UpToDate for Patient-Driven Care Management (formerly Emmi) Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Operations, Product

I like that the system has educational videos, but they are longer than they have to be, so we don’t...

Apr 2025
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Manager

Relationship, Product

The system has great integration into the Epic platform, and as the years have gone on, Wolters...

Apr 2025
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Manager

Product

I would recommend Wolters Kluwer add NICU content, including information about the equipment....

Apr 2025
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Manager

Relationship, Product

I think in all the years we have used the system, we have had one instance of unexpected downtime,...

Apr 2025
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Manager

Relationship

I think Wolters Kluwer keeps all their promises. I couldn't ask for a better vendor. I have received...

Apr 2025
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Manager

Operations, Product

My suggestion for Wolters Kluwer is that some of the education sheets should be videos. I could see...

Apr 2025
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Director

Product

We have a wish list for Wolters Kluwer. We would love to have the ability to text and email, but we...

Mar 2025
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Director

Relationship

We do phone calls through the solution. It isn't that hard. I know there are video programs that we...

Mar 2025
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Director

Product

There are multiple parts to the solution, and we use voice interactive phone calls to drive...

Mar 2025
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Manager

Relationship

I never had a problem with Wolters Kluwer keeping their promises. If I needed tech support, I got it...

Mar 2025
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Manager

Operations, Product

It took a while to get the integration to work the way we wanted it to. There were a lot of bumps in...

Mar 2025
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Nurse

Loyalty, Product

There is one section of the solution that is for elective surgery patient education, and it talks...

Mar 2025
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Nurse

Relationship, Product

When I have wanted to change which patients receive certain emails, I have always received very...

Mar 2025
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Nurse

Product

The vast repository of information in the solution is very helpful. I love the reading level that...

Mar 2025
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VP/Other Executive

Product

A challenge with UpToDate for Patient Driven Care Management is awareness for the patient, and...

Jan 2025
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VP/Other Executive

Relationship, Product

There are a couple of things that make the product different from other solutions, one being the...

Dec 2024
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VP/Other Executive

Value

Wolters Kluwer is extraordinary by way of avoiding charging for every little thing, but they are too...

Dec 2024
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VP/Other Executive

Product

The highest scrutiny of research is based on Institutional Review Boards called IRBs, and there are...

Dec 2024
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VP/Other Executive

Relationship

Wolters Kluwer is doing some really cool things. We are doing some stuff that is innovative...

Dec 2024
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VP/Other Executive

Relationship

No other company that I have worked with provides the level of customer service that Wolters Kluwer...

Dec 2024
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Manager

Relationship

I certainly appreciate the huddles with my immediate contact at Wolters Kluwer. We review the...

Dec 2024
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Manager

Product

I realize it is a long journey to get the pieces up on the UpToDate for Patient Driven Care...

Dec 2024
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Manager

Product

It is not Wolters Kluwer’s fault that we are not where we want to be with our IT system. We have to...

Dec 2024
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Analyst/Coordinator

Culture, Value

Wolters Kluwer's pricing is right on. They don't overcharge.

Dec 2024
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Manager

Relationship, Product

We have used Emmi for so long that there is not too much to still be trained on. The product...

Dec 2024
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Manager

Product

The reason I would give a lower rating for the system's ease of use might actually be our fault...

Dec 2024
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Manager

Relationship

We have never had the kinds of problems we need to escalate. Wolters Kluwer has always been so good...

Dec 2024
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Manager

Product

For what Emmi can do, I think the vendor is doing the best they can. They can't make the system...

Dec 2024
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Manager

Loyalty, Value

I would buy Emmi again because it has been great, but we are looking at internal resources that...

Dec 2024
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Analyst/Coordinator

Value

Whether Wolters Kluwer delivers new technology is questionable. We are helping them develop their...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship

I work with Wolters Kluwer’s staff members when they are having issues with the platform and that...

Dec 2024
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Manager

Relationship, Value

I will say our biggest complaint is getting proactive or real-time reporting after a campaign is...

Nov 2024
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Manager

Product, Value

We have utilized the solution for several years at our organization. We love the price point that we...

Nov 2024
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VP/Other Executive

Product

UpToDate for Patient Driven Care Management is integrated into our EHR, and the patients like it. We...

Nov 2024
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Director

Loyalty, Value

The system is of fairly good value for what we pay, and we are really not utilizing the services to...

Sep 2024
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Director

Product

I would like to see Wolters Kluwer be able to pivot very easily to texting patients or using some...

Sep 2024
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Director

Operations, Product

With each campaign in the system, we have to develop an extract. There is a lot of planning in...

Sep 2024
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Director

Relationship

Wolters Kluwer tends to keep all their promises. Wolters Kluwer is very responsive. Generally,...

Sep 2024
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Director

Relationship

We have a great relationship with Wolters Kluwer, and I meet with them regularly. They are very fair...

Jul 2024
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Director

Product

Emmi for Patient Driven Care Management definitely needs more pediatric topics to add to their...

Jul 2024
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Director

Relationship

I know Wolters Kluwer’s executives, but I have only talked to them once in this whole adventure that...

Jul 2024
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Director

Operations, Product

We went from one form of integration with Emmi for Patient Driven Care Management where we were...

Jul 2024
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Director

Product

If someone were asking about Emmi for Patient Driven Care Management, I would say that it is really...

Jul 2024
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Manager

Product

I would love to see things improve so that the site itself is more current, has current technology,...

Jun 2024
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Manager

Culture, Value

Wolters Kluwer avoids charging for every little thing depending on how we package our contract.

Jun 2024
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Manager

Product

Emmi for Patient Driven Care Management is stellar to work with. I like the content. I think it is...

Jun 2024
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Nurse

Relationship, Value

We have instituted a suicide prevention program because of what we are able to catch with Emmi for...

Jun 2024
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Nurse

Product

The only problem that we have with Emmi for Patient Driven Care Management is we would like there to...

Jun 2024
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Nurse

Product, Value

In an optimal world, a nurse would be able to call every one of our patients and follow up, but that...

Jun 2024
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Nurse

Relationship, Product

Emmi for Patient Driven Care Management is very easy and user friendly. Wolters Kluwer is a very...

Jun 2024
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Nurse

Relationship

I am very pleased with my interactions with Wolters Kluwer. They have had some changeovers, but they...

Jun 2024
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Nurse

Relationship, Operations, Product

Wolters Kluwer has implemented some changes to the Emmi for Patient Driven Care Management calls...

Jun 2024
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Director

Product

On the population health side, the interactive voice recognition phone calls for outreach with Emmi...

May 2024
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Director

Relationship, Product

There is nothing new with Emmi for Patient Driven Care Management. Wolters Kluwer is really not...

May 2024
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Director

Product, Value

The biggest outcome Emmi for Patient Driven Care Management is driving for us is Medicare wellness....

May 2024
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Director

Product

I would tell a friend that Wolters Kluwer's patient engagement and the system's ability to really...

May 2024
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(0)
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Director

Product

The technology that Wolters Kluwer has for transferring patients directly to the services that they...

May 2024
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