HealthShare Health Connect Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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User Commentary

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Analyst/Coordinator

Relationship

InterSystems' strengths are that support service is always available when needed, and they are very...

Nov 2024
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Analyst/Coordinator

Product

I like that HealthShare Health Connect is easy to monitor and troubleshoot.

Nov 2024
||
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Analyst/Coordinator

Operations

InterSystems' biggest opportunity for improvement is to provide more training on using InterSystems...

Nov 2024
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Analyst/Coordinator

Relationship

InterSystems' greatest strengths are customer service, transparency, and collaboration with...

Nov 2024
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Analyst/Coordinator

Relationship, Product

From an IT perspective, I like InterSystems' adherence to standards, specifications, and commercial...

Nov 2024
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Analyst/Coordinator

Relationship

InterSystems' biggest opportunity for improvement is to add IT solutioning partners that can build...

Nov 2024
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Director

Loyalty, Product

We highly recommend InterSystems. Their tool can help any organization that needs normalization,...

Oct 2024
||
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Director

Culture, Value

I would tell somebody that InterSystems provides a very robust tool. It is very reliable, but it is...

Oct 2024
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Director

Product

We have had issues with coding source code. The vendor doesn’t have the technology or functionality...

Oct 2024
||
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Director

Relationship

With the memory leak issue that we reported to InterSystems, they said that it was part of their...

Oct 2024
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Director

Product

We use the system for data transformation. We think of it as a middleman between two disparate...

Oct 2024
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Director

Value

The tool is geared toward highly technical individuals. For those who work on the platform, it might...

Oct 2024
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Manager

Product

I have yet to see a scenario where, from an integration or data exchange perspective, HealthShare...

Oct 2024
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Manager

Relationship, Product

InterSystems doesn’t bring new technology to us. We have to be abreast and aware. We have to follow...

Oct 2024
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Manager

Product

The traditional HL7 exchange in HealthShare Health Connect is straightforward to use. However, the...

Oct 2024
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Manager

Relationship, Product

InterSystems is a very technical organization, and in the years I have dealt with them, I have not...

Oct 2024
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Manager

Relationship

One thing that sticks out about InterSystems is their support. It is top notch, and they are very...

Oct 2024
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Manager

Product

Some technical nuances were hidden in HealthShare Health Connect, and some things didn't quite...

Oct 2024
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Manager

Culture, Value

InterSystems is a good partner. They have been forthcoming, and when they had price increases, we...

Oct 2024
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Manager

Relationship, Product

InterSystems is very good about queuing up when there is a connectivity issue with a third-party...

Oct 2024
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Manager

Operations

InterSystems’ trainings are relevant to the real world and easy to associate with the current...

Oct 2024
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Manager

Loyalty, Relationship, Product

I have worked with InterSystems for years, and based on their track record, they have always found a...

Oct 2024
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Director

Loyalty, Relationship

HealthShare Health Connect is part of our long-term plans, especially now that we are going to a...

Oct 2024
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Director

Product

One of the reasons that I enjoy working with InterSystems is the tool itself has more capabilities...

Oct 2024
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Director

Relationship, Product

I like the information that is pushed out to keep me informed. What that includes is information...

Oct 2024
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Manager

Loyalty

We are moving from one system to another right now, and all of our interface rewrites are being...

Oct 2024
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Manager

Relationship

InterSystems is fantastic when it comes to support. Their people are super responsive. A lot of the...

Oct 2024
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Manager

Loyalty, Relationship

InterSystems definitely does great work when it comes to driving outcomes. The only reason I would...

Oct 2024
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Manager

Loyalty, Product

I know that InterSystems was one of the first vendors to integrate AI into their product. That way...

Oct 2024
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Manager

Loyalty

One of our other departments chose another vendor's tool for some of their FHIR deployment, and I...

Oct 2024
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Manager

Operations, Value

I work with another company that paywalls the education for their system. In order to get access to...

Oct 2024
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Manager

Relationship

I don't know whether there would be any advantage to moving away from HealthShare Health Connect. We...

Oct 2024
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Manager

Loyalty, Operations, Product

In terms of our upgrade implementations, HealthShare Health Connect's architecture allows us to run...

Oct 2024
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Manager

Operations, Value

InterSystems is pretty good when it comes to training. We pay for some of their training, but they...

Oct 2024
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Manager

Loyalty, Relationship

InterSystems continues to be a great company to work with. They are very proactive about contacting...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

InterSystems could improve our experience by providing help and training for new functionality. They...

Oct 2024
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Analyst/Coordinator

Relationship

InterSystems has excellent, reliable technology and responsive support people.

Oct 2024
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Analyst/Coordinator

Product

HealthShare Health Connect gives a transparent view of our integration data and traffic.

Oct 2024
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VP/Other Executive

Loyalty, Product

Our primary use case was twofold. One was to meet the CMS interoperability and the API type of...

Oct 2024
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VP/Other Executive

Loyalty

As we are going through a modernization effort, some of the capabilities of the HealthShare Health...

Oct 2024
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VP/Other Executive

Relationship

The vendor has been great to work with. They have a customer success manager. That is not unique to...

Oct 2024
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VP/Other Executive

Operations

The vendor had initial training that was probably pretty good, but the ongoing I think is much more...

Oct 2024
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VP/Other Executive

Product

We got the product for interoperability; it checks that box, but it doesn't push us or elevate us to...

Oct 2024
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VP/Other Executive

Product, Value

The product is a really good system for what we use it for. If the need were there for another...

Oct 2024
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VP/Other Executive

Operations, Product

The product's ease of use could be better. The difficulty is probably because of the way that we use...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

In terms of technology, I don't think that the vendor is falling behind. They talk a lot about what...

Oct 2024
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Director

Culture, Relationship

An opportunity for InterSystems to improve is to provide a service arm for supplemental staffing...

Oct 2024
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(0)
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Director

Product

InterSystems should focus on improving product naming, functional alignment, and portfolio...

Oct 2024
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Director

Relationship, Product

InterSystems' strengths are that they have a quality product, are a good partner, and meet all of...

Oct 2024
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CEO/President

Relationship, Value

HealthShare Health Connect is the best over the alternatives even if it is pricey, and the support...

Oct 2024
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(0)
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CEO/President

Relationship, Product

InterSystems' biggest opportunity for improvement is to improve HealthShare Health Connect's...

Oct 2024
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(0)
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Director

Culture

We have an enterprise agreement with InterSystems, so most of the charges are built into that, but...

Oct 2024
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Director

Relationship, Operations

A lot of times, InterSystems will announce a new feature, but it is hard to get them to give us the...

Oct 2024
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Director

Relationship, Product

Every time we get new leadership, they ask what HealthShare Health Connect is and say that they have...

Oct 2024
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Director

Relationship

If there is something urgent, like I really need a particular feature, then I will call...

Oct 2024
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Director

Relationship, Operations

InterSystems has a huge developer meeting once a year, and we always send people. The education part...

Oct 2024
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Director

Product

In the medical field, we have to pass data to a lot of different people, like health insurers, and...

Oct 2024
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Director

Relationship, Product

The thing that InterSystems is lacking is a GUI tool to help us build a web application. I think...

Oct 2024
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Director

Product

When we are trying to do a horizontal distribution of data, the sharding in HealthShare Health...

Oct 2024
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Director

Product

HealthShare Health Connect does everything that it is supposed to do. There has never been a feature...

Oct 2024
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Director

Operations, Product

We always build applications with HealthShare Health Connect as the core, and that is fine. But if...

Oct 2024
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Director

Relationship

InterSystems keeps their promises more than any other vendor I have ever dealt with. They are very...

Oct 2024
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Director

Operations, Product

The upgrades from InterSystems have been pretty much flawless. They usually happen in place and...

