NilRead
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Functionality and Upgrades

NilRead is highly used and appreciated. The clinical teams that use it regularly really like it and...

Nov 2022
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Director

Other Observations & Comments

Hyland’s support people have done quite well with what we have asked them to do, but they are also...

Nov 2022
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Director

Implementation and Training

It might be nice if Hyland had more online training. They might have some resources that I am not...

Nov 2022
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Manager

Interfacing and Integration

The product has been good but has lacked in some integration areas. We want to consolidate our...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Certain items in NilRead fall under professional services. If we do not have a certified engineer at...

Aug 2022
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Manager

Future Outlook

We are trying to have the vendor fix some bugs, and the vendor is not moving. However, I am...

Aug 2022
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Manager

Interfacing and Integration

The product works well with our EHR. We utilize NilRead through our EHR in an image link. So the...

Aug 2022
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Manager

Implementation and Training

NilRead is pretty easy to use. However, the initial implementation of NilRead was difficult. We...

Aug 2022
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CTO

Service and Support

Initially, we went through the usual, customary Hyland support, but things weren’t getting fixed. I...

Jun 2022
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Director

Functionality and Upgrades

NilRead is a pretty intuitive product. It is easy to use. As far as I can tell, it has been pretty...

Jun 2022
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Director

Technology

The delivery of new technology from Hyland has been stagnant.

Jun 2022
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Manager

ROI / Cost (care and feeding)

We have had a good experience working with NilRead. The system is an enterprise viewer that can...

Jun 2022
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Manager

Functionality and Upgrades

All of our physicians have access to NilRead through our EMR system, but some physicians will...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I don’t have any trouble with the system; it is nice. My only complaint is with the permissions...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The integration of the system is good. I have no complaints. I have occasionally heard that images...

Apr 2022
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Director

Implementation and Training

The implementation services could be better because we were supposed to have started an upgrade...

Apr 2022
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Director

Future Outlook

NilRead is fairly simple. The product is a little bigger and a little tougher to replace, but at...

Apr 2022
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Director

Service and Support

The support team has been atrocious. They are definitely not proactive. The vendor has...

Apr 2022
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Manager

Interfacing and Integration

The clinical users love NilRead. It allows for easy access from the EHR; it is very user friendly...

Feb 2022
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Manager

Service and Support

Hyland has very good support. However, they don’t really participate in their customer’s processes...

Feb 2022
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Manager

ROI / Cost (care and feeding)

As an organization, I would say we have received a good ROI. Multiple departments are now billing...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Hyland is very much a revenue-centric company. They will charge us for anything they can. In fact, I...

Feb 2022
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Manager

Sales and Contracting

Hyland has done a good job of keeping up with market demands. What they demo and what their...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When we were looking for a universal viewer, our reasons were tactical. We had a problem that we...

Feb 2022
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Manager

Service and Support

NilRead still has some growing to do. We have a hard time getting support even though Hyland claims...

Feb 2022
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Manager

Relationship

Hyland's executives are very good at staying in touch with us. We have monthly discussions with...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We get our money’s worth from Hyland, especially since the price of NilRead is less expensive than...

Feb 2022
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CIO

ROI / Cost (care and feeding)

NilRead has helped our ROI by enabling us to consolidate systems by centralizing our hardware and...

Feb 2022
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CIO

Implementation and Training

From a project management perspective, there were some deadlines and things that the vendor didn’t...

Feb 2022
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CIO

ROI / Cost (care and feeding)

The vendor has been good to us in terms of negotiations. We went back and forth and got the...

Feb 2022
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CIO

Implementation and Training

Hyland was very accommodating in training our providers. We had daily lunch-and-learn sessions with...

Feb 2022
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CIO

Functionality and Upgrades

Our physicians have given great feedback on NilRead, and they are very happy with it. The providers...

Feb 2022
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CIO

Relationship

The vendor’s support team is very fast to respond, very thorough, and really good at communicating...

Feb 2022
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CIO

Relationship

One area where I could see some improvement is in application monitoring. The vendor could improve...

Feb 2022
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Director

Functionality and Upgrades

We aren't stressed that NilRead can't do a lot of advanced imaging. We are happy that the solution...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

We did an RFP, looked at a couple of vendors, and then purchased NilRead. NilRead is a very capable...

Dec 2021
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Director

Functionality and Upgrades

We needed a solution for many of our nonradiology images and videos because those were being stored...

Dec 2021
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Director

Relationship

Our expectations for the vendor are limited. We don't ask for much from the product. As a company,...

Dec 2021
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Director

Interfacing and Integration

Hyland could improve the way that their solution expands to other specialties. We have had some...

Dec 2021
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Director

Functionality and Upgrades

We don't ask for a lot of complex functionalities from NilRead the way that we do from other...

Dec 2021
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CIO

Service and Support

NilRead is a decent enough viewer, but the resources are tight, and I feel like our team is trying...

Dec 2021
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CIO

ROI / Cost (care and feeding)

Hyland is very sales driven. Every issue, big and small, is followed up by what we can buy to solve...

Dec 2021
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Manager

Service and Support

We had a rough start in terms of the vendor meeting our expectations and doing what we wanted them...

Dec 2021
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