Intergy EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Intergy EHR is a good system. It is easy for our providers to use. The system isn't overly...
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One of the complaints that we get about the system is that it takes a lot of clicks to navigate it....
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The support that we receive for Intergy EHR is good. However, the vendor has moved their tier-one...
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Greenway Health has made some workflows available in Intergy EHR, but the progress and procedure...
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Greenway Health doesn’t have people on their team that actually understand what it is like to be in...
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There are certain clinical aids that are used daily for point of care that do integrate with Intergy...
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In terms of a single encounter where the patient is only receiving services at our location, the...
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I feel like any new technology we have gotten has been from an outside vendor that we have used to...
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The support team is responsive, but my issue is with their knowledge. There have been multiple times...
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I have never worked with the executive team at Greenway Health in any way. Some of the upper...
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Any EHR is expensive, but the return on investment could be improved with Intergy EHR. Time is...
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Greenway Health is making strides this year, so I am anxious to see what that yields. But since they...
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We are not able to consume any information in a meaningful way. For example, when Intergy EHR...
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There is some effort required to have interfaces with data, and there are definitely limitations on...
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We have been working with another hospital system to get their data to come into Intergy EHR. It has...
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When our care managers are looking at disparate sources, they are doing the human work of looking at...
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Our ER notification system works well, but it requires humans to look into other systems to find out...
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We are always looking at different options on the market. Obviously, it is quite cost prohibitive to...
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Greenway Health gives us some things in terms of training, but the notes don't feel very...
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I don't know how the product is being promoted. I feel like Greenway Health is having an identity...
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The ability to aggregate data with Greenway Health is limited because they use a different...
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We have practices flocking away from Greenway Health big-time as soon as their contracts are up....
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Our organization has some specialists that use Intergy EHR, and they have been trying to switch...
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There is an extra cost with Intergy EHR because we have to get another module for quality reporting....
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The vendor is always coming out with improvements for training. The support team communicates very...
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The system is very powerful. It provides more resources than people realize. I like that users can...
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If we had gotten more time with the trainers and if each department had gotten more one-on-one...
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There are certain things that don’t make sense about the EHR. The visit notes and encounter notes...
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There will be an upgrade soon that will change the whole layout of things, and I am concerned about...
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Greenway Health is undergoing a huge modernization project. They are working on improving a lot of...
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Overall, Intergy EHR covers the basics very well. We have what we need for everyday patient...
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With some of the reporting aspects, there are too many clicks to get from one place to another. We...
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What I really love about Intergy EHR is that it is highly customizable. If a practice likes to...
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There are restrictions on some of the customization aspects of the EHR. Unfortunately, I only have a...
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When we have to make changes, the price is reasonable, but sometimes Greenway Health...
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Greenway Health has promised a new platform for several years, but they haven't gotten there yet.
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The vendor’s communication has been good around upgrades, and we have typically gotten to the right...
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We have one external platform that integrates with Intergy EHR, and that integration has gone pretty...
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The account executives I have right now are the best that I have worked with. They try to help me...
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There is room for improvement with the vendor’s upgrades. I understand that Greenway Health can only...
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The product's tangible outcomes are related to patients and quality metrics. All the information is...
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The vendor lacks a focus and an overall direction because of the turnover they have had in their...
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Our experience with Greenway Health has been mostly positive. The vendor is taking steps to make the...
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We struggle with the lack of reporting options for providers who aren't under a Greenway Health...
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The support from the vendor is a pain point for us. The support team used to be amazing. We would...
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Documentation is easy for providers because the encounter note piece is extremely robust and...
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The vendor offers a great base package, but if we want to add anything, we have to go to one of the...
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The vendor is trying hard to keep all their promises, and the executives are very involved. The...
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The vendor is very effective with upgrades. The upgrades are seamless; we don’t have to do anything...
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The vendor's training leaves a lot to be desired. They need to update their training platform. The...
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The system has been very problematic ever since we put it into place. The vendor hasn't been able to...
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No EMR can do everything that the vendor promises, but I would not recommend this product to a peer....
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The EHR doesn't integrate with other systems or anything else. It doesn't work with peripherals. We...
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We would like the system to have fewer required logins. The EHR requires users to sign in to every...
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When I try to start a live chat with the support staff, 80% of the time, the tech I chat with will...
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The vendor is actually not bad at being proactive. They shoot out emails to us, and I get the...
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Greenway Health has a couple of good trainers, but in general, their trainers have not been trained....
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I would like to see greater integration with other system metrics. The vendor used to have a feature...
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We make the system work for our specialty, but it is just not built for that. There are a lot of...
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Interoperability is our biggest challenge with Intergy EHR. We must do a lot of heavy lifting. That...
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Greenway Health is responsive when we have an issue. However, they are also very up front that they...
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We have to go out to all these other vendors for different functionalities. We would love to put up...
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The vendor recently redid their whole upgrade structure to have more frequent, smaller upgrades....
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The most important thing that I want Greenway Health to focus on is adding things that are valuable....
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Greenway Health continues to come out with new things in their updates, and those are things that I...
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Intergy EHR is so expensive, and Greenway Health does nickel-and-dime us to death. But at the end of...
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Greenway Health could take another look at their pricing, but other than that, they are pretty much...
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The vendor is always a step ahead of us, and they always let us know when they have new technology.
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I can always get ahold of the vendor. If we give them a problem, they are back in touch with us in...
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When an organization is teaching a new employee how to use the system, there isn't a manual to go...
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Greenway Health's system doesn't have Hierarchical Condition Categories, and that is a big deal for...
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We have outgrown the solution. I wouldn't buy it again but not because it is a bad product. We are...
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Greenway Health has kept their promises in the last couple of years. In the past, that trust wasn’t...
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Our initial training from Greenway Health was amazing, but the ongoing training has not been quite...
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Our service from Greenway Health is a lot better today than it was even a year or two years ago. In...
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Our organization has a lot of outcomes that we have to report on. We could have the best EHR in the...
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For the most part, we can change things ourselves because we have people that understand how to...
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We use Greenway Health's product because it gives us the most things for the most users. We are...
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We didn't realize that certain things that were very beneficial to making the system work were...
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We have worked through a lot of issues we have had with the EHR. We have had to deal with some...
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We like that Intergy EHR actually allows us to capture data that wasn’t easily captured with our...
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We have a team that is assigned to us, and that really helps because we have a direct line of...
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The difficulty is with third-party add-ons. The integrations aren’t always as perfect as we want.
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Intergy EHR does much better than other products from Greenway Health do. Intergy EHR is very good...
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We have had phenomenal customer service in regard to Intergy EHR. Once we opened up a ticket,...
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We used to use another Greenway Health product that was sunsetted. Greenway Health moved up the date...
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We are two years into the pandemic, and we still don't have a functioning telehealth module from...
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We have had a lot of unresolved issues with Intergy EHR. We couldn't even bill our Medicaid patients...
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Greenway Health was able to fix a very frustrating issue that had been happening with the system....
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Greenway Health doesn't keep all of their promises. There was an issue with the system that they...
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Greenway Health's billing is pretty granular. Intergy EHR is definitely an à la carte solution. We...
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We are hitting memory limits in Greenway Health pretty routinely, and the vendor is struggling to...
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We are pretty satisfied with Intergy EHR, but the system is aging. The solution was laid down a long...
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The solution helps us to see our patients, document what we need to, and keep pace with the things...
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The vendor rotates their presidency and their CEO a little too often. It seems like every three...
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Greenway Health was talking about a whole new product called Project Polaris, and after wasting our...
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The vendor's financial system is very solid. It has good features. It is easy to use and is...
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This year, we have seen a lot of issues with third-party plug-ins with Greenway Health's system. The...
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I can't say that Greenway Health is ever ahead of the curve. They are just now developing FHIR APIs....
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We have been instructed to shop for a new vendor because of the ongoing problems with Greenway...
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We have monthly meetings with an executive. They are very accessible, and they are clearly trying...
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I am concerned that Greenway Health is too far behind the eight ball. They put two years into...
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We have to see better performance from Intergy EHR, but that may not all be on the vendor's side. We...
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Somebody thought out Intergy EHR very well because if somebody comes into our portal and wants to...
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There is still a steep learning curve with Greenway Health, but patient messaging is going to be...
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One of the biggest things that I didn't like about Intergy EHR was the length of the contract. I...
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Looking toward the future, we could see that Intergy EHR was going to have a lot more capabilities...
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The most important thing for Greenway Health to focus on is Intergy EHR needs to be intuitive enough...
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Efficiency is one area where Intergy EHR is a little lacking. There is a lot of clicking in Intergy...
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Greenway Health is a little difficult because we have had some things that have changed in Intergy...
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We had some very good trainers from the vendor who didn't work from a checklist. They listened and...
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I have seen the Intergy EHR road map, and based on that, the system appears to be ahead of the...
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We don't get training unless we ask for it, and we have to pay for it.
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When we call support, issues often don't get resolved. If we call for questions, the customer...
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Greenway Health probably does a better job than we know, but because we have a lot of old-school...
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I don't look at the bill in detail, but when I have looked at it in the past, I have felt like we...
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A lot of things are hidden in Greenway Health's contracting. For example, we didn't fully know about...
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We would like the product to have better mobile functionality, such as the ability for doctors to...
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The price for Intergy EHR is going up quite a bit. It would be helpful for the price to come down....
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We looked at going through a training, but it would be too expensive, and we would have to sign up...
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Greenway Health needs to work on their support. They have had a lot of turnover since COVID-19...
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The product is functional enough. There are things that Intergy EHR can do well. From a reporting...
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Greenway Health does an absolutely fantastic job of engaging and rewarding users. There were a...
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Greenway Health allows us to host the system, so we are running the EMR on-site. Because of that, we...
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The charges are unbundled and sold per line item. The vendor has add-on services. We could get our...
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I know that the vendor is making big strides toward having technology that supports patient-centered...
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Greenway Health makes it expensive for other vendors to integrate with Intergy EHR. There aren't...
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Intergy EHR is a big system. The fact that things work well is good, and there isn't much that...
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The follow-through has been fairly decent. There are still some outstanding tickets. The complaints...
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The first thing that is a bit of a hurdle and challenge is Intergy EHR’s cost. It has come down...
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We signed an agreement for an integration feature and were told originally that Greenway Health had...
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We already decided to move away from Greenway Health. Intergy EHR and the practice management system...
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If the vendor's vision isn't making them the amount of money that they want, then their course is...
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Of course Greenway Health nickel-and-dimes; everybody does. Their enterprise support is good, so I...
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We haven't implemented anything in many years. Back when Greenway Health implemented the system,...
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We are not bleeding edge; we are cutting edge. I usually wait a few months before we adopt the...
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I can't connect to the State HIE. I can't connect to the CommonWell Health Alliance or Carequality...
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The system is reliable; that is what makes it a good quality system. My uptime on the system is very...
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When I have a problem, the support I receive is top quality. Greenway Health has an enterprise...
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I have been extremely involved with Greenway Health's top-level management. It would be hard to be...
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Whether I would recommend Intergy EHR depends on the peer. If they were at a private practice that...
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Greenway Health’s products seem à la carte. There seems to be no way for everything to have a...
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Greenway Health’s involvement has changed a bit and has improved. They have changed their upper...
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Greenway Health has got a road map of changes that are occurring throughout the next few years, and...
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I like having the ability to customize forms and findings in Greenway Health’s system.
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Greenway Health’s software is designed for the basic arena, and that is great, except we are not a...
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Greenway Health charges for every module, component, and license.
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For the clinical personnel, the layout of the system is better than others. It is a web-based style...
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A lot of the vendor's training is online. They have fairly comprehensive video training libraries...
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A better interface for patients to utilize the service would be nice. The vendor does have a patient...
