HST eChart (Surgery Centers) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship

There are a lot of projects that are in the works for HST eChart. We have submitted concerns to HST...

Apr 2025
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Manager

Product

HST Pathways updates HST eChart during productive times, and that means our system goes down. The...

Apr 2025
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Manager

Relationship

HST Pathways has a bunch of products, and the vendor needs to consolidate those service lines so...

Apr 2025
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Manager

Loyalty, Product

We have other software, but we use HST eChart as our primary solution. We want our solutions to talk...

Apr 2025
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Manager

Product

HST eChart is not a difficult program to use.

Apr 2025
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Manager

Operations, Value

HST Pathways needs to have more webinars and a better way to onboard new staff members. The vendor...

Apr 2025
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Director

Product

We have turned on HST Pathway’s multifactor authentication and installed single sign-on, which is...

Mar 2025
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Director

Relationship

HST Pathways' support has gotten better. One of their executives meets with us.

Mar 2025
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Director

Product

HST Pathways does not keep their promises. We had some rough upgrades recently; we are still having...

Mar 2025
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Director

Loyalty, Relationship

We have had issues with HST Pathways. Hopefully our satisfaction will increase. They are listening...

Mar 2025
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Director

Operations

Training is one of the things that we had difficulty with concerning HST Pathways. We needed...

Mar 2025
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CEO/President

Product

HST eChart meets our documentation and EHR needs for the most part, but there are areas that need...

Feb 2025
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CEO/President

Product

Block utilization is an area that needs improvement. If a surgeon is assigned a specific operating...

Feb 2025
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CEO/President

Product

We have challenges with calculating first case on-time starts in the system. The data we get from...

Feb 2025
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CEO/President

Operations, Product

HST eChart isn't intuitive enough that someone can just pick it up and learn it. It takes time to...

Feb 2025
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CEO/President

Product

One major opportunity for HST Pathways is that the system doesn't integrate well with our surgeon's...

Feb 2025
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Manager

Operations, Product

HST eChart is very user friendly when it comes to charting. The system is easy to train people on,...

Aug 2024
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Manager

Operations

We initially implemented HST eChart during the COVID-19 pandemic, so we couldn't do that in person....

Aug 2024
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Manager

Loyalty, Product

HST eChart does almost everything in terms of integration. However, there are some things that we...

Aug 2024
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Manager

Product

HST Pathways needs to dive into their reports. Those reports are very outdated, and there is more...

Aug 2024
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Manager

Product

When our nurses do their assessments in HST eChart or when our doctors are doing their H&P, they...

Aug 2024
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Manager

Relationship, Product

With HST eChart, we sometimes have computer problems with upgrades. However, that isn't an HST...

Aug 2024
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Manager

Relationship

The only people who I have contact with are HST Pathways' support people. I have absolutely no...

Aug 2024
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Manager

Operations

We haven't received any additional training since our implementation, but we haven't really...

Aug 2024
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Manager

Relationship

When the system has gone down in the past, we have had to call HST Pathways to find out that there...

Aug 2024
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Manager

Product

With HST eChart, we have to keep track of our transfers. We don't have to do G-codes anymore. CMS...

Aug 2024
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Manager

Product

With HST eChart, adding a question to questionnaires is very tricky. The vendor needs to make that...

Aug 2024
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Manager

Operations

I know of some other providers that I have recommended HST eChart to who are struggling with the...

Aug 2024
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Manager

Operations

HST Pathways doesn’t really offer training. It is up to each facility or site to implement, train,...

Aug 2024
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Manager

Operations

We recently upgraded to a new software platform from HST Pathways, and the support wasn't there....

Aug 2024
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Manager

Loyalty, Product

The fact that the product is customizable makes it easy to use. The highlights of the product are...

Aug 2024
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Manager

Operations

I recently purchased a consulting package to have a consultant review our product and make sure that...

Aug 2024
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Manager

Loyalty, Product

We are hopeful for some more integrations with other products, like Epic. I know HST Pathways is...

Aug 2024
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Manager

Operations

There is not a lot of communication and education from HST Pathways prior to the upgrades. With the...

Aug 2024
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Manager

Relationship, Product

HST Pathways could definitely focus more on streamlining communication among the facilities. They...

Aug 2024
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Manager

Relationship, Product

With HST eChart, there is usually something wrong first thing in the morning.

Aug 2024
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Manager

Value

If cost weren't a factor, we would look for another solution, but HST eChart fits our price point....

Aug 2024
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Manager

Product

I like the integrations between the system's billing and scheduling areas and between my EMR and HST...

Aug 2024
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Director

Relationship

HST Pathways is very responsive. I could put a ticket in right now and get a response within an...

Jun 2024
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Director

Product

It would be great if we could copy information in the system from visit to visit. Right now, we have...

Jun 2024
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Director

Operations, Product

The product is easy to use and very focused on surgery centers. We built it to be the way we want...

Jun 2024
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Manager

Product

There is just one instance that we haven't really gotten resolved yet. HST Pathways was supposed to...

Jun 2024
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Manager

Relationship, Product

Sometimes when the vendor does updates, we find glitches the following day. The impact on our...

Jun 2024
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