Health Catalyst Analytics Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
When we went through our evaluation, we looked at several vendors, and we almost unanimously liked...
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Relationship
Health Catalyst's support is great. Health Catalyst is very responsive. They are one of my favorite...
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Culture, Operations
In the beginning, we had a particular need, and Health Catalyst told us they could do that. However,...
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Operations, Product
The way the system is structured isn't necessarily intuitive. The challenge is figuring out how to...
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Relationship
Health Catalyst has been very helpful, but things are taking a very long time. We appreciate the...
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Relationship
Sometimes, Health Catalyst is proactive, but other times, they are not. It depends on the issue. The...
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Loyalty, Product
Health Catalyst Analytics Platform has a lot of out-of-the-box, proprietary tools that are very...
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Relationship
I really liked the Health Catalyst representatives who were assigned to us and basically worked as...
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Culture, Loyalty, Value
We have been with Health Catalyst for a long time, and we originally chose them because they had...
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Relationship
Health Catalyst is challenged by timelines and functionalities.
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Operations
We haven’t required training for Health Catalyst Analytics Platform for a number of years. Health...
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Loyalty, Product
The product quality and results of Health Catalyst Analytics Platform, particularly their analytical...
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Relationship
Health Catalyst's support team has been pretty good at resolving the issues that we have had.
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Loyalty, Value
What we are striving for, from a strategy perspective, is an increase in our overall data literacy...
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Loyalty, Product
One of Health Catalyst's limitations was that we couldn't benchmark ourselves against other...
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Relationship
From a customer perspective, we should be able to present our business problems and what we are...
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Culture, Value
Health Catalyst needs to do some work on their pricing model. It isn't really affordable right now....
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Operations
Health Catalyst relied on us to train our internal teams. They didn't really participate in that...
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Loyalty, Relationship, Value
Health Catalyst is a great company. In terms of whether I would buy the system again, if we were...
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Loyalty
Due to the nature of Health Catalyst's product as an integrated data warehouse, we are taking data...
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Operations
We haven't had a major upgrade recently, but in the past, the challenges with our implementations...
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Relationship, Product
We don't get a lot of proactive alerts or things like that from the system.
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Product, Value
We tend to do a lot of custom data developments using the data in the platform over the modules that...
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Relationship
We have very direct access to Health Catalyst's senior leaders.
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Loyalty, Product
The upgrades and quality for Health Catalyst Analytics Platform are okay, and I hope they will get better....
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Product
Our organization’s main barrier to achieving our desired outcomes with our current data analytics...
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Loyalty, Operations
Our team finds Health Catalyst Analytics Platform easy to use, but we spent a lot of money trying to...
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Culture, Loyalty
When we first bought the solution, it was good, but things have changed, and now there are...
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Loyalty
The largest barrier we have to achieving our desired outcomes with our analytics priorities is data...
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Loyalty, Value
I would buy Health Catalyst Analytics Platform again because, in our early years before we developed...
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Product
There are some design components that we are challenged with, and some of the ETL loads in Health...
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Loyalty
Health Catalyst is doing some work to migrate to the cloud, and they have a vision for a new...
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Relationship
Health Catalyst’s support people aren't great at answering our questions. A lot of times, our team...
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Loyalty, Value
Health Catalyst really hasn't delivered when it comes to providing insights. They used to provide...
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Product
A major technical issue with Health Catalyst Analytics Platform is ingesting HL7 data and other...
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Loyalty, Value
Health Catalyst is not providing any advanced capabilities. That is kind of why we are leaving them....
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Relationship, Product
For Health Catalyst, we are often bringing in the same data sources repeatedly, and that needs to be...
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Loyalty, Product
Because we don't want to be an IT company, I would give the product quality a top score. However,...
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Value
Health Catalyst does not charge us or nickel-and-dime us for things, but the product is awfully...
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Relationship
Health Catalyst is pretty good at resolutions and getting other people involved if they need to....
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Relationship
As far as the vendor being proactive goes, I would say that we find problems before Health Catalyst....
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Relationship, Product
It would be nice if we didn't find issues with some of the logic in Health Catalyst Analytics...
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Operations
With Health Catalyst Analytics Platform, the training varies from person to person. We can get...
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Loyalty, Relationship, Value
We are seeing the migration of a lot of intellectual minds leaving Health Catalyst, and there is...
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Operations
The implementation of Health Catalyst's platform caused one of our significant issues because Health...
