue we have with this solution right now is bidirectional messaging. We would like to...
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Product
I am very familiar with the solution and how it works. However, some of our leaders who may be...
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Relationship, Operations, Product
Wolters Kluwer is implementing a tiered integration approach for us; that has been super helpful...
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Relationship
Wolters Kluwer really excels in the support area. We have never had an issue getting ahold of our...
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Relationship
The communication with Wolters Kluwer has been really great, and that has been super helpful. The...
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Product
With this solution, there is a process that the patient has to do whenever they are receiving...
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Loyalty, Relationship
Wolters Kluwer is easy to work with. We have never had difficulty telling them something and...
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Loyalty, Product
I would like an easier way to track patients in the dashboard and see red flags at a glance. It is...
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