EasyConnect Jaguar Commentary
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Subject Expert
Caleb Simmons
Client Success Team Manager
Commentary Summary
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User Commentary
Product, Value
There is very little we can do with EasyConnect Jaguar, so ease of use for us is probably...
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Operations
During the implementation, I had to get on iatricSystems a few times to make sure they were doing...
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Operations, Product
I don't get any continuing education on EasyConnect Jaguar. There is very little change in...
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Value
iatricSystems charges for every little thing. I would probably look around before buying EasyConnect...
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Product
The biggest thing about EasyConnect Jaguar is that it allows seamless interface connectivity, or at...
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Relationship
The majority of our interactions with iatricSystems’ support people have been great, and their folks...
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Loyalty, Product
EasyConnect Jaguar is great with HL7 interfaces, but now that we are doing more JSON and API calls,...
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Relationship
iatricSystems’ support has definitely declined over the last few years. Response times and ticket...
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Value
iatricSystems' invoices are really hard to follow. When we cancel something, it isn't actually...
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Product
EasyConnect Jaguar is really easy to use. It has a lot of visual cues that make it simple to follow....
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Loyalty
EasyConnect Jaguar doesn’t support certain types of SFTPs, so I have to handle those manually. We...
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Operations
The implementation of projects was timely for iatricSystems. We did have one interface that we had...
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Product
The system works pretty well. iatricSystems' product is essentially our interface engine, and they...
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Relationship
The ticketing system that iatricSystems has is okay, but it isn't very user-friendly. There are...
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Relationship
iatricSystems went through some changes in management in the last few years, and it seems like they...
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Relationship
Our iatricSystems service manager has been around for a long time. If I’m having an issue, I feel...
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Product
I like the fact that I have access to EasyConnect Jaguar. I like that I can see the interfaces and...
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Relationship, Product
iatricSystems will build interfaces in EasyConnect Jaguar for us for our older software so that we...
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Loyalty
Based on what I am heading toward, I am not sure whether EasyConnect Jaguar is the right system for...
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Value
The price point on some things from iatricSystems can be a little hard to swallow sometimes. There...
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Relationship
I would go with iatricSystems again because of their customer service and their knowledge. The...
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Loyalty, Value
My overall experience with the solution has been great. We used to have point-to-point interfaces...
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Relationship
What sets the solution apart from others is the vendor's support. I know that I can open up a ticket...
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Relationship, Product
There are always areas for improvement, but there hasn't been anything that I have noticed that has...
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Relationship
iatricSystems found a bug in their stuff at one point and let me know that they discovered something...
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Relationship, Product
EasyConnect Jaguar is reliable. It rarely goes down, and when it does, it is usually on the vendor’s...
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Relationship
We have received some support from the vendor that has been really good. We had some tasks that were...
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Relationship
I think the vendor's ticketing system is rather confusing. Responses to our tickets might take...
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Operations, Product
The system has a web manual that is very helpful, but it doesn't explain the hierarchy. I had to...
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Relationship, Product
I would say no to buying the solution again. The vendor's support has been a mixed bag, and the...
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Operations
I think there is a lack of education about the system on our side. We know that the vendor offers...
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Relationship, Operations
I have seen a user group meeting where the vendor has asked for feedback and talked about upcoming...
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Product
The system does exceptionally well out of the box with the things it is built to do. When we have to...
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Product
EasyConnect Jaguar is a quality product. It has some frustrating points though.
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Operations
iatricSystems could make their help system easier to use. Getting to it and finding articles on how...
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Relationship, Product
I like the ability to manipulate the messages based on what different hospitals want or what we...
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Culture, Value
Historically, the vendor avoids charging for every little thing. In the last year, they have had to...
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Operations
To improve the ease of use, the vendor could have provided more education for the more complex...
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Relationship, Product
We have alerts that are set for our various interfaces, and I typically still find I have to reach...
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Loyalty, Relationship
We have really never had any conflict around development. iatricSystems is very open and willing to...
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Relationship, Operations
With iatricSystems, we had a situation with something we had never done before, and from what we...
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Value
The outcomes we expected with EasyConnect Jaguar were that we would be able to take information from...
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Value
iatricSystems doesn't avoid charging for everything as much as they did in the past. We have been...
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Relationship
iatricSystems' strengths are that they listen to their customers and that they are very willing to...
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Operations, Product
EasyConnect Jaguar isn't something that users can just get onto and start doing things. Users need a...
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Operations
The person who helped us with our last upgrade ditched us because they had a meeting that they had...
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Product
If iatricSystems builds an interface, there are sometimes certain areas in its components that we...
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Product
EasyConnect Jaguar works great for what we need it for, but it takes a lot of work. Users have to go...
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Relationship
iatricSystems' ticketing system is pretty responsive. I can open a ticket on the same day, and they...
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Relationship, Value
iatricSystems hasn't kept all of their promises in terms of some of the things we have had issues...
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Operations
iatricSystems is pretty good about training us on free things. I didn't receive any training on the...
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Operations, Product
Once users get used to the system, it is pretty easy to use. I live in the system, but it can be a...
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Relationship, Product
iatricSystems alerts me to things when I don't know that some of my interfaces are having issues.
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Relationship
We would like to have the ability to reach out and talk to people higher up than our account...
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Loyalty
I am working on a couple of things in the system that are really going to solve some problems for...
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Loyalty, Product
We recently did an upgrade for EasyConnect Jaguar, and there are some really cool things in the...
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Operations, Product
Overall, things are going pretty well with the product. It is very user-friendly. It doesn't require...
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Culture, Relationship, Value
I had to open up a ticket, and the first-tier support person made it seem as though we were going to...
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Product
Something that always makes me laugh is that there is an option to have the sound of a jaguar...
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Relationship
iatricSystems is listening to their customers, and they are continually trying to improve their...
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Relationship, Product
I find EasyConnect Jaguar very valuable. I like that it does what it is supposed to do, and it is...
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Product
EasyConnect Jaguar has a lot of features that let us manipulate data that is going through the...
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Product
I would like to be able to export searches. I think that feature is on the way, but it is something...
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Product
I'm very pleased with the product. I have always liked it, and it is aesthetically appealing to me,...
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Relationship, Product
When we moved to the new version of our EHR and PM system, iatricSystems didn’t update some of the...
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Product
We don't usually have too many outcomes with EasyConnect Jaguar's interfaces other than getting from...
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Value
iatricSystems charges us for every little thing we want to change or add. If we want to add another...
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Relationship
iatricSystems has good customer service. They are responsive.
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