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IntelePACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship

Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....

May 2023
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Analyst/Coordinator

Operations, Product

IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....

May 2023
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Analyst/Coordinator

Product

We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....

May 2023
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VP/Other Executive

Value

Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...

May 2023
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VP/Other Executive

Relationship

When we have talked to Intelerad in the past about trying to get their application refactored, the...

May 2023
||
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CTO

Loyalty, Relationship

Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...

May 2023
||
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CTO

Relationship

Intelerad has changed everything with their support. We have to fight our way through the lower...

May 2023
||
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CTO

Product

We have some integrations with Intelerad, but there is a lot to be desired. In terms of...

May 2023
||
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CTO

Relationship, Product

Intelerad does not do well at delivering new technology. Especially since they were acquired by...

May 2023
||
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CTO

Relationship

Proactive service is something Intelerad does very well. They have great monitoring that...

May 2023
||
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CMIO

Operations, Product

We would like to see webinars about new features or quick online tutorials that a viewer can access...

Apr 2023
||
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CMIO

Operations, Product

IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...

Apr 2023
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Manager

Relationship, Product

Intelerad is going through a few growing pains. They ended up purchasing a lot of products, and that...

Apr 2023
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Director

Relationship, Operations

We get the right tech most of the time, and we communicate with them regularly. There have only been...

Mar 2023
||
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Director

Product

We are doing a couple of migrations from other PACS, and those other PACS are definitely poorer than...

Mar 2023
||
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Director

Loyalty

We have been camped out for so long with IntelePACS that people are used to it. After we go to the...

Mar 2023
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Director

Relationship

Intelerad hasn’t kept all their promises. They haven't forced us to upgrade to stay current as...

Mar 2023
||
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Director

Relationship

We asked to be upgraded, and only recently were we able to get a date. I had to talk directly to...

Mar 2023
||
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Director

Product

There is a key component to radiology that should have been addressed in the older version of the...

Mar 2023
||
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Director

Relationship

Intelerad had an issue where every so often they were changing out our representative, but we have...

Mar 2023
||
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Director

Loyalty

I expect my overall satisfaction with Intelerad to increase in the next year. I expect to be able to...

Mar 2023
||
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Director

Loyalty

IntelePACS is definitely part of our long-term plans. We are putting a lot of effort into upgrading....

Mar 2023
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Director

Relationship

Intelerad has a nice help desk portal. We have asked the vendor about complicated things, and things...

Mar 2023
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Manager

Relationship

Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....

Mar 2023
||
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Manager

Relationship

Intelerad would be the first thing out of my mouth when talking about my favorite vendors....

Mar 2023
||
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Manager

Culture, Relationship

Intelerad keeps their promises. The development timelines are not always what they are suggested to...

Mar 2023
||
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Manager

Operations, Product

The most recent major upgrade exposed some problems that already existed and became worse. That...

Mar 2023
||
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CIO

Value

There are some features that should be part of the system that the vendor wants to charge too much...

Feb 2023
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CIO

Loyalty, Product

Intelerad does a good job of supporting our ability to use the product to read from other systems'...

Feb 2023
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CIO

Relationship

I wish Intelerad would listen to us more on what they need to do to support mammography reading in...

Feb 2023
||
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CIO

Relationship

We get a lot of communication from Intelerad, although I don't know that the communication is always...

Feb 2023
||
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CIO

Relationship, Operations

Intelerad doesn't always listen to us. I wish they would listen to us a little more. We tried to...

Feb 2023
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VP/Other Executive

Loyalty

Our organization is growing, and we are struggling with finding a product to keep up with us. So we...

Jan 2023
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VP/Other Executive

Relationship

We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...

Jan 2023
||
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VP/Other Executive

Value

We have struggled with going to a new release of IntelePACS and either finding it is not supported...

Jan 2023
||
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VP/Other Executive

Relationship, Product

We have looked into taking the system to the cloud, but there is some storage design Intelerad has...

Jan 2023
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VP/Other Executive

Relationship

Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...

Jan 2023
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VP/Other Executive

Operations

I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...