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In general, the vendor has a very large product. I think it is based on SQL databases. The software...
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Sometimes the vendor's support website has some little issues because it interfaces with several...
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One challenge on the back end for basic reports is we don't have a specific way to tidy up our...
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Greenway Health is fairly provider-centric. And in addition to that, the solution is fairly centered...
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The vendor has tried to keep all of the commitments they have made. We have a pretty solid account...
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One of the major updates that we did was a complete disaster. It absolutely did not work smoothly....
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We would like to integrate with some of the other clinics that are here so that we can more readily...
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The outcome of using Intergy EHR is that we can track and monitor patients to keep them healthy. And...
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If someone were starting a practice and wanted to get rolling, I would tell them to get another...
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Intergy EHR is part of our long-term plans for now. We have talked about whether it is time for us...
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We have been struggling with Greenway Health, and they are very aware of that and have decided to...
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We are trying to work with a third party to get integration between their product and Intergy EHR,...
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Intergy EHR is extremely easy for the frontline user as far as scheduling and registration go. Just...
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When I first got here, I was not really pleased with Greenway Health overall. The customer service...
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We have had to do a lot of self-customization for our own workflow needs. We pretty much did a...
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Greenway Health is meeting our expectations successfully from a relationship perspective. Their...
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We have been hearing about Project Polaris for several years now, and we still don't know when it...
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I would like Greenway Health to have better auditing features for their setup and maintenance...
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There were years when I wasn’t getting resolutions. In the old days, if I called the support people,...
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The vendor forced their clients to go to a new portal in the middle of a pandemic, and that was...
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Over the years, there have been a lot of problems with Intergy EHR. I have support tickets that are...
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There are several things the system can't do. We have an awful lot of workarounds for things like...
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There are some things that we are able to integrate and other things that we are not. We have the...
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If something is not directly related to the clinical side, it doesn't seem like the vendor is...
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We were trying to decide whether to upgrade to another product from Greenway Health or explore other...
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We have developed a much more collaborative working relationship with Greenway Health than we had...
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One troublesome area of the product where we would like more ease of use is in Greenway Health's...
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Intergy EHR is a little easier to use than another product is. From my experience teaching others,...
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I would tell the vendor that if they are going to make changes, they should keep the nice, clean...
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We just implemented 3M's system for dictation, but Greenway Health won't make the vendor use their...
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If I have any problems and send a ticket, we get instantaneous feedback and help. Greenway Health...
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Greenway Health is proactive. I just received an email last week about a potential issue that was...
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We have a dedicated manager that runs our entire process of updates and the product rollout, and...
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We have difficulty building templates, and we have told Greenway Health that they need to improve....
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When I have friends interested in Greenway Health, I answer specific questions and tell them about...
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Greenway Health has been very helpful with our recent upgrade processes. They work hard to make sure...
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Greenway Health has some roadblocks in place that prevent certain third-party vendors from...
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Greenway Health has gotten better at delivering new technology over the years.
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We like how we are able to voice our opinions before releases or upgrades and that our opinions have...
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The vendor has really improved their proactivity over the last 12 months. They also have systems in...
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Greenway Health is on a much better trajectory than they were a year ago. I think that my overall...
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The EHR is self-explanatory, and the vendor’s tutorials are very good. We really don’t have trouble...
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It is hard to design products that meet every single need. My needs for my specialty are probably...
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As the world has transitioned into value-based care, outcome measurements have become key. My...
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Intergy EHR is easy to use but so clunky. The vendor delivers reports that work, but the moment that...
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The vendor's ability to take care of the customer has improved a lot in terms of their efficiency in...
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I don't think that the vendor is proactive. We struggle a bit with not getting the release notes in...
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The vendor nickel-and-dimes a lot. When we need extra help with data, it is doable, but the vendor...
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In the basic package, we don't have access to any training. The training is on our own unless we pay...
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It takes the vendor forever to deliver technology, but they put in the effort. The vendor advertised...
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It isn't easy for our patients to use the vendor's products. We try to use the portal, but it isn't...
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