InteliChart Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship, Operations
The only minor complaint I would have about the vendor is that we don't get a very quick turnaround...
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Culture, Value
I would caution others looking into the solution about the cost and all of the different modules...
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Product
We are really struggling with the solution's scanning ability, insurance verification, and...
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Relationship, Product
InteliChart will announce that they are doing an upgrade, but we don't really know what is involved...
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Culture
InteliChart makes annual announcements to let us know that our prices are going up, but there is no...
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Product
There are limitations to the system's configurations, and we can't do everything, but I don't think...
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Product
We use InteliChart's electronic forms, and I would love it if the vendor could make things more...
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Product
The system's form configuration could be better. The system is very generic. There are design...
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Loyalty, Relationship
InteliChart is a very customer-friendly organization. It is kind of cool. Every three months, the...
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Product, Value
As frustrating as the system's electronic forms can be, I think they are beneficial. They save our...
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Loyalty
Vendors are always reaching out, and they offer us products. However, a lot of those products are...
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Operations, Product
The system is very user friendly. It is intuitive, and it isn't overly difficult to configure from...
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Culture, Value
I believe that we would buy InteliChart's system again, but we might negotiate things a little...
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Product, Value
The benefit of InteliChart's portal is the ability for patient communication with two-way messaging...
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Product
There are some things in InteliChart Patient Portal that work against the patient’s best interests....
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Operations
For the implementation, InteliChart gives us an introduction, and then they leave it up to us, but...
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Relationship
InteliChart is not proactive whatsoever. They don’t have a service that tells us what is coming up...
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Relationship
InteliChart is trying to be innovative, but they are just not ready for prime time. They have great...
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Operations
Once we do get the InteliChart training, they will guide us through it, but acquiring that training...
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Value
InteliChart charges for everything. If we need support doing basic, fundamental stuff, the vendor is...
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Loyalty, Product
There are some things in InteliChart Patient Portal that are great for patients, like Patient...
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Product
By engaging with InteliChart, we are simplifying our vendor list and not having to go to so many...
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Value
InteliChart has worked with us on pricing models to help make the solution more affordable and to...
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Loyalty, Product
I would like AI scheduling in InteliChart Patient Portal, and I know that the vendor is looking into...
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Loyalty, Product, Value
We have improved patient communication with InteliChart in terms of being able to know that our...
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Product
The system's ability to identify what insurance is primary or secondary and its ability to upload...
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Culture, Loyalty, Relationship
There could be some changes in who our EMR vendor is in the coming years, and we would like to keep...
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Operations
If I had to reimplement InteliChart Patient Portal, I would have more players involved because...
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Product
We lack control over some of the design of InteliChart Patient Portal. So, some of the things are...
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Loyalty, Product
InteliChart Patient Portal mostly does what InteliChart says it will do. Maybe it doesn't do things...
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Relationship
InteliChart's support team is excellent. My tickets are answered immediately and usually resolved...
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Relationship
I have worked with a lot of software vendors over my career, and I can comfortably say that the...
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Relationship, Product
InteliChart is constantly upgrading, and they do listen to their clientele, so they are constantly...
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Product
InteliChart's patient notification piece is really a population health tool. They have dashboards we...
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Product
From the patient portal side, which is where most of the patient interaction is, InteliChart Patient...
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Value
My only issue with receiving my money's worth is that a lot of InteliChart's stuff is based on the...
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Value
There are a couple of things that InteliChart has done for free. But for the most part, I feel like...
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Relationship
The vendor is super responsive and patient if I'm not being timely in responding. I don't feel like...
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Relationship, Operations
InteliChart could work on their engagement when they release an update. They have a webinar and go...
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Relationship
Sometimes the support from InteliChart drags out without communication, so I have to continue to go...
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Product
Honestly, InteliChart has a great product. It integrates well with our system. The vendor seems to...
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Operations
The initial training from InteliChart was really good. They have a self-help approach for ongoing...
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Relationship, Operations, Product
In terms of implementing new technology, the vendor hasn't incorporated the changes that we have...
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Relationship
When something goes wrong, the vendor doesn't hesitate to escalate to someone higher up. For...
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Loyalty, Product
I am very satisfied with InteliChart Patient Portal, and I would consider purchasing it again.
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Product
It is not easy to build things in the system for all of an organization's populations.
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Relationship
InteliChart is understaffed, and they have some knowledge gaps, but I have a really good customer...
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Product
InteliChart Patient Portal is just not intuitive. Managing the product on the back end is so complex...
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Relationship, Operations
My experiences with InteliChart have been great so far. The vendor did a great job with...
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Product
InteliChart Patient Portal is pretty comparable with everything else when it comes to patients. We...
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Culture, Operations
The one flaw with InteliChart is that when they deploy a new product, it isn't always perfect. That...
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Relationship
InteliChart's general support is on top of things in terms of fixing issues and communicating what...
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Loyalty, Operations
We switched to InteliChart a few years ago because our previous patient portal was a mess. Our...
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Culture, Value
We have bundles and different pricing structures with InteliChart. There is definitely a fee for...
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Relationship, Product
InteliChart's system is very intuitive for patients. Also, InteliChart's support is amazing. We have...
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Product
Sometimes the practice portal runs very slowly because of the volume of messages, providers, and end...
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Commentary Summary
Comment Type Breakout