Synapse VNA Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations, Product

Synapse VNA works, and there are not many problems with it. The vendor monitors the system well. For...

Jun 2025
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Manager

Culture, Relationship

The issue I have with Fujifilm is that there was a feature that the vendor said they were going to...

Jun 2025
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Analyst/Coordinator

Relationship, Operations

Fujifilm’s customer support is excellent. However, Fujifilm doesn’t have the best ongoing training....

Jun 2025
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Analyst/Coordinator

Operations

We had a conference with Fujifilm once, but I don't recall ever having a great training session or...

May 2025
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Manager

Relationship

Fujifilm doesn’t keep all their promises around timelines for tickets and new functionality.

May 2025
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Manager

Relationship

Fujifilm’s executive involvement is usually pretty good.

May 2025
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Manager

Relationship

Fujifilm’s support is segregated a little, so they have multiple different platforms. When we call...

May 2025
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Manager

Relationship

We haven’t done an upgrade for Synapse VNA, but we are always satisfied with Fujifilm’s upgrades....

May 2025
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Analyst/Coordinator

Product

In Synapse VNA, managing users' security groups is the part that isn't very efficiently programmed....

May 2025
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Analyst/Coordinator

Product

Both the file system and database in Synapse VNA are open to us. It is easy for us to do some...

May 2025
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Analyst/Coordinator

Value

Fujifilm recently started charging for everything, and I don't like it. It is funny when vendors...

May 2025
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Analyst/Coordinator

Operations

Fujifilm doesn’t have training that they actually offer anybody; we just have to figure things out....

May 2025
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Analyst/Coordinator

Operations, Product

Fujifilm has been really good with integration. We did an EHR integration with Synapse VNA so that...

May 2025
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Analyst/Coordinator

Relationship, Operations, Product

It is rare for a vendor to quickly implement an enhancement request into their newest version, but...

May 2025
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Analyst/Coordinator

Operations

I will say that there is a lot going on with Synapse VNA. It isn't really easy to use until we are...

Apr 2025
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Analyst/Coordinator

Value

The way Fujifilm doesn’t charge for every little thing is probably one of the best things about...

Apr 2025
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Manager

Product

I know we don't use Synapse VNA for as much as it can actually do. I know the solution has a lot of...

Apr 2025
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Manager

Product

Synapse VNA is good, but it is very hard to navigate.

Apr 2025
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Manager

Relationship

Fujifilm has had a lot of turnover, so it is sometimes tough to get in touch with someone on the...

Apr 2025
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Analyst/Coordinator

Product

One success of having Synapse VNA is the fact that we are able to manage and float with system...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Synapse VNA has a lot of capabilities. It is very modular and has a lot of support. The Fujifilm...

Apr 2025
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Analyst/Coordinator

Loyalty, Operations

Fujifilm doesn't have training for Synapse VNA. I would like to get away from a SQL data base and...

Apr 2025
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Analyst/Coordinator

Value

Fujifilm avoids charging us for every little thing. They only charge when we ask for something...

Apr 2025
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Analyst/Coordinator

Product, Value

With the magnitude of the system that we have, Synapse VNA works pretty well. Its performance has...

Apr 2025
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Analyst/Coordinator

Relationship

Typically, we don't need to reach out to Fujifilm's leaders. The vendor's support line is more than...

Apr 2025
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Analyst/Coordinator

Relationship

When we have a major production issue, Fujifilm will jump in and help us out. Fujifilm's people are...

Apr 2025
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Analyst/Coordinator

Operations

Usually, we don't get any training from Fujifilm. That training is not needed. When certain features...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Fujifilm has really helped us with migrating the old data that was stored in various other formats....

Apr 2025
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Analyst/Coordinator

Relationship

Fujifilm's support has had its ups and downs, but lately, it has seemed like the vendor has needed...

Apr 2025
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Manager

Product

We would like to have a little more integration in Synapse VNA between the different ologies....

Apr 2025
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Manager

Operations

There are always new updates that come out for Synapse VNA. A lot of Fujifilm’s training is through...

Apr 2025
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Manager

Loyalty

Synapse VNA’s UI is a bit complicated. Synapse VNA isn't amazing, but it meets our needs and does...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

The Fujifilm team has been great to work with, and no serious issues with the product or the...

Mar 2025
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Manager

Product

With Synapse VNA, there is a lot going on. The system isn't for novice users.

Mar 2025
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Manager

Loyalty, Product

We are upgrading our VNA. We needed to patch up a vulnerability, and the only remedy was an upgrade....

Mar 2025
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Manager

Culture, Relationship

There have been a couple of times when we have reached out to Fujifilm's support. At one point, we...

Mar 2025
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Manager

Product

Synapse VNA is rock-solid, and we have had no problems integrating it with our PACS. That was an...

Feb 2025
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Manager

Relationship

Fujifilm is a knowledgeable and dedicated group.

Feb 2025
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Manager

Product

Fujifilm could improve the administrative interface in Synapse VNA a bit and make some things easier...

Feb 2025
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Manager

Relationship

In general, Fujifilm’s support has been pretty good. However, when dealing with cloud services, I...

Feb 2025
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Manager

Relationship

Fujifilm does a great job. They are a good partner to us, and they are willing to listen. We have...

Feb 2025
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Manager

Value

Fujifilm charges for any type of professional service, including small things. They do that even...

Feb 2025
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Manager

Product

The downside to Synapse VNA is that it is not a very customer-facing, user-friendly environment. It...

Feb 2025
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Manager

Loyalty, Product

We purchased Synapse and Synapse VNA together so that Synapse VNA could be a long-term archive for...

Feb 2025
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Manager

Relationship

The only vendor executives we work with at Fujifilm are those who sell us stuff.

Feb 2025
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Director

Culture, Product

Synapse VNA does exactly what Fujifilm says it will do. The system is consistent, and it works as...

Jan 2025
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Analyst/Coordinator

Relationship, Product, Value

There is a large amount of work that we have to put into Synapse VNA and the complex way that it is...

Jan 2025
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Manager

Relationship

Compared to some of the other vendors we have worked with, Fujifilm does a better job of including...

Jan 2025
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Manager

Product

The Synapse VNA team has done a great job of helping assure us that the data in the product is...

Jan 2025
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Manager

Operations, Product

It is a little challenging to use Synapse VNA. It is not very intuitive or straightforward. We would...

Jan 2025
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CTO

Value

I would have to give Synapse VNA high marks with high expectations. We have great hope in it.

Jan 2025
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CTO

Product

Synapse VNA is more in the background for us, so it is working, but I'm expecting leadership from...

Jan 2025
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Manager

Operations, Value

I would definitely recommend Fujifilm. I would tell others looking at Synapse VNA that I was really...

Jan 2025
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Manager

Operations

Fujifilm’s training is good. The Fujifilm project managers do a great job. They are very organized...

Jan 2025
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Manager

Operations, Product

With Synapse VNA, probably where end users struggle the most is just the ease of use. The user...

Jan 2025
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Manager

Relationship

There are a couple of things we have been asking Fujifilm for that we are waiting on. Fujifilm...

Jan 2025
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Manager

Operations

The training for Synapse VNA is pretty straightforward; there is not much to do. Fujifilm is really...

Jan 2025
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Manager

Operations

Training for Fujifim's different products is done by completely different teams, so there are...

Jan 2025
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Manager

Product

Synapse VNA is a fairly decent and stable system that I haven't had any trouble with. Synapse VNA is...

Jan 2025
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Manager

Relationship

Fujifilm is fairly responsive, and we normally get a first-call resolution. There is an escalation...

Jan 2025
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Manager

Product

Fujifilm could maybe make storage a bit easier to configure. The challenge is we have to create the...

Jan 2025
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Manager

Loyalty

Hopefully, when we upgrade to the new version of Synapse VNA, my satisfaction will increase. I have...

Nov 2024
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Manager

Relationship

Synapse VNA seems pretty stable, but their lack of support brings my satisfaction down. They need to...

Nov 2024
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Manager

Relationship

Support from the vendor has been very good. They have been very attentive. They are a very small...

Oct 2024
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Manager

Product

The VNA, as it stands for us, is outdated. It is the last thing to get the attention it needs. We...

Oct 2024
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VP/Other Executive

Product

From my team's perspective, supporting Synapse VNA is a little clunky. When my team members build...

Sep 2024
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VP/Other Executive

Relationship

My team is a little advanced, so when we call Fujifilm for support, we often have to say that we...

Sep 2024
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