IntelePACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture
With Intelerad, timelines constantly get pushed back. Those timelines may not be realistic...
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Relationship
Intelerad could improve their support by shortening their response times and making sure that the...
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Value
Intelerad's charges aren't as insane as the charges from our other vendor, but instead of bundling...
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Relationship
One of our biggest complaints about Intelerad over the past couple of years was their support team....
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Relationship
We do have a dedicated account representative and success manager, and we have recurring calls with...
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Culture
We get billed for instances, whether the instance is for storage or anything of that nature; we...
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Relationship, Product
Anytime there is a change, it is more painful than it needs to be. There have been changes in our...
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Relationship, Operations
All our eggs are in the Intelerad basket. Our biggest complaint over the past two years has to do...
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Loyalty, Relationship
We get a lot of involvement from Intelerad. I am seeing some movement in the right direction.
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Relationship
We see some support issues with Intelerad, such as timeliness issues with ticket or case resolution....
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Operations, Product
IntelePACS is very good and extremely easy to use. Overall, we have had a good experience.
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Loyalty, Relationship
I hope my satisfaction is at the highest score next year because Intelerad has listened to us...
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Culture, Value
We have felt in the past that we have been nickel-and-dimed for things, and we have pushed back on...
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Operations, Product
IntelePACS is a solid PACS; I like it. Ease of use is always the challenge, but our PACS portal is...
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Operations
IntelePACS is a good system when it is architected properly. But during a recent project with...
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Relationship
I gave the vendor a lower score on supporting integration because of the support we have had with...
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Value
Overall, the vendor is doing a good job of checking the boxes. Our pain point is that our CSM...
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Operations, Product
The vendor seems to have certain aspects down pat, and their upgrade process is definitely one of...
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Relationship
We have a CSM who we meet with routinely. That person just doesn't seem to know who to talk to in...
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Operations
The initial training for IntelePACS was rather good, but ongoing training is nonexistent. During the...
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Operations, Product
IntelePACS could be vastly improved by the little things, like a better online user database. The...
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Operations, Product
IntelePACS is easy to install and implement at a surface level. Navigating the usage of the system...
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Value
Intelerad definitely charges us for everything we do. We are charged for every single case. If our...
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Operations, Product
Intelerad could do a better job with upgrades. Every time we do an upgrade, there are always new...
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Relationship
When we first went with Intelrad, they were a much smaller company, and IntelePACS was very much the...
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Operations
The vendor's training is nonexistent. We just found out that there was a module that we could have...
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Relationship
The vendor's executives are a little more prone to know how to talk to our engineers, and we can be...
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Loyalty
The vendor hasn't kept up with the industry. They have purchased some other companies and tried to...
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Operations
A lot goes wrong with implementations. I am dealing with an upgrade that I still have a certain...
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Culture, Product, Value
We have always had pretty fair negotiations. With our facility type, we usually get a much better...
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Culture, Relationship, Value
Years ago, I was a huge Intelerad fan, and I was extremely satisfied with the product's overall...
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Loyalty
When it comes to whether IntelePACS is part of our long-term plans, there are a lot of different...
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Value
I have been with Intelerad for over a decade, so I don't really know how they price things or what...
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Value
We saw Intelerad get in the habit of nickel-and-diming us. I would not say the issue is completely...
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Loyalty, Relationship
Intelerad is working on getting customers to the cloud with AWS. They have already made some...
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Loyalty, Operations, Product
We saw some issues with IntelePACS, and we had some downtime and problems with an upgrade. Things...
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Loyalty, Relationship
Intelerad has some struggles. There was a series of tough acquisitions they were not ready for, and...
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Product
One thing I appreciate about IntelePACS is the scalability and ability to handle a large volume of...
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Product
I would advise someone going on IntelePACS to not do it. Intelerad is not well equipped to handle...
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Operations
The training for IntelePACS was very textbook and generic. It could be improved by being a little...
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Relationship, Operations
It has been a rough implementation with IntelePACS. Intelerad isn’t able to handle an organization...
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Loyalty, Relationship
We are leaving Intelerad because Intelerad is awful. Their support is the worst in the industry that...
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Relationship, Operations
Getting an upgrade or an update or getting anything from Intelerad is difficult. The number of...
