Affinity Decision Support Comments

 
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Director

Service and Support

The vendor has sent out emails talking about different analyses throughout the global pandemic. We...

Jul 2020
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Director

Functionality and Upgrades

The vendor can improve by making the whole process easier. They can ditch Crystal Report Writer and...

Jul 2020
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Director

Functionality and Upgrades

The solution was ahead of its time back in the ’80s or ’90s. I started working with it in the...

Jul 2020
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Analyst/Coordinator

Relationship

Some people see the way the vendor's company has been passed through different owners and call that...

May 2020
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Analyst/Coordinator

Service and Support

What is important to me is that even though this COVID-19 insanity is going on, the vendor is rock...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We have gone through a few upgrades, and I would score Harris Healthcare highly for those upgrades....

May 2020
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Analyst/Coordinator

Relationship

Harris Healthcare is very engaged with their users. They are doing a great job. I am very much a...

May 2020
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Analyst/Coordinator

Future Outlook

The biggest benefit of the system is getting to know the people at Harris Healthcare and talking...

May 2020
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Director

Other Observations & Comments

Harris Healthcare claims that once they purchase something, they don’t sell it off. They buy; they...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging us for every little thing. They do try to charge for additional...

Apr 2020
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Director

Implementation and Training

We struggled with some things in terms of training. I brought on a new employee, and I said I wanted...

Apr 2020
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Director

Implementation and Training

Once people are established end users, the product is fine. But because of the lack of training...

Apr 2020
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Director

Functionality and Upgrades

The vendor has a product that overlays the data, and there could be some better integration there....

Apr 2020
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Director

Interfacing and Integration

Being able to integrate other data into the system would be nice. We had another product that had a...

Apr 2020
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Director

Service and Support

We loved the vendor’s old support team, but when the vendor changed hands, they lost a lot of their...

Apr 2020
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Director

Service and Support

I don’t love the vendor’s process for tracking tickets. I got an update on a ticket the other day,...

Apr 2020
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Director

Relationship

The vendor has started monthly calls where they walk through their road map and get feedback from...

Apr 2020
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Director

Other Observations & Comments

There was a lot of executive turnover at the beginning of the transition. We were a little scared...

Apr 2020
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Director

Functionality and Upgrades

For the most part, the tool is good. There is a lot of user flexibility in terms of adding fields...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

As far as development goes, the vendor has fallen. We have had some really bad patches with the...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor sent an email saying that they could support us through the pandemic, but I don't know...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We really only use the system for cost accounting. We don't use the reporting much. I don't...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

The transition to Harris Healthcare has been pretty smooth, but the vendor hasn't made too many...

Apr 2020
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Analyst/Coordinator

Relationship

Harris Healthcare's updates are pretty smooth. The vendor is very forthcoming. Harris Healthcare...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

One group or person typically dictates how we do things in the system. There are tables we can load...

Apr 2020
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Analyst/Coordinator

Relationship

I love the product, and I know it has some limitations. There have been some challenges over the...

Apr 2020
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Analyst/Coordinator

Relationship

Harris Healthcare was honest when they came out and said that their original intent was to maintain...

Apr 2020
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Analyst/Coordinator

Service and Support

So far, the vendor keeps their promises, but we haven’t been with Harris Healthcare long. As far as...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has been great with their patches. There have been one or two little hiccups with the...

Apr 2020
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Analyst/Coordinator

Implementation and Training

The vendor doesn't have a good library of online self-help, and I think that is something that is...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Affinity Decision Support gives the users the ability to set up their own user-defined fields and...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

This product probably has a one-year learning curve. The system is complex. The vendor has improved...

Apr 2020
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Analyst/Coordinator

Service and Support

I would ding the vendor a bit for ongoing support. They have moved to a client portal, and they want...

Apr 2020
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Analyst/Coordinator

Sales and Contracting

The product affects our major decisions. The output that it produces is used for purchasing...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I hope my satisfaction improves in a year. The vendor is coming up with some new things, so I am...

Apr 2020
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CIO

Other Observations & Comments

Affinity Decision Support has changed ownership several times in the past 10 years. We have had to...

Nov 2019
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CIO

Service and Support

We have struggled to get our team to use Affinity Decision Support correctly. The product is...

Nov 2019
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Manager

Future Outlook

We had hoped that the vendor would do a lot of things for us, but we haven't seen the developments...

Nov 2019
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Manager

Functionality and Upgrades

We will likely transition to another vendor because Harris Healthcare hasn't progressed. We are...

Nov 2019
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Manager

Relationship

Harris Healthcare isn't part of our long-term plans. The vendor doesn't keep their promises.

Nov 2019
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Manager

ROI / Cost (care and feeding)

Harris Healthcare has been pretty good about not nickel-and-diming us.

Nov 2019
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Manager

Functionality and Upgrades

The product functions as the vendor said it would, so the functionality isn't bad. We are able to...

Nov 2019
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Manager

Implementation and Training

Harris Healthcare doesn't really provide any training, but they do send out a newsletter.

Nov 2019
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Manager

Technology

Harris Healthcare isn't delivering much new technology. It has been a while since they have released...

Nov 2019
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Director

Future Outlook

The vendor is in catch-up mode pertaining to a number of features for cost accounting and decision...

Nov 2019
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Director

Functionality and Upgrades

When the next version gets rolled out, there are supposed to be upgrades for the analytics product....

Nov 2019
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Director

Implementation and Training

The vendor is back on track with their monthly webinars pertaining to training, what is coming on...

Nov 2019
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Director

Relationship

From an IT standpoint, I have always had very good relations with not only our client executive but...

Nov 2019
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Director

Future Outlook

Over the last five or six years, the system has had three or four owners. And now it seems to have...

Nov 2019
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Director

Future Outlook

Harris Healthcare has work to do, and I think they know that. They are trying to get back up on a...

Nov 2019
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Director

Relationship

We have worked with our current representative for several years, and that person is always willing...

Oct 2019
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Director

Functionality and Upgrades

Users have to learn the software, of course, but once they know the software, Affinity Decision...

Oct 2019
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Director

Other Observations & Comments

There are some features that we would like to add to Affinity Decision Support. We would like...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Harris Healthcare very much avoids nickel-and-diming. That is one thing that is really nice about them....

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The system has been pretty similar over the last several years. Harris Healthcare did one overhaul...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The product is probably the best tool for data mining, pulling data, and writing queries.

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We use many different types of software systems in our department, but we use Affinity Decision...

Oct 2019
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Analyst/Coordinator

Service and Support

I have a hard time keeping up with the name changes that the vendor has gone through, but with the...

Oct 2019
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Director

Relationship

There have been a lot of ownership changes associated with Affinity Decision Support in recent...

Oct 2019
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Director

Functionality and Upgrades

Affinity Decision Support is probably a little more advanced than we require at this point. We are...

Oct 2019
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Analyst/Coordinator

Relationship

We have not had any problems with all of the acquisitions. The acquisitions have pretty much gone...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

There are not any gaps in the functionality of the product. The product is very customizable.

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The only real downside of the functionality is the deal loader. There are plans to upgrade that...

Oct 2019
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Manager

Relationship

Things with Harris Healthcare are going well. The transition went very smoothly. We have had no real...

Oct 2019
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Manager

Relationship

Harris Healthcare talks a good bit about trying to move away from allocated costs and move to actual...

Oct 2019
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Manager

Service and Support

Since the company became Harris Healthcare, there have been quite a few changes. The biggest...

Oct 2019
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Manager

Service and Support

One good thing is that I can finally tell that the vendor is trying to work on the product. When the...

Oct 2019
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Manager

Future Outlook

Harris Healthcare has recently worked with us on some configurations and has tried to help us there....

Oct 2019
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Manager

Functionality and Upgrades

From my point of view, Harris Healthcare definitely needs to take over and be responsible for all of...

Oct 2019
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Manager

Functionality and Upgrades

The Crystal Reports are outdated; they are harder to use. We have issues with slowness, and there...

Oct 2019
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Manager

Implementation and Training

We had a new person who came on board, and we had asked whether there was any kind of online...

Oct 2019
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Manager

Functionality and Upgrades

For a smaller organization, the solution doesn’t have has many daily needs, so it would be great in...

Oct 2019
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Analyst/Coordinator

Service and Support

I am not sure that Harris Healthcare sends out updates and other things in a timely manner. I am not...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Our hospital and clinic data are now on the same system, and I would like to see them marry up for...

Oct 2019
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Analyst/Coordinator

Service and Support

I don't know how long ago Harris Healthcare purchased the company. It has maybe been a year. The...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

During the conversion process, the vendor got back to us within 24 hours. The cost system we use...

Oct 2019
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Analyst/Coordinator

Service and Support

The customer support used to be extremely good, and since the vendor joined Harris Healthcare, the...

Oct 2019
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Director

Functionality and Upgrades

Within the last six months, we have been frustrated with the performance of the system. Affinity...

Oct 2019
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Director

Functionality and Upgrades

We like the product. I would recommend Affinity Decision Support, but I would not want someone else...

Oct 2019
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Director

Service and Support

Our client service representative, who we have worked with for a long time, has been great through...

Oct 2019
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Director

Functionality and Upgrades

We like the basic software. Affinity Decision Support does what we need and want it to do with our...

Oct 2019
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Analyst/Coordinator

Relationship

The vendor has been having support issues since the transition. The product itself has remained the...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

Harris Healthcare hasn't had the product for very long, but they haven't advanced any of the...

Jul 2019
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Analyst/Coordinator

Functionality and Upgrades

The reporting capabilities in Affinity Decision Support are lacking. I am not sure what the system...

Jul 2019
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Analyst/Coordinator

Service and Support

The first thing Harris Healthcare needs to focus on is their service. The service used to be the...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

Affinity Decision Support is part of our long-term plan only because we don't have the bandwidth to...

Jul 2019
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Analyst/Coordinator

Service and Support

When Harris Healthcare acquired the system, they had to convert all of our servers. Harris...

Jul 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The main reason we are keeping Affinity Decision Support is it is the cheapest system. We will never...

Jul 2019