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Intergy EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty, Product

I have a deeper knowledge of Intergy EHR than most, and I realize there are challenges with every...

Oct 2024
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(0)
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Manager

Culture, Value

Greenway Health made promises about the product years ago, and what they promised still isn’t in the...

Oct 2024
||
(0)
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Manager

Product

When Greenway Health rolls upgrades out, they are marginal at best. I don't feel like major updates...

Oct 2024
||
(0)
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Manager

Product

We would like to see customization of patient workflow so that when patients are checking in and...

Oct 2024
||
(0)
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Manager

Relationship, Operations

We haven't participated in any ongoing training because it costs extra. When we call Greenway...

Oct 2024
||
(0)
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Manager

Product

The quality of Intergy EHR is not great. There is really no integration with Intergy EHR. Greenway...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship, Operations, Value

I would not buy Intergy EHR again. For the way that healthcare is and how healthcare has to be for...

Oct 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

There have been so many changes with Greenway Health's leadership and their client representatives....

Sep 2024
||
(0)
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Manager

Product

Intergy EHR only has some good stuff, but it has a lot of bad stuff. One thing we really need is the...

Sep 2024
||
(0)
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Manager

Culture

I would tell someone looking at Greenway Health to be wary of contracts. They need to know what they...

Sep 2024
||
(0)
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Manager

Loyalty

The vendor doesn’t advertise that they have a user-based model where we can actually own our own...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

Upgrades for Intergy EHR are seamless. Greenway Health works around our schedule, and the upgrades...

Sep 2024
||
(0)
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Manager

Relationship

I typically know what is wrong when I call Greenway Health for help, but I don't have permission to...

Sep 2024
||
(0)
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Manager

Product

One thing that is extremely frustrating is that there are a million workflows in Intergy EHR to get...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

I have been with Greenway Health for so long that I have ways to get to the senior leadership, but...

Sep 2024
||
(0)
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Manager

Product

We have had false promises throughout our entire time with Greenway Health. One of the main problems...

Sep 2024
||
(0)
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Manager

Relationship

I have gotten some responses from Greenway Health. There is a bit of back-and-forth. But if I need...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We don't see Intergy EHR as a long-term solution. With cost control and functionality, it is too...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our team has done a good job of working with what Intergy EHR allows, and we have a process. But...

Aug 2024
||
(0)
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CEO/President

Relationship

The frustrating thing with Greenway Health is that we only get action if we go up the food chain,...

Jul 2024
||
(0)
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CEO/President

Relationship, Product

I would tell someone considering Greenway Health that they will have to keep asking until they get...

Jul 2024
||
(0)
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CEO/President

Product

Our physicians hate using Intergy EHR for documentation, and that is from our physicians who are...

Jul 2024
||
(0)
 Thank you  Helpful

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CEO/President

Culture, Relationship, Operations, Value

I have a love-hate relationship with Greenway Health. I believe in their software and their product....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We looked at other systems, and we saw that we had a pretty darn good EHR. We were able to figure...

Jul 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Intergy EHR is a poor system. There are some basic functionalities that it doesn't really have. Our...

Jul 2024
||
(0)
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Director

Culture, Product, Value

Greenway Health hasn't done a lot of upgrades for the system. They did a big campaign recently where...

Jul 2024
||
(0)
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Director

Loyalty, Relationship, Operations

We are going to switch away from Greenway Health. Our previous product went belly up, so we had to...

Jul 2024
||
(0)
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Manager

Operations

As part of our support contract, we can sign anybody up for classes all the time, and we do that for...

Jul 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Intergy EHR has suffered because Greenway Health’s other solutions are more tied to regulatory...

Jul 2024
||
(0)
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Manager

Value

We have licenses for Intergy EHR, and if we want lab and prescription services, those are a few...

Jul 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Compared to competitors' products and their more seamless documentation, Intergy EHR is quite clicky...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Everybody complains about their software until they talk to somebody else who is using another...

Jul 2024
||
(0)
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Manager

Operations, Product

Intergy EHR is easy to train people on, and I get that quite a bit from nurses and providers. I can...

Jul 2024
||
(0)
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Physician

Operations, Product

It is really easy for us to install upgrades in Intergy EHR. Intergy EHR isn't an easy product to...

Jul 2024
||
(0)
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Physician

Value

We would like to have some add-ons in the system, like a patient portal or a patient communication...

Jul 2024
||
(0)
 Thank you  Helpful

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Physician

Product

Intergy EHR's ability to exchange information with other networks outside of ours is complicated....

Jul 2024
||
(0)
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Physician

Operations

There is no ongoing training for Intergy EHR. We have to access the system through the vendor's...

Jul 2024
||
(0)
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Manager

Product

Greenway Patient Portal is okay, but if it were integrated within Intergy EHR, it would improve. For...

Jun 2024
||
(0)
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Manager

Product, Value

Intergy EHR is a much more effective EHR than Prime Suite.

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Greenway Health’s tier-one support is pretty bad.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Greenway Health has taken a more proactive approach to us. The executives have heard all of our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Greenway Health is doing a product release and has talked about the enhancements they are making....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...

May 2024
||
(0)
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Director

Relationship

With Greenway Health, there is some support that is great. Some of the support people answer us...

May 2024
||
(0)
 Thank you  Helpful

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COO

Culture, Product

Greenway Health told us that we would be able to document things efficiently and quickly for an...

Apr 2024
||
(0)
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COO

Product

In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

I would tell a friend to really do their research prior to the Greenway Health training and to go...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

With Greenway Health, I get charged for everything I do on the system. I get charged for every...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Value

Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We looked at EMRs to replace Intergy EHR recently, but the providers did not vote to change at this...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Greenway Health doesn't charge for everything, but that is because we have a maintenance contract...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Intergy EHR's biggest strength is that it has a solid billing system, and Greenway Health really...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Greenway Health’s lab system needs to be better integrated. The functionality that allows the...

Apr 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

Greenway Health is our biggest vendor overall. Due to the company we are, there are a lot of things...

Apr 2024
||
(0)
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Director

Product

The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Product

We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

I started using Intergy EHR several years ago, and the system was very easy to figure out, but...

Mar 2024
||
(0)
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Director

Product, Value

The process of electronically ordering our labs for the patients via an HL7 interface was done...

Mar 2024
||
(0)
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Director

Culture, Loyalty, Value

If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

I don't think we were very well-informed with the revenue cycle stuff with Greenway Health. We had...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have had issues hiring Greenway Health to do the posting and the transmittals. The people that...

Mar 2024
||
(0)
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 or  to see details.

CEO/President

Loyalty

We are looking at switching completely away from Greenway Health. My recommendation of Greenway...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Providers gripe about everything if we arae looking at Intergy EHR’s ease of use, and Greenway...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Over the past couple of years, the vendor has made some good changes to their leadership. We get...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Regarding functionality, Greenway Health hasn't wowed us. We have been focusing on our internal...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

We get onshore support, and on the ambulatory side, the support team is available mostly on Monday...

Mar 2024
||
(0)
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Director

Relationship

We meet with an account representative frequently, and they are pretty good. Obviously, they are...

Mar 2024
||
(0)
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Director

Product

The biggest thing Greenway Health could do is enhance their product. It is built on a 32-bit...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Greenway Health needs to make the system more user friendly on the clinician side. The workflow for...

Mar 2024
||
(0)
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Director

Product

We have the ability to send out ADT and scheduling messages, but we don't have the ability to send...

Mar 2024
||
(0)
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Director

Relationship

When I first brought up an issue, the vendor couldn't understand why I was asking. Once when I...

Mar 2024
||
(0)
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Director

Product

We don't have the ability to send a completed note inside of an HL7 message. We can send a direct...

Mar 2024
||
(0)
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Manager

Relationship

The ability to communicate with some of our contacts is one of the positive things about Greenway...

Mar 2024
||
(0)
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Manager

Product

I don't feel like all of Greenway Health’s processes are well thought out, and Intergy EHR is not as...

Mar 2024
||
(0)
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Manager

Product

The product's integration or vendor usage is not the best all the time. There is an inability to...

Mar 2024
||
(0)
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Manager

Operations

For the average user, I would rate the ongoing training very low because the average user doesn't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I feel like Greenway Health tries to promote new technology without fixing the things that are not...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Greenway Health has made improvements over the last year. Intergy EHR tool is older, so I know there...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Historically, Greenway Health hasn’t been very good at delivering new technology, but they have made...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

Greenway Health’s customer support seems to have taken a bit of a decline. The vendor has outsourced...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Product

The clinical side of Intergy EHR is very cumbersome, and it isn't very intuitive. On the reporting...

Mar 2024
||
(0)
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Director

Relationship

I have pretty good contacts at Greenway Health who are in positions that can benefit us. We also...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Operations

Generally, our knowledge of the Intergy EHR system exceeds the vendor's training. In our recent...

Mar 2024
||
(0)
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Director

Product

In today's world of software as a service, getting any kind of live data from Intergy EHR is just...

Mar 2024
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

The Greenway Health EHR that we purchased several years ago was excellent at what it did, and now...

Feb 2024
||
(0)
 Thank you  Helpful

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Manager

Value

We have to work through HL7 connections for everything, and we have to pay a project fee for every...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

There is a much higher level of dissatisfaction with the Intergy EHR product than there has been...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Product

The presentation of the screen with Intergy EHR is pretty simple, and getting around and to...

Feb 2024
||
(0)
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Director

Product

In Intergy EHR we can build a template for a provider for scheduling, but if that provider leaves,...

Feb 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

I like Intergy EHR. It is pretty simple to use, but it is kind of complicated if someone is not...

Feb 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

There are a lot of tasks to do. Sometimes the system seems overcomplicated. Maybe there are too many...

Feb 2024
||
(0)
 Thank you  Helpful

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CEO/President

Culture, Loyalty

The reasons we chose Greenway Health were the promises that we were going to be fully integrated and...

Feb 2024
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Value

We have had multiple financial conflicts with Greenway Health. Our medical director wanted to leave...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

One of my complaints about Greenway Health is their MIPS or gap closure. We are being told that we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We may have had a few hiccups in the last few years, but Greenway Health has resolved the issues...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

We get updates, but Intergy EHR is essentially the same product we started using when we first went...

Feb 2024
||
(0)
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CEO/President

Relationship

When we call the phone support team, they never know what the answer to our question is. They have a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

There is no ongoing training. It is up to us to train our people, but we are fine doing it on our own....

Feb 2024
||
(0)
 Thank you  Helpful

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COO

Loyalty

We might consider moving to another vendor's system if that vendor could fully integrate their...

Feb 2024
||
(0)
 Thank you  Helpful

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COO

Relationship

Greenway Health's system is fairly stable, and it works fairly well. We have done some interfaces...

Feb 2024
||
(0)
 Thank you  Helpful

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COO

Relationship

Greenway Health's support is adequate. We are able to submit everything we need to, but we always...

Feb 2024
||
(0)
 Thank you  Helpful

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COO

Loyalty

I question what enhancements we are truly getting and how we are continuing forward. I had to reach...

Feb 2024
||
(0)
 Thank you  Helpful

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COO

Value

We need Greenway Health to ensure the system's uptime and optimization for the money that we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Greenway Health has had a lot of turnover in their executive ranks. We have gone through a lot of...

Feb 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

More timely, effective communication on open cases would solve our communication issue. Executive...

Feb 2024
||
(0)
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Director

Loyalty, Product

The mobile app is available in Intergy EHR but only on iPads. Years ago, Greenway Health was...

Feb 2024
||
(0)
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Manager

Product, Value

On the Intergy EHR side, the functionality is a bit better than on the PM side. Greenway Health...

Feb 2024
||
(0)
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Manager

Product

The billing situation with Greenway Health is terrible, and they definitely need to do some...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is hard to keep an accurate billing situation in Intergy EHR by any means whatsoever. It is hard...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Our most recent account representative from Greenway Health has been really good about reaching out...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations, Product

The vendor rolls out updates more frequently than they used to, and they communicate well about...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

The only area Greenway Health has gotten worse in has been their first level of support. It is rough...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor has done a great job with us in terms of migrations, and migrations are kind of similar...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

I think we have been through the vendor's entire catalog of products at this point. I don't really...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

Intergy EHR served its purpose when the vendor originally acquired it. The system just hasn't...

Jan 2024
||
(0)
 Thank you  Helpful

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COO

Relationship

I have not had a single experience with Greenway Health that has made me feel like we made the right...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

Cost increases for Intergy EHR are pretty substantial.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Intergy EHR integrates well with other software.

Nov 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Greenway Health’s support leaves something to be desired. They outsource all of their support, so...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our biggest concern would be the vendor’s implementation process. Our biggest struggle is that I...

Nov 2023
||
(0)
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