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IBM iConnect Enterprise Archive Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
We have a lot of remote support, and some of that support is overseas. When we need support, the...
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VP/Other Executive
IBM Watson Health has come up with software to help us store images. That software was expensive...
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VP/Other Executive
IBM Watson Health has had their growing pains. Their artificial intelligence has been a bit of a...
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VP/Other Executive
We have been using IBM iConnect Enterprise Archive for years, and we are expanding its use. We use...
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Analyst/Coordinator
The vendor has been very helpful in teaching our IT people, our project managers, and other folks...
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Analyst/Coordinator
We couldn’t come up with a hardcore ROI for the VNA, but we didn't just throw money away. We know...
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Analyst/Coordinator
Sometimes, the vendor's after-hours support is not as solid as their regular support. The...
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Analyst/Coordinator
We have achieved a bit of an ROI, but we have not achieved what we would like to achieve. Basically,...
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Analyst/Coordinator
I have seen progress with the VNA. A couple of years ago, it was pretty much a legacy product...
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Analyst/Coordinator
With the VNA, the initial scope of the product was to incorporate our main site’s PACS, and that...
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Analyst/Coordinator
We had a lot of problems with our installation. The vendor’s project management is a different ball...
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Analyst/Coordinator
IBM Watson Health is not as good at guidance as they are at trying to sell us on products. They are...
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Analyst/Coordinator
The initial training is adequate, but everything after that is not. Basically, the vendor doesn’t...
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Analyst/Coordinator
The VNA is not very friendly at all. It is getting friendlier because the vendor had to build it to...
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Analyst/Coordinator
IBM Watson Health’s support is dicey. They have a ticketing system to monitor when the application...
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Manager
IBM Watson Health drives me to make some changes. IBM Watson Health tries pretty hard to help us...
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Manager
We buy a lot of expensive software and hardware from a lot of vendors, and half of what we are...
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Manager
IBM Watson Health is a really good partner. They are good about helping me maximize efficiency...
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Manager
The vendor has come down a few times at no cost to do things like workflow-efficiency analyses or...
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Manager
The integration is actually really good. The only interfaces we do with IBM iConnect Enterprise...
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Manager
In the last upgrade, the vendor added a lot of features that we actually use. That is nice. When the...
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Manager
I would not give IBM iConnect Enterprise Archive a high score on the ease of use. The system isn't...
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Manager
IBM iConnect Enterprise Archive is not quite as valuable as the vendor's other imaging pieces...
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Manager
I always get the support people on the phone. The support is good.
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Director
We have seen an ROI because we have consolidated. We have boosted productivity by having our images...
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CEO/President
The support from IBM has been improving, and we have had better support over the past six months or...
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Director
Overall, having one archive where we can consolidate images from different departments is really...
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Director
We have strong integration between our EMR and IBM iConnect Access. Referential physicians can...
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Manager
IBM iConnect Enterprise Archive's strengths are data integrity, fault tolerance, and data...
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Manager
The vendor could make improvements when it comes to their management tools and study-exception workflow....
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Manager
We are satisfied with the system in terms of its ability to work as promoted. The product’s ability...
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Physician
We have been storing radiology and cardiology in our VNA for some time, and will start to look at...
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Manager
The system archives well. I have a few problems getting it to load my studies when I am trying to...
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Manager
We paid for the system for a while before it was really up and running. That was really frustrating....
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Manager
The vendor's support people are really hard to understand because they don't speak English. If the...
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Manager
We are running in an integrated mode, so all the images are sent to the enterprise archive or VNA...
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Manager
IBM iConnect Enterprise Archive works as advertised. The system was easy to master, and the product...
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Manager
The vendor has worked on the things we have asked them to work on. The vendor has really done a lot...
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Manager
The vendor doesn't pay as much attention to the alerts in IBM iConnect Enterprise Archive as the...
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Analyst/Coordinator
I like the system's exception handling and ease of building morphers. For the most part, the system...
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Analyst/Coordinator
IBM Watson Health’s remote monitoring alerts are pretty good. However, a lot of the issue resolution...
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Analyst/Coordinator
IBM Watson Health's support team members have been ramping up. They are really starting to gain our...
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Analyst/Coordinator
Lately, we have been receiving more executive involvement from IBM Watson Health. Their executives...
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Analyst/Coordinator
IBM iConnect Enterprise Archive is a good VNA. It is truly neutral, and it is able to accept a wide...
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Analyst/Coordinator
There are a lot of good things about IBM iConnect Enterprise Archive, but there are also some things...
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Analyst/Coordinator
I would like to see IBM Watson Health do a better job of hiring good project managers and training...
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Manager
Ideally, we would like to view cardiology exams in the product. Currently, there is a limitation in...
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Manager
IBM iConnect Enterprise Archive is a solid workhorse. The system is pretty intuitive and...
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Director
We don’t have a whole lot of vendor executive involvement, but we do have a frequent meeting with an...
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Director
The system is very reliable, and it has a high level of uptime. The system is resilient. It all...
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Director
It would be nice if there were more tools to manage orphan data in the system. If the system has a...
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Analyst/Coordinator
IBM Watson Health hunkers down with us to help us solve our issues. They come out to our site, and...
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Analyst/Coordinator
The image management functionality is a little rough as well as some of the basic functions. When we...
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Director
We are working on getting an ROI from IBM iConnect Enterprise Archive. As a VNA, the system does...
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CEO/President
I use the word partner when I talk about the vendor because they are willing to put themselves on...
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CEO/President
There are both tangible and intangible outcomes. The system saves us time, and that provides an ROI,...
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CEO/President
IBM iConnect Enterprise Archive is really specific. We don't have many problems if any on the...
