Bookmark

IKS Health Revenue Cycle Management Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

VP/Other Executive

IKS Health is really invested in being a partner. My success and their success are directly tied....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health has really impacted collections in a really positive way, but we could always do better....

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health exceeds our expectations with their customer service, their people who are involved day...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health wants to maximize the cash, so they definitely look into higher-dollar values first. But...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health always has a lot of turnover and some iteration problems. So the improvements I'm looking...

Comment Tone Negative
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

There are always one-off instances that come up with practices around claims issues and things like...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health is a longtime partner, predominantly in the revenue cycle space, but they have also...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would go with IKS Health again, but I would want to be much more aligned up front. I would focus...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health has met expectations, generously speaking. We are always looking for improvements, and I...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health’s staff members are incredibly diligent. The follow-up is markedly improved. The...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

In terms of outsourcing with IKS Health, there is no change expected. I am happy with what I'm...

Comment Tone Neutral
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

Director

IKS Health's customer service people do a pretty good job overall, but as with any call center role,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

The advice I would give to organizations that want to successfully use offshore resources for their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The main drawback of using offshore resources is the potential communication gap, as differences in...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

The IKS Health executives are pretty involved when they need to be. IKS Health is also very...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

The benefit of using offshore resources is lower overhead and internal costs. They can typically do...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

IKS Health does a pretty good job with insurance, but there are more opportunities for them on the...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Director

We went with IKS Health because staffing was tough in our region, and expenses are going up in that...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We are using quite a few of IKS Health’s services, and we weren't able to achieve the accuracy and...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The technology deployment and automation from IKS Health have made a big difference. We also like...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

The firm's people are able to follow a standard operating procedure pretty well. Their learning...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health could be more consistent with being timely, and they could have some better quality...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health consistently exceeds our expectations because they are extremely collaborative. IKS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I don't have any recommendations for areas where IKS Health can improve. We are constantly in a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health is a great partner. I would buy their services again. The firm's people are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

The biggest things I like about IKS Health are their consistency with staff members and their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

If the people from IKS Health are left unmanaged, they tend to get in the gray area a little bit,...

Comment Tone Neutral
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

Manager

The quality is there with IKS Health. We get paid a little bit differently, but we have to be...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

IKS Health is confidently experienced. The time they are coding within is good. Also, my...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

We selected IKS Health, and the onboarding was pretty easy because they have so much experience....

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I have recommended the product to a lot of people. The firm does a good job on what we ask them to...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health is a good firm. I'm very satisfied with them. They have been a great partner. If they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

There is one area IKS Health could definitely improve in. They are good at delivering day in and day...

Comment Tone Negative
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

IKS Health’s executive involvement is one of their strong suits. We have had the same people leading...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.