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IBM iConnect Enterprise Archive Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

Sort by

Director

Win/Loss - Why they were selected (by current clients)

We are working on getting an ROI from IBM iConnect Enterprise Archive. As a VNA, the system does...

Jan 2021
(0)
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CEO/President

Relationship

I use the word partner when I talk about the vendor because they are willing to put themselves on...

Dec 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

There are both tangible and intangible outcomes. The system saves us time, and that provides an ROI,...

Dec 2020
(0)
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 or  to see details.

CEO/President

Relationship

IBM iConnect Enterprise Archive is really specific. We don't have many problems if any on the...

Dec 2020
(0)
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Manager

Other Observations & Comments

Ultimately, IBM Watson Health is part of our long-term plans but probably not beyond five years....

Dec 2020
(0)
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Manager

Other Observations & Comments

IBM iConnect Enterprise Archive is supposed to be vendor neutral, but there are instances where that...

Dec 2020
(0)
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Manager

Interfacing and Integration

The vendor is equally tactical and strategic. They have been able to help us get integration through...

Nov 2020
(0)
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Manager

Service and Support

The vendor is proactive because they have a monitoring system that I see every time something...

Nov 2020
(0)
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Director

Relationship

When it comes to proactive service, the service is good for all of the products we use from IBM...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor could definitely make some improvements in terms of the user interface. A lot of the work...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are a lot of things that we could do with this system that we are not taking advantage of. For...

Oct 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

We talk about our workflow on an ongoing basis. I don't think our conversation is ever over. We had...

Oct 2020
(0)
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Director

Implementation and Training

We have been really successful, but that hasn't been by accident. We took the time during the build...

Oct 2020
(0)
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Director

Service and Support

We have worked pretty closely with a lot of the Merge and IBM Watson Health team to move outside of...

Oct 2020
(0)
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Director

Other Observations & Comments

We have a good response from our physicians in multiple departments, and now department leads are...

Oct 2020
(0)
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Director

Technology

We like the architecture and the design of the system, as well as the high availability features....

Oct 2020
(0)
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Manager

Functionality and Upgrades

IBM iConnect Enterprise Archive is basically a workhorse. It isn't the prettiest thing, but it does...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have recommended the product to others several times. When we recommend it, we lay out all the...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have a good number of images coming in from multiple organizations that have different PACS...

Oct 2020
(0)
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Director

Service and Support

My recommendation for those going live or expanding their use of the VNA is to get the governance...

Oct 2020
(0)
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CIO

Functionality and Upgrades

The VNA is pretty stable and runs in the background. It is pretty easy to support and easy to use....

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Some of IBM’s upgrades have been buggy, so we have had to work with them on fixing those bugs. I...

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

IBM has been available throughout the COVID-19 crisis. We have had vendors who just haven’t been...

Oct 2020
(0)
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Manager

Interfacing and Integration

Each piece of the product is integrated with the vendor's other products. Exams are readily...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The VNA's strength is that it just feels like an industry standard. When we have had compatibility...

Sep 2020
(0)
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Manager

Functionality and Upgrades

There is a feature in the VNA where we can decide whether the data that is coming in is bad data or...

Sep 2020
(0)
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Manager

Functionality and Upgrades

When it comes to any areas for improvement with the VNA, anything I say is with the caveat that I am...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We are upgrading our system, and we have come across some pretty significant issues. We have come...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor definitely nickel-and-dimes. The support plan that we have for another system isn’t the...

Sep 2020
(0)
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 or  to see details.

Manager

Service and Support

In light of COVID-19, the vendor was actually pretty helpful. We definitely got our money’s worth on...

Sep 2020
(0)
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Manager

Lessons Learned

I don’t think we are going to do anything major with the system in a year from now. We won’t make...

Sep 2020
(0)
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Manager

Functionality and Upgrades

IBM iConnect Enterprise Archive works, so that is the good thing about it. At some point, cloud...

Sep 2020
(0)
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Manager

Functionality and Upgrades

IBM Watson Health's role of helping to drive the adoption of enterprise imaging has been equally...

Sep 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We decided to go with IBM Watson Health because of the plan and innovation they presented to us for...

Sep 2020
(0)
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Manager

Technology

I like that IBM iConnect Enterprise Archive is web based and that we can access it inside and...

Sep 2020
(0)
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Manager

Functionality and Upgrades

An issue with IBM iConnect Enterprise Archive is the monitoring. The proactive heartbeat monitoring...

Sep 2020
(0)
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Manager

Service and Support

I would like to see improvements to the system’s administration tools and troubleshooting information....

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We like that IBM iConnect Enterprise Archive is able to handle our volume with ease.

Sep 2020
(0)
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Analyst/Coordinator

Relationship

We feel like we have to bird-dog the IBM Watson Health team. The vendor is good when we are tracking...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we work with the vendor on solution design, there tends to be scope creep. In some cases, we...

Sep 2020
(0)
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Manager

Interfacing and Integration

Our VNA has allowed us to consolidate services and fold extraneous support models. We call the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I have to see the vendor's new version of the universal archive because it is supposedly easier than...

Sep 2020
(0)
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Manager

Service and Support

When it comes to COVID-19 support, I would give an average rating because we really haven't asked...

Sep 2020
(0)
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 or  to see details.

Manager

Technology

I like the VNA, and I like IBM Watson Health's products overall. The support is lacking, though....

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

Our intent was to do all of our imaging through one specific source and free up our ability to...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

Most of the hospitals that I talk to are only using the VNA on the back end. They might use some...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Lessons Learned

I am trying to help adoption, and the vendor has definitely not been strategic. They are terrible in...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The initial investment when we bought the system has not been met, and we are a couple of years in....

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had issues with the latest upgrades, so we are on an old version. The vendor rewrote the...

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

The vendor’s latest patch looks good, but I haven’t completely tested it. We are extremely cautious...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

I think we would buy the system again. I haven’t used any of the major competitors’ systems, so I...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor rewrote the UI, and we asked for an overview of it, but they said that would cost money....

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

At first, the system didn’t meet the needs that the vendor said it would. But things have gotten...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is insanely complex. There are lots of options that are worded in ways that are hard to...

Aug 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

I have received phenomenal support some days, and other days, I have had to hunt down the support...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s proactivity with the VNA is very bad. The vendor has a system that monitors the VNA to...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

Ongoing training is pretty bad. Everything I know has been self-taught through trial and error. I...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

If I were asked a few years ago, when the system was a central archive for all the facility-based...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The system's functionality wasn't really there before the business relationship started to go...

Aug 2020
(0)
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Manager

Relationship

One of the items on the short list of reasons that we decided to go away from IBM Watson Health is...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

It is nice to have a central location for storage, but we chose IBM iConnect Enterprise Archive...

Aug 2020
(0)
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Manager

Functionality and Upgrades

It has been really nice to provide images to our patients and easy access to those images in a...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

From a support perspective, things have been okay. It is kind of tough and not ideal to connect our...

Aug 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

IBM Watson Health is fine. They do what they say they are going to do, but it would just be nice if...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

When I call support, anybody who knows anything about the archive is not going to be anywhere near...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We are not using this system much for the VNA capabilities. We are using it strictly as an archive,...

Jun 2020
(0)
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Manager

Sales and Contracting

IBM iConnect Enterprise Archive didn't keep their promises. They completely changed how their...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Things were just a struggle. IBM iConnect Enterprise Archive didn't end up being what we originally...

Jun 2020
(0)
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VP/Other Executive

Future Outlook

We are moving away from the product, and that has grabbed the IBM executives’ attention. We have had...

Jun 2020
(0)
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VP/Other Executive

Service and Support

The product has been stable, and we haven’t had problems. But my concern is whether IBM will be able...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is an archive. I wish that it were a bit more open and that we could run reports against...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

IBM charges us for everything. We haven’t had any recent upgrades. When we did get upgrades, we...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We used to have more permissions on the system, and now it is a little more difficult to get data....

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

The product could have integrated better. It was pretty robust in what we could do, but it needed...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

IBM’s phone support and web support have improved after my constant complaining. We found out that...

Jun 2020
(0)
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Manager

Relationship

The product is 100% part of our long-term plans. I would absolutely buy the product again because we...

May 2020
(0)
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Director

Functionality and Upgrades

We have worked on a bidirectional gateway so that everyone who needs it has secure but easy access...

May 2020
(0)
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Manager

Relationship

We hold IBM Watson Health’s feet to the fire when it comes to their promises, so the vendor ends up...

May 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

IBM Watson Health avoids charging for every little thing, but sometimes we do feel nickel-and-dimed...

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The implementation was not quite as smooth as we had hoped it would be. Usually, timing is the...

May 2020
(0)
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Manager

Implementation and Training

The vendor trains our core people, who then go on to train everybody else. We like things that way...

May 2020
(0)
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Manager

Functionality and Upgrades

People don’t even know when we upgrade the system because it just works. The product is super easy...

May 2020
(0)
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Manager

Implementation and Training

My experience with the system has been awesome. Our implementation was very good. The people that...

May 2020
(0)
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Manager

Relationship

We have had a couple of glitches, but the vendor has helped us get things figured out. Working with...

