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HealthShare Health Connect Commentary
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Operations, Product

Once the product is up, everything is fine. But when we have upgrades, there are some issues. The...

Mar 2024
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Manager

Product

The main benefit of InterSystems is that they have been in the market for many years. The database...

Mar 2024
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Manager

Relationship

The phone support from InterSystems is excellent.

Mar 2024
||
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Director

Relationship

HealthShare Health Connect is a very mature and stable product. We handle many transactions per day...

Jan 2024
||
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Director

Operations, Product

The learning curve is steep for nonstandard interfaces outside of HL7, databases, and things like that....

Jan 2024
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Manager

Loyalty, Product

One of the things I like about the product is that as I design, I can select a process and click on...

Jan 2024
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Manager

Relationship

InterSystems’ support is phenomenal. For any problem that we may have that is affecting production,...

Jan 2024
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Manager

Culture, Relationship

We were coming out of a contract with our previous vendor, and we had to get off their system by a...

Jan 2024
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Director

Relationship

I would instantly buy HealthShare Health Connect again if I had to decide today. It is rock solid....

Dec 2023
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(0)
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Director

Loyalty, Product

If I were going to give the vendor some recommendations of things that they could improve, I would...

Dec 2023
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Director

Value

The vendor is very good at avoiding charging us for every little thing. They are good at doing what...

Dec 2023
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Manager

Operations, Product

With InterSystems’ upgrades, we have to pick through what applies to us. When we get upgrades, we...

Dec 2023
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Manager

Relationship

I like InterSystems’ support model. We have had good feedback from our primary support person. They...

Dec 2023
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Manager

Product

The product is very stable, and it works really well for us. We are up 100% of the time. Being able...

Dec 2023
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Manager

Loyalty, Product

A strength of the product that I like is its flexibility. My staff is exceptional, but they can use...

Dec 2023
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Manager

Relationship

The only issue I have with InterSystems is getting communication back from levels above our account...

Dec 2023
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(0)
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Manager

Relationship, Product

We get all we need with HealthShare Health Connect. There is only one thing we have been wanting for...

Dec 2023
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(0)
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VP/Other Executive

Operations, Product

With InterSystems, the time it takes to plan and roll out the new releases forces us not to take all...

Nov 2023
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VP/Other Executive

Relationship

We have frequent meetings with the InterSystems teams. Our experience is mixed. Some suggest our...

Nov 2023
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(0)
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CIO

Relationship, Operations

There is not anything that InterSystems could do differently than they already do to improve the...

Oct 2023
||
(0)
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CIO

Loyalty, Product

The services that come bundled are very robust for establishing connectivity between various...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

One thing that has always been a challenge with the system has been its ability to put tools in...

Sep 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

We have been using HealthShare Health Connect for quite a long time, and it continues to provide the...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Product

We use HealthShare Health Connect as a hub for all our third-party connections. Our experience has...

Sep 2023
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(0)
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Analyst/Coordinator

Loyalty

I recently attended an InterSystems conference, and it was good to see that InterSystems is...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

We have two key people we work with at InterSystems, and both are very responsive. That has always...

Sep 2023
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Analyst/Coordinator

Relationship

The few times I have had issues during off-hours, I have been able to put in a ticket to...

Sep 2023
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(0)
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Manager

Product

From a HL7 processing perspective, the product is relatively easy to use. It has a GUI that we can...

Sep 2023
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(0)
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Manager

Product

On the CCD side of using the product, it would be beneficial to be able to search for messages or...

Sep 2023
||
(0)
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CEO/President

Relationship

We have an account manager, a technical account manager, and then a technical resource. We actually...

Sep 2023
||
(0)
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CEO/President

Relationship

We push InterSystems' functionality. The vendor has developed their systems with some assumptions...

Sep 2023
||
(0)
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CEO/President

Relationship, Operations

InterSystems rallies the troops to try to assist us, but many times, they are limited in terms of...

Sep 2023
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(0)
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CEO/President

Loyalty, Product

From what I hear, the cloud is not robust. I actually looked into it just to see whether we could...

