NilRead Commentary

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We would like to see NilRead be a bit more robust and do more of what our core PACS does in...

We have been able to connect NilRead to our VNA as well as our other specialty PACS products outside...

Hyland has a neutral universal viewer and VNA, and their product can be used with any PACS. We have...

Where I’d like to see Hyland improve their support is really with the strategic alignment and making...

The NilRead environment generally has its own DNA, or its own archive that it's running on. But...

NilRead is pretty good. We use it for our imaging system for our organization outside of radiology....

For NilRead, there haven't been a lot of training options. Some of the last training opportunities...

Hyland does really well at following up consistently. I'm handling a lot of applications, so when...

Now that the system has been part of Hyland for years, it's a really good, stable product. The...

For what we use the system for, it meets all our needs. It provides robust functionality at a...

Hyland’s training is top notch. They've worked on our onboarding for all of our radiology groups and...

I would like to have a better feel for NilRead. The server specification per user is something that...

We can tailor the tools in NilRead that are available to the reading group or whoever the consumer...

The biggest thing Hyland could do is make sure that they are continually positioning us for new...

We leverage Hyland beyond NilRead, including for account management, and not just for that product....

Hyland hasn’t necessarily shared a vision with us. It seems like they are heavily focused on...

NilRead is more of a niche solution. That is really around its video-editing capabilities for us....

NilRead is extremely niche, without the same need for more robust, structured training. Training has...

The problem with Hyland’s support for NilRead is that we get someone from a different tier than we...

Hyland has a very good user portal. They have Hyland University, where we can watch videos, do...

Hyland is good about charges. Whenever we reach out to their support team or use the vendor’s...

The support people are very responsive. We usually get filtered into the vendor's level-one support,...

Hyland's level-one support is great. Their level-two support is helpful as well. We are in contact...

My experience with Hyland keeping their promises is mixed. There are some things we are able to get...

We upgraded not too long ago, and I feel like the product is improving. It is doing what it is...

I like NilRead just fine. I don't feel like Hyland is strong enough in the PACS space though. I...

Our clinicians always praise the system's user interface. They enjoy the system and think that it is...

In terms of Hyland's support, the things that have been lacking have mainly been due to cost. We...

With NilRead, we were looking for a stable system that could provide functionality commissions so...