Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
HST eChart is very user friendly when it comes to charting. The system is easy to train people on,...
Login or Create an Account to see details.
Operations
We initially implemented HST eChart during the COVID-19 pandemic, so we couldn't do that in person....
Login or Create an Account to see details.
Loyalty, Product
HST eChart does almost everything in terms of integration. However, there are some things that we...
Login or Create an Account to see details.
Product
HST Pathways needs to dive into their reports. Those reports are very outdated, and there is more...
Login or Create an Account to see details.
Product
When our nurses do their assessments in HST eChart or when our doctors are doing their H&P, they...
Login or Create an Account to see details.
Relationship, Product
With HST eChart, we sometimes have computer problems with upgrades. However, that isn't an HST...
Login or Create an Account to see details.
Relationship
The only people who I have contact with are HST Pathways' support people. I have absolutely no...
Login or Create an Account to see details.
Operations
We haven't received any additional training since our implementation, but we haven't really...
Login or Create an Account to see details.
Relationship
When the system has gone down in the past, we have had to call HST Pathways to find out that there...
Login or Create an Account to see details.
Product
With HST eChart, we have to keep track of our transfers. We don't have to do G-codes anymore. CMS...
Login or Create an Account to see details.
Product
With HST eChart, adding a question to questionnaires is very tricky. The vendor needs to make that...
Login or Create an Account to see details.
Operations
I know of some other providers that I have recommended HST eChart to who are struggling with the...
Login or Create an Account to see details.
Operations
HST Pathways doesn’t really offer training. It is up to each facility or site to implement, train,...
Login or Create an Account to see details.
Operations
We recently upgraded to a new software platform from HST Pathways, and the support wasn't there....
Login or Create an Account to see details.
Loyalty, Product
The fact that the product is customizable makes it easy to use. The highlights of the product are...
Login or Create an Account to see details.
Operations
I recently purchased a consulting package to have a consultant review our product and make sure that...
Login or Create an Account to see details.
Loyalty, Product
We are hopeful for some more integrations with other products, like Epic. I know HST Pathways is...
Login or Create an Account to see details.
Operations
There is not a lot of communication and education from HST Pathways prior to the upgrades. With the...
Login or Create an Account to see details.
Relationship, Product
HST Pathways could definitely focus more on streamlining communication among the facilities. They...
Login or Create an Account to see details.
Relationship, Product
With HST eChart, there is usually something wrong first thing in the morning.
Login or Create an Account to see details.
Value
If cost weren't a factor, we would look for another solution, but HST eChart fits our price point....
Login or Create an Account to see details.
Product
I like the integrations between the system's billing and scheduling areas and between my EMR and HST...
Login or Create an Account to see details.
Relationship
HST Pathways is very responsive. I could put a ticket in right now and get a response within an...
Login or Create an Account to see details.
Product
It would be great if we could copy information in the system from visit to visit. Right now, we have...
Login or Create an Account to see details.
Operations, Product
The product is easy to use and very focused on surgery centers. We built it to be the way we want...
Login or Create an Account to see details.
Product
There is just one instance that we haven't really gotten resolved yet. HST Pathways was supposed to...
Login or Create an Account to see details.
Relationship, Product
Sometimes when the vendor does updates, we find glitches the following day. The impact on our...
Login or Create an Account to see details.
Loyalty, Product
The biggest strength is that HST eChart works seamlessly with our management software. The vendor is...
Login or Create an Account to see details.
Operations, Value
The training needs to not cost money. HST Pathways put on some webinars, and they need to be free...
Login or Create an Account to see details.
Relationship
HST Pathways doesn't really promise anything, so I would say they don’t keep promises when it comes...
Login or Create an Account to see details.
Relationship, Operations
I don't know what HST Pathways would need to reach out to us about besides resolving questions that...
Login or Create an Account to see details.
Culture
The HST Pathways sales representative was inaccurate in telling us what the HST eChart system could...
Login or Create an Account to see details.
Product
A lot of our integration issues with HST eChart that we have been bringing up to HST Pathways are...
Login or Create an Account to see details.
Product
HST eChart is pretty maneuverable, and it is not hard to use the system. HST Pathways is constantly...
Login or Create an Account to see details.
Culture, Value
HST Pathways does not avoid charging for every little thing. HST eChart is ungodly expensive, but I...
Login or Create an Account to see details.
Relationship
HST Pathways has improved a little in their communication. Before, there was no communication, and...
Login or Create an Account to see details.