Sep 2023
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(0)
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CEO/President

Product

If we have a third-party EMPI, we have to be committed to knowing the third-party product that we...

Sep 2023
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(0)
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CEO/President

Operations, Value

The system gives us all the tools and the resources, but the training classes are very expensive. We...

Sep 2023
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(0)
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Director

Relationship, Product

HealthShare Health Connect has been a stable database for us, both for legacy products and our new...

Sep 2023
||
(0)
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Director

Operations

HealthShare did a nice job training our staff on how to configure the system and manage it locally,...

Sep 2023
||
(0)
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Director

Relationship

In my experience with InterSystems, we have to do a bit more of the driving when we want...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have had challenges with emergency or after-hours support. We had a specific issue when we...

Aug 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Product

HealthShare Health Connect is stable, responsive, and highly available. That is why we switched to...

Aug 2023
||
(0)
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Director

Product

We appreciate the flexibility to build features that suit us, even if we are working ahead of...

Aug 2023
||
(0)
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Director

Relationship

We receive great support from our account manager, who has worked with us for several years and...

Aug 2023
||
(0)
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Director

Relationship

There is inconsistency with InterSystems' front-line support team. Some tickets aren't resolved well...

Aug 2023
||
(0)
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Director

Relationship

We get the sense that support is an area of internal focus for InterSystems. However, we can't yet...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship, Product

HealthShare Health Connect has always been rock solid. There is a big push right now to get on the...

Jul 2023
||
(0)
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Manager

Relationship

The vendor has been always responsive when we have had questions. Sometimes we haven't gotten the...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would tell a prospective customer of InterSystems to do their due diligence and seek out a highly...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

HealthShare Health Connect is extremely robust and very well put together. It is an impressive...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

InterSystems’ training is great. I am familiar with the instructor-led courses and online learning,...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Value

InterSystems has various license structures, and we are good with the one we have, but as we expand,...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Operations

During the implementation of HealthShare Health Connect, we communicated with our sales engineers,...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Value

I didn’t think we would be able to get HealthShare Health Connect because I imagined the price point...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

As we troubleshoot in HealthShare Health Connect, the traffic that goes through is presented in a...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Value

InterSystems' greatest strengths are their customer solutions, responsiveness, and willingness to...

Jun 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The vendor is transparent and immediately responsive when an issue arises related to InterSystems' platform....

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Our favorite thing about InterSystems' integrated solution is that it has everything. It isn't the...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has an opportunity to improve by introducing business architecture partnerships in...

Jun 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

InterSystems has great support. They have a great community with great ideas.

Jun 2023
||
(0)
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Analyst/Coordinator

Product

HealthShare Health Connect is very easy to use and understand. That is what we like the most about...

Jun 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

I would like to see more documentation on how to do things in the system's management portal instead...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The vendor's documentation is somewhat too technical at times, and it doesn't include to-dos for...

Jun 2023
||
(0)
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Manager

Relationship, Product

InterSystems is great to work with. Their system's portal works wonderfully for all our HL7 needs.

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Product

It would be nice to include secure file-transfer protocol functionality in the system so that we...

Jun 2023
||
(0)
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Manager

Relationship

We would like to see more responsiveness from our systems engineer at InterSystems.

Jun 2023
||
(0)
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Director

Value

InterSystems doesn't nickel-and-dime us. They just charge us one big fee. HealthShare Health Connect...

Jun 2023
||
(0)
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Director

Operations

In the beginning, InterSystems' implementation services were excellent. However, with the last...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

InterSystems' worldwide response center is pretty good with support. The vendor's active support...

Jun 2023
||
(0)
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Director

Operations

I would like to see the vendor make the system's overall monitors more friendly to people who aren't...

Jun 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

When we do upgrades in HealthShare Health Connect, InterSystems is always very helpful, and they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

HealthShare Health Connect is very stable, and we have no complaints about the solution. The vendor...

Jun 2023
||
(0)
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