NilRead
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

I don’t have any trouble with the system; it is nice. My only complaint is with the permissions...

Apr 2022
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Analyst/Coordinator

The integration of the system is good. I have no complaints. I have occasionally heard that images...

Apr 2022
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Director

The implementation services could be better because we were supposed to have started an upgrade...

Apr 2022
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Director

NilRead is fairly simple. The product is a little bigger and a little tougher to replace, but at...

Apr 2022
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Director

The support team has been atrocious. They are definitely not proactive. The vendor has...

Apr 2022
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Manager

The clinical users love NilRead. It allows for easy access from the EHR; it is very user friendly...

Feb 2022
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Manager

Hyland has very good support. However, they don’t really participate in their customer’s processes...

Feb 2022
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Manager

As an organization, I would say we have received a good ROI. Multiple departments are now billing...

Feb 2022
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Manager

Hyland is very much a revenue-centric company. They will charge us for anything they can. In fact, I...

Feb 2022
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Manager

Hyland has done a good job of keeping up with market demands. What they demo and what their...

Feb 2022
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Manager

When we were looking for a universal viewer, our reasons were tactical. We had a problem that we...

Feb 2022
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Manager

NilRead still has some growing to do. We have a hard time getting support even though Hyland claims...

Feb 2022
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Manager

Hyland's executives are very good at staying in touch with us. We have monthly discussions with...

Feb 2022
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Manager

We get our money’s worth from Hyland, especially since the price of NilRead is less expensive than...

Feb 2022
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CIO

NilRead has helped our ROI by enabling us to consolidate systems by centralizing our hardware and...

Feb 2022
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CIO

From a project management perspective, there were some deadlines and things that the vendor didn’t...

Feb 2022
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CIO

The vendor has been good to us in terms of negotiations. We went back and forth and got the...

Feb 2022
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CIO

Hyland was very accommodating in training our providers. We had daily lunch-and-learn sessions with...

Feb 2022
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CIO

Our physicians have given great feedback on NilRead, and they are very happy with it. The providers...

Feb 2022
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CIO

The vendor’s support team is very fast to respond, very thorough, and really good at communicating...

Feb 2022
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CIO

One area where I could see some improvement is in application monitoring. The vendor could improve...

Feb 2022
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Director

We aren't stressed that NilRead can't do a lot of advanced imaging. We are happy that the solution...

Dec 2021
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Director

We did an RFP, looked at a couple of vendors, and then purchased NilRead. NilRead is a very capable...

Dec 2021
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Director

We needed a solution for many of our nonradiology images and videos because those were being stored...

Dec 2021
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Director

Our expectations for the vendor are limited. We don't ask for much from the product. As a company,...

Dec 2021
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Director

Hyland could improve the way that their solution expands to other specialties. We have had some...

Dec 2021
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Director

We don't ask for a lot of complex functionalities from NilRead the way that we do from other...

Dec 2021
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CIO

NilRead is a decent enough viewer, but the resources are tight, and I feel like our team is trying...

Dec 2021
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CIO

Hyland is very sales driven. Every issue, big and small, is followed up by what we can buy to solve...

Dec 2021
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Manager

We had a rough start in terms of the vendor meeting our expectations and doing what we wanted them...

Dec 2021
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Director

There were some design changes when we implemented NilRead, so the system wasn't just a...

Nov 2021
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Director

NilRead is a one-stop shop for providers. When they click on the link in our EMR, they are taken to...

Nov 2021
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Director

We have NilRead integrated with our EMR at two levels. We have it integrated for providers, and we...

Nov 2021
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Director

We went to Hyland with an idea in mind about what we wanted to see for a certain project, and we...

Nov 2021
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Director

There are times when Hyland needs to listen to their customers more. We had a recent project where...

Nov 2021
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Manager

We use NilRead as our referential viewer for radiology images, but we also use it diagnostically for...

Jul 2021
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Manager

We use NilRead with our VNA and different PACS solutions. We have not had any real challenges with...

Jul 2021
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CTO

NilRead is actually entering straight into our EMR vendor's system where the physician can look at...

Jul 2021
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CTO

Hyland did a really good job once I got past their tier two support and got to one of their...

Jul 2021
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Manager

We used NilRead for collaboration during the COVID-19 pandemic so that multiple radiologists could...

Jun 2021
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Manager

When it comes to migration, there can be statements of work or change orders if the study volumes go...

Jun 2021
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Manager

Hyland’s support is excellent. The support people provide a lot of around-the-clock support and...

Jun 2021
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Manager

The NilRead system is a no-footprint system, and that means that there is no installation on a local...

Jun 2021
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Manager

I would just recommend improvements with specific scrolling in various modalities. For example, we...

Jun 2021
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Physician

NilRead has never really taken off at our organization. We have kept it in place and hoped more...

Jun 2021
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