NilRead Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
I would like to have a better feel for NilRead. The server specification per user is something that...
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Product
We can tailor the tools in NilRead that are available to the reading group or whoever the consumer...
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Relationship, Product
The biggest thing Hyland could do is make sure that they are continually positioning us for new...
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Relationship, Product
We leverage Hyland beyond NilRead, including for account management, and not just for that product....
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Loyalty, Relationship
Hyland hasn’t necessarily shared a vision with us. It seems like they are heavily focused on...
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Loyalty, Product
NilRead is more of a niche solution. That is really around its video-editing capabilities for us....
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Operations
NilRead is extremely niche, without the same need for more robust, structured training. Training has...
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Relationship
The problem with Hyland’s support for NilRead is that we get someone from a different tier than we...
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Relationship, Operations
Hyland has a very good user portal. They have Hyland University, where we can watch videos, do...
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Value
Hyland is good about charges. Whenever we reach out to their support team or use the vendor’s...
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Relationship
The support people are very responsive. We usually get filtered into the vendor's level-one support,...
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Relationship
Hyland's level-one support is great. Their level-two support is helpful as well. We are in contact...
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Relationship
My experience with Hyland keeping their promises is mixed. There are some things we are able to get...
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Product
We upgraded not too long ago, and I feel like the product is improving. It is doing what it is...
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Loyalty, Product
I like NilRead just fine. I don't feel like Hyland is strong enough in the PACS space though. I...
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Product
Our clinicians always praise the system's user interface. They enjoy the system and think that it is...
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Relationship, Value
In terms of Hyland's support, the things that have been lacking have mainly been due to cost. We...
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Loyalty
With NilRead, we were looking for a stable system that could provide functionality commissions so...
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Operations
Hyland teaches organizations how to do implementations ourselves, so we just do our implementations...
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Relationship, Value
My lower scores really come down to support. All of our vendors have their issues, but we have had a...
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Loyalty
We have decided to leave NilRead because there is a lot of value in unifying our digital pathology...
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Culture, Operations
We had a lot of issues while installing things and in the contracting phase with Hyland, and those...
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Loyalty, Relationship, Product
We are generally happy with NilRead as a platform. I have never really found any issues with it....
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Product
I get that we have to have maintenance, but it just seems like I'm constantly dealing with instances...
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Relationship
Hyland isn't very responsive, and it can take days to get an email back. The vendor needs faster...
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Relationship, Product
NilRead doesn’t meet our needs for diagnostic viewing. We had a radiologist review it, and they said...
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Product
Some advice for people purchasing NilRead is that if it is on premises, they should evaluate the...
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Operations
Our go-live with NilRead seemed to take longer than I hoped for, especially the integration with our...
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Operations
There was a little training from Hyland on NilRead, but part of the beauty of NilRead is that end...
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Product
I would love a day when we don’t need as many other PACS products. That goes back to the diagnostic...
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Relationship
Hyland is pretty receptive. NilRead is a very complex application, so a lot of times, Hyland can at...
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Product
Most people like NilRead. NilRead is intuitive. It has a very good GUI, so anybody with a basic...
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Relationship
One of the biggest problems is that NilRead has known issues. If the issues are known, then Hyland...
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Commentary Summary
Comment Type Breakout