Patient Education Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Nurse

Loyalty, Product

Krames' patient education content is pretty thorough. It doesn't meet all of our needs. I don't...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Krames does a good job. Some of their content is general and isn't specific to what we need it to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Operations, Product

The system requires fewer clicks than other products. We just implemented some FHIR technology, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Operations, Value

Krames has a great general library, and with the addition of The Wellness Network, they have really...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

I think I am going to see more coming from Krames. There is some technology out there that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Krames has been a great vendor. They are amazing to work with, and we have a good relationship with...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

We know that when patients adhere to their care plans, we see decreased admissions to the hospital...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Operations

The product is integrated with our EHR. As far as I know, there are no plans for us to switch away...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I haven't had any issues with the product in a very long time, so I don't really have any dealings...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

One outcome of the product is that every patient is educated based on their diagnosis, medications,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

When there is a new product or procedure that isn't in our EHR, it isn't really clear how to get...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Ultimately, the outcome of a patient education product is patients receiving the education product,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Most of the training has been improved with information about how to find the right content for a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Krames has heard all the requests, and they seem to have tried to address a couple of them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There were some changes between the old version and the new version that fundamentally changed the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Depending on which environment we are in, whether it is the inpatient environment, the ED, or the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

Krames acquired Healthwise and gave them a huge library of really good written education and some...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Krames' people have traditionally been the blue-collar hard workers of written education. A lot of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Krames operates like a web-based company. They approach their product like it is a good product, but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One outcome that we have seen from the product has been that we no longer have to print everything...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product's ease of use is good for patients. I think the system is a bit better targeted toward...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are doing additional discovery to see what other opportunities there are on the market because...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't received a lot of ongoing training from the vendor. If we have questions about setting up...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If there were a major issue with the system, the vendor would let us know, but we have identified...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Krames' people always respond to us and get us what we need eventually, but we communicate with them...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

What Krames does well is their technology interface, the content of their product, and their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have an account executive, but I also work with the service desk staff on tickets. There is room...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

After we show patients how to use the system, the ease of use is generally high, but if they are not...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

Krames offers so much material that we need time to filter through it and choose what we recommend....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

There is one question that comes up quite a bit. Sometimes, a provider puts in a diagnosis, but the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product, Value

The software we had prior was for patients in the facility during their admission. The quality of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One significant outcome we have experienced from using the system has been the provision of written...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system allows for real-time upgrades, so the vendor pushes upgrades out, and we can pick them up...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We went through an RFP, and the vendor's system was by far the easiest and best system for adding...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Whenever we are updating our library in the system, there are consistent issues with validation, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Krames is proactively working to create more ways to educate patients that will support their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There is not a good way to measure outcomes with Patient Education. We have asked Krames for details...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Krames merged with The Wellness Network. We have been using The Wellness Network for a long time,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations

I don't even know who the people are at Krames because they don’t interact with anybody. Krames...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

The Patient Education product is good. Krames is good about keeping promises. We don't have any...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Krames' product is more straightforward than other systems we have, but other systems can do a lot...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​