Cybersecurity Is Critical in Today's Environment
HealthShare Health Connect
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
User Commentary
Director
HealthShare Health Connect works well for what we need it to do. My team uses it every day, and it...
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Director
InterSystems has great support. Whenever we reach out, they are quick to respond and solve our problems....
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Manager
I do love Global Summit. It was virtual last year, and it looks like it is going to be virtual again...
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Manager
InterSystems has been really good about controlling costs.
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Manager
I don’t think the vendor is quite as proactive as they used to be. That might be because of...
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Manager
I love this product. I don’t have any frustrations with it. I think it is a great product. I like...
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Manager
I would love to see the vendor build a trading partner management solution on top of their X12...
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Director
With InterSystems, we have been able to do any integration that they have been able to accommodate...
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Manager
HealthShare Health Connect has more bells and whistles than the vendor's previous product. I get...
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Manager
Every challenge we have on our side has been fulfilled by the vendor without any problem. We still...
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Manager
The industry is moving toward new things. I see InterSystems working on how to do those things while...
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Manager
The vendor has good documentation, but there are things that the vendor could define more or gear...
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Director
HealthShare Health Connect is a very strong interface engine. It works very well with our EMR, and...
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Director
InterSystems' training is excellent. We have a whole bunch of people who know the system inside and...
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Analyst/Coordinator
InterSystems does an adequate job of providing for our needs. To a degree, HealthShare Health...
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Analyst/Coordinator
When the vendor reports issues, our organization's immediate support people should be able to...
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Analyst/Coordinator
HealthShare Health Connect is built for integration, and it does that really well. We get a pretty...
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Analyst/Coordinator
We have had HealthShare Health Connect for a long time. Whenever we have an issue, InterSystems...
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Analyst/Coordinator
HealthShare Health Connect is very technical. It would be pretty tough to use if we didn't have...
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Director
Our last version upgrade was a few years ago, and that was seamless. All of our testing with...
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Director
HealthShare Health Connect really hasn't changed, and that is good. The platform is as reliable as...
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Director
The vendor halted active development on some products, but the vendor has still provided us with...
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Director
The only time the vendor fell down was when we did a project and there was a file buried somewhere...
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Analyst/Coordinator
InterSystems delivers new technology, but we haven't taken advantage of it yet. We haven't had the...
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Analyst/Coordinator
We are definitely sticking with InterSystems' integration product. I personally prefer their product...
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Analyst/Coordinator
InterSystems' support is always very good. We do our own implementations though. I haven't had to...
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Analyst/Coordinator
Documentation is a bit of a struggle with this solution. The documentation is much better than a lot...
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Analyst/Coordinator
I think I would buy HealthShare Health Connect again. I have heard certain things about the...
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Analyst/Coordinator
I can’t think of a time when I have ever been promised something. Like most software vendors,...
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Analyst/Coordinator
We have our support people with InterSystems. I don’t think we have ever had anything that has...
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Analyst/Coordinator
I wasn’t always involved in the financial piece, but I know we had a pretty heavy discount on a...
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Analyst/Coordinator
We do a lot of different integrations. We have over 100 connections, and we have never had anything...
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Analyst/Coordinator
HealthShare Health Connect is such a technically minded software. I am not sure what could make it...
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Analyst/Coordinator
There are small bugs in HealthShare Health Connect that have stayed around for a while. The bugs are...
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Manager
InterSystems has a lot of online trainings. Initially, InterSystems did have in-person training, and...
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Manager
There could always be improvement on anything. However, what InterSystems says they do, they do...
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Manager
The system could always be cheaper. HealthShare Health Connect is very expensive, but it is...
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Manager
InterSystems is available when we need them. They are very helpful with the support. InterSystems is...
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Manager
I am very happy with InterSystems. They stick to our contract. They never tell us that something...
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Manager
I like the flexibility I get with the system. We need things that aren't out of the box, and we have...
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Manager
I would like to see InterSystems test and debug their upgrades a little bit better. They are a bit buggy....
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Manager
The communication we get from InterSystems is excellent. I also really enjoy the global summits they...
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Director
The current product works out of the box. The market is moving in terms of expectations on user...
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Director
We are a much more progressive organization than most other customers. We have been building...
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Director
HealthShare Health Connect will probably always be part of the strategy somewhat. But the system...
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Director
We have the vendor executives' attention. I trust InterSystems. There has been a changing of the...
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Director
We have one contract that is very simple and is based on our size. We pretty much own everything...
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Director
One area of the product intelligently delivers messages. We call HealthShare Health Connect an...
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Director
The ongoing support is fine. InterSystems has always been great, and they have a great team. When we...
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Director
When it comes to whether I would recommend the product, I would have to pick and choose my friends...
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Director
I don't think that our satisfaction is going to change much in 12 months. In several years, I expect...
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Manager
The interface team is extremely happy with the tool and what it provides. The engine itself allows...
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Manager
InterSystems is pretty responsive all the way around. The engineers are definitely top notch. We...
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Manager
It would be nice if InterSystems continued to build on their analytics tool. I would also like to...
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Manager
I have engineers who are working on the interface engine. They aren't the ones who sit around and...
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Director
InterSystems has a nice, little product. They are in a niche space right now. They have a...
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Director
As part of the interoperability space, we are very much tied to InterSystems. They are still the...
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Director
One of the things and challenges that we have been having is a concern about the future....
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Director
The product works and provides us with a leg up. We have become a lot more stable from an...
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Manager
As far as the company’s performance goes, InterSystems has always been steady and easy to work with....
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Manager
Part of the driving factor for using HealthShare Health Connect was that the cache is also used by...
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Manager
I don’t know of any dropped balls, and as far as promises go, InterSystems means what they say. They...
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Manager
I don’t know of any nickel-and-diming that has happened at all. I am sure that InterSystems could...
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Manager
InterSystems has good help tutorials, including videos on demand. They also have forums for their...
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Manager
If we had accepted InterSystems' version of IRIS quite some time ago, it would have been much more...
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Manager
InterSystems is definitely a partner to us. We have a long-standing relationship with them. They...
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Manager
InterSystems has had a lot of changes and new products. My main concern is just keeping up with...
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Manager
I would recommend that new InterSystems customers work closely with the vendor's sales...
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Manager
We would absolutely buy the product again. They introduced a part of their product studio that I...
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Manager
The product is a web-based product. Once we get into the product, the quickness of developing things...
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Manager
We love working with InterSystems. They are a very forward company, and we receive excellent...
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Manager
The technology is very reliable and modern. It is always evolving. Overall, InterSystems is a great...
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Manager
I am hoping that IRIS will change some of the product's functionality. We have two different...
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Manager
Whenever we need anything related to COVID-19 or anything else, InterSystems' support and...
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Manager
I would probably prefer another vendor's product because it would be more user friendly. That also...
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Manager
When I have to learn how to do something, InterSystems is very good at showing me. They also offer...
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Manager
Some end users do well with the product, and some are struggling. Some end users need training....
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Manager
I would definitely recommend InterSystems for anyone who has knowledge about Caché SQL. We get by...
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Manager
If others don't have this product, I would recommend they buy it. There is no other interface engine...
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Manager
I just had an experience with executive involvement from InterSystems. We had a situation, and I...
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Manager
We have achieved a lot more things with this product than we would have without this technology....
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Analyst/Coordinator
We haven't done any remote training, but the in-person training that I last went to was decent.
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Analyst/Coordinator
It takes a bit of work to do things like class modifications. Those things are not always intuitive.
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Analyst/Coordinator
When we started using the system, we used the base schemas, but as we get into things more, we are...
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Analyst/Coordinator
When we open a ticket, the vendor is proactive enough to give us information that helps with things...
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Analyst/Coordinator
In the past, we have tried to reach out to a sales engineer who told us to open up a ticket. Other...
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Analyst/Coordinator
The only issues that we have had with InterSystems keeping promises have been around one-off...
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Analyst/Coordinator
We have had some negotiations with InterSystems over our support costs. At the hospital, we have...
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Analyst/Coordinator
In some respects, InterSystems oversells the product. They tell us that we could bring somebody in...
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Analyst/Coordinator
I would recommend InterSystems. I used to use our in-shop software to do things, and it is much...
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Analyst/Coordinator
The system is part of our long-term plans. We are rewriting all of the interfaces on another system.
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Analyst/Coordinator
The only thing that we pay is a support fee. Everything else is included in the price. We haven't...
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Analyst/Coordinator
We only use the interfacing part of the product, and it works very well. We have a full suite of...
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Analyst/Coordinator
The vendor does very well with their ongoing support. The vendor is very good and timely. We...
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Analyst/Coordinator
The only sort of proactive thing we have had is the bulletin that InterSystems sends out when they...
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Manager
As we implement new functionality, InterSystems has technical and architect-type folks who help...
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Manager
For some of the pieces that InterSystems is implementing, they are training out of the box, and we...
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Manager
InterSystems works regularly with us, and they are very responsive and helpful. We have a good...
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Manager
The vendor is not as proactive as they should be. There are a lot of things that we bring to their...
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Manager
We have fairly limited executive involvement with InterSystems. Most of the time when anyone beyond...
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Manager
We paid for InterSystems' software a long time ago. Right now, I am just paying maintenance and...
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Manager
InterSystems has added a capability for API management, which is a new product for them. But it is a...
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Manager
InterSystems’ modularization of their products sometimes makes it difficult to understand what we...
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Analyst/Coordinator
We haven't had to use the training in a while. The first time that InterSystems did a training,...
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Analyst/Coordinator
Especially with the new versions, HealthShare Health Connect is getting better and better. Based on...
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Analyst/Coordinator
We just went through an upgrade, and it was simple and painless. The vendor's support people were...
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Analyst/Coordinator
The support people at InterSystems are great. They try to help us as much as possible, and they...
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Manager
Our interoperability goals are always changing, but the system works well for what we purchased it...
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