GuardRFID RTLS Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Operations

During implementation times, HID Healthcare RTLS is very helpful. If we have any issues, they are...

Oct 2024
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Analyst/Coordinator

Product

TotGuard has a user interface that is somewhat intuitive and straightforward, and it lets us know...

Oct 2024
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Analyst/Coordinator

Relationship

I haven’t heard from HID Healthcare RTLS for quite some time. We would like them to reach out to us...

Oct 2024
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Director

Product

Our security system is card access to the security-sensitive areas. TotGuard integrates with that...

Aug 2024
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Director

Relationship, Operations, Product

For the people using the product day in and day out, it is very user friendly. For those who don't...

Aug 2024
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Director

Loyalty, Product

Our main reason for having the product is infant security. The infants do not leave their assigned...

Aug 2024
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Director

Relationship, Value

In years past, TotGuard was owned by GuardRFID, and they never updated the TotGuard system, and we...

Aug 2024
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Director

Relationship

HID Healthcare RTLS is the third different company we have had. Of the three of them, HID Healthcare...

Aug 2024
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Analyst/Coordinator

Relationship, Operations

We used to have regular meetings with HID Healthcare RTLS, but we haven’t for a while. They also...

Jul 2024
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Analyst/Coordinator

Relationship

We could call HID Healthcare RTLS, and they could help us pretty quickly. However, it is hard to...

Jul 2024
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Analyst/Coordinator

Operations, Product

When the vendor first came to our facility and we trained everybody, the vendor wanted us to put a...

Jul 2024
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Analyst/Coordinator

Value

I don’t know why HID Healthcare RTLS charges more for the equipment version of TotGuard than the...

Jul 2024
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Analyst/Coordinator

Value

According to HID Healthcare RTLS, each TotGuard tag is only good for a year, but it really can go...

Jul 2024
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Analyst/Coordinator

Relationship

HID Healthcare RTLS is pretty proactive. If they identify that a user is kind of new when they call...

Jul 2024
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Analyst/Coordinator

Product

If an organization has their own infrastructure built up for the Wi-Fi and the network, the system...

Jul 2024
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Analyst/Coordinator

Product

It would be nice if the products were rechargeable so that they weren't disposable when the...

Jul 2024
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Analyst/Coordinator

Operations

I am not aware of any training. We have just been figuring it out as we go, and the users who...

Jul 2024
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Analyst/Coordinator

Value

We have a hard time telling apart the mother-baby units and the labor and delivery units and keeping...

Jul 2024
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Manager

Product

TotGuard needs patient-based data to run. It needs the data of the mother and the data of the child,...

May 2024
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Manager

Relationship

I would tell someone considering a solution in the market to take a look at TotGuard. If someone is...

May 2024
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Manager

Relationship

GuardRFID sent a technical resource to one of our sites, and the resource was excellent and very...

May 2024
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Manager

Culture

The batteries of the tags in TotGuard have a lifespan of about 10 months to a year, and GuardRFID...

May 2024
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Manager

Relationship

If I have an issue in TotGuard and I’m not getting the results I need, I reach out to my contact at...

May 2024
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Manager

Value

TotGuard is one of the more expensive solutions on the market, but it is the best. One benefit that...

May 2024
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Manager

Value

One reservation we have had from facilities wanting TotGuard is the cost. If the facilities can get...

May 2024
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Manager

Product

TotGuard is a good product, and I have been impressed with it. The learning curve in TotGuard is a...

May 2024
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Manager

Relationship

GuardRFID has a great working relationship with our leaders, and the support we get from the vendor...

May 2024
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Manager

Product

I appreciate the way that TotGuard interfaces with our badge security systems. Some of the other...

May 2024
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Manager

Operations

Before the pandemic, whenever we had a go-live for TotGuard, GuardRFID would provide a technical...

May 2024
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Director

Operations

There is one person at GuardRFID who can provide training and has good product knowledge. All of the...

Apr 2024
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Director

Product

Solutions for facilities of our size tend to be really lacking. We are not an enterprise...

Apr 2024
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Director

Relationship

Our relationship with GuardRFID has developed over a number of years, but they would prefer for us...

Apr 2024
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Director

Product

The solution consists of both hardware and software components. It runs on a Windows server....

Apr 2024
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Manager

Relationship

I have never had a contact at GuardRFID. I have put tickets in with the TotGuard representatives and...

Apr 2024
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Manager

Product

I like the tracking and the whole idea of TotGuard for infant security. I like being able to locate...

Apr 2024
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Manager

Product

We have a lot of our staff members who aren’t able to log in to TotGuard, so the alarms go off...

Apr 2024
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Manager

Relationship, Product

I would recommend TotGuard for someone who is in a place where they can get access to support, but...

Apr 2024
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Manager

Operations, Product

We haven't had any issues with TotGuard, and when there are any software updates for it, we get...

Apr 2024
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Manager

Value

A lot of our patients refuse to wear certain TotGuard tags, so we are spending money to have these...

Apr 2024
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Manager

Value

We have really struggled with the TotGuard umbilical tags expiring. The tags are not uploading to...

Apr 2024
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Director

Relationship

The TotGuard product itself is good. TotGuard works exactly like GuardRFID says it will. It is easy...

Apr 2024
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Director

Culture

The sales process and the implementation were not good, and we are still having some side effects...

