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Commentary Summary
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User Commentary
Manager
I think the solution works well. We have been with the vendor for a while, and they have been able...
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Manager
The system's immunization could be a little bit better. We would like to see a little bit more of...
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Manager
Greenway Health has made some changes. We were thinking about moving to a different system with them...
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Manager
I would recommend Greenway Health. Prime Suite does what it is supposed to do. We haven't had any...
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Manager
I don't think that Greenway Health nickel-and-dimes us. We will have to pay for things one way or...
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Manager
Greenway Health had a rough patch for a while, but they came back from that rough patch. I have been...
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Manager
I don't like being charged per user. As I grow, I have to keep paying for additional users, and that...
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Manager
I can't get some of the rules that I want, and that is why we want to upgrade to one of the vendor's...
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CMIO
There are definitely some issues with the product that can be fixed to make it a lot easier to use...
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CMIO
We aren't considering moving off of the product at this point. It would be a huge expense in many...
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CMIO
The upgrades to the product have been sparse the last couple of years, and the vendor isn't doing...
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CMIO
I would maybe buy the product again if I were starting over. It is hard to say. The problem is that...
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CMIO
The vendor support has been relatively lackluster. We often have to call a bunch of times to reach...
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COO
We use Greenway Health’s product, and in all honestly, we would love to be rid of the vendor. I...
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CEO/President
I doubt that there is an EMR out there that can actually drive tangible outcomes. An EHR is really...
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CEO/President
On a scale of one to ten, ten being yes and one being no, Greenway Health is probably a six or a...
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CEO/President
There isn't much ongoing training. Greenway Health cancelled all of their training because of...
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CEO/President
For the functionality that we require, the product is good. We get our money's worth. I would...
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CEO/President
The phone and web support has gotten better. For COVID-19, the vendor sent out emails every now and...
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CEO/President
All that I could ask for would be that the vendor decreases the number of clicks required to do...
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CEO/President
My highest priority with any EMR is interoperability. The ability for me to connect the product to...
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Analyst/Coordinator
Greenway Health’s updates are a little clunky. Greenway Health is not great at communicating, and...
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Analyst/Coordinator
There are things that don’t seem right to us as far as functionality goes. For example, on an...
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Analyst/Coordinator
Greenway Health’s support has gone downhill. The knowledge base is just not there. To be honest, we...
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Analyst/Coordinator
We are having issues with our account and our contract. That is why we are looking for an...
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Analyst/Coordinator
All the quality programming and regulatory reporting is beyond frustrating because Greenway Health...
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Director
In a perfect world, the inbound CCD with direct messaging would pull discrete data and populate the...
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Director
Interoperability can mean 600 different things, such as transferring data through HL7 messages,...
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Manager
With the EHR, we haven't really had any major upgrades. When we do have upgrades, they are rolled...
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Manager
Prime Suite has met our needs, and it continues to meet our needs. We are disappointed to hear that...
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Manager
The vendor is part of our long-term plans. We have been waiting for the vendor to polish up their...
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Manager
We all want more for less, but with Greenway Health, the cost of everything has pretty much been...
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CMIO
It is up in the air right now whether the system is part of our long-term plans. We have some very...
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CMIO
We upgraded the system, and Greenway Health did a great job with that. They did all of the upgrades...
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CMIO
When we employ Greenway Health's training services, Greenway Health does a great job.
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CMIO
We give the system a good rating for supporting our integration goals. Greenway Health does a good...
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CMIO
Prime Suite has had some hiccups lately with not being completely accurate with MIPS. Its quality...
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CMIO
The system is still very easy to pick up on and learn. Our end users find the system easy to use.
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CMIO
If I am looking at Greenway Health, they are absolutely delivering new technology that meets our...
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CMIO
We have been in communication with some of Greenway Health's executives. I give Greenway Health a...
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Manager
Greenway Health doesn’t have a flat fee. They charge us for prescriptions, patient engagement, a...
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Manager
Greenway Health has not kept their promises when it comes to quality measures. Something wasn’t...
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Manager
Without hesitation, I would recommend Greenway Health, and we have. In our area, there are multiple...
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Manager
I have no paper billing. I give Greenway Health access to the billing, and they pull the charges,...
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Manager
Greenway Health’s patient messaging was really hard to put into place, but I think most patient...
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Manager
Greenway Health gives the providers too many options with the EHR. Everyone in my office gets to the...
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Manager
Greenway Health is heading toward releasing newsletters from the executive committees, but that...
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Manager
I can’t say we will stay with Greenway Health forever. My doctors use another EMR in the hospital,...
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Manager
I have never felt unsupported by Greenway Health. I have gotten pretty cranky at some of Greenway...
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Manager
Greenway Health’s executives aren't afraid to talk to us. As much as the quality measures failed,...
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Manager
Greenway Health knows that there is a lot of competition. I would suspect they are going to make...
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Manager
My impression of the system is that the tool is not robust around the orthopedic field. There are...
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Manager
Greenway Health does not always keep their promises. There is definitely an effort to keep promises,...
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Manager
The vendor is pretty accessible when training is needed.
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VP/Other Executive
We have had our ups and downs. In the beginning, Greenway Health didn’t really have tons of...
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VP/Other Executive
Greenway Health doesn’t keep all of their promises. They nickel-and-dime us a little bit. Our state...
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