Health Catalyst Analytics Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Product, Value
One of Health Catalyst's core competencies is their hard metrics. We trust the data that comes out...
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Loyalty, Relationship
We have a really close relationship with Health Catalyst. We have been a long-term customer of them....
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Value
Health Catalyst is good about not charging us for every little thing.
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Loyalty, Relationship, Product
Health Catalyst is limited in their vision, and they don't see the true potential of what they can...
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Relationship, Value
Health Catalyst is way too expensive, but they are wonderful to work with. They deliver things on...
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Relationship, Operations, Product
With Health Catalyst, we never really have issues with upgrades. Nothing happens there. We don't...
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Relationship
The quality of Health Catalyst’s support is excellent. I love Health Catalyst. I have worked with...
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Loyalty, Relationship, Product
Health Catalyst works with us until we are totally satisfied. We are extremely satisfied with the...
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Operations
As much as I love Health Catalyst, they don't have a large or heavily structured education wing. The...
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Product
When it comes to population insights, we have been waiting for the ability to customize date periods...
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Culture, Relationship
Health Catalyst will call us or send out a notice if they see an issue in the system. We have to...
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Product
Our primary use for the system is as an EDW where we collect data. Health Catalyst is trying to...
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Loyalty
We are looking to move to the next-generation product that Health Catalyst has. There are still a...
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Relationship
Health Catalyst is getting better at deadlines and due dates, but from a project management...
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Operations
There is very little training provided by Health Catalyst for the platform. There may have been some...
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Product
One of the areas that we often struggle with Health Catalyst and where we want to see them get...
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Product
There is a lot of variation in terms of product design and where things are with the learning and...
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Relationship
The vendor has a very service-oriented culture and is willing to partner to bring solutions to meet...
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Product
I would not buy Health Catalyst Analytics Platform again. It was never built to manage the volume of...
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Relationship
Health Catalyst’s support people are very responsive, and they try very hard to solve the problems....
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Loyalty
We are using Health Catalyst Analytics Platform for our current infrastructure, although we are...
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Product
Health Catalyst has a self-service tool called Pop Analyzer. It is a great tool, but it doesn’t...
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Relationship, Product
On the analytics side, our main guidance for someone looking for an analytics solution is not to...
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Operations
Health Catalyst has a good curriculum. While there is a curriculum, we also get to work hand in hand...
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Product
On the Health Catalyst side, to do analytics effectively, everything is all about integration. The...
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Product
We have an effort to increase the adoption of self-service tools from Health Catalyst. We have made...
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Loyalty, Product
Health Catalyst Analytics Platform has some standard analytics, so there is innate ease of use, but...
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Product
The product’s strength is its overall transparency. Nothing is hidden. Nothing is a black box in...
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Relationship
Health Catalyst should hire someone who understands claims from a health plan background. We are a...
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Relationship, Value
Health Catalyst is eager to assist. Some of their tools are really excellent. Health Catalyst...
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Relationship
We have experienced a lot of downtime and technical issues with Health Catalyst Analytics Platform....
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Product
We don't know that Health Catalyst would really want us to interface a lot with their platform...
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Product, Value
Health Catalyst Analytics Platform has some modules that make it very easy for our analytics...
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Product
Health Catalyst Analytics Platform's ability to integrate and normalize a lot of data from different...
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Product
Analytics alone can't drive outcomes. There has to be a whole operational workflow. We shine the...
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Loyalty, Product, Value
We are using some of the vendor's accelerators for our denial analytics. Our revenue department is...
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Loyalty, Relationship
Things with Health Catalyst are going a little slower than I expected. They have announced that they...
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Loyalty, Product
We use Health Catalyst for our integrated network, which includes practices that we don't have line...
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Relationship
Health Catalyst tries to be good at being proactive.
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Relationship
Our experience with Health Catalyst has been positive in the sense that they are very customer...
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Relationship
I would tell a friend that they can trust Health Catalyst. Health Catalyst listens to the customer...
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Relationship
The vendor’s executives are helpful. We have had the vendor's top people involved when we have...
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Product
We have an application we use in the system called Leading Wisely. We would like to improve the...
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Loyalty
AI is all the buzz and rage for predictive analytic tools, and Health Catalyst is ready, willing,...
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Relationship
The vendor's support is very strong. I could text some of the vendor's people right now if I wanted...
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Loyalty, Product
Health Catalyst has done a significantly better job than any other vendors we have previously worked...
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Loyalty, Value
In general, I would tell a peer to understand what they are looking to buy. A lot of the reason we...
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Operations
If we were to ask for training on the system, the vendor would certainly provide it. However, there...
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Relationship, Operations
Health Catalyst consistently delivers what they say they will. When we were frustrated with...
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Loyalty, Product
I might not quite see how all of the system's pieces fit together with acquisitions and new modules,...
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Value
We are seeing whether there are other options besides Health Catalyst Analytics Platform right now....
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Culture, Product
I think Health Catalyst promised us a lot of prebuilt metrics and benchmarking, and Health Catalyst...
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Operations
Health Catalyst has a lot of great documentation, and they offer free training, so it is at our fingertips....
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Loyalty
Health Catalyst's cloud capabilities aren't moving fast enough, and the vendor's solutions aren't...
