Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
HealthShare Health Connect Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
HealthShare Health Connect is a very strong interface engine. It works very well with our EMR, and...
Login or Create an Account to see details.
Director
InterSystems' training is excellent. We have a whole bunch of people who know the system inside and...
Login or Create an Account to see details.
Analyst/Coordinator
InterSystems does an adequate job of providing for our needs. To a degree, HealthShare Health...
Login or Create an Account to see details.
Analyst/Coordinator
When the vendor reports issues, our organization's immediate support people should be able to...
Login or Create an Account to see details.
Analyst/Coordinator
HealthShare Health Connect is built for integration, and it does that really well. We get a pretty...
Login or Create an Account to see details.
Analyst/Coordinator
We have had HealthShare Health Connect for a long time. Whenever we have an issue, InterSystems...
Login or Create an Account to see details.
Analyst/Coordinator
HealthShare Health Connect is very technical. It would be pretty tough to use if we didn't have...
Login or Create an Account to see details.
Director
Our last version upgrade was a few years ago, and that was seamless. All of our testing with...
Login or Create an Account to see details.
Director
HealthShare Health Connect really hasn't changed, and that is good. The platform is as reliable as...
Login or Create an Account to see details.
Director
The vendor halted active development on some products, but the vendor has still provided us with...
Login or Create an Account to see details.
Director
The only time the vendor fell down was when we did a project and there was a file buried somewhere...
Login or Create an Account to see details.
Analyst/Coordinator
InterSystems delivers new technology, but we haven't taken advantage of it yet. We haven't had the...
Login or Create an Account to see details.
Analyst/Coordinator
We are definitely sticking with InterSystems' integration product. I personally prefer their product...
Login or Create an Account to see details.
Analyst/Coordinator
InterSystems' support is always very good. We do our own implementations though. I haven't had to...
Login or Create an Account to see details.
Analyst/Coordinator
Documentation is a bit of a struggle with this solution. The documentation is much better than a lot...
Login or Create an Account to see details.
Analyst/Coordinator
I think I would buy HealthShare Health Connect again. I have heard certain things about the...
Login or Create an Account to see details.
Analyst/Coordinator
I can’t think of a time when I have ever been promised something. Like most software vendors,...
Login or Create an Account to see details.
Analyst/Coordinator
We have our support people with InterSystems. I don’t think we have ever had anything that has...
Login or Create an Account to see details.
Analyst/Coordinator
I wasn’t always involved in the financial piece, but I know we had a pretty heavy discount on a...
Login or Create an Account to see details.
Analyst/Coordinator
We do a lot of different integrations. We have over 100 connections, and we have never had anything...
Login or Create an Account to see details.
Analyst/Coordinator
HealthShare Health Connect is such a technically minded software. I am not sure what could make it...
Login or Create an Account to see details.
Analyst/Coordinator
There are small bugs in HealthShare Health Connect that have stayed around for a while. The bugs are...
Login or Create an Account to see details.
Manager
InterSystems has a lot of online trainings. Initially, InterSystems did have in-person training, and...
Login or Create an Account to see details.
Manager
There could always be improvement on anything. However, what InterSystems says they do, they do...
Login or Create an Account to see details.
Manager
The system could always be cheaper. HealthShare Health Connect is very expensive, but it is...
Login or Create an Account to see details.
Manager
InterSystems is available when we need them. They are very helpful with the support. InterSystems is...
Login or Create an Account to see details.
Manager
I am very happy with InterSystems. They stick to our contract. They never tell us that something...
Login or Create an Account to see details.
Manager
I like the flexibility I get with the system. We need things that aren't out of the box, and we have...
Login or Create an Account to see details.
Manager
I would like to see InterSystems test and debug their upgrades a little bit better. They are a bit buggy....
Login or Create an Account to see details.
Manager
The communication we get from InterSystems is excellent. I also really enjoy the global summits they...
Login or Create an Account to see details.
