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Navigant Healthcare Management Consulting Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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CEO/President

There is definitely some upselling, but that is the case with most consulting firms. We have come to...

Jan 2021
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CEO/President

Guidehouse had done a lot of work in other areas and came highly recommended. As we interviewed...

Jan 2021
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CEO/President

The team we are using from Guidehouse has real, in-the-trenches experience in the areas where we...

Jan 2021
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CEO/President

We found Guidehouse to be very helpful in the cost-of-care area. They are moving toward more...

Jan 2021
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VP/Other Executive

Guidehouse did a good job of getting to know us as a client. They had a lot of knowledge and did a...

Jan 2021
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CEO/President

Guidehouse avoids charging; that has been my experience with them. The consultants were expensive,...

Dec 2020
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CEO/President

The lead person was present at every meeting and was integral to the entire process. We had a...

Dec 2020
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CEO/President

At the very beginning, I had an idea of how I was going to proceed. But the person from Guidehouse...

Dec 2020
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CEO/President

There were a handful of other organizations that we looked at and considered. All the firms had...

Dec 2020
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CEO/President

Historically, the meetings would be in person, but when COVID-19 hit, we had to go virtual for a...

Dec 2020
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CEO/President

Guidehouse actually exceeded our expectations. They were very instrumental in the process. We ended...

Dec 2020
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CEO/President

The vendor has helped us reduce our expenses, and they have improved our revenue cycle through their...

Dec 2020
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CEO/President

I would tell others that I highly recommend the vendor, but I would also tell others to push the...

Dec 2020
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CEO/President

The vendor is up to date and aware of what is happening on a nationwide scale but not a local scale....

Dec 2020
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CEO/President

We have been very pleased with the vendor, and they have served us well. The first year of our...

Dec 2020
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VP/Other Executive

I haven't seen Guidehouse charge for every little thing. They have been very flexible and have...

Nov 2020
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VP/Other Executive

Guidehouse does exceed our expectations. They have some amazing technicians and are doing incredible...

Nov 2020
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VP/Other Executive

The strength of partnership varies by senior project leader. For the most part, we have been very...

Nov 2020
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VP/Other Executive

Guidehouse has significantly driven tangible outcomes for us. Coming from the area that I came from,...

Nov 2020
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VP/Other Executive

There are a couple of things that Guidehouse could do to improve their support teams. There were...

Nov 2020
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VP/Other Executive

Guidehouse has been very thoughtful and has done a great job. They have really tried to pick...

Nov 2020
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VP/Other Executive

Guidehouse has been masterful at keeping an incredibly complex project going. They have been able to...

Nov 2020
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VP/Other Executive

We are still waiting for the final deliverable, but there has been a massive number of deliverables....

Nov 2020
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VP/Other Executive

There have been some draft recommendations that have gone to local leadership and been vetted...

Nov 2020
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VP/Other Executive

Guidehouse isn't directly involved in helping the front line solve COVID-19. We have asked them to...

Nov 2020
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CMO

Two benefits we have achieved are probably improved quality and provider engagement. It is hard to...

Nov 2020
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CMO

If I were at the point where I needed value-based care consulting again, I would buy services from...

Nov 2020
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CMO

There may be some differences in the organization in terms of overall satisfaction. Some individuals...

Nov 2020
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VP/Other Executive

The Guidehouse people’s skills and abilities are top notch. When challenges arise, they seek to...

Nov 2020
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VP/Other Executive

Guidehouse did a deep analysis into value-based care. They showed us the trends and initiatives that...

Nov 2020
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VP/Other Executive

We were looking for Guidehouse to help us understand how unique the contracting market was and...

Nov 2020
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VP/Other Executive

The Guidehouse team has been great about letting us come back and ask a few questions about the...

Nov 2020
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VP/Other Executive

We had only one piece of information from Guidehouse that we had to dig into further. They were able...

Nov 2020
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VP/Other Executive

Guidehouse really understood that they weren't just there to rubber-stamp what we were doing. They...

Nov 2020
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VP/Other Executive

We have used Guidehouse for many projects and currently are extremely happy with their ability to...

Nov 2020
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VP/Other Executive

We brought Guidehouse in for an overall assessment so that we could gain insights about the latest...

Nov 2020
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VP/Other Executive

Everything is on track with our Guidehouse engagement. The project is performing well, and the...

Nov 2020
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VP/Other Executive

Guidehouse has helped us with our risk-adjustment program. We are hoping for significant...

Nov 2020
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VP/Other Executive

We had no interruptions during COVID-19. The project was seamless. Guidehouse's staff members have...

Nov 2020
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VP/Other Executive

Guidehouse has avoided nickel-and-diming us. We got a package, and Guidehouse gives us a little...

Nov 2020
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VP/Other Executive

Guidehouse could improve how they share information across their different silos. I have a...

Nov 2020
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CMO

If I had a complaint, it would be that it was a challenge for the vendor to get us to the frontline....

Nov 2020
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CMO

We were clear with our Guidehouse agreement. The expectations were successfully met. Our workstreams...

Nov 2020
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CMO

Guidehouse gave me the way to go, but they didn’t get me to as granular of a level as I wanted to...

Nov 2020
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CMO

Guidehouse came on board with several workstreams for us, and they wrapped things up quite...

Nov 2020
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CMO

Everything Guidehouse did was favorable. They were very helpful in helping us restructure our...

Nov 2020
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CMO

Guidehouse had a soup-to-nuts program for us, and a lot of their help was around the merger piece....

Nov 2020
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CMO

We are now a smarter, better health system than we were when we started working with Guidehouse. We...

Nov 2020
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CMO

Guidehouse needs more understanding of vertical alignment. What takes place at the frontlines needs...

Nov 2020
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CMO

The vendor’s work aligned well with our goals as a health system and the way in which we are...

Nov 2020
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CFO

Navigant's advice, data, and product are always very relevant, creative, and positive. The vendor...

Oct 2020
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CFO

Navigant has demonstrated their capabilities more clearly and impressively than other vendors. For...

Oct 2020
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CFO

There is a mix of talent from junior to senior consultants, and eventually, all of us would like to...

Oct 2020
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CEO/President

We wanted to be more efficient, reduce the length of stay, and improve our billing process. We had...

Sep 2020
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CEO/President

I looked at other vendors, but I chose Navigant. I had worked with some of their key people in the...

Sep 2020
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CEO/President

When we wrapped up the project, we had exceeded all of the goals we had set. From a financial...

Sep 2020
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CEO/President

The vendor’s design work has been exceptional. The things that the vendor has helped us structurally...

Sep 2020
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CEO/President

The vendor avoids charging for every little thing. If we need to figure something out, we just call...

Sep 2020
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CEO/President

I would absolutely buy the vendor’s services again. We just keep going back to the vendor. I don’t...

Sep 2020
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CEO/President

The vendor’s executives are highly involved. I get texts at least every other week from the...

Sep 2020
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CEO/President

The vendor provides a great value, and I don’t know a lot of other firms that stack up when it comes...

Sep 2020
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CEO/President

If I were to give the vendor advice, it would be to never lose sight of the importance of the...

Sep 2020
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Manager

There was one senior-level individual who came to meetings but who never really added much. We paid...

Aug 2020
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Manager

The head person of our engagement was awesome. The contact was the knowledgeable one and the one who...

Aug 2020
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Manager

Navigant gave good recommendations, some of which we already knew of. It is hard sometimes to take...

Aug 2020
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CFO

The vendor does a good job. We would not be as far along without them. I think Navigant would...

Jun 2020
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CFO

I was very adamant at the beginning; we set up some guardrails. I told Navigant I did not want to be...

Jun 2020
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CFO

I am very blunt and open with Navigant. They could identify barriers more quickly. They have a lot...

Jun 2020
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CFO

We have turned over several leaders. There were times I felt the engagement could have gone better,...

Jun 2020
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CFO

We were very clear that we did not want Navigant to come in if we would have to call them back in to...

Jun 2020
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CFO

The PMO is just such a terrific thing to leave behind. We will talk about Navigant for years to come...

Jun 2020
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CFO

I give Navigant a really hard time about their average hourly rate. They could have used some...

Jun 2020
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CFO

The vendor’s strategy was really wrapped up in one person. That person is phenomenal and was a...

Jun 2020
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CFO

We didn’t ask the vendor for support during the COVID-19 crisis. I have found no helpful consultants...

Jun 2020
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CFO

Navigant could improve their self-awareness of who is a good fit and who is not a good fit in an...

Jun 2020
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CEO/President

The Navigant engagement was incredibly successful. We achieved the cost savings that we were looking...

Jun 2020
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CEO/President

Navigant delivered what they said they were going to deliver, but a challenge is to not fall back...

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CEO/President

Navigant’s resources are taskmasters. They keep us very focused. With some other consulting firms,...

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CEO/President

Most of the schedule delays were caused by us because of something we were working on internally. I...

Jun 2020
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CEO/President

Navigant met our expectations. They said that they could get X amount out, and they got X amount...

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CNO

A recommendation that I would give to Navigant’s CEO is that the vendor should put their people on a...

Jun 2020
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CNO

I asked the vendor to create an annual summary for us, and they did that. It was really well done;...

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CNO

We had a project management group that we met with frequently. The group consisted of a few people...

Jun 2020
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CNO

Navigant helped us with more than just our financials. They focused on performance, safety quality,...

Jun 2020
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CNO

Navigant was a true partner. They were collaborative both on-site and remotely. Nothing that they...

Jun 2020
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CNO

The vendor avoided charging us for every little thing, and they exceeded our expectations. We met...

Jun 2020
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CNO

A few of the vendor’s people didn’t have the right expertise, and we replaced those people. Overall,...

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CNO

The execution of things could have been improved. There were times when the vendor wanted to move...

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CFO

We had the understanding that we had some significant issues that we needed to address and actually...

Jun 2020
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CFO

Some of Navigant’s resources were really good, but some were kind of weak. Navigant had the standard...

Jun 2020
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VP/Other Executive

Navigant has had a few webinars during this COVID-19 crisis, but they aren’t offering the same scale...

Apr 2020
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VP/Other Executive

Navigant is doing an excellent job of meeting our needs. We were happy enough to use them on other...

Apr 2020
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VP/Other Executive

We work with lots of consultants, and I would say that my experience with Navigant has been pretty...

Apr 2020
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VP/Other Executive

I have been very pleased. I have asked Navigant to do things that have not explicitly been within...

Apr 2020
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