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Impact Advisors IT Advisory Services
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
User Commentary
VP/Other Executive
Impact Advisors provided very knowledgeable resources in identifying both clinical and revenue cycle...
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VP/Other Executive
Overall, we are well within the revenue cycle budget that the firm has helped us with, so we have...
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Director
Our experience has been positive. Impact Advisors took the time to interview and connect with...
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Director
Impact Advisors is bringing the right people to the table. Those people have expertise and...
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Director
Impact Advisors has been operating mostly on a fixed fee, so there haven't been any surprise charges...
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Director
I regularly touch base with our designated lead from Impact Advisors. Any time we have a request to...
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Director
When we looked at the firm, we could tell that Impact Advisors had a much better handle on all of...
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CIO
The firm absolutely avoided charging for every little thing. I would be afraid to ask what the real...
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CIO
There were a couple of things that we would have liked to have done a little differently on the...
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Director
The experience is positive overall with Impact Advisors. The project took a lot of peeling the...
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Director
Impact Advisors could have had a better understanding of the reality of an organization's...
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Director
The only thing I would suggest Impact Advisors do is get more clarity and do more inquiries up...
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Director
We looked at a couple of different firms, and Impact Advisors had more experience in the space...
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COO
When we looked for consulting groups to help us, most consulting groups were all about system...
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COO
We have a fixed-fee arrangement, and Impact Advisors has stuck to that. Impact Advisors is doing a...
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COO
We engaged Impact Advisors to help us develop a strategy. The engagement has been great, and Impact...
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COO
We went into this project with a fuzzy approach without a consulting group. While the firm probably...
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VP/Other Executive
We had an individual who wasn't a good fit for our team. That person had the technical skills, but...
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VP/Other Executive
Working with Impact Advisors improved our revenue, and that was awesome. They helped us bring in...
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VP/Other Executive
With any big optimization project, organizations need to bring up a team that is on the same level...
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VP/Other Executive
Impact Advisors should keep their strategic partner attitude. At first, I wasn't happy to work with...
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VP/Other Executive
Impact Advisors could improve the handoff as they are rolling out. Impact Advisors was here for so...
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VP/Other Executive
Impact Advisors avoided nickel-and-diming. Actually, they probably should have charged us a lot more....
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VP/Other Executive
Our representative was known to our organization because of a prior engagement. That person's...
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VP/Other Executive
The pain points we had were related to the length of the engagement. As an engagement goes on, we...
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VP/Other Executive
The firm's practice manager and their ability to coach performance were weak. It has become apparent...
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VP/Other Executive
I don’t think we gave our firm representative enough time to onboard. If we had treated them like a...
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VP/Other Executive
The firm was very good to work with, and it was easy to develop a contract with them. The firm was...
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VP/Other Executive
Impact Advisors did avoid charging for every little thing. We were charged an all-in-one cost. We...
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VP/Other Executive
I like that they bring evidenced and tangible experience to the table. I do believe they understand...
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VP/Other Executive
The only thing I would like to see improved with the nature of the engagement is Impact Advisors...
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CIO
Impact Advisor’s final deliverables were everything that I had asked for, and the deliverables were...
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CIO
The firm did well with their availability. All the people we worked with were ready and available...
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CIO
I was surprised by the firm’s willingness to provide me with any resources I wanted. Some things...
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CIO
We have worked with some great staff from Impact Advisors, including some people who have a lot of...
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CIO
The strength of our partnership with Impact Advisors is great. We are looking to define the...
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CIO
We certainly get value from our engagement. Although Impact Advisors has very competitive rates, in...
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CIO
Impact Advisors is very professional and knowledgeable. There was never any hesitation for them to...
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CIO
Impact Advisors could drive the project a little harder. The project took longer than we expected....
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CIO
I didn't have any problems with getting in front of the firm's executives. When we need to bring in...
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Director
Impact Advisors exceeded our expectations by knowing our program and our process. I didn't have to...
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Director
If I need something, Impact Advisors' executives are there. At that level, the involvement is very...
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CIO
Impact Advisors is doing a great job. I have no issues with them. Impact Advisors has certainly hit...
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CIO
On the analytics side, we had some issues with a couple of staff members because there were so many...
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CIO
Impact Advisors is very focused on execution. They are probably better at executing than we are....
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CIO
We have access to Impact Advisors' executives, and the executives are always checking in. They...
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CIO
Impact Advisors has a fair price. They are easy to work with, and their leadership team is terrific....
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CIO
We got what we wanted, and we got what we paid for from Impact Advisors. But I really would have...
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CIO
If one of the lead consultants had had a stronger or more directive personality, that might have...
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CIO
When deciding, I looked at which firms were KLAS-rated firms. We talked to several of the main...
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CIO
The statement of work development and the contracting were straightforward. There were no surprises...
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CIO
The lead from Impact Advisors did a fine job. That person did a nice job of working with our culture...
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CIO
Impact Advisors is a strong group. They have good advisory services and strong diligence.
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CIO
When we were selecting a firm, Impact Advisors shined with their strength of peer experience. They...
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CIO
Impact Advisors' strength is their revenue cycle operational experience. The key executive is very...
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CIO
It is a loser’s game to exceed expectations. I had really high expectations. Impact Advisors did not...
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Director
In general, when Impact Advisors tries to find resources for us, they focus on ensuring that they...
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Director
Impact Advisors is thoughtful when they choose one of their team members to work on a project. They...
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CFO
The go-live that the firm helped us with actually went pretty smoothly. The downside was that we...
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CFO
At some point, we were having some staffing issues, and we were getting behind on some of the work...
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CFO
The firm has been doing the work in person and remotely. The actual consultants are on-site for the...
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CFO
Impact Advisors was very good at identifying people that were subject matter experts in the niches...
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CFO
Things have been more difficult due to staffing shortages everywhere. Fast food places are offering...
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CFO
There is nothing that Impact Advisors could have done better. The struggles are mainly related to...
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CFO
The firm avoids charging for every little thing. We don’t get additional charges. We have an...
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CFO
The firm consistently exceeds expectations. They have brought a lot of good skills to the table....
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CIO
Impact Advisors did an okay job with the project. We are a challenging group of people to work with...
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CIO
If a project involves strategy work, we go with Impact Advisors.
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CIO
Impact Advisors did what we asked, but I wasn't enamored with the product. There was definitely some...
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CIO
A partner is going to tell us what we don't want to hear. What hindered Impact Advisors' partnership...
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CIO
Impact Advisors charged about right; the price wasn't too terrible. We had a sales relationship....
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Manager
My organization works with Impact Advisors a lot. The firm's deliverables are pristine and...
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Manager
We love Impact Advisors' refined documentation. It is always a breath of fresh air to find someone...
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VP/Other Executive
Impact Advisors has done a great job on the projects that they have done for us. They have been...
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VP/Other Executive
I can reach out to Impact Advisors' executives and get things corrected right away if I need to. The...
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VP/Other Executive
Impact Advisors has started to add some expertise with different vendors. They are building their...
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CIO
Impact Advisors' staff and consultants were pretty good. They were knowledgeable and high-quality...
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CIO
Impact Advisors could have handled our project better. They didn't consider what our executives...
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CIO
It is important for potential customers to remember that some of Impact Advisors' people have...
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CIO
The tool that Impact Advisors provided us with was ineffective, and the results they brought us...
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CIO
When push came to shove, the vendor missed some things. In the end, Impact Advisors was a waste of...
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CIO
The vendor presented the assessment in a way that our clinicians could understand. It was very...
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CIO
I feel like we keep Impact Advisors on retainer for the work they do and do well. We used their...
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CIO
The reason we continue to use Impact Advisors is probably due to the go-live of our new EHR. The...
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CIO
We do RFPs fairly and openly. We put everything to bid, and Impact Advisors continually comes back...
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CIO
I anticipate a high score being the outcome. My only caveat is the CRM effort to date is slow. If...
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CIO
Impact Advisors' strategic vision isn't as broad as that of some of our partners, but it is...
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CIO
Impact Advisors made it easy and quick to find resources. The process was good. It felt like I found...
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CIO
I had a great relationship with the executives that I worked with from Impact Advisors. The...
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CTO
Impact Advisors has been very flexible during COVID-19. They have cut back on hours and travel and...
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CTO
Given the nature of our organization, there is never any one person making decisions. Impact...
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CTO
I am a big believer that no one is perfect. I am not sure that there was anything the vendor could...
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CTO
The vendor has done really well in executing things for the project. The expectations have been...
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CTO
As any other company has, during the COVID-19 crisis, Impact Advisors has adapted to make sure that...
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CTO
One strength of Impact Advisors is cost modeling. They are helping our executives really understand...
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Director
Whenever I am dealing with the leaders in the community or strategic business partners, I want them...
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Director
In my experience, Impact Advisors hasn’t overcharged. I haven’t had to audit invoices extensively.
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Director
Impact Advisors has done a very good job of supporting us during the COVID-19 crisis. They have been...
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Director
Overall, Impact Advisors has done a very good job. Our experience with them has been very positive....
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Director
Impact Advisors is our strategic advisor. We love that they give us their top talent. The vendor is...
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VP/Other Executive
Impact Advisors has good project management skills. They have a good hiring process and an eye for...
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VP/Other Executive
Impact Advisors helped us put together a recommendation for something we were working on. We wanted...
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VP/Other Executive
I would buy Impact Advisors services again, but I learned some lessons that I would apply. We really...
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VP/Other Executive
Impact Advisors' executives were involved in a couple of our key meetings. I think that we worked...
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VP/Other Executive
Our experience with Impact Advisors could have been better if we didn't have some of the surprises...
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VP/Other Executive
Impact Advisors tends to have high-end, experienced consultants. Their services are 15%–20% more...
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VP/Other Executive
When COVID-19 began, I was very impressed at how quickly our project manager at Impact Advisors...
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VP/Other Executive
All went well with our project, and were were very pleased with the level of service and expertise...
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VP/Other Executive
It was not a popular decision to complete the project. In fact, the decision was met with a lot of...
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CISO
We never did anything with the vendor's recommendations. They could have taken more time to better...
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CISO
I don’t think there was a problem with the relationship. There was a problem with creating the right...
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CISO
We never felt like we got any value out of the work we did with Impact Advisors. As of now, we have...
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CISO
The vendor executives were involved. The vendor could have engaged more with the people who had to...
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CISO
I wouldn't buy Impact Advisors' services again. I don't know what we paid, but the services weren't...
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CISO
Another person brought in Impact Advisors. That person had a relationship with the vendor that the...
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VP/Other Executive
Impact Advisors took the time to understand our organization, and we are always building on that...
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COO
We received executive involvement up front, and when we got deeper into the project, I don’t think...
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CIO
I could not have been more impressed with some of the consultants that we had from the vendor....
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CIO
I couldn’t have gotten by without the vendor's strategic guidance. Much of the successes I have had...
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CIO
The vendor executed well on the deliverables. The only things is that there is always joint effort....
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CIO
The vendor keeps me apprised along the way. If I ever have a question, I can get a text message with...
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CIO
We have received our money’s worth. I don’t just give the vendor my business; they have to earn it...
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CIO
When we first worked with the vendor, the engagement was a resounding success. I have been fortunate...
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VP/Other Executive
The vendor didn’t charge us for every little thing. I would buy their services again. We set a rate...
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VP/Other Executive
The consultants were good. I would give them a pretty good score for strategic ability. I would...
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VP/Other Executive
I have high expectations. Impact Advisors met my expectations on one project, and they exceeded my...
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VP/Other Executive
Some follow-up after the milestones would have elevated the vendor’s strategic ability. I don’t know...
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COO
Impact Advisors was a good advocate for us. Our vendor representative and others at Impact Advisors...
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Director
The actual assigned staff members were okay; they weren’t great. We had a lot of inconsistency with...
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COO
We engaged with Impact Advisors to do our due diligence before investing in a new EMR, and the work...
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COO
Our Impact Advisors project leader was great and had a lot of experience with a couple of vendors we...
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COO
The work that we did with Impact Advisors cost significantly less than what the vendor had...
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COO
Impact Advisors exceeded our expectations. In terms of their timeliness and ability to understand...
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COO
Our RFI was incredibly complex. Impact Advisors consolidated the information, hooked us up with the...
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Analyst/Coordinator
I reach out to Impact Advisors for all my consultant needs, like if I am looking for any specific...
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Analyst/Coordinator
Impact Advisors’ support was seamless for us throughout the COVID-19 crisis; there was no break in...
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CIO
I am very happy with everything Impact Advisors does. If I have a question about something, they...
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VP/Other Executive
Impact Advisors sought out value outside of the direct scope of the project. If there were things...
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VP/Other Executive
In terms of what could be better, I really only have one thing that was frustrating for me, and that...
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CIO
We didn't really have any concerns with our project or the vendor. They did a really good job of...
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CIO
The relationship we had with the vendor felt like a real partnership. It really felt like the vendor...
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CIO
There was a little strategic ability involved in the project. We didn't really use the vendor for...
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CIO
The vendor executive involvement was great. We hired someone from the vendor to stay with us long...
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Director
Based on where the industry is right now in terms of healthcare organizations assessing their ERPs,...
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Director
There were times when we had to get very detailed and granular with Impact Advisors. We worked...
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CIO
Impact Advisors is at the top of our list. They are number one. That comes down to people in the...
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CIO
Everyone on my executive team thought Impact Advisors' executives were very good.
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CIO
I think sometimes Impact Advisors can take a conservative point of view. I don't know whether that...
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Director
Impact Advisors did a good job. They were strong in the process. They were very disciplined and...
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Director
There was some miscommunication on expectations in terms of what we would need to do and what Impact...
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Director
The executive that we worked with was accessible and always willing to be a partner, and that is why...
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Director
If we ever had an issue, we had strong project management. The vendor had strong leadership that we...
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Director
I worked very heavily with Impact Advisors on getting information together so that we had a...
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Director
Our agreement with Impact Advisors was dollars based. Basically, we would look at whatever the need...
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Director
Impact Advisors has a great bench. They are able to find folks that aren’t just knowledgeable about...
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Director
Throughout all of the projects we did, Impact Advisors’ work was the most top notch. The vendor...
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Director
Part of the difficulty of a consulting engagement has nothing to do with the quality of the...
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CIO
Our relationship with Impact Advisors is a couple of years old. Before that, we went through an RFI...
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CIO
Impact Advisors is really good in the EMR and data infrastructure worlds; those areas are where the...
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Director
Impact Advisors is fair. They don't charge for every little thing.
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CIO
I have used Impact Advisors' services for the same Epic initiative several times at previous...
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CIO
I have had no concerns during our engagement. The vendor has delivered tangible outcomes across the...
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CIO
I have regular conversations with the vendor executives. I could pick up the phone and call the...
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Director
I would give Impact Advisors a very high rating for executive involvement. The executives really...
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VP/Other Executive
What made Impact Advisors special was their experience, expertise, creativity, and the fact that...
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VP/Other Executive
Impact Advisors has a very good group of consultants as it relates to the front side of IT. Impact...
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CIO
The services and the perspective Impact Advisors has are not as broad as Epic's, so I don't think...
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Director
Impact Advisors was very thickly walled on the side of healthcare, providers, hospitals, and...
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Director
I didn't often get an executive handshake from Impact Advisors, but the involvement wasn't required.
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Director
Impact Advisors put an A+ team on my project. The team members were very professional. I appreciated...
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CFO
The project manager from Impact Advisors was excellent. That person did research, kept abreast of...
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CFO
All the data that we put together and the format we put together should be helpful for justifying...
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CFO
Impact Advisors was very focused on our relationship, what success meant for us long term, and how...
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CFO
We spent a lot of time initially on our overall strategy. We talked a lot about not only the initial...
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CFO
Impact Advisors was really taking the time to understand us and understand what we were trying to...
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CIO
I receive my money's worth with Impact Advisors. They have really captured all the requirements. We...
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CIO
I have known many folks from Impact Advisors for a long time. The quality of their work is terrific...
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CIO
What sets Impact Advisors apart is the quality and experience that they bring to the table. They...
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CIO
For improved ratings, Impact Advisors would have needed to execute on the original scope of work...
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CIO
Impact Advisors has some good people that do good work. Maybe I am skeptical or cynical, but it...
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CIO
Impact Advisors is helping us on a couple of levels. They are able to provide resources when we need...
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CMIO
I would buy the services again for what we are doing. Our consultant has been reliable and flexible....
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CMIO
We are now in more of a maintenance mode, but when we had an issue, we would have a call, which was...
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CMIO
Impact Advisors is really inexpensive in terms of how we set up the contract. We got to flex, and we...
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VP/Other Executive
We brought Impact Advisors in to help us stabilize our system. When we implemented it, we didn't...
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VP/Other Executive
We wanted to know whether Impact Advisors could do what they said they could do. In the first...
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VP/Other Executive
Impact Advisors avoided charging for every little thing. In our contract, we got lower rates. The...
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VP/Other Executive
We switched out a couple of staff members. Sometimes they didn't have the skills we needed or...
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VP/Other Executive
Impact Advisors did show strategic ability with the optimization program that they put together, but...
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