HealthShare Health Connect
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

I have been impressed by our relationship with InterSystems. InterSystems' people have a lot of...

Apr 2022
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Director

It is clear to me that InterSystems has spent time working to develop the solution. Other vendors...

Apr 2022
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Director

We had multiple engines for our previous system. One of our goals in moving to InterSystems'...

Apr 2022
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Director

When we worked on contracting with InterSystems, we wanted to avoid any nickel-and-diming. So far,...

Apr 2022
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Director

We trained with InterSystems after the COVID-19 pandemic hit, and they threw things together at the...

Apr 2022
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Director

We have meetings with InterSystems' team to make sure they stay in touch with us on our technical...

Apr 2022
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Director

We don't receive a lot of involvement from InterSystems' executives, but we were involved with them...

Apr 2022
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Director

The only thing that would change my satisfaction with InterSystems would be if their system couldn't...

Apr 2022
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Director

Right now, we plan to stick with InterSystems for the long term. It seems like there are more and...

Apr 2022
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Director

It takes a while to get used to the way that InterSystems' solution is set up. However, once users...

Apr 2022
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Director

My biggest criticism of the system is its interaction with the bolt-on capabilities that we want to...

Mar 2022
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Director

There are some things that the vendor could do that would improve the system's ease of use and make...

Mar 2022
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Director

I am definitely connected with the vendor's high-level people, and they welcome my feedback. They...

Mar 2022
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Director

We have had zero downtime with the product. That is amazing for how long we have used the system. In...

Mar 2022
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Manager

We get what we need and more with the product. We still find so many things that can be done with...

Mar 2022
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Manager

We have a special system engineer working with us with whom we have a biweekly call to understand...

Mar 2022
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Manager

The technology behind the product is good. InterSystems has excellent customer service and a great...

Mar 2022
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Analyst/Coordinator

We are sunsetting the product in the future because we had a leadership change, and our strategy and...

Mar 2022
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Analyst/Coordinator

So far, the vendor has kept their promises. There are time lags like there are with every vendor....

Mar 2022
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Analyst/Coordinator

We didn’t have a lot of ongoing training. We called the vendor for training when there were changes...

Mar 2022
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Analyst/Coordinator

The product does work as promoted. I would not give it a perfect score because there were some...

Mar 2022
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Analyst/Coordinator

The product’s ability to support our integration goals started out high, but that has dropped.

Mar 2022
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Analyst/Coordinator

HealthShare Health Connect is an extremely stable environment. It works well if we configure it...

Mar 2022
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VP/Other Executive

InterSystems has nothing to improve upon from my perspective. The vendor is there when we reach out.

Feb 2022
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VP/Other Executive

We have decided to stick with HealthShare Health Connect for our integration engine as we make the...

Feb 2022
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Manager

The product has allowed us to do many things that we wouldn't have been able to do otherwise. The...

Nov 2021
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VP/Other Executive

HealthShare Health Connect has been a highly reliable interface engine that has performed extremely...

Nov 2021
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VP/Other Executive

Buying InterSystems' product depends on the size of the organization. At our organization, I would...

Nov 2021
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VP/Other Executive

InterSystems' people are very responsive, whether they are the sales or technology folks.

Nov 2021
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VP/Other Executive

I don’t like the way that InterSystems changed their pricing model. They went from a pricing model...

Nov 2021
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VP/Other Executive

We haven't had any major problems with InterSystems' upgrades. When we have done upgrades and have...

Nov 2021
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VP/Other Executive

The InterSystems training is standard fare. It is effective, but it isn’t anything special.

Nov 2021
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VP/Other Executive

The quality of the InterSystems product is good. The problem is that the vendor sells web services...

Nov 2021
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VP/Other Executive

I haven't seen any big growth in anything besides the HL7 process from InterSystems. When I think of...

Nov 2021
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VP/Other Executive

I would like to see some kind of discussion about where InterSystems is going as an organization. I...

Nov 2021
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VP/Other Executive

Every time I have discussions about InterSystems’ product line and new technology, the discussions...

Nov 2021
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Manager

The migration from our old product to HealthShare Health Connect went very smoothly because we had a...

Nov 2021
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Manager

I like HealthShare Health Connect’s diversity and ability. I have not run across anything that it...

Nov 2021
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Manager

I would like a more diverse set of testing tools in HealthShare Health Connect. For example, if I am...

Nov 2021
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Manager

The product is easy to learn. I came from an industry that was not HL7 driven, and I went through...

Nov 2021
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Manager

We are trying to gather some information from InterSystems about another version of the product, but...

Nov 2021
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Manager

InterSystems has done a nice job of being proactive. They can't react to some things right away,...

Nov 2021
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Manager

There are still some tweaks that InterSystems could make to make the product easier to maintain....

Nov 2021
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Manager

With the new version of the product, we are hoping that we can take advantage of some of the...

Nov 2021
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Director

New versions come out quickly. The product uptime has been good. We have never had any issues with...

Nov 2021
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VP/Other Executive

The system is very stable. InterSystems is not doing a tremendous number of new things to it other...

Nov 2021
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VP/Other Executive

The system is pretty straightforward. The user of the system is really an engineer, so the...

Nov 2021
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VP/Other Executive

InterSystems' phone and web support are through the charts. When we pick up the phone to call, we...

Nov 2021
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Manager

HealthShare Health Connect is a great product. InterSystems staff members are very responsive. They...

Nov 2021
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Manager

The solution is easy to use. It allows us to send messages to other interfaces. If our main hospital...

Nov 2021
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Manager

I would like to know how to get effective training for the system. When we talk to the vendor's...

Nov 2021
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Manager

InterSystems' support people have a good turnaround time. When we submit a ticket, we get a...

Nov 2021
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Manager

HealthShare Health Connect is a nice product. We can turn things around in a timely manner from an...

Nov 2021
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CIO

InterSystems' secret sauce is their integration. That is what they do best. Their integration...

Nov 2021
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Manager

Things are going really well with InterSystems. Their product is very good, and our current version...

Nov 2021
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Manager

We can sometimes tell when InterSystems' salespeople are getting incentives or having a fire sale,...

Nov 2021
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Manager

We haven't often needed to call the support people, but they have been responsive. I don't remember...

Nov 2021
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CIO

InterSystems can do anything, and they are fast. One of the things that we are talking about with...

Nov 2021
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Analyst/Coordinator

InterSystems is awesome. I have worked with a few other integration engines, and InterSystems'...

Nov 2021
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Analyst/Coordinator

The vendor is big on making sure that we are self-sufficient. In the beginning, they would help us...

Nov 2021
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Manager

During COVID-19, InterSystems was really good about helping one of our sister centers. They didn't...

Nov 2021
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Manager

We use a good portion of the InterSystems suite. There are a lot of pieces, and I am not sure that...

Nov 2021
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Manager

The support team has been really good and helpful during some challenging times.

Nov 2021
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Director

We haven’t had many issues with InterSystems. When we were going through contract changes and...

Oct 2021
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Director

HealthShare Health Connect has definitely kept up with the volume that we were expecting. I don't...

Oct 2021
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Director

We did a thorough analysis of all the products on the market. When we looked at InterSystems, we...

Oct 2021
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Director

We have a technical person who is available to us all the time. If we need them, they attend our...

Oct 2021
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Director

We have a fantastic support team. I am not sure whether we worked with InterSystems for that or...

Oct 2021
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Director

We have had a few training classes, and we have had some on-site training in the past. Based on the...

Oct 2021
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Director

HealthShare Health Connect is straightforward. We can see what we need to see. We can develop and...

Oct 2021
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Director

We have been looking at some new hardware, and InterSystems has been very responsive to us with the...

Oct 2021
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Director

HealthShare Health Connect works well for what we need it to do. My team uses it every day, and it...

Sep 2021
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Director

InterSystems has great support. Whenever we reach out, they are quick to respond and solve our problems....

Sep 2021
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Manager

I do love Global Summit. It was virtual last year, and it looks like it is going to be virtual again...

Aug 2021
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Manager

InterSystems has been really good about controlling costs.

Aug 2021
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Manager

I don’t think the vendor is quite as proactive as they used to be. That might be because of...

Aug 2021
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Manager

I love this product. I don’t have any frustrations with it. I think it is a great product. I like...

Aug 2021
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Manager

I would love to see the vendor build a trading partner management solution on top of their X12...

Aug 2021
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Director

With InterSystems, we have been able to do any integration that they have been able to accommodate...

Jul 2021
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