HealthShare Health Connect Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Culture
Up until recently, InterSystems had no business model to provide implementation services. That...
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Value
This is an organizational problem because we haven't in some instances turned on all the...
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Relationship
Because InterSystems has the service capability now available to provide implementation services,...
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Value
The misperception by our organization is that the systems integrator charges a lot to stand up or...
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Operations, Product
The product is too complex. A different company I know of has a very small user manual, but it is...
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Relationship, Value
A lot of the vendor's support is built in. I suppose InterSystems could charge us for some of the...
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Relationship
InterSystems' support is fantastic. However, there is a distinction between their support for the...
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Relationship
I would give InterSystems a perfect score for their executive involvement. I have access to everyone...
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Loyalty, Product
The system is intuitive. It is good with everything from daily operations to routine care and...
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Loyalty, Relationship
The system comes in two flavors. There is the cloud option and the on-site option. We leverage the...
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Operations
I would 100% buy HealthShare Health Connect again. The product is fantastic and easy to use. I like...
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Loyalty, Relationship
Anytime there is an issue, I can open a ticket, and InterSystems will be eager to jump onto a call...
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Operations
We had very specific requirements in terms of high availability and redundancy. It was imperative...
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Product
In terms of overall usability, building, monitoring, and administering interface engines,...
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Loyalty, Product
I have been doing integrations for many years, and I have used a lot of different interface engines....
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Product, Value
The product's ability to drive tangible outcomes is awesome. We can come up with solutions,...
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Relationship
The InterSystems team that we work with is great, and they really try to help us in any way they...
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Value
HealthShare Health Connect is expensive. There is a trade-off. We can do some things that the system...
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Operations
InterSystems could do better on their training material. They need to document what their feature...
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Loyalty, Product
The good and bad news about HealthShare Health Connect is that it is flexible. The system is not for...
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Relationship
The vendor will turn ciphers around within a week. The vendor usually turns things around really...
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Loyalty, Operations, Product
There are some parts of the product that might take a bit more time to learn because there is so...
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Operations
The vendor's training is online. I think the vendor calls it learning instead of training. I have...
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Loyalty, Product
As long as I am at my organization, we are not going to look for another system. HealthShare Health...
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Culture, Relationship
We had an issue in the past with a vendor sending and receiving files. We integrate with a few...
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Operations, Product
We recently did an upgrade for the system, and that upgrade was hands-off for the vendor. We did the...
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Product
The system's message viewer could be a little better because it is a little complicated. There are...
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Product, Value
The system has increased our development speed. It is built specifically for healthcare integration,...
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Operations
We have had to pay for some training, but we have been satisfied with that training. Our initial...
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Relationship, Operations
InterSystems is available during updates so that we can ask questions, and that has been good. We...
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Product
We have had some problems with algorithms in the system. Those mostly needed an upgrade. We also had...
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Relationship
I haven't had any major issues with InterSystems. The vendor's developer support has been really...
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Value
I don't think we have any current issues with HealthShare Health Connect itself. It works pretty...
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Relationship
HealthShare Health Connect as a product is very solid. One thing InterSystems has to improve on is...
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Operations
I definitely feel InterSystems can improve the ongoing training. They have a structure where an...
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Relationship
The technical product is good. What they have to increase and improve on there is the technical...
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Relationship, Operations
InterSystems is good at releasing updates and doing security and legal compliance. They keep up with...
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Relationship
InterSystems’ usual support is pretty good. The phone and web support are pretty solid, so we can...
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Loyalty, Product
The product quality is good, but InterSystems does have certain improvements that they have to work...
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Operations, Product
The upgrades are fine, but with the features in HealthShare Health Connect, there are certain gaps I...
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Relationship
From a negative perspective, while InterSystems’ support in general is pretty good, it is spotty...
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Product
The thing that I like most about the product is its flexibility. We have the day-to-day stuff that...
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Relationship, Product
InterSystems is pretty good at keeping their promises. Over the last year with the upgrade, there...
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Relationship, Product
For some of the things that are a little more difficult to do, we have some tools that we built to...
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Product
There are certain types of interoperability that haven't been well addressed in the system. Those...
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Operations, Product
All of the developers in our world are using HealthShare Health Connect, and that doesn't make...
