HST eChart (Surgery Centers)
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Aaron Gleave
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User Commentary

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CIO

HST eChart is a good solution. The vendor has been a good partner to us. Our relationship is...

Jun 2022
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Manager

I really like the reports I can get from HST eChart. There are so many different options for reports...

Jun 2022
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Manager

HST eChart is easy to use, and the vendor gives great support. If I have any questions or need...

Jun 2022
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VP/Other Executive

HST Pathways charges for all of their apps but doesn't charge for their customer technical support,...

Jun 2022
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VP/Other Executive

HST eChart has an easy workflow, especially for the physician, and that is always a hard sell. The...

Jun 2022
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VP/Other Executive

I would like to see the capability for push notifications to physicians in the HST eChart application....

Jun 2022
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Manager

HST eChart is very specific to surgery centers. The solution was designed by clinical individuals,...

Jun 2022
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Manager

We can customize things in the solution. That is really nice. Sometimes, I wish that there were more...

Jun 2022
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Manager

The vendor has great customer service. They are efficient. It is rare that we log tickets and don't...

Jun 2022
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Manager

The benefits of the system are that the charting is paperless, everything is on the computer, and we...

Jun 2022
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Manager

The system has its pros and cons. We can see all the documents that are scanned, but we can't see...

Jun 2022
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Manager

The system's ease of use is fine now, but it was horrendous in the beginning. We had people who...

Jun 2022
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Director

I like the ability to automatically post in the product’s billing system. We don't have to manually...

Apr 2022
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Director

The vendor is like any software company. They promise a date for something, but that date isn't...

Apr 2022
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Director

We have a monthly charge for the product. The vendor’s charges aren't nitpicky.

Apr 2022
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Director

When we do estimates for patients, we have to manually write down the numbers and fill estimates in....

Apr 2022
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Director

The vendor recently released an authentication functionality for security purposes. We thought the...

Apr 2022
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Director

Overall, the vendor’s in-person training was good. Someone at our organization signed up for a...

Apr 2022
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Director

When we call the vendor’s support people, they typically resolve things quickly.

Apr 2022
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Director

The system is pretty user friendly. We can do things with the click of a button. The only downfall...

Apr 2022
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Director

The system has some good reporting that we use a lot. We have run into a few bumps with...

Apr 2022
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VP/Other Executive

The vendor's customer service is fantastic. Their people are very knowledgeable. The vendor has had...

Apr 2022
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Manager

The product is pretty user friendly, but sometimes, the help screens are not quite as thorough or as...

Apr 2022
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Manager

HST Pathways’ customer service is extremely knowledgeable and very helpful. I never really have to...

Apr 2022
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Manager

When HST Pathways upgrades the software, we are not always made aware of what was upgraded. It would...

Apr 2022
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Manager

The product definitely meets our needs. Everything is easy to get to, and I feel like the billing...

Apr 2022
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VP/Other Executive

HST Pathways was recently bought out, and we have seen some pricing changes.

Apr 2022
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VP/Other Executive

The solution is very user friendly and easy to implement at new sites. That is a big win. HST eChart...

Apr 2022
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VP/Other Executive

I would like to see the solution's reports be a little more adaptable. Everything has to be...

Apr 2022
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Manager

HST eChart is very user friendly. The additions that the vendor has made in the last few updates...

Apr 2022
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Manager

I recently had a call with the vendor and talked with our representative. Our representative is very...

Apr 2022
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Manager

HST eChart is very similar to another program I have used. I didn't have any formal training on the...

Apr 2022
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Manager

We chose the product because the vendor was an approved vendor for our organization. They were...

Apr 2022
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Manager

The product is absolutely part of our long-term plans. We don’t use anything else, and we plan to...

Apr 2022
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Manager

Sometimes when we are putting new things into the system, we almost have to program the system. The...

Apr 2022
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Manager

When we first implemented the product, we had a nurse from the vendor organization who helped us....

Apr 2022
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Director

Everything in HST eChart seems to work well for the most part. I have worked with a few EMRs in my...

Apr 2022
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Director

We have some problems where the system kicks us out, and there are issues with it not being able to...

Apr 2022
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Manager

If I needed to talk to the person that sold us the product, I could get in touch with them...

Apr 2022
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Manager

The system allows us the flexibility to do things in more than one way. We can change things in the...

Mar 2022
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Manager

Reporting in the system can be managed in many different ways. The vendor has a community portal as...

Mar 2022
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Manager

The vendor is constantly training. They do super user classes that allow opportunities for the...

Mar 2022
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Manager

If the vendor puts out half of what they have planned right now in their next update, I will be...

Mar 2022
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Manager

We have been on the system for years now, and it is still doing what we need it to do for us. We are...

Mar 2022
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Manager

The vendor keeps their promises to the best of their ability, and they have absolutely continued to...

Mar 2022
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Manager

The rate at which the vendor is responding to enhancement requests has decreased since the system...

Mar 2022
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Manager

Things are changing with the vendor. They are going toward charging for every little thing. They...

Mar 2022
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Manager

If we ask for training, we get training. The vendor finds the right person. Things are good there.

Mar 2022
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Manager

The vendor does well with integrating the system. With the offerings we take advantage of in the...

Mar 2022
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Manager

In terms of being proactive, developing functionality, and providing services to meet our needs, the...

Mar 2022
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Manager

I have had pretty good feedback from my staff members in regard to HST eChart. The nurses that do...

Mar 2022
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Manager

There are a few things that could definitely be made better when it comes to workflow within the...

Mar 2022
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Manager

HST eChart is well designed, but there are features of it that have not been clearly communicated to...

Mar 2022
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Manager

The technology from HST Pathways has been one of the easier EHRs that I have worked with. I have...

Mar 2022
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Manager

There are some areas where the vendor is lacking, and customer service is one focus. The customer...

Mar 2022
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Manager

When we first implemented the product, we had some people that came on-site and did trainings and...

Mar 2022
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Manager

Our relationship with HST Pathways is a reciprocal one. I have taught them how to do things, and...

Mar 2022
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Director

HST eChart has two-way communication with the vendor, and that is great. But there is still some...

Mar 2022
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Director

The vendor's updates are really smooth, and the implementations are high quality. But there are...

Mar 2022
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Director

We needed to make the move to HST eChart because our other third-party systems did not have two-way...

Mar 2022
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Director

Sometimes people have a hard time wrapping their heads around the solution. There are some things...

Mar 2022
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Director

The vendor provides new technology in the form of many little components. My understanding is that...

Mar 2022
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Director

HST Pathways' support is really good. I can't think of any way that it could be better. I never have...

Mar 2022
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Director

I definitely recommend HST eChart. I am not sure that there is a better solution out there. HST...

Mar 2022
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Director

HST eChart is more expensive than I want it to be. We have to pay a subscription fee for each extra,...

Mar 2022
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Director

I like HST Pathways. Their system gives me real-time data that I can use for shareholder reports and...

Mar 2022
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Director

We are happy with HST Pathways, but we have definitely had some struggles with them. They sold us...

Mar 2022
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Director

The vendor nickel-and-dimes us with monthly interface charges for the various interfaces that we...

Mar 2022
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Manager

The vendor has made some changes since we have been on the product because we weren’t fully happy,...

Mar 2022
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Director

I would recommend HST eChart to others, but I would let those people know what they were in for....

Mar 2022
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Director

I would like to see HST Pathways do a business analysis. They promised that they would let us know...

Mar 2022
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Director

We feel like the solution's billing modules were created by someone who wasn't a biller. There is a...

Mar 2022
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Director

The vendor's support team is absolutely wonderful. Their support people are responsive, smart, and...

Mar 2022
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Manager

The vendor charges us for every little thing, but the charges are not unexpected. The vendor has...

Mar 2022
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Manager

We like that the product is very interactive and intuitive for nurses. We have had very few issues...

