Impact Advisors IT Advisory Services
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Project Results
The firm really stepped things up. We had some gaps in our workforce, and the firm stepped up and...
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Relationship
The firm does well at listening and partnering to come up with solutions.
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People and Knowledge
We had a really good positive experience with Impact Advisors when we worked with them in the past....
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People and Knowledge
Impact Advisors is a great partner. People who work with a firm have to find the right person within...
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Tools and Methodology
Impact Advisors exceeded our expectations by talking with different vendors, setting up the...
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Project Results
Impact Advisors was part of our team. They helped us find outside vendors to provide at-the-elbow...
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People and Knowledge
The firm has a skill set that helps institutions go through their whole implementation process and...
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Relationship
The firm was extremely responsive and consistent, and I really appreciated that. When they said...
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Relationship
When we plan a meeting, we want the right consultant to show up. When we see a statement of work or...
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People and Knowledge
Issues should be raised when we are having discussions. The presentation time is not the time to be...
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Relationship
I was really impressed with Impact Advisors because they listened to me. The firm listened to me...
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People and Knowledge
The firm’s consultants can give a lot of good information, but that information might not be...
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Relationship
Impact Advisors executed excellently against our requirements. We were obviously on a timer, and the...
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Project Results
We had to quickly review the contract with our software vendor. We worked through a few different...
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ROI and Cost
Impact Advisors wasn't the cheapest fit, but we definitely thought they had the best value because...
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Win/Loss - Why they were selected (by current clients)
Our goal was to improve our accuracy in the areas of risk scoring and risk adjustment. We selected...
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People and Knowledge
The firm provided recommendations about technologies we had and the better use of those...
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Tools and Methodology
With the execution, Impact Advisors needs to continue to establish very clear expectations and scope...
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People and Knowledge
We had a couple of folks that Impact Advisors brought on board that we really struggled with and...
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People and Knowledge
The program director is one of the best people I have ever worked with. They really knew what we...
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Relationship
In general, Impact Advisors brought out high-quality individuals. And on the flip side of that, when...
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Tools and Methodology
We created some plans, and I handed those to the firm for validation. They pulled in some of their...
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Tools and Methodology
Impact Advisors was pretty instrumental in helping me deal with the fact that the preplanning was...
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People and Knowledge
Impact Advisors was great when it came to our most recent implementation. They really knew the...
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People and Knowledge
There was one person that came on operationally to support our revenue integrity side of things, and...
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Sales and Contracting
There was a budgeting template that we had, and unfortunately, Impact Advisors did not fit the...
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Project Results
We don’t know whether the individual that we put in place to run our program wasn’t fit to do so or...
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Relationship
I have a standing call with our Impact Advisors consultants during which we formally go through our...
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Tools and Methodology
Impact Advisors put together a cohesive, coherent plan to help us move forward in better supporting...
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Tools and Methodology
Impact Advisors’ ability to drive tangible outcomes is second to none. They develop scorecards and...
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Project Results
I would recommend Impact Advisors because, at the end of the day, we are going to meet the objective...
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Tools and Methodology
Impact Advisors did an excellent job of adapting their strategic planning to our changing...
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People and Knowledge
Impact Advisors was very engaged in meetings with us. The staff members from Impact Advisors were...
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Tools and Methodology
Sometimes, Impact Advisors took longer to get information back to us than we would have liked. The...
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Relationship
During our project with Impact Advisors, we always had access to executives for assistance. We had...
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Tools and Methodology
The firm has worked with us when we haven't been able to obtain the information needed for our...
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People and Knowledge
Impact Advisors is very consultative, but I want them to be more direct, have conviction in their...
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People and Knowledge
Anytime that we uncover something or inquire about something that the firm hadn't thought of, they...
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People and Knowledge
Our project manager understands our software very well and even better than I do. As we took on...
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Tools and Methodology
Our project manager consistently exceeds our expectations. They are on top of everything. If I...
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Relationship
Our partnership with Impact Advisors was strong. They were here with us, and they made sure that our...
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People and Knowledge
Impact Advisors has such seasoned staff members that even when things need to be adjusted, their...
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People and Knowledge
The team from Impact Advisors that has been assigned to us has been willing to meet us where we are...
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Tools and Methodology
We have a situation where a lot of the conversations that we have in strategy sessions or with...
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Future Outlook
The way things have gone, I think we are going to finish the project out, and I will have exactly...
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Relationship
Through the primary part of the engagement, our relationship with the firm was strong. It is not as...
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Win/Loss - Why they were selected (by current clients)
We were on an accelerated timeline for a project, and we wanted a firm to help us get things done in...
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Project Results
We would purchase the firm’s services again. Our relationship ended well. If there was a person that...
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ROI and Cost
Impact Advisors was very good with not charging us for every little thing. They are one of the best...
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Tools and Methodology
Impact Advisors’ cost model was so detailed and so precise that we could look at it and see what...
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Relationship
Impact Advisors was very honest. I really felt like we were partners. We weren’t at each other; we...
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Relationship
Impact Advisors is a great resource. I have called the firm a couple of times to ask for their...
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People and Knowledge
There were times when I felt like Impact Advisors’ staff was stretched. We would get slides for a...
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Tools and Methodology
We needed more of a timeline and a schedule of events from Impact Advisors; the timeline was not...
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People and Knowledge
Impact Advisors had a high level of project leadership. There was always someone who knew what they...
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Relationship
Impact Advisors was great because they set up calls with us to make sure we were all on board and...
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Project Results
Impact Advisors shined at seeing the big picture and hitting timelines.
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Project Results
We have used Impact Advisors for other engagements in the past, and we have been very satisfied with...
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People and Knowledge
Most of Impact Advisors’ consultants were excellent, and the firm brought in subject matter experts...
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Relationship
There were one or two consultants that weren’t as good as the others. There were also a couple of...
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Tools and Methodology
Impact Advisors is very on point with developing and providing information and developing a road map...
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Project Results
Impact Advisors does really well at setting expectations, talking through the expectations and...
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People and Knowledge
Our partnership with Impact Advisors is pretty strong. There is a level of trust there. The firm...
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People and Knowledge
Many of the consultants were highly proficient. We had instances where some of the consultants that...
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People and Knowledge
One of our consultants was exceptionally detail oriented and thorough in terms of follow-up. Another...
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Relationship
Impact Advisors was very malleable in terms of adjusting to our needs with our engagement. There...
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Project Results
The firm was very good about figuring out how to work things for us. We got to a place where...
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Tools and Methodology
We wanted a bit more direction in terms of what Impact Advisors needed from us, when and where...
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Project Results
We are extremely satisfied. We went back and forth on the statement of work multiple times in terms...
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People and Knowledge
All of the consultants were incredibly knowledgeable in their fields of expertise. The consultants...
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Relationship
Impact Advisors has always done a very good job of interacting with us, responding to our needs, and...
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Relationship
We had some challenges during the go-live. Ultimately, the firm had to optimize the performance of a...
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Tools and Methodology
To achieve an optimal score, Impact Advisors needs to define the best practices that have been...
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People and Knowledge
We engaged with Impact Advisors to do a cost model for the implementation of a certain software for...
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People and Knowledge
Impact Advisors had some great consultants who were very good to work with, but a few didn't know...
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Tools and Methodology
Impact Advisors had a hard time understanding our steering group, so we had to lead Impact Advisors...
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Relationship
At the management level, we had a strong relationship with Impact Advisors. Having that connection...
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ROI and Cost
The value we received was very good, so because of that, we will look to use Impact Advisors to help...
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People and Knowledge
Impact Advisors' strong leadership and understanding of the healthcare environment differentiates...
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Win/Loss - Why they were selected (by current clients)
We chose Impact Advisors and did not consider any other firms because many of our peers suggested...
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People and Knowledge
The kind of software selection that we were doing is Impact Advisors' bread and butter, so they were...
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Relationship
Impact Advisors lined up a couple of candidates for the project management position, but they...
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Lessons Learned
I would tell someone that there is a lot of time that is spent building the scope, creating the...
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People and Knowledge
Impact Advisors was really dedicated to and understood us and our goals. Impact Advisors made some...
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Project Results
While the services were costly for us, Impact Advisors was worth it based on the eventual outcome. I...
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Relationship
Impact Advisors has some new venture capital plugged into their organization, and some people are...
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People and Knowledge
We have good relationships. Impact Advisors is really good in terms of their strategic approach to...
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People and Knowledge
We would definitely work with Impact Advisors again because of their expertise, grasp of what we are...
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Tools and Methodology
The firm's strategic ability seems to be their strong suit. I have really appreciated Impact...
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Project Results
After Impact Advisors left, some of the managers wound up changing their workflows, and there wasn’t...
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Relationship
Impact Advisors' partnership extends beyond having a signed statement of work, and that is awesome....
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Tools and Methodology
Our documentation has always been updated for training new hires. Impact Advisors was absolutely...
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Lessons Learned
For our purposes, I would want a little tighter control with regard to things such as change...
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Sales and Contracting
We worked with Impact Advisors to define a clinical redesign methodology where we could really...
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Relationship
Impact Advisors is the first group I call. I want a company that is built on quality, a strong...
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Future Outlook
Impact Advisors has made strides in terms of building out their payer foundation of resources. The...
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Win/Loss - Why they were selected (by current clients)
We chose to use Impact Advisors partly because of time and availability and partly because of...
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People and Knowledge
We had a very good engagement with Impact Advisors. The firm was very collaborative in developing...
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Tools and Methodology
Some of the engagement rested on the specifics of the team and how that team interacted with the...
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Project Results
We had someone from Impact Advisors who integrated into our team very easily and worked...
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ROI and Cost
Impact Advisors has been very good from a cost standpoint. The pricing was fair, and Impact Advisors...
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Tools and Methodology
If I had to do things over again, I would do more scheduled check-ins, and I would do some of those...
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People and Knowledge
Impact Advisors is an engaged partner who frequently communicates. They are great at providing a...
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People and Knowledge
Impact Advisors has a small group of consultants that are experts in this area. Our decision was...
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Project Results
Impact Advisors’ strategic ability and understanding of our needs are extraordinary. We couldn’t ask...
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People and Knowledge
The strength of bringing in Impact Advisors is that their senior leaders know the space inside and...
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Relationship
I am on the phone with the firm's executives all the time. They are very attentive.
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People and Knowledge
Preimplementation planning is where Impact Advisors knocks it out of the park. I love to utilize...
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Tools and Methodology
Impact Advisors offers an excellent advisory in planning for integrations. Impact Advisors has deep...
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People and Knowledge
Impact Advisors' consultants are good. Impact Advisors' higher-level leadership, like project...
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Relationship
I can call Impact Advisors about anything at any time, whether I am happy or not happy, and they are...
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Relationship
We have a really good partnership with Impact Advisors, even with what they charge us and how they...
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ROI and Cost
After comparing what we would have been charged by a different firm for half the work, we see that...
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Relationship
The firm has been a great resource. Our contact person has been amazing. The firm is a very good...
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Tools and Methodology
The firm has struggled with getting the right type of consultants. The issue is not that they aren't...
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ROI and Cost
Impact Advisors has been an amazing partner to us. They probably cost a little more than other...
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Project Results
From a delivery perspective, the firm has always been able to meet their deliverables. We can't say...
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Tools and Methodology
Impact Advisors has been a really good collaborative firm that we can use for a variety of different...
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People and Knowledge
The project manager that Impact Advisors put on the project has been fantastic.
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Project Results
Impact Advisors helped us consolidate and clean up some things. They also created a change...
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People and Knowledge
The pandemic did not prohibit the firm from coming on-site. I think the fact that Impact Advisors...
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People and Knowledge
The firm needs to be available for questions on things that aren't directly available within the...
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People and Knowledge
Some of the staff members were a little disconnected from the actual engagement. When there were a...
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People and Knowledge
It was helpful that Impact Advisors was independent and brought in very capable people with a lot of...
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Project Results
We talked with Impact Advisors about what was needed, and they were able to deliver. With Impact...
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Project Results
Impact Advisors remained professionally neutral and offered good advice about the approach we needed...
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People and Knowledge
The firm did very well in terms of getting us timelines in a certain area of the project. However,...
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Tools and Methodology
Our project was unusual, but the outcome of Impact Advisors' effort was probably the best I have...
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People and Knowledge
The quality and experiences of the people were likely the key reasons that Impact Advisors was so...
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Tools and Methodology
We had a very unique project, and we all had to learn a lot. Impact Advisors was able to cut through...
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ROI and Cost
Impact Advisors provides an experience level and expertise relative to their cost. They provide a...
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People and Knowledge
Impact Advisors brings people who know what they are doing consistently and at a price point that is...
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Tools and Methodology
On the planning side, Impact Advisors got really detailed and tactical quickly, and we had to pull...
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Other Observations
Impact Advisors has started to put more discipline in place and come up with their standard approach...
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People and Knowledge
Impact Advisors’ executives wouldn’t proactively reach out, but if I had an issue, they would...
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Project Results
Impact Advisors did a good job of translating technology into the expected benefit. I was very...
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People and Knowledge
Impact Advisors didn't connect as effectively with our operational staff as I would have liked. The...
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Lessons Learned
The people on the inside of the organization want nothing to do with consultants. They want to hide...
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Project Results
Impact Advisors met our expectations, but they didn’t necessarily exceed our expectations. I am...
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Tools and Methodology
Impact Advisors' strategic ability was good, but they didn't think a lot about what we were missing...
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People and Knowledge
Impact Advisors did their best, but consultants can only do so much. Most consultants usually look...
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Project Results
We had recently purchased a new enterprise system, and we didn't know what we didn't know. The...
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People and Knowledge
I have been continually impressed with the level of talent and support that Impact Advisors has...
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Project Results
Impact Advisors has been fantastic. One of the people I work with could not be better. They have...
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Tools and Methodology
Impact Advisors does all of the heavy lifting, but the important thing for the consultants, even on...
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People and Knowledge
The consultants from Impact Advisors are qualified and experienced. They do critical thinking and...
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People and Knowledge
I met with some of the managing folks initially, and they periodically check in, and there isn't...
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Lessons Learned
Before, Impact Advisors was relatively unknown to me. I asked them what else they did. That was when...
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Win/Loss - Why they were selected (by current clients)
When we initially chose Impact Advisors, we were in a tight spot and needed to launch quickly....
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Project Results
Impact Advisors is very timely with their availability. I have done some small things with Impact...
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Win/Loss - Why they were selected (by current clients)
We were going to use another firm for the work that Impact Advisors did, but we couldn’t get...
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Project Results
Impact Advisors is thorough. I can't think of anything on the analytics side that they could improve...
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ROI and Cost
We paid Impact Advisors a fixed fee, so we didn’t feel nickel-and-dimed at all. We got quotes from...
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Relationship
Some of Impact Advisors’ strengths are their responsiveness, their knowledge of the revenue cycle...
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Project Results
Impact Advisors gave us great deliverables that were actionable. We could immediately utilize the...
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