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Prime Suite (EHR) Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

I think the solution works well. We have been with the vendor for a while, and they have been able...

Feb 2021
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Manager

The system's immunization could be a little bit better. We would like to see a little bit more of...

Feb 2021
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Manager

Greenway Health has made some changes. We were thinking about moving to a different system with them...

Feb 2021
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Manager

I would recommend Greenway Health. Prime Suite does what it is supposed to do. We haven't had any...

Feb 2021
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Manager

I don't think that Greenway Health nickel-and-dimes us. We will have to pay for things one way or...

Feb 2021
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Manager

Greenway Health had a rough patch for a while, but they came back from that rough patch. I have been...

Aug 2020
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Manager

I don't like being charged per user. As I grow, I have to keep paying for additional users, and that...

Aug 2020
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Manager

I can't get some of the rules that I want, and that is why we want to upgrade to one of the vendor's...

Aug 2020
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CMIO

There are definitely some issues with the product that can be fixed to make it a lot easier to use...

Jul 2020
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CMIO

We aren't considering moving off of the product at this point. It would be a huge expense in many...

Jul 2020
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CMIO

The upgrades to the product have been sparse the last couple of years, and the vendor isn't doing...

Jul 2020
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CMIO

I would maybe buy the product again if I were starting over. It is hard to say. The problem is that...

Jul 2020
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CMIO

The vendor support has been relatively lackluster. We often have to call a bunch of times to reach...

Jul 2020
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COO

We use Greenway Health’s product, and in all honestly, we would love to be rid of the vendor. I...

Jun 2020
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CEO/President

I doubt that there is an EMR out there that can actually drive tangible outcomes. An EHR is really...

Jun 2020
(0)
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CEO/President

On a scale of one to ten, ten being yes and one being no, Greenway Health is probably a six or a...

Jun 2020
(0)
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CEO/President

There isn't much ongoing training. Greenway Health cancelled all of their training because of...

Jun 2020
(0)
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CEO/President

For the functionality that we require, the product is good. We get our money's worth. I would...

Jun 2020
(0)
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CEO/President

The phone and web support has gotten better. For COVID-19, the vendor sent out emails every now and...

Jun 2020
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CEO/President

All that I could ask for would be that the vendor decreases the number of clicks required to do...

Jun 2020
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CEO/President

My highest priority with any EMR is interoperability. The ability for me to connect the product to...

Jun 2020
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Analyst/Coordinator

Greenway Health’s updates are a little clunky. Greenway Health is not great at communicating, and...

May 2020
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Analyst/Coordinator

There are things that don’t seem right to us as far as functionality goes. For example, on an...

May 2020
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Analyst/Coordinator

Greenway Health’s support has gone downhill. The knowledge base is just not there. To be honest, we...

May 2020
(0)
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Analyst/Coordinator

We are having issues with our account and our contract. That is why we are looking for an...

May 2020
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Analyst/Coordinator

All the quality programming and regulatory reporting is beyond frustrating because Greenway Health...

May 2020
(0)
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Director

In a perfect world, the inbound CCD with direct messaging would pull discrete data and populate the...

Mar 2020
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Director

Interoperability can mean 600 different things, such as transferring data through HL7 messages,...

Mar 2020
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Manager

With the EHR, we haven't really had any major upgrades. When we do have upgrades, they are rolled...

Mar 2020
(0)
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Manager

Prime Suite has met our needs, and it continues to meet our needs. We are disappointed to hear that...

Mar 2020
(0)
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Manager

The vendor is part of our long-term plans. We have been waiting for the vendor to polish up their...

Mar 2020
(0)
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Manager

We all want more for less, but with Greenway Health, the cost of everything has pretty much been...

Mar 2020
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CMIO

It is up in the air right now whether the system is part of our long-term plans. We have some very...

Mar 2020
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CMIO

We upgraded the system, and Greenway Health did a great job with that. They did all of the upgrades...

Mar 2020
(0)
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CMIO

When we employ Greenway Health's training services, Greenway Health does a great job.

Mar 2020
(0)
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CMIO

We give the system a good rating for supporting our integration goals. Greenway Health does a good...

Mar 2020
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CMIO

Prime Suite has had some hiccups lately with not being completely accurate with MIPS. Its quality...

Mar 2020
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CMIO

The system is still very easy to pick up on and learn. Our end users find the system easy to use.

Mar 2020
(0)
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CMIO

If I am looking at Greenway Health, they are absolutely delivering new technology that meets our...

Mar 2020
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CMIO

We have been in communication with some of Greenway Health's executives. I give Greenway Health a...

Mar 2020
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Manager

Greenway Health doesn’t have a flat fee. They charge us for prescriptions, patient engagement, a...

Mar 2020
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Manager

Greenway Health has not kept their promises when it comes to quality measures. Something wasn’t...

Mar 2020
(0)
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Manager

Without hesitation, I would recommend Greenway Health, and we have. In our area, there are multiple...

Mar 2020
(0)
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Manager

I have no paper billing. I give Greenway Health access to the billing, and they pull the charges,...

Mar 2020
(0)
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Manager

Greenway Health’s patient messaging was really hard to put into place, but I think most patient...

Mar 2020
(0)
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Manager

Greenway Health gives the providers too many options with the EHR. Everyone in my office gets to the...

Mar 2020
(0)
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Manager

Greenway Health is heading toward releasing newsletters from the executive committees, but that...

Mar 2020
(0)
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Manager

I can’t say we will stay with Greenway Health forever. My doctors use another EMR in the hospital,...

Mar 2020
(0)
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Manager

I have never felt unsupported by Greenway Health. I have gotten pretty cranky at some of Greenway...

Mar 2020
(0)
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Manager

Greenway Health’s executives aren't afraid to talk to us. As much as the quality measures failed,...

Mar 2020
(0)
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Manager

Greenway Health knows that there is a lot of competition. I would suspect they are going to make...

Mar 2020
(0)
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Manager

My impression of the system is that the tool is not robust around the orthopedic field. There are...

Mar 2020
(0)
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Manager

Greenway Health does not always keep their promises. There is definitely an effort to keep promises,...

Mar 2020
(0)
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Manager

The vendor is pretty accessible when training is needed.

Mar 2020
(0)
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VP/Other Executive

We have had our ups and downs. In the beginning, Greenway Health didn’t really have tons of...

Mar 2020
(0)
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VP/Other Executive

Greenway Health doesn’t keep all of their promises. They nickel-and-dime us a little bit. Our state...

Mar 2020
(0)
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