HST eChart (Surgery Centers) Commentary

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I should be getting commission because I speak about HST eChart quite often. People reach out to me...

Nobody ever wants to pay for anything. HST Pathways has enhancements, features, and packages. For a...

If I ever find anything that needs to be improved or fixed, HST Pathways either adds it to an...

HST eChart makes life easy, and it's easy to use. Agency staff who have never used it can come in...

It's very easy to work with HST Pathways. When we call, everybody is more than competent. We don't...

I would share with anybody that the biggest benefits of HST eChart are (1) how customizable it is to...

There are so many products under HST Pathway's umbrella. Rather than there being one umbrella, there...

I would tell others considering going with HST Pathways to make sure they get a better onboarding...

HST Pathways' support is pretty good now. I call the support people, and generally they can fix my...

With HST eChart, I would like to see more user-friendly resources, particularly around block time...

It would be helpful if HST eChart had auto-populated or time-based historical data or time for...

In HST eChart, I like being able to see everything from the home page, especially the daily calendar...

HST eChart gives us clarity, and it has really helped with our collections. We are very pleased that...

We are using basic practice management scheduling. We will start using the actual charting in HST...

HST Pathways is continuing to build improvements and integrations with their product lines....

The best thing with HST Pathways is my communication with my account managers and my ability to work...

We utilize HST Pathways' billing module, which we have utilized for many years, so we are very...

HST Pathways is very engaged and open to our concerns. We get the attention we need, and if we want...

With HST Pathways, for every module, there is a charge. They have things à la carte. They don't have...

We have looked at HST Pathways' biggest competitor, Surgical Information Systems (SIS), over the...

One area where there is an opportunity for improvement is from a technology perspective, based on...

We have an enterprise model where the majority of our facilities in a given region are set up so...

We have had some administrators, when reviewing annual renewals with our boards, share comments that...

We have very positive comments regarding HST eChart. From a clinical perspective, physicians and...

HST Pathways' response time has impressed me. Anytime we have had any concerns or issues with the...

I'm not one of the nurses, but everybody says that HST eChart is very easy to use. It is intuitive...

I have consistently had good experiences with most of HST Pathways' products, including HST eChart.

HST Pathways charges us for interfaces, and we have several different interfaces with HST eChart....

My training and onboarding experiences with the vendor have mostly been good. Our implementation...

We are frustrated with the training-environment issues as well as the lack of available training...

I would like to see a simpler and faster way to pull reports and the incorporation of AI to relieve...

When we call in for support, if we don't get someone from the area we choose, we have to wait for a...

The implementation team has been great. We never hear from the representative at all. The team has...

We never hear from the representative at all. The team has been on-site for a long time with no...

The implementation team has been great. Our local representative has been amazing with communication...

Sometimes, HST Pathways' support people have taken weeks to provide resolutions or communication.

HST eChart works well. However, we have to go through multiple sign-on pages, and the system lacks...

There are challenges with completing our operative notes in HST eChart. Supposedly, HST Pathways is...

One of the biggest drivers of value for us is HST Pathways' support team. HST eChart is very highly...

I would like to see the vendor implement certain features instead of just telling us that the system...

I am extremely satisfied with HST eChart.

HST eChart is a really simple system to use. HST eChart is extremely user-friendly and makes...

HST Pathways doesn't have a way for us to build a shell and be able to push it out across our...

I have a very good relationship with HST Pathways. We have a person who is in charge of every single...

HST eChart has a lot of different interfaces that we can work with. The system is just really...

There is a good chance that HST eChart isn't part of our long-term plans. That is because our...

HST Pathways has a robust system that works extremely well in ambulatory surgery centers. The system...

HST Pathways seems to be engaged. They are offering us more things, and they have an insurance...

The vendor has discussed having a client advisory board, but that has never come to fruition. We...

With HST eChart, organizations pay for modules and get the repository, service, and things that are...

Except for the medical questionnaire, HST eChart works well in our specialty.

When we call HST Pathways for support, the vendor doesn't have people who are knowledgeable enough...

HST Pathways' initial education and training were lacking. There was an extra charge to have someone...

We are paying for some things that were supposed to be in the system. We wanted to eliminate...

When migrating off our previous vendor, HST eChart was the most economical solution. I would suggest...

One of the things that we like about HST eChart is that we can go in and adapt some of the...

We call HST Pathways' support team if we have any issues, but we don't do any training with them,...

I hear very positive things about HST eChart's ease of use. It is much easier for me to do reporting...

One thing that Cerner's solution can do is alert the staff through the board that the patient is 10...

HST eChart is definitely a work in progress. I would like to see all three of HST Pathways' modules...

HST Pathways has three different products, and while HSTpathways talks with HST eChart, we know how...

HST Pathways does bring people in on things, but we never really get any changes. HST Pathways says...

I have used another EHR that was all over the place. HST eChart follows a path down the page. HST...

There are some glitches in the system. It would be helpful if the vendor would let us know about...

Since we started using the system, we haven't had on-site training because it happened during...

An area where the vendor could improve is with the way we enter things into the system. If we want...

We still have to rely on manual Excel work to get accurate numbers. The same issue applies to...

The ongoing training for HST eChart is really good. The vendor has what they call the HST Community...

Not everything in HST eChart interfaces with HST Pathways' other solutions. There isn't really a big...

It seems like HST Pathways develops new add-ons instead of making some suggested improvements within...

HST eChart is easy to learn. We have some people who only come in for a day or two, and they can...

The application is fine and very user friendly. It is easy to work with. We don't really have any...

The system is part of our long-term plans right now. The problem is that some decisions are out of...

The vendor doesn't avoid charging for every little thing. There is an extra fee for everything. The...

The only thing that I don't like about the system is that there are a bunch of different modules....

The vendor's support isn't 100%. We hear a lot of complaints. The vendor's support for HST eChart...

The vendor does their upgrades during the week at night. They finish around four in the morning. We...

We implemented the system at multiple centers, but the implementation was tough. A lot of that was...

From the clinical aspect, HST eChart has been a good, quality solution. It has been relatively easy...

HST Pathways could be a little more proactive about providing more insightful direction. They have...

HST Pathways hasn’t really been promoting many aspects of AI. There might be room for improvement in...

The only time I have really heard much from HST is if they are trying to sell something. It doesn’t...

We haven't had an issue with our revenue cycle being affected by HST eChart itself. I don't see any...

We have had some instances of downtime on HST eChart, but they are not always HST’s issues;...

I don’t hear much from the higher-ups at HST Pathways. At best, we get an email promoting something....

HST Pathways doesn't keep their promises about integrations with other programs. In terms of case...

HST eChart works as promoted, but we thought there would be a lot more upgrades by this point. We...

I don't feel like we have received any ongoing training from HST Pathways. I think we just open...

I would give the system's ease of use a high rating, except for when it comes to charting on...

I don't know what the actual bills will end up being, but I know that there are a lot of costs with...

Compared to what we used to have, HST eChart has definitely driven tangible outcomes. Based on what...

HST eChart does everything that we need it to do from a charting perspective. I would like to see a...

HST Pathways has been pretty responsive. We don't always get the answers that we want though. The...

HST eChart has been a great system for our facility. It is easily adapted to fit our needs, and it...

HST eChart is very user-friendly and straightforward. I didn't have a lot of training, but I was...

HST Pathways’ support team is amazing. Anytime we have an issue, they walk us through things and fix...

HST eChart is a great product for ambulatory surgery centers. It is easy to configure, and it is...

HST eChart is a solid program. I would recommend it to almost any surgery center. The functionality...

HST Pathways tries to sell and upsell everything. They are on a mission. I do believe that if we get...

HST Pathways is not moving fast enough when it comes to improvements. They don't have a...

HST Pathways is not really that quick to pick up the phone when we call, so if they picked up the...

Our HST Pathways implementation team ended up being virtual, and that was awful. It seemed like they...

HST Pathways has a plan. They have not delivered on that plan for an extended period of time. I...

I have hopes for HST eChart in the future. I think the biggest thing coming out in the future is...

I don't think HST Pathways’ pricing is out of line compared to the prices of other vendors. However,...

The integration with HST eChart is probably the biggest thing HST Pathways could improve. The...

HST eChart is somewhat difficult to navigate and not as intuitive as I would like. For example, the...

We were supposed to be doing an upgrade months ago for HST eChart, and it still hasn't been done yet....

HST Pathways was supposed to do a more formal onboarding in terms of initial training, but that was...

With how HST eChart integrates with our supply costs and case costing, there is a lack of carryover...

Some things in HST eChart are counterintuitive and take a lot of extra time to navigate. The...

Other than some downtime messages, I don't see a lot of proactive communication or information being...

Our satisfaction isn't going to go up with HST eChart unless something changes in terms of the way...

The customizability of HST eChart is good. The system is pretty user-friendly in terms of charting...

Key patient details are hard to access in HST eChart. If a doctor asks where a patient came from or...

We were told we would have live, real-time customer support at any time through email or phone, but...