EZCall Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 1:33:28 AM and Model.EvProductId = 186946

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Relationship

EZCall has a lot of flexibility and customizing that we are able to do. The vendor listens to us,...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

To be realistic, Kronos' system is successful because it can be used in many areas of our health...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We have had to do a lot of work to get a Workforce system to talk to EZCall. I would love to see the...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t like the user interface and how we get from one screen to another. The way that we get to...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Kronos has been more open to customer feedback than they have been in the past.

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has kind of been stable. The only issue I have with Kronos is that they struggle to send...

May 2020
 Helpful

 or  to see details.

Physician

Service and Support

We use the product for scheduling our staff. The best things the vendor has going for them are their...

May 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Orienting a new user on the platform is pretty easy. There are a lot more things that we could do...

May 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The product is pretty customizable. Sometimes we ask the vendor to do something, and they tell us...

May 2020
 Helpful

 or  to see details.

Physician

Relationship

I am sure the vendor has added functionality over time, but they haven’t really let us know about...

May 2020
 Helpful

 or  to see details.

Manager

Technology

I want to see the vendor be accountable; I want them to keep up with what is going on and to be...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

I don't think anybody has any complaints about the product. We haven't been with Kronos long, but...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I was looking for some reports, and the vendor didn’t help create them. Kronos has a couple of...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Relationship

Our representative found a way to make things work, but that representative is no longer with...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Relationship

We use the system to schedule our providers across many clinics, and that is not easy to do....

Nov 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

The vendor’s ongoing support has been terrible. It is nonexistent. Nobody reached out to me. I...

Nov 2019
 Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We just pay one fee, and that is it. The system...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Sales and Contracting

The system works as promoted. Kronos had to do some custom fittings to get the system to work for us....

Nov 2019
 Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The system does very well with interoperability. Our physicians have to submit their requests to me,...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Some features are very helpful. For the clinicians, the system is easy to use. But for part-time...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Relationship

The vendor’s executive involvement is nonexistent. I don’t know of any executives that are involved....

Nov 2019
 Helpful

 or  to see details.

CEO/President

Technology

I have never seen an update or new technology that has helped me. The system has been a static...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The purpose of the system is to automate scheduling, so I am supposed to enter the criteria for each...

Nov 2019
 Helpful

 or  to see details.

Physician

Relationship

Things have been great with Kronos. When we started with the vendor, they were a very small company,...

Nov 2019
 Helpful

 or  to see details.

Physician

Relationship

Kronos does keep their promises, and we have never felt like we were getting nickel-and-dimed.

Nov 2019
 Helpful

 or  to see details.

Physician

Implementation and Training

Kronos' training was great. We did the training the first time and have never needed it again. The...

Nov 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Kronos is not perfect. Everything takes some work, but they always get things to where they need to...

Nov 2019
 Helpful

 or  to see details.

Physician

Lessons Learned

I am not exactly sure what type of group the Kronos system was designed for. We had it for an...

Nov 2019
 Helpful

 or  to see details.

Physician

Interfacing and Integration

There is one thing that the system does not do. When I make a change and say that a doctor is going...

Nov 2019
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I think we pay to use the program yearly. I don't think there are any additional charges or that x...

Nov 2019
 Helpful

 or  to see details.

Physician

Implementation and Training

There was never any face-to-face contact with the training people. We would do screen sharing, so...

Nov 2019
 Helpful

 or  to see details.

Physician

Interfacing and Integration

Epic's ability to support my organization's integration goals is average. The person who generates...

Nov 2019
 Helpful

 or  to see details.

Physician

Service and Support

There is not face-to-face support, but Epic is very quick to respond via email or phone.

Nov 2019
 Helpful

 or  to see details.

Physician

Service and Support

When I feel like I need to escalate an issue, I have the resources that I need to do so.

Nov 2019
 Helpful

 or  to see details.

Physician

Interfacing and Integration

I don't foresee a specific integration being done in a year, and it is going to be a bigger fix than...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall is an application that we can access anywhere from our phones. I like that the changes are...

Nov 2019
 Helpful

 or  to see details.

