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IntelePACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CIO

Culture, Value

We upgraded, and a stated feature was said to work a certain way. We tested it, and it seemed to...

Nov 2024
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CIO

Product

IntelePACS has been stable for the most part. The providers are very happy with it. It works well....

Nov 2024
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CIO

Loyalty, Relationship

We are optimistic about moving to the most recent version. The challenges we will face when moving...

Nov 2024
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CIO

Relationship, Product

Minute things like changing out a certificate just tend to be messed up, and then we have to deal...

Nov 2024
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VP/Other Executive

Loyalty, Product

Some of the tools in IntelePACS work more efficiently than they did in our previous system. The...

Oct 2024
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VP/Other Executive

Operations

We had some people from Intelerad come on-site, and those people were pretty high quality. Intelerad...

Oct 2024
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VP/Other Executive

Culture, Operations

Intelerad made promises about the system's implementation that they didn't keep. They kept running...

Oct 2024
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VP/Other Executive

Product

There are some plusses to IntelePACS, but there are also a lot of minuses. The big minus is that...

Oct 2024
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VP/Other Executive

Loyalty, Product

We have the most challenges with breast imaging in IntelePACS. The system's workflows and hanging...

Oct 2024
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VP/Other Executive

Relationship

We have better communication with Intelerad now than we did in the past. We have some connections...

Oct 2024
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VP/Other Executive

Operations

I thought the implementation of IntelePACS was going to be a challenge, but it was unbelievably...

Oct 2024
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VP/Other Executive

Operations

We did our training for IntelePACS remotely, and there were problems with that. Organizations always...

Oct 2024
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Manager

Relationship

Intelerad's ticketing system is easy to use, but like a lot of organizations, if anything gets into...

Sep 2024
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Manager

Operations

Our recent upgrade for IntelePACS went smoothly. We didn't have any issues, and everything was well...

Sep 2024
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Manager

Relationship

Integration is one of Intelerad's strong suits. One of the reasons we like Intelerad is their...

Sep 2024
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Manager

Relationship

Our customer success manager from Intelerad is active. There have been times when Intelerad has led...

Sep 2024
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Manager

Loyalty

We combined some organizations, and we all had different PACS solutions. So we combined into one...

Sep 2024
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Manager

Relationship, Operations

If it were my decision, I would not buy IntelePACS again. Intelerad wasn't ready for our size. Their...

Sep 2024
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Manager

Operations

Overall, I would rate Intelerad's implementation services for IntelePACS in the middle of the road....

Sep 2024
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Manager

Operations

Intelerad's training was okay. Intelerad had a few snafus. Overall, the implementation could have...

Sep 2024
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Manager

Product

IntelePACS' stability rates low. That is where a lot of the problems we have are. There are lots of...

Sep 2024
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Manager

Operations, Product

IntelePACS works fine in terms of interoperability. I can't think of anything it is not working...

Sep 2024
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Manager

Relationship

Intelerad's sense of urgency seems to be low sometimes. There are times when we are down, and our...

Sep 2024
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Manager

Relationship

Intelerad reduces our pain points and helps us achieve what we need to achieve, but I feel like we...

Sep 2024
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Manager

Culture

We were just hit with a statement of work from Intelerad for something that they hadn't billed for...

Sep 2024
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CIO

Product

My radiologists love the operational product. When I say that they love it, I mean that they like...

Sep 2024
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CIO

Loyalty, Relationship

The most disappointing thing is that IntelePACS hasn't changed. The vendor had some real problems...

Sep 2024
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CIO

Product

There are certain PACS that IntelePACS has trouble accepting images from. That needs to improve.

Sep 2024
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Director

Relationship

I had a poor opinion of Intelerad a couple of years ago. I didn't care for the PACS, and the...

Sep 2024
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Director

Loyalty

Intelerad is doing a better job of looking at how they can deliver new technology that will improve...

Sep 2024
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Director

Value

Nickel-and-diming has improved. We used to get an invoice for every single thing. The vendor is...

Sep 2024
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Director

Relationship

Intelerad recently talked to us about the cloud and our options moving forward. We have not made any...

Sep 2024
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Director

Relationship

The support is good when we get to the right person. The support is getting better, and the...

Sep 2024
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Director

Operations, Product

We have seen several improvements within Intelerad. Many of the improvements have been advocated by...

Sep 2024
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Director

Culture, Value

I would like to see the vendor do better in terms of charging for every integration. I understand...

Sep 2024
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Director

Relationship

Intelerad has taken the time to work on their newsletter, which is informative and well written. I...

Sep 2024
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Manager

Relationship

We can tell the culture of an organization easily when we interact with its employees because the...

Jul 2024
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Manager

Operations

I went to PACS admin training for Intelerad several years ago when I was learning all the tools. I...

Jul 2024
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Manager

Loyalty, Product

IntelePACS works the way the vendor intends for it to work, but our business needs are not met by...

Jul 2024
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Manager

Relationship

Intelerad's mentality is to provide a lot of different websites and solutions. All of those are...

Jul 2024
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Manager

Relationship

When we describe a problem in a ticket to a tier-one customer support person at Intelerad, they will...

Jul 2024
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Manager

Relationship

Over the years, we have had several different account managers from Intelerad. The vendor's turnover...

Jul 2024
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Manager

Culture, Value

I don't know how much of this is a reflection on Intelerad's people, but when the vendor was...

Jul 2024
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Manager

Relationship

My experiences with Intelerad's support haven't been good. They have been very lacking. We have too...

Jul 2024
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Director

Relationship, Operations

I am not aware of anything that Intelerad is doing proactively. That is something they could work...

Jul 2024
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Director

Culture, Relationship

One area in particular where Intelerad hasn't kept all of their promises is with the support of...

Jul 2024
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Director

Culture, Product

In general, the system works as advertised. We bring in studies, and we can route them, archive...

Jul 2024
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Director

Relationship, Operations, Value

Switching to Intelerad's cloud platform is a very challenging process. The vendor's front-end...

Jul 2024
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Director

Relationship

Intelerad's support has drastically dropped off over the last couple of years, and it is at a pretty...

Jul 2024
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Director

Loyalty, Product

Our radiologists like IntelePACS' viewer, and that is the primary reason that we have kept the...

Jul 2024
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VP/Other Executive

Operations, Value

The charges that are unfair or unexpected from Intelerad are mostly on the implementation side.

Jun 2024
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VP/Other Executive

Product

To take us into the new age of architecture, Intelerad would essentially have to rewrite their...

Jun 2024
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VP/Other Executive

Relationship

A lot of the changes that Intelerad has made at the top have really impacted their ability to...

Jun 2024
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VP/Other Executive

Relationship

When we started asking Intelerad about their plans to develop a more cloud-native solution in AWS,...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

In general, the product is high functioning compared to a lot of competing products. It is my second...

Jun 2024
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Analyst/Coordinator

Product

The radiologists use IntelePACS the most. They need the most out of this type of product. The...

Jun 2024
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Analyst/Coordinator

Relationship

The support used to be good, but it has gradually gotten worse. Intelerad needs a lot of help. They...

Jun 2024
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Analyst/Coordinator

Relationship

IntelePACS is still subaverage for everyone who is not a radiologist. Intelerad’s competitors have...

Jun 2024
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Analyst/Coordinator

Product

Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...

May 2024
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Analyst/Coordinator

Relationship, Product

For the most part, we have good insight as to what is going on with Intelerad if there is an issue.

May 2024
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Analyst/Coordinator

Relationship

We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...

May 2024
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(0)
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Analyst/Coordinator

Product

Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....

May 2024
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Analyst/Coordinator

Value

With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...

May 2024
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CTO

Operations

When we signed with Intelerad, we were promised a couple of core features that would take months to...

May 2024
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(0)
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CTO

Loyalty, Product

We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...

May 2024
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(0)
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Analyst/Coordinator

Product

The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...

Apr 2024
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Director

Product

There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...

Mar 2024
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(0)
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Director

Product

Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....

Mar 2024
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Director

Relationship

Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...

Mar 2024
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Director

Value

Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...

Mar 2024
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Director

Product

Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...

Mar 2024
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Director

Loyalty, Product

In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...

Mar 2024
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Director

Relationship

Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...

Mar 2024
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(0)
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Manager

Operations

During our implementation, the person at Intelerad who was in charge of configuring the new servers...

Feb 2024
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Manager

Loyalty, Relationship

We have had a number of support cases with Intelerad that it has taken longer than expected to get...

Feb 2024
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Manager

Operations, Product

Intelerad could work on the system's ease of use. Right now, our people have to log into different...

Feb 2024
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Manager

Value

I would have a couple of reservations about buying IntelePACS again. Some of that is because the...

Feb 2024
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Manager

Relationship, Product

The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...

Feb 2024
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Director

Product

I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...

Dec 2023
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Director

Relationship

Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...

Dec 2023
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Director

Culture

Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...

Dec 2023
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Director

Relationship

We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...

Dec 2023
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(0)
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Physician

Relationship, Product

With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...

Dec 2023
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Analyst/Coordinator

Relationship

The client success managers are helpful and care about the customers. The support team does not...

Dec 2023
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(0)
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Manager

Relationship

Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...

Dec 2023
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(0)
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Manager

Relationship

When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...

Dec 2023
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