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HealthShare Health Connect Comments
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User Commentary
Director
With InterSystems, we have been able to do any integration that they have been able to accommodate...
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Manager
HealthShare Health Connect has more bells and whistles than the vendor's previous product. I get...
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Manager
Every challenge we have on our side has been fulfilled by the vendor without any problem. We still...
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Manager
The industry is moving toward new things. I see InterSystems working on how to do those things while...
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Manager
The vendor has good documentation, but there are things that the vendor could define more or gear...
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Director
HealthShare Health Connect is a very strong interface engine. It works very well with our EMR, and...
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Director
InterSystems' training is excellent. We have a whole bunch of people who know the system inside and...
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Analyst/Coordinator
InterSystems does an adequate job of providing for our needs. To a degree, HealthShare Health...
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Analyst/Coordinator
When the vendor reports issues, our organization's immediate support people should be able to...
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Analyst/Coordinator
HealthShare Health Connect is built for integration, and it does that really well. We get a pretty...
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Analyst/Coordinator
We have had HealthShare Health Connect for a long time. Whenever we have an issue, InterSystems...
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Analyst/Coordinator
HealthShare Health Connect is very technical. It would be pretty tough to use if we didn't have...
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Director
Our last version upgrade was a few years ago, and that was seamless. All of our testing with...
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Director
HealthShare Health Connect really hasn't changed, and that is good. The platform is as reliable as...
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Director
The vendor halted active development on some products, but the vendor has still provided us with...
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Director
The only time the vendor fell down was when we did a project and there was a file buried somewhere...
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Analyst/Coordinator
InterSystems delivers new technology, but we haven't taken advantage of it yet. We haven't had the...
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Analyst/Coordinator
We are definitely sticking with InterSystems' integration product. I personally prefer their product...
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Analyst/Coordinator
InterSystems' support is always very good. We do our own implementations though. I haven't had to...
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Analyst/Coordinator
Documentation is a bit of a struggle with this solution. The documentation is much better than a lot...
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Analyst/Coordinator
I think I would buy HealthShare Health Connect again. I have heard certain things about the...
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Analyst/Coordinator
I can’t think of a time when I have ever been promised something. Like most software vendors,...
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Analyst/Coordinator
We have our support people with InterSystems. I don’t think we have ever had anything that has...
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Analyst/Coordinator
I wasn’t always involved in the financial piece, but I know we had a pretty heavy discount on a...
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Analyst/Coordinator
We do a lot of different integrations. We have over 100 connections, and we have never had anything...
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Analyst/Coordinator
HealthShare Health Connect is such a technically minded software. I am not sure what could make it...
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Analyst/Coordinator
There are small bugs in HealthShare Health Connect that have stayed around for a while. The bugs are...
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Manager
InterSystems has a lot of online trainings. Initially, InterSystems did have in-person training, and...
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Manager
There could always be improvement on anything. However, what InterSystems says they do, they do...
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Manager
The system could always be cheaper. HealthShare Health Connect is very expensive, but it is...
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Manager
InterSystems is available when we need them. They are very helpful with the support. InterSystems is...
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Manager
I am very happy with InterSystems. They stick to our contract. They never tell us that something...
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Manager
I like the flexibility I get with the system. We need things that aren't out of the box, and we have...
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Manager
I would like to see InterSystems test and debug their upgrades a little bit better. They are a bit buggy....
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Manager
The communication we get from InterSystems is excellent. I also really enjoy the global summits they...
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Director
The current product works out of the box. The market is moving in terms of expectations on user...
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Director
We are a much more progressive organization than most other customers. We have been building...
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Director
HealthShare Health Connect will probably always be part of the strategy somewhat. But the system...
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Director
We have the vendor executives' attention. I trust InterSystems. There has been a changing of the...
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Director
We have one contract that is very simple and is based on our size. We pretty much own everything...
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Director
One area of the product intelligently delivers messages. We call HealthShare Health Connect an...
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Director
The ongoing support is fine. InterSystems has always been great, and they have a great team. When we...
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Director
When it comes to whether I would recommend the product, I would have to pick and choose my friends...
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Director
I don't think that our satisfaction is going to change much in 12 months. In several years, I expect...
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Manager
The interface team is extremely happy with the tool and what it provides. The engine itself allows...
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Manager
InterSystems is pretty responsive all the way around. The engineers are definitely top notch. We...
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Manager
It would be nice if InterSystems continued to build on their analytics tool. I would also like to...
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Manager
I have engineers who are working on the interface engine. They aren't the ones who sit around and...
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Director
InterSystems has a nice, little product. They are in a niche space right now. They have a...
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Director
As part of the interoperability space, we are very much tied to InterSystems. They are still the...
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Director
One of the things and challenges that we have been having is a concern about the future....
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Director
The product works and provides us with a leg up. We have become a lot more stable from an...
