Synapse VNA Commentary

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Synapse VNA is maybe part of our future plans. A lot of things are changing, especially with the Big...

There's not a whole lot we can do in Synapse VNA as end users. With what we are able to do, Fujifilm...

Fujifilm's support is done through a ticket-based system. We have good relationships with the...

In terms of the VNA, I haven't seen any road maps for it in several years, so I don't know what...

I think very highly of Fujifilm, but their VNA was not able to support our environment as we were...

Synapse VNA works, but it is not the cleanest design. We would like to pull other areas into Synapse...

If I were making the decision again, I would purchase other Fujifilm products, but I wouldn't...

When it comes to what to focus on, the biggest thing that's going to hit Fujifilm is going to be AI...

There's no end-user access to the VNA, so it's really just admin training for Synapse VNA, but...

Synapse VNA is very sound. It is an exceptional product. The training was the best from Fujifilm,...

Fujifilm’s charges have been pretty clear. Fujifilm reaches out to us for true-ups and things like...

Fujifilm’s support is just so inconsistent. There are times when we get certain engineers who are...

Development and innovation are a really weak point for Fujifilm. Enhancement requests that we submit...

Synapse VNA is strong in its ability to process the volumes of data that we have.

Synapse VNA does its job and doesn’t have issues. We use it for archiving, but we don’t use it...

To improve the customer experience, I would recommend having a way to set a time-out for users who...

The biggest opportunity for product improvement is to make it easier to stay informed about updates.

The vendor’s biggest strength is reliability. I like that I don't have to worry about the system....

The Fujifilm representative who left was someone I had worked closely with over the last several...

From an operational and functionality standpoint, Synapse VNA has been a rock-solid platform for us,...

Fujifilm tried to build out an AI offering native to their Synapse VNA product, and it didn’t really...

We’re not being nickel-and-dimed for anything with Synapse VNA. We pay for whatever the volume is....

Usually, the majority of the things that we want are already in the vendor's timeline. They are...

If needed, I can ask the vendor's developers to take a look at things, and they are pretty responsive....

We like the product, we like the people who support it, and we definitely give referrals to others...

The vendor needs more people for their support team. The support people they do have are capable,...

Synapse VNA does everything we ask for. It is very scalable, with a high amount of functionality. It...

The training program for Synapse VNA doesn’t really exist. Fujifilm can help with some materials,...

When we visited the idea of moving to the cloud with the solution, it seemed more expensive than...

We have a pretty good partnership with Fujifilm; we're able to work with them. We worked with the...

Synapse VNA is good. It's a core piece, and I don't think it's that expensive.

The VNA doesn't have direct end users. It's more of a back-end system. We’d like improved change...

Fujifilm is knowledgeable. They have very good support personnel, and those people handle things...

For Synapse VNA, I received administrator-level training, and I trained all of the end users. The...

Synapse VNA is a pretty good product. Once in a while, there is something we don't have, but almost...

We recently upgraded Synapse VNA to a new version, and the new version is really good. In the old...

The partnership we have with Fujifilm is pretty good. At the beginning, when we started to use...

We have had service contracts with Fujifilm for a long time. We are clear on how we are charged and...

Compared to the vendor's PACS, Synapse VNA isn't easy to use. Synapse VNA could have a better...

The solution has good value. It opened up patient care to more physicians when we started sending...

It is hard to get support from the vendor. We have to go through the vendor's level-one support....

Fujifilm's backup and support team have been very good.

Fujifilm has partnered with us since Synapse VNA's go-live. We have regular check-ins with their...

The thing that I like most about Synapse VNA is its interoperability and improved stability. The...

What I like most about the product is its robustness.

The biggest opportunity for product improvement is reporting.

The biggest strengths of the vendor are uptime and multidata-source support.

Fujifilm's training works the way it needs to. We are always able to get support when we need it....

The vendor's support for Synapse VNA has felt a bit lacking recently. That might be due to internal...

At one point, we had to renegotiate some charges with Fujifilm, but that worked well. Historically,...

Fujifilm has really stepped up to support us with digital pathology. We permanently store the images...

It is rare that we need support for Synapse VNA, but I have worked with capable VNA team members at...

The system's automated alerts for issues could be improved. Other than those, Synapse VNA is a good...

Synapse VNA is rock solid. It is my favorite Fujifilm product. It integrates with Fujifilm's PACS...

In some areas, the vendor has some active monitoring going on, but on the VNA and mobility sides,...

The training has actually been very good. The vendor provides a course for system admins and comes...

Fujifilm has been great in terms of support. They know me well. I can call them just about any time...

Synapse VNA works as they said. We don't really have any users who touch the solution except for our...

So far, I'm happy with Synapse VNA, but I don't yet know how likely I would be to recommend it to...

Synapse VNA seems to be pretty quick. It works well. We only have one system hooked up to it, but we...

I have been pretty okay with Synapse VNA. We haven't had many issues with it. We have had an...

I think we are okay with the pricing we got on Synapse VNA. I'm happy with the product. Synapse VNA...

Synapse VNA seems to be pretty robust. We haven't had a lot of complaints or issues with the system...

The system is challenging for end users to use because its user interface isn't quite as clear as...

The communication and data transfer between Synapse VNA and our PACS have been challenging for us...

Fujifilm has done a fair job of keeping to our timelines and such. If we desperately need someone at...

Fujifilm does a great job of managing the project, managing it quickly, and getting the right...

Out of all the Fujifilm solutions we use, Synapse VNA is where we have most dramatically received...

I think the good thing that is coming out now with Synapse VNA is that it is going to actually be...

If we are going up a version, Fujifilm brings people on-site for training. In addition, I can...

We have had some integration issues, but the limitation has been on the network because we utilize...

We plan to keep Synapse VNA. We would be kind of dead in the water if we didn't have imaging....

Fujifilm has been exceptionally quick to respond to most everything we have run into. They do a good...

Fujifilm has been a pleasure to work with. I think Fujifilm avoids charging for every little thing....

I genuinely enjoy using Fujifilm’s product. It works really well. I believe most of the issues that...

Synapse VNA’s GUI is slow. It is not very intuitive. And it has kind of an outdated UI design.

There is latency in Synapse VNA. The solution takes a long time to retrieve images when needed....

Fujifilm hasn't been able to give us a clear path to make Synapse VNA the complete back end of all...