Patient Education Commentary
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Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Director

Product, Value

One outcome that we have seen from the product has been that we no longer have to print everything...

Apr 2024
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Director

Operations, Product

The product's ease of use is good for patients. I think the system is a bit better targeted toward...

Apr 2024
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Director

Loyalty, Value

We are doing additional discovery to see what other opportunities there are on the market because...

Apr 2024
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Director

Operations

We haven't received a lot of ongoing training from the vendor. If we have questions about setting up...

Apr 2024
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Director

Relationship

If there were a major issue with the system, the vendor would let us know, but we have identified...

Apr 2024
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Director

Relationship

Krames' people always respond to us and get us what we need eventually, but we communicate with them...

Apr 2024
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Analyst/Coordinator

Product

What Krames does well is their technology interface, the content of their product, and their...

Apr 2024
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Analyst/Coordinator

Relationship

I have an account executive, but I also work with the service desk staff on tickets. There is room...

Apr 2024
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Nurse

Operations, Product

After we show patients how to use the system, the ease of use is generally high, but if they are not...

Apr 2024
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Nurse

Operations, Product

Krames offers so much material that we need time to filter through it and choose what we recommend....

Apr 2024
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Nurse

Operations, Product

There is one question that comes up quite a bit. Sometimes, a provider puts in a diagnosis, but the...

Apr 2024
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Nurse

Operations, Product, Value

The software we had prior was for patients in the facility during their admission. The quality of...

Apr 2024
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Director

Product, Value

One significant outcome we have experienced from using the system has been the provision of written...

Feb 2024
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Director

Product

The system allows for real-time upgrades, so the vendor pushes upgrades out, and we can pick them up...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

We went through an RFP, and the vendor's system was by far the easiest and best system for adding...

Dec 2023
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Analyst/Coordinator

Operations, Product

Whenever we are updating our library in the system, there are consistent issues with validation, and...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

Krames is proactively working to create more ways to educate patients that will support their...

Dec 2023
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Manager

Operations, Product

There is not a good way to measure outcomes with Patient Education. We have asked Krames for details...

Dec 2023
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Manager

Loyalty

Krames merged with The Wellness Network. We have been using The Wellness Network for a long time,...

Dec 2023
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Manager

Loyalty, Relationship, Operations

I don't even know who the people are at Krames because they don’t interact with anybody. Krames...

Dec 2023
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Manager

Relationship, Value

The Patient Education product is good. Krames is good about keeping promises. We don't have any...

Dec 2023
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Physician

Loyalty

Krames' product is more straightforward than other systems we have, but other systems can do a lot...

Dec 2023
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Nurse

Product

Krames’ latest update doesn't include the physician workflow in the way we need it to, so we are not...

Oct 2023
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Nurse

Operations, Product

Krames is so amazing to work with, but there are some other education providers out there that have...

Oct 2023
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Nurse

Operations

Krames is super helpful with any materials I need to put out for staff. Krames tailors their...

Oct 2023
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Nurse

Relationship

Whenever there is an issue, Krames is usually on top of it. When we call in, they have usually...

Oct 2023
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Nurse

Relationship

The direct person that I report to with the vendor is really responsive and helpful. I had the same...

Oct 2023
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CMIO

Loyalty, Operations, Product

We had a lot of providers who really liked the legacy Krames product before the upgrade to FHIR, and...

Aug 2023
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CMIO

Product

The regular technical maintenance and the breadth of content are quite good with Krames' product....

Aug 2023
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CMIO

Operations, Product

With the breadth of the content in Krames' product, sometimes the mapping and suggestions for the...

Aug 2023
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(0)
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CMIO

Loyalty, Operations, Product

We had a lot of providers who really liked the legacy Krames product before the upgrade to FHIR, and...

Aug 2023
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(0)
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CMIO

Product

The regular technical maintenance and the breadth of content are quite good with Krames' product....

Aug 2023
||
(0)
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CMIO

Operations, Product

With the breadth of the content in Krames' product, sometimes the mapping and suggestions for the...

Aug 2023
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(0)
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Nurse

Product

The product is user friendly. I like the search bar. We can just type in anything we want and see...

Aug 2023
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Nurse

Relationship

When I need support, I can just turn in a ticket, so that is very user friendly. Lately, with...

Aug 2023
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Director

Loyalty

New technology is where Krames shines. The vendor will be testing the use of avatars. Krames is...

Jul 2023
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Director

Loyalty

WebMD's purchase of Krames was a really good thing for Krames. Krames had a very stagnant product....

Jul 2023
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Director

Loyalty, Operations, Product

Krames has the best-in-class tool when it comes to uploading our own patient education material onto...

Jul 2023
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Director

Relationship, Operations

Krames is an internet-based company or a technology-based company, and that is good. There are lots...

Jul 2023
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Director

Relationship

Krames got bought by WebMD, and there was a large influx of money, so it was a good thing for Krames...

Jul 2023
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(0)
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Director

Product

There is a flaw in Krames' FHIR technology. With FHIR technology, users should be able to add...

Jul 2023
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