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Intergy EHR Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Technology
Greenway Health just implemented telehealth functionality, but we have been doing telehealth since...
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Manager
Implementation and Training
The training information for Greenway Health's newer version is very minimal, and the upgrade is a...
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Manager
Functionality and Upgrades
Greenway Health doesn't do anything for upgrades. They just push things out to the system. The...
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Manager
Other Observations & Comments
We have had the system for a long time, and we have received our money's worth. For the most part,...
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Director
Interfacing and Integration
The product needs better integration with outside parties. We feel as though the vendor is barely...
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Director
ROI / Cost (care and feeding)
If we want anything outside of the normal scope of what the vendor's software offers, we have to pay...
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Director
Functionality and Upgrades
The product's interface hasn’t changed much in many years. There are new capabilities out in the...
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Director
Relationship
I honestly don’t know whether the vendor could regain our trust. The vendor doesn’t offer a solution...
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VP/Other Executive
Future Outlook
I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...
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VP/Other Executive
Implementation and Training
We had someone in billing recently leave that person's job, and I envision hiring someone in billing...
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VP/Other Executive
Functionality and Upgrades
I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...
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VP/Other Executive
Service and Support
COVID-19, in terms of support, has really not affected the vendor. I know people are working from...
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CEO/President
Relationship
Greenway Health had some issues they were caught in with the Department of Justice, so the delivery...
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CEO/President
Interfacing and Integration
The EMR, the PM system, and the clearinghouse work very well together. Everything is tightly...
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CEO/President
Relationship
We met with the previous CEO of Greenway Health and had a really good discussion, but we didn't...
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Physician
Functionality and Upgrades
I have been asking Greenway Health for a report that shows all our patients with a chronic condition...
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Physician
Technology
With the most recent upgrade, the most noticeable change was when my medical assistant was working...
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Physician
Functionality and Upgrades
Oftentimes in the days after an upgrade, we are prepared to document our encounters on paper because...
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Physician
Technology
We expected that we would get information from the software about patient outcomes to better inform...
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Physician
Interfacing and Integration
Intergy EHR does not exchange data very well. When we get a report on a patient who went to the ER,...
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Physician
Functionality and Upgrades
Some functions are easy to use, such as previous notes or notes from other places that have been...
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Physician
Functionality and Upgrades
We aren't getting our money's worth from Greenway Health because we can't get data from the care we...
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Manager
Service and Support
Anytime I call Greenway Health for support, they help me figure out what is wrong or they get back...
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Manager
Functionality and Upgrades
I have had to fight for things this past year that the vendor said we would already have. It takes...
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Manager
Interfacing and Integration
We still haven't interfaced with the hospital system, and we can't get our labs back in the system....
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Manager
Functionality and Upgrades
The overall product quality isn't bad. We still need to learn pieces and learn how to optimize the...
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CIO
Functionality and Upgrades
When it comes to the internal use of the system and the billing practice management piece, the...
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CIO
Functionality and Upgrades
The system is lacking some of the functionalities that are specific advantages to our specialty. The...
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CIO
Future Outlook
I have a couple of neighbors to our practice that are using Intergy EHR, and they are happy with it....
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CIO
Future Outlook
Intergy EHR is a decent, stable product. It is mature. Greenway Health keeps it up to date, and it...
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Director
Lessons Learned
I would recommend the solution to a friend, and I would tell my friend about the use and...
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Director
Service and Support
The vendor has supported us through COVID-19 by offering many different resources, but a lot of the...
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Manager
Functionality and Upgrades
There is a lot of clicking in the system. That is getting better as Greenway Health comes out with...
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Manager
Implementation and Training
The training on the system is not good, and we don’t get enough of it. We have had some issues with...
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Analyst/Coordinator
Implementation and Training
We haven't had any training from Greenway Health. When Greenway Health bought Intergy EHR, they did...
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Analyst/Coordinator
Relationship
We have been really frustrated with Greenway Health this year. They are making all kinds of changes...
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Analyst/Coordinator
Functionality and Upgrades
Intergy EHR is actually quite excellent at supporting patient-centered care. It has good,...
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Analyst/Coordinator
Service and Support
The service from Greenway Health is fantastic. Their people are available at the drop of a pin. We...
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CIO
Functionality and Upgrades
We can build almost anything out of Intergy EHR. It allows us to customize and adapt no matter what...
