Commentary Summary
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User Commentary
Relationship
Inovalon's executives only call us when they want money, and we don't like that. We don't hear about...
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Sales and Contracting
We went through an entire RFP process before choosing Inovalon ONE Platform Risk, and we recorded...
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Interfacing and Integration
Inovalon has not done much on the interoperability side outside of EMR integrations for chart...
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ROI / Cost
Inovalon only helps us with our problems after some prodding, hence why we are transitioning away...
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Functionality and Upgrades
INDICES has always been our biggest pain point with Inovalon. INDICES gives us some information, but...
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ROI / Cost
Inovalon has a nickel-and-diming approach, and they always have. They either tell us no or they want...
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Implementation and Training
Inovalon is not inherently bad at training. They were very receptive to giving us trainings if we...
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Functionality and Upgrades
Inovalon is pretty good on the Medicare Advantage side of things, but the quality just depends on...
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Service and Support
Inovalon has not made any upgrades in the time we have been working with the product. They said they...
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Interfacing and Integration
The RISKWATCH product doesn't pull from our EHR because there is no interface. It probably would be...
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Functionality and Upgrades
Inovalon doesn’t do a lot of major introductions of new technology. Inovalon’s upgrades are very...
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Service and Support
The vendor's support has improved tremendously over the last year or two. We have been using the...
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Other Observations & Comments
When I reach out, the customer service representative is very helpful, but I don't hear anything...
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Functionality and Upgrades
RISKWATCH is a very easy product to use, and it is also very simple to train people to use it. Our...
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Service and Support
We really struggle with the product on the submission side. The vendor had a legacy manual process...
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Other Observations & Comments
The product's chart retrieval interview process is fine and does what it needs to do. The process is...
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ROI / Cost
We found out late into the implementation, after contracts had already been signed, that we had to...
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Implementation and Training
We heard multiple conflicting things about training from Inovalon. We are still completely unsure of...
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Functionality and Upgrades
The product is responsive and can refresh our data fairly fast, but the overall design of the...
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Future Outlook
Inovalon is upgrading to something new, so we are going to be going through the implementation...
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Technology
Even with the new technology that the vendor is going to be pushing out, it is not even going to...
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Service and Support
The vendor is just not there as far as proactivity goes. They are very reactive. We don't get...
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Relationship
There are individuals at Inovalon at different levels who are empowered to solve our problems, but...
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ROI / Cost
With everything that Inovalon has done, they have actually caused more pain points for us. Inovalon...
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Functionality and Upgrades
The Inovalon implementation has been unfavorable. Their response time is unfavorable. The ability...
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Sales and Contracting
The contracting process with Inovalon was the roughest contract I have ever had to deal with....
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Service and Support
One of the obstacles we have encountered with Inovalon is that nobody really has any answers. We ask...
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ROI / Cost
We are paying for Inovalon to run a prospective program for us, and they have had lower...
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Functionality and Upgrades
There are some updates that we have asked for, and Inovalon keeps telling us that they are working...
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Sales and Contracting
I would use Inovalon for chart retrieval and coding but most likely not for any prospective work. On...
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ROI / Cost
At times, Inovalon has been unwilling to come down on the price. They were willing to come down on...
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Implementation and Training
I don't think any vendors have a crash course on getting new part-time or temporary associates...
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Service and Support
We would like to have our information be up-to-date and current at our fingertips so that we can do...
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Relationship
The vendor underperforms compared to their competition in a lot of different ways. They haven't...
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Relationship
All Inovalon does is charge us for tiny things. Their upgrades have been bad. The upgrades haven't...
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ROI / Cost
All the vendor does is come to us with problems, not solutions. They don't even tell us what is...
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Functionality and Upgrades
The vendor has a tool called INDICES, and it looks pretty, but it shows nothing that is of value to...
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Relationship
We will be ending all our contractual relationships with Inovalon. That should give people an idea...
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ROI / Cost
The vendor's chart reviews have generated money. That is why I did not give the vendor the lowest...
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Functionality and Upgrades
We would like more transparency from the vendor. For example, getting conditions extracted from the...
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Relationship
The account manager who is responsible for our relationship with the vendor is very eager to try and...
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Functionality and Upgrades
The vendor does not come to us saying that they are excited to show us their product portfolio for...
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