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IntelePACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Culture, Relationship

Intelerad is pretty honest about what they can and cannot do. They have been pretty up front about...

Apr 2025
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Manager

Operations

I would give Intelerad's implementation services a high rating. We have evergreened a lot of servers...

Apr 2025
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Manager

Operations

Intelerad doesn't offer back-end administrator training anymore. They expect people to know how to...

Apr 2025
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Manager

Culture

My likelihood to recommend IntelePACS rates low. I think there are better options out there...

Apr 2025
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Manager

Operations, Product

IntelePACS does the basics well, and its design is very resilient. From casual chats I have had with...

Apr 2025
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Manager

Value

Intelerad does not avoid charging for every little thing if they can help it. For example, in other...

Apr 2025
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Manager

Loyalty, Relationship

We are looking to store our images in the cloud, and we have a lot of questions, but Intelerad...

Apr 2025
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Manager

Relationship

Intelerad's support is hit or miss. Sometimes for basic stuff, the support is not a problem. They...

Apr 2025
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Manager

Loyalty, Value

Currently, IntelePACS is part of our long-term plans due to budget constraints. We would like to do...

Apr 2025
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Manager

Relationship

Getting some of the system's work done is a hierarchical thing. We usually have to have a one-on-one...

Jan 2025
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Manager

Product

One of our users didn't like the newer version of the project because there was lag with the MPRs....

Jan 2025
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Manager

Culture

The biggest problem with Intelerad is the disconnect between their sales team and tech team. That is...

Jan 2025
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Manager

Relationship, Operations

Our interactions with the vendor have been good. Intelerad's people were great, and the vendor's...

Jan 2025
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Manager

Operations

People who have used IntelePACS before have a level of familiarity with the product. We had some...

Jan 2025
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Manager

Relationship, Operations

The system's integration is fine. I suppose there are opportunities for Intelerad if their...

Jan 2025
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Manager

Value

The challenge that we have as a business is that every bit of tech advancement that comes from...

Jan 2025
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Manager

Relationship, Operations

The vendor's delivery of technology could be better. It isn't so much that the vendor's tech is...

Jan 2025
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Manager

Relationship

Considering how big of a business Intelerad is, one of the challenges we had with our doctors who...

Jan 2025
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Manager

Relationship

We spoke with one of the vendor's higher-ups from America. That person was good. That was a long...

Jan 2025
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Manager

Loyalty

Intelerad needs to focus on what is standard and to consider their product. When we were choosing a...

Jan 2025
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Manager

Loyalty

If we were to start fresh today, we would buy the product again. I would recommend Intelerad in our...

Jan 2025
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Manager

Operations

We had one trainer who was amazing. The way the vendor's training is set up and supported with...

Jan 2025
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Manager

Loyalty, Product

Our organization is consolidating onto IntelePACS. The biggest driver for that is that our referring...

Jan 2025
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Manager

Relationship

It is a bit of a challenge to have everything go back to the United States. In our region, that is a...

Jan 2025
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CIO

Relationship, Value

There are costs involved with most requests to Intelerad outside of level-one support. The vendor...

Dec 2024
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CIO

Product

IntelePACS is a fragmented system when it comes to products like the patient portal that aren't core...

Dec 2024
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CIO

Relationship, Product

Intelerad's PACS-related services are robust. The front-line support is good most times. The system...

Dec 2024
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CIO

Relationship, Value

Intelerad absolutely does not keep all of their promises. Intelerad is an overall company. They are...

Dec 2024
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CIO

Relationship

Intelerad is pretty good on support; I will give them that.

Dec 2024
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CIO

Loyalty

There is a big gap between Intelerad's local office and our country. That is a massive disconnect,...

Dec 2024
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CIO

Product

Short of Intelerad acquiring Clario a few years back, they haven't brought any new features, like...

Dec 2024
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CIO

Loyalty

If I had a choice, IntelePACS would not be part of our long-term plans. We are not really impressed...

Dec 2024
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Manager

Loyalty, Product

The positive is that we have been with Intelerad for years. Our staff members are very familiar with...

Dec 2024
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Manager

Product

One big thing with IntelePACS is availability. It is getting harder to upgrade the platform because...

Dec 2024
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Manager

Loyalty, Relationship

The vendor's support needs to change. It has plummeted, and it is currently the worst that it has...

Dec 2024
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Manager

Loyalty, Relationship

Intelerad could improve the innovation and evolution of the product. We aren't seeing the output...

Dec 2024
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Manager

Culture, Value

Intelerad used to avoid charging us for every little thing, but they are moving the other way now....

Dec 2024
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Manager

Value

Whether we would recommend IntelePACS would depend on whether we were recommending it to a big...

