HTC Global Solutions Managed IT Services Commentary
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Daniel Zeitner
Research Director
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User Commentary

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Manager

Relationship, Value

We have continued working with HTC Global Services for our supplemental support and implementation...

Jul 2024
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Manager

Relationship

HTC Global Services' people work as service desk technicians for our first level of support that...

Jul 2024
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Manager

Loyalty, Relationship

We considered a couple of competitors. The reason we opted to stay with HTC Global Services is that...

Jul 2024
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Manager

Operations

There were times when HTC Global Services fell a little short. This was mainly in the initial steps...

Jul 2024
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Manager

Relationship

Our partnership with HTC Global Services is pretty strong. I would tell others looking at HTC Global...

Jul 2024
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Manager

Relationship, Operations

Oftentimes, because HTC Global Services supports many customers, they will bring perspectives from...

Jul 2024
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Manager

Relationship

HTC Global Services is like an extension of our organization. I can text individuals in their...

Jul 2024
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Manager

Relationship, Value

HTC continues to support us. We have a good partnership where if we have a special need, they are...

Jul 2024
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Manager

Relationship

One of the most recent things we have seen HTC Global Services struggle with is just ensuring that...

Jul 2024
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Manager

Relationship

Because of the nature of hiring analysts to staff the phones, every once in a while, we get a person...

Jul 2024
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Manager

Relationship

HTC Global Services consistently scores well on our customer service surveys. They are doing a good...

Jul 2024
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CIO

Relationship

HTC Global Services’ help desk is for both patients and IT personnel, including clinical workers. We...

Apr 2024
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CIO

Relationship

I know HTC Global Services listens to me and listens to my complaints. When I asked them to update...

Apr 2024
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CIO

Relationship

I would like to get the firm more involved in owning the solution. They should know the product road...

Apr 2024
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CIO

Relationship

We have been using HTC Global Services for a long time and have had a wonderful relationship with...

Apr 2024
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CIO

Relationship

HTC Global Services does well at being a partner and building relationships. They have a good staff...

Apr 2024
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VP/Other Executive

Relationship

Our team brings innovative ideas to the firm’s team, and the firm will do what we ask, but they...

Nov 2023
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VP/Other Executive

Operations

HTC Global Services is great at execution. Their implementation of our projects is just phenomenal....

Nov 2023
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VP/Other Executive

Relationship, Operations

We have an assigned HTC Global Services representative, and they are extremely responsive; most...

Nov 2023
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VP/Other Executive

Relationship, Value

We have been using HTC Global Services for a long time, so we have spent quite a bit of time telling...

Nov 2023
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