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User Commentary
Relationship
We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...
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Relationship
Our organization has gone through significant growth in the system over the last couple of years....
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Loyalty, Product
Intelerad’s product is good but not great. It is not the superior product out there. We are looking...
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Product
IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...
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Relationship, Operations
Our two largest concerns with IntelePACS are the product road map and service and support. It seems...
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Operations, Value
It would go a long way even if Intelerad provided video training on an annual basis, like updated...
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Relationship, Product
One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...
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Relationship
The Intelerad customer support is bad. They need to remember that they are providing PACS services...
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Relationship
We need technical account managers and an escalation path. We have some engagement from Intelerad,...
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Loyalty, Relationship, Value
Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...
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Relationship
Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...
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Loyalty, Relationship, Value
Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...
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Culture, Relationship, Product
IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...
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Loyalty, Relationship
Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...
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Product
IntelePACS is one of the few products on the market that can incorporate multiple organizations in...
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Relationship
The support is awful. Solutions are delayed until we go to higher executives to raise the...
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Relationship, Product
I don't think there has been a measurable difference in the product in the last several years. The...
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Relationship, Product
The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...
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Product
I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....
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Loyalty, Value
Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...
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Product
The system is good. Intelerad is a small company. I think we would look at their system if we were...
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Culture, Relationship, Operations
Intelerad was very good in the beginning. They went through a period where they were purchasing a...
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Loyalty
We always hope for improvement, so if we stay with the vendor and make some changes to some of their...
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Relationship
If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...
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Relationship
Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...
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Loyalty, Relationship
I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...
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Culture, Loyalty
We have struggled with the product since the day we signed the contract and started the...
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Product
There are things that the radiologists are happy with in the product in terms of accessing and...
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Relationship, Value
The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...
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Loyalty, Relationship
Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.
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Relationship, Operations
We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....
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Relationship
We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...
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Culture
The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...
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Product
One of the facilities we work with uses a PACS from Intelerad. We were told that because that...
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Relationship, Product
Our success manager is great. We interface mostly with them, and I can even tell that they are...
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Product, Value
Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...
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Relationship
The way Intelerad does tech support is not what we would point to as a way to do tech support....
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Operations, Product
Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...
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Relationship
The problems with Intelerad are probably due to the vendor acquiring so many new products and...
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Loyalty, Operations
We started out with Intelerad’s product at one location and grew to include it at multiple...
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Loyalty, Relationship
The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...
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Product, Value
We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...
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Relationship
Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...
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Product
We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....
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Operations
During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...
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Relationship
Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...
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Culture, Value
The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...
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Operations
One of the biggest complaints from the radiologists is about the way Intelerad does training. They...
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Product
The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...
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Operations
Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...
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Relationship
Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...
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Loyalty, Relationship, Product
Intelerad has some systems in place that monitor things. However, we get the sort of issues that...
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Value
If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...
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Operations
We recently did a cloud-archiving project with Intelerad, and their project management processes...
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Culture, Loyalty, Relationship, Value
I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...
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Relationship
Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....
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Operations, Product
IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....
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Product
We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....
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Value
Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...
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Relationship
When we have talked to Intelerad in the past about trying to get their application refactored, the...
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Loyalty, Relationship
Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...
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Relationship
Intelerad has changed everything with their support. We have to fight our way through the lower...
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Product
We have some integrations with Intelerad, but there is a lot to be desired. In terms of...
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Relationship, Product
Intelerad does not do well at delivering new technology. Especially since they were acquired by...
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Relationship
Proactive service is something Intelerad does very well. They have great monitoring that...
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Operations, Product
We would like to see webinars about new features or quick online tutorials that a viewer can access...
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Operations, Product
IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...
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Relationship, Product
Intelerad is going through a few growing pains. They ended up purchasing a lot of products, and that...
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Relationship, Operations
We get the right tech most of the time, and we communicate with them regularly. There have only been...
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Product
We are doing a couple of migrations from other PACS, and those other PACS are definitely poorer than...
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Loyalty
We have been camped out for so long with IntelePACS that people are used to it. After we go to the...
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Relationship
Intelerad hasn’t kept all their promises. They haven't forced us to upgrade to stay current as...
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Relationship
We asked to be upgraded, and only recently were we able to get a date. I had to talk directly to...
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Product
There is a key component to radiology that should have been addressed in the older version of the...
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Relationship
Intelerad had an issue where every so often they were changing out our representative, but we have...
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Loyalty
I expect my overall satisfaction with Intelerad to increase in the next year. I expect to be able to...
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Loyalty
IntelePACS is definitely part of our long-term plans. We are putting a lot of effort into upgrading....
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Relationship
Intelerad has a nice help desk portal. We have asked the vendor about complicated things, and things...
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Relationship
Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....
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Relationship
Intelerad would be the first thing out of my mouth when talking about my favorite vendors....
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Culture, Relationship
Intelerad keeps their promises. The development timelines are not always what they are suggested to...
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Operations, Product
The most recent major upgrade exposed some problems that already existed and became worse. That...
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Value
There are some features that should be part of the system that the vendor wants to charge too much...
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Loyalty, Product
Intelerad does a good job of supporting our ability to use the product to read from other systems'...
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Relationship
I wish Intelerad would listen to us more on what they need to do to support mammography reading in...
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Relationship
We get a lot of communication from Intelerad, although I don't know that the communication is always...
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Relationship, Operations
Intelerad doesn't always listen to us. I wish they would listen to us a little more. We tried to...
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Loyalty
Our organization is growing, and we are struggling with finding a product to keep up with us. So we...
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Relationship
We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...
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Value
We have struggled with going to a new release of IntelePACS and either finding it is not supported...
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Relationship, Product
We have looked into taking the system to the cloud, but there is some storage design Intelerad has...
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Relationship
Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...
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Operations
I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...
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Product
The basic features and functions of the product work; our users can do the basics. There are some...
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Relationship
Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...
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Culture, Value
Intelerad does charge for every little thing. They have a pretty clear set of things that they...
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Loyalty, Relationship
The vendor has had a significant number of senior technical resources depart. That has compromised...
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Value
The vendor has had issues with quality control in their research and development department. Almost...
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Product
There are some limitations to the integration. The primary issue is the product's inability to...
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Operations, Product
Our radiologists find the product to be very easy to use. A large group of our intermittent...
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Culture, Relationship
I used to interact with the executives on a regular basis. But since the vendor was sold to a...
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Operations
With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...
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Relationship, Product
Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...
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Product
An improvement I would like to see the vendor make is consolidating web apps better. I would like to...
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Relationship, Product
The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...
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Relationship, Operations
The product has been good, but we wouldn't buy it again. The support team hasn't kept up with our...
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Relationship
Our experience with IntelePACS has been good. We are fully hosted, so Intelerad hosts several of our...
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Relationship, Operations
During the go-live, Intelerad set up all of the test servers for us. When it came time to do the...
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Culture, Operations
Trying to integrate another organization into our Intelerad instance has been a struggle. But that...
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Loyalty
Even though we are running off of a single worklist engine, people still have to use two different...
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Relationship, Operations, Product
It was a little difficult to get IntelePACS and our worklist engine to work properly together and...
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Relationship
The service that our IT staff gets from Intelerad is not quite as robust or as responsive as they...
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Loyalty, Relationship
Generally, Intelerad delivers on their promises and does a good job, but there are some things we...
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Product, Value
One thing I have talked to Intelerad about that they have not really been responsive to is creating...
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Loyalty, Product
IntelePACS is rather intuitive to use. It is highly configurable, and that has been the feature most...
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Product
IntelePACS has suited us very well as an organization. People really liked our old PACS, and it was...
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Relationship
Intelerad's development team is very engaged with our organization. The team works hard to...
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Product
Our radiologists love the high level of customization and functionality the product has.
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Product
We would value increased communication and documentation about product features so we could better...
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Operations, Product
Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...
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Product
We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...
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Relationship
Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...
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Relationship
We have a client success manager that we can turn to. There is a mechanism there for us to help us...
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Product
IntelePACS is mainly made for administrators, and there are things in the product for administrators...
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Relationship
We don't have a lot of problems with the product, but Intelerad is not very responsive when we do...
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Culture, Relationship
Intelerad doesn't make a lot of promises. They are really careful to not say they will do something...
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Product
IntelePACS is not as good as other products because it can't deal with multiple MRNs. It can deal...
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Product
IntelePACS is very stable and reliable, but there are some design issues because the design is too old....
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Relationship
Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...
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Product
I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....
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Product, Value
IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...
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Value
Intelerad has a thick client for people who want to do heavy diagnostic imaging use, and if we want...
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Relationship
Intelerad's product works really well. However, we aren't pleased at all with the vendor's support...
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Culture
Intelerad's sales teams haven't been nearly as helpful as we would have liked. It takes a long time...
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Operations
The implementation that we did with Intelerad was slow, and it required a lot of extra effort on our...
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Product
We aren't able to send images that have been marked up back to the remote PACS. We would like to be...
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Product
We integrate IntelePACS with our radiology reading groups, and we integrate our PACS into our EMR....
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Product
We very rarely have any downtime with IntelePACS. There is a lot of redundancy built into the...
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Culture, Relationship
Intelerad had identified either that they would develop a cardiology PACS as part of their offering...
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Product
Intelerad has multiple products that are available at our site that are used for different purposes....
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Relationship
Intelerad’s support team can be inconsistent. Sometimes we can contact Intelerad and they will...
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Relationship
Intelerad has a lot of monitoring in their solution, and they will proactively start tickets before...
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Operations
The trainer that Intelerad gave us was not great, and they should have done a better job on that. We...
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Product
Intelerad has their PACS solution broken up into different sections, so it is a little more...
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Relationship, Operations
Intelerad sends us updates if there is any maintenance or anything like that. They communicate...
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