Health Catalyst Analytics Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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CMIO

Relationship, Value

Health Catalyst is way too expensive, but they are wonderful to work with. They deliver things on...

Feb 2024
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CMIO

Relationship, Operations, Product

With Health Catalyst, we never really have issues with upgrades. Nothing happens there. We don't...

Feb 2024
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Manager

Relationship

The quality of Health Catalyst’s support is excellent. I love Health Catalyst. I have worked with...

Jan 2024
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Manager

Loyalty, Relationship, Product

Health Catalyst works with us until we are totally satisfied. We are extremely satisfied with the...

Jan 2024
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Manager

Operations

As much as I love Health Catalyst, they don't have a large or heavily structured education wing. The...

Jan 2024
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Manager

Product

When it comes to population insights, we have been waiting for the ability to customize date periods...

Jan 2024
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Manager

Culture, Relationship

Health Catalyst will call us or send out a notice if they see an issue in the system. We have to...

Jan 2024
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VP/Other Executive

Product

Our primary use for the system is as an EDW where we collect data. Health Catalyst is trying to...

Jan 2024
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VP/Other Executive

Loyalty

We are looking to move to the next-generation product that Health Catalyst has. There are still a...

Jan 2024
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VP/Other Executive

Relationship

Health Catalyst is getting better at deadlines and due dates, but from a project management...

Jan 2024
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VP/Other Executive

Operations

There is very little training provided by Health Catalyst for the platform. There may have been some...

Jan 2024
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VP/Other Executive

Product

One of the areas that we often struggle with Health Catalyst and where we want to see them get...

Jan 2024
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Director

Product

There is a lot of variation in terms of product design and where things are with the learning and...

Dec 2023
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Director

Relationship

The vendor has a very service-oriented culture and is willing to partner to bring solutions to meet...

Dec 2023
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CEO/President

Product

I would not buy Health Catalyst Analytics Platform again. It was never built to manage the volume of...

Dec 2023
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CEO/President

Relationship

Health Catalyst’s support people are very responsive, and they try very hard to solve the problems....

Dec 2023
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CEO/President

Loyalty

We are using Health Catalyst Analytics Platform for our current infrastructure, although we are...

Dec 2023
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CIO

Product

Health Catalyst has a self-service tool called Pop Analyzer. It is a great tool, but it doesn’t...

Nov 2023
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CIO

Relationship, Product

On the analytics side, our main guidance for someone looking for an analytics solution is not to...

Nov 2023
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CIO

Operations

Health Catalyst has a good curriculum. While there is a curriculum, we also get to work hand in hand...

Nov 2023
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CIO

Product

On the Health Catalyst side, to do analytics effectively, everything is all about integration. The...

Nov 2023
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CIO

Product

We have an effort to increase the adoption of self-service tools from Health Catalyst. We have made...

Nov 2023
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CIO

Loyalty, Product

Health Catalyst Analytics Platform has some standard analytics, so there is innate ease of use, but...

Nov 2023
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Director

Product

The product’s strength is its overall transparency. Nothing is hidden. Nothing is a black box in...

Oct 2023
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Director

Relationship

Health Catalyst should hire someone who understands claims from a health plan background. We are a...

Oct 2023
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CMO

Relationship, Value

Health Catalyst is eager to assist. Some of their tools are really excellent. Health Catalyst...

Oct 2023
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Manager

Relationship

We have experienced a lot of downtime and technical issues with Health Catalyst Analytics Platform....

Oct 2023
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Manager

Product

We don't know that Health Catalyst would really want us to interface a lot with their platform...

Oct 2023
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Manager

Product, Value

Health Catalyst Analytics Platform has some modules that make it very easy for our analytics...

Oct 2023
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Manager

Product

Health Catalyst Analytics Platform's ability to integrate and normalize a lot of data from different...

Oct 2023
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Director

Product

Analytics alone can't drive outcomes. There has to be a whole operational workflow. We shine the...

Sep 2023
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Director

Loyalty, Product, Value

We are using some of the vendor's accelerators for our denial analytics. Our revenue department is...

Sep 2023
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Director

Loyalty, Relationship

Things with Health Catalyst are going a little slower than I expected. They have announced that they...

Sep 2023
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Director

Loyalty, Product

We use Health Catalyst for our integrated network, which includes practices that we don't have line...

Sep 2023
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Director

Relationship

Health Catalyst tries to be good at being proactive.

Sep 2023
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VP/Other Executive

Relationship

Our experience with Health Catalyst has been positive in the sense that they are very customer...

Sep 2023
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VP/Other Executive

Relationship

I would tell a friend that they can trust Health Catalyst. Health Catalyst listens to the customer...

