HealthShare Health Connect Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
InterSystems is a stand-up vendor. They are quick to respond to problems with an effective solution....
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Culture, Loyalty, Product
I recently heard from our sales representative that they are retooling the UI, and I am excited...
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Product, Value
InterSystems has a tool that helps take the burden off the upgrade process for the customer. It...
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Operations, Product
In general, the way the system flows is very intuitive. We have two users at another site who are...
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Culture, Relationship
InterSystems is really a larger organization, so we really don't have very much executive contact....
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Culture, Relationship
InterSystems’ executive involvement rates average at best. We have met many of their senior...
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Value
InterSystems’ solutions are not cheap. The licenses are expensive, but we are getting value from the...
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Product
The product continues to evolve. We are a few versions behind, so maybe we are not taking advantage...
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Relationship
InterSystems’ formal support process of submitting a ticket and going through their help desk is...
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Operations, Product
We are happy with the quality of the product, though there are things that could be better. The end...
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Operations, Product
Right now, I don't need anything new because I have what I need on the integration side. With...
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Loyalty
HealthShare Health Connect is a large part of our long-term plans. It is probably one of the most...
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Relationship
HealthShare Health Connect has a couple of strengths. The product is extremely stable and very...
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Product
I would love to see InterSystems expand their portfolio to include more real-time tuning. I know...
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Product
I like HealthShare Health Connect’s message volume retention. We don't have to worry about...
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Relationship
I am quite sure that InterSystems goes through a process of trying to figure out the top 10 things...
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Relationship
We have a standing relationship with InterSystems; they are pretty sharp. We have regular support...
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Culture, Relationship, Product
I would tell potential customers to be very specific when asking questions about application functionality....
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Product
The vendor's interoperability environment needs to be easier to manage. Lots of custom code needs to...
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Culture, Relationship
The product is easy to use, and the account representatives are attentive to our needs....
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Relationship
InterSystems' strengths are that support service is always available when needed, and they are very...
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Product
I like that HealthShare Health Connect is easy to monitor and troubleshoot.
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Operations
InterSystems' biggest opportunity for improvement is to provide more training on using InterSystems...
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Relationship
InterSystems' greatest strengths are customer service, transparency, and collaboration with...
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Relationship, Product
From an IT perspective, I like InterSystems' adherence to standards, specifications, and commercial...
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Relationship
InterSystems' biggest opportunity for improvement is to add IT solutioning partners that can build...
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Loyalty, Product
We highly recommend InterSystems. Their tool can help any organization that needs normalization,...
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Culture, Value
I would tell somebody that InterSystems provides a very robust tool. It is very reliable, but it is...
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Product
We have had issues with coding source code. The vendor doesn’t have the technology or functionality...
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Relationship
With the memory leak issue that we reported to InterSystems, they said that it was part of their...
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Product
We use the system for data transformation. We think of it as a middleman between two disparate...
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Value
The tool is geared toward highly technical individuals. For those who work on the platform, it might...
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Product
I have yet to see a scenario where, from an integration or data exchange perspective, HealthShare...
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Relationship, Product
InterSystems doesn’t bring new technology to us. We have to be abreast and aware. We have to follow...
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Product
The traditional HL7 exchange in HealthShare Health Connect is straightforward to use. However, the...
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Relationship, Product
InterSystems is a very technical organization, and in the years I have dealt with them, I have not...
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Relationship
One thing that sticks out about InterSystems is their support. It is top notch, and they are very...
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Product
Some technical nuances were hidden in HealthShare Health Connect, and some things didn't quite...
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Culture, Value
InterSystems is a good partner. They have been forthcoming, and when they had price increases, we...
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Relationship, Product
InterSystems is very good about queuing up when there is a connectivity issue with a third-party...
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Operations
InterSystems’ trainings are relevant to the real world and easy to associate with the current...
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Loyalty, Relationship, Product
I have worked with InterSystems for years, and based on their track record, they have always found a...
