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Guidehouse Ambulatory RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The ambulatory side is very new for us. We're still feeling it out. I think it's going well. The...
If people are looking for a revenue cycle partner that's really going to be a true partner and not...
Guidehouse has the bench strength for things when they come up. The firm always acknowledges and...
In terms of Guidehouse retaining qualified talent, the attrition tends to be very high. I would...
Guidehouse scores pretty well, but they don't really step up. We have talked to Guidehouse about AI...
I view offshoring our extended business office services as a highly positive thing because...
Guidehouse could improve their account management by becoming a little more flexible and having...
Guidehouse is a true partner. They are very engaging and solution driven. We are completely...
Guidehouse is really engaged. We have a true collaboration and partnership. Guidehouse is not just...
Things with Guidehouse have been very positive this year and the last few years. The firm is very...
We have direct access to the individual from Guidehouse who oversees the program. We are extremely...
All in all, Guidehouse has done a very good job. Sometimes there are some timeliness issues with...
There have been some glitches with Guidehouse. The firm has been very responsive when we have had...
Our organization was not looking for anyone to take over our revenue cycle. Guidehouse was initially...
Guidehouse provides behind-the-scenes leadership support at no additional cost. While we pay a...
Commentary Summary
Comment Type Breakout