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Intergy EHR Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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CIO

We have been with the vendor for a long time and have gone through some rough patches. They finally...

May 2021
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CIO

The vendor sometimes keeps their promises, but it takes them a really long time to fulfill those...

May 2021
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Director

Greenway Health continues to be behind the curve in terms of preparedness for regulations and rolls...

Apr 2021
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(0)
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Manager

We are looking at a potential change away from Greenway Health, but nothing has been decided. We...

Mar 2021
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(0)
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Manager

Greenway Health doesn’t engage with their customers the way other vendors we work with do. They seem...

Mar 2021
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Manager

Greenway Health has made some improvements, but not enough. We have gotten workarounds. We have had...

Mar 2021
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(0)
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COO

We love Intergy EHR. It has a meaningful use section, which is especially important for us because...

Mar 2021
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(0)
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COO

We have to get our own IT people involved every now and then because our EHR and another system...

Mar 2021
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(0)
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COO

Greenway Health is very responsive. I have an account executive from Greenway Health that I email...

Mar 2021
||
(0)
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COO

Greenway Health could improve their data collection. There is a practice analytics portion of this,...

Mar 2021
||
(0)
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COO

Greenway Health needs to focus on listening, taking our suggestions, and implementing them whenever...

Mar 2021
||
(0)
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COO

It would be nice if the training was free, but it is what it is. We have to do custom reports and...

Mar 2021
||
(0)
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Director

One of my recommendations for Greenway Health is to make better modifications to their interface so...

Mar 2021
||
(0)
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Director

One of our issues is with Greenway Health's infrastructure. We are constantly dealing with their...

Mar 2021
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(0)
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Director

Everyone is having problems with getting data into the system and with being able to effectively...

Mar 2021
||
(0)
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Director

Nickel-and-diming is a pretty consistent part of Greenway Health's history. The EHR is cheap, and we...

Mar 2021
||
(0)
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Director

Intergy EHR almost causes more problems than it solves. It is more of a bump in the road that has...

Mar 2021
||
(0)
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Director

Greenway Health's training offerings aren't very good, but that might not be fair. The vendor just...

Mar 2021
||
(0)
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Director

We have always had significant issues with integration. Either it is expensive to integrate, or the...

Mar 2021
||
(0)
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Director

I don't know how many times a week Intergy EHR crashes on the providers. We have some providers who...

Mar 2021
||
(0)
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Director

It is often a week before we can get on a call with Greenway Health and go back and forth to resolve...

Mar 2021
||
(0)
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Director

I would like to be given a better road map and maybe find a method that I am not used to. Our...

Mar 2021
||
(0)
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Manager

Greenway Health just implemented telehealth functionality, but we have been doing telehealth since...

Jan 2021
||
(0)
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Manager

The training information for Greenway Health's newer version is very minimal, and the upgrade is a...

Jan 2021
||
(0)
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Manager

Greenway Health doesn't do anything for upgrades. They just push things out to the system. The...

Jan 2021
||
(0)
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Manager

We have had the system for a long time, and we have received our money's worth. For the most part,...

Jan 2021
||
(0)
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Director

The product needs better integration with outside parties. We feel as though the vendor is barely...

Dec 2020
||
(0)
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Director

If we want anything outside of the normal scope of what the vendor's software offers, we have to pay...

Dec 2020
||
(0)
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Director

The product's interface hasn’t changed much in many years. There are new capabilities out in the...

Dec 2020
||
(0)
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Director

I honestly don’t know whether the vendor could regain our trust. The vendor doesn’t offer a solution...

Dec 2020
||
(0)
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VP/Other Executive

I wasn’t involved in the decision to buy the product, but I don’t think I would purchase it again if...

Dec 2020
||
(0)
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VP/Other Executive

We had someone in billing recently leave that person's job, and I envision hiring someone in billing...

Dec 2020
||
(0)
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VP/Other Executive

I rate the vendor a little low for the product's ease of use. When the doctors talk to me, they say...

Dec 2020
||
(0)
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VP/Other Executive

COVID-19, in terms of support, has really not affected the vendor. I know people are working from...

Dec 2020
||
(0)
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CEO/President

Greenway Health had some issues they were caught in with the Department of Justice, so the delivery...

Dec 2020
||
(0)
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CEO/President

The EMR, the PM system, and the clearinghouse work very well together. Everything is tightly...

