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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018:
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January 2019
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User Commentary

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Manager

I think the solution works well. We have been with the vendor for a while, and they have been able...

Feb 2021
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Manager

The system's immunization could be a little bit better. We would like to see a little bit more of...

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Manager

Greenway Health has made some changes. We were thinking about moving to a different system with them...

Feb 2021
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Manager

I would recommend Greenway Health. Prime Suite does what it is supposed to do. We haven't had any...

Feb 2021
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Manager

I don't think that Greenway Health nickel-and-dimes us. We will have to pay for things one way or...

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Manager

Greenway Health had a rough patch for a while, but they came back from that rough patch. I have been...

Aug 2020
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Manager

I don't like being charged per user. As I grow, I have to keep paying for additional users, and that...

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Manager

I can't get some of the rules that I want, and that is why we want to upgrade to one of the vendor's...

Aug 2020
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CMIO

There are definitely some issues with the product that can be fixed to make it a lot easier to use...

Jul 2020
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CMIO

We aren't considering moving off of the product at this point. It would be a huge expense in many...

Jul 2020
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CMIO

The upgrades to the product have been sparse the last couple of years, and the vendor isn't doing...

Jul 2020
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CMIO

I would maybe buy the product again if I were starting over. It is hard to say. The problem is that...

Jul 2020
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CMIO

The vendor support has been relatively lackluster. We often have to call a bunch of times to reach...

Jul 2020
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COO

We use Greenway Health’s product, and in all honestly, we would love to be rid of the vendor. I...

Jun 2020
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CEO/President

I doubt that there is an EMR out there that can actually drive tangible outcomes. An EHR is really...

Jun 2020
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CEO/President

On a scale of one to ten, ten being yes and one being no, Greenway Health is probably a six or a...

Jun 2020
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CEO/President

There isn't much ongoing training. Greenway Health cancelled all of their training because of...

Jun 2020
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CEO/President

For the functionality that we require, the product is good. We get our money's worth. I would...

Jun 2020
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CEO/President

The phone and web support has gotten better. For COVID-19, the vendor sent out emails every now and...

Jun 2020
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CEO/President

All that I could ask for would be that the vendor decreases the number of clicks required to do...

Jun 2020
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CEO/President

My highest priority with any EMR is interoperability. The ability for me to connect the product to...

Jun 2020
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