Intergy EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
The chart is laid out well, and the graphics are clear. But the EHR workflows are siloed, and an...
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Culture
Greenway Health doesn’t charge for everything because we negotiated a contract that way.
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Relationship, Product
Intergy EHR’s occupational health portion is nonexistent, so the vendor needs to create a platform...
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Relationship
There isn't really much Greenway Health’s support people can do for us. We always call them, and...
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Relationship
I would like Greenway Health to tell us about any known system issues, especially if there is an...
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Product
Intergy EHR's effectiveness depends on the type of practice using it. The system is great for a...
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Product
With Intergy EHR, I would like a more rapid note-documentation format. I would also like the...
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Loyalty, Product, Value
An EHR has to be user-friendly for a setting like ours. It can't have a lot of clicks. It has to be...
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Loyalty, Relationship, Operations
Greenway Health has an online training library that is great for bringing on new people because we...
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Product
If we just take the documentation side of things in Intergy EHR, we use Greenway Health's encounter...
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Product
Greenway Health needs to make some really big overhaul changes to their appointment scheduling...
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Loyalty, Relationship
A few years ago, I would definitely have said Greenway Health was not communicating well about their...
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Relationship
Like with many other companies, Greenway Health’s support team is offshore, so the support people...
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Product
Like with everybody else, our radiology side of things is not integrated with Intergy EHR, so we can...
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Product
For years, I have been asking Greenway Health for some basic changes that would be extremely...
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Culture, Value
If Greenway Health would stop increasing their prices, I would feel more confident. There is a...
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Relationship, Product
I would advise Greenway Health to focus on the low-hanging fruit. They can make little changes that...
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Loyalty, Value
As soon as we can, we will move to another vendor's system. If it didn't cost so much to switch, we...
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Relationship
Our customer service has been terrible. There have been numerous changes in our account...
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Product
The forms designer is not as customizable as I would like it to be. I have created a couple of cases...
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Product
In terms of workarounds in Intergy EHR, we have to enter lab orders twice, and the care plans and...
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Value
Intergy EHR, for as little as we use it, is extremely expensive, so we just use it very little, and...
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Product
I like how Intergy EHR meets the requirements for UDS and NCQA. Everything is tied in, and it is...
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Operations, Product
I don't know too many EHRs. The only one other than Intergy EHR that I have really seen is Epic's...
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Relationship, Product
Sometimes, there is something that needs to be updated in Intergy EHR, and it won't get released for...
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Product
I don't like Greenway Health's patient portal. It is a little more complicated than it should be. It...
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Product
The only painful things about the system are its vaccinations and immunizations. Those are always...
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Relationship
I feel like things are improving with Greenway Health because whenever we address anything with...
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Product
Intergy EHR is flexible enough that we have modified everything we do into it. We have built...
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Loyalty
Things are going fine with Greenway Health. If we were in the market for a new EHR, we would...
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Product
Greenway Health's portal is not very robust. I don't really care for their portal. Personally, I...
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Loyalty
We are transitioning away from Greenway Health in the future because we were acquired.
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Relationship
Greenway Health's executive involvement is nonexistent right now. There is no communication with any...
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Relationship, Product
Imagine a body. The core is fine. But the head, hands, and feet are all connected to the central...
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Loyalty
Ultimately, I would say buyer beware, especially since I think that Greenway Health is not going to...
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Product
Honestly, the base of Intergy EHR is great and works well. Keeping the system up, accessing the...
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Loyalty, Product
There is no innovation, and the system has been going down frequently. Greenway Health is changing...
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Loyalty, Relationship
I truly think the vendor wants to be innovative and nimble, and they are working with us to try to...
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Loyalty
Greenway Health decided to partner with a vendor called Nabla, and I have been pretty pleased with...
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Relationship
The vendor doesn't keep all their promises, but most of the time, that is understandable. For a lot...
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Relationship
What was bad about Greenway Health's system was that we had some problems with uptime for a bit....
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Loyalty
We have been partnering with Greenway Health for many years, and we have grown together. Just like...
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Loyalty, Relationship
I hope my overall satisfaction with Greenway Health will be better in 12 months. For that to happen,...
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Relationship
I would like Greenway Health to bring their support back stateside. A very frustrating part is they...
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Loyalty, Operations
We don't have any issues with the Intergy EHR software itself. The day-to-day functions like...
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Culture, Value
We are having some problems with Greenway Health of late that we didn't use to experience. The issue...
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Loyalty
We are looking at making a change away from Greenway Health, but staying with Greenway Health is...
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Relationship
Greenway Health’s support does pretty well for us. I don't know whether they do well for everyone....
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Product
Intergy EHR does our billing well. We can customize the system and make it work for us while we have...
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Product
The big items for us where Intergy EHR is missing functionality are denial management on the billing...
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Loyalty, Value
Intergy EHR does what we need it to do. The price point is good. We understand the product very...
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Culture, Value
Provider licensing is one area where Greenway Health doesn’t avoid charging, and another is on the...
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Relationship, Product
Greenway Health has missed several timelines and requests from us to make some things happen. I...
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Operations
Greenway Health did not go in depth at all with the training, and they don't really help us with our...
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Operations
Greenway Health could do a better job of outlining the scope of a project and being more up front...
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Product
We are familiar with Intergy EHR. There are certain features inside the chart that are nice,...
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Product, Value
Intergy EHR is very click heavy. We would like Greenway Health to find ways to reduce clicks and...
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Product
I would like to see Greenway Health support the integration efforts for Intergy EHR more robustly so...
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Relationship, Product
Greenway Health’s website is kind of a mess. There are different portal logins for different...
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Product
I like the structured data in Intergy EHR as it can manipulate forms and has the ability to derive...
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Relationship, Product
Greenway Health has not kept promises on releases and functionality in saying Intergy EHR can do X,...
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Product
Greenway Health could improve the accuracy of some of the information in the chart. Intergy EHR will...
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Product
The screens could be bigger. That is something we have wanted for years since we started with the...
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Value
Greenway Health is a vendor who nickel-and-dimes us, unfortunately. If we want to do an API...
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Loyalty, Product
With certain facility systems, we should be able to get back any operative reports and pathology or...
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Operations
There is no ongoing training. The training is all through the vendor’s website. What the vendor...
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Loyalty
I predict my overall satisfaction a year from now to be pretty stagnant because of the way that...
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Operations, Product
A positive that stands out is the ease of use. Intergy EHR is intuitive, so whenever we onboard and...
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Culture, Operations
Greenway Health provides great hands-on training for front-end users. The capabilities of the system...
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Value
The amount that Greenway Health charges is too high because each time we need something, it is a...
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Product
There have really not been that many changes that we have seen so far in the last few years. We...
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Relationship
The support from Greenway Health is not that helpful. For something to be an urgent case, they have...
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Relationship
Greenway Health is not up to speed right now with some things. They are always a little behind when...
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Relationship, Product
Greenway Health has not kept all of their promises or lived up to our expectations on the reporting...
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Loyalty, Product
I have a deeper knowledge of Intergy EHR than most, and I realize there are challenges with every...
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Culture, Value
Greenway Health made promises about the product years ago, and what they promised still isn’t in the...
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Product
When Greenway Health rolls upgrades out, they are marginal at best. I don't feel like major updates...
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Product
We would like to see customization of patient workflow so that when patients are checking in and...
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Relationship, Operations
We haven't participated in any ongoing training because it costs extra. When we call Greenway...
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Product
The quality of Intergy EHR is not great. There is really no integration with Intergy EHR. Greenway...
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Culture, Relationship, Operations, Value
I would not buy Intergy EHR again. For the way that healthcare is and how healthcare has to be for...
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Culture, Value
There have been so many changes with Greenway Health's leadership and their client representatives....
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Product
Intergy EHR only has some good stuff, but it has a lot of bad stuff. One thing we really need is the...
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Culture
I would tell someone looking at Greenway Health to be wary of contracts. They need to know what they...
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Loyalty
The vendor doesn’t advertise that they have a user-based model where we can actually own our own...
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Operations, Product
Upgrades for Intergy EHR are seamless. Greenway Health works around our schedule, and the upgrades...
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Relationship
I typically know what is wrong when I call Greenway Health for help, but I don't have permission to...
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Product
One thing that is extremely frustrating is that there are a million workflows in Intergy EHR to get...
