Patient Education Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Krames' patient education content is pretty thorough. It doesn't meet all of our needs. I don't...
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Product
Krames does a good job. Some of their content is general and isn't specific to what we need it to...
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Loyalty, Operations, Product
The system requires fewer clicks than other products. We just implemented some FHIR technology, and...
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Loyalty, Operations, Value
Krames has a great general library, and with the addition of The Wellness Network, they have really...
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Loyalty, Product
I think I am going to see more coming from Krames. There is some technology out there that...
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Relationship, Operations
Krames has been a great vendor. They are amazing to work with, and we have a good relationship with...
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Product, Value
We know that when patients adhere to their care plans, we see decreased admissions to the hospital...
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Loyalty, Operations
The product is integrated with our EHR. As far as I know, there are no plans for us to switch away...
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Relationship
I haven't had any issues with the product in a very long time, so I don't really have any dealings...
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Loyalty, Product
One outcome of the product is that every patient is educated based on their diagnosis, medications,...
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Operations, Product
When there is a new product or procedure that isn't in our EHR, it isn't really clear how to get...
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Operations, Product
Ultimately, the outcome of a patient education product is patients receiving the education product,...
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Operations, Product
Most of the training has been improved with information about how to find the right content for a...
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Relationship
Krames has heard all the requests, and they seem to have tried to address a couple of them...
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Product
There were some changes between the old version and the new version that fundamentally changed the...
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Product
Depending on which environment we are in, whether it is the inpatient environment, the ED, or the...
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Loyalty, Operations
Krames acquired Healthwise and gave them a huge library of really good written education and some...
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Loyalty, Relationship
Krames' people have traditionally been the blue-collar hard workers of written education. A lot of...
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Loyalty
Krames operates like a web-based company. They approach their product like it is a good product, but...
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Product, Value
One outcome that we have seen from the product has been that we no longer have to print everything...
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Operations, Product
The product's ease of use is good for patients. I think the system is a bit better targeted toward...
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Loyalty, Value
We are doing additional discovery to see what other opportunities there are on the market because...
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Operations
We haven't received a lot of ongoing training from the vendor. If we have questions about setting up...
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Relationship
If there were a major issue with the system, the vendor would let us know, but we have identified...
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Relationship
Krames' people always respond to us and get us what we need eventually, but we communicate with them...
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Product
What Krames does well is their technology interface, the content of their product, and their...
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Relationship
I have an account executive, but I also work with the service desk staff on tickets. There is room...
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Operations, Product
After we show patients how to use the system, the ease of use is generally high, but if they are not...
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Operations, Product
Krames offers so much material that we need time to filter through it and choose what we recommend....
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Operations, Product
There is one question that comes up quite a bit. Sometimes, a provider puts in a diagnosis, but the...
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Operations, Product, Value
The software we had prior was for patients in the facility during their admission. The quality of...
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Product, Value
One significant outcome we have experienced from using the system has been the provision of written...
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Product
The system allows for real-time upgrades, so the vendor pushes upgrades out, and we can pick them up...
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Loyalty, Product
We went through an RFP, and the vendor's system was by far the easiest and best system for adding...
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Operations, Product
Whenever we are updating our library in the system, there are consistent issues with validation, and...
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Relationship, Operations
Krames is proactively working to create more ways to educate patients that will support their...
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Operations, Product
There is not a good way to measure outcomes with Patient Education. We have asked Krames for details...
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Loyalty
Krames merged with The Wellness Network. We have been using The Wellness Network for a long time,...
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Loyalty, Relationship, Operations
I don't even know who the people are at Krames because they don’t interact with anybody. Krames...
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Relationship, Value
The Patient Education product is good. Krames is good about keeping promises. We don't have any...
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Loyalty
Krames' product is more straightforward than other systems we have, but other systems can do a lot...
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