HST eChart (Surgery Centers) Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Value

HST eChart is an expensive product, but it also is a good quality product, and we haven’t had too...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The ease of use with HST eChart is a strength. The staff members who use it do the charting very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am sure that HST Pathways is just trying to make the product better, but there are some aspects of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I know that HST Pathways sends out emails when they do updates, but they don’t really explain what...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I understand that HST Pathways is building this product for multiple facilities, but if they are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

When we talk to other organizations in our area, we are interested to see what products they are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Overall, the people who are using HST eChart to chart patient information like it. They are very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't put in too many requests, and usually when we do, email alone gets the situation corrected....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We have started to incorporate the text function with patients. That is going well so far. I have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of HST Pathway’s biggest strengths is that HST eChart is fully integrated into the vendor's...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We identified an issue with the HST eChart medical administration piece that took a while to get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The medical administration module in HST eChart doesn’t flow through the system correctly. It...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

In the very beginning, we thought we were getting the whole product from HST Pathways, but we had to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our implementation of HST eChart, we had regular calls with the vendor, and we had one person...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

HST eChart is a great program and is very friendly to the users. It doesn’t have a lot of steps. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HST Pathways does great when we call. Most of the time, we can get in touch with someone...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is great for surgery centers. HST Pathways stays on top of what is needed, and they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

HST eChart is amazingly user friendly and easy to follow. We can train people on the system in a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is very easy for us to go in and customize or change the system. The system is great with those things....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executives interact well with us, and they are very responsive. If there is an issue...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

HST Pathways has made commitments to have two very big-picture things happen, but those things were...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We rolled the system out during the COVID-19 pandemic, so everything was done remotely. That was a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Some of the changes we have asked for haven’t happened, and that is frustrating. HST eChart has been...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

There have been some interface issues with Casetabs and HST eChart. If we get a scheduling form that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

HST Pathways' customer service has been outstanding. We have been very impressed with their product...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

We use HST Pathways for our scheduling and eCharting, and they recently acquired Casetabs, which we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

I have not heard upper management complaining that HST Pathways nickel-and-dimes them to death, so I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the things we have had come up with HST eChart is around the anesthesia workflow. We would...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are actually looking for a transition where we provide all the training and do not leverage HST...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We have calls coming up with HST to look at some of their new technology and decide the next steps...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

HST Pathways is good to partner with. We believe that they will partner with us, help support us,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product's strengths and benefits are that it is definitely specific to ambulatory surgery...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The issue is not related to HST Pathways as much, but our biggest challenge is that the more...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

We are a fairly new client with HST Pathways. Our go-live went well generally. We did have some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product, Value

The solution works well and is reasonably priced. A few features, such as the ePrescribe...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Our goal is to adopt a fully electronic medical record. Our main goal would be to remove HST eChart...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

It is difficult to find support for HST eChart. Organizations have to find someone who knows how to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The system's programs could be a lot more user friendly. The system has a lot of nuances that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

HST eChart can't currently copy blocks from one center to another. We push for standardization...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We have chosen HST eChart as our enterprise platform, and it is integral to how we design all of our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our experience with HST eChart has been great, and we do not have anything negative to say about it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We would tell friends or peers using HST Pathways' product to learn how to use it to the max.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

HST Pathways' product is expensive but worth it. We have had disagreements over overcharges.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The support team from HST Pathways is helpful and knowledgeable. They are always coming up with new...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Operations, Product

When HST Pathways does updates, they tell us that the updates will fix a problem, but the updates...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations, Product

We made the chart, and it is simple to use. Using the system requires the easy click of buttons. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

I would like HST Pathways' products to better merge with and talk to each other better. HST eChart...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

HST eChart is very expensive, and the vendor charges for every little thing.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There was a lot of up-front training on HST eChart, but the implementation was very poor, and the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Previously, we had a problem, especially when we started. We had a separate cost with every merge...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are very involved right now with working for the future. I am really happy that the vendor is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are working to get a staffing calendar in with HST eChart and some of the scheduling that we have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I would recommend the product to a colleague, but I would help them do what we have done with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The vendor's training didn't meet our expectations, but there are several people at HST Pathways who...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

There are a few things that we would like to see in the product for our nursing staff members, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We want to make things easier for our nurses. The vendor has their own block that we can't adjust....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Whenever I email the vendor's support people, they are extremely efficient. Sometimes, I end up on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

