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HST eChart (Surgery Centers) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship

HST Pathways doesn't really promise anything, so I would say they don’t keep promises when it comes...

Mar 2024
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(0)
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Director

Relationship, Operations

I don't know what HST Pathways would need to reach out to us about besides resolving questions that...

Mar 2024
||
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Director

Culture

The HST Pathways sales representative was inaccurate in telling us what the HST eChart system could...

Mar 2024
||
(0)
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Director

Product

A lot of our integration issues with HST eChart that we have been bringing up to HST Pathways are...

Mar 2024
||
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Director

Product

HST eChart is pretty maneuverable, and it is not hard to use the system. HST Pathways is constantly...

Mar 2024
||
(0)
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Director

Culture, Value

HST Pathways does not avoid charging for every little thing. HST eChart is ungodly expensive, but I...

Mar 2024
||
(0)
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Director

Relationship

HST Pathways has improved a little in their communication. Before, there was no communication, and...

Mar 2024
||
(0)
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Manager

Loyalty, Product

We are having some issues with an HL7 interface, and we might end up having to switch away from HST...

Mar 2024
||
(0)
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Manager

Loyalty, Product

HST eChart has been great. We can modify it for our workflows. I have dealt with many different EMR...

Mar 2024
||
(0)
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Director

Product

We have tickets with HST Pathways, but in terms of the way the orders are shown, we would prefer to...

Mar 2024
||
(0)
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Director

Relationship

HST Pathways could improve their support by just improving the timeliness of responses and being...

Mar 2024
||
(0)
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Director

Relationship

The turnaround time depends on the issue that we ask about, but there have been times when we...

Mar 2024
||
(0)
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Director

Operations

The advice I would give to someone looking at HST eChart would be to take time implementing so they...

Mar 2024
||
(0)
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CNO

Relationship, Operations

I don’t know whether I would buy the product again because we have had a couple of outages with HST...

Mar 2024
||
(0)
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CNO

Relationship

The vendor keeps all their promises. Whenever we ask them for something, they try to give us what we...

Mar 2024
||
(0)
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CNO

Relationship, Operations, Product

An improvement for the vendor would be to make sure they know the update is going to work before...

Mar 2024
||
(0)
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CNO

Operations

We had the vendor come back for some training stuff, and we gave a lot of suggestions. I don't think...

Mar 2024
||
(0)
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CNO

Relationship

The support is pretty good, but sometimes it is hard to find a resolution.

Mar 2024
||
(0)
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CNO

Product

I would tell someone looking into the system that it is easy to use. We can adapt it to fit our needs....

Mar 2024
||
(0)
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Director

Loyalty, Product

HST Pathways' business model is very much detailed toward a surgery center, so it is very easy to...

Mar 2024
||
(0)
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Director

Relationship, Operations, Product

We recently did an upgrade, and that upgrade didn't go well. The vendor acknowledged that. The...

Mar 2024
||
(0)
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Director

Relationship

I don't think that I have ever dealt with the executives at HST Pathways, but the vendor's support...

Mar 2024
||
(0)
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Director

Loyalty, Product

HST eChart is a really great application. It flows really well with the things that we need it to,...

Mar 2024
||
(0)
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Director

Operations

The vendor has a good program on their site for training. That program is very easy to use, and the...

Mar 2024
||
(0)
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Director

Product

I always think that integrations are amazing, but it seems like a lot of work to integrate HST...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

When we call HST Pathways for support, it usually goes well. They get back to us fairly quickly, and...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product

On the billing side, HST eChart is good. I can do scheduling, billing, operations, and even upload...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

There are a couple of improvements that could be made in the system, but they are really small...

Mar 2024
||
(0)
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Director

Relationship

Contacting HST Pathways has become a bit more difficult. I usually can't get through to somebody if...

Mar 2024
||
(0)
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Director

Product

We can customize a vast majority of things within HST eChart, but I would like to see that...

Mar 2024
||
(0)
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Director

Product, Value

HST eChart is pretty user friendly. The price transparency and patient estimates platform is really...

Mar 2024
||
(0)
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Director

Relationship

HST Pathways has been much better at being proactive in the last year. When they start to notice...

Mar 2024
||
(0)
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Director

Culture, Value

HST Pathways does some bundled stuff so that it looks like we are not getting charged for things....

Mar 2024
||
(0)
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Director

Culture, Relationship

We typically deal with the same person at HST Pathways. I put in a request or question, and 90% of...

Mar 2024
||
(0)
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Manager

Relationship

Every release we have for HST eChart breaks things, and that was not always the case. There is...

Feb 2024
||
(0)
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Manager

Loyalty

There is a lot that HST Pathways has to offer. They have a solid offering with lots of good stuff,...

Feb 2024
||
(0)
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Manager

Product

I am happy with HST eChart, and it is doing what our clinical people want it to do. It is easy to...

Feb 2024
||
(0)
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Manager

Relationship

HST Pathways has gotten better at keeping their promises. We used to have performance issues in HST...

Feb 2024
||
(0)
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Manager

Relationship

There are still ways that HST Pathways’ support can improve. For example, their tier-one support...

Feb 2024
||
(0)
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Manager

Culture, Value

HST Pathways made a package to help us optimize their products, but I have to pay to learn how to...

Feb 2024
||
(0)
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Manager

Operations, Product

HST Pathways has a good system in place for upgrades. They communicate when upgrades are coming, and...

Feb 2024
||
(0)
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Director

Value

HST eChart is an expensive product, but it also is a good quality product, and we haven’t had too...

Jan 2024
||
(0)
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Director

Operations, Product

The ease of use with HST eChart is a strength. The staff members who use it do the charting very...

Jan 2024
||
(0)
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Director

Product

I am sure that HST Pathways is just trying to make the product better, but there are some aspects of...

Jan 2024
||
(0)
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Director

Relationship, Operations

I know that HST Pathways sends out emails when they do updates, but they don’t really explain what...

Jan 2024
||
(0)
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Director

Product

I understand that HST Pathways is building this product for multiple facilities, but if they are...

Jan 2024
||
(0)
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Director

Loyalty, Value

When we talk to other organizations in our area, we are interested to see what products they are...

Jan 2024
||
(0)
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Director

Operations, Product

Overall, the people who are using HST eChart to chart patient information like it. They are very...

Jan 2024
||
(0)
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Director

Relationship

We don't put in too many requests, and usually when we do, email alone gets the situation corrected....

Jan 2024
||
(0)
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Director

Loyalty, Value

We have started to incorporate the text function with patients. That is going well so far. I have...

Jan 2024
||
(0)
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Director

Product

One of HST Pathway’s biggest strengths is that HST eChart is fully integrated into the vendor's...

Jan 2024
||
(0)
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Director

Relationship, Product

We identified an issue with the HST eChart medical administration piece that took a while to get...

Jan 2024
||
(0)
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Director

Product

The medical administration module in HST eChart doesn’t flow through the system correctly. It...

Jan 2024
||
(0)
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Director

Culture, Value

In the very beginning, we thought we were getting the whole product from HST Pathways, but we had to...

Jan 2024
||
(0)
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Director

Operations

During our implementation of HST eChart, we had regular calls with the vendor, and we had one person...

Jan 2024
||
(0)
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Director

Product

HST eChart is a great program and is very friendly to the users. It doesn’t have a lot of steps. We...

Jan 2024
||
(0)
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Director

Relationship

HST Pathways does great when we call. Most of the time, we can get in touch with someone...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Product

The product is great for surgery centers. HST Pathways stays on top of what is needed, and they...

Jan 2024
||
(0)
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Director

Operations

HST eChart is amazingly user friendly and easy to follow. We can train people on the system in a...

Jan 2024
||
(0)
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Director

Product

It is very easy for us to go in and customize or change the system. The system is great with those things....

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor's executives interact well with us, and they are very responsive. If there is an issue...

Jan 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

HST Pathways has made commitments to have two very big-picture things happen, but those things were...

Jan 2024
||
(0)
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Director

Operations

We rolled the system out during the COVID-19 pandemic, so everything was done remotely. That was a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

Some of the changes we have asked for haven’t happened, and that is frustrating. HST eChart has been...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Product, Product

There have been some interface issues with Casetabs and HST eChart. If we get a scheduling form that...

Dec 2023
||
(0)
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Director

Relationship, Relationship

HST Pathways' customer service has been outstanding. We have been very impressed with their product...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Relationship, Product, Product

We use HST Pathways for our scheduling and eCharting, and they recently acquired Casetabs, which we...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Value, Value

I have not heard upper management complaining that HST Pathways nickel-and-dimes them to death, so I...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Product

One of the things we have had come up with HST eChart is around the anesthesia workflow. We would...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations

We are actually looking for a transition where we provide all the training and do not leverage HST...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty

We have calls coming up with HST to look at some of their new technology and decide the next steps...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

HST Pathways is good to partner with. We believe that they will partner with us, help support us,...

Nov 2023
||
(0)
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Director

Product, Value

The product's strengths and benefits are that it is definitely specific to ambulatory surgery...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Product

The issue is not related to HST Pathways as much, but our biggest challenge is that the more...

Nov 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Operations

We are a fairly new client with HST Pathways. Our go-live went well generally. We did have some...

Nov 2023
||
(0)
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CEO/President

Relationship, Product, Value

The solution works well and is reasonably priced. A few features, such as the ePrescribe...

Nov 2023
||
(0)
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CEO/President

Loyalty, Product

Our goal is to adopt a fully electronic medical record. Our main goal would be to remove HST eChart...

Nov 2023
||
(0)
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CEO/President

Relationship, Operations

It is difficult to find support for HST eChart. Organizations have to find someone who knows how to...

Nov 2023
||
(0)
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CEO/President

Operations, Product

The system's programs could be a lot more user friendly. The system has a lot of nuances that...

Nov 2023
||
(0)
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VP/Other Executive

Product

HST eChart can't currently copy blocks from one center to another. We push for standardization...

Jun 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

We have chosen HST eChart as our enterprise platform, and it is integral to how we design all of our...

Jun 2023
||
(0)
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CEO/President

Product

Our experience with HST eChart has been great, and we do not have anything negative to say about it...

May 2023
||
(0)
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CEO/President

Operations

We would tell friends or peers using HST Pathways' product to learn how to use it to the max.

May 2023
||
(0)
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CEO/President

Value

HST Pathways' product is expensive but worth it. We have had disagreements over overcharges.

May 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

The support team from HST Pathways is helpful and knowledgeable. They are always coming up with new...

May 2023
||
(0)
 Thank you  Helpful

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CNO

Relationship, Operations, Product

When HST Pathways does updates, they tell us that the updates will fix a problem, but the updates...

May 2023
||
(0)
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CNO

Operations, Product

We made the chart, and it is simple to use. Using the system requires the easy click of buttons. We...

May 2023
||
(0)
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CNO

Operations

I would like HST Pathways' products to better merge with and talk to each other better. HST eChart...

May 2023
||
(0)
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Manager

Value

HST eChart is very expensive, and the vendor charges for every little thing.

May 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There was a lot of up-front training on HST eChart, but the implementation was very poor, and the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Previously, we had a problem, especially when we started. We had a separate cost with every merge...

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

We are very involved right now with working for the future. I am really happy that the vendor is...

May 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

We are working to get a staffing calendar in with HST eChart and some of the scheduling that we have...

May 2023
||
(0)
 Thank you  Helpful

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Nurse

Product

I would recommend the product to a colleague, but I would help them do what we have done with...

Apr 2023
||
(0)
 Thank you  Helpful

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Nurse

Operations

The vendor's training didn't meet our expectations, but there are several people at HST Pathways who...

Apr 2023
||
(0)
 Thank you  Helpful

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Nurse

Relationship

There are a few things that we would like to see in the product for our nursing staff members, and...

Apr 2023
||
(0)
 Thank you  Helpful

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Nurse

Product

We want to make things easier for our nurses. The vendor has their own block that we can't adjust....

Apr 2023
||
(0)
 Thank you  Helpful

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Nurse

Relationship

Whenever I email the vendor's support people, they are extremely efficient. Sometimes, I end up on...

Apr 2023
||
(0)
 Thank you  Helpful

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Nurse

Operations

When we did our initial build of the product, we were dissatisfied with it for a while. The vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like that I can get on the phone at any moment of the day and talk to someone at HST Pathways....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor needs to hire more people. Sometimes the software lags. The product doesn't have a...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The product’s medication search feature is not very user friendly. I have to drag my hand across to...

Apr 2023
||
(0)
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