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User Commentary
Relationship
We have received some support from the vendor that has been really good. We had some tasks that were...
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Relationship
I think the vendor's ticketing system is rather confusing. Responses to our tickets might take...
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Operations, Product
The system has a web manual that is very helpful, but it doesn't explain the hierarchy. I had to...
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Relationship, Product
I would say no to buying the solution again. The vendor's support has been a mixed bag, and the...
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Operations
I think there is a lack of education about the system on our side. We know that the vendor offers...
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Relationship, Operations
I have seen a user group meeting where the vendor has asked for feedback and talked about upcoming...
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Product
The system does exceptionally well out of the box with the things it is built to do. When we have to...
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Product
EasyConnect Jaguar is a quality product. It has some frustrating points though.
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Operations
iatricSystems could make their help system easier to use. Getting to it and finding articles on how...
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Relationship, Product
I like the ability to manipulate the messages based on what different hospitals want or what we...
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Culture, Value
Historically, the vendor avoids charging for every little thing. In the last year, they have had to...
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Operations
To improve the ease of use, the vendor could have provided more education for the more complex...
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Relationship, Product
We have alerts that are set for our various interfaces, and I typically still find I have to reach...
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Loyalty, Relationship
We have really never had any conflict around development. iatricSystems is very open and willing to...
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Relationship, Operations
With iatricSystems, we had a situation with something we had never done before, and from what we...
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Value
The outcomes we expected with EasyConnect Jaguar were that we would be able to take information from...
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Value
iatricSystems doesn't avoid charging for everything as much as they did in the past. We have been...
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Relationship
iatricSystems' strengths are that they listen to their customers and that they are very willing to...
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Operations, Product
EasyConnect Jaguar isn't something that users can just get onto and start doing things. Users need a...
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Operations
The person who helped us with our last upgrade ditched us because they had a meeting that they had...
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Product
If iatricSystems builds an interface, there are sometimes certain areas in its components that we...
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Product
EasyConnect Jaguar works great for what we need it for, but it takes a lot of work. Users have to go...
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Relationship
iatricSystems' ticketing system is pretty responsive. I can open a ticket on the same day, and they...
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Relationship, Value
iatricSystems hasn't kept all of their promises in terms of some of the things we have had issues...
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Operations
iatricSystems is pretty good about training us on free things. I didn't receive any training on the...
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Operations, Product
Once users get used to the system, it is pretty easy to use. I live in the system, but it can be a...
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Relationship, Product
iatricSystems alerts me to things when I don't know that some of my interfaces are having issues.
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Relationship
We would like to have the ability to reach out and talk to people higher up than our account...
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Loyalty
I am working on a couple of things in the system that are really going to solve some problems for...
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Loyalty, Product
We recently did an upgrade for EasyConnect Jaguar, and there are some really cool things in the...
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Operations, Product
Overall, things are going pretty well with the product. It is very user-friendly. It doesn't require...
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Culture, Relationship, Value
I had to open up a ticket, and the first-tier support person made it seem as though we were going to...
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Product
Something that always makes me laugh is that there is an option to have the sound of a jaguar...
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Relationship
iatricSystems is listening to their customers, and they are continually trying to improve their...
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Relationship, Product
I find EasyConnect Jaguar very valuable. I like that it does what it is supposed to do, and it is...
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Product
EasyConnect Jaguar has a lot of features that let us manipulate data that is going through the...
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Product
I would like to be able to export searches. I think that feature is on the way, but it is something...
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Product
I'm very pleased with the product. I have always liked it, and it is aesthetically appealing to me,...
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Relationship, Product
When we moved to the new version of our EHR and PM system, iatricSystems didn’t update some of the...
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Product
We don't usually have too many outcomes with EasyConnect Jaguar's interfaces other than getting from...
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Value
iatricSystems charges us for every little thing we want to change or add. If we want to add another...
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Relationship
iatricSystems has good customer service. They are responsive.
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Relationship, Product
I have had a very good experience with EasyConnect Jaguar for the level of what is needed for my...
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Product
I try to go into EasyConnect Jaguar, so on the lab side, I know results, reports, and orders are...
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Culture, Product
One frustration for the technical folks is that there is a standard, but every single EHR has its...
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Relationship
With my experience with the product and all the technical folks I have engaged with through...
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Operations, Product
The overall product accomplishes what we need. EasyConnect Jaguar is simple to set up. The system...
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Operations, Product
iatricSystems' online documentation is not too helpful; it needs to be a bit more descriptive. For...
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Loyalty
EasyConnect Jaguar isn't part of our long-term plans, but that isn't because we aren't satisfied...
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Relationship, Product
We haven't submitted any needs to iatricSystems. EasyConnect Jaguar always functions the way we...
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Relationship
iatricSystems is always on top of things. If there is a glitch or if something doesn't seem to be...
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Operations
To be successful with EasyConnect Jaguar and work with iatricSystems, customers need to make sure...
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Loyalty, Relationship, Value
iatricSystems is pretty good at keeping promises. As long as we have small changes, iatricSystems...
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Operations, Product
I am really one of the few people who uses EasyConnect Jaguar here, so we don't have to have a lot...
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Relationship
Our last upgrade was kind of rocky, but that wasn't entirely iatricSystems’ fault. It was because of...
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Product
The search functionality in EasyConnect Jaguar is very character specific, so we can't do all...
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Relationship
If there is any really good plus with EasyConnect Jaguar, it is that iatricSystems’ upgrade team and...
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Loyalty, Value
We executed a project to actually get off the EasyConnect Jaguar engine. EasyConnect Jaguar was not...
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Value
EasyConnect Jaguar’s pricing is unfair. There were several different projects that we couldn't do...
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Product
We want the ability to export and import filters and transformations that use preexisting data...
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Product
We would like to be able to open multiple windows with the system. Currently, if I open up a...
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Operations
I really like the system. The solution is getting to where it needs to be. Our implementation went...
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Product
One recommendation that I have for the vendor would be to add a statistics reporting module to the...
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Relationship
I have found iatricSystems to be very tolerant. They have traveled with us through various changes...
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Relationship, Product, Value
EasyConnect Jaguar has provided us with an economical way to create client EHR relationships and...
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Operations
I really haven't needed training for quite a number of years, but at the time the training was done,...
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Relationship, Product
Since EasyConnect Jaguar integrates with other vendors' systems, those vendors often make changes,...
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Product
EasyConnect Jaguar helps us achieve interoperability standards for lab electronic orders and such....
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Value
The combination of EasyConnect Jaguar and iatricSystems' team creates a very powerful tool to help...
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Operations
We just don't really do training with iatricSystems. Once we had training, we were done. There is no...
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Relationship
iatricSystems supports our interfaces 24/7. They monitor things and fix issues before they even...
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