HST eChart (Surgery Centers)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
HST eChart is a good product. We had a hiccup with an upgrade that led to some downtime. I think...
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Other Observations & Comments
The system is pricey, but it is a good product.
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Implementation and Training
The solution has a community portal where we can receive training. It would be nice if the vendor...
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Implementation and Training
In the beginning, HST Pathways had a great training program. Their training was very easy. It took a...
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Functionality and Upgrades
The system is easy to use. We were able to adapt to make the product what we were used to. That was...
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Interfacing and Integration
The way that the system meshes and brings data over could be better. There are some things that are...
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Service and Support
At first, if we called the vendor's support, we could get ahold of someone right away. The vendor's...
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Relationship
HST Pathways is very good about communicating with us when things come up. When we have reached out...
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Other Observations & Comments
The product does really well. It did take multiple full attempts to implement it because the product...
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Technology
HST Pathways’ product is great, but the vendor should make sure that the uptime is as I would...
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Functionality and Upgrades
Without a doubt, I would buy the product again. It is easy to use, and it is very intuitive. I have...
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Functionality and Upgrades
HST eChart allows the facility enough flexibility to adjust on the fly. An example of that is when...
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Functionality and Upgrades
I am very report-centric. There are some canned reports, but a lot of times, we have to take...
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Relationship
If we wanted to do or change something, that would be as simple as sending an email, and then HST...
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Functionality and Upgrades
HST eChart’s anesthesia component is outstanding. Someone using HST eChart could be 100% paper free....
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Functionality and Upgrades
HST eChart has solved all our problems, and we have no plans of changing systems. We have used the...
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Other Observations & Comments
HST eChart is the only product I have ever seen that I could use on my cell phone. HST eChart is...
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Functionality and Upgrades
One major strength of HST eChart is that more than one user can edit an account at the same time. We...
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Functionality and Upgrades
We wish HST Pathways would add the ability for us to download web-based documents into HST eChart as...
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Other Observations & Comments
HST Pathways has packages, so we can buy certain things individually or purchase whole packages.
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Service and Support
HST Pathways always takes requests into account, and they try to make everyone happy by making...
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Interfacing and Integration
HST eChart doesn’t interface with everything, so the vendor is still working on certain interfaces.
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Other Observations & Comments
HST Pathways’ support team is always helpful, but it takes time for them to work through my...
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Functionality and Upgrades
The strengths of HST eChart are the ability to customize and the ease of uploading databases and...
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Service and Support
For the most part, HST Pathways has been very responsive in answering our questions and helping if...
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Functionality and Upgrades
With the latest update, we are having more and more issues that don't seem to be getting resolved....
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Functionality and Upgrades
One of the main reasons we went with HST eChart was that the vendor promised a completely paperless...
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Implementation and Training
The implementation setup and training for HST eChart were done virtually, and that was a real...
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Interfacing and Integration
One reason we chose HST eChart was that the vendor had recently brought on several other companies...
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Service and Support
If we have an issue with HST eChart, we can jump on the phone, and the vendor helps us resolve our...
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Functionality and Upgrades
For end users, HST eChart is a very intuitive and easy-to-use tool. As far as ease of use is...
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Service and Support
I don’t know that HST Pathways really does anything proactively. As we raise concerns, the vendor...
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Service and Support
HST Pathways' support system and customer service are great. When we call their number, we get a...
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Relationship
HST Pathways has to be one of the most conscientious companies that I have ever worked with. As a...
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Service and Support
HST Pathways’ phone support is amazing. When I visit with them, they listen to my situation, and...
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Sales and Contracting
What HST Pathways sold to us was that people would be on-site helping us during our implementation....
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Functionality and Upgrades
I like that HST Pathways is customizable. The ease of navigating and the ease of customizing and...
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Functionality and Upgrades
Once we understood how HST eChart works, it was really easy to explain it to somebody else. The...
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Interfacing and Integration
One thing that HST Pathways could work on is the integration between their product and others. We...
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Service and Support
When we had a big issue and our service was down, HST Pathways was the one that approached us about...
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Implementation and Training
HST Pathways does a really good job with their webinar trainings and the availability on their...
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Functionality and Upgrades
HST Pathways did a great job with our implementation. We have gotten positive feedback from our...
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Relationship
We have had one challenge. We are moving to one of our partner’s instances, and HST Pathways has not...
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Functionality and Upgrades
HST eChart is a good product, but as with any product, some things are clunky. Part of the problem...
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Functionality and Upgrades
When we schedule a procedure and then need to make a change, sometimes we can if we withdraw...
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Other Observations & Comments
We have some needs that HST eChart is not meeting. Those features are out there, and the vendor...
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Service and Support
HST Pathways’ customer support is great. They have figured out to a tee how to help customers. We...
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Implementation and Training
I get tons of emails from HST Pathways with more training than I can sign up for. The vendor has a...
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Implementation and Training
When we started building charts from scratch, a person from HST Pathways was assigned to help us....
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Service and Support
I don’t think HST Pathways has a large enough staff to dig in and help us build the charts we need....
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Functionality and Upgrades
When I have a new clinician come in for their first day, I put them in HST eChart and walk them...
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Interfacing and Integration
Some of the product's integration functionalities with our monitors and the vendor's flow charts...
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Technology
HST Pathways has had some server issues and issues with reliability within the past couple of months...
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Other Observations & Comments
In certain situations and with certain products we are using, it would be great for HST Pathways to...
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Service and Support
HST Pathways does really well with support. They provide lots of support. We had frequent calls with...
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ROI / Cost
For main products, we have one set price. When we get into other products, we pay monthly fees for...
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Implementation and Training
For an ambulatory surgery center, HST eChart is probably the easiest electronic health record to...
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Service and Support
From an IT perspective, we want more immediate results, and getting results takes a lot longer than...
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Functionality and Upgrades
The thing that could make HST Pathways' product work better would be making the reports more user...
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Functionality and Upgrades
HST eChart is easy to learn. It is very user friendly and easy to navigate.
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Service and Support
The only time we ever deal with people at HST Pathways is if we have support issues. We call HST...
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Functionality and Upgrades
HST eChart is a really simplistic program. If someone can use an iPhone, then they can use HST...
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Other Observations & Comments
We did a lot of self-guided teaching for the system. The vendor had some really good representatives...
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Functionality and Upgrades
HST eChart is really great. Our physicians are really happy with it. Our team members who use the...
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Service and Support
The vendor has some amazing employees who know the system inside and out. However, not everyone is...
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Future Outlook
HST Pathways has full functionality of things we could use that we are not using. In the future, we...
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Implementation and Training
During HST Pathways' superuser classes, they taught us the little system shortcuts that nobody ever...
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Service and Support
We have been getting a lot of emails in the community portal for different learning opportunities...
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Service and Support
We would be interested in being notified from HST Pathways before an automatic upgrade when we are...
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Functionality and Upgrades
HST eChart is not as user friendly or intuitive as it could be. There are tweaks the vendor could do...
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ROI / Cost
If HST Pathways bills us for an expense, it is because it was extra and above our contract, but they...
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Functionality and Upgrades
HST Pathways' overall product, including case coordination and an attractive EMR, is well rounded....
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Functionality and Upgrades
HST eChart is a good-quality product, but there are still several things that would be nice to have...
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Service and Support
We have an account representative from HST Pathways that we can contact directly. Whenever we reach...
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Interfacing and Integration
The integration has been pretty slick so far. HST Pathways has some work to do in regard to getting...
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Relationship
We do not get a lot of information from HST Pathways. They have a community page where we can leave...
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Functionality and Upgrades
I don’t think we are on the most recent version of the product, but HST eChart seems a bit dated. I...
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Implementation and Training
When we did our implementation, the person who was supposed to come and do the implementation with...
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Service and Support
If I am in a bind, I can call our customer support representative, and if they don’t know the answer...
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Functionality and Upgrades
One of the reasons we chose HST eChart over our previous system was the number of reports that HST...
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Functionality and Upgrades
There are a lot of things about HST eChart that are really good. For the people who schedule, the...
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Functionality and Upgrades
We have been using HST eChart for several years, so that should speak to how functional the system...
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Other Observations & Comments
HST Pathways could work on strengthening some of their customer relations. If they expanded the...
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Interfacing and Integration
I love HST eChart. I have used Cerner, Epic, and MEDITECH software, but I like HST eChart. However,...
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Relationship
HST Pathways doesn't call us. They send out a blast and say there is a superuser training at a...
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Relationship
I don't know how involved HST Pathways' executives are because I never talk to them. I talk to other...
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Implementation and Training
The way that we use the solution drives our outcomes. The vendor's trainer didn't train us at all,...
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Functionality and Upgrades
We chose HST Pathways' system because we have a unique facility, and we needed a system that we...
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Functionality and Upgrades
The solution has two components. One is a practice management system, and the other is an eChart for...
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Service and Support
I just built something with another vendor's product, and the training was spectacular. It was the...
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ROI / Cost
The solution is very expensive. With the way that education is going right now, most people watch...
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Functionality and Upgrades
The vendor is integrating all of their modules to have one login. That will be spectacular.
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Service and Support
Most of the time, the vendor's support people answer us. We don't always get support people who know...
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Functionality and Upgrades
The product is easy for people in all different roles, such as physicians, nurses, and...
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Lessons Learned
I don't usually engage too much in recommending different things, but when I know that something is...
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Service and Support
I have had other EMRs, other roles, and different practices and things, and HST eChart is a great...
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Functionality and Upgrades
There aren't a lot of EMRs that can really hone in on different specialties, but the product is very...
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Relationship
HST eChart is a good solution. The vendor has been a good partner to us. Our relationship is...
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Functionality and Upgrades
I really like the reports I can get from HST eChart. There are so many different options for reports...
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Service and Support
HST eChart is easy to use, and the vendor gives great support. If I have any questions or need...
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ROI / Cost
HST Pathways charges for all of their apps but doesn't charge for their customer technical support,...
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Functionality and Upgrades
HST eChart has an easy workflow, especially for the physician, and that is always a hard sell. The...
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Other Observations & Comments
I would like to see the capability for push notifications to physicians in the HST eChart application....
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Functionality and Upgrades
HST eChart is very specific to surgery centers. The solution was designed by clinical individuals,...
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Functionality and Upgrades
We can customize things in the solution. That is really nice. Sometimes, I wish that there were more...
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Service and Support
The vendor has great customer service. They are efficient. It is rare that we log tickets and don't...
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Functionality and Upgrades
The benefits of the system are that the charting is paperless, everything is on the computer, and we...
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Service and Support
The system has its pros and cons. We can see all the documents that are scanned, but we can't see...
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Implementation and Training
The system's ease of use is fine now, but it was horrendous in the beginning. We had people who...
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Functionality and Upgrades
I like the ability to automatically post in the product’s billing system. We don't have to manually...
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Sales and Contracting
The vendor is like any software company. They promise a date for something, but that date isn't...
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ROI / Cost
We have a monthly charge for the product. The vendor’s charges aren't nitpicky.
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Functionality and Upgrades
When we do estimates for patients, we have to manually write down the numbers and fill estimates in....
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Sales and Contracting
The vendor recently released an authentication functionality for security purposes. We thought the...
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Implementation and Training
Overall, the vendor’s in-person training was good. Someone at our organization signed up for a...
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Service and Support
When we call the vendor’s support people, they typically resolve things quickly.
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Functionality and Upgrades
The system is pretty user friendly. We can do things with the click of a button. The only downfall...
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Service and Support
The system has some good reporting that we use a lot. We have run into a few bumps with...
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Service and Support
The vendor's customer service is fantastic. Their people are very knowledgeable. The vendor has had...
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Functionality and Upgrades
The product is pretty user friendly, but sometimes, the help screens are not quite as thorough or as...
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Service and Support
HST Pathways’ customer service is extremely knowledgeable and very helpful. I never really have to...
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Relationship
When HST Pathways upgrades the software, we are not always made aware of what was upgraded. It would...
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Functionality and Upgrades
The product definitely meets our needs. Everything is easy to get to, and I feel like the billing...
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Other Observations & Comments
HST Pathways was recently bought out, and we have seen some pricing changes.
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Functionality and Upgrades
The solution is very user friendly and easy to implement at new sites. That is a big win. HST eChart...
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Functionality and Upgrades
I would like to see the solution's reports be a little more adaptable. Everything has to be...
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Functionality and Upgrades
HST eChart is very user friendly. The additions that the vendor has made in the last few updates...
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Relationship
I recently had a call with the vendor and talked with our representative. Our representative is very...
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Functionality and Upgrades
HST eChart is very similar to another program I have used. I didn't have any formal training on the...
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Win/Loss - Why they were selected (by current clients)
We chose the product because the vendor was an approved vendor for our organization. They were...
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Future Outlook
The product is absolutely part of our long-term plans. We don’t use anything else, and we plan to...
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Functionality and Upgrades
Sometimes when we are putting new things into the system, we almost have to program the system. The...
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Service and Support
When we first implemented the product, we had a nurse from the vendor organization who helped us....
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Functionality and Upgrades
Everything in HST eChart seems to work well for the most part. I have worked with a few EMRs in my...
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Functionality and Upgrades
We have some problems where the system kicks us out, and there are issues with it not being able to...
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Service and Support
If I needed to talk to the person that sold us the product, I could get in touch with them...
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Functionality and Upgrades
The system allows us the flexibility to do things in more than one way. We can change things in the...
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Service and Support
Reporting in the system can be managed in many different ways. The vendor has a community portal as...
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Implementation and Training
The vendor is constantly training. They do super user classes that allow opportunities for the...
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Functionality and Upgrades
If the vendor puts out half of what they have planned right now in their next update, I will be...
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Functionality and Upgrades
We have been on the system for years now, and it is still doing what we need it to do for us. We are...
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Service and Support
The vendor keeps their promises to the best of their ability, and they have absolutely continued to...
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Service and Support
The rate at which the vendor is responding to enhancement requests has decreased since the system...
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ROI / Cost
Things are changing with the vendor. They are going toward charging for every little thing. They...
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Implementation and Training
If we ask for training, we get training. The vendor finds the right person. Things are good there.
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Interfacing and Integration
The vendor does well with integrating the system. With the offerings we take advantage of in the...
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Other Observations & Comments
In terms of being proactive, developing functionality, and providing services to meet our needs, the...
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Functionality and Upgrades
I have had pretty good feedback from my staff members in regard to HST eChart. The nurses that do...
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Functionality and Upgrades
There are a few things that could definitely be made better when it comes to workflow within the...
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Functionality and Upgrades
HST eChart is well designed, but there are features of it that have not been clearly communicated to...
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Implementation and Training
The technology from HST Pathways has been one of the easier EHRs that I have worked with. I have...
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Service and Support
There are some areas where the vendor is lacking, and customer service is one focus. The customer...
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Other Observations & Comments
When we first implemented the product, we had some people that came on-site and did trainings and...
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Relationship
Our relationship with HST Pathways is a reciprocal one. I have taught them how to do things, and...
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Interfacing and Integration
HST eChart has two-way communication with the vendor, and that is great. But there is still some...
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Implementation and Training
The vendor's updates are really smooth, and the implementations are high quality. But there are...
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Win/Loss - Why they were selected (by current clients)
We needed to make the move to HST eChart because our other third-party systems did not have two-way...
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Functionality and Upgrades
Sometimes people have a hard time wrapping their heads around the solution. There are some things...
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Functionality and Upgrades
The vendor provides new technology in the form of many little components. My understanding is that...
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Service and Support
HST Pathways' support is really good. I can't think of any way that it could be better. I never have...
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Functionality and Upgrades
I definitely recommend HST eChart. I am not sure that there is a better solution out there. HST...
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ROI / Cost
HST eChart is more expensive than I want it to be. We have to pay a subscription fee for each extra,...
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Functionality and Upgrades
I like HST Pathways. Their system gives me real-time data that I can use for shareholder reports and...
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Sales and Contracting
We are happy with HST Pathways, but we have definitely had some struggles with them. They sold us...
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ROI / Cost
The vendor nickel-and-dimes us with monthly interface charges for the various interfaces that we...
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Functionality and Upgrades
The vendor has made some changes since we have been on the product because we weren’t fully happy,...
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Functionality and Upgrades
I would recommend HST eChart to others, but I would let those people know what they were in for....
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Relationship
I would like to see HST Pathways do a business analysis. They promised that they would let us know...
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Functionality and Upgrades
We feel like the solution's billing modules were created by someone who wasn't a biller. There is a...
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Relationship
The vendor's support team is absolutely wonderful. Their support people are responsive, smart, and...
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Other Observations & Comments
The vendor charges us for every little thing, but the charges are not unexpected. The vendor has...
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Functionality and Upgrades
We like that the product is very interactive and intuitive for nurses. We have had very few issues...
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Functionality and Upgrades
The system works well. It is very simple. The system is able to take the paper charts that we were...
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ROI / Cost
Very little is included with the basic package from HST Pathways. The solution has a lot of...
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Implementation and Training
It would be nice if there were better daily education options for users of the product. The vendor's...
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Functionality and Upgrades
Our staff members would probably rate the product's ease of use higher than our doctors would. Our...
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Functionality and Upgrades
We haven't seen outcomes in the eChart area of the solution yet. The outcomes that we have seen have...
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Functionality and Upgrades
The product is wonderful. It is easy for my people to use. I have worked on other systems that were...
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Functionality and Upgrades
HST Pathways has a great and solid product. I have always been able to do my job in it. The system...
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Implementation and Training
We only receive training from the vendor if we call them about something specific and tell them that...
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Future Outlook
We love HST Pathways. They are wonderful and easy to work with. We are planning to implement more...
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Functionality and Upgrades
HST Pathways is good about sending us emails before their updates. Those updates happen at night,...
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Relationship
HST Pathways keeps their promises, but there is usually a delay. They are still working on some...
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ROI / Cost
HST Pathways doesn't charge us very heavily. All of our charges are listed on their bills. They...
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Functionality and Upgrades
The vendor doesn't always inform us about updates in a timely manner. Updates just happen. Then, we...
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ROI / Cost
I wouldn't say that the vendor's charges are high, but since we use multiple products from the...
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Implementation and Training
We recently implemented a module. That took a long time. We couldn't get to the correct person to...
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Implementation and Training
The vendor's videos are easy to view and find. They are short enough that our employees have time to...
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Service and Support
The vendor's support people are very easy to work with.
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Functionality and Upgrades
I get a lot of positive feedback from my physicians about how easy the solution's documentation is....
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Other Observations & Comments
The vendor is working on some pretty big complaints that we have had in the past. I want to see what...
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Relationship
When we got the solution, the details regarding its initial item master weren't very clear. We...
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Relationship
We have submitted some ideas to improve the system's processes, and the vendor is using them. That...
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Functionality and Upgrades
If the system is built correctly, it is fairly straightforward. But if it isn't built correctly,...
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Functionality and Upgrades
We have liked HST Pathways as well as HST eChart. At times, using the system can be a little...
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Sales and Contracting
We switched billers, and that caused a problem for us. There was some confusion as to where the...
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Implementation and Training
The vendor has made improvements to their education and their community portal, and those...
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Implementation and Training
For us to install and uninstall, the vendor's recommendation is only to use Microsoft Edge. If we...
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Service and Support
The vendor's support has been great. I have an awesome, attentive account manager.
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Service and Support
The initial representative that I dealt with wasn't so great. I had to escalate things, and there...
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Functionality and Upgrades
The vendor keeps their promises 90% of the time. The product is good, especially in an ambulatory...
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Relationship
The negative to the system is that there have been some glitches along the way. This is a newer...
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Implementation and Training
I rated the vendor's training low because we felt like the guinea pigs. Someone came out to train...
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