HealthShare Health Connect
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The product has allowed us to do many things that we wouldn't have been able to do otherwise. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

HealthShare Health Connect has been a highly reliable interface engine that has performed extremely...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Buying InterSystems' product depends on the size of the organization. At our organization, I would...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

InterSystems' people are very responsive, whether they are the sales or technology folks.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t like the way that InterSystems changed their pricing model. They went from a pricing model...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any major problems with InterSystems' upgrades. When we have done upgrades and have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The InterSystems training is standard fare. It is effective, but it isn’t anything special.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of the InterSystems product is good. The problem is that the vendor sells web services...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't seen any big growth in anything besides the HL7 process from InterSystems. When I think of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see some kind of discussion about where InterSystems is going as an organization. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Every time I have discussions about InterSystems’ product line and new technology, the discussions...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The migration from our old product to HealthShare Health Connect went very smoothly because we had a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like HealthShare Health Connect’s diversity and ability. I have not run across anything that it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like a more diverse set of testing tools in HealthShare Health Connect. For example, if I am...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is easy to learn. I came from an industry that was not HL7 driven, and I went through...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are trying to gather some information from InterSystems about another version of the product, but...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems has done a nice job of being proactive. They can't react to some things right away,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are still some tweaks that InterSystems could make to make the product easier to maintain....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the new version of the product, we are hoping that we can take advantage of some of the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

New versions come out quickly. The product uptime has been good. We have never had any issues with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is very stable. InterSystems is not doing a tremendous number of new things to it other...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system is pretty straightforward. The user of the system is really an engineer, so the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

InterSystems' phone and web support are through the charts. When we pick up the phone to call, we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealthShare Health Connect is a great product. InterSystems staff members are very responsive. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is easy to use. It allows us to send messages to other interfaces. If our main hospital...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to know how to get effective training for the system. When we talk to the vendor's...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems' support people have a good turnaround time. When we submit a ticket, we get a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealthShare Health Connect is a nice product. We can turn things around in a timely manner from an...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

InterSystems' secret sauce is their integration. That is what they do best. Their integration...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things are going really well with InterSystems. Their product is very good, and our current version...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can sometimes tell when InterSystems' salespeople are getting incentives or having a fire sale,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't often needed to call the support people, but they have been responsive. I don't remember...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

InterSystems can do anything, and they are fast. One of the things that we are talking about with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

InterSystems is awesome. I have worked with a few other integration engines, and InterSystems'...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is big on making sure that we are self-sufficient. In the beginning, they would help us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During COVID-19, InterSystems was really good about helping one of our sister centers. They didn't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use a good portion of the InterSystems suite. There are a lot of pieces, and I am not sure that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support team has been really good and helpful during some challenging times.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven’t had many issues with InterSystems. When we were going through contract changes and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect has definitely kept up with the volume that we were expecting. I don't...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did a thorough analysis of all the products on the market. When we looked at InterSystems, we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a technical person who is available to us all the time. If we need them, they attend our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a fantastic support team. I am not sure whether we worked with InterSystems for that or...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a few training classes, and we have had some on-site training in the past. Based on the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect is straightforward. We can see what we need to see. We can develop and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been looking at some new hardware, and InterSystems has been very responsive to us with the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect works well for what we need it to do. My team uses it every day, and it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems has great support. Whenever we reach out, they are quick to respond and solve our problems....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do love Global Summit. It was virtual last year, and it looks like it is going to be virtual again...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems has been really good about controlling costs.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think the vendor is quite as proactive as they used to be. That might be because of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love this product. I don’t have any frustrations with it. I think it is a great product. I like...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love to see the vendor build a trading partner management solution on top of their X12...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With InterSystems, we have been able to do any integration that they have been able to accommodate...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

HealthShare Health Connect has more bells and whistles than the vendor's previous product. I get...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every challenge we have on our side has been fulfilled by the vendor without any problem. We still...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The industry is moving toward new things. I see InterSystems working on how to do those things while...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has good documentation, but there are things that the vendor could define more or gear...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect is a very strong interface engine. It works very well with our EMR, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems' training is excellent. We have a whole bunch of people who know the system inside and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

InterSystems does an adequate job of providing for our needs. To a degree, HealthShare Health...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When the vendor reports issues, our organization's immediate support people should be able to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealthShare Health Connect is built for integration, and it does that really well. We get a pretty...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had HealthShare Health Connect for a long time. Whenever we have an issue, InterSystems...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealthShare Health Connect is very technical. It would be pretty tough to use if we didn't have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our last version upgrade was a few years ago, and that was seamless. All of our testing with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect really hasn't changed, and that is good. The platform is as reliable as...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor halted active development on some products, but the vendor has still provided us with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only time the vendor fell down was when we did a project and there was a file buried somewhere...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

InterSystems delivers new technology, but we haven't taken advantage of it yet. We haven't had the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are definitely sticking with InterSystems' integration product. I personally prefer their product...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

InterSystems' support is always very good. We do our own implementations though. I haven't had to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Documentation is a bit of a struggle with this solution. The documentation is much better than a lot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think I would buy HealthShare Health Connect again. I have heard certain things about the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can’t think of a time when I have ever been promised something. Like most software vendors,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have our support people with InterSystems. I don’t think we have ever had anything that has...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wasn’t always involved in the financial piece, but I know we had a pretty heavy discount on a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do a lot of different integrations. We have over 100 connections, and we have never had anything...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

HealthShare Health Connect is such a technically minded software. I am not sure what could make it...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are small bugs in HealthShare Health Connect that have stayed around for a while. The bugs are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems has a lot of online trainings. Initially, InterSystems did have in-person training, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There could always be improvement on anything. However, what InterSystems says they do, they do...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system could always be cheaper. HealthShare Health Connect is very expensive, but it is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems is available when we need them. They are very helpful with the support. InterSystems is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very happy with InterSystems. They stick to our contract. They never tell us that something...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the flexibility I get with the system. We need things that aren't out of the box, and we have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see InterSystems test and debug their upgrades a little bit better. They are a bit buggy....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The communication we get from InterSystems is excellent. I also really enjoy the global summits they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The current product works out of the box. The market is moving in terms of expectations on user...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are a much more progressive organization than most other customers. We have been building...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

HealthShare Health Connect will probably always be part of the strategy somewhat. But the system...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the vendor executives' attention. I trust InterSystems. There has been a changing of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have one contract that is very simple and is based on our size. We pretty much own everything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One area of the product intelligently delivers messages. We call HealthShare Health Connect an...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing support is fine. InterSystems has always been great, and they have a great team. When we...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to whether I would recommend the product, I would have to pick and choose my friends...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think that our satisfaction is going to change much in 12 months. In several years, I expect...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The interface team is extremely happy with the tool and what it provides. The engine itself allows...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems is pretty responsive all the way around. The engineers are definitely top notch. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be nice if InterSystems continued to build on their analytics tool. I would also like to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have engineers who are working on the interface engine. They aren't the ones who sit around and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

InterSystems has a nice, little product. They are in a niche space right now. They have a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As part of the interoperability space, we are very much tied to InterSystems. They are still the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things and challenges that we have been having is a concern about the future....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works and provides us with a leg up. We have become a lot more stable from an...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as the company’s performance goes, InterSystems has always been steady and easy to work with....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Part of the driving factor for using HealthShare Health Connect was that the cache is also used by...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know of any dropped balls, and as far as promises go, InterSystems means what they say. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know of any nickel-and-diming that has happened at all. I am sure that InterSystems could...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems has good help tutorials, including videos on demand. They also have forums for their...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we had accepted InterSystems' version of IRIS quite some time ago, it would have been much more...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems is definitely a partner to us. We have a long-standing relationship with them. They...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

InterSystems has had a lot of changes and new products. My main concern is just keeping up with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend that new InterSystems customers work closely with the vendor's sales...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would absolutely buy the product again. They introduced a part of their product studio that I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is a web-based product. Once we get into the product, the quickness of developing things...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles