IBM iConnect Enterprise Archive
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
The product meets our clinical referential needs.
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After hours, the support for IBM iConnect Enterprise Archive goes to the support people in India,...
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The providers sometimes find slowness or find that the system has a lag.
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The product is not super expensive, but the vendor is awful about charging for every little thing.
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We receive very good support for the solution. The vendor sold part of their business, but we are...
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There may be better technology out there, but the solution works well. I am satisfied with it.
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We went through a series of upgrades for IBM iConnect Enterprise Archive. The upgrades were...
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There was very little training from IBM Watson Health, and the training we did get was of very...
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We worked with the support team to fix some issues and stabilize the product. Since then, the...
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IBM iConnect Enterprise Archive archives our studies and makes them accessible when needed. The...
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There are tools available in IBM iConnect Enterprise Archive that we don’t have because we don’t...
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Quality control could be better for IBM iConnect Enterprise Archive. When things error out and we...
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I would like the ability to design custom reports from IBM iConnect Enterprise Archive. IBM Watson...
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The VNA is an easy thing to use; we just store and retrieve. The archiving process is pretty...
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As a company, IBM Watson Health did nothing to support our enterprise imaging efforts. Our efforts...
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IBM iConnect Enterprise Archive works. We bought the VNA so that when we move to our next iteration...
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We are not using the solution as strategically as we probably could, and that is due to cost. The...
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Our organization has contributed to our ROI because of our ability to adapt and change based on the...
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We get charged a lot for using IBM iConnect Enterprise Archive. Our contract is set up so that we...
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We haven't had any conversations with the vendor about their upgrades. The vendor simply tells us...
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With IBM Watson Health, we don't really pay for anything unless we are buying something new.
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IBM Watson Health is very proactive. They are a great partner. We have meetings in which they help...
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Having the same vendor helps with ease of communication and support between our archive and PACS. It...
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IBM Watson Health will proactively send out an email about how to get into a community with other...
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IBM iConnect Enterprise Archive is very simple and user friendly. Once we know how to maneuver...
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Working in the VNA is effortless and seamless. It hums all the time. I get email alerts often from...
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There is nothing arrogant about IBM Watson Health's service. The support people are there to serve...
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We have seen an ROI from the product because we don't have to go to a warehouse and pull a tape. The...
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We have had some equipment issues since our migration. The vendor promised us a lot of things that...
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The vendor's executives contact us sometimes. They are very responsive.
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The vendor refreshed the VNA's interface, but that interface still isn't intuitive. People have to...
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We are leveraging the system to send the HL7 transaction for an image link and the corresponding...
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IBM Watson Health's service is a very reactive model. We are the ones engaging them.
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Archives fall into two camps. One is designed to integrate with everything outside of the historical...
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The product allows us to store images from multiple service lines, and it eliminates reliance on...
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The product is complicated, and sometimes it is hard to diagnose and fix problems. There are a lot...
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We have a lot of studies that move through IBM iConnect Enterprise Archive. We have put the system...
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IBM iConnect Enterprise Archive is a strong back end, and it complements our PACS and provides the...
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The vendor has not kept their promises. I have to be a little harsh because of the issues we have...
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IBM iConnect Enterprise Archive is easy to use and works behind the scenes. The system flows well...
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We are functioning on the system, and we are doing great. The system has very little downtime. That...
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The vendor avoids charging us for every little thing because we have a corporate agreement with...
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We have a pod of people from IBM Watson Health who are helping us solve problems. I love that team....
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I love the product. I am not frustrated with it, but I am frustrated with the vendor's...
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IBM Watson Health doesn't keep all of their promises, and they aren't the best at getting back to us...
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IBM iConnect Enterprise Archive is easy to use and easy to support from an IT standpoint. It is a...
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The vendor has a lot of new technology that we have opted not to get. Their new technology sounds...
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The nicest thing with the system is that a lot of the staff members can fix their own issues. That...
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The system's interface is pretty self-explanatory. It makes it easy to craft things and manipulate...
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The vendor comes out with new features that make their upgrades worthwhile. We recently took...
