Prime Suite (EHR) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
We are a small office, so by using multiple solutions from Greenway Health, we are able to see what...
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Relationship, Operations, Value
Greenway Health is not proactive at all. We are the ones reaching out. There isn't much ongoing...
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Loyalty, Product
Prime Suite is pretty user-friendly and customizable. The workflow is appropriate. We are able to...
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Product, Value
The benefit we have seen from using multiple solutions from Greenway Health is just how the tools...
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Product
Prime Suite needs a user interface facelift. It isn't entirely DOS, but it is looking aged compared...
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Loyalty
We are on Prime Suite in one of our offices. We decided to adopt a third-party solution to try to...
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Product
Prime Suite is like an iPhone. It may not be as customizable or flashy as other solutions, but it...
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Relationship
Greenway Health talks about getting ambient listening for Prime Suite all the time, but they always...
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Value
I would say that Prime Suite is great at delivering outcomes. We feel like we get our money’s worth...
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Loyalty
With Greenway Health, we have transitioned from a paper-based environment. We were using just a very...
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Relationship
The product experts that Greenway Health had were excellent and very attentive, and they took their...
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Loyalty
Prime Suite has its errors, mainly with the technology. Greenway Health is migrating from Citrix...
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Product
I like Greenway Health. Prime Suite is something that I practically learned on, and it is helpful...
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Product
Some of the things that could be frustrating in the product are caused by user error. People say...
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Product
We have a tool that we use for charting, and that is where our pictures go. We have to make a...
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Relationship
When Prime Suite is down, the vendor usually fixes it pretty quickly. They try hard.
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Product
The advice I would give another customer is that there is going to be a learning curve in anything....
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