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IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Relationship, Value

There are costs involved with most requests to Intelerad outside of level-one support. The vendor...

Dec 2024
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CIO

Product

IntelePACS is a fragmented system when it comes to products like the patient portal that aren't core...

Dec 2024
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CIO

Relationship, Product

Intelerad's PACS-related services are robust. The front-line support is good most times. The system...

Dec 2024
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CIO

Relationship, Value

Intelerad absolutely does not keep all of their promises. Intelerad is an overall company. They are...

Dec 2024
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CIO

Relationship

Intelerad is pretty good on support; I will give them that.

Dec 2024
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CIO

Loyalty

There is a big gap between Intelerad's local office and our country. That is a massive disconnect,...

Dec 2024
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CIO

Product

Short of Intelerad acquiring Clario a few years back, they haven't brought any new features, like...

Dec 2024
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CIO

Loyalty

If I had a choice, IntelePACS would not be part of our long-term plans. We are not really impressed...

Dec 2024
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Manager

Loyalty, Product

The positive is that we have been with Intelerad for years. Our staff members are very familiar with...

Dec 2024
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Manager

Product

One big thing with IntelePACS is availability. It is getting harder to upgrade the platform because...

Dec 2024
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Manager

Loyalty, Relationship

The vendor's support needs to change. It has plummeted, and it is currently the worst that it has...

Dec 2024
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Manager

Loyalty, Relationship

Intelerad could improve the innovation and evolution of the product. We aren't seeing the output...

Dec 2024
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Manager

Culture, Value

Intelerad used to avoid charging us for every little thing, but they are moving the other way now....

Dec 2024
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Manager

Value

Whether we would recommend IntelePACS would depend on whether we were recommending it to a big...

Dec 2024
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Manager

Relationship

We are a large employer, and we have a high number of people who don't know how to use IntelePACS,...

Dec 2024
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Manager

Operations

There is nothing new that Intelerad has implemented, but ongoing training is not so good. I don't...

Dec 2024
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Manager

Loyalty

Intelerad would be part of our long-term plans if we had our way. In our country, we used to have...

Dec 2024
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Manager

Loyalty, Relationship

Intelerad keeps promises where they can. IntelePACS meets our needs, but if it doesn't, we can put...

Dec 2024
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Director

Product

What I like most about the solution is that radiologists are familiar with it and find it easy to navigate....

Dec 2024
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Director

Relationship

If we could get a local service engineer who is contactable on the phone, that would improve our experience....

Dec 2024
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Director

Relationship

It would be great to get even better phone support. Intelerad expects all service-related calls to...

Dec 2024
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Director

Product

The vendor's biggest opportunity for product improvement is to incorporate AI.

Dec 2024
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Director

Loyalty, Relationship, Product

The biggest strength of the vendor is that they have the monopoly as a PACS vendor in Queensland,...

Dec 2024
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Director

Relationship

Support is normally very good. A response coming through depends a bit on the time of day, and...

Dec 2024
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Director

Loyalty, Value

I wouldn't recommend hosting a PACS like we do today, but the vendor is obviously offering a SaaS...

Dec 2024
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Director

Loyalty, Value

We achieved what we wanted a good few years ago. We were all looking for more things, and we wanted...

Dec 2024
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Director

Loyalty, Product

We want a zero-footprint reporting solution. More and more, we are looking to try and report outside...

Dec 2024
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Director

Loyalty, Product

The cloud version of the solution is more advisable. It is quite possible we are going to need some...

Dec 2024
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Director

Loyalty

We went out to look at other vendor options. To be fair, it was not a decision to move away from...

Dec 2024
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Director

Operations, Product

The ease of use for end users is pretty good. There is so little we have to teach anyone to do. We...

Dec 2024
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Director

Relationship

The vendor takes the lead in communicating and alerting us, and they are doing proactive monitoring....

Dec 2024
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Director

Culture, Product

We have done many upgrades, and we have not had any problems. We have not done much recently, but...

Dec 2024
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Director

Loyalty, Relationship

We are in the process of putting in a replacement solution, but we are still working with Intelerad....

Dec 2024
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Director

Loyalty

IntelePACS does everything we need it to, but we manage most of it externally in our own interface...

Dec 2024
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Director

Loyalty, Relationship

The core IntelePACS product is good, but there is very little new development or innovation going...

Oct 2024
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Manager

Product

The biggest area Intelerad could improve is around the automation of the final report. We want the...

Jul 2024
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Manager

Relationship, Product

The vendor's biggest strength is consistency, and we like the product's stability and that we know...

Jul 2024
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Manager

Relationship

The vendor could improve their support. As integrations with third parties become more complex, the...

Jul 2024
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Physician

Relationship

The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....

Jul 2024
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Physician

Operations

The vendor could improve by having integrated, advanced visualization and more refresher training...

Jul 2024
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Manager

Relationship, Operations

Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...

Jul 2024
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Manager

Product

IntelePACS is very stable. That is what I like about the product.

Jul 2024
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CIO

Loyalty, Relationship

IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...

Jul 2024
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CIO

Relationship

There is a big rift between our region and the rest of the world within Intelerad's organization....

Jul 2024
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CIO

Loyalty

None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...

Jul 2024
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CIO

Loyalty

Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...

Jul 2024
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CIO

Loyalty, Relationship

Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...

Jul 2024
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CIO

Relationship

Our contact person has actually listened to us. We have quite a close relationship with the local...

Jul 2024
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Manager

Operations, Product

Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...

Jul 2024
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Manager

Relationship, Product

The service portal is frustrating. Communication is slow, and response times are often unacceptable....

Jul 2024
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(0)
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Director

Value

There have been instances with the vendor where we have had to ask for something through a ticket...

Jun 2024
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(0)
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Director

Product

There are opportunities for the vendor to include reports in the system's analytics module. There...

Jun 2024
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Director

Operations, Product

Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...

Jun 2024
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(0)
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Director

Relationship

We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...

Jun 2024
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(0)
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Manager

Relationship

English is not our first language, so it can sometimes be hard to communicate our problems with...

May 2024
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(0)
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Manager

Relationship

We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...

May 2024
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(0)
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Manager

Relationship, Product

Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...

May 2024
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(0)
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Manager

Relationship, Product

We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....

May 2024
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Manager

Loyalty, Value

Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...

Feb 2024
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(0)
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Manager

Product

What I like most is the way that the system has been designed. It has multiple redundancies, and if...

Feb 2024
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(0)
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Manager

Relationship

Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...

Feb 2024
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(0)
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Manager

Product, Value

The main thing I wish Intelerad could improve is the technology. They are way behind even just in...

Feb 2024
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(0)
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Manager

Relationship, Product

There are some features that we have been requesting for the system for a long time. Those features...

Jan 2024
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(0)
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Manager

Product

Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...

Jan 2024
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(0)
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Manager

Product

We have had a lot of issues with archiving images to the cloud with the solution. We have been told...

Jan 2024
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(0)
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Manager

Operations, Product

I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...

Jan 2024
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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