Intelerad Life Image (formerly lifeIMAGE) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
During our implementation, we had some back-and-forth with the vendor, and there were some things...
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Loyalty, Value
We decided to move away from Intelerad. Intelerad bought out lifeIMAGE. The main issue was that...
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Loyalty
When we first started looking at Intelerad Life Image, it was brand new. Medical exchange was really...
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Relationship, Operations, Product
After the last upgrade, the product worked pretty well, but before that, we had a lot of issues with...
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Relationship
I want regular status report updates via email, and Intelerad says they don't have time to send...
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Culture
Intelerad is supposed to be upgrading us. They are supposed to be giving us their new solution; it...
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Loyalty, Product
Intelerad Life Image is our solution for image exchange with other organizations. That is the...
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Relationship
Anytime we put in a ticket to Intelerad, if we are not the main contact person and we don't respond...
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Relationship
Every time we talk, the vendor asks what we are missing. They make us name individual pieces of...
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Relationship
I haven't heard that many complaints about the actual Intelerad and Ambra products. Intelerad's...
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Culture, Loyalty, Relationship
Intelerad’s support is the biggest driving factor to leave the vendor. They bought Ambra, said they...
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Loyalty
Intelerad is a disaster right now. They bought out Ambra to take the market share. They then...
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Product
We are used to Intelerad Life Image; we have used it forever. It is easy to add people to it. We...
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Relationship
I would like Intelerad to find problems before they happen. I don't know whether the Intelerad...
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Loyalty, Operations, Product
We are having some problems with Intelerad Life Image, and Intelerad has apparently worked the...
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Loyalty, Relationship
I would not buy Intelerad Life Image again. It is probably going to be retired. The vendor is going...
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Loyalty
We are moving over from the Intelerad Life Image onto the vendor's new Ambra product. I'm really...
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Relationship
Intelerad’s support is a little rough. It is strictly based on getting a callback. Even if we have...
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Loyalty, Product, Value
Intelerad Life Image does what it is supposed to do. It is very good for patient care, so it is...
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Product
I would like Intelerad Life Image to be faster and maybe have an easier user interface. It is a...
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Loyalty, Relationship
Intelerad isn't proactive at all. We don't hear from them unless we reach out to them. We haven't...
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Loyalty
Intelerad is transitioning all of their customers to another system and away from lifeIMAGE, so we...
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Product
The lifeIMAGE software has some simple things that work for my team, but if we have to break apart a...
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Relationship
Since Intelerad took over, the service has been awful. There is no real path to the support team,...
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