Medfusion 4000 (Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
ICU Medical's implementation services were good. The vendor had a pharmacist. For the implementation...
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Product
We have had some issues with syringe compatibility. ICU Medical has a list of vendor syringes that...
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Relationship
We had an account manager with Smiths Medical who would keep in pretty good contact for the...
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Product
The Medfusion 4000 doesn't have automatic programming capabilities and compatibility with our EHR....
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Product
We do have some complaints from nurses about paging up and down to find the drug feature of the...
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Relationship, Product
ICU Medical has been supportive. In terms of delivering new technology that meets our needs, they...
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Operations, Product
Some of the steps for programming the Medfusion 4000 pumps are a little confusing to some of the...
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Loyalty
We are looking to upgrade some of our Medfusion 3500 pumps so that we can do a trade-in up to the...
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Product
ICU Medical has just completed pulling all the Smiths Medical stuff into their fold. We just...
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Product
What we are experiencing with the Medfusion 4000 is just what we would expect because our fleet of...
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Loyalty, Product
ICU Medical does not have a syringe pump to offer. We waited for years during the COVID-19 era and...
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Relationship, Operations
Sometimes we have to remind ICU Medical about promises, but they do keep them. ICU Medical came to...
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Product
We haven’t had huge changes in the Medfusion 4000 pump recently, but the product was working...
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Value
ICU Medical is fair in their charges. There are no unexpected charges or costs like that. Anything...
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Product
The Medfusion 4000 pumps are easy to program, and they deliver what we need. My pharmacist...
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Relationship, Product
Sometimes the plunger gets stuck on the Medfusion 4000 pumps. And sometimes the syringe is...
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Relationship
Whenever we have problems, we just call ICU Medical, and they escalate the issues that we have. But...
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Loyalty, Product
In the Medfusion 4000 pumps, there are not that many reports, and ICU Medical is still working on...
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Relationship, Product
I like that we were able to create a more customizable library with the Medfusion 4000 pump, and we...
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Relationship
We have no contact with the vendor. When we contact the vendor for an issue, we get bounced around a...
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Relationship
With this product, I get regular calls from an outside company about recall notices. That just...
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Operations, Product
For new nurses who have never used pumps before, the Medfusion 4000 is not as intuitive as most...
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Loyalty, Product
I like the ability to do weight-based dose limits along with concentration in rate limits. The...
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Loyalty
For the most part, the nurses don't like the size of the Medfusion 4000. It is a little big. And...
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Loyalty
When ICU Medical took over Smiths Medical, they stopped signing contracts or doing contracts for...
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Product
In handling the Medfusion 4000 pumps, the one thing that not everyone pays attention to is the fact...
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Product
The Medfusion 4000 pumps might have some problems with the model, but they are a good product. They...
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Product
I would like the Medfusion 4000 pumps to be a little smaller; they are kind of tall. They are in a...
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Relationship, Product
We have been having a bit of an issue with the Medfusion 4000 syringe pumps communicating with their...
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Relationship, Product
We tried to do integration for the Medfusion 4000 pumps, but we ran into issues and hit a wall at a...
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Product
Our nurses have to scroll through the drug library in the Medfusion 4000 pumps because it is all...
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Product
The actual program for the Medfusion 4000 pumps is pretty easy to do in comparison to other pumps...
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Operations
The online training that ICU Medical has available is not the best, and it is sometimes hard to...
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Loyalty
ICU Medical’s plans for the future progress of their pumps are really impressive. We are looking...
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Product
With the Medfusion 4000 pumps, it is almost like we need more information than what the pumps are...
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Relationship, Product
Whenever I need anything, ICU Medical is right there and is responsive. Also, from a functionality...
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Operations
The implementation of the Medfusion 4000 pumps was a little more difficult than that of other ICU...
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Product, Value
For the Medfusion 4000 pumps in general, it burns me out that ICU Medical charges us to investigate...
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Relationship, Product
ICU Medical took over Smiths Medical with the Medfusion 4000 pump, and we had a disastrous...
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Product
For others looking at the Medfusion 4000 pump, I would start by telling them some of the benefits of...
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Product, Value
One of the things that holds the Medfusion 4000 pumps back is that they are way too mechanical. We...
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Loyalty, Relationship, Product
When we were integrating our Medfusion 4000 pumps, we had some challenges, and I don't think it had...
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Product
With the Medfusion 4000, the drip is given certain milligrams or micrograms per minute, per hour,...
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Product
We use the Medfusion 4000 a lot because sometimes we require smaller doses. If a dose requires an...
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Product
The Medfusion 4000 is relatively easy to read. But not all pumps are standard, so if the nurses are...
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Culture, Value
I have heard recently that there have been some nicer negotiations with ICU Medical about things,...
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Loyalty
The Medfusion 4000 is part of our long-term plans. I don't know of any other syringe pump out there...
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Operations
Some new staff was using the Medfusion 4000, and that training went very well. The representative...
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Relationship, Operations
What has gone well with our upgrades is the communication. Communication is the most important...
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Loyalty, Product
The product is pretty straightforward and intuitive. The product is solid. I haven't had any issues...
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Loyalty, Product
The product only supports unidirectional interoperability. It doesn't have bidirectional...
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Relationship, Product
One way the vendor could improve the product is by simplifying their drug library software and...
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Relationship
The vendor has both phone and web support, and I prefer the phone support. The vendor has people I...
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Product
I would tell others that this pump is a good pump. The library can be a little confusing to start...
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Loyalty, Product
A big driving reason why we like our pumps is that there is a difference between ICU Medical’s...
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Relationship, Product
ICU Medical identifies issues, and then there is a serious lag time before they get them corrected,...
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Operations
The training could be better. I'm neither satisfied nor dissatisfied with it. The pump is old, so...
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Product
The pump does not have any interoperability currently. The pump does not support interoperability,...
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Relationship
My satisfaction with the vendor's executive involvement depends on whether I can connect to the...
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Loyalty, Product
The pump kind of meets our needs, but the technology is outdated. The software is probably DOS...
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Product, Value
I would buy the pump again. If there were a newer, better pump on the market, I would look really...
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Relationship, Product
I have a problem with a device, and it has some of the software on it. The device has an individual...
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Value
It absolutely throws me over the edge that ICU Medical charges us to investigate a pump that failed...
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Product
We never thought the pumps were a problem, but we have had one problem after another since we...
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Loyalty, Relationship
The vendor is still in transition between Medfusion, Smiths Medical, and ICU Medical, so if we go to...
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Loyalty, Relationship
The representatives that we have now with ICU Medical are very good. However, they are incredibly...
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Relationship, Product
The clinical pharmacists at ICU Medical have always been fantastic, and they continue to be...
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Relationship
We have had ICU Medical pumps forever, and I have loved the pumps and the company. But over the last...
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Relationship, Operations, Product
The Medfusion 4000 pumps were the first wireless version of the Medfusion syringe pump. When we went...
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Relationship, Product
There hasn’t been a significant change with ICU Medical in the last year other than just a change in...
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Culture
My dissatisfaction with the product working as promoted is probably not really due to the vendor per...
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Product
I don't know that the Medfusion 4000 supports our integration goals. In general, from a system...
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Product
I actually don't like the pumps. I don't think they are very intuitive, and there are so many...
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Relationship, Product
The pumps ended up sitting in our shop for a long time due to them having tons of recalls; that was...
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