IntelePACS (Global)
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had some teething problems with the product’s functionality, but Intelerad gave the product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor acquired another company that is introducing support into our region. The engineers of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We speak to our account manager on a regular basis, and I have been able to discuss things with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product is robust. The vendor very rarely introduces anything that requires any sort of recall...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our radiologists love the radial mouse options in the product. I have seen other things that could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would say the vendor's strength is their support. The product works, and the radiologists are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Ease of use is always something that comes to mind when I think about things I like about the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Things have been going great. We haven't had any problems with IntelePACS, and users have not...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The service and support from Intelerad have been okay. The recurring problem is that since we mostly...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

When Intelerad demos a product, they need to know what the client wants to see. We are looking to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product works, and we experience very few issues, but when I do need support, the vendor is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

IntelePACS is pretty easy to use, but it is not a solution that is in our long-term plans. We have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Intelerad has been here for years, and our relationship has soured. The issue could be on both...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have asked Intelerad whether they support certain things, but they will not make a commitment or...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our doctors like IntelePACS because we have tools to make the system more portable.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

IntelePACS still has a 1980s design and technology, so there is a lot of technical debt embedded in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Intelerad doesn’t actually complete implementations, so we fall over things, and quite often, they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Intelerad’s trainers are good, but they have lost some of their excellent ones.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad has a lot of problems with their phone support. Quite often, they don’t pick up, the call...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

In terms of marketing, Intelerad says the right thing. IntelePACS sounds like it is great. However,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad struggles to support an organization our size. They are a bit stuck in their ways and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are utterly disappointed in Intelerad following their second pump and dump sale. In the past, we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product isn't any worse than it used to be. We are having a few more slowdowns, but we have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad would like to keep its promises, but they are not able to follow through because of their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad’s service needs some improvements. The support team is getting slower, and they are less...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The only suggestion that I have for Intelerad is that their development cycle with regard to certain...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Intelerad has gone through a significant staff change, which has heavily impacted both their support...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The product itself is stable, but we definitely haven't seen anything new. In the local market...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Value

Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am impressed by the skill sets of some of the engineers. I think the product could be improved by...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We get executive involvement from Intelerad only because they have been forced to come to the table....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Intelerad needs to improve their service in the French language and their speed of solving problems....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Value

The vendor used to be better about not charging for every little thing, but now they do tend to do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

For executive involvement, there is a chain of command and an escalation process that we have to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles