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User Commentary
Product
The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.
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Relationship
Intelerad needs to go back to the old support ways. Outsourcing is not a solution.
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Operations, Product
The biggest strength of IntelePACS is its ease of use.
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Product
I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...
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Loyalty, Product
We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...
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Relationship, Product
We have had some teething problems with the product’s functionality, but Intelerad gave the product...
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Relationship
The vendor acquired another company that is introducing support into our region. The engineers of...
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Relationship
We speak to our account manager on a regular basis, and I have been able to discuss things with...
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Relationship, Product
The product is robust. The vendor very rarely introduces anything that requires any sort of recall...
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Product
Our radiologists love the radial mouse options in the product. I have seen other things that could...
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Relationship
Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...
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Relationship
I would say the vendor's strength is their support. The product works, and the radiologists are...
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Relationship
The vendor's biggest strength is our current client success manager. They understand the...
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Relationship, Product
Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...
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Culture
It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...
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Product
Ease of use is always something that comes to mind when I think about things I like about the...
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Loyalty, Product
Things have been going great. We haven't had any problems with IntelePACS, and users have not...
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Product
Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...
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Relationship
The service and support from Intelerad have been okay. The recurring problem is that since we mostly...
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Culture
When Intelerad demos a product, they need to know what the client wants to see. We are looking to...
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Loyalty, Value
We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...
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Relationship
Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...
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Value
The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...
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Relationship
The product works, and we experience very few issues, but when I do need support, the vendor is...
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Relationship
There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...
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Loyalty, Loyalty
IntelePACS is pretty easy to use, but it is not a solution that is in our long-term plans. We have...
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Relationship, Relationship
Intelerad has been here for years, and our relationship has soured. The issue could be on both...
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Relationship
We have asked Intelerad whether they support certain things, but they will not make a commitment or...
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Product
Our doctors like IntelePACS because we have tools to make the system more portable.
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Relationship, Product
IntelePACS still has a 1980s design and technology, so there is a lot of technical debt embedded in...
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Operations
Intelerad doesn’t actually complete implementations, so we fall over things, and quite often, they...
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Relationship, Operations
Intelerad’s trainers are good, but they have lost some of their excellent ones.
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Relationship
Intelerad has a lot of problems with their phone support. Quite often, they don’t pick up, the call...
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Culture
In terms of marketing, Intelerad says the right thing. IntelePACS sounds like it is great. However,...
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Relationship
Intelerad struggles to support an organization our size. They are a bit stuck in their ways and...
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Relationship
We are utterly disappointed in Intelerad following their second pump and dump sale. In the past, we...
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Loyalty
The product isn't any worse than it used to be. We are having a few more slowdowns, but we have...
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Loyalty, Relationship
IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...
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Relationship
Intelerad would like to keep its promises, but they are not able to follow through because of their...
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Product
The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...
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Relationship
Intelerad’s service needs some improvements. The support team is getting slower, and they are less...
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Operations, Product
The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...
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Product
IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...
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Relationship
Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...
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Relationship
Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...
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Operations
Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...
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Product
Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...
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Relationship
If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...
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Product
I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...
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Product
I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...
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Relationship, Product
The only suggestion that I have for Intelerad is that their development cycle with regard to certain...
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Value
At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....
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Relationship
Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...
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Loyalty, Relationship
Intelerad has gone through a significant staff change, which has heavily impacted both their support...
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Relationship
The product itself is stable, but we definitely haven't seen anything new. In the local market...
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Loyalty
The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...
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Operations
For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.
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Loyalty, Value
Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...
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Relationship
We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...
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Product
IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.
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Product
I am impressed by the skill sets of some of the engineers. I think the product could be improved by...
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Relationship
Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...
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Loyalty, Relationship
We get executive involvement from Intelerad only because they have been forced to come to the table....
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Relationship
Intelerad needs to improve their service in the French language and their speed of solving problems....
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Operations, Value
The vendor used to be better about not charging for every little thing, but now they do tend to do...
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Relationship
For executive involvement, there is a chain of command and an escalation process that we have to...
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