Intergy EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Operations
Greenway Health provides great hands-on training for front-end users. The capabilities of the system...
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Value
The amount that Greenway Health charges is too high because each time we need something, it is a...
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Product
There have really not been that many changes that we have seen so far in the last few years. We...
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Relationship
The support from Greenway Health is not that helpful. For something to be an urgent case, they have...
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Relationship
Greenway Health is not up to speed right now with some things. They are always a little behind when...
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Relationship, Product
Greenway Health has not kept all of their promises or lived up to our expectations on the reporting...
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Loyalty, Product
I have a deeper knowledge of Intergy EHR than most, and I realize there are challenges with every...
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Culture, Value
Greenway Health made promises about the product years ago, and what they promised still isn’t in the...
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Product
When Greenway Health rolls upgrades out, they are marginal at best. I don't feel like major updates...
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Product
We would like to see customization of patient workflow so that when patients are checking in and...
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Relationship, Operations
We haven't participated in any ongoing training because it costs extra. When we call Greenway...
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Product
The quality of Intergy EHR is not great. There is really no integration with Intergy EHR. Greenway...
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Culture, Relationship, Operations, Value
I would not buy Intergy EHR again. For the way that healthcare is and how healthcare has to be for...
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Culture, Value
There have been so many changes with Greenway Health's leadership and their client representatives....
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Product
Intergy EHR only has some good stuff, but it has a lot of bad stuff. One thing we really need is the...
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Culture
I would tell someone looking at Greenway Health to be wary of contracts. They need to know what they...
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Loyalty
The vendor doesn’t advertise that they have a user-based model where we can actually own our own...
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Operations, Product
Upgrades for Intergy EHR are seamless. Greenway Health works around our schedule, and the upgrades...
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Relationship
I typically know what is wrong when I call Greenway Health for help, but I don't have permission to...
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Product
One thing that is extremely frustrating is that there are a million workflows in Intergy EHR to get...
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Relationship
I have been with Greenway Health for so long that I have ways to get to the senior leadership, but...
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Product
We have had false promises throughout our entire time with Greenway Health. One of the main problems...
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Relationship
I have gotten some responses from Greenway Health. There is a bit of back-and-forth. But if I need...
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Loyalty, Value
We don't see Intergy EHR as a long-term solution. With cost control and functionality, it is too...
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Product
Our team has done a good job of working with what Intergy EHR allows, and we have a process. But...
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Relationship
The frustrating thing with Greenway Health is that we only get action if we go up the food chain,...
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Relationship, Product
I would tell someone considering Greenway Health that they will have to keep asking until they get...
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Product
Our physicians hate using Intergy EHR for documentation, and that is from our physicians who are...
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Culture, Relationship, Operations, Value
I have a love-hate relationship with Greenway Health. I believe in their software and their product....
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Loyalty
We looked at other systems, and we saw that we had a pretty darn good EHR. We were able to figure...
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Relationship, Product
Intergy EHR is a poor system. There are some basic functionalities that it doesn't really have. Our...
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Culture, Product, Value
Greenway Health hasn't done a lot of upgrades for the system. They did a big campaign recently where...
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Loyalty, Relationship, Operations
We are going to switch away from Greenway Health. Our previous product went belly up, so we had to...
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Operations
As part of our support contract, we can sign anybody up for classes all the time, and we do that for...
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Loyalty, Relationship, Product
Intergy EHR has suffered because Greenway Health’s other solutions are more tied to regulatory...
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Value
We have licenses for Intergy EHR, and if we want lab and prescription services, those are a few...
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Product
Compared to competitors' products and their more seamless documentation, Intergy EHR is quite clicky...
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Loyalty, Product
Everybody complains about their software until they talk to somebody else who is using another...
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Operations, Product
Intergy EHR is easy to train people on, and I get that quite a bit from nurses and providers. I can...
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Operations, Product
It is really easy for us to install upgrades in Intergy EHR. Intergy EHR isn't an easy product to...
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Value
We would like to have some add-ons in the system, like a patient portal or a patient communication...
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Product
Intergy EHR's ability to exchange information with other networks outside of ours is complicated....
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Operations
There is no ongoing training for Intergy EHR. We have to access the system through the vendor's...
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Product
Greenway Patient Portal is okay, but if it were integrated within Intergy EHR, it would improve. For...
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Product, Value
Intergy EHR is a much more effective EHR than Prime Suite.
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Relationship
Greenway Health’s tier-one support is pretty bad.
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Relationship
Greenway Health has taken a more proactive approach to us. The executives have heard all of our...
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Loyalty, Relationship, Product
Greenway Health is doing a product release and has talked about the enhancements they are making....
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Value
Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...
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Operations
Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...
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Product
When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...
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Relationship
With Greenway Health, there is some support that is great. Some of the support people answer us...
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Culture, Product
Greenway Health told us that we would be able to document things efficiently and quickly for an...
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Product
In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...
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Relationship
Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...
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Product
Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...
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Operations
I would tell a friend to really do their research prior to the Greenway Health training and to go...
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Value
With Greenway Health, I get charged for everything I do on the system. I get charged for every...
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Operations, Value
Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...
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Product
As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...
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Loyalty
We looked at EMRs to replace Intergy EHR recently, but the providers did not vote to change at this...
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Culture, Value
Greenway Health doesn't charge for everything, but that is because we have a maintenance contract...
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Product
Intergy EHR's biggest strength is that it has a solid billing system, and Greenway Health really...
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Loyalty, Product
Greenway Health’s lab system needs to be better integrated. The functionality that allows the...
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Loyalty
Greenway Health is our biggest vendor overall. Due to the company we are, there are a lot of things...
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Product
The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...
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Product
The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...
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Product
We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...
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Relationship
I started using Intergy EHR several years ago, and the system was very easy to figure out, but...
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Product, Value
The process of electronically ordering our labs for the patients via an HL7 interface was done...
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Culture, Loyalty, Value
If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...
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Relationship, Product, Value
I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....
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Relationship
The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...
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Relationship
Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...
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Culture, Value
The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...
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Culture, Relationship
I don't think we were very well-informed with the revenue cycle stuff with Greenway Health. We had...
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Relationship
We have had issues hiring Greenway Health to do the posting and the transmittals. The people that...
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Loyalty
We are looking at switching completely away from Greenway Health. My recommendation of Greenway...
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Operations
Providers gripe about everything if we arae looking at Intergy EHR’s ease of use, and Greenway...
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Loyalty, Relationship
Over the past couple of years, the vendor has made some good changes to their leadership. We get...
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Loyalty, Relationship, Product
Regarding functionality, Greenway Health hasn't wowed us. We have been focusing on our internal...
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Relationship
We get onshore support, and on the ambulatory side, the support team is available mostly on Monday...
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Relationship
We meet with an account representative frequently, and they are pretty good. Obviously, they are...
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Product
The biggest thing Greenway Health could do is enhance their product. It is built on a 32-bit...
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Product
Greenway Health needs to make the system more user friendly on the clinician side. The workflow for...
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Product
We have the ability to send out ADT and scheduling messages, but we don't have the ability to send...
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Relationship
When I first brought up an issue, the vendor couldn't understand why I was asking. Once when I...
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Product
We don't have the ability to send a completed note inside of an HL7 message. We can send a direct...
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Relationship
The ability to communicate with some of our contacts is one of the positive things about Greenway...
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Product
I don't feel like all of Greenway Health’s processes are well thought out, and Intergy EHR is not as...
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Product
The product's integration or vendor usage is not the best all the time. There is an inability to...
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Operations
For the average user, I would rate the ongoing training very low because the average user doesn't...
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Culture, Relationship
I feel like Greenway Health tries to promote new technology without fixing the things that are not...
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Loyalty, Product
Greenway Health has made improvements over the last year. Intergy EHR tool is older, so I know there...
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Relationship, Product
Historically, Greenway Health hasn’t been very good at delivering new technology, but they have made...
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Relationship
Greenway Health’s customer support seems to have taken a bit of a decline. The vendor has outsourced...
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Product
The clinical side of Intergy EHR is very cumbersome, and it isn't very intuitive. On the reporting...
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Relationship
I have pretty good contacts at Greenway Health who are in positions that can benefit us. We also...
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Operations
Generally, our knowledge of the Intergy EHR system exceeds the vendor's training. In our recent...
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Product
In today's world of software as a service, getting any kind of live data from Intergy EHR is just...
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Loyalty, Product
The Greenway Health EHR that we purchased several years ago was excellent at what it did, and now...
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Value
We have to work through HL7 connections for everything, and we have to pay a project fee for every...
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Relationship
There is a much higher level of dissatisfaction with the Intergy EHR product than there has been...
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Product
The presentation of the screen with Intergy EHR is pretty simple, and getting around and to...
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Product
In Intergy EHR we can build a template for a provider for scheduling, but if that provider leaves,...
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Product
I like Intergy EHR. It is pretty simple to use, but it is kind of complicated if someone is not...
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Relationship
There are a lot of tasks to do. Sometimes the system seems overcomplicated. Maybe there are too many...
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Culture, Loyalty
The reasons we chose Greenway Health were the promises that we were going to be fully integrated and...
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Loyalty, Value
We have had multiple financial conflicts with Greenway Health. Our medical director wanted to leave...
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Relationship
One of my complaints about Greenway Health is their MIPS or gap closure. We are being told that we...
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Relationship, Product
We may have had a few hiccups in the last few years, but Greenway Health has resolved the issues...
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Operations, Product
We get updates, but Intergy EHR is essentially the same product we started using when we first went...
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Relationship
When we call the phone support team, they never know what the answer to our question is. They have a...
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Operations
There is no ongoing training. It is up to us to train our people, but we are fine doing it on our own....
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Loyalty
We might consider moving to another vendor's system if that vendor could fully integrate their...
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Relationship
Greenway Health's system is fairly stable, and it works fairly well. We have done some interfaces...
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Relationship
Greenway Health's support is adequate. We are able to submit everything we need to, but we always...
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Loyalty
I question what enhancements we are truly getting and how we are continuing forward. I had to reach...
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Value
We need Greenway Health to ensure the system's uptime and optimization for the money that we are...
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Relationship
Greenway Health has had a lot of turnover in their executive ranks. We have gone through a lot of...
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Relationship
More timely, effective communication on open cases would solve our communication issue. Executive...
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Loyalty, Product
The mobile app is available in Intergy EHR but only on iPads. Years ago, Greenway Health was...
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Product, Value
On the Intergy EHR side, the functionality is a bit better than on the PM side. Greenway Health...
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Product
The billing situation with Greenway Health is terrible, and they definitely need to do some...
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Product
It is hard to keep an accurate billing situation in Intergy EHR by any means whatsoever. It is hard...
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Relationship
Our most recent account representative from Greenway Health has been really good about reaching out...
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Relationship, Operations, Product
The vendor rolls out updates more frequently than they used to, and they communicate well about...
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Relationship
The only area Greenway Health has gotten worse in has been their first level of support. It is rough...
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Operations
The vendor has done a great job with us in terms of migrations, and migrations are kind of similar...
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Culture
I think we have been through the vendor's entire catalog of products at this point. I don't really...
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Loyalty
Intergy EHR served its purpose when the vendor originally acquired it. The system just hasn't...
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Relationship
I have not had a single experience with Greenway Health that has made me feel like we made the right...
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