GuardRFID RTLS Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
The mothers and babies wear monitors, and we have to link them. We can identify where the babies are...
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Relationship, Product
I would like to see a proactive check-in from HID Healthcare RTLS with any updates or options that...
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Relationship, Product
TotGuard is reliable. It is easy to use and does not have excessive false alarms. HID Healthcare...
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Product
I wouldn't buy TotGuard again. There are too many issues. Even with our Wi-Fi being so much of an...
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Loyalty
I don't think we are exploring any other options, so TotGuard is probably not our least favorite of...
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Relationship
I call a certain person that I assume works for the vendor for support. Their number is the number...
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Relationship
I never hear from the vendor. They are not calling in on monthly maintenance or anything like that....
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Loyalty, Product
TotGuard does exactly what it should do. The only issue is that we have power injectors. Basically,...
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Relationship, Product
TotGuard does a very good job. It is easy to read, and it is really straightforward. Users have no...
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Value
Some supplies are contingent on the system, and there were supposed to be improvements with some of...
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Relationship
GuardRFID is really good in terms of the fact there are a few individuals there who are good with...
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Product
I would not buy GuardRFID RTLS again. There are a lot of issues on the back end with the feature set...
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Operations
GuardRFID's implementation services are okay. When we do an upgrade, they say that it is supposed to...
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Product, Value
TotGuard's ability to drive tangible outcomes is middle of the road. It is in place because there is...
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Product
I am not so sure TotGuard is something I would just endorse. I have had so many issues with...
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Operations
GuardRFID does not keep all promises. The training standards are left to be desired. This could also...
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Relationship, Product
We tried the TotGuard umbilical bands, and those were terrible to get off. We really struggled to...
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Value
We have to buy TotGuard devices every year. We weren't aware that they have to be replaced every year....
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Relationship
We really haven't had too much need of support from HID Healthcare RTLS. We call them when we have...
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Product
We have had a few problems with the TotGuard bands. The system tells us overhead what the patient is...
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Culture, Operations
There were some claims that were made initially about the solution that didn't quite pan out. This...
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Operations
HID Healthcare RTLS is more than willing to sit down with us, train us, and keep us up-to-date if we...
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Operations
HID Healthcare RTLS doesn't do the actual installation; a third party does the implementation. I...
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Loyalty, Relationship
We have a wishlist of things we would like the vendor to provide, and they are working on those, but...
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Relationship
The vendor's support has been excellent. They are very responsive. I can only think of one instance...
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Value
Whether I would recommend this product to another organization depends on their situation, but if...
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Relationship, Value
We really liked the previous system we had, and it was great, but it was very expensive. We found...
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Loyalty
We switched to TotGuard from a different product at one site recently, and the adjustment between...
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Product
Once we got the product in and situated, it has done really well. The product has been solid for us....
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Value
With HID Healthcare RTLS, we of course have to pay for everything, but they are not like some...
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Operations
During implementation times, HID Healthcare RTLS is very helpful. If we have any issues, they are...
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Product
TotGuard has a user interface that is somewhat intuitive and straightforward, and it lets us know...
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Relationship
I haven’t heard from HID Healthcare RTLS for quite some time. We would like them to reach out to us...
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Product
Our security system is card access to the security-sensitive areas. TotGuard integrates with that...
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Relationship, Operations, Product
For the people using the product day in and day out, it is very user friendly. For those who don't...
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Loyalty, Product
Our main reason for having the product is infant security. The infants do not leave their assigned...
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Relationship, Value
In years past, TotGuard was owned by GuardRFID, and they never updated the TotGuard system, and we...
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Relationship
HID Healthcare RTLS is the third different company we have had. Of the three of them, HID Healthcare...
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Relationship, Operations
We used to have regular meetings with HID Healthcare RTLS, but we haven’t for a while. They also...
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Relationship
We could call HID Healthcare RTLS, and they could help us pretty quickly. However, it is hard to...
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Operations, Product
When the vendor first came to our facility and we trained everybody, the vendor wanted us to put a...
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Value
I don’t know why HID Healthcare RTLS charges more for the equipment version of TotGuard than the...
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Value
According to HID Healthcare RTLS, each TotGuard tag is only good for a year, but it really can go...
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Relationship
HID Healthcare RTLS is pretty proactive. If they identify that a user is kind of new when they call...
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Product
If an organization has their own infrastructure built up for the Wi-Fi and the network, the system...
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Product
It would be nice if the products were rechargeable so that they weren't disposable when the...
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Operations
I am not aware of any training. We have just been figuring it out as we go, and the users who...
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Value
We have a hard time telling apart the mother-baby units and the labor and delivery units and keeping...
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Product
TotGuard needs patient-based data to run. It needs the data of the mother and the data of the child,...
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Relationship
I would tell someone considering a solution in the market to take a look at TotGuard. If someone is...
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Relationship
GuardRFID sent a technical resource to one of our sites, and the resource was excellent and very...
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Culture
The batteries of the tags in TotGuard have a lifespan of about 10 months to a year, and GuardRFID...
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Relationship
If I have an issue in TotGuard and I’m not getting the results I need, I reach out to my contact at...
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Value
TotGuard is one of the more expensive solutions on the market, but it is the best. One benefit that...
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Value
One reservation we have had from facilities wanting TotGuard is the cost. If the facilities can get...
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Product
TotGuard is a good product, and I have been impressed with it. The learning curve in TotGuard is a...
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Relationship
GuardRFID has a great working relationship with our leaders, and the support we get from the vendor...
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Product
I appreciate the way that TotGuard interfaces with our badge security systems. Some of the other...
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Operations
Before the pandemic, whenever we had a go-live for TotGuard, GuardRFID would provide a technical...
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Operations
There is one person at GuardRFID who can provide training and has good product knowledge. All of the...
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Product
Solutions for facilities of our size tend to be really lacking. We are not an enterprise...
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Relationship
Our relationship with GuardRFID has developed over a number of years, but they would prefer for us...
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Product
The solution consists of both hardware and software components. It runs on a Windows server....
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Relationship
I have never had a contact at GuardRFID. I have put tickets in with the TotGuard representatives and...
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Product
I like the tracking and the whole idea of TotGuard for infant security. I like being able to locate...
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Product
We have a lot of our staff members who aren’t able to log in to TotGuard, so the alarms go off...
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Relationship, Product
I would recommend TotGuard for someone who is in a place where they can get access to support, but...
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Operations, Product
We haven't had any issues with TotGuard, and when there are any software updates for it, we get...
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Value
A lot of our patients refuse to wear certain TotGuard tags, so we are spending money to have these...
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Value
We have really struggled with the TotGuard umbilical tags expiring. The tags are not uploading to...
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Relationship
The TotGuard product itself is good. TotGuard works exactly like GuardRFID says it will. It is easy...
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Culture
The sales process and the implementation were not good, and we are still having some side effects...
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Value
When we purchased TotGuard, we were short a couple of tag readers and such. GuardRFID told me they...
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Operations
It would be nice if GuardRFID could do follow-up training with the staff on the basic operation of...
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Loyalty, Product
We upgraded the product, but TotGuard wasn't anything new. The main reason we upgraded was that the...
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