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Inovalon ONE Platform Risk
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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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Director

Inovalon has a very proactive and on-their-game account executive team. Inovalon's account...

Aug 2021
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Director

Sometimes there are data or file issues that we have to troubleshoot with Inovalon. Sometimes there...

Aug 2021
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Director

Inovalon is very transparent. We can discuss charges with them, and Inovalon is usually flexible.

Aug 2021
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Director

I would tell a peer that I like Inovalon because I trust them. They always deliver on what they say...

Aug 2021
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CMO

We have been familiar with Inovalon for quite a few years. When risk adjustment really became a...

Aug 2021
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CMO

During the implementation, Inovalon provided tremendous in-office support. They provided provider...

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CMO

We have become much more sophisticated over the last few years, and our process has evolved during...

Aug 2021
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CMO

Inovalon presented themselves as a data company and initially told us they manage 70% of the EMR...

Aug 2021
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CMO

There have been a few instances where we have noticed the data has been wrong and a fix has needed...

Aug 2021
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CMO

There continue to be customer service issues with Inovalon. A lot of those issues are from the sales...

Aug 2021
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CMO

Inovalon is not an inexpensive company to work with, but they are pretty transparent about their...

Aug 2021
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CMO

In year one with Inovalon, we probably received our money’s worth. Now that we have evolved, the...

Aug 2021
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CMO

Inovalon offers integration, but we have not taken them up on that offer. We actually have another...

Aug 2021
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CMO

The Inovalon software is a nice front door and is pretty easy to use once people understand where...

Aug 2021
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CMO

Inovalon has a great vision for enhancements and add-ons for their product, but whether we need...

Aug 2021
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CMO

I have met with Inovalon’s executives, and I feel like I would have access to them if I had an issue....

Aug 2021
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CMO

Inovalon provided us a solution that was much needed. I believe if there is an organization like...

Aug 2021
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Director

Inovalon did on-the-fly work for us while we were in the middle of a project.

Aug 2021
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Director

I have texted Inovalon on the weekends, and they have gotten back to me. They know that I am not...

Aug 2021
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Director

Inovalon's top leadership is amazing.

Aug 2021
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Director

Inovalon was very engaged. I launched prospective in-home health assessments and video health visits...

Aug 2021
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Director

Inovalon needs data dictionaries. I do not like the language they use. If Inovalon wants to use...

Aug 2021
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Director

Prescriptive analytics was compelling with Inovalon. They delivered a chart chase list of records...

Aug 2021
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Director

Inovalon is amazing in the industry. As soon as we signed the NDA with them, they released to us the...

Aug 2021
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Director

Inovalon’s sweet spot is their analytics. They can identify the targeting, and that helps me stay...

Aug 2021
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Director

I wish Inovalon would have shared up front that there would be terminology differences. That is an...

Aug 2021
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Director

I have to review the language of the SLAs to support risk adjustment. I haven't heard one complaint...

Aug 2021
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Director

Inovalon isn't the best at everything, but neither is my other top vendor. In this business, CMS...

Aug 2021
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Director

As health plans are trying to minimize the risk they have with vendors and data sharing, everybody...

Aug 2021
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Director

When we asked for an additional account manager, Inovalon gave us one. Inovalon has recently added a...

Aug 2021
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Director

Inovalon has an implementation manager who is really good. The vendor needs to have more people like...

Aug 2021
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Director

Inovalon pushes me. They will tell me whether I shouldn't do something. I am super energetic, and...

Aug 2021
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Director

Inovalon could have charged me for some new analytics, but they didn’t. Other vendors did, and we...

Aug 2021
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VP/Other Executive

Inovalon's overall call management has become more unified between their products, but it changes...

Aug 2021
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VP/Other Executive

There are a lot of unknowns for Inovalon. They have dabbled in different areas, like SDOH, but those...

Aug 2021
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Manager

When we ask Inovalon for things, they tell us that they can do what we need. But then they come back...

Aug 2021
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Manager

There isn't too much training for the system, but Inovalon is good at talking us through different things....

Aug 2021
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Manager

I feel like every vendor's sales team promotes that they can do so much and that they will hit X...

Aug 2021
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Manager

I know that Inovalon has provided access for us to some of their executives. I think that Inovalon...

Aug 2021
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Manager

We haven't moved over to the vendor's risk analytics platform even though they have been trying to...

Aug 2021
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VP/Other Executive

Risk adjustment vendors have gone from complete end-to-end shops to very fragmented, bolt-on pieces....

Aug 2021
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VP/Other Executive

The business has been beaten down in terms of the commodity services. Inovalon's technical platform...

Aug 2021
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VP/Other Executive

Inovalon's price is competitive. Their value is closed to what we could get anyplace. I am so close...

Aug 2021
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VP/Other Executive

Inovalon is in the middle of the pack with EMR integration. I see the pitch decks, and Inovalon...

Aug 2021
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VP/Other Executive

Inovalon has a broad set of services. Inovalon can do almost all of the risk adjustment things that...

Aug 2021
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VP/Other Executive

The challenge for Inovalon is shifting from retrospective to prospective risk adjustment in...

Aug 2021
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VP/Other Executive

The highlight of Inovalon is their expertise. Their leadership is strong. Inovalon has been in this...

Aug 2021
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VP/Other Executive

Inovalon’s product is so diversified that using it is a bit challenging. We leverage a particular...

Aug 2021
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VP/Other Executive

Another vendor's product will take over work on the risk adjustment side. Inovalon’s problem is that...

Aug 2021
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VP/Other Executive

The vendor is working to create a more flexible, streamlined, and efficient platform, but they are...

Aug 2021
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VP/Other Executive

I would consider buying from Inovalon again, but they are going to have to offer a more competitive...

Aug 2021
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VP/Other Executive

I would recommend that others look at Inovalon and talk to them. They know what they are doing; they...

Aug 2021
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VP/Other Executive

There is so much money involved on the risk side that honestly, the return is still significant,...

Aug 2021
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VP/Other Executive

We have had a few struggles with Inovalon, and support is where we struggle. The primary problem we...

Aug 2021
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Director

We don't really ask for any training, but I don’t even know whether Inovalon offers any. We have...

Aug 2021
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Director

I am not overly impressed with Inovalon, but we are on contract for a while longer, so we will see...

Aug 2021
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Director

If I could do everything again, I would probably try to get a lower price point from Inovalon. It is...

Aug 2021
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Director

We articulated from the beginning that we may need some hand-holding or more tender love and care to...

Aug 2021
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Director

Inovalon nickel-and-dimed us on every little item that wasn’t specifically mapped out within the...

Aug 2021
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Director

In terms of our long-term plans with Inovalon, anything is possible. There is obviously an...

Aug 2021
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Director

I think Inovalon is capable of executing well; they just had a poor implementation and weren’t able...

Aug 2021
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Manager

I am uncertain about whether Inovalon is part of our long-term plans. In terms of operational goals...

Jul 2021
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Manager

We don't get any updates from Inovalon about anything new. I haven’t talked to anybody at Inovalon...

Jul 2021
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Director

We give Inovalon a list and tell them that if they come across any third-party vendors, Inovalon...

Jul 2021
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Director

Inovalon has not been up front, and I have had issues that are still not resolved. Inovalon told me...

Jul 2021
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Director

We cut Inovalon back from doing targeting. We handed them a list of people that we wanted them to...

Jul 2021
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Director

If we cut off one thing that Inovalon is doing, they find other ways to run up the bill. We cut off...

Jul 2021
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Director

I think the vendor is working on improvements, but they haven’t executed them. There is no...

Jun 2021
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Director

The vendor has not done anything super outstanding. They do the minimum to meet the terms of the...

Jun 2021
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Director

I would tell people to know the contract inside and out, understand the pricing before signing...

Jun 2021
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Director

I feel like the product is not what we were told it was going to be and that there are a lot of...

Jun 2021
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Director

During our implementation with Inovalon, there was a lot of back-and-forth for our technical team....

May 2021
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Director

Inovalon provides their clients with access to a portal that allows them to get status updates and...

May 2021
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Director

Inovalon overestimates the value that they bring their customers. In terms of improving risk scores,...

May 2021
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Director

Inovalon absolutely charges for every little thing. Often, if we want something and we ask the...

May 2021
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Manager

Inovalon is hard to do business with. They think they are the best, but they are really just...

May 2021
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Manager

Inovalon doesn't keep all their promises. They tell us how great they are, and then they don't...

May 2021
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Manager

We are considering Inovalon for other aspects of our business, but I just can't see us doing any...

May 2021
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VP/Other Executive

Inovalon ONE Platform Risk has been everything it has needed to be. We don't really ask that much...

May 2021
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VP/Other Executive

Inovalon oversells and charges us for absolutely everything. They really do not give us anything...

May 2021
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