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CIO
Functionality and Upgrades
Intergy EHR doesn’t reconcile anything for the patient. To go through things from a case manager...
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CIO
Functionality and Upgrades
Greenway Health has broken promises on release dates, what they are going to get fixed, and how...
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CIO
Relationship
Greenway Health has avoided nickel-and-diming, but only for the past year. They had an entire...
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CIO
Functionality and Upgrades
It has been so long since we had initial training with Greenway Health. We have not really had any...
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CIO
Other Observations & Comments
With Greenway Health, I have some people who have used some of their products, so we get a lot for...
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CIO
Service and Support
I have been in regular contact with Greenway Health during COVID-19, but I really don’t know what...
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CIO
Service and Support
I am not sure that we are going to stick with Greenway Health long term. We just haven't had a great...
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CIO
Service and Support
Greenway Health has a lack of resources, and the ones they have know a single workflow. If that...
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Director
Functionality and Upgrades
Things with our Greenway Health EHR have gotten worse. If it is possible for the EHR to have gotten...
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Physician
ROI / Cost (care and feeding)
Greenway Health nickel-and-dimes us. That is a painful aspect of Intergy EHR. Even if the system...
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Physician
Functionality and Upgrades
We aren't able to run the reports that we want to run at this point. If I want to run a report of...
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Physician
Relationship
A big issue with Greenway Health is that they promised something, and we are already a year behind,...
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Physician
Service and Support
Greenway Health has sent us some emails about COVID-19, but I haven't reached out to them to seek...
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Physician
Functionality and Upgrades
We have gone through so many changes with the product. The system has mutated, so to speak. It was...
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Physician
Functionality and Upgrades
Recently, there has been a big push and more excitement, and everybody felt that there was hope for...
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Physician
Service and Support
If users are willing to pay Greenway Health for services, those users get more support. It would be...
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Physician
Interfacing and Integration
We aren't using the CCDs at this point, so we don't have interoperability with another common EMR...
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Physician
Functionality and Upgrades
Intergy EHR is easy to use, but it isn't practical because we have to navigate multiple screens and...
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Physician
Service and Support
Greenway Health's support has improved. Now, we are able to connect via chat. We have a customer...
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Physician
Other Observations & Comments
In order to make things with Intergy EHR work better, we need to reach out to third parties. We are...
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Director
Functionality and Upgrades
The most recent upgrades were for implementing new services, and those upgrades did not go smoothly.
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Director
Implementation and Training
Greenway Health's training is basically to read a document or occasionally to watch a video that...
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Director
Functionality and Upgrades
The solution is working in the way that Greenway Health promoted. They have known for a long time...
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Director
Functionality and Upgrades
The solution is simple to use. Greenway Health has been promising to deliver a major upgrade for a...
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Director
Service and Support
The vendor's support people are responsive to easy fixes, but bigger issues take quite a while. Over...
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Director
Service and Support
Given the fact that Greenway Health hasn't met a lot of promises, I probably wouldn't recommend the...
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Director
Functionality and Upgrades
The solution has worked well over the years, but I would knock the rating down lower from where it...
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Manager
Interfacing and Integration
Integration and interoperability aren’t perfect, and there is room for improvement. The connection...
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Manager
Other Observations & Comments
The ease of use is better on the EHR side than the PM side, but I know my doctors have complained...
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Manager
Relationship
The quality of the ongoing support has dropped. I would have rated it highly about a year ago....
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Manager
ROI / Cost (care and feeding)
One big concern I have is with the approach Greenway Health has been taking in terms of limiting...
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Director
Service and Support
Greenway Health has sent out a lot of communications and resources that have helped practices...
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Manager
Functionality and Upgrades
One of the main reasons the product is part of our long-term plans is that we have had it for a long...
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Manager
ROI / Cost (care and feeding)
One of our biggest complaints is that Greenway Health charges for every little thing. Some features...
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Analyst/Coordinator
Functionality and Upgrades
I am extremely happy. I have used other products, and I am still very happy with Intergy EHR. There...
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Analyst/Coordinator
Functionality and Upgrades
Our EHR is not that finely tuned because we have medical providers, and they are their own animal...
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Analyst/Coordinator
Functionality and Upgrades
We have asked for certain things such as being able to use signature pads to capture a signature on...
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Analyst/Coordinator
Service and Support
The vendor has been able to resolve our problems, and they have bent over backward to do that. The...
