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Affinity Decision Support Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We have been with Harris Healthcare forever, and they have done an amazing job. If the decision had...
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Analyst/Coordinator
If I were starting from scratch, I would look at some other products out there, but I certainly...
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Analyst/Coordinator
When I call Harris Healthcare’s support desk, the support people help me and do not send me off. The...
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Analyst/Coordinator
When there are integration issues, sometimes those are the fault of the vendor, but we have to put...
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Analyst/Coordinator
Unless everything is really humming along, Affinity Decision Support is fairly complicated to use...
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Analyst/Coordinator
Harris Healthcare’s system has the potential to give us everything we need; we just haven’t fully...
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Analyst/Coordinator
Executive involvement with Harris Healthcare is available. I recently had contact with one of the...
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Analyst/Coordinator
Affinity Decision Support has been around for a while and seems to be very flexible. It can...
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Manager
We are leaving the product. We have experienced too much downtime and are looking for something that...
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Manager
From a data perspective, the product is kind of old. I would like it to have more flexibility. For...
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Manager
Lately, we have been pretty quiet. We haven’t needed much support from Harris Healthcare. We talked...
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Analyst/Coordinator
We have stuck with Affinity Decision Support through various acquisitions, mergers, and divestitures...
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Analyst/Coordinator
Harris Healthcare is very good about delivering new technology. They are good about soliciting...
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Analyst/Coordinator
The software is pretty well designed. For the most part, we do what we need to without much...
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Analyst/Coordinator
Generally, Affinity Decision Support is a solid product. It does what we ask it to do and then some....
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Analyst/Coordinator
I am hoping our overall satisfaction will remain static or improve a year from now. There is some...
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Analyst/Coordinator
In terms of the vendor’s support through COVID-19, it is hard to judge that timeline dynamically...
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Director
Once we turn off our legacy system, we will no longer be actively working with Harris Healthcare. We...
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Director
We haven't had much experience with Harris Healthcare owning this product. The vendor has treated me...
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Director
This solution works really well. It has a good process for loading data. Affinity Decision Support's...
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Analyst/Coordinator
We just upgraded versions, and the upgrade went well, so I would rate Harris Healthcare highly for...
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Analyst/Coordinator
The Harris Healthcare customer support people have been really responsive. They keep us updated...
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Manager
Harris Healthcare didn't help me at all with the COVID-19 pandemic. I didn't ask them to help me,...
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Manager
Affinity Decision Support's user interface is overly complicated. The analytics dashboard is...
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Manager
This solution wasn't always part of Harris Healthcare. It used to be a Vizient solution. The product...
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Manager
We are going to keep the other platform that we are using. We hope that the increased level of...
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Manager
Harris Healthcare has had some good webinars during the COVID-19 crisis. They have had a couple of...
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Manager
Harris Healthcare does fine with implementation services. Harris Healthcare does the implementations...
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Manager
The vendor has a new module, and when I first started using it, it wasn't working properly because I...
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Manager
When I was at another place, I had to do weekly data extracts, and I had to pull the data out of...
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Manager
Harris Healthcare uses webbing reporting, and I know there are issues involved, but I can't email my...
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Manager
Affinity Decision Support is a flexible costing system that I can modify based on what I need to do,...
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Manager
The help desk is great. Harris Healthcare has been having some trouble with their customer portal...
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Manager
Other than the documentation and trying to get education, I have not really had any trouble with...
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Manager
To resolve the issue with not being able to read comments on cases, we tried to access the customer...
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Manager
One of my coworkers got furloughed recently. I am having to do what that person did, and I have...
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Manager
The vendor is working with me in terms of training materials. The vendor is trying to make money. I...
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Manager
We have very little interaction with Harris Healthcare right now because we are very stable. We do...
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Analyst/Coordinator
Harris Healthcare has been transparent about their road map for improvements, current products, and...
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Analyst/Coordinator
The vendor has found ways for us to reduce some our annual license fees, and that demonstrates their...
