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Commentary Summary
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User Commentary
Loyalty
ICU Medical’s plans for the future progress of their pumps are really impressive. We are looking...
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Product
With the Medfusion 4000 pumps, it is almost like we need more information than what the pumps are...
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Relationship, Product
Whenever I need anything, ICU Medical is right there and is responsive. Also, from a functionality...
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Operations
The implementation of the Medfusion 4000 pumps was a little more difficult than that of other ICU...
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Product, Value
For the Medfusion 4000 pumps in general, it burns me out that ICU Medical charges us to investigate...
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Relationship, Product
ICU Medical took over Smiths Medical with the Medfusion 4000 pump, and we had a disastrous...
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Product
For others looking at the Medfusion 4000 pump, I would start by telling them some of the benefits of...
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Product, Value
One of the things that holds the Medfusion 4000 pumps back is that they are way too mechanical. We...
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Loyalty, Relationship, Product
When we were integrating our Medfusion 4000 pumps, we had some challenges, and I don't think it had...
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Product
With the Medfusion 4000, the drip is given certain milligrams or micrograms per minute, per hour,...
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Product
We use the Medfusion 4000 a lot because sometimes we require smaller doses. If a dose requires an...
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Product
The Medfusion 4000 is relatively easy to read. But not all pumps are standard, so if the nurses are...
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Culture, Value
I have heard recently that there have been some nicer negotiations with ICU Medical about things,...
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Loyalty
The Medfusion 4000 is part of our long-term plans. I don't know of any other syringe pump out there...
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Operations
Some new staff was using the Medfusion 4000, and that training went very well. The representative...
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Relationship, Operations
What has gone well with our upgrades is the communication. Communication is the most important...
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Loyalty, Product
The product is pretty straightforward and intuitive. The product is solid. I haven't had any issues...
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Loyalty, Product
The product only supports unidirectional interoperability. It doesn't have bidirectional...
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Relationship, Product
One way the vendor could improve the product is by simplifying their drug library software and...
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Relationship
The vendor has both phone and web support, and I prefer the phone support. The vendor has people I...
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Product
I would tell others that this pump is a good pump. The library can be a little confusing to start...
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Loyalty, Product
A big driving reason why we like our pumps is that there is a difference between ICU Medical’s...
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Relationship, Product
ICU Medical identifies issues, and then there is a serious lag time before they get them corrected,...
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Operations
The training could be better. I'm neither satisfied nor dissatisfied with it. The pump is old, so...
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Product
The pump does not have any interoperability currently. The pump does not support interoperability,...
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Relationship
My satisfaction with the vendor's executive involvement depends on whether I can connect to the...
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Loyalty, Product
The pump kind of meets our needs, but the technology is outdated. The software is probably DOS...
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Product, Value
I would buy the pump again. If there were a newer, better pump on the market, I would look really...
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Relationship, Product
I have a problem with a device, and it has some of the software on it. The device has an individual...
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Value
It absolutely throws me over the edge that ICU Medical charges us to investigate a pump that failed...
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Product
We never thought the pumps were a problem, but we have had one problem after another since we...
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Loyalty, Relationship
The vendor is still in transition between Medfusion, Smiths Medical, and ICU Medical, so if we go to...
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Loyalty, Relationship
The representatives that we have now with ICU Medical are very good. However, they are incredibly...
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Relationship, Product
The clinical pharmacists at ICU Medical have always been fantastic, and they continue to be...
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Relationship
We have had ICU Medical pumps forever, and I have loved the pumps and the company. But over the last...
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Relationship, Operations, Product
The Medfusion 4000 pumps were the first wireless version of the Medfusion syringe pump. When we went...
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Relationship, Product
There hasn’t been a significant change with ICU Medical in the last year other than just a change in...
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Culture
My dissatisfaction with the product working as promoted is probably not really due to the vendor per...
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Product
I don't know that the Medfusion 4000 supports our integration goals. In general, from a system...
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Product
I actually don't like the pumps. I don't think they are very intuitive, and there are so many...
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Relationship, Product
The pumps ended up sitting in our shop for a long time due to them having tons of recalls; that was...
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Loyalty, Product
We tried to do EHR interoperability with the pumps, but there were too many barriers and issues. It...
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Relationship
We had a really great pharmacy representative from ICU Medical who was able to answer all of our...
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Operations
Our most recent upgrade was a little shaky, and I'm not really sure whether that was our fault or...
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Product
When we are updating the library, it is hard for us to see because we are allowed to put changes...
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Relationship, Operations, Value
I would like support from the vendor. I explained to them that the person that was managing the...
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Loyalty, Relationship
ICU Medical is the new owner of the Medfusion 4000. They bought out Smiths Medical, who was the...
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Operations
We are really getting no training on the Medfusion 4000. It is pretty simple to use, but we really...
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Product
Because it is a niche product, the Medfusion 4000 probably has a higher rating for its ease of use...
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