HST eChart (Surgery Centers)
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Product
HST eChart can't currently copy blocks from one center to another. We push for standardization...
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Loyalty
We have chosen HST eChart as our enterprise platform, and it is integral to how we design all of our...
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Product
Our experience with HST eChart has been great, and we do not have anything negative to say about it...
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Operations
We would tell friends or peers using HST Pathways' product to learn how to use it to the max.
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Value
HST Pathways' product is expensive but worth it. We have had disagreements over overcharges.
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Relationship
The support team from HST Pathways is helpful and knowledgeable. They are always coming up with new...
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Relationship, Operations, Product
When HST Pathways does updates, they tell us that the updates will fix a problem, but the updates...
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Operations, Product
We made the chart, and it is simple to use. Using the system requires the easy click of buttons. We...
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Operations
I would like HST Pathways' products to better merge with and talk to each other better. HST eChart...
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Value
HST eChart is very expensive, and the vendor charges for every little thing.
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Operations
There was a lot of up-front training on HST eChart, but the implementation was very poor, and the...
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Culture, Value
Previously, we had a problem, especially when we started. We had a separate cost with every merge...
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Loyalty, Relationship
We are very involved right now with working for the future. I am really happy that the vendor is...
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Loyalty
We are working to get a staffing calendar in with HST eChart and some of the scheduling that we have...
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Product
I would recommend the product to a colleague, but I would help them do what we have done with...
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Operations
The vendor's training didn't meet our expectations, but there are several people at HST Pathways who...
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Relationship
There are a few things that we would like to see in the product for our nursing staff members, and...
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Product
We want to make things easier for our nurses. The vendor has their own block that we can't adjust....
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Relationship
Whenever I email the vendor's support people, they are extremely efficient. Sometimes, I end up on...
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Operations
When we did our initial build of the product, we were dissatisfied with it for a while. The vendor...
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Relationship
I like that I can get on the phone at any moment of the day and talk to someone at HST Pathways....
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Product
The vendor needs to hire more people. Sometimes the software lags. The product doesn't have a...
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Product
The product’s medication search feature is not very user friendly. I have to drag my hand across to...
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Relationship
HST Pathways listens to the modifications that may be necessary or that we want. HST Pathways...
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Operations, Product
What I have found in discussions with peers and observing the usage of HST eChart in other...
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Product
I would suggest having HST eChart give physician pop-up notifications or lists for missing areas...
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Relationship
The vendor’s support team has always been timely and very helpful.
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Product
The only thing I would change about HST eChart is minuscule. When we put in our times for surgeries...
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Relationship, Product
The vendor’s technology is good when it works appropriately. The vendor is pretty on trend with and...
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Relationship
If I call or email the support team with a question, one or two support people get back to me the...
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Product
Our doctors are looking for a couple of functionalities that the vendor can't implement. We would...
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Loyalty
Some of the integrations haven't worked appropriately for us since the implementation. Our staff has...
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Operations
A lot of solutions on the vendor's platform allow us to train ourselves. The vendor offers some...
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Relationship
I have had to call and get some help, and the people at HST Pathways have been pretty helpful. They...
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Product
I really enjoy HST eChart. It is pretty simple to use, and it is pretty self-explanatory.
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Product
One thing that has become an issue recently is medication records. For example, patients shouldn't...
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Product
HST Pathways released an update with a feature for high-alert medications. We were hoping we would...
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Product
HST eChart is very easy once we have it customized as we want. It is great.
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Relationship
HST Pathways is very good about walking us through things, and if they don't know something, they...
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Relationship
We know about the system not working well before we hear from HST Pathways. They send us emails, but...
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Operations
I was dissatisfied with the implementation at this facility. I was not happy with the training. We...
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Relationship
Anytime I have a technical question or a problem, HST Pathways immediately recognizes there is an...
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Product
My concern with integration is that sometimes HST eChart and the Simple Admit application don't...
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Value
The inventory system has to be improved; it is terrible. Currently, we have to pay for another...
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Culture
I love my sales representative. That individual is nice, but I haven't seen them since we...
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Relationship
We have had issues with system slowness. When we call out the issues, the vendor tells us they are...
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Product
The reports are outdated. I go in thinking a certain report is in the system, but it is from 2020,...
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Operations, Product
I would tell a peer about HST eChart’s ease of use in terms of being able to train physicians to use...
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Operations, Product
HST eChart is a very simplified system, so providers can easily remember how to use it. Even if they...
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Operations
The implementation was very painful. We got tricked into buying HST eChart because the vendor said...
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Product
I have problems with some of HST eChart's reports. They are very difficult to read, and it is very...
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Operations
The initial implementation and training could have been a little more robust. There were many things...
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Product
We may be notified of the upgrades, and we may not be. After an upgrade occurs, there are sometimes...
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Product
HST Pathways does integration really well. They have a lot of different options, and they have some...
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Loyalty
There are so many things we love about HST eChart, and that is why we chose it. For instance, we...
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Relationship
HST Pathways is understaffed for support, and they are growing, but they are still understaffed. My...
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Operations
The initial training with HST Pathways was great, but the ongoing training has not been as great....
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Relationship
When we first started with HST Pathways, they were a smaller company, so we knew the owners and the...
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Relationship, Product, Value
HST eChart has been down and not available for a significant chunk of time multiple times. When that...
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Relationship
HST Pathways tries to and wants to keep all their promises, but they don’t.
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Product
In terms of physician functionality, HST eChart's workflow is one of the easiest I have seen as...
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Relationship, Product
I would like to see an improvement in case coordination. My understanding is that there is not a lot...
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Relationship
HST Pathways’s support on the phone is incredible. The vendor is forthcoming in realizing their weak...
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Relationship, Product
In the time that we have had HST eChart, the system has gone down three or four times and we have...
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Operations
We recently did an upgrade, and the vendor sent us a very long document about all of the things that...
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Operations
We didn't receive any on-site training for the product. We built everything in our charts and were...
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Relationship
There are times when things happen and we submit a ticket to a vendor, but the vendor's people don't...
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Relationship
HST Pathways' service is improving, but they don't communicate proactively with their customers....
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Culture, Loyalty, Relationship
The vendor has been clear about what the product provides. With the exception of things that the...
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Operations, Product
There are good and bad things about the system, so I don't know whether I would encourage someone to...
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Value
We pay a pretty good amount for the system, and the vendor keeps adding more fees when we want...
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Loyalty, Relationship
I don't have a lot of confidence in the vendor going forward. I have talked with some of the...
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Relationship
HST Pathways is not as supportive as another vendor we work with. But the product is so intuitive...
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Relationship
After the recent updates to HST eChart, we have experienced a lot of latency issues, and we don't...
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Relationship, Product
It has been a struggle to get information and good access to HST Pathway’s integrations team. We...
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Product
For an ambulatory surgery center (ASC), we are in a precarious position because there are robust...
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Relationship
Whenever we call HST Pathways’ service team because we have a latency issue or HST eChart is down or...
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Product
Our biggest complaint is the fact that HST eChart is scheduled by procedure and not CPT code. We are...
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Culture, Operations, Product
We had one incident where the system went down, and we weren't notified immediately. We put a couple...
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Culture, Value
HST Pathways has a pretty expensive solution. They have a lot of functions that are just add-ons. It...
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Product
We really like that HST eChart's reports are Excel based because that makes it very easy to drop the...
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Operations, Product
We are still learning with HST eChart, and we are really struggling with it. We had some unexpected...
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Culture, Relationship
We use paper charts, and we scanned all the charts into our previous vendor's platform as a storage...
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Operations
Our implementation with HST Pathways was terrible. We had a bad implementation manager. From what we...
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Operations, Product
I like that the system is easy to use. I can change the charts at the local level without having to...
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Relationship, Product
HST eChart is a good product. We had a hiccup with an upgrade that led to some downtime. I think...
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Value
The system is pricey, but it is a good product.
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Operations
The solution has a community portal where we can receive training. It would be nice if the vendor...
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Operations
In the beginning, HST Pathways had a great training program. Their training was very easy. It took a...
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Operations, Product
The system is easy to use. We were able to adapt to make the product what we were used to. That was...
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Loyalty, Product
The way that the system meshes and brings data over could be better. There are some things that are...
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Relationship
At first, if we called the vendor's support, we could get ahold of someone right away. The vendor's...
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Relationship
HST Pathways is very good about communicating with us when things come up. When we have reached out...
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Operations, Value
The product does really well. It did take multiple full attempts to implement it because the product...
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Loyalty, Product
HST Pathways’ product is great, but the vendor should make sure that the uptime is as I would...
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Product
Without a doubt, I would buy the product again. It is easy to use, and it is very intuitive. I have...
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Product
HST eChart allows the facility enough flexibility to adjust on the fly. An example of that is when...
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Product
I am very report-centric. There are some canned reports, but a lot of times, we have to take...
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Relationship, Operations
If we wanted to do or change something, that would be as simple as sending an email, and then HST...
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Product
HST eChart’s anesthesia component is outstanding. Someone using HST eChart could be 100% paper free....
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Loyalty, Product
HST eChart has solved all our problems, and we have no plans of changing systems. We have used the...
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Product
HST eChart is the only product I have ever seen that I could use on my cell phone. HST eChart is...
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Relationship, Product
One major strength of HST eChart is that more than one user can edit an account at the same time. We...
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Product
We wish HST Pathways would add the ability for us to download web-based documents into HST eChart as...
