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Huron Payer IT Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The engagement with Huron was for the transformation of a different area of our operations. It...
The process was very loose. Huron was brought in through a leader who knew them from previous work....
The firm really took the time to dig in and understand the root cause of the problems instead of...
I think the biggest thing to consider is starting with the outcome I’m trying to achieve and making...
Our Huron representative had experience in what we were particularly interested in. Being able to...
We appreciate Huron’s ability to assemble smaller teams for flexibility. We're a bit small, so I...
Huron has done an exceptional job of anticipating things that we didn't account for, including how...
I think Huron is a great partner. There are areas for improvement, which we're trying to allocate...
In some regards, Huron has just met our expectations, but the continued relationship has allowed...
One of our engagements with Huron was more about executing on the decisions that the senior team had...
Salesforce changed some of their licensing models during our project, and Huron was on top of it....
We brought Huron in, and they did a brilliant job with a Salesforce assessment. They really knew...
A strength of Huron is their flexibility. We had a well-scoped statement of work with timelines and...
Commentary Summary
Comment Type Breakout