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EasyConnect Jaguar Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

A lot of times, we have problems with EasyConnect Jaguar notifications and with the amount of time...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We've had pretty good luck with iatricSystems, especially with the people involved in our issues and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The only issue I have with iatricSystems is that it seems like we're guinea pigs. It seems like the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The training for EasyConnect Jaguar was like a Webex thing, and the vendor just kind of went over...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I don't really have any complaints about iatricSystems. Usually when we need assistance, I'll call,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I don't think iatricSystems really has developed a lot of new things in a while, at least that I'm...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

iatricSystems trained me, and that has worked. We have only had a dozen issues in the many years we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar is simply an interface engine, and it does what it is designed to do. We send...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I would buy EasyConnect Jaguar again. It works, and it was pretty cheap, and we probably wouldn't...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If anything, the support is probably better these days. The support people are incredibly responsive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Every few months, the vendor has a conference with any users who would like to attend. The vendor is...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

As far as training goes, it would be nice if iatricSystems had some tutorial videos for some of the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I like the flexibility of EasyConnect Jaguar. Because of how it's designed, we can do a lot of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Things with EasyConnect Jaguar have been going fine. I don't have a whole lot of experience with...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

There's pressure from above to squeeze as much as possible out of the budget. We have a pretty good...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

EasyConnect Jaguar works really well. We don't have any issues with it. We haven't come across...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I'm not sure whether iatricSystems is part of our long-term plans. There are a number of different...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

I like working with iatricSystems. They provide a higher level of support than we typically get from...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I have always been happy with iatricSystems and the way they have been willing to work with us and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

When iatricSystems merged with Harris Healthcare, we saw the business side controlling a bit of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We had a project that kept getting sidelined, and iatricSystems said that we needed to move forward;...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I rate iatricSystems training a little lower because of the fact that it's in a programming...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

iatricSystems is probably not part of our long-term plans because we'll have a new EHR, and the only...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

Depending on the tech person at iatricSystems, they sometimes don't see some of the things we see,...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

EasyConnect Jaguar’s price is extremely high, but that is because of the vendor's niche, so...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar is very stable and consistent. The actual engine within the system is pretty...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The more that I learn about EasyConnect Jaguar, the more I understand why iatricSystems charges so...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

The only problem with the support from iatricSystems is that sometimes there is a communication...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

iatricSystems is consistently making improvements. I have been to a couple of user meetings where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

iatricSystems is engaged with us in making things happen that we need to happen.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

iatricSystems hasn’t changed much with EasyConnect Jaguar. They’re staying where they are.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

iatricSystems had training, and we’re actually going through a retraining program, so we are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

In using EasyConnect Jaguar, we have found that there is some cool stuff we can do. We did a lot of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I didn't get any training from iatricSystems because I was trained by my manager, but we do have...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

One gap that we see with iatricSystems’ support is with notifications or emails. Other platforms I...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

There are so many moving parts, and I compare it a lot to our EHR. When I use the EHR, we have...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

One thing I have been struggling with is importing and exporting. A huge thing that I dislike is...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Analyst/Coordinator

iatricSystems is pretty quick to find a resolution and assist with issues since a lot of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We seem to function very well with EasyConnect Jaguar. In the past, we were having some issues with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

iatricSystems has training and question-and-answer sessions that go over new product features. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar is a good interface engine. It is consistent, trustworthy, and easy to use. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

iatricSystems’ support team is quite decent. They were very responsive and willing to do for us some...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

EasyConnect Jaguar is a good product for the price, but iatricSystems should look more into the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

EasyConnect Jaguar is definitely worth the investment. It is very affordable, and that is one of the...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

We have not decided yet if EasyConnect Jaguar is part of our long-term plans. We are trying to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We are moving to another vendor's product that partners with the EHR vendor we are moving to. That...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

There are some things iatricSystems does not allow us to change, and that is not necessarily bad on...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With upgrades, iatricSystems has always been really helpful. And anything iatricSystems says...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

iatricSystems is always trying to take into account anything the customer may need. And regarding...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There is very little we can do with EasyConnect Jaguar, so ease of use for us is probably...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

During the implementation, I had to get on iatricSystems a few times to make sure they were doing...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I don't get any continuing education on EasyConnect Jaguar. There is very little change in...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

iatricSystems charges for every little thing. I would probably look around before buying EasyConnect...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The biggest thing about EasyConnect Jaguar is that it allows seamless interface connectivity, or at...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The majority of our interactions with iatricSystems’ support people have been great, and their folks...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar is great with HL7 interfaces, but now that we are doing more JSON and API calls,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

iatricSystems’ support has definitely declined over the last few years. Response times and ticket...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

iatricSystems' invoices are really hard to follow. When we cancel something, it isn't actually...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar is really easy to use. It has a lot of visual cues that make it simple to follow....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

EasyConnect Jaguar doesn’t support certain types of SFTPs, so I have to handle those manually. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The implementation of projects was timely for iatricSystems. We did have one interface that we had...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The system works pretty well. iatricSystems' product is essentially our interface engine, and they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The ticketing system that iatricSystems has is okay, but it isn't very user-friendly. There are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

iatricSystems went through some changes in management in the last few years, and it seems like they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Our iatricSystems service manager has been around for a long time. If I’m having an issue, I feel...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I like the fact that I have access to EasyConnect Jaguar. I like that I can see the interfaces and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

iatricSystems will build interfaces in EasyConnect Jaguar for us for our older software so that we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Based on what I am heading toward, I am not sure whether EasyConnect Jaguar is the right system for...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

The price point on some things from iatricSystems can be a little hard to swallow sometimes. There...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I would go with iatricSystems again because of their customer service and their knowledge. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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