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Culture, Value
HST Pathways has packages, so we can buy certain things individually or purchase whole packages.
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Relationship
HST Pathways always takes requests into account, and they try to make everyone happy by making...
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Product
HST eChart doesn’t interface with everything, so the vendor is still working on certain interfaces.
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Relationship
HST Pathways’ support team is always helpful, but it takes time for them to work through my...
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Product
The strengths of HST eChart are the ability to customize and the ease of uploading databases and...
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Relationship
For the most part, HST Pathways has been very responsive in answering our questions and helping if...
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Loyalty, Product
With the latest update, we are having more and more issues that don't seem to be getting resolved....
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Culture, Loyalty
One of the main reasons we went with HST eChart was that the vendor promised a completely paperless...
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Operations
The implementation setup and training for HST eChart were done virtually, and that was a real...
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Culture, Loyalty
One reason we chose HST eChart was that the vendor had recently brought on several other companies...
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Relationship
If we have an issue with HST eChart, we can jump on the phone, and the vendor helps us resolve our...
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Operations, Product
For end users, HST eChart is a very intuitive and easy-to-use tool. As far as ease of use is...
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Relationship
I don’t know that HST Pathways really does anything proactively. As we raise concerns, the vendor...
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Relationship
HST Pathways' support system and customer service are great. When we call their number, we get a...
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Relationship
HST Pathways’ phone support is amazing. When I visit with them, they listen to my situation, and...
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Operations
What HST Pathways sold to us was that people would be on-site helping us during our implementation....
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Product
I like that HST Pathways is customizable. The ease of navigating and the ease of customizing and...
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Operations
Once we understood how HST eChart works, it was really easy to explain it to somebody else. The...
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Product
One thing that HST Pathways could work on is the integration between their product and others. We...
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Relationship
When we had a big issue and our service was down, HST Pathways was the one that approached us about...
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Operations
HST Pathways does a really good job with their webinar trainings and the availability on their...
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Operations, Product
HST Pathways did a great job with our implementation. We have gotten positive feedback from our...
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Loyalty
We have had one challenge. We are moving to one of our partner’s instances, and HST Pathways has not...
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Product
HST eChart is a good product, but as with any product, some things are clunky. Part of the problem...
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Product
When we schedule a procedure and then need to make a change, sometimes we can if we withdraw...
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Relationship, Product
We have some needs that HST eChart is not meeting. Those features are out there, and the vendor...
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Relationship
HST Pathways’ customer support is great. They have figured out to a tee how to help customers. We...
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Relationship, Operations
I get tons of emails from HST Pathways with more training than I can sign up for. The vendor has a...
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Relationship, Operations
When we started building charts from scratch, a person from HST Pathways was assigned to help us....
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Relationship, Operations
I don’t think HST Pathways has a large enough staff to dig in and help us build the charts we need....
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Operations, Product
When I have a new clinician come in for their first day, I put them in HST eChart and walk them...
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Product
Some of the product's integration functionalities with our monitors and the vendor's flow charts...
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Loyalty, Product
HST Pathways has had some server issues and issues with reliability within the past couple of months...
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Product
In certain situations and with certain products we are using, it would be great for HST Pathways to...
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Relationship, Operations
HST Pathways does really well with support. They provide lots of support. We had frequent calls with...
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Culture, Value
For main products, we have one set price. When we get into other products, we pay monthly fees for...
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Product
For an ambulatory surgery center, HST eChart is probably the easiest electronic health record to...
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Relationship, Product
From an IT perspective, we want more immediate results, and getting results takes a lot longer than...
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Product
The thing that could make HST Pathways' product work better would be making the reports more user...
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Operations, Product
HST eChart is easy to learn. It is very user friendly and easy to navigate.
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Relationship
The only time we ever deal with people at HST Pathways is if we have support issues. We call HST...
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Product
HST eChart is a really simplistic program. If someone can use an iPhone, then they can use HST...
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Operations
We did a lot of self-guided teaching for the system. The vendor had some really good representatives...
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Product
HST eChart is really great. Our physicians are really happy with it. Our team members who use the...
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Relationship, Operations
The vendor has some amazing employees who know the system inside and out. However, not everyone is...
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Loyalty, Product
HST Pathways has full functionality of things we could use that we are not using. In the future, we...
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Operations
During HST Pathways' superuser classes, they taught us the little system shortcuts that nobody ever...
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Relationship
We have been getting a lot of emails in the community portal for different learning opportunities...
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Product
HST eChart is not as user friendly or intuitive as it could be. There are tweaks the vendor could do...
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Culture, Value
If HST Pathways bills us for an expense, it is because it was extra and above our contract, but they...
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Relationship, Product
HST Pathways' overall product, including case coordination and an attractive EMR, is well rounded....
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