May 2020
(0)
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Director

Functionality and Upgrades

We were planning an upgrade pretty soon so that we were on the most recent version. We have had to...

May 2020
(0)
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Director

Other Observations & Comments

It is unlikely that the system is part of our long-term plans. Years ago, we talked about VNAs and...

May 2020
(0)
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Director

Other Observations & Comments

IBM Watson Health tries to avoid charging us for every little thing, but they just can't avoid some...

May 2020
(0)
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Director

Functionality and Upgrades

When we bought the product, we envisioned dynamic tag morphing. That functionality doesn't work. It...

May 2020
(0)
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Director

Technology

One thing that the vendor sells with their VNA is the Watson Health AI product. We have contributed...

May 2020
(0)
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Manager

Implementation and Training

We had a very difficult implementation. The go-live was delayed for a long time because of how...

Apr 2020
(0)
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Manager

Implementation and Training

To make our implementation more seamless, the vendor could have sent the project to us before as a...

Apr 2020
(0)
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Manager

Service and Support

For upgrades and services, we are in a good spot now with the vendor. I would rate those things high...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have expanded the VNA across our organization and have access to all images in several...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Enterprise Archive is strong, and we have really tested it in and out of radiology,...

Apr 2020
(0)
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VP/Other Executive

Service and Support

While we have deeply adopted the platform that fully supports enterprise imaging and are truly...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I don't care for the exceptions piece in the system. If a study has some incorrect things in it, it...

Apr 2020
(0)
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Manager

Service and Support

I would like to have more visibility into how the archives talk to each other and the PACS. We have...

Apr 2020
(0)
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Manager

Relationship

I can recall a couple of times when someone who may be considered an executive came on-site. We do...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

IBM avoids nickel-and-diming because they basically itemize everything, but items usually have a...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

IBM makes image storage easy. We can attach a lot of images, but the system seems to be really redundant....

Apr 2020
(0)
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Director

Service and Support

The quality of support depends on who we get. IBM's overnight support people aren't as good, but the...

Apr 2020
(0)
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Director

Functionality and Upgrades

I can't think of anything specific that is great about the product. The scalability could be better,...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The VNA seems to be stable. It doesn't tend to fail a lot, and the failover processes work...

Apr 2020
(0)
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 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Some ultrasounds will be stored in our VNA at the point of care. We put the ultrasounds in our PACS...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

I might buy the VNA again, but I would hedge that purchase because of some of the challenges we have...

Mar 2020
(0)
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Manager

Relationship

We asked the vendor to do optimizations for the product that would be worthwhile, and they delivered...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We have exceeded what other facilities are doing with their VNAs.

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would buy the IBM Watson Health VNA over a certain vendor's VNA any day, and I have worked with...

Mar 2020
(0)
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Manager

Other Observations & Comments

I feel somewhat jaded working with different technologies over the years. Each time we go with a new...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We performed an upgrade. All the upgrades were created to fix issues with the version we were moving...

Mar 2020
(0)
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Manager

Relationship

Our account manager from IBM Watson Health is phenomenal and very communicative. The person is...

Mar 2020
(0)
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Manager

Future Outlook

I would probably give the product a fairly high score on overall satisfaction because it does what...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

Sometimes support calls take a while for some of the vendor's product lines, particularly for IBM...

Feb 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

IBM iConnect Enterprise Archive is pretty good. The only thing I could say is I would like to see it...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The system meets our needs. There are no improvements that we want from the system.

Feb 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Since IBM iConnect Enterprise Archive is all virtual, things are easily scalable. The solution has...

Feb 2020
(0)
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Manager

Service and Support

The vendor’s frontline people that I work with are great. They are very engaged, but there are times...

Feb 2020
(0)
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Physician

Implementation and Training

We don't get ongoing training from IBM Watson Health for any of the solutions that we use.

Feb 2020
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Physician

Sales and Contracting

We have one salesperson for the solutions we use, and that person does a good job of staying in...

Feb 2020
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Manager

Functionality and Upgrades

The newest version of the product has a new interface that is going to make things a lot easier. The...

Jan 2020
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Manager

Functionality and Upgrades

I like the scalability of the system. We have the ability to do customizations. The biggest upside...

Jan 2020
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Manager

Sales and Contracting

One thing that was a gotcha for us was that we started paying maintenance early on before we were...

Jan 2020
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Manager

Lessons Learned

Considering that we went with the vendor because we wanted to use their AI tool, I would give them a...

Jan 2020
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Manager

Functionality and Upgrades

Overall, the product works well, but it would be nice to see some changes and see how some of the...

Jan 2020
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