Synapse VNA Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
Synapse VNA works, and there are not many problems with it. The vendor monitors the system well. For...
Login or Create an Account to see details.
Culture, Relationship
The issue I have with Fujifilm is that there was a feature that the vendor said they were going to...
Login or Create an Account to see details.
Relationship, Operations
Fujifilm’s customer support is excellent. However, Fujifilm doesn’t have the best ongoing training....
Login or Create an Account to see details.
Operations
We had a conference with Fujifilm once, but I don't recall ever having a great training session or...
Login or Create an Account to see details.
Relationship
Fujifilm doesn’t keep all their promises around timelines for tickets and new functionality.
Login or Create an Account to see details.
Relationship
Fujifilm’s executive involvement is usually pretty good.
Login or Create an Account to see details.
Relationship
Fujifilm’s support is segregated a little, so they have multiple different platforms. When we call...
Login or Create an Account to see details.
Relationship
We haven’t done an upgrade for Synapse VNA, but we are always satisfied with Fujifilm’s upgrades....
Login or Create an Account to see details.
Product
In Synapse VNA, managing users' security groups is the part that isn't very efficiently programmed....
Login or Create an Account to see details.
Product
Both the file system and database in Synapse VNA are open to us. It is easy for us to do some...
Login or Create an Account to see details.
Value
Fujifilm recently started charging for everything, and I don't like it. It is funny when vendors...
Login or Create an Account to see details.
Operations
Fujifilm doesn’t have training that they actually offer anybody; we just have to figure things out....
Login or Create an Account to see details.
Operations, Product
Fujifilm has been really good with integration. We did an EHR integration with Synapse VNA so that...
Login or Create an Account to see details.
Relationship, Operations, Product
It is rare for a vendor to quickly implement an enhancement request into their newest version, but...
Login or Create an Account to see details.
Operations
I will say that there is a lot going on with Synapse VNA. It isn't really easy to use until we are...
Login or Create an Account to see details.
Value
The way Fujifilm doesn’t charge for every little thing is probably one of the best things about...
Login or Create an Account to see details.
Product
I know we don't use Synapse VNA for as much as it can actually do. I know the solution has a lot of...
Login or Create an Account to see details.
Product
Synapse VNA is good, but it is very hard to navigate.
Login or Create an Account to see details.
Relationship
Fujifilm has had a lot of turnover, so it is sometimes tough to get in touch with someone on the...
Login or Create an Account to see details.
Product
One success of having Synapse VNA is the fact that we are able to manage and float with system...
Login or Create an Account to see details.
Relationship, Product
Synapse VNA has a lot of capabilities. It is very modular and has a lot of support. The Fujifilm...
Login or Create an Account to see details.
Loyalty, Operations
Fujifilm doesn't have training for Synapse VNA. I would like to get away from a SQL data base and...
Login or Create an Account to see details.
Value
Fujifilm avoids charging us for every little thing. They only charge when we ask for something...
Login or Create an Account to see details.
Product, Value
With the magnitude of the system that we have, Synapse VNA works pretty well. Its performance has...
Login or Create an Account to see details.
Relationship
Typically, we don't need to reach out to Fujifilm's leaders. The vendor's support line is more than...
Login or Create an Account to see details.
Relationship
When we have a major production issue, Fujifilm will jump in and help us out. Fujifilm's people are...
Login or Create an Account to see details.
Operations
Usually, we don't get any training from Fujifilm. That training is not needed. When certain features...
Login or Create an Account to see details.
Relationship, Product
Fujifilm has really helped us with migrating the old data that was stored in various other formats....
Login or Create an Account to see details.
Relationship
Fujifilm's support has had its ups and downs, but lately, it has seemed like the vendor has needed...
Login or Create an Account to see details.
Product
We would like to have a little more integration in Synapse VNA between the different ologies....
Login or Create an Account to see details.
Operations
There are always new updates that come out for Synapse VNA. A lot of Fujifilm’s training is through...
Login or Create an Account to see details.
Loyalty
Synapse VNA’s UI is a bit complicated. Synapse VNA isn't amazing, but it meets our needs and does...
Login or Create an Account to see details.
Relationship, Operations
The Fujifilm team has been great to work with, and no serious issues with the product or the...
Login or Create an Account to see details.
Product
With Synapse VNA, there is a lot going on. The system isn't for novice users.
Login or Create an Account to see details.
Loyalty, Product
We are upgrading our VNA. We needed to patch up a vulnerability, and the only remedy was an upgrade....
Login or Create an Account to see details.
Culture, Relationship
There have been a couple of times when we have reached out to Fujifilm's support. At one point, we...
Login or Create an Account to see details.
Product
Synapse VNA is rock-solid, and we have had no problems integrating it with our PACS. That was an...
Login or Create an Account to see details.
Relationship
Fujifilm is a knowledgeable and dedicated group.
Login or Create an Account to see details.
Product
Fujifilm could improve the administrative interface in Synapse VNA a bit and make some things easier...
Login or Create an Account to see details.
Relationship
In general, Fujifilm’s support has been pretty good. However, when dealing with cloud services, I...
Login or Create an Account to see details.
Relationship
Fujifilm does a great job. They are a good partner to us, and they are willing to listen. We have...
Login or Create an Account to see details.
Value
Fujifilm charges for any type of professional service, including small things. They do that even...
Login or Create an Account to see details.
Product
The downside to Synapse VNA is that it is not a very customer-facing, user-friendly environment. It...
Login or Create an Account to see details.
Loyalty, Product
We purchased Synapse and Synapse VNA together so that Synapse VNA could be a long-term archive for...
Login or Create an Account to see details.
Relationship
The only vendor executives we work with at Fujifilm are those who sell us stuff.
Login or Create an Account to see details.
Culture, Product
Synapse VNA does exactly what Fujifilm says it will do. The system is consistent, and it works as...
Login or Create an Account to see details.
Relationship, Product, Value
There is a large amount of work that we have to put into Synapse VNA and the complex way that it is...
Login or Create an Account to see details.
Relationship
Compared to some of the other vendors we have worked with, Fujifilm does a better job of including...
Login or Create an Account to see details.
Product
The Synapse VNA team has done a great job of helping assure us that the data in the product is...
Login or Create an Account to see details.
Operations, Product
It is a little challenging to use Synapse VNA. It is not very intuitive or straightforward. We would...
Login or Create an Account to see details.
Value
I would have to give Synapse VNA high marks with high expectations. We have great hope in it.
Login or Create an Account to see details.
Product
Synapse VNA is more in the background for us, so it is working, but I'm expecting leadership from...
Login or Create an Account to see details.
Operations, Value
I would definitely recommend Fujifilm. I would tell others looking at Synapse VNA that I was really...
Login or Create an Account to see details.
Operations
Fujifilm’s training is good. The Fujifilm project managers do a great job. They are very organized...
Login or Create an Account to see details.
Operations, Product
With Synapse VNA, probably where end users struggle the most is just the ease of use. The user...
Login or Create an Account to see details.
Relationship
There are a couple of things we have been asking Fujifilm for that we are waiting on. Fujifilm...
Login or Create an Account to see details.
Operations
The training for Synapse VNA is pretty straightforward; there is not much to do. Fujifilm is really...
Login or Create an Account to see details.
Operations
Training for Fujifim's different products is done by completely different teams, so there are...
Login or Create an Account to see details.
Product
Synapse VNA is a fairly decent and stable system that I haven't had any trouble with. Synapse VNA is...
Login or Create an Account to see details.
Relationship
Fujifilm is fairly responsive, and we normally get a first-call resolution. There is an escalation...
Login or Create an Account to see details.
Product
Fujifilm could maybe make storage a bit easier to configure. The challenge is we have to create the...
Login or Create an Account to see details.
Loyalty
Hopefully, when we upgrade to the new version of Synapse VNA, my satisfaction will increase. I have...
Login or Create an Account to see details.
Relationship
Synapse VNA seems pretty stable, but their lack of support brings my satisfaction down. They need to...
Login or Create an Account to see details.
Relationship
Support from the vendor has been very good. They have been very attentive. They are a very small...
Login or Create an Account to see details.
Product
The VNA, as it stands for us, is outdated. It is the last thing to get the attention it needs. We...
Login or Create an Account to see details.
Product
From my team's perspective, supporting Synapse VNA is a little clunky. When my team members build...
Login or Create an Account to see details.
Relationship
My team is a little advanced, so when we call Fujifilm for support, we often have to say that we...
Login or Create an Account to see details.
​
Featured Report
Preferences