Jan 2023
||
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VP/Other Executive

Product

The basic features and functions of the product work; our users can do the basics. There are some...

Jan 2023
||
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VP/Other Executive

Relationship

Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...

Jan 2023
||
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Director

Loyalty, Relationship

The vendor has had a significant number of senior technical resources depart. That has compromised...

Jan 2023
||
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Director

Value

The vendor has had issues with quality control in their research and development department. Almost...

Jan 2023
||
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Director

Product

There are some limitations to the integration. The primary issue is the product's inability to...

Jan 2023
||
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Director

Operations, Product

Our radiologists find the product to be very easy to use. A large group of our intermittent...

Jan 2023
||
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Director

Culture, Relationship

I used to interact with the executives on a regular basis. But since the vendor was sold to a...

Jan 2023
||
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Director

Operations

With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...

Jan 2023
||
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Director

Relationship, Product

Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...

Jan 2023
||
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Manager

Product

An improvement I would like to see the vendor make is consolidating web apps better. I would like to...

Jan 2023
||
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Manager

Relationship, Product

The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...

Jan 2023
||
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Manager

Relationship, Operations

The product has been good, but we wouldn't buy it again. The support team hasn't kept up with our...

Dec 2022
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Manager

Relationship

Our experience with IntelePACS has been good. We are fully hosted, so Intelerad hosts several of our...

Dec 2022
||
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Manager

Relationship, Operations

During the go-live, Intelerad set up all of the test servers for us. When it came time to do the...

Dec 2022
||
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Manager

Culture, Operations

Trying to integrate another organization into our Intelerad instance has been a struggle. But that...

Dec 2022
||
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Physician

Loyalty

Even though we are running off of a single worklist engine, people still have to use two different...

Dec 2022
||
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Physician

Relationship, Operations, Product

It was a little difficult to get IntelePACS and our worklist engine to work properly together and...

Dec 2022
||
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Physician

Relationship

The service that our IT staff gets from Intelerad is not quite as robust or as responsive as they...

Dec 2022
||
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Physician

Loyalty, Relationship

Generally, Intelerad delivers on their promises and does a good job, but there are some things we...

Dec 2022
||
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Physician

Product, Value

One thing I have talked to Intelerad about that they have not really been responsive to is creating...

Dec 2022
||
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Physician

Loyalty, Product

IntelePACS is rather intuitive to use. It is highly configurable, and that has been the feature most...

Dec 2022
||
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Physician

Product

IntelePACS has suited us very well as an organization. People really liked our old PACS, and it was...

Dec 2022
||
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Analyst/Coordinator

Relationship

Intelerad's development team is very engaged with our organization. The team works hard to...

Dec 2022
||
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Analyst/Coordinator

Product

Our radiologists love the high level of customization and functionality the product has.

Dec 2022
||
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Analyst/Coordinator

Product

We would value increased communication and documentation about product features so we could better...

Dec 2022
||
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Manager

Operations, Product

Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...

Dec 2022
||
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Manager

Product

We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...

Dec 2022
||
(0)
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Manager

Relationship

Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...

Dec 2022
||
(0)
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Manager

Relationship

We have a client success manager that we can turn to. There is a mechanism there for us to help us...

Dec 2022
||
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CIO

Product

IntelePACS is mainly made for administrators, and there are things in the product for administrators...

Dec 2022
||
(0)
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CIO

Relationship

We don't have a lot of problems with the product, but Intelerad is not very responsive when we do...

Dec 2022
||
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CIO

Culture, Relationship

Intelerad doesn't make a lot of promises. They are really careful to not say they will do something...

Dec 2022
||
(0)
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CIO

Product

IntelePACS is not as good as other products because it can't deal with multiple MRNs. It can deal...

Dec 2022
||
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CIO

Product

IntelePACS is very stable and reliable, but there are some design issues because the design is too old....

Dec 2022
||
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Director

Relationship

Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...

Dec 2022
||
(0)
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Director

Product

I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....

Dec 2022
||
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Director

Product, Value

IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...

Dec 2022
||
(0)
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CIO

Relationship

Intelerad's product works really well. However, we aren't pleased at all with the vendor's support...

