Intergy EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty, Product

We have kind of outgrown the solution. It has gotten to the point where it is missing a lot of...

May 2025
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Manager

Operations

Greenway Health's implementations haven't had a lot of bugs, but the vendor lacks communication when...

May 2025
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Manager

Operations

We have access to ongoing training through the vendor's online training sections, but those...

May 2025
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Manager

Relationship

We are currently on the cloud-based version of the system. With that, there have been a lot of...

May 2025
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CMIO

Relationship

Greenway Health definitely struggles with getting their plan into action, and sometimes, they will...

Apr 2025
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CMIO

Product

I have been happy with our change from Prime Suite to Intergy EHR. Intergy EHR looks more dated than...

Apr 2025
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Manager

Culture, Value

Our charges for Intergy EHR are not itemized. There has been a cost per number of users. We would...

Apr 2025
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Manager

Culture, Relationship, Value

It is a joy to work with a company like Greenway Health. Their people are down to earth and easy to...

Apr 2025
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Analyst/Coordinator

Relationship

There are some headaches that IT people have to go through to get Intergy EHR to work correctly, and...

Apr 2025
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Analyst/Coordinator

Relationship

Greenway Health was a little sluggish on some changes that we were looking at. There was something...

Apr 2025
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Analyst/Coordinator

Operations

Greenway Health has an implementation of Citrix Receiver that they have to live with, and they are...

Apr 2025
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Analyst/Coordinator

Relationship

Greenway Health's customer support people get back to us on everything within a reasonable amount of...

Apr 2025
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Director

Operations, Product

We do our own upgrades for Intergy EHR. We don't use any professional services for upgrades. The...

Apr 2025
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Director

Relationship

Greenway Health tries to help us. They are pretty responsive and get people assigned to help us....

Apr 2025
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Director

Product

Intergy EHR is just not intuitive. A lot of our new providers have used Epic or Oracle Health...

Apr 2025
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Director

Product

With the integration of Intergy EHR, we can set up an ADT message and a scheduling message, but I...

Apr 2025
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Manager

Operations

Greenway Health recently upgraded their training videos. Before they were just horribly outdated....

Apr 2025
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Manager

Product

For a long time, Greenway Health closed down people being able to integrate products with Intergy...

Apr 2025
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Manager

Product

Greenway Health could make Intergy EHR more customizable. A lot of patient engagement tools in...

Apr 2025
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Manager

Culture, Relationship

Greenway Health’s leadership team has just absolutely destroyed the company. We can't even get...

Apr 2025
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Manager

Relationship

We would like to have better customer support from Greenway Health. I don't mean product support but...

Apr 2025
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Manager

Product

The longstanding workflows that we have built into the Intergy EHR software work well. We have had...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations

Intergy EHR isn't part of our long-term plans because its reports and metrics are a nightmare. The...

Mar 2025
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Analyst/Coordinator

Operations, Product

Intergy EHR's design is very outdated. It isn't eye catching or eye friendly. There are too many...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

Intergy EHR has a lot of great features, and I have used a lot of different systems. One of the...

Mar 2025
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Analyst/Coordinator

Relationship

With Intergy EHR, we are considering changing the way we license our users and bill for that. We are...

Mar 2025
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Director

Product

The chart is laid out well, and the graphics are clear. But the EHR workflows are siloed, and an...

Mar 2025
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COO

Culture

Greenway Health doesn’t charge for everything because we negotiated a contract that way.

Mar 2025
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COO

Relationship, Product

Intergy EHR’s occupational health portion is nonexistent, so the vendor needs to create a platform...

Mar 2025
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COO

Relationship

There isn't really much Greenway Health’s support people can do for us. We always call them, and...

Mar 2025
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COO

Relationship

I would like Greenway Health to tell us about any known system issues, especially if there is an...

Mar 2025
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COO

Product

Intergy EHR's effectiveness depends on the type of practice using it. The system is great for a...

Mar 2025
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COO

Product

With Intergy EHR, I would like a more rapid note-documentation format. I would also like the...

Mar 2025
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COO

Loyalty, Product, Value

An EHR has to be user-friendly for a setting like ours. It can't have a lot of clicks. It has to be...

Mar 2025
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Manager

Loyalty, Relationship, Operations

Greenway Health has an online training library that is great for bringing on new people because we...

Mar 2025
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Manager

Product

If we just take the documentation side of things in Intergy EHR, we use Greenway Health's encounter...

