IKS Health Transcription Services Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
IKS Health executed my requirements very well. They would get on a call and would de-escalate...
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Loyalty, Operations
I wouldn't say IKS Health has much of a strategy with transcription. They have other service lines,...
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Loyalty, Operations
IKS Health has a lot of quality marketing, but I think their technology is slipping in the market....
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Loyalty, Services
There are not a lot of competitors in IKS Health's space, so they are not really advancing in their...
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Services
We have been utilizing IKS Health for several years. Every year, we reevaluate the landscape, but...
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Operations
We use IKS Health for our emergency backup transcription option if our system were to go down. I do...
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Relationship, Services
We have had a very long relationship with IKS Health, and they do a superb job. One reason I would...
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Relationship, Operations, Services
At times, IKS Health includes dictation that wasn’t actually said, or they fail to send files with...
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Relationship
The people I work with at the executive level at IKS Health are very good, very knowledgeable, and...
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Relationship
Some staff members from IKS Health are really great, and then there might be one who is not. For the...
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Relationship
We have been encountering quality issues. We are working with the team manager on the firm’s end,...
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Relationship
Having a specific transcriptionist assigned to our account would probably help with the quality of...
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Relationship
The biggest benefits of IKS Health’s transcription services are turnaround time, flexibility with...
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Operations
I would recommend that IKS Health move away from traditional transcription and focus more on AI. We...
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Operations
The biggest strength of the transcription service from IKS Health is its flexibility. It does take...
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Loyalty, Value
We are paying for more than just the AI services; we are paying for the human component. We need to...
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Operations, Services, Value
The transcription services are a game changer for the providers. The amount of work that IKS Health...
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Services, Value
For many years, we only used domestic transcriptionists, but a few years ago, the work transitioned...
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Operations
With IKS Health, everything is done online. For telephone dictation, the audio is sent through their...
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Operations
IKS Health’s turnaround time is excellent, and that is very important to our clinicians. It is rare...
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Relationship, Services
The staff members we work with, including our account manager, are very helpful and skilled. We work...
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Operations
The website for IKS Health is outdated and can be difficult to use. We don't have instruction...
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Operations, Value
There is variable quality in the editors that IKS Health is hiring. When the editors review the...
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Operations, Services
We have an account manager from IKS Health, and we have their email, but the few times we have...
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Value
IKS Health does not nickel-and-dime us because we have a set contract that includes all of our...
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Relationship
We have a great working relationship with IKS Health. Our manager is extremely responsive,...
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Relationship
IKS Health has exceeded our expectations in their customer service. Our managers have been awesome....
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Relationship
The first thing I would put on a list of what IKS Health could improve on would be reaching out as...
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Relationship
IKS Health exceeds my expectations because they are very accurate. They do not type if they do not...
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Services
IKS Health is very quick to get to me, but sometimes we have issues where we lose access to their...
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Operations
The transcription service from IKS Health has been okay. We get the reports within our contracted...
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Relationship
Our partnership with IKS Health is fine. They get us. I am satisfied with IKS Health’s staff because...
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Loyalty, Relationship
I think we plan on keeping IKS Health’s transcription service for a long time, unless the...
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Relationship
In the past, the executives were very involved. They would schedule calls with us regularly to see...
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Value
IKS Health is a very good value. We have done a lot of comparative cost analysis, and we are very...
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Relationship
IKS Health is very good at being a partner. They are there 100% when we need them, and I think that...
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Relationship, Services
We have had a lot of transitions within the company in the past year. All companies, especially in...
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Loyalty, Operations
I would use IKS Health again for transcription services because we have used them for a while. I...
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Relationship, Operations
There is nothing to wow us with IKS Health’s transcription services, and we don't have much...
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Relationship
IKS Health delivers a quality product within the turnaround time. I never have problems. I don't...
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Services
Our customer relations manager meets all our expectations. They always assist and help us get the...
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Relationship
I have a super dedicated representative, and they are great. I would miss them terribly if they ever...
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Relationship
I like the fact that I do have a single point person who will either help me and fix something or...
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Services
We have facilities that have EMRs and others that are completely on paper. For an entirely paper...
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Relationship
The firm is consistent in terms of quality and turnaround time. There are usually no surprises....
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Loyalty
When we did an RFP, there was only one other firm that we were looking at that could provide the...
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Relationship
MModal became AQuity Solutions, and then they became IKS Health. The firm has been with us for many...
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Relationship, Services
We have had some issues with a recent change. Solventum is sunsetting their pathology product. We...
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Loyalty, Relationship
IKS Health’s services are for basic transcription. We don't really interact with or reach out to the...
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Loyalty, Relationship, Services
IKS Health doesn’t consistently exceed expectations. When they have turnover in their area, the...
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Relationship, Services
What could be improved is the firm’s service side. We have had some issues with the timeliness of...
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Value
IKS Health charges for every little thing, but sometimes we are able to avoid those charges. We have...
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Value
With IKS Health's transcription service, we pay by the character.
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Relationship, Value
IKS Health's turnaround time is great, and they have great people working for them. The service they...
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Relationship
We only really deal with one or two people from IKS Health who help us with our issues, but the key...
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Relationship, Value
The firm does what they say they will do in our SLA as far as turnaround time goes, but they don't...
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Loyalty, Relationship
Strategically, the firm hasn't really presented how they are adapting to the future. It seems as...
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Loyalty
There aren't a lot of players in this space. If someone asked me about this firm, my advice would be...
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Value
For transcription for one of our specialties, the firm charges by the second. For traditional...
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Relationship
Although there is a clear delineation, the fact that the service is split between IKS Health and...
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Relationship, Services
The services IKS Health provides are great. They are rocking and rolling, and I have had no problems...
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Relationship
With IKS Health's transcription services, it is a little bit easier for us to have a quick...
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Services
There is an opportunity for the scribes to prechart things for clinicians so that the clinicians can...
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Services
Regular check-ins with scribes and clinicians are very important. We used to have a scheduled health...
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Relationship, Services
My communication is with the account manager, and that person is great. When I need them, they are...
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Operations
I get what I want from the firm. The firm works within the contract agreement. Our turnaround time...
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Operations, Services
The transcriptions are great, but now that the firm's company is separated, their technical part is...
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Relationship, Services
The firm's support is slow. Even if an ID gets mixed up and we want correction, it takes a long time...
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Relationship
We didn't realize that IKS Health was acquiring AQuity. No one told us that was happening. The next...
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Services, Value
We had some challenges with trying to work out some of the logistics of some of the functions that...
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Services
If I make a phone call to the IKS Health customer service people or account managers, I can...
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Loyalty, Operations, Services, Value
IKS Health doesn’t overcharge us compared to other firms. I have expanded on their services, and...
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