Mar 2022
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Manager

The system works well. It is very simple. The system is able to take the paper charts that we were...

Mar 2022
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Director

Very little is included with the basic package from HST Pathways. The solution has a lot of...

Mar 2022
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Director

It would be nice if there were better daily education options for users of the product. The vendor's...

Mar 2022
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Director

Our staff members would probably rate the product's ease of use higher than our doctors would. Our...

Mar 2022
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Director

We haven't seen outcomes in the eChart area of the solution yet. The outcomes that we have seen have...

Mar 2022
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Manager

The product is wonderful. It is easy for my people to use. I have worked on other systems that were...

Mar 2022
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Manager

HST Pathways has a great and solid product. I have always been able to do my job in it. The system...

Mar 2022
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Manager

We only receive training from the vendor if we call them about something specific and tell them that...

Mar 2022
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Manager

We love HST Pathways. They are wonderful and easy to work with. We are planning to implement more...

Mar 2022
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Manager

HST Pathways is good about sending us emails before their updates. Those updates happen at night,...

Mar 2022
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Manager

HST Pathways keeps their promises, but there is usually a delay. They are still working on some...

Mar 2022
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Manager

HST Pathways doesn't charge us very heavily. All of our charges are listed on their bills. They...

Mar 2022
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Nurse

The vendor doesn't always inform us about updates in a timely manner. Updates just happen. Then, we...

Mar 2022
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Director

I wouldn't say that the vendor's charges are high, but since we use multiple products from the...

Mar 2022
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Director

We recently implemented a module. That took a long time. We couldn't get to the correct person to...

Mar 2022
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Director

The vendor's videos are easy to view and find. They are short enough that our employees have time to...

Mar 2022
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Director

The vendor's support people are very easy to work with.

Mar 2022
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Director

I get a lot of positive feedback from my physicians about how easy the solution's documentation is....

Mar 2022
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Director

The vendor is working on some pretty big complaints that we have had in the past. I want to see what...

Mar 2022
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Nurse

When we got the solution, the details regarding its initial item master weren't very clear. We...

Mar 2022
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Nurse

We have submitted some ideas to improve the system's processes, and the vendor is using them. That...

Mar 2022
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Nurse

If the system is built correctly, it is fairly straightforward. But if it isn't built correctly,...

Mar 2022
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Director

We have liked HST Pathways as well as HST eChart. At times, using the system can be a little...

Feb 2022
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Director

We switched billers, and that caused a problem for us. There was some confusion as to where the...

Feb 2022
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Director

The vendor has made improvements to their education and their community portal, and those...

Feb 2022
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Director

For us to install and uninstall, the vendor's recommendation is only to use Microsoft Edge. If we...

Feb 2022
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Director

The vendor's support has been great. I have an awesome, attentive account manager.

Feb 2022
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Director

The initial representative that I dealt with wasn't so great. I had to escalate things, and there...

Feb 2022
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Director

The vendor keeps their promises 90% of the time. The product is good, especially in an ambulatory...

Feb 2022
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Director

The negative to the system is that there have been some glitches along the way. This is a newer...

Feb 2022
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Director

I rated the vendor's training low because we felt like the guinea pigs. Someone came out to train...

Feb 2022
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Manager

The installation of HST eChart is a little cumbersome because it is not web based but relies on the...

Jan 2022
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Manager

HST Pathways is not proactive. They don’t even reach out to check in and see how we are doing.

Jan 2022
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Manager

Our long-term plan is to stay with HST eChart until there is an EMR developed specifically for...

Jan 2022
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Manager

HST Pathways charges a flat rate. As they have acquired some other companies, they have been working...

Jan 2022
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Manager

HST Pathways’ quality of training probably depends on who the instructor is and who the student is....

Jan 2022
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Manager

I do not expect the system to be our long-term solution. It was not designed with clinical best...

Jan 2022
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Manager

The system has a lot of restraints around interfacing. HST Pathways can't help us as much as other...

Jan 2022
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