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IBM iConnect Enterprise Archive
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
The vendor has a lot of new technology that we have opted not to get. Their new technology sounds...
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Manager
The nicest thing with the system is that a lot of the staff members can fix their own issues. That...
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Manager
The system's interface is pretty self-explanatory. It makes it easy to craft things and manipulate...
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Manager
The vendor comes out with new features that make their upgrades worthwhile. We recently took...
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Manager
Lately, the vendor's support has had a bit of a lag. If I don't specify that something is an...
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Manager
IBM Watson Health does keep their promises, and even if they can't, they still try. We had a bit of...
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Manager
IBM Watson Health always offers training. Some classes are okay, but we attended one that was awful....
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Manager
We have pushed IBM iConnect Enterprise Archive inside and outside of imaging. I don't think we have...
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Manager
The solution's architecture is pretty stable. It does its job very well with storing images and...
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Manager
IBM Watson Health has been a really good partner whenever we have approached them to put in a new...
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Manager
One thing I would like IBM Watson Health to work on is for them to have better training for new...
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Manager
I don't know whether I would buy the product again because I haven't seen enough of it. We have...
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Manager
The vendor checks in every month or so to see how things are going. We don't really get proactive...
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Manager
The solution is solid and very configurable. The architect team that works with us is knowledgeable...
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Manager
We have interfaced the system with a lot of our other solutions. We haven't had any issues with...
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Manager
The vendor's support team is good. They are quick to answer our questions and resolve our issues....
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Manager
The solution is very configurable. It is easy to store DICOM images in it, even from third-party...
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Manager
We have definitely seen an ROI with the solution. We have used a few vendor's solutions, but IBM...
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Manager
The solution is going to make our lives a lot easier. It allows us to grow our business in the way...
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Manager
IBM Watson Health has been strategic. We had to come to them to get a design for the system that...
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Manager
We haven't yet realized an ROI with the solution, but as we complete our next upgrade, we expect...
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Manager
The solution is complicated because it is so flexible. My team is doing a lot of intensive training...
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Manager
The solution is expensive. I wonder whether we could get a better deal with another solution. At...
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VP/Other Executive
We have a lot of remote support, and some of that support is overseas. When we need support, the...
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VP/Other Executive
IBM Watson Health has come up with software to help us store images. That software was expensive...
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VP/Other Executive
IBM Watson Health has had their growing pains. Their artificial intelligence has been a bit of a...
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VP/Other Executive
We have been using IBM iConnect Enterprise Archive for years, and we are expanding its use. We use...
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Analyst/Coordinator
The vendor has been very helpful in teaching our IT people, our project managers, and other folks...
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Analyst/Coordinator
We couldn’t come up with a hardcore ROI for the VNA, but we didn't just throw money away. We know...
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Analyst/Coordinator
Sometimes, the vendor's after-hours support is not as solid as their regular support. The...
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Analyst/Coordinator
We have achieved a bit of an ROI, but we have not achieved what we would like to achieve. Basically,...
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Analyst/Coordinator
I have seen progress with the VNA. A couple of years ago, it was pretty much a legacy product...
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Analyst/Coordinator
With the VNA, the initial scope of the product was to incorporate our main site’s PACS, and that...
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Analyst/Coordinator
We had a lot of problems with our installation. The vendor’s project management is a different ball...
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Analyst/Coordinator
IBM Watson Health is not as good at guidance as they are at trying to sell us on products. They are...
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Analyst/Coordinator
The initial training is adequate, but everything after that is not. Basically, the vendor doesn’t...
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Analyst/Coordinator
The VNA is not very friendly at all. It is getting friendlier because the vendor had to build it to...
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Analyst/Coordinator
IBM Watson Health’s support is dicey. They have a ticketing system to monitor when the application...
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Manager
IBM Watson Health drives me to make some changes. IBM Watson Health tries pretty hard to help us...
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Manager
We buy a lot of expensive software and hardware from a lot of vendors, and half of what we are...
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Manager
IBM Watson Health is a really good partner. They are good about helping me maximize efficiency...
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Manager
The vendor has come down a few times at no cost to do things like workflow-efficiency analyses or...
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Manager
The integration is actually really good. The only interfaces we do with IBM iConnect Enterprise...
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Manager
In the last upgrade, the vendor added a lot of features that we actually use. That is nice. When the...