Oct 2024
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Director

Product

One thing about InterSystems that has kept us using them all these years basically is every time...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

In terms of training, I wish the vendor were a little more forthcoming in freshening things up,...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty

The vendor is actually working on having HealthShare Health Connect run on a cloud-based solution...

Oct 2024
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(0)
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Analyst/Coordinator

Relationship

We have a close working relationship with the vendor, but that being said, we do go through their...

Oct 2024
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Analyst/Coordinator

Culture, Relationship, Product

The platform is a good, solid software stack. The vendor comes up short on things because they...

Oct 2024
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Analyst/Coordinator

Operations

The vendor's implementations have gotten better over the years.

Oct 2024
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Analyst/Coordinator

Relationship

The vendor's support is world class. I love their support. Whether it is via phone or the web, it...

Oct 2024
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(0)
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Analyst/Coordinator

Product

The product could do a little better with the cloud connectors. The vendor could probably make some...

Oct 2024
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(0)
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Analyst/Coordinator

Operations

The solution is absolutely not simple or intuitive when it comes to training new users. We try to...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

The catalog of cloud services has just expanded in the market. I can see that is going to be a...

Oct 2024
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Analyst/Coordinator

Relationship, Value

We have a great relationship with the vendor, and we have done a lot with them. They are very...

Oct 2024
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(0)
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Analyst/Coordinator

Product

The product's performance is highly predictable, and that makes the product very reliable; in our...

Oct 2024
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(0)
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Analyst/Coordinator

Culture, Value

The vendor charges us for every little thing, but they are a private, for-profit company, so I would...

Oct 2024
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(0)
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Manager

Operations, Product

HealthShare Health Connect has a very standard setup, so it meets our needs by getting those...

Oct 2024
||
(0)
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Manager

Relationship

I don't chat with InterSystems super often, so I don't really have much of a relationship with them....

Oct 2024
||
(0)
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Manager

Loyalty, Operations

The biggest opportunity for InterSystems to improve is training and possible study sessions for...

Oct 2024
||
(0)
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VP/Other Executive

Culture

Up until recently, InterSystems had no business model to provide implementation services. That...

Oct 2024
||
(0)
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VP/Other Executive

Value

This is an organizational problem because we haven't in some instances turned on all the...

Oct 2024
||
(0)
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VP/Other Executive

Relationship

Because InterSystems has the service capability now available to provide implementation services,...

Oct 2024
||
(0)
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VP/Other Executive

Value

The misperception by our organization is that the systems integrator charges a lot to stand up or...

Oct 2024
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VP/Other Executive

Operations, Product

The product is too complex. A different company I know of has a very small user manual, but it is...

Oct 2024
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VP/Other Executive

Relationship, Product

HealthShare Health Connect is a good tool, but I would tell others be very careful about the systems...

Oct 2024
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Director

Relationship, Value

A lot of the vendor's support is built in. I suppose InterSystems could charge us for some of the...

Oct 2024
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Director

Relationship

InterSystems' support is fantastic. However, there is a distinction between their support for the...

Oct 2024
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(0)
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Director

Relationship

I would give InterSystems a perfect score for their executive involvement. I have access to everyone...

Oct 2024
||
(0)
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Director

Loyalty, Product

The system is intuitive. It is good with everything from daily operations to routine care and...

Oct 2024
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Director

Loyalty, Relationship

The system comes in two flavors. There is the cloud option and the on-site option. We leverage the...

Oct 2024
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Director

Operations

I would 100% buy HealthShare Health Connect again. The product is fantastic and easy to use. I like...

Oct 2024
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Director

Loyalty, Relationship

Anytime there is an issue, I can open a ticket, and InterSystems will be eager to jump onto a call...

Oct 2024
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Director

Operations

We had very specific requirements in terms of high availability and redundancy. It was imperative...

Oct 2024
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(0)
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Analyst/Coordinator

Product

In terms of overall usability, building, monitoring, and administering interface engines,...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

I have been doing integrations for many years, and I have used a lot of different interface engines....

Oct 2024
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(0)
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Analyst/Coordinator

Product, Value

The product's ability to drive tangible outcomes is awesome. We can come up with solutions,...

Oct 2024
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(0)
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CEO/President

Relationship

The InterSystems team that we work with is great, and they really try to help us in any way they...

Oct 2024
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(0)
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CEO/President

Value

HealthShare Health Connect is expensive. There is a trade-off. We can do some things that the system...

Oct 2024
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CEO/President

Operations

InterSystems could do better on their training material. They need to document what their feature...

Oct 2024
||
(0)
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CEO/President

Loyalty, Product

The good and bad news about HealthShare Health Connect is that it is flexible. The system is not for...

Oct 2024
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Analyst/Coordinator

Relationship

The vendor will turn ciphers around within a week. The vendor usually turns things around really...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty, Operations, Product

There are some parts of the product that might take a bit more time to learn because there is so...

Oct 2024
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(0)
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Analyst/Coordinator

Operations

The vendor's training is online. I think the vendor calls it learning instead of training. I have...

Oct 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

As long as I am at my organization, we are not going to look for another system. HealthShare Health...

Oct 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

We had an issue in the past with a vendor sending and receiving files. We integrate with a few...

Oct 2024
||
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Analyst/Coordinator

Operations, Product

We recently did an upgrade for the system, and that upgrade was hands-off for the vendor. We did the...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

The system's message viewer could be a little better because it is a little complicated. There are...

Oct 2024
||
(0)
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Analyst/Coordinator

Product, Value

The system has increased our development speed. It is built specifically for healthcare integration,...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

We have had to pay for some training, but we have been satisfied with that training. Our initial...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

InterSystems is available during updates so that we can ask questions, and that has been good. We...

Oct 2024
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Analyst/Coordinator

Product

We have had some problems with algorithms in the system. Those mostly needed an upgrade. We also had...

Oct 2024
||
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Analyst/Coordinator

Relationship

I haven't had any major issues with InterSystems. The vendor's developer support has been really...

Oct 2024
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Director

Value

I don't think we have any current issues with HealthShare Health Connect itself. It works pretty...

Oct 2024
||
(0)
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Director

Relationship

HealthShare Health Connect as a product is very solid. One thing InterSystems has to improve on is...

Oct 2024
||
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Director

Operations

I definitely feel InterSystems can improve the ongoing training. They have a structure where an...

Oct 2024
||
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Director

Relationship

The technical product is good. What they have to increase and improve on there is the technical...

Oct 2024
||
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Director

Relationship, Operations

InterSystems is good at releasing updates and doing security and legal compliance. They keep up with...

Oct 2024
||
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Director

Relationship

InterSystems’ usual support is pretty good. The phone and web support are pretty solid, so we can...

Oct 2024
||
(0)
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Director

Loyalty, Product

The product quality is good, but InterSystems does have certain improvements that they have to work...

Oct 2024
||
(0)
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Director

Operations, Product

The upgrades are fine, but with the features in HealthShare Health Connect, there are certain gaps I...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

From a negative perspective, while InterSystems’ support in general is pretty good, it is spotty...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

The thing that I like most about the product is its flexibility. We have the day-to-day stuff that...

Oct 2024
||
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Analyst/Coordinator

Relationship, Product

InterSystems is pretty good at keeping their promises. Over the last year with the upgrade, there...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

For some of the things that are a little more difficult to do, we have some tools that we built to...

Oct 2024
||
(0)
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Director

Product

There are certain types of interoperability that haven't been well addressed in the system. Those...

Oct 2024
||
(0)
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Director

Operations, Product

All of the developers in our world are using HealthShare Health Connect, and that doesn't make...

Oct 2024
||
(0)
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Director

Relationship

Our current InterSystems contact is more helpful and involved than the people we have had in the...

Oct 2024
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(0)
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Director

Product

One thing that is hard is that there are many products on the marketplace today. The positive is...

Oct 2024
||
(0)
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Director

Product

One big thing that is a headache for us is that InterSystems is no longer including a certain web...

Oct 2024
||
(0)
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Director

Loyalty, Product

We use some of Epic's systems as well, and there is a lot of competition between the direction that...

Oct 2024
||
(0)
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Director

Operations

InterSystems provides a lot of different options for training. When we did a training class with...

Oct 2024
||
(0)
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Director

Product

HealthShare Health Connect is extremely stable and scalable. Even with the version of the system we...

Oct 2024
||
(0)
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Director

Value

We have multiple sites, but the vendor doesn't charge us for every little thing. I still wouldn't...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

When InterSystems says that they are going to do something, they rarely disappoint us. InterSystems'...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

We feel like we have to push InterSystems a bit more to improve the functionality and bring new...

Sep 2024
||
(0)
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VP/Other Executive

Culture

InterSystems avoided collecting charges, but they did attempt to charge us for things. That became...

Sep 2024
||
(0)
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VP/Other Executive

Relationship, Operations, Product

InterSystems underestimated some of the challenges that we would have. Overall, the product is still...

Sep 2024
||
(0)
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VP/Other Executive

Relationship, Value

InterSystems is producing high-quality stuff, and we are getting our money's worth. We have a good...

Sep 2024
||
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Analyst/Coordinator

Operations

If we go on the training modules, a lot of the training modules are based solely around the Cache...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

We recently upgraded our development and test environments because we are trying to get in a cadence...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

I have nothing against InterSystems. Their people are very knowledgeable, but we have had executive...

Aug 2024
||
(0)
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Manager

Relationship

My previous complaint was regarding executive involvement, but I'm quite pleased to see that they...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

HealthShare Health Connect is doing new things. It is not super user friendly. It is made for more...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

I would buy HealthShare Health Connect again because it is kind of the ball game we have right now....

Aug 2024
||
(0)
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Director

Loyalty

We had a different integration engine for many years, but moving to HealthShare Health Connect was...

Jul 2024
||
(0)
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Director

Relationship, Product

The system's overall quality has been great, but we have had a couple of patching instances where we...

Jul 2024
||
(0)
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Director

Operations

InterSystems' initial offer of training was a good introduction, but we still have to do a lot of...

Jul 2024
||
(0)
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Director

Value

HealthShare Health Connect is a key part of our integration. We have been able to do some cool...

Jul 2024
||
(0)
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Director

Product, Value

I don't know whether we have seen any outcomes from the system. We probably aren't as good at...

May 2024
||
(0)
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Director

Relationship, Operations, Product

The upgrades we have done with the system aren't as good as they used to be, but they are better...

May 2024
||
(0)
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Director

Relationship, Operations

The support that we have gotten from InterSystems has been pretty good. I don't know that we have...

May 2024
||
(0)
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Analyst/Coordinator

Operations

InterSystems has quite the library of online training, and we can also do class-led training. Also,...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

InterSystems has been above and beyond my favorite vendor. In my many years of working in...

Apr 2024
||
(0)
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Manager

Operations, Product

Once the product is up, everything is fine. But when we have upgrades, there are some issues. The...

Mar 2024
||
(0)
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Manager

Product

The main benefit of InterSystems is that they have been in the market for many years. The database...

Mar 2024
||
(0)
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Manager

Relationship

The phone support from InterSystems is excellent.

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

HealthShare Health Connect is a very mature and stable product. We handle many transactions per day...

Jan 2024
||
(0)
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Director

Operations, Product

The learning curve is steep for nonstandard interfaces outside of HL7, databases, and things like that....

Jan 2024
||
(0)
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Manager

Loyalty, Product

One of the things I like about the product is that as I design, I can select a process and click on...

Jan 2024
||
(0)
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Manager

Relationship

InterSystems’ support is phenomenal. For any problem that we may have that is affecting production,...

Jan 2024
||
(0)
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Manager

Culture, Relationship

We were coming out of a contract with our previous vendor, and we had to get off their system by a...

Jan 2024
||
(0)
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