IKS Health Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
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User Commentary

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VP/Other Executive

Relationship, Value

The firm does what they say they will do in our SLA as far as turnaround time goes, but they don't...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

Strategically, the firm hasn't really presented how they are adapting to the future. It seems as...

Feb 2025
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VP/Other Executive

Loyalty

There aren't a lot of players in this space. If someone asked me about this firm, my advice would be...

Feb 2025
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VP/Other Executive

Value

For transcription for one of our specialties, the firm charges by the second. For traditional...

Feb 2025
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Director

Relationship

Although there is a clear delineation, the fact that the service is split between IKS Health and...

Jan 2025
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Director

Relationship, Services

The services IKS Health provides are great. They are rocking and rolling, and I have had no problems...

Jan 2025
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Manager

Relationship

With IKS Health's transcription services, it is a little bit easier for us to have a quick...

Jan 2025
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Manager

Services

There is an opportunity for the scribes to prechart things for clinicians so that the clinicians can...

Jan 2025
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Manager

Services

Regular check-ins with scribes and clinicians are very important. We used to have a scheduled health...

Jan 2025
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Manager

Relationship, Services

My communication is with the account manager, and that person is great. When I need them, they are...

Jan 2025
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Manager

Operations

I get what I want from the firm. The firm works within the contract agreement. Our turnaround time...

Jan 2025
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Manager

Operations, Services

The transcriptions are great, but now that the firm's company is separated, their technical part is...

Jan 2025
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Manager

Relationship, Services

The firm's support is slow. Even if an ID gets mixed up and we want correction, it takes a long time...

Jan 2025
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Manager

Relationship

We didn't realize that IKS Health was acquiring AQuity. No one told us that was happening. The next...

Jan 2025
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Director

Services, Value

We had some challenges with trying to work out some of the logistics of some of the functions that...

Jan 2025
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Director

Services

If I make a phone call to the IKS Health customer service people or account managers, I can...

Jan 2025
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Director

Loyalty, Operations, Services, Value

IKS Health doesn’t overcharge us compared to other firms. I have expanded on their services, and...

Jan 2025
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Manager

Relationship

AQuity Solutions’ timing is really good in terms of when they actually get dictations back. We have...

Nov 2024
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Manager

Relationship

AQuity Solutions has gone through some changes lately with different staff. The staff has reached...

Nov 2024
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Manager

Loyalty

I don't believe that we would look for another transcription service. We only have a low number of...

Nov 2024
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Manager

Relationship, Services

I have been pleasantly surprised by IKS Health because I am not too much on transcription services....

Oct 2024
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Manager

Relationship

My customer service representative from IKS Health is good. The vendor exceeded my expectations in...

Oct 2024
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Manager

Value

I just found out that IKS Health is going to charge us for something absolutely ridiculous. They are...

Oct 2024
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Director

Relationship, Services

IKS Health meets and exceeds my expectations. They are very consistent and have good integration;...

Oct 2024
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Director

Relationship

We don't do a lot of strategy work with IKS Health, and I don't ever speak to their executives. I...

Oct 2024
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Director

Relationship, Services

AQuity Solutions seems to be pretty consistent based on their quality. However, we bring some missed...

Aug 2024
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Director

Relationship

If there is a new surgeon who wants a new template, I just put the surgeon in contact with AQuity...

Aug 2024
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Director

Relationship, Services

AQuity Solutions does what they say they are going to do. The fastest way to get someone in my...

Aug 2024
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Director

Relationship

AQuity Solutions always had a quality product, a report with minimal blanks, and an outstanding...

Jul 2024
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Manager

Relationship, Services

AQuity Solutions is doing great. I don’t have any complaints about them. They don’t ever really let...

Jun 2024
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Manager

Relationship

If we reach out to AQuity Solutions' tech support people directly, it is very difficult to get...

Jun 2024
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Manager

Value

We used to have a complex contract with AQuity Solutions because they were part of MModal, but now...

Jun 2024
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Manager

Relationship

The firm's services go pretty well. Once in a while, we will have some issues with formatting when...

Jun 2024
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Manager

Services

A lot of the physicians who have been here a long time do the traditional dictating where they...

Jun 2024
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Manager

Relationship

With AQuity Solutions, the turnaround time is great. Very seldom do I ever have to ask for anything...

Jun 2024
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Director

Relationship, Services

As far as transcription services go, AQuity Solutions does very well. They turn things around in a...

