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Commentary Summary
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User Commentary
Director
Relationship
My contact at IBM has frequent calls with me. That person sends me regular reports that my CEO has...
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Director
Service and Support
IBM’s support people are very patient, considerate, and eager to help out with the information that...
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Director
Service and Support
Every time I have a problem with CareDiscovery Advance, I contact IBM. They are very timely with...
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Director
Service and Support
IBM keeps me up to date by sending me links to any upcoming new projects that they are offering that...
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Director
Functionality and Upgrades
I have no problem with IBM’s product whatsoever. All of their products work well.
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Analyst/Coordinator
ROI / Cost (care and feeding)
IBM is better than most vendors at not charging us for every little thing.
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Analyst/Coordinator
Service and Support
I prefer accessing the vendor by phone, but that isn't easy. They want us to use help desk tickets,...
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Analyst/Coordinator
Service and Support
I haven't worked with anyone in particular for a while, but there was one person who helped us. That...
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Analyst/Coordinator
Functionality and Upgrades
I predict that we will be very satisfied with the system in a year from now. I have worked with a...
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Director
Service and Support
More interactive account representatives would be helpful. That way, whenever there are changes or...
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Director
Functionality and Upgrades
We have used the solution for so long that we don’t have any problems with it. I have never even had...
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Director
Functionality and Upgrades
Once we got the solution to where we could do the physician-level reporting, it became exactly what...
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Analyst/Coordinator
Future Outlook
We are getting rid of the CareDiscovery Advance system. When the vendor decided to get out of the...
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Analyst/Coordinator
Relationship
I wouldn't say that IBM nickel-and-dimes us. We have found many custom things in the system, and we...
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Analyst/Coordinator
Implementation and Training
The vendor's implementation was optimal. IBM does a pretty good job of setting correct expectations....
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Analyst/Coordinator
Functionality and Upgrades
The solution is easy to use. In today's healthcare climate, we are moving towards electronic...
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Analyst/Coordinator
Service and Support
The vendor is very responsive. IBM understands issues the first time we raise them.
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Nurse
Functionality and Upgrades
Things have been going fine with this solution. The product alerts us about what is and isn't...
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Nurse
Functionality and Upgrades
To receive information about events for this solution, we have to sign up with an email to a...
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Nurse
Service and Support
This program is seamless. If I have a problem, all I have to do is call IBM's help desk. Then, their...
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Nurse
Functionality and Upgrades
This product is easy to use. For instance, there is a definition and a link near each point that I...
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Nurse
Functionality and Upgrades
This program supports what I do very well. I like being able to get monthly data and benchmarks....
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Director
Functionality and Upgrades
The system is far easier than IBM’s other products because we don’t have to do much as end users to...
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Director
Service and Support
With IBM, we have 24-hour support, but it is through call centers overseas. Sometimes there is a...
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Director
Functionality and Upgrades
IBM is sunsetting the product. We have had it for a while, so we know how to use it and manipulate...
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Director
Functionality and Upgrades
We installed a new enterprise system a couple of years ago, and that system has core measures. IBM’s...
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Director
Relationship
All companies make all sorts of promises, and no one keeps their promises. However, IBM does as good...
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Director
Functionality and Upgrades
IBM has some methodology changes from year to year, but the product is essentially the same that the...
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Director
Relationship
I have known IBM for a long time, and the same person manages all the products, but that is just...
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Director
Service and Support
IBM reached out and built some specific COVID-19 dashboards, but we haven't really needed the vendor...
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Director
Future Outlook
The vendor kept their promises in terms of what they said the product could do. We absolutely saw...
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Director
ROI / Cost (care and feeding)
The vendor didn’t nickel-and-dime. We know what the expenses were going to be, and there weren’t surprises....
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Analyst/Coordinator
Functionality and Upgrades
We love IBM's system; it is like a perfect product. The best part about it is that IBM always...
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Analyst/Coordinator
Future Outlook
IBM has partnered with Vizient, so some of the CareDiscovery products are going away. We are being...
