HTC Global Solutions Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
We need HTC Global Services’ representatives to deliver on SLA reports so that we can have more...
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Operations
It has been challenging for the firm to consistently understand our workflows due to staff turnover...
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Relationship
The help desk feels extremely impersonal and transactional, and it isn't very efficient. There is...
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Relationship
Our users aren’t over the moon with HTC Global Services because there is still a lot of learning...
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Relationship
The turnover is very high on the firm's service team. Usually, we have some really great people who...
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Relationship
I want somebody a little more strategic from HTC Global Services. I want somebody to come to me and...
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Relationship
The most important thing is listening to and understanding the business. HTC Global Services has a...
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Relationship
We used to have a certain type of service request that took HTC Global Services a couple of weeks to...
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Relationship, Services
I would like to enhance the service desk tool from HTC Global Services to make it a little more...
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Relationship
I would love to be in a much better SLA with the firm, but it is a lot better than it has been. HTC...
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Relationship
We did a lot of enhancements with HTC Global Services, and they were great with everything. That...
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Relationship, Services
We use HTC Global Services’ IT services management portal, and it is not as enhanced because...
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Relationship
If the firm were able to close out all first-level resolution, meaning that a customer calls them...
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Relationship
I call our person from HTC Global Services all the time, and they get things resolved for us.
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Relationship
There is some delay if we want tickets escalated to the tier-one people. They do tier-two work, but...
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Relationship
The people that we work with from HTC Global Services have been with us a long time, and they are...
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Relationship, Operations, Services
I want to use some newer technology, but HTC Global Services has been really slow to implement the...
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Relationship, Value
HTC Global Services is a very good partner. Surprisingly, they are one of the few firms that avoid...
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Loyalty
We did an RFP with HTC Global Services recently to see whether we were going to continue with them....
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Loyalty, Value
We have definitely received our money’s worth. HTC Global Service’s price point is very good. There...
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Relationship
We have HTC Global Services as our third-party help desk. We were looking to potentially move to...
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Relationship
HTC Global Services feels like they are a part of our team. Their partnership with our organization...
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