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Intergy EHR Comments
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User Commentary

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Manager

Technology

Greenway Health just implemented telehealth functionality, but we have been doing telehealth since...

Jan 2021
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Manager

Implementation and Training

The training information for Greenway Health's newer version is very minimal, and the upgrade is a...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Greenway Health doesn't do anything for upgrades. They just push things out to the system. The...

Jan 2021
(0)
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Manager

Other Observations & Comments

We have had the system for a long time, and we have received our money's worth. For the most part,...

Jan 2021
(0)
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Director

Interfacing and Integration

The product needs better integration with outside parties. We feel as though the vendor is barely...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

If we want anything outside of the normal scope of what the vendor's software offers, we have to pay...

Dec 2020
(0)
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Director

Functionality and Upgrades

The product's interface hasn’t changed much in many years. There are new capabilities out in the...

Dec 2020
(0)
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Director

Relationship

I honestly don’t know whether the vendor could regain our trust. The vendor doesn’t offer a solution...

Dec 2020
(0)
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VP/Other Executive

Future Outlook

I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...

Dec 2020
(0)
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VP/Other Executive

Implementation and Training

We had someone in billing recently leave that person's job, and I envision hiring someone in billing...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...

Dec 2020
(0)
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VP/Other Executive

Service and Support

COVID-19, in terms of support, has really not affected the vendor. I know people are working from...

Dec 2020
(0)
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CEO/President

Relationship

Greenway Health had some issues they were caught in with the Department of Justice, so the delivery...

Dec 2020
(0)
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CEO/President

Interfacing and Integration

The EMR, the PM system, and the clearinghouse work very well together. Everything is tightly...

Dec 2020
(0)
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CEO/President

Relationship

We met with the previous CEO of Greenway Health and had a really good discussion, but we didn't...

Dec 2020
(0)
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Physician

Functionality and Upgrades

I have been asking Greenway Health for a report that shows all our patients with a chronic condition...

Nov 2020
(0)
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Physician

Technology

With the most recent upgrade, the most noticeable change was when my medical assistant was working...

Nov 2020
(0)
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Physician

Functionality and Upgrades

Oftentimes in the days after an upgrade, we are prepared to document our encounters on paper because...

Nov 2020
(0)
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Physician

Technology

We expected that we would get information from the software about patient outcomes to better inform...

Nov 2020
(0)
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Physician

Interfacing and Integration

Intergy EHR does not exchange data very well. When we get a report on a patient who went to the ER,...

Nov 2020
(0)
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Physician

Functionality and Upgrades

Some functions are easy to use, such as previous notes or notes from other places that have been...

Nov 2020
(0)
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Physician

Functionality and Upgrades

We aren't getting our money's worth from Greenway Health because we can't get data from the care we...

Nov 2020
(0)
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Manager

Service and Support

Anytime I call Greenway Health for support, they help me figure out what is wrong or they get back...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I have had to fight for things this past year that the vendor said we would already have. It takes...

Nov 2020
(0)
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Manager

Interfacing and Integration

We still haven't interfaced with the hospital system, and we can't get our labs back in the system....

Nov 2020
(0)
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Manager

Functionality and Upgrades

The overall product quality isn't bad. We still need to learn pieces and learn how to optimize the...

Nov 2020
(0)
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CIO

Functionality and Upgrades

When it comes to the internal use of the system and the billing practice management piece, the...

Nov 2020
(0)
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CIO

Functionality and Upgrades

The system is lacking some of the functionalities that are specific advantages to our specialty. The...

Nov 2020
(0)
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CIO

Future Outlook

I have a couple of neighbors to our practice that are using Intergy EHR, and they are happy with it....

Nov 2020
(0)
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CIO

Future Outlook

Intergy EHR is a decent, stable product. It is mature. Greenway Health keeps it up to date, and it...

Nov 2020
(0)
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Director

Lessons Learned

I would recommend the solution to a friend, and I would tell my friend about the use and...

Oct 2020
(0)
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Director

Service and Support

The vendor has supported us through COVID-19 by offering many different resources, but a lot of the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is a lot of clicking in the system. That is getting better as Greenway Health comes out with...

Oct 2020
(0)
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Manager

Implementation and Training

The training on the system is not good, and we don’t get enough of it. We have had some issues with...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven't had any training from Greenway Health. When Greenway Health bought Intergy EHR, they did...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

We have been really frustrated with Greenway Health this year. They are making all kinds of changes...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Intergy EHR is actually quite excellent at supporting patient-centered care. It has good,...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The service from Greenway Health is fantastic. Their people are available at the drop of a pin. We...

Sep 2020
(0)
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CIO

Functionality and Upgrades

We can build almost anything out of Intergy EHR. It allows us to customize and adapt no matter what...

Sep 2020
(0)
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CIO

Functionality and Upgrades

Intergy EHR doesn’t reconcile anything for the patient. To go through things from a case manager...

Sep 2020
(0)
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CIO

Functionality and Upgrades

Greenway Health has broken promises on release dates, what they are going to get fixed, and how...

Sep 2020
(0)
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CIO

Relationship

Greenway Health has avoided nickel-and-diming, but only for the past year. They had an entire...

Sep 2020
(0)
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CIO

Functionality and Upgrades

It has been so long since we had initial training with Greenway Health. We have not really had any...

Sep 2020
(0)
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CIO

Other Observations & Comments

With Greenway Health, I have some people who have used some of their products, so we get a lot for...

Sep 2020
(0)
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CIO

Service and Support

I have been in regular contact with Greenway Health during COVID-19, but I really don’t know what...

Sep 2020
(0)
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CIO

Service and Support

I am not sure that we are going to stick with Greenway Health long term. We just haven't had a great...

Aug 2020
(0)
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CIO

Service and Support

Greenway Health has a lack of resources, and the ones they have know a single workflow. If that...

Aug 2020
(0)
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Director

Functionality and Upgrades

Things with our Greenway Health EHR have gotten worse. If it is possible for the EHR to have gotten...

Aug 2020
(0)
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Physician

ROI / Cost (care and feeding)

Greenway Health nickel-and-dimes us. That is a painful aspect of Intergy EHR. Even if the system...

Jul 2020
(0)
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Physician

Functionality and Upgrades

We aren't able to run the reports that we want to run at this point. If I want to run a report of...

Jul 2020
(0)
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Physician

Relationship

A big issue with Greenway Health is that they promised something, and we are already a year behind,...

Jul 2020
(0)
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Physician

Service and Support

Greenway Health has sent us some emails about COVID-19, but I haven't reached out to them to seek...

Jul 2020
(0)
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Physician

Functionality and Upgrades

We have gone through so many changes with the product. The system has mutated, so to speak. It was...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Recently, there has been a big push and more excitement, and everybody felt that there was hope for...

Jul 2020
(0)
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Physician

Service and Support

If users are willing to pay Greenway Health for services, those users get more support. It would be...

Jul 2020
(0)
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Physician

Interfacing and Integration

We aren't using the CCDs at this point, so we don't have interoperability with another common EMR...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Intergy EHR is easy to use, but it isn't practical because we have to navigate multiple screens and...

Jul 2020
(0)
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Physician

Service and Support

Greenway Health's support has improved. Now, we are able to connect via chat. We have a customer...

Jul 2020
(0)
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Physician

Other Observations & Comments

In order to make things with Intergy EHR work better, we need to reach out to third parties. We are...

Jul 2020
(0)
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Director

Functionality and Upgrades

The most recent upgrades were for implementing new services, and those upgrades did not go smoothly.

Jun 2020
(0)
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Director

Implementation and Training

Greenway Health's training is basically to read a document or occasionally to watch a video that...

Jun 2020
(0)
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Director

Functionality and Upgrades

The solution is working in the way that Greenway Health promoted. They have known for a long time...

Jun 2020
(0)
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Director

Functionality and Upgrades

The solution is simple to use. Greenway Health has been promising to deliver a major upgrade for a...

Jun 2020
(0)
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Director

Service and Support

The vendor's support people are responsive to easy fixes, but bigger issues take quite a while. Over...

Jun 2020
(0)
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Director

Service and Support

Given the fact that Greenway Health hasn't met a lot of promises, I probably wouldn't recommend the...

Jun 2020
(0)
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Director

Functionality and Upgrades

The solution has worked well over the years, but I would knock the rating down lower from where it...

Jun 2020
(0)
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Manager

Interfacing and Integration

Integration and interoperability aren’t perfect, and there is room for improvement. The connection...

Jun 2020
(0)
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Manager

Other Observations & Comments

The ease of use is better on the EHR side than the PM side, but I know my doctors have complained...

Jun 2020
(0)
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Manager

Relationship

The quality of the ongoing support has dropped. I would have rated it highly about a year ago....

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

One big concern I have is with the approach Greenway Health has been taking in terms of limiting...

Jun 2020
(0)
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Director

Service and Support

Greenway Health has sent out a lot of communications and resources that have helped practices...

Jun 2020
(0)
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Manager

Functionality and Upgrades

One of the main reasons the product is part of our long-term plans is that we have had it for a long...

Jun 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

One of our biggest complaints is that Greenway Health charges for every little thing. Some features...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I am extremely happy. I have used other products, and I am still very happy with Intergy EHR. There...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our EHR is not that finely tuned because we have medical providers, and they are their own animal...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have asked for certain things such as being able to use signature pads to capture a signature on...

Jun 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has been able to resolve our problems, and they have bent over backward to do that. The...

Jun 2020
(0)
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Manager

Implementation and Training

We have to learn a lot of things on our own. If we do want training, it is really expensive. We can...

Jun 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The system does a good job, and we are doing better than making do. There are some things that we...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Some of the users get really frustrated because the system isn't doing exactly what they want or...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The system meets our functionality needs. It has gotten easier to do the documentation, and we know...

Jun 2020
(0)
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Manager

Relationship

I would give Greenway Health a lower rating for executive involvement. Their executives are hard to...

Jun 2020
(0)
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Director

Other Observations & Comments

We had to turn on a dime and change our practice to support telehealth in a week. And we could do...

Jun 2020
(0)
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Director

Other Observations & Comments

The next frontier for us is improving the patient experience by giving patients access to our...

Jun 2020
(0)
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Director

Other Observations & Comments

The ongoing phone or web support is hit or miss. There are some rock stars who have really gone...

Jun 2020
(0)
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Director

Service and Support

We have had a good time getting what we need from folks. But the reality is that there is a...

Jun 2020
(0)
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Director

Other Observations & Comments

We rolled up our own sleeves and got our integration working with our population health and quality...

Jun 2020
(0)
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Director

Functionality and Upgrades

Intergy EHR is a legacy product. One big advantage is that because it is a legacy product, it has...

May 2020
(0)
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Director

Interfacing and Integration

The EHR has no integrated video application, and the portal is very dysfunctional and terrible....

May 2020
(0)
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Nurse

Service and Support

I would never purchase the system again. The product is outstanding, but the service is the worst....

May 2020
(0)
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Nurse

Service and Support

Greenway Health is very responsive. They just don’t give us the responses we need. If I am calling...

May 2020
(0)
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Nurse

Service and Support

If Greenway Health wanted to support practices during the COVID-19 crisis, they would have...

May 2020
(0)
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Nurse

Functionality and Upgrades

Greenway Health could definitely be updating technology to support patient-centered care. When we...

May 2020
(0)
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Nurse

Relationship

The product is really good. But the way Greenway Health has handled the crisis has made us feel like...

May 2020
(0)
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Nurse

Functionality and Upgrades

There is a group in town that bought the system a few weeks after us, and they said that that was...

May 2020
(0)
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Manager

Technology

When we started with Greenway Health, we were under the impression that everything would be built in...

May 2020
(0)
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Manager

Technology

I have heard that Prime Suite is much better. Quite honestly, I am not a fan of Intergy EHR. Our...

May 2020
(0)
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Manager

Other Observations & Comments

The training was pretty good. The quality and effectiveness of the support vary. I reach out to the...

May 2020
(0)
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Manager

Service and Support

In terms of the vendor supporting us through the COVID-19 crisis, we get some of our support...

May 2020
(0)
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Manager

Functionality and Upgrades

Providers have to pay for some of the vendor's upgrades, and we have been a little hesitant because...

May 2020
(0)
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Manager

Other Observations & Comments

The product is part of our long-term plans for now; we always look to improve things, and that is...

May 2020
(0)
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Manager

Other Observations & Comments

It is tough to say whether Greenway Health keeps their promises. Before, we did not really have a...

May 2020
(0)
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Manager

Functionality and Upgrades

A lot of the training I have been involved with is practice analytics. Practice analytics is way...

May 2020
(0)
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Manager

Functionality and Upgrades

There are two systems involved. We use one side to schedule patients for appointments. And the EHR...

May 2020
(0)
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Manager

Relationship

The vendor has been very proactive in the last several months. Our leaders have regular calls with...

May 2020
(0)
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Manager

Other Observations & Comments

Greenway Health has things that we haven’t explored yet. There are some things we think about doing,...

May 2020
(0)
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Manager

Service and Support

Since the company has been bought by Greenway Health, things have been really great until this last...

May 2020
(0)
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Manager

Functionality and Upgrades

This year, Greenway Health did not have their UDS changes ready until the second week of February,...

May 2020
(0)
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Manager

Functionality and Upgrades

Intergy EHR runs on a MedSun database, which is in desperate need of an update. The vocabulary is...

May 2020
(0)
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Manager

Interfacing and Integration

We still have issues with the interoperability between a specialty EMR and Intergy EHR, even though...

May 2020
(0)
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Manager

Functionality and Upgrades

We are thinking about changing to another vendor's system. One of our executives has used the...

May 2020
(0)
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Manager

Functionality and Upgrades

From a pediatric perspective, Intergy EHR’s templates are pretty easy to work with, and the product...

May 2020
(0)
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Manager

Functionality and Upgrades

One of the more difficult things with Intergy EHR is being able to document the anticipatory...

May 2020
(0)
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Manager

Functionality and Upgrades

One thing that would make Intergy EHR easier to use would be if we had family accounts in the...

May 2020
(0)
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VP/Other Executive

Relationship

The COVID-19 resources from My Greenway and the proactive approach have been good. Greenway Health...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are not on the most recent version of the system, although we aren't far from it. We moved to a...

Apr 2020
(0)
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VP/Other Executive

Future Outlook

Greenway Health is part of our long-term plans, but we are now under a new leadership team. That...

Apr 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Greenway Health charges for every little thing, or they try to. There are some big things that we...

Apr 2020
(0)
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VP/Other Executive

Relationship

Greenway Health is making a more concerted effort to bring knowledge back into the client community....

Apr 2020
(0)
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VP/Other Executive

Relationship

In the past, we didn't have a strong level of engagement with Greenway Health. There wasn't a...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I am not a power user of the Greenway Health platform by any means. I listen and learn from those...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Analytics are imperative. Greenway Health has analytic functionality, but it isn't as user friendly...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

I don't know that I have seen too much new technology from Greenway Health. I am not a power user....

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We had some performance improvement objectives of our own to do, and we have now aligned with...