Dec 2022
||
(0)
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CIO

Culture

Intelerad's sales teams haven't been nearly as helpful as we would have liked. It takes a long time...

Dec 2022
||
(0)
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CIO

Operations

The implementation that we did with Intelerad was slow, and it required a lot of extra effort on our...

Dec 2022
||
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CIO

Product

We aren't able to send images that have been marked up back to the remote PACS. We would like to be...

Dec 2022
||
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Director

Product

We integrate IntelePACS with our radiology reading groups, and we integrate our PACS into our EMR....

Dec 2022
||
(0)
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Director

Product

We very rarely have any downtime with IntelePACS. There is a lot of redundancy built into the...

Dec 2022
||
(0)
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Director

Culture, Relationship

Intelerad had identified either that they would develop a cardiology PACS as part of their offering...

Dec 2022
||
(0)
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Director

Product

Intelerad has multiple products that are available at our site that are used for different purposes....

Dec 2022
||
(0)
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Director

Relationship

Intelerad’s support team can be inconsistent. Sometimes we can contact Intelerad and they will...

Dec 2022
||
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Director

Relationship

Intelerad has a lot of monitoring in their solution, and they will proactively start tickets before...

Dec 2022
||
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Manager

Operations

The trainer that Intelerad gave us was not great, and they should have done a better job on that. We...

Dec 2022
||
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Manager

Product

Intelerad has their PACS solution broken up into different sections, so it is a little more...

Dec 2022
||
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Manager

Relationship, Operations

Intelerad sends us updates if there is any maintenance or anything like that. They communicate...

Dec 2022
||
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Manager

Relationship

If we put in a ticket, it doesn't get worked because the vendor's support people are super busy. We...

Nov 2022
||
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Manager

Product

We have a monstrous number of servers to maintain and take care of for a PACS solution. Having said...

Nov 2022
||
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Manager

Culture, Loyalty, Operations

Intelerad is behind the times. When we signed on with them, they were an up-and-coming company, and...

Nov 2022
||
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Manager

Relationship

The quality of the vendor's support staff has gone way down. Intelerad is buying every radiology...

Nov 2022
||
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Manager

Loyalty, Product

As many woes as I have with Intelerad's company, Intelerad's product works pretty well. So I am...

Nov 2022
||
(0)
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Manager

Product

The product has a pretty complete critical results module. But we can't send in information, such as...

Nov 2022
||
(0)
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Manager

Product

The product has looked the same for many years. It might have been completely overhauled in the...

Nov 2022
||
(0)
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Manager

Relationship

Intelerad is snapping up companies, and doing so could help the vendor meet our needs. But from a...

Nov 2022
||
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Manager

Loyalty

We aren't overly happy with Intelerad's product. We selected it because the vendor claimed that...

Nov 2022
||
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Manager

Relationship, Operations

With IntelePACS, we have to open tickets for pretty much everything. If we are lucky, the vendor...

Nov 2022
||
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Manager

Relationship, Operations

We have had issues with Intelerad's DICOM and the implementation process that Intelerad uses....

Nov 2022
||
(0)
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Manager

Relationship

Working with IntelePACS has been a frustrating endeavor. Our experience would improve if the vendor...

Nov 2022
||
(0)
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Manager

Operations, Product

The vendor's upgrades introduce new problems. We expect that from most vendors, but Intelerad's...

Nov 2022
||
(0)
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Director

Product

From our physician’s perspective, the features that are in IntelePACS make it an all-encompassing...

Nov 2022
||
(0)
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Director

Relationship

Intelerad’s support team is terrible, but not as terrible as other vendors' support teams. Intelerad...

Nov 2022
||
(0)
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Director

Loyalty, Product

Intelerad is continuing to add functionality and features to their product. Even though we are on an...

Nov 2022
||
(0)
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Manager

Product

The addendum workflow for radiologists is still missing; that workflow was promised years ago and...

Oct 2022
||
(0)
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Manager

Relationship

It is very difficult to address issues with Intelerad. Intelerad does things a lot differently than...

Oct 2022
||
(0)
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Manager

Relationship

We have had to place quite a few tickets with Intelerad, and some tickets are several months old. We...

Oct 2022
||
(0)
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Manager

Relationship

There are people at Intelerad who can get to our things a bit faster, but over time, their response...

Oct 2022
||
(0)
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Manager

Value

Anything outside of fixing normal, daily issues seems to involve charges, and we have seen several...

Oct 2022
||
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Manager

Loyalty

The system handles mammo and tomosynthesis very well, and that is one of the reasons we initially...

Oct 2022
||
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Analyst/Coordinator

Product

IntelePACS is a pretty solid system. Our doctors love it. Our technical people have some complaints...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

There are a lot of negative things that I could say about Intelerad's support and the vendor's...

Sep 2022
||
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Director

Relationship, Operations

Intelerad does a pretty good job of monitoring the system. We now have contacts; I don't know that...

Sep 2022
||
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CIO

Product

The architecture of IntelePACS is old and getting outdated. I have not seen a lot of investment in...

Aug 2022
||
(0)
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CIO

Loyalty

We are an organization focused on large imaging volumes. We originally chose IntelePACS because...

Aug 2022
||
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CIO

Loyalty, Relationship

The vendor's support has suffered, and all of the changes and acquisitions have really hurt...

Aug 2022
||
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VP/Other Executive

Value

Intelerad does charge us for some things. I don’t think they charge us for everything, but they do...

Aug 2022
||
(0)
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VP/Other Executive

Relationship, Operations

If the service team members had more experience and there were tighter implementation timelines,...

Aug 2022
||
(0)
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VP/Other Executive

Loyalty

The platform is definitely going to take us into the future, and we will really do well with the...

Aug 2022
||
(0)
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Director

Operations

Part of the training we received from Intelerad introduced some confusion on our side because...

Aug 2022
||
(0)
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Director

Operations

Intelerad did great on our implementation. We had enough resources to help us, and the vendor guided...

Aug 2022
||
(0)
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Director

Operations

The training Intelerad provided for our radiologists was thorough. The vendor spent a considerable...

Aug 2022
||
(0)
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Director

Relationship, Operations

There are times when I do reach somebody at Intelerad who can support me quickly over the phone. In...

Aug 2022
||
(0)
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Director

Operations

During the first few months of installing IntelePACS, we dealt mostly with the implementation...

Aug 2022
||
(0)
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Director

Operations, Product

Intelerad took the time to integrate any third-party applications we had into IntelePACS. That...

Aug 2022
||
(0)
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Director

Product

Our radiologists would not rate IntelePACS as high as I would. There are things we would expect any...

Aug 2022
||
(0)
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Director

Product

I like IntelePACS because it is all web based. I can support it from home, and that is amazing. That...

Aug 2022
||
(0)
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Director

Loyalty

Intelerad has the technology we need, but it doesn't get deployed for us due to a lack of resources...

Aug 2022
||
(0)
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CEO/President

Culture, Loyalty

The vendor said they would move to a more expensive solution for hosting to create more long-term...

Jul 2022
||
(0)
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CEO/President

Relationship

From a customer support standpoint, aligning with the company's vision is very difficult. We have...

Jul 2022
||
(0)
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Manager

Operations

Intelerad has a very nice support and training system in place. So if I have a radiologist who needs...

Jun 2022
||
(0)
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Manager

Relationship

The vendor monitors the system 24/7. If there is an issue, the vendor will address it or reach out...

Jun 2022
||
(0)
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Manager

Relationship, Product

Intelerad could do better on the innovation side when dealing with their back end. The vendor does...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

I think the vendor is struggling on the support side. It takes a while to get a response on some...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Our CSM goes to bat for us. We can reach out, and they have been very helpful. We had a PM that we...

Jun 2022
||
(0)
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Analyst/Coordinator

Loyalty

Our radiologists really like IntelePACS. It is easy to use. The vendor is finally coming out with a...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

After our last few upgrades, we ended up having code blues. Our systems went down, and we had to...

Jun 2022
||
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