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Manager
As far as the company’s performance goes, InterSystems has always been steady and easy to work with....
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Manager
Part of the driving factor for using HealthShare Health Connect was that the cache is also used by...
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Manager
I don’t know of any dropped balls, and as far as promises go, InterSystems means what they say. They...
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Manager
I don’t know of any nickel-and-diming that has happened at all. I am sure that InterSystems could...
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Manager
InterSystems has good help tutorials, including videos on demand. They also have forums for their...
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Manager
If we had accepted InterSystems' version of IRIS quite some time ago, it would have been much more...
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Manager
InterSystems is definitely a partner to us. We have a long-standing relationship with them. They...
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Manager
InterSystems has had a lot of changes and new products. My main concern is just keeping up with...
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Manager
I would recommend that new InterSystems customers work closely with the vendor's sales...
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Manager
We would absolutely buy the product again. They introduced a part of their product studio that I...
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Manager
The product is a web-based product. Once we get into the product, the quickness of developing things...
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Manager
We love working with InterSystems. They are a very forward company, and we receive excellent...
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Manager
The technology is very reliable and modern. It is always evolving. Overall, InterSystems is a great...
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Manager
I am hoping that IRIS will change some of the product's functionality. We have two different...
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Manager
Whenever we need anything related to COVID-19 or anything else, InterSystems' support and...
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Manager
I would probably prefer another vendor's product because it would be more user friendly. That also...
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Manager
When I have to learn how to do something, InterSystems is very good at showing me. They also offer...
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Manager
Some end users do well with the product, and some are struggling. Some end users need training....
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Manager
I would definitely recommend InterSystems for anyone who has knowledge about Caché SQL. We get by...
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Manager
If others don't have this product, I would recommend they buy it. There is no other interface engine...
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Manager
I just had an experience with executive involvement from InterSystems. We had a situation, and I...
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Manager
We have achieved a lot more things with this product than we would have without this technology....
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Analyst/Coordinator
We haven't done any remote training, but the in-person training that I last went to was decent.
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Analyst/Coordinator
It takes a bit of work to do things like class modifications. Those things are not always intuitive.
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Analyst/Coordinator
When we started using the system, we used the base schemas, but as we get into things more, we are...
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Analyst/Coordinator
When we open a ticket, the vendor is proactive enough to give us information that helps with things...
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Analyst/Coordinator
In the past, we have tried to reach out to a sales engineer who told us to open up a ticket. Other...
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Analyst/Coordinator
The only issues that we have had with InterSystems keeping promises have been around one-off...
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Analyst/Coordinator
We have had some negotiations with InterSystems over our support costs. At the hospital, we have...
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Analyst/Coordinator
In some respects, InterSystems oversells the product. They tell us that we could bring somebody in...
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Analyst/Coordinator
I would recommend InterSystems. I used to use our in-shop software to do things, and it is much...
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Analyst/Coordinator
The system is part of our long-term plans. We are rewriting all of the interfaces on another system.
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Analyst/Coordinator
The only thing that we pay is a support fee. Everything else is included in the price. We haven't...
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Analyst/Coordinator
We only use the interfacing part of the product, and it works very well. We have a full suite of...
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Analyst/Coordinator
The vendor does very well with their ongoing support. The vendor is very good and timely. We...
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Analyst/Coordinator
The only sort of proactive thing we have had is the bulletin that InterSystems sends out when they...
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Manager
As we implement new functionality, InterSystems has technical and architect-type folks who help...
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Manager
For some of the pieces that InterSystems is implementing, they are training out of the box, and we...
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Manager
InterSystems works regularly with us, and they are very responsive and helpful. We have a good...
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Manager
The vendor is not as proactive as they should be. There are a lot of things that we bring to their...
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Manager
We have fairly limited executive involvement with InterSystems. Most of the time when anyone beyond...
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Manager
We paid for InterSystems' software a long time ago. Right now, I am just paying maintenance and...
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Manager
InterSystems has added a capability for API management, which is a new product for them. But it is a...
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Manager
InterSystems’ modularization of their products sometimes makes it difficult to understand what we...
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Analyst/Coordinator
We haven't had to use the training in a while. The first time that InterSystems did a training,...
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Analyst/Coordinator
Especially with the new versions, HealthShare Health Connect is getting better and better. Based on...
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Analyst/Coordinator
We just went through an upgrade, and it was simple and painless. The vendor's support people were...
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Analyst/Coordinator
The support people at InterSystems are great. They try to help us as much as possible, and they...
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Manager
Our interoperability goals are always changing, but the system works well for what we purchased it...
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VP/Other Executive
InterSystems' solution is definitely mature. It would be easier to say what parts of the product I...
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VP/Other Executive
InterSystems' sales process could not be worse. When I call them and tell them I want to pay them a...
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VP/Other Executive
On the implementation side, InterSystems farms out 100% of the HealthShare Health Connect...
