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User Commentary
Culture, Relationship
Intelerad is pretty honest about what they can and cannot do. They have been pretty up front about...
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Operations
I would give Intelerad's implementation services a high rating. We have evergreened a lot of servers...
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Operations
Intelerad doesn't offer back-end administrator training anymore. They expect people to know how to...
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Culture
My likelihood to recommend IntelePACS rates low. I think there are better options out there...
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Operations, Product
IntelePACS does the basics well, and its design is very resilient. From casual chats I have had with...
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Value
Intelerad does not avoid charging for every little thing if they can help it. For example, in other...
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Loyalty, Relationship
We are looking to store our images in the cloud, and we have a lot of questions, but Intelerad...
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Relationship
Intelerad's support is hit or miss. Sometimes for basic stuff, the support is not a problem. They...
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Loyalty, Value
Currently, IntelePACS is part of our long-term plans due to budget constraints. We would like to do...
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Relationship
Getting some of the system's work done is a hierarchical thing. We usually have to have a one-on-one...
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Product
One of our users didn't like the newer version of the project because there was lag with the MPRs....
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Culture
The biggest problem with Intelerad is the disconnect between their sales team and tech team. That is...
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Relationship, Operations
Our interactions with the vendor have been good. Intelerad's people were great, and the vendor's...
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Operations
People who have used IntelePACS before have a level of familiarity with the product. We had some...
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Relationship, Operations
The system's integration is fine. I suppose there are opportunities for Intelerad if their...
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Value
The challenge that we have as a business is that every bit of tech advancement that comes from...
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Relationship, Operations
The vendor's delivery of technology could be better. It isn't so much that the vendor's tech is...
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Relationship
Considering how big of a business Intelerad is, one of the challenges we had with our doctors who...
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Relationship
We spoke with one of the vendor's higher-ups from America. That person was good. That was a long...
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Loyalty
Intelerad needs to focus on what is standard and to consider their product. When we were choosing a...
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Loyalty
If we were to start fresh today, we would buy the product again. I would recommend Intelerad in our...
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Operations
We had one trainer who was amazing. The way the vendor's training is set up and supported with...
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Loyalty, Product
Our organization is consolidating onto IntelePACS. The biggest driver for that is that our referring...
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Relationship
It is a bit of a challenge to have everything go back to the United States. In our region, that is a...
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Relationship, Value
There are costs involved with most requests to Intelerad outside of level-one support. The vendor...
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Product
IntelePACS is a fragmented system when it comes to products like the patient portal that aren't core...
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Relationship, Product
Intelerad's PACS-related services are robust. The front-line support is good most times. The system...
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Relationship, Value
Intelerad absolutely does not keep all of their promises. Intelerad is an overall company. They are...
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Relationship
Intelerad is pretty good on support; I will give them that.
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Loyalty
There is a big gap between Intelerad's local office and our country. That is a massive disconnect,...
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Product
Short of Intelerad acquiring Clario a few years back, they haven't brought any new features, like...
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Loyalty
If I had a choice, IntelePACS would not be part of our long-term plans. We are not really impressed...
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Loyalty, Product
The positive is that we have been with Intelerad for years. Our staff members are very familiar with...
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Product
One big thing with IntelePACS is availability. It is getting harder to upgrade the platform because...
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Loyalty, Relationship
The vendor's support needs to change. It has plummeted, and it is currently the worst that it has...
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Loyalty, Relationship
Intelerad could improve the innovation and evolution of the product. We aren't seeing the output...
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Culture, Value
Intelerad used to avoid charging us for every little thing, but they are moving the other way now....
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Value
Whether we would recommend IntelePACS would depend on whether we were recommending it to a big...
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Relationship
We are a large employer, and we have a high number of people who don't know how to use IntelePACS,...
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Operations
There is nothing new that Intelerad has implemented, but ongoing training is not so good. I don't...
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Loyalty
Intelerad would be part of our long-term plans if we had our way. In our country, we used to have...
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Loyalty, Relationship
Intelerad keeps promises where they can. IntelePACS meets our needs, but if it doesn't, we can put...
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Product
What I like most about the solution is that radiologists are familiar with it and find it easy to navigate....
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Relationship
If we could get a local service engineer who is contactable on the phone, that would improve our experience....
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Relationship
It would be great to get even better phone support. Intelerad expects all service-related calls to...
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Product
The vendor's biggest opportunity for product improvement is to incorporate AI.
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Loyalty, Relationship, Product
The biggest strength of the vendor is that they have the monopoly as a PACS vendor in Queensland,...
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Relationship
Support is normally very good. A response coming through depends a bit on the time of day, and...
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Loyalty, Value
I wouldn't recommend hosting a PACS like we do today, but the vendor is obviously offering a SaaS...
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Loyalty, Value
We achieved what we wanted a good few years ago. We were all looking for more things, and we wanted...
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Loyalty, Product
We want a zero-footprint reporting solution. More and more, we are looking to try and report outside...
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Loyalty, Product
The cloud version of the solution is more advisable. It is quite possible we are going to need some...
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Loyalty
We went out to look at other vendor options. To be fair, it was not a decision to move away from...
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Operations, Product
The ease of use for end users is pretty good. There is so little we have to teach anyone to do. We...
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Relationship
The vendor takes the lead in communicating and alerting us, and they are doing proactive monitoring....
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Culture, Product
We have done many upgrades, and we have not had any problems. We have not done much recently, but...
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Loyalty, Relationship
We are in the process of putting in a replacement solution, but we are still working with Intelerad....
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Loyalty
IntelePACS does everything we need it to, but we manage most of it externally in our own interface...
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Loyalty, Relationship
The core IntelePACS product is good, but there is very little new development or innovation going...
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Product
The biggest area Intelerad could improve is around the automation of the final report. We want the...
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Relationship, Product
The vendor's biggest strength is consistency, and we like the product's stability and that we know...
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Relationship
The vendor could improve their support. As integrations with third parties become more complex, the...
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Relationship
The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....
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Operations
The vendor could improve by having integrated, advanced visualization and more refresher training...
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Relationship, Operations
Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...
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Product
IntelePACS is very stable. That is what I like about the product.
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Loyalty, Relationship
IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...
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Relationship
There is a big rift between our region and the rest of the world within Intelerad's organization....
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Loyalty
None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...
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Loyalty
Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...
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Loyalty, Relationship
Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...
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Relationship
Our contact person has actually listened to us. We have quite a close relationship with the local...
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Operations, Product
Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...
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Relationship, Product
The service portal is frustrating. Communication is slow, and response times are often unacceptable....
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Value
There have been instances with the vendor where we have had to ask for something through a ticket...
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Product
There are opportunities for the vendor to include reports in the system's analytics module. There...
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Operations, Product
Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...
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Relationship
We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...
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Relationship
English is not our first language, so it can sometimes be hard to communicate our problems with...
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Relationship
We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...
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Relationship, Product
Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...
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Relationship, Product
We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....
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