Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Intergy EHR Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Greenway Health’s involvement has changed a bit and has improved. They have changed their upper...
Login or Create an Account to see details.
Manager
Greenway Health has got a road map of changes that are occurring throughout the next few years, and...
Login or Create an Account to see details.
Manager
I like having the ability to customize forms and findings in Greenway Health’s system.
Login or Create an Account to see details.
Manager
Greenway Health’s software is designed for the basic arena, and that is great, except we are not a...
Login or Create an Account to see details.
Manager
Greenway Health charges for every module, component, and license.
Login or Create an Account to see details.
Manager
For the clinical personnel, the layout of the system is better than others. It is a web-based style...
Login or Create an Account to see details.
Manager
A lot of the vendor's training is online. They have fairly comprehensive video training libraries...
Login or Create an Account to see details.
Manager
A better interface for patients to utilize the service would be nice. The vendor does have a patient...
Login or Create an Account to see details.
Manager
In general, the vendor has a very large product. I think it is based on SQL databases. The software...
Login or Create an Account to see details.
Manager
Sometimes the vendor's support website has some little issues because it interfaces with several...
Login or Create an Account to see details.
Manager
One challenge on the back end for basic reports is we don't have a specific way to tidy up our...
Login or Create an Account to see details.
Manager
Greenway Health is fairly provider-centric. And in addition to that, the solution is fairly centered...
Login or Create an Account to see details.
Manager
The vendor has tried to keep all of the commitments they have made. We have a pretty solid account...
Login or Create an Account to see details.
Manager
One of the major updates that we did was a complete disaster. It absolutely did not work smoothly....
Login or Create an Account to see details.
Manager
We would like to integrate with some of the other clinics that are here so that we can more readily...
Login or Create an Account to see details.
Manager
The outcome of using Intergy EHR is that we can track and monitor patients to keep them healthy. And...
Login or Create an Account to see details.
Manager
If someone were starting a practice and wanted to get rolling, I would tell them to get another...
Login or Create an Account to see details.
Director
Intergy EHR is part of our long-term plans for now. We have talked about whether it is time for us...
Login or Create an Account to see details.
Director
We have been struggling with Greenway Health, and they are very aware of that and have decided to...
Login or Create an Account to see details.
Director
We are trying to work with a third party to get integration between their product and Intergy EHR,...
Login or Create an Account to see details.
Director
Intergy EHR is extremely easy for the frontline user as far as scheduling and registration go. Just...
Login or Create an Account to see details.
COO
When I first got here, I was not really pleased with Greenway Health overall. The customer service...
Login or Create an Account to see details.
COO
We have had to do a lot of self-customization for our own workflow needs. We pretty much did a...
Login or Create an Account to see details.
COO
Greenway Health is meeting our expectations successfully from a relationship perspective. Their...
Login or Create an Account to see details.
COO
We have been hearing about Project Polaris for several years now, and we still don't know when it...
Login or Create an Account to see details.
Director
I would like Greenway Health to have better auditing features for their setup and maintenance...
Login or Create an Account to see details.
Director
There were years when I wasn’t getting resolutions. In the old days, if I called the support people,...
Login or Create an Account to see details.
Director
The vendor forced their clients to go to a new portal in the middle of a pandemic, and that was...
Login or Create an Account to see details.
Director
Over the years, there have been a lot of problems with Intergy EHR. I have support tickets that are...
Login or Create an Account to see details.
Director
There are several things the system can't do. We have an awful lot of workarounds for things like...
Login or Create an Account to see details.
Director
There are some things that we are able to integrate and other things that we are not. We have the...
Login or Create an Account to see details.
Director
If something is not directly related to the clinical side, it doesn't seem like the vendor is...
Login or Create an Account to see details.
Manager
We were trying to decide whether to upgrade to another product from Greenway Health or explore other...
Login or Create an Account to see details.
Manager
We have developed a much more collaborative working relationship with Greenway Health than we had...
Login or Create an Account to see details.
Manager
One troublesome area of the product where we would like more ease of use is in Greenway Health's...
Login or Create an Account to see details.