Loyalty, Product
We are having some issues with an HL7 interface, and we might end up having to switch away from HST...
Login or Create an Account to see details.
Loyalty, Product
HST eChart has been great. We can modify it for our workflows. I have dealt with many different EMR...
Login or Create an Account to see details.
Product
We have tickets with HST Pathways, but in terms of the way the orders are shown, we would prefer to...
Login or Create an Account to see details.
Relationship
HST Pathways could improve their support by just improving the timeliness of responses and being...
Login or Create an Account to see details.
Relationship
The turnaround time depends on the issue that we ask about, but there have been times when we...
Login or Create an Account to see details.
Operations
The advice I would give to someone looking at HST eChart would be to take time implementing so they...
Login or Create an Account to see details.
Relationship, Operations
I don’t know whether I would buy the product again because we have had a couple of outages with HST...
Login or Create an Account to see details.
Relationship
The vendor keeps all their promises. Whenever we ask them for something, they try to give us what we...
Login or Create an Account to see details.
Relationship, Operations, Product
An improvement for the vendor would be to make sure they know the update is going to work before...
Login or Create an Account to see details.
Operations
We had the vendor come back for some training stuff, and we gave a lot of suggestions. I don't think...
Login or Create an Account to see details.
Relationship
The support is pretty good, but sometimes it is hard to find a resolution.
Login or Create an Account to see details.
Product
I would tell someone looking into the system that it is easy to use. We can adapt it to fit our needs....
Login or Create an Account to see details.
Loyalty, Product
HST Pathways' business model is very much detailed toward a surgery center, so it is very easy to...
Login or Create an Account to see details.
Relationship, Operations, Product
We recently did an upgrade, and that upgrade didn't go well. The vendor acknowledged that. The...
Login or Create an Account to see details.
Relationship
I don't think that I have ever dealt with the executives at HST Pathways, but the vendor's support...
Login or Create an Account to see details.
Loyalty, Product
HST eChart is a really great application. It flows really well with the things that we need it to,...
Login or Create an Account to see details.
Operations
The vendor has a good program on their site for training. That program is very easy to use, and the...
Login or Create an Account to see details.
Product
I always think that integrations are amazing, but it seems like a lot of work to integrate HST...
Login or Create an Account to see details.
Relationship
When we call HST Pathways for support, it usually goes well. They get back to us fairly quickly, and...
Login or Create an Account to see details.
Operations, Product
On the billing side, HST eChart is good. I can do scheduling, billing, operations, and even upload...
Login or Create an Account to see details.
Product
There are a couple of improvements that could be made in the system, but they are really small...
Login or Create an Account to see details.
Relationship
Contacting HST Pathways has become a bit more difficult. I usually can't get through to somebody if...
Login or Create an Account to see details.
Product
We can customize a vast majority of things within HST eChart, but I would like to see that...
Login or Create an Account to see details.
Product, Value
HST eChart is pretty user friendly. The price transparency and patient estimates platform is really...
Login or Create an Account to see details.
Relationship
HST Pathways has been much better at being proactive in the last year. When they start to notice...
Login or Create an Account to see details.
Culture, Value
HST Pathways does some bundled stuff so that it looks like we are not getting charged for things....
Login or Create an Account to see details.
Culture, Relationship
We typically deal with the same person at HST Pathways. I put in a request or question, and 90% of...
Login or Create an Account to see details.
Relationship
Every release we have for HST eChart breaks things, and that was not always the case. There is...
Login or Create an Account to see details.
Loyalty
There is a lot that HST Pathways has to offer. They have a solid offering with lots of good stuff,...
Login or Create an Account to see details.
Product
I am happy with HST eChart, and it is doing what our clinical people want it to do. It is easy to...
Login or Create an Account to see details.
Relationship
HST Pathways has gotten better at keeping their promises. We used to have performance issues in HST...
Login or Create an Account to see details.
Relationship
There are still ways that HST Pathways’ support can improve. For example, their tier-one support...
Login or Create an Account to see details.
Culture, Value
HST Pathways made a package to help us optimize their products, but I have to pay to learn how to...
Login or Create an Account to see details.
Operations, Product
HST Pathways has a good system in place for upgrades. They communicate when upgrades are coming, and...
Login or Create an Account to see details.
Value
HST eChart is an expensive product, but it also is a good quality product, and we haven’t had too...
Login or Create an Account to see details.
Operations, Product
The ease of use with HST eChart is a strength. The staff members who use it do the charting very...
Login or Create an Account to see details.
Product
I am sure that HST Pathways is just trying to make the product better, but there are some aspects of...
