HST eChart (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I have been in healthcare for a long time, and HST eChart is the best electronic medical record.
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Culture, Relationship, Value
We used to get the normal response of the vendor saying they couldn't give us a timeline because...
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Operations
We recently implemented some new functionality in HST eChart. HST eChart offers a great deal of...
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Relationship, Product
With HST eChart, we had some periods of downtime. My most recent issue occurred when HST Pathways...
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Relationship
With HST Pathways' support, the resolution of issues is not done in a timely fashion. The vendor has...
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Product
I don't know that we have many pain points with HST eChart. It has been chugging along. It meets our...
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Relationship, Product
HST eChart is able to do a lot with integration. However, within the past year, HST Pathways decided...
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Loyalty, Product
As far as new technology for HST eChart goes, HST Pathways is trying. We have always wanted a module...
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Relationship
There are a lot of projects that are in the works for HST eChart. We have submitted concerns to HST...
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Product
HST Pathways updates HST eChart during productive times, and that means our system goes down. The...
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Relationship
HST Pathways has a bunch of products, and the vendor needs to consolidate those service lines so...
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Loyalty, Product
We have other software, but we use HST eChart as our primary solution. We want our solutions to talk...
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Product
HST eChart is not a difficult program to use.
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Operations, Value
HST Pathways needs to have more webinars and a better way to onboard new staff members. The vendor...
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Product
We have turned on HST Pathway’s multifactor authentication and installed single sign-on, which is...
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Relationship
HST Pathways' support has gotten better. One of their executives meets with us.
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Product
HST Pathways does not keep their promises. We had some rough upgrades recently; we are still having...
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Loyalty, Relationship
We have had issues with HST Pathways. Hopefully our satisfaction will increase. They are listening...
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Operations
Training is one of the things that we had difficulty with concerning HST Pathways. We needed...
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Product
HST eChart meets our documentation and EHR needs for the most part, but there are areas that need...
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Product
Block utilization is an area that needs improvement. If a surgeon is assigned a specific operating...
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Product
We have challenges with calculating first case on-time starts in the system. The data we get from...
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Operations, Product
HST eChart isn't intuitive enough that someone can just pick it up and learn it. It takes time to...
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Product
One major opportunity for HST Pathways is that the system doesn't integrate well with our surgeon's...
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Operations, Product
HST eChart is very user friendly when it comes to charting. The system is easy to train people on,...
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Operations
We initially implemented HST eChart during the COVID-19 pandemic, so we couldn't do that in person....
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Loyalty, Product
HST eChart does almost everything in terms of integration. However, there are some things that we...
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Product
HST Pathways needs to dive into their reports. Those reports are very outdated, and there is more...
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Product
When our nurses do their assessments in HST eChart or when our doctors are doing their H&P, they...
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Relationship, Product
With HST eChart, we sometimes have computer problems with upgrades. However, that isn't an HST...
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Relationship
The only people who I have contact with are HST Pathways' support people. I have absolutely no...
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Operations
We haven't received any additional training since our implementation, but we haven't really...
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Relationship
When the system has gone down in the past, we have had to call HST Pathways to find out that there...
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Product
With HST eChart, we have to keep track of our transfers. We don't have to do G-codes anymore. CMS...
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Product
With HST eChart, adding a question to questionnaires is very tricky. The vendor needs to make that...
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Operations
I know of some other providers that I have recommended HST eChart to who are struggling with the...
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Operations
HST Pathways doesn’t really offer training. It is up to each facility or site to implement, train,...
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Operations
We recently upgraded to a new software platform from HST Pathways, and the support wasn't there....
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Loyalty, Product
The fact that the product is customizable makes it easy to use. The highlights of the product are...
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Operations
I recently purchased a consulting package to have a consultant review our product and make sure that...
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Loyalty, Product
We are hopeful for some more integrations with other products, like Epic. I know HST Pathways is...
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Operations
There is not a lot of communication and education from HST Pathways prior to the upgrades. With the...
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Relationship, Product
HST Pathways could definitely focus more on streamlining communication among the facilities. They...
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Relationship, Product
With HST eChart, there is usually something wrong first thing in the morning.
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Value
If cost weren't a factor, we would look for another solution, but HST eChart fits our price point....
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Product
I like the integrations between the system's billing and scheduling areas and between my EMR and HST...
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Relationship
HST Pathways is very responsive. I could put a ticket in right now and get a response within an...
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Product
It would be great if we could copy information in the system from visit to visit. Right now, we have...
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Operations, Product
The product is easy to use and very focused on surgery centers. We built it to be the way we want...
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