InteliChart Patient Portal Commentary
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Coray Tate
Research Director
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User Commentary

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Manager

Product

InteliChart Patient Portal's intake forms bleed over into another module that we have purchased. Now...

Jan 2024
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Manager

Relationship, Product

InteliChart does pretty regular updates and adds a lot of new features. We feel like they do a...

Jan 2024
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Manager

Relationship

The vendor's phone and web support have improved, but most of our tickets end up going to...

Jan 2024
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Manager

Relationship

Overall, we are happy with the system, but no product is perfect. There will always be issues and...

Jan 2024
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Manager

Product, Value

InteliChart's system helps us bridge the gap between taking care of patients and allowing patients...

Jan 2024
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Manager

Loyalty

One big thing that we were really hoping to gain from implementing the system was alleviating the...

Jan 2024
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Manager

Operations, Product

I would suggest that someone who was just getting started with the system implement it...

Jan 2024
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Manager

Product

The robustness of the features the vendor offers and the ability to customize InteliChart Patient...

Jan 2024
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Manager

Product

The product can be glitchy sometimes. We are not sure whether that is because it is web based and...

Jan 2024
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Manager

Relationship, Operations

Sometimes, when we send the vendor tickets, it feels like the vendor isn't really sure how the...

Jan 2024
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Director

Relationship, Product

The product's missing functionality is specific to our practice. To improve that, the vendor would...

Jan 2024
||
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Director

Operations

InteliChart's initial training was awesome. I don't know how I feel about their ongoing training...

Jan 2024
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Director

Loyalty

One of the system's strengths is its tight integration with our EHR. We chose the system because of...

Jan 2024
||
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Director

Relationship

InteliChart's customer support is pretty good. When we call the vendor and ask them for help, they...

Jan 2024
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Manager

Culture, Value

With InteliChart Patient Portal, we can get a flat rate of transactions per month, but if we go over...

Jan 2024
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Manager

Operations

We have tried unsuccessfully to implement additional modules. The vendor needs implementation teams...

Jan 2024
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Manager

Product

The product configuration is unintuitive. The technical user dashboard is difficult to navigate,...

Jan 2024
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Manager

Relationship

We have started working with a partner account manager They never had any involvement with our...

Dec 2023
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Manager

Relationship

When we report something to InteliChart, it goes to development and sits forever. The development...

Dec 2023
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Manager

Loyalty, Product

Our primary goal with InteliChart is to increase patient engagement and satisfaction as well as meet...

Dec 2023
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Manager

Loyalty

We chose InteliChart Patient Portal because we needed a system quickly to meet our needs....

Dec 2023
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Manager

Relationship

We would tell customers that to be successful with InteliChart, they must regularly work with an...

Dec 2023
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Manager

Relationship

InteliChart's support process is frustrating. The ticketing system is hard to work with. The vendor...

Dec 2023
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Director

Product

Instead of having everything come into one bucket, I would like to be able to split the messages...

Dec 2023
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Director

Loyalty

What sets InteliChart apart is that they are constantly expanding their platforms for patient...

Dec 2023
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Director

Relationship, Operations

I would tell customers to reach out with any questions. Customers shouldn't try to figure things out...

Dec 2023
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Director

Product

InteliChart has a very user-friendly platform for both providers and patients. The vendor is...

Dec 2023
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Director

Product

My advice would be to have providers and clinical staff encourage patients to use the tool, but that...

Dec 2023
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Director

Operations

Our initial training was okay, but it was less than stellar. InteliChart’s ongoing training has been...

Dec 2023
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Director

Relationship

Our main pain point with InteliChart is that the support within the last year has been lacking, but...

Dec 2023
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Director

Loyalty, Relationship, Product

We have a few minor enhancements open at this point, but the vendor has taken care of all our major...

Dec 2023
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Director

Product, Value

The outcome we expect is patient engagement through patients accessing their data and communicating...

Dec 2023
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Director

Loyalty, Product

The two main reasons we went with InteliChart were the system's patient experience, which is...

Dec 2023
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Manager

Loyalty, Value

One of InteliChart Patient Portal’s strengths is the forms. The ability for online forms to go right...

Dec 2023
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Manager

Product, Value

InteliChart Patient Portal is our primary portal where patients can access medical records and...

Dec 2023
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Manager

Operations, Product

InteliChart Patient Portal has been great, and the platform has been super easy to use. Luckily, our...

Dec 2023
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Manager

Relationship

InteliChart’s support has been great. The InteliChart organization is very proactive. Our account...

Dec 2023
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Manager

Product

Some of the back-end stuff in InteliChart Patient Portal is a little complex. The big thing for us...

Dec 2023
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Manager

Culture, Product

InteliChart Patient Portal is super easy, but I do hear some complaints. Some people don't really...

Dec 2023
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Director

Relationship

InteliChart is easy to work with and very professional. We have a great client liaison, and the...

Dec 2023
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Director

Product, Value

We use InteliChart Patient Portal for a straightforward function. We have to have a portal per...

Dec 2023
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Director

Loyalty

We selected InteliChart because of the portal initially; our EMR's patient portal did not work well....

Dec 2023
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Director

Operations

InteliChart has changed over time, but there was a need for them to improve their training and...

Dec 2023
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Director

Product

At this point, InteliChart lags behind in technology; other vendors are ahead with new features and...

Dec 2023
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Director

Product

Sometimes, it seems like InteliChart goes the opposite way of normal thought. We have tried to...

Dec 2023
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Director

Operations

For ongoing training, InteliChart provides some documentation and a webinar about the new changes...

Dec 2023
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Director

Operations

InteliChart's implementation was great. We had one person who we could connect with a couple of...

Aug 2023
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Director

Product

InteliChart Patient Portal is integrated with our EHR just as well as our previous system was, if...

Aug 2023
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Director

Product, Value

We are using InteliChart's appointment reminder service, and that works great. Our patients like...

Aug 2023
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