IKS Health Transcription Services Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Relationship, Services
I have needed various reports, and IKS Health has been there to help me every single step of the...
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Loyalty, Relationship
IKS Health is not just trying to keep us on dictation. They have offered us speech recognition and...
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Relationship
My IKS Health service manager is excellent. They moderately hold my hand, but they make sure things...
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Operations, Value
IKS Health has exceeded our expectations. We began phasing in their global team for hospital...
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Relationship
There seems to be a disconnect between the technical and operational teams; the customer is forced...
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Relationship
The quality of work was fine, but the communication was inconsistent, leading to confusion with...
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Relationship, Operations
Our organization ended up with IKS Health due to AQuity Solutions being sold to IKS Health, and...
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Relationship, Services
IKS Health has met our needs. They could go above and beyond with timely or general responsiveness....
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Loyalty, Operations, Value
I would go with IKS Health again from the perspective of our years of partnership. And I would...
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Relationship
The firm’s executive involvement is annoying, but I don't have a problem moving things up the chain.
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Relationship, Services
A certain person from IKS Health is absolutely amazing. They are always available and accommodating,...
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Operations
We use IKS Health specifically for their health transcription services. Our work involves giving...
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Relationship
IKS Health seems to be very up-to-date in their space, and the team we work with is very responsive....
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Services
With IKS Health, we have had challenges with being able to get measurable data. Some of that might...
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Relationship, Operations
IKS Health executed my requirements very well. They would get on a call and would de-escalate...
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Loyalty, Operations
I wouldn't say IKS Health has much of a strategy with transcription. They have other service lines,...
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Loyalty, Operations
IKS Health has a lot of quality marketing, but I think their technology is slipping in the market....
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Loyalty, Services
There are not a lot of competitors in IKS Health's space, so they are not really advancing in their...
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Services
We have been utilizing IKS Health for several years. Every year, we reevaluate the landscape, but...
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Operations
We use IKS Health for our emergency backup transcription option if our system were to go down. I do...
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Relationship, Services
We have had a very long relationship with IKS Health, and they do a superb job. One reason I would...
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Relationship, Operations, Services
At times, IKS Health includes dictation that wasn’t actually said, or they fail to send files with...
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Relationship
The people I work with at the executive level at IKS Health are very good, very knowledgeable, and...
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Relationship
Some staff members from IKS Health are really great, and then there might be one who is not. For the...
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Relationship
We have been encountering quality issues. We are working with the team manager on the firm’s end,...
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Relationship
Having a specific transcriptionist assigned to our account would probably help with the quality of...
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Relationship
The biggest benefits of IKS Health’s transcription services are turnaround time, flexibility with...
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Operations
I would recommend that IKS Health move away from traditional transcription and focus more on AI. We...
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Operations
The biggest strength of the transcription service from IKS Health is its flexibility. It does take...
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Loyalty, Value
We are paying for more than just the AI services; we are paying for the human component. We need to...
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Operations, Services, Value
The transcription services are a game changer for the providers. The amount of work that IKS Health...
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Services, Value
For many years, we only used domestic transcriptionists, but a few years ago, the work transitioned...
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Operations
With IKS Health, everything is done online. For telephone dictation, the audio is sent through their...
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Operations
IKS Health’s turnaround time is excellent, and that is very important to our clinicians. It is rare...
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Relationship, Services
The staff members we work with, including our account manager, are very helpful and skilled. We work...
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Operations
The website for IKS Health is outdated and can be difficult to use. We don't have instruction...
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Operations, Value
There is variable quality in the editors that IKS Health is hiring. When the editors review the...
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Operations, Services
We have an account manager from IKS Health, and we have their email, but the few times we have...
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Value
IKS Health does not nickel-and-dime us because we have a set contract that includes all of our...
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Relationship
We have a great working relationship with IKS Health. Our manager is extremely responsive,...
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Relationship
IKS Health has exceeded our expectations in their customer service. Our managers have been awesome....
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Relationship
The first thing I would put on a list of what IKS Health could improve on would be reaching out as...
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Relationship
IKS Health exceeds my expectations because they are very accurate. They do not type if they do not...
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Services
IKS Health is very quick to get to me, but sometimes we have issues where we lose access to their...
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Operations
The transcription service from IKS Health has been okay. We get the reports within our contracted...
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Relationship
Our partnership with IKS Health is fine. They get us. I am satisfied with IKS Health’s staff because...
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Loyalty, Relationship
I think we plan on keeping IKS Health’s transcription service for a long time, unless the...
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Relationship
In the past, the executives were very involved. They would schedule calls with us regularly to see...
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Value
IKS Health is a very good value. We have done a lot of comparative cost analysis, and we are very...
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Relationship
IKS Health is very good at being a partner. They are there 100% when we need them, and I think that...
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Relationship, Services
We have had a lot of transitions within the company in the past year. All companies, especially in...
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Loyalty, Operations
I would use IKS Health again for transcription services because we have used them for a while. I...
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Relationship, Operations
There is nothing to wow us with IKS Health’s transcription services, and we don't have much...
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Relationship
IKS Health delivers a quality product within the turnaround time. I never have problems. I don't...
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Services
Our customer relations manager meets all our expectations. They always assist and help us get the...
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Relationship
I have a super dedicated representative, and they are great. I would miss them terribly if they ever...
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Relationship
I like the fact that I do have a single point person who will either help me and fix something or...
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Services
We have facilities that have EMRs and others that are completely on paper. For an entirely paper...
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Relationship
The firm is consistent in terms of quality and turnaround time. There are usually no surprises....
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Commentary Summary
Comment Type Breakout