IKS Health Revenue Cycle Management Commentary
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Mollie Hunt
Research Director
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User Commentary

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VP/Other Executive

Relationship, Operations

We had a rocky start with the patient customer service from IKS Health. A couple of different things...

Aug 2024
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VP/Other Executive

Relationship

At this point, I really need IKS Health to meet the SLAs in the contract. When I started, they were...

Aug 2024
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VP/Other Executive

Relationship, Services

IKS Health’s people need to be curious and not process widgets. The revenue cycle has gotten so...

Aug 2024
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VP/Other Executive

Relationship

We have a lot of high-level discussions with IKS Health. I work with one of their senior executives...

Aug 2024
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VP/Other Executive

Relationship, Services

IKS Health is trying to work through some AI stuff. They are using some analytics to determine which...

Aug 2024
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VP/Other Executive

Relationship

I would tell someone that with any revenue cycle vendor, the client cannot just hand over their...

Aug 2024
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VP/Other Executive

Loyalty, Relationship, Services

Last year, we were having some challenges with IKS Health in terms of their collections and the work...

Aug 2024
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CFO

Relationship, Value

The firm doesn’t do a ton of freebie work for us, but I never feel like they are overcharging us.

Aug 2024
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CFO

Relationship

The firm is a good partner and very reliable. They understand the unique aspects of our business...

Aug 2024
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CFO

Relationship, Services

The firm's performance and processes are always changing to adjust to payer quirks. There is an...

Aug 2024
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CFO

Relationship

We use the firm for some end-of-year work, and they are very effective at scaling up and down. They...

Aug 2024
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VP/Other Executive

Relationship, Value

We are hoping IKS Health stays; that means they have to perform well. The work that IKS Health does...

Aug 2024
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VP/Other Executive

Relationship

IKS Health could come to us with patterns that they see and ideas to make the revenue cycle better....

Aug 2024
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VP/Other Executive

Relationship

I would like IKS Health to have a lower turnover rate and more proactive recommendations for fixes....

Aug 2024
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CFO

Loyalty

We looked at a practice that was using IKS Health, and their A/R and denials rates were terrible...

Jul 2024
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CFO

Relationship

We are in a mature spot with the revenue cycle, so there are diminishing returns if we do better. We...

Jul 2024
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CFO

Relationship

Turnover is well managed, but there are times when a new person from IKS Health just doesn't know...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

For an offshore entity like IKS Health, my recommendation is to know what the organization's...

Jul 2024
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VP/Other Executive

Relationship

When we have brought improvements up to the firm, they have been positive about them. We have a...

Jul 2024
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VP/Other Executive

Relationship

IKS Health could improve execution with better attention to detail, improving collaboration, and...

Jul 2024
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VP/Other Executive

Value

We are trying to improve the net collection rate. Things that have gone well; we have seen no...

Jul 2024
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Director

Relationship, Value

IKS Health has been with us for a number of years, and there have been several different times in...

Jul 2024
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Director

Relationship, Operations

IKS Health has a better grasp on the front end, but it is the back end where I have a couple of...

Jul 2024
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Director

Relationship

I enjoy the people at IKS Health. They are very personable and want to do a good job. The only...

Jul 2024
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VP/Other Executive

Relationship, Operations

Our A/R days are extremely high based on the work IKS Health has done in the past. The number of A/R...

Nov 2023
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VP/Other Executive

Relationship

I have had great executive involvement with IKS Health from the day I walked in the door. They...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

My recommendation to another organization is to recognize that with an outsourced company, the...

Nov 2023
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VP/Other Executive

Relationship

IKS Health wasn't doing a great job. We had a lot of challenges with the work they were doing. Their...

Nov 2023
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VP/Other Executive

Relationship

IKS Health needs to bring more written processes to educate us about best practices for clean...

Nov 2023
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VP/Other Executive

Relationship, Operations

If I were to recommend the firm to a friend based on what I received as a service, I wouldn't...

Nov 2023
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VP/Other Executive

Relationship

When we signed with IKS Health, their model was very personnel driven. People were calling the...

Nov 2023
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VP/Other Executive

Loyalty, Services

IKS Health had no process automation. We got to where we needed to be, but that wasn't just...

Nov 2023
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VP/Other Executive

Relationship, Value

IKS Health entered our organization to give us some lift and capacity to really help us get our...

Nov 2023
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VP/Other Executive

Operations, Services

We often had timely filing write-offs on the firm’s watch. The firm didn't work the appeals in time....

Nov 2023
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VP/Other Executive

Relationship

Sometimes partnerships get worse over time, but most get better with age. Our partnership with IKS...

Nov 2023
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VP/Other Executive

Operations

The progression that IKS Health made to get better was riddled with potholes. They had a huge...

Nov 2023
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