When we did our initial build of the product, we were dissatisfied with it for a while. The vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that I can get on the phone at any moment of the day and talk to someone at HST Pathways....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor needs to hire more people. Sometimes the software lags. The product doesn't have a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product’s medication search feature is not very user friendly. I have to drag my hand across to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HST Pathways listens to the modifications that may be necessary or that we want. HST Pathways...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

What I have found in discussions with peers and observing the usage of HST eChart in other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would suggest having HST eChart give physician pop-up notifications or lists for missing areas...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support team has always been timely and very helpful.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The only thing I would change about HST eChart is minuscule. When we put in our times for surgeries...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor’s technology is good when it works appropriately. The vendor is pretty on trend with and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I call or email the support team with a question, one or two support people get back to me the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our doctors are looking for a couple of functionalities that the vendor can't implement. We would...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Some of the integrations haven't worked appropriately for us since the implementation. Our staff has...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

A lot of solutions on the vendor's platform allow us to train ourselves. The vendor offers some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have had to call and get some help, and the people at HST Pathways have been pretty helpful. They...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really enjoy HST eChart. It is pretty simple to use, and it is pretty self-explanatory.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing that has become an issue recently is medication records. For example, patients shouldn't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

HST Pathways released an update with a feature for high-alert medications. We were hoping we would...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

HST eChart is very easy once we have it customized as we want. It is great.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HST Pathways is very good about walking us through things, and if they don't know something, they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We know about the system not working well before we hear from HST Pathways. They send us emails, but...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I was dissatisfied with the implementation at this facility. I was not happy with the training. We...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Anytime I have a technical question or a problem, HST Pathways immediately recognizes there is an...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

My concern with integration is that sometimes HST eChart and the Simple Admit application don't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The inventory system has to be improved; it is terrible. Currently, we have to pay for another...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

I love my sales representative. That individual is nice, but I haven't seen them since we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had issues with system slowness. When we call out the issues, the vendor tells us they are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The reports are outdated. I go in thinking a certain report is in the system, but it is from 2020,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would tell a peer about HST eChart’s ease of use in terms of being able to train physicians to use...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

HST eChart is a very simplified system, so providers can easily remember how to use it. Even if they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation was very painful. We got tricked into buying HST eChart because the vendor said...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have problems with some of HST eChart's reports. They are very difficult to read, and it is very...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial implementation and training could have been a little more robust. There were many things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We may be notified of the upgrades, and we may not be. After an upgrade occurs, there are sometimes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

HST Pathways does integration really well. They have a lot of different options, and they have some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There are so many things we love about HST eChart, and that is why we chose it. For instance, we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HST Pathways is understaffed for support, and they are growing, but they are still understaffed. My...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The initial training with HST Pathways was great, but the ongoing training has not been as great....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we first started with HST Pathways, they were a smaller company, so we knew the owners and the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

HST eChart has been down and not available for a significant chunk of time multiple times. When that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HST Pathways tries to and wants to keep all their promises, but they don’t.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In terms of physician functionality, HST eChart's workflow is one of the easiest I have seen as...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would like to see an improvement in case coordination. My understanding is that there is not a lot...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HST Pathways’s support on the phone is incredible. The vendor is forthcoming in realizing their weak...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In the time that we have had HST eChart, the system has gone down three or four times and we have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We recently did an upgrade, and the vendor sent us a very long document about all of the things that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We didn't receive any on-site training for the product. We built everything in our charts and were...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are times when things happen and we submit a ticket to a vendor, but the vendor's people don't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HST Pathways' service is improving, but they don't communicate proactively with their customers....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

The vendor has been clear about what the product provides. With the exception of things that the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are good and bad things about the system, so I don't know whether I would encourage someone to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We pay a pretty good amount for the system, and the vendor keeps adding more fees when we want...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I don't have a lot of confidence in the vendor going forward. I have talked with some of the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

HST Pathways is not as supportive as another vendor we work with. But the product is so intuitive...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

After the recent updates to HST eChart, we have experienced a lot of latency issues, and we don't...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

It has been a struggle to get information and good access to HST Pathway’s integrations team. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For an ambulatory surgery center (ASC), we are in a precarious position because there are robust...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whenever we call HST Pathways’ service team because we have a latency issue or HST eChart is down or...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles