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User Commentary
Relationship
Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....
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Operations, Product
IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....
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Product
We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....
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Value
Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...
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Relationship
When we have talked to Intelerad in the past about trying to get their application refactored, the...
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Loyalty, Relationship
Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...
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Relationship
Intelerad has changed everything with their support. We have to fight our way through the lower...
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Product
We have some integrations with Intelerad, but there is a lot to be desired. In terms of...
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Relationship, Product
Intelerad does not do well at delivering new technology. Especially since they were acquired by...
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Relationship
Proactive service is something Intelerad does very well. They have great monitoring that...
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Operations, Product
We would like to see webinars about new features or quick online tutorials that a viewer can access...
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Operations, Product
IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...
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Relationship, Product
Intelerad is going through a few growing pains. They ended up purchasing a lot of products, and that...
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Relationship, Operations
We get the right tech most of the time, and we communicate with them regularly. There have only been...
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Product
We are doing a couple of migrations from other PACS, and those other PACS are definitely poorer than...
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Loyalty
We have been camped out for so long with IntelePACS that people are used to it. After we go to the...
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Relationship
Intelerad hasn’t kept all their promises. They haven't forced us to upgrade to stay current as...
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Relationship
We asked to be upgraded, and only recently were we able to get a date. I had to talk directly to...
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Product
There is a key component to radiology that should have been addressed in the older version of the...
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Relationship
Intelerad had an issue where every so often they were changing out our representative, but we have...
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Loyalty
I expect my overall satisfaction with Intelerad to increase in the next year. I expect to be able to...
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Loyalty
IntelePACS is definitely part of our long-term plans. We are putting a lot of effort into upgrading....
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Relationship
Intelerad has a nice help desk portal. We have asked the vendor about complicated things, and things...
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Relationship
Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....
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Relationship
Intelerad would be the first thing out of my mouth when talking about my favorite vendors....
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Culture, Relationship
Intelerad keeps their promises. The development timelines are not always what they are suggested to...
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Operations, Product
The most recent major upgrade exposed some problems that already existed and became worse. That...
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Value
There are some features that should be part of the system that the vendor wants to charge too much...
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Loyalty, Product
Intelerad does a good job of supporting our ability to use the product to read from other systems'...
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Relationship
I wish Intelerad would listen to us more on what they need to do to support mammography reading in...
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Relationship
We get a lot of communication from Intelerad, although I don't know that the communication is always...
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Relationship, Operations
Intelerad doesn't always listen to us. I wish they would listen to us a little more. We tried to...
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Loyalty
Our organization is growing, and we are struggling with finding a product to keep up with us. So we...
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Relationship
We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...
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Value
We have struggled with going to a new release of IntelePACS and either finding it is not supported...
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Relationship, Product
We have looked into taking the system to the cloud, but there is some storage design Intelerad has...
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Relationship
Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...
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Operations
I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...
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Product
The basic features and functions of the product work; our users can do the basics. There are some...
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Relationship
Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...
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Loyalty, Relationship
The vendor has had a significant number of senior technical resources depart. That has compromised...
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Value
The vendor has had issues with quality control in their research and development department. Almost...
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Product
There are some limitations to the integration. The primary issue is the product's inability to...
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Operations, Product
Our radiologists find the product to be very easy to use. A large group of our intermittent...
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Culture, Relationship
I used to interact with the executives on a regular basis. But since the vendor was sold to a...
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Operations
With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...
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Relationship, Product
Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...
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Product
An improvement I would like to see the vendor make is consolidating web apps better. I would like to...
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Relationship, Product
The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...
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Relationship, Operations
The product has been good, but we wouldn't buy it again. The support team hasn't kept up with our...
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Relationship
Our experience with IntelePACS has been good. We are fully hosted, so Intelerad hosts several of our...
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Relationship, Operations
During the go-live, Intelerad set up all of the test servers for us. When it came time to do the...
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Culture, Operations
Trying to integrate another organization into our Intelerad instance has been a struggle. But that...
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Loyalty
Even though we are running off of a single worklist engine, people still have to use two different...
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Relationship, Operations, Product
It was a little difficult to get IntelePACS and our worklist engine to work properly together and...
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Relationship
The service that our IT staff gets from Intelerad is not quite as robust or as responsive as they...
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Loyalty, Relationship
Generally, Intelerad delivers on their promises and does a good job, but there are some things we...
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Product, Value
One thing I have talked to Intelerad about that they have not really been responsive to is creating...
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Loyalty, Product
IntelePACS is rather intuitive to use. It is highly configurable, and that has been the feature most...
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Product
IntelePACS has suited us very well as an organization. People really liked our old PACS, and it was...
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Relationship
Intelerad's development team is very engaged with our organization. The team works hard to...
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Product
Our radiologists love the high level of customization and functionality the product has.
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Product
We would value increased communication and documentation about product features so we could better...
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Operations, Product
Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...
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Product
We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...
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Relationship
Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...
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Relationship
We have a client success manager that we can turn to. There is a mechanism there for us to help us...
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Product
IntelePACS is mainly made for administrators, and there are things in the product for administrators...
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Relationship
We don't have a lot of problems with the product, but Intelerad is not very responsive when we do...
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Culture, Relationship
Intelerad doesn't make a lot of promises. They are really careful to not say they will do something...
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Product
IntelePACS is not as good as other products because it can't deal with multiple MRNs. It can deal...
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Product
IntelePACS is very stable and reliable, but there are some design issues because the design is too old....
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Relationship
Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...
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Product
I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....
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Product, Value
IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...
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Relationship
Intelerad's product works really well. However, we aren't pleased at all with the vendor's support...
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Culture
Intelerad's sales teams haven't been nearly as helpful as we would have liked. It takes a long time...
