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KLAS VP of Research / Strategy, Clinical - Coray Tate
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User Commentary

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Manager

Functionality and Upgrades

I am hoping that IRIS will change some of the product's functionality. We have two different...

Jan 2021
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Manager

Service and Support

Whenever we need anything related to COVID-19 or anything else, InterSystems' support and...

Jan 2021
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Manager

Functionality and Upgrades

I would probably prefer another vendor's product because it would be more user friendly. That also...

Jan 2021
(0)
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Manager

Implementation and Training

When I have to learn how to do something, InterSystems is very good at showing me. They also offer...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Some end users do well with the product, and some are struggling. Some end users need training....

Jan 2021
(0)
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Manager

Lessons Learned

I would definitely recommend InterSystems for anyone who has knowledge about Caché SQL. We get by...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

If others don't have this product, I would recommend they buy it. There is no other interface engine...

Jan 2021
(0)
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Manager

Relationship

I just had an experience with executive involvement from InterSystems. We had a situation, and I...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We have achieved a lot more things with this product than we would have without this technology....

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

We haven't done any remote training, but the in-person training that I last went to was decent.

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

It takes a bit of work to do things like class modifications. Those things are not always intuitive.

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we started using the system, we used the base schemas, but as we get into things more, we are...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

When we open a ticket, the vendor is proactive enough to give us information that helps with things...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

In the past, we have tried to reach out to a sales engineer who told us to open up a ticket. Other...

Dec 2020
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Analyst/Coordinator

Service and Support

The only issues that we have had with InterSystems keeping promises have been around one-off...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have had some negotiations with InterSystems over our support costs. At the hospital, we have...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

In some respects, InterSystems oversells the product. They tell us that we could bring somebody in...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would recommend InterSystems. I used to use our in-shop software to do things, and it is much...

Dec 2020
(0)
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Analyst/Coordinator

Future Outlook

The system is part of our long-term plans. We are rewriting all of the interfaces on another system.

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only thing that we pay is a support fee. Everything else is included in the price. We haven't...

Dec 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We only use the interfacing part of the product, and it works very well. We have a full suite of...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor does very well with their ongoing support. The vendor is very good and timely. We...

Dec 2020
(0)
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Analyst/Coordinator

Relationship

The only sort of proactive thing we have had is the bulletin that InterSystems sends out when they...

Dec 2020
(0)
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Manager

Service and Support

As we implement new functionality, InterSystems has technical and architect-type folks who help...

Dec 2020
(0)
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Manager

Implementation and Training

For some of the pieces that InterSystems is implementing, they are training out of the box, and we...

Dec 2020
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Manager

Relationship

InterSystems works regularly with us, and they are very responsive and helpful. We have a good...

Dec 2020
(0)
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Manager

Relationship

The vendor is not as proactive as they should be. There are a lot of things that we bring to their...

Dec 2020
(0)
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Manager

Relationship

We have fairly limited executive involvement with InterSystems. Most of the time when anyone beyond...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We paid for InterSystems' software a long time ago. Right now, I am just paying maintenance and...

Dec 2020
(0)
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Manager

Interfacing and Integration

InterSystems has added a capability for API management, which is a new product for them. But it is a...

Dec 2020
(0)
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Manager

Sales and Contracting

InterSystems’ modularization of their products sometimes makes it difficult to understand what we...

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven't had to use the training in a while. The first time that InterSystems did a training,...

Nov 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Especially with the new versions, HealthShare Health Connect is getting better and better. Based on...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

We just went through an upgrade, and it was simple and painless. The vendor's support people were...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The support people at InterSystems are great. They try to help us as much as possible, and they...

Nov 2020
(0)
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Manager

Functionality and Upgrades

Our interoperability goals are always changing, but the system works well for what we purchased it...

Nov 2020
(0)
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VP/Other Executive

Technology

InterSystems' solution is definitely mature. It would be easier to say what parts of the product I...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

InterSystems' sales process could not be worse. When I call them and tell them I want to pay them a...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

On the implementation side, InterSystems farms out 100% of the HealthShare Health Connect...

Oct 2020
(0)
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VP/Other Executive

Service and Support

On the support side, we use InterSystems' cloud version so we don't have a data scenario where we...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

There has not been any talk of moving away from InterSystems. I don't know about log sharing, but we...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

If it were up to me personally to decide the solution we would purchase, I would not go through the...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I do not feel nickel-and-dimed by InterSystems. That is a rare thing to say about a vendor.

Oct 2020
(0)
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VP/Other Executive

Service and Support

InterSystems doesn't create or host SMART on FHIR apps. The vendor's web support is weird....

Oct 2020
(0)
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VP/Other Executive

Relationship

Even though I usually dread vendors reaching out to me, in the case of InterSystems, I wouldn't. At...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

I would recommend InterSystems' product even though the sales process is difficult.

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

In the future, we will request fewer add-on services, so we won't be frustrated when we ask for...

Oct 2020
(0)
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VP/Other Executive

Other Observations & Comments

When we bought the product, we felt that it was very mature and that InterSystems was going to keep...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

One of the things I really love about InterSystems is that they don’t nickel-and-dime. They help us...

Oct 2020
(0)
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Director

Service and Support

We never really got stressed with the system because of COVID-19. I was able to do real-time...

Oct 2020
(0)
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Director

Functionality and Upgrades

We had an issue with an upgrade that we missed. There was something in the code that had to do with...

Oct 2020
(0)
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Director

Implementation and Training

InterSystems’ training is great. Under normal circumstances, the vendor would come on-site if we...

Oct 2020
(0)
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Director

Functionality and Upgrades

We have been able to do what we have needed to do with the system. It performs just like...

Oct 2020
(0)
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Director

Technology

InterSystems keeps coming up with new products that stay current with what the rest of the IT world...

Oct 2020
(0)
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Director

Relationship

When there are security vulnerabilities, InterSystems is on top of them. The vendor always gives us...

Oct 2020
(0)
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Director

Relationship

I don’t see our overall satisfaction changing because InterSystems has just been rock solid every...

Oct 2020
(0)
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Director

Technology

We thought that since we are a large organization, the vendor would be able to scale better to meet...

Oct 2020
(0)
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Director

Implementation and Training

We had some challenges out of the gate. The vendor wanted us to do more with our implementation....

Oct 2020
(0)
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Director

Service and Support

The vendor executive involvement is a little lower than it is with other vendors. We don’t see the...

Oct 2020
(0)
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Director

Relationship

The system is part of our long-term plans. We see the vendor as one of our strategic partners

Oct 2020
(0)
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Director

Implementation and Training

We had some hiccups along the way. InterSystems tries to let their customers lead their own...

Oct 2020
(0)
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Director

Functionality and Upgrades

The system is relatively easy to use, but it is an advanced product. People need to understand...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

The only con is that the system is relatively expensive. We are a large organization, so we have a...

Oct 2020
(0)
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Manager

Implementation and Training

InterSystems has a great learning website where we can get almost anything. They offer to send...

Sep 2020
(0)
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Manager

Relationship

The upgrade process is difficult due to our changes and customizations. InterSystems is proactive....

Sep 2020
(0)
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Manager

Functionality and Upgrades

I have been working with the vendor's team for a while, and I always used to say that the system...

Sep 2020
(0)
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Manager

Relationship

I haven't met too many high-level people from InterSystems, but everybody I have met at the...

Sep 2020
(0)
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Manager

Functionality and Upgrades

As an interface engine, the product does everything that we have wanted it to do. The product does...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

I can't say that InterSystems is the low-price leader, but there are not a bunch of little charges....

Sep 2020
(0)
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CIO

Service and Support

InterSystems has actually worked with us to build dashboards specific to COVID-19. InterSystems...

Sep 2020
(0)
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CIO

Functionality and Upgrades

InterSystems' product is absolutely part of our long-term plans. We haven't detected any failures or...

Sep 2020
(0)
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CIO

ROI / Cost (care and feeding)

Within reason, InterSystems avoids charging for every little thing. There are charges for complex...

Sep 2020
(0)
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CIO

Implementation and Training

When it comes to InterSystems' implementation, promised dates, and features that are going to come...

Sep 2020
(0)
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CIO

Functionality and Upgrades

There are technologies that are working in concert with InterSystems' platform. There is a delay...

Sep 2020
(0)
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Manager

Functionality and Upgrades

It would be nice if there were the capability to run some sort of report within the application to...

Sep 2020
(0)
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Manager

Service and Support

Whenever we have engaged the support people, they have always been very responsive and very helpful...

Sep 2020
(0)
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Manager

Interfacing and Integration

Overall, we have had an excellent experience with InterSystems. Their platform is very robust. I...

Sep 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, we haven't had to leverage anything differently or ask InterSystems for...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has avoided charging us for every little thing. Our costs are very understood and well...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The product works as it was promoted. I don't have any issues with anything.

Sep 2020
(0)
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Manager

Relationship

InterSystems' executives are highly engaged, but I would give the quality of that engagement a lower...

Sep 2020
(0)
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Manager

Relationship

I would like for InterSystems to be a bit more prepared for meetings. I get the sense that they are...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would recommend HealthShare Health Connect over anything else. I like the flexibility of the...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

InterSystems' support has always been excellent regardless of the situation we are in.

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

The documentation could always improve. The system has excellent documentation compared to other...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

The vendor has online training. The system seems fairly basic, and I am looking for something that...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We couldn’t be happier. We are actually tickled and thrilled with everything from InterSystems top...

Aug 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

InterSystems is a database company first, and I love that because they take their data seriously,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

InterSystems offers many different ways to organize our engine. One of them is an enterprise service...

Aug 2020
(0)
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Manager

Service and Support

InterSystems' Worldwide Response Center is fantastic. We didn't know that going in. When we call the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The InterSystems product gets so granular with monitoring. When a queue or database's response times...

Aug 2020
(0)
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Manager

Service and Support

The vendor is very proactive. For example, if we called them today to log a problem that we needed...

Aug 2020
(0)
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Manager

Relationship

We have account executives. I have never sat down and spoken with the CEO. But overall, I would give...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We switched to InterSystems’ product because of its performance, scalability, and flexibility. We...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s implementation services were excellent. Even during the upgrades, the vendor’s services...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product does exactly what we need it to do and what the vendor told us it was going to do. We...

Jul 2020
(0)
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Manager

Other Observations & Comments

Some of the monitoring features could be improved. Nothing is wrong with them, but they could be...

May 2020
(0)
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Manager

Relationship

I hope that the vendor gets a good rating. We are happy to work with them, and they are supportive...

May 2020
(0)
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Manager

Other Observations & Comments

The vendor packages their pricing well. The system is expensive, just like everything else.

May 2020
(0)
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Manager

Functionality and Upgrades

The solution is user friendly. It is powerful. And the vendor has a good road plan. We don't have...

May 2020
(0)
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Manager

Other Observations & Comments

The solution is user friendly for IT people but not for the end user. The engine taps data. We cache...

May 2020
(0)
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Director

Service and Support

The tools the vendor provides us are for packaging, instructions, and support. The vendor doesn't do...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. We go to them once in a while for support...

May 2020
(0)
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Director

Functionality and Upgrades

The product is a development and integration tool, so the end users are developers. Our struggle...

May 2020
(0)
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Director

Technology

The most critical thing that an engine can do is move data from point A to point B quickly and...

May 2020
(0)
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Director

Relationship

I don't see our satisfaction with the product changing. It hasn't changed. I have been responsible...

May 2020
(0)
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Director

Functionality and Upgrades

If every application within my purview were as reliable as the product, life would be wonderful. I...

May 2020
(0)
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Manager

Functionality and Upgrades

We use HealthShare Health Connect for our clinical side. We have been really happy with InterSystems...

Apr 2020
(0)
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Manager

Interfacing and Integration

With InterSystems, the tool that we use ultimately is built on their primary product, which is their...

Apr 2020
(0)
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Manager

Functionality and Upgrades

InterSystems offers the ability to do X12 data mapping and some of those kinds of things. I talked...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor's partners don't avoid nickel-and-diming us, but InterSystems does.

Apr 2020
(0)
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Director

Service and Support

In terms of the vendor's support, we have access to dedicated staff members in sales and...

Apr 2020
(0)
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Director

Functionality and Upgrades

In terms of the product working as promoted, the interface engine is great. I have used several...

Apr 2020
(0)
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Director

Relationship

InterSystems keeps all their promises because we make sure they do. They take a couple of months to...

Mar 2020
(0)
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Director

Relationship

InterSystems definitely doesn’t charge us for little things. We are lucky. I am demanding but not in...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I would tell others that the tool is flexible, easy to use, and stable. Upgrades are available, and...

Mar 2020
(0)
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Manager

Interfacing and Integration

Interoperability is where we are struggling. It is difficult to create an interface because of the...

Mar 2020
(0)
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Manager

Service and Support

The vendor could improve their documentation around upgrades. It is a little cumbersome to identify...

Mar 2020
(0)
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Manager

Other Observations & Comments

The vendor came out with a new product, IRIS for Healthcare, but we haven't used it. We are aware of...

Mar 2020
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Manager

Technology

We have had some issues with the vendor's turnaround times. That is the biggest thing that lowers...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The tool has done well in driving tangible outcomes for patient safety. We have gotten our money's...

Mar 2020
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Manager

Future Outlook

We have been using the product for a few years, and we find it to be very useful. We plan on keeping...

Mar 2020
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Manager

Implementation and Training

We would give the vendor a high rating for their training services. We had a good experience when we...

Mar 2020
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Manager

Sales and Contracting

The tool works as promoted. We have the ability to quickly stand up interfaces with new applications...

Mar 2020
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Analyst/Coordinator

Future Outlook

If the decision were up to me, I would buy HealthShare Health Connect again. The vendor keeps their...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would give the support on the upgrade a low score. The main issue was that we were looking for...

Mar 2020
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Analyst/Coordinator

Implementation and Training

The quality and effectiveness of the vendor’s initial and ongoing support have been pretty good. I...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has a lot of functionality already built in. We are able to custom code the things that...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We very rarely run into issues or functionality that we aren’t able to achieve with the product. We...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has a very good GUI builder that can be used to build a really basic interface. If we...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would give the vendor a high score on delivering new technology that meets our needs. When we...

Mar 2020
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Analyst/Coordinator

Service and Support

The ongoing support is pretty good. There is a 1-800 number or generic support email that we can...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would give the product a pretty high score for driving tangible outcomes. We can achieve a lot of...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to receiving our money’s worth, I am not on the money end of anything. I do think the...

Mar 2020
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Analyst/Coordinator

Lessons Learned

If I were to recommend the product to a peer or a friend, I would talk about how it is the only...

Mar 2020
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Analyst/Coordinator

Technology

I am very satisfied with how the product works. The system works well, and we don’t run into ongoing...

Mar 2020
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Manager

Service and Support

If I worked somewhere else, I would suggest purchasing InterSystems’ product. The vendor delivers on...

Jan 2020
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Manager

Implementation and Training

My recommendation to InterSystems would be to invest more money on training in order to make it more...

Jan 2020
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