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User Commentary
Product
The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...
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Product
There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...
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Product
Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....
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Relationship
Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...
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Value
Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...
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Product
Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...
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Loyalty, Product
In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...
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Relationship
Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...
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Operations
During our implementation, the person at Intelerad who was in charge of configuring the new servers...
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Loyalty, Relationship
We have had a number of support cases with Intelerad that it has taken longer than expected to get...
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Operations, Product
Intelerad could work on the system's ease of use. Right now, our people have to log into different...
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Value
I would have a couple of reservations about buying IntelePACS again. Some of that is because the...
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Relationship, Product
The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...
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Product
I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...
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Relationship
Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...
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Culture
Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...
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Relationship
We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...
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Relationship, Product
With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...
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Relationship
The client success managers are helpful and care about the customers. The support team does not...
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Relationship
Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...
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Relationship
When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...
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Relationship
Of all of the PACS vendors I have used, Intelerad has the slowest customer service group that I have...
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Loyalty, Product
We can easily support the solution on all of our RAD machines. That is probably why we stick with...
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Relationship
We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...
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Relationship
Our organization has gone through significant growth in the system over the last couple of years....
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Loyalty, Product
Intelerad’s product is good but not great. It is not the superior product out there. We are looking...
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Product
IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...
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Relationship, Operations
Our two largest concerns with IntelePACS are the product road map and service and support. It seems...
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Operations, Value
It would go a long way even if Intelerad provided video training on an annual basis, like updated...
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Relationship, Product
One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...
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Relationship
The Intelerad customer support is bad. They need to remember that they are providing PACS services...
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Relationship
We need technical account managers and an escalation path. We have some engagement from Intelerad,...
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Loyalty, Relationship, Value
Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...
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Relationship
Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...
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Loyalty, Relationship, Value
Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...
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Culture, Relationship, Product
IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...
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Loyalty, Relationship
Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...
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Product
IntelePACS is one of the few products on the market that can incorporate multiple organizations in...
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Relationship
The support is awful. Solutions are delayed until we go to higher executives to raise the...
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Relationship, Product
I don't think there has been a measurable difference in the product in the last several years. The...
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Relationship, Product
The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...
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Product
I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....
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Loyalty, Value
Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...
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Product
The system is good. Intelerad is a small company. I think we would look at their system if we were...
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Culture, Relationship, Operations
Intelerad was very good in the beginning. They went through a period where they were purchasing a...
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Loyalty
We always hope for improvement, so if we stay with the vendor and make some changes to some of their...
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Relationship
If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...
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Relationship
Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...
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Loyalty, Relationship
I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...
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Culture, Loyalty
We have struggled with the product since the day we signed the contract and started the...
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Product
There are things that the radiologists are happy with in the product in terms of accessing and...
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Relationship, Value
The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...
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Loyalty, Relationship
Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.
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Relationship, Operations
We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....
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Relationship
We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...
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Culture
The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...
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Product
One of the facilities we work with uses a PACS from Intelerad. We were told that because that...
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Relationship, Product
Our success manager is great. We interface mostly with them, and I can even tell that they are...
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Product, Value
Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...
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Relationship
The way Intelerad does tech support is not what we would point to as a way to do tech support....
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Operations, Product
Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...
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Relationship
The problems with Intelerad are probably due to the vendor acquiring so many new products and...
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Loyalty, Operations
We started out with Intelerad’s product at one location and grew to include it at multiple...
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Loyalty, Relationship
The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...
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Product, Value
We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...
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Relationship
Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...
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Product
We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....
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Operations
During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...
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Relationship
Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...
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Culture, Value
The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...
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Operations
One of the biggest complaints from the radiologists is about the way Intelerad does training. They...
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Product
The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...
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Operations
Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...
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Relationship
Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...
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Loyalty, Relationship, Product
Intelerad has some systems in place that monitor things. However, we get the sort of issues that...
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Value
If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...
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Operations
We recently did a cloud-archiving project with Intelerad, and their project management processes...
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Culture, Loyalty, Relationship, Value
I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...
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Relationship
Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....
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Operations, Product
IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....
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Product
We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....
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Value
Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...
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Relationship
When we have talked to Intelerad in the past about trying to get their application refactored, the...
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Loyalty, Relationship
Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...
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Relationship
Intelerad has changed everything with their support. We have to fight our way through the lower...
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Product
We have some integrations with Intelerad, but there is a lot to be desired. In terms of...
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Relationship, Product
Intelerad does not do well at delivering new technology. Especially since they were acquired by...
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Relationship
Proactive service is something Intelerad does very well. They have great monitoring that...
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