NilRead Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
When NilRead was implemented, Hyland provided a computer-based training program to learn the system,...
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Culture, Value
Hyland doesn't charge for every little thing, but it is very difficult to deal with their finance...
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Product, Value
Hyland’s upgrade process for NilRead is extremely streamlined and easy. Hyland gives us all the...
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Operations, Product
NilRead from a technology perspective is pretty good. It has zero footprint and performs well. There...
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Relationship
Most of the time, the Hyland support people are pretty good, but we have had one issue that has been...
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Operations
Hyland had pretty in-depth, up-front training on NilRead. They scheduled classes with large groups...
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Product
We have several web servers in our internal production environment, and the servers are load...
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Product
We have NilRead integrated just about everywhere that we want; it is easy to integrate the system...
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Relationship, Product
NilRead is all right, but it is not great. It depends on what someone is using it for.
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Product
There are no reading protocols in NilRead. For most products, there is a set of default reading...
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Product
The biggest challenge with NilRead is that the database stuff won't keep in sync. It can't process...
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Product
The tool sets in NilRead weren't good enough for our doctors, and they were jumping up and down...
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Operations
Hyland's training documentation for NilRead was okay. The vendor had decent documentation. Of...
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Loyalty, Product
Hyland has marketed NilRead as a great application. We intended to use it as a primary way to...
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Loyalty, Product
NilRead seems reliable. It has a lot of functionality. I think it has all the tools we would need to...
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Operations
I don’t think Hyland keeps all their promises. I think they have lost their edge. Also, Hyland can...
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Relationship
We had our bumps early on with Hyland’s support team, but right now we have enough attention from...
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Culture, Value
We do not allow Hyland to charge for everything. They definitely want to charge us for every little...
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Operations
Hyland does a good job of providing training. Sometimes we have to squeeze them a little, but they...
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Operations
One thing I would improve with Hyland’s training would be to make sure that the training...
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Relationship, Product
NilRead has been an absolute success.
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Culture, Relationship
Access to different people at Hyland greatly depends on a customer's sales contact. If a customer...
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Value
It seems like Hyland nickel-and-dimes us for everything. We receive a ton of professional services...
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Relationship, Product
NilRead has done a great job with what we use it for.
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Loyalty
Hyland is no longer pursuing pathology. We really need a pathology viewer.
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