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HealthShare Health Connect Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
I am hoping that IRIS will change some of the product's functionality. We have two different...
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Manager
Service and Support
Whenever we need anything related to COVID-19 or anything else, InterSystems' support and...
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Manager
Functionality and Upgrades
I would probably prefer another vendor's product because it would be more user friendly. That also...
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Manager
Implementation and Training
When I have to learn how to do something, InterSystems is very good at showing me. They also offer...
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Manager
Functionality and Upgrades
Some end users do well with the product, and some are struggling. Some end users need training....
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Manager
Lessons Learned
I would definitely recommend InterSystems for anyone who has knowledge about Caché SQL. We get by...
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Manager
ROI / Cost (care and feeding)
If others don't have this product, I would recommend they buy it. There is no other interface engine...
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Manager
Relationship
I just had an experience with executive involvement from InterSystems. We had a situation, and I...
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Manager
Functionality and Upgrades
We have achieved a lot more things with this product than we would have without this technology....
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Analyst/Coordinator
Implementation and Training
We haven't done any remote training, but the in-person training that I last went to was decent.
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Analyst/Coordinator
Functionality and Upgrades
It takes a bit of work to do things like class modifications. Those things are not always intuitive.
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Analyst/Coordinator
Functionality and Upgrades
When we started using the system, we used the base schemas, but as we get into things more, we are...
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Analyst/Coordinator
Service and Support
When we open a ticket, the vendor is proactive enough to give us information that helps with things...
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Analyst/Coordinator
Service and Support
In the past, we have tried to reach out to a sales engineer who told us to open up a ticket. Other...
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Analyst/Coordinator
Service and Support
The only issues that we have had with InterSystems keeping promises have been around one-off...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have had some negotiations with InterSystems over our support costs. At the hospital, we have...
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Analyst/Coordinator
Service and Support
In some respects, InterSystems oversells the product. They tell us that we could bring somebody in...
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Analyst/Coordinator
Functionality and Upgrades
I would recommend InterSystems. I used to use our in-shop software to do things, and it is much...
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Analyst/Coordinator
Future Outlook
The system is part of our long-term plans. We are rewriting all of the interfaces on another system.
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Analyst/Coordinator
ROI / Cost (care and feeding)
The only thing that we pay is a support fee. Everything else is included in the price. We haven't...
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Analyst/Coordinator
Interfacing and Integration
We only use the interfacing part of the product, and it works very well. We have a full suite of...
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Analyst/Coordinator
Service and Support
The vendor does very well with their ongoing support. The vendor is very good and timely. We...
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Analyst/Coordinator
Relationship
The only sort of proactive thing we have had is the bulletin that InterSystems sends out when they...
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Manager
Service and Support
As we implement new functionality, InterSystems has technical and architect-type folks who help...
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Manager
Implementation and Training
For some of the pieces that InterSystems is implementing, they are training out of the box, and we...
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Manager
Relationship
InterSystems works regularly with us, and they are very responsive and helpful. We have a good...
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Manager
Relationship
The vendor is not as proactive as they should be. There are a lot of things that we bring to their...
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Manager
Relationship
We have fairly limited executive involvement with InterSystems. Most of the time when anyone beyond...
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Manager
Functionality and Upgrades
We paid for InterSystems' software a long time ago. Right now, I am just paying maintenance and...
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Manager
Interfacing and Integration
InterSystems has added a capability for API management, which is a new product for them. But it is a...
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Manager
Sales and Contracting
InterSystems’ modularization of their products sometimes makes it difficult to understand what we...
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Analyst/Coordinator
Implementation and Training
We haven't had to use the training in a while. The first time that InterSystems did a training,...
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Analyst/Coordinator
Functionality and Upgrades
Especially with the new versions, HealthShare Health Connect is getting better and better. Based on...
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Analyst/Coordinator
Implementation and Training
We just went through an upgrade, and it was simple and painless. The vendor's support people were...
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Analyst/Coordinator
Service and Support
The support people at InterSystems are great. They try to help us as much as possible, and they...
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Manager
Functionality and Upgrades
Our interoperability goals are always changing, but the system works well for what we purchased it...
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VP/Other Executive
Technology
InterSystems' solution is definitely mature. It would be easier to say what parts of the product I...
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VP/Other Executive
Implementation and Training
InterSystems' sales process could not be worse. When I call them and tell them I want to pay them a...
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VP/Other Executive
Implementation and Training
On the implementation side, InterSystems farms out 100% of the HealthShare Health Connect...
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VP/Other Executive
Service and Support
On the support side, we use InterSystems' cloud version so we don't have a data scenario where we...
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VP/Other Executive
Future Outlook
There has not been any talk of moving away from InterSystems. I don't know about log sharing, but we...
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VP/Other Executive
Lessons Learned
If it were up to me personally to decide the solution we would purchase, I would not go through the...
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VP/Other Executive
ROI / Cost (care and feeding)
I do not feel nickel-and-dimed by InterSystems. That is a rare thing to say about a vendor.
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VP/Other Executive
Service and Support
InterSystems doesn't create or host SMART on FHIR apps. The vendor's web support is weird....
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VP/Other Executive
Relationship
Even though I usually dread vendors reaching out to me, in the case of InterSystems, I wouldn't. At...
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VP/Other Executive
Lessons Learned
I would recommend InterSystems' product even though the sales process is difficult.
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VP/Other Executive
Other Observations & Comments
In the future, we will request fewer add-on services, so we won't be frustrated when we ask for...
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VP/Other Executive
Other Observations & Comments
When we bought the product, we felt that it was very mature and that InterSystems was going to keep...
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Director
ROI / Cost (care and feeding)
One of the things I really love about InterSystems is that they don’t nickel-and-dime. They help us...
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Director
Service and Support
We never really got stressed with the system because of COVID-19. I was able to do real-time...
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Director
Functionality and Upgrades
We had an issue with an upgrade that we missed. There was something in the code that had to do with...
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Director
Implementation and Training
InterSystems’ training is great. Under normal circumstances, the vendor would come on-site if we...
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Director
Functionality and Upgrades
We have been able to do what we have needed to do with the system. It performs just like...
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Director
Technology
InterSystems keeps coming up with new products that stay current with what the rest of the IT world...
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Director
Relationship
When there are security vulnerabilities, InterSystems is on top of them. The vendor always gives us...
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Director
Relationship
I don’t see our overall satisfaction changing because InterSystems has just been rock solid every...
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Director
Technology
We thought that since we are a large organization, the vendor would be able to scale better to meet...
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Director
Implementation and Training
We had some challenges out of the gate. The vendor wanted us to do more with our implementation....
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Director
Service and Support
The vendor executive involvement is a little lower than it is with other vendors. We don’t see the...
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Director
Relationship
The system is part of our long-term plans. We see the vendor as one of our strategic partners
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Director
Implementation and Training
We had some hiccups along the way. InterSystems tries to let their customers lead their own...
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Director
Functionality and Upgrades
The system is relatively easy to use, but it is an advanced product. People need to understand...
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Director
ROI / Cost (care and feeding)
The only con is that the system is relatively expensive. We are a large organization, so we have a...
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Manager
Implementation and Training
InterSystems has a great learning website where we can get almost anything. They offer to send...
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Manager
Relationship
The upgrade process is difficult due to our changes and customizations. InterSystems is proactive....
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Manager
Functionality and Upgrades
I have been working with the vendor's team for a while, and I always used to say that the system...
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Manager
Relationship
I haven't met too many high-level people from InterSystems, but everybody I have met at the...
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Manager
Functionality and Upgrades
As an interface engine, the product does everything that we have wanted it to do. The product does...
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Manager
ROI / Cost (care and feeding)
I can't say that InterSystems is the low-price leader, but there are not a bunch of little charges....
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CIO
Service and Support
InterSystems has actually worked with us to build dashboards specific to COVID-19. InterSystems...
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CIO
Functionality and Upgrades
InterSystems' product is absolutely part of our long-term plans. We haven't detected any failures or...
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CIO
ROI / Cost (care and feeding)
Within reason, InterSystems avoids charging for every little thing. There are charges for complex...
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CIO
Implementation and Training
When it comes to InterSystems' implementation, promised dates, and features that are going to come...
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CIO
Functionality and Upgrades
There are technologies that are working in concert with InterSystems' platform. There is a delay...
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Manager
Functionality and Upgrades
It would be nice if there were the capability to run some sort of report within the application to...
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Manager
Service and Support
Whenever we have engaged the support people, they have always been very responsive and very helpful...
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Manager
Interfacing and Integration
Overall, we have had an excellent experience with InterSystems. Their platform is very robust. I...
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Manager
Service and Support
During the COVID-19 crisis, we haven't had to leverage anything differently or ask InterSystems for...
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Manager
ROI / Cost (care and feeding)
The vendor has avoided charging us for every little thing. Our costs are very understood and well...
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Manager
Functionality and Upgrades
The product works as it was promoted. I don't have any issues with anything.
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Manager
Relationship
InterSystems' executives are highly engaged, but I would give the quality of that engagement a lower...
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Manager
Relationship
I would like for InterSystems to be a bit more prepared for meetings. I get the sense that they are...
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Analyst/Coordinator
Functionality and Upgrades
I would recommend HealthShare Health Connect over anything else. I like the flexibility of the...
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Analyst/Coordinator
Service and Support
InterSystems' support has always been excellent regardless of the situation we are in.
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Analyst/Coordinator
Lessons Learned
The documentation could always improve. The system has excellent documentation compared to other...
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Analyst/Coordinator
Lessons Learned
The vendor has online training. The system seems fairly basic, and I am looking for something that...
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Manager
Functionality and Upgrades
We couldn’t be happier. We are actually tickled and thrilled with everything from InterSystems top...
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Manager
Win/Loss - Why they were selected (by current clients)
InterSystems is a database company first, and I love that because they take their data seriously,...
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Manager
Functionality and Upgrades
InterSystems offers many different ways to organize our engine. One of them is an enterprise service...
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Manager
Service and Support
InterSystems' Worldwide Response Center is fantastic. We didn't know that going in. When we call the...
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Manager
Functionality and Upgrades
The InterSystems product gets so granular with monitoring. When a queue or database's response times...
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Manager
Service and Support
The vendor is very proactive. For example, if we called them today to log a problem that we needed...
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Manager
Relationship
We have account executives. I have never sat down and spoken with the CEO. But overall, I would give...
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Analyst/Coordinator
Functionality and Upgrades
We switched to InterSystems’ product because of its performance, scalability, and flexibility. We...
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Analyst/Coordinator
Service and Support
The vendor’s implementation services were excellent. Even during the upgrades, the vendor’s services...
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Analyst/Coordinator
Functionality and Upgrades
The product does exactly what we need it to do and what the vendor told us it was going to do. We...
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Manager
Other Observations & Comments
Some of the monitoring features could be improved. Nothing is wrong with them, but they could be...
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Manager
Relationship
I hope that the vendor gets a good rating. We are happy to work with them, and they are supportive...
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Manager
Other Observations & Comments
The vendor packages their pricing well. The system is expensive, just like everything else.
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Manager
Functionality and Upgrades
The solution is user friendly. It is powerful. And the vendor has a good road plan. We don't have...
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Manager
Other Observations & Comments
The solution is user friendly for IT people but not for the end user. The engine taps data. We cache...
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Director
Service and Support
The tools the vendor provides us are for packaging, instructions, and support. The vendor doesn't do...
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Director
ROI / Cost (care and feeding)
The vendor avoids charging us for every little thing. We go to them once in a while for support...
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Director
Functionality and Upgrades
The product is a development and integration tool, so the end users are developers. Our struggle...
