Commentary Summary
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User Commentary
Service and Support
IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...
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Relationship
Intelerad would like to keep its promises, but they are not able to follow through because of their...
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Technology
The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...
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Service and Support
Intelerad’s service needs some improvements. The support team is getting slower, and they are less...
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Functionality and Upgrades
The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...
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Functionality and Upgrades
IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...
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Service and Support
Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...
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Functionality and Upgrades
The product is very good. It is very well known and used widely. The product is very powerful in...
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Technology
The dictation system that is embedded in Intelerad's system is not anywhere near state of the art....
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Functionality and Upgrades
When we need to fax a report, if an incorrect number is entered, such as a telephone number instead...
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Other Observations & Comments
Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...
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Implementation and Training
Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...
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Functionality and Upgrades
Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...
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Service and Support
If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...
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Lessons Learned
I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...
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Functionality and Upgrades
I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...
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Technology
The only suggestion that I have for Intelerad is that their development cycle with regard to certain...
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Other Observations & Comments
At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....
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Relationship
Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...
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Implementation and Training
Intelerad has gone through a significant staff change, which has heavily impacted both their support...
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Relationship
The product itself is stable, but we definitely haven't seen anything new. In the local market...
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Future Outlook
The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...
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Implementation and Training
For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.
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Lessons Learned
Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...
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Service and Support
We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...
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Functionality and Upgrades
IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.
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Functionality and Upgrades
I am impressed by the skill sets of some of the engineers. I think the product could be improved by...
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Service and Support
Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...
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Relationship
We get executive involvement from Intelerad only because they have been forced to come to the table....
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Service and Support
Intelerad needs to improve their service in the French language and their speed of solving problems....
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Implementation and Training
The vendor used to be better about not charging for every little thing, but now they do tend to do...
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Relationship
For executive involvement, there is a chain of command and an escalation process that we have to...
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Relationship
Intelerad has been innovative. They have delivered a product that works well in our environment....
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Relationship
My account manager is an outstanding resource for both Intelerad and us. That individual keeps our...
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Other Observations & Comments
I would absolutely recommend Interlerad's system to a small organization. However, I would not...
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Relationship
Effective communication is one of Intelerad's strengths. I like how user friendly the product is. I...
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Relationship
We are at our lowest point with Intelerad. Their recent expansion and growth really impacted their...
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Service and Support
Intelerad has evolved massively, and as a result, we have had a problem getting good support from...
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Functionality and Upgrades
The biggest strengths of the product are an excellent workflow and the integration with AI products....
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Relationship
I would like to see the vendor work with radiology companies to deliver solutions that radiologists...
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Other Observations & Comments
The vendor knows their limits; they do some things well, and then they integrate with other products...
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Service and Support
I would like to see the vendor migrate the system to a zero footprint viewer. I would also like to...
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ROI / Cost
IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...
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Service and Support
The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...
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Interfacing and Integration
Integrating with third parties is sometimes cumbersome.
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Functionality and Upgrades
The vendor's greatest strengths are the ease of use and the nice web-based platform.
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Interfacing and Integration
I would like the vendor to have a French-speaking team for our region. I would also like to see more...
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Service and Support
I have seen an evolution in the company. The service and support staff was very personable years...
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Lessons Learned
When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...
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ROI / Cost
When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...
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Implementation and Training
When it comes down to the actual training, the vendor is very robotic. They should do their homework...
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Functionality and Upgrades
The radiologists love the solution. It is very easy to use. The system is organized well, and...
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Lessons Learned
Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...
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Relationship
I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...
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Interfacing and Integration
Things are going pretty okay overall with Intelerad. There have been many interfaces that have been...
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Service and Support
We have had an issue with the level of technical support we have gotten. There have been instances...
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Lessons Learned
Given the footprint and that type of thing, I would probably buy the product again. But I would be...
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Service and Support
The vendor's executives are available because everything has to be escalated in order to get...
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Functionality and Upgrades
The product's administrative features aren't granular enough to allow for our administrative...
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Functionality and Upgrades
Intelerad doesn't understand what an enterprise operation is, and we have pushed Intelerad to their...
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Implementation and Training
The vendor's delivery cycle is very long. Simple updates for bug releases cause us to have outages...
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Relationship
We have encountered challenges where Intelerad has made operational changes without approval. Those...
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Relationship
The vendor's commercial model involves a price per click. The vendor appears economical up front,...
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Service and Support
The vendor has implemented ServiceNow, but they have modeled things against their own internal...
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Service and Support
For every scan we do, the vendor takes money, but we don't see a return on that. We don't see the...
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Relationship
A lot of the vendor's most experienced, knowledgeable people have left. Those people could provide...
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Implementation and Training
Intelerad removed key staff members, so the vendor has lost some very good trainers who understood...
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Functionality and Upgrades
We are finding the underlying infrastructure of IntelePACS to be unreliable. So many applications...
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Service and Support
Intelerad’s support isn't all bad, but it isn't great. The support team that we work with in our...
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Relationship
There are high-level folks at Intelerad who have an overall picture of things, but the vendor...
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Functionality and Upgrades
It is getting harder and harder to upgrade our systems because of our business hours. Intelerad...
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Technology
Most organizations are looking for cloud-based solutions, and Intelerad announced that they are...
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Functionality and Upgrades
The InteleViewer application, which is used by radiologists to view and report imaging, is...
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Service and Support
My main issue with Intelerad is their support. I would give the support a negative score if I could....
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ROI / Cost
It has cost me more time and money to try to work through the vendor's support system than I would...
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ROI / Cost
The extra things the vendor charges us for are probably reasonable, but the fees are a bit annoying.
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Future Outlook
In the first few years I had IntelePACS, I was quite proactive in finding bugs in the system and...
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Technology
The solution could be smoother. The user interface needs a bit of work because it is a bit clunky....
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Functionality and Upgrades
There is no automated tool in the system to delete older studies or mark them as expired. We have to...
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Functionality and Upgrades
We are on a slightly older version of IntelePACS. I tend to avoid the upgrades because there are...
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Relationship
The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...
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Technology
I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...
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