IntelePACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
If we can get a lot done and if certain changes happen, I'm hoping my satisfaction with IntelePACS...
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Product
I don’t feel that Intelerad’s software is well adapted to a hospital system. It is meant for smaller...
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Product
Intelerad doesn't have a lot along the lines of a tech workflow that works in concert with the...
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Relationship, Operations
The vendor hasn’t ever actually trained us. We did all our training with a third party. Intelerad...
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Value
We work on a per-study fee with Intelerad. We did a lot of math back in the day, and they were...
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Product
The platform GUI is very easy to get into, and the system is intuitive for the most part.
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Relationship
A lot of the answers Intelerad has given us have changed over time, with no change to our questions....
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Loyalty
The vendor didn’t put a lot of foresight into how to handle our hospital system. We are learning as...
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Culture, Relationship
It seems like there is a lot of pressure on Intelerad from investors. Intelerad started out strong,...
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Culture, Loyalty, Relationship
We have already been shopping and hunting around to see whether we will go in deeper with Intelerad...
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Relationship
Working directly with a few key Intelerad folks is great. Everyone is engaged, and things get done....
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Product
Although the system seems to be more stable, there are many things left to be desired about this...
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Relationship, Product
Things are getting better with IntelePACS. Things were pretty rough there for a while. Intelerad's...
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Loyalty
The industry has changed. There are so many new players in the market right now. I wouldn't say that...
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Relationship, Operations
When going through separate projects within Intelerad, they could have a single project manager to...
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Operations
Intelerad has video, web-based training that we can do on our own, and we can also pay for remote...
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Relationship, Value
Intelerad could have better communication. Usually, if something is critical, we call the support...
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Relationship
Intelerad’s support has gotten better. We still have some trouble with some of the upgrades and...
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Relationship
Intelerad’s response time has gotten a little better. We are calling them on it more, and we have a...
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Relationship
Intelerad is middle-of-the-road when it comes to proactive support. If they have software that tells...
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Loyalty, Relationship
We had issues with Intelerad. They started buying so many different products that their service got...
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Loyalty, Product
Intelerad doesn't currently have some obvious functionality that they might put in their newer...
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Loyalty
We do have an RFP out. We are looking to replace our current PACS. We just need some updated...
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Relationship
Intelerad's service is not proactive in any shape or form. We have to drag the vendor kicking and...
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Product
IntelePACS is basically hardcoded with every interface client. It is not flexible for the PACS...
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Product
IntelePACS is pretty easy to use. It is simple and does what we need it to do. It is not the belle...
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Value
IntelePACS is cheap in terms of PACS products, and that is why I'm stuck with it for several more...
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Value
Intelerad definitely loves to charge for every little thing. That is a battle with every ask.
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Loyalty
We have been actively exploring new PACS products and have done extensive research on competitors....
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Relationship, Product
With IntelePACS, I would like to see better support and integration for AI tools. In recent...
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Loyalty, Relationship
We have complained to Intelerad a lot, and I know we are not the only ones. They have improved over...
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Operations
The training for IntelePACS has been a challenge. If we could change the training we receive from...
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Relationship
Intelerad’s support has really declined over the past few years. They have gone through major...
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Product, Value
When we first migrated IntelePACS to the cloud, we couldn't get prior studies in a timely fashion....
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Loyalty
After we had used IntelePACS for a few months, we started looking to switch systems again because of...
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Culture, Relationship
We meet with Intelerad constantly. In our next meeting, they are going to try to sell us on all of...
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Product
We have downtimes with the system at least every month, and those downtimes often last for a couple...
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Operations, Product
IntelePACS is not an easy tool to use. Of course, the more capabilities we have, the more levels...
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Culture, Relationship
Intelerad didn't keep any promises for the first several months we worked with them, and now they...
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Culture, Relationship
We have had many times in the past where Intelerad has said that something was going to work a...
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Loyalty
Depending on the location and whether there was anything better available, whether the money made...
