Medfusion 4000 (Syringe) Commentary
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Jackson Tate
Research Director
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User Commentary

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Manager

Loyalty, Product

A big driving reason why we like our pumps is that there is a difference between ICU Medical’s...

Feb 2024
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Director

Relationship, Product

ICU Medical identifies issues, and then there is a serious lag time before they get them corrected,...

Dec 2023
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(0)
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Director

Operations

The training could be better. I'm neither satisfied nor dissatisfied with it. The pump is old, so...

Dec 2023
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Director

Product

The pump does not have any interoperability currently. The pump does not support interoperability,...

Dec 2023
||
(0)
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Director

Relationship

My satisfaction with the vendor's executive involvement depends on whether I can connect to the...

Dec 2023
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Director

Loyalty, Product

The pump kind of meets our needs, but the technology is outdated. The software is probably DOS...

Dec 2023
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Director

Product, Value

I would buy the pump again. If there were a newer, better pump on the market, I would look really...

Dec 2023
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Director

Relationship, Product

I have a problem with a device, and it has some of the software on it. The device has an individual...

Dec 2023
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Nurse

Value

It absolutely throws me over the edge that ICU Medical charges us to investigate a pump that failed...

Nov 2023
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(0)
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Nurse

Product

We never thought the pumps were a problem, but we have had one problem after another since we...

Nov 2023
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Nurse

Loyalty, Relationship

The vendor is still in transition between Medfusion, Smiths Medical, and ICU Medical, so if we go to...

Nov 2023
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Nurse

Loyalty, Relationship

The representatives that we have now with ICU Medical are very good. However, they are incredibly...

Nov 2023
||
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Nurse

Relationship, Product

The clinical pharmacists at ICU Medical have always been fantastic, and they continue to be...

Nov 2023
||
(0)
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Nurse

Relationship

We have had ICU Medical pumps forever, and I have loved the pumps and the company. But over the last...

Nov 2023
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Nurse

Relationship, Operations, Product

The Medfusion 4000 pumps were the first wireless version of the Medfusion syringe pump. When we went...

Nov 2023
||
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Manager

Relationship, Product

There hasn’t been a significant change with ICU Medical in the last year other than just a change in...

Nov 2023
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Manager

Culture

My dissatisfaction with the product working as promoted is probably not really due to the vendor per...

Nov 2023
||
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Manager

Product

I don't know that the Medfusion 4000 supports our integration goals. In general, from a system...

Nov 2023
||
(0)
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Director

Product

I actually don't like the pumps. I don't think they are very intuitive, and there are so many...

Nov 2023
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Manager

Relationship, Product

The pumps ended up sitting in our shop for a long time due to them having tons of recalls; that was...

Nov 2023
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Manager

Loyalty, Product

We tried to do EHR interoperability with the pumps, but there were too many barriers and issues. It...

Sep 2023
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Manager

Relationship

We had a really great pharmacy representative from ICU Medical who was able to answer all of our...

Sep 2023
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Manager

Operations

Our most recent upgrade was a little shaky, and I'm not really sure whether that was our fault or...

Sep 2023
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Manager

Product

When we are updating the library, it is hard for us to see because we are allowed to put changes...

Sep 2023
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Director

Relationship, Operations, Value

I would like support from the vendor. I explained to them that the person that was managing the...

Aug 2023
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Manager

Loyalty, Relationship

ICU Medical is the new owner of the Medfusion 4000. They bought out Smiths Medical, who was the...

Aug 2023
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Manager

Operations

We are really getting no training on the Medfusion 4000. It is pretty simple to use, but we really...

Aug 2023
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Manager

Product

Because it is a niche product, the Medfusion 4000 probably has a higher rating for its ease of use...

Aug 2023
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(0)
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Director

Operations

ICU Medical was very supportive and on board for the implementation.

Jul 2023
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(0)
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Director

Relationship, Product

The pumps have been so good for us. We haven't had to reach out or have much ongoing conversation...

Jul 2023
||
(0)
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Director

Loyalty

ICU Medical isn’t there yet when it comes to integration. The pump isn't bad, but I am a little mad...

Jul 2023
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(0)
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Director

Product

Medfusion is a pretty good software program for pediatric dosing. We can do weight-based dosing,...

Jul 2023
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(0)
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Director

Product

The screen on the syringe pump could be improved. I don't understand why ICU Medical can't have...

Jul 2023
||
(0)
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Manager

Loyalty, Product

Overall, the Medfusion 4000 has been better than the older versions. It is a little more robust, but...

Jul 2023
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Manager

Relationship, Value

We do a lot of the service in-house, which makes things better and more cost effective for us. We...

Jul 2023
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Manager

Product

There was a recall on the product because of a software issue that needed to be updated. ICU Medical...

Jul 2023
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Manager

Operations, Product

ICU Medical has a web-based program called MedNet where we can run reports. There is a help icon for...

Jul 2023
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Manager

Relationship

There was one recall, and there was a mass email that went out, but no one from ICU Medical actually...

Jul 2023
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(0)
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Manager

Product

The product has drug libraries, but the system is not integrated with the EMR right now.

Jun 2023
||
(0)
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Manager

Loyalty

Some new syringe pumps are coming out in the market, and I would probably select one of those pumps...

Jun 2023
||
(0)
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Manager

Relationship

Every time I have called ICU Medical, the vendor has been helpful. I have been able to get issues...

Jun 2023
||
(0)
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Nurse

Loyalty, Loyalty

Because Smiths Medical got bought out by ICU Medical, we are worried that the vendor will stop...

Apr 2023
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Nurse

Relationship, Relationship, Product, Product

We have had some issues with the pump shutting off because the battery has supposedly been low, but...

Apr 2023
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(0)
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Manager

Relationship, Relationship

The vendor is pretty responsive to my questions when I call in, and they help me solve my issues.

Apr 2023
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(0)
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Manager

Operations, Operations

The technical manuals for all the pumps are quite decent and thorough. The manuals don't leave users...

Apr 2023
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(0)
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Manager

Relationship, Relationship

ICU Medical is a good partner. We can purchase parts for the product. The vendor provides technical...

Apr 2023
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(0)
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Manager

Culture

Our biggest pain point with the product is the fragility of the physical device. We could not plan...

Mar 2023
||
(0)
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Director

Product

The product has autodocumentation functionality but not autoprogramming functionality. An...

Mar 2023
||
(0)
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Director

Operations

Training with the Medfusion 4000 pumps has been really good. We could call ICU Medical, and they...

Mar 2023
||
(0)
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Director

Relationship, Product

Because of the recalls for the Medfusion 4000 pumps, we were unable to use the pumps for a time, and...

Mar 2023
||
(0)
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Director

Product

With the Medfusion 4000 pumps, all the reporting that comes through them and how easy it is to...

Mar 2023
||
(0)
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Director

Product

ICU Medical should improve the product's LDAP functionality, which is like single sign-on...

Mar 2023
||
(0)
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Director

Relationship

My satisfaction with the vendor's support used to be higher in the past, but since the vendor...

Mar 2023
||
(0)
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Manager

Relationship

Since Smiths Medical became ICU Medical, the service has been very slow. When we need to talk with...

Mar 2023
||
(0)
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Manager

Product

The Medfusion 4000 pumps aren't that reliable. Since we got the pumps, we have had a lot of issues....

Mar 2023
||
(0)
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Director

Loyalty, Relationship

We purchased the Medfusion 4000 specifically so that we could have EMR interoperability....

Mar 2023
||
(0)
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Director

Product

Our nursing and pharmacy teams are used to the product. We have the pumps, and they work. But there...

Mar 2023
||
(0)
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Director

Product

We can manually go in and look at some metrics and things. But it is really tough not to have data...

Mar 2023
||
(0)
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Manager

Product

Upgrades to the Medfusion 4000 have made very few changes on the nursing side of things. The library...

Mar 2023
||
(0)
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Director

Product

We have had a good experience overall with the product. The solution is accurate and easy to use and...

Mar 2023
||
(0)
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