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Analyst/Coordinator
The vendor is looking for better ways to upgrade versions with the least amount of downtime.
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Director
The product is part of our long-term plan. We are kind of shifting gears. When we purchased the...
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Director
The upgrades have been fine. Harris Healthcare has some things for ongoing training. The support...
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Director
I don't think I would buy the tool again. That is not because of the tool. That is because it comes...
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Director
We haven't really experienced being charged for every little thing. We haven't requested anything...
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Director
The vendor has sent out emails talking about different analyses throughout the global pandemic. We...
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Director
The vendor can improve by making the whole process easier. They can ditch Crystal Report Writer and...
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Director
The solution was ahead of its time back in the ’80s or ’90s. I started working with it in the...
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Analyst/Coordinator
Some people see the way the vendor's company has been passed through different owners and call that...
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Analyst/Coordinator
What is important to me is that even though this COVID-19 insanity is going on, the vendor is rock...
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Analyst/Coordinator
We have gone through a few upgrades, and I would score Harris Healthcare highly for those upgrades....
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Analyst/Coordinator
Harris Healthcare is very engaged with their users. They are doing a great job. I am very much a...
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Analyst/Coordinator
The biggest benefit of the system is getting to know the people at Harris Healthcare and talking...
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Director
Harris Healthcare claims that once they purchase something, they don’t sell it off. They buy; they...
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Director
The vendor doesn’t avoid charging us for every little thing. They do try to charge for additional...
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Director
We struggled with some things in terms of training. I brought on a new employee, and I said I wanted...
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Director
Once people are established end users, the product is fine. But because of the lack of training...
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Director
The vendor has a product that overlays the data, and there could be some better integration there....
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Director
Being able to integrate other data into the system would be nice. We had another product that had a...
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Director
We loved the vendor’s old support team, but when the vendor changed hands, they lost a lot of their...
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Director
I don’t love the vendor’s process for tracking tickets. I got an update on a ticket the other day,...
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Director
The vendor has started monthly calls where they walk through their road map and get feedback from...
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Director
There was a lot of executive turnover at the beginning of the transition. We were a little scared...
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Director
For the most part, the tool is good. There is a lot of user flexibility in terms of adding fields...
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Analyst/Coordinator
As far as development goes, the vendor has fallen. We have had some really bad patches with the...
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Analyst/Coordinator
The vendor sent an email saying that they could support us through the pandemic, but I don't know...
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Analyst/Coordinator
We really only use the system for cost accounting. We don't use the reporting much. I don't...
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Analyst/Coordinator
The transition to Harris Healthcare has been pretty smooth, but the vendor hasn't made too many...
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Analyst/Coordinator
Harris Healthcare's updates are pretty smooth. The vendor is very forthcoming. Harris Healthcare...
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Analyst/Coordinator
One group or person typically dictates how we do things in the system. There are tables we can load...
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Analyst/Coordinator
I love the product, and I know it has some limitations. There have been some challenges over the...
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Analyst/Coordinator
Harris Healthcare was honest when they came out and said that their original intent was to maintain...
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Analyst/Coordinator
So far, the vendor keeps their promises, but we haven’t been with Harris Healthcare long. As far as...
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Analyst/Coordinator
The vendor has been great with their patches. There have been one or two little hiccups with the...
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Analyst/Coordinator
The vendor doesn't have a good library of online self-help, and I think that is something that is...
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Analyst/Coordinator
Affinity Decision Support gives the users the ability to set up their own user-defined fields and...
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Analyst/Coordinator
This product probably has a one-year learning curve. The system is complex. The vendor has improved...
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Analyst/Coordinator
I would ding the vendor a bit for ongoing support. They have moved to a client portal, and they want...
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Analyst/Coordinator
The product affects our major decisions. The output that it produces is used for purchasing...
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Analyst/Coordinator
I hope my satisfaction improves in a year. The vendor is coming up with some new things, so I am...
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