Medfusion 4000 (Syringe) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
After customers get the product, ICU Medical will continue to talk to and partner with them and to...
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Product
We want the ICU Medical pumps to have two-way communication with the EMR.
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Relationship
We had regular calls with ICU Medical’s technical team. That is pretty much how we installed their...
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Product
The Medfusion 4000 pump is a workhorse. We don't have any problems with it. The nurses have no...
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Loyalty
We are waiting on FDA clearance to upgrade to the Medfusion 5000 pumps, so the Medfusion 4000 pumps...
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Relationship
ICU Medical’s support people are very efficient. I don't ever need to call them. I just send an...
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Loyalty
We have been working with ICU Medical on what a new syringe pump should look like. It is important...
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Operations
We are very knowledgeable here, so we were able to negotiate lower costs for the implementation in...
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Product
We have had good success with ICU Medical and the Medfusion 4000 pumps. We have had very few issues,...
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Relationship
We would like more proactive communication from ICU Medical. We have relationships with other...
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Product
We are more or less happy with the performance of the Medfusion 4000 pumps. The product is working...
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Relationship
We are really happy with our relationship with ICU Medical. We have the same support person across...
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Product
There are things I would like to be different about the Medfusion 4000 pumps, and the pumps have had...
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Relationship, Product
We have some unique functionality in our pumps, and ICU Medical has bent over backward to fix our...
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Relationship
ICU Medical could do better with customer service, particularly technical customer service. I don't...
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Product
The absolute best thing about the Medfusion 4000 syringe pumps is that they are the only ones on the...
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Value
ICU Medical nickel-and-dimes us at every chance. They are notorious for charging us to investigate...
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Product
ICU Medical’s security and Windows compatibility are grossly outdated. Our IT department is very...
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Product
The highlights of the Medfusion 4000 pumps are that they are easy to program and that we can easily...
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Product
The biggest thing we lost with the Medfusion 4000 is wireless connectivity. We don't really have any...
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Loyalty, Relationship
My ratings for the vendor may reflect my perception that ICU Medical isn't prioritizing or putting a...
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Product
With where technology is going, I just find the interface of the Medfusion 4000 to be very...
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Operations
The Medfusion 4000 does what it is supposed to do. The training for the Medfusion 4000 was extremely...
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Relationship, Product
ICU Medical isn't really bringing anything new to the table with the Medfusion 4000. I have not seen...
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Operations
We didn't have a lot of support on implementing the Medfusion 4000. I also feel that we ran into...
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Product
The mechanics and accuracy of the pump are great. The software is woefully outdated.
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Relationship
The vendor talks about integration. We haven't gotten there yet, but they are ready to support us.
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Product
The product’s biggest strength is ease of use. I’m a maintenance person, and the verbal feedback...
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Product
The Medfusion 4000 is clunky. It isn't very user-friendly as a forward-facing device. The software...
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Operations
The ongoing training for the Medfusion 4000 is not great, but it is not terrible either. We just...
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Product
When we use the Medfusion 4000 pump, there are a lot of nuances to setting it up that aren't...
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Relationship, Product
Since ICU Medical has taken over the system from Smiths Medical, it is a lot easier to get in touch...
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Loyalty, Product
The Medfusion 4000 pump is a disaster from beginning to end. It was a legacy product for ICU Medical...
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Product
Some of ICU Medical's products are at the end of their lives, and that is creating challenges for...
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Product
We did transition to the Medfusion 4000 pump, and it has worked fairly well. Our anesthesia...
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Relationship
When we had a recent upgrade with ICU Medical, they did well with the communication of the plan and...
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Loyalty, Product
The Medfusion 4000 pumps only support automatic documentation, and that is one part of bidirectional...
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Product
The Medfusion 4000 pumps have been reliable over the years. We have been able to depend on them, and...
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Product
ICU Medical could make it so that more syringes could be used on the pumps.
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Product
The menus could be better. Paging up and down in the system isn’t the best. If we get a few...
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Relationship
The vendor who owned Medfusion 4000 before ICU Medical was fantastic with customer support. ICU...
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Product
I think the pumps work as promoted and without a few issues. The only issue with the Medfusion 4000...
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Product
The Medfusion 4000 pumps are very durable. They do what they did when we bought them. When we bought...
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Product
The screen on the Medfusion 4000 pump is really small. We have to arrow through things. Everything...
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Loyalty
We have determined that we are going to replace the Medfusion 4000 pumps. We haven't decided what we...
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Product
The Medfusion 4000 is pretty intuitive. This is a bit of a function of most syringe pumps from a...
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Loyalty
I know ICU Medical is working on a new syringe pump, so they are going to be getting rid of the...
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Product
In terms of ease of use, the syringe Medfusion pumps are a little trickier to use than ICU Medical’s...
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Relationship, Product
I haven’t really had to reach out to ICU Medical. No news is good news. If we ever needed anything,...
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Product
I feel like the anesthesia team likes the pumps. From a pharmacy perspective, I just use the...
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Product
The Medfusion 4000 used to be from Smiths Medical. And when we were working with the sales...
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Product
In our current state, I would probably rate the product at the top of the scale for working as...
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Loyalty, Product
ICU Medical has done some firmware updates to overcome some safety issues. We want interoperability....
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Product
The Medfusion 4000 is older technology. It is probably 20-year-old technology, so it has a keypad...
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Product
The Medfusion 4000 is something that nurses understand how to use. We have had it forever, and not...
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Relationship
We have a really good pharmacy contact at ICU Medical who I can ask questions to. The representative...
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Relationship
There is not really anything that ICU Medical does proactively. We are the ones reaching out to them....
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Product
What I like about the Medfusion 4000 pumps is their durability. They are a little bigger, but they...
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Loyalty, Product
Bidirectional interoperability would be very nice with the Medfusion 4000. ICU Medical has told me...
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Product
I would like ICU Medical to redesign the pumps so that they are smaller, but that would require a...
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Relationship
I like the customer service I get from ICU Medical. Even though we have old products, the vendor is...
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Product, Value
With the Medfusion 4000 syringe pumps, we can deliver really low volumes if we have to, so we can...
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Commentary Summary
Comment Type Breakout