Director
The current product works out of the box. The market is moving in terms of expectations on user...
Login or Create an Account to see details.
Director
We are a much more progressive organization than most other customers. We have been building...
Login or Create an Account to see details.
Director
HealthShare Health Connect will probably always be part of the strategy somewhat. But the system...
Login or Create an Account to see details.
Director
We have the vendor executives' attention. I trust InterSystems. There has been a changing of the...
Login or Create an Account to see details.
Director
We have one contract that is very simple and is based on our size. We pretty much own everything...
Login or Create an Account to see details.
Director
One area of the product intelligently delivers messages. We call HealthShare Health Connect an...
Login or Create an Account to see details.
Director
The ongoing support is fine. InterSystems has always been great, and they have a great team. When we...
Login or Create an Account to see details.
Director
When it comes to whether I would recommend the product, I would have to pick and choose my friends...
Login or Create an Account to see details.
Director
I don't think that our satisfaction is going to change much in 12 months. In several years, I expect...
Login or Create an Account to see details.
Manager
The interface team is extremely happy with the tool and what it provides. The engine itself allows...
Login or Create an Account to see details.
Manager
InterSystems is pretty responsive all the way around. The engineers are definitely top notch. We...
Login or Create an Account to see details.
Manager
It would be nice if InterSystems continued to build on their analytics tool. I would also like to...
Login or Create an Account to see details.
Manager
I have engineers who are working on the interface engine. They aren't the ones who sit around and...
Login or Create an Account to see details.
Director
InterSystems has a nice, little product. They are in a niche space right now. They have a...
Login or Create an Account to see details.
Director
As part of the interoperability space, we are very much tied to InterSystems. They are still the...
Login or Create an Account to see details.
Director
One of the things and challenges that we have been having is a concern about the future....
Login or Create an Account to see details.
Director
The product works and provides us with a leg up. We have become a lot more stable from an...
Login or Create an Account to see details.
Manager
As far as the company’s performance goes, InterSystems has always been steady and easy to work with....
Login or Create an Account to see details.
Manager
Part of the driving factor for using HealthShare Health Connect was that the cache is also used by...
Login or Create an Account to see details.
Manager
I don’t know of any dropped balls, and as far as promises go, InterSystems means what they say. They...
Login or Create an Account to see details.
Manager
I don’t know of any nickel-and-diming that has happened at all. I am sure that InterSystems could...
Login or Create an Account to see details.
Manager
InterSystems has good help tutorials, including videos on demand. They also have forums for their...
Login or Create an Account to see details.
Manager
If we had accepted InterSystems' version of IRIS quite some time ago, it would have been much more...
Login or Create an Account to see details.
Manager
InterSystems is definitely a partner to us. We have a long-standing relationship with them. They...
Login or Create an Account to see details.
Manager
InterSystems has had a lot of changes and new products. My main concern is just keeping up with...
Login or Create an Account to see details.
Manager
I would recommend that new InterSystems customers work closely with the vendor's sales...
Login or Create an Account to see details.
Manager
We would absolutely buy the product again. They introduced a part of their product studio that I...
Login or Create an Account to see details.
Manager
The product is a web-based product. Once we get into the product, the quickness of developing things...
Login or Create an Account to see details.
Manager
We love working with InterSystems. They are a very forward company, and we receive excellent...
Login or Create an Account to see details.
Manager
The technology is very reliable and modern. It is always evolving. Overall, InterSystems is a great...
Login or Create an Account to see details.
Manager
I am hoping that IRIS will change some of the product's functionality. We have two different...
Login or Create an Account to see details.
Manager
Whenever we need anything related to COVID-19 or anything else, InterSystems' support and...
Login or Create an Account to see details.
Manager
I would probably prefer another vendor's product because it would be more user friendly. That also...
Login or Create an Account to see details.
Manager
When I have to learn how to do something, InterSystems is very good at showing me. They also offer...
Login or Create an Account to see details.
Manager
Some end users do well with the product, and some are struggling. Some end users need training....
Login or Create an Account to see details.
Manager
I would definitely recommend InterSystems for anyone who has knowledge about Caché SQL. We get by...
Login or Create an Account to see details.
Manager
If others don't have this product, I would recommend they buy it. There is no other interface engine...
Login or Create an Account to see details.
Manager
I just had an experience with executive involvement from InterSystems. We had a situation, and I...
Login or Create an Account to see details.
Manager
We have achieved a lot more things with this product than we would have without this technology....
Login or Create an Account to see details.
Analyst/Coordinator
We haven't done any remote training, but the in-person training that I last went to was decent.
Login or Create an Account to see details.
Analyst/Coordinator
It takes a bit of work to do things like class modifications. Those things are not always intuitive.
Login or Create an Account to see details.
Analyst/Coordinator
When we started using the system, we used the base schemas, but as we get into things more, we are...
Login or Create an Account to see details.
Analyst/Coordinator
When we open a ticket, the vendor is proactive enough to give us information that helps with things...
Login or Create an Account to see details.
Analyst/Coordinator
In the past, we have tried to reach out to a sales engineer who told us to open up a ticket. Other...
Login or Create an Account to see details.
Analyst/Coordinator
The only issues that we have had with InterSystems keeping promises have been around one-off...
Login or Create an Account to see details.
Analyst/Coordinator
We have had some negotiations with InterSystems over our support costs. At the hospital, we have...
Login or Create an Account to see details.
Analyst/Coordinator
In some respects, InterSystems oversells the product. They tell us that we could bring somebody in...
Login or Create an Account to see details.
Analyst/Coordinator
I would recommend InterSystems. I used to use our in-shop software to do things, and it is much...
Login or Create an Account to see details.
Analyst/Coordinator
The system is part of our long-term plans. We are rewriting all of the interfaces on another system.
Login or Create an Account to see details.
Analyst/Coordinator
The only thing that we pay is a support fee. Everything else is included in the price. We haven't...
Login or Create an Account to see details.
Analyst/Coordinator
We only use the interfacing part of the product, and it works very well. We have a full suite of...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does very well with their ongoing support. The vendor is very good and timely. We...
Login or Create an Account to see details.
Analyst/Coordinator
The only sort of proactive thing we have had is the bulletin that InterSystems sends out when they...
Login or Create an Account to see details.
Manager
As we implement new functionality, InterSystems has technical and architect-type folks who help...
Login or Create an Account to see details.
Manager
For some of the pieces that InterSystems is implementing, they are training out of the box, and we...
Login or Create an Account to see details.
Manager
InterSystems works regularly with us, and they are very responsive and helpful. We have a good...
Login or Create an Account to see details.
Manager
The vendor is not as proactive as they should be. There are a lot of things that we bring to their...
Login or Create an Account to see details.
Manager
We have fairly limited executive involvement with InterSystems. Most of the time when anyone beyond...
Login or Create an Account to see details.
Manager
We paid for InterSystems' software a long time ago. Right now, I am just paying maintenance and...
Login or Create an Account to see details.
Manager
InterSystems has added a capability for API management, which is a new product for them. But it is a...
Login or Create an Account to see details.
Manager
InterSystems’ modularization of their products sometimes makes it difficult to understand what we...
Login or Create an Account to see details.
Analyst/Coordinator
We haven't had to use the training in a while. The first time that InterSystems did a training,...
Login or Create an Account to see details.
Analyst/Coordinator
Especially with the new versions, HealthShare Health Connect is getting better and better. Based on...
Login or Create an Account to see details.
Analyst/Coordinator
We just went through an upgrade, and it was simple and painless. The vendor's support people were...
Login or Create an Account to see details.
Analyst/Coordinator
The support people at InterSystems are great. They try to help us as much as possible, and they...
Login or Create an Account to see details.
Manager
Our interoperability goals are always changing, but the system works well for what we purchased it...
Login or Create an Account to see details.
VP/Other Executive
InterSystems' solution is definitely mature. It would be easier to say what parts of the product I...
Login or Create an Account to see details.
VP/Other Executive
InterSystems' sales process could not be worse. When I call them and tell them I want to pay them a...
Login or Create an Account to see details.
VP/Other Executive
On the implementation side, InterSystems farms out 100% of the HealthShare Health Connect...
Login or Create an Account to see details.
VP/Other Executive
On the support side, we use InterSystems' cloud version so we don't have a data scenario where we...
Login or Create an Account to see details.
VP/Other Executive
There has not been any talk of moving away from InterSystems. I don't know about log sharing, but we...
Login or Create an Account to see details.
VP/Other Executive
If it were up to me personally to decide the solution we would purchase, I would not go through the...
Login or Create an Account to see details.
VP/Other Executive
I do not feel nickel-and-dimed by InterSystems. That is a rare thing to say about a vendor.
Login or Create an Account to see details.
VP/Other Executive
InterSystems doesn't create or host SMART on FHIR apps. The vendor's web support is weird....
Login or Create an Account to see details.
VP/Other Executive
Even though I usually dread vendors reaching out to me, in the case of InterSystems, I wouldn't. At...
Login or Create an Account to see details.
VP/Other Executive
I would recommend InterSystems' product even though the sales process is difficult.
Login or Create an Account to see details.
VP/Other Executive
In the future, we will request fewer add-on services, so we won't be frustrated when we ask for...
Login or Create an Account to see details.
VP/Other Executive
When we bought the product, we felt that it was very mature and that InterSystems was going to keep...
Login or Create an Account to see details.
Director
One of the things I really love about InterSystems is that they don’t nickel-and-dime. They help us...
Login or Create an Account to see details.
Director
We never really got stressed with the system because of COVID-19. I was able to do real-time...
Login or Create an Account to see details.
Director
We had an issue with an upgrade that we missed. There was something in the code that had to do with...
Login or Create an Account to see details.
Director
InterSystems’ training is great. Under normal circumstances, the vendor would come on-site if we...
Login or Create an Account to see details.
Director
We have been able to do what we have needed to do with the system. It performs just like...
Login or Create an Account to see details.
Director
InterSystems keeps coming up with new products that stay current with what the rest of the IT world...
Login or Create an Account to see details.
Director
When there are security vulnerabilities, InterSystems is on top of them. The vendor always gives us...
Login or Create an Account to see details.
Director
I don’t see our overall satisfaction changing because InterSystems has just been rock solid every...
Login or Create an Account to see details.
Director
We thought that since we are a large organization, the vendor would be able to scale better to meet...
Login or Create an Account to see details.
Director
We had some challenges out of the gate. The vendor wanted us to do more with our implementation....
Login or Create an Account to see details.
Director
The vendor executive involvement is a little lower than it is with other vendors. We don’t see the...
Login or Create an Account to see details.
Director
The system is part of our long-term plans. We see the vendor as one of our strategic partners
Login or Create an Account to see details.
Director
We had some hiccups along the way. InterSystems tries to let their customers lead their own...
Login or Create an Account to see details.
Director
The system is relatively easy to use, but it is an advanced product. People need to understand...
Login or Create an Account to see details.
Director
The only con is that the system is relatively expensive. We are a large organization, so we have a...
Login or Create an Account to see details.
Manager
InterSystems has a great learning website where we can get almost anything. They offer to send...
Login or Create an Account to see details.
Manager
The upgrade process is difficult due to our changes and customizations. InterSystems is proactive....
Login or Create an Account to see details.
Manager
I have been working with the vendor's team for a while, and I always used to say that the system...
Login or Create an Account to see details.
Manager
I haven't met too many high-level people from InterSystems, but everybody I have met at the...
Login or Create an Account to see details.
Manager
As an interface engine, the product does everything that we have wanted it to do. The product does...
Login or Create an Account to see details.
Manager
I can't say that InterSystems is the low-price leader, but there are not a bunch of little charges....
Login or Create an Account to see details.
CIO
InterSystems has actually worked with us to build dashboards specific to COVID-19. InterSystems...
Login or Create an Account to see details.
CIO
InterSystems' product is absolutely part of our long-term plans. We haven't detected any failures or...
Login or Create an Account to see details.
CIO
Within reason, InterSystems avoids charging for every little thing. There are charges for complex...
Login or Create an Account to see details.
CIO
When it comes to InterSystems' implementation, promised dates, and features that are going to come...
Login or Create an Account to see details.
CIO
There are technologies that are working in concert with InterSystems' platform. There is a delay...
Login or Create an Account to see details.
Manager
It would be nice if there were the capability to run some sort of report within the application to...
Login or Create an Account to see details.
Manager
Whenever we have engaged the support people, they have always been very responsive and very helpful...
Login or Create an Account to see details.
Manager
Overall, we have had an excellent experience with InterSystems. Their platform is very robust. I...
Login or Create an Account to see details.
Manager
During the COVID-19 crisis, we haven't had to leverage anything differently or ask InterSystems for...
Login or Create an Account to see details.
Manager
The vendor has avoided charging us for every little thing. Our costs are very understood and well...
Login or Create an Account to see details.
Manager
The product works as it was promoted. I don't have any issues with anything.
Login or Create an Account to see details.
Manager
InterSystems' executives are highly engaged, but I would give the quality of that engagement a lower...
Login or Create an Account to see details.
Manager
I would like for InterSystems to be a bit more prepared for meetings. I get the sense that they are...
Login or Create an Account to see details.
Analyst/Coordinator
I would recommend HealthShare Health Connect over anything else. I like the flexibility of the...
Login or Create an Account to see details.
Analyst/Coordinator
InterSystems' support has always been excellent regardless of the situation we are in.
Login or Create an Account to see details.
Analyst/Coordinator
The documentation could always improve. The system has excellent documentation compared to other...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has online training. The system seems fairly basic, and I am looking for something that...
Login or Create an Account to see details.
Manager
We couldn’t be happier. We are actually tickled and thrilled with everything from InterSystems top...
Login or Create an Account to see details.
Manager
InterSystems is a database company first, and I love that because they take their data seriously,...
Login or Create an Account to see details.
Manager
InterSystems offers many different ways to organize our engine. One of them is an enterprise service...
Login or Create an Account to see details.
Manager
InterSystems' Worldwide Response Center is fantastic. We didn't know that going in. When we call the...
Login or Create an Account to see details.
Manager
The InterSystems product gets so granular with monitoring. When a queue or database's response times...
Login or Create an Account to see details.
Manager
The vendor is very proactive. For example, if we called them today to log a problem that we needed...
Login or Create an Account to see details.
Manager
We have account executives. I have never sat down and spoken with the CEO. But overall, I would give...
Login or Create an Account to see details.
Analyst/Coordinator
We switched to InterSystems’ product because of its performance, scalability, and flexibility. We...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor’s implementation services were excellent. Even during the upgrades, the vendor’s services...
Login or Create an Account to see details.
Analyst/Coordinator
The product does exactly what we need it to do and what the vendor told us it was going to do. We...
Login or Create an Account to see details.
Manager
Some of the monitoring features could be improved. Nothing is wrong with them, but they could be...
Login or Create an Account to see details.
Manager
I hope that the vendor gets a good rating. We are happy to work with them, and they are supportive...
Login or Create an Account to see details.
Manager
The vendor packages their pricing well. The system is expensive, just like everything else.
Login or Create an Account to see details.
Manager
The solution is user friendly. It is powerful. And the vendor has a good road plan. We don't have...
Login or Create an Account to see details.
Manager
The solution is user friendly for IT people but not for the end user. The engine taps data. We cache...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
What Is Possible with HIEs?
Why Interoperability Is Worth the Challenge