HST eChart (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
HST eChart is very user friendly when it comes to charting. The system is easy to train people on,...
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Operations
We initially implemented HST eChart during the COVID-19 pandemic, so we couldn't do that in person....
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Loyalty, Product
HST eChart does almost everything in terms of integration. However, there are some things that we...
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Product
HST Pathways needs to dive into their reports. Those reports are very outdated, and there is more...
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Product
When our nurses do their assessments in HST eChart or when our doctors are doing their H&P, they...
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Relationship, Product
With HST eChart, we sometimes have computer problems with upgrades. However, that isn't an HST...
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Relationship
The only people who I have contact with are HST Pathways' support people. I have absolutely no...
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Operations
We haven't received any additional training since our implementation, but we haven't really...
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Relationship
When the system has gone down in the past, we have had to call HST Pathways to find out that there...
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Product
With HST eChart, we have to keep track of our transfers. We don't have to do G-codes anymore. CMS...
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Product
With HST eChart, adding a question to questionnaires is very tricky. The vendor needs to make that...
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Operations
I know of some other providers that I have recommended HST eChart to who are struggling with the...
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Operations
HST Pathways doesn’t really offer training. It is up to each facility or site to implement, train,...
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Operations
We recently upgraded to a new software platform from HST Pathways, and the support wasn't there....
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Loyalty, Product
The fact that the product is customizable makes it easy to use. The highlights of the product are...
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Operations
I recently purchased a consulting package to have a consultant review our product and make sure that...
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Loyalty, Product
We are hopeful for some more integrations with other products, like Epic. I know HST Pathways is...
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Operations
There is not a lot of communication and education from HST Pathways prior to the upgrades. With the...
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Relationship, Product
HST Pathways could definitely focus more on streamlining communication among the facilities. They...
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Relationship, Product
With HST eChart, there is usually something wrong first thing in the morning.
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Value
If cost weren't a factor, we would look for another solution, but HST eChart fits our price point....
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Product
I like the integrations between the system's billing and scheduling areas and between my EMR and HST...
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Relationship
HST Pathways is very responsive. I could put a ticket in right now and get a response within an...
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Product
It would be great if we could copy information in the system from visit to visit. Right now, we have...
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Operations, Product
The product is easy to use and very focused on surgery centers. We built it to be the way we want...
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Product
There is just one instance that we haven't really gotten resolved yet. HST Pathways was supposed to...
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Relationship, Product
Sometimes when the vendor does updates, we find glitches the following day. The impact on our...
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Loyalty, Product
The biggest strength is that HST eChart works seamlessly with our management software. The vendor is...
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Operations, Value
The training needs to not cost money. HST Pathways put on some webinars, and they need to be free...
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Relationship
HST Pathways doesn't really promise anything, so I would say they don’t keep promises when it comes...
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Relationship, Operations
I don't know what HST Pathways would need to reach out to us about besides resolving questions that...
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Culture
The HST Pathways sales representative was inaccurate in telling us what the HST eChart system could...
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Product
A lot of our integration issues with HST eChart that we have been bringing up to HST Pathways are...
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Product
HST eChart is pretty maneuverable, and it is not hard to use the system. HST Pathways is constantly...
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Culture, Value
HST Pathways does not avoid charging for every little thing. HST eChart is ungodly expensive, but I...
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Relationship
HST Pathways has improved a little in their communication. Before, there was no communication, and...
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Loyalty, Product
We are having some issues with an HL7 interface, and we might end up having to switch away from HST...
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Loyalty, Product
HST eChart has been great. We can modify it for our workflows. I have dealt with many different EMR...
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Product
We have tickets with HST Pathways, but in terms of the way the orders are shown, we would prefer to...
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Relationship
HST Pathways could improve their support by just improving the timeliness of responses and being...
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Relationship
The turnaround time depends on the issue that we ask about, but there have been times when we...
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Operations
The advice I would give to someone looking at HST eChart would be to take time implementing so they...
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Relationship, Operations
I don’t know whether I would buy the product again because we have had a couple of outages with HST...
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Relationship
The vendor keeps all their promises. Whenever we ask them for something, they try to give us what we...
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Relationship, Operations, Product
An improvement for the vendor would be to make sure they know the update is going to work before...
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Operations
We had the vendor come back for some training stuff, and we gave a lot of suggestions. I don't think...
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Relationship
The support is pretty good, but sometimes it is hard to find a resolution.
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Product
I would tell someone looking into the system that it is easy to use. We can adapt it to fit our needs....
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Loyalty, Product
HST Pathways' business model is very much detailed toward a surgery center, so it is very easy to...
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Relationship, Operations, Product
We recently did an upgrade, and that upgrade didn't go well. The vendor acknowledged that. The...
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Relationship
I don't think that I have ever dealt with the executives at HST Pathways, but the vendor's support...
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Loyalty, Product
HST eChart is a really great application. It flows really well with the things that we need it to,...
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Operations
The vendor has a good program on their site for training. That program is very easy to use, and the...
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Product
I always think that integrations are amazing, but it seems like a lot of work to integrate HST...
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Relationship
When we call HST Pathways for support, it usually goes well. They get back to us fairly quickly, and...
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Operations, Product
On the billing side, HST eChart is good. I can do scheduling, billing, operations, and even upload...
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Product
There are a couple of improvements that could be made in the system, but they are really small...
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Relationship
Contacting HST Pathways has become a bit more difficult. I usually can't get through to somebody if...
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Product
We can customize a vast majority of things within HST eChart, but I would like to see that...
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Product, Value
HST eChart is pretty user friendly. The price transparency and patient estimates platform is really...
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Relationship
HST Pathways has been much better at being proactive in the last year. When they start to notice...
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Culture, Value
HST Pathways does some bundled stuff so that it looks like we are not getting charged for things....
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Culture, Relationship
We typically deal with the same person at HST Pathways. I put in a request or question, and 90% of...
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Relationship
Every release we have for HST eChart breaks things, and that was not always the case. There is...
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Loyalty
There is a lot that HST Pathways has to offer. They have a solid offering with lots of good stuff,...
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Product
I am happy with HST eChart, and it is doing what our clinical people want it to do. It is easy to...
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Relationship
HST Pathways has gotten better at keeping their promises. We used to have performance issues in HST...
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Relationship
There are still ways that HST Pathways’ support can improve. For example, their tier-one support...
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Culture, Value
HST Pathways made a package to help us optimize their products, but I have to pay to learn how to...
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Operations, Product
HST Pathways has a good system in place for upgrades. They communicate when upgrades are coming, and...
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Value
HST eChart is an expensive product, but it also is a good quality product, and we haven’t had too...
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Operations, Product
The ease of use with HST eChart is a strength. The staff members who use it do the charting very...
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Product
I am sure that HST Pathways is just trying to make the product better, but there are some aspects of...
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Relationship, Operations
I know that HST Pathways sends out emails when they do updates, but they don’t really explain what...
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Product
I understand that HST Pathways is building this product for multiple facilities, but if they are...
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Loyalty, Value
When we talk to other organizations in our area, we are interested to see what products they are...
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Operations, Product
Overall, the people who are using HST eChart to chart patient information like it. They are very...
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Relationship
We don't put in too many requests, and usually when we do, email alone gets the situation corrected....
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Loyalty, Value
We have started to incorporate the text function with patients. That is going well so far. I have...
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Product
One of HST Pathway’s biggest strengths is that HST eChart is fully integrated into the vendor's...
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Relationship, Product
We identified an issue with the HST eChart medical administration piece that took a while to get...
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Product
The medical administration module in HST eChart doesn’t flow through the system correctly. It...
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Culture, Value
In the very beginning, we thought we were getting the whole product from HST Pathways, but we had to...
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Operations
During our implementation of HST eChart, we had regular calls with the vendor, and we had one person...
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Product
HST eChart is a great program and is very friendly to the users. It doesn’t have a lot of steps. We...
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Relationship
HST Pathways does great when we call. Most of the time, we can get in touch with someone...
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Product
The product is great for surgery centers. HST Pathways stays on top of what is needed, and they...
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Operations
HST eChart is amazingly user friendly and easy to follow. We can train people on the system in a...
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Product
It is very easy for us to go in and customize or change the system. The system is great with those things....
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Relationship
The vendor's executives interact well with us, and they are very responsive. If there is an issue...
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Loyalty, Relationship
HST Pathways has made commitments to have two very big-picture things happen, but those things were...
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Operations
We rolled the system out during the COVID-19 pandemic, so everything was done remotely. That was a...
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