
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
We use Inovalon for chart tracing and coding, and they have pretty much stayed steady. We have...
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Culture, Value
Inovalon gets a little overzealous with their contract negotiations, but I generally think they do a...
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Operations
Inovalon ONE Platform Risk is a mess, but the vendor is changing their stuff. Training from Inovalon...
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Culture
We have been unsatisfied with Inovalon's product. We were led to believe we were purchasing a...
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Relationship
Our original account manager didn't have a ton of knowledge about Inovalon. They could have improved...
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Loyalty
We have talked repeatedly about the potential of replacing Inovalon as a vendor, but the challenge...
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Value
Inovalon's system is expensive, and it is hard for me to imagine that we would have a good...
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Relationship
Inovalon is a partner in the sense that we rely on them for a very large chunk of business, so they...
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Product
Inovalon ONE Platform Risk gets the job done, and if we are willing to make ourselves an expert in...
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Loyalty, Relationship
I think we are getting to a better place with Inovalon, but that has all been due to my people...
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Value, Value
The product is helping to increase the revenue stream, reduce risk, and add value from a member care...
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Product, Product
We have to submit tickets for Inovalon ONE Platform Risk pretty frequently because one of the tables...
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Relationship, Relationship
Inovalon doesn’t prepare their customer success managers well. They have to find their own way, and...
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Relationship
Inovalon's executives only call us when they want money, and we don't like that. We don't hear about...
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Culture, Loyalty
We went through an entire RFP process before choosing Inovalon ONE Platform Risk, and we recorded...
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