EasyConnect Jaguar Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Analyst/Coordinator

Relationship

We have received some support from the vendor that has been really good. We had some tasks that were...

Jul 2025
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Analyst/Coordinator

Relationship

I think the vendor's ticketing system is rather confusing. Responses to our tickets might take...

Jul 2025
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Analyst/Coordinator

Operations, Product

The system has a web manual that is very helpful, but it doesn't explain the hierarchy. I had to...

Jul 2025
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Analyst/Coordinator

Relationship, Product

I would say no to buying the solution again. The vendor's support has been a mixed bag, and the...

Jul 2025
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Analyst/Coordinator

Operations

I think there is a lack of education about the system on our side. We know that the vendor offers...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

I have seen a user group meeting where the vendor has asked for feedback and talked about upcoming...

Jul 2025
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Analyst/Coordinator

Product

The system does exceptionally well out of the box with the things it is built to do. When we have to...

Jul 2025
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Analyst/Coordinator

Product

EasyConnect Jaguar is a quality product. It has some frustrating points though.

Jul 2025
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Analyst/Coordinator

Operations

iatricSystems could make their help system easier to use. Getting to it and finding articles on how...

Jul 2025
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Analyst/Coordinator

Relationship, Product

I like the ability to manipulate the messages based on what different hospitals want or what we...

Jul 2025
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Analyst/Coordinator

Culture, Value

Historically, the vendor avoids charging for every little thing. In the last year, they have had to...

Jul 2025
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Analyst/Coordinator

Operations

To improve the ease of use, the vendor could have provided more education for the more complex...

Jul 2025
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Analyst/Coordinator

Relationship, Product

We have alerts that are set for our various interfaces, and I typically still find I have to reach...

Jul 2025
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Analyst/Coordinator

Loyalty, Relationship

We have really never had any conflict around development. iatricSystems is very open and willing to...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

With iatricSystems, we had a situation with something we had never done before, and from what we...

Jun 2025
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Analyst/Coordinator

Value

The outcomes we expected with EasyConnect Jaguar were that we would be able to take information from...

Jun 2025
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Analyst/Coordinator

Value

iatricSystems doesn't avoid charging for everything as much as they did in the past. We have been...

Jun 2025
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Analyst/Coordinator

Relationship

iatricSystems' strengths are that they listen to their customers and that they are very willing to...

Jun 2025
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Analyst/Coordinator

Operations, Product

EasyConnect Jaguar isn't something that users can just get onto and start doing things. Users need a...

Jun 2025
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Analyst/Coordinator

Operations

The person who helped us with our last upgrade ditched us because they had a meeting that they had...

Jun 2025
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Analyst/Coordinator

Product

If iatricSystems builds an interface, there are sometimes certain areas in its components that we...

Jun 2025
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Analyst/Coordinator

Product

EasyConnect Jaguar works great for what we need it for, but it takes a lot of work. Users have to go...

Jun 2025
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Analyst/Coordinator

Relationship

iatricSystems' ticketing system is pretty responsive. I can open a ticket on the same day, and they...

Jun 2025
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Analyst/Coordinator

Relationship, Value

iatricSystems hasn't kept all of their promises in terms of some of the things we have had issues...

Jun 2025
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Analyst/Coordinator

Operations

iatricSystems is pretty good about training us on free things. I didn't receive any training on the...

Jun 2025
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Manager

Operations, Product

Once users get used to the system, it is pretty easy to use. I live in the system, but it can be a...

May 2025
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Manager

Relationship, Product

iatricSystems alerts me to things when I don't know that some of my interfaces are having issues.

May 2025
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Manager

Relationship

We would like to have the ability to reach out and talk to people higher up than our account...

May 2025
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Manager

Loyalty

I am working on a couple of things in the system that are really going to solve some problems for...

May 2025
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Manager

Loyalty, Product

We recently did an upgrade for EasyConnect Jaguar, and there are some really cool things in the...

May 2025
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Analyst/Coordinator

Operations, Product

Overall, things are going pretty well with the product. It is very user-friendly. It doesn't require...

May 2025
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Analyst/Coordinator

Culture, Relationship, Value

I had to open up a ticket, and the first-tier support person made it seem as though we were going to...

May 2025
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Analyst/Coordinator

Product

Something that always makes me laugh is that there is an option to have the sound of a jaguar...

May 2025
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Analyst/Coordinator

Relationship

iatricSystems is listening to their customers, and they are continually trying to improve their...

May 2025
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Analyst/Coordinator

Relationship, Product

I find EasyConnect Jaguar very valuable. I like that it does what it is supposed to do, and it is...

May 2025
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Analyst/Coordinator

Product

EasyConnect Jaguar has a lot of features that let us manipulate data that is going through the...

May 2025
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Analyst/Coordinator

Product

I would like to be able to export searches. I think that feature is on the way, but it is something...

May 2025
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Analyst/Coordinator

Product

I'm very pleased with the product. I have always liked it, and it is aesthetically appealing to me,...

May 2025
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Director

Relationship, Product

When we moved to the new version of our EHR and PM system, iatricSystems didn’t update some of the...

Feb 2025
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Director

Product

We don't usually have too many outcomes with EasyConnect Jaguar's interfaces other than getting from...

Feb 2025
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Director

Value

iatricSystems charges us for every little thing we want to change or add. If we want to add another...

Feb 2025
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Director

Relationship

iatricSystems has good customer service. They are responsive.

Feb 2025
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Analyst/Coordinator

Relationship, Product

I have had a very good experience with EasyConnect Jaguar for the level of what is needed for my...

Nov 2024
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Analyst/Coordinator

Product

I try to go into EasyConnect Jaguar, so on the lab side, I know results, reports, and orders are...

Nov 2024
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Analyst/Coordinator

Culture, Product

One frustration for the technical folks is that there is a standard, but every single EHR has its...

Nov 2024
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Analyst/Coordinator

Relationship

With my experience with the product and all the technical folks I have engaged with through...

Nov 2024
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Analyst/Coordinator

Operations, Product

The overall product accomplishes what we need. EasyConnect Jaguar is simple to set up. The system...

Nov 2024
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Analyst/Coordinator

Operations, Product

iatricSystems' online documentation is not too helpful; it needs to be a bit more descriptive. For...

Nov 2024
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Nurse

Loyalty

EasyConnect Jaguar isn't part of our long-term plans, but that isn't because we aren't satisfied...

Jul 2024
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Nurse

Relationship, Product

We haven't submitted any needs to iatricSystems. EasyConnect Jaguar always functions the way we...

Jul 2024
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Nurse

Relationship

iatricSystems is always on top of things. If there is a glitch or if something doesn't seem to be...

Jul 2024
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Nurse

Operations

To be successful with EasyConnect Jaguar and work with iatricSystems, customers need to make sure...

Jul 2024
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Analyst/Coordinator

Loyalty, Relationship, Value

iatricSystems is pretty good at keeping promises. As long as we have small changes, iatricSystems...

Jul 2024
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Analyst/Coordinator

Operations, Product

I am really one of the few people who uses EasyConnect Jaguar here, so we don't have to have a lot...

Jul 2024
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Analyst/Coordinator

Relationship

Our last upgrade was kind of rocky, but that wasn't entirely iatricSystems’ fault. It was because of...

Jul 2024
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Analyst/Coordinator

Product

The search functionality in EasyConnect Jaguar is very character specific, so we can't do all...

Jul 2024
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Manager

Relationship

If there is any really good plus with EasyConnect Jaguar, it is that iatricSystems’ upgrade team and...

Jul 2024
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Manager

Loyalty, Value

We executed a project to actually get off the EasyConnect Jaguar engine. EasyConnect Jaguar was not...

Jul 2024
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Manager

Value

EasyConnect Jaguar’s pricing is unfair. There were several different projects that we couldn't do...

Jul 2024
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Analyst/Coordinator

Product

We want the ability to export and import filters and transformations that use preexisting data...

Jul 2024
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Analyst/Coordinator

Product

We would like to be able to open multiple windows with the system. Currently, if I open up a...

Jul 2024
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Analyst/Coordinator

Operations

I really like the system. The solution is getting to where it needs to be. Our implementation went...

Jul 2024
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Analyst/Coordinator

Product

One recommendation that I have for the vendor would be to add a statistics reporting module to the...

Jul 2024
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Analyst/Coordinator

Relationship

I have found iatricSystems to be very tolerant. They have traveled with us through various changes...

Jul 2024
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Analyst/Coordinator

Relationship, Product, Value

EasyConnect Jaguar has provided us with an economical way to create client EHR relationships and...

Jul 2024
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Analyst/Coordinator

Operations

I really haven't needed training for quite a number of years, but at the time the training was done,...

Jul 2024
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Analyst/Coordinator

Relationship, Product

Since EasyConnect Jaguar integrates with other vendors' systems, those vendors often make changes,...

Jul 2024
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Analyst/Coordinator

Product

EasyConnect Jaguar helps us achieve interoperability standards for lab electronic orders and such....

Jul 2024
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Analyst/Coordinator

Value

The combination of EasyConnect Jaguar and iatricSystems' team creates a very powerful tool to help...

Jul 2024
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CIO

Operations

We just don't really do training with iatricSystems. Once we had training, we were done. There is no...

Jul 2024
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CIO

Relationship

iatricSystems supports our interfaces 24/7. They monitor things and fix issues before they even...

Jul 2024
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