InteliChart Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
My experiences with InteliChart have been great so far. The vendor did a great job with...
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Product
InteliChart Patient Portal is pretty comparable with everything else when it comes to patients. We...
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Culture, Operations
The one flaw with InteliChart is that when they deploy a new product, it isn't always perfect. That...
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Relationship
InteliChart's general support is on top of things in terms of fixing issues and communicating what...
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Loyalty, Operations
We switched to InteliChart a few years ago because our previous patient portal was a mess. Our...
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Culture, Value
We have bundles and different pricing structures with InteliChart. There is definitely a fee for...
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Relationship, Product
InteliChart's system is very intuitive for patients. Also, InteliChart's support is amazing. We have...
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Product
Sometimes the practice portal runs very slowly because of the volume of messages, providers, and end...
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Product
I have a very long enhancement list for the system that isn't moving very fast. The system doesn't...
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Loyalty, Relationship
The system is vendor agnostic, so its patient portal needs to work with a lot of different systems....
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Product
We use not only InteliChart's patient portal but also their analytics and population health systems....
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Loyalty, Relationship, Product
InteliChart hasn't really made a lot of changes to the patient portal product over the last couple...
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Relationship
We haven't really needed any resources for any of InteliChart's stuff lately. I don't think we have...
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Product
The EMR integration is direct to the EMR database, and that has always been phenomenal. I can't say...
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Value
We have been paying the same amount for InteliChart Patient Portal since we started. InteliChart has...
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Operations
The training was hard. InteliChart trained us once, and then they wanted to charge us for that....
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Product
The product seems pretty reliable. With the old portal that we switched to InteliChart Patient...
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Loyalty, Product
The vendor has made the forms difficult. I have to do some pretty hairy things to get forms to come...
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Product
InteliChart wanted us to use their third-party website to check people in, and then we had to go and...
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Loyalty, Relationship, Product
The vendor is pretty good at answering my questions. Also, we put enhancement requests in, and...
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Product
Sometimes the lab results are displayed and don't really tell us the result, and the vendor hasn’t...
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Product
With the vendor’s patient data fields, InteliChart gives us some automatic data fields that flow...
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Loyalty
InteliChart Patient Portal will basically be our portal until people come up with something better....
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Loyalty, Relationship
As we looked at various pieces of InteliChart Patient Portal, we saw some really important things...
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Culture, Value
With a couple of InteliChart’s products, they would charge a certain way, but we were able to talk...
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Relationship, Product
Integrating patient billing and patient statements is just not something InteliChart has done; they...
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Relationship
InteliChart’s help desk is quick to escalate issues. Like most help desks, they have front-line...
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Loyalty, Relationship, Product
Our experience with InteliChart Patient Portal has been excellent. We were really frustrated for...
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Product
I would like better integration with InteliChart’s billing. They have a very tightly integrated...
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Culture
With training, InteliChart is doing what most vendors do. They just send out communication about new...
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Value
I got a super good deal with the product. I would give InteliChart high marks in terms of receiving...
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Relationship, Product
InteliChart had an issue with a huge HIPAA impact, so we had to turn some stuff off. I think that...
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Relationship, Product
InteliChart should fully staff their development team. A lot of our issues in the system are around...
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Relationship
InteliChart added a liaison for us. We can touch base with them regularly. We didn’t have a primary...
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Loyalty
We are moving away from InteliChart because we are moving to a new EHR vendor, and they have their...
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Product
It has been a challenge to get patients set up with access to InteliChart Patient Portal in our...
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Relationship
We onboarded with InteliChart Patient Portal recently, and things have gone extremely well. The...
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Operations
InteliChart Patient Portal is the easiest portal I have ever built, and I have built a couple of...
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Product
InteliChart Patient Portal is very easy to use; it is very self-explanatory. We use the notify...
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Loyalty
We chose InteliChart Patient Portal because the system was always up, so there was never downtime,...
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Relationship, Operations
InteliChart is amazing. From the very beginning of our project with them, they went above and beyond...
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Loyalty, Product
A lot of our patients will enroll in InteliChart Patient Portal so that lab results can get to them...
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Loyalty, Product
There are a lot of things that InteliChart Patient Portal can do that are a lot better than the...
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Relationship
InteliChart is very quick to let us know when something isn't working. They are also always...
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Relationship, Product
A lot of our clients are using their work emails for the InteliChart Patient Portal, and they are...
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Value
InteliChart charges a per provider per month charge. And they have different service offerings. The...
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Product
Our internal end users of InteliChart Patient Portal tend to have an easy time using it. We actually...
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Relationship, Value
InteliChart’s client support is hit or miss. Sometimes it is great; sometimes it is poor. However,...
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Product
InteliChart Patient Portal meets a lot of our needs, but we ended up having to integrate another...
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Relationship
Our account manager is wonderful, very accessible, and very proactive. My higher rating for...
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Product
The InteliChart Portal functions very well and the performance is absolutely fine, I have no...
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Product
I can't always run the reports that I want to. There are reports available, sometimes not all the...
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Value
I don't know how much we pay for InteliChart Patient Portal, but based on the little I know, I think...
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Operations
We had a great project manager or integration person, who was excellent. I think why the onboarding...
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Relationship, Operations
For ongoing training, it's more now I have to open cases, and I have to reach out when I need...
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Loyalty, Relationship
I think InteliChart has a vision, and they realize where the gaps are, but the turnaround to fill...
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Product
There are a couple of things that are not great in InteliChart Patient Portal. The display of the...
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Product
If patients are computer savvy, then the ease of use is very high, almost a top score, but if you're...
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Product
When patients try to log in to InteliChart Patient Portal on a mobile device and not within an app,...
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Product
Things are going well with InteliChart. I don't really have any complaints with them. Patients are...
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Product
The outcomes we were hoping for were mainly streamlining the ease of use for our patients as well as...
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Loyalty, Product
InteliChart’s product is very well integrated with our EHR and practice management solutions, even...
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Relationship, Operations
InteliChart’s support is wonderful. Customers should make sure to ask any questions prior to going...
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