Synapse VNA Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Product
Usually, the majority of the things that we want are already in the vendor's timeline. They are...
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Relationship
If needed, I can ask the vendor's developers to take a look at things, and they are pretty responsive....
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Relationship, Product
We like the product, we like the people who support it, and we definitely give referrals to others...
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Relationship
The vendor needs more people for their support team. The support people they do have are capable,...
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Product
Synapse VNA does everything we ask for. It is very scalable, with a high amount of functionality. It...
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Operations
The training program for Synapse VNA doesn’t really exist. Fujifilm can help with some materials,...
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Loyalty
When we visited the idea of moving to the cloud with the solution, it seemed more expensive than...
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Relationship
We have a pretty good partnership with Fujifilm; we're able to work with them. We worked with the...
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Product, Value
Synapse VNA is good. It's a core piece, and I don't think it's that expensive.
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Product
The VNA doesn't have direct end users. It's more of a back-end system. We’d like improved change...
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Relationship
Fujifilm is knowledgeable. They have very good support personnel, and those people handle things...
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Operations
For Synapse VNA, I received administrator-level training, and I trained all of the end users. The...
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Product
Synapse VNA is a pretty good product. Once in a while, there is something we don't have, but almost...
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Loyalty, Product
We recently upgraded Synapse VNA to a new version, and the new version is really good. In the old...
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Relationship
The partnership we have with Fujifilm is pretty good. At the beginning, when we started to use...
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Culture
We have had service contracts with Fujifilm for a long time. We are clear on how we are charged and...
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Product
Compared to the vendor's PACS, Synapse VNA isn't easy to use. Synapse VNA could have a better...
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Product, Value
The solution has good value. It opened up patient care to more physicians when we started sending...
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Relationship
It is hard to get support from the vendor. We have to go through the vendor's level-one support....
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Relationship
Fujifilm's backup and support team have been very good.
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Relationship
Fujifilm has partnered with us since Synapse VNA's go-live. We have regular check-ins with their...
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Product
The thing that I like most about Synapse VNA is its interoperability and improved stability. The...
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Product
What I like most about the product is its robustness.
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Product
The biggest opportunity for product improvement is reporting.
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Relationship, Product
The biggest strengths of the vendor are uptime and multidata-source support.
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Operations
Fujifilm's training works the way it needs to. We are always able to get support when we need it....
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Relationship
The vendor's support for Synapse VNA has felt a bit lacking recently. That might be due to internal...
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Culture
At one point, we had to renegotiate some charges with Fujifilm, but that worked well. Historically,...
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Relationship, Product
Fujifilm has really stepped up to support us with digital pathology. We permanently store the images...
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Relationship
It is rare that we need support for Synapse VNA, but I have worked with capable VNA team members at...
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Product
The system's automated alerts for issues could be improved. Other than those, Synapse VNA is a good...
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Product
Synapse VNA is rock solid. It is my favorite Fujifilm product. It integrates with Fujifilm's PACS...
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Relationship, Product
In some areas, the vendor has some active monitoring going on, but on the VNA and mobility sides,...
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Operations
The training has actually been very good. The vendor provides a course for system admins and comes...
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Relationship
Fujifilm has been great in terms of support. They know me well. I can call them just about any time...
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Culture, Operations, Product
Synapse VNA works as they said. We don't really have any users who touch the solution except for our...
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Product
So far, I'm happy with Synapse VNA, but I don't yet know how likely I would be to recommend it to...
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Product
Synapse VNA seems to be pretty quick. It works well. We only have one system hooked up to it, but we...
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Product
I have been pretty okay with Synapse VNA. We haven't had many issues with it. We have had an...
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Culture, Value
I think we are okay with the pricing we got on Synapse VNA. I'm happy with the product. Synapse VNA...
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Product
Synapse VNA seems to be pretty robust. We haven't had a lot of complaints or issues with the system...
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Operations, Product
The system is challenging for end users to use because its user interface isn't quite as clear as...
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Product
The communication and data transfer between Synapse VNA and our PACS have been challenging for us...
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Relationship
Fujifilm has done a fair job of keeping to our timelines and such. If we desperately need someone at...
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Relationship, Operations
Fujifilm does a great job of managing the project, managing it quickly, and getting the right...
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Value
Out of all the Fujifilm solutions we use, Synapse VNA is where we have most dramatically received...
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Loyalty
I think the good thing that is coming out now with Synapse VNA is that it is going to actually be...
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Operations
If we are going up a version, Fujifilm brings people on-site for training. In addition, I can...
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Product
We have had some integration issues, but the limitation has been on the network because we utilize...
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Loyalty, Value
We plan to keep Synapse VNA. We would be kind of dead in the water if we didn't have imaging....
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Relationship
Fujifilm has been exceptionally quick to respond to most everything we have run into. They do a good...
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Value
Fujifilm has been a pleasure to work with. I think Fujifilm avoids charging for every little thing....
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Product
I genuinely enjoy using Fujifilm’s product. It works really well. I believe most of the issues that...
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Product
Synapse VNA’s GUI is slow. It is not very intuitive. And it has kind of an outdated UI design.
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Relationship
There is latency in Synapse VNA. The solution takes a long time to retrieve images when needed....
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Product
Fujifilm hasn't been able to give us a clear path to make Synapse VNA the complete back end of all...
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Loyalty
One issue we have is that Fujifilm promised that their new version supports digital pathology...
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Culture, Loyalty, Relationship
Overall, Synapse VNA is stable. We will be doing an upgrade project because we have many archival...
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Operations, Product
Synapse VNA works, and there are not many problems with it. The vendor monitors the system well. For...
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Culture, Relationship
The issue I have with Fujifilm is that there was a feature that the vendor said they were going to...
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Relationship, Operations
Fujifilm’s customer support is excellent. However, Fujifilm doesn’t have the best ongoing training....
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Operations
We had a conference with Fujifilm once, but I don't recall ever having a great training session or...
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Relationship
Fujifilm doesn’t keep all their promises around timelines for tickets and new functionality.
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Relationship
Fujifilm’s executive involvement is usually pretty good.
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Relationship
Fujifilm’s support is segregated a little, so they have multiple different platforms. When we call...
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Relationship
We haven’t done an upgrade for Synapse VNA, but we are always satisfied with Fujifilm’s upgrades....
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Product
In Synapse VNA, managing users' security groups is the part that isn't very efficiently programmed....
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Product
Both the file system and database in Synapse VNA are open to us. It is easy for us to do some...
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Value
Fujifilm recently started charging for everything, and I don't like it. It is funny when vendors...
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Operations
Fujifilm doesn’t have training that they actually offer anybody; we just have to figure things out....
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Operations, Product
Fujifilm has been really good with integration. We did an EHR integration with Synapse VNA so that...
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Relationship, Operations, Product
It is rare for a vendor to quickly implement an enhancement request into their newest version, but...
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Operations
I will say that there is a lot going on with Synapse VNA. It isn't really easy to use until we are...
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Value
The way Fujifilm doesn’t charge for every little thing is probably one of the best things about...
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Product
I know we don't use Synapse VNA for as much as it can actually do. I know the solution has a lot of...
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Product
Synapse VNA is good, but it is very hard to navigate.
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Relationship
Fujifilm has had a lot of turnover, so it is sometimes tough to get in touch with someone on the...
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Commentary Summary
Comment Type Breakout