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IBM Watson Health CareDiscovery Comments
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KLAS Research Director - Ryan Pretnik
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User Commentary

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Director

If we could get this product for the same price as the product that we are replacing it with, then...

Apr 2021
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Director

This system interfaces with our claims management services and The Joint Commission. It seems like...

Apr 2021
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Director

Getting up IBM's chain of command is a little difficult, but we can do it if we are patient. The...

Apr 2021
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Manager

If the choice were up to me, I would drop this solution. I don't think it is necessary. It is just a...

Mar 2021
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Manager

The vendor is not proactive when it comes to staying ahead of the curve. The system is pretty...

Mar 2021
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Manager

When we used the solution for all of our quality benchmarking, the vendor was in constant...

Mar 2021
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Manager

I wouldn't say that the solution is horrible, but I also wouldn't recommend it to anyone.

Mar 2021
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Director

My contact at IBM has frequent calls with me. That person sends me regular reports that my CEO has...

Jan 2021
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Director

IBM’s support people are very patient, considerate, and eager to help out with the information that...

Jan 2021
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Director

Every time I have a problem with CareDiscovery Advance, I contact IBM. They are very timely with...

Jan 2021
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Director

IBM keeps me up to date by sending me links to any upcoming new projects that they are offering that...

Jan 2021
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Director

I have no problem with IBM’s product whatsoever. All of their products work well.

Jan 2021
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Analyst/Coordinator

IBM is better than most vendors at not charging us for every little thing.

Dec 2020
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Analyst/Coordinator

I prefer accessing the vendor by phone, but that isn't easy. They want us to use help desk tickets,...

Dec 2020
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Analyst/Coordinator

I haven't worked with anyone in particular for a while, but there was one person who helped us. That...

Dec 2020
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Analyst/Coordinator

I predict that we will be very satisfied with the system in a year from now. I have worked with a...

Dec 2020
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Director

More interactive account representatives would be helpful. That way, whenever there are changes or...

Nov 2020
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Director

We have used the solution for so long that we don’t have any problems with it. I have never even had...

Nov 2020
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Director

Once we got the solution to where we could do the physician-level reporting, it became exactly what...

Nov 2020
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Analyst/Coordinator

We are getting rid of the CareDiscovery Advance system. When the vendor decided to get out of the...

Nov 2020
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Analyst/Coordinator

I wouldn't say that IBM nickel-and-dimes us. We have found many custom things in the system, and we...

Nov 2020
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Analyst/Coordinator

The vendor's implementation was optimal. IBM does a pretty good job of setting correct expectations....

Nov 2020
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Analyst/Coordinator

The solution is easy to use. In today's healthcare climate, we are moving towards electronic...

Nov 2020
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Analyst/Coordinator

The vendor is very responsive. IBM understands issues the first time we raise them.

Nov 2020
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Nurse

Things have been going fine with this solution. The product alerts us about what is and isn't...

Nov 2020
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Nurse

To receive information about events for this solution, we have to sign up with an email to a...

Nov 2020
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Nurse

This program is seamless. If I have a problem, all I have to do is call IBM's help desk. Then, their...

Nov 2020
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Nurse

This product is easy to use. For instance, there is a definition and a link near each point that I...

Nov 2020
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Nurse

This program supports what I do very well. I like being able to get monthly data and benchmarks....

Nov 2020
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Director

The system is far easier than IBM’s other products because we don’t have to do much as end users to...

Nov 2020
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Director

With IBM, we have 24-hour support, but it is through call centers overseas. Sometimes there is a...

Nov 2020
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Director

IBM is sunsetting the product. We have had it for a while, so we know how to use it and manipulate...

Nov 2020
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Director

We installed a new enterprise system a couple of years ago, and that system has core measures. IBM’s...

Nov 2020
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Director

All companies make all sorts of promises, and no one keeps their promises. However, IBM does as good...

Nov 2020
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Director

IBM has some methodology changes from year to year, but the product is essentially the same that the...

Nov 2020
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Director

I have known IBM for a long time, and the same person manages all the products, but that is just...

Nov 2020
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Director

IBM reached out and built some specific COVID-19 dashboards, but we haven't really needed the vendor...

Nov 2020
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Director

The vendor kept their promises in terms of what they said the product could do. We absolutely saw...

Oct 2020
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Director

The vendor didn’t nickel-and-dime. We know what the expenses were going to be, and there weren’t surprises....

Oct 2020
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Analyst/Coordinator

We love IBM's system; it is like a perfect product. The best part about it is that IBM always...

Aug 2020
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Analyst/Coordinator

IBM has partnered with Vizient, so some of the CareDiscovery products are going away. We are being...

Aug 2020
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Analyst/Coordinator

The people that help us with the system are really great people. They are very helpful and always...

Aug 2020
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Director

I am not very happy with IBM’s solution. Our new vendor has given us much better support than IBM,...

Jun 2020
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(0)
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Director

We didn’t have a great experience with IBM, but they did what they said they were going to do. I am...

Jun 2020
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Director

I haven’t really been involved with any recent upgrades from IBM. The vendor tends to be late when...

Jun 2020
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Director

We are a large organization, and integration and interoperability are quite difficult to achieve...

Jun 2020
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(0)
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Director

The technology from IBM seems to be stagnant. The vendor has done a few things, but they haven’t...

Jun 2020
||
(0)
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Director

IBM’s support is very formalized. We can’t just call a person and talk about anything. I have to...

Jun 2020
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(0)
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Director

We have an account manager from IBM, but that person tends to deal with the senior-level people in...

Jun 2020
||
(0)
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Director

The vendor’s tracking tools are okay. We can get the data uploaded, but the tools aren’t as robust...

Jun 2020
||
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Manager

The vendor’s support during the COVID-19 crisis has been really good. When I have needed support, it...

Jun 2020
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(0)
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Manager

The vendor is really good about keeping charges as one simple payment. When CMS adds new things, the...

Jun 2020
||
(0)
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Manager

I haven’t done any new training with the vendor in a while. I haven’t touched on anything with the...

Jun 2020
||
(0)
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Manager

I would recommend the vendor to people. I hope the vendor doesn’t go anywhere because I don’t want...

Jun 2020
||
(0)
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Manager

I don’t have a problem using the database at any given time without any issues. I don’t have to sit...

Jun 2020
||
(0)
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Manager

The vendor’s sepsis core measure is a new monster of a measure. It has been out for a few years now,...

Jun 2020
||
(0)
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VP/Other Executive

We analyzed data from before, during, and after COVID-19, and I think that IBM sent some emails...

Jun 2020
||
(0)
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VP/Other Executive

The software is helpful but not imperative. It allows us to benchmark a handful of indicators...

Jun 2020
||
(0)
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VP/Other Executive

Somebody who worked in the department before I got here ran a cost analysis to see which DRGs were...

Jun 2020
||
(0)
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VP/Other Executive

IBM could improve and refine the charge-mapping detail to be more accurate. They could be more...

Jun 2020
||
(0)
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VP/Other Executive

IBM needs to expand the usable measures in the database. IBM may say there are only five measures we...

Jun 2020
||
(0)
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VP/Other Executive

I haven't received training from IBM, but they do offer one-on-one training sessions. I wasn't here...

Jun 2020
||
(0)
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VP/Other Executive

The system basically accomplishes everything it is designed to accomplish. I can't think of anything...

Jun 2020
||
(0)
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VP/Other Executive

I don't deal with IBM's support a lot, but when I do, I can call one of the executives, and I have a...

Jun 2020
||
(0)
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VP/Other Executive

I don't think that the system is really designed to drive tangible outcomes. We have to massage the...

Jun 2020
||
(0)
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VP/Other Executive

IBM came up with a product and is milking it. The product was probably decent 10–15 years ago, but...

Jun 2020
||
(0)
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VP/Other Executive

We requested a few minor changes, but IBM was very set in their ways. The vendor was not really open...

Jun 2020
||
(0)
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VP/Other Executive

We use different benchmarking database solutions, and we are transitioning to a common platform...

Jun 2020
||
(0)
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Manager

IBM's implementations and upgrades have gone very smoothly. We have never really had any type of...

Jun 2020
||
(0)
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Manager

Whether we talk to IBM live or submit an email, they are always responsive within 24–48 hours. The...

Jun 2020
||
(0)
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Manager

IBM has web exercises where we can go to get support and information. There are multiple ways to get...

Jun 2020
||
(0)
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Manager

IBM's software is very compatible with other systems and very easy to get through. The program is...

Jun 2020
||
(0)
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Manager

We haven't really reached out to IBM regarding COVID-19 at all. IBM provides information when we...

Jun 2020
||
(0)
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Manager

I don't know how long I can say that the CareDiscovery platform will be part of our long-term plans...

Jun 2020
||
(0)
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