Intergy EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Cost increases for Intergy EHR are pretty substantial.
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Product
Intergy EHR integrates well with other software.
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Relationship
Greenway Health’s support leaves something to be desired. They outsource all of their support, so...
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Operations
Our biggest concern would be the vendor’s implementation process. Our biggest struggle is that I...
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Relationship
We have been having a lot of trouble with Greenway Health. Their support isn't super helpful. They...
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Culture, Value
Greenway Health has a lot of itemized charges for every little thing. We recently went back through...
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Operations
Anytime the vendor does an upgrade, we attend the webinars they provide, but when it comes to...
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Product
Greenway Health could improve Intergy EHR with more APIs to give customers more flexibility. The...
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Product
Intergy EHR is a solid product. The uptime is very high, and we use the product to the max. We...
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Relationship, Operations
A lot of times when we ask for help, the vendor sends articles instead of walking us through how to...
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Relationship
The vendor is not forthcoming. We actually have to be logged in to their website to see what issues...
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Product
I wish we could use the product on things like iPads. It would be great if providers could pull the...
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Product
Intergy EHR is an easy, intuitive system to use. It is not overly cumbersome. It doesn't take 50...
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Relationship
Greenway Health has their own billing team with onshore and offshore support. Having someone who...
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Value
The vendor nickel-and-dimes us on anything that comes out and anything that integrates into the...
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Product
Intergy EHR has been working for us. Our providers all agree that Intergy EHR is very intuitive. For...
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Culture, Product
The patient flow tracker in Intergy EHR just stinks. Intergy EHR doesn't have all of the information...
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Product
One minor thing with Intergy EHR is that when we put in the referring provider, there is a database...
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Product
One thing with Intergy EHR that I have an issue with is their MIPS and MACRA reporting, which leaves...
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Culture, Relationship
I don't even know who our service representative at Greenway Health is anymore. The last...
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Value
Greenway Health has a training person, but I don't like the fact that we are paying a substantial...
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Operations, Product
The product is really difficult for some of our providers, even those who are seasoned in other...
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Operations
The system has more potential offerings that have never been set up for us. During the...
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Product
In the system, there is a patient chart number, a patient number, an account number, and an...
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Product
We have to create our own templates for certain providers, but in the product, there is no way to...
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Value
The vendor wants to charge us for everything, and we get notices all the time that the vendor is...
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Relationship, Product
The product upgrades fix a couple of things, but those things are usually not important. Some...
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Culture, Loyalty, Relationship, Operations, Product
There are updates we can do for the product, but we have to know about those updates, and sometimes...
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Value
Greenway Health's product is worth the investment we put into it. I think Intergy EHR would possibly...
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Culture, Relationship
To be honest, I do not like Greenway Health. I have been using their product for years now, and I...
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Operations, Value
The integration from our previous EHR to Intergy EHR was a long, several-year process. We ended up...
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Operations
We would like a standardized form of training from Greenway Health. In this digital age, I shouldn't...
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Value
Cost versus benefit has not been balanced with Intergy EHR, and it is not for smaller practices. I...
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Relationship
After raising multiple issues, we found out that our client success manager was no longer with...
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Culture, Operations
There is no training with Greenway Health. They have a few training modules, but they are completely...
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Operations
The vendor has to train their customer care agents on how to help the customers, and those agents...
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Product
We have used Intergy EHR for years, and our database for the Medicare measure information exchange...
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Loyalty
With Greenway Health, it has gotten harder and harder to be able to do things that should be super...
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Operations, Value
We integrated Greenway Health's product with another vendor's system, and the integration process...
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Relationship, Product
With regard to integrating new stuff with Intergy EHR or doing updates, if something super important...
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Product
In Greenway Health’s EHR, mapping has been extremely hard. For example, it has been extremely...
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Product
One of the system's features that Greenway Health sold our leaders on was the use of MEDCIN codes....
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Loyalty, Product
Intergy EHR isn't great, but it isn't the worst. There are better products out there that are a...
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Product
The product integrates with the health information exchange. It can also integrate with our...
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Operations, Product
The product needs to be improved in terms of its information so that we don't have to go back and...
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Relationship
The problem is that it takes forever to change the product, so the vendor will keep their promises,...
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Relationship, Product
We have an issue with the information for some patient billing accounts. We are finding that we get...
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Culture, Relationship
When we first started, we had a business card for some person at Greenway Health, but they never...
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Operations
The training that Greenway Health offers is overly simplified and inadequate for real-life...
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Relationship
Greenway Health needs to take their end users' concerns with a greater degree of credibility and...
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Relationship
We used to have a more collaborative relationship with the vendor, and the support was better back...
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Product
The product is supposed to help us meet the MIPS requirements for gathering the data, but we aren’t...
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Product, Value
With some of the document templates, if we want to make a change to the document that is created, we...
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Relationship, Product
The vendor is having issues with all of their EHR databases.
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Relationship
If someone else were thinking about going with Greenway Health, I would tell that potential customer...
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Culture, Relationship
The vendor has been promising us for years that they would make their mobile app available on our...
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Operations
We have been on the system for a couple of years. There was a forced changeover, and our previous...
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Product
Things don't easily fall where we think they should be in Intergy EHR, and things don't group like...
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Product
Intergy EHR is a free-for-all; we can create appointment types, but if we try to turn off or...
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Product
Not all of the different applications within Intergy EHR have a functionality for checking spelling....
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Relationship
Giving feedback to Greenway Health is a cumbersome process. I don't feel like they really want to...
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Loyalty, Product, Value
There is a specific way we have to do our reports because of our facility and where our money comes...
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Product
If a patient has alerts on their chart, we can only have one alert showing at any given time in...
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Operations
Greenway Health doesn’t always adhere to the outlined implementation timelines or dedicate the...
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Relationship, Product
Sometimes Greenway Health can get so pigeonholed that they don't listen to what the end user has to...
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Operations
Greenway Health sent us a trainer who was with us for a short time. There were a lot of decisions to...
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Relationship
Greenway Health has some challenges with transparency and development. I question some things that...
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Relationship
When we contact Greenway Health through their system, they get right back to us. They help out a lot....
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Relationship, Operations
I want to know how other people are handling Intergy EHR. I want to know whether they are doing...
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Operations, Value
Our training from Greenway Health is definitely worth the money.
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Relationship
The vendor sends out notifications all the time if they are going to be shut down or if there are...
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Product
The only bad thing about the EHR is that I have to go in on DOS to update the system or if I need to...
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Operations
We started off with Greenway Health in a bad way. Intergy EHR was a brand-new product to us....
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Operations, Product
Multiple times, after we did Intergy EHR upgrades, our system crashed the next day. Or we did...
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Product
We had to implement a third-party program to run our reports because we do not trust the numbers and...
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Product, Value
Intergy EHR is not horribly complicated, but it is very redundant.
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Relationship
A lot of Greenway Health’s support people do not speak English very well. We have someone that we...
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Value
Anytime there is anything added, Greenway Health definitely charges for that. If we wanted to add...
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Relationship
I am usually a very positive person, but I am having a hard time coming up with anything positive to...
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Product
All of the providers have complained about the wording and the way that the terminology is set up in...
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Relationship
Greenway Health keeps pushing back their deadline to fix the system. They say they are going to have...
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Relationship, Operations
Greenway Health could improve by giving us more communication about the upgrades that they plan and...
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Relationship
Greenway Health has several strengths; their support and software are robust. The research on...
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Relationship
There are a lot of market partners to help with our EHR. Greenway Health is the one doing the...
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Loyalty
Intergy EHR could have a more up-to-date end-user experience. That is an enhancement we are looking...
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Relationship, Operations
I hope that Greenway Health continues their current support model. That model is absolutely great....
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Operations
Our implementation with Greenway Health was very easy. The vendor's training was very professional....
