HTC Global Solutions Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Having HTC Global Services understand our workflows is the challenge. Once they get more experience...
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Relationship, Value
We have continued working with HTC Global Services for our supplemental support and implementation...
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Relationship
HTC Global Services' people work as service desk technicians for our first level of support that...
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Loyalty, Relationship
We considered a couple of competitors. The reason we opted to stay with HTC Global Services is that...
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Operations
There were times when HTC Global Services fell a little short. This was mainly in the initial steps...
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Relationship
Our partnership with HTC Global Services is pretty strong. I would tell others looking at HTC Global...
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Relationship, Operations
Oftentimes, because HTC Global Services supports many customers, they will bring perspectives from...
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Relationship
HTC Global Services is like an extension of our organization. I can text individuals in their...
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Relationship, Value
HTC continues to support us. We have a good partnership where if we have a special need, they are...
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Relationship
One of the most recent things we have seen HTC Global Services struggle with is just ensuring that...
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Relationship
Because of the nature of hiring analysts to staff the phones, every once in a while, we get a person...
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Relationship
HTC Global Services consistently scores well on our customer service surveys. They are doing a good...
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Relationship
HTC Global Services’ help desk is for both patients and IT personnel, including clinical workers. We...
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Relationship
I know HTC Global Services listens to me and listens to my complaints. When I asked them to update...
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Relationship
I would like to get the firm more involved in owning the solution. They should know the product road...
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Relationship
We have been using HTC Global Services for a long time and have had a wonderful relationship with...
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Relationship
HTC Global Services does well at being a partner and building relationships. They have a good staff...
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