Login or Create an Account to see details.
Relationship, Operations
I know that HST Pathways sends out emails when they do updates, but they don’t really explain what...
Login or Create an Account to see details.
Product
I understand that HST Pathways is building this product for multiple facilities, but if they are...
Login or Create an Account to see details.
Loyalty, Value
When we talk to other organizations in our area, we are interested to see what products they are...
Login or Create an Account to see details.
Operations, Product
Overall, the people who are using HST eChart to chart patient information like it. They are very...
Login or Create an Account to see details.
Relationship
We don't put in too many requests, and usually when we do, email alone gets the situation corrected....
Login or Create an Account to see details.
Loyalty, Value
We have started to incorporate the text function with patients. That is going well so far. I have...
Login or Create an Account to see details.
Product
One of HST Pathway’s biggest strengths is that HST eChart is fully integrated into the vendor's...
Login or Create an Account to see details.
Relationship, Product
We identified an issue with the HST eChart medical administration piece that took a while to get...
Login or Create an Account to see details.
Product
The medical administration module in HST eChart doesn’t flow through the system correctly. It...
Login or Create an Account to see details.
Culture, Value
In the very beginning, we thought we were getting the whole product from HST Pathways, but we had to...
Login or Create an Account to see details.
Operations
During our implementation of HST eChart, we had regular calls with the vendor, and we had one person...
Login or Create an Account to see details.
Product
HST eChart is a great program and is very friendly to the users. It doesn’t have a lot of steps. We...
Login or Create an Account to see details.
Relationship
HST Pathways does great when we call. Most of the time, we can get in touch with someone...
Login or Create an Account to see details.
Product
The product is great for surgery centers. HST Pathways stays on top of what is needed, and they...
Login or Create an Account to see details.
Operations
HST eChart is amazingly user friendly and easy to follow. We can train people on the system in a...
Login or Create an Account to see details.
Product
It is very easy for us to go in and customize or change the system. The system is great with those things....
Login or Create an Account to see details.
Relationship
The vendor's executives interact well with us, and they are very responsive. If there is an issue...
Login or Create an Account to see details.
Loyalty, Relationship
HST Pathways has made commitments to have two very big-picture things happen, but those things were...
Login or Create an Account to see details.
Operations
We rolled the system out during the COVID-19 pandemic, so everything was done remotely. That was a...
Login or Create an Account to see details.
Relationship, Product
Some of the changes we have asked for haven’t happened, and that is frustrating. HST eChart has been...
Login or Create an Account to see details.
Product
There have been some interface issues with Casetabs and HST eChart. If we get a scheduling form that...
Login or Create an Account to see details.
Relationship
HST Pathways' customer service has been outstanding. We have been very impressed with their product...
Login or Create an Account to see details.
Relationship, Product
We use HST Pathways for our scheduling and eCharting, and they recently acquired Casetabs, which we...
Login or Create an Account to see details.
Value
I have not heard upper management complaining that HST Pathways nickel-and-dimes them to death, so I...
Login or Create an Account to see details.
Product
One of the things we have had come up with HST eChart is around the anesthesia workflow. We would...
Login or Create an Account to see details.
Loyalty, Operations
We are actually looking for a transition where we provide all the training and do not leverage HST...
Login or Create an Account to see details.
Culture, Loyalty
We have calls coming up with HST to look at some of their new technology and decide the next steps...
Login or Create an Account to see details.
Loyalty, Relationship
HST Pathways is good to partner with. We believe that they will partner with us, help support us,...
Login or Create an Account to see details.
Product, Value
The product's strengths and benefits are that it is definitely specific to ambulatory surgery...
Login or Create an Account to see details.
Product
The issue is not related to HST Pathways as much, but our biggest challenge is that the more...
Login or Create an Account to see details.
Relationship, Operations
We are a fairly new client with HST Pathways. Our go-live went well generally. We did have some...
Login or Create an Account to see details.
Relationship, Product, Value
The solution works well and is reasonably priced. A few features, such as the ePrescribe...
Login or Create an Account to see details.
Loyalty, Product
Our goal is to adopt a fully electronic medical record. Our main goal would be to remove HST eChart...
Login or Create an Account to see details.
Relationship, Operations
It is difficult to find support for HST eChart. Organizations have to find someone who knows how to...
Login or Create an Account to see details.
Operations, Product
The system's programs could be a lot more user friendly. The system has a lot of nuances that...
Login or Create an Account to see details.
​
Featured Report
Preferences