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IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

The biggest area Intelerad could improve is around the automation of the final report. We want the...

Jul 2024
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Manager

Relationship, Product

The vendor's biggest strength is consistency, and we like the product's stability and that we know...

Jul 2024
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Manager

Relationship

The vendor could improve their support. As integrations with third parties become more complex, the...

Jul 2024
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Physician

Relationship

The vendor is engaged and responsive to clinical needs. We like the product's ease of use and integrations....

Jul 2024
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Physician

Operations

The vendor could improve by having integrated, advanced visualization and more refresher training...

Jul 2024
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Manager

Relationship, Operations

Intelerad's support has let us down, and the speed of the viewer could be better. A change Intelerad...

Jul 2024
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Manager

Product

IntelePACS is very stable. That is what I like about the product.

Jul 2024
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CIO

Loyalty, Relationship

IntelePACS is ubiquitous within our region, but Intelerad has rested on their laurels. They have...

Jul 2024
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CIO

Relationship

There is a big rift between our region and the rest of the world within Intelerad's organization....

Jul 2024
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CIO

Loyalty

None of us ever wants to change PACS solutions. That is like moving to a new house. But we would...

Jul 2024
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CIO

Loyalty

Visage Imaging's system is an Italian Ferrari; it is a flashy piece of work that looks fantastic on...

Jul 2024
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CIO

Loyalty, Relationship

Years ago, Intelerad was always very big on being Best in KLAS for ambulatory PACS. Being Best in...

Jul 2024
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CIO

Relationship

Our contact person has actually listened to us. We have quite a close relationship with the local...

Jul 2024
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(0)
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Manager

Operations, Product

Intelerad's strength is product functionality. I like the ease of use, and the product is simple to...

Jul 2024
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Manager

Relationship, Product

The service portal is frustrating. Communication is slow, and response times are often unacceptable....

Jul 2024
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Director

Value

There have been instances with the vendor where we have had to ask for something through a ticket...

Jun 2024
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Director

Product

There are opportunities for the vendor to include reports in the system's analytics module. There...

Jun 2024
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Director

Operations, Product

Our doctors who use IntelePACS are quite pleased with it, so we haven't had any issues there. We did...

Jun 2024
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Director

Relationship

We haven't had any problems or concerns with the support people on IntelePACS' side. There are a...

Jun 2024
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Manager

Relationship

English is not our first language, so it can sometimes be hard to communicate our problems with...

May 2024
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Manager

Relationship

We have regular meetings with Intelerad where we review our tickets and discuss how to prioritize...

May 2024
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Manager

Relationship, Product

Overall, I'm happy with the solution, the company, and the support. Intelerad has been good. We have...

May 2024
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Manager

Relationship, Product

We have had a few IT-related issues, but other than that, we have had another good year with Intelerad....

May 2024
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Manager

Loyalty, Value

Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...

Feb 2024
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Manager

Product

What I like most is the way that the system has been designed. It has multiple redundancies, and if...

Feb 2024
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Manager

Relationship

Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...

Feb 2024
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Manager

Product, Value

The main thing I wish Intelerad could improve is the technology. They are way behind even just in...

Feb 2024
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Manager

Relationship, Product

There are some features that we have been requesting for the system for a long time. Those features...

Jan 2024
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Manager

Product

Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...

Jan 2024
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Manager

Product

We have had a lot of issues with archiving images to the cloud with the solution. We have been told...

Jan 2024
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Manager

Operations, Product

I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...

Jan 2024
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(0)
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Manager

Value

The fact that Intelerad doesn’t charge for every little thing is one of the nice advantages of being...

Jan 2024
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(0)
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Manager

Relationship

Intelerad could do a bit more customization with regard to requests because we have valid requests;...

Jan 2024
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Manager

Relationship, Operations, Product

Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...

Jan 2024
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Manager

Loyalty

Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...

Jan 2024
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Manager

Relationship, Product

Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...

Jan 2024
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Manager

Value

Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...

Jan 2024
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Manager

Operations

In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...

Jan 2024
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Manager

Relationship, Product

Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...

Jan 2024
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Manager

Relationship

Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...

Jan 2024
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Manager

Culture

Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...

Jan 2024
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Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
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Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
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Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
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Director

Product

I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...

Sep 2023
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Director

Loyalty, Product

We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...

Sep 2023
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(0)
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Director

Relationship, Product

We have had some teething problems with the product’s functionality, but Intelerad gave the product...

Sep 2023
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(0)
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Director

Relationship

The vendor acquired another company that is introducing support into our region. The engineers of...

Sep 2023
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(0)
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Director

Relationship

We speak to our account manager on a regular basis, and I have been able to discuss things with...

Sep 2023
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(0)
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Director

Relationship, Product

The product is robust. The vendor very rarely introduces anything that requires any sort of recall...

Sep 2023
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(0)
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Director

Product

Our radiologists love the radial mouse options in the product. I have seen other things that could...

Sep 2023
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(0)
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Director

Relationship

Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...

Sep 2023
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(0)
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Manager

Relationship

I would say the vendor's strength is their support. The product works, and the radiologists are...

Sep 2023
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(0)
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Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
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(0)
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CIO

Relationship, Product

Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...

Jul 2023
||
(0)
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CIO

Culture

It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...

Jul 2023
||
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View All Articles
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
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The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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