Prime Suite (EHR) Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations, Product

Something that could be improved about Greenway Health’s upgrade process would be giving us more...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The patient portal isn’t as robust as others. It is radically different from other major vendors'...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Greenway Health’s people are good; they try, and I have never had beef with them. Greenway Health's...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Prime Suite hasn't been the kind of mature product that gets the same reinvestment in its innovation...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I had end users call Greenway Health's support team with an identifiable problem, and the end users...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Greenway Health was having a lot of issues with their server going down in the middle of the day...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Midway through our contract with Greenway Health, the vendor increased our prices with two weeks’...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some helpful workflows in Greenway Health’s EHR, such as the tasking workflow. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor needs to be a lot more open to change. They are fairly closed from an API perspective....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

A while ago, the vendor told us that they weren't going to continue to support Prime Suite. They...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The system has been decent when it comes to its functionality and user friendliness. However, there...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

If we want training, the vendor will charge us for that. The only training that we get is when the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles