Intergy EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship

Greenway Health has taken a more proactive approach to us. The executives have heard all of our...

May 2024
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Director

Loyalty, Relationship, Product

Greenway Health is doing a product release and has talked about the enhancements they are making....

May 2024
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Director

Value

Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...

May 2024
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Director

Operations

Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...

May 2024
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Director

Product

When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...

May 2024
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Director

Relationship

With Greenway Health, there is some support that is great. Some of the support people answer us...

May 2024
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COO

Culture, Product

Greenway Health told us that we would be able to document things efficiently and quickly for an...

Apr 2024
||
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COO

Product

In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...

Apr 2024
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COO

Relationship

Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...

Apr 2024
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COO

Product

Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...

Apr 2024
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COO

Operations

I would tell a friend to really do their research prior to the Greenway Health training and to go...

Apr 2024
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COO

Value

With Greenway Health, I get charged for everything I do on the system. I get charged for every...

Apr 2024
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COO

Operations, Value

Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...

Apr 2024
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COO

Product

As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...

Apr 2024
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Director

Loyalty

We looked at EMRs to replace Intergy EHR recently, but the providers did not vote to change at this...

Apr 2024
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Director

Culture, Value

Greenway Health doesn't charge for everything, but that is because we have a maintenance contract...

Apr 2024
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Director

Product

Intergy EHR's biggest strength is that it has a solid billing system, and Greenway Health really...

Apr 2024
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Director

Loyalty, Product

Greenway Health’s lab system needs to be better integrated. The functionality that allows the...

Apr 2024
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Analyst/Coordinator

Loyalty

Greenway Health is our biggest vendor overall. Due to the company we are, there are a lot of things...

Apr 2024
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Director

Product

The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...

Mar 2024
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Director

Product

The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...

Mar 2024
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Director

Product

We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...

Mar 2024
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Director

Relationship

I started using Intergy EHR several years ago, and the system was very easy to figure out, but...

Mar 2024
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Director

Product, Value

The process of electronically ordering our labs for the patients via an HL7 interface was done...

Mar 2024
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Director

Culture, Loyalty, Value

If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...

Mar 2024
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Director

Relationship, Product, Value

I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....

Mar 2024
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Director

Relationship

The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...

Mar 2024
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Director

Relationship

Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...

Mar 2024
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Director

Culture, Value

The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...

Mar 2024
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CEO/President

Culture, Relationship

I don't think we were very well-informed with the revenue cycle stuff with Greenway Health. We had...

Mar 2024
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CEO/President

Relationship

We have had issues hiring Greenway Health to do the posting and the transmittals. The people that...

Mar 2024
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CEO/President

Loyalty

We are looking at switching completely away from Greenway Health. My recommendation of Greenway...

Mar 2024
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CEO/President

Operations

Providers gripe about everything if we arae looking at Intergy EHR’s ease of use, and Greenway...

Mar 2024
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Director

Loyalty, Relationship

Over the past couple of years, the vendor has made some good changes to their leadership. We get...

Mar 2024
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Director

Loyalty, Relationship, Product

Regarding functionality, Greenway Health hasn't wowed us. We have been focusing on our internal...

Mar 2024
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Director

Relationship

We get onshore support, and on the ambulatory side, the support team is available mostly on Monday...

Mar 2024
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Director

Relationship

We meet with an account representative frequently, and they are pretty good. Obviously, they are...

Mar 2024
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Director

Product

The biggest thing Greenway Health could do is enhance their product. It is built on a 32-bit...

Mar 2024
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Director

Product

Greenway Health needs to make the system more user friendly on the clinician side. The workflow for...

Mar 2024
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Director

Product

We have the ability to send out ADT and scheduling messages, but we don't have the ability to send...

Mar 2024
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Director

Relationship

When I first brought up an issue, the vendor couldn't understand why I was asking. Once when I...

Mar 2024
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Director

Product

We don't have the ability to send a completed note inside of an HL7 message. We can send a direct...

Mar 2024
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Manager

Relationship

The ability to communicate with some of our contacts is one of the positive things about Greenway...

Mar 2024
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Manager

Product

I don't feel like all of Greenway Health’s processes are well thought out, and Intergy EHR is not as...

Mar 2024
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Manager

Product

The product's integration or vendor usage is not the best all the time. There is an inability to...

Mar 2024
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Manager

Operations

For the average user, I would rate the ongoing training very low because the average user doesn't...

Mar 2024
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Manager

Culture, Relationship

I feel like Greenway Health tries to promote new technology without fixing the things that are not...

Mar 2024
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Director

Loyalty, Product

Greenway Health has made improvements over the last year. Intergy EHR tool is older, so I know there...

Mar 2024
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Director

Relationship, Product

Historically, Greenway Health hasn’t been very good at delivering new technology, but they have made...

Mar 2024
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Director

Relationship

Greenway Health’s customer support seems to have taken a bit of a decline. The vendor has outsourced...

Mar 2024
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Director

Product

The clinical side of Intergy EHR is very cumbersome, and it isn't very intuitive. On the reporting...

Mar 2024
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Director

Relationship

I have pretty good contacts at Greenway Health who are in positions that can benefit us. We also...

Mar 2024
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Director

Operations

Generally, our knowledge of the Intergy EHR system exceeds the vendor's training. In our recent...

Mar 2024
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Director

Product

In today's world of software as a service, getting any kind of live data from Intergy EHR is just...

Mar 2024
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Manager

Loyalty, Product

The Greenway Health EHR that we purchased several years ago was excellent at what it did, and now...

Feb 2024
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Manager

Value

We have to work through HL7 connections for everything, and we have to pay a project fee for every...

Feb 2024
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Director

Relationship

There is a much higher level of dissatisfaction with the Intergy EHR product than there has been...

Feb 2024
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Director

Product

The presentation of the screen with Intergy EHR is pretty simple, and getting around and to...

Feb 2024
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Director

Product

In Intergy EHR we can build a template for a provider for scheduling, but if that provider leaves,...

Feb 2024
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Analyst/Coordinator

Product

I like Intergy EHR. It is pretty simple to use, but it is kind of complicated if someone is not...

Feb 2024
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Analyst/Coordinator

Relationship

There are a lot of tasks to do. Sometimes the system seems overcomplicated. Maybe there are too many...

Feb 2024
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CEO/President

Culture, Loyalty

The reasons we chose Greenway Health were the promises that we were going to be fully integrated and...

Feb 2024
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CEO/President

Loyalty, Value

We have had multiple financial conflicts with Greenway Health. Our medical director wanted to leave...

Feb 2024
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CEO/President

Relationship

One of my complaints about Greenway Health is their MIPS or gap closure. We are being told that we...

Feb 2024
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CEO/President

Relationship, Product

We may have had a few hiccups in the last few years, but Greenway Health has resolved the issues...

Feb 2024
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CEO/President

Operations, Product

We get updates, but Intergy EHR is essentially the same product we started using when we first went...

Feb 2024
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CEO/President

Relationship

When we call the phone support team, they never know what the answer to our question is. They have a...

Feb 2024
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CEO/President

Operations

There is no ongoing training. It is up to us to train our people, but we are fine doing it on our own....

Feb 2024
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COO

Loyalty

We might consider moving to another vendor's system if that vendor could fully integrate their...

Feb 2024
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COO

Relationship

Greenway Health's system is fairly stable, and it works fairly well. We have done some interfaces...

Feb 2024
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COO

Relationship

Greenway Health's support is adequate. We are able to submit everything we need to, but we always...

Feb 2024
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COO

Loyalty

I question what enhancements we are truly getting and how we are continuing forward. I had to reach...

Feb 2024
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COO

Value

We need Greenway Health to ensure the system's uptime and optimization for the money that we are...

Feb 2024
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COO

Relationship

Greenway Health has had a lot of turnover in their executive ranks. We have gone through a lot of...

Feb 2024
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Director

Relationship

More timely, effective communication on open cases would solve our communication issue. Executive...

Feb 2024
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Director

Loyalty, Product

The mobile app is available in Intergy EHR but only on iPads. Years ago, Greenway Health was...

Feb 2024
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Manager

Product, Value

On the Intergy EHR side, the functionality is a bit better than on the PM side. Greenway Health...

Feb 2024
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Manager

Product

The billing situation with Greenway Health is terrible, and they definitely need to do some...

Feb 2024
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Manager

Product

It is hard to keep an accurate billing situation in Intergy EHR by any means whatsoever. It is hard...

Feb 2024
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Analyst/Coordinator

Relationship

Our most recent account representative from Greenway Health has been really good about reaching out...

Jan 2024
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Analyst/Coordinator

Relationship, Operations, Product

The vendor rolls out updates more frequently than they used to, and they communicate well about...

Jan 2024
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Analyst/Coordinator

Relationship

The only area Greenway Health has gotten worse in has been their first level of support. It is rough...

Jan 2024
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Analyst/Coordinator

Operations

The vendor has done a great job with us in terms of migrations, and migrations are kind of similar...

Jan 2024
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Analyst/Coordinator

Culture

I think we have been through the vendor's entire catalog of products at this point. I don't really...

Jan 2024
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Analyst/Coordinator

Loyalty

Intergy EHR served its purpose when the vendor originally acquired it. The system just hasn't...

Jan 2024
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COO

Relationship

I have not had a single experience with Greenway Health that has made me feel like we made the right...

Jan 2024
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Analyst/Coordinator

Value

Cost increases for Intergy EHR are pretty substantial.

Nov 2023
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Analyst/Coordinator

Product

Intergy EHR integrates well with other software.

Nov 2023
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Analyst/Coordinator

Relationship

Greenway Health’s support leaves something to be desired. They outsource all of their support, so...

Nov 2023
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Analyst/Coordinator

Operations

Our biggest concern would be the vendor’s implementation process. Our biggest struggle is that I...

Nov 2023
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Manager

Relationship

We have been having a lot of trouble with Greenway Health. Their support isn't super helpful. They...

Oct 2023
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Manager

Culture, Value

Greenway Health has a lot of itemized charges for every little thing. We recently went back through...

Oct 2023
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Manager

Operations

Anytime the vendor does an upgrade, we attend the webinars they provide, but when it comes to...

Oct 2023
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VP/Other Executive

Product

Greenway Health could improve Intergy EHR with more APIs to give customers more flexibility. The...

Oct 2023
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VP/Other Executive

Product

Intergy EHR is a solid product. The uptime is very high, and we use the product to the max. We...

Oct 2023
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Director

Relationship, Operations

A lot of times when we ask for help, the vendor sends articles instead of walking us through how to...

Oct 2023
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Director

Relationship

The vendor is not forthcoming. We actually have to be logged in to their website to see what issues...

Oct 2023
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Director

Product

I wish we could use the product on things like iPads. It would be great if providers could pull the...

Oct 2023
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Director

Product

Intergy EHR is an easy, intuitive system to use. It is not overly cumbersome. It doesn't take 50...

Oct 2023
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Director

Relationship

Greenway Health has their own billing team with onshore and offshore support. Having someone who...

Oct 2023
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Director

Value

The vendor nickel-and-dimes us on anything that comes out and anything that integrates into the...

Oct 2023
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COO

Product

Intergy EHR has been working for us. Our providers all agree that Intergy EHR is very intuitive. For...

Oct 2023
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COO

Culture, Product

The patient flow tracker in Intergy EHR just stinks. Intergy EHR doesn't have all of the information...

Oct 2023
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COO

Product

One minor thing with Intergy EHR is that when we put in the referring provider, there is a database...

Oct 2023
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COO

Product

One thing with Intergy EHR that I have an issue with is their MIPS and MACRA reporting, which leaves...

Oct 2023
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COO

Culture, Relationship

I don't even know who our service representative at Greenway Health is anymore. The last...

Oct 2023
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(0)
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COO

Value

Greenway Health has a training person, but I don't like the fact that we are paying a substantial...

Oct 2023
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(0)
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Manager

Operations, Product

The product is really difficult for some of our providers, even those who are seasoned in other...

Oct 2023
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Manager

Operations

The system has more potential offerings that have never been set up for us. During the...

Oct 2023
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Manager

Product

In the system, there is a patient chart number, a patient number, an account number, and an...

Oct 2023
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Manager

Product

We have to create our own templates for certain providers, but in the product, there is no way to...

Oct 2023
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Manager

Value

The vendor wants to charge us for everything, and we get notices all the time that the vendor is...

Oct 2023
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Manager

Relationship, Product

The product upgrades fix a couple of things, but those things are usually not important. Some...

Oct 2023
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Manager

Culture, Loyalty, Relationship, Operations, Product

There are updates we can do for the product, but we have to know about those updates, and sometimes...

Oct 2023
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Manager

Value

Greenway Health's product is worth the investment we put into it. I think Intergy EHR would possibly...

Oct 2023
||
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Manager

Culture, Relationship

To be honest, I do not like Greenway Health. I have been using their product for years now, and I...

Oct 2023
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Manager

Operations, Value

The integration from our previous EHR to Intergy EHR was a long, several-year process. We ended up...

Oct 2023
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Manager

Operations

We would like a standardized form of training from Greenway Health. In this digital age, I shouldn't...

Oct 2023
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Manager

Value

Cost versus benefit has not been balanced with Intergy EHR, and it is not for smaller practices. I...

Oct 2023
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Director

Relationship

After raising multiple issues, we found out that our client success manager was no longer with...

Oct 2023
||
(0)
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Director

Culture, Operations

There is no training with Greenway Health. They have a few training modules, but they are completely...

Oct 2023
||
(0)
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Director

Operations

The vendor has to train their customer care agents on how to help the customers, and those agents...

Oct 2023
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Manager

Product

We have used Intergy EHR for years, and our database for the Medicare measure information exchange...

Oct 2023
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(0)
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Manager

Loyalty

With Greenway Health, it has gotten harder and harder to be able to do things that should be super...

Oct 2023
||
(0)
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Manager

Operations, Value

We integrated Greenway Health's product with another vendor's system, and the integration process...

Oct 2023
||
(0)
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Manager

Relationship, Product

With regard to integrating new stuff with Intergy EHR or doing updates, if something super important...

Oct 2023
||
(0)
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Manager

Product

In Greenway Health’s EHR, mapping has been extremely hard. For example, it has been extremely...

Oct 2023
||
(0)
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CMO

Product

One of the system's features that Greenway Health sold our leaders on was the use of MEDCIN codes....

Sep 2023
||
(0)
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CMO

Loyalty, Product

Intergy EHR isn't great, but it isn't the worst. There are better products out there that are a...

Sep 2023
||
(0)
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CMO

Product

The product integrates with the health information exchange. It can also integrate with our...

Sep 2023
||
(0)
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CMO

Operations, Product

The product needs to be improved in terms of its information so that we don't have to go back and...

Sep 2023
||
(0)
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CMO

Relationship

The problem is that it takes forever to change the product, so the vendor will keep their promises,...

Sep 2023
||
(0)
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Manager

Relationship, Product

We have an issue with the information for some patient billing accounts. We are finding that we get...

Sep 2023
||
(0)
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Manager

Culture, Relationship

When we first started, we had a business card for some person at Greenway Health, but they never...

Sep 2023
||
(0)
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Manager

Operations

The training that Greenway Health offers is overly simplified and inadequate for real-life...

