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HST eChart (Surgery Centers) Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Nurse

The implementation with HST Pathways could have been better, and that is partially due to COVID-19....

Apr 2021
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Nurse

There is a little bit of room for improvement with HST eChart's interoperability. We used it with a...

Apr 2021
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Nurse

HST eChart is very user friendly. Even people who are afraid of computers can use this.

Apr 2021
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Nurse

Some of the reports in HST eChart could be a little better. It is probably because we are complex....

Apr 2021
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Nurse

HST Pathways has very good customer service. They are always there. I can always reach somebody, and...

Apr 2021
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Nurse

Since we have gone live with HST eChart and gone through all the little hiccups, we are using a lot...

Apr 2021
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Nurse

We have a pretty good team here. We are driven, and we have a goal. If we are not using the tool for...

Apr 2021
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Director

During the implementation, we were told that HST Pathways was going to take care of some things...

Apr 2021
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Director

We had problems with our previous vendor’s updates, but I don't find that happening with HST...

Apr 2021
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Director

HIST eChart is expensive, but it has saved us a lot of manual time on other ends.

Apr 2021
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Director

Whenever I call HST Pathways, I actually get someone to answer the phone. If something needs to be...

Apr 2021
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Director

In the beginning, the implementation was a bit of a struggle, but we don't even know when the vendor...

Apr 2021
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Director

I haven't needed a lot of training on the system. We went to the vendor's training, and it was good...

Apr 2021
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Director

The system definitely supports our integration goals. We have bought an add-on system that works...

Apr 2021
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Director

I love HST eChart. The quality is good, and the system always works. Over the past several years, we...

Apr 2021
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Director

The ease of use was the only reason that we got buy-in from all of the doctors. We told each doctor...

Apr 2021
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Director

I wasn't really happy with all of the reports in the system in the beginning, but the reports have...

Apr 2021
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Director

Our vital signs pull into the system, and I would consider that functionality to be kind of new...

Apr 2021
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Director

The system meets all of our needs right now. There is nothing that I wish the system could do. When...

Apr 2021
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Director

The vendor's phone and web support are great. The support people are always there and don't care...

Apr 2021
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Director

I am sure that the vendor executives are involved. I just call the vendor, and my problems get...

Apr 2021
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Director

We are able to measure and monitor all kinds of things, and the system gives me the ability to do...

Apr 2021
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Director

We need to contact HST Pathways when we want to develop a new template or new type of consent, and...

Apr 2021
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Director

Something that would improve my HST Pathways experience would be if they would do follow-up with...

Apr 2021
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Director

The product supports us, but we haven't maximized our opportunities due to the cost. The system...

Apr 2021
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Director

Recently, we have had some problems with some data going across to our record. HST Pathways has been...

Apr 2021
||
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Director

We rolled out another one of HST Pathways' products first. A little while later, we went live with...

Apr 2021
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Director

Our physicians use a dictation service. they can dictate through HST eChart, and we have a couple of...

Apr 2021
||
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Director

We know some of HST Pathways’ executives, and they are just very personal people. They are not up in...

Apr 2021
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Director

HST Pathways is constantly innovating. They also keep up to date with mandatory reporting to make...

Apr 2021
||
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Director

I really cannot say that there is a whole lot that could be better. If we had any problems, one of...

Apr 2021
||
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Director

HST Pathways recently acquired a product called Casetabs. It is a TV monitor system that a facility...

Apr 2021
||
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Nurse

HST Pathways is very slow to respond to issues. They say that they can do things for us, but then...

Apr 2021
||
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Nurse

Once we have HST eChart the way we want it, it is easy to use. But it can be hard to maneuver the...

Apr 2021
||
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Nurse

I would like to have a spot on the solution's home screen where I could see beds that have been...

Apr 2021
||
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Nurse

HST eChart is good. It does pretty comprehensive charting. The vendor has a community portal on the...

Apr 2021
||
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Nurse

The vendor has been very attentive. We have an account executive, and I have my customer service...

Apr 2021
||
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Nurse

The vendor's training was awesome. It is hard to train on a chart until we do it. But we had people...

Apr 2021
||
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Nurse

The vendor will often take ideas and put them in the next updates. They have taken all our...

Apr 2021
||
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Analyst/Coordinator

The process for medication reconciliation is tedious. Users have to select everything and then click...

Apr 2021
||
(0)
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Analyst/Coordinator

I really like that when we are in the system, it shows a percentage of the chart's completeness in...

Apr 2021
||
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Nurse

When we first went live with HST eChart, things were rough. We went from paper to this system, and...

Apr 2021
||
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Nurse

I like HST eChart's flexibility. I can build the solution the way that I want. I don't have to rely...

Apr 2021
||
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Nurse

I would love to have a robust communication tool in HST eChart so that I could talk with the people...

Apr 2021
||
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Director

It is hard to say what could be better about HST Pathways' implementations because I don't know...

Apr 2021
||
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Director

The system is very user friendly. Travelers or agency nurses come in, and there is a short tutorial...

Apr 2021
||
(0)
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Director

I would like to get some help with the reporting in HST eChart. It is hard to know where the data is...

Apr 2021
||
(0)
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Director

The vendor’s support people are great. I email them with a question, and somebody usually gets back...

Apr 2021
||
(0)
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Director

If I needed executive involvement from HST Pathways, I could get it. I certainly enjoyed the user...

Apr 2021
||
(0)
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Director

Some of the support for the billing staff hasn’t been at the level we would like. Our primary person...

Apr 2021
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Director

I recommend HST eChart. I tell people about how it is specific to a surgery center and that we can...

Apr 2021
||
(0)
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Director

When we call HST Pathways, we usually get the person we need to talk to right away. We get a live...

Apr 2021
||
(0)
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Director

The implementation was seamless; it was well planned and well organized. The go-live build fit the...

Apr 2021
||
(0)
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Director

I am giving HST Pathways a pass because everything is online right now, but sometimes that is...

Apr 2021
||
(0)
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Director

The system is super easy to use. The staff is accustomed to the workflow.

Apr 2021
||
(0)
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Director

HST Pathways could be more proactive with new offerings.

Apr 2021
||
(0)
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Manager

Nickel-and-diming mostly happens for interfaces. Recently, we had an interface with patient monitors...

Apr 2021
||
(0)
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Manager

HST eChart is just not user friendly, and it has a lot of glitches. In the EHR, I don't like the...

Apr 2021
||
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Nurse

I would tell others that HST eChart is easy to use. It seems to be very thorough. The system tells...

Apr 2021
||
(0)
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Manager

I would probably not choose to buy HST eChart again. As far as scheduling purposes go, the system is...

Apr 2021
||
(0)
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Manager

As far as the marketing side goes, HST Pathways does not keep all promises. Our representative will...

Apr 2021
||
(0)
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Manager

On the actual program side, the people that do the training and the support are always helpful in...

Apr 2021
||
(0)
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Nurse

HST eChart is pretty straightforward. Even our technologically challenged provider does pretty well...

Apr 2021
||
(0)
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Director

Our frustration with the vendor has increased over the last year. Initially, I was very optimistic...

Apr 2021
||
(0)
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Director

Out of the gate, new users of HST Pathways’ software are bombarded with confusion. We go to one...

Apr 2021
||
(0)
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Director

We are looking at getting new vital signs monitors and different gas monitors for anesthesia. The...

Apr 2021
||
(0)
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Director

I understand that the vendor has either had a buyout or some infusion of some money from a...

Apr 2021
||
(0)
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Director

We have been able to create multiple templates for pretty much all of the specialties so that they...

Apr 2021
||
(0)
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Director

I like HST eChart. I like the block method. Each block represents a page in a patient's chart, and I...

Apr 2021
||
(0)
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Director

Initially, I thought the vendor’s training was pretty good. But I kept really good notes on what I...

Apr 2021
||
(0)
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Director

I can’t say that I have any contact with or involvement from the president, vice president, or any...

Apr 2021
||
(0)
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Director

HST eChart works really well in our space. The system has a lot of customization options. That is...

Apr 2021
||
(0)
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Director

We didn't give our physicians much of a choice about using this solution. A lot of places are still...

Apr 2021
||
(0)
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Director

From a clinical view, the solution works really well. We can sit down with new providers for five...

Apr 2021
||
(0)
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Director

From the clinical side of things, the solution flows well and is easy to use. We don't have to be...

Apr 2021
||
(0)
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Director

The solution is not very intuitive for our medical records team. HST eChart is a little bit more...

Apr 2021
||
(0)
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VP/Other Executive

We are a small group, so a lot of tasks fall to each one of us. The support provided by HST Pathways...

Mar 2021
||
(0)
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VP/Other Executive

HST Pathways is proactive. They do what every other vendor does that is involved in version updates....

Mar 2021
||
(0)
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VP/Other Executive

I would like to have classes on new versions releases. There are so many things I am reading about...

Mar 2021
||
(0)
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Manager

We have pathology reports that come in from an outside laboratory, and it is a rather tedious...

Mar 2021
||
(0)
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Manager

HST Pathways’ customer service is amazing. We call their number and get a live person every time....

Mar 2021
||
(0)
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Manager

The reporting in HST eChart is phenomenal. If there is a report that we need, HST Pathways can find...

Mar 2021
||
(0)
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Manager

HST Pathways is a team member of ours, not just a vendor that we use. I work closely with a myriad...

Mar 2021
||
(0)
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Manager

There is very little that I don't like about HST eChart. It does everything that it sets out to do,...

Mar 2021
||
(0)
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Manager

I imagine that HST eChart is only going to keep getting better. I have been working with HST...

Mar 2021
||
(0)
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Manager

When we had the training for HST eChart, the vendor sent a couple of people down to their training...

Mar 2021
||
(0)
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Manager

The only problem I have with HST eChart is that we have no way to take a credit card as payment when...

Mar 2021
||
(0)
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Manager

Our anesthesia workflow in HST eChart is excellent. We recently had our CMS surveys come in, and...

Mar 2021
||
(0)
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Manager

HST eChart is pretty easy to use. We require very little training to use it. We use it for charting...

Mar 2021
||
(0)
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Analyst/Coordinator

HST eChart is user friendly for the most part. I was pleasantly surprised by the recent upgrade. It...

Mar 2021
||
(0)
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Analyst/Coordinator

From a billing standpoint, I have to go to a couple of screens to get the information I need, so I...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's customer support is excellent; I am very happy with it. I don’t have to wait on the...

Mar 2021
||
(0)
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Analyst/Coordinator

I have been at this organization for several years, and I still have to ask for help every time I...

Mar 2021
||
(0)
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Analyst/Coordinator

When we call the vendor's executives, they point us in another direction instead of problem solving...

Mar 2021
||
(0)
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Director

HST Pathways is always looking toward the future. They help push us forward.

Mar 2021
||
(0)
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Director

I love HST Pathways' support. I keep telling the vendor that they don't sell their web support to...

Mar 2021
||
(0)
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Director

HST Pathways is always proactive. They have service managers who can point us in the right...

Mar 2021
||
(0)
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Director

I have received more than my money's worth for HST eChart. This solution gives me the least hassle...

Mar 2021
||
(0)
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Manager

If someone asked me about the vendor, I would tell them that HST Pathways struggles with...

Mar 2021
||
(0)
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Manager

HST Pathways struggles on the project management side for implementation. HST Pathways lacks project...

Mar 2021
||
(0)
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Manager

We have been using HST Pathways for quite some time. We are sending out an RFP to several companies...

Mar 2021
||
(0)
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Manager

HSTeChart has a lot of integration needs and doesn't necessarily integrate that much, but there are...

Feb 2021
||
(0)
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Manager

Everybody I talk to within HST Pathways can ultimately bring something forward.

Feb 2021
||
(0)
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Manager

HSTeChart's user interface is made with old programming. HST Pathways gained a lot of centers over...

Feb 2021
||
(0)
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Manager

Sometimes, I get a little back-and-forth on charges with HST Pathways. They don't charge us for...

Feb 2021
||
(0)
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Manager

We haven't had any issues with HST Pathways. We haven't needed additional support during COVID-19....

Sep 2020
||
(0)
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Manager

The product is super easy to use. It is very intuitive. The staff likes the product. Even the...

Sep 2020
||
(0)
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Director

HST Pathways was very hands on with the training. They had different platforms and websites, and...

Sep 2020
||
(0)
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Director

I like the integration of the system. It is very intuitive to use.

Sep 2020
||
(0)
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Director

The software is an older version of the platform. I know that it costs a lot of money, but HST...

Sep 2020
||
(0)
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Manager

The product is meeting our needs, and we are very pleased with what we have. The vendor continues to...

Aug 2020
||
(0)
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Manager

I like that we can print off a report in a PDF format or save the report to an Excel or CSV file so...

Aug 2020
||
(0)
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Manager

The vendor has employees that work in our area, so quite often, when updates happen, the vendor...

Aug 2020
||
(0)
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Manager

We aren't doing any telehealth work, but I am looking at telehealth right now. The vendor offers...

Aug 2020
||
(0)
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Manager

There have been a couple of people from the vendor that have said some things that weren't quite right....

Aug 2020
||
(0)
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Manager

The vendor developed a screening questionnaire for COVID-19, but I went ahead and made a custom one...

Aug 2020
||
(0)
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VP/Other Executive

HST Pathways is great. Their business is great because their product design is superior. I wouldn't...

Aug 2020
||
(0)
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VP/Other Executive

HST Pathways continues to develop and enhance the product. The LAN runs on our server, but the LAN...

Aug 2020
||
(0)
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Nurse

The technology has met our expectations and exceeded them in some cases. Like anything else, the...

Aug 2020
||
(0)
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Nurse

The vendor is definitely a partner. Their customer service people are usually pretty good about...

Aug 2020
||
(0)
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Nurse

The vendor actually came out with some new screening tools, but we had already customized our own...

Aug 2020
||
(0)
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Nurse

We are happy with the system. It is very good. There are a few more things that we want to be able...

Aug 2020
||
(0)
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Nurse

When we went live, we had issues with the anesthesia charting. But with the latest update, 80% of...

Aug 2020
||
(0)
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Nurse

The supply chain module is definitely a vast improvement from what we had. We found issues in our...

Aug 2020
||
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Nurse

When we went live, we got the latest update. Within a few months, the vendor released another...

Aug 2020
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Manager

There are certain things that I didn’t like on HSTeChart that I have told the vendor about, and the...

Aug 2020
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Manager

HST Pathways is constantly on the phone with me, and I am always calling them because if I need to...

Aug 2020
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Manager

HST Pathways does everything we ask them to do. When we give them a suggestion, they actually try to...

Aug 2020
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Manager

If people were to ask me about HST Pathways, I would tell them that the vendor's product is very...

Aug 2020
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