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Director
Technology
The most critical thing that an engine can do is move data from point A to point B quickly and...
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Director
Relationship
I don't see our satisfaction with the product changing. It hasn't changed. I have been responsible...
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Director
Functionality and Upgrades
If every application within my purview were as reliable as the product, life would be wonderful. I...
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Manager
Functionality and Upgrades
We use HealthShare Health Connect for our clinical side. We have been really happy with InterSystems...
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Manager
Interfacing and Integration
With InterSystems, the tool that we use ultimately is built on their primary product, which is their...
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Manager
Functionality and Upgrades
InterSystems offers the ability to do X12 data mapping and some of those kinds of things. I talked...
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Director
ROI / Cost (care and feeding)
The vendor's partners don't avoid nickel-and-diming us, but InterSystems does.
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Director
Service and Support
In terms of the vendor's support, we have access to dedicated staff members in sales and...
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Director
Functionality and Upgrades
In terms of the product working as promoted, the interface engine is great. I have used several...
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Director
Relationship
InterSystems keeps all their promises because we make sure they do. They take a couple of months to...
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Director
Relationship
InterSystems definitely doesn’t charge us for little things. We are lucky. I am demanding but not in...
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Manager
Functionality and Upgrades
I would tell others that the tool is flexible, easy to use, and stable. Upgrades are available, and...
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Manager
Interfacing and Integration
Interoperability is where we are struggling. It is difficult to create an interface because of the...
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Manager
Service and Support
The vendor could improve their documentation around upgrades. It is a little cumbersome to identify...
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Manager
Other Observations & Comments
The vendor came out with a new product, IRIS for Healthcare, but we haven't used it. We are aware of...
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Manager
Technology
We have had some issues with the vendor's turnaround times. That is the biggest thing that lowers...
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Manager
ROI / Cost (care and feeding)
The tool has done well in driving tangible outcomes for patient safety. We have gotten our money's...
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Manager
Future Outlook
We have been using the product for a few years, and we find it to be very useful. We plan on keeping...
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Manager
Implementation and Training
We would give the vendor a high rating for their training services. We had a good experience when we...
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Manager
Sales and Contracting
The tool works as promoted. We have the ability to quickly stand up interfaces with new applications...
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Analyst/Coordinator
Future Outlook
If the decision were up to me, I would buy HealthShare Health Connect again. The vendor keeps their...
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Analyst/Coordinator
Functionality and Upgrades
I would give the support on the upgrade a low score. The main issue was that we were looking for...
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Analyst/Coordinator
Implementation and Training
The quality and effectiveness of the vendor’s initial and ongoing support have been pretty good. I...
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Analyst/Coordinator
Functionality and Upgrades
The product has a lot of functionality already built in. We are able to custom code the things that...
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Analyst/Coordinator
Functionality and Upgrades
We very rarely run into issues or functionality that we aren’t able to achieve with the product. We...
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Analyst/Coordinator
Functionality and Upgrades
The system has a very good GUI builder that can be used to build a really basic interface. If we...
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Analyst/Coordinator
Functionality and Upgrades
I would give the vendor a high score on delivering new technology that meets our needs. When we...
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Analyst/Coordinator
Service and Support
The ongoing support is pretty good. There is a 1-800 number or generic support email that we can...
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Analyst/Coordinator
Functionality and Upgrades
I would give the product a pretty high score for driving tangible outcomes. We can achieve a lot of...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When it comes to receiving our money’s worth, I am not on the money end of anything. I do think the...
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Analyst/Coordinator
Lessons Learned
If I were to recommend the product to a peer or a friend, I would talk about how it is the only...
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Analyst/Coordinator
Technology
I am very satisfied with how the product works. The system works well, and we don’t run into ongoing...
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Manager
Service and Support
If I worked somewhere else, I would suggest purchasing InterSystems’ product. The vendor delivers on...
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Manager
Implementation and Training
My recommendation to InterSystems would be to invest more money on training in order to make it more...
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