HTC Global Solutions Managed IT Services Commentary
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Daniel Zeitner
Research Director
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User Commentary

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VP/Other Executive

Relationship, Relationship

Our team brings innovative ideas to the firm’s team, and the firm will do what we ask, but they...

Nov 2023
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VP/Other Executive

Operations, Operations

HTC Global Services is great at execution. Their implementation of our projects is just phenomenal....

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations

We have an assigned HTC Global Services representative, and they are extremely responsive; most...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Value

We have been using HTC Global Services for a long time, so we have spent quite a bit of time telling...

Nov 2023
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CIO

Relationship, Relationship

The firm is very receptive and involved.

Sep 2023
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CIO

Relationship, Relationship

I want to strengthen our relationship with HTC Global Services because I like working with them. I...

Sep 2023
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Manager

Value, Value, Value

We don't really have arguments or issues around what the firm is charging us. If anything, the firm...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services

The firm is all over follow-up. If we have an escalation, the firm will take it and reach back out...

Jul 2023
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Manager

Relationship, Relationship, Relationship

HTC Global Services’ people resolved calls with very high resolution and did a very good job helping...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty

We decided to go with HTC Global Services because we wanted to work with the high-caliber...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services

HTC Global Services was a great partner, they were always there to listen, and for the most part,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Our relationship with our previous firm was lacking; they gave us a lot of lip service. But the...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Thanks to HTC Global Services, we have seen the call handling time decrease significantly. HTC...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Every once in a while, we get somebody from the firm who is new or who doesn't have the best...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We rarely have to escalate things up the firm’s organization. When we do, the question typically...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

HTC Global Services had dedication and passion to make sure the whole project went well, and they...

Jul 2023
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Manager

Value, Value, Value

I do not believe that HTC Global Services is unfavorable in terms of pricing. For example, when we...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The resources that we source from HTC Global Services in general are quality candidates, and we get...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

HTC Global Services doesn’t always exceed expectations. For instance, we have had a couple of...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The HTC Global Services representative that works with us is very accountable and easy to get ahold...

Jun 2023
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Director

Value, Value, Value

HTC Global Services does not initially avoid charging for every little thing, but they are very...

Jun 2023
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Director

Relationship, Relationship, Relationship

HTC Global Services’ executive team is really present and engaged. They are regularly connecting...

Jun 2023
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Manager

Relationship

HTC has provided a satisfactory level of service, but I don't know that they've gone over and above...

Mar 2023
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Manager

Relationship

HTC could improve some of the metrics. We provide them with information for their knowledge base,...

Mar 2023
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Manager

Relationship

HTC Global does use a ticketing system. They open tickets if they are unable to provide a resolution...

Mar 2023
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