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HTC Global Solutions Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Commentary Summary

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User Commentary

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Manager

Relationship

Our users aren’t over the moon with HTC Global Services because there is still a lot of learning...

Jan 2026
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(0)
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Manager

Relationship

The turnover is very high on the firm's service team. Usually, we have some really great people who...

Jan 2026
||
(0)
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Manager

Relationship

I want somebody a little more strategic from HTC Global Services. I want somebody to come to me and...

Jan 2026
||
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Manager

Relationship

The most important thing is listening to and understanding the business. HTC Global Services has a...

Jan 2026
||
(0)
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Manager

Relationship

We used to have a certain type of service request that took HTC Global Services a couple of weeks to...

Jan 2026
||
(0)
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Manager

Relationship, Services

I would like to enhance the service desk tool from HTC Global Services to make it a little more...

Jan 2026
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Manager

Relationship

I would love to be in a much better SLA with the firm, but it is a lot better than it has been. HTC...

Jan 2026
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(0)
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Manager

Relationship

We did a lot of enhancements with HTC Global Services, and they were great with everything. That...

Jan 2026
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Manager

Relationship, Services

We use HTC Global Services’ IT services management portal, and it is not as enhanced because...

Jan 2026
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(0)
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Manager

Relationship

If the firm were able to close out all first-level resolution, meaning that a customer calls them...

Nov 2025
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(0)
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Manager

Relationship

I call our person from HTC Global Services all the time, and they get things resolved for us.

Nov 2025
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Manager

Relationship

There is some delay if we want tickets escalated to the tier-one people. They do tier-two work, but...

Nov 2025
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(0)
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CIO

Relationship

The people that we work with from HTC Global Services have been with us a long time, and they are...

Nov 2025
||
(0)
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CIO

Relationship, Operations, Services

I want to use some newer technology, but HTC Global Services has been really slow to implement the...

Nov 2025
||
(0)
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CIO

Relationship, Value

HTC Global Services is a very good partner. Surprisingly, they are one of the few firms that avoid...

Nov 2025
||
(0)
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VP/Other Executive

Loyalty

We did an RFP with HTC Global Services recently to see whether we were going to continue with them....

Aug 2025
||
(0)
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Director

Loyalty, Value

We have definitely received our money’s worth. HTC Global Service’s price point is very good. There...

Jul 2025
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(0)
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Director

Relationship

We have HTC Global Services as our third-party help desk. We were looking to potentially move to...

Jul 2025
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Manager

Relationship

HTC Global Services feels like they are a part of our team. Their partnership with our organization...

Jun 2025
||
(0)
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Director

Loyalty, Relationship, Services

When we renewed our agreement with HTC Global Services, we had ideas about how the firm’s resources...

Feb 2025
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(0)
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Director

Services

HTC Global Services has a proprietary help desk that they call ServiceFocus, and we have been trying...

Feb 2025
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(0)
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Director

Operations, Value

We have been trying to get SLA reports ever since HTC Global Services had some staff turnover. When...

Feb 2025
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(0)
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Director

Relationship, Services

HTC Global Services understands our requests and has tried to meet some of our requests. The firm...

Feb 2025
||
(0)
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Director

Services, Value

When it comes to general requests, end users get responses, and things get taken care of. However, I...

Feb 2025
||
(0)
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VP/Other Executive

Relationship

The firm is very responsive to changes that need to be done or when functionality is not working the...

Jan 2025
||
(0)
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