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IntelePACS Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Director

Relationship, Operations

I am not aware of anything that Intelerad is doing proactively. That is something they could work...

Jul 2024
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Director

Culture, Relationship

One area in particular where Intelerad hasn't kept all of their promises is with the support of...

Jul 2024
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Director

Culture, Product

In general, the system works as advertised. We bring in studies, and we can route them, archive...

Jul 2024
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(0)
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Director

Relationship, Operations, Value

Switching to Intelerad's cloud platform is a very challenging process. The vendor's front-end...

Jul 2024
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Director

Relationship

Intelerad's support has drastically dropped off over the last couple of years, and it is at a pretty...

Jul 2024
||
(0)
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Director

Loyalty, Product

Our radiologists like IntelePACS' viewer, and that is the primary reason that we have kept the...

Jul 2024
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(0)
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VP/Other Executive

Operations, Value

The charges that are unfair or unexpected from Intelerad are mostly on the implementation side.

Jun 2024
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VP/Other Executive

Product

To take us into the new age of architecture, Intelerad would essentially have to rewrite their...

Jun 2024
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VP/Other Executive

Relationship

A lot of the changes that Intelerad has made at the top have really impacted their ability to...

Jun 2024
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(0)
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VP/Other Executive

Relationship

When we started asking Intelerad about their plans to develop a more cloud-native solution in AWS,...

Jun 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

In general, the product is high functioning compared to a lot of competing products. It is my second...

Jun 2024
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(0)
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Analyst/Coordinator

Product

The radiologists use IntelePACS the most. They need the most out of this type of product. The...

Jun 2024
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Analyst/Coordinator

Relationship

The support used to be good, but it has gradually gotten worse. Intelerad needs a lot of help. They...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship

IntelePACS is still subaverage for everyone who is not a radiologist. Intelerad’s competitors have...

Jun 2024
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Analyst/Coordinator

Product

Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...

May 2024
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Analyst/Coordinator

Relationship, Product

For the most part, we have good insight as to what is going on with Intelerad if there is an issue.

May 2024
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Analyst/Coordinator

Relationship

We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...

May 2024
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Analyst/Coordinator

Product

Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....

May 2024
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(0)
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Analyst/Coordinator

Value

With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...

May 2024
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CTO

Operations

When we signed with Intelerad, we were promised a couple of core features that would take months to...

May 2024
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(0)
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CTO

Loyalty, Product

We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...

May 2024
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(0)
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Analyst/Coordinator

Product

The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...

Apr 2024
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(0)
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Director

Product

There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...

Mar 2024
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Director

Product

Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....

Mar 2024
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Director

Relationship

Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...

Mar 2024
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Director

Value

Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...

Mar 2024
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(0)
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Director

Product

Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...

Mar 2024
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(0)
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Director

Loyalty, Product

In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...

Mar 2024
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Director

Relationship

Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...

Mar 2024
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(0)
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Manager

Operations

During our implementation, the person at Intelerad who was in charge of configuring the new servers...

Feb 2024
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(0)
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Manager

Loyalty, Relationship

We have had a number of support cases with Intelerad that it has taken longer than expected to get...

Feb 2024
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(0)
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Manager

Operations, Product

Intelerad could work on the system's ease of use. Right now, our people have to log into different...

Feb 2024
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(0)
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Manager

Value

I would have a couple of reservations about buying IntelePACS again. Some of that is because the...

Feb 2024
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Manager

Relationship, Product

The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...

Feb 2024
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Director

Product

I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...

Dec 2023
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(0)
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Director

Relationship

Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...

Dec 2023
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(0)
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Director

Culture

Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...

Dec 2023
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(0)
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Director

Relationship

We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...

Dec 2023
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(0)
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Physician

Relationship, Product

With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

The client success managers are helpful and care about the customers. The support team does not...

Dec 2023
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(0)
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Manager

Relationship

Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...