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Relationship
Our current InterSystems contact is more helpful and involved than the people we have had in the...
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Product
One thing that is hard is that there are many products on the marketplace today. The positive is...
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Product
One big thing that is a headache for us is that InterSystems is no longer including a certain web...
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Loyalty, Product
We use some of Epic's systems as well, and there is a lot of competition between the direction that...
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Operations
InterSystems provides a lot of different options for training. When we did a training class with...
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Product
HealthShare Health Connect is extremely stable and scalable. Even with the version of the system we...
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Value
We have multiple sites, but the vendor doesn't charge us for every little thing. I still wouldn't...
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Loyalty, Relationship
When InterSystems says that they are going to do something, they rarely disappoint us. InterSystems'...
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Loyalty, Relationship, Product
We feel like we have to push InterSystems a bit more to improve the functionality and bring new...
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Culture
InterSystems avoided collecting charges, but they did attempt to charge us for things. That became...
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Relationship, Operations, Product
InterSystems underestimated some of the challenges that we would have. Overall, the product is still...
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Relationship, Value
InterSystems is producing high-quality stuff, and we are getting our money's worth. We have a good...
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Operations
If we go on the training modules, a lot of the training modules are based solely around the Cache...
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Operations, Product
We recently upgraded our development and test environments because we are trying to get in a cadence...
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Relationship
I have nothing against InterSystems. Their people are very knowledgeable, but we have had executive...
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Relationship
My previous complaint was regarding executive involvement, but I'm quite pleased to see that they...
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Relationship
HealthShare Health Connect is doing new things. It is not super user friendly. It is made for more...
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Product
I would buy HealthShare Health Connect again because it is kind of the ball game we have right now....
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Loyalty
We had a different integration engine for many years, but moving to HealthShare Health Connect was...
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Relationship, Product
The system's overall quality has been great, but we have had a couple of patching instances where we...
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Operations
InterSystems' initial offer of training was a good introduction, but we still have to do a lot of...
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Value
HealthShare Health Connect is a key part of our integration. We have been able to do some cool...
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Product, Value
I don't know whether we have seen any outcomes from the system. We probably aren't as good at...
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Relationship, Operations, Product
The upgrades we have done with the system aren't as good as they used to be, but they are better...
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Relationship, Operations
The support that we have gotten from InterSystems has been pretty good. I don't know that we have...
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Operations
InterSystems has quite the library of online training, and we can also do class-led training. Also,...
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Relationship
InterSystems has been above and beyond my favorite vendor. In my many years of working in...
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Operations, Product
Once the product is up, everything is fine. But when we have upgrades, there are some issues. The...
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Product
The main benefit of InterSystems is that they have been in the market for many years. The database...
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Relationship
The phone support from InterSystems is excellent.
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Relationship
HealthShare Health Connect is a very mature and stable product. We handle many transactions per day...
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Operations, Product
The learning curve is steep for nonstandard interfaces outside of HL7, databases, and things like that....
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Loyalty, Product
One of the things I like about the product is that as I design, I can select a process and click on...
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Relationship
InterSystems’ support is phenomenal. For any problem that we may have that is affecting production,...
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Culture, Relationship
We were coming out of a contract with our previous vendor, and we had to get off their system by a...
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Relationship
I would instantly buy HealthShare Health Connect again if I had to decide today. It is rock solid....
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Loyalty, Product
If I were going to give the vendor some recommendations of things that they could improve, I would...
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Value
The vendor is very good at avoiding charging us for every little thing. They are good at doing what...
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Operations, Product
With InterSystems’ upgrades, we have to pick through what applies to us. When we get upgrades, we...
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Relationship
I like InterSystems’ support model. We have had good feedback from our primary support person. They...
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Product
The product is very stable, and it works really well for us. We are up 100% of the time. Being able...
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Loyalty, Product
A strength of the product that I like is its flexibility. My staff is exceptional, but they can use...
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Relationship
The only issue I have with InterSystems is getting communication back from levels above our account...
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Relationship, Product
We get all we need with HealthShare Health Connect. There is only one thing we have been wanting for...
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Operations, Product
With InterSystems, the time it takes to plan and roll out the new releases forces us not to take all...
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Relationship
We have frequent meetings with the InterSystems teams. Our experience is mixed. Some suggest our...
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