GuardRFID RTLS Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
During implementation times, HID Healthcare RTLS is very helpful. If we have any issues, they are...
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Product
TotGuard has a user interface that is somewhat intuitive and straightforward, and it lets us know...
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Relationship
I haven’t heard from HID Healthcare RTLS for quite some time. We would like them to reach out to us...
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Product
Our security system is card access to the security-sensitive areas. TotGuard integrates with that...
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Relationship, Operations, Product
For the people using the product day in and day out, it is very user friendly. For those who don't...
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Loyalty, Product
Our main reason for having the product is infant security. The infants do not leave their assigned...
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Relationship, Value
In years past, TotGuard was owned by GuardRFID, and they never updated the TotGuard system, and we...
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Relationship
HID Healthcare RTLS is the third different company we have had. Of the three of them, HID Healthcare...
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Relationship, Operations
We used to have regular meetings with HID Healthcare RTLS, but we haven’t for a while. They also...
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Relationship
We could call HID Healthcare RTLS, and they could help us pretty quickly. However, it is hard to...
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Operations, Product
When the vendor first came to our facility and we trained everybody, the vendor wanted us to put a...
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Value
I don’t know why HID Healthcare RTLS charges more for the equipment version of TotGuard than the...
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Value
According to HID Healthcare RTLS, each TotGuard tag is only good for a year, but it really can go...
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Relationship
HID Healthcare RTLS is pretty proactive. If they identify that a user is kind of new when they call...
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Product
If an organization has their own infrastructure built up for the Wi-Fi and the network, the system...
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Product
It would be nice if the products were rechargeable so that they weren't disposable when the...
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Operations
I am not aware of any training. We have just been figuring it out as we go, and the users who...
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Value
We have a hard time telling apart the mother-baby units and the labor and delivery units and keeping...
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Product
TotGuard needs patient-based data to run. It needs the data of the mother and the data of the child,...
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Relationship
I would tell someone considering a solution in the market to take a look at TotGuard. If someone is...
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Relationship
GuardRFID sent a technical resource to one of our sites, and the resource was excellent and very...
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Culture
The batteries of the tags in TotGuard have a lifespan of about 10 months to a year, and GuardRFID...
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Relationship
If I have an issue in TotGuard and I’m not getting the results I need, I reach out to my contact at...
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Value
TotGuard is one of the more expensive solutions on the market, but it is the best. One benefit that...
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Value
One reservation we have had from facilities wanting TotGuard is the cost. If the facilities can get...
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Product
TotGuard is a good product, and I have been impressed with it. The learning curve in TotGuard is a...
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Relationship
GuardRFID has a great working relationship with our leaders, and the support we get from the vendor...
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Product
I appreciate the way that TotGuard interfaces with our badge security systems. Some of the other...
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Operations
Before the pandemic, whenever we had a go-live for TotGuard, GuardRFID would provide a technical...
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Operations
There is one person at GuardRFID who can provide training and has good product knowledge. All of the...
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Product
Solutions for facilities of our size tend to be really lacking. We are not an enterprise...
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Relationship
Our relationship with GuardRFID has developed over a number of years, but they would prefer for us...
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Product
The solution consists of both hardware and software components. It runs on a Windows server....
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Relationship
I have never had a contact at GuardRFID. I have put tickets in with the TotGuard representatives and...
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Product
I like the tracking and the whole idea of TotGuard for infant security. I like being able to locate...
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Product
We have a lot of our staff members who aren’t able to log in to TotGuard, so the alarms go off...
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Relationship, Product
I would recommend TotGuard for someone who is in a place where they can get access to support, but...
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Operations, Product
We haven't had any issues with TotGuard, and when there are any software updates for it, we get...
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Value
A lot of our patients refuse to wear certain TotGuard tags, so we are spending money to have these...
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Value
We have really struggled with the TotGuard umbilical tags expiring. The tags are not uploading to...
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Relationship
The TotGuard product itself is good. TotGuard works exactly like GuardRFID says it will. It is easy...