Dec 2023
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(0)
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Manager

Relationship

When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Of all of the PACS vendors I have used, Intelerad has the slowest customer service group that I have...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

We can easily support the solution on all of our RAD machines. That is probably why we stick with...

Dec 2023
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(0)
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Manager

Relationship

We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...

Dec 2023
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(0)
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Manager

Relationship

Our organization has gone through significant growth in the system over the last couple of years....

Dec 2023
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(0)
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Director

Loyalty, Product

Intelerad’s product is good but not great. It is not the superior product out there. We are looking...

Nov 2023
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(0)
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Director

Product

IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...

Nov 2023
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(0)
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Director

Relationship, Operations

Our two largest concerns with IntelePACS are the product road map and service and support. It seems...

Nov 2023
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(0)
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Director

Operations, Value

It would go a long way even if Intelerad provided video training on an annual basis, like updated...

Nov 2023
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(0)
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Director

Relationship, Product

One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...

Nov 2023
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(0)
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Director

Relationship

The Intelerad customer support is bad. They need to remember that they are providing PACS services...

Nov 2023
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(0)
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Director

Relationship

We need technical account managers and an escalation path. We have some engagement from Intelerad,...

Nov 2023
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(0)
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Director

Loyalty, Relationship, Value

Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...

Nov 2023
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(0)
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CIO

Relationship

Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...

Nov 2023
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(0)
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CIO

Loyalty, Relationship, Value

Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...

Nov 2023
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(0)
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CIO

Culture, Relationship, Product

IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...

Nov 2023
||
(0)
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Manager

Product

IntelePACS is one of the few products on the market that can incorporate multiple organizations in...

Nov 2023
||
(0)
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Manager

Relationship

The support is awful. Solutions are delayed until we go to higher executives to raise the...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

I don't think there has been a measurable difference in the product in the last several years. The...

Nov 2023
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(0)
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Director

Relationship, Product

The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...

Nov 2023
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(0)
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Director

Product

I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....

Nov 2023
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(0)
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Director

Loyalty, Value

Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...

Nov 2023
||
(0)
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Director

Product

The system is good. Intelerad is a small company. I think we would look at their system if we were...

Nov 2023
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(0)
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Director

Culture, Relationship, Operations

Intelerad was very good in the beginning. They went through a period where they were purchasing a...

Nov 2023
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(0)
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Director

Loyalty

We always hope for improvement, so if we stay with the vendor and make some changes to some of their...

Nov 2023
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(0)
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Director

Relationship

If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...

Nov 2023
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(0)
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CIO

Relationship

Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...

Nov 2023
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(0)
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CIO

Loyalty, Relationship

I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...

Nov 2023
||
(0)
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CIO

Culture, Loyalty

We have struggled with the product since the day we signed the contract and started the...

Nov 2023
||
(0)
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CIO

Product

There are things that the radiologists are happy with in the product in terms of accessing and...

Nov 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Value

The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...

Nov 2023
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Relationship

Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.

Oct 2023
||
(0)
 Thank you  Helpful

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COO

Relationship, Operations

We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....

Oct 2023
||
(0)
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COO

Relationship

We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...

Oct 2023
||
(0)
 Thank you  Helpful

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COO

Culture

The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...

Oct 2023
||
(0)
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COO

Product

One of the facilities we work with uses a PACS from Intelerad. We were told that because that...

Oct 2023
||
(0)
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COO

Relationship, Product

Our success manager is great. We interface mostly with them, and I can even tell that they are...

Oct 2023
||
(0)
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CIO

Product, Value

Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...

Oct 2023
||
(0)
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CIO

Relationship

The way Intelerad does tech support is not what we would point to as a way to do tech support....

Oct 2023
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(0)
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Manager

Operations, Product

Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...

Oct 2023
||
(0)
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Manager

Relationship

The problems with Intelerad are probably due to the vendor acquiring so many new products and...

Oct 2023
||
(0)
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