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Affinity Decision Support Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Manager

We have been with Harris Healthcare forever, and they have done an amazing job. If the decision had...

Jan 2021
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Analyst/Coordinator

If I were starting from scratch, I would look at some other products out there, but I certainly...

Jan 2021
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Analyst/Coordinator

When I call Harris Healthcare’s support desk, the support people help me and do not send me off. The...

Jan 2021
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Analyst/Coordinator

When there are integration issues, sometimes those are the fault of the vendor, but we have to put...

Jan 2021
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Analyst/Coordinator

Unless everything is really humming along, Affinity Decision Support is fairly complicated to use...

Jan 2021
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Analyst/Coordinator

Harris Healthcare’s system has the potential to give us everything we need; we just haven’t fully...

Jan 2021
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Analyst/Coordinator

Executive involvement with Harris Healthcare is available. I recently had contact with one of the...

Jan 2021
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Analyst/Coordinator

Affinity Decision Support has been around for a while and seems to be very flexible. It can...

Jan 2021
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Manager

We are leaving the product. We have experienced too much downtime and are looking for something that...

Nov 2020
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Manager

From a data perspective, the product is kind of old. I would like it to have more flexibility. For...

Nov 2020
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Manager

Lately, we have been pretty quiet. We haven’t needed much support from Harris Healthcare. We talked...

Nov 2020
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Analyst/Coordinator

We have stuck with Affinity Decision Support through various acquisitions, mergers, and divestitures...

Nov 2020
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Analyst/Coordinator

Harris Healthcare is very good about delivering new technology. They are good about soliciting...

Nov 2020
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Analyst/Coordinator

The software is pretty well designed. For the most part, we do what we need to without much...

Nov 2020
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Analyst/Coordinator

Generally, Affinity Decision Support is a solid product. It does what we ask it to do and then some....

Nov 2020
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Analyst/Coordinator

I am hoping our overall satisfaction will remain static or improve a year from now. There is some...

Nov 2020
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Analyst/Coordinator

In terms of the vendor’s support through COVID-19, it is hard to judge that timeline dynamically...

Nov 2020
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Director

Once we turn off our legacy system, we will no longer be actively working with Harris Healthcare. We...

Nov 2020
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Director

We haven't had much experience with Harris Healthcare owning this product. The vendor has treated me...

Nov 2020
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Director

This solution works really well. It has a good process for loading data. Affinity Decision Support's...

Nov 2020
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Analyst/Coordinator

We just upgraded versions, and the upgrade went well, so I would rate Harris Healthcare highly for...

Nov 2020
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Analyst/Coordinator

The Harris Healthcare customer support people have been really responsive. They keep us updated...

Nov 2020
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Manager

Harris Healthcare didn't help me at all with the COVID-19 pandemic. I didn't ask them to help me,...

Nov 2020
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Manager

Affinity Decision Support's user interface is overly complicated. The analytics dashboard is...

Nov 2020
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Manager

This solution wasn't always part of Harris Healthcare. It used to be a Vizient solution. The product...

Nov 2020
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Manager

We are going to keep the other platform that we are using. We hope that the increased level of...

Nov 2020
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Manager

Harris Healthcare has had some good webinars during the COVID-19 crisis. They have had a couple of...

Nov 2020
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Manager

Harris Healthcare does fine with implementation services. Harris Healthcare does the implementations...

Nov 2020
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Manager

The vendor has a new module, and when I first started using it, it wasn't working properly because I...

Nov 2020
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Manager

When I was at another place, I had to do weekly data extracts, and I had to pull the data out of...

Nov 2020
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Manager

Harris Healthcare uses webbing reporting, and I know there are issues involved, but I can't email my...

Nov 2020
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Manager

Affinity Decision Support is a flexible costing system that I can modify based on what I need to do,...

Nov 2020
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Manager

The help desk is great. Harris Healthcare has been having some trouble with their customer portal...

Nov 2020
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Manager

Other than the documentation and trying to get education, I have not really had any trouble with...

Nov 2020
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Manager

To resolve the issue with not being able to read comments on cases, we tried to access the customer...

Nov 2020
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Manager

One of my coworkers got furloughed recently. I am having to do what that person did, and I have...

Nov 2020
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Manager

The vendor is working with me in terms of training materials. The vendor is trying to make money. I...

Nov 2020
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Manager

We have very little interaction with Harris Healthcare right now because we are very stable. We do...

Oct 2020
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Analyst/Coordinator

Harris Healthcare has been transparent about their road map for improvements, current products, and...

Oct 2020
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Analyst/Coordinator

The vendor has found ways for us to reduce some our annual license fees, and that demonstrates their...

