HealthShare Health Connect
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Tyson Blauer
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User Commentary

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Manager

Relationship

We have an ongoing relationship with InterSystems, so when we have problems or when there is...

Sep 2022
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Manager

ROI / Cost (care and feeding)

The system does the things that we want it to do, and the vendor has addressed the issues that we...

Sep 2022
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Manager

Implementation and Training

InterSystems doesn't reach out to us. We just use the product when we need it. We have a desire for...

Sep 2022
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Manager

Technology

There are some clunky things that occasionally happen in the system's GUI, but the system works. It...

Sep 2022
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Manager

Service and Support

InterSystems' support is very good. We get security notifications and things like that from their...

Sep 2022
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Director

Relationship

HealthShare Health Connect is a very solid technology platform. Unlike other vendors in this space,...

Sep 2022
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Director

Relationship

I would really prefer to do business directly with InterSystems if we help with deploying new...

Sep 2022
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Director

Technology

As the circulatory system of the organization, with respect to data, we don't want to have any...

Sep 2022
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Director

Interfacing and Integration

There is not a single management structure across InterSystems’ modules. Even working inside some of...

Sep 2022
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Director

Relationship

I got a price increase that came from a cut-and-paste email. The service aspect in our current...

Sep 2022
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Director

ROI / Cost (care and feeding)

HealthShare Health Connect is a fairly expensive platform, and we aren't using all the things we...

Sep 2022
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Director

Functionality and Upgrades

The most important thing is whether the technology does what the vendor says it is going to do for...

Sep 2022
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Director

ROI / Cost (care and feeding)

InterSystems’ rates are very straightforward. Basically, we pay based on our CPUs. So if we need...

Sep 2022
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Director

Interfacing and Integration

InterSystems basically did most of our integration, so they definitely get a perfect score.

Sep 2022
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Director

Functionality and Upgrades

Even our newer folks are able to pick up the product really quickly. And there really haven't been...

Sep 2022
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Director

Service and Support

We have had a few minor bumps with the support. We have a contact who reaches out occasionally, but...

Sep 2022
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Director

Relationship

If appropriate, we see InterSystem’s executives, but InterSystems knows we are a pretty stable...

Sep 2022
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Director

Service and Support

Everything has been really good. If I had a single complaint, it would be that the urgent support...

Sep 2022
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Director

ROI / Cost (care and feeding)

I would buy HealthShare Health Connect again for sure. I think we did a pretty extensive RFP...

Sep 2022
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Director

Service and Support

InterSystems is definitely keeping their promises. The last big change we had with them was an...

Sep 2022
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Director

Service and Support

InterSystems has always been willing to take our feedback, follow up on it, and improve the...

Sep 2022
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Director

ROI / Cost (care and feeding)

We are very happy with InterSystems and with the system. InterSystems has good support and great...

Sep 2022
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Director

Future Outlook

InterSystems advises us on the patches and things that we need to take, but we have more than one...

Sep 2022
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Manager

Relationship

InterSystems has had a lot of turnover in the last year, and we have worked with a number of...

Sep 2022
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CIO

Interfacing and Integration

InterSystems is a key player in the interoperability space. It is nice to be able to say that I...

Aug 2022
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CIO

Functionality and Upgrades

To increase my overall satisfaction, InterSystems should make the product less technical but with...

Aug 2022
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Director

Relationship

I have been impressed by our relationship with InterSystems. InterSystems' people have a lot of...

Apr 2022
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Director

Functionality and Upgrades

It is clear to me that InterSystems has spent time working to develop the solution. Other vendors...

Apr 2022
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Director

Other Observations & Comments

We had multiple engines for our previous system. One of our goals in moving to InterSystems'...

Apr 2022
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Director

ROI / Cost (care and feeding)

When we worked on contracting with InterSystems, we wanted to avoid any nickel-and-diming. So far,...

Apr 2022
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Director

Implementation and Training

We trained with InterSystems after the COVID-19 pandemic hit, and they threw things together at the...

Apr 2022
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Director

Relationship

We have meetings with InterSystems' team to make sure they stay in touch with us on our technical...

Apr 2022
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Director

Relationship

We don't receive a lot of involvement from InterSystems' executives, but we were involved with them...

Apr 2022
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Director

Functionality and Upgrades

The only thing that would change my satisfaction with InterSystems would be if their system couldn't...

Apr 2022
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Director

Future Outlook

Right now, we plan to stick with InterSystems for the long term. It seems like there are more and...

Apr 2022
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Director

Functionality and Upgrades

It takes a while to get used to the way that InterSystems' solution is set up. However, once users...

Apr 2022
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Director

Interfacing and Integration

My biggest criticism of the system is its interaction with the bolt-on capabilities that we want to...

Mar 2022
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Director

Functionality and Upgrades

There are some things that the vendor could do that would improve the system's ease of use and make...

Mar 2022
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Director

Relationship

I am definitely connected with the vendor's high-level people, and they welcome my feedback. They...

Mar 2022
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Director

Technology

We have had zero downtime with the product. That is amazing for how long we have used the system. In...

Mar 2022
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Manager

Functionality and Upgrades

We get what we need and more with the product. We still find so many things that can be done with...

Mar 2022
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Manager

Relationship

We have a special system engineer working with us with whom we have a biweekly call to understand...

Mar 2022
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Manager

Technology

The technology behind the product is good. InterSystems has excellent customer service and a great...

Mar 2022
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Analyst/Coordinator

Future Outlook

We are sunsetting the product in the future because we had a leadership change, and our strategy and...

Mar 2022
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Analyst/Coordinator

Relationship

So far, the vendor has kept their promises. There are time lags like there are with every vendor....

Mar 2022
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Analyst/Coordinator

Implementation and Training

We didn’t have a lot of ongoing training. We called the vendor for training when there were changes...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does work as promoted. I would not give it a perfect score because there were some...

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

The product’s ability to support our integration goals started out high, but that has dropped.

Mar 2022
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Analyst/Coordinator

Lessons Learned

HealthShare Health Connect is an extremely stable environment. It works well if we configure it...

Mar 2022
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VP/Other Executive

Relationship

InterSystems has nothing to improve upon from my perspective. The vendor is there when we reach out.

Feb 2022
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VP/Other Executive

Future Outlook

We have decided to stick with HealthShare Health Connect for our integration engine as we make the...

Feb 2022
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Manager

Functionality and Upgrades

The product has allowed us to do many things that we wouldn't have been able to do otherwise. The...

Nov 2021
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VP/Other Executive

Interfacing and Integration

HealthShare Health Connect has been a highly reliable interface engine that has performed extremely...

Nov 2021
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VP/Other Executive

Lessons Learned

Buying InterSystems' product depends on the size of the organization. At our organization, I would...

Nov 2021
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VP/Other Executive

Relationship

InterSystems' people are very responsive, whether they are the sales or technology folks.

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t like the way that InterSystems changed their pricing model. They went from a pricing model...

Nov 2021
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VP/Other Executive

Service and Support

We haven't had any major problems with InterSystems' upgrades. When we have done upgrades and have...

Nov 2021
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VP/Other Executive

Implementation and Training

The InterSystems training is standard fare. It is effective, but it isn’t anything special.

Nov 2021
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VP/Other Executive

Functionality and Upgrades

The quality of the InterSystems product is good. The problem is that the vendor sells web services...

Nov 2021
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VP/Other Executive

Service and Support

I haven't seen any big growth in anything besides the HL7 process from InterSystems. When I think of...

Nov 2021
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VP/Other Executive

Relationship

I would like to see some kind of discussion about where InterSystems is going as an organization. I...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Every time I have discussions about InterSystems’ product line and new technology, the discussions...

Nov 2021
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Manager

Implementation and Training

The migration from our old product to HealthShare Health Connect went very smoothly because we had a...

Nov 2021
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Manager

Functionality and Upgrades

I like HealthShare Health Connect’s diversity and ability. I have not run across anything that it...

Nov 2021
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Manager

Functionality and Upgrades

I would like a more diverse set of testing tools in HealthShare Health Connect. For example, if I am...