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Relationship
Intelerad’s support is still not good in terms of what we really need for a product that is this...
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Culture, Value
Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...
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Relationship, Operations
When we first got the system, my responses about it were much more favorable. Then, Intelerad was...
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Product
Our radiologists like the system's user interface. It seems to be effective for viewing images and...
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Loyalty
The vendor hasn't made any significant developments. They have delivered things through...
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Relationship, Operations
We have a lot of customer service issues, and our development of the product has been minimal. The...
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Operations
We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...
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Product
We use IntelePACS primarily as a diagnostic PACS. It is good at scanning patients and doing CT and...
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Loyalty, Relationship, Product
Intelerad is taking active steps to solve the biggest issues that we currently have with them. Those...
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Loyalty, Relationship
With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...
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Product
The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...
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Relationship
We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...
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Loyalty, Product
Intelerad does not keep all promises. Our issue is their ability to provide us with the integration,...
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Loyalty, Relationship
Intelerad doesn't deliver new technology that meets our needs yet. However, the promise is there....
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Culture
With Intelerad, timelines constantly get pushed back. Those timelines may not be realistic...
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Relationship
Intelerad could improve their support by shortening their response times and making sure that the...
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Value
Intelerad's charges aren't as insane as the charges from our other vendor, but instead of bundling...
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Relationship
One of our biggest complaints about Intelerad over the past couple of years was their support team....
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Relationship
We do have a dedicated account representative and success manager, and we have recurring calls with...
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Culture
We get billed for instances, whether the instance is for storage or anything of that nature; we...
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Relationship, Product
Anytime there is a change, it is more painful than it needs to be. There have been changes in our...
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Relationship, Operations
All our eggs are in the Intelerad basket. Our biggest complaint over the past two years has to do...
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Loyalty, Relationship
We get a lot of involvement from Intelerad. I am seeing some movement in the right direction.
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Relationship
We see some support issues with Intelerad, such as timeliness issues with ticket or case resolution....
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Operations, Product
IntelePACS is very good and extremely easy to use. Overall, we have had a good experience.
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Loyalty, Relationship
I hope my satisfaction is at the highest score next year because Intelerad has listened to us...
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Culture, Value
We have felt in the past that we have been nickel-and-dimed for things, and we have pushed back on...
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Operations, Product
IntelePACS is a solid PACS; I like it. Ease of use is always the challenge, but our PACS portal is...
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Operations
IntelePACS is a good system when it is architected properly. But during a recent project with...
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Relationship
I gave the vendor a lower score on supporting integration because of the support we have had with...
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Value
Overall, the vendor is doing a good job of checking the boxes. Our pain point is that our CSM...
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Operations, Product
The vendor seems to have certain aspects down pat, and their upgrade process is definitely one of...
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Relationship
We have a CSM who we meet with routinely. That person just doesn't seem to know who to talk to in...
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Operations
The initial training for IntelePACS was rather good, but ongoing training is nonexistent. During the...
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Operations, Product
IntelePACS could be vastly improved by the little things, like a better online user database. The...
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Operations, Product
IntelePACS is easy to install and implement at a surface level. Navigating the usage of the system...
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Value
Intelerad definitely charges us for everything we do. We are charged for every single case. If our...
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Operations, Product
Intelerad could do a better job with upgrades. Every time we do an upgrade, there are always new...
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Relationship
When we first went with Intelrad, they were a much smaller company, and IntelePACS was very much the...
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Operations
The vendor's training is nonexistent. We just found out that there was a module that we could have...
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Relationship
The vendor's executives are a little more prone to know how to talk to our engineers, and we can be...
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Loyalty
The vendor hasn't kept up with the industry. They have purchased some other companies and tried to...
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Operations
A lot goes wrong with implementations. I am dealing with an upgrade that I still have a certain...
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Culture, Product, Value
We have always had pretty fair negotiations. With our facility type, we usually get a much better...
