IKS Health Transcription Services Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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Director

Loyalty

When we did an RFP, there was only one other firm that we were looking at that could provide the...

Apr 2025
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Director

Relationship

MModal became AQuity Solutions, and then they became IKS Health. The firm has been with us for many...

Apr 2025
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Director

Relationship, Services

We have had some issues with a recent change. Solventum is sunsetting their pathology product. We...

Apr 2025
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Manager

Loyalty, Relationship

IKS Health’s services are for basic transcription. We don't really interact with or reach out to the...

Feb 2025
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Manager

Loyalty, Relationship, Services

IKS Health doesn’t consistently exceed expectations. When they have turnover in their area, the...

Feb 2025
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Manager

Relationship, Services

What could be improved is the firm’s service side. We have had some issues with the timeliness of...

Feb 2025
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Manager

Value

IKS Health charges for every little thing, but sometimes we are able to avoid those charges. We have...

Feb 2025
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Director

Value

With IKS Health's transcription service, we pay by the character.

Feb 2025
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Director

Relationship, Value

IKS Health's turnaround time is great, and they have great people working for them. The service they...

Feb 2025
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Director

Relationship

We only really deal with one or two people from IKS Health who help us with our issues, but the key...

Feb 2025
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VP/Other Executive

Relationship, Value

The firm does what they say they will do in our SLA as far as turnaround time goes, but they don't...

Feb 2025
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VP/Other Executive

Loyalty, Relationship

Strategically, the firm hasn't really presented how they are adapting to the future. It seems as...

Feb 2025
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VP/Other Executive

Loyalty

There aren't a lot of players in this space. If someone asked me about this firm, my advice would be...

Feb 2025
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VP/Other Executive

Value

For transcription for one of our specialties, the firm charges by the second. For traditional...

Feb 2025
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Director

Relationship

Although there is a clear delineation, the fact that the service is split between IKS Health and...

Jan 2025
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Director

Relationship, Services

The services IKS Health provides are great. They are rocking and rolling, and I have had no problems...

Jan 2025
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Manager

Relationship

With IKS Health's transcription services, it is a little bit easier for us to have a quick...

Jan 2025
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Manager

Services

There is an opportunity for the scribes to prechart things for clinicians so that the clinicians can...

Jan 2025
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Manager

Services

Regular check-ins with scribes and clinicians are very important. We used to have a scheduled health...

Jan 2025
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Manager

Relationship, Services

My communication is with the account manager, and that person is great. When I need them, they are...

Jan 2025
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Manager

Operations

I get what I want from the firm. The firm works within the contract agreement. Our turnaround time...

Jan 2025
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Manager

Operations, Services

The transcriptions are great, but now that the firm's company is separated, their technical part is...

Jan 2025
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Manager

Relationship, Services

The firm's support is slow. Even if an ID gets mixed up and we want correction, it takes a long time...

Jan 2025
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Manager

Relationship

We didn't realize that IKS Health was acquiring AQuity. No one told us that was happening. The next...

Jan 2025
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Director

Services, Value

We had some challenges with trying to work out some of the logistics of some of the functions that...

Jan 2025
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Director

Services

If I make a phone call to the IKS Health customer service people or account managers, I can...

Jan 2025
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Director

Loyalty, Operations, Services, Value

IKS Health doesn’t overcharge us compared to other firms. I have expanded on their services, and...

Jan 2025
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Manager

Relationship

AQuity Solutions’ timing is really good in terms of when they actually get dictations back. We have...

Nov 2024
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Manager

Relationship

AQuity Solutions has gone through some changes lately with different staff. The staff has reached...

Nov 2024
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Manager

Loyalty

I don't believe that we would look for another transcription service. We only have a low number of...

Nov 2024
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Manager

Relationship, Services

I have been pleasantly surprised by IKS Health because I am not too much on transcription services....

Oct 2024
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Manager

Relationship

My customer service representative from IKS Health is good. The vendor exceeded my expectations in...

Oct 2024
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Manager

Value

I just found out that IKS Health is going to charge us for something absolutely ridiculous. They are...

Oct 2024
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Director

Relationship, Services

IKS Health meets and exceeds my expectations. They are very consistent and have good integration;...

Oct 2024
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Director

Relationship

We don't do a lot of strategy work with IKS Health, and I don't ever speak to their executives. I...

Oct 2024
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Director

Relationship, Services

AQuity Solutions seems to be pretty consistent based on their quality. However, we bring some missed...

Aug 2024
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Director

Relationship

If there is a new surgeon who wants a new template, I just put the surgeon in contact with AQuity...

Aug 2024
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Director

Relationship, Services

AQuity Solutions does what they say they are going to do. The fastest way to get someone in my...

Aug 2024
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Director

Relationship

AQuity Solutions always had a quality product, a report with minimal blanks, and an outstanding...

Jul 2024
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Manager

Relationship, Services

AQuity Solutions is doing great. I don’t have any complaints about them. They don’t ever really let...

Jun 2024
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Manager

Relationship

If we reach out to AQuity Solutions' tech support people directly, it is very difficult to get...

Jun 2024
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Manager

Value

We used to have a complex contract with AQuity Solutions because they were part of MModal, but now...

Jun 2024
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Manager

Relationship

The firm's services go pretty well. Once in a while, we will have some issues with formatting when...

Jun 2024
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Manager

Services

A lot of the physicians who have been here a long time do the traditional dictating where they...

Jun 2024
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Manager

Relationship

With AQuity Solutions, the turnaround time is great. Very seldom do I ever have to ask for anything...

Jun 2024
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Director

Relationship, Services

As far as transcription services go, AQuity Solutions does very well. They turn things around in a...

May 2024
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Director

Relationship, Services

We wanted to make some changes to our contract with AQuity Solutions when we were looking at...

May 2024
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Director

Relationship

It would be very helpful to have some connection with AQuity Solutions’ client representatives as...

May 2024
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Director

Relationship

AQuity Solutions is going through something weird. The management is bad, and we don’t know who is...

May 2024
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Director

Value

AQuity Solutions is competitive with other transcription companies. I don't have any problem with...

May 2024
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