Patient Education Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Operations, Product, Value
The solution has been great since we have had it. For every patient, education is required upon...
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Relationship
Krames is very good. We have turned in some tickets about some things, and they are working on some...
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Operations, Product
We do have a site that goes into the Krames software but is not integrated, and there is a learning...
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Relationship
Krames keeps their promises but not completely with the timeliness of responses. A lot of the time,...
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Product
Krames On-Demand is a tool where we take our homegrown education and load it up to Krames' platform....
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Relationship, Operations
Krames has more of a software web culture where they go in and act quickly, but they make mistakes...
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Loyalty, Value
In terms of the tangible outcomes we have seen with the system, unfortunately, no EMR can produce a...
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Loyalty
We are sunsetting the solution because we are going with another vendor's product, so Patient...
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Value
Patient Education works exactly as it should, and it is easy to use. Additionally, we received our...
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Relationship
The vendor has always been a responsive partner. They have kept their promises. I just don't think...
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Product, Value
The vendor rates just above the middle of the road in terms of driving tangible outcomes. We use the...
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Relationship
The vendor did what they were supposed to do in terms of support. Anyone could respond to our needs....
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Operations, Product
Patient Education has a nice library that can provide good patient education via the after-visit...
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Culture, Value
I would probably buy Patient Education again, but we would reevaluate how the contract is...
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Operations, Product
I would recommend that the vendor develop more video content. I don't believe that we have much...
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Loyalty, Product
Integrating to our EHR is not the easiest if there are upgrades, but we work through that. The...
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Product
I like how Patient Education can provide handouts that the patients can understand, reference, and...
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Value
Patient Education is not cheap. The vendor will more often implement something and then fix it as it...
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Value
Krames is very supportive. They are in an up-and-running type of place. However, they are responsive...
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Product
Krames is solid. They have been around for years. Patient Education is a good product. It is not as...
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Loyalty, Product
Krames' patient education content is pretty thorough. It doesn't meet all of our needs. I don't...
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Product
Krames does a good job. Some of their content is general and isn't specific to what we need it to...
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Loyalty, Operations, Product
The system requires fewer clicks than other products. We just implemented some FHIR technology, and...
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Loyalty, Operations, Value
Krames has a great general library, and with the addition of The Wellness Network, they have really...
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Loyalty, Product
I think I am going to see more coming from Krames. There is some technology out there that...
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Relationship, Operations
Krames has been a great vendor. They are amazing to work with, and we have a good relationship with...
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Product, Value
We know that when patients adhere to their care plans, we see decreased admissions to the hospital...
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Loyalty, Operations
The product is integrated with our EHR. As far as I know, there are no plans for us to switch away...
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Relationship
I haven't had any issues with the product in a very long time, so I don't really have any dealings...
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Loyalty, Product
One outcome of the product is that every patient is educated based on their diagnosis, medications,...
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Operations, Product
When there is a new product or procedure that isn't in our EHR, it isn't really clear how to get...
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