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HTC Global Solutions Managed IT Services
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Daniel Zeitner
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User Commentary

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Manager

Value, Value, Value

We don't really have arguments or issues around what the firm is charging us. If anything, the firm...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services

The firm is all over follow-up. If we have an escalation, the firm will take it and reach back out...

Jul 2023
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Manager

Relationship, Relationship, Relationship

HTC Global Services’ people resolved calls with very high resolution and did a very good job helping...

Jul 2023
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Manager

Loyalty, Loyalty, Loyalty

We decided to go with HTC Global Services because we wanted to work with the high-caliber...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Services

HTC Global Services was a great partner, they were always there to listen, and for the most part,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Our relationship with our previous firm was lacking; they gave us a lot of lip service. But the...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

Thanks to HTC Global Services, we have seen the call handling time decrease significantly. HTC...

Jul 2023
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Manager

Relationship, Relationship, Relationship

Every once in a while, we get somebody from the firm who is new or who doesn't have the best...

Jul 2023
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Manager

Relationship, Relationship, Relationship

We rarely have to escalate things up the firm’s organization. When we do, the question typically...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

HTC Global Services had dedication and passion to make sure the whole project went well, and they...

Jul 2023
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Manager

Value, Value, Value

I do not believe that HTC Global Services is unfavorable in terms of pricing. For example, when we...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The resources that we source from HTC Global Services in general are quality candidates, and we get...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

HTC Global Services doesn’t always exceed expectations. For instance, we have had a couple of...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The HTC Global Services representative that works with us is very accountable and easy to get ahold...

Jun 2023
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Manager

Relationship

HTC has provided a satisfactory level of service, but I don't know that they've gone over and above...

Mar 2023
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Manager

Relationship

HTC could improve some of the metrics. We provide them with information for their knowledge base,...

Mar 2023
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Manager

Relationship

HTC Global does use a ticketing system. They open tickets if they are unable to provide a resolution...

Mar 2023
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Manager

Relationship

HTC Global Services is a service delivery company, so they have a lot of customers and share...

Jan 2023
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Manager

Relationship, Services

There are some workflows that we have specific processes for, and we have communicated that to the...

Jan 2023
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Manager

Relationship

HTC Global Services specializes in healthcare, and they also have expertise with our EMR. They are...

Jan 2023
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CNO

Relationship

Our department probably had a few frustrations with HTC Global Services, but none of those...

Dec 2022
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CNO

Relationship

Because we were small and managing a limited budget, we could not do a lot of strategic things that...

Dec 2022
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CNO

Relationship, Operations

The leaders that HTC Global Services brought in got recruited away. The replacement for those people...

Dec 2022
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CNO

Relationship

Working with HTC Global Services has felt like working with an internal department; we haven't...

Dec 2022
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CNO

Relationship

The turnaround time from HTC Global Services was very efficient. The firm had a lot of knowledge,...

Dec 2022
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CNO

Relationship

I would tell a friend or peer who is looking at the firm that HTC Global Services has the expertise...

Dec 2022
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CNO

Loyalty, Relationship, Value

We never shopped around for other firms besides HTC Global Services, so the firm must have been...

Dec 2022
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CIO

Relationship

We shrunk our relationship with HTC Global Services to insource some resources because we needed to...

Nov 2022
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CIO

Relationship

We compete every time our contract comes up to ensure our pricing is equitable, but HTC Global...

Nov 2022
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Director

Relationship

There wasn't a huge amount of outreach from HTC Global Services. When the company was CareTech...

Nov 2022
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Director

Relationship

HTC Global Services should do more work to really engage and understand their clients and understand...

Nov 2022
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Director

Relationship, Operations

I had the advantage of having some very good staffers. I was very satisfied with the personnel that...

Nov 2022
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Director

Relationship

We really had no problem with HTC Global Services. They were competent; they did the job. They were...

Nov 2022
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Director

Relationship

HTC Global Services is a good choice for a hospital that wants to maintain their independence. They...

Nov 2022
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CIO

Relationship

In the last year, the firm has lacked resources and has had some employee turnover. The firm's...

Nov 2022
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CIO

Relationship

HTC Global Services has great leadership. Our account managers are really good.

Nov 2022
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CIO

Relationship

HTC Global Solutions needs to strengthen their core offerings. The firm is stuck in terms of...

Nov 2022
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CIO

Relationship

I am pleasantly surprised by HTC Global Solutions' ticketing system; it is a big benefit that shows...

Nov 2022
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CIO

Relationship

In prior years, I was not very satisfied with HTC Global Services, but they have some new leadership...

Nov 2022
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CIO

Loyalty, Relationship, Operations

I want to see tighter processes, and I want the firm to invest more in their staff's education. I...

Nov 2022
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CIO

Loyalty, Relationship, Value

Strategically, HTC Global Services needs some improvement. We have not been getting our strategic...

Nov 2022
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CIO

Loyalty, Relationship

I am incredibly impressed with HTC Global Services. They continually contribute to our foundation...

Nov 2022
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CIO

Relationship

Our experience with the firm’s help desk services hasn't been great, but we haven’t really focused...

Nov 2022
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CIO

Relationship

I would use HTC Global Services again. The firm is doing a good job. They are investing in building...

Nov 2022
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