Physician

Service and Support

The recording mechanism in EZCall is difficult in terms of tracking how many days somebody has been...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

There are probably a lot of things that EZCall can do that we cannot take advantage of because we...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall is good at tracking requests that people have made for time off. The system is definitely a...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall can leave holes, and it sometimes says that someone has met his or her quota of days when he...

Nov 2019
 Helpful

 or  to see details.

Physician

Implementation and Training

It took a long time to get EZCall implemented and working. There were a million emails that had to...

Nov 2019
 Helpful

 or  to see details.

Physician

Implementation and Training

The training has been a little frustrating. Kronos has never really reached out to me to see whether...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall supposedly sends the call schedule over, but I don't know that that is very important. I...

Nov 2019
 Helpful

 or  to see details.

Physician

Interfacing and Integration

EZCall does not really integrate for what I do. Maybe I am not using it right, or maybe there is...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall is pretty good, but putting in multiple days that someone requests off can be a clunky...

Nov 2019
 Helpful

 or  to see details.

Physician

Relationship

Kronos has not told me about any new technology. I do not feel that Kronos is proactive. They have...

Nov 2019
 Helpful

 or  to see details.

Physician

Future Outlook

I want to keep EZCall unless there is something better. I definitely don’t want to get rid of it....

Nov 2019
 Helpful

 or  to see details.

Physician

Relationship

Kronos has not kept all their promises. I don’t think that they have been very helpful with support...

Nov 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

EZCall is useful. The system definitely does not automate the scheduling completely; it is only so...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would say that the best things about EZCall are the grid editor feature, that everything is all in...

Nov 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Our implementation was very good. We are still working through some issues, but we are hopefully...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are still learning how to use the system, but using the system is pretty easy for our end users....

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have received excellent support from the vendor. When we have issues, our representative answers...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kronos has actually done a lot of good things for our practice, and I use the system every day. The...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I know that a lot of people use the system differently than I do, but there is a lot of data that we...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I would tell people who are interested in the system that it is reasonably priced compared to some...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If Kronos could work on their mobile app, that would be awesome. The app is user friendly, but it...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

Kronos' customer service is exceptional. They are willing to make the system specific to our...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

Kronos is on-site for training, and that is excellent. They are also available 24/7 for any ongoing...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kronos is always willing to create new reports so that we can create better schedules and make...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The only thing I would change is the lag time after making a change, but we have so many rules and...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Kronos is very good and on top of everything. If we ever have a question or an issue, Kronos is very...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The filtering system works great, so we can filter things down into the different locations that we...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system works well. We can go in and see how many FTEs we have per day at each site. That is good...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There wasn’t a lot of consistency with Kronos’ support staff. We don’t have one person who is our...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Kronos is very prompt about getting back to us. I don’t have any problems there. If they have...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

A few years ago, we really had to drill down on the things we wanted to see from Kronos in terms of...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tool meets most of our needs today. We have made do with the things Kronos has given us. So the...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are software limitations. We are a big department, and we have had to do a lot of workarounds....

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The software is limited, and I don’t know where Kronos is with development. There were some things...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

A few people came on-site and did a lot of work for us. When we have questions that we know Kronos'...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would recommend Kronos’ tool to people depending on what their needs were. If they have a basic...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tool has evolved, and we know its limitations, so there are a lot of workarounds that we have to...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Kronos product is okay for the call schedule. I haven’t received any new information on updates...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be helpful to view what the end users are seeing and how they are marking requests so that...

Oct 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The problem with EZCall is that it doesn’t work with the way our hospital has set up our firewalls....

Oct 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

We want to put everybody on EZCall and do all of our scheduling through the system. The physicians...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Because of the way that our hospital set up the system, we have had a few issues. That isn’t the...

Oct 2019
 Helpful

 or  to see details.

Nurse

Service and Support

I have been happy with the vendor. They have been pretty good at supporting us. The gaps have been...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's email support is great. The support people take care of problems very quickly.

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Kronos is easy to work with, and the system is easy to use.

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I haven’t really seen Kronos be proactive with letting us know what is coming up. If they have had...

Oct 2019
 Helpful

 or  to see details.

Nurse

Service and Support

We get very timely responses.

Oct 2019
 Helpful

 or  to see details.

Nurse

Implementation and Training

We are still working out the kinks in the implementation.

Oct 2019