Medfusion 4000 (Syringe) Commentary
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Jackson Tate
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User Commentary

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Manager

Loyalty

ICU Medical’s plans for the future progress of their pumps are really impressive. We are looking...

Jun 2024
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Manager

Product

With the Medfusion 4000 pumps, it is almost like we need more information than what the pumps are...

Jun 2024
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Manager

Relationship, Product

Whenever I need anything, ICU Medical is right there and is responsive. Also, from a functionality...

Jun 2024
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Manager

Operations

The implementation of the Medfusion 4000 pumps was a little more difficult than that of other ICU...

Jun 2024
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Nurse

Product, Value

For the Medfusion 4000 pumps in general, it burns me out that ICU Medical charges us to investigate...

May 2024
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Nurse

Relationship, Product

ICU Medical took over Smiths Medical with the Medfusion 4000 pump, and we had a disastrous...

May 2024
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Nurse

Product

For others looking at the Medfusion 4000 pump, I would start by telling them some of the benefits of...

May 2024
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Director

Product, Value

One of the things that holds the Medfusion 4000 pumps back is that they are way too mechanical. We...

May 2024
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Director

Loyalty, Relationship, Product

When we were integrating our Medfusion 4000 pumps, we had some challenges, and I don't think it had...

May 2024
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Manager

Product

With the Medfusion 4000, the drip is given certain milligrams or micrograms per minute, per hour,...

Apr 2024
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Manager

Product

We use the Medfusion 4000 a lot because sometimes we require smaller doses. If a dose requires an...

Apr 2024
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Manager

Product

The Medfusion 4000 is relatively easy to read. But not all pumps are standard, so if the nurses are...

Apr 2024
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Nurse

Culture, Value

I have heard recently that there have been some nicer negotiations with ICU Medical about things,...

Apr 2024
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Manager

Loyalty

The Medfusion 4000 is part of our long-term plans. I don't know of any other syringe pump out there...

Mar 2024
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Manager

Operations

Some new staff was using the Medfusion 4000, and that training went very well. The representative...

Mar 2024
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Director

Relationship, Operations

What has gone well with our upgrades is the communication. Communication is the most important...

Mar 2024
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Director

Loyalty, Product

The product is pretty straightforward and intuitive. The product is solid. I haven't had any issues...

Mar 2024
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Director

Loyalty, Product

The product only supports unidirectional interoperability. It doesn't have bidirectional...

Mar 2024
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Director

Relationship, Product

One way the vendor could improve the product is by simplifying their drug library software and...

Mar 2024
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Director

Relationship

The vendor has both phone and web support, and I prefer the phone support. The vendor has people I...

Mar 2024
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Director

Product

I would tell others that this pump is a good pump. The library can be a little confusing to start...

Mar 2024
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Manager

Loyalty, Product

A big driving reason why we like our pumps is that there is a difference between ICU Medical’s...

Feb 2024
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Director

Relationship, Product

ICU Medical identifies issues, and then there is a serious lag time before they get them corrected,...

Dec 2023
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Director

Operations

The training could be better. I'm neither satisfied nor dissatisfied with it. The pump is old, so...

Dec 2023
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Director

Product

The pump does not have any interoperability currently. The pump does not support interoperability,...

Dec 2023
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Director

Relationship

My satisfaction with the vendor's executive involvement depends on whether I can connect to the...

Dec 2023
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Director

Loyalty, Product

The pump kind of meets our needs, but the technology is outdated. The software is probably DOS...

Dec 2023
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Director

Product, Value

I would buy the pump again. If there were a newer, better pump on the market, I would look really...

Dec 2023
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Director

Relationship, Product

I have a problem with a device, and it has some of the software on it. The device has an individual...

Dec 2023
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Nurse

Value

It absolutely throws me over the edge that ICU Medical charges us to investigate a pump that failed...

Nov 2023
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Nurse

Product

We never thought the pumps were a problem, but we have had one problem after another since we...

Nov 2023
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Nurse

Loyalty, Relationship

The vendor is still in transition between Medfusion, Smiths Medical, and ICU Medical, so if we go to...

Nov 2023
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Nurse

Loyalty, Relationship

The representatives that we have now with ICU Medical are very good. However, they are incredibly...

Nov 2023
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Nurse

Relationship, Product

The clinical pharmacists at ICU Medical have always been fantastic, and they continue to be...

Nov 2023
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Nurse

Relationship

We have had ICU Medical pumps forever, and I have loved the pumps and the company. But over the last...

Nov 2023
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Nurse

Relationship, Operations, Product

The Medfusion 4000 pumps were the first wireless version of the Medfusion syringe pump. When we went...

Nov 2023
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Manager

Relationship, Product

There hasn’t been a significant change with ICU Medical in the last year other than just a change in...

Nov 2023
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Manager

Culture

My dissatisfaction with the product working as promoted is probably not really due to the vendor per...

Nov 2023
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Manager

Product

I don't know that the Medfusion 4000 supports our integration goals. In general, from a system...

Nov 2023
||
(0)
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Director

Product

I actually don't like the pumps. I don't think they are very intuitive, and there are so many...

Nov 2023
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Manager

Relationship, Product

The pumps ended up sitting in our shop for a long time due to them having tons of recalls; that was...

Nov 2023
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Manager

Loyalty, Product

We tried to do EHR interoperability with the pumps, but there were too many barriers and issues. It...

Sep 2023
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Manager

Relationship

We had a really great pharmacy representative from ICU Medical who was able to answer all of our...

Sep 2023
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Manager

Operations

Our most recent upgrade was a little shaky, and I'm not really sure whether that was our fault or...

Sep 2023
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Manager

Product

When we are updating the library, it is hard for us to see because we are allowed to put changes...

Sep 2023
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Director

Relationship, Operations, Value

I would like support from the vendor. I explained to them that the person that was managing the...

Aug 2023
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Manager

Loyalty, Relationship

ICU Medical is the new owner of the Medfusion 4000. They bought out Smiths Medical, who was the...

Aug 2023
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Manager

Operations

We are really getting no training on the Medfusion 4000. It is pretty simple to use, but we really...

Aug 2023
||
(0)
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Manager

Product

Because it is a niche product, the Medfusion 4000 probably has a higher rating for its ease of use...

Aug 2023
||
(0)
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Director

Operations

ICU Medical was very supportive and on board for the implementation.

Jul 2023
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(0)
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Director

Relationship, Product

The pumps have been so good for us. We haven't had to reach out or have much ongoing conversation...

Jul 2023
||
(0)
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Director

Loyalty

ICU Medical isn’t there yet when it comes to integration. The pump isn't bad, but I am a little mad...

Jul 2023
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(0)
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Director

Product

Medfusion is a pretty good software program for pediatric dosing. We can do weight-based dosing,...

Jul 2023
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(0)
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Director

Product

The screen on the syringe pump could be improved. I don't understand why ICU Medical can't have...

Jul 2023
||
(0)
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Manager

Loyalty, Product

Overall, the Medfusion 4000 has been better than the older versions. It is a little more robust, but...

Jul 2023
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Manager

Relationship, Value

We do a lot of the service in-house, which makes things better and more cost effective for us. We...

Jul 2023
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Manager

Product

There was a recall on the product because of a software issue that needed to be updated. ICU Medical...

Jul 2023
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(0)
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Manager

Operations, Product

ICU Medical has a web-based program called MedNet where we can run reports. There is a help icon for...

Jul 2023
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Manager

Relationship

There was one recall, and there was a mass email that went out, but no one from ICU Medical actually...

Jul 2023
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