Prime Suite (EHR) Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/20/2020 5:02:06 AM and Model.EvProductId = 1905

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Relationship

Greenway Health had a rough patch for a while, but they came back from that rough patch. I have been...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't like being charged per user. As I grow, I have to keep paying for additional users, and that...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I can't get some of the rules that I want, and that is why we want to upgrade to one of the vendor's...

Aug 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

There are definitely some issues with the product that can be fixed to make it a lot easier to use...

Jul 2020
 Helpful

 or  to see details.

CMIO

Future Outlook

We aren't considering moving off of the product at this point. It would be a huge expense in many...

Jul 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The upgrades to the product have been sparse the last couple of years, and the vendor isn't doing...

Jul 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

I would maybe buy the product again if I were starting over. It is hard to say. The problem is that...

Jul 2020
 Helpful

 or  to see details.

CMIO

Service and Support

The vendor support has been relatively lackluster. We often have to call a bunch of times to reach...

Jul 2020
 Helpful

 or  to see details.

COO

Service and Support

We use Greenway Health’s product, and in all honestly, we would love to be rid of the vendor. I...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I doubt that there is an EMR out there that can actually drive tangible outcomes. An EHR is really...

Jun 2020
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

On a scale of one to ten, ten being yes and one being no, Greenway Health is probably a six or a...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Implementation and Training

There isn't much ongoing training. Greenway Health cancelled all of their training because of...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

For the functionality that we require, the product is good. We get our money's worth. I would...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

The phone and web support has gotten better. For COVID-19, the vendor sent out emails every now and...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

All that I could ask for would be that the vendor decreases the number of clicks required to do...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

My highest priority with any EMR is interoperability. The ability for me to connect the product to...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Greenway Health’s updates are a little clunky. Greenway Health is not great at communicating, and...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are things that don’t seem right to us as far as functionality goes. For example, on an...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Greenway Health’s support has gone downhill. The knowledge base is just not there. To be honest, we...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

We are having issues with our account and our contract. That is why we are looking for an...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

All the quality programming and regulatory reporting is beyond frustrating because Greenway Health...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In a perfect world, the inbound CCD with direct messaging would pull discrete data and populate the...

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Interoperability can mean 600 different things, such as transferring data through HL7 messages,...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the EHR, we haven't really had any major upgrades. When we do have upgrades, they are rolled...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Prime Suite has met our needs, and it continues to meet our needs. We are disappointed to hear that...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is part of our long-term plans. We have been waiting for the vendor to polish up their...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We all want more for less, but with Greenway Health, the cost of everything has pretty much been...

Mar 2020
 Helpful

 or  to see details.

CMIO

Future Outlook

It is up in the air right now whether the system is part of our long-term plans. We have some very...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We upgraded the system, and Greenway Health did a great job with that. They did all of the upgrades...

Mar 2020
 Helpful

 or  to see details.

CMIO

Service and Support

When we employ Greenway Health's training services, Greenway Health does a great job.

Mar 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

We give the system a good rating for supporting our integration goals. Greenway Health does a good...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Prime Suite has had some hiccups lately with not being completely accurate with MIPS. Its quality...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The system is still very easy to pick up on and learn. Our end users find the system easy to use.

Mar 2020
 Helpful

 or  to see details.

CMIO

Technology

If I am looking at Greenway Health, they are absolutely delivering new technology that meets our...

Mar 2020
 Helpful

 or  to see details.