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Manager
Ultimately, IBM Watson Health is part of our long-term plans but probably not beyond five years....
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Manager
IBM iConnect Enterprise Archive is supposed to be vendor neutral, but there are instances where that...
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Manager
The vendor is equally tactical and strategic. They have been able to help us get integration through...
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Manager
The vendor is proactive because they have a monitoring system that I see every time something...
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Director
When it comes to proactive service, the service is good for all of the products we use from IBM...
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Manager
The vendor could definitely make some improvements in terms of the user interface. A lot of the work...
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Manager
There are a lot of things that we could do with this system that we are not taking advantage of. For...
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Director
We talk about our workflow on an ongoing basis. I don't think our conversation is ever over. We had...
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Director
We have been really successful, but that hasn't been by accident. We took the time during the build...
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Director
We have worked pretty closely with a lot of the Merge and IBM Watson Health team to move outside of...
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Director
We have a good response from our physicians in multiple departments, and now department leads are...
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Director
We like the architecture and the design of the system, as well as the high availability features....
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Manager
IBM iConnect Enterprise Archive is basically a workhorse. It isn't the prettiest thing, but it does...
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Manager
We have recommended the product to others several times. When we recommend it, we lay out all the...
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Director
We have a good number of images coming in from multiple organizations that have different PACS...
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Director
My recommendation for those going live or expanding their use of the VNA is to get the governance...
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CIO
The VNA is pretty stable and runs in the background. It is pretty easy to support and easy to use....
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Director
Some of IBM’s upgrades have been buggy, so we have had to work with them on fixing those bugs. I...
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Director
IBM has been available throughout the COVID-19 crisis. We have had vendors who just haven’t been...
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Manager
Each piece of the product is integrated with the vendor's other products. Exams are readily...
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Manager
The VNA's strength is that it just feels like an industry standard. When we have had compatibility...
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Manager
There is a feature in the VNA where we can decide whether the data that is coming in is bad data or...
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Manager
When it comes to any areas for improvement with the VNA, anything I say is with the caveat that I am...
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Manager
We are upgrading our system, and we have come across some pretty significant issues. We have come...
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Manager
The vendor definitely nickel-and-dimes. The support plan that we have for another system isn’t the...
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Manager
In light of COVID-19, the vendor was actually pretty helpful. We definitely got our money’s worth on...
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Manager
I don’t think we are going to do anything major with the system in a year from now. We won’t make...
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Manager
IBM iConnect Enterprise Archive works, so that is the good thing about it. At some point, cloud...
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Manager
IBM Watson Health's role of helping to drive the adoption of enterprise imaging has been equally...
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Manager
We decided to go with IBM Watson Health because of the plan and innovation they presented to us for...
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Manager
I like that IBM iConnect Enterprise Archive is web based and that we can access it inside and...
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Manager
An issue with IBM iConnect Enterprise Archive is the monitoring. The proactive heartbeat monitoring...
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Manager
I would like to see improvements to the system’s administration tools and troubleshooting information....
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Manager
We like that IBM iConnect Enterprise Archive is able to handle our volume with ease.
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Analyst/Coordinator
We feel like we have to bird-dog the IBM Watson Health team. The vendor is good when we are tracking...
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Analyst/Coordinator
When we work with the vendor on solution design, there tends to be scope creep. In some cases, we...
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Manager
Our VNA has allowed us to consolidate services and fold extraneous support models. We call the...
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Manager
I have to see the vendor's new version of the universal archive because it is supposedly easier than...
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Manager
When it comes to COVID-19 support, I would give an average rating because we really haven't asked...
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Manager
I like the VNA, and I like IBM Watson Health's products overall. The support is lacking, though....
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Analyst/Coordinator
Our intent was to do all of our imaging through one specific source and free up our ability to...
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Analyst/Coordinator
Most of the hospitals that I talk to are only using the VNA on the back end. They might use some...
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Analyst/Coordinator
I am trying to help adoption, and the vendor has definitely not been strategic. They are terrible in...
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Analyst/Coordinator
The initial investment when we bought the system has not been met, and we are a couple of years in....
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Analyst/Coordinator
We have had issues with the latest upgrades, so we are on an old version. The vendor rewrote the...
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Analyst/Coordinator
The vendor’s latest patch looks good, but I haven’t completely tested it. We are extremely cautious...
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Analyst/Coordinator
I think we would buy the system again. I haven’t used any of the major competitors’ systems, so I...
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Analyst/Coordinator
The vendor rewrote the UI, and we asked for an overview of it, but they said that would cost money....
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Analyst/Coordinator
At first, the system didn’t meet the needs that the vendor said it would. But things have gotten...
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Analyst/Coordinator
The system is insanely complex. There are lots of options that are worded in ways that are hard to...
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Analyst/Coordinator
I have received phenomenal support some days, and other days, I have had to hunt down the support...
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Analyst/Coordinator
The vendor’s proactivity with the VNA is very bad. The vendor has a system that monitors the VNA to...
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Analyst/Coordinator
Ongoing training is pretty bad. Everything I know has been self-taught through trial and error. I...
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Manager
If I were asked a few years ago, when the system was a central archive for all the facility-based...
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Manager
The system's functionality wasn't really there before the business relationship started to go...
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Manager
One of the items on the short list of reasons that we decided to go away from IBM Watson Health is...
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Manager
It is nice to have a central location for storage, but we chose IBM iConnect Enterprise Archive...
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Manager
It has been really nice to provide images to our patients and easy access to those images in a...
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Manager
From a support perspective, things have been okay. It is kind of tough and not ideal to connect our...
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