IntelePACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Intelerad's ticketing system is easy to use, but like a lot of organizations, if anything gets into...
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Operations
Our recent upgrade for IntelePACS went smoothly. We didn't have any issues, and everything was well...
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Relationship
Integration is one of Intelerad's strong suits. One of the reasons we like Intelerad is their...
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Relationship
Our customer success manager from Intelerad is active. There have been times when Intelerad has led...
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Loyalty
We combined some organizations, and we all had different PACS solutions. So we combined into one...
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Relationship, Operations
If it were my decision, I would not buy IntelePACS again. Intelerad wasn't ready for our size. Their...
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Operations
Overall, I would rate Intelerad's implementation services for IntelePACS in the middle of the road....
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Operations
Intelerad's training was okay. Intelerad had a few snafus. Overall, the implementation could have...
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Product
IntelePACS' stability rates low. That is where a lot of the problems we have are. There are lots of...
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Operations, Product
IntelePACS works fine in terms of interoperability. I can't think of anything it is not working...
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Relationship
Intelerad's sense of urgency seems to be low sometimes. There are times when we are down, and our...
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Relationship
Intelerad reduces our pain points and helps us achieve what we need to achieve, but I feel like we...
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Culture
We were just hit with a statement of work from Intelerad for something that they hadn't billed for...
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Product
My radiologists love the operational product. When I say that they love it, I mean that they like...
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Loyalty, Relationship
The most disappointing thing is that IntelePACS hasn't changed. The vendor had some real problems...
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Product
There are certain PACS that IntelePACS has trouble accepting images from. That needs to improve.
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Relationship
I had a poor opinion of Intelerad a couple of years ago. I didn't care for the PACS, and the...
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Loyalty
Intelerad is doing a better job of looking at how they can deliver new technology that will improve...
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Value
Nickel-and-diming has improved. We used to get an invoice for every single thing. The vendor is...
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Relationship
Intelerad recently talked to us about the cloud and our options moving forward. We have not made any...
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Relationship
The support is good when we get to the right person. The support is getting better, and the...
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Operations, Product
We have seen several improvements within Intelerad. Many of the improvements have been advocated by...
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Culture, Value
I would like to see the vendor do better in terms of charging for every integration. I understand...
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Relationship
Intelerad has taken the time to work on their newsletter, which is informative and well written. I...
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Relationship
We can tell the culture of an organization easily when we interact with its employees because the...
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Operations
I went to PACS admin training for Intelerad several years ago when I was learning all the tools. I...
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Loyalty, Product
IntelePACS works the way the vendor intends for it to work, but our business needs are not met by...
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Relationship
Intelerad's mentality is to provide a lot of different websites and solutions. All of those are...
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Relationship
When we describe a problem in a ticket to a tier-one customer support person at Intelerad, they will...
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Relationship
Over the years, we have had several different account managers from Intelerad. The vendor's turnover...
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Culture, Value
I don't know how much of this is a reflection on Intelerad's people, but when the vendor was...
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Relationship
My experiences with Intelerad's support haven't been good. They have been very lacking. We have too...
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Relationship, Operations
I am not aware of anything that Intelerad is doing proactively. That is something they could work...
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Culture, Relationship
One area in particular where Intelerad hasn't kept all of their promises is with the support of...
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Culture, Product
In general, the system works as advertised. We bring in studies, and we can route them, archive...
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Relationship, Operations, Value
Switching to Intelerad's cloud platform is a very challenging process. The vendor's front-end...
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Relationship
Intelerad's support has drastically dropped off over the last couple of years, and it is at a pretty...
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Loyalty, Product
Our radiologists like IntelePACS' viewer, and that is the primary reason that we have kept the...
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Operations, Value
The charges that are unfair or unexpected from Intelerad are mostly on the implementation side.
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Product
To take us into the new age of architecture, Intelerad would essentially have to rewrite their...
