IBM Watson Health CareDiscovery Comments

 
 View Product Scores

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/26/2020 5:47:54 AM and Model.EvProductId = 75044

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

We love IBM's system; it is like a perfect product. The best part about it is that IBM always...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

IBM has partnered with Vizient, so some of the CareDiscovery products are going away. We are being...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The people that help us with the system are really great people. They are very helpful and always...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I am not very happy with IBM’s solution. Our new vendor has given us much better support than IBM,...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We didn’t have a great experience with IBM, but they did what they said they were going to do. I am...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I haven’t really been involved with any recent upgrades from IBM. The vendor tends to be late when...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are a large organization, and integration and interoperability are quite difficult to achieve...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

The technology from IBM seems to be stagnant. The vendor has done a few things, but they haven’t...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

IBM’s support is very formalized. We can’t just call a person and talk about anything. I have to...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

We have an account manager from IBM, but that person tends to deal with the senior-level people in...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor’s tracking tools are okay. We can get the data uploaded, but the tools aren’t as robust...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor’s support during the COVID-19 crisis has been really good. When I have needed support, it...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor is really good about keeping charges as one simple payment. When CMS adds new things, the...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I haven’t done any new training with the vendor in a while. I haven’t touched on anything with the...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I would recommend the vendor to people. I hope the vendor doesn’t go anywhere because I don’t want...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t have a problem using the database at any given time without any issues. I don’t have to sit...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor’s sepsis core measure is a new monster of a measure. It has been out for a few years now,...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We analyzed data from before, during, and after COVID-19, and I think that IBM sent some emails...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The software is helpful but not imperative. It allows us to benchmark a handful of indicators...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Somebody who worked in the department before I got here ran a cost analysis to see which DRGs were...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

IBM could improve and refine the charge-mapping detail to be more accurate. They could be more...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

IBM needs to expand the usable measures in the database. IBM may say there are only five measures we...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I haven't received training from IBM, but they do offer one-on-one training sessions. I wasn't here...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system basically accomplishes everything it is designed to accomplish. I can't think of anything...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I don't deal with IBM's support a lot, but when I do, I can call one of the executives, and I have a...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't think that the system is really designed to drive tangible outcomes. We have to massage the...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

IBM came up with a product and is milking it. The product was probably decent 10–15 years ago, but...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We requested a few minor changes, but IBM was very set in their ways. The vendor was not really open...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We use different benchmarking database solutions, and we are transitioning to a common platform...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

IBM's implementations and upgrades have gone very smoothly. We have never really had any type of...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Whether we talk to IBM live or submit an email, they are always responsive within 24–48 hours. The...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

IBM has web exercises where we can go to get support and information. There are multiple ways to get...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

IBM's software is very compatible with other systems and very easy to get through. The program is...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven't really reached out to IBM regarding COVID-19 at all. IBM provides information when we...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I don't know how long I can say that the CareDiscovery platform will be part of our long-term plans...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I don’t know that I have seen anything new in the time that the company has been IBM. IBM has so...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The only thing we can speak to for proactive service is our recent upgrade, and I would rate IBM...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The executive involvement has completely disappeared since the company became IBM. We have a...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would rate driving tangible outcomes high because of our ability to evaluate where we stand across...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

One positive thing is IBM is not an organization that serves a single EHR. We have an EHR that is...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

IBM's system meets our needs. On the inpatient side, it works well. We probably have to preface any...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are Medicare programs that hold back a percentage of our payments if we don’t make certain...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

For The Joint Commission's OPPE, they want all providers to be evaluated through the life of their...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When I validate through the space-time code (STC) validation, one of my complaints is that the...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

IBM has space-time coding (STC), and what they did with that makes their product so valuable. One of...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I really enjoy ad hoc reporting. If I take the time, I can understand it in the system, but I have...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

In Truven Health Analytics’ initial product, we could go in and answer a what-if question, and we...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The product is part of our long-term plans because we cannot live without the benchmarking...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

IBM keeps all their promises depending on who the quality services manager is. The one we have...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We just went through an upgrade, and we had an excellent project manager from IBM. That person was...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Training is a problem. We used to have a manager who did a lunch-and-learn training every week so...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The company had another product before they became IBM that I think IBM moved away from. Hospitals...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Because the data is relevant and accurate and because we rely on the IBM product, our quality data...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I have gone back and forth with the ease of use of the product. I live in the product now, so I am...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is a module system, so there is a provider profile and some other pieces. There is an...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is one gap in terms of what is available to us in the product, and that gap is fairly large....

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When we try to log in to the Advantage Community platform and access the information there, whether...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I love the product's ease of use. The system works well. I love that IBM stays so up to date and...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

IBM's support responds quickly. When we need product support, IBM is there. I am not wild about...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our facility is using the product in our quality departments. The data will find itself in the hands...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We merged with another facility a while back, and that facility was using a different product. We...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I recently had an issue that I needed to call IBM's support about. A very nice person helped me over...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Anything from IBM or the CareDiscovery platform is relatively higher priced than the typical cost...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

In our world, long-term plans may not be the same as they would be for other people. We aren't...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

It is hard to say whether I would buy the product again. The decision is hard. If I needed a system...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The initial training was good, and the ongoing training is good. The process of normalizing data...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

IBM is partly proactive. Driving tangible outcomes is really up to us, not the vendor. If we didn't...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

If people have multiple sources coming out of the normalized data, or in other words, if people have...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our physician leadership and quality team seem to like the functionality of the CareDiscovery...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have some things with IBM, and we are looking at some of their competitors. We looked at several...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have an ongoing joke here that we can never get a good answer from the vendor. We always have to...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tool is fine; I don't have a strong opinion. I know there are not as many core measures as there...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Unfortunately for Truven Health Analytics, when we are using just one segment of everything they...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

IBM always does a good job with their implementation services. That is why they charge so much for...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I was recently disappointed by IBM’s benefit modeler. The CareDiscovery Advance system is kind of...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The module is very well put together, and I like how the system has definitions for each element...

Sep 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

IBM could improve the reports tab on the module. Specifically, the measure performance and measure...

Sep 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Each element that needs to be abstracted is bolded, and then I can click on a bolded element and get...

Sep 2019
 Helpful

 or  to see details.

Nurse

Service and Support

IBM’s service and help desk people are very attentive, responsive, and thorough. I really value...

Sep 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The only issue that I have not been able to get a good answer to is about the confusing separate...

Sep 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

I don’t have any problems with IBM’s implementation service. IBM does very well with that.

Sep 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

Finding training for the product was very difficult. It would be good if IBM could streamline that...

Sep 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The product works very well, with the exception of the reporting tool. The services are proactive,...

Sep 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I do not have any experience with the executives. They may be interacting with our administrative...

Sep 2019
 Helpful

 or  to see details.

Nurse

Relationship

From a user standpoint, IBM keeps their promises. I am not sure whether IBM keeps their promises...

Sep 2019