Manager
Intergy EHR is a little easier to use than another product is. From my experience teaching others,...
Login or Create an Account to see details.
Manager
I would tell the vendor that if they are going to make changes, they should keep the nice, clean...
Login or Create an Account to see details.
Director
We just implemented 3M's system for dictation, but Greenway Health won't make the vendor use their...
Login or Create an Account to see details.
Director
If I have any problems and send a ticket, we get instantaneous feedback and help. Greenway Health...
Login or Create an Account to see details.
Director
Greenway Health is proactive. I just received an email last week about a potential issue that was...
Login or Create an Account to see details.
Director
We have a dedicated manager that runs our entire process of updates and the product rollout, and...
Login or Create an Account to see details.
Director
We have difficulty building templates, and we have told Greenway Health that they need to improve....
Login or Create an Account to see details.
Director
When I have friends interested in Greenway Health, I answer specific questions and tell them about...
Login or Create an Account to see details.
Director
Greenway Health has been very helpful with our recent upgrade processes. They work hard to make sure...
Login or Create an Account to see details.
Director
Greenway Health has some roadblocks in place that prevent certain third-party vendors from...
Login or Create an Account to see details.
Director
Greenway Health has gotten better at delivering new technology over the years.
Login or Create an Account to see details.
Director
We like how we are able to voice our opinions before releases or upgrades and that our opinions have...
Login or Create an Account to see details.
Director
The vendor has really improved their proactivity over the last 12 months. They also have systems in...
Login or Create an Account to see details.
Director
Greenway Health is on a much better trajectory than they were a year ago. I think that my overall...
Login or Create an Account to see details.
CEO/President
The EHR is self-explanatory, and the vendor’s tutorials are very good. We really don’t have trouble...
Login or Create an Account to see details.
CEO/President
It is hard to design products that meet every single need. My needs for my specialty are probably...
Login or Create an Account to see details.
CEO/President
As the world has transitioned into value-based care, outcome measurements have become key. My...
Login or Create an Account to see details.
Director
Intergy EHR is easy to use but so clunky. The vendor delivers reports that work, but the moment that...
Login or Create an Account to see details.
Director
The vendor's ability to take care of the customer has improved a lot in terms of their efficiency in...
Login or Create an Account to see details.
Director
I don't think that the vendor is proactive. We struggle a bit with not getting the release notes in...
Login or Create an Account to see details.
Director
The vendor nickel-and-dimes a lot. When we need extra help with data, it is doable, but the vendor...
Login or Create an Account to see details.
Director
In the basic package, we don't have access to any training. The training is on our own unless we pay...
Login or Create an Account to see details.
Director
It takes the vendor forever to deliver technology, but they put in the effort. The vendor advertised...
Login or Create an Account to see details.
Director
It isn't easy for our patients to use the vendor's products. We try to use the portal, but it isn't...
Login or Create an Account to see details.
Manager
We are probably not staying with Intergy EHR, but we have not decided yet. In the next couple of...
Login or Create an Account to see details.
Manager
Greenway Health charges us for every little thing. If we want to create a document or a...
Login or Create an Account to see details.
Manager
I don’t think the EHR is advantageous for Greenway Health at all. The system is cumbersome; it is...
Login or Create an Account to see details.
Manager
We typically wait months for Greenway Health to get something fixed. I have had so many issues with...
Login or Create an Account to see details.
Manager
Greenway Health promises to do something and then never does it. For example, they talked about...
Login or Create an Account to see details.
Manager
Greenway Health's support is not bad. Most of the time, the support team's response time is pretty...
Login or Create an Account to see details.
CIO
We have been with the vendor for a long time and have gone through some rough patches. They finally...
Login or Create an Account to see details.
CIO
The vendor sometimes keeps their promises, but it takes them a really long time to fulfill those...
Login or Create an Account to see details.
Director
Greenway Health continues to be behind the curve in terms of preparedness for regulations and rolls...
Login or Create an Account to see details.
Manager
We are looking at a potential change away from Greenway Health, but nothing has been decided. We...
Login or Create an Account to see details.
Manager
Greenway Health doesn’t engage with their customers the way other vendors we work with do. They seem...
Login or Create an Account to see details.
Manager
Greenway Health has made some improvements, but not enough. We have gotten workarounds. We have had...
Login or Create an Account to see details.
COO
We love Intergy EHR. It has a meaningful use section, which is especially important for us because...
Login or Create an Account to see details.
COO
We have to get our own IT people involved every now and then because our EHR and another system...
Login or Create an Account to see details.
COO
Greenway Health is very responsive. I have an account executive from Greenway Health that I email...
Login or Create an Account to see details.
COO
Greenway Health could improve their data collection. There is a practice analytics portion of this,...
Login or Create an Account to see details.
COO
Greenway Health needs to focus on listening, taking our suggestions, and implementing them whenever...
Login or Create an Account to see details.
COO
It would be nice if the training was free, but it is what it is. We have to do custom reports and...
Login or Create an Account to see details.
Director
One of my recommendations for Greenway Health is to make better modifications to their interface so...
Login or Create an Account to see details.
Director
One of our issues is with Greenway Health's infrastructure. We are constantly dealing with their...
Login or Create an Account to see details.
Director
Everyone is having problems with getting data into the system and with being able to effectively...
Login or Create an Account to see details.
Director
Nickel-and-diming is a pretty consistent part of Greenway Health's history. The EHR is cheap, and we...
Login or Create an Account to see details.
Director
Intergy EHR almost causes more problems than it solves. It is more of a bump in the road that has...
Login or Create an Account to see details.
Director
Greenway Health's training offerings aren't very good, but that might not be fair. The vendor just...
Login or Create an Account to see details.
Director
We have always had significant issues with integration. Either it is expensive to integrate, or the...
Login or Create an Account to see details.
Director
I don't know how many times a week Intergy EHR crashes on the providers. We have some providers who...
Login or Create an Account to see details.
Director
It is often a week before we can get on a call with Greenway Health and go back and forth to resolve...
Login or Create an Account to see details.
Director
I would like to be given a better road map and maybe find a method that I am not used to. Our...
Login or Create an Account to see details.
Manager
Greenway Health just implemented telehealth functionality, but we have been doing telehealth since...
Login or Create an Account to see details.
Manager
The training information for Greenway Health's newer version is very minimal, and the upgrade is a...
Login or Create an Account to see details.
Manager
Greenway Health doesn't do anything for upgrades. They just push things out to the system. The...
Login or Create an Account to see details.
Manager
We have had the system for a long time, and we have received our money's worth. For the most part,...
Login or Create an Account to see details.
Director
The product needs better integration with outside parties. We feel as though the vendor is barely...
Login or Create an Account to see details.
Director
If we want anything outside of the normal scope of what the vendor's software offers, we have to pay...
Login or Create an Account to see details.
Director
The product's interface hasn’t changed much in many years. There are new capabilities out in the...
Login or Create an Account to see details.
Director
I honestly don’t know whether the vendor could regain our trust. The vendor doesn’t offer a solution...
Login or Create an Account to see details.
VP/Other Executive
I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...
Login or Create an Account to see details.
VP/Other Executive
We had someone in billing recently leave that person's job, and I envision hiring someone in billing...
Login or Create an Account to see details.
VP/Other Executive
I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...
Login or Create an Account to see details.
VP/Other Executive
COVID-19, in terms of support, has really not affected the vendor. I know people are working from...
Login or Create an Account to see details.
CEO/President
Greenway Health had some issues they were caught in with the Department of Justice, so the delivery...
Login or Create an Account to see details.
CEO/President
The EMR, the PM system, and the clearinghouse work very well together. Everything is tightly...
Login or Create an Account to see details.
CEO/President
We met with the previous CEO of Greenway Health and had a really good discussion, but we didn't...
Login or Create an Account to see details.
Physician
I have been asking Greenway Health for a report that shows all our patients with a chronic condition...
Login or Create an Account to see details.
Physician
With the most recent upgrade, the most noticeable change was when my medical assistant was working...
Login or Create an Account to see details.
Physician
Oftentimes in the days after an upgrade, we are prepared to document our encounters on paper because...
Login or Create an Account to see details.
Physician
We expected that we would get information from the software about patient outcomes to better inform...
Login or Create an Account to see details.
Physician
Intergy EHR does not exchange data very well. When we get a report on a patient who went to the ER,...
Login or Create an Account to see details.
Physician
Some functions are easy to use, such as previous notes or notes from other places that have been...
Login or Create an Account to see details.
Physician
We aren't getting our money's worth from Greenway Health because we can't get data from the care we...
Login or Create an Account to see details.
Manager
Anytime I call Greenway Health for support, they help me figure out what is wrong or they get back...
Login or Create an Account to see details.
Manager
I have had to fight for things this past year that the vendor said we would already have. It takes...
Login or Create an Account to see details.
Manager
We still haven't interfaced with the hospital system, and we can't get our labs back in the system....
Login or Create an Account to see details.
Manager
The overall product quality isn't bad. We still need to learn pieces and learn how to optimize the...
Login or Create an Account to see details.
CIO
When it comes to the internal use of the system and the billing practice management piece, the...
Login or Create an Account to see details.
CIO
The system is lacking some of the functionalities that are specific advantages to our specialty. The...
Login or Create an Account to see details.
CIO
I have a couple of neighbors to our practice that are using Intergy EHR, and they are happy with it....
Login or Create an Account to see details.
CIO
Intergy EHR is a decent, stable product. It is mature. Greenway Health keeps it up to date, and it...
Login or Create an Account to see details.
Director
I would recommend the solution to a friend, and I would tell my friend about the use and...
Login or Create an Account to see details.
Director
The vendor has supported us through COVID-19 by offering many different resources, but a lot of the...
Login or Create an Account to see details.
Manager
There is a lot of clicking in the system. That is getting better as Greenway Health comes out with...
Login or Create an Account to see details.
Manager
The training on the system is not good, and we don’t get enough of it. We have had some issues with...
Login or Create an Account to see details.
Analyst/Coordinator
We haven't had any training from Greenway Health. When Greenway Health bought Intergy EHR, they did...
Login or Create an Account to see details.
Analyst/Coordinator
We have been really frustrated with Greenway Health this year. They are making all kinds of changes...
Login or Create an Account to see details.
Analyst/Coordinator
Intergy EHR is actually quite excellent at supporting patient-centered care. It has good,...
Login or Create an Account to see details.
Analyst/Coordinator
The service from Greenway Health is fantastic. Their people are available at the drop of a pin. We...
Login or Create an Account to see details.
CIO
We can build almost anything out of Intergy EHR. It allows us to customize and adapt no matter what...
Login or Create an Account to see details.
CIO
Intergy EHR doesn’t reconcile anything for the patient. To go through things from a case manager...
Login or Create an Account to see details.
CIO
Greenway Health has broken promises on release dates, what they are going to get fixed, and how...
Login or Create an Account to see details.
CIO
Greenway Health has avoided nickel-and-diming, but only for the past year. They had an entire...
Login or Create an Account to see details.
CIO
It has been so long since we had initial training with Greenway Health. We have not really had any...
Login or Create an Account to see details.
CIO
With Greenway Health, I have some people who have used some of their products, so we get a lot for...
Login or Create an Account to see details.
CIO
I have been in regular contact with Greenway Health during COVID-19, but I really don’t know what...
Login or Create an Account to see details.
CIO
I am not sure that we are going to stick with Greenway Health long term. We just haven't had a great...
Login or Create an Account to see details.
CIO
Greenway Health has a lack of resources, and the ones they have know a single workflow. If that...
Login or Create an Account to see details.
Director
Things with our Greenway Health EHR have gotten worse. If it is possible for the EHR to have gotten...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
Physician Burnout and Virtual Scribes - Arch Collaborative Summit
What You’re Doing Is Working – Arch Collaborative Summit 2021
Simple Strategies for Improving Arch Survey Response Rate
Virtual 2021 Arch Collaborative Summit: Shared Ownership
Who Is in Control of EHR Satisfaction?