Sep 2023
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VP/Other Executive

Relationship

The vendor’s executives are helpful. We have had the vendor's top people involved when we have...

Sep 2023
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VP/Other Executive

Product

We have an application we use in the system called Leading Wisely. We would like to improve the...

Sep 2023
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VP/Other Executive

Loyalty

AI is all the buzz and rage for predictive analytic tools, and Health Catalyst is ready, willing,...

Sep 2023
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VP/Other Executive

Relationship

The vendor's support is very strong. I could text some of the vendor's people right now if I wanted...

Sep 2023
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VP/Other Executive

Loyalty, Product

Health Catalyst has done a significantly better job than any other vendors we have previously worked...

Aug 2023
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VP/Other Executive

Loyalty, Value

In general, I would tell a peer to understand what they are looking to buy. A lot of the reason we...

Aug 2023
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VP/Other Executive

Operations

If we were to ask for training on the system, the vendor would certainly provide it. However, there...

Aug 2023
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VP/Other Executive

Relationship, Operations

Health Catalyst consistently delivers what they say they will. When we were frustrated with...

Aug 2023
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VP/Other Executive

Loyalty, Product

I might not quite see how all of the system's pieces fit together with acquisitions and new modules,...

Aug 2023
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Director

Value

We are seeing whether there are other options besides Health Catalyst Analytics Platform right now....

Aug 2023
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Director

Culture, Product

I think Health Catalyst promised us a lot of prebuilt metrics and benchmarking, and Health Catalyst...

Aug 2023
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Director

Operations

Health Catalyst has a lot of great documentation, and they offer free training, so it is at our fingertips....

Aug 2023
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VP/Other Executive

Loyalty

Health Catalyst's cloud capabilities aren't moving fast enough, and the vendor's solutions aren't...

Aug 2023
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VP/Other Executive

Relationship

The vendor has pockets of expertise that we could never develop within our health system. For...

Aug 2023
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Manager

Product

I don't love the product’s dashboards. They aren't as pretty as other dashboards I have seen. The...

Aug 2023
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Manager

Operations

The vendor’s trainings are very poor. When vendors do training, they already know that if a video is...

Aug 2023
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Manager

Product

Most reports that I have seen have a description, but I still don’t know what I’m looking at. I want...

Aug 2023
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Manager

Operations, Product

I'm working to get a dashboard going, and honestly, it has taken a lot longer than I expected. I...

Aug 2023
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Manager

Relationship

The vendor’s customer service piece is good, but I don't know whether our Health Catalyst people...

Aug 2023
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Manager

Relationship

The vendor keeps their promises, but I don't feel like they are as competent as other vendors. The...

Aug 2023
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Manager

Relationship

I would sum up the vendor’s support as great customer service because the support people are very...

Aug 2023
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VP/Other Executive

Relationship, Product

Our struggle with Health Catalyst Analytics Platform is that our organization has not invested...

Aug 2023
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VP/Other Executive

Operations

The implementation of Health Catalyst Analytics Platform has been one of our real issues. Health...

Aug 2023
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VP/Other Executive

Culture, Relationship

Health Catalyst has not kept all their promises, and that has been a part of the problem. They have...

Aug 2023
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VP/Other Executive

Product

Health Catalyst Analytics Platform has not worked as promised. We have a couple of use cases where...

Aug 2023
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VP/Other Executive

Relationship

I have a very positive feeling about the character of Health Catalyst as a company and of their...

Aug 2023
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VP/Other Executive

Relationship

Some people in our organization believe it would have been smoother to hire people internally and do...

Aug 2023
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VP/Other Executive

Relationship

My largest complaint about Health Catalyst is that we want them to sit down and talk with us about...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

The vendor hasn't really lifted anything off of our plates like we were hoping they would. We are...

Aug 2023
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Director

Loyalty, Product

When we first started using the platform, that was early in our analytics journey. We have...

Aug 2023
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Director

Relationship, Product

Health Catalyst’s biggest strength is their consultant base. They have a lot of people who have...

Aug 2023
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Director

Relationship

It seems to take longer than it should to get things completed with Health Catalyst's resources. I...

Aug 2023
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Director

Relationship

I love the total transparency of the vendor. We have a very open relationship. Anytime there are...

Aug 2023
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Director

Value

I would be very likely to recommend the product to a peer if they had no analytics program. I am not...

Aug 2023
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CIO

Loyalty

We looked at a lot of different vendors before we went with Health Catalyst, and the others were, in...

Aug 2023
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CIO

Relationship, Product, Value

We are very focused with the vendor on patient outcomes, so we don't look at the vendor as a data...

