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IntelePACS (Global)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Service and Support

IntelePACS has done great at meeting our needs for our practice over the years, but we are at the...

Feb 2023
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Director

Relationship

Intelerad would like to keep its promises, but they are not able to follow through because of their...

Feb 2023
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Director

Technology

The PACS is a mature product. It has been Intelerad’s core focus as a company for many years. It...

Feb 2023
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Manager

Service and Support

Intelerad’s service needs some improvements. The support team is getting slower, and they are less...

Feb 2023
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Manager

Functionality and Upgrades

The system's image viewer is very intuitive. Our radiologists really like it. A lot of the residents...

Feb 2023
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Director

Functionality and Upgrades

IntelePACS does what it is supposed to do, and it does it well. It is a very good product. Our...

Feb 2023
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Director

Service and Support

Intelerad is quite responsive when we have critical issues, but generally, their support is hit or...

Feb 2023
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Physician

Functionality and Upgrades

The product is very good. It is very well known and used widely. The product is very powerful in...

Feb 2023
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Physician

Technology

The dictation system that is embedded in Intelerad's system is not anywhere near state of the art....

Feb 2023
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Physician

Functionality and Upgrades

When we need to fax a report, if an incorrect number is entered, such as a telephone number instead...

Feb 2023
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Manager

Other Observations & Comments

Everything seems to run quite well. The only negative experience I ever have is with Intelerad’s...

Jan 2023
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Manager

Implementation and Training

Intelerad doesn’t provide any training for new staff. We have to do training ourselves. I learned...

Jan 2023
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Manager

Functionality and Upgrades

Versatility is what sets IntelePACS apart from other systems. If someone calls me right now, in five...

Jan 2023
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Manager

Service and Support

If there is an issue and we bring it to Intelerad’s attention, we are sometimes informed that the...

Jan 2023
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Manager

Lessons Learned

I would tell others that using IntelePACS gives them the best opportunity to meet their referrer's...

Jan 2023
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Manager

Functionality and Upgrades

I would definitely buy IntelePACS again. We have a list of elements that we like and elements that...

Jan 2023
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Manager

Technology

The only suggestion that I have for Intelerad is that their development cycle with regard to certain...

Jan 2023
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COO

Other Observations & Comments

At the time we purchased IntelePACS, it was a good idea. But in 2022, I would probably not buy it again....

Jan 2023
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COO

Relationship

Intelerad is keeping all promises if we are just looking for a PACS to do basic functionality and...

Jan 2023
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Manager

Implementation and Training

Intelerad has gone through a significant staff change, which has heavily impacted both their support...

Jan 2023
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COO

Relationship

The product itself is stable, but we definitely haven't seen anything new. In the local market...

Jan 2023
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COO

Future Outlook

The Intelerad product is not part of our long-term plans. Intelerad is sunsetting their RIS, so we...

Jan 2023
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COO

Implementation and Training

For training, we ask the account manager, who usually sends a brochure or user-guide type of thing.

Jan 2023
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COO

Lessons Learned

Intelerad is really lacking. We don't want to spend the extra money to go to a different vendor, but...

Jan 2023
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COO

Service and Support

We tried to get different document scanners and couldn't get any help from Intelerad. Somebody...

Jan 2023
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COO

Functionality and Upgrades

IntelePACS is fine for basic x-rays, ultrasounds, and mammograms.

Jan 2023
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Manager

Functionality and Upgrades

I am impressed by the skill sets of some of the engineers. I think the product could be improved by...

Dec 2022
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Manager

Service and Support

Intelerad gives us 24/7 support unless we want to do something on a Sunday. That is not what 24/7...

Dec 2022
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Manager

Relationship

We get executive involvement from Intelerad only because they have been forced to come to the table....

Dec 2022
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Analyst/Coordinator

Service and Support

Intelerad needs to improve their service in the French language and their speed of solving problems....

Dec 2022
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CEO/President

Implementation and Training

The vendor used to be better about not charging for every little thing, but now they do tend to do...

Oct 2022
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CEO/President

Relationship

For executive involvement, there is a chain of command and an escalation process that we have to...

Oct 2022
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Manager

Relationship

Intelerad has been innovative. They have delivered a product that works well in our environment....

Aug 2022
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Manager

Relationship

My account manager is an outstanding resource for both Intelerad and us. That individual keeps our...

Aug 2022
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Manager

Other Observations & Comments

I would absolutely recommend Interlerad's system to a small organization. However, I would not...

Aug 2022
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Manager

Relationship

Effective communication is one of Intelerad's strengths. I like how user friendly the product is. I...

Aug 2022
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Manager

Relationship

We are at our lowest point with Intelerad. Their recent expansion and growth really impacted their...

Aug 2022
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CIO

Service and Support

Intelerad has evolved massively, and as a result, we have had a problem getting good support from...

Aug 2022
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Manager

Functionality and Upgrades

The biggest strengths of the product are an excellent workflow and the integration with AI products....

Aug 2022
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Manager

Relationship

I would like to see the vendor work with radiology companies to deliver solutions that radiologists...

Aug 2022
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(0)
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Other Observations & Comments

The vendor knows their limits; they do some things well, and then they integrate with other products...

Aug 2022
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Service and Support

I would like to see the vendor migrate the system to a zero footprint viewer. I would also like to...

Aug 2022
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Manager

ROI / Cost

IntelePACS is very capable. The performance is good. As we have grown, we have had no scaling...

Aug 2022
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Manager

Service and Support

The technical support team is sometimes lacking, mainly due to growing pains at Intelerad. I would...

Aug 2022
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Manager

Interfacing and Integration

Integrating with third parties is sometimes cumbersome.

Aug 2022
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Director

Functionality and Upgrades

The vendor's greatest strengths are the ease of use and the nice web-based platform.

Jul 2022
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Director

Interfacing and Integration

I would like the vendor to have a French-speaking team for our region. I would also like to see more...

Jul 2022
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Manager

Service and Support

I have seen an evolution in the company. The service and support staff was very personable years...

Jun 2022
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Manager

Lessons Learned

When we went with Intelerad, they were our number-one choice. Since then, the vendor's cost...

Jun 2022
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Manager

ROI / Cost

When it comes time to do upgrades and hardware replacements, the vendor is very strict about what we...

Jun 2022
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Manager

Implementation and Training

When it comes down to the actual training, the vendor is very robotic. They should do their homework...

Jun 2022
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Manager

Functionality and Upgrades

The radiologists love the solution. It is very easy to use. The system is organized well, and...

Jun 2022
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(0)
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Manager

Lessons Learned

Intelerad initially only had an imaging platform for radiology. Then the vendor started to expand...

Jun 2022
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Manager

Relationship

I engaged Intelerad about our long-term vision, and they said that they would get back to me. That...

Jun 2022
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CEO/President

Interfacing and Integration

Things are going pretty okay overall with Intelerad. There have been many interfaces that have been...

Jun 2022
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CEO/President

Service and Support

We have had an issue with the level of technical support we have gotten. There have been instances...

Jun 2022
||
(0)
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CEO/President

Lessons Learned

Given the footprint and that type of thing, I would probably buy the product again. But I would be...

Jun 2022
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(0)
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Manager

Service and Support

The vendor's executives are available because everything has to be escalated in order to get...

Jun 2022
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Manager

Functionality and Upgrades

The product's administrative features aren't granular enough to allow for our administrative...

Jun 2022
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Manager

Functionality and Upgrades

Intelerad doesn't understand what an enterprise operation is, and we have pushed Intelerad to their...

Jun 2022
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Manager

Implementation and Training

The vendor's delivery cycle is very long. Simple updates for bug releases cause us to have outages...

Jun 2022
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Manager

Relationship

We have encountered challenges where Intelerad has made operational changes without approval. Those...

Jun 2022
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Manager

Relationship

The vendor's commercial model involves a price per click. The vendor appears economical up front,...

Jun 2022
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Manager

Service and Support

The vendor has implemented ServiceNow, but they have modeled things against their own internal...

Jun 2022
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Manager

Service and Support

For every scan we do, the vendor takes money, but we don't see a return on that. We don't see the...

Jun 2022
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Manager

Relationship

A lot of the vendor's most experienced, knowledgeable people have left. Those people could provide...

Jun 2022
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(0)
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Manager

Implementation and Training

Intelerad removed key staff members, so the vendor has lost some very good trainers who understood...

Jun 2022
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Manager

Functionality and Upgrades

We are finding the underlying infrastructure of IntelePACS to be unreliable. So many applications...

Jun 2022
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Manager

Service and Support

Intelerad’s support isn't all bad, but it isn't great. The support team that we work with in our...

Jun 2022
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(0)
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Manager

Relationship

There are high-level folks at Intelerad who have an overall picture of things, but the vendor...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

It is getting harder and harder to upgrade our systems because of our business hours. Intelerad...

Jun 2022
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(0)
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Manager

Technology

Most organizations are looking for cloud-based solutions, and Intelerad announced that they are...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The InteleViewer application, which is used by radiologists to view and report imaging, is...

Jun 2022
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(0)
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Physician

Service and Support

My main issue with Intelerad is their support. I would give the support a negative score if I could....

Jun 2022
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(0)
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Physician

ROI / Cost

It has cost me more time and money to try to work through the vendor's support system than I would...

Jun 2022
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(0)
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Physician

ROI / Cost

The extra things the vendor charges us for are probably reasonable, but the fees are a bit annoying.

Jun 2022
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Physician

Future Outlook

In the first few years I had IntelePACS, I was quite proactive in finding bugs in the system and...

Jun 2022
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Physician

Technology

The solution could be smoother. The user interface needs a bit of work because it is a bit clunky....

Jun 2022
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Physician

Functionality and Upgrades

There is no automated tool in the system to delete older studies or mark them as expired. We have to...

Jun 2022
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Physician

Functionality and Upgrades

We are on a slightly older version of IntelePACS. I tend to avoid the upgrades because there are...

Jun 2022
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Director

Relationship

The vendor has worked pretty hard for us in the last couple of years. The vendor knows [us,] their...

May 2022
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Director

Technology

I wish the vendor would get better at cybersecurity because they are lagging behind. A lot of...

May 2022
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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