Inovalon ONE Platform Risk
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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Director

Interfacing and Integration

Inovalon has not done much on the interoperability side outside of EMR integrations for chart...

Nov 2022
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Director

ROI / Cost

Inovalon only helps us with our problems after some prodding, hence why we are transitioning away...

Nov 2022
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Director

Functionality and Upgrades

INDICES has always been our biggest pain point with Inovalon. INDICES gives us some information, but...

Nov 2022
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Director

ROI / Cost

Inovalon has a nickel-and-diming approach, and they always have. They either tell us no or they want...

Nov 2022
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Director

Implementation and Training

Inovalon is not inherently bad at training. They were very receptive to giving us trainings if we...

Nov 2022
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Director

Functionality and Upgrades

Inovalon is pretty good on the Medicare Advantage side of things, but the quality just depends on...

Nov 2022
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Director

Service and Support

Inovalon has not made any upgrades in the time we have been working with the product. They said they...

Nov 2022
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Director

Interfacing and Integration

The RISKWATCH product doesn't pull from our EHR because there is no interface. It probably would be...

Nov 2022
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Director

Functionality and Upgrades

Inovalon doesn’t do a lot of major introductions of new technology. Inovalon’s upgrades are very...

Nov 2022
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Director

Service and Support

The vendor's support has improved tremendously over the last year or two. We have been using the...

Nov 2022
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Director

Other Observations & Comments

When I reach out, the customer service representative is very helpful, but I don't hear anything...

Nov 2022
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Director

Functionality and Upgrades

RISKWATCH is a very easy product to use, and it is also very simple to train people to use it. Our...

Nov 2022
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VP/Other Executive

Service and Support

We really struggle with the product on the submission side. The vendor had a legacy manual process...

Nov 2022
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VP/Other Executive

Other Observations & Comments

The product's chart retrieval interview process is fine and does what it needs to do. The process is...

Nov 2022
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Manager

ROI / Cost

We found out late into the implementation, after contracts had already been signed, that we had to...

Oct 2022
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Manager

Implementation and Training

We heard multiple conflicting things about training from Inovalon. We are still completely unsure of...

Oct 2022
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Manager

Functionality and Upgrades

The product is responsive and can refresh our data fairly fast, but the overall design of the...

Oct 2022
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Manager

Future Outlook

Inovalon is upgrading to something new, so we are going to be going through the implementation...

Oct 2022
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Manager

Technology

Even with the new technology that the vendor is going to be pushing out, it is not even going to...

Oct 2022
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Manager

Service and Support

The vendor is just not there as far as proactivity goes. They are very reactive. We don't get...

Oct 2022
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Manager

Relationship

There are individuals at Inovalon at different levels who are empowered to solve our problems, but...

Oct 2022
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Manager

ROI / Cost

With everything that Inovalon has done, they have actually caused more pain points for us. Inovalon...

Oct 2022
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Manager

Functionality and Upgrades

The Inovalon implementation has been unfavorable. Their response time is unfavorable. The ability...

Oct 2022
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Manager

Sales and Contracting

The contracting process with Inovalon was the roughest contract I have ever had to deal with....

Oct 2022
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Manager

Service and Support

One of the obstacles we have encountered with Inovalon is that nobody really has any answers. We ask...

Oct 2022
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Director

ROI / Cost

We are paying for Inovalon to run a prospective program for us, and they have had lower...

Jul 2022
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Director

Functionality and Upgrades

There are some updates that we have asked for, and Inovalon keeps telling us that they are working...

Jul 2022
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Director

Sales and Contracting

I would use Inovalon for chart retrieval and coding but most likely not for any prospective work. On...

Jul 2022
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Director

ROI / Cost

At times, Inovalon has been unwilling to come down on the price. They were willing to come down on...

Jul 2022
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Director

Implementation and Training

I don't think any vendors have a crash course on getting new part-time or temporary associates...

Jul 2022
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Director

Service and Support

We would like to have our information be up-to-date and current at our fingertips so that we can do...

Jul 2022
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Director

Relationship

The vendor underperforms compared to their competition in a lot of different ways. They haven't...

May 2022
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Director

Relationship

All Inovalon does is charge us for tiny things. Their upgrades have been bad. The upgrades haven't...

May 2022
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Director

ROI / Cost

All the vendor does is come to us with problems, not solutions. They don't even tell us what is...

May 2022
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Director

Functionality and Upgrades

The vendor has a tool called INDICES, and it looks pretty, but it shows nothing that is of value to...

May 2022
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VP/Other Executive

Relationship

We will be ending all our contractual relationships with Inovalon. That should give people an idea...

May 2022
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VP/Other Executive

ROI / Cost

The vendor's chart reviews have generated money. That is why I did not give the vendor the lowest...

May 2022
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VP/Other Executive

Functionality and Upgrades

We would like more transparency from the vendor. For example, getting conditions extracted from the...

May 2022
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VP/Other Executive

Relationship

The account manager who is responsible for our relationship with the vendor is very eager to try and...

May 2022
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VP/Other Executive

Functionality and Upgrades

The vendor does not come to us saying that they are excited to show us their product portfolio for...

May 2022
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CIO

Relationship

Inovalon is very average. Based on a report I saw, they aren't at the top of the list of preferred...

Jan 2022
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CIO

Functionality and Upgrades

When we give Inovalon our data, there is always a delay in getting our risk scores. We can give the...

Jan 2022
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CIO

Relationship

Inovalon hasn't ever committed to doing something that they haven't done, but they might not do...

Jan 2022
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CIO

ROI / Cost

Inovalon has a healthy price tag, and that includes a ton. Inovalon doesn't nickel-and-dime us...

Jan 2022
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VP/Other Executive

Lessons Learned

If we were to remove a vendor, it would likely be Inovalon. They do well in terms of sales and...

Jan 2022
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VP/Other Executive

Relationship

Inovalon overpromises and underdelivers consistently. There is a lack of support. The account...

Dec 2021
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