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IntelePACS Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...

Dec 2023
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Manager

Relationship

Our organization has gone through significant growth in the system over the last couple of years....

Dec 2023
||
(0)
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Director

Loyalty, Product

Intelerad’s product is good but not great. It is not the superior product out there. We are looking...

Nov 2023
||
(0)
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Director

Product

IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...

Nov 2023
||
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Director

Relationship, Operations

Our two largest concerns with IntelePACS are the product road map and service and support. It seems...

Nov 2023
||
(0)
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Director

Operations, Value

It would go a long way even if Intelerad provided video training on an annual basis, like updated...

Nov 2023
||
(0)
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Director

Relationship, Product

One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...

Nov 2023
||
(0)
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Director

Relationship

The Intelerad customer support is bad. They need to remember that they are providing PACS services...

Nov 2023
||
(0)
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Director

Relationship

We need technical account managers and an escalation path. We have some engagement from Intelerad,...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Value

Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...

Nov 2023
||
(0)
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CIO

Relationship

Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship, Value

Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...

Nov 2023
||
(0)
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CIO

Culture, Relationship, Product

IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...

Nov 2023
||
(0)
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Manager

Loyalty, Relationship

Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...

Nov 2023
||
(0)
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Manager

Product

IntelePACS is one of the few products on the market that can incorporate multiple organizations in...

Nov 2023
||
(0)
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Manager

Relationship

The support is awful. Solutions are delayed until we go to higher executives to raise the...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

I don't think there has been a measurable difference in the product in the last several years. The...

Nov 2023
||
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Director

Relationship, Product

The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...

Nov 2023
||
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Director

Product

I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....

Nov 2023
||
(0)
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Director

Loyalty, Value

Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...

Nov 2023
||
(0)
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Director

Product

The system is good. Intelerad is a small company. I think we would look at their system if we were...

Nov 2023
||
(0)
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Director

Culture, Relationship, Operations

Intelerad was very good in the beginning. They went through a period where they were purchasing a...

Nov 2023
||
(0)
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Director

Loyalty

We always hope for improvement, so if we stay with the vendor and make some changes to some of their...

Nov 2023
||
(0)
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Director

Relationship

If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...

Nov 2023
||
(0)
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CIO

Relationship

Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...

Nov 2023
||
(0)
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CIO

Culture, Loyalty

We have struggled with the product since the day we signed the contract and started the...

Nov 2023
||
(0)
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CIO

Product

There are things that the radiologists are happy with in the product in terms of accessing and...

Nov 2023
||
(0)
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CIO

Relationship, Value

The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.

Oct 2023
||
(0)
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COO

Relationship, Operations

We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....

Oct 2023
||
(0)
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COO

Relationship

We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...

Oct 2023
||
(0)
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COO

Culture

The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...

Oct 2023
||
(0)
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COO

Product

One of the facilities we work with uses a PACS from Intelerad. We were told that because that...

Oct 2023
||
(0)
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COO

Relationship, Product

Our success manager is great. We interface mostly with them, and I can even tell that they are...

Oct 2023
||
(0)
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CIO

Product, Value

Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...

Oct 2023
||
(0)
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CIO

Relationship

The way Intelerad does tech support is not what we would point to as a way to do tech support....

Oct 2023
||
(0)
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Manager

Operations, Product

Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...

Oct 2023
||
(0)
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Manager

Relationship

The problems with Intelerad are probably due to the vendor acquiring so many new products and...

Oct 2023
||
(0)
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Manager

Loyalty, Operations

We started out with Intelerad’s product at one location and grew to include it at multiple...

Jul 2023
||
(0)
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Manager

Loyalty, Relationship

The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...

Jul 2023
||
(0)
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Manager

Product, Value

We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...

Jul 2023
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(0)
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Manager

Relationship

Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...

Jul 2023
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(0)
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Manager

Product

We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....

Jul 2023
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(0)
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Manager

Operations

During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...

Jul 2023
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(0)
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Physician

Relationship

Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...

Jul 2023
||
(0)
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Physician

Culture, Value

The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...

Jul 2023
||
(0)
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Physician

Operations

One of the biggest complaints from the radiologists is about the way Intelerad does training. They...

Jul 2023
||
(0)
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Physician

Product

The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...

Jul 2023
||
(0)
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Physician

Operations

Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...

Jul 2023
||
(0)
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Director

Relationship

Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...

Jun 2023
||
(0)
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Director

Loyalty, Relationship, Product

Intelerad has some systems in place that monitor things. However, we get the sort of issues that...

Jun 2023
||
(0)
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Director

Value

If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...

Jun 2023
||
(0)
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Director

Operations

We recently did a cloud-archiving project with Intelerad, and their project management processes...

Jun 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Value

I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....

May 2023
||
(0)
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Analyst/Coordinator

Product

We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....

May 2023
||
(0)
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VP/Other Executive

Value

Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...

May 2023
||
(0)
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VP/Other Executive

Relationship

When we have talked to Intelerad in the past about trying to get their application refactored, the...

May 2023
||
(0)
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CTO

Loyalty, Relationship

Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...

May 2023
||
(0)
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CTO

Relationship

Intelerad has changed everything with their support. We have to fight our way through the lower...

May 2023
||
(0)
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CTO

Product

We have some integrations with Intelerad, but there is a lot to be desired. In terms of...

May 2023
||
(0)
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CTO

Relationship, Product

Intelerad does not do well at delivering new technology. Especially since they were acquired by...

May 2023
||
(0)
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CTO

Relationship

Proactive service is something Intelerad does very well. They have great monitoring that...

May 2023
||
(0)
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CMIO

Operations, Product

We would like to see webinars about new features or quick online tutorials that a viewer can access...

Apr 2023
||
(0)
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CMIO

Operations, Product

IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...

Apr 2023
||
(0)
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Manager

Relationship, Product

Intelerad is going through a few growing pains. They ended up purchasing a lot of products, and that...

Apr 2023
||
(0)
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Director

Relationship, Operations

We get the right tech most of the time, and we communicate with them regularly. There have only been...

Mar 2023
||
(0)
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Director

Product

We are doing a couple of migrations from other PACS, and those other PACS are definitely poorer than...

Mar 2023
||
(0)
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Director

Loyalty

We have been camped out for so long with IntelePACS that people are used to it. After we go to the...

Mar 2023
||
(0)
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Director

Relationship

Intelerad hasn’t kept all their promises. They haven't forced us to upgrade to stay current as...

Mar 2023
||
(0)
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Director

Relationship

We asked to be upgraded, and only recently were we able to get a date. I had to talk directly to...

Mar 2023
||
(0)
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Director

Product

There is a key component to radiology that should have been addressed in the older version of the...

Mar 2023
||
(0)
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Director

Relationship

Intelerad had an issue where every so often they were changing out our representative, but we have...

Mar 2023
||
(0)
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Director

Loyalty

I expect my overall satisfaction with Intelerad to increase in the next year. I expect to be able to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

IntelePACS is definitely part of our long-term plans. We are putting a lot of effort into upgrading....

Mar 2023
||
(0)
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Director

Relationship

Intelerad has a nice help desk portal. We have asked the vendor about complicated things, and things...

Mar 2023
||
(0)
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Manager

Relationship

Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....

Mar 2023
||
(0)
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Manager

Relationship

Intelerad would be the first thing out of my mouth when talking about my favorite vendors....

Mar 2023
||
(0)
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Manager

Culture, Relationship

Intelerad keeps their promises. The development timelines are not always what they are suggested to...

Mar 2023
||
(0)
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Manager

Operations, Product

The most recent major upgrade exposed some problems that already existed and became worse. That...

Mar 2023
||
(0)
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CIO

Value

There are some features that should be part of the system that the vendor wants to charge too much...

Feb 2023
||
(0)
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CIO

Loyalty, Product

Intelerad does a good job of supporting our ability to use the product to read from other systems'...

Feb 2023
||
(0)
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CIO

Relationship

I wish Intelerad would listen to us more on what they need to do to support mammography reading in...

Feb 2023
||
(0)
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CIO

Relationship

We get a lot of communication from Intelerad, although I don't know that the communication is always...

Feb 2023
||
(0)
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CIO

Relationship, Operations

Intelerad doesn't always listen to us. I wish they would listen to us a little more. We tried to...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty

Our organization is growing, and we are struggling with finding a product to keep up with us. So we...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...

Jan 2023
||
(0)
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VP/Other Executive

Value

We have struggled with going to a new release of IntelePACS and either finding it is not supported...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

We have looked into taking the system to the cloud, but there is some storage design Intelerad has...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...

Jan 2023
||
(0)
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VP/Other Executive

Operations

I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...

Jan 2023
||
(0)
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VP/Other Executive

Product

The basic features and functions of the product work; our users can do the basics. There are some...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Value

Intelerad does charge for every little thing. They have a pretty clear set of things that they...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

The vendor has had a significant number of senior technical resources depart. That has compromised...

Jan 2023
||
(0)
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Director

Value

The vendor has had issues with quality control in their research and development department. Almost...

Jan 2023
||
(0)
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Director

Product

There are some limitations to the integration. The primary issue is the product's inability to...

Jan 2023
||
(0)
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Director

Operations, Product

Our radiologists find the product to be very easy to use. A large group of our intermittent...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Relationship

I used to interact with the executives on a regular basis. But since the vendor was sold to a...

Jan 2023
||
(0)
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Director

Operations

With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...

Jan 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...

Jan 2023
||
(0)
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Manager

Product

An improvement I would like to see the vendor make is consolidating web apps better. I would like to...

Jan 2023
||
(0)
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Manager

Relationship, Product

The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...

Jan 2023
||
(0)
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Manager

Relationship, Operations

The product has been good, but we wouldn't buy it again. The support team hasn't kept up with our...

Dec 2022
||
(0)
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Manager

Relationship

Our experience with IntelePACS has been good. We are fully hosted, so Intelerad hosts several of our...

Dec 2022
||
(0)
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Manager

Relationship, Operations

During the go-live, Intelerad set up all of the test servers for us. When it came time to do the...

Dec 2022
||
(0)
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Manager

Culture, Operations

Trying to integrate another organization into our Intelerad instance has been a struggle. But that...

Dec 2022
||
(0)
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Physician

Loyalty

Even though we are running off of a single worklist engine, people still have to use two different...

Dec 2022
||
(0)
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Physician

Relationship, Operations, Product

It was a little difficult to get IntelePACS and our worklist engine to work properly together and...

Dec 2022
||
(0)
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Physician

Relationship

The service that our IT staff gets from Intelerad is not quite as robust or as responsive as they...

Dec 2022
||
(0)
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Physician

Loyalty, Relationship

Generally, Intelerad delivers on their promises and does a good job, but there are some things we...

Dec 2022
||
(0)
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Physician

Product, Value

One thing I have talked to Intelerad about that they have not really been responsive to is creating...

Dec 2022
||
(0)
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Physician

Loyalty, Product

IntelePACS is rather intuitive to use. It is highly configurable, and that has been the feature most...

Dec 2022
||
(0)
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Physician

Product

IntelePACS has suited us very well as an organization. People really liked our old PACS, and it was...

Dec 2022
||
(0)
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Manager

Relationship

Intelerad's development team is very engaged with our organization. The team works hard to...

Dec 2022
||
(0)
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Manager

Product

Our radiologists love the high level of customization and functionality the product has.

Dec 2022
||
(0)
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Manager

Product

We would value increased communication and documentation about product features so we could better...

Dec 2022
||
(0)
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Manager

Operations, Product

Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...

Dec 2022
||
(0)
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Manager

Product

We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...

Dec 2022
||
(0)
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Manager

Relationship

Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...

Dec 2022
||
(0)
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Manager

Relationship

We have a client success manager that we can turn to. There is a mechanism there for us to help us...

Dec 2022
||
(0)
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CIO

Product

IntelePACS is mainly made for administrators, and there are things in the product for administrators...

Dec 2022
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CIO

Relationship

We don't have a lot of problems with the product, but Intelerad is not very responsive when we do...

Dec 2022
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(0)
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CIO

Culture, Relationship

Intelerad doesn't make a lot of promises. They are really careful to not say they will do something...

Dec 2022
||
(0)
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CIO

Product

IntelePACS is not as good as other products because it can't deal with multiple MRNs. It can deal...

Dec 2022
||
(0)
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CIO

Product

IntelePACS is very stable and reliable, but there are some design issues because the design is too old....

Dec 2022
||
(0)
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Director

Relationship

Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...

Dec 2022
||
(0)
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Director

Product

I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....

Dec 2022
||
(0)
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Director

Product, Value

IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...

Dec 2022
||
(0)
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Director

Value

Intelerad has a thick client for people who want to do heavy diagnostic imaging use, and if we want...

Dec 2022
||
(0)
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CIO

Relationship

Intelerad's product works really well. However, we aren't pleased at all with the vendor's support...

Dec 2022
||
(0)
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CIO

Culture

Intelerad's sales teams haven't been nearly as helpful as we would have liked. It takes a long time...

Dec 2022
||
(0)
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CIO

Operations

The implementation that we did with Intelerad was slow, and it required a lot of extra effort on our...

Dec 2022
||
(0)
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CIO

Product

We aren't able to send images that have been marked up back to the remote PACS. We would like to be...

Dec 2022
||
(0)
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Director

Product

We integrate IntelePACS with our radiology reading groups, and we integrate our PACS into our EMR....

Dec 2022
||
(0)
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Director

Product

We very rarely have any downtime with IntelePACS. There is a lot of redundancy built into the...

Dec 2022
||
(0)
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Director

Culture, Relationship

Intelerad had identified either that they would develop a cardiology PACS as part of their offering...

Dec 2022
||
(0)
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Director

Product

Intelerad has multiple products that are available at our site that are used for different purposes....

Dec 2022
||
(0)
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Director

Relationship

Intelerad’s support team can be inconsistent. Sometimes we can contact Intelerad and they will...

Dec 2022
||
(0)
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Director

Relationship

Intelerad has a lot of monitoring in their solution, and they will proactively start tickets before...

Dec 2022
||
(0)
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Manager

Operations

The trainer that Intelerad gave us was not great, and they should have done a better job on that. We...

Dec 2022
||
(0)
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Manager

Product

Intelerad has their PACS solution broken up into different sections, so it is a little more...

Dec 2022
||
(0)
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Manager

Relationship, Operations

Intelerad sends us updates if there is any maintenance or anything like that. They communicate...

Dec 2022
||
(0)
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