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Culture, Value
As long as we stay within our defined purchase plan for our PACS licensing, we are fine with...
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Product
IntelePACS works, and we are using the basic functionality that it is capable of in the way that...
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Relationship
Intelerad’s support is just awful. We are lucky to get a response, even if we are calling them...
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Culture, Value
I wouldn't recommend IntelePACS to anybody. I wouldn't recommend it to a competitor, and I wouldn't...
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Product
With IntelePACS, the feature gap right now is on the work list assignment engine functionality. That...
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Product
The IntelePACS viewer we have is very intuitive. It functions well, and users like it. For general...
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Relationship
Intelerad has fallen short in their support for our specialty. They failed to deliver several key...
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Relationship
Because we are behind on the vendor's current commercial platform, the support we receive from...
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Operations
The only training we have had has been within a specific specialty. We had applications training and...
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Loyalty
The version of IntelePACS that we have is a legacy platform. We are behind on what the vendor's...
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Value
Intelerad doesn't want to talk with us for less than a couple thousand dollars, and if we need some...
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Operations, Product
The upgrades for IntelePACS could be improved through improved communication. As a group that is...
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Operations
Intelerad has videos that are 10–15 years old, so I would like more recent training videos that are...
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Culture, Value
Every month, we spend a ton of money up front on a per-study basis to buy the license, and in our...
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Loyalty, Product
The system is performing, and it is good, but I'm not seeing any new technology. Basically, the...
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Relationship
We could add an organization code for a new facility or client ourselves if we had permission....
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Relationship
We have an account manager who has scheduled, recurring check-ins with our company to try and stay...
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Loyalty
We are not going to change our PACS, but we may change the worklist that comes with the PACS. I...
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Relationship
Intelerad has really upped their game on customer support. A few years ago, it took longer to get...
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Value
I am not at all likely to recommend Intelerad. Intelerad absolutely tries to charge for every little...
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Relationship
Ongoing support is definitely one of Intelerad's weaker areas. They have made some improvements, so...
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Relationship
The vendor's executive involvement is getting better. We recently had a call with one of the...
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Operations
Intelerad has made some improvements in their implementation services, and I am trying to...
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Value
IntelePACS does okay at what it does. And when it works, it is simple and works well for the end...
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Loyalty
IntelePACS is not part of our long-term plans. We are evaluating different PACS options. We will...
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Relationship
Nobody at Intelerad really knows us, and their customer success team just sort of pushes stuff...
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Relationship
My concern with Intelerad is that anything that we request or need gets put onto a road map that is...
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Culture, Value
We upgraded, and a stated feature was said to work a certain way. We tested it, and it seemed to...
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Product
IntelePACS has been stable for the most part. The providers are very happy with it. It works well....
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Loyalty, Relationship
We are optimistic about moving to the most recent version. The challenges we will face when moving...
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Relationship, Product
Minute things like changing out a certificate just tend to be messed up, and then we have to deal...
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Loyalty, Product
Some of the tools in IntelePACS work more efficiently than they did in our previous system. The...
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Operations
We had some people from Intelerad come on-site, and those people were pretty high quality. Intelerad...
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Culture, Operations
Intelerad made promises about the system's implementation that they didn't keep. They kept running...
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Product
There are some plusses to IntelePACS, but there are also a lot of minuses. The big minus is that...
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Loyalty, Product
We have the most challenges with breast imaging in IntelePACS. The system's workflows and hanging...
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Relationship
We have better communication with Intelerad now than we did in the past. We have some connections...
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Operations
I thought the implementation of IntelePACS was going to be a challenge, but it was unbelievably...
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Operations
We did our training for IntelePACS remotely, and there were problems with that. Organizations always...
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Relationship
Intelerad's ticketing system is easy to use, but like a lot of organizations, if anything gets into...
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Operations
Our recent upgrade for IntelePACS went smoothly. We didn't have any issues, and everything was well...
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Relationship
Integration is one of Intelerad's strong suits. One of the reasons we like Intelerad is their...
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Relationship
Our customer success manager from Intelerad is active. There have been times when Intelerad has led...
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Loyalty
We combined some organizations, and we all had different PACS solutions. So we combined into one...
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Relationship, Operations
If it were my decision, I would not buy IntelePACS again. Intelerad wasn't ready for our size. Their...