Mar 2025
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Manager

Product

Greenway Health needs to make some really big overhaul changes to their appointment scheduling...

Mar 2025
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Manager

Loyalty, Relationship

A few years ago, I would definitely have said Greenway Health was not communicating well about their...

Mar 2025
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Manager

Relationship

Like with many other companies, Greenway Health’s support team is offshore, so the support people...

Mar 2025
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Manager

Product

Like with everybody else, our radiology side of things is not integrated with Intergy EHR, so we can...

Mar 2025
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Manager

Product

For years, I have been asking Greenway Health for some basic changes that would be extremely...

Mar 2025
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Manager

Culture, Value

If Greenway Health would stop increasing their prices, I would feel more confident. There is a...

Mar 2025
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Manager

Relationship, Product

I would advise Greenway Health to focus on the low-hanging fruit. They can make little changes that...

Mar 2025
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CEO/President

Loyalty, Value

As soon as we can, we will move to another vendor's system. If it didn't cost so much to switch, we...

Mar 2025
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CEO/President

Relationship

Our customer service has been terrible. There have been numerous changes in our account...

Mar 2025
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CEO/President

Product

The forms designer is not as customizable as I would like it to be. I have created a couple of cases...

Mar 2025
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CEO/President

Product

In terms of workarounds in Intergy EHR, we have to enter lab orders twice, and the care plans and...

Mar 2025
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Manager

Value

Intergy EHR, for as little as we use it, is extremely expensive, so we just use it very little, and...

Mar 2025
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Manager

Product

I like how Intergy EHR meets the requirements for UDS and NCQA. Everything is tied in, and it is...

Feb 2025
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Manager

Operations, Product

I don't know too many EHRs. The only one other than Intergy EHR that I have really seen is Epic's...

Feb 2025
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Manager

Relationship, Product

Sometimes, there is something that needs to be updated in Intergy EHR, and it won't get released for...

Feb 2025
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Manager

Product

I don't like Greenway Health's patient portal. It is a little more complicated than it should be. It...

Feb 2025
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Manager

Product

The only painful things about the system are its vaccinations and immunizations. Those are always...

Feb 2025
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Manager

Relationship

I feel like things are improving with Greenway Health because whenever we address anything with...

Feb 2025
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(0)
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CEO/President

Product

Intergy EHR is flexible enough that we have modified everything we do into it. We have built...

Feb 2025
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(0)
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CEO/President

Loyalty

Things are going fine with Greenway Health. If we were in the market for a new EHR, we would...

Feb 2025
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(0)
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CEO/President

Product

Greenway Health's portal is not very robust. I don't really care for their portal. Personally, I...

Feb 2025
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CEO/President

Loyalty

We are transitioning away from Greenway Health in the future because we were acquired.

Feb 2025
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CEO/President

Relationship

Greenway Health's executive involvement is nonexistent right now. There is no communication with any...

Feb 2025
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Physician

Relationship, Product

Imagine a body. The core is fine. But the head, hands, and feet are all connected to the central...

Feb 2025
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Physician

Loyalty

Ultimately, I would say buyer beware, especially since I think that Greenway Health is not going to...

Feb 2025
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Physician

Product

Honestly, the base of Intergy EHR is great and works well. Keeping the system up, accessing the...

Feb 2025
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Physician

Loyalty, Product

There is no innovation, and the system has been going down frequently. Greenway Health is changing...

Feb 2025
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CMO

Loyalty, Relationship

I truly think the vendor wants to be innovative and nimble, and they are working with us to try to...

Feb 2025
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CMO

Loyalty

Greenway Health decided to partner with a vendor called Nabla, and I have been pretty pleased with...

Feb 2025
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CMO

Relationship

The vendor doesn't keep all their promises, but most of the time, that is understandable. For a lot...

Feb 2025
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CMO

Relationship

What was bad about Greenway Health's system was that we had some problems with uptime for a bit....

Feb 2025
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CMO

Loyalty

We have been partnering with Greenway Health for many years, and we have grown together. Just like...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I hope my overall satisfaction with Greenway Health will be better in 12 months. For that to happen,...

Feb 2025
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Analyst/Coordinator

Relationship

I would like Greenway Health to bring their support back stateside. A very frustrating part is they...

Feb 2025
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Analyst/Coordinator

Loyalty, Operations

We don't have any issues with the Intergy EHR software itself. The day-to-day functions like...

