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User Commentary

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Manager

My organization works with Impact Advisors a lot. The firm's deliverables are pristine and...

Mar 2021
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Manager

We love Impact Advisors' refined documentation. It is always a breath of fresh air to find someone...

Mar 2021
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VP/Other Executive

Impact Advisors has done a great job on the projects that they have done for us. They have been...

Mar 2021
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VP/Other Executive

I can reach out to Impact Advisors' executives and get things corrected right away if I need to. The...

Mar 2021
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VP/Other Executive

Impact Advisors has started to add some expertise with different vendors. They are building their...

Mar 2021
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CIO

Impact Advisors' staff and consultants were pretty good. They were knowledgeable and high-quality...

Feb 2021
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CIO

Impact Advisors could have handled our project better. They didn't consider what our executives...

Feb 2021
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CIO

It is important for potential customers to remember that some of Impact Advisors' people have...

Feb 2021
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CIO

The tool that Impact Advisors provided us with was ineffective, and the results they brought us...

Feb 2021
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CIO

When push came to shove, the vendor missed some things. In the end, Impact Advisors was a waste of...

Feb 2021
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CIO

The vendor presented the assessment in a way that our clinicians could understand. It was very...

Jan 2021
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CIO

I feel like we keep Impact Advisors on retainer for the work they do and do well. We used their...

Jan 2021
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CIO

The reason we continue to use Impact Advisors is probably due to the go-live of our new EHR. The...

Jan 2021
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CIO

We do RFPs fairly and openly. We put everything to bid, and Impact Advisors continually comes back...

Jan 2021
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CIO

I anticipate a high score being the outcome. My only caveat is the CRM effort to date is slow. If...

Jan 2021
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CIO

Impact Advisors' strategic vision isn't as broad as that of some of our partners, but it is...

Jan 2021
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CIO

Impact Advisors made it easy and quick to find resources. The process was good. It felt like I found...

Jan 2021
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CIO

I had a great relationship with the executives that I worked with from Impact Advisors. The...

Jan 2021
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CTO

Impact Advisors has been very flexible during COVID-19. They have cut back on hours and travel and...

Jan 2021
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CTO

Given the nature of our organization, there is never any one person making decisions. Impact...

Jan 2021
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CTO

I am a big believer that no one is perfect. I am not sure that there was anything the vendor could...

Jan 2021
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CTO

The vendor has done really well in executing things for the project. The expectations have been...

Jan 2021
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CTO

As any other company has, during the COVID-19 crisis, Impact Advisors has adapted to make sure that...

Jan 2021
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CTO

One strength of Impact Advisors is cost modeling. They are helping our executives really understand...

Jan 2021
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Director

Whenever I am dealing with the leaders in the community or strategic business partners, I want them...

Jan 2021
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Director

In my experience, Impact Advisors hasn’t overcharged. I haven’t had to audit invoices extensively.

Jan 2021
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Director

Impact Advisors has done a very good job of supporting us during the COVID-19 crisis. They have been...

Jan 2021
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Director

Overall, Impact Advisors has done a very good job. Our experience with them has been very positive....

Jan 2021
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Director

Impact Advisors is our strategic advisor. We love that they give us their top talent. The vendor is...

Jan 2021
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VP/Other Executive

Impact Advisors has good project management skills. They have a good hiring process and an eye for...

Jan 2021
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VP/Other Executive

Impact Advisors helped us put together a recommendation for something we were working on. We wanted...

Dec 2020
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VP/Other Executive

I would buy Impact Advisors services again, but I learned some lessons that I would apply. We really...

Dec 2020
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VP/Other Executive

Impact Advisors' executives were involved in a couple of our key meetings. I think that we worked...

Dec 2020
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VP/Other Executive

Our experience with Impact Advisors could have been better if we didn't have some of the surprises...

Dec 2020
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VP/Other Executive

Impact Advisors tends to have high-end, experienced consultants. Their services are 15%–20% more...

Dec 2020
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VP/Other Executive

When COVID-19 began, I was very impressed at how quickly our project manager at Impact Advisors...

Dec 2020
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VP/Other Executive

All went well with our project, and were were very pleased with the level of service and expertise...

Dec 2020
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VP/Other Executive

It was not a popular decision to complete the project. In fact, the decision was met with a lot of...

Dec 2020
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CISO

We never did anything with the vendor's recommendations. They could have taken more time to better...

Nov 2020
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CISO

I don’t think there was a problem with the relationship. There was a problem with creating the right...

Nov 2020
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CISO

We never felt like we got any value out of the work we did with Impact Advisors. As of now, we have...

Nov 2020
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CISO

The vendor executives were involved. The vendor could have engaged more with the people who had to...

Nov 2020
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CISO

I wouldn't buy Impact Advisors' services again. I don't know what we paid, but the services weren't...

Nov 2020
(0)
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CISO

Another person brought in Impact Advisors. That person had a relationship with the vendor that the...

Nov 2020
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VP/Other Executive

Impact Advisors took the time to understand our organization, and we are always building on that...

Nov 2020
(0)
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COO

We received executive involvement up front, and when we got deeper into the project, I don’t think...

Nov 2020
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CIO

I could not have been more impressed with some of the consultants that we had from the vendor....

Nov 2020
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CIO

I couldn’t have gotten by without the vendor's strategic guidance. Much of the successes I have had...

Nov 2020
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CIO

The vendor executed well on the deliverables. The only things is that there is always joint effort....

Nov 2020
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CIO

The vendor keeps me apprised along the way. If I ever have a question, I can get a text message with...

Nov 2020
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CIO

We have received our money’s worth. I don’t just give the vendor my business; they have to earn it...

Nov 2020
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CIO

When we first worked with the vendor, the engagement was a resounding success. I have been fortunate...

Nov 2020
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VP/Other Executive

The vendor didn’t charge us for every little thing. I would buy their services again. We set a rate...

Nov 2020
(0)
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VP/Other Executive

The consultants were good. I would give them a pretty good score for strategic ability. I would...

Nov 2020
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VP/Other Executive

I have high expectations. Impact Advisors met my expectations on one project, and they exceeded my...

Nov 2020
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VP/Other Executive

Some follow-up after the milestones would have elevated the vendor’s strategic ability. I don’t know...

Nov 2020
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COO

Impact Advisors was a good advocate for us. Our vendor representative and others at Impact Advisors...

Nov 2020
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Director

The actual assigned staff members were okay; they weren’t great. We had a lot of inconsistency with...

Nov 2020
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COO

We engaged with Impact Advisors to do our due diligence before investing in a new EMR, and the work...

Nov 2020
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COO

Our Impact Advisors project leader was great and had a lot of experience with a couple of vendors we...

Nov 2020
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COO

The work that we did with Impact Advisors cost significantly less than what the vendor had...

Nov 2020
(0)
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COO

Impact Advisors exceeded our expectations. In terms of their timeliness and ability to understand...

Nov 2020
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COO

Our RFI was incredibly complex. Impact Advisors consolidated the information, hooked us up with the...

Nov 2020
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Analyst/Coordinator

I reach out to Impact Advisors for all my consultant needs, like if I am looking for any specific...

Nov 2020
(0)
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Analyst/Coordinator

Impact Advisors’ support was seamless for us throughout the COVID-19 crisis; there was no break in...

Nov 2020
(0)
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CIO

I am very happy with everything Impact Advisors does. If I have a question about something, they...

Nov 2020
(0)
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VP/Other Executive

Impact Advisors sought out value outside of the direct scope of the project. If there were things...

Nov 2020
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VP/Other Executive

In terms of what could be better, I really only have one thing that was frustrating for me, and that...

Nov 2020
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CIO

We didn't really have any concerns with our project or the vendor. They did a really good job of...

Nov 2020
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CIO

The relationship we had with the vendor felt like a real partnership. It really felt like the vendor...

Nov 2020
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CIO

There was a little strategic ability involved in the project. We didn't really use the vendor for...

Nov 2020
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CIO

The vendor executive involvement was great. We hired someone from the vendor to stay with us long...

