Medfusion 4000 (Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
When we had a recent upgrade with ICU Medical, they did well with the communication of the plan and...
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Loyalty, Product
The Medfusion 4000 pumps only support automatic documentation, and that is one part of bidirectional...
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Product
The Medfusion 4000 pumps have been reliable over the years. We have been able to depend on them, and...
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Product
ICU Medical could make it so that more syringes could be used on the pumps.
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Product
The menus could be better. Paging up and down in the system isn’t the best. If we get a few...
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Relationship
The vendor who owned Medfusion 4000 before ICU Medical was fantastic with customer support. ICU...
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Product
I think the pumps work as promoted and without a few issues. The only issue with the Medfusion 4000...
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Product
The Medfusion 4000 pumps are very durable. They do what they did when we bought them. When we bought...
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Product
The screen on the Medfusion 4000 pump is really small. We have to arrow through things. Everything...
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Loyalty
We have determined that we are going to replace the Medfusion 4000 pumps. We haven't decided what we...
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Product
The Medfusion 4000 is pretty intuitive. This is a bit of a function of most syringe pumps from a...
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Loyalty
I know ICU Medical is working on a new syringe pump, so they are going to be getting rid of the...
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Product
In terms of ease of use, the syringe Medfusion pumps are a little trickier to use than ICU Medical’s...
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Relationship, Product
I haven’t really had to reach out to ICU Medical. No news is good news. If we ever needed anything,...
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Product
I feel like the anesthesia team likes the pumps. From a pharmacy perspective, I just use the...
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Product
The Medfusion 4000 used to be from Smiths Medical. And when we were working with the sales...
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Product
In our current state, I would probably rate the product at the top of the scale for working as...
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Loyalty, Product
ICU Medical has done some firmware updates to overcome some safety issues. We want interoperability....
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Product
The Medfusion 4000 is older technology. It is probably 20-year-old technology, so it has a keypad...
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Product
The Medfusion 4000 is something that nurses understand how to use. We have had it forever, and not...
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Relationship
We have a really good pharmacy contact at ICU Medical who I can ask questions to. The representative...
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Relationship
There is not really anything that ICU Medical does proactively. We are the ones reaching out to them....
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Product
What I like about the Medfusion 4000 pumps is their durability. They are a little bigger, but they...
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Loyalty, Product
Bidirectional interoperability would be very nice with the Medfusion 4000. ICU Medical has told me...
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Product
I would like ICU Medical to redesign the pumps so that they are smaller, but that would require a...
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Relationship
I like the customer service I get from ICU Medical. Even though we have old products, the vendor is...
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Product, Value
With the Medfusion 4000 syringe pumps, we can deliver really low volumes if we have to, so we can...
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Loyalty, Product
The Medfusion 4000 device is due for an update or refresh. There is a need for a technology update...
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Product
The Medfusion 4000 pumps are not able to integrate as far as I know. I don't think they are...
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Relationship, Product
I don't really have anybody at ICU Medical to support me.
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Operations
We had ICU Medical come in and train us on how to get certain infusions started.
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Product
We are maxing out the number of medications we can put in the library. We are maxed out on profiles....
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Relationship
With ICU Medical, I email one person. They reply, or they send my question to a second person, and...
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Loyalty, Product
We will update the Medfusion 4000 pumps in the next few years due to the age of the syringe pumps....
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Relationship
I would buy the Medfusion 4000 pumps again because they are more accurate and have better responses...
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Product
The Medfusion 4000 pumps aren't new. They have had revisions and version changes, but the basic pump...
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Operations, Product
The setup for the Medfusion 4000 pumps was pretty simple, but once they were installed, we didn't...
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Product
Our end users, particularly our anesthesiologists, love the Medfusion 4000 pump in terms of how easy...
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Loyalty, Product
The Medfusion 4000 pump is an old machine, so the contrast on the screen is not great. We are very...
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Relationship
ICU Medical has a universal tech support portal that we work through, and their response is often...
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Relationship, Product
Smiths Medical was much better than ICU Medical. They originally owned the Medfusion 4000 pump, and...
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Relationship
We are already in an RFP situation. The reason for the timing of the move is mostly around the end...
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