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Culture, Value
Greenway Health's charges vary for every little thing. The vendor has a lot of different options...
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Relationship
There are a few things in the system that could be improved. The vendor's response to our...
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Loyalty, Value
The things we are doing in the system run a long life cycle, and the product is really designed for...
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Relationship
When we have something cookie cutter that works exactly the way the vendor expects it to, then the...
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Product
I would recommend the product to a peer or friend. If someone's business fits within the vendor's...
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Loyalty, Value
Greenway Health is working on keeping all promises. They did that before, but they have had problems...
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Operations, Product
We are having all kinds of problems on the clinical side with Intergy EHR. Greenway Health does...
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Operations
The implementation of Intergy EHR was not very good. We needed to understand Greenway Health’s...
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Relationship, Relationship
Multiple times, the vendor created data integrity issues with required upgrades. The vendor was...
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Product, Product
The vendor doesn't do a good job of making it easy to share patient information with other...
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Loyalty, Loyalty, Relationship, Relationship
There are all kinds of things that make us want to leave Greenway Health. Their support has become...
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Relationship, Operations
Our go-live was a disaster. We were extremely dissatisfied. Greenway Health promised us more people...
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Relationship
Greenway Health started onboarding a bunch of support people from out of our country, and we had a...
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Operations
We really didn't have good training at the beginning because Greenway Health was slammed. One of the...
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Loyalty, Relationship
Greenway Health is really working on the overall product quality. Over the last year, Greenway...
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Loyalty
The biggest reason that we are moving away from Intergy EHR is recruiting. Most of our new providers...
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Relationship
The main complaint I hear is about Greenway Health’s support changing. Like many other companies,...
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Operations, Product
Some of the strengths of Intergy EHR are its customizability, ease of use, and ease of training. I...
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Product
I would like to see additional clinical content specific to behavioral health. A lot of EHRs are...
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Relationship
We work quite heavily with a couple of subspecialties. At the national user conferences,...
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Operations
I just want to see the training guide and see what is going on. In that way, Greenway Health is...
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Relationship, Product
Intergy EHR needs to have better logic. I have been told that in healthcare, we always need people...
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Relationship
In all my years of healthcare, I have never just hung up a phone on a support person, and I have...
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Value
Greenway Health's system is cheap, but we have to be aware of what we are paying for and what its...
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Product, Value
One of the positives about Greenway Health is the progress database, which really doesn’t require...
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Loyalty, Product, Value
The con of Greenway Health is that they are behind their competitors in terms of functionality. The...
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Relationship
We get pretty good support from Greenway Health. The people there are so very involved and can solve...
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Relationship, Product
Long-term tool enhancements aren't fulfilled by Greenway Health. They have a vision of where they...
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Culture, Value
Tying providers to annual provider licenses increases our costs because our provider population is...
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Operations, Product
The upgrades are generic. We haven't done custom upgrades recently. Greenway Health’s continual...
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Operations, Value
When we transitioned from another Greenway Health product to Intergy EHR, the vendor had an...
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Culture, Value
One of the biggest concerns we have about Greenway Health is how their pricing structure is set up....
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Product
Intergy EHR is a solid tool. Greenway Health does not customize it for anybody, but it is robust...
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Loyalty, Product
Intergy EHR is a legacy system, and a lot of software is now are web based. For new users going into...
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Relationship
Greenway Health has gone through cycles of quality when it comes to their support staff, and they...
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Loyalty
We have a lot of data in Intergy EHR. It would be a significant challenge to migrate off of it, and...
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Loyalty
We hope Greenway Health will improve over the next year. Greenway Health has improved in the areas...
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Product
There are some things that were not done the right way initially that make Intergy EHR difficult to...
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Operations
I don't find the people at Greenway Health to be really involved, but they should be. The initial...
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Culture
The billing was set up to happen at a certain cadence, but Greenway Health was billing differently,...
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Culture, Value
Greenway Health charges for everything. We pay for licenses for providers to use the system, and the...
