IBM Watson Health CareDiscovery Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We love IBM's system; it is like a perfect product. The best part about it is that IBM always...

Aug 2020
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Analyst/Coordinator

Future Outlook

IBM has partnered with Vizient, so some of the CareDiscovery products are going away. We are being...

Aug 2020
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Analyst/Coordinator

Service and Support

The people that help us with the system are really great people. They are very helpful and always...

Aug 2020
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Director

Functionality and Upgrades

I am not very happy with IBM’s solution. Our new vendor has given us much better support than IBM,...

Jun 2020
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Director

Service and Support

We didn’t have a great experience with IBM, but they did what they said they were going to do. I am...

Jun 2020
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Director

Functionality and Upgrades

I haven’t really been involved with any recent upgrades from IBM. The vendor tends to be late when...

Jun 2020
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Director

Functionality and Upgrades

We are a large organization, and integration and interoperability are quite difficult to achieve...

Jun 2020
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Director

Technology

The technology from IBM seems to be stagnant. The vendor has done a few things, but they haven’t...

Jun 2020
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Director

Service and Support

IBM’s support is very formalized. We can’t just call a person and talk about anything. I have to...

Jun 2020
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Director

Relationship

We have an account manager from IBM, but that person tends to deal with the senior-level people in...

Jun 2020
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Director

Functionality and Upgrades

The vendor’s tracking tools are okay. We can get the data uploaded, but the tools aren’t as robust...

Jun 2020
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Manager

Service and Support

The vendor’s support during the COVID-19 crisis has been really good. When I have needed support, it...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor is really good about keeping charges as one simple payment. When CMS adds new things, the...

Jun 2020
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Manager

Other Observations & Comments

I haven’t done any new training with the vendor in a while. I haven’t touched on anything with the...

Jun 2020
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Manager

Relationship

I would recommend the vendor to people. I hope the vendor doesn’t go anywhere because I don’t want...

Jun 2020
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Manager

Functionality and Upgrades

I don’t have a problem using the database at any given time without any issues. I don’t have to sit...

Jun 2020
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Manager

Functionality and Upgrades

The vendor’s sepsis core measure is a new monster of a measure. It has been out for a few years now,...

Jun 2020
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VP/Other Executive

Other Observations & Comments

We analyzed data from before, during, and after COVID-19, and I think that IBM sent some emails...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The software is helpful but not imperative. It allows us to benchmark a handful of indicators...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Somebody who worked in the department before I got here ran a cost analysis to see which DRGs were...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

IBM could improve and refine the charge-mapping detail to be more accurate. They could be more...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

IBM needs to expand the usable measures in the database. IBM may say there are only five measures we...

Jun 2020
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VP/Other Executive

Implementation and Training

I haven't received training from IBM, but they do offer one-on-one training sessions. I wasn't here...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system basically accomplishes everything it is designed to accomplish. I can't think of anything...

Jun 2020
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VP/Other Executive

Service and Support

I don't deal with IBM's support a lot, but when I do, I can call one of the executives, and I have a...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

I don't think that the system is really designed to drive tangible outcomes. We have to massage the...

Jun 2020
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VP/Other Executive

Technology

IBM came up with a product and is milking it. The product was probably decent 10–15 years ago, but...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We requested a few minor changes, but IBM was very set in their ways. The vendor was not really open...

Jun 2020
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VP/Other Executive

Future Outlook

We use different benchmarking database solutions, and we are transitioning to a common platform...

Jun 2020
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Manager

Implementation and Training

IBM's implementations and upgrades have gone very smoothly. We have never really had any type of...

Jun 2020
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Manager

Service and Support

Whether we talk to IBM live or submit an email, they are always responsive within 24–48 hours. The...

Jun 2020
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Manager

Functionality and Upgrades

IBM has web exercises where we can go to get support and information. There are multiple ways to get...

Jun 2020
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Manager

Service and Support

IBM's software is very compatible with other systems and very easy to get through. The program is...

Jun 2020
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Manager

Other Observations & Comments

We haven't really reached out to IBM regarding COVID-19 at all. IBM provides information when we...

Jun 2020
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Manager

Other Observations & Comments

I don't know how long I can say that the CareDiscovery platform will be part of our long-term plans...

Jun 2020
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Analyst/Coordinator

Technology

I don’t know that I have seen anything new in the time that the company has been IBM. IBM has so...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The only thing we can speak to for proactive service is our recent upgrade, and I would rate IBM...

Jan 2020
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Analyst/Coordinator

Relationship

The executive involvement has completely disappeared since the company became IBM. We have a...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I would rate driving tangible outcomes high because of our ability to evaluate where we stand across...

