HealthShare Health Connect
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Tyson Blauer
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User Commentary

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Analyst/Coordinator

Relationship, Product

One thing that has always been a challenge with the system has been its ability to put tools in...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

We have been using HealthShare Health Connect for quite a long time, and it continues to provide the...

Sep 2023
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Analyst/Coordinator

Relationship, Product

We use HealthShare Health Connect as a hub for all our third-party connections. Our experience has...

Sep 2023
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Analyst/Coordinator

Loyalty

I recently attended an InterSystems conference, and it was good to see that InterSystems is...

Sep 2023
||
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Analyst/Coordinator

Relationship

We have two key people we work with at InterSystems, and both are very responsive. That has always...

Sep 2023
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Analyst/Coordinator

Relationship

The few times I have had issues during off-hours, I have been able to put in a ticket to...

Sep 2023
||
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Manager

Product

From a HL7 processing perspective, the product is relatively easy to use. It has a GUI that we can...

Sep 2023
||
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Manager

Product

On the CCD side of using the product, it would be beneficial to be able to search for messages or...

Sep 2023
||
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CEO/President

Relationship

We have an account manager, a technical account manager, and then a technical resource. We actually...

Sep 2023
||
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CEO/President

Relationship

We push InterSystems' functionality. The vendor has developed their systems with some assumptions...

Sep 2023
||
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CEO/President

Relationship, Operations

InterSystems rallies the troops to try to assist us, but many times, they are limited in terms of...

Sep 2023
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CEO/President

Loyalty, Product

From what I hear, the cloud is not robust. I actually looked into it just to see whether we could...

Sep 2023
||
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CEO/President

Product

If we have a third-party EMPI, we have to be committed to knowing the third-party product that we...

Sep 2023
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CEO/President

Operations, Value

The system gives us all the tools and the resources, but the training classes are very expensive. We...

Sep 2023
||
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Director

Relationship, Product

HealthShare Health Connect has been a stable database for us, both for legacy products and our new...

Sep 2023
||
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Director

Operations

HealthShare did a nice job training our staff on how to configure the system and manage it locally,...

Sep 2023
||
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Director

Relationship

In my experience with InterSystems, we have to do a bit more of the driving when we want...

Sep 2023
||
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Director

Relationship

We have had challenges with emergency or after-hours support. We had a specific issue when we...

Aug 2023
||
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Director

Loyalty, Relationship, Product

HealthShare Health Connect is stable, responsive, and highly available. That is why we switched to...

Aug 2023
||
(0)
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Director

Product

We appreciate the flexibility to build features that suit us, even if we are working ahead of...

Aug 2023
||
(0)
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Director

Relationship

We receive great support from our account manager, who has worked with us for several years and...

Aug 2023
||
(0)
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Director

Relationship

There is inconsistency with InterSystems' front-line support team. Some tickets aren't resolved well...

Aug 2023
||
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Director

Relationship

We get the sense that support is an area of internal focus for InterSystems. However, we can't yet...

Aug 2023
||
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Manager

Loyalty, Relationship, Product

HealthShare Health Connect has always been rock solid. There is a big push right now to get on the...

Jul 2023
||
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Manager

Relationship

The vendor has been always responsive when we have had questions. Sometimes we haven't gotten the...

Jul 2023
||
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Analyst/Coordinator

Relationship, Operations

I would tell a prospective customer of InterSystems to do their due diligence and seek out a highly...

Jul 2023
||
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Analyst/Coordinator

Product

HealthShare Health Connect is extremely robust and very well put together. It is an impressive...

Jul 2023
||
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Analyst/Coordinator

Operations

InterSystems’ training is great. I am familiar with the instructor-led courses and online learning,...

Jul 2023
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Analyst/Coordinator

Culture, Value

InterSystems has various license structures, and we are good with the one we have, but as we expand,...

Jul 2023
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Analyst/Coordinator

Culture, Operations

During the implementation of HealthShare Health Connect, we communicated with our sales engineers,...

Jul 2023
||
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Analyst/Coordinator

Value

I didn’t think we would be able to get HealthShare Health Connect because I imagined the price point...

Jul 2023
||
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Analyst/Coordinator

Product

As we troubleshoot in HealthShare Health Connect, the traffic that goes through is presented in a...

Jul 2023
||
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Analyst/Coordinator

Relationship, Value

InterSystems' greatest strengths are their customer solutions, responsiveness, and willingness to...

Jun 2023
||
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Analyst/Coordinator

Relationship

The vendor is transparent and immediately responsive when an issue arises related to InterSystems' platform....

Jun 2023
||
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Analyst/Coordinator

Product

Our favorite thing about InterSystems' integrated solution is that it has everything. It isn't the...

Jun 2023
||
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Analyst/Coordinator

Relationship

The vendor has an opportunity to improve by introducing business architecture partnerships in...

Jun 2023
||
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Analyst/Coordinator

Relationship

InterSystems has great support. They have a great community with great ideas.

Jun 2023
||
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Analyst/Coordinator

Product

HealthShare Health Connect is very easy to use and understand. That is what we like the most about...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I would like to see more documentation on how to do things in the system's management portal instead...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The vendor's documentation is somewhat too technical at times, and it doesn't include to-dos for...

Jun 2023
||
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Manager

Relationship, Product

InterSystems is great to work with. Their system's portal works wonderfully for all our HL7 needs.

Jun 2023
||
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Manager

Product

It would be nice to include secure file-transfer protocol functionality in the system so that we...

Jun 2023
||
(0)
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Manager

Relationship

We would like to see more responsiveness from our systems engineer at InterSystems.

Jun 2023
||
(0)
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Director

Value

InterSystems doesn't nickel-and-dime us. They just charge us one big fee. HealthShare Health Connect...

Jun 2023
||
(0)
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Director

Operations

In the beginning, InterSystems' implementation services were excellent. However, with the last...

Jun 2023
||
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Director

Relationship

InterSystems' worldwide response center is pretty good with support. The vendor's active support...

Jun 2023
||
(0)
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Director

Operations

I would like to see the vendor make the system's overall monitors more friendly to people who aren't...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we do upgrades in HealthShare Health Connect, InterSystems is always very helpful, and they...

Jun 2023
||
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Analyst/Coordinator

Relationship, Product

HealthShare Health Connect is very stable, and we have no complaints about the solution. The vendor...

Jun 2023
||
(0)
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Manager

Loyalty, Product

The product is very stable and up to industry standards. InterSystems is well ahead of our...

Mar 2023
||
(0)
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Manager

Relationship

The vendor always makes sure we have very good support from the support team and the developers, so...

Mar 2023
||
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CEO/President

Relationship

HealthShare Health Connect is a great product, but users have to be able to support it. If they can,...

Feb 2023
||
(0)
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CEO/President

Relationship

We have always had a very good support experience with InterSystems. The vendor sometimes gets into...

Feb 2023
||
(0)
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CEO/President

Relationship

Someone looking at HealthShare Health Connect needs to be ready to take complete ownership of the...

Feb 2023
||
(0)
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CEO/President

Loyalty

There are things within HealthShare Health Connect that we are left scratching our heads about...

Feb 2023
||
(0)
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Director

Culture, Value

I would tell a peer looking at the product that they need to look carefully to see what their needs...

Jan 2023
||
(0)
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Director

Relationship

From a customer service point of view, I would like InterSystems to call more frequently. I would...

Jan 2023
||
(0)
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Director

Relationship, Product

I am very pleased with the product, and I recommend it. InterSystems knows the needs of their...

Jan 2023
||
(0)
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Director

Relationship

I have nothing but good things to say about InterSystems. We don't need them a lot because things...

Jan 2023
||
(0)
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Director

Operations

InterSystems tells us how to do installations, but I would like it if they gave us some test plans....

Jan 2023
||
(0)
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Manager

Relationship, Product

We have had a good experience with HealthShare Health Connect and its flexibility. We have been able...

Jan 2023
||
(0)
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Manager

Relationship

If we have any issues, it just takes one phone call with InterSystems and our tech team to get the...

Jan 2023
||
(0)
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Manager

Relationship, Operations

We have to do our upgrades in the middle of the night, and we have phone numbers for people at...

Jan 2023
||
(0)
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Manager

Product

HealthShare Health Connect is a basic product that does what the vendor says it is going to do. The...

Jan 2023
||
(0)
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Manager

Operations

We haven’t had any training recently with InterSystems, but the last training we had was good. We...

Jan 2023
||
(0)
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Manager

Loyalty, Product

During a recent conversion we had, InterSystems was on par with where we needed to go with the cloud...

Jan 2023
||
(0)
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Manager

Relationship, Operations

InterSystems' staff is well trained, answers things on the fly, and resolves situations after our...

Jan 2023
||
(0)
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Manager

Operations, Product

It would be helpful if we could understand what other hospitals are doing with the product; we could...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

The initial training from InterSystems was great, but there was a lot more that we could have...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Operations, Product

The tools that InterSystems provides are great, but the vendor doesn’t necessarily give us ways to...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

We can get support by email or over the web, but I usually call the support number, and somebody...

Dec 2022
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Analyst/Coordinator

Relationship

My biggest struggle with our account representative is getting a meaningful response. More than...

Dec 2022
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Analyst/Coordinator

Loyalty, Product, Value

HealthShare Health Connect is a very strong platform. I have had exposure and worked with other...

Dec 2022
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Manager

Relationship

The vendor is great to reach out to when we have an idea of how we want to make something or when we...

Dec 2022
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Manager

Product

The vendor could streamline the documentation in the product to make it more efficient in helping us...

Dec 2022
||
(0)
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Manager

Product

I would love to see the vendor develop more built-in metrics. Right now, I have to do custom queries...

Dec 2022
||
(0)
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Manager

Product

The product’s last couple of upgrades have been seamless. There haven’t been any undocumented or...

Dec 2022
||
(0)
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Manager

Relationship

I have worked with other vendors, and InterSytems’ support is so much better than the support from...

Dec 2022
||
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Manager

Relationship, Product

We get alerts from the vendor when there are security or safety concerns. The vendor is very good at...

Dec 2022
||
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Manager

Product

From an interface perspective, we can modify the pages. That ability is great, but from a system...

Dec 2022
||
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Manager

Operations

The vendor’s training is on their website, and the training could use a little improvement. We can...

Dec 2022
||
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Manager

Operations, Product

I would tell a friend about the easy learning curve for understanding the system, how the system...

Dec 2022
||
(0)
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Manager

Relationship

InterSystems is the best vendor that I have worked with. They absolutely do what vendors should do...

Dec 2022
||
(0)
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Manager

Loyalty

One of the best things the vendor did was open up a development environment to work with many more...

Dec 2022
||
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Manager

Operations

Upgrading the product versions requires a lot of skill and effort. I keep asking the vendor whether...

Dec 2022
||
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Manager

Loyalty

For now, the product is in our long-term plans until we find our next EMR system. If the next EMR...

Dec 2022
||
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Manager

Value

In our pricing arrangement, the vendor could have charged us extra for something, but they let us...

Dec 2022
||
(0)
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Manager

Relationship, Product

InterSystems is doing a lot more work on providing APIs; we send the data, and they provide...

Dec 2022
||
(0)
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Manager

Relationship

We were given a representative from InterSystems at the start, and we are supposed to ask them for...

Nov 2022
||
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Director

Loyalty, Product

HealthShare Health Connect is essential for our long-term plans. There are a number of integration...

Nov 2022
||
(0)
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Director

Relationship

Anytime we have a problem, the folks at InterSystems are there helping us out whether our issue is...

Nov 2022
||
(0)
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Director

Relationship, Product

I would like InterSystems to be more competitive in the API realm and to compete one-on-one with...

Nov 2022
||
(0)
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Manager

Product

HealthShare Health Connect doesn't live up to its marketing. InterSystems bills the program as a...

Nov 2022
||
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Manager

Operations

For a lot of the training, we get out what we put in, but recently, the training has been more like...

Nov 2022
||
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Manager

Product

InterSystems frames HealthShare Health Connect as a product that can do anything. If we are talking...

Nov 2022
||
(0)
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Manager

Relationship, Product

InterSystems knows where they want HealthShare Health Connect to go. They add new features, but they...

Nov 2022
||
(0)
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Manager

Culture

We hear from InterSystems only about zero-day alerts for vulnerabilities. And we only hear from a...

Nov 2022
||
(0)
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Manager

Value

Knowing the price we would have paid for our second choice, we are definitely getting our money's...

Nov 2022
||
(0)
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Manager

Value

InterSystems likes to charge us for every little thing. I was very satisfied with the initial...

Nov 2022
||
(0)
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Manager

Product

I can suggest only one improvement. We can do the change notes in an XT, XML, or HTML format. It...

Nov 2022
||
(0)
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Manager

Relationship

Our account representative directs us to the help desk a lot when we ask questions. Other times,...

Nov 2022
||
(0)
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Manager

Product

HealthShare Health Connect is easy to work with, and it is easy to turn around the interface build...

Nov 2022
||
(0)
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Manager

Product, Value

HealthShare Health Connect has some functionalities that we are not taking advantage of. But based...

Nov 2022
||
(0)
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Director

Product

I cannot complain about the vendor. For the most part, I am very satisfied with the vendor. The...

Nov 2022
||
(0)
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Director

Product

This product is excellent for real-time transactions and, specifically in healthcare, APIs or HL7,...

Nov 2022
||
(0)
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Director

Operations, Product

For the end users who are developers, the product is definitely not easy to learn.

Nov 2022
||
(0)
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Director

Product

Unfortunately, we can't say that InterSystems' product is a one-stop shop for every integration need...

Nov 2022
||
(0)
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Director

Loyalty

When we got InterSystems' product, we were looking for long-term integration strategies. I still...

Nov 2022
||
(0)
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Manager

Culture

Our sales representative from InterSystems always checks on us to see how we are doing and whether...

Nov 2022
||
(0)
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Manager

Relationship

I am very happy with InterSystems and have been for many years. They are always there to support us....

Nov 2022
||
(0)
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Manager

Value

I would like to see some improvements to monitoring and alerting in the system. HealthShare Health...

Nov 2022
||
(0)
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Manager

Product

We use the product’s interface integration engine. The vendor has a lot of other nice features that...

Nov 2022
||
(0)
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Director

Relationship, Operations

InterSystems has been excellent. Everybody probably thinks that the vendor is difficult, but we are...

Nov 2022
||
(0)
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Director

Operations

We were highly satisfied with the training we received from the vendor because of the training's...

Nov 2022
||
(0)
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Director

Loyalty, Product

So far, HealthShare Health Connect has done everything that we have wanted it to do and more. We...

Nov 2022
||
(0)
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Director

Culture, Relationship

I have been less satisfied with the vendor's executive involvement, and a lot of that...

Nov 2022
||
(0)
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Manager

Product

I like that InterSystems’ products are very good and functional for our operations. I like the way...

Oct 2022
||
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Manager

Loyalty, Product

InterSystems has a tremendous footprint in healthcare. In particular, HealthShare Health Connect is...

Oct 2022
||
(0)
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Manager

Relationship

InterSystems is very good about keeping all of their promises. The vendor's support team is...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship, Value

I love HealthShare Health Connect’s ease of use. For the market that InterSystems is trying to be...

Oct 2022
||
(0)
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Director

Relationship

InterSystems helps us when we need patches, but it has taken them a bit of time to be clear about...

Oct 2022
||
(0)
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Director

Relationship

InterSystems is proactive in sending out security bulletins and alerts about their product and...

Oct 2022
||
(0)
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Director

Relationship

For the most part, we get the support we need with InterSystems. However, there are times when we...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

We haven't had to do a lot with InterSystems. We are in a very stable place and haven't needed a lot...

Oct 2022
||
(0)
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Analyst/Coordinator

Product

I would buy HealthShare Health Connect again because it integrates with our EMR. HealthShare Health...

Oct 2022
||
(0)
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Manager

Product

We are pretty happy with HealthShare Health Connect. InterSystems has made enough improvement in...

Oct 2022
||
(0)
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Manager

Product

There are a lot of customizations that we have had to do, but it is awesome that we can do those....

Oct 2022
||
(0)
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Manager

Relationship

InterSystems is annoying in the fact that they won't let us just close tickets, but InterSystems...

Oct 2022
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Manager

Relationship, Value

As part of our subscription, InterSystems offers an API manager, but it can only be used in...

Oct 2022
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Manager

Operations, Product

We would like more frequent updates to the HL7 training. InterSystems is focused on the future...

Oct 2022
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(0)
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Manager

Relationship

We have an ongoing relationship with InterSystems, so when we have problems or when there is...

Sep 2022
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(0)
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Manager

Value

The system does the things that we want it to do, and the vendor has addressed the issues that we...

Sep 2022
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(0)
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Manager

Operations

InterSystems doesn't reach out to us. We just use the product when we need it. We have a desire for...

Sep 2022
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Manager

Product

There are some clunky things that occasionally happen in the system's GUI, but the system works. It...

Sep 2022
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Manager

Relationship

InterSystems' support is very good. We get security notifications and things like that from their...

Sep 2022
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