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Culture, Relationship, Value
Years ago, I was a huge Intelerad fan, and I was extremely satisfied with the product's overall...
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Loyalty
When it comes to whether IntelePACS is part of our long-term plans, there are a lot of different...
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Value
I have been with Intelerad for over a decade, so I don't really know how they price things or what...
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Value
We saw Intelerad get in the habit of nickel-and-diming us. I would not say the issue is completely...
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Loyalty, Relationship
Intelerad is working on getting customers to the cloud with AWS. They have already made some...
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Loyalty, Operations, Product
We saw some issues with IntelePACS, and we had some downtime and problems with an upgrade. Things...
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Loyalty, Relationship
Intelerad has some struggles. There was a series of tough acquisitions they were not ready for, and...
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Product
One thing I appreciate about IntelePACS is the scalability and ability to handle a large volume of...
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Product
I would advise someone going on IntelePACS to not do it. Intelerad is not well equipped to handle...
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Operations
The training for IntelePACS was very textbook and generic. It could be improved by being a little...
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Relationship, Operations
It has been a rough implementation with IntelePACS. Intelerad isn’t able to handle an organization...
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Loyalty, Relationship
We are leaving Intelerad because Intelerad is awful. Their support is the worst in the industry that...
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Relationship, Operations
Getting an upgrade or an update or getting anything from Intelerad is difficult. The number of...
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Culture, Value
As long as we stay within our defined purchase plan for our PACS licensing, we are fine with...
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Product
IntelePACS works, and we are using the basic functionality that it is capable of in the way that...
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Relationship
Intelerad’s support is just awful. We are lucky to get a response, even if we are calling them...
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Culture, Value
I wouldn't recommend IntelePACS to anybody. I wouldn't recommend it to a competitor, and I wouldn't...
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Product
With IntelePACS, the feature gap right now is on the work list assignment engine functionality. That...
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Product
The IntelePACS viewer we have is very intuitive. It functions well, and users like it. For general...
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Relationship
Intelerad has fallen short in their support for our specialty. They failed to deliver several key...
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Relationship
Because we are behind on the vendor's current commercial platform, the support we receive from...
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Operations
The only training we have had has been within a specific specialty. We had applications training and...
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Loyalty
The version of IntelePACS that we have is a legacy platform. We are behind on what the vendor's...
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Value
Intelerad doesn't want to talk with us for less than a couple thousand dollars, and if we need some...
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Operations, Product
The upgrades for IntelePACS could be improved through improved communication. As a group that is...
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Operations
Intelerad has videos that are 10–15 years old, so I would like more recent training videos that are...
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Culture, Value
Every month, we spend a ton of money up front on a per-study basis to buy the license, and in our...
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Loyalty, Product
The system is performing, and it is good, but I'm not seeing any new technology. Basically, the...
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Relationship
We could add an organization code for a new facility or client ourselves if we had permission....
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Relationship
We have an account manager who has scheduled, recurring check-ins with our company to try and stay...
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Loyalty
We are not going to change our PACS, but we may change the worklist that comes with the PACS. I...
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Relationship
Intelerad has really upped their game on customer support. A few years ago, it took longer to get...
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Value
I am not at all likely to recommend Intelerad. Intelerad absolutely tries to charge for every little...
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Relationship
Ongoing support is definitely one of Intelerad's weaker areas. They have made some improvements, so...
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Relationship
The vendor's executive involvement is getting better. We recently had a call with one of the...
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Operations
Intelerad has made some improvements in their implementation services, and I am trying to...
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Value
IntelePACS does okay at what it does. And when it works, it is simple and works well for the end...
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Loyalty
IntelePACS is not part of our long-term plans. We are evaluating different PACS options. We will...
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Relationship
Nobody at Intelerad really knows us, and their customer success team just sort of pushes stuff...
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Relationship
My concern with Intelerad is that anything that we request or need gets put onto a road map that is...
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