IntelePACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
The vendor has a new policy where they are trying to charge for things that they didn't charge for...
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I love that the vendor actively monitors and maintains the servers. That is one of my favorite...
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The architecture of the product is very well done. It has multiple servers and the ability to scale....
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The vendor's frontline support is very bad. The initial contact information we have for support is...
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When we get training on the system, it is good, but the vendor obviously doesn't want clients doing...
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Overall, we are very pleased with IntelePACS. Not much has changed with the actual PACS interface....
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Intelerad needs to make a lot of changes. My biggest frustration is that they promise an ability to...
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There has been a lot of turnover at the top of Intelerad, and that has been difficult. If I meet...
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Intelerad doesn’t avoid charging for every little thing, but they are better in that area than they...
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IntelePACS continues to be very stable. We have gone through a few upgrades, which have all been smooth....
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Intelerad is in the same boat as everyone else when it comes to support. They have lost a lot of...
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Intelerad is up front and honest about charges. No unforeseen charges have come up.
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The Intelerad executive team is very engaged. Every time that we have an issue, a very high-level...
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Intelerad has changed their support system several times. Sometimes an issue doesn't get submitted...
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We have regular meetings with our client success manager. That is good.
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We have had several client success managers over the years. Some of them have moved up in Intelerad,...
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The upgrades we need are getting pushed back. One of the delayed upgrades affected a patient safety...
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Sometimes when we are having extreme difficulty with IntelePACS, we question why we still have it....
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The vendor tries to charge for everything. That is how Intelerad makes their money. They could be...
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Intelerad promised us load balancing, but that didn't happen. The vendor made us get more servers,...
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One of the common problems we have had with IntelePACS is that the updates invariably break...
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The radiologists love IntelePACS. It is user friendly and intuitive. We can send images and set...
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We have had a lot of problems with getting multifactor authentication, which is a big thing right...
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Unexpected costs from Intelerad have been a complaint over the last couple of years. Things we were...
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There are upcoming features we are looking forward to that we don't have access to today with our...
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Intelerad is doing a good job of introducing new features around workflow and BI. Their acquisition...
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Historically, the support from Intelerad has been very good. The vendor has gone through periods of...
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Intelerad does very well in terms of executive involvement. We are very happy with our account...
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We have used a lot of PACS solutions, and Intelerad's is the only one that brings all our business...
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IntelePACS is a very good, sound product. Intelerad offers many great features, like the ability to...
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I like the direction Intelerad is moving. They are growing fast and are pretty aggressive. They have...
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There aren’t too many Canadian companies out there that so many people use. There are many...
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I have only had two account managers from Intelerad that have ever reached out to me, actually made...
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I opened a ticket recently with Intelerad. A few days after I opened the ticket, I got a response...
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My biggest issue with Intelerad is the lack of communication from the account manager given how much...
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Intelerad said they had a cardiology PACS they wanted to show us. We did the demo. My administration...
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I don’t like that we have three different things we can do to get into the system. InteleViewer is...
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I believe we are keeping the product for the long term, but the radiologists who have more of an...
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We certainly get some charges over time, but the vendor has been fair with the cost. IntelePACS was...
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The training was very good in the beginning when the vendor had someone on-site training us. The...
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The product certainly does what the vendor says it will do. The product has issues occasionally, but...
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We have an EHR that IntelePACS needs to interact with, and the EHR is not friendly at all in terms...
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When I put in a work ticket for support, it sometimes takes a little while to get some action on it,...
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The vendor has an analytics module, and we want it to be able to search, analyze, and do things. The...
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We have had a certain issue with the system for years. The vendor always tells us that fixing that...
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Intelerad has experienced a significant brain drain in their technical resource and engineering...
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We supposedly have a number of monitoring triggers built into our system to look at our capacity,...
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We are dealing with an antiquated platform. Our current system has some very significant limitations...
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One of our stumbling blocks with Intelerad has been that end users and technical support people on...
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When we want to add additional simple features to Intelerad's system, we are charged for the...
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Intelerad's application trainers are very confident. They can effectively deliver training to our...
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I would not recommend Intelerad. They have taken a nose dive with their development and support over...
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There really isn't any training from Intelerad unless it is purchased.