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Operations
Overall, I would rate Intelerad's implementation services for IntelePACS in the middle of the road....
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Operations
Intelerad's training was okay. Intelerad had a few snafus. Overall, the implementation could have...
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Product
IntelePACS' stability rates low. That is where a lot of the problems we have are. There are lots of...
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Operations, Product
IntelePACS works fine in terms of interoperability. I can't think of anything it is not working...
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Relationship
Intelerad's sense of urgency seems to be low sometimes. There are times when we are down, and our...
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Relationship
Intelerad reduces our pain points and helps us achieve what we need to achieve, but I feel like we...
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Culture
We were just hit with a statement of work from Intelerad for something that they hadn't billed for...
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Product
My radiologists love the operational product. When I say that they love it, I mean that they like...
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Loyalty, Relationship
The most disappointing thing is that IntelePACS hasn't changed. The vendor had some real problems...
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Product
There are certain PACS that IntelePACS has trouble accepting images from. That needs to improve.
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Relationship
I had a poor opinion of Intelerad a couple of years ago. I didn't care for the PACS, and the...
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Loyalty
Intelerad is doing a better job of looking at how they can deliver new technology that will improve...
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Value
Nickel-and-diming has improved. We used to get an invoice for every single thing. The vendor is...
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Relationship
Intelerad recently talked to us about the cloud and our options moving forward. We have not made any...
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Relationship
The support is good when we get to the right person. The support is getting better, and the...
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Operations, Product
We have seen several improvements within Intelerad. Many of the improvements have been advocated by...
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Culture, Value
I would like to see the vendor do better in terms of charging for every integration. I understand...
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Relationship
Intelerad has taken the time to work on their newsletter, which is informative and well written. I...
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Relationship
We can tell the culture of an organization easily when we interact with its employees because the...
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Operations
I went to PACS admin training for Intelerad several years ago when I was learning all the tools. I...
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Loyalty, Product
IntelePACS works the way the vendor intends for it to work, but our business needs are not met by...
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Relationship
Intelerad's mentality is to provide a lot of different websites and solutions. All of those are...
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Relationship
When we describe a problem in a ticket to a tier-one customer support person at Intelerad, they will...
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Relationship
Over the years, we have had several different account managers from Intelerad. The vendor's turnover...
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Culture, Value
I don't know how much of this is a reflection on Intelerad's people, but when the vendor was...
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Relationship
My experiences with Intelerad's support haven't been good. They have been very lacking. We have too...
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Relationship, Operations
I am not aware of anything that Intelerad is doing proactively. That is something they could work...
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Culture, Relationship
One area in particular where Intelerad hasn't kept all of their promises is with the support of...
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Culture, Product
In general, the system works as advertised. We bring in studies, and we can route them, archive...
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Relationship, Operations, Value
Switching to Intelerad's cloud platform is a very challenging process. The vendor's front-end...
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Relationship
Intelerad's support has drastically dropped off over the last couple of years, and it is at a pretty...
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Loyalty, Product
Our radiologists like IntelePACS' viewer, and that is the primary reason that we have kept the...
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Operations, Value
The charges that are unfair or unexpected from Intelerad are mostly on the implementation side.
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Product
To take us into the new age of architecture, Intelerad would essentially have to rewrite their...
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Relationship
A lot of the changes that Intelerad has made at the top have really impacted their ability to...
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Relationship
When we started asking Intelerad about their plans to develop a more cloud-native solution in AWS,...
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Loyalty, Relationship, Product
In general, the product is high functioning compared to a lot of competing products. It is my second...
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Product
The radiologists use IntelePACS the most. They need the most out of this type of product. The...
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Relationship
The support used to be good, but it has gradually gotten worse. Intelerad needs a lot of help. They...
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Relationship
IntelePACS is still subaverage for everyone who is not a radiologist. Intelerad’s competitors have...
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Product
Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...
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Relationship, Product
For the most part, we have good insight as to what is going on with Intelerad if there is an issue.
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Relationship
We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...
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Product
Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....
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Value
With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...
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Operations
When we signed with Intelerad, we were promised a couple of core features that would take months to...
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Loyalty, Product
We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...
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Product
The PACS appears to be working ok, though the transition from our old vendor to Intelerad was a...
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