IntelePACS
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

The vendor has a new policy where they are trying to charge for things that they didn't charge for...

Mar 2022
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Director

I love that the vendor actively monitors and maintains the servers. That is one of my favorite...

Mar 2022
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Director

The architecture of the product is very well done. It has multiple servers and the ability to scale....

Mar 2022
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Director

The vendor's frontline support is very bad. The initial contact information we have for support is...

Mar 2022
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Director

When we get training on the system, it is good, but the vendor obviously doesn't want clients doing...

Mar 2022
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CMIO

Overall, we are very pleased with IntelePACS. Not much has changed with the actual PACS interface....

Mar 2022
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CMIO

Intelerad needs to make a lot of changes. My biggest frustration is that they promise an ability to...

Mar 2022
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CMIO

There has been a lot of turnover at the top of Intelerad, and that has been difficult. If I meet...

Mar 2022
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CMIO

Intelerad doesn’t avoid charging for every little thing, but they are better in that area than they...

Mar 2022
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Director

IntelePACS continues to be very stable. We have gone through a few upgrades, which have all been smooth....

Mar 2022
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Director

Intelerad is in the same boat as everyone else when it comes to support. They have lost a lot of...

Mar 2022
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Director

Intelerad is up front and honest about charges. No unforeseen charges have come up.

Mar 2022
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Director

The Intelerad executive team is very engaged. Every time that we have an issue, a very high-level...

Mar 2022
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Analyst/Coordinator

Intelerad has changed their support system several times. Sometimes an issue doesn't get submitted...

Mar 2022
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Analyst/Coordinator

We have regular meetings with our client success manager. That is good.

Mar 2022
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Analyst/Coordinator

We have had several client success managers over the years. Some of them have moved up in Intelerad,...

Mar 2022
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Analyst/Coordinator

The upgrades we need are getting pushed back. One of the delayed upgrades affected a patient safety...

Mar 2022
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Analyst/Coordinator

Sometimes when we are having extreme difficulty with IntelePACS, we question why we still have it....

Mar 2022
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Analyst/Coordinator

The vendor tries to charge for everything. That is how Intelerad makes their money. They could be...

Mar 2022
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Analyst/Coordinator

Intelerad promised us load balancing, but that didn't happen. The vendor made us get more servers,...

Mar 2022
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Analyst/Coordinator

One of the common problems we have had with IntelePACS is that the updates invariably break...

Mar 2022
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Analyst/Coordinator

The radiologists love IntelePACS. It is user friendly and intuitive. We can send images and set...

Mar 2022
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Analyst/Coordinator

We have had a lot of problems with getting multifactor authentication, which is a big thing right...

Mar 2022
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Manager

Unexpected costs from Intelerad have been a complaint over the last couple of years. Things we were...

Mar 2022
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Manager

There are upcoming features we are looking forward to that we don't have access to today with our...

Mar 2022
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Manager

Intelerad is doing a good job of introducing new features around workflow and BI. Their acquisition...

Mar 2022
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Manager

Historically, the support from Intelerad has been very good. The vendor has gone through periods of...

Mar 2022
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Manager

Intelerad does very well in terms of executive involvement. We are very happy with our account...

Mar 2022
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Manager

We have used a lot of PACS solutions, and Intelerad's is the only one that brings all our business...

Mar 2022
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CIO

IntelePACS is a very good, sound product. Intelerad offers many great features, like the ability to...

Feb 2022
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CIO

I like the direction Intelerad is moving. They are growing fast and are pretty aggressive. They have...

Feb 2022
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CIO

There aren’t too many Canadian companies out there that so many people use. There are many...

Feb 2022
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Manager

I have only had two account managers from Intelerad that have ever reached out to me, actually made...

Dec 2021
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Manager

I opened a ticket recently with Intelerad. A few days after I opened the ticket, I got a response...

Dec 2021
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Manager

My biggest issue with Intelerad is the lack of communication from the account manager given how much...

Dec 2021
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Manager

Intelerad said they had a cardiology PACS they wanted to show us. We did the demo. My administration...

Dec 2021
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Manager

I don’t like that we have three different things we can do to get into the system. InteleViewer is...

Dec 2021
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Manager

I believe we are keeping the product for the long term, but the radiologists who have more of an...

Dec 2021
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Manager

We certainly get some charges over time, but the vendor has been fair with the cost. IntelePACS was...

Dec 2021
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Manager

The training was very good in the beginning when the vendor had someone on-site training us. The...

Dec 2021
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Manager

The product certainly does what the vendor says it will do. The product has issues occasionally, but...

Dec 2021
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Manager

We have an EHR that IntelePACS needs to interact with, and the EHR is not friendly at all in terms...

Dec 2021
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Manager

When I put in a work ticket for support, it sometimes takes a little while to get some action on it,...

Dec 2021
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Manager

The vendor has an analytics module, and we want it to be able to search, analyze, and do things. The...

Dec 2021
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CTO

We have had a certain issue with the system for years. The vendor always tells us that fixing that...

Dec 2021
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Manager

Intelerad has experienced a significant brain drain in their technical resource and engineering...

Dec 2021
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Manager

We supposedly have a number of monitoring triggers built into our system to look at our capacity,...

Dec 2021
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Manager

We are dealing with an antiquated platform. Our current system has some very significant limitations...

Dec 2021
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Manager

One of our stumbling blocks with Intelerad has been that end users and technical support people on...

Dec 2021
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Manager

When we want to add additional simple features to Intelerad's system, we are charged for the...

Dec 2021
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Manager

Intelerad's application trainers are very confident. They can effectively deliver training to our...

Dec 2021
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CIO

I would not recommend Intelerad. They have taken a nose dive with their development and support over...

Dec 2021
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CIO

There really isn't any training from Intelerad unless it is purchased.

Dec 2021
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CIO

I have a feeling that Intelerad purchased Ambra because Ambra has been Best in KLAS for so many...

Dec 2021
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CIO

We retain images, and I have rules in place for how long to keep them, but I have no ability to...

Dec 2021
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Manager

IntelePACS is not a terrible PACS for end-user radiologists, but it is not great for overall...

Dec 2021
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Manager

So far, the integration seems pretty good. We have had a few issues with the interfacing needing...

Dec 2021
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Manager

I would like to see better user friendliness. There are certain features that are just not there or...

Dec 2021
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Manager

Intelerad's support is not the greatest. I have had a ticket open for weeks, and the support team is...

Dec 2021
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Manager

The system is pretty easy to learn and use compared to other systems that may work better in some...

Dec 2021
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Manager

I have mostly worked in health systems that purchased bigger systems to handle higher volumes and...

Dec 2021
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Manager

So far, Intelerad’s ongoing support hasn’t been the greatest. We have had some things that have been...

Dec 2021
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Manager

I have reached out to the implementation team, and they have been pretty good about helping us. At...

Dec 2021
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Director

Intelerad is good at avoiding charging for unnecessary things. I like that we get a package deal and...

Nov 2021
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Director

The IntelePACS software is dependable and intuitive. I don't have to show people how to use it. They...

Nov 2021
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Director

I would certainly look at all of my options before buying IntelePACS again mainly because...

Nov 2021
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Director

When Intelerad's support people actually work on my things and help me out, they are very good at...

Nov 2021
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CTO

IntelePACS is fantastic for the end user once it is built. Of course, there are things that...

Nov 2021
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CTO

The user interface and the functionality for radiology groups are fantastic. Our radiologists can be...

Nov 2021
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CTO

Intelerad sorely needs to work on deeper integration with Clario's and Ambra's products. The...

Nov 2021
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CTO

Intelerad has a direction and is moving their products into cloud data solutions. Most PACS can...

Nov 2021
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Director

We are using IntelePACS for its viewer. The vendor acquired Clario Medical. We are standardizing...

Nov 2021
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Director

I like that we have a good working knowledge of IntelePACS. Our radiologists adore its technology. I...

Nov 2021
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Director

I don't care that IntelePACS still has a thick client. The vendor doesn't have a web solution. That...

Nov 2021
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Manager

Intelerad keeps their promises, but it takes them forever. They definitely are lacking resources...

Nov 2021
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Manager

Intelerad’s support people are not as fast as they used to be. Intelerad is still much better than...

Nov 2021
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Manager

Intelerad has been very good at doing their admin courses. They can definitely teach us things when...

Nov 2021
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Manager

The PACS is very solid, and I have worked with it for years now. I have worked with other PACS, and...

Nov 2021
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Manager

Intelerad is very good when it comes to identifying a bug and reaching out to us. I don't see many...

Nov 2021
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Manager

We haven't done an update for a while, but the updates have always been good. Our radiologists...

Nov 2021
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Manager

The vendor is fair in terms of cost. If we have a question or concern about a charge, the vendor is...

Nov 2021
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Manager

The training is good because Intelerad has a lot of online videos and training that we can access.

Nov 2021
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Director

It is about that time that we review our PACS and see what is out there being offered. I am not sure...

Oct 2021
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Director

IntelePACS is stable. It doesn’t go down. It is very important that we do not have crashes and...

Oct 2021
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Director

It seems like the vendor hasn’t gone anywhere with technology. We are still doing the same things we...

Oct 2021
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Director

Intelerad doesn’t promote a whole lot, so the product works well. What they say it does, IntelePACS...

Oct 2021
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Director

With Intelerad, we have to pay for everything. Every time we want something that most other...

Oct 2021
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Director

We are making changes with Intelerad, and that might be good. We are doing some storage in the cloud....

Oct 2021
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Director

IntelePACS is a decent PACS. Its hardware design, business approach, and software support are good....

Oct 2021
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Director

IntelePACS' uptime and reliability have been a success. The vendor has taken ownership of the...

Oct 2021
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Director

I wish that IntelePACS had the ability to restore deleted files. The system has a duplicate server...

Oct 2021
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Manager

Intelerad could probably increase the value or technical capability of their PET software. I think...

Oct 2021
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Manager

Ease of use is IntelePACS' biggest strength is its user-friendly interface. I like the multiplatform...

Oct 2021
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Manager

When Intelerad first came on to the scene, the support was stellar. It was very good. As Intelerad...

Oct 2021
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Manager

We don't get ongoing training from Intelerad, and we haven't had any training on the system since...

Oct 2021
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Manager

IntelePACS can be a little hard to understand and train people on. It is a very good product. I am...

Oct 2021
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Manager

Intelerad's support is in Canada, and they have a lot of French-speaking people. Sometimes, I find...

Oct 2021
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Analyst/Coordinator

We will be with Intelerad for a while. We don't plan on going anywhere.

Aug 2021
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Analyst/Coordinator

The vendor doesn't charge for certain configuration changes, but they do charge for little things...

Aug 2021
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Analyst/Coordinator

Our last upgrade wasn't good. It caused some headaches. There was someone working on the system, and...

Aug 2021
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Analyst/Coordinator

The vendor's phone support is good. They always call us back to close tickets. We have a lot of...

Aug 2021
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Analyst/Coordinator

We have seen a lot of turnover with Intelerad, especially lately. They have had a lot of changes to...

Aug 2021
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Analyst/Coordinator

Intelerad is good about customizing the system. Based on the stories that I have heard about other...

Aug 2021
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Analyst/Coordinator

IntelePACS has a simple application for its front-end viewer. I can just take the installer, put it...

Aug 2021
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Analyst/Coordinator

For the most part, we have had positive experiences with Intelerad. When it comes to reliability,...

Aug 2021
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CIO

Intelerad is a nice little company. They were not hugely popular when we went with them. IntelePACS...

Jul 2021
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CIO

Intelerad has been sold a couple of times now, and they have made some recent changes within their...

Jul 2021
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Manager

I recommend IntelePACS to a lot of local health organizations and people who are looking for a PACS....

Jul 2021
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Manager

If a radiologist has used any other PACS, I can have them trained within an hour or less, and they...

Jul 2021
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Manager

Intelerad continually innovates the communications and viewing technology. They have put a lot of...

Jul 2021
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Manager

Intelerad has a bunch of monitors built into the software that send email alerts. Tickets are...

Jul 2021
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COO

Over the years, we have gotten more and more involved with Intelerad, and we use several of their...

Jul 2021
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COO

Intelerad has been great to work with. Originally, there were some differences in perspectives in...

Jul 2021
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COO

After our recent upgrade, we gave more tools to referring doctors, particularly the doctors that...

Jul 2021
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COO

We have not had a whole lot of contact with the vendor's executive team since the acquisition when...

Jul 2021
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COO

I would say that IntelePACS is offering us some tangible outcomes. It is making us more efficient by...

Jul 2021
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Director

If we call in, we can get somebody on the phone from the right group pretty much right away most of...

Jul 2021
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Director

When we first became Intelerad customers, they felt like a mom-and-pop shop, and we had a very...

Jul 2021
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Director

We talked with Intelerad about extending our contract, and the person who was supposed to be talking...

Jul 2021
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Director

Intelerad is different than other vendors with updates. They have very stringent requirements...

Jul 2021
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Director

Intelerad has some very smart people that have been there a long time, and they have a lot of new...

Jul 2021
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Director

We have the contact information for several members of the executive team. But there is a little bit...

Jul 2021
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Director

We have been running a business successfully on IntelePACS for years. If we rolled back the clock...

Jul 2021
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Director

It is more work to keep the system going. Database indexes have to be rebuilt. There was an issue...

Jul 2021
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Director

I wouldn’t tell anyone not to go with Intelerad, especially if they were starting from scratch and...

Jul 2021
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CIO

Intelerad has some problems with their system. They are moving their headquarters, so they have had...

Jul 2021
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CIO

Intelerad has been moving from a very old version of Sybase to Post Press for years. That transition...

Jul 2021
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CIO

Our radiologists seem to be happy with IntelePACS. It is a stable system. It works well for them,...

Jul 2021
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CIO

There are some things that could be better about the solution in terms of tools. It would be nice if...

Jul 2021
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CIO

Intelerad is starting to charge us for little things. In most cases, they will make changes for us...

Jul 2021
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CIO

Intelerad's most recent upgrades have been good, and the vendor has been proactive. I can see them...

Jul 2021
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Director

The people upstairs are trying to save money. The storage is costing a good bit. We are also looking...

Jul 2021
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Director

We haven’t been very happy with the quality of the vendor's support. It has gone down over the last...

Jul 2021
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Director

The system is very intuitive. IntelePACS has had several good upgrades over the years and has added...

Jul 2021
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Director

IntelePACS is pretty solid when it works. We haven't had any major roadblocks with our workflow...

Jul 2021
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Director

Some of Intelerad's installation prerequisites are a little dated. Their service needs to improve....

Jul 2021
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Analyst/Coordinator

Intelerad is a good partner. I like that we have a CSM who is assigned to just us. We know exactly...

Jul 2021
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Analyst/Coordinator

Sometimes, the vendor's support takes too long. We can log a ticket, but it may be months before...

Jul 2021
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Director

We have settled on IntelePACS to standardize across our organization. We are moving everything to...

Jun 2021
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Director

The way we architected IntelePACS makes it works incredibly fast. Our doctors don’t like to wait....

Jun 2021
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Director

We have had a lot of interactions with Intelerad’s support, and the support team continues to be...

Jun 2021
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Director

IntelePACS works very fast. We even rolled the viewer out to all the doctors’ homes. It is the only...

Jun 2021
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Director

IntelePACS is a big PACS. It is not meant for small imaging centers. Intelerad is way better than...

Jun 2021
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Director

Intelerad is the only vendor we have ever gone into an agreement with where they have always...

Jun 2021
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Director

The only area we have a lot of frustration with Intelerad on is the administrative side. We wish...

Jun 2021
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Director

One area we would like to see improvement on is Intelerad's road map. They have a very long road...

Jun 2021
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Manager

Upgrades for IntelePACS can be problematic. Sometimes, Intelerad brings on new features, and we have...

Jun 2021
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Manager

When we need support, Intelerad is more responsive than another vendor we use. Intelerad stays ahead...

Jun 2021
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Manager

Intelerad charges us for everything. We are charged for the number of studies that move through the...

Jun 2021
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Manager

IntelePACS has some handy tools, such as InteleBrowser, for doing the administrative portion of the...

Jun 2021
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Manager

Intelerad’s service, R&D, and ongoing development and sustainment have degraded significantly over...

Jun 2021
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Manager

The IntelePACS viewer is fairly easy and intuitive for radiologists. We have a large number of ad...

Jun 2021
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Manager

Over the past couple of years, any additional feature, function, or module from Intelerad has now...

Jun 2021
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Manager

From a customer perspective, it appears as if Intelerad has moved away from their original...

Jun 2021
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