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Loyalty, Relationship
HealthShare Health Connect is part of our long-term plans, especially now that we are going to a...
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Product
One of the reasons that I enjoy working with InterSystems is the tool itself has more capabilities...
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Relationship, Product
I like the information that is pushed out to keep me informed. What that includes is information...
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Loyalty
We are moving from one system to another right now, and all of our interface rewrites are being...
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Relationship
InterSystems is fantastic when it comes to support. Their people are super responsive. A lot of the...
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Loyalty, Relationship
InterSystems definitely does great work when it comes to driving outcomes. The only reason I would...
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Loyalty, Product
I know that InterSystems was one of the first vendors to integrate AI into their product. That way...
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Loyalty
One of our other departments chose another vendor's tool for some of their FHIR deployment, and I...
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Operations, Value
I work with another company that paywalls the education for their system. In order to get access to...
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Relationship
I don't know whether there would be any advantage to moving away from HealthShare Health Connect. We...
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Loyalty, Operations, Product
In terms of our upgrade implementations, HealthShare Health Connect's architecture allows us to run...
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Operations, Value
InterSystems is pretty good when it comes to training. We pay for some of their training, but they...
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Loyalty, Relationship
InterSystems continues to be a great company to work with. They are very proactive about contacting...
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Relationship, Operations
InterSystems could improve our experience by providing help and training for new functionality. They...
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Relationship
InterSystems has excellent, reliable technology and responsive support people.
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Product
HealthShare Health Connect gives a transparent view of our integration data and traffic.
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Loyalty, Product
Our primary use case was twofold. One was to meet the CMS interoperability and the API type of...
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Loyalty
As we are going through a modernization effort, some of the capabilities of the HealthShare Health...
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Relationship
The vendor has been great to work with. They have a customer success manager. That is not unique to...
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Operations
The vendor had initial training that was probably pretty good, but the ongoing I think is much more...
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Product
We got the product for interoperability; it checks that box, but it doesn't push us or elevate us to...
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Product, Value
The product is a really good system for what we use it for. If the need were there for another...
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Operations, Product
The product's ease of use could be better. The difficulty is probably because of the way that we use...
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Loyalty, Relationship
In terms of technology, I don't think that the vendor is falling behind. They talk a lot about what...
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Culture, Relationship
An opportunity for InterSystems to improve is to provide a service arm for supplemental staffing...
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Product
InterSystems should focus on improving product naming, functional alignment, and portfolio...
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Relationship, Product
InterSystems' strengths are that they have a quality product, are a good partner, and meet all of...
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Relationship, Value
HealthShare Health Connect is the best over the alternatives even if it is pricey, and the support...
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Relationship, Product
InterSystems' biggest opportunity for improvement is to improve HealthShare Health Connect's...
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Culture
We have an enterprise agreement with InterSystems, so most of the charges are built into that, but...
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Relationship, Operations
A lot of times, InterSystems will announce a new feature, but it is hard to get them to give us the...
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Relationship, Product
Every time we get new leadership, they ask what HealthShare Health Connect is and say that they have...
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Relationship
If there is something urgent, like I really need a particular feature, then I will call...
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Relationship, Operations
InterSystems has a huge developer meeting once a year, and we always send people. The education part...
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Product
In the medical field, we have to pass data to a lot of different people, like health insurers, and...
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Relationship, Product
The thing that InterSystems is lacking is a GUI tool to help us build a web application. I think...
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Product
When we are trying to do a horizontal distribution of data, the sharding in HealthShare Health...
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Product
HealthShare Health Connect does everything that it is supposed to do. There has never been a feature...
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Operations, Product
We always build applications with HealthShare Health Connect as the core, and that is fine. But if...
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Relationship
InterSystems keeps their promises more than any other vendor I have ever dealt with. They are very...
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Operations, Product
The upgrades from InterSystems have been pretty much flawless. They usually happen in place and...
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Product
One thing about InterSystems that has kept us using them all these years basically is every time...
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Relationship, Operations
In terms of training, I wish the vendor were a little more forthcoming in freshening things up,...