Feb 2025
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Analyst/Coordinator

Culture, Value

We are having some problems with Greenway Health of late that we didn't use to experience. The issue...

Feb 2025
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Analyst/Coordinator

Loyalty

We are looking at making a change away from Greenway Health, but staying with Greenway Health is...

Jan 2025
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COO

Relationship

Greenway Health’s support does pretty well for us. I don't know whether they do well for everyone....

Jan 2025
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COO

Product

Intergy EHR does our billing well. We can customize the system and make it work for us while we have...

Jan 2025
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COO

Product

The big items for us where Intergy EHR is missing functionality are denial management on the billing...

Jan 2025
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COO

Loyalty, Value

Intergy EHR does what we need it to do. The price point is good. We understand the product very...

Jan 2025
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Director

Culture, Value

Provider licensing is one area where Greenway Health doesn’t avoid charging, and another is on the...

Jan 2025
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(0)
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Director

Relationship, Product

Greenway Health has missed several timelines and requests from us to make some things happen. I...

Jan 2025
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Director

Operations

Greenway Health did not go in depth at all with the training, and they don't really help us with our...

Jan 2025
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Director

Operations

Greenway Health could do a better job of outlining the scope of a project and being more up front...

Jan 2025
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Director

Product

We are familiar with Intergy EHR. There are certain features inside the chart that are nice,...

Jan 2025
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Director

Product, Value

Intergy EHR is very click heavy. We would like Greenway Health to find ways to reduce clicks and...

Jan 2025
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VP/Other Executive

Product

I would like to see Greenway Health support the integration efforts for Intergy EHR more robustly so...

Jan 2025
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VP/Other Executive

Relationship, Product

Greenway Health’s website is kind of a mess. There are different portal logins for different...

Jan 2025
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VP/Other Executive

Product

I like the structured data in Intergy EHR as it can manipulate forms and has the ability to derive...

Jan 2025
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VP/Other Executive

Relationship, Product

Greenway Health has not kept promises on releases and functionality in saying Intergy EHR can do X,...

Jan 2025
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(0)
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VP/Other Executive

Product

Greenway Health could improve the accuracy of some of the information in the chart. Intergy EHR will...

Jan 2025
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Director

Product

The screens could be bigger. That is something we have wanted for years since we started with the...

Dec 2024
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Director

Value

Greenway Health is a vendor who nickel-and-dimes us, unfortunately. If we want to do an API...

Dec 2024
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Director

Loyalty, Product

With certain facility systems, we should be able to get back any operative reports and pathology or...

Dec 2024
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Director

Operations

There is no ongoing training. The training is all through the vendor’s website. What the vendor...

Dec 2024
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Director

Loyalty

I predict my overall satisfaction a year from now to be pretty stagnant because of the way that...

Dec 2024
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Director

Operations, Product

A positive that stands out is the ease of use. Intergy EHR is intuitive, so whenever we onboard and...

Dec 2024
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CEO/President

Culture, Operations

Greenway Health provides great hands-on training for front-end users. The capabilities of the system...

Nov 2024
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CEO/President

Value

The amount that Greenway Health charges is too high because each time we need something, it is a...

Oct 2024
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CEO/President

Product

There have really not been that many changes that we have seen so far in the last few years. We...

Oct 2024
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CEO/President

Relationship

The support from Greenway Health is not that helpful. For something to be an urgent case, they have...

Oct 2024
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CEO/President

Relationship

Greenway Health is not up to speed right now with some things. They are always a little behind when...

Oct 2024
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CEO/President

Relationship, Product

Greenway Health has not kept all of their promises or lived up to our expectations on the reporting...

Oct 2024
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Manager

Loyalty, Product

I have a deeper knowledge of Intergy EHR than most, and I realize there are challenges with every...

Oct 2024
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(0)
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Manager

Culture, Value

Greenway Health made promises about the product years ago, and what they promised still isn’t in the...

Oct 2024
||
(0)
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Manager

Product

When Greenway Health rolls upgrades out, they are marginal at best. I don't feel like major updates...

Oct 2024
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(0)
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Manager

Product

We would like to see customization of patient workflow so that when patients are checking in and...

Oct 2024
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(0)
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Manager

Relationship, Operations

We haven't participated in any ongoing training because it costs extra. When we call Greenway...

Oct 2024
||
(0)
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Manager

Product

The quality of Intergy EHR is not great. There is really no integration with Intergy EHR. Greenway...

Oct 2024
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(0)
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Manager

Culture, Relationship, Operations, Value

I would not buy Intergy EHR again. For the way that healthcare is and how healthcare has to be for...

Oct 2024
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(0)
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Manager

Culture, Value

There have been so many changes with Greenway Health's leadership and their client representatives....

Sep 2024
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(0)
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Manager

Product

Intergy EHR only has some good stuff, but it has a lot of bad stuff. One thing we really need is the...

Sep 2024
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Manager

Culture

I would tell someone looking at Greenway Health to be wary of contracts. They need to know what they...

Sep 2024
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Manager

Loyalty

The vendor doesn’t advertise that they have a user-based model where we can actually own our own...

Sep 2024
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Manager

Operations, Product

Upgrades for Intergy EHR are seamless. Greenway Health works around our schedule, and the upgrades...

Sep 2024
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(0)
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Manager

Relationship

I typically know what is wrong when I call Greenway Health for help, but I don't have permission to...

Sep 2024
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Manager

Product

One thing that is extremely frustrating is that there are a million workflows in Intergy EHR to get...

Sep 2024
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Manager

Relationship

I have been with Greenway Health for so long that I have ways to get to the senior leadership, but...

Sep 2024
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Manager

Product

We have had false promises throughout our entire time with Greenway Health. One of the main problems...

Sep 2024
||
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Manager

Relationship

I have gotten some responses from Greenway Health. There is a bit of back-and-forth. But if I need...

Aug 2024
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Manager

Loyalty, Value

We don't see Intergy EHR as a long-term solution. With cost control and functionality, it is too...

Aug 2024
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Manager

Product

Our team has done a good job of working with what Intergy EHR allows, and we have a process. But...

Aug 2024
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CEO/President

Relationship

The frustrating thing with Greenway Health is that we only get action if we go up the food chain,...

Jul 2024
||
(0)
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CEO/President

Relationship, Product

I would tell someone considering Greenway Health that they will have to keep asking until they get...

Jul 2024
||
(0)
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CEO/President

Product

Our physicians hate using Intergy EHR for documentation, and that is from our physicians who are...

Jul 2024
||
(0)
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CEO/President

Culture, Relationship, Operations, Value

I have a love-hate relationship with Greenway Health. I believe in their software and their product....

Jul 2024
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CEO/President

Loyalty

We looked at other systems, and we saw that we had a pretty darn good EHR. We were able to figure...

Jul 2024
||
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Director

Relationship, Product

Intergy EHR is a poor system. There are some basic functionalities that it doesn't really have. Our...

Jul 2024
||
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Director

Culture, Product, Value

Greenway Health hasn't done a lot of upgrades for the system. They did a big campaign recently where...

Jul 2024
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Director

Loyalty, Relationship, Operations

We are going to switch away from Greenway Health. Our previous product went belly up, so we had to...

Jul 2024
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Manager

Operations

As part of our support contract, we can sign anybody up for classes all the time, and we do that for...

Jul 2024
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Manager

Loyalty, Relationship, Product

Intergy EHR has suffered because Greenway Health’s other solutions are more tied to regulatory...

Jul 2024
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Manager

Value

We have licenses for Intergy EHR, and if we want lab and prescription services, those are a few...

Jul 2024
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Manager

Product

Compared to competitors' products and their more seamless documentation, Intergy EHR is quite clicky...

Jul 2024
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Manager

Loyalty, Product

Everybody complains about their software until they talk to somebody else who is using another...

Jul 2024
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Manager

Operations, Product

Intergy EHR is easy to train people on, and I get that quite a bit from nurses and providers. I can...

Jul 2024
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Physician

Operations, Product

It is really easy for us to install upgrades in Intergy EHR. Intergy EHR isn't an easy product to...

Jul 2024
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Physician

Value

We would like to have some add-ons in the system, like a patient portal or a patient communication...

Jul 2024
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Physician

Product

Intergy EHR's ability to exchange information with other networks outside of ours is complicated....

Jul 2024
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Physician

Operations

There is no ongoing training for Intergy EHR. We have to access the system through the vendor's...

Jul 2024
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Manager

Product

Greenway Patient Portal is okay, but if it were integrated within Intergy EHR, it would improve. For...

Jun 2024
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Manager

Product, Value

Intergy EHR is a much more effective EHR than Prime Suite.

Jun 2024
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Manager

Relationship

Greenway Health’s tier-one support is pretty bad.

Jun 2024
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