InteliChart Patient Portal Commentary

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We have had a pretty good experience with InteliChart Patient Portal. Our staff and the patients...

We generally have a pretty good experience with InteliChart’s support. We have had a ticket linger...

We actually tried a couple of different patient portal solutions prior to selecting and implementing...

With InteliChart Patient Portal, we have seen a pretty significant increase in patient utilization...

The training for InteliChart Patient Portal was pretty good during the implementation. We did have...

InteliChart is transparent with the timeline, but things always seem to take longer. I understand...

With InteliChart Patient Portal, we have a very sophisticated way of identifying patient populations...

We are further along in what was once described as the digital divide, and patient self-service...

With InteliChart, virtual visits are not being solved, self-scheduling is not being solved, and...

I had one goal when we kicked off InteliChart Patient Portal, and it was to get one five-star Google...

InteliChart’s approach is progressive. The system is well thought out and well managed, and they...

By using InteliChart Patient Portal, we’ve seen patient engagement. The system allows patients to...

InteliChart is pretty good. They have good support when I call them. They open cases, and they are...

InteliChart offers a lot. We just aren't using all of their offerings. The vendor is doing a really...

The only minor complaint I would have about the vendor is that we don't get a very quick turnaround...

I would caution others looking into the solution about the cost and all of the different modules...

We are really struggling with the solution's scanning ability, insurance verification, and...

InteliChart will announce that they are doing an upgrade, but we don't really know what is involved...

InteliChart makes annual announcements to let us know that our prices are going up, but there is no...

There are limitations to the system's configurations, and we can't do everything, but I don't think...

We use InteliChart's electronic forms, and I would love it if the vendor could make things more...

The system's form configuration could be better. The system is very generic. There are design...

InteliChart is a very customer-friendly organization. It is kind of cool. Every three months, the...

As frustrating as the system's electronic forms can be, I think they are beneficial. They save our...

Vendors are always reaching out, and they offer us products. However, a lot of those products are...

The system is very user friendly. It is intuitive, and it isn't overly difficult to configure from...

I believe that we would buy InteliChart's system again, but we might negotiate things a little...

The benefit of InteliChart's portal is the ability for patient communication with two-way messaging...

There are some things in InteliChart Patient Portal that work against the patient’s best interests....

For the implementation, InteliChart gives us an introduction, and then they leave it up to us, but...

InteliChart is not proactive whatsoever. They don’t have a service that tells us what is coming up...

InteliChart is trying to be innovative, but they are just not ready for prime time. They have great...

Once we do get the InteliChart training, they will guide us through it, but acquiring that training...

InteliChart charges for everything. If we need support doing basic, fundamental stuff, the vendor is...

There are some things in InteliChart Patient Portal that are great for patients, like Patient...

By engaging with InteliChart, we are simplifying our vendor list and not having to go to so many...

InteliChart has worked with us on pricing models to help make the solution more affordable and to...

I would like AI scheduling in InteliChart Patient Portal, and I know that the vendor is looking into...

We have improved patient communication with InteliChart in terms of being able to know that our...

The system's ability to identify what insurance is primary or secondary and its ability to upload...

There could be some changes in who our EMR vendor is in the coming years, and we would like to keep...

If I had to reimplement InteliChart Patient Portal, I would have more players involved because...

We lack control over some of the design of InteliChart Patient Portal. So, some of the things are...

InteliChart Patient Portal mostly does what InteliChart says it will do. Maybe it doesn't do things...

InteliChart's support team is excellent. My tickets are answered immediately and usually resolved...

I have worked with a lot of software vendors over my career, and I can comfortably say that the...

InteliChart is constantly upgrading, and they do listen to their clientele, so they are constantly...

InteliChart's patient notification piece is really a population health tool. They have dashboards we...

From the patient portal side, which is where most of the patient interaction is, InteliChart Patient...

My only issue with receiving my money's worth is that a lot of InteliChart's stuff is based on the...

There are a couple of things that InteliChart has done for free. But for the most part, I feel like...

The vendor is super responsive and patient if I'm not being timely in responding. I don't feel like...

InteliChart could work on their engagement when they release an update. They have a webinar and go...

Sometimes the support from InteliChart drags out without communication, so I have to continue to go...

Honestly, InteliChart has a great product. It integrates well with our system. The vendor seems to...

The initial training from InteliChart was really good. They have a self-help approach for ongoing...

In terms of implementing new technology, the vendor hasn't incorporated the changes that we have...

When something goes wrong, the vendor doesn't hesitate to escalate to someone higher up. For...

I am very satisfied with InteliChart Patient Portal, and I would consider purchasing it again.

It is not easy to build things in the system for all of an organization's populations.

InteliChart is understaffed, and they have some knowledge gaps, but I have a really good customer...

InteliChart Patient Portal is just not intuitive. Managing the product on the back end is so complex...