HealthShare Health Connect
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
User Commentary
The product has allowed us to do many things that we wouldn't have been able to do otherwise. The...
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HealthShare Health Connect has been a highly reliable interface engine that has performed extremely...
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Buying InterSystems' product depends on the size of the organization. At our organization, I would...
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InterSystems' people are very responsive, whether they are the sales or technology folks.
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I don’t like the way that InterSystems changed their pricing model. They went from a pricing model...
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We haven't had any major problems with InterSystems' upgrades. When we have done upgrades and have...
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The InterSystems training is standard fare. It is effective, but it isn’t anything special.
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The quality of the InterSystems product is good. The problem is that the vendor sells web services...
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I haven't seen any big growth in anything besides the HL7 process from InterSystems. When I think of...
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I would like to see some kind of discussion about where InterSystems is going as an organization. I...
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Every time I have discussions about InterSystems’ product line and new technology, the discussions...
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The migration from our old product to HealthShare Health Connect went very smoothly because we had a...
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I like HealthShare Health Connect’s diversity and ability. I have not run across anything that it...
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I would like a more diverse set of testing tools in HealthShare Health Connect. For example, if I am...
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The product is easy to learn. I came from an industry that was not HL7 driven, and I went through...
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We are trying to gather some information from InterSystems about another version of the product, but...
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InterSystems has done a nice job of being proactive. They can't react to some things right away,...
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There are still some tweaks that InterSystems could make to make the product easier to maintain....
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With the new version of the product, we are hoping that we can take advantage of some of the...
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New versions come out quickly. The product uptime has been good. We have never had any issues with...
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The system is very stable. InterSystems is not doing a tremendous number of new things to it other...
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The system is pretty straightforward. The user of the system is really an engineer, so the...
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InterSystems' phone and web support are through the charts. When we pick up the phone to call, we...
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HealthShare Health Connect is a great product. InterSystems staff members are very responsive. They...
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The solution is easy to use. It allows us to send messages to other interfaces. If our main hospital...
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I would like to know how to get effective training for the system. When we talk to the vendor's...
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InterSystems' support people have a good turnaround time. When we submit a ticket, we get a...
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HealthShare Health Connect is a nice product. We can turn things around in a timely manner from an...
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InterSystems' secret sauce is their integration. That is what they do best. Their integration...
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Things are going really well with InterSystems. Their product is very good, and our current version...
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We can sometimes tell when InterSystems' salespeople are getting incentives or having a fire sale,...
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We haven't often needed to call the support people, but they have been responsive. I don't remember...
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InterSystems can do anything, and they are fast. One of the things that we are talking about with...
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InterSystems is awesome. I have worked with a few other integration engines, and InterSystems'...
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The vendor is big on making sure that we are self-sufficient. In the beginning, they would help us...
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During COVID-19, InterSystems was really good about helping one of our sister centers. They didn't...
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We use a good portion of the InterSystems suite. There are a lot of pieces, and I am not sure that...
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The support team has been really good and helpful during some challenging times.
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We haven’t had many issues with InterSystems. When we were going through contract changes and...
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HealthShare Health Connect has definitely kept up with the volume that we were expecting. I don't...
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We did a thorough analysis of all the products on the market. When we looked at InterSystems, we...
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We have a technical person who is available to us all the time. If we need them, they attend our...
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We have a fantastic support team. I am not sure whether we worked with InterSystems for that or...
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We have had a few training classes, and we have had some on-site training in the past. Based on the...
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HealthShare Health Connect is straightforward. We can see what we need to see. We can develop and...
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We have been looking at some new hardware, and InterSystems has been very responsive to us with the...
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HealthShare Health Connect works well for what we need it to do. My team uses it every day, and it...
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InterSystems has great support. Whenever we reach out, they are quick to respond and solve our problems....
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I do love Global Summit. It was virtual last year, and it looks like it is going to be virtual again...
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InterSystems has been really good about controlling costs.
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I don’t think the vendor is quite as proactive as they used to be. That might be because of...
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I love this product. I don’t have any frustrations with it. I think it is a great product. I like...
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I would love to see the vendor build a trading partner management solution on top of their X12...
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With InterSystems, we have been able to do any integration that they have been able to accommodate...
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HealthShare Health Connect has more bells and whistles than the vendor's previous product. I get...
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Every challenge we have on our side has been fulfilled by the vendor without any problem. We still...
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The industry is moving toward new things. I see InterSystems working on how to do those things while...
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The vendor has good documentation, but there are things that the vendor could define more or gear...
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HealthShare Health Connect is a very strong interface engine. It works very well with our EMR, and...
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InterSystems' training is excellent. We have a whole bunch of people who know the system inside and...
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InterSystems does an adequate job of providing for our needs. To a degree, HealthShare Health...
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When the vendor reports issues, our organization's immediate support people should be able to...
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HealthShare Health Connect is built for integration, and it does that really well. We get a pretty...
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We have had HealthShare Health Connect for a long time. Whenever we have an issue, InterSystems...
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HealthShare Health Connect is very technical. It would be pretty tough to use if we didn't have...
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Our last version upgrade was a few years ago, and that was seamless. All of our testing with...
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HealthShare Health Connect really hasn't changed, and that is good. The platform is as reliable as...
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The vendor halted active development on some products, but the vendor has still provided us with...
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The only time the vendor fell down was when we did a project and there was a file buried somewhere...
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InterSystems delivers new technology, but we haven't taken advantage of it yet. We haven't had the...
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We are definitely sticking with InterSystems' integration product. I personally prefer their product...
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InterSystems' support is always very good. We do our own implementations though. I haven't had to...
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Documentation is a bit of a struggle with this solution. The documentation is much better than a lot...
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I think I would buy HealthShare Health Connect again. I have heard certain things about the...
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I can’t think of a time when I have ever been promised something. Like most software vendors,...
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We have our support people with InterSystems. I don’t think we have ever had anything that has...
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I wasn’t always involved in the financial piece, but I know we had a pretty heavy discount on a...
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We do a lot of different integrations. We have over 100 connections, and we have never had anything...
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HealthShare Health Connect is such a technically minded software. I am not sure what could make it...
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There are small bugs in HealthShare Health Connect that have stayed around for a while. The bugs are...
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InterSystems has a lot of online trainings. Initially, InterSystems did have in-person training, and...
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There could always be improvement on anything. However, what InterSystems says they do, they do...
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The system could always be cheaper. HealthShare Health Connect is very expensive, but it is...
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InterSystems is available when we need them. They are very helpful with the support. InterSystems is...
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I am very happy with InterSystems. They stick to our contract. They never tell us that something...
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I like the flexibility I get with the system. We need things that aren't out of the box, and we have...
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I would like to see InterSystems test and debug their upgrades a little bit better. They are a bit buggy....
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The communication we get from InterSystems is excellent. I also really enjoy the global summits they...
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The current product works out of the box. The market is moving in terms of expectations on user...
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We are a much more progressive organization than most other customers. We have been building...
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HealthShare Health Connect will probably always be part of the strategy somewhat. But the system...
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We have the vendor executives' attention. I trust InterSystems. There has been a changing of the...
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We have one contract that is very simple and is based on our size. We pretty much own everything...
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One area of the product intelligently delivers messages. We call HealthShare Health Connect an...
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The ongoing support is fine. InterSystems has always been great, and they have a great team. When we...
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When it comes to whether I would recommend the product, I would have to pick and choose my friends...
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I don't think that our satisfaction is going to change much in 12 months. In several years, I expect...
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The interface team is extremely happy with the tool and what it provides. The engine itself allows...
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InterSystems is pretty responsive all the way around. The engineers are definitely top notch. We...
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It would be nice if InterSystems continued to build on their analytics tool. I would also like to...
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I have engineers who are working on the interface engine. They aren't the ones who sit around and...
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InterSystems has a nice, little product. They are in a niche space right now. They have a...
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As part of the interoperability space, we are very much tied to InterSystems. They are still the...
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One of the things and challenges that we have been having is a concern about the future....
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The product works and provides us with a leg up. We have become a lot more stable from an...
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As far as the company’s performance goes, InterSystems has always been steady and easy to work with....
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Part of the driving factor for using HealthShare Health Connect was that the cache is also used by...
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I don’t know of any dropped balls, and as far as promises go, InterSystems means what they say. They...
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I don’t know of any nickel-and-diming that has happened at all. I am sure that InterSystems could...
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InterSystems has good help tutorials, including videos on demand. They also have forums for their...
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If we had accepted InterSystems' version of IRIS quite some time ago, it would have been much more...
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InterSystems is definitely a partner to us. We have a long-standing relationship with them. They...
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InterSystems has had a lot of changes and new products. My main concern is just keeping up with...
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I would recommend that new InterSystems customers work closely with the vendor's sales...
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We would absolutely buy the product again. They introduced a part of their product studio that I...
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The product is a web-based product. Once we get into the product, the quickness of developing things...
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