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Prime Suite (EHR) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Loyalty

With Greenway Health, we have transitioned from a paper-based environment. We were using just a very...

Apr 2025
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COO

Relationship

The product experts that Greenway Health had were excellent and very attentive, and they took their...

Apr 2025
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COO

Loyalty

Prime Suite has its errors, mainly with the technology. Greenway Health is migrating from Citrix...

Apr 2025
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Manager

Product

I like Greenway Health. Prime Suite is something that I practically learned on, and it is helpful...

Mar 2025
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Manager

Product

Some of the things that could be frustrating in the product are caused by user error. People say...

Mar 2025
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Manager

Product

We have a tool that we use for charting, and that is where our pictures go. We have to make a...

Mar 2025
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Manager

Relationship

When Prime Suite is down, the vendor usually fixes it pretty quickly. They try hard.

Mar 2025
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Manager

Product

The advice I would give another customer is that there is going to be a learning curve in anything....

Mar 2025
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Director

Relationship

My likelihood to recommend Greenway Health rates in the middle of the road because of the lack of...

Sep 2024
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Director

Relationship

If I could, I would improve Prime Suite's performance, the user interface, the service, and the...

Sep 2024
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Director

Culture

We may buy Prime Suite again if there is no other solution. We have had some challenges with how...

Sep 2024
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Director

Loyalty

We have needed our EHR to work in ways that most EHRs don't. We have had some unique situations that...

Sep 2024
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Manager

Product

In Prime Suite, the interface is a bit better, and we can do more things on the EMR side when...

Jun 2024
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Manager

Product

Prime Suite is pretty decent at reporting. We can get a lot of stuff to an Excel spreadsheet, and we...

Jun 2024
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