IKS Health Revenue Cycle Management Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
The firm needs to think more globally. They follow standard operating procedure, but they need to...
Login or Create an Account to see details.
Operations
The firm was doing things that inflated our bad debt. They were writing off way more than we usually...
Login or Create an Account to see details.
Relationship, Services
IKS Health meets or exceeds my expectations. The number-one difference between IKS Health and other...
Login or Create an Account to see details.
Value
I think we could get a better price than what IKS Health charges us. I do feel like IKS Health...
Login or Create an Account to see details.
Relationship, Operations, Services
If I see an uptick in denials from a payer, I can reach out to IKS Health and ask them to look at...
Login or Create an Account to see details.
Operations
I do think that IKS Health’s salespeople are a little pushy, but salespeople should be pushy. That...
Login or Create an Account to see details.
Relationship, Services
Our patients don't want to call our call center to ask questions about their statements and not...
Login or Create an Account to see details.
Relationship, Operations
My biggest concern with outsourcing our revenue cycle work had to do with all of the little things...
Login or Create an Account to see details.
Relationship, Services
The firm is extremely involved. They have somebody who is directly responsible for client success,...
Login or Create an Account to see details.
Relationship, Operations
The biggest thing for me is consistent reporting. Developing those metrics, KPIs, and other things...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
IKS Health says that we need to do the core work, and they will do the chores. They use AI to do a...
Login or Create an Account to see details.
Value
We are 100% getting our money’s worth with IKS Health. The fees are remarkably reasonable, even with...
Login or Create an Account to see details.
Relationship
IKS Health has been very good at supporting us in flare-up practices. They have had a couple of wins...
Login or Create an Account to see details.
Relationship
Our practices have reported that the language barrier with IKS Health can at times be challenging....
Login or Create an Account to see details.
Services, Value
With cash collections, performance is low with IKS Health. There is a general turnaround needed. The...
Login or Create an Account to see details.
Relationship, Services
With IKS Health, our metrics are well below the industry standard on many, if not all, revenue cycle...
Login or Create an Account to see details.
Relationship
IKS Health absolutely brings the right people to the table at the right point in time, and they do a...
Login or Create an Account to see details.
Loyalty, Services
There is a misalignment between what IKS Health is reporting and what we want to see. Our tangible...
Login or Create an Account to see details.
Loyalty
I anticipate that our work with the firm will expand because there are some technologies and some...
Login or Create an Account to see details.
Operations
The firm is really good at the A/R piece, but I don't think they are really exceeding my...
Login or Create an Account to see details.
Operations, Services
The firm is very good at going back through the data and making sure that we are pulling data...
Login or Create an Account to see details.
Operations
I would like the firm to improve their proactive notifications of things that are potentially...
Login or Create an Account to see details.
Operations, Services
IKS Health did not consistently exceed my expectations. I have hundreds of physicians who are on a...
Login or Create an Account to see details.
Loyalty, Operations, Value
It is hard to know whether I would hire IKS Health again. I haven't been in the market. Before I...
Login or Create an Account to see details.
Operations, Value
IKS Health has made no impact on denial rates. However, the reason that the days in A/R have gone...
Login or Create an Account to see details.
Relationship, Services
IKS Health’s strategic knowledge is quite high. IKS Health has been able to leverage some...
Login or Create an Account to see details.
Relationship, Services
Overall satisfaction with IKS Health remains high, largely because of their executive integrity....
Login or Create an Account to see details.
Relationship, Services
The patient experience is just hard. There is a call center, and the call center people are doing...
Login or Create an Account to see details.
Loyalty, Relationship
I don't know that I knew much about the RCM space when we got into the relationship with IKS Health....
Login or Create an Account to see details.
Value
My rating for receiving our money's worth is really longitudinally anchored by what we got when we...
Login or Create an Account to see details.
Operations
The impact that IKS Health has had on cash collections has been positive. It hasn't been big, but it...
Login or Create an Account to see details.
Relationship, Operations
IKS Health has a lot of employees, and they have a lot of turnover, so we find ourselves having to...
Login or Create an Account to see details.
Relationship, Operations
We struggle with the IKS Health call center. A patient can call in and have a co-pay, and IKS...
Login or Create an Account to see details.
Relationship, Operations
IKS Health is very good for straightforward areas like primary care and internal medicine. They...
Login or Create an Account to see details.
Relationship, Operations, Services
There are some really good things that IKS Health does for us. If I ask them for data or a problem...
Login or Create an Account to see details.
Relationship, Operations
IKS Health has good people. I work well with them, and they are always on the phone. They are very...
Login or Create an Account to see details.
Relationship
IKS Health has limited direct contact with our patients, but they do field some calls from our...
Login or Create an Account to see details.
Relationship
IKS Health’s higher-level leadership is great. They are extremely accessible and responsive. Anytime...
Login or Create an Account to see details.
Relationship, Services
IKS Health’s communication at the employee level could be better. They have had some frequent...
Login or Create an Account to see details.
Relationship, Operations
IKS Health could have a more specialized knowledge base from their employees who are providing the...
Login or Create an Account to see details.
Relationship
IKS Health's people have a rapid response time and expertise at a really microscopic level. Their...
Login or Create an Account to see details.
Loyalty, Services
IKS Health has exceeded our expectations, and I'm hopeful they will do even more in areas like full...
Login or Create an Account to see details.
Relationship
IKS Health can support literally any size of organization. They don't have limits. They have an army...
Login or Create an Account to see details.
Loyalty, Relationship, Services
IKS Health is trying to be a companion platform to our EHR, so they essentially want to do all the...
Login or Create an Account to see details.
Operations, Value
The biggest advantage of working with the firm is the cost reduction and quality improvement. In the...
Login or Create an Account to see details.
Services
The firm is very good at doing the work we give them, and they are really a great partner. However,...
Login or Create an Account to see details.
Relationship, Operations, Value
We were very focused on making sure that our cash didn't decrease or take a dip when we launched...
Login or Create an Account to see details.
Loyalty, Relationship
IKS Health consistently exceeds our expectations. They are really in tune and involved with the...
Login or Create an Account to see details.
Relationship
IKS Health is always great at improving. If we come to them with problems, they are always great...
Login or Create an Account to see details.
Relationship
IKS Health has made great improvements with our denials rate, but we still have that last little bit...
Login or Create an Account to see details.
Relationship
If I had a problem, IKS Health would be there. I think I know everybody on the executive level, and...
Login or Create an Account to see details.
Operations, Services
Through IKS Health, we are using AI. We want to use it in other aspects, but a lot of it involves...
Login or Create an Account to see details.
Relationship
We do great with IKS Health, but there are small things they could do to be more proactive. One...
Login or Create an Account to see details.
Relationship, Operations
I like that IKS Health employs the RCM staff. They have expertise, and they deal with turnover,...
Login or Create an Account to see details.
Relationship, Value
If I were talking with someone who was going to do RCM work, I would tell them to seriously consider...
Login or Create an Account to see details.
Relationship
IKS Health's challenges are always HR associated. Their people leave, and they have to be replaced...
Login or Create an Account to see details.
Value
IKS Health feels chaotic. They are bringing in new leaders rapidly, and that is impacting how they...
Login or Create an Account to see details.
Relationship
The firm has the knowledge. If we were looking at them as a firm that we had outsourced things to...
Login or Create an Account to see details.
Relationship
In terms of IKS Health’s organizational structure and administrative management, they have a deep...
Login or Create an Account to see details.
Relationship, Operations, Value
When my team was set up, we sort of ramped up resources to help with the engagement. The firm has...
Login or Create an Account to see details.
Loyalty, Relationship
Everything the firm does has our best interests in mind, including collections and trying to think...
Login or Create an Account to see details.
Relationship
We do have other vendors we use in India. IKS Health seems to still be a bit higher in the turnover...
Login or Create an Account to see details.
Relationship, Value
Over time, we have seen some cases where the firm may have misinterpreted the denials and patients...
Login or Create an Account to see details.
Value
Most of our vendors have a licensing fee at the beginning, and a few of the new vendors we are...
Login or Create an Account to see details.
Loyalty, Relationship, Value
When we were considering outsourcing our revenue cycle management to cut costs, IKS Health had...
Login or Create an Account to see details.
Relationship
IKS Health doesn’t exceed my expectations, but that is based on pieces of everything else. We put a...
Login or Create an Account to see details.
Relationship
We have struggled and and spent a lot of time working with the firm on their next level of...
Login or Create an Account to see details.
Relationship
We have worked with IKS Health for a long time, and I continue to push business their way. They help...
Login or Create an Account to see details.
Operations
One area where IKS Health is a little behind the curve is in the AI and ML space. The next step is...
Login or Create an Account to see details.
Relationship
If I were talking to someone considering going with IKS Health, I would tell them to make sure they...
Login or Create an Account to see details.
Services, Value
We could do a better job communicating to reduce denial rates, but IKS Health exceeds in rote...
Login or Create an Account to see details.
Relationship, Services
The firm has been as responsive as possible to the needs we have. More importantly, their executive...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
When I evaluate IKS Health’s performance, I do so with a wide perspective and look at the nature of...
Login or Create an Account to see details.
Relationship, Services
IKS Health does a highly critical and highly skilled role, and we hired them just because we have a...
Login or Create an Account to see details.
Services
In general, any time we are doing large projects, we have large amounts of interaction between...
Login or Create an Account to see details.
Relationship
IKS Health has been good to me, so I would like to support them if I can. They have been great to us...
Login or Create an Account to see details.
Relationship, Services, Value
I'm a believer that if something related to technology is included in the agreement that it just...
Login or Create an Account to see details.
Relationship
IKS Health has come to the table and to a lot of our meetings with other services that could benefit...
Login or Create an Account to see details.
Relationship
If a provider is looking at IKS Health as a service vendor, I would tell them to make sure that as...
Login or Create an Account to see details.
Relationship, Operations, Services
IKS Health does fairly well for us, but one of the concerns around the firm is just fast growth....
Login or Create an Account to see details.
Services, Value
I would use IKS Health again, but not for everything we do. I would not put all of our eggs in one...
Login or Create an Account to see details.
Relationship, Services
There are issues with the language barrier and churn with IKS Health. They are growing too fast...
Login or Create an Account to see details.
Loyalty
Most likely we will expand some services with IKS Health. We are looking at some things like bot technology....
Login or Create an Account to see details.
Relationship, Operations
We had a rocky start with the patient customer service from IKS Health. A couple of different things...
Login or Create an Account to see details.
Relationship
At this point, I really need IKS Health to meet the SLAs in the contract. When I started, they were...
Login or Create an Account to see details.
Relationship, Services
IKS Health’s people need to be curious and not process widgets. The revenue cycle has gotten so...
Login or Create an Account to see details.
Relationship
We have a lot of high-level discussions with IKS Health. I work with one of their senior executives...
Login or Create an Account to see details.
Relationship, Services
IKS Health is trying to work through some AI stuff. They are using some analytics to determine which...
Login or Create an Account to see details.
Relationship
I would tell someone that with any revenue cycle vendor, the client cannot just hand over their...
Login or Create an Account to see details.
Loyalty, Relationship, Services
Last year, we were having some challenges with IKS Health in terms of their collections and the work...
Login or Create an Account to see details.
Relationship, Value
The firm doesn’t do a ton of freebie work for us, but I never feel like they are overcharging us.
Login or Create an Account to see details.
Relationship
The firm is a good partner and very reliable. They understand the unique aspects of our business...
Login or Create an Account to see details.
Relationship, Services
The firm's performance and processes are always changing to adjust to payer quirks. There is an...
Login or Create an Account to see details.
Relationship
We use the firm for some end-of-year work, and they are very effective at scaling up and down. They...
Login or Create an Account to see details.
Relationship, Value
We are hoping IKS Health stays; that means they have to perform well. The work that IKS Health does...
Login or Create an Account to see details.
Relationship
IKS Health could come to us with patterns that they see and ideas to make the revenue cycle better....
Login or Create an Account to see details.
Relationship
I would like IKS Health to have a lower turnover rate and more proactive recommendations for fixes....
Login or Create an Account to see details.
Loyalty
We looked at a practice that was using IKS Health, and their A/R and denials rates were terrible...
Login or Create an Account to see details.
Relationship
We are in a mature spot with the revenue cycle, so there are diminishing returns if we do better. We...
Login or Create an Account to see details.
Relationship
Turnover is well managed, but there are times when a new person from IKS Health just doesn't know...
Login or Create an Account to see details.
Loyalty, Relationship
For an offshore entity like IKS Health, my recommendation is to know what the organization's...
Login or Create an Account to see details.
Relationship
When we have brought improvements up to the firm, they have been positive about them. We have a...
Login or Create an Account to see details.
Relationship
IKS Health could improve execution with better attention to detail, improving collaboration, and...
Login or Create an Account to see details.
Value
We are trying to improve the net collection rate. Things that have gone well; we have seen no...
Login or Create an Account to see details.
Featured Report
Preferences