CMIO

Relationship

We have been in communication with some of Greenway Health's executives. I give Greenway Health a...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Greenway Health doesn’t have a flat fee. They charge us for prescriptions, patient engagement, a...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Greenway Health has not kept their promises when it comes to quality measures. Something wasn’t...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Without hesitation, I would recommend Greenway Health, and we have. In our area, there are multiple...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have no paper billing. I give Greenway Health access to the billing, and they pull the charges,...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

Greenway Health’s patient messaging was really hard to put into place, but I think most patient...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Greenway Health gives the providers too many options with the EHR. Everyone in my office gets to the...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Greenway Health is heading toward releasing newsletters from the executive committees, but that...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I can’t say we will stay with Greenway Health forever. My doctors use another EMR in the hospital,...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

I have never felt unsupported by Greenway Health. I have gotten pretty cranky at some of Greenway...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Greenway Health’s executives aren't afraid to talk to us. As much as the quality measures failed,...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Greenway Health knows that there is a lot of competition. I would suspect they are going to make...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

My impression of the system is that the tool is not robust around the orthopedic field. There are...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Greenway Health does not always keep their promises. There is definitely an effort to keep promises,...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor is pretty accessible when training is needed.

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have had our ups and downs. In the beginning, Greenway Health didn’t really have tons of...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Greenway Health doesn’t keep all of their promises. They nickel-and-dime us a little bit. Our state...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Any medical practice is held to certain quality measures and standards that we have to report on to...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Greenway Health is pretty awful. My frustrations come from changing the servers where patient data...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We did a server update with Greenway Health, and we noticed quite a few things stopped working...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a hotfix out there for Prime Suite that I keep hearing about. We have requested to upgrade...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I certainly hope that Prime Suite is not part of our long-term plans. There are much better products...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Prime Suite is clunky. We have often had to put a lot of money into third-party vendors in order to...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

If we look at what the salespeople tell us and then how things work, Greenway Health doesn’t keep...

Sep 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

We were not able to get information back and forth between Prime Suite and the hospital system. We...

Sep 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We love the system's preregistration functionality. It lets us send emails to patients a week before...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had our share of difficulties with Prime Suite. Sometimes things weren’t calculated...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Some people say that Greenway Health doesn’t keep their promises. Greenway Health has fallen down a...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Greenway Health doesn’t have excellent training, and their system has bugs, glitches, and hiccups...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have had ongoing issues with Prime Suite. Greenway Health needs to fix the system's bugs, and...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

We get some special attention because of our size. Greenway Health assigned a person to us and we...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Prime Suite costs a lot of money, and we don’t feel like we are getting the responsiveness that we...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We are looking at our options since everything is being morphed into Intergy. Prime Suite has a much...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Greenway Health is not willing to make changes or customize things for their clients, so we have to...

May 2019
 Helpful

 or  to see details.

Manager

Service and Support

Greenway Health has terrible support. When we ask Greenway Health to fix something or do something,...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

Greenway Health lacks communication and the commitment to keep their promises. For example, we could...

May 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Greenway Health has three or four EMR platforms. Greenway Health does okay with those platforms, but...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

After some work, Prime Suite's functionality has been okay. There are a lot of things we wish the...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Greenway Health doesn’t really do updates to their product. We haven’t seen a major update in a long...

May 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

Prime Suite is also very difficult to integrate with. It is an expensive process, and there are...

May 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I have been rating Greenway Health pretty low, but I don’t have anything else to say outside of...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Greenway Health just changed their CEO again a few months ago. They have had two in the last year....

May 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

In regard to CPC+, we had a list of quality measures that we had to submit, and CMS had a deadline....

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is no chance that I would buy Greenway Health's product again. We implemented a few years ago,...

May 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Prime Suite has been very consistent, and that is what we’re looking for. The structure of Prime...

Apr 2019
 Helpful

 or  to see details.

Manager

Relationship

Communication with Greenway Health could be improved. We would like to know more about Greenway...

Apr 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Greenway Health is well organized, but the training for Prime Suite is deployed in a way that...

Apr 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

The ease of use depends upon the starting point of somebody’s computer literacy. The program is...

Apr 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I have been happy with Prime Suite, but it has had some problems and has been quite frustrating for...

Mar 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

We made quite an investment in Prime Suite, and now the platform is kind of on its way out. Another...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Prime Suite was not built to truly handle an organization like ours. Because of that, we have some...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Every clinician thinks there are too many clicks in his or her EMR. However, I think that Prime...

Mar 2019