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Manager
I would not give IBM iConnect Enterprise Archive a high score on the ease of use. The system isn't...
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Manager
IBM iConnect Enterprise Archive is not quite as valuable as the vendor's other imaging pieces...
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Manager
I always get the support people on the phone. The support is good.
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Director
We have seen an ROI because we have consolidated. We have boosted productivity by having our images...
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CEO/President
The support from IBM has been improving, and we have had better support over the past six months or...
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Director
Overall, having one archive where we can consolidate images from different departments is really...
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Director
We have strong integration between our EMR and IBM iConnect Access. Referential physicians can...
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Manager
IBM iConnect Enterprise Archive's strengths are data integrity, fault tolerance, and data...
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Manager
The vendor could make improvements when it comes to their management tools and study-exception workflow....
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Manager
We are satisfied with the system in terms of its ability to work as promoted. The product’s ability...
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Physician
We have been storing radiology and cardiology in our VNA for some time, and will start to look at...
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Manager
The system archives well. I have a few problems getting it to load my studies when I am trying to...
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Manager
We paid for the system for a while before it was really up and running. That was really frustrating....
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Manager
The vendor's support people are really hard to understand because they don't speak English. If the...
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Manager
We are running in an integrated mode, so all the images are sent to the enterprise archive or VNA...
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Manager
IBM iConnect Enterprise Archive works as advertised. The system was easy to master, and the product...
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Manager
The vendor has worked on the things we have asked them to work on. The vendor has really done a lot...
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Manager
The vendor doesn't pay as much attention to the alerts in IBM iConnect Enterprise Archive as the...
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Analyst/Coordinator
I like the system's exception handling and ease of building morphers. For the most part, the system...
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Analyst/Coordinator
IBM Watson Health’s remote monitoring alerts are pretty good. However, a lot of the issue resolution...
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Analyst/Coordinator
IBM Watson Health's support team members have been ramping up. They are really starting to gain our...
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Analyst/Coordinator
Lately, we have been receiving more executive involvement from IBM Watson Health. Their executives...
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Analyst/Coordinator
IBM iConnect Enterprise Archive is a good VNA. It is truly neutral, and it is able to accept a wide...
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Analyst/Coordinator
There are a lot of good things about IBM iConnect Enterprise Archive, but there are also some things...
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Analyst/Coordinator
I would like to see IBM Watson Health do a better job of hiring good project managers and training...
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Manager
Ideally, we would like to view cardiology exams in the product. Currently, there is a limitation in...
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Manager
IBM iConnect Enterprise Archive is a solid workhorse. The system is pretty intuitive and...
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Director
We don’t have a whole lot of vendor executive involvement, but we do have a frequent meeting with an...
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Director
The system is very reliable, and it has a high level of uptime. The system is resilient. It all...
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Director
It would be nice if there were more tools to manage orphan data in the system. If the system has a...
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Analyst/Coordinator
IBM Watson Health hunkers down with us to help us solve our issues. They come out to our site, and...
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Analyst/Coordinator
The image management functionality is a little rough as well as some of the basic functions. When we...
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Director
We are working on getting an ROI from IBM iConnect Enterprise Archive. As a VNA, the system does...
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CEO/President
I use the word partner when I talk about the vendor because they are willing to put themselves on...
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CEO/President
There are both tangible and intangible outcomes. The system saves us time, and that provides an ROI,...
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CEO/President
IBM iConnect Enterprise Archive is really specific. We don't have many problems if any on the...
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Manager
Ultimately, IBM Watson Health is part of our long-term plans but probably not beyond five years....
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Manager
IBM iConnect Enterprise Archive is supposed to be vendor neutral, but there are instances where that...
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Manager
The vendor is equally tactical and strategic. They have been able to help us get integration through...
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Manager
The vendor is proactive because they have a monitoring system that I see every time something...
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Director
When it comes to proactive service, the service is good for all of the products we use from IBM...
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Manager
The vendor could definitely make some improvements in terms of the user interface. A lot of the work...
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Manager
There are a lot of things that we could do with this system that we are not taking advantage of. For...
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Director
We talk about our workflow on an ongoing basis. I don't think our conversation is ever over. We had...
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Director
We have been really successful, but that hasn't been by accident. We took the time during the build...
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Director
We have worked pretty closely with a lot of the Merge and IBM Watson Health team to move outside of...
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Director
We have a good response from our physicians in multiple departments, and now department leads are...
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