HTC Global Solutions Managed IT Services Commentary

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We had several discussions with the HTC Global Services team. I was very satisfied that they were as...

Part of our requirement was that HTC Global Services would have resources located in the United...

We're big on measuring performance. We worked with HTC Global Services to establish the metrics and...

We've had a couple of bumps in the road with the HTC Global Services consultants, mainly around the...

On a 24-hour-a-day basis, we contract for a specific number of calls each month. Sadly, I know that...

With HTC Global Services, we wanted one single ticketing system for clerical administration,...

HTC Global Services is evaluated and rated based on a good customer experience, in terms of whether...

The account management with HTC Global Services is a little lacking. We have regular reviews, but...

For what HTC Global Services is offering and what they're charging, the value is definitely there....

HTC Global Services could improve in terms of what else they are doing to innovate and think more...

We need HTC Global Services’ representatives to deliver on SLA reports so that we can have more...

It has been challenging for the firm to consistently understand our workflows due to staff turnover...

The help desk feels extremely impersonal and transactional, and it isn't very efficient. There is...

Our users aren’t over the moon with HTC Global Services because there is still a lot of learning...

The turnover is very high on the firm's service team. Usually, we have some really great people who...

I want somebody a little more strategic from HTC Global Services. I want somebody to come to me and...

The most important thing is listening to and understanding the business. HTC Global Services has a...

We used to have a certain type of service request that took HTC Global Services a couple of weeks to...

I would like to enhance the service desk tool from HTC Global Services to make it a little more...

I would love to be in a much better SLA with the firm, but it is a lot better than it has been. HTC...

We did a lot of enhancements with HTC Global Services, and they were great with everything. That...

We use HTC Global Services’ IT services management portal, and it is not as enhanced because...

If the firm were able to close out all first-level resolution, meaning that a customer calls them...

I call our person from HTC Global Services all the time, and they get things resolved for us.

There is some delay if we want tickets escalated to the tier-one people. They do tier-two work, but...

The people that we work with from HTC Global Services have been with us a long time, and they are...

I want to use some newer technology, but HTC Global Services has been really slow to implement the...

HTC Global Services is a very good partner. Surprisingly, they are one of the few firms that avoid...

We did an RFP with HTC Global Services recently to see whether we were going to continue with them....