IntelePACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Loyalty, Value

Intelerad is not charging for every little thing, but they don't avoid it. If we had the money,...

Feb 2024
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Manager

Product

What I like most is the way that the system has been designed. It has multiple redundancies, and if...

Feb 2024
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Manager

Relationship

Things are pretty much the same here with IntelePACS. I probably gave Intelerad pretty bad marks on...

Feb 2024
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Manager

Product, Value

The main thing I wish Intelerad could improve is the technology. They are way behind even just in...

Feb 2024
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Manager

Relationship, Product

There are some features that we have been requesting for the system for a long time. Those features...

Jan 2024
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Manager

Product

Intelerad sometimes pushes new features. Lately, they have wanted to convert our radiologist...

Jan 2024
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Manager

Product

We have had a lot of issues with archiving images to the cloud with the solution. We have been told...

Jan 2024
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Manager

Operations, Product

I hope that Intelerad doesn't change anything about their viewer. They shouldn't make it more...

Jan 2024
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Manager

Value

The fact that Intelerad doesn’t charge for every little thing is one of the nice advantages of being...

Jan 2024
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Manager

Relationship

Intelerad could do a bit more customization with regard to requests because we have valid requests;...

Jan 2024
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Manager

Relationship, Operations, Product

Intelerad can't manage our upgrade transition quickly enough. They don't have the resources. The...

Jan 2024
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Manager

Loyalty

Contractually, we have to keep the lights on, but IntelePACS is not part of our long-term plans. It...

Jan 2024
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Manager

Relationship, Product

Intelerad can't keep a promise; they don't make promises. That is simply because their road map is...

Jan 2024
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Manager

Value

Intelerad does not avoid charging. Nickel-and-diming clients is their main mode of income. That is...

Jan 2024
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Manager

Operations

In regard to implementation services, Intelerad doesn’t do their homework or prep work. They claim...

Jan 2024
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Manager

Relationship, Product

Intelerad has very limited VNA capability for integration with third parties. IOCM is a protocol...

Jan 2024
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Manager

Relationship

Proactive service is not Intelerad’s model. They are a break-fix company. They don't do anything...

Jan 2024
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Manager

Culture

Intelerad was very responsive while the contract was being renewed. Once that was signed, the vendor...

Jan 2024
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Manager

Product

The biggest opportunity for IntelePACS is for the vendor to improve the RIS integrations.

Sep 2023
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Manager

Relationship

Intelerad needs to go back to the old support ways. Outsourcing is not a solution.

Sep 2023
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Manager

Operations, Product

The biggest strength of IntelePACS is its ease of use.

Sep 2023
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Director

Product, Product

I'm not a massive fan of the vendor’s multifactor authentication. We are struggling a little with...

Sep 2023
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Director

Loyalty, Loyalty, Product, Product

We don’t go to Intelerad much at all other than to build a new server to go to a new site. We have...

Sep 2023
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Director

Relationship, Relationship, Product, Product

We have had some teething problems with the product’s functionality, but Intelerad gave the product...

Sep 2023
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Director

Relationship, Relationship

The vendor acquired another company that is introducing support into our region. The engineers of...

Sep 2023
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Director

Relationship, Relationship

We speak to our account manager on a regular basis, and I have been able to discuss things with...

Sep 2023
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Director

Relationship, Relationship, Product, Product

The product is robust. The vendor very rarely introduces anything that requires any sort of recall...

Sep 2023
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Director

Product, Product

Our radiologists love the radial mouse options in the product. I have seen other things that could...

Sep 2023
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Director

Relationship, Relationship

Intelerad can’t deliver everything that we would like, but they tell us that when we ask for...

Sep 2023
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Manager

Relationship

I would say the vendor's strength is their support. The product works, and the radiologists are...

Sep 2023
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Manager

Relationship

The vendor's biggest strength is our current client success manager. They understand the...

Sep 2023
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CIO

Relationship, Product

Intelerad’s response time has really decreased. We have had outages in some of our sites, and it is...

Jul 2023
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CIO

Culture

It took a long time to get our contract with Intelerad. We wanted to buy a service, and they were...

Jul 2023
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Manager

Product

Ease of use is always something that comes to mind when I think about things I like about the...

Jun 2023
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Manager

Loyalty, Product

Things have been going great. We haven't had any problems with IntelePACS, and users have not...

Jun 2023
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Manager

Product

Usually, we need more tools for our providers. The PACS has a portal that we use with our providers,...

Jun 2023
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Manager

Relationship

The service and support from Intelerad have been okay. The recurring problem is that since we mostly...

Jun 2023
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Manager

Culture

When Intelerad demos a product, they need to know what the client wants to see. We are looking to...

Jun 2023
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Manager

Loyalty, Value

We had an opportunity to get a bundled RIS and PACS solution at a more cost-effective price, and the...

Jun 2023
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Manager

Relationship

Intelerad has not really been very proactive. As they have grown, they have purchased some smaller...

Jun 2023
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Manager

Value

The price point for Intelerad’s PACS is a little higher for us than a normal clinic, but we have a...

Jun 2023
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Manager

Relationship

The product works, and we experience very few issues, but when I do need support, the vendor is...

Jun 2023
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Manager

Relationship

There was an issue a while ago that annoyed us because we had a situation that Intelerad deemed a...

Jun 2023
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