IntelePACS Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty, Relationship
When GE HealthCare buys a company, that is where software goes to die. The acquisition of Intelerad...
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Relationship
Intelerad has a good product. I feel very stable with them; I just don’t feel like we are always in...
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Relationship
When we have had a code blue, Intelerad’s customer support has been very good. Every so often, we...
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Relationship
Intelerad's support is lacking. I want them to apply the same level of support across all sizes of...
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Product
IntelePACS is easy to use and has a rich feature set. The vendor is able to scale the product.
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Relationship, Product
Intelerad could improve the system's worklist management and advanced tools. They could also...
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Product
The system's strengths are that it is easy to use and that it needs very little administration. I...
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Loyalty
The radiology department led the selection of the solution, and they liked the workflow of...
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Product
IntelePACS is very good once optimized. We liked it once Intelerad worked through all the problems...
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Operations
All's well that ends well, but we barely got live with IntelePACS, and we had a ton of trouble just...
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Operations, Product
Once I learned how to use IntelePACS, things were not horrible. At first, the solution was...
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Operations, Product, Value
It takes a lot of back-end servers to get IntelePACS to work. There were certain additional servers...
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Relationship
We went through a bit of time where Intelerad’s service support wasn't very good. They are more...
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Product
IntelePACS is very stable. I really appreciate that. There is no downtime. It just works.
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Value
I like that Intelerad doesn't nickel-and-dime me. I pay the subscription fee that I have had for...
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Product
It would be cool if we could view ECGs or PDFs inside InteleViewer. I can see them in Intelerad's...
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Relationship, Operations
It would be nice if Intelerad reached out to us. Intelerad used to send someone on-site or at least...
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Loyalty, Relationship
Intelerad has been a good long-term vendor, and they have been flexible to our needs. I will give...
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Relationship
Intelerad has been a good partner for us, but it has been frustrating to go through the ongoing...
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Relationship
The support has gone back and forth, and it feels like the team has had a lot of change and...
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Loyalty, Relationship
We are looking at our overall strategy, and we aren't sure what to think about GE HealthCare's...
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Value
Everything is moving to the cloud, and that is just so expensive. Long-term storage in the cloud is...
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Loyalty, Relationship
A couple of years ago, Intelerad moved their support to an Indian site. We tell the support people...
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Loyalty, Relationship
The individual people at Intelerad are great, and they are starting to get service and innovation...
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Loyalty, Product
Newer systems are in one viewer. They are very integrated with the voice dictation system. We are...
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Loyalty
If we can get a lot done and if certain changes happen, I'm hoping my satisfaction with IntelePACS...
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Product
I don’t feel that Intelerad’s software is well adapted to a hospital system. It is meant for smaller...
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Product
Intelerad doesn't have a lot along the lines of a tech workflow that works in concert with the...
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Relationship, Operations
The vendor hasn’t ever actually trained us. We did all our training with a third party. Intelerad...
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Value
We work on a per-study fee with Intelerad. We did a lot of math back in the day, and they were...
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Product
The platform GUI is very easy to get into, and the system is intuitive for the most part.
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Relationship
A lot of the answers Intelerad has given us have changed over time, with no change to our questions....
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Loyalty
The vendor didn’t put a lot of foresight into how to handle our hospital system. We are learning as...
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Culture, Relationship
It seems like there is a lot of pressure on Intelerad from investors. Intelerad started out strong,...
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Culture, Loyalty, Relationship
We have already been shopping and hunting around to see whether we will go in deeper with Intelerad...
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Relationship
Working directly with a few key Intelerad folks is great. Everyone is engaged, and things get done....
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Product
Although the system seems to be more stable, there are many things left to be desired about this...
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Relationship, Product
Things are getting better with IntelePACS. Things were pretty rough there for a while. Intelerad's...
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Loyalty
The industry has changed. There are so many new players in the market right now. I wouldn't say that...
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Relationship, Operations
When going through separate projects within Intelerad, they could have a single project manager to...
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Operations
Intelerad has video, web-based training that we can do on our own, and we can also pay for remote...
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Relationship, Value
Intelerad could have better communication. Usually, if something is critical, we call the support...
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Relationship
Intelerad’s support has gotten better. We still have some trouble with some of the upgrades and...
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Relationship
Intelerad’s response time has gotten a little better. We are calling them on it more, and we have a...
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Relationship
Intelerad is middle-of-the-road when it comes to proactive support. If they have software that tells...
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Loyalty, Relationship
We had issues with Intelerad. They started buying so many different products that their service got...
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Loyalty, Product
Intelerad doesn't currently have some obvious functionality that they might put in their newer...
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Loyalty
We do have an RFP out. We are looking to replace our current PACS. We just need some updated...
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Relationship
Intelerad's service is not proactive in any shape or form. We have to drag the vendor kicking and...
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Product
IntelePACS is basically hardcoded with every interface client. It is not flexible for the PACS...
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Product
IntelePACS is pretty easy to use. It is simple and does what we need it to do. It is not the belle...
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Value
IntelePACS is cheap in terms of PACS products, and that is why I'm stuck with it for several more...
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Value
Intelerad definitely loves to charge for every little thing. That is a battle with every ask.
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Loyalty
We have been actively exploring new PACS products and have done extensive research on competitors....
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Relationship, Product
With IntelePACS, I would like to see better support and integration for AI tools. In recent...
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Loyalty, Relationship
We have complained to Intelerad a lot, and I know we are not the only ones. They have improved over...
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Operations
The training for IntelePACS has been a challenge. If we could change the training we receive from...
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Relationship
Intelerad’s support has really declined over the past few years. They have gone through major...
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Product, Value
When we first migrated IntelePACS to the cloud, we couldn't get prior studies in a timely fashion....
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Loyalty
After we had used IntelePACS for a few months, we started looking to switch systems again because of...
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Culture, Relationship
We meet with Intelerad constantly. In our next meeting, they are going to try to sell us on all of...
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Product
We have downtimes with the system at least every month, and those downtimes often last for a couple...
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Operations, Product
IntelePACS is not an easy tool to use. Of course, the more capabilities we have, the more levels...
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Culture, Relationship
Intelerad didn't keep any promises for the first several months we worked with them, and now they...
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Culture, Relationship
We have had many times in the past where Intelerad has said that something was going to work a...
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Loyalty
Depending on the location and whether there was anything better available, whether the money made...
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Relationship
Intelerad’s support is still not good in terms of what we really need for a product that is this...
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Culture, Value
Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...
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Relationship, Operations
When we first got the system, my responses about it were much more favorable. Then, Intelerad was...
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Product
Our radiologists like the system's user interface. It seems to be effective for viewing images and...
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Loyalty
The vendor hasn't made any significant developments. They have delivered things through...
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Relationship, Operations
We have a lot of customer service issues, and our development of the product has been minimal. The...
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Operations
We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...
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Product
We use IntelePACS primarily as a diagnostic PACS. It is good at scanning patients and doing CT and...
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Loyalty, Relationship, Product
Intelerad is taking active steps to solve the biggest issues that we currently have with them. Those...
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Loyalty, Relationship
With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...
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Product
The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...
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Relationship
We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...
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Commentary Summary
Comment Type Breakout