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IBM iConnect Enterprise Archive Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Win/Loss - Why they were selected (by current clients)
We are working on getting an ROI from IBM iConnect Enterprise Archive. As a VNA, the system does...
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CEO/President
Relationship
I use the word partner when I talk about the vendor because they are willing to put themselves on...
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CEO/President
ROI / Cost (care and feeding)
There are both tangible and intangible outcomes. The system saves us time, and that provides an ROI,...
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CEO/President
Relationship
IBM iConnect Enterprise Archive is really specific. We don't have many problems if any on the...
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Manager
Other Observations & Comments
Ultimately, IBM Watson Health is part of our long-term plans but probably not beyond five years....
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Manager
Other Observations & Comments
IBM iConnect Enterprise Archive is supposed to be vendor neutral, but there are instances where that...
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Manager
Interfacing and Integration
The vendor is equally tactical and strategic. They have been able to help us get integration through...
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Manager
Service and Support
The vendor is proactive because they have a monitoring system that I see every time something...
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Director
Relationship
When it comes to proactive service, the service is good for all of the products we use from IBM...
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Manager
Functionality and Upgrades
The vendor could definitely make some improvements in terms of the user interface. A lot of the work...
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Manager
Functionality and Upgrades
There are a lot of things that we could do with this system that we are not taking advantage of. For...
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Director
Other Observations & Comments
We talk about our workflow on an ongoing basis. I don't think our conversation is ever over. We had...
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Director
Implementation and Training
We have been really successful, but that hasn't been by accident. We took the time during the build...
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Director
Service and Support
We have worked pretty closely with a lot of the Merge and IBM Watson Health team to move outside of...
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Director
Other Observations & Comments
We have a good response from our physicians in multiple departments, and now department leads are...
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Director
Technology
We like the architecture and the design of the system, as well as the high availability features....
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Manager
Functionality and Upgrades
IBM iConnect Enterprise Archive is basically a workhorse. It isn't the prettiest thing, but it does...
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Manager
Functionality and Upgrades
We have recommended the product to others several times. When we recommend it, we lay out all the...
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Director
Functionality and Upgrades
We have a good number of images coming in from multiple organizations that have different PACS...
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Director
Service and Support
My recommendation for those going live or expanding their use of the VNA is to get the governance...
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CIO
Functionality and Upgrades
The VNA is pretty stable and runs in the background. It is pretty easy to support and easy to use....
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Director
Functionality and Upgrades
Some of IBM’s upgrades have been buggy, so we have had to work with them on fixing those bugs. I...
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Director
Service and Support
IBM has been available throughout the COVID-19 crisis. We have had vendors who just haven’t been...
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Manager
Interfacing and Integration
Each piece of the product is integrated with the vendor's other products. Exams are readily...
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Manager
Functionality and Upgrades
The VNA's strength is that it just feels like an industry standard. When we have had compatibility...
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Manager
Functionality and Upgrades
There is a feature in the VNA where we can decide whether the data that is coming in is bad data or...
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Manager
Functionality and Upgrades
When it comes to any areas for improvement with the VNA, anything I say is with the caveat that I am...
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Manager
Functionality and Upgrades
We are upgrading our system, and we have come across some pretty significant issues. We have come...
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Manager
ROI / Cost (care and feeding)
The vendor definitely nickel-and-dimes. The support plan that we have for another system isn’t the...
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Manager
Service and Support
In light of COVID-19, the vendor was actually pretty helpful. We definitely got our money’s worth on...
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Manager
Lessons Learned
I don’t think we are going to do anything major with the system in a year from now. We won’t make...
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Manager
Functionality and Upgrades
IBM iConnect Enterprise Archive works, so that is the good thing about it. At some point, cloud...
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Manager
Functionality and Upgrades
IBM Watson Health's role of helping to drive the adoption of enterprise imaging has been equally...
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Manager
Win/Loss - Why they were selected (by current clients)
We decided to go with IBM Watson Health because of the plan and innovation they presented to us for...
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Manager
Technology
I like that IBM iConnect Enterprise Archive is web based and that we can access it inside and...
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Manager
Functionality and Upgrades
An issue with IBM iConnect Enterprise Archive is the monitoring. The proactive heartbeat monitoring...
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Manager
Service and Support
I would like to see improvements to the system’s administration tools and troubleshooting information....
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Manager
Functionality and Upgrades
We like that IBM iConnect Enterprise Archive is able to handle our volume with ease.
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Analyst/Coordinator
Relationship
We feel like we have to bird-dog the IBM Watson Health team. The vendor is good when we are tracking...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When we work with the vendor on solution design, there tends to be scope creep. In some cases, we...
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Manager
Interfacing and Integration
Our VNA has allowed us to consolidate services and fold extraneous support models. We call the...
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Manager
Functionality and Upgrades
I have to see the vendor's new version of the universal archive because it is supposedly easier than...
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Manager
Service and Support
When it comes to COVID-19 support, I would give an average rating because we really haven't asked...
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Manager
Technology
I like the VNA, and I like IBM Watson Health's products overall. The support is lacking, though....
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Analyst/Coordinator
Lessons Learned
Our intent was to do all of our imaging through one specific source and free up our ability to...
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Analyst/Coordinator
Lessons Learned
Most of the hospitals that I talk to are only using the VNA on the back end. They might use some...
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Analyst/Coordinator
Lessons Learned
I am trying to help adoption, and the vendor has definitely not been strategic. They are terrible in...
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Analyst/Coordinator
Functionality and Upgrades
The initial investment when we bought the system has not been met, and we are a couple of years in....
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Analyst/Coordinator
Functionality and Upgrades
We have had issues with the latest upgrades, so we are on an old version. The vendor rewrote the...
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Analyst/Coordinator
Future Outlook
The vendor’s latest patch looks good, but I haven’t completely tested it. We are extremely cautious...
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Analyst/Coordinator
Lessons Learned
I think we would buy the system again. I haven’t used any of the major competitors’ systems, so I...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor rewrote the UI, and we asked for an overview of it, but they said that would cost money....
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Analyst/Coordinator
Future Outlook
At first, the system didn’t meet the needs that the vendor said it would. But things have gotten...
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Analyst/Coordinator
Functionality and Upgrades
The system is insanely complex. There are lots of options that are worded in ways that are hard to...
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Analyst/Coordinator
Service and Support
I have received phenomenal support some days, and other days, I have had to hunt down the support...
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Analyst/Coordinator
Service and Support
The vendor’s proactivity with the VNA is very bad. The vendor has a system that monitors the VNA to...
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Analyst/Coordinator
Implementation and Training
Ongoing training is pretty bad. Everything I know has been self-taught through trial and error. I...
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Manager
ROI / Cost (care and feeding)
If I were asked a few years ago, when the system was a central archive for all the facility-based...
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Manager
Functionality and Upgrades
The system's functionality wasn't really there before the business relationship started to go...
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Manager
Relationship
One of the items on the short list of reasons that we decided to go away from IBM Watson Health is...
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Manager
ROI / Cost (care and feeding)
It is nice to have a central location for storage, but we chose IBM iConnect Enterprise Archive...
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Manager
Functionality and Upgrades
It has been really nice to provide images to our patients and easy access to those images in a...
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Manager
Functionality and Upgrades
From a support perspective, things have been okay. It is kind of tough and not ideal to connect our...
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Director
ROI / Cost (care and feeding)
IBM Watson Health is fine. They do what they say they are going to do, but it would just be nice if...
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Director
Service and Support
When I call support, anybody who knows anything about the archive is not going to be anywhere near...
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Director
Functionality and Upgrades
We are not using this system much for the VNA capabilities. We are using it strictly as an archive,...
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Manager
Sales and Contracting
IBM iConnect Enterprise Archive didn't keep their promises. They completely changed how their...
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Manager
Functionality and Upgrades
Things were just a struggle. IBM iConnect Enterprise Archive didn't end up being what we originally...
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VP/Other Executive
Future Outlook
We are moving away from the product, and that has grabbed the IBM executives’ attention. We have had...
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VP/Other Executive
Service and Support
The product has been stable, and we haven’t had problems. But my concern is whether IBM will be able...
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VP/Other Executive
Functionality and Upgrades
The product is an archive. I wish that it were a bit more open and that we could run reports against...
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VP/Other Executive
ROI / Cost (care and feeding)
IBM charges us for everything. We haven’t had any recent upgrades. When we did get upgrades, we...
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VP/Other Executive
Functionality and Upgrades
We used to have more permissions on the system, and now it is a little more difficult to get data....
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VP/Other Executive
Interfacing and Integration
The product could have integrated better. It was pretty robust in what we could do, but it needed...
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VP/Other Executive
Service and Support
IBM’s phone support and web support have improved after my constant complaining. We found out that...
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Manager
Relationship
The product is 100% part of our long-term plans. I would absolutely buy the product again because we...
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Director
Functionality and Upgrades
We have worked on a bidirectional gateway so that everyone who needs it has secure but easy access...
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Manager
Relationship
We hold IBM Watson Health’s feet to the fire when it comes to their promises, so the vendor ends up...
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Manager
ROI / Cost (care and feeding)
IBM Watson Health avoids charging for every little thing, but sometimes we do feel nickel-and-dimed...
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Manager
Implementation and Training
The implementation was not quite as smooth as we had hoped it would be. Usually, timing is the...
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Manager
Implementation and Training
The vendor trains our core people, who then go on to train everybody else. We like things that way...
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Manager
Functionality and Upgrades
People don’t even know when we upgrade the system because it just works. The product is super easy...
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Manager
Implementation and Training
My experience with the system has been awesome. Our implementation was very good. The people that...
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Manager
Relationship
We have had a couple of glitches, but the vendor has helped us get things figured out. Working with...
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Director
Functionality and Upgrades
We were planning an upgrade pretty soon so that we were on the most recent version. We have had to...
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Director
Other Observations & Comments
It is unlikely that the system is part of our long-term plans. Years ago, we talked about VNAs and...
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Director
Other Observations & Comments
IBM Watson Health tries to avoid charging us for every little thing, but they just can't avoid some...
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Director
Functionality and Upgrades
When we bought the product, we envisioned dynamic tag morphing. That functionality doesn't work. It...
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Director
Technology
One thing that the vendor sells with their VNA is the Watson Health AI product. We have contributed...
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Manager
Implementation and Training
We had a very difficult implementation. The go-live was delayed for a long time because of how...
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Manager
Implementation and Training
To make our implementation more seamless, the vendor could have sent the project to us before as a...
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Manager
Service and Support
For upgrades and services, we are in a good spot now with the vendor. I would rate those things high...
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VP/Other Executive
Functionality and Upgrades
We have expanded the VNA across our organization and have access to all images in several...
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VP/Other Executive
Functionality and Upgrades
IBM iConnect Enterprise Archive is strong, and we have really tested it in and out of radiology,...
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VP/Other Executive
Service and Support
While we have deeply adopted the platform that fully supports enterprise imaging and are truly...
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Manager
Functionality and Upgrades
I don't care for the exceptions piece in the system. If a study has some incorrect things in it, it...
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Manager
Service and Support
I would like to have more visibility into how the archives talk to each other and the PACS. We have...
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Manager
Relationship
I can recall a couple of times when someone who may be considered an executive came on-site. We do...
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Manager
ROI / Cost (care and feeding)
IBM avoids nickel-and-diming because they basically itemize everything, but items usually have a...
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Manager
Functionality and Upgrades
IBM makes image storage easy. We can attach a lot of images, but the system seems to be really redundant....
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Director
Service and Support
The quality of support depends on who we get. IBM's overnight support people aren't as good, but the...
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Director
Functionality and Upgrades
I can't think of anything specific that is great about the product. The scalability could be better,...
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Director
Functionality and Upgrades
The VNA seems to be stable. It doesn't tend to fail a lot, and the failover processes work...
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Manager
Win/Loss - Why they were selected (by current clients)
Some ultrasounds will be stored in our VNA at the point of care. We put the ultrasounds in our PACS...
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Manager
ROI / Cost (care and feeding)
I might buy the VNA again, but I would hedge that purchase because of some of the challenges we have...
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Manager
Relationship
We asked the vendor to do optimizations for the product that would be worthwhile, and they delivered...
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Manager
Functionality and Upgrades
We have exceeded what other facilities are doing with their VNAs.
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Manager
ROI / Cost (care and feeding)
I would buy the IBM Watson Health VNA over a certain vendor's VNA any day, and I have worked with...
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Manager
Other Observations & Comments
I feel somewhat jaded working with different technologies over the years. Each time we go with a new...
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Manager
Functionality and Upgrades
We performed an upgrade. All the upgrades were created to fix issues with the version we were moving...
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Manager
Relationship
Our account manager from IBM Watson Health is phenomenal and very communicative. The person is...
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Manager
Future Outlook
I would probably give the product a fairly high score on overall satisfaction because it does what...
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Analyst/Coordinator
Relationship
Sometimes support calls take a while for some of the vendor's product lines, particularly for IBM...
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Analyst/Coordinator
Interfacing and Integration
IBM iConnect Enterprise Archive is pretty good. The only thing I could say is I would like to see it...
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Manager
Functionality and Upgrades
The system meets our needs. There are no improvements that we want from the system.
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Director
Functionality and Upgrades
Since IBM iConnect Enterprise Archive is all virtual, things are easily scalable. The solution has...
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Manager
Service and Support
The vendor’s frontline people that I work with are great. They are very engaged, but there are times...
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Physician
Implementation and Training
We don't get ongoing training from IBM Watson Health for any of the solutions that we use.
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Physician
Sales and Contracting
We have one salesperson for the solutions we use, and that person does a good job of staying in...
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Manager
Functionality and Upgrades
The newest version of the product has a new interface that is going to make things a lot easier. The...
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Manager
Functionality and Upgrades
I like the scalability of the system. We have the ability to do customizations. The biggest upside...
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Manager
Sales and Contracting
One thing that was a gotcha for us was that we started paying maintenance early on before we were...
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Manager
Lessons Learned
Considering that we went with the vendor because we wanted to use their AI tool, I would give them a...
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Manager
Functionality and Upgrades
Overall, the product works well, but it would be nice to see some changes and see how some of the...
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