Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


IBM iConnect Enterprise Archive Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

The system archives well. I have a few problems getting it to load my studies when I am trying to...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We paid for the system for a while before it was really up and running. That was really frustrating....

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support people are really hard to understand because they don't speak English. If the...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are running in an integrated mode, so all the images are sent to the enterprise archive or VNA...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive works as advertised. The system was easy to master, and the product...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has worked on the things we have asked them to work on. The vendor has really done a lot...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't pay as much attention to the alerts in IBM iConnect Enterprise Archive as the...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the system's exception handling and ease of building morphers. For the most part, the system...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM Watson Health’s remote monitoring alerts are pretty good. However, a lot of the issue resolution...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM Watson Health's support team members have been ramping up. They are really starting to gain our...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lately, we have been receiving more executive involvement from IBM Watson Health. Their executives...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM iConnect Enterprise Archive is a good VNA. It is truly neutral, and it is able to accept a wide...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a lot of good things about IBM iConnect Enterprise Archive, but there are also some things...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see IBM Watson Health do a better job of hiring good project managers and training...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ideally, we would like to view cardiology exams in the product. Currently, there is a limitation in...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive is a solid workhorse. The system is pretty intuitive and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have a whole lot of vendor executive involvement, but we do have a frequent meeting with an...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very reliable, and it has a high level of uptime. The system is resilient. It all...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be nice if there were more tools to manage orphan data in the system. If the system has a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

IBM Watson Health hunkers down with us to help us solve our issues. They come out to our site, and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The image management functionality is a little rough as well as some of the basic functions. When we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We are working on getting an ROI from IBM iConnect Enterprise Archive. As a VNA, the system does...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I use the word partner when I talk about the vendor because they are willing to put themselves on...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

There are both tangible and intangible outcomes. The system saves us time, and that provides an ROI,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

IBM iConnect Enterprise Archive is really specific. We don't have many problems if any on the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ultimately, IBM Watson Health is part of our long-term plans but probably not beyond five years....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive is supposed to be vendor neutral, but there are instances where that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is equally tactical and strategic. They have been able to help us get integration through...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is proactive because they have a monitoring system that I see every time something...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to proactive service, the service is good for all of the products we use from IBM...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could definitely make some improvements in terms of the user interface. A lot of the work...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are a lot of things that we could do with this system that we are not taking advantage of. For...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We talk about our workflow on an ongoing basis. I don't think our conversation is ever over. We had...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been really successful, but that hasn't been by accident. We took the time during the build...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have worked pretty closely with a lot of the Merge and IBM Watson Health team to move outside of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a good response from our physicians in multiple departments, and now department leads are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the architecture and the design of the system, as well as the high availability features....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive is basically a workhorse. It isn't the prettiest thing, but it does...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have recommended the product to others several times. When we recommend it, we lay out all the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a good number of images coming in from multiple organizations that have different PACS...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

My recommendation for those going live or expanding their use of the VNA is to get the governance...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The VNA is pretty stable and runs in the background. It is pretty easy to support and easy to use....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of IBM’s upgrades have been buggy, so we have had to work with them on fixing those bugs. I...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM has been available throughout the COVID-19 crisis. We have had vendors who just haven’t been...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Each piece of the product is integrated with the vendor's other products. Exams are readily...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The VNA's strength is that it just feels like an industry standard. When we have had compatibility...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a feature in the VNA where we can decide whether the data that is coming in is bad data or...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to any areas for improvement with the VNA, anything I say is with the caveat that I am...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are upgrading our system, and we have come across some pretty significant issues. We have come...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor definitely nickel-and-dimes. The support plan that we have for another system isn’t the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In light of COVID-19, the vendor was actually pretty helpful. We definitely got our money’s worth on...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think we are going to do anything major with the system in a year from now. We won’t make...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive works, so that is the good thing about it. At some point, cloud...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM Watson Health's role of helping to drive the adoption of enterprise imaging has been equally...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We decided to go with IBM Watson Health because of the plan and innovation they presented to us for...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that IBM iConnect Enterprise Archive is web based and that we can access it inside and...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

An issue with IBM iConnect Enterprise Archive is the monitoring. The proactive heartbeat monitoring...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see improvements to the system’s administration tools and troubleshooting information....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like that IBM iConnect Enterprise Archive is able to handle our volume with ease.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We feel like we have to bird-dog the IBM Watson Health team. The vendor is good when we are tracking...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we work with the vendor on solution design, there tends to be scope creep. In some cases, we...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our VNA has allowed us to consolidate services and fold extraneous support models. We call the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have to see the vendor's new version of the universal archive because it is supposedly easier than...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to COVID-19 support, I would give an average rating because we really haven't asked...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the VNA, and I like IBM Watson Health's products overall. The support is lacking, though....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our intent was to do all of our imaging through one specific source and free up our ability to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Most of the hospitals that I talk to are only using the VNA on the back end. They might use some...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am trying to help adoption, and the vendor has definitely not been strategic. They are terrible in...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The initial investment when we bought the system has not been met, and we are a couple of years in....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had issues with the latest upgrades, so we are on an old version. The vendor rewrote the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s latest patch looks good, but I haven’t completely tested it. We are extremely cautious...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think we would buy the system again. I haven’t used any of the major competitors’ systems, so I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor rewrote the UI, and we asked for an overview of it, but they said that would cost money....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

At first, the system didn’t meet the needs that the vendor said it would. But things have gotten...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is insanely complex. There are lots of options that are worded in ways that are hard to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have received phenomenal support some days, and other days, I have had to hunt down the support...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s proactivity with the VNA is very bad. The vendor has a system that monitors the VNA to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Ongoing training is pretty bad. Everything I know has been self-taught through trial and error. I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were asked a few years ago, when the system was a central archive for all the facility-based...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's functionality wasn't really there before the business relationship started to go...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the items on the short list of reasons that we decided to go away from IBM Watson Health is...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is nice to have a central location for storage, but we chose IBM iConnect Enterprise Archive...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It has been really nice to provide images to our patients and easy access to those images in a...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a support perspective, things have been okay. It is kind of tough and not ideal to connect our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

IBM Watson Health is fine. They do what they say they are going to do, but it would just be nice if...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When I call support, anybody who knows anything about the archive is not going to be anywhere near...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not using this system much for the VNA capabilities. We are using it strictly as an archive,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

IBM iConnect Enterprise Archive didn't keep their promises. They completely changed how their...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things were just a struggle. IBM iConnect Enterprise Archive didn't end up being what we originally...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are moving away from the product, and that has grabbed the IBM executives’ attention. We have had...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product has been stable, and we haven’t had problems. But my concern is whether IBM will be able...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is an archive. I wish that it were a bit more open and that we could run reports against...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

IBM charges us for everything. We haven’t had any recent upgrades. When we did get upgrades, we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We used to have more permissions on the system, and now it is a little more difficult to get data....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product could have integrated better. It was pretty robust in what we could do, but it needed...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

IBM’s phone support and web support have improved after my constant complaining. We found out that...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is 100% part of our long-term plans. I would absolutely buy the product again because we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have worked on a bidirectional gateway so that everyone who needs it has secure but easy access...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF