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ark Managed Infrastructure Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship, Services

ark has been a good company to work with for our data recovery server and SAN data center solution.

Jun 2025
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CIO

Relationship

With ark's new management and leadership, I think they are still trying to figure out what they want...

Feb 2025
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CIO

Relationship

ark has pretty solid staff members, and they are pretty good at execution. ark pretty much runs...

Feb 2025
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CIO

Relationship, Services

ark meets our expectations. I am not sure that I would say that they have consistently exceeded them...

Feb 2025
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Manager

Relationship, Services

We have cloud backups with ark, and whenever we have had an issue, we have opened a ticket, and they...

Feb 2025
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Manager

Relationship, Services

There has been some switching around since the firm became ark, and ark does not want to maintain...

Feb 2025
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CIO

Relationship

To my knowledge, we haven't had any problems with ark. We get scheduled maintenance releases as we...

Oct 2024
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CIO

Relationship

I would say the only criticism I have is that ark does have some staff turnover, so our relationship...

Oct 2024
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CIO

Relationship

We haven't really had executive involvement with ark for a number of years. When we do need that...

Oct 2024
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CIO

Services

There is just nothing too strategic about our particular project with ark. We talked to ark about...

Oct 2024
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CIO

Relationship

I wouldn't say that ark consistently exceeded our expectations. They consistently met and sometimes...

Sep 2024
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CIO

Relationship, Operations, Value

I'm extremely satisfied with ark’s executive involvement. I have never had a problem with their...

Sep 2024
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CIO

Loyalty, Relationship, Value

We have cut some of our business with ark, but I will give them kudos. They are still with us, and...

Sep 2024
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CIO

Operations, Value

We agreed on an outcome, and ark has driven to that. We basically gave them our direction. We hadn't...

Sep 2024
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CIO

Value

ark’s biggest struggle is probably the cost. They may not be able to offer the best cost because...

Sep 2024
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CIO

Loyalty, Relationship, Operations

I'm not sure that we relied on ark for strategy. After the long-term relationship, we found that...

Sep 2024
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CIO

Relationship, Value

ark is awesome, and they do really well. I don't think we have ever had anything that hasn't gone...

Sep 2024
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Manager

Relationship, Services

Involta’s facility people communicate extremely well. They are the day-to-day people that we work...

Sep 2024
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Manager

Loyalty, Relationship, Services

I would recommend to a peer or friend to evaluate Involta along with the other competent firms. I...

Sep 2024
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Manager

Relationship

Involta changed their model. Unfortunately, they didn't communicate that they changed their model at...

Sep 2024
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Manager

Relationship, Operations, Value

I'm satisfied with the people at Involta who I work with every day. We talk to them, and they...

Sep 2024
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Manager

Relationship, Services

Involta’s executive involvement is nonexistent to me. We went into a void where we didn't get a lot...

Sep 2024
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Manager

Loyalty

The partnership at the line level to get things done is strong, and that is what our organization...

Sep 2024
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Manager

Operations, Value

I would like to see Involta come up with something that I didn't know I needed and put that in my...

Sep 2024
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Manager

Loyalty, Operations

Involta was the best option at the time, and nothing has happened since then to change that. I'm...

Sep 2024
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