Huron Payer IT Consulting Commentary
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Operations
Huron took their time learning about everyone and everything involved in the project. They saw all...
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Operations
The one improvement area I could find is when we identified a few things initially that we were...
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Operations, Services
The outcome of the assessment is what we were expecting to get, but we would have liked it if they...
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Loyalty, Relationship
We get a little more of a personalized touch with Huron than we might get from some larger firms. We...
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Relationship
Huron provided a very sound assessment of what we contracted with them, but they also continued to...
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Operations
Once we were done with the assessment, the implementation didn't involve a lot of strategy. The firm...
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Relationship
The executives are very involved. We even have frequent one-on-ones with the engagement lead. They...
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Relationship, Operations
The staff and consultants are very professional. Huron had a great team when we implemented our...
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Relationship, Value
The firm has good folks on their team. Huron has quality experience in the payer domain, and they...
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Relationship, Operations
If someone gets as many consultants as we did, the consultants are not all rock stars. However,...
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Loyalty, Services
People hate change, so it took the users a while to get used to things. But the satisfaction is...
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Operations, Value
I truly enjoyed our partnership with the firm because they weren't just selling us stuff all the...
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Relationship
Huron has great people and great technology, and the value I get from them is off the charts. For...
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Relationship
Huron executives are always on top of things. I love Huron. Huron has reflected strategic...
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Loyalty
We were looking for a vendor with a lot of healthcare experience that knew healthcare inside and out...
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Relationship
Something that Huron could improve is all the handoffs with different staff members when they are...
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Loyalty, Relationship
I have seen many things in healthcare. The one thing that differentiates Huron and makes it so we...
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Relationship, Operations
Huron could highlight the risk in a more aggressive way because there are dependencies in every...
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Loyalty, Relationship, Operations, Services
The primary challenge with Huron was their lack of transparency and partnership in providing...
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Relationship
Huron’s executives have been pretty involved and have done some follow-ups and ideations with me...
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Value
For our specific engagement with Huron, we probably got our money's worth. They did not charge for...
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