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Huron Payer IT Consulting Commentary
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Subject Expert
Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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User Commentary

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VP/Other Executive

Loyalty

We didn't consider any other firms. We had a previous arrangement with Huron, and they were the...

Unrated
Sep 2025

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VP/Other Executive

Relationship

There was a high level of engagement from Huron and appropriate issue escalation. Huron was well...

Unrated
Sep 2025

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CIO

Relationship, Services

We ticked boxes and made sure Huron delivered all the things that were in the statement of work. On...

Unrated
Jun 2025

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CIO

Loyalty, Relationship, Operations

We chose Huron because a person who works for me had worked with a consultant at Huron. I knew our...

Unrated
Jun 2025

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CIO

Value

We definitely got our money's worth and definitely got value for what we paid for. The team Huron...

Unrated
Jun 2025

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CIO

Relationship, Operations

There were times when Huron did a very good job analyzing what we have done and what our Salesforce...

Unrated
Jun 2025

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CIO

Operations

There were two areas for improvement. We asked Huron if they could have a more physical on-site...

Unrated
Jun 2025

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CIO

Relationship

Huron has been fantastic. We have some thorny issues with our road map in terms of how we want to...

Unrated
Jun 2025

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CIO

Loyalty

The only reason I don’t give a top score on Huron driving outcomes is that we haven't really...

Unrated
Jun 2025

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Director

Relationship, Services, Value

My experience with Huron has been favorable. We don't escalate things often, but they are very...

Unrated
Apr 2025

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Director

Loyalty, Operations

When Huron comes in to consult with us, they look at understanding what our strategy is, and they...

Unrated
Apr 2025

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Director

Loyalty, Services

We selected Huron for their expertise with the particular software we were implementing. We did a...

Unrated
Apr 2025

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Director

Operations

Huron brought forward some different ways to implement dashboards, and they also gave us...

Unrated
Apr 2025

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Director

Operations, Services

Huron was not perfect in every area; there was some day-to-day stuff that I had to consistently fix...

Unrated
Apr 2025

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