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Prime Suite (EHR) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
Greenway Health had a rough patch for a while, but they came back from that rough patch. I have been...
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Manager
ROI / Cost (care and feeding)
I don't like being charged per user. As I grow, I have to keep paying for additional users, and that...
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Manager
Functionality and Upgrades
I can't get some of the rules that I want, and that is why we want to upgrade to one of the vendor's...
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CMIO
Functionality and Upgrades
There are definitely some issues with the product that can be fixed to make it a lot easier to use...
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CMIO
Future Outlook
We aren't considering moving off of the product at this point. It would be a huge expense in many...
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CMIO
Functionality and Upgrades
The upgrades to the product have been sparse the last couple of years, and the vendor isn't doing...
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CMIO
Other Observations & Comments
I would maybe buy the product again if I were starting over. It is hard to say. The problem is that...
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CMIO
Service and Support
The vendor support has been relatively lackluster. We often have to call a bunch of times to reach...
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COO
Service and Support
We use Greenway Health’s product, and in all honestly, we would love to be rid of the vendor. I...
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CEO/President
Other Observations & Comments
I doubt that there is an EMR out there that can actually drive tangible outcomes. An EHR is really...
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CEO/President
ROI / Cost (care and feeding)
On a scale of one to ten, ten being yes and one being no, Greenway Health is probably a six or a...
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CEO/President
Implementation and Training
There isn't much ongoing training. Greenway Health cancelled all of their training because of...
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CEO/President
Functionality and Upgrades
For the functionality that we require, the product is good. We get our money's worth. I would...
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CEO/President
Service and Support
The phone and web support has gotten better. For COVID-19, the vendor sent out emails every now and...
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CEO/President
Functionality and Upgrades
All that I could ask for would be that the vendor decreases the number of clicks required to do...
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CEO/President
Other Observations & Comments
My highest priority with any EMR is interoperability. The ability for me to connect the product to...
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Analyst/Coordinator
Functionality and Upgrades
Greenway Health’s updates are a little clunky. Greenway Health is not great at communicating, and...
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Analyst/Coordinator
Functionality and Upgrades
There are things that don’t seem right to us as far as functionality goes. For example, on an...
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Analyst/Coordinator
Service and Support
Greenway Health’s support has gone downhill. The knowledge base is just not there. To be honest, we...
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Analyst/Coordinator
Sales and Contracting
We are having issues with our account and our contract. That is why we are looking for an...
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Analyst/Coordinator
Functionality and Upgrades
All the quality programming and regulatory reporting is beyond frustrating because Greenway Health...
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Director
Functionality and Upgrades
In a perfect world, the inbound CCD with direct messaging would pull discrete data and populate the...
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Director
Interfacing and Integration
Interoperability can mean 600 different things, such as transferring data through HL7 messages,...
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Manager
Functionality and Upgrades
With the EHR, we haven't really had any major upgrades. When we do have upgrades, they are rolled...
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Manager
Functionality and Upgrades
Prime Suite has met our needs, and it continues to meet our needs. We are disappointed to hear that...
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Manager
Other Observations & Comments
The vendor is part of our long-term plans. We have been waiting for the vendor to polish up their...
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Manager
Other Observations & Comments
We all want more for less, but with Greenway Health, the cost of everything has pretty much been...
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CMIO
Future Outlook
It is up in the air right now whether the system is part of our long-term plans. We have some very...
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CMIO
Functionality and Upgrades
We upgraded the system, and Greenway Health did a great job with that. They did all of the upgrades...
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CMIO
Service and Support
When we employ Greenway Health's training services, Greenway Health does a great job.
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CMIO
Interfacing and Integration
We give the system a good rating for supporting our integration goals. Greenway Health does a good...
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CMIO
Functionality and Upgrades
Prime Suite has had some hiccups lately with not being completely accurate with MIPS. Its quality...
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CMIO
Functionality and Upgrades
The system is still very easy to pick up on and learn. Our end users find the system easy to use.
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CMIO
Technology
If I am looking at Greenway Health, they are absolutely delivering new technology that meets our...
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CMIO
Relationship
We have been in communication with some of Greenway Health's executives. I give Greenway Health a...
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Manager
ROI / Cost (care and feeding)
Greenway Health doesn’t have a flat fee. They charge us for prescriptions, patient engagement, a...
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Manager
Functionality and Upgrades
Greenway Health has not kept their promises when it comes to quality measures. Something wasn’t...
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Manager
Functionality and Upgrades
Without hesitation, I would recommend Greenway Health, and we have. In our area, there are multiple...
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Manager
Functionality and Upgrades
I have no paper billing. I give Greenway Health access to the billing, and they pull the charges,...
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Manager
Technology
Greenway Health’s patient messaging was really hard to put into place, but I think most patient...
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Manager
Other Observations & Comments
Greenway Health gives the providers too many options with the EHR. Everyone in my office gets to the...
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Manager
Other Observations & Comments
Greenway Health is heading toward releasing newsletters from the executive committees, but that...
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Manager
Other Observations & Comments
I can’t say we will stay with Greenway Health forever. My doctors use another EMR in the hospital,...
