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IntelePACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Operations, Product

Once I learned how to use IntelePACS, things were not horrible. At first, the solution was...

Dec 2025
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Manager

Operations, Product, Value

It takes a lot of back-end servers to get IntelePACS to work. There were certain additional servers...

Dec 2025
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Director

Relationship

We went through a bit of time where Intelerad’s service support wasn't very good. They are more...

Dec 2025
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Director

Product

IntelePACS is very stable. I really appreciate that. There is no downtime. It just works.

Dec 2025
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Director

Value

I like that Intelerad doesn't nickel-and-dime me. I pay the subscription fee that I have had for...

Dec 2025
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Director

Product

It would be cool if we could view ECGs or PDFs inside InteleViewer. I can see them in Intelerad's...

Dec 2025
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Director

Relationship, Operations

It would be nice if Intelerad reached out to us. Intelerad used to send someone on-site or at least...

Dec 2025
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CMO

Loyalty, Relationship

Intelerad has been a good long-term vendor, and they have been flexible to our needs. I will give...

Dec 2025
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CMO

Relationship

Intelerad has been a good partner for us, but it has been frustrating to go through the ongoing...

Dec 2025
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CMO

Relationship

The support has gone back and forth, and it feels like the team has had a lot of change and...

Dec 2025
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CMO

Loyalty, Relationship

We are looking at our overall strategy, and we aren't sure what to think about GE HealthCare's...

Dec 2025
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Manager

Value

Everything is moving to the cloud, and that is just so expensive. Long-term storage in the cloud is...

Dec 2025
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Manager

Loyalty, Relationship

A couple of years ago, Intelerad moved their support to an Indian site. We tell the support people...

Dec 2025
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Manager

Loyalty, Relationship

The individual people at Intelerad are great, and they are starting to get service and innovation...

Dec 2025
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Manager

Loyalty, Product

Newer systems are in one viewer. They are very integrated with the voice dictation system. We are...

Dec 2025
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Director

Loyalty

If we can get a lot done and if certain changes happen, I'm hoping my satisfaction with IntelePACS...

Nov 2025
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Director

Product

I don’t feel that Intelerad’s software is well adapted to a hospital system. It is meant for smaller...

Nov 2025
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Director

Product

Intelerad doesn't have a lot along the lines of a tech workflow that works in concert with the...

Nov 2025
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Director

Relationship, Operations

The vendor hasn’t ever actually trained us. We did all our training with a third party. Intelerad...

Nov 2025
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Director

Value

We work on a per-study fee with Intelerad. We did a lot of math back in the day, and they were...

Nov 2025
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Director

Product

The platform GUI is very easy to get into, and the system is intuitive for the most part.

Nov 2025
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Director

Relationship

A lot of the answers Intelerad has given us have changed over time, with no change to our questions....

Nov 2025
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Director

Loyalty

The vendor didn’t put a lot of foresight into how to handle our hospital system. We are learning as...

Nov 2025
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CIO

Culture, Relationship

It seems like there is a lot of pressure on Intelerad from investors. Intelerad started out strong,...

Nov 2025
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CIO

Culture, Loyalty, Relationship

We have already been shopping and hunting around to see whether we will go in deeper with Intelerad...

Nov 2025
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Manager

Relationship

Working directly with a few key Intelerad folks is great. Everyone is engaged, and things get done....

Nov 2025
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Manager

Product

Although the system seems to be more stable, there are many things left to be desired about this...

Nov 2025
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CIO

Relationship, Product

Things are getting better with IntelePACS. Things were pretty rough there for a while. Intelerad's...

Nov 2025
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CIO

Loyalty

The industry has changed. There are so many new players in the market right now. I wouldn't say that...

Nov 2025
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CIO

Relationship, Operations

When going through separate projects within Intelerad, they could have a single project manager to...

Nov 2025
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CIO

Operations

Intelerad has video, web-based training that we can do on our own, and we can also pay for remote...

Nov 2025
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CIO

Relationship, Value

Intelerad could have better communication. Usually, if something is critical, we call the support...

Nov 2025
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Director

Relationship

Intelerad’s support has gotten better. We still have some trouble with some of the upgrades and...

Nov 2025
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Director

Relationship

Intelerad’s response time has gotten a little better. We are calling them on it more, and we have a...

Nov 2025
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Director

Relationship

Intelerad is middle-of-the-road when it comes to proactive support. If they have software that tells...

Nov 2025
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Director

Loyalty, Relationship

We had issues with Intelerad. They started buying so many different products that their service got...

Nov 2025
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Director

Loyalty, Product

Intelerad doesn't currently have some obvious functionality that they might put in their newer...

Nov 2025
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Director

Loyalty

We do have an RFP out. We are looking to replace our current PACS. We just need some updated...

Nov 2025
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Manager

Relationship

Intelerad's service is not proactive in any shape or form. We have to drag the vendor kicking and...

Nov 2025
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Manager

Product

IntelePACS is basically hardcoded with every interface client. It is not flexible for the PACS...

Nov 2025
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Manager

Product

IntelePACS is pretty easy to use. It is simple and does what we need it to do. It is not the belle...

Oct 2025
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Manager

Value

IntelePACS is cheap in terms of PACS products, and that is why I'm stuck with it for several more...

Oct 2025
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Manager

Value

Intelerad definitely loves to charge for every little thing. That is a battle with every ask.

Oct 2025
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Manager

Loyalty

We have been actively exploring new PACS products and have done extensive research on competitors....

Oct 2025
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Manager

Relationship, Product

With IntelePACS, I would like to see better support and integration for AI tools. In recent...

Oct 2025
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Manager

Loyalty, Relationship

We have complained to Intelerad a lot, and I know we are not the only ones. They have improved over...

Oct 2025
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Manager

Operations

The training for IntelePACS has been a challenge. If we could change the training we receive from...

Oct 2025
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(0)
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Manager

Relationship

Intelerad’s support has really declined over the past few years. They have gone through major...

Oct 2025
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(0)
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VP/Other Executive

Product, Value

When we first migrated IntelePACS to the cloud, we couldn't get prior studies in a timely fashion....

Sep 2025
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VP/Other Executive

Loyalty

After we had used IntelePACS for a few months, we started looking to switch systems again because of...

Sep 2025
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VP/Other Executive

Culture, Relationship

We meet with Intelerad constantly. In our next meeting, they are going to try to sell us on all of...

Sep 2025
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VP/Other Executive

Product

We have downtimes with the system at least every month, and those downtimes often last for a couple...

Sep 2025
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VP/Other Executive

Operations, Product

IntelePACS is not an easy tool to use. Of course, the more capabilities we have, the more levels...

Sep 2025
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(0)
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VP/Other Executive

Culture, Relationship

Intelerad didn't keep any promises for the first several months we worked with them, and now they...

Sep 2025
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(0)
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Manager

Culture, Relationship

We have had many times in the past where Intelerad has said that something was going to work a...

Sep 2025
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(0)
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Manager

Loyalty

Depending on the location and whether there was anything better available, whether the money made...

Sep 2025
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(0)
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CIO

Relationship

Intelerad’s support is still not good in terms of what we really need for a product that is this...

Aug 2025
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(0)
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Director

Culture, Value

Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...

Jun 2025
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Director

Relationship, Operations

When we first got the system, my responses about it were much more favorable. Then, Intelerad was...

Jun 2025
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Director

Product

Our radiologists like the system's user interface. It seems to be effective for viewing images and...

Jun 2025
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Director

Loyalty

The vendor hasn't made any significant developments. They have delivered things through...

Jun 2025
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(0)
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Director

Relationship, Operations

We have a lot of customer service issues, and our development of the product has been minimal. The...

Jun 2025
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(0)
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Director

Operations

We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...

Jun 2025
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(0)
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VP/Other Executive

Product

We use IntelePACS primarily as a diagnostic PACS. It is good at scanning patients and doing CT and...

Jun 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Intelerad is taking active steps to solve the biggest issues that we currently have with them. Those...

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship

With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...

May 2025
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(0)
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Analyst/Coordinator

Product

The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...

May 2025
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Analyst/Coordinator

Relationship

We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...

May 2025
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(0)
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VP/Other Executive

Loyalty, Product

Intelerad does not keep all promises. Our issue is their ability to provide us with the integration,...

Apr 2025
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(0)
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VP/Other Executive

Loyalty, Relationship

Intelerad doesn't deliver new technology that meets our needs yet. However, the promise is there....

Apr 2025
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(0)
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Physician

Culture

With Intelerad, timelines constantly get pushed back. Those timelines may not be realistic...

Feb 2025
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(0)
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Physician

Relationship

Intelerad could improve their support by shortening their response times and making sure that the...

Feb 2025
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(0)
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Physician

Value

Intelerad's charges aren't as insane as the charges from our other vendor, but instead of bundling...

Feb 2025
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(0)
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Director

Relationship

One of our biggest complaints about Intelerad over the past couple of years was their support team....

Feb 2025
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Director

Relationship

We do have a dedicated account representative and success manager, and we have recurring calls with...

Feb 2025
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(0)
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Director

Culture

We get billed for instances, whether the instance is for storage or anything of that nature; we...

Feb 2025
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Director

Relationship, Product

Anytime there is a change, it is more painful than it needs to be. There have been changes in our...

Feb 2025
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Director

Relationship, Operations

All our eggs are in the Intelerad basket. Our biggest complaint over the past two years has to do...

Feb 2025
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CIO

Loyalty, Relationship

We get a lot of involvement from Intelerad. I am seeing some movement in the right direction.

Feb 2025
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