IntelePACS
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

If we put in a ticket, it doesn't get worked because the vendor's support people are super busy. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a monstrous number of servers to maintain and take care of for a PACS solution. Having said...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Intelerad is behind the times. When we signed on with them, they were an up-and-coming company, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The quality of the vendor's support staff has gone way down. Intelerad is buying every radiology...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

As many woes as I have with Intelerad's company, Intelerad's product works pretty well. So I am...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has a pretty complete critical results module. But we can't send in information, such as...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has looked the same for many years. It might have been completely overhauled in the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad is snapping up companies, and doing so could help the vendor meet our needs. But from a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We aren't overly happy with Intelerad's product. We selected it because the vendor claimed that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

With IntelePACS, we have to open tickets for pretty much everything. If we are lucky, the vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had issues with Intelerad's DICOM and the implementation process that Intelerad uses....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Working with IntelePACS has been a frustrating endeavor. Our experience would improve if the vendor...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor's upgrades introduce new problems. We expect that from most vendors, but Intelerad's...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From our physician’s perspective, the features that are in IntelePACS make it an all-encompassing...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad’s support team is terrible, but not as terrible as other vendors' support teams. Intelerad...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Intelerad is continuing to add functionality and features to their product. Even though we are on an...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The addendum workflow for radiologists is still missing; that workflow was promised years ago and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is very difficult to address issues with Intelerad. Intelerad does things a lot differently than...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had to place quite a few tickets with Intelerad, and some tickets are several months old. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are people at Intelerad who can get to our things a bit faster, but over time, their response...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Anything outside of fixing normal, daily issues seems to involve charges, and we have seen several...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system handles mammo and tomosynthesis very well, and that is one of the reasons we initially...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

IntelePACS is a pretty solid system. Our doctors love it. Our technical people have some complaints...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There are a lot of negative things that I could say about Intelerad's support and the vendor's...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Intelerad does a pretty good job of monitoring the system. We now have contacts; I don't know that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The architecture of IntelePACS is old and getting outdated. I have not seen a lot of investment in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are an organization focused on large imaging volumes. We originally chose IntelePACS because...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor's support has suffered, and all of the changes and acquisitions have really hurt...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Intelerad does charge us for some things. I don’t think they charge us for everything, but they do...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

If the service team members had more experience and there were tighter implementation timelines,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The platform is definitely going to take us into the future, and we will really do well with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Part of the training we received from Intelerad introduced some confusion on our side because...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Intelerad did great on our implementation. We had enough resources to help us, and the vendor guided...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training Intelerad provided for our radiologists was thorough. The vendor spent a considerable...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There are times when I do reach somebody at Intelerad who can support me quickly over the phone. In...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

During the first few months of installing IntelePACS, we dealt mostly with the implementation...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Intelerad took the time to integrate any third-party applications we had into IntelePACS. That...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our radiologists would not rate IntelePACS as high as I would. There are things we would expect any...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I like IntelePACS because it is all web based. I can support it from home, and that is amazing. That...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad has the technology we need, but it doesn't get deployed for us due to a lack of resources...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

The vendor said they would move to a more expensive solution for hosting to create more long-term...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

From a customer support standpoint, aligning with the company's vision is very difficult. We have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad has a very nice support and training system in place. So if I have a radiologist who needs...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor monitors the system 24/7. If there is an issue, the vendor will address it or reach out...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Intelerad could do better on the innovation side when dealing with their back end. The vendor does...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I think the vendor is struggling on the support side. It takes a while to get a response on some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our CSM goes to bat for us. We can reach out, and they have been very helpful. We had a PM that we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Our radiologists really like IntelePACS. It is easy to use. The vendor is finally coming out with a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

After our last few upgrades, we ended up having code blues. Our systems went down, and we had to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

IntelePACS is a really great viewer. It has great tools, and there are some great options.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The viewer could be improved in little ways. For example, the system needs to be more granular in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

