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HST eChart (Surgery Centers)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Nurse
The implementation with HST Pathways could have been better, and that is partially due to COVID-19....
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Nurse
There is a little bit of room for improvement with HST eChart's interoperability. We used it with a...
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Nurse
HST eChart is very user friendly. Even people who are afraid of computers can use this.
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Nurse
Some of the reports in HST eChart could be a little better. It is probably because we are complex....
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Nurse
HST Pathways has very good customer service. They are always there. I can always reach somebody, and...
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Nurse
Since we have gone live with HST eChart and gone through all the little hiccups, we are using a lot...
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Nurse
We have a pretty good team here. We are driven, and we have a goal. If we are not using the tool for...
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Director
During the implementation, we were told that HST Pathways was going to take care of some things...
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Director
We had problems with our previous vendor’s updates, but I don't find that happening with HST...
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Director
HIST eChart is expensive, but it has saved us a lot of manual time on other ends.
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Director
Whenever I call HST Pathways, I actually get someone to answer the phone. If something needs to be...
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Director
In the beginning, the implementation was a bit of a struggle, but we don't even know when the vendor...
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Director
I haven't needed a lot of training on the system. We went to the vendor's training, and it was good...
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Director
The system definitely supports our integration goals. We have bought an add-on system that works...
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Director
I love HST eChart. The quality is good, and the system always works. Over the past several years, we...
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Director
The ease of use was the only reason that we got buy-in from all of the doctors. We told each doctor...
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Director
I wasn't really happy with all of the reports in the system in the beginning, but the reports have...
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Director
Our vital signs pull into the system, and I would consider that functionality to be kind of new...
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Director
The system meets all of our needs right now. There is nothing that I wish the system could do. When...
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Director
The vendor's phone and web support are great. The support people are always there and don't care...
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Director
I am sure that the vendor executives are involved. I just call the vendor, and my problems get...
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Director
We are able to measure and monitor all kinds of things, and the system gives me the ability to do...
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Director
We need to contact HST Pathways when we want to develop a new template or new type of consent, and...
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Director
Something that would improve my HST Pathways experience would be if they would do follow-up with...
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Director
The product supports us, but we haven't maximized our opportunities due to the cost. The system...
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Director
Recently, we have had some problems with some data going across to our record. HST Pathways has been...
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Director
We rolled out another one of HST Pathways' products first. A little while later, we went live with...
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Director
Our physicians use a dictation service. they can dictate through HST eChart, and we have a couple of...
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Director
We know some of HST Pathways’ executives, and they are just very personal people. They are not up in...
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Director
HST Pathways is constantly innovating. They also keep up to date with mandatory reporting to make...
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Director
I really cannot say that there is a whole lot that could be better. If we had any problems, one of...
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Director
HST Pathways recently acquired a product called Casetabs. It is a TV monitor system that a facility...
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Nurse
HST Pathways is very slow to respond to issues. They say that they can do things for us, but then...
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Nurse
Once we have HST eChart the way we want it, it is easy to use. But it can be hard to maneuver the...
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Nurse
I would like to have a spot on the solution's home screen where I could see beds that have been...
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Nurse
HST eChart is good. It does pretty comprehensive charting. The vendor has a community portal on the...
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Nurse
The vendor has been very attentive. We have an account executive, and I have my customer service...
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Nurse
The vendor's training was awesome. It is hard to train on a chart until we do it. But we had people...
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Nurse
The vendor will often take ideas and put them in the next updates. They have taken all our...
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Analyst/Coordinator
The process for medication reconciliation is tedious. Users have to select everything and then click...
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Analyst/Coordinator
I really like that when we are in the system, it shows a percentage of the chart's completeness in...
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Nurse
When we first went live with HST eChart, things were rough. We went from paper to this system, and...
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Nurse
I like HST eChart's flexibility. I can build the solution the way that I want. I don't have to rely...
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Nurse
I would love to have a robust communication tool in HST eChart so that I could talk with the people...
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Director
It is hard to say what could be better about HST Pathways' implementations because I don't know...
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Director
The system is very user friendly. Travelers or agency nurses come in, and there is a short tutorial...
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Director
I would like to get some help with the reporting in HST eChart. It is hard to know where the data is...
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Director
The vendor’s support people are great. I email them with a question, and somebody usually gets back...
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Director
If I needed executive involvement from HST Pathways, I could get it. I certainly enjoyed the user...
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Director
Some of the support for the billing staff hasn’t been at the level we would like. Our primary person...
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Director
I recommend HST eChart. I tell people about how it is specific to a surgery center and that we can...
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Director
When we call HST Pathways, we usually get the person we need to talk to right away. We get a live...
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Director
The implementation was seamless; it was well planned and well organized. The go-live build fit the...
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Director
I am giving HST Pathways a pass because everything is online right now, but sometimes that is...
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Director
The system is super easy to use. The staff is accustomed to the workflow.
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Director
HST Pathways could be more proactive with new offerings.
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Manager
Nickel-and-diming mostly happens for interfaces. Recently, we had an interface with patient monitors...
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Manager
HST eChart is just not user friendly, and it has a lot of glitches. In the EHR, I don't like the...
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Nurse
I would tell others that HST eChart is easy to use. It seems to be very thorough. The system tells...
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Manager
I would probably not choose to buy HST eChart again. As far as scheduling purposes go, the system is...
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Manager
As far as the marketing side goes, HST Pathways does not keep all promises. Our representative will...
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Manager
On the actual program side, the people that do the training and the support are always helpful in...
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Nurse
HST eChart is pretty straightforward. Even our technologically challenged provider does pretty well...
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Director
Our frustration with the vendor has increased over the last year. Initially, I was very optimistic...
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Director
Out of the gate, new users of HST Pathways’ software are bombarded with confusion. We go to one...
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Director
We are looking at getting new vital signs monitors and different gas monitors for anesthesia. The...
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Director
I understand that the vendor has either had a buyout or some infusion of some money from a...
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Director
We have been able to create multiple templates for pretty much all of the specialties so that they...
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Director
I like HST eChart. I like the block method. Each block represents a page in a patient's chart, and I...
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Director
Initially, I thought the vendor’s training was pretty good. But I kept really good notes on what I...
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Director
I can’t say that I have any contact with or involvement from the president, vice president, or any...
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Director
HST eChart works really well in our space. The system has a lot of customization options. That is...
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Director
We didn't give our physicians much of a choice about using this solution. A lot of places are still...
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Director
From a clinical view, the solution works really well. We can sit down with new providers for five...
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Director
From the clinical side of things, the solution flows well and is easy to use. We don't have to be...
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Director
The solution is not very intuitive for our medical records team. HST eChart is a little bit more...
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VP/Other Executive
We are a small group, so a lot of tasks fall to each one of us. The support provided by HST Pathways...
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VP/Other Executive
HST Pathways is proactive. They do what every other vendor does that is involved in version updates....
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VP/Other Executive
I would like to have classes on new versions releases. There are so many things I am reading about...
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Manager
We have pathology reports that come in from an outside laboratory, and it is a rather tedious...
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Manager
HST Pathways’ customer service is amazing. We call their number and get a live person every time....
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Manager
The reporting in HST eChart is phenomenal. If there is a report that we need, HST Pathways can find...
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Manager
HST Pathways is a team member of ours, not just a vendor that we use. I work closely with a myriad...
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Manager
There is very little that I don't like about HST eChart. It does everything that it sets out to do,...
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Manager
I imagine that HST eChart is only going to keep getting better. I have been working with HST...
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Manager
When we had the training for HST eChart, the vendor sent a couple of people down to their training...
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Manager
The only problem I have with HST eChart is that we have no way to take a credit card as payment when...
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Manager
Our anesthesia workflow in HST eChart is excellent. We recently had our CMS surveys come in, and...
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Manager
HST eChart is pretty easy to use. We require very little training to use it. We use it for charting...
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Analyst/Coordinator
HST eChart is user friendly for the most part. I was pleasantly surprised by the recent upgrade. It...
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Analyst/Coordinator
From a billing standpoint, I have to go to a couple of screens to get the information I need, so I...
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Analyst/Coordinator
The vendor's customer support is excellent; I am very happy with it. I don’t have to wait on the...
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Analyst/Coordinator
I have been at this organization for several years, and I still have to ask for help every time I...
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Analyst/Coordinator
When we call the vendor's executives, they point us in another direction instead of problem solving...
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Director
HST Pathways is always looking toward the future. They help push us forward.
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Director
I love HST Pathways' support. I keep telling the vendor that they don't sell their web support to...
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Director
HST Pathways is always proactive. They have service managers who can point us in the right...
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Director
I have received more than my money's worth for HST eChart. This solution gives me the least hassle...
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Manager
If someone asked me about the vendor, I would tell them that HST Pathways struggles with...
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Manager
HST Pathways struggles on the project management side for implementation. HST Pathways lacks project...
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Manager
We have been using HST Pathways for quite some time. We are sending out an RFP to several companies...
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Manager
HSTeChart has a lot of integration needs and doesn't necessarily integrate that much, but there are...
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Manager
Everybody I talk to within HST Pathways can ultimately bring something forward.
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Manager
HSTeChart's user interface is made with old programming. HST Pathways gained a lot of centers over...
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Manager
Sometimes, I get a little back-and-forth on charges with HST Pathways. They don't charge us for...
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