IntelePACS Commentary
Filtered view: All

Subject Expert
Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Product

Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

For the most part, we have good insight as to what is going on with Intelerad if there is an issue.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations

When we signed with Intelerad, we were promised a couple of core features that would take months to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During our implementation, the person at Intelerad who was in charge of configuring the new servers...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We have had a number of support cases with Intelerad that it has taken longer than expected to get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Intelerad could work on the system's ease of use. Right now, our people have to log into different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I would have a couple of reservations about buying IntelePACS again. Some of that is because the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have seen a pretty steady improvement with IntelePACS. I wouldn't say that it is fast paced and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad has recovered from their challenges through COVID-19 and has reinvigorated and rebuilt...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Intelerad is very good at monitoring IntelePACS. They make sure that our environment stays healthy...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We met with Intelerad’s executives, and they knew us and how we operate our business. They seemed...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

With IntelePACS, there are too many bugs that cause real harm to patients. The service is not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The client success managers are helpful and care about the customers. The support team does not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad’s support is not what it used to be. Dealing with issues with them is just troublesome. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we open a ticket with the vendor, we almost have to do all of the troubleshooting ourselves. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Of all of the PACS vendors I have used, Intelerad has the slowest customer service group that I have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We can easily support the solution on all of our RAD machines. That is probably why we stick with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We aren't super satisfied with IntelePACS. We see very little value in the services that the vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our organization has gone through significant growth in the system over the last couple of years....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Intelerad’s product is good but not great. It is not the superior product out there. We are looking...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

IntelePACS is a valued tool in our portfolio that serves us well. There are not many solutions that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our two largest concerns with IntelePACS are the product road map and service and support. It seems...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

It would go a long way even if Intelerad provided video training on an annual basis, like updated...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One of Intelerad’s challenges is system monitoring. They need to get down to the application layer...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The Intelerad customer support is bad. They need to remember that they are providing PACS services...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We need technical account managers and an escalation path. We have some engagement from Intelerad,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

Years ago, Intelerad was trying to make their product great. They were engaged, but I just don’t...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Intelerad's support has gone down the drain. It used to be very good. In fact, I think Intelerad...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Value

Our radiologists are happy with the system. However, Intelerad's support makes us unhappy. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship, Product

IntelePACS' front end works as promoted, but its back end does not. IntelePACS has a few bugs on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Despite my dissatisfactory ratings, I would say we would stay with the product. It is the best...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

IntelePACS is one of the few products on the market that can incorporate multiple organizations in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support is awful. Solutions are delayed until we go to higher executives to raise the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I don't think there has been a measurable difference in the product in the last several years. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The IntelePACS viewer is easy to use, stable, and functions well. However, over the past year,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is good. Intelerad is a small company. I think we would look at their system if we were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations

Intelerad was very good in the beginning. They went through a period where they were purchasing a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We always hope for improvement, so if we stay with the vendor and make some changes to some of their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Intelerad’s support has continued to degrade year over year. When we do get a response, it is not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

I don't have warm fuzzies about Intelerad’s strategy for the cloud. They've been on their tear of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty

We have struggled with the product since the day we signed the contract and started the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are things that the radiologists are happy with in the product in terms of accessing and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The biggest hassles with IntelePACS are supportability and maintainability. Intelerad simply does...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

We migrated to Intelerad’s cloud platform from our on-premises infrastructure in the last few years....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have spoken with Intelerad’s executive team multiple times. It seems like every time we escalate...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

The last few years with Intelerad have been exceptionally challenging. We can’t point to any one...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One of the facilities we work with uses a PACS from Intelerad. We were told that because that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Our success manager is great. We interface mostly with them, and I can even tell that they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Intelerad’s product has been a lifesaver for us. If we didn't have it, we would be in really bad...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The way Intelerad does tech support is not what we would point to as a way to do tech support....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The problems with Intelerad are probably due to the vendor acquiring so many new products and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We started out with Intelerad’s product at one location and grew to include it at multiple...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

One of the biggest complaints from the radiologists is about the way Intelerad does training. They...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Intelerad has some systems in place that monitor things. However, we get the sort of issues that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We recently did a cloud-archiving project with Intelerad, and their project management processes...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship, Value

I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles