IntelePACS (Global)
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Service and Support

IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad would like to keep its promises, but they are not able to follow through because of their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad’s service needs some improvements. The support team is getting slower, and they are less...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product is very good. It is very well known and used widely. The product is very powerful in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The dictation system that is embedded in Intelerad's system is not anywhere near state of the art....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

When we need to fax a report, if an incorrect number is entered, such as a telephone number instead...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The only suggestion that I have for Intelerad is that their development cycle with regard to certain...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad has gone through a significant staff change, which has heavily impacted both their support...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The product itself is stable, but we definitely haven't seen anything new. In the local market...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Lessons Learned

Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am impressed by the skill sets of some of the engineers. I think the product could be improved by...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get executive involvement from Intelerad only because they have been forced to come to the table....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Intelerad needs to improve their service in the French language and their speed of solving problems....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor used to be better about not charging for every little thing, but now they do tend to do...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

For executive involvement, there is a chain of command and an escalation process that we have to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad has been innovative. They have delivered a product that works well in our environment....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My account manager is an outstanding resource for both Intelerad and us. That individual keeps our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would absolutely recommend Interlerad's system to a small organization. However, I would not...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Effective communication is one of Intelerad's strengths. I like how user friendly the product is. I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are at our lowest point with Intelerad. Their recent expansion and growth really impacted their...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Intelerad has evolved massively, and as a result, we have had a problem getting good support from...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest strengths of the product are an excellent workflow and the integration with AI products....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see the vendor work with radiology companies to deliver solutions that radiologists...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Other Observations & Comments

The vendor knows their limits; they do some things well, and then they integrate with other products...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Service and Support

I would like to see the vendor migrate the system to a zero footprint viewer. I would also like to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Integrating with third parties is sometimes cumbersome.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's greatest strengths are the ease of use and the nice web-based platform.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would like the vendor to have a French-speaking team for our region. I would also like to see more...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have seen an evolution in the company. The service and support staff was very personable years...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When it comes down to the actual training, the vendor is very robotic. They should do their homework...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The radiologists love the solution. It is very easy to use. The system is organized well, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

Things are going pretty okay overall with Intelerad. There have been many interfaces that have been...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We have had an issue with the level of technical support we have gotten. There have been instances...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

Given the footprint and that type of thing, I would probably buy the product again. But I would be...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's executives are available because everything has to be escalated in order to get...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product's administrative features aren't granular enough to allow for our administrative...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Intelerad doesn't understand what an enterprise operation is, and we have pushed Intelerad to their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's delivery cycle is very long. Simple updates for bug releases cause us to have outages...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have encountered challenges where Intelerad has made operational changes without approval. Those...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's commercial model involves a price per click. The vendor appears economical up front,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has implemented ServiceNow, but they have modeled things against their own internal...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

For every scan we do, the vendor takes money, but we don't see a return on that. We don't see the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of the vendor's most experienced, knowledgeable people have left. Those people could provide...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad removed key staff members, so the vendor has lost some very good trainers who understood...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are finding the underlying infrastructure of IntelePACS to be unreliable. So many applications...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad’s support isn't all bad, but it isn't great. The support team that we work with in our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are high-level folks at Intelerad who have an overall picture of things, but the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is getting harder and harder to upgrade our systems because of our business hours. Intelerad...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Most organizations are looking for cloud-based solutions, and Intelerad announced that they are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The InteleViewer application, which is used by radiologists to view and report imaging, is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

My main issue with Intelerad is their support. I would give the support a negative score if I could....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

It has cost me more time and money to try to work through the vendor's support system than I would...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

The extra things the vendor charges us for are probably reasonable, but the fees are a bit annoying.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

In the first few years I had IntelePACS, I was quite proactive in finding bugs in the system and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The solution could be smoother. The user interface needs a bit of work because it is a bit clunky....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is no automated tool in the system to delete older studies or mark them as expired. We have to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We are on a slightly older version of IntelePACS. I tend to avoid the upgrades because there are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles