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Prime Suite (EHR) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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EHR Interoperability Overview 2025: A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
EHR Interoperability Overview 2025:
A Look at How Vendors Are Supporting Patient Record, Third-Party & Payer-Provider Interoperability
December 2025
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Commentary Summary

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User Commentary

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Manager

Product

We are a small office, so by using multiple solutions from Greenway Health, we are able to see what...

Oct 2025
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(0)
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Director

Relationship, Operations, Value

Greenway Health is not proactive at all. We are the ones reaching out. There isn't much ongoing...

Aug 2025
||
(0)
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Director

Loyalty, Product

Prime Suite is pretty user-friendly and customizable. The workflow is appropriate. We are able to...

Aug 2025
||
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Director

Product, Value

The benefit we have seen from using multiple solutions from Greenway Health is just how the tools...

Aug 2025
||
(0)
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Director

Product

Prime Suite needs a user interface facelift. It isn't entirely DOS, but it is looking aged compared...

Aug 2025
||
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Manager

Loyalty

We are on Prime Suite in one of our offices. We decided to adopt a third-party solution to try to...

Jun 2025
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Manager

Product

Prime Suite is like an iPhone. It may not be as customizable or flashy as other solutions, but it...

Jun 2025
||
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Manager

Relationship

Greenway Health talks about getting ambient listening for Prime Suite all the time, but they always...

Jun 2025
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Manager

Value

I would say that Prime Suite is great at delivering outcomes. We feel like we get our money’s worth...

Jun 2025
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COO

Loyalty

With Greenway Health, we have transitioned from a paper-based environment. We were using just a very...

Apr 2025
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COO

Relationship

The product experts that Greenway Health had were excellent and very attentive, and they took their...

Apr 2025
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COO

Loyalty

Prime Suite has its errors, mainly with the technology. Greenway Health is migrating from Citrix...

Apr 2025
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