IKS Health Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty
When we did an RFP, there was only one other firm that we were looking at that could provide the...
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Relationship
MModal became AQuity Solutions, and then they became IKS Health. The firm has been with us for many...
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Relationship, Services
We have had some issues with a recent change. Solventum is sunsetting their pathology product. We...
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Loyalty, Relationship
IKS Health’s services are for basic transcription. We don't really interact with or reach out to the...
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Loyalty, Relationship, Services
IKS Health doesn’t consistently exceed expectations. When they have turnover in their area, the...
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Relationship, Services
What could be improved is the firm’s service side. We have had some issues with the timeliness of...
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Value
IKS Health charges for every little thing, but sometimes we are able to avoid those charges. We have...
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Value
With IKS Health's transcription service, we pay by the character.
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Relationship, Value
IKS Health's turnaround time is great, and they have great people working for them. The service they...
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Relationship
We only really deal with one or two people from IKS Health who help us with our issues, but the key...
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Relationship, Value
The firm does what they say they will do in our SLA as far as turnaround time goes, but they don't...
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Loyalty, Relationship
Strategically, the firm hasn't really presented how they are adapting to the future. It seems as...
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Loyalty
There aren't a lot of players in this space. If someone asked me about this firm, my advice would be...
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Value
For transcription for one of our specialties, the firm charges by the second. For traditional...
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Relationship
Although there is a clear delineation, the fact that the service is split between IKS Health and...
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Relationship, Services
The services IKS Health provides are great. They are rocking and rolling, and I have had no problems...
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Relationship
With IKS Health's transcription services, it is a little bit easier for us to have a quick...
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Services
There is an opportunity for the scribes to prechart things for clinicians so that the clinicians can...
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Services
Regular check-ins with scribes and clinicians are very important. We used to have a scheduled health...
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Relationship, Services
My communication is with the account manager, and that person is great. When I need them, they are...
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Operations
I get what I want from the firm. The firm works within the contract agreement. Our turnaround time...
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Operations, Services
The transcriptions are great, but now that the firm's company is separated, their technical part is...
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Relationship, Services
The firm's support is slow. Even if an ID gets mixed up and we want correction, it takes a long time...
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Relationship
We didn't realize that IKS Health was acquiring AQuity. No one told us that was happening. The next...
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Services, Value
We had some challenges with trying to work out some of the logistics of some of the functions that...
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Services
If I make a phone call to the IKS Health customer service people or account managers, I can...
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Loyalty, Operations, Services, Value
IKS Health doesn’t overcharge us compared to other firms. I have expanded on their services, and...
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Relationship
AQuity Solutions’ timing is really good in terms of when they actually get dictations back. We have...
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Relationship
AQuity Solutions has gone through some changes lately with different staff. The staff has reached...
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Loyalty
I don't believe that we would look for another transcription service. We only have a low number of...
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Relationship, Services
I have been pleasantly surprised by IKS Health because I am not too much on transcription services....
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Relationship
My customer service representative from IKS Health is good. The vendor exceeded my expectations in...
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Value
I just found out that IKS Health is going to charge us for something absolutely ridiculous. They are...
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Relationship, Services
IKS Health meets and exceeds my expectations. They are very consistent and have good integration;...
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Relationship
We don't do a lot of strategy work with IKS Health, and I don't ever speak to their executives. I...
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Relationship, Services
AQuity Solutions seems to be pretty consistent based on their quality. However, we bring some missed...
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Relationship
If there is a new surgeon who wants a new template, I just put the surgeon in contact with AQuity...
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Relationship, Services
AQuity Solutions does what they say they are going to do. The fastest way to get someone in my...
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Relationship
AQuity Solutions always had a quality product, a report with minimal blanks, and an outstanding...
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Relationship, Services
AQuity Solutions is doing great. I don’t have any complaints about them. They don’t ever really let...
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Relationship
If we reach out to AQuity Solutions' tech support people directly, it is very difficult to get...
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Value
We used to have a complex contract with AQuity Solutions because they were part of MModal, but now...
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Relationship
The firm's services go pretty well. Once in a while, we will have some issues with formatting when...
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Services
A lot of the physicians who have been here a long time do the traditional dictating where they...
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Relationship
With AQuity Solutions, the turnaround time is great. Very seldom do I ever have to ask for anything...
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