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Culture
The sales process and the implementation were not good, and we are still having some side effects...
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Value
When we purchased TotGuard, we were short a couple of tag readers and such. GuardRFID told me they...
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Operations
It would be nice if GuardRFID could do follow-up training with the staff on the basic operation of...
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Loyalty, Product
We upgraded the product, but TotGuard wasn't anything new. The main reason we upgraded was that the...
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Operations
I don't get any training. GuardRFID never offered training unless my superiors got something that...
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Product
We have the TotGuard devices in stairways where we exit and in the elevators, so anytime a baby with...
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Relationship
Sometimes, we get a note offline, and I'm not sure what causes that or how to fix the issue. I call...
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Relationship
I would buy TotGuard again, but I would have a better plan and more support for it. It is difficult...
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Relationship, Operations
When we needed to move a sensor, it took a long time for us to get support. It was so difficult to...
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Relationship
When there is a difficulty with the product, GuardRFID should respond right away. We often get the...
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Product
For the nurses that use TotGuard, it is good and easy to learn. And TotGuard tracks things. When we...
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Relationship
My likelihood to recommend TotGuard to a peer or friend who works at a similar organization is low....
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Loyalty, Relationship
I don't see GuardRFID communicating with us, reaching out to us, or saying anything they are going...
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Value
TotGuard is pretty expensive, but it works well. Our upgrade was good. I like the safety it brings...
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Loyalty, Product
I like the system, but the TotGuard devices for moms break a lot due to being dropped. The seal on...
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Loyalty, Product
I would like to fix a certain user issue in the system. When a mom and baby change floors, we have...
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Operations, Product
The design of the system is easy to use. The hardware and software are both user friendly.
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Relationship
We had to make a product change, and GuardRFID had delays in getting us the equipment we needed....
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Relationship, Operations
There is a gap in the ability to contact GuardRFID and have real-time support. We have been trained...
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Product
With integration, we have to make requests because the vendor doesn't come in and give us options....
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Loyalty
When we began the process of courting a replacement for our previous solution, GuardRFID's system...
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Operations
There is quite a bit of stress that comes along with tweaking an infant security system. Whether the...
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Culture, Relationship
When companies have a new customer on the hook, they are pretty aggressive in making promises about...
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Product, Value
The GuardRFID product is fantastic. The previous system we used had one thing going for it; once the...
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Relationship
GuardRFID's support team is money, and if they can't figure something out over the phone, they will...
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Operations
I'm old school, so there is a part of me that really wishes that people would just come on-site and...
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Product
TotGuard is perfect. Everything works really well with it. I like how easy it is to track patients,...
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Product
The product’s PoE switches don’t last as long as we thought they would. Replacing them is kind of a...
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Product
We had several occurrences where a parent tried taking a child when they weren't supposed to, and...
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Loyalty
The product does what we want it to do. However, once we start adding a lot more devices, we don’t...
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Product
The tracking layout needs to be different in terms of how we visually see it on the screen. It is...
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Product
We can track anything that we want to keep track of with the product. We may have some carts that we...
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Operations, Value
Our end users are pretty comfortable with the solution. Our implementations of the vendor's upgrades...
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Product
We don't have any integration options besides HL7 for transferring patients, but that is pretty...
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Relationship
There are release notes that are available for us to go back and look at, but the vendor could...
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Product, Value
Technology becomes obsolete quickly. Our issue with the system isn't necessarily that it is...
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Loyalty
The product is not part of our long-term plans. Our use of TotGuard is limited. We have had other...
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Relationship
GuardRFID does not keep all of their promises. When I first moved into this position, it was...
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Product, Value
We value the technology and what it does for infant security, but the way GuardRFID sets up the...
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Product
The challenge with us trying to use this technology in multiple different avenues is the fact that...
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Relationship
I think people at GuardRFID are empowered to solve problems. We have met with several different...
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Product
We still have some challenges, but the technology does what it needs to do to keep our infants safe...
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Relationship
I would want the customer support people to improve their ability to resolve any challenges or...
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