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IntelePACS (Global)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
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(0)
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Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
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Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
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(0)
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Director

Product

I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...

Sep 2023
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(0)
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Director

Loyalty, Product

We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...

Sep 2023
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(0)
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Director

Relationship, Product

We have had some teething problems with the product’s functionality, but Intelerad gave the product...

Sep 2023
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(0)
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Director

Relationship

The vendor acquired another company that is introducing support into our region. The engineers of...

Sep 2023
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(0)
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Director

Relationship

We speak to our account manager on a regular basis, and I have been able to discuss things with...

Sep 2023
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(0)
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Director

Relationship, Product

The product is robust. The vendor very rarely introduces anything that requires any sort of recall...

Sep 2023
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(0)
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Director

Product

Our radiologists love the radial mouse options in the product. I have seen other things that could...

Sep 2023
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(0)
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Director

Relationship

Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...

Sep 2023
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(0)
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Manager

Relationship

I would say the vendor's strength is their support. The product works, and the radiologists are...

Sep 2023
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Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
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CIO

Relationship, Product

Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...

Jul 2023
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(0)
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CIO

Culture

It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...

Jul 2023
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(0)
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Manager

Product

Ease of use is always something that comes to mind when I think about things I like about the...

Jun 2023
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Manager

Loyalty, Product

Things have been going great. We haven't had any problems with IntelePACS, and users have not...

Jun 2023
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Manager

Product

Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...

Jun 2023
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Manager

Relationship

The service and support from Intelerad have been okay. The recurring problem is that since we mostly...

Jun 2023
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Manager

Culture

When Intelerad demos a product, they need to know what the client wants to see. We are looking to...

Jun 2023
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Manager

Loyalty, Value

We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...

Jun 2023
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(0)
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Manager

Relationship

Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...

Jun 2023
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(0)
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Manager

Value

The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...

Jun 2023
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(0)
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Manager

Relationship

The product works, and we experience very few issues, but when I do need support, the vendor is...

Jun 2023
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Manager

Relationship

There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...

Jun 2023
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(0)
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Manager

Loyalty, Loyalty

IntelePACS is pretty easy to use, but it is not a solution that is in our long-term plans. We have...

Apr 2023
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Manager

Relationship, Relationship

Intelerad has been here for years, and our relationship has soured. The issue could be on both...

Apr 2023
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(0)
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Manager

Relationship

We have asked Intelerad whether they support certain things, but they will not make a commitment or...

Apr 2023
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(0)
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Manager

Product

Our doctors like IntelePACS because we have tools to make the system more portable.

Apr 2023
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(0)
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Manager

Relationship, Product

IntelePACS still has a 1980s design and technology, so there is a lot of technical debt embedded in...

Apr 2023
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Manager

Operations

Intelerad doesn’t actually complete implementations, so we fall over things, and quite often, they...

Apr 2023
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(0)
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Manager

Relationship, Operations

Intelerad’s trainers are good, but they have lost some of their excellent ones.

Apr 2023
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(0)
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Manager

Relationship

Intelerad has a lot of problems with their phone support. Quite often, they don’t pick up, the call...

Apr 2023
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(0)
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Manager

Culture

In terms of marketing, Intelerad says the right thing. IntelePACS sounds like it is great. However,...

Apr 2023
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Manager

Relationship

Intelerad struggles to support an organization our size. They are a bit stuck in their ways and...

Apr 2023
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(0)
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Director

Relationship

We are utterly disappointed in Intelerad following their second pump and dump sale. In the past, we...

Mar 2023
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Director

Loyalty

The product isn't any worse than it used to be. We are having a few more slowdowns, but we have...

Mar 2023
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(0)
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Director

Loyalty, Relationship

IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...

Feb 2023
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Director

Relationship

Intelerad would like to keep its promises, but they are not able to follow through because of their...

Feb 2023
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(0)
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Director

Product

The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...

Feb 2023
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Manager

Relationship

Intelerad’s service needs some improvements. The support team is getting slower, and they are less...

Feb 2023
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(0)
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Manager

Operations, Product

The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...

Feb 2023
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(0)
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Director

Product

IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...

Feb 2023
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Director

Relationship

Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...

Feb 2023
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(0)
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Manager

Relationship

Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...

Jan 2023
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(0)
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Manager

Operations

Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...

Jan 2023
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(0)
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Manager

Product

Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...

Jan 2023
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(0)
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Manager

Relationship

If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...

Jan 2023
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(0)
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Manager

Product

I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...

Jan 2023
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(0)
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Manager

Product

I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...

Jan 2023
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(0)
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Manager

Relationship, Product

The only suggestion that I have for Intelerad is that their development cycle with regard to certain...

Jan 2023
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(0)
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COO

Value

At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....

Jan 2023
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(0)
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COO

Relationship

Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...

Jan 2023
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(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

Intelerad has gone through a significant staff change, which has heavily impacted both their support...

Jan 2023
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(0)
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COO

Relationship

The product itself is stable, but we definitely haven't seen anything new. In the local market...

Jan 2023
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(0)
 Thank you  Helpful

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COO

Loyalty

The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...

Jan 2023
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(0)
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COO

Operations

For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.

Jan 2023
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(0)
 Thank you  Helpful

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COO

Loyalty, Value

Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...

Jan 2023
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(0)
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COO

Relationship

We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...

Jan 2023
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(0)
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COO

Product

IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.

Jan 2023
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(0)
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Manager

Product

I am impressed by the skill sets of some of the engineers. I think the product could be improved by...

Dec 2022
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(0)
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Manager

Relationship

Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...

Dec 2022
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(0)
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Manager

Loyalty, Relationship

We get executive involvement from Intelerad only because they have been forced to come to the table....

Dec 2022
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(0)
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Analyst/Coordinator

Relationship

Intelerad needs to improve their service in the French language and their speed of solving problems....

Dec 2022
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(0)
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CEO/President

Operations, Value

The vendor used to be better about not charging for every little thing, but now they do tend to do...

Oct 2022
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(0)
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CEO/President

Relationship

For executive involvement, there is a chain of command and an escalation process that we have to...

Oct 2022
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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