Apr 2020
(0)
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VP/Other Executive

Service and Support

We have involved an individual from Greenway Health who has been helpful and educational. I don't...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

There is so much that goes into recommending a vendor. The conversation isn't simple. We have...

Apr 2020
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Manager

Other Observations & Comments

We had a little updating error and had to do some things on our end because we use a Citrix...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We have hundreds of end users, and the system takes almost no time to learn, so that is one really...

Apr 2020
(0)
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Manager

Service and Support

Sometimes it seems like Greenway Health wants to put blame where it shouldn’t be, like on a PACS or...

Apr 2020
(0)
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Manager

Interfacing and Integration

We are still hoping and praying that Greenway Health will release a direct link or a tab to view...

Apr 2020
(0)
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CIO

Future Outlook

Greenway Health hardly ever even comes to the table to talk to us about our issues. If my...

Mar 2020
(0)
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CIO

Relationship

The doctors actually like the Greenway Health EHR, but we are running into problems getting...

Mar 2020
(0)
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Director

Relationship

I have met lots of CEOs. They don’t stay long, but since I have met every CEO that Greenway Health...

Mar 2020
(0)
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Director

Interfacing and Integration

The issue with Greenway Health isn’t the people or the support; there is just a platform issue. They...

Mar 2020
(0)
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Director

Functionality and Upgrades

We do a lot of program-related billing, so we have to know which department the services were...

Mar 2020
(0)
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Director

Technology

The system is clunky and takes a lot of clicks. It is not an easy product to use.

Mar 2020
(0)
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CEO/President

Relationship

The vendor has not been keeping their promises. I have been trying to be Greenway Health’s...

Mar 2020
(0)
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CEO/President

Functionality and Upgrades

I like that the system is flexible. We can do our own flow sheets and templates. We can do all of...

Mar 2020
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CEO/President

Relationship

Right now, I don’t know whether the system is part of our long-term plans. If I had been asked that...

Mar 2020
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CEO/President

Other Observations & Comments

I loved the product until this last year. I have talked to other people, and they have had problems...

Mar 2020
(0)
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CEO/President

Implementation and Training

When we get upgrades, the vendor doesn't give us any training. They give us a booklet instead. We...

Mar 2020
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CEO/President

Other Observations & Comments

We are able to see everything, but the system is just not easy to use. The vendor has added some...

Mar 2020
(0)
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CEO/President

Service and Support

We have been through the support issues. All our issues get escalated now, so we don’t have to play...

Mar 2020
(0)
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CEO/President

Service and Support

I have to scream for support. We don't have the capacity to monitor 24/7, so if we go down sometime...

Mar 2020
(0)
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CEO/President

Relationship

The vendor executives used to be very involved until the last few months. Since then, they have gone...

Mar 2020
(0)
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COO

ROI / Cost (care and feeding)

With Greenway Health, I feel like we get charged quite a bit. The system is super expensive, but we...

Mar 2020
(0)
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COO

Win/Loss - Why they were selected (by current clients)

Intergy EHR has changed a lot since we first implemented it, but it is a good system for our...

Mar 2020
(0)
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COO

Future Outlook

I hope that my satisfaction with Intergy EHR will go up over the next 12 months. I am forever an...

Mar 2020
(0)
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CIO

Functionality and Upgrades

Our physicians are very dissatisfied with the workflow. They feel that there are some safety issues....

Feb 2020
(0)
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CIO

Other Observations & Comments

We are seriously starting to reconsider the system being part of our long-term plans. We are...

Feb 2020
(0)
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CIO

ROI / Cost (care and feeding)

Greenway Health doesn't avoid charging for every little thing. They charge us for a lot of things.

Feb 2020
(0)
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Director

Sales and Contracting

We were promised a lot of things in our sales pitch, and Greenway Health has not honored those...

Feb 2020
(0)
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Director

Functionality and Upgrades

From the provider side, the system captures all the data we need. From the administrative side, I...

Feb 2020
(0)
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