HTC Global Solutions Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Services
When we renewed our agreement with HTC Global Services, we had ideas about how the firm’s resources...
Login or Create an Account to see details.
Services
HTC Global Services has a proprietary help desk that they call ServiceFocus, and we have been trying...
Login or Create an Account to see details.
Operations, Value
We have been trying to get SLA reports ever since HTC Global Services had some staff turnover. When...
Login or Create an Account to see details.
Relationship, Services
HTC Global Services understands our requests and has tried to meet some of our requests. The firm...
Login or Create an Account to see details.
Services, Value
When it comes to general requests, end users get responses, and things get taken care of. However, I...
Login or Create an Account to see details.
Relationship
The firm is very responsive to changes that need to be done or when functionality is not working the...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We have had a really good relationship with HTC Global Services. We selected them based on a...
Login or Create an Account to see details.
Relationship, Services
HTC Global Services consistently exceeds my expectations. They bring on more than just managed...
Login or Create an Account to see details.
Relationship
HTC Global Services is doing a great job of helping me maintain and onboard the staff. The firm also...
Login or Create an Account to see details.
Relationship
The biggest highlight of working with HTC Global Services is the manager who works for us. They are...
Login or Create an Account to see details.
Relationship
We deal with a lot of firms, but I know that I can trust HTC Global Services. They have built that...
Login or Create an Account to see details.
Operations
HTC Global Services has been stagnant in terms of technology, but they were finally forced to...
Login or Create an Account to see details.
Relationship, Operations, Services
HTC Global Services' service is fine, but the firm needs to make improvements in the quality of...
Login or Create an Account to see details.
Loyalty, Relationship, Services
HTC Global Services was hit with some ransomware, and we limited our services with them. We have had...
Login or Create an Account to see details.
Loyalty, Value
We are looking at some firms on the market, and we are considering staying with HTC Global Services...
Login or Create an Account to see details.
Services
HTC Global Services developed a certain tool that could automate processes, but it recently broke...
Login or Create an Account to see details.
Relationship
HTC Global Services is our level one, first line of support for any technical issues. A user can...
Login or Create an Account to see details.
Relationship, Operations
HTC Global Services does a good job with patient support. We don't get a lot of escalations from...
Login or Create an Account to see details.
Relationship, Services
Having HTC Global Services understand our workflows is the challenge. Once they get more experience...
Login or Create an Account to see details.
Relationship, Value
We have continued working with HTC Global Services for our supplemental support and implementation...
Login or Create an Account to see details.
Relationship
HTC Global Services' people work as service desk technicians for our first level of support that...
Login or Create an Account to see details.
Loyalty, Relationship
We considered a couple of competitors. The reason we opted to stay with HTC Global Services is that...
Login or Create an Account to see details.
Operations
There were times when HTC Global Services fell a little short. This was mainly in the initial steps...
Login or Create an Account to see details.
Relationship
Our partnership with HTC Global Services is pretty strong. I would tell others looking at HTC Global...
Login or Create an Account to see details.
Relationship, Operations
Oftentimes, because HTC Global Services supports many customers, they will bring perspectives from...
Login or Create an Account to see details.
Relationship
HTC Global Services is like an extension of our organization. I can text individuals in their...
Login or Create an Account to see details.
Relationship, Value
HTC continues to support us. We have a good partnership where if we have a special need, they are...
Login or Create an Account to see details.
Relationship
One of the most recent things we have seen HTC Global Services struggle with is just ensuring that...
Login or Create an Account to see details.
Relationship
Because of the nature of hiring analysts to staff the phones, every once in a while, we get a person...
Login or Create an Account to see details.
Relationship
HTC Global Services consistently scores well on our customer service surveys. They are doing a good...
Login or Create an Account to see details.
​
Featured Report
Preferences