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Operations
The implementation that we did with Intelerad was slow, and it required a lot of extra effort on our...
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Product
We aren't able to send images that have been marked up back to the remote PACS. We would like to be...
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Product
We integrate IntelePACS with our radiology reading groups, and we integrate our PACS into our EMR....
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Product
We very rarely have any downtime with IntelePACS. There is a lot of redundancy built into the...
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Culture, Relationship
Intelerad had identified either that they would develop a cardiology PACS as part of their offering...
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Product
Intelerad has multiple products that are available at our site that are used for different purposes....
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Relationship
Intelerad’s support team can be inconsistent. Sometimes we can contact Intelerad and they will...
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Relationship
Intelerad has a lot of monitoring in their solution, and they will proactively start tickets before...
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Operations
The trainer that Intelerad gave us was not great, and they should have done a better job on that. We...
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Product
Intelerad has their PACS solution broken up into different sections, so it is a little more...
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Relationship, Operations
Intelerad sends us updates if there is any maintenance or anything like that. They communicate...
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Relationship
If we put in a ticket, it doesn't get worked because the vendor's support people are super busy. We...
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Product
We have a monstrous number of servers to maintain and take care of for a PACS solution. Having said...
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Culture, Loyalty, Operations
Intelerad is behind the times. When we signed on with them, they were an up-and-coming company, and...
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Relationship
The quality of the vendor's support staff has gone way down. Intelerad is buying every radiology...
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Loyalty, Product
As many woes as I have with Intelerad's company, Intelerad's product works pretty well. So I am...
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Product
The product has a pretty complete critical results module. But we can't send in information, such as...
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Product
The product has looked the same for many years. It might have been completely overhauled in the...
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Relationship
Intelerad is snapping up companies, and doing so could help the vendor meet our needs. But from a...
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Loyalty
We aren't overly happy with Intelerad's product. We selected it because the vendor claimed that...
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Relationship, Operations
With IntelePACS, we have to open tickets for pretty much everything. If we are lucky, the vendor...
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Relationship, Operations
We have had issues with Intelerad's DICOM and the implementation process that Intelerad uses....
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Relationship
Working with IntelePACS has been a frustrating endeavor. Our experience would improve if the vendor...
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Operations, Product
The vendor's upgrades introduce new problems. We expect that from most vendors, but Intelerad's...
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Product
From our physician’s perspective, the features that are in IntelePACS make it an all-encompassing...
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Relationship
Intelerad’s support team is terrible, but not as terrible as other vendors' support teams. Intelerad...
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Loyalty, Product
Intelerad is continuing to add functionality and features to their product. Even though we are on an...
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Product
The addendum workflow for radiologists is still missing; that workflow was promised years ago and...
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Relationship
It is very difficult to address issues with Intelerad. Intelerad does things a lot differently than...
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Relationship
We have had to place quite a few tickets with Intelerad, and some tickets are several months old. We...
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Relationship
There are people at Intelerad who can get to our things a bit faster, but over time, their response...
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Value
Anything outside of fixing normal, daily issues seems to involve charges, and we have seen several...
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Loyalty
The system handles mammo and tomosynthesis very well, and that is one of the reasons we initially...
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Product
IntelePACS is a pretty solid system. Our doctors love it. Our technical people have some complaints...
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Relationship
There are a lot of negative things that I could say about Intelerad's support and the vendor's...
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Relationship, Operations
Intelerad does a pretty good job of monitoring the system. We now have contacts; I don't know that...
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Product
The architecture of IntelePACS is old and getting outdated. I have not seen a lot of investment in...
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Loyalty
We are an organization focused on large imaging volumes. We originally chose IntelePACS because...
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Loyalty, Relationship
The vendor's support has suffered, and all of the changes and acquisitions have really hurt...
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Value
Intelerad does charge us for some things. I don’t think they charge us for everything, but they do...
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Relationship, Operations
If the service team members had more experience and there were tighter implementation timelines,...
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Loyalty
The platform is definitely going to take us into the future, and we will really do well with the...
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Operations
Part of the training we received from Intelerad introduced some confusion on our side because...
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Operations
Intelerad did great on our implementation. We had enough resources to help us, and the vendor guided...
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Operations
The training Intelerad provided for our radiologists was thorough. The vendor spent a considerable...
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Relationship, Operations
There are times when I do reach somebody at Intelerad who can support me quickly over the phone. In...
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Operations
During the first few months of installing IntelePACS, we dealt mostly with the implementation...
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Operations, Product
Intelerad took the time to integrate any third-party applications we had into IntelePACS. That...
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Product
Our radiologists would not rate IntelePACS as high as I would. There are things we would expect any...
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Product
I like IntelePACS because it is all web based. I can support it from home, and that is amazing. That...
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Loyalty
Intelerad has the technology we need, but it doesn't get deployed for us due to a lack of resources...
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Culture, Loyalty
The vendor said they would move to a more expensive solution for hosting to create more long-term...
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Relationship
From a customer support standpoint, aligning with the company's vision is very difficult. We have...
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Operations
Intelerad has a very nice support and training system in place. So if I have a radiologist who needs...
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Relationship
The vendor monitors the system 24/7. If there is an issue, the vendor will address it or reach out...
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Relationship, Product
Intelerad could do better on the innovation side when dealing with their back end. The vendor does...
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Relationship
I think the vendor is struggling on the support side. It takes a while to get a response on some...
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Relationship
Our CSM goes to bat for us. We can reach out, and they have been very helpful. We had a PM that we...
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Loyalty
Our radiologists really like IntelePACS. It is easy to use. The vendor is finally coming out with a...
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Relationship, Operations, Product
After our last few upgrades, we ended up having code blues. Our systems went down, and we had to...
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