IBM iConnect Enterprise Archive Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 10:05:56 AM and Model.EvProductId = 71717

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User Commentary

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Manager

Interfacing and Integration

Each piece of the product is integrated with the vendor's other products. Exams are readily...

Sep 2020
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Manager

Functionality and Upgrades

The VNA's strength is that it just feels like an industry standard. When we have had compatibility...

Sep 2020
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Manager

Functionality and Upgrades

There is a feature in the VNA where we can decide whether the data that is coming in is bad data or...

Sep 2020
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Manager

Functionality and Upgrades

When it comes to any areas for improvement with the VNA, anything I say is with the caveat that I am...

Sep 2020
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Manager

Functionality and Upgrades

We are upgrading our system, and we have come across some pretty significant issues. We have come...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The vendor definitely nickel-and-dimes. The support plan that we have for another system isn’t the...

Sep 2020
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Manager

Service and Support

In light of COVID-19, the vendor was actually pretty helpful. We definitely got our money’s worth on...

Sep 2020
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Manager

Lessons Learned

I don’t think we are going to do anything major with the system in a year from now. We won’t make...

Sep 2020
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Manager

Functionality and Upgrades

IBM iConnect Enterprise Archive works, so that is the good thing about it. At some point, cloud...

Sep 2020
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Manager

Functionality and Upgrades

IBM Watson Health's role of helping to drive the adoption of enterprise imaging has been equally...

Sep 2020
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

We decided to go with IBM Watson Health because of the plan and innovation they presented to us for...

Sep 2020
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Manager

Technology

I like that IBM iConnect Enterprise Archive is web based and that we can access it inside and...

Sep 2020
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Manager

Functionality and Upgrades

An issue with IBM iConnect Enterprise Archive is the monitoring. The proactive heartbeat monitoring...

Sep 2020
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Manager

Service and Support

I would like to see improvements to the system’s administration tools and troubleshooting information....

Sep 2020
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Manager

Functionality and Upgrades

We like that IBM iConnect Enterprise Archive is able to handle our volume with ease.

Sep 2020
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Analyst/Coordinator

Relationship

We feel like we have to bird-dog the IBM Watson Health team. The vendor is good when we are tracking...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we work with the vendor on solution design, there tends to be scope creep. In some cases, we...

Sep 2020
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Manager

Interfacing and Integration

Our VNA has allowed us to consolidate services and fold extraneous support models. We call the...

Sep 2020
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Manager

Functionality and Upgrades

I have to see the vendor's new version of the universal archive because it is supposedly easier than...

Sep 2020
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Manager

Service and Support

When it comes to COVID-19 support, I would give an average rating because we really haven't asked...

Sep 2020
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Manager

Technology

I like the VNA, and I like IBM Watson Health's products overall. The support is lacking, though....

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

Our intent was to do all of our imaging through one specific source and free up our ability to...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

Most of the hospitals that I talk to are only using the VNA on the back end. They might use some...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I am trying to help adoption, and the vendor has definitely not been strategic. They are terrible in...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The initial investment when we bought the system has not been met, and we are a couple of years in....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We have had issues with the latest upgrades, so we are on an old version. The vendor rewrote the...

Aug 2020
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Analyst/Coordinator

Future Outlook

The vendor’s latest patch looks good, but I haven’t completely tested it. We are extremely cautious...

Aug 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I think we would buy the system again. I haven’t used any of the major competitors’ systems, so I...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor rewrote the UI, and we asked for an overview of it, but they said that would cost money....

Aug 2020
 Helpful

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Analyst/Coordinator

Future Outlook

At first, the system didn’t meet the needs that the vendor said it would. But things have gotten...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is insanely complex. There are lots of options that are worded in ways that are hard to...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I have received phenomenal support some days, and other days, I have had to hunt down the support...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor’s proactivity with the VNA is very bad. The vendor has a system that monitors the VNA to...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Ongoing training is pretty bad. Everything I know has been self-taught through trial and error. I...

Aug 2020
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Manager

ROI / Cost (care and feeding)

If I were asked a few years ago, when the system was a central archive for all the facility-based...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system's functionality wasn't really there before the business relationship started to go...

Aug 2020
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Manager

Relationship

One of the items on the short list of reasons that we decided to go away from IBM Watson Health is...

Aug 2020
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Manager

ROI / Cost (care and feeding)

It is nice to have a central location for storage, but we chose IBM iConnect Enterprise Archive...

Aug 2020
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Manager

Functionality and Upgrades

It has been really nice to provide images to our patients and easy access to those images in a...

Aug 2020
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Manager

Functionality and Upgrades

From a support perspective, things have been okay. It is kind of tough and not ideal to connect our...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

IBM Watson Health is fine. They do what they say they are going to do, but it would just be nice if...

Jun 2020
 Helpful

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Director

Service and Support

When I call support, anybody who knows anything about the archive is not going to be anywhere near...

Jun 2020
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Director

Functionality and Upgrades

We are not using this system much for the VNA capabilities. We are using it strictly as an archive,...

Jun 2020
 Helpful

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Manager

Sales and Contracting

IBM iConnect Enterprise Archive didn't keep their promises. They completely changed how their...

Jun 2020
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Manager

Functionality and Upgrades

Things were just a struggle. IBM iConnect Enterprise Archive didn't end up being what we originally...

Jun 2020
 Helpful

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VP/Other Executive

Future Outlook

We are moving away from the product, and that has grabbed the IBM executives’ attention. We have had...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

The product has been stable, and we haven’t had problems. But my concern is whether IBM will be able...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is an archive. I wish that it were a bit more open and that we could run reports against...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

IBM charges us for everything. We haven’t had any recent upgrades. When we did get upgrades, we...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We used to have more permissions on the system, and now it is a little more difficult to get data....

Jun 2020
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VP/Other Executive

Interfacing and Integration

The product could have integrated better. It was pretty robust in what we could do, but it needed...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

IBM’s phone support and web support have improved after my constant complaining. We found out that...

Jun 2020
 Helpful

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Manager

Relationship

The product is 100% part of our long-term plans. I would absolutely buy the product again because we...

May 2020
 Helpful

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Director

Functionality and Upgrades

We have worked on a bidirectional gateway so that everyone who needs it has secure but easy access...

May 2020
 Helpful

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Manager

Relationship

We hold IBM Watson Health’s feet to the fire when it comes to their promises, so the vendor ends up...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

IBM Watson Health avoids charging for every little thing, but sometimes we do feel nickel-and-dimed...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The implementation was not quite as smooth as we had hoped it would be. Usually, timing is the...

May 2020
 Helpful

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Manager

Implementation and Training

The vendor trains our core people, who then go on to train everybody else. We like things that way...

May 2020
 Helpful

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Manager

Functionality and Upgrades

People don’t even know when we upgrade the system because it just works. The product is super easy...

May 2020
 Helpful

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Manager

Implementation and Training

My experience with the system has been awesome. Our implementation was very good. The people that...

May 2020
 Helpful

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Manager

Relationship

We have had a couple of glitches, but the vendor has helped us get things figured out. Working with...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We were planning an upgrade pretty soon so that we were on the most recent version. We have had to...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

It is unlikely that the system is part of our long-term plans. Years ago, we talked about VNAs and...

May 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

IBM Watson Health tries to avoid charging us for every little thing, but they just can't avoid some...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

When we bought the product, we envisioned dynamic tag morphing. That functionality doesn't work. It...

May 2020
 Helpful

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VP/Other Executive

Technology

One thing that the vendor sells with their VNA is the Watson Health AI product. We have contributed...

May 2020
 Helpful

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Manager

Implementation and Training

We had a very difficult implementation. The go-live was delayed for a long time because of how...

Apr 2020
 Helpful

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Manager

Implementation and Training

To make our implementation more seamless, the vendor could have sent the project to us before as a...

Apr 2020
 Helpful

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Manager

Service and Support

For upgrades and services, we are in a good spot now with the vendor. I would rate those things high...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have expanded the VNA across our organization and have access to all images in several...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

IBM iConnect Enterprise Archive is strong, and we have really tested it in and out of radiology,...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

While we have deeply adopted the platform that fully supports enterprise imaging and are truly...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I don't care for the exceptions piece in the system. If a study has some incorrect things in it, it...

Apr 2020
 Helpful

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Manager

Service and Support

I would like to have more visibility into how the archives talk to each other and the PACS. We have...

Apr 2020
 Helpful

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Manager

Relationship

I can recall a couple of times when someone who may be considered an executive came on-site. We do...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

IBM avoids nickel-and-diming because they basically itemize everything, but items usually have a...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

IBM makes image storage easy. We can attach a lot of images, but the system seems to be really redundant....

Apr 2020
 Helpful

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Director

Service and Support

The quality of support depends on who we get. IBM's overnight support people aren't as good, but the...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

I can't think of anything specific that is great about the product. The scalability could be better,...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The VNA seems to be stable. It doesn't tend to fail a lot, and the failover processes work...

Apr 2020
 Helpful

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Manager

Win/Loss - Why they were selected (by current clients)

Some ultrasounds will be stored in our VNA at the point of care. We put the ultrasounds in our PACS...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I might buy the VNA again, but I would hedge that purchase because of some of the challenges we have...

Mar 2020
 Helpful

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Manager

Relationship

We asked the vendor to do optimizations for the product that would be worthwhile, and they delivered...

Mar 2020