InteliChart Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
There are some things in InteliChart Patient Portal that work against the patient’s best interests....
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Operations
For the implementation, InteliChart gives us an introduction, and then they leave it up to us, but...
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Relationship
InteliChart is not proactive whatsoever. They don’t have a service that tells us what is coming up...
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Relationship
InteliChart is trying to be innovative, but they are just not ready for prime time. They have great...
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Operations
Once we do get the InteliChart training, they will guide us through it, but acquiring that training...
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Value
InteliChart charges for everything. If we need support doing basic, fundamental stuff, the vendor is...
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Loyalty, Product
There are some things in InteliChart Patient Portal that are great for patients, like Patient...
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Product
By engaging with InteliChart, we are simplifying our vendor list and not having to go to so many...
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Value
InteliChart has worked with us on pricing models to help make the solution more affordable and to...
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Loyalty, Product
I would like AI scheduling in InteliChart Patient Portal, and I know that the vendor is looking into...
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Loyalty, Product, Value
We have improved patient communication with InteliChart in terms of being able to know that our...
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Product
The system's ability to identify what insurance is primary or secondary and its ability to upload...
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Culture, Loyalty, Relationship
There could be some changes in who our EMR vendor is in the coming years, and we would like to keep...
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Operations
If I had to reimplement InteliChart Patient Portal, I would have more players involved because...
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Product
We lack control over some of the design of InteliChart Patient Portal. So, some of the things are...
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Loyalty, Product
InteliChart Patient Portal mostly does what InteliChart says it will do. Maybe it doesn't do things...
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Relationship
InteliChart's support team is excellent. My tickets are answered immediately and usually resolved...
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Relationship
I have worked with a lot of software vendors over my career, and I can comfortably say that the...
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Relationship, Product
InteliChart is constantly upgrading, and they do listen to their clientele, so they are constantly...
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Product
InteliChart's patient notification piece is really a population health tool. They have dashboards we...
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Product
From the patient portal side, which is where most of the patient interaction is, InteliChart Patient...
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Value
My only issue with receiving my money's worth is that a lot of InteliChart's stuff is based on the...
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Value
There are a couple of things that InteliChart has done for free. But for the most part, I feel like...
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Relationship
The vendor is super responsive and patient if I'm not being timely in responding. I don't feel like...
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Relationship, Operations
InteliChart could work on their engagement when they release an update. They have a webinar and go...
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Relationship
Sometimes the support from InteliChart drags out without communication, so I have to continue to go...
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Product
Honestly, InteliChart has a great product. It integrates well with our system. The vendor seems to...
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Operations
The initial training from InteliChart was really good. They have a self-help approach for ongoing...
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Relationship, Operations, Product
In terms of implementing new technology, the vendor hasn't incorporated the changes that we have...
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Relationship
When something goes wrong, the vendor doesn't hesitate to escalate to someone higher up. For...
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Loyalty, Product
I am very satisfied with InteliChart Patient Portal, and I would consider purchasing it again.
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Product
It is not easy to build things in the system for all of an organization's populations.
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Relationship
InteliChart is understaffed, and they have some knowledge gaps, but I have a really good customer...
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Product
InteliChart Patient Portal is just not intuitive. Managing the product on the back end is so complex...
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Relationship, Operations
My experiences with InteliChart have been great so far. The vendor did a great job with...
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Product
InteliChart Patient Portal is pretty comparable with everything else when it comes to patients. We...
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Culture, Operations
The one flaw with InteliChart is that when they deploy a new product, it isn't always perfect. That...
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Relationship
InteliChart's general support is on top of things in terms of fixing issues and communicating what...
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Loyalty, Operations
We switched to InteliChart a few years ago because our previous patient portal was a mess. Our...
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Culture, Value
We have bundles and different pricing structures with InteliChart. There is definitely a fee for...
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Relationship, Product
InteliChart's system is very intuitive for patients. Also, InteliChart's support is amazing. We have...
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Product
Sometimes the practice portal runs very slowly because of the volume of messages, providers, and end...
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Product
I have a very long enhancement list for the system that isn't moving very fast. The system doesn't...
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Loyalty, Relationship
The system is vendor agnostic, so its patient portal needs to work with a lot of different systems....
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Product
We use not only InteliChart's patient portal but also their analytics and population health systems....
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Loyalty, Relationship, Product
InteliChart hasn't really made a lot of changes to the patient portal product over the last couple...
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Relationship
We haven't really needed any resources for any of InteliChart's stuff lately. I don't think we have...
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Product
The EMR integration is direct to the EMR database, and that has always been phenomenal. I can't say...
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Value
We have been paying the same amount for InteliChart Patient Portal since we started. InteliChart has...
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Operations
The training was hard. InteliChart trained us once, and then they wanted to charge us for that....
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Product
The product seems pretty reliable. With the old portal that we switched to InteliChart Patient...
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Loyalty, Product
The vendor has made the forms difficult. I have to do some pretty hairy things to get forms to come...
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Product
InteliChart wanted us to use their third-party website to check people in, and then we had to go and...
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Loyalty, Relationship, Product
The vendor is pretty good at answering my questions. Also, we put enhancement requests in, and...
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Product
Sometimes the lab results are displayed and don't really tell us the result, and the vendor hasn’t...
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Product
With the vendor’s patient data fields, InteliChart gives us some automatic data fields that flow...
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Loyalty
InteliChart Patient Portal will basically be our portal until people come up with something better....
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Loyalty, Relationship
As we looked at various pieces of InteliChart Patient Portal, we saw some really important things...
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Culture, Value
With a couple of InteliChart’s products, they would charge a certain way, but we were able to talk...
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Relationship, Product
Integrating patient billing and patient statements is just not something InteliChart has done; they...
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Relationship
InteliChart’s help desk is quick to escalate issues. Like most help desks, they have front-line...
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Loyalty, Relationship, Product
Our experience with InteliChart Patient Portal has been excellent. We were really frustrated for...
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Product
I would like better integration with InteliChart’s billing. They have a very tightly integrated...
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Culture
With training, InteliChart is doing what most vendors do. They just send out communication about new...
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Value
I got a super good deal with the product. I would give InteliChart high marks in terms of receiving...
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Relationship, Product
InteliChart had an issue with a huge HIPAA impact, so we had to turn some stuff off. I think that...
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Relationship, Product
InteliChart should fully staff their development team. A lot of our issues in the system are around...
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Relationship
InteliChart added a liaison for us. We can touch base with them regularly. We didn’t have a primary...
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Loyalty
We are moving away from InteliChart because we are moving to a new EHR vendor, and they have their...
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Product
It has been a challenge to get patients set up with access to InteliChart Patient Portal in our...
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