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UpToDate for Patient Driven Care Management (formerly Emmi) Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Director

Loyalty, Value

The system is of fairly good value for what we pay, and we are really not utilizing the services to...

Sep 2024
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Director

Product

I would like to see Wolters Kluwer be able to pivot very easily to texting patients or using some...

Sep 2024
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Director

Operations, Product

With each campaign in the system, we have to develop an extract. There is a lot of planning in...

Sep 2024
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Director

Relationship

Wolters Kluwer tends to keep all their promises. Wolters Kluwer is very responsive. Generally,...

Sep 2024
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Director

Relationship

We have a great relationship with Wolters Kluwer, and I meet with them regularly. They are very fair...

Jul 2024
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(0)
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Director

Product

Emmi for Patient Driven Care Management definitely needs more pediatric topics to add to their...

Jul 2024
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Director

Relationship

I know Wolters Kluwer’s executives, but I have only talked to them once in this whole adventure that...

Jul 2024
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(0)
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Director

Operations, Product

We went from one form of integration with Emmi for Patient Driven Care Management where we were...

Jul 2024
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Director

Product

If someone were asking about Emmi for Patient Driven Care Management, I would say that it is really...

Jul 2024
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Manager

Product

I would love to see things improve so that the site itself is more current, has current technology,...

Jun 2024
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(0)
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Manager

Culture, Value

Wolters Kluwer avoids charging for every little thing depending on how we package our contract.

Jun 2024
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Manager

Product

Emmi for Patient Driven Care Management is stellar to work with. I like the content. I think it is...

Jun 2024
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Nurse

Relationship, Value

We have instituted a suicide prevention program because of what we are able to catch with Emmi for...

Jun 2024
||
(0)
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Nurse

Product

The only problem that we have with Emmi for Patient Driven Care Management is we would like there to...

Jun 2024
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(0)
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Nurse

Product, Value

In an optimal world, a nurse would be able to call every one of our patients and follow up, but that...

Jun 2024
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(0)
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Nurse

Relationship, Product

Emmi for Patient Driven Care Management is very easy and user friendly. Wolters Kluwer is a very...

Jun 2024
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Nurse

Relationship

I am very pleased with my interactions with Wolters Kluwer. They have had some changeovers, but they...

Jun 2024
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(0)
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Nurse

Relationship, Operations, Product

Wolters Kluwer has implemented some changes to the Emmi for Patient Driven Care Management calls...

Jun 2024
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Director

Product

On the population health side, the interactive voice recognition phone calls for outreach with Emmi...

May 2024
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(0)
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Director

Relationship, Product

There is nothing new with Emmi for Patient Driven Care Management. Wolters Kluwer is really not...

May 2024
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Director

Product, Value

The biggest outcome Emmi for Patient Driven Care Management is driving for us is Medicare wellness....

May 2024
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(0)
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Director

Product

I would tell a friend that Wolters Kluwer's patient engagement and the system's ability to really...

May 2024
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Director

Product

The technology that Wolters Kluwer has for transferring patients directly to the services that they...

May 2024
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(0)
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VP/Other Executive

Operations, Value

The system is an invaluable tool that we are getting more and more providers to use to educate our...

Apr 2024
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VP/Other Executive

Relationship

I have asked Wolters Kluwer for a couple of specific things, and they are working on those things...

Apr 2024
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Manager

Relationship, Product

In terms of raw patient education, Wolters Kluwer's system is designed in a way that really looks at...

Mar 2024
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Manager

Relationship

Wolters Kluwer's team is one of their advantages. The team members that work with our staff members...

Mar 2024
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(0)
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Manager

Loyalty, Operations

In terms of improvements, I would suggest more content for the system. Wolters Kluwer has a road map...

Mar 2024
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(0)
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Manager

Culture

Wolters Kluwer's sales pitch about the product's value could be explained better. I know that our...

Mar 2024
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Director

Relationship

Our current representative is very responsive and engaged, and they reach out. I went years without...

Mar 2024
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(0)
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Director

Product

Emmi for Patient Driven Care Management is fairly easy to use. We have done a lot remotely since the...

Mar 2024
||
(0)
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Director

Product, Value

With as little time as providers have to do everything they need to do with one patient and get...

Mar 2024
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(0)
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Manager

Loyalty

I don’t know whether Emmi is part of our long-term plans because I don’t know the compatibility...

Mar 2024
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(0)
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Manager

Relationship, Product

In terms of ease of use on the office staff with Emmi, luckily, I am not the IT person who has to...

Mar 2024
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(0)
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Manager

Relationship

The level of dedicated account support we get from the vendor is pretty good. I balance a bunch of...

Mar 2024
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(0)
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Director

Relationship, Product

We have a collaborative relationship with the vendor, and they have built things that have been...

Feb 2024
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(0)
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Director

Product

The vendor has built a call series tool, and we can also get a report on a regular basis on the...

Feb 2024
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Director

Culture, Loyalty, Relationship

When we first started with the system, we had regular phone calls with the vendor and a stronger...

Feb 2024
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(0)
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Director

Product

If a dashboard indicates that a patient is scoring at risk, akin to a car's dashboard signaling an...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The greatest issue we have with this solution right now is bidirectional messaging. We would like to...

Jan 2024
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(0)
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Analyst/Coordinator

Product

I am very familiar with the solution and how it works. However, some of our leaders who may be...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

Wolters Kluwer is implementing a tiered integration approach for us; that has been super helpful...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Wolters Kluwer really excels in the support area. We have never had an issue getting ahold of our...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

The communication with Wolters Kluwer has been really great, and that has been super helpful. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

With this solution, there is a process that the patient has to do whenever they are receiving...

Jan 2024
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(0)
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Manager

Loyalty, Relationship

Wolters Kluwer is easy to work with. We have never had difficulty telling them something and...

Jan 2024
||
(0)
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Manager

Loyalty, Product

I would like an easier way to track patients in the dashboard and see red flags at a glance. It is...

Jan 2024
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(0)
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CMIO

Loyalty, Product

In terms of opportunities for Wolters Kluwer, they are still trying to mesh all the print content...

Nov 2023
||
(0)
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CMIO

Culture, Relationship

I don't think I have been in touch with an executive at Wolters Kluwer. The only executive I ever...

Nov 2023
||
(0)
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Director

Relationship, Product

Emmi is not very flexible. Unless a patient’s answer fits into the box, the system is difficult for...

Oct 2023
||
(0)
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Director

Relationship, Product

Emmi is pretty slick for our office staff. Once we send over the file, we are done with it. The only...

Oct 2023
||
(0)
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Director

Value

I’m not sure we would buy Emmi again. There are a lot of vendors that offer the same type of...

Oct 2023
||
(0)
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Director

Culture

Wolters Kluwer said they would be able to write back discrete data to another one of our systems. We...

Oct 2023
||
(0)
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Director

Operations, Product

In terms of upgrades, Wolters Kluwer only does upgrades upon request, so that process is fairly painless....

Oct 2023
||
(0)
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