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Relationship
I have been with Greenway Health for so long that I have ways to get to the senior leadership, but...
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Product
We have had false promises throughout our entire time with Greenway Health. One of the main problems...
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Relationship
I have gotten some responses from Greenway Health. There is a bit of back-and-forth. But if I need...
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Loyalty, Value
We don't see Intergy EHR as a long-term solution. With cost control and functionality, it is too...
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Product
Our team has done a good job of working with what Intergy EHR allows, and we have a process. But...
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Relationship
The frustrating thing with Greenway Health is that we only get action if we go up the food chain,...
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Relationship, Product
I would tell someone considering Greenway Health that they will have to keep asking until they get...
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Product
Our physicians hate using Intergy EHR for documentation, and that is from our physicians who are...
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Culture, Relationship, Operations, Value
I have a love-hate relationship with Greenway Health. I believe in their software and their product....
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Loyalty
We looked at other systems, and we saw that we had a pretty darn good EHR. We were able to figure...
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Relationship, Product
Intergy EHR is a poor system. There are some basic functionalities that it doesn't really have. Our...
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Culture, Product, Value
Greenway Health hasn't done a lot of upgrades for the system. They did a big campaign recently where...
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Loyalty, Relationship, Operations
We are going to switch away from Greenway Health. Our previous product went belly up, so we had to...
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Operations
As part of our support contract, we can sign anybody up for classes all the time, and we do that for...
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Loyalty, Relationship, Product
Intergy EHR has suffered because Greenway Health’s other solutions are more tied to regulatory...
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Value
We have licenses for Intergy EHR, and if we want lab and prescription services, those are a few...
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Product
Compared to competitors' products and their more seamless documentation, Intergy EHR is quite clicky...
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Loyalty, Product
Everybody complains about their software until they talk to somebody else who is using another...
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Operations, Product
Intergy EHR is easy to train people on, and I get that quite a bit from nurses and providers. I can...
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Operations, Product
It is really easy for us to install upgrades in Intergy EHR. Intergy EHR isn't an easy product to...
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Value
We would like to have some add-ons in the system, like a patient portal or a patient communication...
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Product
Intergy EHR's ability to exchange information with other networks outside of ours is complicated....
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Operations
There is no ongoing training for Intergy EHR. We have to access the system through the vendor's...
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Product
Greenway Patient Portal is okay, but if it were integrated within Intergy EHR, it would improve. For...
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Product, Value
Intergy EHR is a much more effective EHR than Prime Suite.
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Relationship
Greenway Health’s tier-one support is pretty bad.
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Relationship
Greenway Health has taken a more proactive approach to us. The executives have heard all of our...
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Loyalty, Relationship, Product
Greenway Health is doing a product release and has talked about the enhancements they are making....
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Value
Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...
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Operations
Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...
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Product
When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...
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Relationship
With Greenway Health, there is some support that is great. Some of the support people answer us...
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Culture, Product
Greenway Health told us that we would be able to document things efficiently and quickly for an...
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Product
In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...
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Relationship
Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...
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Product
Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...
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Operations
I would tell a friend to really do their research prior to the Greenway Health training and to go...
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Value
With Greenway Health, I get charged for everything I do on the system. I get charged for every...
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Operations, Value
Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...
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Product
As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...
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Loyalty
We looked at EMRs to replace Intergy EHR recently, but the providers did not vote to change at this...
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Culture, Value
Greenway Health doesn't charge for everything, but that is because we have a maintenance contract...
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Product
Intergy EHR's biggest strength is that it has a solid billing system, and Greenway Health really...
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Loyalty, Product
Greenway Health’s lab system needs to be better integrated. The functionality that allows the...
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Loyalty
Greenway Health is our biggest vendor overall. Due to the company we are, there are a lot of things...
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Product
The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...
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Product
The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...
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Product
We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...
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Relationship
I started using Intergy EHR several years ago, and the system was very easy to figure out, but...
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Product, Value
The process of electronically ordering our labs for the patients via an HL7 interface was done...
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Culture, Loyalty, Value
If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...
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Relationship, Product, Value
I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....
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Relationship
The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...
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Relationship
Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...
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Culture, Value
The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...
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