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Manager
Implementation and Training
We have to learn a lot of things on our own. If we do want training, it is really expensive. We can...
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Manager
Functionality and Upgrades
The system does a good job, and we are doing better than making do. There are some things that we...
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Manager
Functionality and Upgrades
Some of the users get really frustrated because the system isn't doing exactly what they want or...
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Manager
Functionality and Upgrades
The system meets our functionality needs. It has gotten easier to do the documentation, and we know...
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Manager
Relationship
I would give Greenway Health a lower rating for executive involvement. Their executives are hard to...
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Director
Other Observations & Comments
We had to turn on a dime and change our practice to support telehealth in a week. And we could do...
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Director
Other Observations & Comments
The next frontier for us is improving the patient experience by giving patients access to our...
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Director
Other Observations & Comments
The ongoing phone or web support is hit or miss. There are some rock stars who have really gone...
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Director
Service and Support
We have had a good time getting what we need from folks. But the reality is that there is a...
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Director
Other Observations & Comments
We rolled up our own sleeves and got our integration working with our population health and quality...
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Director
Functionality and Upgrades
Intergy EHR is a legacy product. One big advantage is that because it is a legacy product, it has...
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Director
Interfacing and Integration
The EHR has no integrated video application, and the portal is very dysfunctional and terrible....
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Nurse
Service and Support
I would never purchase the system again. The product is outstanding, but the service is the worst....
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Nurse
Service and Support
Greenway Health is very responsive. They just don’t give us the responses we need. If I am calling...
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Nurse
Service and Support
If Greenway Health wanted to support practices during the COVID-19 crisis, they would have...
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Nurse
Functionality and Upgrades
Greenway Health could definitely be updating technology to support patient-centered care. When we...
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Nurse
Relationship
The product is really good. But the way Greenway Health has handled the crisis has made us feel like...
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Nurse
Functionality and Upgrades
There is a group in town that bought the system a few weeks after us, and they said that that was...
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Manager
Technology
When we started with Greenway Health, we were under the impression that everything would be built in...
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Manager
Technology
I have heard that Prime Suite is much better. Quite honestly, I am not a fan of Intergy EHR. Our...
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Manager
Other Observations & Comments
The training was pretty good. The quality and effectiveness of the support vary. I reach out to the...
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Manager
Service and Support
In terms of the vendor supporting us through the COVID-19 crisis, we get some of our support...
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Manager
Functionality and Upgrades
Providers have to pay for some of the vendor's upgrades, and we have been a little hesitant because...
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Manager
Other Observations & Comments
The product is part of our long-term plans for now; we always look to improve things, and that is...
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Manager
Other Observations & Comments
It is tough to say whether Greenway Health keeps their promises. Before, we did not really have a...
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Manager
Functionality and Upgrades
A lot of the training I have been involved with is practice analytics. Practice analytics is way...
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Manager
Functionality and Upgrades
There are two systems involved. We use one side to schedule patients for appointments. And the EHR...
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Manager
Relationship
The vendor has been very proactive in the last several months. Our leaders have regular calls with...
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Manager
Other Observations & Comments
Greenway Health has things that we haven’t explored yet. There are some things we think about doing,...
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Manager
Service and Support
Since the company has been bought by Greenway Health, things have been really great until this last...
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Manager
Functionality and Upgrades
This year, Greenway Health did not have their UDS changes ready until the second week of February,...
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Manager
Functionality and Upgrades
Intergy EHR runs on a MedSun database, which is in desperate need of an update. The vocabulary is...
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Manager
Interfacing and Integration
We still have issues with the interoperability between a specialty EMR and Intergy EHR, even though...
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Manager
Functionality and Upgrades
We are thinking about changing to another vendor's system. One of our executives has used the...
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Manager
Functionality and Upgrades
From a pediatric perspective, Intergy EHR’s templates are pretty easy to work with, and the product...
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Manager
Functionality and Upgrades
One of the more difficult things with Intergy EHR is being able to document the anticipatory...
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Manager
Functionality and Upgrades
One thing that would make Intergy EHR easier to use would be if we had family accounts in the...
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VP/Other Executive
Relationship
The COVID-19 resources from My Greenway and the proactive approach have been good. Greenway Health...
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VP/Other Executive
Functionality and Upgrades
We are not on the most recent version of the system, although we aren't far from it. We moved to a...
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VP/Other Executive
Future Outlook
Greenway Health is part of our long-term plans, but we are now under a new leadership team. That...
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VP/Other Executive
ROI / Cost (care and feeding)
Greenway Health charges for every little thing, or they try to. There are some big things that we...
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VP/Other Executive
Relationship
Greenway Health is making a more concerted effort to bring knowledge back into the client community....
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VP/Other Executive
Relationship
In the past, we didn't have a strong level of engagement with Greenway Health. There wasn't a...
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VP/Other Executive
Functionality and Upgrades
I am not a power user of the Greenway Health platform by any means. I listen and learn from those...
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VP/Other Executive
Functionality and Upgrades
Analytics are imperative. Greenway Health has analytic functionality, but it isn't as user friendly...
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VP/Other Executive
Other Observations & Comments
I don't know that I have seen too much new technology from Greenway Health. I am not a power user....
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VP/Other Executive
Functionality and Upgrades
We had some performance improvement objectives of our own to do, and we have now aligned with...
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VP/Other Executive
Service and Support
We have involved an individual from Greenway Health who has been helpful and educational. I don't...
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VP/Other Executive
Other Observations & Comments
There is so much that goes into recommending a vendor. The conversation isn't simple. We have...
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Manager
Other Observations & Comments
We had a little updating error and had to do some things on our end because we use a Citrix...
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Manager
Functionality and Upgrades
We have hundreds of end users, and the system takes almost no time to learn, so that is one really...
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Manager
Service and Support
Sometimes it seems like Greenway Health wants to put blame where it shouldn’t be, like on a PACS or...
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Manager
Interfacing and Integration
We are still hoping and praying that Greenway Health will release a direct link or a tab to view...
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CIO
Future Outlook
Greenway Health hardly ever even comes to the table to talk to us about our issues. If my...
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CIO
Relationship
The doctors actually like the Greenway Health EHR, but we are running into problems getting...
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Director
Relationship
I have met lots of CEOs. They don’t stay long, but since I have met every CEO that Greenway Health...
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Director
Interfacing and Integration
The issue with Greenway Health isn’t the people or the support; there is just a platform issue. They...
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Director
Functionality and Upgrades
We do a lot of program-related billing, so we have to know which department the services were...
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Director
Technology
The system is clunky and takes a lot of clicks. It is not an easy product to use.
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CEO/President
Relationship
The vendor has not been keeping their promises. I have been trying to be Greenway Health’s...
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CEO/President
Functionality and Upgrades
I like that the system is flexible. We can do our own flow sheets and templates. We can do all of...
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CEO/President
Relationship
Right now, I don’t know whether the system is part of our long-term plans. If I had been asked that...
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CEO/President
Other Observations & Comments
I loved the product until this last year. I have talked to other people, and they have had problems...
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CEO/President
Implementation and Training
When we get upgrades, the vendor doesn't give us any training. They give us a booklet instead. We...
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CEO/President
Other Observations & Comments
We are able to see everything, but the system is just not easy to use. The vendor has added some...
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CEO/President
Service and Support
We have been through the support issues. All our issues get escalated now, so we don’t have to play...
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CEO/President
Service and Support
I have to scream for support. We don't have the capacity to monitor 24/7, so if we go down sometime...
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CEO/President
Relationship
The vendor executives used to be very involved until the last few months. Since then, they have gone...
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COO
ROI / Cost (care and feeding)
With Greenway Health, I feel like we get charged quite a bit. The system is super expensive, but we...
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COO
Win/Loss - Why they were selected (by current clients)
Intergy EHR has changed a lot since we first implemented it, but it is a good system for our...
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COO
Future Outlook
I hope that my satisfaction with Intergy EHR will go up over the next 12 months. I am forever an...
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CIO
Functionality and Upgrades
Our physicians are very dissatisfied with the workflow. They feel that there are some safety issues....
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CIO
Other Observations & Comments
We are seriously starting to reconsider the system being part of our long-term plans. We are...
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CIO
ROI / Cost (care and feeding)
Greenway Health doesn't avoid charging for every little thing. They charge us for a lot of things.
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Director
Sales and Contracting
We were promised a lot of things in our sales pitch, and Greenway Health has not honored those...
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Director
Functionality and Upgrades
From the provider side, the system captures all the data we need. From the administrative side, I...
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