Guidehouse Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
Guidehouse pretty much does what we tell them. If we provide policies and procedures, they come back...
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Relationship
Communication is fantastic with Guidehouse. Anytime we have issues or something comes up that needs...
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Relationship, Operations
Guidehouse has been performing several functions throughout the years, but their work on benefit...
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Relationship, Services
The resource Guidehouse gave us was wonderful. I have always had a good relationship with our...
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Relationship
Guidehouse has been a good partner to work with. This is our first experience offshoring, and it has...
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Relationship
The executive involvement from Guidehouse has greatly improved. Previously, we did not have an...
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Loyalty, Relationship, Services, Value
Guidehouse exceeds our expectations in that they have very good customer relations, they have great...
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Loyalty
We are going to be shifting some work from Guidehouse to another company.
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Relationship, Services
Guidehouse is performing very well, and they are incredibly timely. The volume of late or missed...
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Relationship
Guidehouse has great people, but the turnover in executive leadership has not been easy. I don't...
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Loyalty, Relationship
Guidehouse transitioned me to a new account manager, and I called the person over and over, but it...
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Loyalty, Relationship
Guidehouse’s services started going downhill a few years ago. Guidehouse had done a good job, and...
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Loyalty, Value
Some parts of our organization started using another firm, and they started to find money that...
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Relationship, Operations
The resource we used from Guidehouse was a very valuable member of our team who brought their...
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Operations
Guidehouse was extremely reliable and dependable. They brought resources to the table who had a good...
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Relationship, Operations
Guidehouse overall does a good job. We have the challenges we are dealing with right now, but they...
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Services
There are things that Guidehouse does really well, and there are things that they don't do well, but...
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Relationship, Value
Some of the changes in the dynamics of our relationship with Guidehouse have to do with invoicing....
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Operations, Services
We have had a lot of conversations with Guidehouse, and they told us they would come in and do some...
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Operations
We have a new Guidehouse consultant who is good, and they acknowledged our problems. I couldn't get...
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Relationship
We have had issues with the person who Guidehouse assigned to our account, and we basically had to...
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Relationship
With Guidehouse, while we dictate what work the firm does, we have had conversations in the past...
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Relationship
Something that I really like about Guidehouse is they are not afraid to ask questions. They don't...
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Relationship
We have several folks who have been with us since the inception of our relationship with Guidehouse,...
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Operations
The biggest thing with Guidehouse, specific to this sector, is that they don't do transactional...
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Relationship, Services
Overall, Guidehouse does a good job, but they could be better. Our satisfaction with their impact on...
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Relationship
Guidehouse does better than our other outsourcing firms, but things could be better. They had a...
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Relationship, Services
We meet with Guidehouse regularly, and they are very responsive to any inquiries in between those...
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