HST eChart (Surgery Centers) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

There is just one instance that we haven't really gotten resolved yet. HST Pathways was supposed to...

Jun 2024
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Manager

Relationship, Product

Sometimes when the vendor does updates, we find glitches the following day. The impact on our...

Jun 2024
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Manager

Loyalty, Product

The biggest strength is that HST eChart works seamlessly with our management software. The vendor is...

Apr 2024
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Manager

Operations, Value

The training needs to not cost money. HST Pathways put on some webinars, and they need to be free...

Apr 2024
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Director

Relationship

HST Pathways doesn't really promise anything, so I would say they don’t keep promises when it comes...

Mar 2024
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Director

Relationship, Operations

I don't know what HST Pathways would need to reach out to us about besides resolving questions that...

Mar 2024
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Director

Culture

The HST Pathways sales representative was inaccurate in telling us what the HST eChart system could...

Mar 2024
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Director

Product

A lot of our integration issues with HST eChart that we have been bringing up to HST Pathways are...

Mar 2024
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Director

Product

HST eChart is pretty maneuverable, and it is not hard to use the system. HST Pathways is constantly...

Mar 2024
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Director

Culture, Value

HST Pathways does not avoid charging for every little thing. HST eChart is ungodly expensive, but I...

Mar 2024
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Director

Relationship

HST Pathways has improved a little in their communication. Before, there was no communication, and...

Mar 2024
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Manager

Loyalty, Product

We are having some issues with an HL7 interface, and we might end up having to switch away from HST...

Mar 2024
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Manager

Loyalty, Product

HST eChart has been great. We can modify it for our workflows. I have dealt with many different EMR...

Mar 2024
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Director

Product

We have tickets with HST Pathways, but in terms of the way the orders are shown, we would prefer to...

Mar 2024
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Director

Relationship

HST Pathways could improve their support by just improving the timeliness of responses and being...

Mar 2024
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Director

Relationship

The turnaround time depends on the issue that we ask about, but there have been times when we...

Mar 2024
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Director

Operations

The advice I would give to someone looking at HST eChart would be to take time implementing so they...

Mar 2024
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CNO

Relationship, Operations

I don’t know whether I would buy the product again because we have had a couple of outages with HST...

Mar 2024
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CNO

Relationship

The vendor keeps all their promises. Whenever we ask them for something, they try to give us what we...

Mar 2024
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CNO

Relationship, Operations, Product

An improvement for the vendor would be to make sure they know the update is going to work before...

Mar 2024
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CNO

Operations

We had the vendor come back for some training stuff, and we gave a lot of suggestions. I don't think...

Mar 2024
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CNO

Relationship

The support is pretty good, but sometimes it is hard to find a resolution.

Mar 2024
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CNO

Product

I would tell someone looking into the system that it is easy to use. We can adapt it to fit our needs....

Mar 2024
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Director

Loyalty, Product

HST Pathways' business model is very much detailed toward a surgery center, so it is very easy to...

Mar 2024
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Director

Relationship, Operations, Product

We recently did an upgrade, and that upgrade didn't go well. The vendor acknowledged that. The...

Mar 2024
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Director

Relationship

I don't think that I have ever dealt with the executives at HST Pathways, but the vendor's support...

Mar 2024
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Director

Loyalty, Product

HST eChart is a really great application. It flows really well with the things that we need it to,...

Mar 2024
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Director

Operations

The vendor has a good program on their site for training. That program is very easy to use, and the...

Mar 2024
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Director

Product

I always think that integrations are amazing, but it seems like a lot of work to integrate HST...

Mar 2024
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Analyst/Coordinator

Relationship

When we call HST Pathways for support, it usually goes well. They get back to us fairly quickly, and...

Mar 2024
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Analyst/Coordinator

Operations, Product

On the billing side, HST eChart is good. I can do scheduling, billing, operations, and even upload...

Mar 2024
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Analyst/Coordinator

Product

There are a couple of improvements that could be made in the system, but they are really small...

Mar 2024
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Director

Relationship

Contacting HST Pathways has become a bit more difficult. I usually can't get through to somebody if...

Mar 2024
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Director

Product

We can customize a vast majority of things within HST eChart, but I would like to see that...

Mar 2024
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Director

Product, Value

HST eChart is pretty user friendly. The price transparency and patient estimates platform is really...

Mar 2024
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Director

Relationship

HST Pathways has been much better at being proactive in the last year. When they start to notice...

Mar 2024
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Director

Culture, Value

HST Pathways does some bundled stuff so that it looks like we are not getting charged for things....

Mar 2024
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Director

Culture, Relationship

We typically deal with the same person at HST Pathways. I put in a request or question, and 90% of...

Mar 2024
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Manager

Relationship

Every release we have for HST eChart breaks things, and that was not always the case. There is...

Feb 2024
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Manager

Loyalty

There is a lot that HST Pathways has to offer. They have a solid offering with lots of good stuff,...

Feb 2024
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Manager

Product

I am happy with HST eChart, and it is doing what our clinical people want it to do. It is easy to...

Feb 2024
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Manager

Relationship

HST Pathways has gotten better at keeping their promises. We used to have performance issues in HST...

Feb 2024
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Manager

Relationship

There are still ways that HST Pathways’ support can improve. For example, their tier-one support...