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Relationship
The vendor has pockets of expertise that we could never develop within our health system. For...
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Product
I don't love the product’s dashboards. They aren't as pretty as other dashboards I have seen. The...
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Operations
The vendor’s trainings are very poor. When vendors do training, they already know that if a video is...
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Product
Most reports that I have seen have a description, but I still don’t know what I’m looking at. I want...
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Operations, Product
I'm working to get a dashboard going, and honestly, it has taken a lot longer than I expected. I...
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Relationship
The vendor’s customer service piece is good, but I don't know whether our Health Catalyst people...
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Relationship
The vendor keeps their promises, but I don't feel like they are as competent as other vendors. The...
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Relationship
I would sum up the vendor’s support as great customer service because the support people are very...
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Relationship, Product
Our struggle with Health Catalyst Analytics Platform is that our organization has not invested...
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Operations
The implementation of Health Catalyst Analytics Platform has been one of our real issues. Health...
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Culture, Relationship
Health Catalyst has not kept all their promises, and that has been a part of the problem. They have...
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Product
Health Catalyst Analytics Platform has not worked as promised. We have a couple of use cases where...
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Relationship
I have a very positive feeling about the character of Health Catalyst as a company and of their...
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Relationship
Some people in our organization believe it would have been smoother to hire people internally and do...
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Relationship
My largest complaint about Health Catalyst is that we want them to sit down and talk with us about...
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Loyalty, Relationship
The vendor hasn't really lifted anything off of our plates like we were hoping they would. We are...
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Loyalty, Product
When we first started using the platform, that was early in our analytics journey. We have...
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Relationship, Product
Health Catalyst’s biggest strength is their consultant base. They have a lot of people who have...
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Relationship
It seems to take longer than it should to get things completed with Health Catalyst's resources. I...
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Relationship
I love the total transparency of the vendor. We have a very open relationship. Anytime there are...
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Value
I would be very likely to recommend the product to a peer if they had no analytics program. I am not...
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Loyalty
We looked at a lot of different vendors before we went with Health Catalyst, and the others were, in...
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Relationship, Product, Value
We are very focused with the vendor on patient outcomes, so we don't look at the vendor as a data...
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Loyalty
Health Catalyst Analytics Platform is part of our long-term plans. It has taken us a long time to...
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Relationship, Product
Health Catalyst is able to produce hard metrics. They are pretty on target with things.
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Product
Health Catalyst Analytics Platform's biggest strength is its user interface. We don't have to know...
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Product
One thing that really bothers me about the system is that its logic doesn't include if-then logic....
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Relationship
Our experience has been great. We have deepened our partnership with Health Catalyst. They are...
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Value
With the product, we have seen improvements in readmissions, and we have seen purchasing and supply...
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Relationship, Product
What makes Health Catalyst stand out and seen as valuable is their responsiveness, customer...
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Relationship
If an organization is serious about care transformation and moving toward a value-based delivery...
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Relationship
There are people in our organization that work with the representatives that are assigned to us, but...
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Relationship
We have had a long relationship with Health Catalyst. It is pretty steady. We are using them for...
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Relationship, Product
Health Catalyst’s products have helped us think of how to organize ourselves in a way to take...
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Operations
There are always issues with training, and training is very subjective. We have trouble rolling out...
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Loyalty, Product
I would tell the software developers that I think we are going to need to move away from a subject...
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Loyalty
I really can't say whether it is Health Catalyst or our organization that is limiting our growth. We...
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Culture, Relationship
Health Catalyst seems to promote the product to the executive level and not necessarily to the...
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Value
Receiving our money’s worth is a work in progress. I think more visibility into the work delivered...
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Product
I would like the Health Catalyst platform to be a little more open for other tools. For instance, we...
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Loyalty
Because I know that Health Catalyst is actively improving on the product and that we are going to...
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Loyalty, Relationship
We are going to maintain our relationship with Health Catalyst, but I am not sure whether the...
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Relationship, Product
Health Catalyst has been a really good partner. But the product itself is not as user friendly as it...
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Relationship
Health Catalyst could do better at communicating changes so that we can adapt to them quickly. That...
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Relationship, Product
There are other technology platforms and analytic platforms out there, but Health Catalyst is...
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Value
Health Catalyst has worked in AI on the analytics side. From the product, we are getting analytic...
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Relationship
Every single person I have interacted with on the Health Catalyst side has been an absolute joy to...
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Relationship
In the rare times we have had system issues, Health Catalyst has reached out to us. Sometimes their...
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Product
Health Catalyst Analytics Platform is easy to use, and its architecture is very simple. It has...
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Product
Health Catalyst has a plugin AI module that can bring some AI capabilities to the data products that...
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Relationship
We have an executive account lead with Health Catalyst who is always reaching out and checking in on...
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Relationship, Value
Health Catalyst is all about outcomes. Outcomes are the pillar of their company, so they are always...
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Product
When I think of interoperability, I think of a two-way data highway with data flowing in both...
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Relationship, Product
We have a variety of domains of data in Health Catalyst's product. We have clinical operational...
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Relationship
The vendor is extremely engaged and involved in the project work. The platform is easy to use and...
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