Nov 2021
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Manager

Implementation and Training

The product is easy to learn. I came from an industry that was not HL7 driven, and I went through...

Nov 2021
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Manager

Service and Support

We are trying to gather some information from InterSystems about another version of the product, but...

Nov 2021
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Manager

Service and Support

InterSystems has done a nice job of being proactive. They can't react to some things right away,...

Nov 2021
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Manager

Functionality and Upgrades

There are still some tweaks that InterSystems could make to make the product easier to maintain....

Nov 2021
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Manager

Future Outlook

With the new version of the product, we are hoping that we can take advantage of some of the...

Nov 2021
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Director

Functionality and Upgrades

New versions come out quickly. The product uptime has been good. We have never had any issues with...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

The system is very stable. InterSystems is not doing a tremendous number of new things to it other...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

The system is pretty straightforward. The user of the system is really an engineer, so the...

Nov 2021
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VP/Other Executive

Service and Support

InterSystems' phone and web support are through the charts. When we pick up the phone to call, we...

Nov 2021
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Manager

Service and Support

HealthShare Health Connect is a great product. InterSystems staff members are very responsive. They...

Nov 2021
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Manager

Functionality and Upgrades

The solution is easy to use. It allows us to send messages to other interfaces. If our main hospital...

Nov 2021
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Manager

Implementation and Training

I would like to know how to get effective training for the system. When we talk to the vendor's...

Nov 2021
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Manager

Service and Support

InterSystems' support people have a good turnaround time. When we submit a ticket, we get a...

Nov 2021
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Manager

ROI / Cost (care and feeding)

HealthShare Health Connect is a nice product. We can turn things around in a timely manner from an...

Nov 2021
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CIO

Interfacing and Integration

InterSystems' secret sauce is their integration. That is what they do best. Their integration...

Nov 2021
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Manager

Functionality and Upgrades

Things are going really well with InterSystems. Their product is very good, and our current version...

Nov 2021
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Manager

ROI / Cost (care and feeding)

We can sometimes tell when InterSystems' salespeople are getting incentives or having a fire sale,...

Nov 2021
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Manager

Relationship

We haven't often needed to call the support people, but they have been responsive. I don't remember...

Nov 2021
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CIO

ROI / Cost (care and feeding)

InterSystems can do anything, and they are fast. One of the things that we are talking about with...

Nov 2021
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Analyst/Coordinator

Interfacing and Integration

InterSystems is awesome. I have worked with a few other integration engines, and InterSystems'...

Nov 2021
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Analyst/Coordinator

Service and Support

The vendor is big on making sure that we are self-sufficient. In the beginning, they would help us...

Nov 2021
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Manager

Relationship

During COVID-19, InterSystems was really good about helping one of our sister centers. They didn't...

Nov 2021
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Manager

Implementation and Training

We use a good portion of the InterSystems suite. There are a lot of pieces, and I am not sure that...

Nov 2021
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Manager

Service and Support

The support team has been really good and helpful during some challenging times.

Nov 2021
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Director

Service and Support

We haven’t had many issues with InterSystems. When we were going through contract changes and...

Oct 2021
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Director

Functionality and Upgrades

HealthShare Health Connect has definitely kept up with the volume that we were expecting. I don't...

Oct 2021
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Director

Win/Loss - Why they were selected (by current clients)

We did a thorough analysis of all the products on the market. When we looked at InterSystems, we...

Oct 2021
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Director

Relationship

We have a technical person who is available to us all the time. If we need them, they attend our...

Oct 2021
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Director

Service and Support

We have a fantastic support team. I am not sure whether we worked with InterSystems for that or...

Oct 2021
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Director

Implementation and Training

We have had a few training classes, and we have had some on-site training in the past. Based on the...

Oct 2021
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Director

Functionality and Upgrades

HealthShare Health Connect is straightforward. We can see what we need to see. We can develop and...

Oct 2021
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Director

Service and Support

We have been looking at some new hardware, and InterSystems has been very responsive to us with the...

Oct 2021
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