May 2024
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Director

Relationship, Services

We wanted to make some changes to our contract with AQuity Solutions when we were looking at...

May 2024
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Director

Relationship

It would be very helpful to have some connection with AQuity Solutions’ client representatives as...

May 2024
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Director

Relationship

AQuity Solutions is going through something weird. The management is bad, and we don’t know who is...

May 2024
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Director

Value

AQuity Solutions is competitive with other transcription companies. I don't have any problem with...

May 2024
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Director

Loyalty

Pricing was a big part of why we decided to go with AQuity Solutions; another reason was that they...

May 2024
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Director

Relationship

AQuity Solutions has a consistent turnaround time, good quality, and good communication. They are...

May 2024
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Director

Relationship, Services

AQuity Solutions' staff members utilize back-end speech recognition, so they do more editing than...

May 2024
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Director

Relationship, Services

We recently got access to the firm's analytics to be able to pull our own reports. Maybe AQuity...

May 2024
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VP/Other Executive

Relationship

AQuity Solutions' executive involvement is great. I have had the same client service manager the...

May 2024
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VP/Other Executive

Loyalty, Relationship

AQuity Solutions recently had a layoff, but that was okay. As long as I don't lose my client service...

May 2024
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VP/Other Executive

Relationship

AQuity Solutions is like a colleague. The company has been bought and sold several times, and we...

May 2024
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Manager

Relationship

AQuity Solutions is 98% accurate. We monitor them regularly. Their turnaround time is also great....

Apr 2024
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Director

Relationship

Sometimes when I call AQuity Solutions’ customer service line, I can't understand the person who is...

Mar 2024
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Director

Relationship, Value

I have had a great experience with AQuity Solutions’ transcription service. This is the first time I...

Mar 2024
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Director

Services, Value

I would really like to have transcription services in-house, but with the way things are, if I were...

Mar 2024
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Director

Relationship

The client satisfaction manager who manages our account for AQuity Solutions is very communicative....

Mar 2024
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Director

Relationship

Our new EHR vendor has partnered with transcription vendors, but AQuity Solutions is not one of...

Mar 2024
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Analyst/Coordinator

Relationship, Services

Our doctors dictate directly to AQuity Solutions, and the firm has voice recognition on their end...

Mar 2024
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Analyst/Coordinator

Relationship, Services

AQuity Solutions’ turnaround time is excellent. Some of our turnaround times are per report or...

Mar 2024
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Analyst/Coordinator

Relationship

We are satisfied with AQuity Solutions, and if they are behind on their turnaround times, we mention...

Mar 2024
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Analyst/Coordinator

Relationship, Services

If we have a difficult dictator, we can send AQuity Solutions a template so that they have something...

Mar 2024
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Analyst/Coordinator

Services

AQuity Solutions struggles the most with operative reports. Those are the most difficult, especially...

Mar 2024
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Analyst/Coordinator

Loyalty

We didn't realize how good AQuity Solutions was until we moved to somebody else. There was no...

Mar 2024
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Analyst/Coordinator

Relationship, Services

AQuity Solutions’ quality could be better. They need to know they have a lot of errors coming back...

Mar 2024
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Analyst/Coordinator

Relationship

Our representative at AQuity Solutions is awesome. If we have anything we want built, they are...

Mar 2024
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Analyst/Coordinator

Relationship

Since AQuity Solutions joined forces with 3M, we have had ssues with things going down on the 3M...

Mar 2024
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Director

Relationship

AQuity Solutions' team is really great to work with. They have a great project manager that I worked...

Mar 2024
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Director

Relationship

Sometimes we have to try to get an architect from a third party and an architect from AQuity...

Mar 2024
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VP/Other Executive

Operations

AQuity Solutions did a great job when we were rolling out their services. AQuity Solutions gobbled...

Mar 2024
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VP/Other Executive

Relationship, Services

AQuity Solutions is interesting in terms of the benefits they provide. From an HIM perspective, we...

Mar 2024
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VP/Other Executive

Relationship

AQuity Solutions has established good working relationships with our HIM individuals who might reach...

Mar 2024
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Manager

Value

The firm charges for everything. Every time we want to make any type of change, there is...

Mar 2024
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Manager

Relationship

Sometimes, the firm gets behind on the work, and then I have to go after them and ask why the work...

Mar 2024
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