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Lately, the vendor's support has had a bit of a lag. If I don't specify that something is an...
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IBM Watson Health does keep their promises, and even if they can't, they still try. We had a bit of...
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IBM Watson Health always offers training. Some classes are okay, but we attended one that was awful....
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We have pushed IBM iConnect Enterprise Archive inside and outside of imaging. I don't think we have...
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The solution's architecture is pretty stable. It does its job very well with storing images and...
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IBM Watson Health has been a really good partner whenever we have approached them to put in a new...
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One thing I would like IBM Watson Health to work on is for them to have better training for new...
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I don't know whether I would buy the product again because I haven't seen enough of it. We have...
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The vendor checks in every month or so to see how things are going. We don't really get proactive...
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The solution is solid and very configurable. The architect team that works with us is knowledgeable...
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We have interfaced the system with a lot of our other solutions. We haven't had any issues with...
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The vendor's support team is good. They are quick to answer our questions and resolve our issues....
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The solution is very configurable. It is easy to store DICOM images in it, even from third-party...
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We have definitely seen an ROI with the solution. We have used a few vendor's solutions, but IBM...
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The solution is going to make our lives a lot easier. It allows us to grow our business in the way...
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IBM Watson Health has been strategic. We had to come to them to get a design for the system that...
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We haven't yet realized an ROI with the solution, but as we complete our next upgrade, we expect...
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The solution is complicated because it is so flexible. My team is doing a lot of intensive training...
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The solution is expensive. I wonder whether we could get a better deal with another solution. At...
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We have a lot of remote support, and some of that support is overseas. When we need support, the...
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IBM Watson Health has come up with software to help us store images. That software was expensive...
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IBM Watson Health has had their growing pains. Their artificial intelligence has been a bit of a...
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We have been using IBM iConnect Enterprise Archive for years, and we are expanding its use. We use...
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The vendor has been very helpful in teaching our IT people, our project managers, and other folks...
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We couldn’t come up with a hardcore ROI for the VNA, but we didn't just throw money away. We know...
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Sometimes, the vendor's after-hours support is not as solid as their regular support. The...
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We have achieved a bit of an ROI, but we have not achieved what we would like to achieve. Basically,...
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I have seen progress with the VNA. A couple of years ago, it was pretty much a legacy product...
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With the VNA, the initial scope of the product was to incorporate our main site’s PACS, and that...
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We had a lot of problems with our installation. The vendor’s project management is a different ball...
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IBM Watson Health is not as good at guidance as they are at trying to sell us on products. They are...
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The initial training is adequate, but everything after that is not. Basically, the vendor doesn’t...
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The VNA is not very friendly at all. It is getting friendlier because the vendor had to build it to...
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IBM Watson Health’s support is dicey. They have a ticketing system to monitor when the application...
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IBM Watson Health drives me to make some changes. IBM Watson Health tries pretty hard to help us...
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We buy a lot of expensive software and hardware from a lot of vendors, and half of what we are...
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IBM Watson Health is a really good partner. They are good about helping me maximize efficiency...
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The vendor has come down a few times at no cost to do things like workflow-efficiency analyses or...
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The integration is actually really good. The only interfaces we do with IBM iConnect Enterprise...
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In the last upgrade, the vendor added a lot of features that we actually use. That is nice. When the...
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I would not give IBM iConnect Enterprise Archive a high score on the ease of use. The system isn't...
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IBM iConnect Enterprise Archive is not quite as valuable as the vendor's other imaging pieces...
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I always get the support people on the phone. The support is good.
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We have seen an ROI because we have consolidated. We have boosted productivity by having our images...
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The support from IBM has been improving, and we have had better support over the past six months or...
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Overall, having one archive where we can consolidate images from different departments is really...
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We have strong integration between our EMR and IBM iConnect Access. Referential physicians can...
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IBM iConnect Enterprise Archive's strengths are data integrity, fault tolerance, and data...
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The vendor could make improvements when it comes to their management tools and study-exception workflow....
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We are satisfied with the system in terms of its ability to work as promoted. The product’s ability...
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We have been storing radiology and cardiology in our VNA for some time, and will start to look at...
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