Synapse VNA Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations, Product
Synapse VNA works, and there are not many problems with it. The vendor monitors the system well. For...
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Culture, Relationship
The issue I have with Fujifilm is that there was a feature that the vendor said they were going to...
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Relationship, Operations
Fujifilm’s customer support is excellent. However, Fujifilm doesn’t have the best ongoing training....
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Operations
We had a conference with Fujifilm once, but I don't recall ever having a great training session or...
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Relationship
Fujifilm doesn’t keep all their promises around timelines for tickets and new functionality.
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Relationship
Fujifilm’s executive involvement is usually pretty good.
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Relationship
Fujifilm’s support is segregated a little, so they have multiple different platforms. When we call...
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Relationship
We haven’t done an upgrade for Synapse VNA, but we are always satisfied with Fujifilm’s upgrades....
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Product
In Synapse VNA, managing users' security groups is the part that isn't very efficiently programmed....
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Product
Both the file system and database in Synapse VNA are open to us. It is easy for us to do some...
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Value
Fujifilm recently started charging for everything, and I don't like it. It is funny when vendors...
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Operations
Fujifilm doesn’t have training that they actually offer anybody; we just have to figure things out....
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Operations, Product
Fujifilm has been really good with integration. We did an EHR integration with Synapse VNA so that...
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Relationship, Operations, Product
It is rare for a vendor to quickly implement an enhancement request into their newest version, but...
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Operations
I will say that there is a lot going on with Synapse VNA. It isn't really easy to use until we are...
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Value
The way Fujifilm doesn’t charge for every little thing is probably one of the best things about...
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Product
I know we don't use Synapse VNA for as much as it can actually do. I know the solution has a lot of...
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Product
Synapse VNA is good, but it is very hard to navigate.
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Relationship
Fujifilm has had a lot of turnover, so it is sometimes tough to get in touch with someone on the...
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Product
One success of having Synapse VNA is the fact that we are able to manage and float with system...
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Relationship, Product
Synapse VNA has a lot of capabilities. It is very modular and has a lot of support. The Fujifilm...
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Loyalty, Operations
Fujifilm doesn't have training for Synapse VNA. I would like to get away from a SQL data base and...
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Value
Fujifilm avoids charging us for every little thing. They only charge when we ask for something...
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Product, Value
With the magnitude of the system that we have, Synapse VNA works pretty well. Its performance has...
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Relationship
Typically, we don't need to reach out to Fujifilm's leaders. The vendor's support line is more than...
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Relationship
When we have a major production issue, Fujifilm will jump in and help us out. Fujifilm's people are...
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Operations
Usually, we don't get any training from Fujifilm. That training is not needed. When certain features...
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Relationship, Product
Fujifilm has really helped us with migrating the old data that was stored in various other formats....
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Relationship
Fujifilm's support has had its ups and downs, but lately, it has seemed like the vendor has needed...
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Product
We would like to have a little more integration in Synapse VNA between the different ologies....
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Operations
There are always new updates that come out for Synapse VNA. A lot of Fujifilm’s training is through...
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Loyalty
Synapse VNA’s UI is a bit complicated. Synapse VNA isn't amazing, but it meets our needs and does...
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Relationship, Operations
The Fujifilm team has been great to work with, and no serious issues with the product or the...
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Product
With Synapse VNA, there is a lot going on. The system isn't for novice users.
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Loyalty, Product
We are upgrading our VNA. We needed to patch up a vulnerability, and the only remedy was an upgrade....
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Culture, Relationship
There have been a couple of times when we have reached out to Fujifilm's support. At one point, we...
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Product
Synapse VNA is rock-solid, and we have had no problems integrating it with our PACS. That was an...
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Relationship
Fujifilm is a knowledgeable and dedicated group.
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Product
Fujifilm could improve the administrative interface in Synapse VNA a bit and make some things easier...
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Relationship
In general, Fujifilm’s support has been pretty good. However, when dealing with cloud services, I...
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Relationship
Fujifilm does a great job. They are a good partner to us, and they are willing to listen. We have...
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Value
Fujifilm charges for any type of professional service, including small things. They do that even...
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Product
The downside to Synapse VNA is that it is not a very customer-facing, user-friendly environment. It...
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Loyalty, Product
We purchased Synapse and Synapse VNA together so that Synapse VNA could be a long-term archive for...
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Relationship
The only vendor executives we work with at Fujifilm are those who sell us stuff.
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Culture, Product
Synapse VNA does exactly what Fujifilm says it will do. The system is consistent, and it works as...
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Relationship, Product, Value
There is a large amount of work that we have to put into Synapse VNA and the complex way that it is...
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Relationship
Compared to some of the other vendors we have worked with, Fujifilm does a better job of including...
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Product
The Synapse VNA team has done a great job of helping assure us that the data in the product is...
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Operations, Product
It is a little challenging to use Synapse VNA. It is not very intuitive or straightforward. We would...
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Value
I would have to give Synapse VNA high marks with high expectations. We have great hope in it.
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Product
Synapse VNA is more in the background for us, so it is working, but I'm expecting leadership from...
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Operations, Value
I would definitely recommend Fujifilm. I would tell others looking at Synapse VNA that I was really...
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Operations
Fujifilm’s training is good. The Fujifilm project managers do a great job. They are very organized...
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Operations, Product
With Synapse VNA, probably where end users struggle the most is just the ease of use. The user...
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Relationship
There are a couple of things we have been asking Fujifilm for that we are waiting on. Fujifilm...
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Operations
The training for Synapse VNA is pretty straightforward; there is not much to do. Fujifilm is really...
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Operations
Training for Fujifim's different products is done by completely different teams, so there are...
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Product
Synapse VNA is a fairly decent and stable system that I haven't had any trouble with. Synapse VNA is...
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Relationship
Fujifilm is fairly responsive, and we normally get a first-call resolution. There is an escalation...
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Product
Fujifilm could maybe make storage a bit easier to configure. The challenge is we have to create the...
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Loyalty
Hopefully, when we upgrade to the new version of Synapse VNA, my satisfaction will increase. I have...
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Relationship
Synapse VNA seems pretty stable, but their lack of support brings my satisfaction down. They need to...
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Relationship
Support from the vendor has been very good. They have been very attentive. They are a very small...
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Product
The VNA, as it stands for us, is outdated. It is the last thing to get the attention it needs. We...
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Product
From my team's perspective, supporting Synapse VNA is a little clunky. When my team members build...
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Relationship
My team is a little advanced, so when we call Fujifilm for support, we often have to say that we...
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