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Guidehouse Ambulatory RCM Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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VP/Other Executive

Relationship

Guidehouse has been a good partner to work with. This is our first experience offshoring, and it has...

Jan 2025
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VP/Other Executive

Relationship

The executive involvement from Guidehouse has greatly improved. Previously, we did not have an...

Jan 2025
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VP/Other Executive

Loyalty, Relationship, Services, Value

Guidehouse exceeds our expectations in that they have very good customer relations, they have great...

Jan 2025
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Manager

Loyalty

We are going to be shifting some work from Guidehouse to another company.

Dec 2024
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Manager

Relationship, Services

Guidehouse is performing very well, and they are incredibly timely. The volume of late or missed...

Dec 2024
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VP/Other Executive

Relationship

Guidehouse has great people, but the turnover in executive leadership has not been easy. I don't...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

Guidehouse transitioned me to a new account manager, and I called the person over and over, but it...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

Guidehouse’s services started going downhill a few years ago. Guidehouse had done a good job, and...

Dec 2024
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VP/Other Executive

Loyalty, Value

Some parts of our organization started using another firm, and they started to find money that...

Dec 2024
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Director

Relationship, Operations

The resource we used from Guidehouse was a very valuable member of our team who brought their...

Nov 2024
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Director

Operations

Guidehouse was extremely reliable and dependable. They brought resources to the table who had a good...

Nov 2024
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Director

Relationship, Operations

Guidehouse overall does a good job. We have the challenges we are dealing with right now, but they...

Oct 2024
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Director

Services

There are things that Guidehouse does really well, and there are things that they don't do well, but...

Oct 2024
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Director

Relationship, Value

Some of the changes in the dynamics of our relationship with Guidehouse have to do with invoicing....

Oct 2024
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Director

Operations, Services

We have had a lot of conversations with Guidehouse, and they told us they would come in and do some...

Oct 2024
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Director

Operations

We have a new Guidehouse consultant who is good, and they acknowledged our problems. I couldn't get...

Oct 2024
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Director

Relationship

We have had issues with the person who Guidehouse assigned to our account, and we basically had to...

Oct 2024
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Manager

Relationship

With Guidehouse, while we dictate what work the firm does, we have had conversations in the past...

Sep 2024
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Manager

Relationship

Something that I really like about Guidehouse is they are not afraid to ask questions. They don't...

Sep 2024
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Manager

Relationship

We have several folks who have been with us since the inception of our relationship with Guidehouse,...

Sep 2024
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Manager

Operations

The biggest thing with Guidehouse, specific to this sector, is that they don't do transactional...

Sep 2024
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VP/Other Executive

Relationship, Services

Overall, Guidehouse does a good job, but they could be better. Our satisfaction with their impact on...

Sep 2024
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VP/Other Executive

Relationship

Guidehouse does better than our other outsourcing firms, but things could be better. They had a...

Sep 2024
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VP/Other Executive

Relationship, Services

We meet with Guidehouse regularly, and they are very responsive to any inquiries in between those...

Sep 2024
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Director

Relationship, Value

Guidehouse is a great business partner, and it is pretty easy for them to pick up anything that we...

Feb 2024
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Director

Relationship, Value

There have been a couple of times when we have asked Guidehouse whether they had knowledge or a...

Feb 2024
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