IKS Health Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
AQuity Solutions’ timing is really good in terms of when they actually get dictations back. We have...
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Relationship
AQuity Solutions has gone through some changes lately with different staff. The staff has reached...
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Loyalty
I don't believe that we would look for another transcription service. We only have a low number of...
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Relationship, Services
I have been pleasantly surprised by IKS Health because I am not too much on transcription services....
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Relationship
My customer service representative from IKS Health is good. The vendor exceeded my expectations in...
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Value
I just found out that IKS Health is going to charge us for something absolutely ridiculous. They are...
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Relationship, Services
IKS Health meets and exceeds my expectations. They are very consistent and have good integration;...
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Relationship
We don't do a lot of strategy work with IKS Health, and I don't ever speak to their executives. I...
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Relationship, Services
AQuity Solutions seems to be pretty consistent based on their quality. However, we bring some missed...
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Relationship
If there is a new surgeon who wants a new template, I just put the surgeon in contact with AQuity...
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Relationship, Services
AQuity Solutions does what they say they are going to do. The fastest way to get someone in my...
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Relationship
AQuity Solutions always had a quality product, a report with minimal blanks, and an outstanding...
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Relationship, Services
AQuity Solutions is doing great. I don’t have any complaints about them. They don’t ever really let...
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Relationship
If we reach out to AQuity Solutions' tech support people directly, it is very difficult to get...
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Value
We used to have a complex contract with AQuity Solutions because they were part of MModal, but now...
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Relationship
The firm's services go pretty well. Once in a while, we will have some issues with formatting when...
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Services
A lot of the physicians who have been here a long time do the traditional dictating where they...
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Relationship
With AQuity Solutions, the turnaround time is great. Very seldom do I ever have to ask for anything...
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Relationship, Services
As far as transcription services go, AQuity Solutions does very well. They turn things around in a...
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Relationship, Services
We wanted to make some changes to our contract with AQuity Solutions when we were looking at...
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Relationship
It would be very helpful to have some connection with AQuity Solutions’ client representatives as...
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Relationship
AQuity Solutions is going through something weird. The management is bad, and we don’t know who is...
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Value
AQuity Solutions is competitive with other transcription companies. I don't have any problem with...
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Loyalty
Pricing was a big part of why we decided to go with AQuity Solutions; another reason was that they...
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Relationship
AQuity Solutions has a consistent turnaround time, good quality, and good communication. They are...
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Relationship, Services
AQuity Solutions' staff members utilize back-end speech recognition, so they do more editing than...
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Relationship, Services
We recently got access to the firm's analytics to be able to pull our own reports. Maybe AQuity...
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Relationship
AQuity Solutions' executive involvement is great. I have had the same client service manager the...
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Loyalty, Relationship
AQuity Solutions recently had a layoff, but that was okay. As long as I don't lose my client service...
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Relationship
AQuity Solutions is like a colleague. The company has been bought and sold several times, and we...
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Relationship
AQuity Solutions is 98% accurate. We monitor them regularly. Their turnaround time is also great....
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Relationship
Sometimes when I call AQuity Solutions’ customer service line, I can't understand the person who is...
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Relationship, Value
I have had a great experience with AQuity Solutions’ transcription service. This is the first time I...
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Services, Value
I would really like to have transcription services in-house, but with the way things are, if I were...
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Relationship
The client satisfaction manager who manages our account for AQuity Solutions is very communicative....
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Relationship
Our new EHR vendor has partnered with transcription vendors, but AQuity Solutions is not one of...
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Relationship, Services
Our doctors dictate directly to AQuity Solutions, and the firm has voice recognition on their end...
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Relationship, Services
AQuity Solutions’ turnaround time is excellent. Some of our turnaround times are per report or...
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Relationship
We are satisfied with AQuity Solutions, and if they are behind on their turnaround times, we mention...
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Relationship, Services
If we have a difficult dictator, we can send AQuity Solutions a template so that they have something...
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Services
AQuity Solutions struggles the most with operative reports. Those are the most difficult, especially...
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Loyalty
We didn't realize how good AQuity Solutions was until we moved to somebody else. There was no...
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Relationship, Services
AQuity Solutions’ quality could be better. They need to know they have a lot of errors coming back...
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Relationship
Our representative at AQuity Solutions is awesome. If we have anything we want built, they are...
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Relationship
Since AQuity Solutions joined forces with 3M, we have had ssues with things going down on the 3M...
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Relationship
AQuity Solutions' team is really great to work with. They have a great project manager that I worked...
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Relationship
Sometimes we have to try to get an architect from a third party and an architect from AQuity...
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Operations
AQuity Solutions did a great job when we were rolling out their services. AQuity Solutions gobbled...
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Relationship, Services
AQuity Solutions is interesting in terms of the benefits they provide. From an HIM perspective, we...
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Relationship
AQuity Solutions has established good working relationships with our HIM individuals who might reach...
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Value
The firm charges for everything. Every time we want to make any type of change, there is...
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Relationship
Sometimes, the firm gets behind on the work, and then I have to go after them and ask why the work...
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Relationship
Things are pretty steady with AQuity Solutions' services, and there are never really any major...
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Relationship
Our account representative is pretty responsive when we need reports or when we expand our...
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Relationship
The problem with AQuity Solutions is that they are like a revolving door, so I don't even know who...
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Relationship, Services
AQuity Solutions' technology is fantastic, and so is their troubleshooting. We don't get complaints...
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Relationship, Operations, Services
Overall, everything is working well with AQuity Solutions. There are no areas for improvement. The...
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Relationship, Services
The firm does transcriptions and uploads them to our electronic health record. I would give the firm...
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Relationship
The firm does well on their turnaround time and their ability to manage our volume and its peaks and...
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Relationship
One way the firm could improve is in the timeliness of their responses when I reach out to them to...
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Relationship, Services
AQuity Solutions is exceeding my expectations. They meet our goals, our guidelines, and our...
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Operations, Services
When there are blanks in the transcription, we can listen and fill them in, so the firm's people...
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