HTC Global Solutions Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
If the firm were able to close out all first-level resolution, meaning that a customer calls them...
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Relationship
I call our person from HTC Global Services all the time, and they get things resolved for us.
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Relationship
There is some delay if we want tickets escalated to the tier-one people. They do tier-two work, but...
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Relationship
The people that we work with from HTC Global Services have been with us a long time, and they are...
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Relationship, Operations, Services
I want to use some newer technology, but HTC Global Services has been really slow to implement the...
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Relationship, Value
HTC Global Services is a very good partner. Surprisingly, they are one of the few firms that avoid...
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Loyalty
We did an RFP with HTC Global Services recently to see whether we were going to continue with them....
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Loyalty, Value
We have definitely received our money’s worth. HTC Global Service’s price point is very good. There...
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Relationship
We have HTC Global Services as our third-party help desk. We were looking to potentially move to...
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Relationship
HTC Global Services feels like they are a part of our team. Their partnership with our organization...
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Loyalty, Relationship, Services
When we renewed our agreement with HTC Global Services, we had ideas about how the firm’s resources...
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Services
HTC Global Services has a proprietary help desk that they call ServiceFocus, and we have been trying...
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Operations, Value
We have been trying to get SLA reports ever since HTC Global Services had some staff turnover. When...
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Relationship, Services
HTC Global Services understands our requests and has tried to meet some of our requests. The firm...
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Services, Value
When it comes to general requests, end users get responses, and things get taken care of. However, I...
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Relationship
The firm is very responsive to changes that need to be done or when functionality is not working the...
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Loyalty, Relationship, Value
We have had a really good relationship with HTC Global Services. We selected them based on a...
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Relationship, Services
HTC Global Services consistently exceeds my expectations. They bring on more than just managed...
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Relationship
HTC Global Services is doing a great job of helping me maintain and onboard the staff. The firm also...
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Relationship
The biggest highlight of working with HTC Global Services is the manager who works for us. They are...
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Relationship
We deal with a lot of firms, but I know that I can trust HTC Global Services. They have built that...
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Operations
HTC Global Services has been stagnant in terms of technology, but they were finally forced to...
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Relationship, Operations, Services
HTC Global Services' service is fine, but the firm needs to make improvements in the quality of...
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Loyalty, Relationship, Services
HTC Global Services was hit with some ransomware, and we limited our services with them. We have had...
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Loyalty, Value
We are looking at some firms on the market, and we are considering staying with HTC Global Services...
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Services
HTC Global Services developed a certain tool that could automate processes, but it recently broke...
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Relationship
HTC Global Services is our level one, first line of support for any technical issues. A user can...
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Relationship, Operations
HTC Global Services does a good job with patient support. We don't get a lot of escalations from...
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