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Relationship
A lot of the changes that Intelerad has made at the top have really impacted their ability to...
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Relationship
When we started asking Intelerad about their plans to develop a more cloud-native solution in AWS,...
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Loyalty, Relationship, Product
In general, the product is high functioning compared to a lot of competing products. It is my second...
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Product
The radiologists use IntelePACS the most. They need the most out of this type of product. The...
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Relationship
The support used to be good, but it has gradually gotten worse. Intelerad needs a lot of help. They...
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Relationship
IntelePACS is still subaverage for everyone who is not a radiologist. Intelerad’s competitors have...
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Product
Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...
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Relationship, Product
For the most part, we have good insight as to what is going on with Intelerad if there is an issue.
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Relationship
We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...
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Product
Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....
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Value
With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...
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Operations
When we signed with Intelerad, we were promised a couple of core features that would take months to...
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Loyalty, Product
We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...
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Product
The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...
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Product
There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...
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Product
Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....
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Relationship
Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...
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Value
Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...
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Product
Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...
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Loyalty, Product
In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...
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Relationship
Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...
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Operations
During our implementation, the person at Intelerad who was in charge of configuring the new servers...
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Loyalty, Relationship
We have had a number of support cases with Intelerad that it has taken longer than expected to get...
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Operations, Product
Intelerad could work on the system's ease of use. Right now, our people have to log into different...
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Value
I would have a couple of reservations about buying IntelePACS again. Some of that is because the...
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Relationship, Product
The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...
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Product
I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...
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Relationship
Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...
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Culture
Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...
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Relationship
We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...
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Relationship, Product
With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...
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Relationship
The client success managers are helpful and care about the customers. The support team does not...
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Relationship
Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...
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Relationship
When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...
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Relationship
Of all of the PACS vendors I have used, Intelerad has the slowest customer service group that I have...
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Loyalty, Product
We can easily support the solution on all of our RAD machines. That is probably why we stick with...
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Relationship
We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...
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Relationship
Our organization has gone through significant growth in the system over the last couple of years....
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Loyalty, Product
Intelerad’s product is good but not great. It is not the superior product out there. We are looking...
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Product
IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...
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Relationship, Operations
Our two largest concerns with IntelePACS are the product road map and service and support. It seems...
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Operations, Value
It would go a long way even if Intelerad provided video training on an annual basis, like updated...
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Relationship, Product
One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...
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Relationship
The Intelerad customer support is bad. They need to remember that they are providing PACS services...
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Relationship
We need technical account managers and an escalation path. We have some engagement from Intelerad,...
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Loyalty, Relationship, Value
Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...
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Relationship
Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...
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Loyalty, Relationship, Value
Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...
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Culture, Relationship, Product
IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...
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Loyalty, Relationship
Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...
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Product
IntelePACS is one of the few products on the market that can incorporate multiple organizations in...
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Relationship
The support is awful. Solutions are delayed until we go to higher executives to raise the...
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Relationship, Product
I don't think there has been a measurable difference in the product in the last several years. The...
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Relationship, Product
The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...
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Product
I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....
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Loyalty, Value
Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...
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Product
The system is good. Intelerad is a small company. I think we would look at their system if we were...
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Culture, Relationship, Operations
Intelerad was very good in the beginning. They went through a period where they were purchasing a...
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Loyalty
We always hope for improvement, so if we stay with the vendor and make some changes to some of their...
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Relationship
If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...
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Relationship
Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...
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Loyalty, Relationship
I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...
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Culture, Loyalty
We have struggled with the product since the day we signed the contract and started the...
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Product
There are things that the radiologists are happy with in the product in terms of accessing and...
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Relationship, Value
The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...
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Loyalty, Relationship
Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.
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Relationship, Operations
We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....
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Relationship
We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...
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Culture
The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...
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Product
One of the facilities we work with uses a PACS from Intelerad. We were told that because that...
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Relationship, Product
Our success manager is great. We interface mostly with them, and I can even tell that they are...
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