Synapse VNA Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship, Operations
The Fujifilm team has been great to work with, and no serious issues with the product or the...
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Product
With Synapse VNA, there is a lot going on. The system isn't for novice users.
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Loyalty, Product
We are upgrading our VNA. We needed to patch up a vulnerability, and the only remedy was an upgrade....
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Culture, Relationship
There have been a couple of times when we have reached out to Fujifilm's support. At one point, we...
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Product
Synapse VNA is rock-solid, and we have had no problems integrating it with our PACS. That was an...
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Relationship
Fujifilm is a knowledgeable and dedicated group.
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Product
Fujifilm could improve the administrative interface in Synapse VNA a bit and make some things easier...
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Relationship
In general, Fujifilm’s support has been pretty good. However, when dealing with cloud services, I...
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Relationship
Fujifilm does a great job. They are a good partner to us, and they are willing to listen. We have...
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Value
Fujifilm charges for any type of professional service, including small things. They do that even...
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Product
The downside to Synapse VNA is that it is not a very customer-facing, user-friendly environment. It...
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Loyalty, Product
We purchased Synapse and Synapse VNA together so that Synapse VNA could be a long-term archive for...
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Relationship
The only vendor executives we work with at Fujifilm are those who sell us stuff.
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Culture, Product
Synapse VNA does exactly what Fujifilm says it will do. The system is consistent, and it works as...
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Relationship, Product, Value
There is a large amount of work that we have to put into Synapse VNA and the complex way that it is...
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Relationship
Compared to some of the other vendors we have worked with, Fujifilm does a better job of including...
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Product
The Synapse VNA team has done a great job of helping assure us that the data in the product is...
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Operations, Product
It is a little challenging to use Synapse VNA. It is not very intuitive or straightforward. We would...
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Value
I would have to give Synapse VNA high marks with high expectations. We have great hope in it.
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Product
Synapse VNA is more in the background for us, so it is working, but I'm expecting leadership from...
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Operations, Value
I would definitely recommend Fujifilm. I would tell others looking at Synapse VNA that I was really...
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Operations
Fujifilm’s training is good. The Fujifilm project managers do a great job. They are very organized...
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Operations, Product
With Synapse VNA, probably where end users struggle the most is just the ease of use. The user...
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Relationship
There are a couple of things we have been asking Fujifilm for that we are waiting on. Fujifilm...
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Operations
The training for Synapse VNA is pretty straightforward; there is not much to do. Fujifilm is really...
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Operations
Training for Fujifim's different products is done by completely different teams, so there are...
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Product
Synapse VNA is a fairly decent and stable system that I haven't had any trouble with. Synapse VNA is...
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Relationship
Fujifilm is fairly responsive, and we normally get a first-call resolution. There is an escalation...
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Product
Fujifilm could maybe make storage a bit easier to configure. The challenge is we have to create the...
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Loyalty
Hopefully, when we upgrade to the new version of Synapse VNA, my satisfaction will increase. I have...
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Relationship
Synapse VNA seems pretty stable, but their lack of support brings my satisfaction down. They need to...
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Relationship
Support from the vendor has been very good. They have been very attentive. They are a very small...
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Product
The VNA, as it stands for us, is outdated. It is the last thing to get the attention it needs. We...
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Product
From my team's perspective, supporting Synapse VNA is a little clunky. When my team members build...
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Relationship
My team is a little advanced, so when we call Fujifilm for support, we often have to say that we...
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Relationship, Operations
Synapse VNA is a different animal, and it has taken us a little time to get used to working with it....
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Operations
Fujifilm’s training classes present a lot of information in a very short period of time. The classes...
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Product, Value
The product architecture is rigid and not aligned with our standards. Upgrades are expensive.
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Relationship, Product
Having the studies go to Synapse VNA has been working well. There are no major issues there. We had...
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Product
There has been one persistent issue with Synapse VNA that seems to have followed us over the years,...
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Product
Feature releases sometimes lag with Fujifilm. For example, the most recent version of the solution...
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Culture, Value
With Fujifilm, the upgrades are pretty much free as long as we have a support contract. Fujifilm...
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Operations, Product
Synapse VNA is not very intuitive. There are a lot of settings in there, and if a user is not in...
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Product
As an organization, we gained little by implementing Synapse VNA, mainly because Synapse VNA only...
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Relationship
I have a long history with Fujifilm. They know what I expect on many different levels: support,...
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Product
The VNA works well when we are trying to resolve problems or merge studies. Those are probably its...
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Operations, Product
The vendor could improve the build process in the product for when we add new departments or...
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Culture, Relationship
The vendor keeps their promises within reason. If we run into an issue, the vendor's team is often...
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Loyalty, Product
With Synapse VNA, everything has basically been going fine. There have been incremental improvements...
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Loyalty, Product
We made a major change in the database from SQL to Oracle, and that change went very smoothly....
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Relationship
The TeraMedica division of Fujifilm has excellent technical support. I'm just talking about...
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Loyalty
The VNA has been very stable so far, and we are looking to leverage it more. Our use of it is just...
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Loyalty, Product
Fuji needs to step things from their PACS to the VNA. The VNA could be leveraged a lot more if that...
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Operations
The initial training was very good, but I haven't really gone back and asked for too much more. I...
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Loyalty
I think we will get this on our next upgrade for Synapse VNA, but we would like the ability to...
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Operations, Product
The VNA is definitely first in its class, and it just works. Our only challenge with the product is...
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Relationship
The TeraMedica team has been our gold-star standard for support. Of all the systems and vendors I...
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Loyalty
The system itself has not aged too well. We have had multiple instances of downtime on the system....
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Relationship
As the vendor's customer base is increasing substantially, they need to beef up their support line....
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Relationship
We have routine discussions with our leadership and the vendor's leadership where they talk about...
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Product
What I like about the product is the ease of the application in adding more devices or destinations....
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Relationship, Operations
When we implemented a newer version of the product, we started seeing some ripple effects that...
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Culture, Relationship
Fuji has been a little squirrely with us between technical support and sales. There have been some...
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