Intergy EHR
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

We used to use another Greenway Health product that was sunset. Greenway Health moved up the date...

Jan 2022
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Analyst/Coordinator

We are two years into the pandemic, and we still don't have a functioning telehealth module from...

Jan 2022
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Analyst/Coordinator

We have had a lot of unresolved issues with Intergy EHR. We couldn't even bill our Medicaid patients...

Jan 2022
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Director

Greenway Health was able to fix a very frustrating issue that had been happening with the system....

Jan 2022
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Director

Greenway Health doesn't keep all of their promises. There was an issue with the system that they...

Jan 2022
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Director

Greenway Health's billing is pretty granular. Intergy EHR is definitely an à la carte solution. We...

Jan 2022
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Director

We are hitting memory limits in Greenway Health pretty routinely, and the vendor is struggling to...

Jan 2022
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Director

We are pretty satisfied with Intergy EHR, but the system is aging. The solution was laid down a long...

Jan 2022
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Director

The solution helps us to see our patients, document what we need to, and keep pace with the things...

Jan 2022
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Director

The vendor rotates their presidency and their CEO a little too often. It seems like every three...

Jan 2022
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Director

Greenway Health was talking about a whole new product called Project Polaris, and after wasting our...

Jan 2022
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Director

The vendor's financial system is very solid. It has good features. It is easy to use and is...

Jan 2022
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Director

This year, we have seen a lot of issues with third-party plug-ins with Greenway Health's system. The...

Jan 2022
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Director

I can't say that Greenway Health is ever ahead of the curve. They are just now developing FHIR APIs....

Jan 2022
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Director

We have been instructed to shop for a new vendor because of the ongoing problems with Greenway...

Jan 2022
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Director

We have monthly meetings with an executive. They are very accessible, and they are clearly trying...

Dec 2021
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Director

I am concerned that Greenway Health is too far behind the eight ball. They put two years into...

Dec 2021
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Director

We have to see better performance from Intergy EHR, but that may not all be on the vendor's side. We...

Dec 2021
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Physician

Somebody thought out Intergy EHR very well because if somebody comes into our portal and wants to...

Sep 2021
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Physician

There is still a steep learning curve with Greenway Health, but patient messaging is going to be...

Sep 2021
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Physician

One of the biggest things that I didn't like about Intergy EHR was the length of the contract. I...

Sep 2021
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Physician

Looking toward the future, we could see that Intergy EHR was going to have a lot more capabilities...

Sep 2021
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Physician

The most important thing for Greenway Health to focus on is Intergy EHR needs to be intuitive enough...

Sep 2021
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Physician

Efficiency is one area where Intergy EHR is a little lacking. There is a lot of clicking in Intergy...

Sep 2021
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Physician

Greenway Health is a little difficult because we have had some things that have changed in Intergy...

Sep 2021
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Physician

We had some very good trainers from the vendor who didn't work from a checklist. They listened and...

Sep 2021
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Physician

I have seen the Intergy EHR road map, and based on that, the system appears to be ahead of the...

Sep 2021
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Director

We don't get training unless we ask for it, and we have to pay for it.

Aug 2021
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Director

When we call support, issues often don't get resolved. If we call for questions, the customer...

Aug 2021
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Director

Greenway Health probably does a better job than we know, but because we have a lot of old-school...

Aug 2021
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Director

I don't look at the bill in detail, but when I have looked at it in the past, I have felt like we...

Aug 2021
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Manager

A lot of things are hidden in Greenway Health's contracting. For example, we didn't fully know about...

Aug 2021
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Manager

We would like the product to have better mobile functionality, such as the ability for doctors to...

Aug 2021
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Manager

The price for Intergy EHR is going up quite a bit. It would be helpful for the price to come down....

Aug 2021
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Manager

We looked at going through a training, but it would be too expensive, and we would have to sign up...

Aug 2021
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Manager

Greenway Health needs to work on their support. They have had a lot of turnover since COVID-19...

Aug 2021
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Manager

The product is functional enough. There are things that Intergy EHR can do well. From a reporting...

Aug 2021
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Manager

Greenway Health does an absolutely fantastic job of engaging and rewarding users. There were a...

Aug 2021
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Manager

Greenway Health allows us to host the system, so we are running the EMR on-site. Because of that, we...

Aug 2021
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Manager

The charges are unbundled and sold per line item. The vendor has add-on services. We could get our...

Aug 2021
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Manager

I know that the vendor is making big strides toward having technology that supports patient-centered...

Aug 2021
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Manager

Greenway Health makes it expensive for other vendors to integrate with Intergy EHR. There aren't...

Aug 2021
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Manager

Intergy EHR is a big system. The fact that things work well is good, and there isn't much that...

Aug 2021
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CIO

The follow-through has been fairly decent. There are still some outstanding tickets. The complaints...

Aug 2021
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CIO

The first thing that is a bit of a hurdle and challenge is Intergy EHR’s cost. It has come down...

Aug 2021
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CIO

We signed an agreement for an integration feature and were told originally that Greenway Health had...

Aug 2021
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Director

We already decided to move away from Greenway Health. Intergy EHR and the practice management system...

Aug 2021
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Director

If the vendor's vision isn't making them the amount of money that they want, then their course is...

Aug 2021
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Director

Of course Greenway Health nickel-and-dimes; everybody does. Their enterprise support is good, so I...

Aug 2021
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Director

We haven't implemented anything in many years. Back when Greenway Health implemented the system,...

Aug 2021
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Director

We are not bleeding edge; we are cutting edge. I usually wait a few months before we adopt the...

Aug 2021
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Director

I can't connect to the State HIE. I can't connect to the CommonWell Health Alliance or Carequality...

Aug 2021
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Director

The system is reliable; that is what makes it a good quality system. My uptime on the system is very...

Aug 2021
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Director

When I have a problem, the support I receive is top quality. Greenway Health has an enterprise...

Aug 2021
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Director

I have been extremely involved with Greenway Health's top-level management. It would be hard to be...

Aug 2021
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Director

Whether I would recommend Intergy EHR depends on the peer. If they were at a private practice that...

Aug 2021
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COO

Greenway Health’s products seem à la carte. There seems to be no way for everything to have a...

Aug 2021
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Manager

Greenway Health’s involvement has changed a bit and has improved. They have changed their upper...

Jul 2021
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Manager

Greenway Health has got a road map of changes that are occurring throughout the next few years, and...

Jul 2021
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Manager

I like having the ability to customize forms and findings in Greenway Health’s system.

Jul 2021
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Manager

Greenway Health’s software is designed for the basic arena, and that is great, except we are not a...

Jul 2021
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Manager

Greenway Health charges for every module, component, and license.

Jul 2021
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Manager

For the clinical personnel, the layout of the system is better than others. It is a web-based style...

Jul 2021
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Manager

A lot of the vendor's training is online. They have fairly comprehensive video training libraries...

Jul 2021
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Manager

A better interface for patients to utilize the service would be nice. The vendor does have a patient...

Jul 2021
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Manager

In general, the vendor has a very large product. I think it is based on SQL databases. The software...

Jul 2021
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Manager

Sometimes the vendor's support website has some little issues because it interfaces with several...

Jul 2021
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Manager

One challenge on the back end for basic reports is we don't have a specific way to tidy up our...

Jul 2021
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Manager

Greenway Health is fairly provider-centric. And in addition to that, the solution is fairly centered...

Jul 2021
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Manager

The vendor has tried to keep all of the commitments they have made. We have a pretty solid account...

Jul 2021
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Manager

One of the major updates that we did was a complete disaster. It absolutely did not work smoothly....

Jul 2021
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Manager

We would like to integrate with some of the other clinics that are here so that we can more readily...

Jul 2021
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Manager

The outcome of using Intergy EHR is that we can track and monitor patients to keep them healthy. And...

Jul 2021
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Manager

If someone were starting a practice and wanted to get rolling, I would tell them to get another...

Jul 2021
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Director

Intergy EHR is part of our long-term plans for now. We have talked about whether it is time for us...

Jul 2021
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Director

We have been struggling with Greenway Health, and they are very aware of that and have decided to...

Jul 2021
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Director

We are trying to work with a third party to get integration between their product and Intergy EHR,...

Jul 2021
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Director

Intergy EHR is extremely easy for the frontline user as far as scheduling and registration go. Just...

Jul 2021
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COO

When I first got here, I was not really pleased with Greenway Health overall. The customer service...

Jul 2021
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COO

We have had to do a lot of self-customization for our own workflow needs. We pretty much did a...

Jul 2021
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COO

Greenway Health is meeting our expectations successfully from a relationship perspective. Their...

Jul 2021
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COO

We have been hearing about Project Polaris for several years now, and we still don't know when it...

Jul 2021
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Director

I would like Greenway Health to have better auditing features for their setup and maintenance...

Jul 2021
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Director

There were years when I wasn’t getting resolutions. In the old days, if I called the support people,...

Jul 2021
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Director

The vendor forced their clients to go to a new portal in the middle of a pandemic, and that was...

Jul 2021
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Director

Over the years, there have been a lot of problems with Intergy EHR. I have support tickets that are...

Jul 2021
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Director

There are several things the system can't do. We have an awful lot of workarounds for things like...

Jul 2021
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Director

There are some things that we are able to integrate and other things that we are not. We have the...

Jul 2021
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Director

If something is not directly related to the clinical side, it doesn't seem like the vendor is...

Jul 2021
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Manager

We were trying to decide whether to upgrade to another product from Greenway Health or explore other...

Jul 2021
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Manager

We have developed a much more collaborative working relationship with Greenway Health than we had...

Jul 2021
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Manager

One troublesome area of the product where we would like more ease of use is in Greenway Health's...

Jul 2021
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Manager

Intergy EHR is a little easier to use than another product is. From my experience teaching others,...

Jul 2021
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Manager

I would tell the vendor that if they are going to make changes, they should keep the nice, clean...

Jul 2021
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Director

We just implemented 3M's system for dictation, but Greenway Health won't make the vendor use their...

Jul 2021
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Director

If I have any problems and send a ticket, we get instantaneous feedback and help. Greenway Health...

Jul 2021
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Director

Greenway Health is proactive. I just received an email last week about a potential issue that was...

Jul 2021
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Director

We have a dedicated manager that runs our entire process of updates and the product rollout, and...

Jul 2021
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Director

We have difficulty building templates, and we have told Greenway Health that they need to improve....

Jul 2021
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Director

When I have friends interested in Greenway Health, I answer specific questions and tell them about...

Jul 2021
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Director

Greenway Health has been very helpful with our recent upgrade processes. They work hard to make sure...

Jul 2021
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Director

Greenway Health has some roadblocks in place that prevent certain third-party vendors from...

Jul 2021
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Director

Greenway Health has gotten better at delivering new technology over the years.

Jul 2021
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Director

We like how we are able to voice our opinions before releases or upgrades and that our opinions have...

Jul 2021
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Director

The vendor has really improved their proactivity over the last 12 months. They also have systems in...

Jul 2021
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Director

Greenway Health is on a much better trajectory than they were a year ago. I think that my overall...

Jul 2021
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CEO/President

The EHR is self-explanatory, and the vendor’s tutorials are very good. We really don’t have trouble...

Jul 2021
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CEO/President

It is hard to design products that meet every single need. My needs for my specialty are probably...

Jul 2021
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CEO/President

As the world has transitioned into value-based care, outcome measurements have become key. My...

Jul 2021
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Director

Intergy EHR is easy to use but so clunky. The vendor delivers reports that work, but the moment that...

Jul 2021
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Director

The vendor's ability to take care of the customer has improved a lot in terms of their efficiency in...

Jul 2021
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Director

I don't think that the vendor is proactive. We struggle a bit with not getting the release notes in...

Jul 2021
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Director

The vendor nickel-and-dimes a lot. When we need extra help with data, it is doable, but the vendor...

Jul 2021
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Director

In the basic package, we don't have access to any training. The training is on our own unless we pay...

Jul 2021
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Director

It takes the vendor forever to deliver technology, but they put in the effort. The vendor advertised...

Jul 2021
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Director

It isn't easy for our patients to use the vendor's products. We try to use the portal, but it isn't...

Jul 2021
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Manager

We are probably not staying with Intergy EHR, but we have not decided yet. In the next couple of...

Jun 2021
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Manager

Greenway Health charges us for every little thing. If we want to create a document or a...

Jun 2021
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Manager

I don’t think the EHR is advantageous for Greenway Health at all. The system is cumbersome; it is...

Jun 2021
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Manager

We typically wait months for Greenway Health to get something fixed. I have had so many issues with...

Jun 2021
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Manager

Greenway Health promises to do something and then never does it. For example, they talked about...

Jun 2021
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Manager

Greenway Health's support is not bad. Most of the time, the support team's response time is pretty...

Jun 2021
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CIO

We have been with the vendor for a long time and have gone through some rough patches. They finally...

May 2021
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CIO

The vendor sometimes keeps their promises, but it takes them a really long time to fulfill those...

May 2021
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Director

Greenway Health continues to be behind the curve in terms of preparedness for regulations and rolls...

Apr 2021
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Manager

We are looking at a potential change away from Greenway Health, but nothing has been decided. We...

Mar 2021
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Manager

Greenway Health doesn’t engage with their customers the way other vendors we work with do. They seem...

Mar 2021
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Manager

Greenway Health has made some improvements, but not enough. We have gotten workarounds. We have had...

Mar 2021
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COO

We love Intergy EHR. It has a meaningful use section, which is especially important for us because...

Mar 2021
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COO

We have to get our own IT people involved every now and then because our EHR and another system...

Mar 2021
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COO

Greenway Health is very responsive. I have an account executive from Greenway Health that I email...

Mar 2021
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COO

Greenway Health could improve their data collection. There is a practice analytics portion of this,...

Mar 2021
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COO

Greenway Health needs to focus on listening, taking our suggestions, and implementing them whenever...

Mar 2021
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COO

It would be nice if the training was free, but it is what it is. We have to do custom reports and...

Mar 2021
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Director

One of my recommendations for Greenway Health is to make better modifications to their interface so...

Mar 2021
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Director

One of our issues is with Greenway Health's infrastructure. We are constantly dealing with their...

Mar 2021
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Director

Everyone is having problems with getting data into the system and with being able to effectively...

Mar 2021
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Director

Nickel-and-diming is a pretty consistent part of Greenway Health's history. The EHR is cheap, and we...

Mar 2021
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Director

Intergy EHR almost causes more problems than it solves. It is more of a bump in the road that has...

Mar 2021
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Director

Greenway Health's training offerings aren't very good, but that might not be fair. The vendor just...

Mar 2021
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Director

We have always had significant issues with integration. Either it is expensive to integrate, or the...

Mar 2021
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Director

I don't know how many times a week Intergy EHR crashes on the providers. We have some providers who...

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Director

It is often a week before we can get on a call with Greenway Health and go back and forth to resolve...

Mar 2021
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I would like to be given a better road map and maybe find a method that I am not used to. Our...

Mar 2021
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