Intelerad Life Image (formerly lifeIMAGE) Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

Intelerad isn't proactive at all. We don't hear from them unless we reach out to them. We haven't...

May 2024
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Analyst/Coordinator

Loyalty

Intelerad is transitioning all of their customers to another system and away from lifeIMAGE, so we...

May 2024
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Director

Product

The lifeIMAGE software has some simple things that work for my team, but if we have to break apart a...

Apr 2024
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Director

Relationship

Since Intelerad took over, the service has been awful. There is no real path to the support team,...

Apr 2024
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Manager

Loyalty, Value

There have been no unexpected costs from Intelerad. We are actually getting ready to upgrade...

Mar 2024
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Analyst/Coordinator

Product

With lifeIMAGE, we have had some issues in the past where the system should work a certain way but...

Feb 2024
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Analyst/Coordinator

Product

The system does very well with temporary image links. It can handle ad hoc images in an urgent...

Feb 2024
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Analyst/Coordinator

Relationship

Intelerad's staff members are very engaged. I can get ahold of Intelerad's people quite easily. That...

Feb 2024
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Analyst/Coordinator

Product

With lifeIMAGE, I would like to see when we receive JPEG images from outside facilities. The system...

Feb 2024
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Manager

Loyalty

When lifeIMAGE first came out, it was great because there weren't a lot of other medical image...

Feb 2024
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Manager

Culture, Relationship

Intelerad has been quite forthcoming about the solution's limitations.

Feb 2024
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Manager

Operations, Product

The system's last upgrade went really well, but the upgrades before that depended on which service...

Feb 2024
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Manager

Operations

We received some initial training for lifeIMAGE, but that was it. We haven't received any training...

Feb 2024
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Manager

Loyalty

We have never actually integrated the system. We considered doing an EMR integration for the system,...

Feb 2024
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Director

Relationship

A lot of our problems with Intelerad’s imaging may have to do with our PACS or connectivity to our...

Jan 2024
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Director

Loyalty

We have been thinking about replacing lifeIMAGE for the last couple of years. Our institution isn’t...

Jan 2024
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Director

Loyalty, Relationship

One of our issues with Intelerad is that their response to our problems is always that the version...

Jan 2024
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Director

Loyalty, Relationship

Intelerad’s service started going downhill a few years ago. Intelerad has to figure things out. It...

Jan 2024
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Relationship

Since Intelerad took over lifeIMAGE, the quality of the service has decreased. We did not get very...

Dec 2023
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Manager

Loyalty

We started out with lifeIMAGE, but then they were acquired by Intelerad. A lot of people didn't...

Nov 2023
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Manager

Loyalty

We were looking for functionality in the system to anonymize things so that one of our teams could...

Nov 2023
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Director

Loyalty

We brought lifeIMAGE on before Intelerad bought it. We have had the solution for a long time, and it...

Nov 2023
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Director

Operations, Product

We started a protocol with lifeIMAGE because we didn't want charges or to do certain things. We were...

Nov 2023
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Director

Culture, Product

It is hard to say whether the vendor keeps all of their promises because they are under new...

Nov 2023
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Director

Value

The vendor charges us for every little thing. We pay a subscription fee for lifeIMAGE, so we don't...

Nov 2023
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Analyst/Coordinator

Product

We have had a lot of issues with failed downloads in lifeIMAGE. That makes it very hard for us to...

Oct 2023
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Analyst/Coordinator

Product

We haven't had an upgrade for lifeIMAGE for a few years.

Oct 2023
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Analyst/Coordinator

Relationship, Operations

I think the vendor had better support when they were just lifeIMAGE. Now that they have been...

Oct 2023
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Analyst/Coordinator

Relationship

I don't know whether there is anything proactive about the vendor. When there is an issue, they will...

Oct 2023
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Director

Culture, Loyalty

When we first were notified that Intelerad had purchased lifeIMAGE, they said there wouldn’t be any...

Aug 2023
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Director

Operations

We haven't done training with lifeIMAGE in months. Prior to Intelerad's acquisition, the vendor...

Aug 2023
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Director

Relationship

The only thing the vendor does proactively is let us know that their environment is going to go down...

Aug 2023
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Director

Relationship, Operations

Even before Intelerad came on board, we struggled with getting the vendor to respond to us and...

Aug 2023
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Director

Product

One of our EMR integration goals was to give end users the ability to take their imaging and share...

Aug 2023
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VP/Other Executive

Product

The exchange process with lifeIMAGE is not very seamless. Even for basic exchange, in terms of...

Aug 2023
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VP/Other Executive

Product

lifeIMAGE is still functioning, so the upgrades have been happening. The system doesn’t crash...

Aug 2023
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VP/Other Executive

Product

We would tell the vendor that they have to do more research and grow with the trends in the...

Aug 2023
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VP/Other Executive

Relationship, Operations

We have issues with lifeIMAGE where we have to go back and forth. We don’t know whether that issue...

Aug 2023
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Director

Loyalty

Intelerad bought lifeIMAGE, and they are very vigorously trying to sell us Intelerad products and...

Jul 2023
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Director

Operations

For lifeIMAGE, training would be helpful, but we really haven't gotten any.

Jul 2023
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Director

Relationship

We had an issue with the product, and the vendor said we needed to upgrade. We spent a week...

Jul 2023
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