Sep 2023
||
(0)
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Manager

Relationship

Greenway Health needs to take their end users' concerns with a greater degree of credibility and...

Sep 2023
||
(0)
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CEO/President

Relationship

We used to have a more collaborative relationship with the vendor, and the support was better back...

Sep 2023
||
(0)
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CEO/President

Product

The product is supposed to help us meet the MIPS requirements for gathering the data, but we aren’t...

Sep 2023
||
(0)
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CEO/President

Product, Value

With some of the document templates, if we want to make a change to the document that is created, we...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

The vendor is having issues with all of their EHR databases.

Sep 2023
||
(0)
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CEO/President

Relationship

If someone else were thinking about going with Greenway Health, I would tell that potential customer...

Sep 2023
||
(0)
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CEO/President

Culture, Relationship

The vendor has been promising us for years that they would make their mobile app available on our...

Sep 2023
||
(0)
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Director

Operations

We have been on the system for a couple of years. There was a forced changeover, and our previous...

Aug 2023
||
(0)
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Director

Product

Things don't easily fall where we think they should be in Intergy EHR, and things don't group like...

Aug 2023
||
(0)
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Director

Product

Intergy EHR is a free-for-all; we can create appointment types, but if we try to turn off or...

Aug 2023
||
(0)
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Director

Product

Not all of the different applications within Intergy EHR have a functionality for checking spelling....

Aug 2023
||
(0)
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Director

Relationship

Giving feedback to Greenway Health is a cumbersome process. I don't feel like they really want to...

Aug 2023
||
(0)
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Director

Loyalty, Product, Value

There is a specific way we have to do our reports because of our facility and where our money comes...

Aug 2023
||
(0)
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Director

Product

If a patient has alerts on their chart, we can only have one alert showing at any given time in...

Aug 2023
||
(0)
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CEO/President

Operations

Greenway Health doesn’t always adhere to the outlined implementation timelines or dedicate the...

Aug 2023
||
(0)
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CEO/President

Relationship, Product

Sometimes Greenway Health can get so pigeonholed that they don't listen to what the end user has to...

Aug 2023
||
(0)
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CEO/President

Operations

Greenway Health sent us a trainer who was with us for a short time. There were a lot of decisions to...

Aug 2023
||
(0)
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CEO/President

Relationship

Greenway Health has some challenges with transparency and development. I question some things that...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

When we contact Greenway Health through their system, they get right back to us. They help out a lot....

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I want to know how other people are handling Intergy EHR. I want to know whether they are doing...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Value

Our training from Greenway Health is definitely worth the money.

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor sends out notifications all the time if they are going to be shut down or if there are...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

The only bad thing about the EHR is that I have to go in on DOS to update the system or if I need to...

Jul 2023
||
(0)
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Nurse

Operations

We started off with Greenway Health in a bad way. Intergy EHR was a brand-new product to us....

Jul 2023
||
(0)
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Nurse

Operations, Product

Multiple times, after we did Intergy EHR upgrades, our system crashed the next day. Or we did...

Jul 2023
||
(0)
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Nurse

Product

We had to implement a third-party program to run our reports because we do not trust the numbers and...

Jul 2023
||
(0)
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Nurse

Product, Value

Intergy EHR is not horribly complicated, but it is very redundant.

Jul 2023
||
(0)
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Nurse

Relationship

A lot of Greenway Health’s support people do not speak English very well. We have someone that we...

Jul 2023
||
(0)
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Manager

Value

Anytime there is anything added, Greenway Health definitely charges for that. If we wanted to add...

Jul 2023
||
(0)
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Manager

Relationship

I am usually a very positive person, but I am having a hard time coming up with anything positive to...

Jul 2023
||
(0)
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Manager

Product

All of the providers have complained about the wording and the way that the terminology is set up in...

Jul 2023
||
(0)
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Manager

Relationship

Greenway Health keeps pushing back their deadline to fix the system. They say they are going to have...