Oct 2020
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Analyst/Coordinator

The vendor is looking for better ways to upgrade versions with the least amount of downtime.

Oct 2020
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Director

The product is part of our long-term plan. We are kind of shifting gears. When we purchased the...

Oct 2020
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Director

The upgrades have been fine. Harris Healthcare has some things for ongoing training. The support...

Oct 2020
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Director

I don't think I would buy the tool again. That is not because of the tool. That is because it comes...

Oct 2020
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Director

We haven't really experienced being charged for every little thing. We haven't requested anything...

Oct 2020
(0)
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Director

The vendor has sent out emails talking about different analyses throughout the global pandemic. We...

Jul 2020
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Director

The vendor can improve by making the whole process easier. They can ditch Crystal Report Writer and...

Jul 2020
(0)
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Director

The solution was ahead of its time back in the ’80s or ’90s. I started working with it in the...

Jul 2020
(0)
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Analyst/Coordinator

Some people see the way the vendor's company has been passed through different owners and call that...

May 2020
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Analyst/Coordinator

What is important to me is that even though this COVID-19 insanity is going on, the vendor is rock...

May 2020
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Analyst/Coordinator

We have gone through a few upgrades, and I would score Harris Healthcare highly for those upgrades....

May 2020
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Analyst/Coordinator

Harris Healthcare is very engaged with their users. They are doing a great job. I am very much a...

May 2020
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Analyst/Coordinator

The biggest benefit of the system is getting to know the people at Harris Healthcare and talking...

May 2020
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Director

Harris Healthcare claims that once they purchase something, they don’t sell it off. They buy; they...

Apr 2020
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Director

The vendor doesn’t avoid charging us for every little thing. They do try to charge for additional...

Apr 2020
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Director

We struggled with some things in terms of training. I brought on a new employee, and I said I wanted...

Apr 2020
(0)
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Director

Once people are established end users, the product is fine. But because of the lack of training...

Apr 2020
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Director

The vendor has a product that overlays the data, and there could be some better integration there....

Apr 2020
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Director

Being able to integrate other data into the system would be nice. We had another product that had a...

Apr 2020
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Director

We loved the vendor’s old support team, but when the vendor changed hands, they lost a lot of their...

Apr 2020
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Director

I don’t love the vendor’s process for tracking tickets. I got an update on a ticket the other day,...

Apr 2020
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Director

The vendor has started monthly calls where they walk through their road map and get feedback from...

Apr 2020
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Director

There was a lot of executive turnover at the beginning of the transition. We were a little scared...

Apr 2020
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Director

For the most part, the tool is good. There is a lot of user flexibility in terms of adding fields...

Apr 2020
(0)
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Analyst/Coordinator

As far as development goes, the vendor has fallen. We have had some really bad patches with the...

Apr 2020
(0)
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Analyst/Coordinator

The vendor sent an email saying that they could support us through the pandemic, but I don't know...

Apr 2020
(0)
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Analyst/Coordinator

We really only use the system for cost accounting. We don't use the reporting much. I don't...

Apr 2020
(0)
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Analyst/Coordinator

The transition to Harris Healthcare has been pretty smooth, but the vendor hasn't made too many...

Apr 2020
(0)
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Analyst/Coordinator

Harris Healthcare's updates are pretty smooth. The vendor is very forthcoming. Harris Healthcare...

Apr 2020
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Analyst/Coordinator

One group or person typically dictates how we do things in the system. There are tables we can load...

Apr 2020
(0)
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Analyst/Coordinator

I love the product, and I know it has some limitations. There have been some challenges over the...

Apr 2020
(0)
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Analyst/Coordinator

Harris Healthcare was honest when they came out and said that their original intent was to maintain...

Apr 2020
(0)
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Analyst/Coordinator

So far, the vendor keeps their promises, but we haven’t been with Harris Healthcare long. As far as...

Apr 2020
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Analyst/Coordinator

The vendor has been great with their patches. There have been one or two little hiccups with the...

Apr 2020
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Analyst/Coordinator

The vendor doesn't have a good library of online self-help, and I think that is something that is...

Apr 2020
(0)
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Analyst/Coordinator

Affinity Decision Support gives the users the ability to set up their own user-defined fields and...

Apr 2020
(0)
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Analyst/Coordinator

This product probably has a one-year learning curve. The system is complex. The vendor has improved...

Apr 2020
(0)
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Analyst/Coordinator

I would ding the vendor a bit for ongoing support. They have moved to a client portal, and they want...

Apr 2020
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Analyst/Coordinator

The product affects our major decisions. The output that it produces is used for purchasing...

Apr 2020
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Analyst/Coordinator

I hope my satisfaction improves in a year. The vendor is coming up with some new things, so I am...

Apr 2020
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