IKS Health Revenue Cycle Management Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
We had a rocky start with the patient customer service from IKS Health. A couple of different things...
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Relationship
At this point, I really need IKS Health to meet the SLAs in the contract. When I started, they were...
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Relationship, Services
IKS Health’s people need to be curious and not process widgets. The revenue cycle has gotten so...
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Relationship
We have a lot of high-level discussions with IKS Health. I work with one of their senior executives...
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Relationship, Services
IKS Health is trying to work through some AI stuff. They are using some analytics to determine which...
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Relationship
I would tell someone that with any revenue cycle vendor, the client cannot just hand over their...
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Loyalty, Relationship, Services
Last year, we were having some challenges with IKS Health in terms of their collections and the work...
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Relationship, Value
The firm doesn’t do a ton of freebie work for us, but I never feel like they are overcharging us.
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Relationship
The firm is a good partner and very reliable. They understand the unique aspects of our business...
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Relationship, Services
The firm's performance and processes are always changing to adjust to payer quirks. There is an...
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Relationship
We use the firm for some end-of-year work, and they are very effective at scaling up and down. They...
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Relationship, Value
We are hoping IKS Health stays; that means they have to perform well. The work that IKS Health does...
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Relationship
IKS Health could come to us with patterns that they see and ideas to make the revenue cycle better....
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Relationship
I would like IKS Health to have a lower turnover rate and more proactive recommendations for fixes....
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Loyalty
We looked at a practice that was using IKS Health, and their A/R and denials rates were terrible...
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Relationship
We are in a mature spot with the revenue cycle, so there are diminishing returns if we do better. We...
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Relationship
Turnover is well managed, but there are times when a new person from IKS Health just doesn't know...
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Loyalty, Relationship
For an offshore entity like IKS Health, my recommendation is to know what the organization's...
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Relationship
When we have brought improvements up to the firm, they have been positive about them. We have a...
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Relationship
IKS Health could improve execution with better attention to detail, improving collaboration, and...
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Value
We are trying to improve the net collection rate. Things that have gone well; we have seen no...
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Relationship, Value
IKS Health has been with us for a number of years, and there have been several different times in...
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Relationship, Operations
IKS Health has a better grasp on the front end, but it is the back end where I have a couple of...
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Relationship
I enjoy the people at IKS Health. They are very personable and want to do a good job. The only...
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Relationship, Operations
Our A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...
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Relationship
I have had great executive involvement with IKS Health from the day I walked in the door. They...
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Loyalty, Relationship
My recommendation to another organization is to recognize that with an outsourced company, the...
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Relationship
IKS Health wasn't doing a great job. We had a lot of challenges with the work they were doing. Their...
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Relationship
IKS Health needs to bring more written processes to educate us about best practices for clean...
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Relationship, Operations
If I were to recommend the firm to a friend based on what I received as a service, I wouldn't...
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Relationship
When we signed with IKS Health, their model was very personnel driven. People were calling the...
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Loyalty, Services
IKS Health had no process automation. We got to where we needed to be, but that wasn't just...
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Relationship, Value
IKS Health entered our organization to give us some lift and capacity to really help us get our...
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Operations, Services
We often had timely filing write-offs on the firm’s watch. The firm didn't work the appeals in time....
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Relationship
Sometimes partnerships get worse over time, but most get better with age. Our partnership with IKS...
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Operations
The progression that IKS Health made to get better was riddled with potholes. They had a huge...
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Relationship, Value
With IKS Health, we have services at a low cost with high outlook performance. We have worked hard...
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Relationship
Because of our long-term relationship with the firm and the fact that we work together as a team, I...
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Relationship
With the level of turnover, it is really hard to keep the same people in the firm’s overseas team.
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Relationship
The firm does a good job. Occasionally, they fall down, primarily when leaders turnover and things...
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Relationship, Services
IKS Health is really good at doing what we want once their people have been here for a while. The...
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Relationship
We work with some different firms, and out of those firms, IKS Health is probably the least...
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Relationship
I think there can always be improvement in communication when dealing with two parties. We need...
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Relationship
When I think of top-of-the-scale quality, I am wowed every single day. When I have a discussion with...
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Loyalty, Relationship
We have a strategic relationship with IKS Health as a whole. We have made a conscious decision to...
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Relationship
IKS Health is really strong from a technical perspective. They have a lot of really smart people on...
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Relationship
The work that the firm does for our organization is primarily related to personal injury; personal...
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Relationship, Value
The IKS Health team that works with our organization is not bad, but it is not great. We get what we...
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Relationship, Value
The firm’s senior leadership, the folks that come in to help scope projects, are some of the best....
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Relationship, Value
The firm has had the same amount of turnover that everybody has had in healthcare. But our...
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