HealthShare Health Connect
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship, Product
One thing that has always been a challenge with the system has been its ability to put tools in...
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Loyalty, Product
We have been using HealthShare Health Connect for quite a long time, and it continues to provide the...
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Relationship, Product
We use HealthShare Health Connect as a hub for all our third-party connections. Our experience has...
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Loyalty
I recently attended an InterSystems conference, and it was good to see that InterSystems is...
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Relationship
We have two key people we work with at InterSystems, and both are very responsive. That has always...
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Relationship
The few times I have had issues during off-hours, I have been able to put in a ticket to...
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Product
From a HL7 processing perspective, the product is relatively easy to use. It has a GUI that we can...
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Product
On the CCD side of using the product, it would be beneficial to be able to search for messages or...
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Relationship
We have an account manager, a technical account manager, and then a technical resource. We actually...
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Relationship
We push InterSystems' functionality. The vendor has developed their systems with some assumptions...
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Relationship, Operations
InterSystems rallies the troops to try to assist us, but many times, they are limited in terms of...
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Loyalty, Product
From what I hear, the cloud is not robust. I actually looked into it just to see whether we could...
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Product
If we have a third-party EMPI, we have to be committed to knowing the third-party product that we...
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Operations, Value
The system gives us all the tools and the resources, but the training classes are very expensive. We...
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Relationship, Product
HealthShare Health Connect has been a stable database for us, both for legacy products and our new...
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Operations
HealthShare did a nice job training our staff on how to configure the system and manage it locally,...
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Relationship
In my experience with InterSystems, we have to do a bit more of the driving when we want...
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Relationship
We have had challenges with emergency or after-hours support. We had a specific issue when we...
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Loyalty, Relationship, Product
HealthShare Health Connect is stable, responsive, and highly available. That is why we switched to...
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Product
We appreciate the flexibility to build features that suit us, even if we are working ahead of...
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Relationship
We receive great support from our account manager, who has worked with us for several years and...
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Relationship
There is inconsistency with InterSystems' front-line support team. Some tickets aren't resolved well...
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Relationship
We get the sense that support is an area of internal focus for InterSystems. However, we can't yet...
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Loyalty, Relationship, Product
HealthShare Health Connect has always been rock solid. There is a big push right now to get on the...
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Relationship
The vendor has been always responsive when we have had questions. Sometimes we haven't gotten the...
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Relationship, Operations
I would tell a prospective customer of InterSystems to do their due diligence and seek out a highly...
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Product
HealthShare Health Connect is extremely robust and very well put together. It is an impressive...
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Operations
InterSystems’ training is great. I am familiar with the instructor-led courses and online learning,...
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Culture, Value
InterSystems has various license structures, and we are good with the one we have, but as we expand,...
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Culture, Operations
During the implementation of HealthShare Health Connect, we communicated with our sales engineers,...
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Value
I didn’t think we would be able to get HealthShare Health Connect because I imagined the price point...
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Product
As we troubleshoot in HealthShare Health Connect, the traffic that goes through is presented in a...
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Relationship, Value
InterSystems' greatest strengths are their customer solutions, responsiveness, and willingness to...
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Relationship
The vendor is transparent and immediately responsive when an issue arises related to InterSystems' platform....
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Product
Our favorite thing about InterSystems' integrated solution is that it has everything. It isn't the...
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Relationship
The vendor has an opportunity to improve by introducing business architecture partnerships in...
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Relationship
InterSystems has great support. They have a great community with great ideas.
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Product
HealthShare Health Connect is very easy to use and understand. That is what we like the most about...
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Operations, Product
I would like to see more documentation on how to do things in the system's management portal instead...
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Operations, Product
The vendor's documentation is somewhat too technical at times, and it doesn't include to-dos for...
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Relationship, Product
InterSystems is great to work with. Their system's portal works wonderfully for all our HL7 needs.
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Product
It would be nice to include secure file-transfer protocol functionality in the system so that we...
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Relationship
We would like to see more responsiveness from our systems engineer at InterSystems.
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Value
InterSystems doesn't nickel-and-dime us. They just charge us one big fee. HealthShare Health Connect...
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Operations
In the beginning, InterSystems' implementation services were excellent. However, with the last...
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Relationship
InterSystems' worldwide response center is pretty good with support. The vendor's active support...
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Operations
I would like to see the vendor make the system's overall monitors more friendly to people who aren't...
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Relationship, Operations
When we do upgrades in HealthShare Health Connect, InterSystems is always very helpful, and they...
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Relationship, Product
HealthShare Health Connect is very stable, and we have no complaints about the solution. The vendor...
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Loyalty, Product
The product is very stable and up to industry standards. InterSystems is well ahead of our...
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Relationship
The vendor always makes sure we have very good support from the support team and the developers, so...
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Relationship
HealthShare Health Connect is a great product, but users have to be able to support it. If they can,...
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Relationship
We have always had a very good support experience with InterSystems. The vendor sometimes gets into...
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Relationship
Someone looking at HealthShare Health Connect needs to be ready to take complete ownership of the...
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Loyalty
There are things within HealthShare Health Connect that we are left scratching our heads about...
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Culture, Value
I would tell a peer looking at the product that they need to look carefully to see what their needs...
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Relationship
From a customer service point of view, I would like InterSystems to call more frequently. I would...
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Relationship, Product
I am very pleased with the product, and I recommend it. InterSystems knows the needs of their...
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Relationship
I have nothing but good things to say about InterSystems. We don't need them a lot because things...
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Operations
InterSystems tells us how to do installations, but I would like it if they gave us some test plans....
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Relationship, Product
We have had a good experience with HealthShare Health Connect and its flexibility. We have been able...
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Relationship
If we have any issues, it just takes one phone call with InterSystems and our tech team to get the...
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Relationship, Operations
We have to do our upgrades in the middle of the night, and we have phone numbers for people at...
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Product
HealthShare Health Connect is a basic product that does what the vendor says it is going to do. The...
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Operations
We haven’t had any training recently with InterSystems, but the last training we had was good. We...
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Loyalty, Product
During a recent conversion we had, InterSystems was on par with where we needed to go with the cloud...
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Relationship, Operations
InterSystems' staff is well trained, answers things on the fly, and resolves situations after our...
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Operations, Product
It would be helpful if we could understand what other hospitals are doing with the product; we could...
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Operations
The initial training from InterSystems was great, but there was a lot more that we could have...
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Loyalty, Relationship, Operations, Product
The tools that InterSystems provides are great, but the vendor doesn’t necessarily give us ways to...
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Relationship
We can get support by email or over the web, but I usually call the support number, and somebody...
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Relationship
My biggest struggle with our account representative is getting a meaningful response. More than...
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Loyalty, Product, Value
HealthShare Health Connect is a very strong platform. I have had exposure and worked with other...
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Relationship
The vendor is great to reach out to when we have an idea of how we want to make something or when we...
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Product
The vendor could streamline the documentation in the product to make it more efficient in helping us...
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Product
I would love to see the vendor develop more built-in metrics. Right now, I have to do custom queries...
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Product
The product’s last couple of upgrades have been seamless. There haven’t been any undocumented or...
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Relationship
I have worked with other vendors, and InterSytems’ support is so much better than the support from...
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Relationship, Product
We get alerts from the vendor when there are security or safety concerns. The vendor is very good at...
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Product
From an interface perspective, we can modify the pages. That ability is great, but from a system...
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Operations
The vendor’s training is on their website, and the training could use a little improvement. We can...
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Operations, Product
I would tell a friend about the easy learning curve for understanding the system, how the system...
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Relationship
InterSystems is the best vendor that I have worked with. They absolutely do what vendors should do...
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Loyalty
One of the best things the vendor did was open up a development environment to work with many more...
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Operations
Upgrading the product versions requires a lot of skill and effort. I keep asking the vendor whether...
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Loyalty
For now, the product is in our long-term plans until we find our next EMR system. If the next EMR...
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Value
In our pricing arrangement, the vendor could have charged us extra for something, but they let us...
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Relationship, Product
InterSystems is doing a lot more work on providing APIs; we send the data, and they provide...
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Relationship
We were given a representative from InterSystems at the start, and we are supposed to ask them for...
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Loyalty, Product
HealthShare Health Connect is essential for our long-term plans. There are a number of integration...
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Relationship
Anytime we have a problem, the folks at InterSystems are there helping us out whether our issue is...
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Relationship, Product
I would like InterSystems to be more competitive in the API realm and to compete one-on-one with...
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Product
HealthShare Health Connect doesn't live up to its marketing. InterSystems bills the program as a...
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Operations
For a lot of the training, we get out what we put in, but recently, the training has been more like...
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Product
InterSystems frames HealthShare Health Connect as a product that can do anything. If we are talking...
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Relationship, Product
InterSystems knows where they want HealthShare Health Connect to go. They add new features, but they...
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Culture
We hear from InterSystems only about zero-day alerts for vulnerabilities. And we only hear from a...
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Value
Knowing the price we would have paid for our second choice, we are definitely getting our money's...
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Value
InterSystems likes to charge us for every little thing. I was very satisfied with the initial...
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Product
I can suggest only one improvement. We can do the change notes in an XT, XML, or HTML format. It...
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Relationship
Our account representative directs us to the help desk a lot when we ask questions. Other times,...
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Product
HealthShare Health Connect is easy to work with, and it is easy to turn around the interface build...
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Product, Value
HealthShare Health Connect has some functionalities that we are not taking advantage of. But based...
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Product
I cannot complain about the vendor. For the most part, I am very satisfied with the vendor. The...
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Product
This product is excellent for real-time transactions and, specifically in healthcare, APIs or HL7,...
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Operations, Product
For the end users who are developers, the product is definitely not easy to learn.
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Product
Unfortunately, we can't say that InterSystems' product is a one-stop shop for every integration need...
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Loyalty
When we got InterSystems' product, we were looking for long-term integration strategies. I still...
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Culture
Our sales representative from InterSystems always checks on us to see how we are doing and whether...
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Relationship
I am very happy with InterSystems and have been for many years. They are always there to support us....
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Value
I would like to see some improvements to monitoring and alerting in the system. HealthShare Health...
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Product
We use the product’s interface integration engine. The vendor has a lot of other nice features that...
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Relationship, Operations
InterSystems has been excellent. Everybody probably thinks that the vendor is difficult, but we are...
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Operations
We were highly satisfied with the training we received from the vendor because of the training's...
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Loyalty, Product
So far, HealthShare Health Connect has done everything that we have wanted it to do and more. We...
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Culture, Relationship
I have been less satisfied with the vendor's executive involvement, and a lot of that...
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Product
I like that InterSystems’ products are very good and functional for our operations. I like the way...
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Loyalty, Product
InterSystems has a tremendous footprint in healthcare. In particular, HealthShare Health Connect is...
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Relationship
InterSystems is very good about keeping all of their promises. The vendor's support team is...
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Loyalty, Relationship, Value
I love HealthShare Health Connect’s ease of use. For the market that InterSystems is trying to be...
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Relationship
InterSystems helps us when we need patches, but it has taken them a bit of time to be clear about...
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Relationship
InterSystems is proactive in sending out security bulletins and alerts about their product and...
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Relationship
For the most part, we get the support we need with InterSystems. However, there are times when we...
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Relationship
We haven't had to do a lot with InterSystems. We are in a very stable place and haven't needed a lot...
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Product
I would buy HealthShare Health Connect again because it integrates with our EMR. HealthShare Health...
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Product
We are pretty happy with HealthShare Health Connect. InterSystems has made enough improvement in...
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Product
There are a lot of customizations that we have had to do, but it is awesome that we can do those....
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Relationship
InterSystems is annoying in the fact that they won't let us just close tickets, but InterSystems...
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Relationship, Value
As part of our subscription, InterSystems offers an API manager, but it can only be used in...
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Operations, Product
We would like more frequent updates to the HL7 training. InterSystems is focused on the future...
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Relationship
We have an ongoing relationship with InterSystems, so when we have problems or when there is...
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Value
The system does the things that we want it to do, and the vendor has addressed the issues that we...
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Operations
InterSystems doesn't reach out to us. We just use the product when we need it. We have a desire for...
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Product
There are some clunky things that occasionally happen in the system's GUI, but the system works. It...
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Relationship
InterSystems' support is very good. We get security notifications and things like that from their...
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