NilRead Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Hyland is pretty receptive. NilRead is a very complex application, so a lot of times, Hyland can at...
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Product
Most people like NilRead. NilRead is intuitive. It has a very good GUI, so anybody with a basic...
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Relationship
One of the biggest problems is that NilRead has known issues. If the issues are known, then Hyland...
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Product
NilRead is pretty solid. It is easy to use and does what it is supposed to do by displaying images....
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Value
Something that has paid huge dividends for us is utilizing a zero-CD option. We use NilRead through...
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Operations
We don't get much training from Hyland, but if I asked for it, they would probably help us. However,...
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Operations
With Hyland's upgrade, they gave us an upgrade script to run. Our team went through that script and...
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Relationship
Hyland has horrible first-level support. We can get someone from Hyland, but some people on my team...
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Product
NilRead was a different product back when we started with it. I wouldn't buy it today. NilRead is...
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Relationship
The vendor has been willing to do on-site visits that have really helped us in terms of engagement...
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Product
I like that NilRead is a zero-footprint viewer and that it can integrate seamlessly with federated...
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Relationship
Hyland has been a good partner, and we don't expect that to be any different. Hyland has tried to...
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Relationship
NilRead is fairly stable and reliable, but if it were up to me, I wouldn’t buy NilRead again, mainly...
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Relationship, Product
There were a lot of defects and releases from NilRead that could cause issues and performance...
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Product
The problem with NilRead is that there are no hanging protocols. If we are looking to compare a...
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Relationship
We have people who specifically deal with Hyland, and we go to them when we have issues. I couldn't...
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Culture, Value
I am not sure that Hyland can keep all of their promises. They charge for everything they do. We...
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Relationship
The good news with NilRead is that it just works. If it isn't working, I am going to hear about it....
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Operations
When NilRead was implemented, Hyland provided a computer-based training program to learn the system,...
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Culture, Value
Hyland doesn't charge for every little thing, but it is very difficult to deal with their finance...
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Product, Value
Hyland’s upgrade process for NilRead is extremely streamlined and easy. Hyland gives us all the...
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Operations, Product
NilRead from a technology perspective is pretty good. It has zero footprint and performs well. There...
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Relationship
Most of the time, the Hyland support people are pretty good, but we have had one issue that has been...
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Operations
Hyland had pretty in-depth, up-front training on NilRead. They scheduled classes with large groups...
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Product
We have several web servers in our internal production environment, and the servers are load...
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Product
We have NilRead integrated just about everywhere that we want; it is easy to integrate the system...
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Relationship, Product
NilRead is all right, but it is not great. It depends on what someone is using it for.
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Product
There are no reading protocols in NilRead. For most products, there is a set of default reading...
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Product
The biggest challenge with NilRead is that the database stuff won't keep in sync. It can't process...
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Product
The tool sets in NilRead weren't good enough for our doctors, and they were jumping up and down...
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Operations
Hyland's training documentation for NilRead was okay. The vendor had decent documentation. Of...
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Loyalty, Product
Hyland has marketed NilRead as a great application. We intended to use it as a primary way to...
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Loyalty, Product
NilRead seems reliable. It has a lot of functionality. I think it has all the tools we would need to...
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Operations
I don’t think Hyland keeps all their promises. I think they have lost their edge. Also, Hyland can...
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