Patient Education Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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Nurse

Loyalty, Product

Krames' patient education content is pretty thorough. It doesn't meet all of our needs. I don't...

Sep 2024
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Nurse

Product

Krames does a good job. Some of their content is general and isn't specific to what we need it to...

Sep 2024
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Nurse

Loyalty, Operations, Product

The system requires fewer clicks than other products. We just implemented some FHIR technology, and...

Sep 2024
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Nurse

Loyalty, Operations, Value

Krames has a great general library, and with the addition of The Wellness Network, they have really...

Sep 2024
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Nurse

Loyalty, Product

I think I am going to see more coming from Krames. There is some technology out there that...

Sep 2024
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Nurse

Relationship, Operations

Krames has been a great vendor. They are amazing to work with, and we have a good relationship with...

Sep 2024
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Nurse

Product, Value

We know that when patients adhere to their care plans, we see decreased admissions to the hospital...

Sep 2024
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Nurse

Loyalty, Operations

The product is integrated with our EHR. As far as I know, there are no plans for us to switch away...

Aug 2024
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Nurse

Relationship

I haven't had any issues with the product in a very long time, so I don't really have any dealings...

Aug 2024
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Nurse

Loyalty, Product

One outcome of the product is that every patient is educated based on their diagnosis, medications,...

Aug 2024
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Nurse

Operations, Product

When there is a new product or procedure that isn't in our EHR, it isn't really clear how to get...

Aug 2024
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CMIO

Operations, Product

Ultimately, the outcome of a patient education product is patients receiving the education product,...

Jun 2024
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CMIO

Operations, Product

Most of the training has been improved with information about how to find the right content for a...

Jun 2024
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CMIO

Relationship

Krames has heard all the requests, and they seem to have tried to address a couple of them...

Jun 2024
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CMIO

Product

There were some changes between the old version and the new version that fundamentally changed the...

Jun 2024
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CMIO

Product

Depending on which environment we are in, whether it is the inpatient environment, the ED, or the...

Jun 2024
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Director

Loyalty, Operations

Krames acquired Healthwise and gave them a huge library of really good written education and some...

May 2024
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Director

Loyalty, Relationship

Krames' people have traditionally been the blue-collar hard workers of written education. A lot of...

May 2024
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Director

Loyalty

Krames operates like a web-based company. They approach their product like it is a good product, but...

May 2024
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Director

Product, Value

One outcome that we have seen from the product has been that we no longer have to print everything...

Apr 2024
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Director

Operations, Product

The product's ease of use is good for patients. I think the system is a bit better targeted toward...

Apr 2024
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Director

Loyalty, Value

We are doing additional discovery to see what other opportunities there are on the market because...

Apr 2024
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Director

Operations

We haven't received a lot of ongoing training from the vendor. If we have questions about setting up...

Apr 2024
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Director

Relationship

If there were a major issue with the system, the vendor would let us know, but we have identified...

Apr 2024
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Director

Relationship

Krames' people always respond to us and get us what we need eventually, but we communicate with them...

Apr 2024
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Analyst/Coordinator

Product

What Krames does well is their technology interface, the content of their product, and their...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

I have an account executive, but I also work with the service desk staff on tickets. There is room...

Apr 2024
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Nurse

Operations, Product

After we show patients how to use the system, the ease of use is generally high, but if they are not...

Apr 2024
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Nurse

Operations, Product

Krames offers so much material that we need time to filter through it and choose what we recommend....

Apr 2024
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Nurse

Operations, Product

There is one question that comes up quite a bit. Sometimes, a provider puts in a diagnosis, but the...

Apr 2024
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Nurse

Operations, Product, Value

The software we had prior was for patients in the facility during their admission. The quality of...

Apr 2024
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Director

Product, Value

One significant outcome we have experienced from using the system has been the provision of written...

Feb 2024
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Director

Product

The system allows for real-time upgrades, so the vendor pushes upgrades out, and we can pick them up...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

We went through an RFP, and the vendor's system was by far the easiest and best system for adding...

Dec 2023
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Analyst/Coordinator

Operations, Product

Whenever we are updating our library in the system, there are consistent issues with validation, and...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

Krames is proactively working to create more ways to educate patients that will support their...

Dec 2023
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Manager

Operations, Product

There is not a good way to measure outcomes with Patient Education. We have asked Krames for details...

Dec 2023
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Manager

Loyalty

Krames merged with The Wellness Network. We have been using The Wellness Network for a long time,...

Dec 2023
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Manager

Loyalty, Relationship, Operations

I don't even know who the people are at Krames because they don’t interact with anybody. Krames...

Dec 2023
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Manager

Relationship, Value

The Patient Education product is good. Krames is good about keeping promises. We don't have any...

Dec 2023
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Physician

Loyalty

Krames' product is more straightforward than other systems we have, but other systems can do a lot...

Dec 2023
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Nurse

Product

Krames’ latest update doesn't include the physician workflow in the way we need it to, so we are not...

Oct 2023
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Nurse

Operations, Product

Krames is so amazing to work with, but there are some other education providers out there that have...

Oct 2023
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Nurse

Operations

Krames is super helpful with any materials I need to put out for staff. Krames tailors their...

Oct 2023
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Nurse

Relationship

Whenever there is an issue, Krames is usually on top of it. When we call in, they have usually...

Oct 2023
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Nurse

Relationship

The direct person that I report to with the vendor is really responsive and helpful. I had the same...

Oct 2023
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