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I have a feeling that Intelerad purchased Ambra because Ambra has been Best in KLAS for so many...
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We retain images, and I have rules in place for how long to keep them, but I have no ability to...
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IntelePACS is not a terrible PACS for end-user radiologists, but it is not great for overall...
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So far, the integration seems pretty good. We have had a few issues with the interfacing needing...
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I would like to see better user friendliness. There are certain features that are just not there or...
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Intelerad's support is not the greatest. I have had a ticket open for weeks, and the support team is...
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The system is pretty easy to learn and use compared to other systems that may work better in some...
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I have mostly worked in health systems that purchased bigger systems to handle higher volumes and...
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So far, Intelerad’s ongoing support hasn’t been the greatest. We have had some things that have been...
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I have reached out to the implementation team, and they have been pretty good about helping us. At...
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Intelerad is good at avoiding charging for unnecessary things. I like that we get a package deal and...
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The IntelePACS software is dependable and intuitive. I don't have to show people how to use it. They...
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I would certainly look at all of my options before buying IntelePACS again mainly because...
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When Intelerad's support people actually work on my things and help me out, they are very good at...
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IntelePACS is fantastic for the end user once it is built. Of course, there are things that...
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The user interface and the functionality for radiology groups are fantastic. Our radiologists can be...
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Intelerad sorely needs to work on deeper integration with Clario's and Ambra's products. The...
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Intelerad has a direction and is moving their products into cloud data solutions. Most PACS can...
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We are using IntelePACS for its viewer. The vendor acquired Clario Medical. We are standardizing...
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I like that we have a good working knowledge of IntelePACS. Our radiologists adore its technology. I...
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I don't care that IntelePACS still has a thick client. The vendor doesn't have a web solution. That...
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Intelerad keeps their promises, but it takes them forever. They definitely are lacking resources...
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Intelerad’s support people are not as fast as they used to be. Intelerad is still much better than...
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Intelerad has been very good at doing their admin courses. They can definitely teach us things when...
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The PACS is very solid, and I have worked with it for years now. I have worked with other PACS, and...
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Intelerad is very good when it comes to identifying a bug and reaching out to us. I don't see many...
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We haven't done an update for a while, but the updates have always been good. Our radiologists...
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The vendor is fair in terms of cost. If we have a question or concern about a charge, the vendor is...
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The training is good because Intelerad has a lot of online videos and training that we can access.
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It is about that time that we review our PACS and see what is out there being offered. I am not sure...
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IntelePACS is stable. It doesn’t go down. It is very important that we do not have crashes and...
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It seems like the vendor hasn’t gone anywhere with technology. We are still doing the same things we...
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Intelerad doesn’t promote a whole lot, so the product works well. What they say it does, IntelePACS...
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With Intelerad, we have to pay for everything. Every time we want something that most other...
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We are making changes with Intelerad, and that might be good. We are doing some storage in the cloud....
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IntelePACS is a decent PACS. Its hardware design, business approach, and software support are good....
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IntelePACS' uptime and reliability have been a success. The vendor has taken ownership of the...
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I wish that IntelePACS had the ability to restore deleted files. The system has a duplicate server...
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Intelerad could probably increase the value or technical capability of their PET software. I think...
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Ease of use is IntelePACS' biggest strength is its user-friendly interface. I like the multiplatform...
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When Intelerad first came on to the scene, the support was stellar. It was very good. As Intelerad...
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We don't get ongoing training from Intelerad, and we haven't had any training on the system since...
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IntelePACS can be a little hard to understand and train people on. It is a very good product. I am...
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Intelerad's support is in Canada, and they have a lot of French-speaking people. Sometimes, I find...
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We will be with Intelerad for a while. We don't plan on going anywhere.
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The vendor doesn't charge for certain configuration changes, but they do charge for little things...
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Our last upgrade wasn't good. It caused some headaches. There was someone working on the system, and...
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The vendor's phone support is good. They always call us back to close tickets. We have a lot of...
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We have seen a lot of turnover with Intelerad, especially lately. They have had a lot of changes to...
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Intelerad is good about customizing the system. Based on the stories that I have heard about other...
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IntelePACS has a simple application for its front-end viewer. I can just take the installer, put it...
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For the most part, we have had positive experiences with Intelerad. When it comes to reliability,...
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Intelerad is a nice little company. They were not hugely popular when we went with them. IntelePACS...
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Intelerad has been sold a couple of times now, and they have made some recent changes within their...
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I recommend IntelePACS to a lot of local health organizations and people who are looking for a PACS....
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If a radiologist has used any other PACS, I can have them trained within an hour or less, and they...
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Intelerad continually innovates the communications and viewing technology. They have put a lot of...
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Intelerad has a bunch of monitors built into the software that send email alerts. Tickets are...
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Over the years, we have gotten more and more involved with Intelerad, and we use several of their...
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Intelerad has been great to work with. Originally, there were some differences in perspectives in...
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After our recent upgrade, we gave more tools to referring doctors, particularly the doctors that...
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We have not had a whole lot of contact with the vendor's executive team since the acquisition when...
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I would say that IntelePACS is offering us some tangible outcomes. It is making us more efficient by...
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If we call in, we can get somebody on the phone from the right group pretty much right away most of...
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When we first became Intelerad customers, they felt like a mom-and-pop shop, and we had a very...
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We talked with Intelerad about extending our contract, and the person who was supposed to be talking...
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Intelerad is different than other vendors with updates. They have very stringent requirements...
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Intelerad has some very smart people that have been there a long time, and they have a lot of new...
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We have the contact information for several members of the executive team. But there is a little bit...
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We have been running a business successfully on IntelePACS for years. If we rolled back the clock...
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It is more work to keep the system going. Database indexes have to be rebuilt. There was an issue...
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I wouldn’t tell anyone not to go with Intelerad, especially if they were starting from scratch and...
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Intelerad has some problems with their system. They are moving their headquarters, so they have had...
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Intelerad has been moving from a very old version of Sybase to Post Press for years. That transition...
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Our radiologists seem to be happy with IntelePACS. It is a stable system. It works well for them,...
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There are some things that could be better about the solution in terms of tools. It would be nice if...
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Intelerad is starting to charge us for little things. In most cases, they will make changes for us...
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Intelerad's most recent upgrades have been good, and the vendor has been proactive. I can see them...
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The people upstairs are trying to save money. The storage is costing a good bit. We are also looking...
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We haven’t been very happy with the quality of the vendor's support. It has gone down over the last...
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The system is very intuitive. IntelePACS has had several good upgrades over the years and has added...
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IntelePACS is pretty solid when it works. We haven't had any major roadblocks with our workflow...
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Some of Intelerad's installation prerequisites are a little dated. Their service needs to improve....
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Intelerad is a good partner. I like that we have a CSM who is assigned to just us. We know exactly...
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Sometimes, the vendor's support takes too long. We can log a ticket, but it may be months before...
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We have settled on IntelePACS to standardize across our organization. We are moving everything to...
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The way we architected IntelePACS makes it works incredibly fast. Our doctors don’t like to wait....
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We have had a lot of interactions with Intelerad’s support, and the support team continues to be...
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IntelePACS works very fast. We even rolled the viewer out to all the doctors’ homes. It is the only...
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IntelePACS is a big PACS. It is not meant for small imaging centers. Intelerad is way better than...
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Intelerad is the only vendor we have ever gone into an agreement with where they have always...
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The only area we have a lot of frustration with Intelerad on is the administrative side. We wish...
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One area we would like to see improvement on is Intelerad's road map. They have a very long road...
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Upgrades for IntelePACS can be problematic. Sometimes, Intelerad brings on new features, and we have...
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When we need support, Intelerad is more responsive than another vendor we use. Intelerad stays ahead...
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Intelerad charges us for everything. We are charged for the number of studies that move through the...
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IntelePACS has some handy tools, such as InteleBrowser, for doing the administrative portion of the...
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Intelerad’s service, R&D, and ongoing development and sustainment have degraded significantly over...
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The IntelePACS viewer is fairly easy and intuitive for radiologists. We have a large number of ad...
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Over the past couple of years, any additional feature, function, or module from Intelerad has now...
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From a customer perspective, it appears as if Intelerad has moved away from their original...
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