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Loyalty
We use the core infrastructure of Health Catalyst's solution, which is called DOS, but we are...
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Product
Sometimes when we do custom applications in Health Catalyst's system, we have to use third-party...
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Product
With Health Catalyst Analytics Platform, I like the ease of access to data at our fingertips at any...
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Relationship
Health Catalyst is right there; whatever we need, they are ready. We have a really solid team, and...
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Product, Value
I love that Health Catalyst Analytics Platform is visually appealing, and our clinical teams can...
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Operations
I really wish that Health Catalyst had more training. Some of our team members have data analytics...
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Product
Health Catalyst's platform has been very helpful; any issues with that are just a matter of how much...
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Culture, Value
Health Catalyst has a menu of options, but they have always been willing to be flexible and...
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Operations
We don't quite push Health Catalyst for ongoing training. Ever since the solution was implemented,...
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Product
Health Catalyst's system is stable, and I am extremely satisfied with the insights it provides. It...
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Relationship
Health Catalyst is exceptional with upgrades. They work hand in hand with us, and they are very...
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Relationship
There are spots where Health Catalyst is really good at being proactive, and there are valid spots...
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Loyalty
There wasn't another option back then, but now we are moving away from the Health Catalyst...
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Relationship, Product
The vendor’s analytics platform isn't really part of their interoperability goals. We use it to make...
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Product
We had to cobble together some different systems to build the platform, and bringing together these...
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Relationship
The vendor has been responsive, but there is perhaps some disconnect sometimes when things aren't...
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Loyalty, Product
I don't think we have any other solution to bring all this data into one source. So having that...
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Loyalty
Since that decision was made for us to go with Health Catalyst, I feel like they have fallen behind...
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Loyalty, Product, Value
One of the deficiencies of Health Catalyst is that we keep wanting to upgrade our labor tools to...
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Product
One of the product's deficiencies is that it doesn't really have too many benchmarks that we are...
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Product
From an analytics perspective, Health Catalyst is specialized in the healthcare space, and they are...
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Relationship
For the most part, we are the ones who have to monitor fields and find issues. Health Catalyst...
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Value
If an organization can afford it, I would tell them that the system is a good platform, but it is...
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Product
I would encourage the vendor to use industry standards for FHIR or HL7. The vendor claims they can...
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Product
With the way Health Catalyst's system works, we can track baselines, but there is work on the...
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Relationship
The system has the functionality that it needs. The vendor's ability to meet timelines isn't...
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Loyalty, Product
Health Catalyst Analytics Platform generally does what the vendor says it is going to do. One of the...
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Value
One of the things that Health Catalyst loves to do is ROI documentation at the end of an...
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Loyalty, Product
We struggle with providing a self-service tool for our clinical staff. We have lots of operational...
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Operations
We are still using the original training from Health Catalyst, and it works well for us. The end...
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Relationship
The support at Health Catalyst is very responsive when we put in a ticket or have an issue, and one...
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Relationship
Sometimes Health Catalyst may be a little overexuberant in what they promise, and it may take a...
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Loyalty, Relationship
Health Catalyst has done a good job. We recently went through a transition to their cloud, and part...
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Loyalty, Product
From a product standpoint, we use Health Catalyst's data warehouse, and it is perfectly fine. There...
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Relationship, Value
Health Catalyst delivers great service. We have had a truly great experience with them. I feel like...
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Relationship, Product
Health Catalyst Analytics Platform is pretty intuitive from a developer perspective. We have some...
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Relationship
Health Catalyst does a good job with customer support. They are very responsive. We get a lot of...
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Relationship
Our platform team that deals with the vendor’s ongoing live support seems to be relatively pleased...
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Relationship, Product
Our current barriers to achieving desired outcomes with Health Catalyst and our data analytics...
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Loyalty, Product
The gaps where I’m looking for improvement are the data and integration and warehousing...
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Relationship, Product
Some of my level of satisfaction with the integration is caused by the lack of modernization of the...
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Culture, Value
Whether Health Catalyst avoids charging depends. Whenever they provide a price point, they do a good...
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Relationship
The vendor hasn’t kept their promises with the release of their new platform. The release has been...
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Relationship
This may be more of our organization’s situation, but from being a Health Catalyst customer at...
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Loyalty
Whether the product is part of our long-term plans is a sensitive topic right now. That is to be...
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