Nov 2020
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Director

Based on where the industry is right now in terms of healthcare organizations assessing their ERPs,...

Nov 2020
(0)
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Director

There were times when we had to get very detailed and granular with Impact Advisors. We worked...

Nov 2020
(0)
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CIO

Impact Advisors is at the top of our list. They are number one. That comes down to people in the...

Nov 2020
(0)
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CIO

Everyone on my executive team thought Impact Advisors' executives were very good.

Nov 2020
(0)
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CIO

I think sometimes Impact Advisors can take a conservative point of view. I don't know whether that...

Nov 2020
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Director

Impact Advisors did a good job. They were strong in the process. They were very disciplined and...

Nov 2020
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Director

There was some miscommunication on expectations in terms of what we would need to do and what Impact...

Nov 2020
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Director

The executive that we worked with was accessible and always willing to be a partner, and that is why...

Nov 2020
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Director

If we ever had an issue, we had strong project management. The vendor had strong leadership that we...

Nov 2020
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Director

I worked very heavily with Impact Advisors on getting information together so that we had a...

Nov 2020
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Director

Our agreement with Impact Advisors was dollars based. Basically, we would look at whatever the need...

Nov 2020
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Director

Impact Advisors has a great bench. They are able to find folks that aren’t just knowledgeable about...

Nov 2020
(0)
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Director

Throughout all of the projects we did, Impact Advisors’ work was the most top notch. The vendor...

Nov 2020
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Director

Part of the difficulty of a consulting engagement has nothing to do with the quality of the...

Nov 2020
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CIO

Our relationship with Impact Advisors is a couple of years old. Before that, we went through an RFI...

Nov 2020
(0)
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CIO

Impact Advisors is really good in the EMR and data infrastructure worlds; those areas are where the...

Nov 2020
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Director

Impact Advisors is fair. They don't charge for every little thing.

Nov 2020
(0)
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CIO

I have used Impact Advisors' services for the same Epic initiative several times at previous...

Nov 2020
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CIO

I have had no concerns during our engagement. The vendor has delivered tangible outcomes across the...

Nov 2020
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CIO

I have regular conversations with the vendor executives. I could pick up the phone and call the...

Nov 2020
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Director

I would give Impact Advisors a very high rating for executive involvement. The executives really...

Nov 2020
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VP/Other Executive

What made Impact Advisors special was their experience, expertise, creativity, and the fact that...

Nov 2020
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VP/Other Executive

Impact Advisors has a very good group of consultants as it relates to the front side of IT. Impact...

Nov 2020
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CIO

The services and the perspective Impact Advisors has are not as broad as Epic's, so I don't think...

Nov 2020
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Director

Impact Advisors was very thickly walled on the side of healthcare, providers, hospitals, and...

Nov 2020
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Director

I didn't often get an executive handshake from Impact Advisors, but the involvement wasn't required.

Nov 2020
(0)
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Director

Impact Advisors put an A+ team on my project. The team members were very professional. I appreciated...

Nov 2020
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CFO

The project manager from Impact Advisors was excellent. That person did research, kept abreast of...

Nov 2020
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CFO

All the data that we put together and the format we put together should be helpful for justifying...

Nov 2020
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CFO

Impact Advisors was very focused on our relationship, what success meant for us long term, and how...

Nov 2020
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CFO

We spent a lot of time initially on our overall strategy. We talked a lot about not only the initial...

Nov 2020
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CFO

Impact Advisors was really taking the time to understand us and understand what we were trying to...

Nov 2020
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CIO

I receive my money's worth with Impact Advisors. They have really captured all the requirements. We...

Nov 2020
(0)
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CIO

I have known many folks from Impact Advisors for a long time. The quality of their work is terrific...

Nov 2020
(0)
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CIO

What sets Impact Advisors apart is the quality and experience that they bring to the table. They...

Nov 2020
(0)
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CIO

For improved ratings, Impact Advisors would have needed to execute on the original scope of work...

Nov 2020
(0)
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CIO

Impact Advisors has some good people that do good work. Maybe I am skeptical or cynical, but it...

Nov 2020
(0)
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CIO

Impact Advisors is helping us on a couple of levels. They are able to provide resources when we need...

Nov 2020
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CMIO

I would buy the services again for what we are doing. Our consultant has been reliable and flexible....

Nov 2020
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CMIO

We are now in more of a maintenance mode, but when we had an issue, we would have a call, which was...

Nov 2020
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CMIO

Impact Advisors is really inexpensive in terms of how we set up the contract. We got to flex, and we...

Nov 2020
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VP/Other Executive

We brought Impact Advisors in to help us stabilize our system. When we implemented it, we didn't...

Nov 2020
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VP/Other Executive

We wanted to know whether Impact Advisors could do what they said they could do. In the first...

Nov 2020
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VP/Other Executive

Impact Advisors avoided charging for every little thing. In our contract, we got lower rates. The...

Nov 2020
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VP/Other Executive

We switched out a couple of staff members. Sometimes they didn't have the skills we needed or...

Nov 2020
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VP/Other Executive

Impact Advisors did show strategic ability with the optimization program that they put together, but...

Nov 2020
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Director

From my point of view, the turnover time of our project exceeded my expectations as we took the...

Aug 2020
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Director

I can tell that Impact Advisors notices potential trouble in an area or a possible opportunity, and...

Aug 2020
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Director

I engaged Impact Advisors to jump-start our analytics program for our EMR. I sent out an RFP to a...

Jul 2020
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Director

One of the first consultants wasn’t a good fit and wasn’t working, but Impact Advisors came to me...

Jul 2020
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Director

Impact Advisors came up with a strategy in the beginning, and we kind of already knew what it was,...

Jul 2020
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Director

I had regular, high-level calls with our project manager on where we were going. And now we are near...

Jul 2020
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Director

What we were getting charged was very transparent. The price was agreed upon up front, so there have...

Jul 2020
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Director

From the analytics point of view, Impact Advisors exceeded my expectations in their ability to...

Jul 2020
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Director

Impact Advisors knows that the people assigned to a project are critically important. The...

Jul 2020
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VP/Other Executive

Impact Advisors comes in and does the work that I really need them to do. They jump in and focus on...

Jun 2020
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VP/Other Executive

The majority of the people that I have worked with at Impact Advisors have been high quality. There...

Jun 2020
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CIO

I love the Impact Advisors team members and consider them my friends. I have told them before that...

Jun 2020
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CIO

When it comes to individual people who are staffed in a specific role, there is more variability....

Jun 2020
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CIO

A lot of Impact Advisors' strengths and weaknesses are the same things. One of Impact Advisors'...

Jun 2020
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CIO

The vendor's project management skills were really good. Impact Advisors' ability to have their...

Jun 2020
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CIO

Impact Advisors did background work to understand our project and provide us with a list of players...

Jun 2020
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CIO

Because we negotiated a fixed fee, Impact Advisors didn't charge us for every little thing. I don't...

Jun 2020
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CIO

We had one issue, but it is hard to say whether that was our issue or the vendor's. When our people...

Jun 2020
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CIO

Impact Advisors did what they needed to do. We made a decision based on our current needs and pain...

Jun 2020
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CIO

It was hard for Impact Advisors to spread somebody super thin, but there was an individual who was...

Jun 2020
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CIO

The vendor's executive involvement is really good. It is more than adequate.

Jun 2020
(0)
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CIO

The vendor avoids charging for every little thing. Everything either has a fixed cost or there are variables....

Jun 2020
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CIO

Impact Advisors brings in the A-team every time. They don't have intermediate or lower-level people;...

Jun 2020
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CIO

Clinical optimization is tough, and consultants have to deal with a lot of physician chairs. But...

Jun 2020
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CIO

The vendor puts outcomes in their contracts. There are metrics and deliverables. There are...

Jun 2020
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CIO

The vendor that initially implemented our enterprise system should have never been allowed to do...

Jun 2020
(0)
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CIO

The vendor has been exceeding our expectations. They try to make the customers self-sufficient.

Jun 2020
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CIO

I give the vendor a high rating for strategic ability on the revenue cycle project. They brought in...

Jun 2020
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CIO

Our revenue cycle leadership has become very close with Impact Advisors. Their strategy person is...

Jun 2020
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CIO

I would rate the vendor high in terms of us receiving our money’s worth. The vendor reduces their...

Jun 2020
(0)
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VP/Other Executive

Our experience with the vendor was very positive. We dealt with them a few years ago, and our...

Jun 2020
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VP/Other Executive

The vendor consistently met my expectations, and I am a pretty tough grader. They were very...

Jun 2020
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VP/Other Executive

The executive involvement was just enough without being too much. There were good routine communications....

Jun 2020
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VP/Other Executive

The vendor wasn’t as familiar with my space as they were with other areas. We had a good, successful...

Jun 2020
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CIO

From our perspective, Impact Advisors came with a good reputation. They more than bent over backward...

Jun 2020
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CIO

Impact Advisors was very flexible with our timeline, and they never griped about it. They also did...

Jun 2020
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CIO

Impact Advisors avoided charging for every little thing, so they maximized value. In fact, they...

Jun 2020
(0)
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CIO

Impact Advisors had very good people come. The Impact Advisors people are very personable and...

Jun 2020
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VP/Other Executive

We had an IT leader that was very bad. The interim person provided by Impact Advisors completely...

Jun 2020
(0)
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VP/Other Executive

We had a very collegial business relationship with the interim staffing person provided to us by...

Jun 2020
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CIO

Impact Advisors is a world-class organization. I would absolutely do business with them again. They...

Jun 2020
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CIO

Impact Advisors consistently exceeded our expectations. They really went out of their way to deliver...

Jun 2020
(0)
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CIO

A firm could be amazing at driving outcomes, but it takes two to tango. We have to have our...

Jun 2020
(0)
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CIO

I don't think that there is anything specific that Impact Advisors could improve. They are a big...

Jun 2020
(0)
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CIO

The gap in the vendor's strategic ability is being able to create a shared vision with the client...

Jun 2020
(0)
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CIO

I would have liked to have seen the vendor's executives take a proactive role in ensuring that the...

Jun 2020
(0)
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CIO

The vendor bent over backward to understand my enterprise. The consultants they put on our teams...

Jun 2020
(0)
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VP/Other Executive

The vendor didn't charge for every little thing at all. I would absolutely buy the vendor's services...

May 2020
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VP/Other Executive

Our representative revolutionized the department and our performance, deliverables, schedules,...

May 2020
(0)
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CIO

The vendor had a large team here that helped with the implementation. I arrived after the go-live,...

May 2020
(0)
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CIO

If people don’t do the design, build, and testing correctly on the implementation, they are going to...

May 2020
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CIO

We have a consultant that is doing reporting and analytics, and that person is doing a great job. We...

May 2020
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CIO

The vendor has some trainers here that helped with training. The training could have been better...

May 2020
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CIO

If the vendor’s staff members have concerns or insights about how things are going during...

May 2020
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CIO

The people that are here now are awesome, and that is kind of why they are the only ones left. We...

May 2020
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CIO

The vendor does a great job of staff augmentation and implementation. I would advise them to advise...

May 2020
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CIO

I would tell the vendor to have the confidence to advise the CIOs and give them all the insights...

May 2020
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CIO

The level of executive involvement has been fine. I know some of the executives, and I escalate...

May 2020
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CIO

Impact Advisors is a great group, and they get Best in KLAS every year. The virus is scary, but it...

May 2020
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Director

We leveraged Impact Advisors from a strategy road map and a change management aspect. The vendor was...

May 2020
(0)
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Director

Impact Advisors focuses on a high-level road map and thought process when it comes to strategic...

May 2020
(0)
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Director

We have a pretty decent relationship with the vendor. I would say they did not charge for every...

May 2020
(0)
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Director

Impact Advisors brought in the right skills and players, not only in terms of how the consultants...

May 2020
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Director

The engagement with Impact Advisors was pretty good. I am surprised we haven’t heard much from them...

May 2020
(0)
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