Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
The vendor has a new policy where they are trying to charge for things that they didn't charge for...
Login or Create an Account to see details.
I love that the vendor actively monitors and maintains the servers. That is one of my favorite...
Login or Create an Account to see details.
The architecture of the product is very well done. It has multiple servers and the ability to scale....
Login or Create an Account to see details.
The vendor's frontline support is very bad. The initial contact information we have for support is...
Login or Create an Account to see details.
When we get training on the system, it is good, but the vendor obviously doesn't want clients doing...
Login or Create an Account to see details.
Overall, we are very pleased with IntelePACS. Not much has changed with the actual PACS interface....
Login or Create an Account to see details.
Intelerad needs to make a lot of changes. My biggest frustration is that they promise an ability to...
Login or Create an Account to see details.
There has been a lot of turnover at the top of Intelerad, and that has been difficult. If I meet...
Login or Create an Account to see details.
Intelerad doesn’t avoid charging for every little thing, but they are better in that area than they...
Login or Create an Account to see details.
IntelePACS continues to be very stable. We have gone through a few upgrades, which have all been smooth....
Login or Create an Account to see details.
Intelerad is in the same boat as everyone else when it comes to support. They have lost a lot of...
Login or Create an Account to see details.
Intelerad is up front and honest about charges. No unforeseen charges have come up.
Login or Create an Account to see details.
The Intelerad executive team is very engaged. Every time that we have an issue, a very high-level...
Login or Create an Account to see details.
Intelerad has changed their support system several times. Sometimes an issue doesn't get submitted...
Login or Create an Account to see details.
We have regular meetings with our client success manager. That is good.
Login or Create an Account to see details.
We have had several client success managers over the years. Some of them have moved up in Intelerad,...
Login or Create an Account to see details.
The upgrades we need are getting pushed back. One of the delayed upgrades affected a patient safety...
Login or Create an Account to see details.
Sometimes when we are having extreme difficulty with IntelePACS, we question why we still have it....
Login or Create an Account to see details.
The vendor tries to charge for everything. That is how Intelerad makes their money. They could be...
Login or Create an Account to see details.
Intelerad promised us load balancing, but that didn't happen. The vendor made us get more servers,...
Login or Create an Account to see details.
One of the common problems we have had with IntelePACS is that the updates invariably break...
Login or Create an Account to see details.
The radiologists love IntelePACS. It is user friendly and intuitive. We can send images and set...
Login or Create an Account to see details.
We have had a lot of problems with getting multifactor authentication, which is a big thing right...
Login or Create an Account to see details.
Unexpected costs from Intelerad have been a complaint over the last couple of years. Things we were...
Login or Create an Account to see details.
There are upcoming features we are looking forward to that we don't have access to today with our...
Login or Create an Account to see details.
Intelerad is doing a good job of introducing new features around workflow and BI. Their acquisition...
Login or Create an Account to see details.
Historically, the support from Intelerad has been very good. The vendor has gone through periods of...
Login or Create an Account to see details.
Intelerad does very well in terms of executive involvement. We are very happy with our account...
Login or Create an Account to see details.
We have used a lot of PACS solutions, and Intelerad's is the only one that brings all our business...
Login or Create an Account to see details.
IntelePACS is a very good, sound product. Intelerad offers many great features, like the ability to...
Login or Create an Account to see details.
I like the direction Intelerad is moving. They are growing fast and are pretty aggressive. They have...
Login or Create an Account to see details.
There aren’t too many Canadian companies out there that so many people use. There are many...
Login or Create an Account to see details.
I have only had two account managers from Intelerad that have ever reached out to me, actually made...
Login or Create an Account to see details.
I opened a ticket recently with Intelerad. A few days after I opened the ticket, I got a response...
Login or Create an Account to see details.
My biggest issue with Intelerad is the lack of communication from the account manager given how much...
Login or Create an Account to see details.
Intelerad said they had a cardiology PACS they wanted to show us. We did the demo. My administration...
Login or Create an Account to see details.
I don’t like that we have three different things we can do to get into the system. InteleViewer is...
Login or Create an Account to see details.
I believe we are keeping the product for the long term, but the radiologists who have more of an...
Login or Create an Account to see details.
We certainly get some charges over time, but the vendor has been fair with the cost. IntelePACS was...
Login or Create an Account to see details.
The training was very good in the beginning when the vendor had someone on-site training us. The...
Login or Create an Account to see details.
The product certainly does what the vendor says it will do. The product has issues occasionally, but...
Login or Create an Account to see details.
We have an EHR that IntelePACS needs to interact with, and the EHR is not friendly at all in terms...
Login or Create an Account to see details.
When I put in a work ticket for support, it sometimes takes a little while to get some action on it,...
Login or Create an Account to see details.
The vendor has an analytics module, and we want it to be able to search, analyze, and do things. The...
Login or Create an Account to see details.
We have had a certain issue with the system for years. The vendor always tells us that fixing that...
Login or Create an Account to see details.
Intelerad has experienced a significant brain drain in their technical resource and engineering...
Login or Create an Account to see details.
We supposedly have a number of monitoring triggers built into our system to look at our capacity,...
Login or Create an Account to see details.
We are dealing with an antiquated platform. Our current system has some very significant limitations...
Login or Create an Account to see details.
One of our stumbling blocks with Intelerad has been that end users and technical support people on...
Login or Create an Account to see details.
When we want to add additional simple features to Intelerad's system, we are charged for the...
Login or Create an Account to see details.
Intelerad's application trainers are very confident. They can effectively deliver training to our...
Login or Create an Account to see details.
I would not recommend Intelerad. They have taken a nose dive with their development and support over...
Login or Create an Account to see details.
There really isn't any training from Intelerad unless it is purchased.
Login or Create an Account to see details.
I have a feeling that Intelerad purchased Ambra because Ambra has been Best in KLAS for so many...
Login or Create an Account to see details.
We retain images, and I have rules in place for how long to keep them, but I have no ability to...
Login or Create an Account to see details.
IntelePACS is not a terrible PACS for end-user radiologists, but it is not great for overall...
Login or Create an Account to see details.
So far, the integration seems pretty good. We have had a few issues with the interfacing needing...
Login or Create an Account to see details.
I would like to see better user friendliness. There are certain features that are just not there or...
Login or Create an Account to see details.
Intelerad's support is not the greatest. I have had a ticket open for weeks, and the support team is...
Login or Create an Account to see details.
The system is pretty easy to learn and use compared to other systems that may work better in some...
Login or Create an Account to see details.
I have mostly worked in health systems that purchased bigger systems to handle higher volumes and...
Login or Create an Account to see details.
So far, Intelerad’s ongoing support hasn’t been the greatest. We have had some things that have been...
Login or Create an Account to see details.
I have reached out to the implementation team, and they have been pretty good about helping us. At...
Login or Create an Account to see details.
Intelerad is good at avoiding charging for unnecessary things. I like that we get a package deal and...
Login or Create an Account to see details.
The IntelePACS software is dependable and intuitive. I don't have to show people how to use it. They...
Login or Create an Account to see details.
I would certainly look at all of my options before buying IntelePACS again mainly because...
Login or Create an Account to see details.
When Intelerad's support people actually work on my things and help me out, they are very good at...
Login or Create an Account to see details.
IntelePACS is fantastic for the end user once it is built. Of course, there are things that...
Login or Create an Account to see details.
The user interface and the functionality for radiology groups are fantastic. Our radiologists can be...
Login or Create an Account to see details.
Intelerad sorely needs to work on deeper integration with Clario's and Ambra's products. The...
Login or Create an Account to see details.
Intelerad has a direction and is moving their products into cloud data solutions. Most PACS can...
Login or Create an Account to see details.
We are using IntelePACS for its viewer. The vendor acquired Clario Medical. We are standardizing...
Login or Create an Account to see details.
I like that we have a good working knowledge of IntelePACS. Our radiologists adore its technology. I...
Login or Create an Account to see details.
I don't care that IntelePACS still has a thick client. The vendor doesn't have a web solution. That...
Login or Create an Account to see details.
Intelerad keeps their promises, but it takes them forever. They definitely are lacking resources...
Login or Create an Account to see details.
Intelerad’s support people are not as fast as they used to be. Intelerad is still much better than...
Login or Create an Account to see details.
Intelerad has been very good at doing their admin courses. They can definitely teach us things when...
Login or Create an Account to see details.
The PACS is very solid, and I have worked with it for years now. I have worked with other PACS, and...
Login or Create an Account to see details.
Intelerad is very good when it comes to identifying a bug and reaching out to us. I don't see many...
Login or Create an Account to see details.
We haven't done an update for a while, but the updates have always been good. Our radiologists...
Login or Create an Account to see details.
The vendor is fair in terms of cost. If we have a question or concern about a charge, the vendor is...
Login or Create an Account to see details.
The training is good because Intelerad has a lot of online videos and training that we can access.
Login or Create an Account to see details.
It is about that time that we review our PACS and see what is out there being offered. I am not sure...
Login or Create an Account to see details.
IntelePACS is stable. It doesn’t go down. It is very important that we do not have crashes and...
Login or Create an Account to see details.
It seems like the vendor hasn’t gone anywhere with technology. We are still doing the same things we...
Login or Create an Account to see details.
Intelerad doesn’t promote a whole lot, so the product works well. What they say it does, IntelePACS...
Login or Create an Account to see details.
With Intelerad, we have to pay for everything. Every time we want something that most other...
Login or Create an Account to see details.
We are making changes with Intelerad, and that might be good. We are doing some storage in the cloud....
Login or Create an Account to see details.
IntelePACS is a decent PACS. Its hardware design, business approach, and software support are good....
Login or Create an Account to see details.
IntelePACS' uptime and reliability have been a success. The vendor has taken ownership of the...
Login or Create an Account to see details.
I wish that IntelePACS had the ability to restore deleted files. The system has a duplicate server...
Login or Create an Account to see details.
Intelerad could probably increase the value or technical capability of their PET software. I think...
Login or Create an Account to see details.
Ease of use is IntelePACS' biggest strength is its user-friendly interface. I like the multiplatform...
Login or Create an Account to see details.
When Intelerad first came on to the scene, the support was stellar. It was very good. As Intelerad...
Login or Create an Account to see details.
We don't get ongoing training from Intelerad, and we haven't had any training on the system since...
Login or Create an Account to see details.
IntelePACS can be a little hard to understand and train people on. It is a very good product. I am...
Login or Create an Account to see details.
Intelerad's support is in Canada, and they have a lot of French-speaking people. Sometimes, I find...
Login or Create an Account to see details.
We will be with Intelerad for a while. We don't plan on going anywhere.
Login or Create an Account to see details.
The vendor doesn't charge for certain configuration changes, but they do charge for little things...
Login or Create an Account to see details.
Our last upgrade wasn't good. It caused some headaches. There was someone working on the system, and...
Login or Create an Account to see details.
The vendor's phone support is good. They always call us back to close tickets. We have a lot of...
Login or Create an Account to see details.
We have seen a lot of turnover with Intelerad, especially lately. They have had a lot of changes to...
Login or Create an Account to see details.
Intelerad is good about customizing the system. Based on the stories that I have heard about other...
Login or Create an Account to see details.
IntelePACS has a simple application for its front-end viewer. I can just take the installer, put it...
Login or Create an Account to see details.
For the most part, we have had positive experiences with Intelerad. When it comes to reliability,...
Login or Create an Account to see details.
Intelerad is a nice little company. They were not hugely popular when we went with them. IntelePACS...
Login or Create an Account to see details.
Intelerad has been sold a couple of times now, and they have made some recent changes within their...
Login or Create an Account to see details.
I recommend IntelePACS to a lot of local health organizations and people who are looking for a PACS....
Login or Create an Account to see details.
If a radiologist has used any other PACS, I can have them trained within an hour or less, and they...
Login or Create an Account to see details.
Intelerad continually innovates the communications and viewing technology. They have put a lot of...
Login or Create an Account to see details.
Intelerad has a bunch of monitors built into the software that send email alerts. Tickets are...
Login or Create an Account to see details.
Over the years, we have gotten more and more involved with Intelerad, and we use several of their...
Login or Create an Account to see details.
Intelerad has been great to work with. Originally, there were some differences in perspectives in...
Login or Create an Account to see details.
After our recent upgrade, we gave more tools to referring doctors, particularly the doctors that...
Login or Create an Account to see details.
We have not had a whole lot of contact with the vendor's executive team since the acquisition when...
Login or Create an Account to see details.
I would say that IntelePACS is offering us some tangible outcomes. It is making us more efficient by...
Login or Create an Account to see details.
If we call in, we can get somebody on the phone from the right group pretty much right away most of...
Login or Create an Account to see details.
When we first became Intelerad customers, they felt like a mom-and-pop shop, and we had a very...
Login or Create an Account to see details.
We talked with Intelerad about extending our contract, and the person who was supposed to be talking...
Login or Create an Account to see details.
Intelerad is different than other vendors with updates. They have very stringent requirements...
Login or Create an Account to see details.
Intelerad has some very smart people that have been there a long time, and they have a lot of new...
Login or Create an Account to see details.
We have the contact information for several members of the executive team. But there is a little bit...
Login or Create an Account to see details.
We have been running a business successfully on IntelePACS for years. If we rolled back the clock...
Login or Create an Account to see details.
It is more work to keep the system going. Database indexes have to be rebuilt. There was an issue...
Login or Create an Account to see details.
I wouldn’t tell anyone not to go with Intelerad, especially if they were starting from scratch and...
Login or Create an Account to see details.
Intelerad has some problems with their system. They are moving their headquarters, so they have had...
Login or Create an Account to see details.
Intelerad has been moving from a very old version of Sybase to Post Press for years. That transition...
Login or Create an Account to see details.
Our radiologists seem to be happy with IntelePACS. It is a stable system. It works well for them,...
Login or Create an Account to see details.
There are some things that could be better about the solution in terms of tools. It would be nice if...
Login or Create an Account to see details.
Intelerad is starting to charge us for little things. In most cases, they will make changes for us...
Login or Create an Account to see details.
Intelerad's most recent upgrades have been good, and the vendor has been proactive. I can see them...
Login or Create an Account to see details.
The people upstairs are trying to save money. The storage is costing a good bit. We are also looking...
Login or Create an Account to see details.
We haven’t been very happy with the quality of the vendor's support. It has gone down over the last...
Login or Create an Account to see details.
The system is very intuitive. IntelePACS has had several good upgrades over the years and has added...
Login or Create an Account to see details.
IntelePACS is pretty solid when it works. We haven't had any major roadblocks with our workflow...
Login or Create an Account to see details.
Some of Intelerad's installation prerequisites are a little dated. Their service needs to improve....
Login or Create an Account to see details.
Intelerad is a good partner. I like that we have a CSM who is assigned to just us. We know exactly...
Login or Create an Account to see details.
Sometimes, the vendor's support takes too long. We can log a ticket, but it may be months before...
Login or Create an Account to see details.
We have settled on IntelePACS to standardize across our organization. We are moving everything to...
Login or Create an Account to see details.
The way we architected IntelePACS makes it works incredibly fast. Our doctors don’t like to wait....
Login or Create an Account to see details.
We have had a lot of interactions with Intelerad’s support, and the support team continues to be...
Login or Create an Account to see details.
IntelePACS works very fast. We even rolled the viewer out to all the doctors’ homes. It is the only...
Login or Create an Account to see details.
IntelePACS is a big PACS. It is not meant for small imaging centers. Intelerad is way better than...
Login or Create an Account to see details.
Intelerad is the only vendor we have ever gone into an agreement with where they have always...
Login or Create an Account to see details.
The only area we have a lot of frustration with Intelerad on is the administrative side. We wish...
Login or Create an Account to see details.
One area we would like to see improvement on is Intelerad's road map. They have a very long road...
Login or Create an Account to see details.
Upgrades for IntelePACS can be problematic. Sometimes, Intelerad brings on new features, and we have...
Login or Create an Account to see details.
When we need support, Intelerad is more responsive than another vendor we use. Intelerad stays ahead...
Login or Create an Account to see details.
Intelerad charges us for everything. We are charged for the number of studies that move through the...
Login or Create an Account to see details.
IntelePACS has some handy tools, such as InteleBrowser, for doing the administrative portion of the...
Login or Create an Account to see details.
Intelerad’s service, R&D, and ongoing development and sustainment have degraded significantly over...
Login or Create an Account to see details.
The IntelePACS viewer is fairly easy and intuitive for radiologists. We have a large number of ad...
Login or Create an Account to see details.
Over the past couple of years, any additional feature, function, or module from Intelerad has now...
Login or Create an Account to see details.
From a customer perspective, it appears as if Intelerad has moved away from their original...
Login or Create an Account to see details.
Featured Reports
Preferences