Jan 2020
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Analyst/Coordinator

Interfacing and Integration

One positive thing is IBM is not an organization that serves a single EHR. We have an EHR that is...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

IBM's system meets our needs. On the inpatient side, it works well. We probably have to preface any...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

There are Medicare programs that hold back a percentage of our payments if we don’t make certain...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

For The Joint Commission's OPPE, they want all providers to be evaluated through the life of their...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

When I validate through the space-time code (STC) validation, one of my complaints is that the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM has space-time coding (STC), and what they did with that makes their product so valuable. One of...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I really enjoy ad hoc reporting. If I take the time, I can understand it in the system, but I have...

Jan 2020
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Analyst/Coordinator

Technology

In Truven Health Analytics’ initial product, we could go in and answer a what-if question, and we...

Jan 2020
 Helpful

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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans because we cannot live without the benchmarking...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

IBM keeps all their promises depending on who the quality services manager is. The one we have...

Jan 2020
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Analyst/Coordinator

Service and Support

We just went through an upgrade, and we had an excellent project manager from IBM. That person was...

Jan 2020
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Analyst/Coordinator

Implementation and Training

Training is a problem. We used to have a manager who did a lunch-and-learn training every week so...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

The company had another product before they became IBM that I think IBM moved away from. Hospitals...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Because the data is relevant and accurate and because we rely on the IBM product, our quality data...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

I have gone back and forth with the ease of use of the product. I live in the product now, so I am...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is a module system, so there is a provider profile and some other pieces. There is an...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

There is one gap in terms of what is available to us in the product, and that gap is fairly large....

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

When we try to log in to the Advantage Community platform and access the information there, whether...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I love the product's ease of use. The system works well. I love that IBM stays so up to date and...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

IBM's support responds quickly. When we need product support, IBM is there. I am not wild about...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our facility is using the product in our quality departments. The data will find itself in the hands...

Dec 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We merged with another facility a while back, and that facility was using a different product. We...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

I recently had an issue that I needed to call IBM's support about. A very nice person helped me over...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Anything from IBM or the CareDiscovery platform is relatively higher priced than the typical cost...

Dec 2019
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VP/Other Executive

Other Observations & Comments

In our world, long-term plans may not be the same as they would be for other people. We aren't...

Dec 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

It is hard to say whether I would buy the product again. The decision is hard. If I needed a system...

Dec 2019
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VP/Other Executive

Implementation and Training

The initial training was good, and the ongoing training is good. The process of normalizing data...

Dec 2019
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VP/Other Executive

Other Observations & Comments

IBM is partly proactive. Driving tangible outcomes is really up to us, not the vendor. If we didn't...

Dec 2019
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VP/Other Executive

Lessons Learned

If people have multiple sources coming out of the normalized data, or in other words, if people have...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Our physician leadership and quality team seem to like the functionality of the CareDiscovery...

Dec 2019
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VP/Other Executive

Other Observations & Comments

We have some things with IBM, and we are looking at some of their competitors. We looked at several...

Dec 2019
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Manager

Service and Support

We have an ongoing joke here that we can never get a good answer from the vendor. We always have to...

Dec 2019
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Manager

Functionality and Upgrades

The tool is fine; I don't have a strong opinion. I know there are not as many core measures as there...

Dec 2019
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Manager

Relationship

Unfortunately for Truven Health Analytics, when we are using just one segment of everything they...

Dec 2019
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VP/Other Executive

Implementation and Training

IBM always does a good job with their implementation services. That is why they charge so much for...

Oct 2019
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VP/Other Executive

Functionality and Upgrades

I was recently disappointed by IBM’s benefit modeler. The CareDiscovery Advance system is kind of...

Oct 2019
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Nurse

Functionality and Upgrades

The module is very well put together, and I like how the system has definitions for each element...

Sep 2019
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Nurse

Functionality and Upgrades

IBM could improve the reports tab on the module. Specifically, the measure performance and measure...

Sep 2019
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Nurse

Functionality and Upgrades

Each element that needs to be abstracted is bolded, and then I can click on a bolded element and get...

Sep 2019
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Nurse

Service and Support

IBM’s service and help desk people are very attentive, responsive, and thorough. I really value...

Sep 2019
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Nurse

Functionality and Upgrades

The only issue that I have not been able to get a good answer to is about the confusing separate...

Sep 2019
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Nurse

Implementation and Training

I don’t have any problems with IBM’s implementation service. IBM does very well with that.

Sep 2019
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Nurse

Implementation and Training

Finding training for the product was very difficult. It would be good if IBM could streamline that...

Sep 2019
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Nurse

Other Observations & Comments

The product works very well, with the exception of the reporting tool. The services are proactive,...

Sep 2019
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Nurse

Other Observations & Comments

I do not have any experience with the executives. They may be interacting with our administrative...

Sep 2019
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Nurse

Relationship

From a user standpoint, IBM keeps their promises. I am not sure whether IBM keeps their promises...

Sep 2019