With Intelerad's implementation services, the vendor doesn't do what needs to be done with enough haste....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Once we got to the implementation phase, Intelerad was spot on. Their engineers are very talented...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have a very talented in-house PACS admin who does the bulk of our training. We haven't used...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support is not what it used to be. We are feeling like there is not enough support. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have had some bumps in the road in the past with some upgrades. Intelerad generally fixes issues...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We know that Intelerad is working on lots of different things, and we have pretty good relationships...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad's support is second to none. We always get somebody on the first call, and they are...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There have been some things that have changed recently with Intelerad that have made me more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reliability of IntelePACS is very good compared to other PACS that we have bumped into and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The one thing that we say about IntelePACS is that it always works. The physicians are happy for the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are limited in the integrations that we use with IntelePACS. We use IntelePACS predominantly with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Unfortunately, with the way things are now, people are short staffed across the board. We are having...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can meet with our CSM from Intelerad. That person is super responsive. They give us the attention...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has some limits that should be simple for the vendor to fix. When we have all of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

IntelePACS is definitely better than some other systems. However, there are a few other systems that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Whenever we have a major issue and the vendor says that it is a bug, the turnaround time on getting...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We would like to have a diagnostic viewer made for radiologists that uses HTML5 and not a thick...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our radiologists really like the product’s viewer and the functionality. Those are the upsides. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad's biggest issue is their support and not their software. The vendor's support is bad. It...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system's integration abilities aren't perfect, but they also aren't horrible. The system has had...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Some of the vendor's new technology isn't great. I don't think that Intelerad does a good job of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

A lot of our issues with the system are tied to another Intelerad product. There are some...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am familiar with other PACS, and compared to those systems, IntelePACS is much easier for end...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Intelerad's architecture was designed in the ’90s, so it hasn’t really kept up with the times and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We get a lot of executive attention, and we are trying to strengthen that partnership by getting the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Intelerad could improve their customer service. They are not very customer-service friendly. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Interfacing and Integration

Intelerad does not do well with integration because they treat their product as what they offer....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

When we purchased IntelePACS, Intelerad was a much smaller organization. We had personalized...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor didn't always charge for every little thing, but now, they definitely do. The increasing...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have had some extremely long process times in terms of getting some servers replaced and built...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor’s training model is that we pay them money and come to their class, but our company...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad is starting to suffer the fate of being a big company. They have lots of new people, but...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Future Outlook

We will be moving away from Intelerad because the company is not a great fit for us. Intelerad does...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Functionality and Upgrades

Since we got through our first year with IntelePACS, the product has been very stable, and we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Service and Support

Intelerad is still working the way healthcare vendors functioned a decade and a half ago. We don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support level has gone down over the last year. Overall, if we have tickets, we sometimes have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The past couple of upgrades that we have done haven't gone well. The last few upgrades have resulted...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Intelerad got bought out. That happened a few years ago, but it seems like a lot of their people...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Some of the issues we are experiencing with Intelerad are related to the current environment....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

It would be a chore to replace Intelerad. We wouldn't want to take that on, but I wouldn't say that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The product itself is working, but the support is very lacking, and development has come to a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There is no real way to groom images that are outside of our retainage policy. We were supposed to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

IntelePACS does most of what we need it to do in a fast and reliable way. I have not run into a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Intelerad tends to charge for things that should be included, such as the ability to tag studies....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest pain point we have is with the Technologist Portal and the Referring Physician Portal....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad went through a recent turnover in service. For a while, we were very concerned because we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I were having a conversation with a peer and they were considering going with IntelePACS, I would...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad has a program where they offer basically a client-success manager. The vendor employs...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Something almost always breaks during the system's upgrades. The vendor doesn't communicate properly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

At one point, we submitted a critical ticket to the vendor. We tried to ask their people questions,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We need a lot from our vendors to make things functional. When we are dealing with patient care,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

On the admin side, we can easily add modalities and do automatic routing. Rules are easy, so there...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see some sort of an image-retention capability where we can go in, easily search for...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

A new company took over Intelerad, and we get charged a little more now. There is more...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We have had our PACS for so long that there hasn't been a lot of training.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Implementation and Training

Intelerad did a great job with the implementation, but we would like to see improvements in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor has a new policy where they are trying to charge for things that they didn't charge for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I love that the vendor actively monitors and maintains the servers. That is one of my favorite...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The architecture of the product is very well done. It has multiple servers and the ability to scale....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's frontline support is very bad. The initial contact information we have for support is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

When we get training on the system, it is good, but the vendor obviously doesn't want clients doing...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Lessons Learned

Overall, we are very pleased with IntelePACS. Not much has changed with the actual PACS interface....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Intelerad needs to make a lot of changes. My biggest frustration is that they promise an ability to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

There has been a lot of turnover at the top of Intelerad, and that has been difficult. If I meet...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Intelerad doesn’t avoid charging for every little thing, but they are better in that area than they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

IntelePACS continues to be very stable. We have gone through a few upgrades, which have all been smooth....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Intelerad is in the same boat as everyone else when it comes to support. They have lost a lot of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad is up front and honest about charges. No unforeseen charges have come up.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The Intelerad executive team is very engaged. Every time that we have an issue, a very high-level...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Intelerad has changed their support system several times. Sometimes an issue doesn't get submitted...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have regular meetings with our client success manager. That is good.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several client success managers over the years. Some of them have moved up in Intelerad,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The upgrades we need are getting pushed back. One of the delayed upgrades affected a patient safety...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes when we are having extreme difficulty with IntelePACS, we question why we still have it....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to charge for everything. That is how Intelerad makes their money. They could be...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Intelerad promised us load balancing, but that didn't happen. The vendor made us get more servers,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

One of the common problems we have had with IntelePACS is that the updates invariably break...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The radiologists love IntelePACS. It is user friendly and intuitive. We can send images and set...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had a lot of problems with getting multifactor authentication, which is a big thing right...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Unexpected costs from Intelerad have been a complaint over the last couple of years. Things we were...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

There are upcoming features we are looking forward to that we don't have access to today with our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Intelerad is doing a good job of introducing new features around workflow and BI. Their acquisition...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Historically, the support from Intelerad has been very good. The vendor has gone through periods of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad does very well in terms of executive involvement. We are very happy with our account...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have used a lot of PACS solutions, and Intelerad's is the only one that brings all our business...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

IntelePACS is a very good, sound product. Intelerad offers many great features, like the ability to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

I like the direction Intelerad is moving. They are growing fast and are pretty aggressive. They have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

There aren’t too many Canadian companies out there that so many people use. There are many...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I have only had two account managers from Intelerad that have ever reached out to me, actually made...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I opened a ticket recently with Intelerad. A few days after I opened the ticket, I got a response...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My biggest issue with Intelerad is the lack of communication from the account manager given how much...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad said they had a cardiology PACS they wanted to show us. We did the demo. My administration...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t like that we have three different things we can do to get into the system. InteleViewer is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I believe we are keeping the product for the long term, but the radiologists who have more of an...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We certainly get some charges over time, but the vendor has been fair with the cost. IntelePACS was...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training was very good in the beginning when the vendor had someone on-site training us. The...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product certainly does what the vendor says it will do. The product has issues occasionally, but...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have an EHR that IntelePACS needs to interact with, and the EHR is not friendly at all in terms...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I put in a work ticket for support, it sometimes takes a little while to get some action on it,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has an analytics module, and we want it to be able to search, analyze, and do things. The...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Technology

We have had a certain issue with the system for years. The vendor always tells us that fixing that...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad has experienced a significant brain drain in their technical resource and engineering...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We supposedly have a number of monitoring triggers built into our system to look at our capacity,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are dealing with an antiquated platform. Our current system has some very significant limitations...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One of our stumbling blocks with Intelerad has been that end users and technical support people on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When we want to add additional simple features to Intelerad's system, we are charged for the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Intelerad's application trainers are very confident. They can effectively deliver training to our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I would not recommend Intelerad. They have taken a nose dive with their development and support over...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

There really isn't any training from Intelerad unless it is purchased.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have a feeling that Intelerad purchased Ambra because Ambra has been Best in KLAS for so many...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We retain images, and I have rules in place for how long to keep them, but I have no ability to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

IntelePACS is not a terrible PACS for end-user radiologists, but it is not great for overall...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

So far, the integration seems pretty good. We have had a few issues with the interfacing needing...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see better user friendliness. There are certain features that are just not there or...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Intelerad's support is not the greatest. I have had a ticket open for weeks, and the support team is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty easy to learn and use compared to other systems that may work better in some...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have mostly worked in health systems that purchased bigger systems to handle higher volumes and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

So far, Intelerad’s ongoing support hasn’t been the greatest. We have had some things that have been...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have reached out to the implementation team, and they have been pretty good about helping us. At...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles