Intergy EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
The frustrating thing with Greenway Health is that we only get action if we go up the food chain,...
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Relationship, Product
I would tell someone considering Greenway Health that they will have to keep asking until they get...
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Product
Our physicians hate using Intergy EHR for documentation, and that is from our physicians who are...
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Culture, Relationship, Operations, Value
I have a love-hate relationship with Greenway Health. I believe in their software and their product....
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Loyalty
We looked at other systems, and we saw that we had a pretty darn good EHR. We were able to figure...
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Relationship, Product
Intergy EHR is a poor system. There are some basic functionalities that it doesn't really have. Our...
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Culture, Product, Value
Greenway Health hasn't done a lot of upgrades for the system. They did a big campaign recently where...
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Loyalty, Relationship, Operations
We are going to switch away from Greenway Health. Our previous product went belly up, so we had to...
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Operations
As part of our support contract, we can sign anybody up for classes all the time, and we do that for...
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Loyalty, Relationship, Product
Intergy EHR has suffered because Greenway Health’s other solutions are more tied to regulatory...
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Value
We have licenses for Intergy EHR, and if we want lab and prescription services, those are a few...
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Product
Compared to competitors' products and their more seamless documentation, Intergy EHR is quite clicky...
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Loyalty, Product
Everybody complains about their software until they talk to somebody else who is using another...
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Operations, Product
Intergy EHR is easy to train people on, and I get that quite a bit from nurses and providers. I can...
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Operations, Product
It is really easy for us to install upgrades in Intergy EHR. Intergy EHR isn't an easy product to...
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Value
We would like to have some add-ons in the system, like a patient portal or a patient communication...
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Product
Intergy EHR's ability to exchange information with other networks outside of ours is complicated....
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Operations
There is no ongoing training for Intergy EHR. We have to access the system through the vendor's...
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Product
Greenway Patient Portal is okay, but if it were integrated within Intergy EHR, it would improve. For...
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Product, Value
Intergy EHR is a much more effective EHR than Prime Suite.
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Relationship
Greenway Health’s tier-one support is pretty bad.
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Relationship
Greenway Health has taken a more proactive approach to us. The executives have heard all of our...
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Loyalty, Relationship, Product
Greenway Health is doing a product release and has talked about the enhancements they are making....
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Value
Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...
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Operations
Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...
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Product
When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...
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Relationship
With Greenway Health, there is some support that is great. Some of the support people answer us...
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Culture, Product
Greenway Health told us that we would be able to document things efficiently and quickly for an...
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Product
In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...
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Relationship
Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...
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Product
Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...
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Operations
I would tell a friend to really do their research prior to the Greenway Health training and to go...
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Value
With Greenway Health, I get charged for everything I do on the system. I get charged for every...
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Operations, Value
Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...
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Product
As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...
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Loyalty
We looked at EMRs to replace Intergy EHR recently, but the providers did not vote to change at this...
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Culture, Value
Greenway Health doesn't charge for everything, but that is because we have a maintenance contract...
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Product
Intergy EHR's biggest strength is that it has a solid billing system, and Greenway Health really...
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Loyalty, Product
Greenway Health’s lab system needs to be better integrated. The functionality that allows the...
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Loyalty
Greenway Health is our biggest vendor overall. Due to the company we are, there are a lot of things...
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Product
The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...
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Product
The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...
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Product
We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...
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Relationship
I started using Intergy EHR several years ago, and the system was very easy to figure out, but...
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Product, Value
The process of electronically ordering our labs for the patients via an HL7 interface was done...
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Culture, Loyalty, Value
If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...
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Relationship, Product, Value
I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....
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Relationship
The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...
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Relationship
Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...
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Culture, Value
The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...
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Culture, Relationship
I don't think we were very well-informed with the revenue cycle stuff with Greenway Health. We had...
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Relationship
We have had issues hiring Greenway Health to do the posting and the transmittals. The people that...
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Loyalty
We are looking at switching completely away from Greenway Health. My recommendation of Greenway...
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Operations
Providers gripe about everything if we arae looking at Intergy EHR’s ease of use, and Greenway...
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Loyalty, Relationship
Over the past couple of years, the vendor has made some good changes to their leadership. We get...
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Loyalty, Relationship, Product
Regarding functionality, Greenway Health hasn't wowed us. We have been focusing on our internal...
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Relationship
We get onshore support, and on the ambulatory side, the support team is available mostly on Monday...
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Relationship
We meet with an account representative frequently, and they are pretty good. Obviously, they are...
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Product
The biggest thing Greenway Health could do is enhance their product. It is built on a 32-bit...
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Product
Greenway Health needs to make the system more user friendly on the clinician side. The workflow for...
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Product
We have the ability to send out ADT and scheduling messages, but we don't have the ability to send...
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Relationship
When I first brought up an issue, the vendor couldn't understand why I was asking. Once when I...
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Product
We don't have the ability to send a completed note inside of an HL7 message. We can send a direct...
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Relationship
The ability to communicate with some of our contacts is one of the positive things about Greenway...
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Product
I don't feel like all of Greenway Health’s processes are well thought out, and Intergy EHR is not as...
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Product
The product's integration or vendor usage is not the best all the time. There is an inability to...
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Operations
For the average user, I would rate the ongoing training very low because the average user doesn't...
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Culture, Relationship
I feel like Greenway Health tries to promote new technology without fixing the things that are not...
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Loyalty, Product
Greenway Health has made improvements over the last year. Intergy EHR tool is older, so I know there...
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Relationship, Product
Historically, Greenway Health hasn’t been very good at delivering new technology, but they have made...
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Relationship
Greenway Health’s customer support seems to have taken a bit of a decline. The vendor has outsourced...
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Product
The clinical side of Intergy EHR is very cumbersome, and it isn't very intuitive. On the reporting...
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Relationship
I have pretty good contacts at Greenway Health who are in positions that can benefit us. We also...
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Operations
Generally, our knowledge of the Intergy EHR system exceeds the vendor's training. In our recent...
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Product
In today's world of software as a service, getting any kind of live data from Intergy EHR is just...
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Loyalty, Product
The Greenway Health EHR that we purchased several years ago was excellent at what it did, and now...
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Value
We have to work through HL7 connections for everything, and we have to pay a project fee for every...
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Relationship
There is a much higher level of dissatisfaction with the Intergy EHR product than there has been...
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Product
The presentation of the screen with Intergy EHR is pretty simple, and getting around and to...
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Product
In Intergy EHR we can build a template for a provider for scheduling, but if that provider leaves,...
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Product
I like Intergy EHR. It is pretty simple to use, but it is kind of complicated if someone is not...
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Relationship
There are a lot of tasks to do. Sometimes the system seems overcomplicated. Maybe there are too many...
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Culture, Loyalty
The reasons we chose Greenway Health were the promises that we were going to be fully integrated and...
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Loyalty, Value
We have had multiple financial conflicts with Greenway Health. Our medical director wanted to leave...
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Relationship
One of my complaints about Greenway Health is their MIPS or gap closure. We are being told that we...
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Relationship, Product
We may have had a few hiccups in the last few years, but Greenway Health has resolved the issues...
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Operations, Product
We get updates, but Intergy EHR is essentially the same product we started using when we first went...
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Relationship
When we call the phone support team, they never know what the answer to our question is. They have a...
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Operations
There is no ongoing training. It is up to us to train our people, but we are fine doing it on our own....
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Loyalty
We might consider moving to another vendor's system if that vendor could fully integrate their...
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Relationship
Greenway Health's system is fairly stable, and it works fairly well. We have done some interfaces...
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Relationship
Greenway Health's support is adequate. We are able to submit everything we need to, but we always...
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Loyalty
I question what enhancements we are truly getting and how we are continuing forward. I had to reach...
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Value
We need Greenway Health to ensure the system's uptime and optimization for the money that we are...
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Relationship
Greenway Health has had a lot of turnover in their executive ranks. We have gone through a lot of...
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Relationship
More timely, effective communication on open cases would solve our communication issue. Executive...
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Loyalty, Product
The mobile app is available in Intergy EHR but only on iPads. Years ago, Greenway Health was...
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Product, Value
On the Intergy EHR side, the functionality is a bit better than on the PM side. Greenway Health...
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Product
The billing situation with Greenway Health is terrible, and they definitely need to do some...
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Product
It is hard to keep an accurate billing situation in Intergy EHR by any means whatsoever. It is hard...
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Relationship
Our most recent account representative from Greenway Health has been really good about reaching out...
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Relationship, Operations, Product
The vendor rolls out updates more frequently than they used to, and they communicate well about...
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Relationship
The only area Greenway Health has gotten worse in has been their first level of support. It is rough...
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Operations
The vendor has done a great job with us in terms of migrations, and migrations are kind of similar...
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Culture
I think we have been through the vendor's entire catalog of products at this point. I don't really...
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Loyalty
Intergy EHR served its purpose when the vendor originally acquired it. The system just hasn't...
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Relationship
I have not had a single experience with Greenway Health that has made me feel like we made the right...
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Value
Cost increases for Intergy EHR are pretty substantial.
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Product
Intergy EHR integrates well with other software.
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Relationship
Greenway Health’s support leaves something to be desired. They outsource all of their support, so...
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Operations
Our biggest concern would be the vendor’s implementation process. Our biggest struggle is that I...
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Relationship
We have been having a lot of trouble with Greenway Health. Their support isn't super helpful. They...
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Culture, Value
Greenway Health has a lot of itemized charges for every little thing. We recently went back through...
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Operations
Anytime the vendor does an upgrade, we attend the webinars they provide, but when it comes to...
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Product
Greenway Health could improve Intergy EHR with more APIs to give customers more flexibility. The...
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Product
Intergy EHR is a solid product. The uptime is very high, and we use the product to the max. We...
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Relationship, Operations
A lot of times when we ask for help, the vendor sends articles instead of walking us through how to...
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Relationship
The vendor is not forthcoming. We actually have to be logged in to their website to see what issues...
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Product
I wish we could use the product on things like iPads. It would be great if providers could pull the...
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Product
Intergy EHR is an easy, intuitive system to use. It is not overly cumbersome. It doesn't take 50...
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Relationship
Greenway Health has their own billing team with onshore and offshore support. Having someone who...
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Value
The vendor nickel-and-dimes us on anything that comes out and anything that integrates into the...
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Product
Intergy EHR has been working for us. Our providers all agree that Intergy EHR is very intuitive. For...
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Culture, Product
The patient flow tracker in Intergy EHR just stinks. Intergy EHR doesn't have all of the information...
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Product
One minor thing with Intergy EHR is that when we put in the referring provider, there is a database...
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Product
One thing with Intergy EHR that I have an issue with is their MIPS and MACRA reporting, which leaves...
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Culture, Relationship
I don't even know who our service representative at Greenway Health is anymore. The last...
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Value
Greenway Health has a training person, but I don't like the fact that we are paying a substantial...
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Operations, Product
The product is really difficult for some of our providers, even those who are seasoned in other...
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Operations
The system has more potential offerings that have never been set up for us. During the...
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Product
In the system, there is a patient chart number, a patient number, an account number, and an...
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Product
We have to create our own templates for certain providers, but in the product, there is no way to...
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Value
The vendor wants to charge us for everything, and we get notices all the time that the vendor is...
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Relationship, Product
The product upgrades fix a couple of things, but those things are usually not important. Some...
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Culture, Loyalty, Relationship, Operations, Product
There are updates we can do for the product, but we have to know about those updates, and sometimes...
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Value
Greenway Health's product is worth the investment we put into it. I think Intergy EHR would possibly...
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Culture, Relationship
To be honest, I do not like Greenway Health. I have been using their product for years now, and I...
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Operations, Value
The integration from our previous EHR to Intergy EHR was a long, several-year process. We ended up...
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Operations
We would like a standardized form of training from Greenway Health. In this digital age, I shouldn't...
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Value
Cost versus benefit has not been balanced with Intergy EHR, and it is not for smaller practices. I...
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Relationship
After raising multiple issues, we found out that our client success manager was no longer with...
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Culture, Operations
There is no training with Greenway Health. They have a few training modules, but they are completely...
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Operations
The vendor has to train their customer care agents on how to help the customers, and those agents...
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Product
We have used Intergy EHR for years, and our database for the Medicare measure information exchange...
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Loyalty
With Greenway Health, it has gotten harder and harder to be able to do things that should be super...
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Operations, Value
We integrated Greenway Health's product with another vendor's system, and the integration process...
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Relationship, Product
With regard to integrating new stuff with Intergy EHR or doing updates, if something super important...
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Product
In Greenway Health’s EHR, mapping has been extremely hard. For example, it has been extremely...
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Product
One of the system's features that Greenway Health sold our leaders on was the use of MEDCIN codes....
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Loyalty, Product
Intergy EHR isn't great, but it isn't the worst. There are better products out there that are a...
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Product
The product integrates with the health information exchange. It can also integrate with our...
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Operations, Product
The product needs to be improved in terms of its information so that we don't have to go back and...
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Relationship
The problem is that it takes forever to change the product, so the vendor will keep their promises,...
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Relationship, Product
We have an issue with the information for some patient billing accounts. We are finding that we get...
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Culture, Relationship
When we first started, we had a business card for some person at Greenway Health, but they never...
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Operations
The training that Greenway Health offers is overly simplified and inadequate for real-life...
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Relationship
Greenway Health needs to take their end users' concerns with a greater degree of credibility and...
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Relationship
We used to have a more collaborative relationship with the vendor, and the support was better back...
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Product
The product is supposed to help us meet the MIPS requirements for gathering the data, but we aren’t...
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Product, Value
With some of the document templates, if we want to make a change to the document that is created, we...
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Relationship, Product
The vendor is having issues with all of their EHR databases.
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Relationship
If someone else were thinking about going with Greenway Health, I would tell that potential customer...
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Culture, Relationship
The vendor has been promising us for years that they would make their mobile app available on our...
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Operations
We have been on the system for a couple of years. There was a forced changeover, and our previous...
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Product
Things don't easily fall where we think they should be in Intergy EHR, and things don't group like...
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Product
Intergy EHR is a free-for-all; we can create appointment types, but if we try to turn off or...
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Product
Not all of the different applications within Intergy EHR have a functionality for checking spelling....
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Relationship
Giving feedback to Greenway Health is a cumbersome process. I don't feel like they really want to...
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Loyalty, Product, Value
There is a specific way we have to do our reports because of our facility and where our money comes...
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Product
If a patient has alerts on their chart, we can only have one alert showing at any given time in...
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Operations
Greenway Health doesn’t always adhere to the outlined implementation timelines or dedicate the...
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Relationship, Product
Sometimes Greenway Health can get so pigeonholed that they don't listen to what the end user has to...
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Operations
Greenway Health sent us a trainer who was with us for a short time. There were a lot of decisions to...
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Relationship
Greenway Health has some challenges with transparency and development. I question some things that...
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Relationship
When we contact Greenway Health through their system, they get right back to us. They help out a lot....
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Relationship, Operations
I want to know how other people are handling Intergy EHR. I want to know whether they are doing...
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Operations, Value
Our training from Greenway Health is definitely worth the money.
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Relationship
The vendor sends out notifications all the time if they are going to be shut down or if there are...
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Product
The only bad thing about the EHR is that I have to go in on DOS to update the system or if I need to...
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Operations
We started off with Greenway Health in a bad way. Intergy EHR was a brand-new product to us....
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Operations, Product
Multiple times, after we did Intergy EHR upgrades, our system crashed the next day. Or we did...
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Product
We had to implement a third-party program to run our reports because we do not trust the numbers and...
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Product, Value
Intergy EHR is not horribly complicated, but it is very redundant.
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Relationship
A lot of Greenway Health’s support people do not speak English very well. We have someone that we...
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