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Manager
Service and Support
I have never felt unsupported by Greenway Health. I have gotten pretty cranky at some of Greenway...
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Manager
Relationship
Greenway Health’s executives aren't afraid to talk to us. As much as the quality measures failed,...
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Manager
Other Observations & Comments
Greenway Health knows that there is a lot of competition. I would suspect they are going to make...
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Manager
Technology
My impression of the system is that the tool is not robust around the orthopedic field. There are...
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Manager
Relationship
Greenway Health does not always keep their promises. There is definitely an effort to keep promises,...
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Manager
Implementation and Training
The vendor is pretty accessible when training is needed.
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VP/Other Executive
Other Observations & Comments
We have had our ups and downs. In the beginning, Greenway Health didn’t really have tons of...
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VP/Other Executive
ROI / Cost (care and feeding)
Greenway Health doesn’t keep all of their promises. They nickel-and-dime us a little bit. Our state...
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Director
Functionality and Upgrades
Any medical practice is held to certain quality measures and standards that we have to report on to...
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Director
Relationship
Greenway Health is pretty awful. My frustrations come from changing the servers where patient data...
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Director
Functionality and Upgrades
We did a server update with Greenway Health, and we noticed quite a few things stopped working...
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Director
Functionality and Upgrades
There is a hotfix out there for Prime Suite that I keep hearing about. We have requested to upgrade...
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Director
Functionality and Upgrades
I certainly hope that Prime Suite is not part of our long-term plans. There are much better products...
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Director
Functionality and Upgrades
Prime Suite is clunky. We have often had to put a lot of money into third-party vendors in order to...
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Director
Relationship
If we look at what the salespeople tell us and then how things work, Greenway Health doesn’t keep...
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Director
Interfacing and Integration
We were not able to get information back and forth between Prime Suite and the hospital system. We...
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Manager
Functionality and Upgrades
We love the system's preregistration functionality. It lets us send emails to patients a week before...
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Manager
Functionality and Upgrades
We have had our share of difficulties with Prime Suite. Sometimes things weren’t calculated...
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Manager
Relationship
Some people say that Greenway Health doesn’t keep their promises. Greenway Health has fallen down a...
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Manager
Implementation and Training
Greenway Health doesn’t have excellent training, and their system has bugs, glitches, and hiccups...
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Manager
Service and Support
We have had ongoing issues with Prime Suite. Greenway Health needs to fix the system's bugs, and...
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Manager
Relationship
We get some special attention because of our size. Greenway Health assigned a person to us and we...
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Manager
ROI / Cost (care and feeding)
Prime Suite costs a lot of money, and we don’t feel like we are getting the responsiveness that we...
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Manager
Other Observations & Comments
We are looking at our options since everything is being morphed into Intergy. Prime Suite has a much...
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Manager
Functionality and Upgrades
Greenway Health is not willing to make changes or customize things for their clients, so we have to...
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Manager
Service and Support
Greenway Health has terrible support. When we ask Greenway Health to fix something or do something,...
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Manager
Relationship
Greenway Health lacks communication and the commitment to keep their promises. For example, we could...
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Manager
Other Observations & Comments
Greenway Health has three or four EMR platforms. Greenway Health does okay with those platforms, but...
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Director
Future Outlook
After some work, Prime Suite's functionality has been okay. There are a lot of things we wish the...
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Director
Functionality and Upgrades
Greenway Health doesn’t really do updates to their product. We haven’t seen a major update in a long...
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Director
Interfacing and Integration
Prime Suite is also very difficult to integrate with. It is an expensive process, and there are...
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Director
ROI / Cost (care and feeding)
I have been rating Greenway Health pretty low, but I don’t have anything else to say outside of...
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Director
Functionality and Upgrades
Greenway Health just changed their CEO again a few months ago. They have had two in the last year....
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Director
ROI / Cost (care and feeding)
In regard to CPC+, we had a list of quality measures that we had to submit, and CMS had a deadline....
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Director
Functionality and Upgrades
There is no chance that I would buy Greenway Health's product again. We implemented a few years ago,...
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Manager
Interfacing and Integration
Prime Suite has been very consistent, and that is what we’re looking for. The structure of Prime...
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Manager
Relationship
Communication with Greenway Health could be improved. We would like to know more about Greenway...
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Manager
Implementation and Training
Greenway Health is well organized, but the training for Prime Suite is deployed in a way that...
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Manager
Lessons Learned
The ease of use depends upon the starting point of somebody’s computer literacy. The program is...
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Manager
Other Observations & Comments
I have been happy with Prime Suite, but it has had some problems and has been quite frustrating for...
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Manager
Sales and Contracting
We made quite an investment in Prime Suite, and now the platform is kind of on its way out. Another...
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Analyst/Coordinator
Functionality and Upgrades
Prime Suite was not built to truly handle an organization like ours. Because of that, we have some...
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Analyst/Coordinator
Functionality and Upgrades
Every clinician thinks there are too many clicks in his or her EMR. However, I think that Prime...
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