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Intergy EHR Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
We have been with the vendor for a long time and have gone through some rough patches. They finally...
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CIO
The vendor sometimes keeps their promises, but it takes them a really long time to fulfill those...
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Director
Greenway Health continues to be behind the curve in terms of preparedness for regulations and rolls...
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Manager
We are looking at a potential change away from Greenway Health, but nothing has been decided. We...
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Manager
Greenway Health doesn’t engage with their customers the way other vendors we work with do. They seem...
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Manager
Greenway Health has made some improvements, but not enough. We have gotten workarounds. We have had...
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COO
We love Intergy EHR. It has a meaningful use section, which is especially important for us because...
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COO
We have to get our own IT people involved every now and then because our EHR and another system...
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COO
Greenway Health is very responsive. I have an account executive from Greenway Health that I email...
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COO
Greenway Health could improve their data collection. There is a practice analytics portion of this,...
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COO
Greenway Health needs to focus on listening, taking our suggestions, and implementing them whenever...
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COO
It would be nice if the training was free, but it is what it is. We have to do custom reports and...
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Director
One of my recommendations for Greenway Health is to make better modifications to their interface so...
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Director
One of our issues is with Greenway Health's infrastructure. We are constantly dealing with their...
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Director
Everyone is having problems with getting data into the system and with being able to effectively...
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Director
Nickel-and-diming is a pretty consistent part of Greenway Health's history. The EHR is cheap, and we...
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Director
Intergy EHR almost causes more problems than it solves. It is more of a bump in the road that has...
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Director
Greenway Health's training offerings aren't very good, but that might not be fair. The vendor just...
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Director
We have always had significant issues with integration. Either it is expensive to integrate, or the...
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Director
I don't know how many times a week Intergy EHR crashes on the providers. We have some providers who...
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Director
It is often a week before we can get on a call with Greenway Health and go back and forth to resolve...
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Director
I would like to be given a better road map and maybe find a method that I am not used to. Our...
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Manager
Greenway Health just implemented telehealth functionality, but we have been doing telehealth since...
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Manager
The training information for Greenway Health's newer version is very minimal, and the upgrade is a...
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Manager
Greenway Health doesn't do anything for upgrades. They just push things out to the system. The...
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Manager
We have had the system for a long time, and we have received our money's worth. For the most part,...
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Director
The product needs better integration with outside parties. We feel as though the vendor is barely...
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Director
If we want anything outside of the normal scope of what the vendor's software offers, we have to pay...
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Director
The product's interface hasn’t changed much in many years. There are new capabilities out in the...
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Director
I honestly don’t know whether the vendor could regain our trust. The vendor doesn’t offer a solution...
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VP/Other Executive
I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...
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VP/Other Executive
We had someone in billing recently leave that person's job, and I envision hiring someone in billing...
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VP/Other Executive
I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...
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VP/Other Executive
COVID-19, in terms of support, has really not affected the vendor. I know people are working from...
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CEO/President
Greenway Health had some issues they were caught in with the Department of Justice, so the delivery...
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CEO/President
The EMR, the PM system, and the clearinghouse work very well together. Everything is tightly...
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CEO/President
We met with the previous CEO of Greenway Health and had a really good discussion, but we didn't...
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Physician
I have been asking Greenway Health for a report that shows all our patients with a chronic condition...
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Physician
With the most recent upgrade, the most noticeable change was when my medical assistant was working...
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Physician
Oftentimes in the days after an upgrade, we are prepared to document our encounters on paper because...
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Physician
We expected that we would get information from the software about patient outcomes to better inform...
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Physician
Intergy EHR does not exchange data very well. When we get a report on a patient who went to the ER,...
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Physician
Some functions are easy to use, such as previous notes or notes from other places that have been...
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Physician
We aren't getting our money's worth from Greenway Health because we can't get data from the care we...
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Manager
Anytime I call Greenway Health for support, they help me figure out what is wrong or they get back...
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Manager
I have had to fight for things this past year that the vendor said we would already have. It takes...
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Manager
We still haven't interfaced with the hospital system, and we can't get our labs back in the system....
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Manager
The overall product quality isn't bad. We still need to learn pieces and learn how to optimize the...
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CIO
When it comes to the internal use of the system and the billing practice management piece, the...
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CIO
The system is lacking some of the functionalities that are specific advantages to our specialty. The...
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CIO
I have a couple of neighbors to our practice that are using Intergy EHR, and they are happy with it....
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CIO
Intergy EHR is a decent, stable product. It is mature. Greenway Health keeps it up to date, and it...
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Director
I would recommend the solution to a friend, and I would tell my friend about the use and...
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Director
The vendor has supported us through COVID-19 by offering many different resources, but a lot of the...
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Manager
There is a lot of clicking in the system. That is getting better as Greenway Health comes out with...
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Manager
The training on the system is not good, and we don’t get enough of it. We have had some issues with...
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Analyst/Coordinator
We haven't had any training from Greenway Health. When Greenway Health bought Intergy EHR, they did...
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Analyst/Coordinator
We have been really frustrated with Greenway Health this year. They are making all kinds of changes...
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Analyst/Coordinator
Intergy EHR is actually quite excellent at supporting patient-centered care. It has good,...
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Analyst/Coordinator
The service from Greenway Health is fantastic. Their people are available at the drop of a pin. We...