Dec 2020
||
(0)
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CEO/President

We met with the previous CEO of Greenway Health and had a really good discussion, but we didn't...

Dec 2020
||
(0)
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Physician

I have been asking Greenway Health for a report that shows all our patients with a chronic condition...

Nov 2020
||
(0)
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Physician

With the most recent upgrade, the most noticeable change was when my medical assistant was working...

Nov 2020
||
(0)
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Physician

Oftentimes in the days after an upgrade, we are prepared to document our encounters on paper because...

Nov 2020
||
(0)
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Physician

We expected that we would get information from the software about patient outcomes to better inform...

Nov 2020
||
(0)
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Physician

Intergy EHR does not exchange data very well. When we get a report on a patient who went to the ER,...

Nov 2020
||
(0)
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Physician

Some functions are easy to use, such as previous notes or notes from other places that have been...

Nov 2020
||
(0)
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Physician

We aren't getting our money's worth from Greenway Health because we can't get data from the care we...

Nov 2020
||
(0)
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Manager

Anytime I call Greenway Health for support, they help me figure out what is wrong or they get back...

Nov 2020
||
(0)
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Manager

I have had to fight for things this past year that the vendor said we would already have. It takes...

Nov 2020
||
(0)
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Manager

We still haven't interfaced with the hospital system, and we can't get our labs back in the system....

Nov 2020
||
(0)
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 or  to see details.

Manager

The overall product quality isn't bad. We still need to learn pieces and learn how to optimize the...

Nov 2020
||
(0)
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CIO

When it comes to the internal use of the system and the billing practice management piece, the...

Nov 2020
||
(0)
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CIO

The system is lacking some of the functionalities that are specific advantages to our specialty. The...

Nov 2020
||
(0)
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CIO

I have a couple of neighbors to our practice that are using Intergy EHR, and they are happy with it....

Nov 2020
||
(0)
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CIO

Intergy EHR is a decent, stable product. It is mature. Greenway Health keeps it up to date, and it...

Nov 2020
||
(0)
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Director

I would recommend the solution to a friend, and I would tell my friend about the use and...

Oct 2020
||
(0)
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Director

The vendor has supported us through COVID-19 by offering many different resources, but a lot of the...

Oct 2020
||
(0)
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Manager

There is a lot of clicking in the system. That is getting better as Greenway Health comes out with...

Oct 2020
||
(0)
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Manager

The training on the system is not good, and we don’t get enough of it. We have had some issues with...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We haven't had any training from Greenway Health. When Greenway Health bought Intergy EHR, they did...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been really frustrated with Greenway Health this year. They are making all kinds of changes...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Intergy EHR is actually quite excellent at supporting patient-centered care. It has good,...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The service from Greenway Health is fantastic. Their people are available at the drop of a pin. We...

Sep 2020
||
(0)
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 or  to see details.

CIO

We can build almost anything out of Intergy EHR. It allows us to customize and adapt no matter what...

Sep 2020
||
(0)
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 or  to see details.

CIO

Intergy EHR doesn’t reconcile anything for the patient. To go through things from a case manager...

Sep 2020
||
(0)
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CIO

Greenway Health has broken promises on release dates, what they are going to get fixed, and how...

Sep 2020
||
(0)
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 or  to see details.

CIO

Greenway Health has avoided nickel-and-diming, but only for the past year. They had an entire...

Sep 2020
||
(0)
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 or  to see details.

CIO

It has been so long since we had initial training with Greenway Health. We have not really had any...

Sep 2020
||
(0)
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 or  to see details.

CIO

With Greenway Health, I have some people who have used some of their products, so we get a lot for...

Sep 2020
||
(0)
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 or  to see details.

CIO

I have been in regular contact with Greenway Health during COVID-19, but I really don’t know what...

Sep 2020
||
(0)
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 or  to see details.

CIO

I am not sure that we are going to stick with Greenway Health long term. We just haven't had a great...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Greenway Health has a lack of resources, and the ones they have know a single workflow. If that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things with our Greenway Health EHR have gotten worse. If it is possible for the EHR to have gotten...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health nickel-and-dimes us. That is a painful aspect of Intergy EHR. Even if the system...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We aren't able to run the reports that we want to run at this point. If I want to run a report of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

A big issue with Greenway Health is that they promised something, and we are already a year behind,...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health has sent us some emails about COVID-19, but I haven't reached out to them to seek...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have gone through so many changes with the product. The system has mutated, so to speak. It was...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Recently, there has been a big push and more excitement, and everybody felt that there was hope for...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If users are willing to pay Greenway Health for services, those users get more support. It would be...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We aren't using the CCDs at this point, so we don't have interoperability with another common EMR...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Intergy EHR is easy to use, but it isn't practical because we have to navigate multiple screens and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Greenway Health's support has improved. Now, we are able to connect via chat. We have a customer...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

In order to make things with Intergy EHR work better, we need to reach out to third parties. We are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The most recent upgrades were for implementing new services, and those upgrades did not go smoothly.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Greenway Health's training is basically to read a document or occasionally to watch a video that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is working in the way that Greenway Health promoted. They have known for a long time...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is simple to use. Greenway Health has been promising to deliver a major upgrade for a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support people are responsive to easy fixes, but bigger issues take quite a while. Over...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Given the fact that Greenway Health hasn't met a lot of promises, I probably wouldn't recommend the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution has worked well over the years, but I would knock the rating down lower from where it...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Integration and interoperability aren’t perfect, and there is room for improvement. The connection...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use is better on the EHR side than the PM side, but I know my doctors have complained...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the ongoing support has dropped. I would have rated it highly about a year ago....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One big concern I have is with the approach Greenway Health has been taking in terms of limiting...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Greenway Health has sent out a lot of communications and resources that have helped practices...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the main reasons the product is part of our long-term plans is that we have had it for a long...

Jun 2020
||
(0)
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 or  to see details.

Manager

One of our biggest complaints is that Greenway Health charges for every little thing. Some features...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am extremely happy. I have used other products, and I am still very happy with Intergy EHR. There...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our EHR is not that finely tuned because we have medical providers, and they are their own animal...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have asked for certain things such as being able to use signature pads to capture a signature on...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has been able to resolve our problems, and they have bent over backward to do that. The...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to learn a lot of things on our own. If we do want training, it is really expensive. We can...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does a good job, and we are doing better than making do. There are some things that we...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the users get really frustrated because the system isn't doing exactly what they want or...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system meets our functionality needs. It has gotten easier to do the documentation, and we know...

Jun 2020
||
(0)
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 or  to see details.

Manager

I would give Greenway Health a lower rating for executive involvement. Their executives are hard to...

Jun 2020
||
(0)
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 or  to see details.

Director

We had to turn on a dime and change our practice to support telehealth in a week. And we could do...

Jun 2020
||
(0)
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 or  to see details.

Director

The next frontier for us is improving the patient experience by giving patients access to our...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing phone or web support is hit or miss. There are some rock stars who have really gone...

Jun 2020
||
(0)
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 or  to see details.

Director

We have had a good time getting what we need from folks. But the reality is that there is a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We rolled up our own sleeves and got our integration working with our population health and quality...

Jun 2020
||
(0)
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 or  to see details.

Director

Intergy EHR is a legacy product. One big advantage is that because it is a legacy product, it has...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The EHR has no integrated video application, and the portal is very dysfunctional and terrible....

May 2020
||
(0)
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 or  to see details.

Nurse

I would never purchase the system again. The product is outstanding, but the service is the worst....

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Greenway Health is very responsive. They just don’t give us the responses we need. If I am calling...

May 2020
||
(0)
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Nurse

If Greenway Health wanted to support practices during the COVID-19 crisis, they would have...

May 2020
||
(0)
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Nurse

Greenway Health could definitely be updating technology to support patient-centered care. When we...

May 2020
||
(0)
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Nurse

The product is really good. But the way Greenway Health has handled the crisis has made us feel like...

May 2020
||
(0)
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Nurse

There is a group in town that bought the system a few weeks after us, and they said that that was...

May 2020
||
(0)
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Manager

When we started with Greenway Health, we were under the impression that everything would be built in...

May 2020
||
(0)
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Manager

I have heard that Prime Suite is much better. Quite honestly, I am not a fan of Intergy EHR. Our...

May 2020
||
(0)
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Manager

The training was pretty good. The quality and effectiveness of the support vary. I reach out to the...

May 2020
||
(0)
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