Apr 2024
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Director

Value

When we purchased TotGuard, we were short a couple of tag readers and such. GuardRFID told me they...

Apr 2024
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Director

Operations

It would be nice if GuardRFID could do follow-up training with the staff on the basic operation of...

Apr 2024
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Director

Loyalty, Product

We upgraded the product, but TotGuard wasn't anything new. The main reason we upgraded was that the...

Apr 2024
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Analyst/Coordinator

Operations

I don't get any training. GuardRFID never offered training unless my superiors got something that...

Feb 2024
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Analyst/Coordinator

Product

We have the TotGuard devices in stairways where we exit and in the elevators, so anytime a baby with...

Feb 2024
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Analyst/Coordinator

Relationship

Sometimes, we get a note offline, and I'm not sure what causes that or how to fix the issue. I call...

Feb 2024
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Manager

Relationship

I would buy TotGuard again, but I would have a better plan and more support for it. It is difficult...

Jan 2024
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(0)
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Manager

Relationship, Operations

When we needed to move a sensor, it took a long time for us to get support. It was so difficult to...

Jan 2024
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(0)
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Manager

Relationship

When there is a difficulty with the product, GuardRFID should respond right away. We often get the...

Jan 2024
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(0)
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Manager

Product

For the nurses that use TotGuard, it is good and easy to learn. And TotGuard tracks things. When we...

Jan 2024
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Manager

Relationship

My likelihood to recommend TotGuard to a peer or friend who works at a similar organization is low....

Jan 2024
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(0)
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Manager

Loyalty, Relationship

I don't see GuardRFID communicating with us, reaching out to us, or saying anything they are going...

Jan 2024
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(0)
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Analyst/Coordinator

Value

TotGuard is pretty expensive, but it works well. Our upgrade was good. I like the safety it brings...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

I like the system, but the TotGuard devices for moms break a lot due to being dropped. The seal on...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I would like to fix a certain user issue in the system. When a mom and baby change floors, we have...

Jan 2024
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Director

Operations, Product

The design of the system is easy to use. The hardware and software are both user friendly.

Jan 2024
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(0)
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Director

Relationship

We had to make a product change, and GuardRFID had delays in getting us the equipment we needed....

Jan 2024
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(0)
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Director

Relationship, Operations

There is a gap in the ability to contact GuardRFID and have real-time support. We have been trained...

Jan 2024
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Director

Product

With integration, we have to make requests because the vendor doesn't come in and give us options....

Jan 2024
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Director

Loyalty

When we began the process of courting a replacement for our previous solution, GuardRFID's system...

Dec 2023
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Director

Operations

There is quite a bit of stress that comes along with tweaking an infant security system. Whether the...

Dec 2023
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Director

Culture, Relationship

When companies have a new customer on the hook, they are pretty aggressive in making promises about...

Dec 2023
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(0)
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Director

Product, Value

The GuardRFID product is fantastic. The previous system we used had one thing going for it; once the...

Dec 2023
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Director

Relationship

GuardRFID's support team is money, and if they can't figure something out over the phone, they will...

Dec 2023
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Director

Operations

I'm old school, so there is a part of me that really wishes that people would just come on-site and...

Dec 2023
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Analyst/Coordinator

Product

TotGuard is perfect. Everything works really well with it. I like how easy it is to track patients,...

Dec 2023
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Analyst/Coordinator

Product

The product’s PoE switches don’t last as long as we thought they would. Replacing them is kind of a...

Dec 2023
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(0)
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Analyst/Coordinator

Product

We had several occurrences where a parent tried taking a child when they weren't supposed to, and...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

The product does what we want it to do. However, once we start adding a lot more devices, we don’t...

Dec 2023
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(0)
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Analyst/Coordinator

Product

The tracking layout needs to be different in terms of how we visually see it on the screen. It is...

Dec 2023
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Analyst/Coordinator

Product

We can track anything that we want to keep track of with the product. We may have some carts that we...

Dec 2023
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Analyst/Coordinator

Operations, Value

Our end users are pretty comfortable with the solution. Our implementations of the vendor's upgrades...

Dec 2023
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(0)
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Analyst/Coordinator

Product

We don't have any integration options besides HL7 for transferring patients, but that is pretty...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

There are release notes that are available for us to go back and look at, but the vendor could...

Dec 2023
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(0)
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Analyst/Coordinator

Product, Value

Technology becomes obsolete quickly. Our issue with the system isn't necessarily that it is...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

The product is not part of our long-term plans. Our use of TotGuard is limited. We have had other...

Nov 2023
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VP/Other Executive

Relationship

GuardRFID does not keep all of their promises. When I first moved into this position, it was...

Nov 2023
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VP/Other Executive

Product, Value

We value the technology and what it does for infant security, but the way GuardRFID sets up the...

Nov 2023
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(0)
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VP/Other Executive

Product

The challenge with us trying to use this technology in multiple different avenues is the fact that...

Nov 2023
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VP/Other Executive

Relationship

I think people at GuardRFID are empowered to solve problems. We have met with several different...

Nov 2023
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VP/Other Executive

Product

We still have some challenges, but the technology does what it needs to do to keep our infants safe...

Nov 2023
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(0)
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VP/Other Executive

Relationship

I would want the customer support people to improve their ability to resolve any challenges or...

Nov 2023
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