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Analyst/Coordinator
Service and Support
The people that help us with the system are really great people. They are very helpful and always...
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Director
Functionality and Upgrades
I am not very happy with IBM’s solution. Our new vendor has given us much better support than IBM,...
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Director
Service and Support
We didn’t have a great experience with IBM, but they did what they said they were going to do. I am...
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Director
Functionality and Upgrades
I haven’t really been involved with any recent upgrades from IBM. The vendor tends to be late when...
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Director
Functionality and Upgrades
We are a large organization, and integration and interoperability are quite difficult to achieve...
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Director
Technology
The technology from IBM seems to be stagnant. The vendor has done a few things, but they haven’t...
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Director
Service and Support
IBM’s support is very formalized. We can’t just call a person and talk about anything. I have to...
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Director
Relationship
We have an account manager from IBM, but that person tends to deal with the senior-level people in...
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Director
Functionality and Upgrades
The vendor’s tracking tools are okay. We can get the data uploaded, but the tools aren’t as robust...
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Manager
Service and Support
The vendor’s support during the COVID-19 crisis has been really good. When I have needed support, it...
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Manager
ROI / Cost (care and feeding)
The vendor is really good about keeping charges as one simple payment. When CMS adds new things, the...
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Manager
Other Observations & Comments
I haven’t done any new training with the vendor in a while. I haven’t touched on anything with the...
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Manager
Relationship
I would recommend the vendor to people. I hope the vendor doesn’t go anywhere because I don’t want...
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Manager
Functionality and Upgrades
I don’t have a problem using the database at any given time without any issues. I don’t have to sit...
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Manager
Functionality and Upgrades
The vendor’s sepsis core measure is a new monster of a measure. It has been out for a few years now,...
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VP/Other Executive
Other Observations & Comments
We analyzed data from before, during, and after COVID-19, and I think that IBM sent some emails...
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VP/Other Executive
Functionality and Upgrades
The software is helpful but not imperative. It allows us to benchmark a handful of indicators...
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VP/Other Executive
Functionality and Upgrades
Somebody who worked in the department before I got here ran a cost analysis to see which DRGs were...
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VP/Other Executive
Functionality and Upgrades
IBM could improve and refine the charge-mapping detail to be more accurate. They could be more...
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VP/Other Executive
Functionality and Upgrades
IBM needs to expand the usable measures in the database. IBM may say there are only five measures we...
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VP/Other Executive
Implementation and Training
I haven't received training from IBM, but they do offer one-on-one training sessions. I wasn't here...
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VP/Other Executive
Functionality and Upgrades
The system basically accomplishes everything it is designed to accomplish. I can't think of anything...
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VP/Other Executive
Service and Support
I don't deal with IBM's support a lot, but when I do, I can call one of the executives, and I have a...
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VP/Other Executive
Functionality and Upgrades
I don't think that the system is really designed to drive tangible outcomes. We have to massage the...
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VP/Other Executive
Technology
IBM came up with a product and is milking it. The product was probably decent 10–15 years ago, but...
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VP/Other Executive
ROI / Cost (care and feeding)
We requested a few minor changes, but IBM was very set in their ways. The vendor was not really open...
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VP/Other Executive
Future Outlook
We use different benchmarking database solutions, and we are transitioning to a common platform...
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Manager
Implementation and Training
IBM's implementations and upgrades have gone very smoothly. We have never really had any type of...
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Manager
Service and Support
Whether we talk to IBM live or submit an email, they are always responsive within 24–48 hours. The...
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Manager
Functionality and Upgrades
IBM has web exercises where we can go to get support and information. There are multiple ways to get...
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Manager
Service and Support
IBM's software is very compatible with other systems and very easy to get through. The program is...
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Manager
Other Observations & Comments
We haven't really reached out to IBM regarding COVID-19 at all. IBM provides information when we...
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Manager
Other Observations & Comments
I don't know how long I can say that the CareDiscovery platform will be part of our long-term plans...
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