Feb 2024
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Manager

Culture, Value

HST Pathways made a package to help us optimize their products, but I have to pay to learn how to...

Feb 2024
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Manager

Operations, Product

HST Pathways has a good system in place for upgrades. They communicate when upgrades are coming, and...

Feb 2024
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Director

Value

HST eChart is an expensive product, but it also is a good quality product, and we haven’t had too...

Jan 2024
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Director

Operations, Product

The ease of use with HST eChart is a strength. The staff members who use it do the charting very...

Jan 2024
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Director

Product

I am sure that HST Pathways is just trying to make the product better, but there are some aspects of...

Jan 2024
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Director

Relationship, Operations

I know that HST Pathways sends out emails when they do updates, but they don’t really explain what...

Jan 2024
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Director

Product

I understand that HST Pathways is building this product for multiple facilities, but if they are...

Jan 2024
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Director

Loyalty, Value

When we talk to other organizations in our area, we are interested to see what products they are...

Jan 2024
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Director

Operations, Product

Overall, the people who are using HST eChart to chart patient information like it. They are very...

Jan 2024
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Director

Relationship

We don't put in too many requests, and usually when we do, email alone gets the situation corrected....

Jan 2024
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Director

Loyalty, Value

We have started to incorporate the text function with patients. That is going well so far. I have...

Jan 2024
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Director

Product

One of HST Pathway’s biggest strengths is that HST eChart is fully integrated into the vendor's...

Jan 2024
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Director

Relationship, Product

We identified an issue with the HST eChart medical administration piece that took a while to get...

Jan 2024
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Director

Product

The medical administration module in HST eChart doesn’t flow through the system correctly. It...

Jan 2024
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Director

Culture, Value

In the very beginning, we thought we were getting the whole product from HST Pathways, but we had to...

Jan 2024
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Director

Operations

During our implementation of HST eChart, we had regular calls with the vendor, and we had one person...

Jan 2024
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Director

Product

HST eChart is a great program and is very friendly to the users. It doesn’t have a lot of steps. We...

Jan 2024
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Director

Relationship

HST Pathways does great when we call. Most of the time, we can get in touch with someone...

Jan 2024
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Director

Product

The product is great for surgery centers. HST Pathways stays on top of what is needed, and they...

Jan 2024
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Director

Operations

HST eChart is amazingly user friendly and easy to follow. We can train people on the system in a...

Jan 2024
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Director

Product

It is very easy for us to go in and customize or change the system. The system is great with those things....

Jan 2024
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Director

Relationship

The vendor's executives interact well with us, and they are very responsive. If there is an issue...

Jan 2024
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Director

Loyalty, Relationship

HST Pathways has made commitments to have two very big-picture things happen, but those things were...

Jan 2024
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Director

Operations

We rolled the system out during the COVID-19 pandemic, so everything was done remotely. That was a...

Jan 2024
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Director

Relationship, Relationship, Product, Product

Some of the changes we have asked for haven’t happened, and that is frustrating. HST eChart has been...

Dec 2023
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Director

Product, Product

There have been some interface issues with Casetabs and HST eChart. If we get a scheduling form that...

Dec 2023
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Director

Relationship, Relationship

HST Pathways' customer service has been outstanding. We have been very impressed with their product...

Dec 2023
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Director

Relationship, Relationship, Product, Product

We use HST Pathways for our scheduling and eCharting, and they recently acquired Casetabs, which we...

Dec 2023
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Director

Value, Value

I have not heard upper management complaining that HST Pathways nickel-and-dimes them to death, so I...

Dec 2023
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Director

Product

One of the things we have had come up with HST eChart is around the anesthesia workflow. We would...

Nov 2023
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Director

Loyalty, Operations

We are actually looking for a transition where we provide all the training and do not leverage HST...

Nov 2023
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Director

Culture, Loyalty

We have calls coming up with HST to look at some of their new technology and decide the next steps...

Nov 2023
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Director

Loyalty, Relationship

HST Pathways is good to partner with. We believe that they will partner with us, help support us,...

Nov 2023
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Director

Product, Value

The product's strengths and benefits are that it is definitely specific to ambulatory surgery...

Nov 2023
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Director

Product

The issue is not related to HST Pathways as much, but our biggest challenge is that the more...

Nov 2023
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CEO/President

Relationship, Operations

We are a fairly new client with HST Pathways. Our go-live went well generally. We did have some...

Nov 2023
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CEO/President

Relationship, Product, Value

The solution works well and is reasonably priced. A few features, such as the ePrescribe...

Nov 2023
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CEO/President

Loyalty, Product

Our goal is to adopt a fully electronic medical record. Our main goal would be to remove HST eChart...

Nov 2023
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CEO/President

Relationship, Operations

It is difficult to find support for HST eChart. Organizations have to find someone who knows how to...

Nov 2023
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CEO/President

Operations, Product

The system's programs could be a lot more user friendly. The system has a lot of nuances that...

Nov 2023
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VP/Other Executive

Product

HST eChart can't currently copy blocks from one center to another. We push for standardization...

Jun 2023
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VP/Other Executive

Loyalty

We have chosen HST eChart as our enterprise platform, and it is integral to how we design all of our...

Jun 2023
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