IKS Revenue Cycle Management Commentary
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Mollie Hunt
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User Commentary

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VP/Other Executive

Relationship, Relationship, Operations, Operations

Our A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...

Nov 2023
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VP/Other Executive

Relationship, Relationship

I have had great executive involvement with IKS Health from the day I walked in the door. They...

Nov 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

My recommendation to another organization is to recognize that with an outsourced company, the...

Nov 2023
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VP/Other Executive

Relationship, Relationship

IKS Health wasn't doing a great job. We had a lot of challenges with the work they were doing. Their...

Nov 2023
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VP/Other Executive

Relationship, Relationship

IKS Health needs to bring more written processes to educate us about best practices for clean...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

If I were to recommend the firm to a friend based on what I received as a service, I wouldn't...

Nov 2023
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VP/Other Executive

Relationship, Relationship

When we signed with IKS Health, their model was very personnel driven. People were calling the...

Nov 2023
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VP/Other Executive

Loyalty, Loyalty, Services, Services

IKS Health had no process automation. We got to where we needed to be, but that wasn't just...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

IKS Health entered our organization to give us some lift and capacity to really help us get our...

Nov 2023
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VP/Other Executive

Operations, Services

We often had timely filing write-offs on the firm’s watch. The firm didn't work the appeals in time....

Nov 2023
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VP/Other Executive

Relationship, Relationship

Sometimes partnerships get worse over time, but most get better with age. Our partnership with IKS...

Nov 2023
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VP/Other Executive

Operations, Operations

The progression that IKS Health made to get better was riddled with potholes. They had a huge...

Nov 2023
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CFO

Relationship, Relationship, Value, Value

With IKS Health, we have services at a low cost with high outlook performance. We have worked hard...

Oct 2023
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CFO

Relationship, Relationship

Because of our long-term relationship with the firm and the fact that we work together as a team, I...

Oct 2023
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CFO

Relationship, Relationship

With the level of turnover, it is really hard to keep the same people in the firm’s overseas team.

Oct 2023
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CFO

Relationship, Relationship

The firm does a good job. Occasionally, they fall down, primarily when leaders turnover and things...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services

IKS Health is really good at doing what we want once their people have been here for a while. The...

Oct 2023
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VP/Other Executive

Relationship, Relationship

We work with some different firms, and out of those firms, IKS Health is probably the least...

Oct 2023
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VP/Other Executive

Relationship, Relationship

I think there can always be improvement in communication when dealing with two parties. We need...

Oct 2023
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VP/Other Executive

Relationship, Relationship

When I think of top-of-the-scale quality, I am wowed every single day. When I have a discussion with...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

We have a strategic relationship with IKS Health as a whole. We have made a conscious decision to...

Oct 2023
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VP/Other Executive

Relationship, Relationship

IKS Health is really strong from a technical perspective. They have a lot of really smart people on...

Oct 2023
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VP/Other Executive

Relationship, Relationship

The work that the firm does for our organization is primarily related to personal injury; personal...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value

The IKS Health team that works with our organization is not bad, but it is not great. We get what we...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value

The firm’s senior leadership, the folks that come in to help scope projects, are some of the best....

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value

The firm has had the same amount of turnover that everybody has had in healthcare. But our...

Oct 2023
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VP/Other Executive

Relationship, Relationship

IKS Health’s best attribute is their people. From a client-relations perspective and in terms of the...

Oct 2023
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VP/Other Executive

Relationship, Relationship

At IKS Health, for simple changes, everything has to be run all the way up the totem pole. There is...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Value, Value

IKS Health probably takes our lead more than anything when it comes to driving tangible outcomes,...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services, Services, Value, Value

I would recommend IKS Health but with a caveat that I wouldn't recommend them for a full revenue...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Services, Services

From a technology perspective, we looked at what else was out there in the revenue cycle management...

Oct 2023
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VP/Other Executive

Relationship, Value

We couldn't have gotten where we are without IKS Health. They have really been an integral part of...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Over the last while, it feels like the revenue cycle has become a chore for IKS Health rather than...

Oct 2023
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VP/Other Executive

Value, Value

IKS Health is very pushy with a contingency-based model and an exclusive contract structure. We have...

Oct 2023
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COO

Relationship, Relationship, Services, Services

IKS Health takes the initiative to look at things that we want to look into but haven't had the time...

Oct 2023
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COO

Relationship, Relationship

I deal with the firm's upper management team. If we run into an issue, we are pretty well connected...

Oct 2023
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COO

Relationship, Relationship

The team that we work with from IKS Health is great. We are able to meet with them and resolve...

Oct 2023
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COO

Relationship, Relationship, Operations, Operations

IKS Health changes their people without really telling us. We shouldn't see that or feel the impact....

Oct 2023
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COO

Relationship, Relationship

Having worked with IKS Health for the amount of time that we have, we have had ebbs and flows, not...

Oct 2023
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COO

Relationship, Relationship, Services, Services

The revenue cycle is called that for a reason. It is a cycle, and it is designed to benefit the...

Oct 2023
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CEO/President

Relationship, Relationship

The key word in working with IKS Health is willingness. I think they are willing. Customer service...

Oct 2023
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CEO/President

Relationship, Relationship

We thought we were walking into a relationship with IKS Health, and that has not been the case. We...

Oct 2023
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CEO/President

Relationship, Relationship, Operations, Operations

IKS Health has struggled to maintain an expert knowledge base among their workforce to an adequate...

Oct 2023
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CEO/President

Relationship, Relationship

I am unsure whether IKS Health understands how to apply something to our organization or use the...

Oct 2023
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COO

Relationship, Relationship

IKS Health’s support team is offshore, and I sometimes feel like we have to educate the various...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Relationship

IKS Health is doing the best they can to keep their promises. When we started with the firm, they...

Oct 2023
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VP/Other Executive

Value, Value, Value

IKS Health has not been nickel-and-diming us. That is a common perception of offshoring entities,...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Relationship

IKS Health’s staff is a little hit or miss. From a tactical performance perspective, the firm hasn’t...

Oct 2023
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VP/Other Executive

Operations, Operations, Operations

A lot of what we are dealing with right now is still very tactical and not strategic, but what I...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Relationship

IKS Health has exceeded expectations in the amount of focus they put on issues we bring up. For...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I would definitely recommend IKS Health. However, it is important for people to understand that not...

Oct 2023
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CEO/President

Services, Services, Value, Value

IKS Health generally does a very good job with their denials rate. We are pleased with their...

Sep 2023
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CEO/President

Value, Value

IKS Health avoids charging for every little thing. They aggregate things. We get good service....

Sep 2023
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CEO/President

Services, Services

IKS Health is trying to evolve from a technology perspective in supporting the revenue cycle, and...

Sep 2023
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CEO/President

Loyalty, Loyalty, Relationship, Relationship

IKS Health is extremely responsive and fast, and if we need to get on with the highest-level...

Sep 2023
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CEO/President

Relationship, Relationship

The firm's level of service is always proper. They maintain a high level, so we are at a high level...

Sep 2023
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CFO

Relationship, Relationship, Operations, Operations

Especially in our organization's care space, IKS Health has good relevant experience, and they are...

Sep 2023
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CFO

Relationship, Relationship

We are happy with the service that is provided by IKS Health. The relationship as a whole is in a...

Sep 2023
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CFO

Value, Value

We have a contract structure that helps the firm avoid charging for every little thing, and I don't...

Sep 2023
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CFO

Value

IKS Health has made some really nice investments in technology over the last 18 months to 2 years....

Sep 2023
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CFO

Relationship, Relationship

When we are dealing with a managed service provider, especially an offshore provider, we are...

Sep 2023
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CEO/President

Relationship, Relationship

Having worked with IKS Health previously, we brought them into our current company, and they...

Sep 2023
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CEO/President

Relationship, Relationship, Value, Value

IKS Revenue Cycle Management has underwhelmed us and underperformed in the reporting and delivery...

Sep 2023
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CEO/President

Relationship, Relationship

Overall, IKS Health is doing a pretty good job. Getting to where we are now took us a while and...

Sep 2023
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VP/Other Executive

Relationship, Relationship

IKS Health hadn't been doing a great job for us. We had a lot of challenges with the work they were...

Sep 2023
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VP/Other Executive

Relationship, Relationship

IKS Health needs to bring more written processes from their perspective on educating us about best...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations

A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Relationship

I have had great executive involvement from IKS Health from the day I walked in the door. They...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

My recommendation to another organization is to recognize that with an outsourced company, the...

Sep 2023
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CFO

Relationship, Relationship

The firm has strong higher-up account managers who know how to get stuff done. But the people below...

Sep 2023
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CFO

Value, Value

We haven’t necessarily felt nickel-and-dimed by IKS Health, but as we were going through the scoping...

Sep 2023
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CFO

Relationship, Relationship

IKS Health is very collaborative and communicative. They are willing to let us point them in a...

Sep 2023
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CFO

Relationship, Relationship

The firm could work on being proactive about best practices and identifying problems. We usually...

Sep 2023
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CEO/President

Operations, Services

IKS Health didn’t always have urgency around finding results on their own. Early on, the firm often...

Sep 2023
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CEO/President

Relationship, Relationship

IKS Health has been phenomenal in terms of group problem-solving, devoting resources to being...

Sep 2023
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CEO/President

Relationship, Relationship

IKS Health is very responsive, so if we have an issue or a challenge with how they are performing,...

Sep 2023
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