Aug 2023
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Manager

Loyalty

Health Catalyst Analytics Platform is part of our long-term plans. It has taken us a long time to...

Aug 2023
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VP/Other Executive

Relationship, Product

Health Catalyst is able to produce hard metrics. They are pretty on target with things.

Aug 2023
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Manager

Product

Health Catalyst Analytics Platform's biggest strength is its user interface. We don't have to know...

Aug 2023
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Manager

Product

One thing that really bothers me about the system is that its logic doesn't include if-then logic....

Aug 2023
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COO

Relationship

Our experience has been great. We have deepened our partnership with Health Catalyst. They are...

Jul 2023
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COO

Value

With the product, we have seen improvements in readmissions, and we have seen purchasing and supply...

Jul 2023
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COO

Relationship, Product

What makes Health Catalyst stand out and seen as valuable is their responsiveness, customer...

Jul 2023
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COO

Relationship

If an organization is serious about care transformation and moving toward a value-based delivery...

Jul 2023
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Director

Relationship

There are people in our organization that work with the representatives that are assigned to us, but...

Jul 2023
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Director

Relationship

We have had a long relationship with Health Catalyst. It is pretty steady. We are using them for...

Jul 2023
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Director

Relationship, Product

Health Catalyst’s products have helped us think of how to organize ourselves in a way to take...

Jul 2023
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Manager

Operations

There are always issues with training, and training is very subjective. We have trouble rolling out...

Jul 2023
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Manager

Loyalty, Product

I would tell the software developers that I think we are going to need to move away from a subject...

Jul 2023
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Manager

Loyalty

I really can't say whether it is Health Catalyst or our organization that is limiting our growth. We...

Jul 2023
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Manager

Culture, Relationship

Health Catalyst seems to promote the product to the executive level and not necessarily to the...

Jul 2023
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Manager

Value

Receiving our money’s worth is a work in progress. I think more visibility into the work delivered...

Jul 2023
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Manager

Product

I would like the Health Catalyst platform to be a little more open for other tools. For instance, we...

Jul 2023
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Manager

Loyalty

Because I know that Health Catalyst is actively improving on the product and that we are going to...

Jul 2023
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Manager

Loyalty, Relationship

We are going to maintain our relationship with Health Catalyst, but I am not sure whether the...

Jul 2023
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Manager

Relationship, Product

Health Catalyst has been a really good partner. But the product itself is not as user friendly as it...

Jul 2023
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(0)
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Manager

Relationship

Health Catalyst could do better at communicating changes so that we can adapt to them quickly. That...

Jul 2023
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VP/Other Executive

Relationship, Product

There are other technology platforms and analytic platforms out there, but Health Catalyst is...

Jul 2023
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(0)
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VP/Other Executive

Value

Health Catalyst has worked in AI on the analytics side. From the product, we are getting analytic...

Jul 2023
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(0)
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Manager

Relationship

Every single person I have interacted with on the Health Catalyst side has been an absolute joy to...

Jun 2023
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(0)
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Manager

Relationship

In the rare times we have had system issues, Health Catalyst has reached out to us. Sometimes their...

Jun 2023
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(0)
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Manager

Product

Health Catalyst Analytics Platform is easy to use, and its architecture is very simple. It has...

Jun 2023
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(0)
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Manager

Product

Health Catalyst has a plugin AI module that can bring some AI capabilities to the data products that...

Jun 2023
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(0)
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Manager

Relationship

We have an executive account lead with Health Catalyst who is always reaching out and checking in on...

Jun 2023
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(0)
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Manager

Relationship, Value

Health Catalyst is all about outcomes. Outcomes are the pillar of their company, so they are always...

Jun 2023
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(0)
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Manager

Product

When I think of interoperability, I think of a two-way data highway with data flowing in both...

Jun 2023
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(0)
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Manager

Relationship, Product

We have a variety of domains of data in Health Catalyst's product. We have clinical operational...

Jun 2023
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(0)
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VP/Other Executive

Relationship

The vendor is extremely engaged and involved in the project work. The platform is easy to use and...

May 2023
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(0)
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CMIO

Relationship

Health Catalyst is a great strategic partner; they are an honest group. The product is great.

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

The platform's scalability is not meeting expectations. We are having so many support issues with...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

We have noticed that Health Catalyst doesn't retain their employees a lot. Health Catalyst had a lot...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty

The vendor's population insights tools are extremely simple for nontechnical users. I think that is...

Mar 2023
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(0)
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VP/Other Executive

Product

Health Catalyst Analytics Platform is very restricted because it is the vendor’s proprietary tool,...

Mar 2023
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