Jul 2023
||
(0)
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Manager

Relationship, Operations

Greenway Health could improve by giving us more communication about the upgrades that they plan and...

Jul 2023
||
(0)
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CIO

Relationship

Greenway Health has several strengths; their support and software are robust. The research on...

Jul 2023
||
(0)
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CIO

Relationship

There are a lot of market partners to help with our EHR. Greenway Health is the one doing the...

Jul 2023
||
(0)
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CIO

Loyalty

Intergy EHR could have a more up-to-date end-user experience. That is an enhancement we are looking...

Jul 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Operations

I hope that Greenway Health continues their current support model. That model is absolutely great....

Jul 2023
||
(0)
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 or  to see details.

CEO/President

Operations

Our implementation with Greenway Health was very easy. The vendor's training was very professional....

Jul 2023
||
(0)
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 or  to see details.

CEO/President

Culture, Value

Greenway Health's charges vary for every little thing. The vendor has a lot of different options...

Jul 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

There are a few things in the system that could be improved. The vendor's response to our...

Jul 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Value

The things we are doing in the system run a long life cycle, and the product is really designed for...

Jul 2023
||
(0)
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 or  to see details.

CIO

Relationship

When we have something cookie cutter that works exactly the way the vendor expects it to, then the...

Jul 2023
||
(0)
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CIO

Product

I would recommend the product to a peer or friend. If someone's business fits within the vendor's...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Value

Greenway Health is working on keeping all promises. They did that before, but they have had problems...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

We are having all kinds of problems on the clinical side with Intergy EHR. Greenway Health does...

Jul 2023
||
(0)
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VP/Other Executive

Operations

The implementation of Intergy EHR was not very good. We needed to understand Greenway Health’s...

Jul 2023
||
(0)
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Manager

Relationship, Relationship

Multiple times, the vendor created data integrity issues with required upgrades. The vendor was...

Jul 2023
||
(0)
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Manager

Product, Product

The vendor doesn't do a good job of making it easy to share patient information with other...

Jul 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship

There are all kinds of things that make us want to leave Greenway Health. Their support has become...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

Our go-live was a disaster. We were extremely dissatisfied. Greenway Health promised us more people...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

Greenway Health started onboarding a bunch of support people from out of our country, and we had a...

Jul 2023
||
(0)
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Director

Operations

We really didn't have good training at the beginning because Greenway Health was slammed. One of the...

Jul 2023
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

Greenway Health is really working on the overall product quality. Over the last year, Greenway...

Jul 2023
||
(0)
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 or  to see details.

Director

Loyalty

The biggest reason that we are moving away from Intergy EHR is recruiting. Most of our new providers...

Jul 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

The main complaint I hear is about Greenway Health’s support changing. Like many other companies,...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Operations, Product

Some of the strengths of Intergy EHR are its customizability, ease of use, and ease of training. I...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Product

I would like to see additional clinical content specific to behavioral health. A lot of EHRs are...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

We work quite heavily with a couple of subspecialties. At the national user conferences,...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

I just want to see the training guide and see what is going on. In that way, Greenway Health is...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Intergy EHR needs to have better logic. I have been told that in healthcare, we always need people...

Jun 2023
||
(0)
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Manager

Relationship

In all my years of healthcare, I have never just hung up a phone on a support person, and I have...

Jun 2023
||
(0)
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 or  to see details.

Manager

Value

Greenway Health's system is cheap, but we have to be aware of what we are paying for and what its...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

One of the positives about Greenway Health is the progress database, which really doesn’t require...

Jun 2023
||
(0)
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 or  to see details.

COO

Loyalty, Product, Value

The con of Greenway Health is that they are behind their competitors in terms of functionality. The...

Jun 2023
||
(0)
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 or  to see details.

COO

Relationship

We get pretty good support from Greenway Health. The people there are so very involved and can solve...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Long-term tool enhancements aren't fulfilled by Greenway Health. They have a vision of where they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Tying providers to annual provider licenses increases our costs because our provider population is...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

The upgrades are generic. We haven't done custom upgrades recently. Greenway Health’s continual...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

When we transitioned from another Greenway Health product to Intergy EHR, the vendor had an...

Jun 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

One of the biggest concerns we have about Greenway Health is how their pricing structure is set up....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Intergy EHR is a solid tool. Greenway Health does not customize it for anybody, but it is robust...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Intergy EHR is a legacy system, and a lot of software is now are web based. For new users going into...

Jun 2023
||
(0)
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Manager

Relationship

Greenway Health has gone through cycles of quality when it comes to their support staff, and they...

Jun 2023
||
(0)
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 or  to see details.

COO

Loyalty

We have a lot of data in Intergy EHR. It would be a significant challenge to migrate off of it, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

We hope Greenway Health will improve over the next year. Greenway Health has improved in the areas...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are some things that were not done the right way initially that make Intergy EHR difficult to...

Jun 2023
||
(0)
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 or  to see details.

CIO

Operations

I don't find the people at Greenway Health to be really involved, but they should be. The initial...

Jun 2023
||
(0)
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 or  to see details.

CIO

Culture

The billing was set up to happen at a certain cadence, but Greenway Health was billing differently,...

Jun 2023
||
(0)
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 or  to see details.

CIO

Culture, Value

Greenway Health charges for everything. We pay for licenses for providers to use the system, and the...

Jun 2023
||
(0)
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 or  to see details.

CIO

Operations, Product

The product is intuitive, and I find it really easy to navigate. I have a new informaticist who...

Jun 2023
||
(0)
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CIO

Relationship

Some of Greenway Health’s support people have thick accents, and the vendor has a lot of technicians...

Jun 2023
||
(0)
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CIO

Product

The system is not integrated with most tools, like the immunization system we have in our state....

Jun 2023
||
(0)
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CIO

Product

The EHR does provide access to a patient portal. It has that capability, but it has never been...

Jun 2023
||
(0)
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CIO

Product

Greenway Health cannot make the referral system work, and that is a big issue. Intergy EHR was...

Jun 2023
||
(0)
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Director

Relationship, Product

Our informatics team is constantly working with our providers to satisfy some of their requests on...

Jun 2023
||
(0)
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Director

Culture, Value

The vendor had a very large price increase for their support last year. We had quite a lot of...

Jun 2023
||
(0)
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Director

Operations, Product

Intergy EHR is fairly intuitive. Generally, when patches are released, we wait a while before we...

Jun 2023
||
(0)
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Director

Relationship

The vendor's support people always have slow responses, and it takes a while to close tickets....

Jun 2023
||
(0)
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Director

Operations

Greenway Health will occasionally come on-site to touch base with us and give us some basic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We are considering replacing Intergy EHR because Greenway Health has had double-digit rate increases...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

There have been significant rate increases, but Greenway Health doesn't charge for every little...

Jun 2023
||
(0)
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 or  to see details.

Physician

Product

Integration is difficult. We have been trying to set up a lab portal with some local labs, and that...

Jun 2023
||
(0)
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 or  to see details.

Physician

Loyalty, Product

Intergy EHR is a good product. That is why we have stuck with it for so long. I like the product. We...

Jun 2023
||
(0)
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 or  to see details.

Physician

Product

We get some complaints from our staff that they have used other applications that are easier. They...

Jun 2023
||
(0)
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CEO/President

Culture, Value

Nothing comes from Greenway Health without a cost. It is also hard to find people from Greenway...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Operations

At one point, I was finally able to track down a higher-up from Greenway Health, and I asked them...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Greenway Health will tell users whether the system is having problems through an email. If they have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship, Operations

The vendor doesn't have ongoing training, and they don't come on-site. Other vendors will come in...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Product

The system is an old product. There are much better systems. Intergy EHR works, but it isn't...

Jun 2023
||
(0)
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