IKS Health Revenue Cycle Management Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations
IKS Health is really invested in being a partner. My success and their success are directly tied....
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Operations, Value
IKS Health has really impacted collections in a really positive way, but we could always do better....
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Relationship, Operations, Services
IKS Health exceeds our expectations with their customer service, their people who are involved day...
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Operations, Services, Value
IKS Health wants to maximize the cash, so they definitely look into higher-dollar values first. But...
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Relationship, Operations, Services, Value
IKS Health always has a lot of turnover and some iteration problems. So the improvements I'm looking...
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Relationship, Operations, Services
There are always one-off instances that come up with practices around claims issues and things like...
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Relationship, Operations
IKS Health is a longtime partner, predominantly in the revenue cycle space, but they have also...
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Operations
I would go with IKS Health again, but I would want to be much more aligned up front. I would focus...
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Loyalty, Operations, Value
IKS Health has met expectations, generously speaking. We are always looking for improvements, and I...
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Relationship, Operations, Services
IKS Health’s staff members are incredibly diligent. The follow-up is markedly improved. The...
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Loyalty, Services
In terms of outsourcing with IKS Health, there is no change expected. I am happy with what I'm...
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Relationship, Services
IKS Health's customer service people do a pretty good job overall, but as with any call center role,...
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Relationship
The advice I would give to organizations that want to successfully use offshore resources for their...
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Relationship, Services
The main drawback of using offshore resources is the potential communication gap, as differences in...
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Relationship, Services
The IKS Health executives are pretty involved when they need to be. IKS Health is also very...
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Value
The benefit of using offshore resources is lower overhead and internal costs. They can typically do...
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Operations, Services
IKS Health does a pretty good job with insurance, but there are more opportunities for them on the...
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Loyalty, Value
We went with IKS Health because staffing was tough in our region, and expenses are going up in that...
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Loyalty, Relationship, Operations
We are using quite a few of IKS Health’s services, and we weren't able to achieve the accuracy and...
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Relationship, Operations, Services
The technology deployment and automation from IKS Health have made a big difference. We also like...
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Relationship
The firm's people are able to follow a standard operating procedure pretty well. Their learning...
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Relationship, Value
IKS Health could be more consistent with being timely, and they could have some better quality...
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Relationship
IKS Health consistently exceeds our expectations because they are extremely collaborative. IKS...
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Relationship, Services
I don't have any recommendations for areas where IKS Health can improve. We are constantly in a...
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Relationship
IKS Health is a great partner. I would buy their services again. The firm's people are...
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Relationship, Operations
The biggest things I like about IKS Health are their consistency with staff members and their...
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Relationship, Operations
If the people from IKS Health are left unmanaged, they tend to get in the gray area a little bit,...
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Operations
The quality is there with IKS Health. We get paid a little bit differently, but we have to be...
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Operations
IKS Health is confidently experienced. The time they are coding within is good. Also, my...
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Loyalty, Operations
We selected IKS Health, and the onboarding was pretty easy because they have so much experience....
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Loyalty, Value
I have recommended the product to a lot of people. The firm does a good job on what we ask them to...
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Loyalty, Relationship
IKS Health is a good firm. I'm very satisfied with them. They have been a great partner. If they...
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Loyalty, Services
There is one area IKS Health could definitely improve in. They are good at delivering day in and day...
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Relationship, Services
IKS Health’s executive involvement is one of their strong suits. We have had the same people leading...
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Relationship, Operations
IKS Health helped us with a huge project, and we know how stressful that can be. Our numbers are now...
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Relationship
The biggest benefit of working with IKS Health is that I have a lot of control over how they work...
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Relationship, Operations
The firm needs to think more globally. They follow standard operating procedure, but they need to...
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Operations
The firm was doing things that inflated our bad debt. They were writing off way more than we usually...
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Relationship, Services
IKS Health meets or exceeds my expectations. The number-one difference between IKS Health and other...
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Value
I think we could get a better price than what IKS Health charges us. I do feel like IKS Health...
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Relationship, Operations, Services
If I see an uptick in denials from a payer, I can reach out to IKS Health and ask them to look at...
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Operations
I do think that IKS Health’s salespeople are a little pushy, but salespeople should be pushy. That...
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Relationship, Services
Our patients don't want to call our call center to ask questions about their statements and not...
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Relationship, Operations
My biggest concern with outsourcing our revenue cycle work had to do with all of the little things...
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Relationship, Services
The firm is extremely involved. They have somebody who is directly responsible for client success,...
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Relationship, Operations
The biggest thing for me is consistent reporting. Developing those metrics, KPIs, and other things...
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Loyalty, Relationship, Operations
IKS Health says that we need to do the core work, and they will do the chores. They use AI to do a...
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Commentary Summary
Comment Type Breakout