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CIO
We can build almost anything out of Intergy EHR. It allows us to customize and adapt no matter what...
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CIO
Intergy EHR doesn’t reconcile anything for the patient. To go through things from a case manager...
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CIO
Greenway Health has broken promises on release dates, what they are going to get fixed, and how...
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CIO
Greenway Health has avoided nickel-and-diming, but only for the past year. They had an entire...
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CIO
It has been so long since we had initial training with Greenway Health. We have not really had any...
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CIO
With Greenway Health, I have some people who have used some of their products, so we get a lot for...
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CIO
I have been in regular contact with Greenway Health during COVID-19, but I really don’t know what...
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CIO
I am not sure that we are going to stick with Greenway Health long term. We just haven't had a great...
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CIO
Greenway Health has a lack of resources, and the ones they have know a single workflow. If that...
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Director
Things with our Greenway Health EHR have gotten worse. If it is possible for the EHR to have gotten...
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Physician
Greenway Health nickel-and-dimes us. That is a painful aspect of Intergy EHR. Even if the system...
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Physician
We aren't able to run the reports that we want to run at this point. If I want to run a report of...
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Physician
A big issue with Greenway Health is that they promised something, and we are already a year behind,...
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Physician
Greenway Health has sent us some emails about COVID-19, but I haven't reached out to them to seek...
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Physician
We have gone through so many changes with the product. The system has mutated, so to speak. It was...
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Physician
Recently, there has been a big push and more excitement, and everybody felt that there was hope for...
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Physician
If users are willing to pay Greenway Health for services, those users get more support. It would be...
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Physician
We aren't using the CCDs at this point, so we don't have interoperability with another common EMR...
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Physician
Intergy EHR is easy to use, but it isn't practical because we have to navigate multiple screens and...
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Physician
Greenway Health's support has improved. Now, we are able to connect via chat. We have a customer...
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Physician
In order to make things with Intergy EHR work better, we need to reach out to third parties. We are...
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Director
The most recent upgrades were for implementing new services, and those upgrades did not go smoothly.
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Director
Greenway Health's training is basically to read a document or occasionally to watch a video that...
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Director
The solution is working in the way that Greenway Health promoted. They have known for a long time...
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Director
The solution is simple to use. Greenway Health has been promising to deliver a major upgrade for a...
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Director
The vendor's support people are responsive to easy fixes, but bigger issues take quite a while. Over...
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Director
Given the fact that Greenway Health hasn't met a lot of promises, I probably wouldn't recommend the...
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Director
The solution has worked well over the years, but I would knock the rating down lower from where it...
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Manager
Integration and interoperability aren’t perfect, and there is room for improvement. The connection...
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Manager
The ease of use is better on the EHR side than the PM side, but I know my doctors have complained...
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Manager
The quality of the ongoing support has dropped. I would have rated it highly about a year ago....
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Manager
One big concern I have is with the approach Greenway Health has been taking in terms of limiting...
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Director
Greenway Health has sent out a lot of communications and resources that have helped practices...
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Manager
One of the main reasons the product is part of our long-term plans is that we have had it for a long...
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Manager
One of our biggest complaints is that Greenway Health charges for every little thing. Some features...
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Analyst/Coordinator
I am extremely happy. I have used other products, and I am still very happy with Intergy EHR. There...
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Analyst/Coordinator
Our EHR is not that finely tuned because we have medical providers, and they are their own animal...
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Analyst/Coordinator
We have asked for certain things such as being able to use signature pads to capture a signature on...
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Analyst/Coordinator
The vendor has been able to resolve our problems, and they have bent over backward to do that. The...
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Manager
We have to learn a lot of things on our own. If we do want training, it is really expensive. We can...
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Manager
The system does a good job, and we are doing better than making do. There are some things that we...
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Manager
Some of the users get really frustrated because the system isn't doing exactly what they want or...
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Manager
The system meets our functionality needs. It has gotten easier to do the documentation, and we know...
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Manager
I would give Greenway Health a lower rating for executive involvement. Their executives are hard to...
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Director
We had to turn on a dime and change our practice to support telehealth in a week. And we could do...
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Director
The next frontier for us is improving the patient experience by giving patients access to our...
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Director
The ongoing phone or web support is hit or miss. There are some rock stars who have really gone...
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Director
We have had a good time getting what we need from folks. But the reality is that there is a...
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Director
We rolled up our own sleeves and got our integration working with our population health and quality...
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Director
Intergy EHR is a legacy product. One big advantage is that because it is a legacy product, it has...
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Director
The EHR has no integrated video application, and the portal is very dysfunctional and terrible....
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Nurse
I would never purchase the system again. The product is outstanding, but the service is the worst....
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Nurse
Greenway Health is very responsive. They just don’t give us the responses we need. If I am calling...
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Nurse
If Greenway Health wanted to support practices during the COVID-19 crisis, they would have...
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Nurse
Greenway Health could definitely be updating technology to support patient-centered care. When we...
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Nurse
The product is really good. But the way Greenway Health has handled the crisis has made us feel like...
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Nurse
There is a group in town that bought the system a few weeks after us, and they said that that was...
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Manager
When we started with Greenway Health, we were under the impression that everything would be built in...
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Manager
I have heard that Prime Suite is much better. Quite honestly, I am not a fan of Intergy EHR. Our...
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Manager
The training was pretty good. The quality and effectiveness of the support vary. I reach out to the...
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