InteliChart Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
We onboarded with InteliChart Patient Portal recently, and things have gone extremely well. The...
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Operations
InteliChart Patient Portal is the easiest portal I have ever built, and I have built a couple of...
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Product
InteliChart Patient Portal is very easy to use; it is very self-explanatory. We use the notify...
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Loyalty
We chose InteliChart Patient Portal because the system was always up, so there was never downtime,...
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Relationship, Operations
InteliChart is amazing. From the very beginning of our project with them, they went above and beyond...
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Loyalty, Product
A lot of our patients will enroll in InteliChart Patient Portal so that lab results can get to them...
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Loyalty, Product
There are a lot of things that InteliChart Patient Portal can do that are a lot better than the...
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Relationship
InteliChart is very quick to let us know when something isn't working. They are also always...
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Relationship, Product
A lot of our clients are using their work emails for the InteliChart Patient Portal, and they are...
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Value
InteliChart charges a per provider per month charge. And they have different service offerings. The...
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Product
Our internal end users of InteliChart Patient Portal tend to have an easy time using it. We actually...
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Relationship, Value
InteliChart’s client support is hit or miss. Sometimes it is great; sometimes it is poor. However,...
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Product
InteliChart Patient Portal meets a lot of our needs, but we ended up having to integrate another...
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Relationship
Our account manager is wonderful, very accessible, and very proactive. My higher rating for...
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Product
The InteliChart Portal functions very well and the performance is absolutely fine, I have no...
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Product
I can't always run the reports that I want to. There are reports available, sometimes not all the...
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Value
I don't know how much we pay for InteliChart Patient Portal, but based on the little I know, I think...
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Operations
We had a great project manager or integration person, who was excellent. I think why the onboarding...
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Relationship, Operations
For ongoing training, it's more now I have to open cases, and I have to reach out when I need...
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Loyalty, Relationship
I think InteliChart has a vision, and they realize where the gaps are, but the turnaround to fill...
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Product
There are a couple of things that are not great in InteliChart Patient Portal. The display of the...
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Product
If patients are computer savvy, then the ease of use is very high, almost a top score, but if you're...
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Product
When patients try to log in to InteliChart Patient Portal on a mobile device and not within an app,...
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Product
Things are going well with InteliChart. I don't really have any complaints with them. Patients are...
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Product
The outcomes we were hoping for were mainly streamlining the ease of use for our patients as well as...
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Loyalty, Product
InteliChart’s product is very well integrated with our EHR and practice management solutions, even...
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Relationship, Operations
InteliChart’s support is wonderful. Customers should make sure to ask any questions prior to going...
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Product
The setup of InteliChart Patient Portal is relatively easy. It is a whole lot better getting people...
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Product
There are some pieces of technology that I want to see from InteliChart. For example, I want them to...
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Relationship
InteliChart's support has been pretty good. InteliChart's vendor executive involvement was pretty...
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Culture, Relationship
InteliChart keeps all of their promises. They have told us what they can and cannot do. When they...
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Loyalty
I used InteliChart Patient Portal for a while, and we love the InteliChart products. We purchased...
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Loyalty, Product, Value
Something we were lacking in our previous product was patient portal messages. Our last product used...
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Loyalty, Relationship, Value
We stopped utilizing InteliChart Patient Portal because our new EHR vendor has their own portal, and...
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Product
InteliChart Patient Portal's intake forms bleed over into another module that we have purchased. Now...
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Relationship, Product
InteliChart does pretty regular updates and adds a lot of new features. We feel like they do a...
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Relationship
The vendor's phone and web support have improved, but most of our tickets end up going to...
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Relationship
Overall, we are happy with the system, but no product is perfect. There will always be issues and...
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Product, Value
InteliChart's system helps us bridge the gap between taking care of patients and allowing patients...
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Loyalty
One big thing that we were really hoping to gain from implementing the system was alleviating the...
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Operations, Product
I would suggest that someone who was just getting started with the system implement it...
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Product
The robustness of the features the vendor offers and the ability to customize InteliChart Patient...
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Product
The product can be glitchy sometimes. We are not sure whether that is because it is web based and...
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Relationship, Operations
Sometimes, when we send the vendor tickets, it feels like the vendor isn't really sure how the...
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Relationship, Product
The product's missing functionality is specific to our practice. To improve that, the vendor would...
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Operations
InteliChart's initial training was awesome. I don't know how I feel about their ongoing training...
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Loyalty
One of the system's strengths is its tight integration with our EHR. We chose the system because of...
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Relationship
InteliChart's customer support is pretty good. When we call the vendor and ask them for help, they...
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Culture, Value
With InteliChart Patient Portal, we can get a flat rate of transactions per month, but if we go over...
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Operations
We have tried unsuccessfully to implement additional modules. The vendor needs implementation teams...
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Product
The product configuration is unintuitive. The technical user dashboard is difficult to navigate,...
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Relationship
We have started working with a partner account manager They never had any involvement with our...
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Relationship
When we report something to InteliChart, it goes to development and sits forever. The development...
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Loyalty, Product
Our primary goal with InteliChart is to increase patient engagement and satisfaction as well as meet...
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Loyalty
We chose InteliChart Patient Portal because we needed a system quickly to meet our needs....
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Relationship
We would tell customers that to be successful with InteliChart, they must regularly work with an...
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Relationship
InteliChart's support process is frustrating. The ticketing system is hard to work with. The vendor...
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Product
Instead of having everything come into one bucket, I would like to be able to split the messages...
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Loyalty
What sets InteliChart apart is that they are constantly expanding their platforms for patient...
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Relationship, Operations
I would tell customers to reach out with any questions. Customers shouldn't try to figure things out...
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Product
InteliChart has a very user-friendly platform for both providers and patients. The vendor is...
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