HST eChart (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
One of the things that we like about HST eChart is that we can go in and adapt some of the...
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Relationship, Operations
We call HST Pathways' support team if we have any issues, but we don't do any training with them,...
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Product
I hear very positive things about HST eChart's ease of use. It is much easier for me to do reporting...
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Product
One thing that Cerner's solution can do is alert the staff through the board that the patient is 10...
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Loyalty, Product
HST eChart is definitely a work in progress. I would like to see all three of HST Pathways' modules...
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Loyalty
HST Pathways has three different products, and while HSTpathways talks with HST eChart, we know how...
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Relationship, Product
HST Pathways does bring people in on things, but we never really get any changes. HST Pathways says...
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Operations, Product
I have used another EHR that was all over the place. HST eChart follows a path down the page. HST...
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Relationship, Product
There are some glitches in the system. It would be helpful if the vendor would let us know about...
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Operations
Since we started using the system, we haven't had on-site training because it happened during...
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Product
An area where the vendor could improve is with the way we enter things into the system. If we want...
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Product
We still have to rely on manual Excel work to get accurate numbers. The same issue applies to...
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Operations
The ongoing training for HST eChart is really good. The vendor has what they call the HST Community...
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Loyalty, Product
Not everything in HST eChart interfaces with HST Pathways' other solutions. There isn't really a big...
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Culture, Relationship
It seems like HST Pathways develops new add-ons instead of making some suggested improvements within...
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Operations, Product
HST eChart is easy to learn. We have some people who only come in for a day or two, and they can...
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Product
The application is fine and very user friendly. It is easy to work with. We don't really have any...
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Loyalty
The system is part of our long-term plans right now. The problem is that some decisions are out of...
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Value
The vendor doesn't avoid charging for every little thing. There is an extra fee for everything. The...
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Product
The only thing that I don't like about the system is that there are a bunch of different modules....
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Relationship
The vendor's support isn't 100%. We hear a lot of complaints. The vendor's support for HST eChart...
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Operations, Product
The vendor does their upgrades during the week at night. They finish around four in the morning. We...
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Operations
We implemented the system at multiple centers, but the implementation was tough. A lot of that was...
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Operations, Product
From the clinical aspect, HST eChart has been a good, quality solution. It has been relatively easy...
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Operations
HST Pathways could be a little more proactive about providing more insightful direction. They have...
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Product
HST Pathways hasn’t really been promoting many aspects of AI. There might be room for improvement in...
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Culture
The only time I have really heard much from HST is if they are trying to sell something. It doesn’t...
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Relationship, Product
We haven't had an issue with our revenue cycle being affected by HST eChart itself. I don't see any...
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Relationship, Product
We have had some instances of downtime on HST eChart, but they are not always HST’s issues;...
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Relationship
I don’t hear much from the higher-ups at HST Pathways. At best, we get an email promoting something....
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Product
HST Pathways doesn't keep their promises about integrations with other programs. In terms of case...
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Culture
HST eChart works as promoted, but we thought there would be a lot more upgrades by this point. We...
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Relationship, Operations
I don't feel like we have received any ongoing training from HST Pathways. I think we just open...
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Product
I would give the system's ease of use a high rating, except for when it comes to charting on...
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Culture, Value
I don't know what the actual bills will end up being, but I know that there are a lot of costs with...
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Value
Compared to what we used to have, HST eChart has definitely driven tangible outcomes. Based on what...
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Product
HST eChart does everything that we need it to do from a charting perspective. I would like to see a...
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Relationship
HST Pathways has been pretty responsive. We don't always get the answers that we want though. The...
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Product
HST eChart has been a great system for our facility. It is easily adapted to fit our needs, and it...
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Operations, Product
HST eChart is very user-friendly and straightforward. I didn't have a lot of training, but I was...
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Relationship
HST Pathways’ support team is amazing. Anytime we have an issue, they walk us through things and fix...
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Operations, Product
HST eChart is a great product for ambulatory surgery centers. It is easy to configure, and it is...
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Loyalty, Product
HST eChart is a solid program. I would recommend it to almost any surgery center. The functionality...
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Culture
HST Pathways tries to sell and upsell everything. They are on a mission. I do believe that if we get...
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Loyalty, Product
HST Pathways is not moving fast enough when it comes to improvements. They don't have a...
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Relationship
HST Pathways is not really that quick to pick up the phone when we call, so if they picked up the...
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Operations
Our HST Pathways implementation team ended up being virtual, and that was awful. It seemed like they...
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Relationship, Product
HST Pathways has a plan. They have not delivered on that plan for an extended period of time. I...
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Loyalty
I have hopes for HST eChart in the future. I think the biggest thing coming out in the future is...
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Value
I don't think HST Pathways’ pricing is out of line compared to the prices of other vendors. However,...
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Product
The integration with HST eChart is probably the biggest thing HST Pathways could improve. The...
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Product
HST eChart is somewhat difficult to navigate and not as intuitive as I would like. For example, the...
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Product
We were supposed to be doing an upgrade months ago for HST eChart, and it still hasn't been done yet....
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Operations
HST Pathways was supposed to do a more formal onboarding in terms of initial training, but that was...
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Product
With how HST eChart integrates with our supply costs and case costing, there is a lack of carryover...
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Product
Some things in HST eChart are counterintuitive and take a lot of extra time to navigate. The...
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Relationship, Product
Other than some downtime messages, I don't see a lot of proactive communication or information being...
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Loyalty, Relationship
Our satisfaction isn't going to go up with HST eChart unless something changes in terms of the way...
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Product
The customizability of HST eChart is good. The system is pretty user-friendly in terms of charting...
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Product
Key patient details are hard to access in HST eChart. If a doctor asks where a patient came from or...
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Relationship
We were told we would have live, real-time customer support at any time through email or phone, but...
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Product
We like the integration between the scheduling and billing parts of the system. HST eChart is a...
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Product
I have been in healthcare for a long time, and HST eChart is the best electronic medical record.
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Culture, Relationship, Value
We used to get the normal response of the vendor saying they couldn't give us a timeline because...
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Operations
We recently implemented some new functionality in HST eChart. HST eChart offers a great deal of...
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Relationship, Product
With HST eChart, we had some periods of downtime. My most recent issue occurred when HST Pathways...
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Relationship
With HST Pathways' support, the resolution of issues is not done in a timely fashion. The vendor has...
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Product
I don't know that we have many pain points with HST eChart. It has been chugging along. It meets our...
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Relationship, Product
HST eChart is able to do a lot with integration. However, within the past year, HST Pathways decided...
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Loyalty, Product
As far as new technology for HST eChart goes, HST Pathways is trying. We have always wanted a module...
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Relationship
There are a lot of projects that are in the works for HST eChart. We have submitted concerns to HST...
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Product
HST Pathways updates HST eChart during productive times, and that means our system goes down. The...
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Relationship
HST Pathways has a bunch of products, and the vendor needs to consolidate those service lines so...
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Loyalty, Product
We have other software, but we use HST eChart as our primary solution. We want our solutions to talk...
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Product
HST eChart is not a difficult program to use.
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Operations, Value
HST Pathways needs to have more webinars and a better way to onboard new staff members. The vendor...
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Product
We have turned on HST Pathway’s multifactor authentication and installed single sign-on, which is...
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Relationship
HST Pathways' support has gotten better. One of their executives meets with us.
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Product
HST Pathways does not keep their promises. We had some rough upgrades recently; we are still having...
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Loyalty, Relationship
We have had issues with HST Pathways. Hopefully our satisfaction will increase. They are listening...
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Operations
Training is one of the things that we had difficulty with concerning HST Pathways. We needed...
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Product
HST eChart meets our documentation and EHR needs for the most part, but there are areas that need...
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Product
Block utilization is an area that needs improvement. If a surgeon is assigned a specific operating...
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Product
We have challenges with calculating first case on-time starts in the system. The data we get from...
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Operations, Product
HST eChart isn't intuitive enough that someone can just pick it up and learn it. It takes time to...
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Product
One major opportunity for HST Pathways is that the system doesn't integrate well with our surgeon's...
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