IntelePACS
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Monique Rasband
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KLAS Research Director - Monique Rasband
 
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User Commentary

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CEO/President

Future Outlook

The vendor said they would move to a more expensive solution for hosting to create more long-term...

Jul 2022
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CEO/President

Service and Support

From a customer support standpoint, aligning with the company's vision is very difficult. We have...

Jul 2022
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Manager

Implementation and Training

Intelerad has a very nice support and training system in place. So if I have a radiologist who needs...

Jun 2022
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Manager

Service and Support

The vendor monitors the system 24/7. If there is an issue, the vendor will address it or reach out...

Jun 2022
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Manager

Technology

Intelerad could do better on the innovation side when dealing with their back end. The vendor does...

Jun 2022
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Analyst/Coordinator

Service and Support

I think the vendor is struggling on the support side. It takes a while to get a response on some...

Jun 2022
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Analyst/Coordinator

Service and Support

Our CSM goes to bat for us. We can reach out, and they have been very helpful. We had a PM that we...

Jun 2022
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Analyst/Coordinator

Future Outlook

Our radiologists really like IntelePACS. It is easy to use. The vendor is finally coming out with a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

After our last few upgrades, we ended up having code blues. Our systems went down, and we had to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

IntelePACS is a really great viewer. It has great tools, and there are some great options.

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The viewer could be improved in little ways. For example, the system needs to be more granular in...

May 2022
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Analyst/Coordinator

Implementation and Training

With Intelerad's implementation services, the vendor doesn't do what needs to be done with enough haste....

May 2022
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Manager

Implementation and Training

Once we got to the implementation phase, Intelerad was spot on. Their engineers are very talented...

May 2022
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Manager

Implementation and Training

We have a very talented in-house PACS admin who does the bulk of our training. We haven't used...

May 2022
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Analyst/Coordinator

Service and Support

The vendor's support is not what it used to be. We are feeling like there is not enough support. The...

May 2022
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Manager

Other Observations & Comments

We have had some bumps in the road in the past with some upgrades. Intelerad generally fixes issues...

May 2022
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Manager

Service and Support

We know that Intelerad is working on lots of different things, and we have pretty good relationships...

May 2022
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Manager

Service and Support

Intelerad's support is second to none. We always get somebody on the first call, and they are...

May 2022
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Manager

Service and Support

There have been some things that have changed recently with Intelerad that have made me more...

May 2022
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Manager

Functionality and Upgrades

The reliability of IntelePACS is very good compared to other PACS that we have bumped into and...

May 2022
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Manager

Functionality and Upgrades

The one thing that we say about IntelePACS is that it always works. The physicians are happy for the...

May 2022
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Manager

Interfacing and Integration

We are limited in the integrations that we use with IntelePACS. We use IntelePACS predominantly with...

May 2022
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Analyst/Coordinator

Other Observations & Comments

Unfortunately, with the way things are now, people are short staffed across the board. We are having...

May 2022
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Manager

Relationship

We can meet with our CSM from Intelerad. That person is super responsive. They give us the attention...

May 2022
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Manager

Functionality and Upgrades

The system has some limits that should be simple for the vendor to fix. When we have all of the...

May 2022
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Manager

Lessons Learned

IntelePACS is definitely better than some other systems. However, there are a few other systems that...

May 2022
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Manager

Service and Support

Whenever we have a major issue and the vendor says that it is a bug, the turnaround time on getting...

May 2022
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CIO

Functionality and Upgrades

We would like to have a diagnostic viewer made for radiologists that uses HTML5 and not a thick...

May 2022
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Director

Functionality and Upgrades

Our radiologists really like the product’s viewer and the functionality. Those are the upsides. The...

May 2022
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Manager

Service and Support

Intelerad's biggest issue is their support and not their software. The vendor's support is bad. It...

May 2022
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Manager

Interfacing and Integration

The system's integration abilities aren't perfect, but they also aren't horrible. The system has had...

May 2022
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Manager

Service and Support

Some of the vendor's new technology isn't great. I don't think that Intelerad does a good job of...

May 2022
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Manager

Interfacing and Integration

A lot of our issues with the system are tied to another Intelerad product. There are some...

May 2022
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Manager

Functionality and Upgrades

I am familiar with other PACS, and compared to those systems, IntelePACS is much easier for end...

May 2022
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VP/Other Executive

Technology

Intelerad's architecture was designed in the ’90s, so it hasn’t really kept up with the times and...

May 2022
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VP/Other Executive

Relationship

We get a lot of executive attention, and we are trying to strengthen that partnership by getting the...

May 2022
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VP/Other Executive

Service and Support

Intelerad could improve their customer service. They are not very customer-service friendly. The...

May 2022
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CTO

Interfacing and Integration

Intelerad does not do well with integration because they treat their product as what they offer....

May 2022
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Director

Technology

When we purchased IntelePACS, Intelerad was a much smaller organization. We had personalized...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor didn't always charge for every little thing, but now, they definitely do. The increasing...

May 2022
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Director

Service and Support

We have had some extremely long process times in terms of getting some servers replaced and built...

May 2022
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Director

Implementation and Training

The vendor’s training model is that we pay them money and come to their class, but our company...

May 2022
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Director

Service and Support

Intelerad is starting to suffer the fate of being a big company. They have lots of new people, but...

May 2022
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CTO

Future Outlook

We will be moving away from Intelerad because the company is not a great fit for us. Intelerad does...

May 2022
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CTO

Functionality and Upgrades

Since we got through our first year with IntelePACS, the product has been very stable, and we...

May 2022
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CTO

Service and Support

Intelerad is still working the way healthcare vendors functioned a decade and a half ago. We don't...

May 2022
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Analyst/Coordinator

Service and Support

The support level has gone down over the last year. Overall, if we have tickets, we sometimes have...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The past couple of upgrades that we have done haven't gone well. The last few upgrades have resulted...

May 2022
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Analyst/Coordinator

Relationship

Intelerad got bought out. That happened a few years ago, but it seems like a lot of their people...

May 2022
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Analyst/Coordinator

Future Outlook

Some of the issues we are experiencing with Intelerad are related to the current environment....

May 2022
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CIO

ROI / Cost (care and feeding)

It would be a chore to replace Intelerad. We wouldn't want to take that on, but I wouldn't say that...

May 2022
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CIO

Relationship

The product itself is working, but the support is very lacking, and development has come to a...

May 2022
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CIO

Functionality and Upgrades

There is no real way to groom images that are outside of our retainage policy. We were supposed to...

May 2022
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Manager

Functionality and Upgrades

IntelePACS does most of what we need it to do in a fast and reliable way. I have not run into a...

May 2022
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Manager

ROI / Cost (care and feeding)

Intelerad tends to charge for things that should be included, such as the ability to tag studies....

May 2022
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Manager

Functionality and Upgrades

The biggest pain point we have is with the Technologist Portal and the Referring Physician Portal....

May 2022
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Manager

Relationship

Intelerad went through a recent turnover in service. For a while, we were very concerned because we...

May 2022
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Manager

Relationship

If I were having a conversation with a peer and they were considering going with IntelePACS, I would...

May 2022
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Manager

Relationship

Intelerad has a program where they offer basically a client-success manager. The vendor employs...

May 2022
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Manager

Implementation and Training

Something almost always breaks during the system's upgrades. The vendor doesn't communicate properly...

May 2022
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Manager

Service and Support

At one point, we submitted a critical ticket to the vendor. We tried to ask their people questions,...

May 2022
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Manager

Functionality and Upgrades

We need a lot from our vendors to make things functional. When we are dealing with patient care,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

On the admin side, we can easily add modalities and do automatic routing. Rules are easy, so there...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see some sort of an image-retention capability where we can go in, easily search for...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

A new company took over Intelerad, and we get charged a little more now. There is more...

May 2022
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Analyst/Coordinator

Implementation and Training

We have had our PACS for so long that there hasn't been a lot of training.

May 2022
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CTO

Implementation and Training

Intelerad did a great job with the implementation, but we would like to see improvements in...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor has a new policy where they are trying to charge for things that they didn't charge for...

Mar 2022
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Director

Service and Support

I love that the vendor actively monitors and maintains the servers. That is one of my favorite...

Mar 2022
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Director

Technology

The architecture of the product is very well done. It has multiple servers and the ability to scale....

Mar 2022
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Director

Service and Support

The vendor's frontline support is very bad. The initial contact information we have for support is...

Mar 2022
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Director

Implementation and Training

When we get training on the system, it is good, but the vendor obviously doesn't want clients doing...

Mar 2022
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CMIO

Lessons Learned

Overall, we are very pleased with IntelePACS. Not much has changed with the actual PACS interface....

Mar 2022
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CMIO

Service and Support

Intelerad needs to make a lot of changes. My biggest frustration is that they promise an ability to...

Mar 2022
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CMIO

Relationship

There has been a lot of turnover at the top of Intelerad, and that has been difficult. If I meet...

Mar 2022
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CMIO

ROI / Cost (care and feeding)

Intelerad doesn’t avoid charging for every little thing, but they are better in that area than they...

Mar 2022
||
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Director

Functionality and Upgrades

IntelePACS continues to be very stable. We have gone through a few upgrades, which have all been smooth....

Mar 2022
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Director

Service and Support

Intelerad is in the same boat as everyone else when it comes to support. They have lost a lot of...

Mar 2022
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Director

Relationship

Intelerad is up front and honest about charges. No unforeseen charges have come up.

Mar 2022
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Director

Service and Support

The Intelerad executive team is very engaged. Every time that we have an issue, a very high-level...

Mar 2022
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Analyst/Coordinator

Service and Support

Intelerad has changed their support system several times. Sometimes an issue doesn't get submitted...

Mar 2022
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Analyst/Coordinator

Relationship

We have regular meetings with our client success manager. That is good.

Mar 2022
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Analyst/Coordinator

Relationship

We have had several client success managers over the years. Some of them have moved up in Intelerad,...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrades we need are getting pushed back. One of the delayed upgrades affected a patient safety...

Mar 2022
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Analyst/Coordinator

Relationship

Sometimes when we are having extreme difficulty with IntelePACS, we question why we still have it....

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor tries to charge for everything. That is how Intelerad makes their money. They could be...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Intelerad promised us load balancing, but that didn't happen. The vendor made us get more servers,...

Mar 2022
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Analyst/Coordinator

Service and Support

One of the common problems we have had with IntelePACS is that the updates invariably break...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The radiologists love IntelePACS. It is user friendly and intuitive. We can send images and set...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had a lot of problems with getting multifactor authentication, which is a big thing right...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Unexpected costs from Intelerad have been a complaint over the last couple of years. Things we were...

Mar 2022
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Manager

Future Outlook

There are upcoming features we are looking forward to that we don't have access to today with our...

Mar 2022
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Manager

Functionality and Upgrades

Intelerad is doing a good job of introducing new features around workflow and BI. Their acquisition...

Mar 2022
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Manager

Service and Support

Historically, the support from Intelerad has been very good. The vendor has gone through periods of...

Mar 2022
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Manager

Relationship

Intelerad does very well in terms of executive involvement. We are very happy with our account...

Mar 2022
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Manager

Functionality and Upgrades

We have used a lot of PACS solutions, and Intelerad's is the only one that brings all our business...

Mar 2022
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CIO

Functionality and Upgrades

IntelePACS is a very good, sound product. Intelerad offers many great features, like the ability to...

Feb 2022
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CIO

Technology

I like the direction Intelerad is moving. They are growing fast and are pretty aggressive. They have...

Feb 2022
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CIO

Relationship

There aren’t too many Canadian companies out there that so many people use. There are many...

Feb 2022
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Manager

Other Observations & Comments

I have only had two account managers from Intelerad that have ever reached out to me, actually made...

Dec 2021
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Manager

Service and Support

I opened a ticket recently with Intelerad. A few days after I opened the ticket, I got a response...

Dec 2021
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Manager

Relationship

My biggest issue with Intelerad is the lack of communication from the account manager given how much...

Dec 2021
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Manager

Relationship

Intelerad said they had a cardiology PACS they wanted to show us. We did the demo. My administration...

Dec 2021
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Manager

Functionality and Upgrades

I don’t like that we have three different things we can do to get into the system. InteleViewer is...

Dec 2021
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Manager

Other Observations & Comments

I believe we are keeping the product for the long term, but the radiologists who have more of an...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We certainly get some charges over time, but the vendor has been fair with the cost. IntelePACS was...

Dec 2021
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Manager

Implementation and Training

The training was very good in the beginning when the vendor had someone on-site training us. The...

Dec 2021
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Manager

Functionality and Upgrades

The product certainly does what the vendor says it will do. The product has issues occasionally, but...

Dec 2021
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Manager

Interfacing and Integration

We have an EHR that IntelePACS needs to interact with, and the EHR is not friendly at all in terms...

Dec 2021
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Manager

Service and Support

When I put in a work ticket for support, it sometimes takes a little while to get some action on it,...

Dec 2021
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Manager

Functionality and Upgrades

The vendor has an analytics module, and we want it to be able to search, analyze, and do things. The...

Dec 2021
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CTO

Technology

We have had a certain issue with the system for years. The vendor always tells us that fixing that...

Dec 2021
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Manager

Service and Support

Intelerad has experienced a significant brain drain in their technical resource and engineering...

Dec 2021
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Manager

Functionality and Upgrades

We supposedly have a number of monitoring triggers built into our system to look at our capacity,...

Dec 2021
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Manager

Functionality and Upgrades

We are dealing with an antiquated platform. Our current system has some very significant limitations...

Dec 2021
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Manager

Service and Support

One of our stumbling blocks with Intelerad has been that end users and technical support people on...

Dec 2021
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Manager

ROI / Cost (care and feeding)

When we want to add additional simple features to Intelerad's system, we are charged for the...

Dec 2021
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Manager

Implementation and Training

Intelerad's application trainers are very confident. They can effectively deliver training to our...

Dec 2021
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CIO

Relationship

I would not recommend Intelerad. They have taken a nose dive with their development and support over...

Dec 2021
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CIO

Implementation and Training

There really isn't any training from Intelerad unless it is purchased.

Dec 2021
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CIO

Relationship

I have a feeling that Intelerad purchased Ambra because Ambra has been Best in KLAS for so many...

Dec 2021
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CIO

Relationship

We retain images, and I have rules in place for how long to keep them, but I have no ability to...

Dec 2021
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Manager

Functionality and Upgrades

IntelePACS is not a terrible PACS for end-user radiologists, but it is not great for overall...

Dec 2021
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Manager

Functionality and Upgrades

So far, the integration seems pretty good. We have had a few issues with the interfacing needing...

Dec 2021
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Manager

Functionality and Upgrades

I would like to see better user friendliness. There are certain features that are just not there or...

Dec 2021
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Manager

Service and Support

Intelerad's support is not the greatest. I have had a ticket open for weeks, and the support team is...

Dec 2021
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Manager

Functionality and Upgrades

The system is pretty easy to learn and use compared to other systems that may work better in some...

Dec 2021
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Manager

Functionality and Upgrades

I have mostly worked in health systems that purchased bigger systems to handle higher volumes and...

Dec 2021
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Manager

Service and Support

So far, Intelerad’s ongoing support hasn’t been the greatest. We have had some things that have been...

Dec 2021
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Manager

Service and Support

I have reached out to the implementation team, and they have been pretty good about helping us. At...

Dec 2021
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Director

ROI / Cost (care and feeding)

Intelerad is good at avoiding charging for unnecessary things. I like that we get a package deal and...

Nov 2021
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Director

Functionality and Upgrades

The IntelePACS software is dependable and intuitive. I don't have to show people how to use it. They...

Nov 2021
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Director

Service and Support

I would certainly look at all of my options before buying IntelePACS again mainly because...

Nov 2021
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Director

Service and Support

When Intelerad's support people actually work on my things and help me out, they are very good at...

Nov 2021
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CTO

Functionality and Upgrades

IntelePACS is fantastic for the end user once it is built. Of course, there are things that...

Nov 2021
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CTO

Functionality and Upgrades

The user interface and the functionality for radiology groups are fantastic. Our radiologists can be...

Nov 2021
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CTO

Interfacing and Integration

Intelerad sorely needs to work on deeper integration with Clario's and Ambra's products. The...

Nov 2021
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CTO

Technology

Intelerad has a direction and is moving their products into cloud data solutions. Most PACS can...

Nov 2021
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Director

Relationship

We are using IntelePACS for its viewer. The vendor acquired Clario Medical. We are standardizing...

Nov 2021
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Director

Functionality and Upgrades

I like that we have a good working knowledge of IntelePACS. Our radiologists adore its technology. I...

Nov 2021
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Director

Technology

I don't care that IntelePACS still has a thick client. The vendor doesn't have a web solution. That...

Nov 2021
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Manager

Service and Support

Intelerad keeps their promises, but it takes them forever. They definitely are lacking resources...

Nov 2021
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Manager

Relationship

Intelerad’s support people are not as fast as they used to be. Intelerad is still much better than...

Nov 2021
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Manager

Relationship

Intelerad has been very good at doing their admin courses. They can definitely teach us things when...

Nov 2021
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Manager

ROI / Cost (care and feeding)

The PACS is very solid, and I have worked with it for years now. I have worked with other PACS, and...

Nov 2021
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Manager

Relationship

Intelerad is very good when it comes to identifying a bug and reaching out to us. I don't see many...

Nov 2021
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Manager

Functionality and Upgrades

We haven't done an update for a while, but the updates have always been good. Our radiologists...

Nov 2021
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Manager

Sales and Contracting

The vendor is fair in terms of cost. If we have a question or concern about a charge, the vendor is...

Nov 2021
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Manager

Implementation and Training

The training is good because Intelerad has a lot of online videos and training that we can access.

Nov 2021
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Director

Other Observations & Comments

It is about that time that we review our PACS and see what is out there being offered. I am not sure...

Oct 2021
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Director

Technology

IntelePACS is stable. It doesn’t go down. It is very important that we do not have crashes and...

Oct 2021
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Director

Technology

It seems like the vendor hasn’t gone anywhere with technology. We are still doing the same things we...

Oct 2021
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Director

Functionality and Upgrades

Intelerad doesn’t promote a whole lot, so the product works well. What they say it does, IntelePACS...

Oct 2021
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Director

ROI / Cost (care and feeding)

With Intelerad, we have to pay for everything. Every time we want something that most other...

Oct 2021
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Director

Future Outlook

We are making changes with Intelerad, and that might be good. We are doing some storage in the cloud....

Oct 2021
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Director

Functionality and Upgrades

IntelePACS is a decent PACS. Its hardware design, business approach, and software support are good....

Oct 2021
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Director

Technology

IntelePACS' uptime and reliability have been a success. The vendor has taken ownership of the...

Oct 2021
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Director

Functionality and Upgrades

I wish that IntelePACS had the ability to restore deleted files. The system has a duplicate server...

Oct 2021
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Manager

Functionality and Upgrades

Intelerad could probably increase the value or technical capability of their PET software. I think...

Oct 2021
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Manager

Functionality and Upgrades

Ease of use is IntelePACS' biggest strength is its user-friendly interface. I like the multiplatform...

Oct 2021
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Manager

Service and Support

When Intelerad first came on to the scene, the support was stellar. It was very good. As Intelerad...

Oct 2021
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Manager

Implementation and Training

We don't get ongoing training from Intelerad, and we haven't had any training on the system since...

Oct 2021
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Manager

Implementation and Training

IntelePACS can be a little hard to understand and train people on. It is a very good product. I am...

Oct 2021
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Manager

Service and Support

Intelerad's support is in Canada, and they have a lot of French-speaking people. Sometimes, I find...

Oct 2021
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