Imprivata Identity Governance and Administration Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
The system failed our expectations. We did an upgrade for it that was supposed to provide us with...
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Loyalty, Product
There are a couple of things missing from the system. For one, there is no syncing or integration of...
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Product
The system is limited to just a couple of applications right now that can do automation in terms of...
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Loyalty
We had something come up in the system where we wanted to make a change to a field and track certain...
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Culture
Imprivata told us that they had a new upgrade. I haven't looked at what is in the upgrade yet. I...
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Relationship
When we call Imprivata, we may have to wait on some things, but the vendor's people will get back to...
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Operations
Imprivata provides pretty good training. When we have to get things done, they will do and show us...
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Relationship
It has been a while since we have had some of Imprivata's higher-ups in on a meeting with us. We...
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Culture, Operations
If I were talking with someone who was considering Imprivata's system, I would tell them to be...
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Relationship
I haven't spoken to anyone from Imprivata in months. We usually have a regular meeting with the...
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Loyalty, Product
If people need to have access to our lab system, we need to be able to provide that through...
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Operations, Product
Once my team has been trained on what we have so far in the system, we can use the system pretty well....
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Relationship, Operations
I am not really happy with Imprivata right now. We did an upgrade that required significant effort...
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Loyalty, Relationship, Operations
When we started with Imprivata Identity Governance and Administration, the system was in the...
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Value
I wouldn't buy Imprivata again because of the limitations. Our organization is pretty complex, and...
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Relationship
Imprivata Identity Governance and Administration met our expectations of what we knew it could and...
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Loyalty
We are getting close to implementing a new product. We are going to phase out Imprivata Identity...
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Value
A lot of the customizations that we need in order to do what we need to do here fall outside of...
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Loyalty, Product
Imprivata made some drastic changes to the system from version 6.5 to the version 7 series. We had...
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Product
We have had to tweak the system's code here and there to see where it breaks downstream or upstream...
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Operations, Product
With the system, we are able to automate our account management. We can also create, modify,...
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Loyalty
The product is part of our long-term plans for now. We are probably going to be asked to change our...
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Product
When we create an account, we have to use both manual and automated processes. Once we finish...
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Loyalty
We are looking at moving away from Imprivata's system and going to another system because we use...
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Product, Value
Imprivata's system has met our expectations. It is the best system for what we need, and it does...
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Culture
We are not the type of customer that Imprivata will negotiate with because we only use a small piece...
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Product
I don't think that any identity access options, including Imprivata's, are easy.
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Relationship
Imprivata is there for us when we need them, but we rarely need them.
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Product
I would tell a peer or friend to explore enterprise-wide identity access tools before exploring...
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Loyalty
I am looking at potentially evaluating alternatives to Imprivata in the future. The company isn't...
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Culture
Imprivata didn't remember what they should have about our environment. Some surprises increased the...
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Operations, Value
Imprivata had some huge upgrade charges. At first, they were minimal, but they kept growing....
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Operations
Imprivata doesn't do ongoing training. After the initial training, that is it.
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Operations
We don’t have a lot of training in place from Imprivata, but our end users have started just using...
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Loyalty, Relationship, Product
There are a few things that we want to change with Imprivata Identity Governance. We want to track...
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Relationship, Product
Imprivata delivers something amazing, and they have better communication around Imprivata Identity...
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Loyalty, Relationship
We are upgrading to the latest version of Imprivata Identity Governance soon. We have been working...
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Relationship
When the vendor was Caradigm and then Sentillion, they met or exceeded our expectations. Since...
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Culture
When we started with Sentillion and Caradigm, they were very flexible; their pricing was fair. Once...
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Operations
Imprivata has training. The training sessions that we attended were all under Caradigm and...
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Product
Imprivata's system interoperates with what we have. For what we have installed and how it is being...
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Loyalty, Product
Imprivata is playing catch-up in the marketplace. Where they fit well is the old-school hospital...
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Relationship
Through transitions, Imprivata has always been supportive. However, the level of support and...
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Value
The value is not bad with Imprivata. The cost is reasonable for us, but a lot of things are...
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Loyalty, Operations
In all likelihood, we will not be using Imprivata Identity Governance in a year from now. Imprivata...
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Relationship
We have had a pretty close working relationship with Imprivata. Especially during the COVID-19...
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Loyalty, Relationship
With Imprivata’s number of acquisitions and where they are with private equity, it is a mystery what...
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Relationship
If I need something done and I need to go to somebody to get it done, the direct person I...
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Loyalty, Relationship
I have told colleagues that Imprivata has historically been excellent at healthcare. I think they...
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Operations
Up until our last go-live with Imprivata Identity Governance, Imprivata was quite excellent at...
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Relationship, Product
Imprivata has a pretty holistic view of security. The big thing with Imprivata is they understand...
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Loyalty
Imprivata Identity Governance is probably part of our long-term plans largely because it integrates...
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Culture, Relationship
Imprivata spends a lot of time checking to see whether we are okay. Not all companies do that, so we...
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Operations
When we implemented the system, it wasn't really ready for prime time. It was a little squirrely,...
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Operations
Some good stuff has come out of implementing Imprivata Identity Governance. We had outcomes in less...
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Loyalty, Product
The product is used by a select group of highly tech-savvy people, and from their perspective, the...
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Loyalty, Relationship
If we voice concerns about the product, we get assigned to the vendor’s customer advisory board....
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Culture, Value
I have a big concern with where the vendor is going with their pricing. They have moved away from...
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Relationship
The vendor does a good job with their support portal. It is very informative, very content rich, and...
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Loyalty
Imprivata Identity Governance has exceeded our expectations. I think we just envisioned Imprivata...
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Product
Imprivata is flexible in meeting the demand for being able to pivot. I have not been exposed to...
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Relationship
Imprivata has been excellent about their support. We have a great relationship with the vendor's...
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Operations, Product
Imprivata Identity Governance is a complex tool to understand, and we have to have a very in-depth...
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Product
Imprivata Identity Governance is pretty easy for me to use. A ten-year-old child could sit down and...
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Loyalty, Relationship, Product
The vendor's ability to deliver new technology to meet my needs is kind of in the middle of the...
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Loyalty, Relationship, Operations
I can't say enough good things about Imprivata and their implementations. We immediately saw the...
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Loyalty, Product
The structural and feature upgrade we are working on has gone a little slower than we would have...
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Relationship
Imprivata has excellent ongoing support. I have the phone numbers of the top people at Imprivata, so...
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Loyalty, Value
We get a good amount of value for our bucks. I would definitely recommend Imprivata Identity...
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Product
On the automation side of Imprivata Identity Governance, our team can handle a large influx of new...
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Culture, Operations, Value
Imprivata needs to improve on training. We have to have an education subscription through Imprivata...
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Relationship, Product
Imprivata does keep all promises, but we have to do version upgrades. There are certain things set...
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Value
Imprivata nickel-and-dimes us a little. But I would have to say that that is pretty much the norm....
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Loyalty, Product
Imprivata’s newest version is vastly different from their previous version, and there is going to be...
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Loyalty, Value
I would buy Imprivata Identity Governance again because of the integration it has with our EHR. I...
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Operations
Implementations and upgrades require us to have a very strong foundation for Imprivata Identity...
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Operations
We knew what to expect from our implementation with Imprivata. That implementation had a lot of...
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Product, Value
The outcomes that we have seen from Imprivata include the ability to onboard and offboard...
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Loyalty, Operations
Our technical implementation team and identity management team didn't have any input in our purchase...
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Relationship
Any company that wants to implement Imprivata Identity Governance or any other identity management...
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Operations, Product
It took months from the go-live to get us to an acceptable place, and that only came by shutting off...
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Operations
With Imprivata, we had a bad project manager and a bad engineer. Imprivata Identity Governance...
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Operations
With Imprivata, we have to pay thousands of dollars for a training class. We trained a couple of...
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