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VP/Other Executive
On the support side, we use InterSystems' cloud version so we don't have a data scenario where we...
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VP/Other Executive
There has not been any talk of moving away from InterSystems. I don't know about log sharing, but we...
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VP/Other Executive
If it were up to me personally to decide the solution we would purchase, I would not go through the...
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VP/Other Executive
I do not feel nickel-and-dimed by InterSystems. That is a rare thing to say about a vendor.
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VP/Other Executive
InterSystems doesn't create or host SMART on FHIR apps. The vendor's web support is weird....
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VP/Other Executive
Even though I usually dread vendors reaching out to me, in the case of InterSystems, I wouldn't. At...
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VP/Other Executive
I would recommend InterSystems' product even though the sales process is difficult.
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VP/Other Executive
In the future, we will request fewer add-on services, so we won't be frustrated when we ask for...
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VP/Other Executive
When we bought the product, we felt that it was very mature and that InterSystems was going to keep...
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Director
One of the things I really love about InterSystems is that they don’t nickel-and-dime. They help us...
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Director
We never really got stressed with the system because of COVID-19. I was able to do real-time...
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Director
We had an issue with an upgrade that we missed. There was something in the code that had to do with...
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Director
InterSystems’ training is great. Under normal circumstances, the vendor would come on-site if we...
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Director
We have been able to do what we have needed to do with the system. It performs just like...
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Director
InterSystems keeps coming up with new products that stay current with what the rest of the IT world...
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Director
When there are security vulnerabilities, InterSystems is on top of them. The vendor always gives us...
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Director
I don’t see our overall satisfaction changing because InterSystems has just been rock solid every...
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Director
We thought that since we are a large organization, the vendor would be able to scale better to meet...
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Director
We had some challenges out of the gate. The vendor wanted us to do more with our implementation....
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Director
The vendor executive involvement is a little lower than it is with other vendors. We don’t see the...
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Director
The system is part of our long-term plans. We see the vendor as one of our strategic partners
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Director
We had some hiccups along the way. InterSystems tries to let their customers lead their own...
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Director
The system is relatively easy to use, but it is an advanced product. People need to understand...
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Director
The only con is that the system is relatively expensive. We are a large organization, so we have a...
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Manager
InterSystems has a great learning website where we can get almost anything. They offer to send...
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Manager
The upgrade process is difficult due to our changes and customizations. InterSystems is proactive....
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Manager
I have been working with the vendor's team for a while, and I always used to say that the system...
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Manager
I haven't met too many high-level people from InterSystems, but everybody I have met at the...
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Manager
As an interface engine, the product does everything that we have wanted it to do. The product does...
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Manager
I can't say that InterSystems is the low-price leader, but there are not a bunch of little charges....
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CIO
InterSystems has actually worked with us to build dashboards specific to COVID-19. InterSystems...
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CIO
InterSystems' product is absolutely part of our long-term plans. We haven't detected any failures or...
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CIO
Within reason, InterSystems avoids charging for every little thing. There are charges for complex...
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CIO
When it comes to InterSystems' implementation, promised dates, and features that are going to come...
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CIO
There are technologies that are working in concert with InterSystems' platform. There is a delay...
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Manager
It would be nice if there were the capability to run some sort of report within the application to...
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Manager
Whenever we have engaged the support people, they have always been very responsive and very helpful...
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Manager
Overall, we have had an excellent experience with InterSystems. Their platform is very robust. I...
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Manager
During the COVID-19 crisis, we haven't had to leverage anything differently or ask InterSystems for...
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Manager
The vendor has avoided charging us for every little thing. Our costs are very understood and well...
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Manager
The product works as it was promoted. I don't have any issues with anything.
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Manager
InterSystems' executives are highly engaged, but I would give the quality of that engagement a lower...
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Manager
I would like for InterSystems to be a bit more prepared for meetings. I get the sense that they are...
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Analyst/Coordinator
I would recommend HealthShare Health Connect over anything else. I like the flexibility of the...
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Analyst/Coordinator
InterSystems' support has always been excellent regardless of the situation we are in.
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Analyst/Coordinator
The documentation could always improve. The system has excellent documentation compared to other...
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Analyst/Coordinator
The vendor has online training. The system seems fairly basic, and I am looking for something that...
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Manager
We couldn’t be happier. We are actually tickled and thrilled with everything from InterSystems top...
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Manager
InterSystems is a database company first, and I love that because they take their data seriously,...
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Manager
InterSystems offers many different ways to organize our engine. One of them is an enterprise service...
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Manager
InterSystems' Worldwide Response Center is fantastic. We didn't know that going in. When we call the...
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Manager
The InterSystems product gets so granular with monitoring. When a queue or database's response times...
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Manager
The vendor is very proactive. For example, if we called them today to log a problem that we needed...
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Manager
We have account executives. I have never sat down and spoken with the CEO. But overall, I would give...
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