Intergy EHR Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Loyalty, Relationship
Part of the reason we are still with Greenway Health is that they have certainly done quite well in...
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Loyalty, Product
It appears as though Greenway Health is moving a lot of products to other third parties, and that...
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Relationship
We just don’t have the support relationship with Greenway Health that we need to have. We don’t get...
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Loyalty, Product
Greenway Health has supported our organization’s core EHR and PM needs within an FQHC environment...
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Relationship
Greenway Health misses their dates; they give us a target, but they miss it. They don't miss the...
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Relationship, Product
The partnership with Greenway Health has been wonderful from an EHR standpoint. Greenway Health is...
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Loyalty, Product
Intergy EHR is excellent. Greenway Health is revising it now, and it looks very good. They are close...
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Product
Intergy EHR is user friendly. I like its layout. Some EHR systems are a little busy, but Intergy EHR...
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Relationship, Product
It would be nice if Greenway Health could look at partnering with other e-scribing platforms given...
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Relationship
My biggest complaint would be that when we started, Greenway Health was great. Then, they started to...
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Product, Value
I am having trouble identifying a clear benefit to using multiple solutions from Greenway Health....
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Product
Intergy EHR feels like an outdated system that isn't user friendly. Intergy EHR seems to have been...
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Operations, Product
Most of the time, Greenway Health's upgrades go smoothly without any noticeable issues. However,...
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Product
We use third-party vendors for certain functions because Intergy EHR doesn't work well in some...
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Product, Value
The main benefit of using multiple solutions from Greenway Health is that everything is under one...
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Product
We use third-party solutions because Greenway Health doesn't offer everything that we need, like...
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Loyalty, Product
We have been using Intergy EHR for so long that it is simply what we know and rely on. Greenway...
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Product
We are finding that we have to use third-party vendors for certain things. However, something good...
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Value
Greenway Health is less expensive than many other vendors, so I do believe we get our money's worth....
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Product
Because we are using multiple offerings from Greenway Health, interfacing is generally easier....
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Loyalty, Product
Things are going well with Intergy EHR. We are doing a lot with the AI features, and we are fully up...
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Culture, Relationship, Operations
Greenway Health spent an entire year designing a whole new EHR and then scrapped it completely. They...
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Product
The EHR is definitely not a high performer. It is missing many features that other standard EHRs...
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Operations, Product
The EHR is easy to navigate, and training new users isn’t difficult, but the system is neither...
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Loyalty
If we had a choice, Intergy EHR would not be part of our long-term plans. We are constantly in an...
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Product, Value
We have had to involve so many third parties because the product doesn’t provide essential...
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Product
There are a lot of third-party plugins, and when they go down, we are dead in the water. We had to...
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Product
We host our own software. The vendor has moved to a cloud environment, so we don't always get the...
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Relationship, Product
Greenway Health’s upgrades are more stable now than they were several years ago. The vendor...
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Culture, Relationship, Value
Greenway Health is very willing to talk to us about integrations; they are just very expensive.
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Value
I don’t think we ever get charged for anything extra unless it is a major report. For example, we...
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Relationship, Product
We have had huge problems with Greenway Health regarding confidentiality. When the 21st Century...
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Product
We do get promised a lot, but things sometimes don't ever actually happen. When we started with...
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Relationship
I would not buy the product again. The biggest reason is the vendor's support. Greenway Health’s...
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Relationship, Value
If we spend the money to go to one of the vendor's conferences, we can get in front of the...
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Value
I think Greenway Health charges for some interfaces that they really shouldn't, but they are not too...
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Value
We use the hell out of Intergy EHR. We get a good return on our investment by using multiple...
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Product
There are some features that Greenway Health claims they have, but when we dig into them, we find...
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Relationship, Product
There are some defects in Intergy EHR that Greenway Health is working on. And though they have done...
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Loyalty
We were with Greenway Health for a long time, but we are being asked to switch, so we don't have a...
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Relationship, Product
There was a lack of urgency from Greenway Health when there was a system-wide outage. The reporting...
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Product
There are things that we want to be able to do with this solution, but we don’t have the...
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Product
Regarding Intergy EHR’s functionality, one of the biggest issues is screen resolution. If we move...
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Relationship, Product
Greenway Health could improve care coordination. Everything is very siloed.
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Value
With Intergy EHR, we haven't been able to look at the patient portal experience because that is paid...
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Product
With Intergy EHR, it is not easy to have external things imported, like labs or images. At least for...
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Product
In terms of heuristics, providers have to go to many different places to accomplish certain tasks in...
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Product
Intergy EHR’s note documentation is very clunky. With the free text, we have to click through many...
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Product
We have run into issues with dictation with Intergy EHR. None of the software seems to work well...
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Culture
Contact with Greenway Health’s support is very difficult for anything beyond the straightforward. We...
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Operations, Product
From what I understand, upgrades for Intergy EHR happen once a year. I had one scheduled, but...
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Relationship, Operations
My team was out for a couple of weeks, and someone on the Greenway Health team took it upon themself...
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Relationship
Greenway Health’s turnover rate is high. We had one individual who was here for a while, but then...
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Culture, Value
Intergy EHR is fine. We don't use it to its full extent because of the type of facility we are....
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Loyalty, Value
If Intergy EHR stays at the current price, I probably won't ever leave because it gives me what I...
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Product
I have had some issues with the practice analytics in Intergy EHR. They are minor issues. I will use...
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Value
We have been able to take some stuff off because Greenway Health was charging us for stuff we...
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Operations, Product
I like Intergy EHR. I like the customization of the chart and the ability to convert it into a...
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Product
We have not been able to get Intergy EHR to integrate with our state's immunization registry. That...
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Loyalty
I haven't had Greenway Health make a promise to me and not keep it. However, if Greenway Health...
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Loyalty, Relationship
We are considering leaving Intergy EHR because over the years, Greenway Health has gone downhill in...
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Product, Value
When we originally started out, we did not have Intergy EHR. Previously, we had a far superior...
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Product, Value
The tangible benefit our organization has realized by using multiple solutions from our core EHR...
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Relationship, Product, Value
With Intergy EHR, we have to do grants by hand. Greenway Health said they were going to fix that...
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Operations
Intergy EHR is not surface level. It takes a bit more knowledge to go right into the system, so I...
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Loyalty
We went through and looked at the industry, we kicked tires, and we put out an RFI. Based on our...
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Relationship
The Greenway Health person who regularly contacts us is not an executive, but they have the ability...
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Loyalty, Product, Value
We are using the vendor's AI dictation tool. It is great. It speeds up visits and documentation for...
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Product
I would really love to see a mobile app version of Intergy EHR. I have seen other products from...
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Culture, Relationship
Greenway Health does not keep all their promises. They started development on some specific...
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Relationship
Greenway Health is trying to make changes. They never actually follow through on their promises, and...
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Culture, Relationship
When I called the vendor's support team, the representative I got said they didn't know what I was...
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Product
The vendor doesn't have a built-in vaccine inventory system or medication inventory system.
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Product
It is easy enough to create a note once we know how to do it. However, the vendor continuously...
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Product
The vendor's health reminders are continuously broken. The ability to send and receive records...
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Operations
The vendor had somebody on-site who bounced around from position to position during the go-live....
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Product
If we want to link to any of the surrounding health systems, we have to be prepared to develop an...
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Culture, Loyalty, Relationship
The biggest promise that Greenway Health made was that they would eventually go to a completely new...
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Product, Value
The tangible benefits of using multiple Greenway Health solutions are that we have continuity...
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Relationship
We get updates from the vendor, and the vendor identifies problems. My new service representative is...
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Product
One of our offices uses Intergy EHR, and another office uses a different solution. I think the...
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Product
With Intergy EHR, if we ever get confused, we can push a help button. The solution is kind of like...
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Product
The EHR has been consistent and easy to use, and we have had a good experience with it.
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Loyalty, Product
We are doing robotic process automation now and getting ready to add some machine learning with a...
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Culture, Relationship
Greenway Health could improve the senior executive loyalty to us. They need improvements in senior...
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Product
Intergy EHR is more difficult to use because of the current UI. With that being said, I know that...
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Loyalty, Product
One of the things that I am excited about on the Intergy EHR is that Greenway Health is implementing...
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Product, Value
A positive is that Intergy EHR is linked to Intergy Practice Management, and from a billing...
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Product
We haven't seen any improvements to the system's basic functionality or to its necessary key items,...
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Loyalty, Relationship
We are leaving the system because we are lacking multiple solutions that we need. If users can't...
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Product
We use a third-party population health tool to really help us with our health maintenance components...
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Culture, Relationship
There is a lack of interaction with human beings at Greenway Health, and we feel like Greenway...
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Product
The nice thing about using multiple solutions from Greenway Health is that we are able to actually...
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Relationship
Greenway Health's support has been disastrous over the last couple of years. There is a lack of...
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Operations, Product
Intergy EHR isn't user friendly. It needs to have a real override. The Greenway Health training...
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Loyalty, Relationship, Product
Intergy EHR is primarily an on-premises solution. The vendor is trying to tweak it so that they can...
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Value
Intergy EHR isn't the most expensive system in the world. At least its canned reports are locked in.
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Loyalty, Relationship
I would not recommend Greenway Health to anyone. They are in a bad place right now. Unfortunately,...
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Loyalty, Value
Greenway Health doesn't so much nickel-and-dime us as overpromise and overcharge. For example, we...
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Loyalty, Product
We have kind of outgrown the solution. It has gotten to the point where it is missing a lot of...
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Operations
Greenway Health's implementations haven't had a lot of bugs, but the vendor lacks communication when...
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Operations
We have access to ongoing training through the vendor's online training sections, but those...
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Relationship
We are currently on the cloud-based version of the system. With that, there have been a lot of...
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Relationship
Greenway Health definitely struggles with getting their plan into action, and sometimes, they will...
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Product
I have been happy with our change from Prime Suite to Intergy EHR. Intergy EHR looks more dated than...
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Commentary Summary
Comment Type Breakout