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Loyalty
The vendor is actually working on having HealthShare Health Connect run on a cloud-based solution...
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Relationship
We have a close working relationship with the vendor, but that being said, we do go through their...
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Culture, Relationship, Product
The platform is a good, solid software stack. The vendor comes up short on things because they...
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Operations
The vendor's implementations have gotten better over the years.
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Relationship
The vendor's support is world class. I love their support. Whether it is via phone or the web, it...
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Product
The product could do a little better with the cloud connectors. The vendor could probably make some...
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Operations
The solution is absolutely not simple or intuitive when it comes to training new users. We try to...
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Loyalty, Relationship, Product
The catalog of cloud services has just expanded in the market. I can see that is going to be a...
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Relationship, Value
We have a great relationship with the vendor, and we have done a lot with them. They are very...
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Product
The product's performance is highly predictable, and that makes the product very reliable; in our...
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Culture, Value
The vendor charges us for every little thing, but they are a private, for-profit company, so I would...
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Operations, Product
HealthShare Health Connect has a very standard setup, so it meets our needs by getting those...
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Relationship
I don't chat with InterSystems super often, so I don't really have much of a relationship with them....
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Loyalty, Operations
The biggest opportunity for InterSystems to improve is training and possible study sessions for...
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Culture
Up until recently, InterSystems had no business model to provide implementation services. That...
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Value
This is an organizational problem because we haven't in some instances turned on all the...
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Relationship
Because InterSystems has the service capability now available to provide implementation services,...
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Value
The misperception by our organization is that the systems integrator charges a lot to stand up or...
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Operations, Product
The product is too complex. A different company I know of has a very small user manual, but it is...
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Relationship, Product
HealthShare Health Connect is a good tool, but I would tell others be very careful about the systems...
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Relationship, Value
A lot of the vendor's support is built in. I suppose InterSystems could charge us for some of the...
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Relationship
InterSystems' support is fantastic. However, there is a distinction between their support for the...
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Relationship
I would give InterSystems a perfect score for their executive involvement. I have access to everyone...
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Loyalty, Product
The system is intuitive. It is good with everything from daily operations to routine care and...
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Loyalty, Relationship
The system comes in two flavors. There is the cloud option and the on-site option. We leverage the...
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Operations
I would 100% buy HealthShare Health Connect again. The product is fantastic and easy to use. I like...
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Loyalty, Relationship
Anytime there is an issue, I can open a ticket, and InterSystems will be eager to jump onto a call...
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Operations
We had very specific requirements in terms of high availability and redundancy. It was imperative...
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Product
In terms of overall usability, building, monitoring, and administering interface engines,...
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Loyalty, Product
I have been doing integrations for many years, and I have used a lot of different interface engines....
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Product, Value
The product's ability to drive tangible outcomes is awesome. We can come up with solutions,...
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Relationship
The InterSystems team that we work with is great, and they really try to help us in any way they...
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Value
HealthShare Health Connect is expensive. There is a trade-off. We can do some things that the system...
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Operations
InterSystems could do better on their training material. They need to document what their feature...
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Loyalty, Product
The good and bad news about HealthShare Health Connect is that it is flexible. The system is not for...
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Relationship
The vendor will turn ciphers around within a week. The vendor usually turns things around really...
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Loyalty, Operations, Product
There are some parts of the product that might take a bit more time to learn because there is so...
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Operations
The vendor's training is online. I think the vendor calls it learning instead of training. I have...
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Loyalty, Product
As long as I am at my organization, we are not going to look for another system. HealthShare Health...
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Culture, Relationship
We had an issue in the past with a vendor sending and receiving files. We integrate with a few...
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Operations, Product
We recently did an upgrade for the system, and that upgrade was hands-off for the vendor. We did the...
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Product
The system's message viewer could be a little better because it is a little complicated. There are...
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Product, Value
The system has increased our development speed. It is built specifically for healthcare integration,...
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Operations
We have had to pay for some training, but we have been satisfied with that training. Our initial...
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Relationship, Operations
InterSystems is available during updates so that we can ask questions, and that has been good. We...
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Product
We have had some problems with algorithms in the system. Those mostly needed an upgrade. We also had...
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Relationship
I haven't had any major issues with InterSystems. The vendor's developer support has been really...
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Value
I don't think we have any current issues with HealthShare Health Connect itself. It works pretty...
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Relationship
HealthShare Health Connect as a product is very solid. One thing InterSystems has to improve on is...
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Operations
I definitely feel InterSystems can improve the ongoing training. They have a structure where an...
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Relationship
The technical product is good. What they have to increase and improve on there is the technical...
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Relationship, Operations
InterSystems is good at releasing updates and doing security and legal compliance. They keep up with...
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Relationship
InterSystems’ usual support is pretty good. The phone and web support are pretty solid, so we can...
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Loyalty, Product
The product quality is good, but InterSystems does have certain improvements that they have to work...
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Operations, Product
The upgrades are fine, but with the features in HealthShare Health Connect, there are certain gaps I...
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Relationship
From a negative perspective, while InterSystems’ support in general is pretty good, it is spotty...
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Product
The thing that I like most about the product is its flexibility. We have the day-to-day stuff that...
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Relationship, Product
InterSystems is pretty good at keeping their promises. Over the last year with the upgrade, there...
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Relationship, Product
For some of the things that are a little more difficult to do, we have some tools that we built to...
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Product
There are certain types of interoperability that haven't been well addressed in the system. Those...
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Operations, Product
All of the developers in our world are using HealthShare Health Connect, and that doesn't make...
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Relationship
Our current InterSystems contact is more helpful and involved than the people we have had in the...
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Product
One thing that is hard is that there are many products on the marketplace today. The positive is...
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Product
One big thing that is a headache for us is that InterSystems is no longer including a certain web...
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Loyalty, Product
We use some of Epic's systems as well, and there is a lot of competition between the direction that...
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Operations
InterSystems provides a lot of different options for training. When we did a training class with...
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Product
HealthShare Health Connect is extremely stable and scalable. Even with the version of the system we...
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Value
We have multiple sites, but the vendor doesn't charge us for every little thing. I still wouldn't...
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Loyalty, Relationship
When InterSystems says that they are going to do something, they rarely disappoint us. InterSystems'...
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Loyalty, Relationship, Product
We feel like we have to push InterSystems a bit more to improve the functionality and bring new...
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Culture
InterSystems avoided collecting charges, but they did attempt to charge us for things. That became...
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Relationship, Operations, Product
InterSystems underestimated some of the challenges that we would have. Overall, the product is still...
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Relationship, Value
InterSystems is producing high-quality stuff, and we are getting our money's worth. We have a good...
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Operations
If we go on the training modules, a lot of the training modules are based solely around the Cache...
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Operations, Product
We recently upgraded our development and test environments because we are trying to get in a cadence...
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Relationship
I have nothing against InterSystems. Their people are very knowledgeable, but we have had executive...
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Relationship
My previous complaint was regarding executive involvement, but I'm quite pleased to see that they...
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Relationship
HealthShare Health Connect is doing new things. It is not super user friendly. It is made for more...
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Product
I would buy HealthShare Health Connect again because it is kind of the ball game we have right now....
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Loyalty
We had a different integration engine for many years, but moving to HealthShare Health Connect was...
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Relationship, Product
The system's overall quality has been great, but we have had a couple of patching instances where we...
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Operations
InterSystems' initial offer of training was a good introduction, but we still have to do a lot of...
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Value
HealthShare Health Connect is a key part of our integration. We have been able to do some cool...
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Product, Value
I don't know whether we have seen any outcomes from the system. We probably aren't as good at...
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Relationship, Operations, Product
The upgrades we have done with the system aren't as good as they used to be, but they are better...
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Relationship, Operations
The support that we have gotten from InterSystems has been pretty good. I don't know that we have...
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