Dec 2024
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Manager

Relationship

We are a large employer, and we have a high number of people who don't know how to use IntelePACS,...

Dec 2024
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Manager

Operations

There is nothing new that Intelerad has implemented, but ongoing training is not so good. I don't...

Dec 2024
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Manager

Loyalty

Intelerad would be part of our long-term plans if we had our way. In our country, we used to have...

Dec 2024
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Manager

Loyalty, Relationship

Intelerad keeps promises where they can. IntelePACS meets our needs, but if it doesn't, we can put...

Dec 2024
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Director

Product

What I like most about the solution is that radiologists are familiar with it and find it easy to navigate....

Dec 2024
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Director

Relationship

If we could get a local service engineer who is contactable on the phone, that would improve our experience....

Dec 2024
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Director

Relationship

It would be great to get even better phone support. Intelerad expects all service-related calls to...

Dec 2024
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Director

Product

The vendor's biggest opportunity for product improvement is to incorporate AI.

Dec 2024
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Director

Loyalty, Relationship, Product

The biggest strength of the vendor is that they have the monopoly as a PACS vendor in Queensland,...

Dec 2024
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Director

Relationship

Support is normally very good. A response coming through depends a bit on the time of day, and...

Dec 2024
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Director

Loyalty, Value

I wouldn't recommend hosting a PACS like we do today, but the vendor is obviously offering a SaaS...

Dec 2024
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Director

Loyalty, Value

We achieved what we wanted a good few years ago. We were all looking for more things, and we wanted...

Dec 2024
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Director

Loyalty, Product

We want a zero-footprint reporting solution. More and more, we are looking to try and report outside...

Dec 2024
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Director

Loyalty, Product

The cloud version of the solution is more advisable. It is quite possible we are going to need some...

Dec 2024
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Director

Loyalty

We went out to look at other vendor options. To be fair, it was not a decision to move away from...

Dec 2024
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Director

Operations, Product

The ease of use for end users is pretty good. There is so little we have to teach anyone to do. We...

Dec 2024
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Director

Relationship

The vendor takes the lead in communicating and alerting us, and they are doing proactive monitoring....

Dec 2024
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Director

Culture, Product

We have done many upgrades, and we have not had any problems. We have not done much recently, but...

Dec 2024
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(0)
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Director

Loyalty, Relationship

We are in the process of putting in a replacement solution, but we are still working with Intelerad....

Dec 2024
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(0)
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Director

Loyalty

IntelePACS does everything we need it to, but we manage most of it externally in our own interface...

Dec 2024
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Director

Loyalty, Relationship

The core IntelePACS product is good, but there is very little new development or innovation going...

Oct 2024
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(0)
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Manager

Product

The biggest area Intelerad could improve is around the automation of the final report. We want the...

Jul 2024
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Manager

Relationship, Product

The vendor's biggest strength is consistency, and we like the product's stability and that we know...

Jul 2024
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Manager

Relationship

The vendor could improve their support. As integrations with third parties become more complex, the...

Jul 2024
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(0)
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Physician

Relationship

The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....

Jul 2024
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(0)
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Physician

Operations

The vendor could improve by having integrated, advanced visualization and more refresher training...

Jul 2024
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(0)
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Manager

Relationship, Operations

Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...

Jul 2024
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(0)
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Manager

Product

IntelePACS is very stable. That is what I like about the product.

Jul 2024
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(0)
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CIO

Loyalty, Relationship

IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...

Jul 2024
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CIO

Relationship

There is a big rift between our region and the rest of the world within Intelerad's organization....

Jul 2024
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(0)
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CIO

Loyalty

None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...

Jul 2024
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(0)
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CIO

Loyalty

Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...

Jul 2024
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(0)
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CIO

Loyalty, Relationship

Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...

Jul 2024
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CIO

Relationship

Our contact person has actually listened to us. We have quite a close relationship with the local...

Jul 2024
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(0)
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Manager

Operations, Product

Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...

Jul 2024
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(0)
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Manager

Relationship, Product

The service portal is frustrating. Communication is slow, and response times are often unacceptable....

Jul 2024
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(0)
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Director

Value

There have been instances with the vendor where we have had to ask for something through a ticket...

Jun 2024
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(0)
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Director

Product

There are opportunities for the vendor to include reports in the system's analytics module. There...

Jun 2024
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(0)
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Director

Operations, Product

Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...

Jun 2024
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Director

Relationship

We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...

Jun 2024
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Manager

Relationship

English is not our first language, so it can sometimes be hard to communicate our problems with...

May 2024
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(0)
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Manager

Relationship

We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...

May 2024
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Manager

Relationship, Product

Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...

May 2024
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Manager

Relationship, Product

We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....

May 2024
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