IBM Watson Health CareDiscovery Comments

 
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Director

Relationship

My contact at IBM has frequent calls with me. That person sends me regular reports that my CEO has...

Jan 2021
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Director

Service and Support

IBM’s support people are very patient, considerate, and eager to help out with the information that...

Jan 2021
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Director

Service and Support

Every time I have a problem with CareDiscovery Advance, I contact IBM. They are very timely with...

Jan 2021
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Director

Service and Support

IBM keeps me up to date by sending me links to any upcoming new projects that they are offering that...

Jan 2021
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Director

Functionality and Upgrades

I have no problem with IBM’s product whatsoever. All of their products work well.

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM is better than most vendors at not charging us for every little thing.

Dec 2020
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Analyst/Coordinator

Service and Support

I prefer accessing the vendor by phone, but that isn't easy. They want us to use help desk tickets,...

Dec 2020
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Analyst/Coordinator

Service and Support

I haven't worked with anyone in particular for a while, but there was one person who helped us. That...

Dec 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I predict that we will be very satisfied with the system in a year from now. I have worked with a...

Dec 2020
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Director

Service and Support

More interactive account representatives would be helpful. That way, whenever there are changes or...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

We have used the solution for so long that we don’t have any problems with it. I have never even had...

Nov 2020
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Director

Functionality and Upgrades

Once we got the solution to where we could do the physician-level reporting, it became exactly what...

Nov 2020
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Analyst/Coordinator

Future Outlook

We are getting rid of the CareDiscovery Advance system. When the vendor decided to get out of the...

Nov 2020
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Analyst/Coordinator

Relationship

I wouldn't say that IBM nickel-and-dimes us. We have found many custom things in the system, and we...

Nov 2020
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Analyst/Coordinator

Implementation and Training

The vendor's implementation was optimal. IBM does a pretty good job of setting correct expectations....

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution is easy to use. In today's healthcare climate, we are moving towards electronic...

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor is very responsive. IBM understands issues the first time we raise them.

Nov 2020
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Nurse

Functionality and Upgrades

Things have been going fine with this solution. The product alerts us about what is and isn't...

Nov 2020
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Nurse

Functionality and Upgrades

To receive information about events for this solution, we have to sign up with an email to a...

Nov 2020
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Nurse

Service and Support

This program is seamless. If I have a problem, all I have to do is call IBM's help desk. Then, their...

Nov 2020
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Nurse

Functionality and Upgrades

This product is easy to use. For instance, there is a definition and a link near each point that I...

Nov 2020
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Nurse

Functionality and Upgrades

This program supports what I do very well. I like being able to get monthly data and benchmarks....

Nov 2020
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Director

Functionality and Upgrades

The system is far easier than IBM’s other products because we don’t have to do much as end users to...

Nov 2020
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Director

Service and Support

With IBM, we have 24-hour support, but it is through call centers overseas. Sometimes there is a...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

IBM is sunsetting the product. We have had it for a while, so we know how to use it and manipulate...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

We installed a new enterprise system a couple of years ago, and that system has core measures. IBM’s...

Nov 2020
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Director

Relationship

All companies make all sorts of promises, and no one keeps their promises. However, IBM does as good...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

IBM has some methodology changes from year to year, but the product is essentially the same that the...

Nov 2020
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Director

Relationship

I have known IBM for a long time, and the same person manages all the products, but that is just...

Nov 2020
 Helpful

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Director

Service and Support

IBM reached out and built some specific COVID-19 dashboards, but we haven't really needed the vendor...

Nov 2020
 Helpful

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Director

Future Outlook

The vendor kept their promises in terms of what they said the product could do. We absolutely saw...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor didn’t nickel-and-dime. We know what the expenses were going to be, and there weren’t surprises....

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We love IBM's system; it is like a perfect product. The best part about it is that IBM always...

Aug 2020
 Helpful

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Analyst/Coordinator

Future Outlook

IBM has partnered with Vizient, so some of the CareDiscovery products are going away. We are being...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

The people that help us with the system are really great people. They are very helpful and always...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

I am not very happy with IBM’s solution. Our new vendor has given us much better support than IBM,...

Jun 2020
 Helpful

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Director

Service and Support

We didn’t have a great experience with IBM, but they did what they said they were going to do. I am...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

I haven’t really been involved with any recent upgrades from IBM. The vendor tends to be late when...

Jun 2020
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Director

Functionality and Upgrades

We are a large organization, and integration and interoperability are quite difficult to achieve...

Jun 2020
 Helpful

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Director

Technology

The technology from IBM seems to be stagnant. The vendor has done a few things, but they haven’t...

Jun 2020
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Director

Service and Support

IBM’s support is very formalized. We can’t just call a person and talk about anything. I have to...

Jun 2020
 Helpful

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Director

Relationship

We have an account manager from IBM, but that person tends to deal with the senior-level people in...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The vendor’s tracking tools are okay. We can get the data uploaded, but the tools aren’t as robust...

Jun 2020
 Helpful

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Manager

Service and Support

The vendor’s support during the COVID-19 crisis has been really good. When I have needed support, it...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor is really good about keeping charges as one simple payment. When CMS adds new things, the...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I haven’t done any new training with the vendor in a while. I haven’t touched on anything with the...

Jun 2020
 Helpful

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Manager

Relationship

I would recommend the vendor to people. I hope the vendor doesn’t go anywhere because I don’t want...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t have a problem using the database at any given time without any issues. I don’t have to sit...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor’s sepsis core measure is a new monster of a measure. It has been out for a few years now,...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We analyzed data from before, during, and after COVID-19, and I think that IBM sent some emails...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The software is helpful but not imperative. It allows us to benchmark a handful of indicators...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Somebody who worked in the department before I got here ran a cost analysis to see which DRGs were...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

IBM could improve and refine the charge-mapping detail to be more accurate. They could be more...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

IBM needs to expand the usable measures in the database. IBM may say there are only five measures we...

Jun 2020
 Helpful

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VP/Other Executive

Implementation and Training

I haven't received training from IBM, but they do offer one-on-one training sessions. I wasn't here...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system basically accomplishes everything it is designed to accomplish. I can't think of anything...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

I don't deal with IBM's support a lot, but when I do, I can call one of the executives, and I have a...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't think that the system is really designed to drive tangible outcomes. We have to massage the...

Jun 2020
 Helpful

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VP/Other Executive

Technology

IBM came up with a product and is milking it. The product was probably decent 10–15 years ago, but...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We requested a few minor changes, but IBM was very set in their ways. The vendor was not really open...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We use different benchmarking database solutions, and we are transitioning to a common platform...

Jun 2020
 Helpful

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Manager

Implementation and Training

IBM's implementations and upgrades have gone very smoothly. We have never really had any type of...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Whether we talk to IBM live or submit an email, they are always responsive within 24–48 hours. The...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

IBM has web exercises where we can go to get support and information. There are multiple ways to get...

Jun 2020
 Helpful

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Manager

Service and Support

IBM's software is very compatible with other systems and very easy to get through. The program is...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

We haven't really reached out to IBM regarding COVID-19 at all. IBM provides information when we...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

I don't know how long I can say that the CareDiscovery platform will be part of our long-term plans...

Jun 2020
 Helpful

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