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Operations, Product
The product is intuitive, and I find it really easy to navigate. I have a new informaticist who...
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Relationship
Some of Greenway Health’s support people have thick accents, and the vendor has a lot of technicians...
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Product
The system is not integrated with most tools, like the immunization system we have in our state....
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Product
The EHR does provide access to a patient portal. It has that capability, but it has never been...
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Product
Greenway Health cannot make the referral system work, and that is a big issue. Intergy EHR was...
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Relationship, Product
Our informatics team is constantly working with our providers to satisfy some of their requests on...
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Culture, Value
The vendor had a very large price increase for their support last year. We had quite a lot of...
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Operations, Product
Intergy EHR is fairly intuitive. Generally, when patches are released, we wait a while before we...
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Relationship
The vendor's support people always have slow responses, and it takes a while to close tickets....
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Operations
Greenway Health will occasionally come on-site to touch base with us and give us some basic...
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Loyalty, Relationship
We are considering replacing Intergy EHR because Greenway Health has had double-digit rate increases...
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Value
There have been significant rate increases, but Greenway Health doesn't charge for every little...
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Product
Integration is difficult. We have been trying to set up a lab portal with some local labs, and that...
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Loyalty, Product
Intergy EHR is a good product. That is why we have stuck with it for so long. I like the product. We...
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Product
We get some complaints from our staff that they have used other applications that are easier. They...
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Culture, Value
Nothing comes from Greenway Health without a cost. It is also hard to find people from Greenway...
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Operations
At one point, I was finally able to track down a higher-up from Greenway Health, and I asked them...
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Relationship
Greenway Health will tell users whether the system is having problems through an email. If they have...
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Culture, Relationship, Operations
The vendor doesn't have ongoing training, and they don't come on-site. Other vendors will come in...
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Product
The system is an old product. There are much better systems. Intergy EHR works, but it isn't...
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Value
It is very difficult and costly for us to integrate add-ons into Intergy EHR. For example, we want...
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Relationship
We have an in-house person who has been working on Intergy EHR, and they end up doing most of the...
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Culture, Relationship, Operations
Greenway Health can't keep employees, so I don't know who my contact is for anything. When I finally...
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Product
Intergy EHR’s biggest strength is its customization. The system can be tailored to our practice and...
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Relationship, Operations, Product
Greenway Health could give a little more time and effort to the user experience. The last few years...
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Product
Intergy EHR is notoriously difficult to integrate with because of the background pieces that run it....
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Relationship
Greenway Health supports us, but there is always a problem with the upgrades. Greenway Health is...
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Operations
Greenway Health has canned online training that is useless, but they offer to put their people on...
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Product
Greenway Health does not have a Medicare Hierarchical Condition Category. Clinical terms are not...
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Culture, Operations
At one point, Greenway Health showed us a solution, spent a lot of time getting user feedback on it,...
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Loyalty, Operations, Product
To set ourselves up for the best reporting, everybody needs to do the same things. Customers...
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Product
There is a lot of ability to customize things in Intergy EHR. A lot of things are fairly intuitive...
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Product
We would like an improvement to Greenway Insights, which is a portion of the program that captures...
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Product
The number-one concern that I have with Greenway Health is their inability and unwillingness to...
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Relationship
Greenway Health is really good at acknowledging problems and nothing else. We have very little trust...
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Product
Intergy EHR's order system is not very intuitive in terms of closing the loop. When we put in an...
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Product
The vendor has a hotfix coming out any day now to fix a huge problem that their last upgrade caused....
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Relationship
Greenway Health has not taken their FQHCs' needs into consideration before making changes. FQHCs...
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Relationship
The vendor's level of customer service has decreased so much in the last few years. If we put in a...
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Loyalty, Product
We are only keeping the product because it is too onerous to change. Greenway Health is terrible,...
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Product
There are a bunch of things we got involved in just because the vendor made it sound like they would...
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Relationship
The vendor isn't reactive or proactive. They are nonactive.
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Loyalty, Loyalty
Greenway Health has been part of our long-term plans, but we just opened another location, and we...
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Loyalty, Loyalty, Product, Product
The quality of Greenway Health's product is decent, but the overall software compared to other EHRs...
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Relationship, Relationship
As far as technical support from Greenway Health is concerned, they have outsourced that overseas,...
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Product, Product
During Greenway Health’s updates, everything seems to work pretty well. In experience with other...
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Relationship, Relationship
Greenway Health is proactive in alerting us of any potential issues, but that doesn't always happen....
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Operations
When we initially did the implementation for Intergy EHR, Greenway Health wasn’t really evaluating...
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Product
There are lots of things missing in Intergy EHR that are not being addressed. For example, when we...
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Operations
I would love to get some training on the product so that I know what I am doing. I can find things,...
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Product
The product is stable and runs well as long as we don't ask too much of it. Intergy EHR is a hard...
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Relationship, Operations
I would tell others to do a fair comparison with vendors. Greenway Health has very good support, but...
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Loyalty, Relationship
We have a love-hate relationship with Intergy EHR. I think the vendor is trying to make progress, so...
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Relationship
Greenway Health’s support team has always been really responsive. We have had a couple of really...
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Relationship, Operations
A while back, Greenway Health touted a path to 100 enhancements, and it was big news, but now there...
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Loyalty, Product, Value
Greenway Health needs to improve their platform. Intergy EHR runs on a Progress database, which is...
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Product
I would tell others that Intergy EHR just doesn’t suit a large, multispecialty practice. But for a...
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Product
When signing a provider up in Intergy EHR, they are either an encounter note provider or a visit...
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Loyalty
We are currently evaluating various EHR systems. If we have found a new solution that better fits...
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Relationship
Greenway Health has multiple levels of support. With the level-one support people, we never get...
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Operations
Greenway Health’s training is essentially outdated videos that aren’t kept up-to-date with the new...
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Operations, Product
Greenway Health’s upgrades are pretty seamless. To get an upgrade, we have to be off the system, but...
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Product, Value
Intergy EHR is working for us. It is getting us by, but it isn’t over-the-top excellent by any...
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Product
Intergy EHR isn't very flexible, or it is not built for our needs exactly. No system is built for...
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Relationship, Operations, Product
Greenway Health changed their upgrade system a couple of years ago, so now they release upgrades a...
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Relationship, Value
Greenway Health is not bad, but they are like the other EMR vendors. They don't do anything more...
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Relationship
Greenway Health's support team is good. They are really helpful most of the time.
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Product
We want Greenway Health to spend some time integrating a certain system with Intergy EHR. That would...
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Operations, Value
Greenway Health is constantly contacting me about training. Everything seems to be going very well....
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Operations, Product
Whenever Greenway Health has an upgrade, our typical process is to wait a few months because they...
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Product
Intergy EHR is a fairly intuitive system. There are always some issues we would like to solve, but...
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Value
There is always some type of price for what I would consider appropriate customer service or...
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Culture, Relationship
We are locked in a contract. I inherited the product, or else we would have switched already. The...
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Product
Intergy EHR’s clinical side is where it lacks the most fit and finish. And then on the...
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Product
On Intergy EHR’s administration side, a setting or feature in the audit logs was changed, so there...
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Operations
Greenway Health came on-site and broke down what we were doing, and then they were supposed to...
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Culture, Product
Intergy EHR’s strengths are on the practice management side and the front office and billing pieces....
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Product
Ever since a certain upgrade, the system has had routine instances of downtime. It has also become...
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Culture, Value
What Greenway Health charges us is probably appropriate. I wouldn’t say Greenway Health...
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Operations
Our Greenway Health implementation went poorly. There are a lot of redundancies in the system,...
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Operations, Product
The product is user friendly and straightforward. We are probably not using the product to its...
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Product
One of the things that people should know is how good the system's analytics are. That part of the...
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Product
My one gripe with Intergy EHR is the check-in screen. When patients are checking in, there is no...
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