InteliChart Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
When patients try to log in to InteliChart Patient Portal on a mobile device and not within an app,...
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Product
Things are going well with InteliChart. I don't really have any complaints with them. Patients are...
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Product
The outcomes we were hoping for were mainly streamlining the ease of use for our patients as well as...
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Loyalty, Product
InteliChart’s product is very well integrated with our EHR and practice management solutions, even...
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Relationship, Operations
InteliChart’s support is wonderful. Customers should make sure to ask any questions prior to going...
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Product
The setup of InteliChart Patient Portal is relatively easy. It is a whole lot better getting people...
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Product
There are some pieces of technology that I want to see from InteliChart. For example, I want them to...
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Relationship
InteliChart's support has been pretty good. InteliChart's vendor executive involvement was pretty...
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Culture, Relationship
InteliChart keeps all of their promises. They have told us what they can and cannot do. When they...
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Loyalty
I used InteliChart Patient Portal for a while, and we love the InteliChart products. We purchased...
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Loyalty, Product, Value
Something we were lacking in our previous product was patient portal messages. Our last product used...
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Loyalty, Relationship, Value
We stopped utilizing InteliChart Patient Portal because our new EHR vendor has their own portal, and...
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Product
InteliChart Patient Portal's intake forms bleed over into another module that we have purchased. Now...
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Relationship, Product
InteliChart does pretty regular updates and adds a lot of new features. We feel like they do a...
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Relationship
The vendor's phone and web support have improved, but most of our tickets end up going to...
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Relationship
Overall, we are happy with the system, but no product is perfect. There will always be issues and...
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Product, Value
InteliChart's system helps us bridge the gap between taking care of patients and allowing patients...
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Loyalty
One big thing that we were really hoping to gain from implementing the system was alleviating the...
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Operations, Product
I would suggest that someone who was just getting started with the system implement it...
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Product
The robustness of the features the vendor offers and the ability to customize InteliChart Patient...
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Product
The product can be glitchy sometimes. We are not sure whether that is because it is web based and...
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Relationship, Operations
Sometimes, when we send the vendor tickets, it feels like the vendor isn't really sure how the...
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Relationship, Product
The product's missing functionality is specific to our practice. To improve that, the vendor would...
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Operations
InteliChart's initial training was awesome. I don't know how I feel about their ongoing training...
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Loyalty
One of the system's strengths is its tight integration with our EHR. We chose the system because of...
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Relationship
InteliChart's customer support is pretty good. When we call the vendor and ask them for help, they...
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Culture, Value
With InteliChart Patient Portal, we can get a flat rate of transactions per month, but if we go over...
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Operations
We have tried unsuccessfully to implement additional modules. The vendor needs implementation teams...
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Product
The product configuration is unintuitive. The technical user dashboard is difficult to navigate,...
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Relationship
We have started working with a partner account manager They never had any involvement with our...
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Relationship
When we report something to InteliChart, it goes to development and sits forever. The development...
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Loyalty, Product
Our primary goal with InteliChart is to increase patient engagement and satisfaction as well as meet...
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Loyalty
We chose InteliChart Patient Portal because we needed a system quickly to meet our needs....
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Relationship
We would tell customers that to be successful with InteliChart, they must regularly work with an...
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Relationship
InteliChart's support process is frustrating. The ticketing system is hard to work with. The vendor...
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Product
Instead of having everything come into one bucket, I would like to be able to split the messages...
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Loyalty
What sets InteliChart apart is that they are constantly expanding their platforms for patient...
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Relationship, Operations
I would tell customers to reach out with any questions. Customers shouldn't try to figure things out...
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Product
InteliChart has a very user-friendly platform for both providers and patients. The vendor is...
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Product
My advice would be to have providers and clinical staff encourage patients to use the tool, but that...
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Operations
Our initial training was okay, but it was less than stellar. InteliChart’s ongoing training has been...
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Relationship
Our main pain point with InteliChart is that the support within the last year has been lacking, but...
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Loyalty, Relationship, Product
We have a few minor enhancements open at this point, but the vendor has taken care of all our major...
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Product, Value
The outcome we expect is patient engagement through patients accessing their data and communicating...
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Loyalty, Product
The two main reasons we went with InteliChart were the system's patient experience, which is...
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Loyalty, Value
One of InteliChart Patient Portal’s strengths is the forms. The ability for online forms to go right...
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Product, Value
InteliChart Patient Portal is our primary portal where patients can access medical records and...
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Operations, Product
InteliChart Patient Portal has been great, and the platform has been super easy to use. Luckily, our...
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Relationship
InteliChart’s support has been great. The InteliChart organization is very proactive. Our account...
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Product
Some of the back-end stuff in InteliChart Patient Portal is a little complex. The big thing for us...
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Culture, Product
InteliChart Patient Portal is super easy, but I do hear some complaints. Some people don't really...
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Relationship
InteliChart is easy to work with and very professional. We have a great client liaison, and the...
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Product, Value
We use InteliChart Patient Portal for a straightforward function. We have to have a portal per...
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Loyalty
We selected InteliChart because of the portal initially; our EMR's patient portal did not work well....
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Operations
InteliChart has changed over time, but there was a need for them to improve their training and...
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Product
At this point, InteliChart lags behind in technology; other vendors are ahead with new features and...
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Product
Sometimes, it seems like InteliChart goes the opposite way of normal thought. We have tried to...
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Operations
For ongoing training, InteliChart provides some documentation and a webinar about the new changes...
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