IKS Health Revenue Cycle Management Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
IKS Health has limited direct contact with our patients, but they do field some calls from our...
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Relationship
IKS Health’s higher-level leadership is great. They are extremely accessible and responsive. Anytime...
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Relationship, Services
IKS Health’s communication at the employee level could be better. They have had some frequent...
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Relationship, Operations
IKS Health could have a more specialized knowledge base from their employees who are providing the...
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Relationship
IKS Health's people have a rapid response time and expertise at a really microscopic level. Their...
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Loyalty, Services
IKS Health has exceeded our expectations, and I'm hopeful they will do even more in areas like full...
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Relationship
IKS Health can support literally any size of organization. They don't have limits. They have an army...
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Loyalty, Relationship, Services
IKS Health is trying to be a companion platform to our EHR, so they essentially want to do all the...
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Operations, Value
The biggest advantage of working with the firm is the cost reduction and quality improvement. In the...
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Services
The firm is very good at doing the work we give them, and they are really a great partner. However,...
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Relationship, Operations, Value
We were very focused on making sure that our cash didn't decrease or take a dip when we launched...
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Loyalty, Relationship
IKS Health consistently exceeds our expectations. They are really in tune and involved with the...
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Relationship
IKS Health is always great at improving. If we come to them with problems, they are always great...
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Relationship
IKS Health has made great improvements with our denials rate, but we still have that last little bit...
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Relationship
If I had a problem, IKS Health would be there. I think I know everybody on the executive level, and...
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Operations, Services
Through IKS Health, we are using AI. We want to use it in other aspects, but a lot of it involves...
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Relationship
We do great with IKS Health, but there are small things they could do to be more proactive. One...
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Relationship, Operations
I like that IKS Health employs the RCM staff. They have expertise, and they deal with turnover,...
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Relationship, Value
If I were talking with someone who was going to do RCM work, I would tell them to seriously consider...
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Relationship
IKS Health's challenges are always HR associated. Their people leave, and they have to be replaced...
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Value
IKS Health feels chaotic. They are bringing in new leaders rapidly, and that is impacting how they...
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Relationship
The firm has the knowledge. If we were looking at them as a firm that we had outsourced things to...
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Relationship
In terms of IKS Health’s organizational structure and administrative management, they have a deep...
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Relationship, Operations, Value
When my team was set up, we sort of ramped up resources to help with the engagement. The firm has...
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Loyalty, Relationship
Everything the firm does has our best interests in mind, including collections and trying to think...
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Relationship
We do have other vendors we use in India. IKS Health seems to still be a bit higher in the turnover...
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Relationship, Value
Over time, we have seen some cases where the firm may have misinterpreted the denials and patients...
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Value
Most of our vendors have a licensing fee at the beginning, and a few of the new vendors we are...
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Loyalty, Relationship, Value
When we were considering outsourcing our revenue cycle management to cut costs, IKS Health had...
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Relationship
IKS Health doesn’t exceed my expectations, but that is based on pieces of everything else. We put a...
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Relationship
We have struggled and and spent a lot of time working with the firm on their next level of...
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Relationship
We have worked with IKS Health for a long time, and I continue to push business their way. They help...
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Operations
One area where IKS Health is a little behind the curve is in the AI and ML space. The next step is...
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Relationship
If I were talking to someone considering going with IKS Health, I would tell them to make sure they...
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Services, Value
We could do a better job communicating to reduce denial rates, but IKS Health exceeds in rote...
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Relationship, Services
The firm has been as responsive as possible to the needs we have. More importantly, their executive...
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Loyalty, Relationship, Operations
When I evaluate IKS Health’s performance, I do so with a wide perspective and look at the nature of...
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Relationship, Services
IKS Health does a highly critical and highly skilled role, and we hired them just because we have a...
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Services
In general, any time we are doing large projects, we have large amounts of interaction between...
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Relationship
IKS Health has been good to me, so I would like to support them if I can. They have been great to us...
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Relationship, Services, Value
I'm a believer that if something related to technology is included in the agreement that it just...
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Relationship
IKS Health has come to the table and to a lot of our meetings with other services that could benefit...
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Relationship
If a provider is looking at IKS Health as a service vendor, I would tell them to make sure that as...
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Relationship, Operations, Services
IKS Health does fairly well for us, but one of the concerns around the firm is just fast growth....
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Services, Value
I would use IKS Health again, but not for everything we do. I would not put all of our eggs in one...
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Relationship, Services
There are issues with the language barrier and churn with IKS Health. They are growing too fast...
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Loyalty
Most likely we will expand some services with IKS Health. We are looking at some things like bot technology....
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Relationship, Operations
We had a rocky start with the patient customer service from IKS Health. A couple of different things...
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Relationship
At this point, I really need IKS Health to meet the SLAs in the contract. When I started, they were...
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Relationship, Services
IKS Health’s people need to be curious and not process widgets. The revenue cycle has gotten so...
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Relationship
We have a lot of high-level discussions with IKS Health. I work with one of their senior executives...
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Relationship, Services
IKS Health is trying to work through some AI stuff. They are using some analytics to determine which...
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Relationship
I would tell someone that with any revenue cycle vendor, the client cannot just hand over their...
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Loyalty, Relationship, Services
Last year, we were having some challenges with IKS Health in terms of their collections and the work...
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Relationship, Value
The firm doesn’t do a ton of freebie work for us, but I never feel like they are overcharging us.
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Relationship
The firm is a good partner and very reliable. They understand the unique aspects of our business...
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Relationship, Services
The firm's performance and processes are always changing to adjust to payer quirks. There is an...
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Relationship
We use the firm for some end-of-year work, and they are very effective at scaling up and down. They...
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Relationship, Value
We are hoping IKS Health stays; that means they have to perform well. The work that IKS Health does...
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Relationship
IKS Health could come to us with patterns that they see and ideas to make the revenue cycle better....
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Relationship
I would like IKS Health to have a lower turnover rate and more proactive recommendations for fixes....
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Loyalty
We looked at a practice that was using IKS Health, and their A/R and denials rates were terrible...
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Relationship
We are in a mature spot with the revenue cycle, so there are diminishing returns if we do better. We...
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Relationship
Turnover is well managed, but there are times when a new person from IKS Health just doesn't know...
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Loyalty, Relationship
For an offshore entity like IKS Health, my recommendation is to know what the organization's...
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Relationship
When we have brought improvements up to the firm, they have been positive about them. We have a...
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Relationship
IKS Health could improve execution with better attention to detail, improving collaboration, and...
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Value
We are trying to improve the net collection rate. Things that have gone well; we have seen no...
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Relationship, Value
IKS Health has been with us for a number of years, and there have been several different times in...
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Relationship, Operations
IKS Health has a better grasp on the front end, but it is the back end where I have a couple of...
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Relationship
I enjoy the people at IKS Health. They are very personable and want to do a good job. The only...
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