HTC Global Solutions Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Loyalty, Relationship, Services

When we renewed our agreement with HTC Global Services, we had ideas about how the firm’s resources...

Feb 2025
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Director

Services

HTC Global Services has a proprietary help desk that they call ServiceFocus, and we have been trying...

Feb 2025
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Director

Operations, Value

We have been trying to get SLA reports ever since HTC Global Services had some staff turnover. When...

Feb 2025
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Director

Relationship, Services

HTC Global Services understands our requests and has tried to meet some of our requests. The firm...

Feb 2025
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Director

Services, Value

When it comes to general requests, end users get responses, and things get taken care of. However, I...

Feb 2025
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VP/Other Executive

Relationship

The firm is very responsive to changes that need to be done or when functionality is not working the...

Jan 2025
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CIO

Loyalty, Relationship, Value

We have had a really good relationship with HTC Global Services. We selected them based on a...

Dec 2024
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CIO

Relationship, Services

HTC Global Services consistently exceeds my expectations. They bring on more than just managed...

Dec 2024
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VP/Other Executive

Relationship

HTC Global Services is doing a great job of helping me maintain and onboard the staff. The firm also...

Dec 2024
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VP/Other Executive

Relationship

The biggest highlight of working with HTC Global Services is the manager who works for us. They are...

Dec 2024
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VP/Other Executive

Relationship

We deal with a lot of firms, but I know that I can trust HTC Global Services. They have built that...

Dec 2024
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VP/Other Executive

Operations

HTC Global Services has been stagnant in terms of technology, but they were finally forced to...

Dec 2024
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VP/Other Executive

Relationship, Operations, Services

HTC Global Services' service is fine, but the firm needs to make improvements in the quality of...

Dec 2024
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VP/Other Executive

Loyalty, Relationship, Services

HTC Global Services was hit with some ransomware, and we limited our services with them. We have had...

Dec 2024
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VP/Other Executive

Loyalty, Value

We are looking at some firms on the market, and we are considering staying with HTC Global Services...

Dec 2024
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Director

Services

HTC Global Services developed a certain tool that could automate processes, but it recently broke...

Dec 2024
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Director

Relationship

HTC Global Services is our level one, first line of support for any technical issues. A user can...

Dec 2024
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Director

Relationship, Operations

HTC Global Services does a good job with patient support. We don't get a lot of escalations from...

Dec 2024
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CIO

Relationship, Services

Having HTC Global Services understand our workflows is the challenge. Once they get more experience...

Nov 2024
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Manager

Relationship, Value

We have continued working with HTC Global Services for our supplemental support and implementation...

Jul 2024
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Manager

Relationship

HTC Global Services' people work as service desk technicians for our first level of support that...

Jul 2024
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Manager

Loyalty, Relationship

We considered a couple of competitors. The reason we opted to stay with HTC Global Services is that...

Jul 2024
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Manager

Operations

There were times when HTC Global Services fell a little short. This was mainly in the initial steps...

Jul 2024
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Manager

Relationship

Our partnership with HTC Global Services is pretty strong. I would tell others looking at HTC Global...

Jul 2024
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Manager

Relationship, Operations

Oftentimes, because HTC Global Services supports many customers, they will bring perspectives from...

Jul 2024
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Manager

Relationship

HTC Global Services is like an extension of our organization. I can text individuals in their...

Jul 2024
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Manager

Relationship, Value

HTC continues to support us. We have a good partnership where if we have a special need, they are...

Jul 2024
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Manager

Relationship

One of the most recent things we have seen HTC Global Services struggle with is just ensuring that...

Jul 2024
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Manager

Relationship

Because of the nature of hiring analysts to staff the phones, every once in a while, we get a person...

Jul 2024
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Manager

Relationship

HTC Global Services consistently scores well on our customer service surveys. They are doing a good...

Jul 2024
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CIO

Relationship

HTC Global Services’ help desk is for both patients and IT personnel, including clinical workers. We...

Apr 2024
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CIO

Relationship

I know HTC Global Services listens to me and listens to my complaints. When I asked them to update...

Apr 2024
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CIO

Relationship

I would like to get the firm more involved in owning the solution. They should know the product road...

Apr 2024
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CIO

Relationship

We have been using HTC Global Services for a long time and have had a wonderful relationship with...

Apr 2024
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CIO

Relationship

HTC Global Services does well at being a partner and building relationships. They have a good staff...

Apr 2024
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