NilRead Commentary
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Subject Expert
Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Director

Loyalty, Product

NilRead seems reliable. It has a lot of functionality. I think it has all the tools we would need to...

May 2024
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Director

Operations

I don’t think Hyland keeps all their promises. I think they have lost their edge. Also, Hyland can...

May 2024
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Analyst/Coordinator

Relationship

We had our bumps early on with Hyland’s support team, but right now we have enough attention from...

Mar 2024
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Analyst/Coordinator

Culture, Value

We do not allow Hyland to charge for everything. They definitely want to charge us for every little...

Mar 2024
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Analyst/Coordinator

Operations

Hyland does a good job of providing training. Sometimes we have to squeeze them a little, but they...

Mar 2024
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Analyst/Coordinator

Operations

One thing I would improve with Hyland’s training would be to make sure that the training...

Mar 2024
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Analyst/Coordinator

Relationship, Product

NilRead has been an absolute success.

Mar 2024
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Analyst/Coordinator

Culture, Relationship

Access to different people at Hyland greatly depends on a customer's sales contact. If a customer...

Mar 2024
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Manager

Value

It seems like Hyland nickel-and-dimes us for everything. We receive a ton of professional services...

Feb 2024
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Analyst/Coordinator

Relationship, Product

NilRead has done a great job with what we use it for.

Jan 2024
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Analyst/Coordinator

Loyalty

Hyland is no longer pursuing pathology. We really need a pathology viewer.

Jan 2024
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CTO

Product

The problem is that NilRead pulls out of our VNA. If the VNA isn't functioning well, we can't pull...

Dec 2023
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CTO

Product

NilRead is pretty flawless. I was actually able to use it to pull up images in my chart with my...

Dec 2023
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CTO

Loyalty, Relationship

I don't know whether we will still be a Hyland customer in a year from now. One of Hyland's problems...

Dec 2023
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Director

Product

Our problems have to do with scaling and the way NilRead works. There is too much data coming...

Nov 2023
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Director

Product

NilRead is a good basic product for less complex or robust solutions. It is a decent image viewer if...

Nov 2023
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Director

Loyalty, Relationship, Product

Going into the cloud brought a level of complexity with NilRead that we are still working to...

Nov 2023
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Director

Relationship

A lot of the time, our team is identifying issues in NilRead that Hyland’s team should have known...

Nov 2023
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Manager

Loyalty

NilRead is a good viewer; we have been very pleased with it. The unfortunate part is that we have...

Nov 2023
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Manager

Relationship

Hyland has not taken the time to get to know imaging, and it feels like we are a small group of...

Nov 2023
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Director

Relationship, Product

Hyland has provided a product that is probably the best in the marketplace for enterprise imaging in...

Nov 2023
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Director

Product

We have more than accomplished everything that we expected out of our enterprise imaging strategy....

Nov 2023
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Director

Product

With Hyland's help, we have been able to learn over time to be very self-sufficient in managing...

Nov 2023
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Director

Culture

There is not really anything from the technical perspective that Hyland needs to improve. However,...

Nov 2023
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Manager

Loyalty

It is hard for us to keep investing in a product and spreading it across our enterprise when we...

Nov 2023
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Manager

Product

The product sits on top of our VNA. I wouldn't say they are connected, but some things do...

Sep 2023
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