Guidehouse Ambulatory RCM Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Guidehouse has great people, but the turnover in executive leadership has not been easy. I don't...
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Loyalty, Relationship
Guidehouse transitioned me to a new account manager, and I called the person over and over, but it...
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Loyalty, Relationship
Guidehouse’s services started going downhill a few years ago. Guidehouse had done a good job, and...
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Loyalty, Value
Some parts of our organization started using another firm, and they started to find money that...
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Relationship, Operations
The resource we used from Guidehouse was a very valuable member of our team who brought their...
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Operations
Guidehouse was extremely reliable and dependable. They brought resources to the table who had a good...
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Relationship, Operations
Guidehouse overall does a good job. We have the challenges we are dealing with right now, but they...
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Services
There are things that Guidehouse does really well, and there are things that they don't do well, but...
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Relationship, Value
Some of the changes in the dynamics of our relationship with Guidehouse have to do with invoicing....
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Operations, Services
We have had a lot of conversations with Guidehouse, and they told us they would come in and do some...
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Operations
We have a new Guidehouse consultant who is good, and they acknowledged our problems. I couldn't get...
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Relationship
We have had issues with the person who Guidehouse assigned to our account, and we basically had to...
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Relationship
With Guidehouse, while we dictate what work the firm does, we have had conversations in the past...
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Relationship
Something that I really like about Guidehouse is they are not afraid to ask questions. They don't...
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Relationship
We have several folks who have been with us since the inception of our relationship with Guidehouse,...
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Operations
The biggest thing with Guidehouse, specific to this sector, is that they don't do transactional...
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Relationship, Services
Overall, Guidehouse does a good job, but they could be better. Our satisfaction with their impact on...
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Relationship
Guidehouse does better than our other outsourcing firms, but things could be better. They had a...
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Relationship, Services
We meet with Guidehouse regularly, and they are very responsive to any inquiries in between those...
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Relationship, Value
Guidehouse is a great business partner, and it is pretty easy for them to pick up anything that we...
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Relationship, Value
There have been a couple of times when we have asked Guidehouse whether they had knowledge or a...
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Relationship, Operations
In terms of the firm's ability to retain qualified talent, we have come a long way. We had some...
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Relationship
In terms of the firm's flexibility, there are areas where the firm is really great. We can change...
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Relationship
When we give the firm a piece of work, they are very flexible and willing to figure out how to make...
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Relationship
For the most part, we have had a really strong staff in terms of our offshore consultants. There...
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Relationship
I feel like everyone on the team at Guidehouse is very invested in the overall success of the...
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Relationship
Because Guidehouse has government contracts and is very involved with some other businesses, things...
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Relationship
We meet with Guidehouse consistently to go over high-level information and review different areas,...
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Relationship, Services, Value
Guidehouse has identified areas we could improve on, and they have suggested ways to improve our...
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Services
We get quality reports from Guidehouse, but we also audit what they provide so that we can make sure...
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