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Health Catalyst Analytics Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

We have decided to leave Health Catalyst because of the cost. They helped us implement a good number...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Director

We needed to transition to an internally developed solution. Health Catalyst delivered what they...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Director

Health Catalyst became very costly on the contract. The organization made a decision that that level...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

One thing that is lacking in Health Catalyst Analytics Platform is better data validation and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I think Health Catalyst is transparent. But we’d like a shorter turnaround time for resolving issues....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Health Catalyst has a very good product, and they’re at the forefront of development. If someone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

I can go get a data warehouse from a lot of different vendors. We could probably even do it...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Other C-Suite

We have a really good partnership with Health Catalyst. We have a whole variety of dashboard...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Health Catalyst's expertise has fallen off. That might be because of their expansion or ability to...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CIO

I would tell other organizations that if they have Epic Cogito Cloud or if they are working on their...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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COO

We have regular governance structure meetings with Health Catalyst where they really walk us through...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

More technically, better workflows and processes around co-development with clients are needed with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

The biggest area of opportunity that Health Catalyst is starting to address is cost control around...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

When working with Health Catalyst, my advice for other organizations is to make sure that they like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Health Catalyst’s client relationship people, at least in my experience, are excellent. I've worked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Health Catalyst's core product is their strength, particularly in how it ingests EHR data. We have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I think Health Catalyst Analytics Platform is part of our future plans. It depends on how mature we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Health Catalyst being fair and transparent with their charges just depends on the charge. They...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Health Catalyst has been very responsive to feedback. They've been really responsive to changes and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Health Catalyst seems to be ramping things up. If we didn't have the product, we would otherwise...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

I don't have an answer to whether I would buy the solution again. We have gone more and more to...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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CEO/President

Health Catalyst is fair and transparent with ongoing charges. This is a real strength of the...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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VP/Other Executive

I think we would feel like we are getting our money's worth if Health Catalyst were more engaged....

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

The onus is on us internally to pinpoint whether things aren't working right. Health Catalyst...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Health Catalyst could raise my satisfaction by building in some capabilities, like predictive...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

In all fairness, we are a less engaged customer with Health Catalyst, and they might see the writing...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We have a relatively expensive partnership with Health Catalyst. On our side, we are underutilizing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I would be wary of with Health Catalyst is that they have added a lot of capability and a lot...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

In today’s environment, we would not buy the solution again. We would build something in-house. In...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Health Catalyst is weak in the training area. We end up taking on most of the training internally....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Health Catalyst could improve the breadth of the outcome and process metrics that we can include. We...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

A barrier we face to achieving all desired outcomes with Health Catalyst Analytics Platform is...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

What is going well with Health Catalyst Analytics Platform is that we can give access to all team...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Health Catalyst has a newer and stronger analytics platform, but their focus is primarily on the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The biggest challenges with the Health Catalyst Analytics Platform are that it is not a modern...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Health Catalyst is a strong partner, but now we are trying to decide if Health Catalyst Analytics...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

There is an organizational interest in AI. We have another vendor partner whose sole focus is AI....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Health Catalyst has a lot of off-the-shelf products that we don't use. Everything that they have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

It is easy to work with the current folks. The vendor changed the team, and it made a difference....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We need to see that the system has a measurable return on investment. Whether we keep it in the...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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CIO

When we went through our evaluation, we looked at several vendors, and we almost unanimously liked...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

Health Catalyst's support is great. Health Catalyst is very responsive. They are one of my favorite...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

In the beginning, we had a particular need, and Health Catalyst told us they could do that. However,...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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CIO

The way the system is structured isn't necessarily intuitive. The challenge is figuring out how to...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CIO

Health Catalyst has been very helpful, but things are taking a very long time. We appreciate the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Sometimes, Health Catalyst is proactive, but other times, they are not. It depends on the issue. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Health Catalyst Analytics Platform has a lot of out-of-the-box, proprietary tools that are very...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I really liked the Health Catalyst representatives who were assigned to us and basically worked as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have been with Health Catalyst for a long time, and we originally chose them because they had...

Comment Tone Negative
Pillars Culture, Loyalty, Value
Evaluation Unrated

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Director

Health Catalyst is challenged by timelines and functionalities.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We haven’t required training for Health Catalyst Analytics Platform for a number of years. Health...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The product quality and results of Health Catalyst Analytics Platform, particularly their analytical...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Health Catalyst's support team has been pretty good at resolving the issues that we have had.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What we are striving for, from a strategy perspective, is an increase in our overall data literacy...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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COO

One of Health Catalyst's limitations was that we couldn't benchmark ourselves against other...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

From a customer perspective, we should be able to present our business problems and what we are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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COO

Health Catalyst needs to do some work on their pricing model. It isn't really affordable right now....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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COO

Health Catalyst relied on us to train our internal teams. They didn't really participate in that...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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CMIO

Health Catalyst is a great company. In terms of whether I would buy the system again, if we were...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

Due to the nature of Health Catalyst's product as an integrated data warehouse, we are taking data...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We haven't had a major upgrade recently, but in the past, the challenges with our implementations...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We don't get a lot of proactive alerts or things like that from the system.

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We tend to do a lot of custom data developments using the data in the platform over the modules that...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

We have very direct access to Health Catalyst's senior leaders.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The upgrades and quality for Health Catalyst Analytics Platform are okay, and I hope they will get better....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Our organization’s main barrier to achieving our desired outcomes with our current data analytics...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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