HealthRules Payer Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship
HealthEdge has a very good user community that alerts us to problems.
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Relationship
One improvement I would like to see on the payer side would be faster turnaround times for some of...
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Product, Value
Automation within HealthRules Payer is really all built into the benefit plans, the fee schedules,...
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Relationship
Our frontline resource that we work with from HealthEdge is great at helping us when we have issues....
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Relationship
HealthEdge is a growing company, so there are opportunities for them to improve their understanding...
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Loyalty, Product
HealthEdge is still building out their core foundation. We have multiple platforms that they own,...
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Relationship, Value
HealthEdge invests in improving the product from a functionality perspective as well as a user...
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Relationship, Value
HealthRules Payer doesn't meet all of our needs. While HealthEdge is responsive, they focus more on...
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Relationship
HealthRules Payer is a really savvy, sophisticated platform and does a really good job. HealthEdge...
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Loyalty, Operations
There aren't a lot of out-of-the-box reports that we can use to better analyze our work. HealthEdge...
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Product
HealthEdge is great at being a core admin platform. The technology is phenomenal for processing...
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Value
My likelihood to recommend HealthRules Payer rates high. The solution is highly configurable. It...
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Operations, Product
HealthEdge has user notes for training. They aren't anything spectacular. Also, there aren't any AI...
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Loyalty, Product
I don't know what new technology I'm missing yet. AI is an example. It might prove to be pretty...
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Product, Value
I have been around for a long time and in this industry for decades. HealthRules Payer is the best...
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Operations
Our last upgrade was years ago, but we have a very intense implementation routine. We have built...
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Relationship
From the service end, if I have a problem, I have to write an internal ticket, and the problem is...
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Relationship, Product
HealthEdge could improve HealthRules Payer's technical performance. There is still slowness in the system....
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Value
Even though the vendor is not nickel-and-diming us, I am concerned that HealthEdge is starting to...
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Product
Besides the high degree of auto-adjudication with HealthRules Payer, it is very easy to integrate...
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Product
HealthRules Payer may perform better in certain cases, but from a purely financial and integration...
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Operations
The last time I got training from HealthEdge was a few years back, and it went well. The vendor had...
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Product
There is no interoperability capability currently that HealthEdge is giving to me except for the...
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Loyalty
We are implementing HealthEdge’s provider data management platform, and there is quite a bit of...
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Relationship
HealthEdge has been a great partner, and we are in a really good space today. We have good...
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Loyalty
There is virtually zero AI in HealthRules Payer, and maybe the vendor focused more on the other...
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Product
We are really happy with HealthRules Payer. We do reference calls all the time. All we do is use the...
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Relationship, Operations
HealthEdge's support is pretty good. The last time we upgraded, HealthEdge's implementation services...
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Loyalty, Relationship, Product
I think the vendor is making efforts to modernize our system. They can at least talk the talk....
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Relationship
The vendor needs to work on their issue resolution. They don't have enough resources on the support...
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Product, Value
The vendor has helped us get a big increase in 834 enrollment processing. Automatic payment...
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Product
The vendor's new strategic engagement with Edifecs could be a game changer. Right now, for EDI...
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Relationship
HealthEdge's strength is their commitment to the customer. They have a private-equity investment,...
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Loyalty
We attended HealthEdge's leadership conference, and if they can meet the direction that they are...
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Loyalty, Product
HealthEdge has a promotion system that we will put on. The vendor is trying to get end-user tasks...
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Relationship, Product
In the last year, the vendor created a known-issue spreadsheet that we can go out and download. I...
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Value
From a claims processing perspective, we are running a high percentage automatic adjudication rate,...
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Relationship, Product
The vendor seems a little behind on how fast they get any of the new technology. There is no AI in...
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Product
We really haven't had significant downtime with the system. It has been reliable in that regard. The...
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Loyalty, Product
The functionality we have is different than all of the functionality that now exists, and that is...
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Relationship, Operations
The vendor's people are always willing to get on the phone regardless of their level. They do that...
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Loyalty
I would buy this solution again. One vendor has come a long way since we got HealthRules Payer, so...
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Operations
In terms of implementation services, we can subscribe to a white-glove service, or we can do things...
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Product
The product doesn't always integrate well. It integrates with our authorization module, our EDW, and...
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Operations, Value
The vendor doesn't train us on anything. Originally, we bought some of their training packages, and...
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Culture, Value
The vendor avoids charging for every little thing as long as we have a contract. If we don't have a...
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Relationship, Operations
HealthEdge struggles to keep their promises. They tend to focus on bigger fish. We are a small fish,...
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Value
We have to give the vendor a little credit in terms of technology. Since we went live, there have...
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Relationship
The vendor's support has gotten better. We don't have the spreadsheets of things that haven't been...
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Value
If we were to recommend the solution to somebody, I would likely tell that person right off the bat...
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Value
HealthEdge, over the long haul, has avoided charging us for every little thing. However, their...
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Relationship
For the most part, HealthEdge has been a very good vendor. Their support is really good, and we have...
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Product, Value
We have a really high automatic adjudication rate. That has allowed us to automate the bulk of our...
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Product, Value
HealthRules Payer is an excellent system. I have worked on other systems, and HealthRules Payer is...
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Product
The system is really good, but there are some things in it that are lacking, like some workflow...
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Relationship
HealthEdge has an opportunity to share upgrade lessons learned across their client base. When a plan...
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Relationship
The ongoing operations and support from HealthEdge have improved significantly, along with the...
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Culture, Relationship
I really like the HealthRules Payer system, but HealthEdge could do a better job by listening to...
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Operations
HealthEdge needs a program that has the right people helping to deliver new functionality for new...
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Product
The HealthRules Payer system being a real-time system is great. We know the end result of a claim,...
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Operations, Product
HealthRules Payer is a really good system, but we could have been much further along if everything...
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Loyalty, Product
HealthRules Payer is a core processing system but not a billing system, so we have had to go to...
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Relationship
We have had an excellent hands-on experience with the people at HealthEdge. We meet with them...
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Loyalty
We have seen significant improvement over the last year in the proactiveness of HealthEdge. Their...
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Loyalty, Relationship
The executives at HealthEdge have a vision around AI, and they are mandating that all their leaders...
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Operations, Product
We haven't had any problems with HealthRules Payer upgrades. The solution is extremely stable with...
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Product
I like the familiarity with HealthRules Payer. The configurability is nice, and so is the ability to...
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Product
HealthRules Payer doesn’t meet all our needs, and part of this is our fault. The way that we do...
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Product
We haven't really adopted additional functionality in HealthRules Payer, but when we do have...
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Product
HealthEdge has done a good job of improving the quality of their products, but we get into...
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Relationship
We are working on getting upgrades, and HealthEdge is working with us as a customer to really...
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Relationship
I'm able to get anything I need with my account team with HealthEdge. I can call them on their cell...
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Product, Value
We are experiencing a high automatic adjudication rate with HealthRules Payer. With the way the...
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Relationship
HealthEdge is still a relatively young company, and they have been doing a lot of acquisitions. As...
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Relationship
HealthEdge is getting better at being proactive. We have a really good day-to-day resource that we...
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Relationship, Product
The front-end users love HealthRules Payer; it is easy to configure, and the functionality is great....
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Product
The inherent core of HealthRules Payer is automation. I wouldn't say it is AI. The system is a...
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Relationship
HealthEdge's customer support is inconsistent. If we can get the right people, they will kill it. If...
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Value
HealthEdge is better than most at not nickel-and-diming, but there are still times when they do. I...
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Product
When it comes to the system, HealthEdge is far ahead of anyone else in terms of intuitiveness,...
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Operations, Product
I usually tell my people to just log into the system and try a transaction. They can do 70%–80% of...
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Relationship, Product
We have been working with HealthEdge on scorecards and results. The system shows the metrics around...
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Operations
We don't do a lot of training with HealthEdge, so we aren't utilizing their training services, but...
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Relationship, Operations
We have had very successful implementations with HealthRules Payer. We have had some bumps in the...
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Value
The cost of HealthRules Payer is fair with market value. Naturally, HealthEdge is a for-profit...
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Loyalty, Product
I haven't gone to RFP. I inherited HealthRules Payer, and there are other systems out there. We are...
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Product
HealthRules Payer has an outdated UI. It is a little cluttered. The vendor could definitely take...
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Loyalty
HealthRules Payer is clearly a superior technology to legacy technologies. Moving to HealthRules...
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Operations
Implementations are difficult and costly. That is a drawback. However, we are live now, and we are...
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Relationship, Product, Value
The system is very configurable, and the vendor is supportive of us reaching our targeted automatic...
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Relationship
HealthEdge's work with APIs and interoperability is strong. HealthEdge has supported us in...
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Operations, Value
It would have been cool to do this survey after meeting with HealthEdge because then I would know...
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Relationship
We have invested in other HealthEdge products, like Source. The vendor is really strong with clean...
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Relationship
HealthEdge doesn’t do very well at being proactive on the service side. We constantly have to...
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Value
HealthEdge is fair about charging, and there are no significant charges as we have seen with other vendors....
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Product
HealthRules Payer is a pretty good product for a midsize payer plan. It is pretty intuitive. We...
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Operations
Implementations and upgrades are sometimes part of HealthEdge’s downfall. Sometimes in their...
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Relationship, Product
Interoperability is what HealthRules Payer lacks. The vendor has an API connector, but it is...
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