LeanTaaS iQueue Suite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
For a while, every time something new came out, there was a new price point for it, but LeanTaaS has...
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Relationship, Product
LeanTaaS does a great job with everything that we have asked them to integrate that we have our...
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Relationship
LeanTaaS’ customer support responds very quickly; usually, within an hour or two, we have some kind...
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Loyalty, Relationship, Product
One of the things that we asked for early on from LeanTaaS was some more data about some of our...
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Relationship
LeanTaaS is really receptive. My staff, for the most part, feels comfortable enough to walk through...
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Relationship
I don't really know at this stage of the game whether I have a lot of suggestions for LeanTaaS in...
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Operations, Product
Some people are more computer savvy than others because not all of our surgeons or our service line...
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Relationship, Operations
We had a very strong implementation with LeanTaaS. They were my partner when we were rolling out...
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Relationship
The first thing that stands out with LeanTaas is their team. They are very hands on and supportive....
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Product, Value
iQueue for Operating Rooms has massively increased the utilization of the ORs. It has really...
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Relationship, Product
LeanTaaS is pretty good about delivering new technology that meets our needs. They are constantly...
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Loyalty, Relationship, Product
iQueue for Infusion Centers is in a hard place because, this is conjecture, but Epic is coming out...
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Product, Value
LeanTaaS is not well integrated with our EMR. There is a lot of manual labor every time we update...
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Operations
LeanTaaS has ongoing training, but we have to be really proactive in asking for it. Continual...
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Product
LeanTaaS collects and shares data with us, so we are able to look at things and make operational...
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Value
iQueue for Infusion Centers integrates really well, and we are integrated with multiple EHR systems....
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Operations
Anytime we have a new scheduler, LeanTaaS provides their training for us so people understand what...
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Relationship
We love LeanTaaS and are happy with their system. I love their customer service people; we have a...
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Operations, Product
The product is very easy to use. It doesn't require a lot of clicks or multiple screens. Once a user...
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Product, Value
I would 100% buy the product again. It gives us the ability to view data to help us make operational...
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Relationship, Product
Thankfully, the system has had very little downtime. I think that the few events where it has had...
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Relationship, Operations
LeanTaaS is extremely responsive. When we need to clarify a dashboard or add a new data set, they...
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Relationship
I have been able to speak to LeanTaaS' executives on numerous occasions.
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Loyalty, Relationship
One thing that I love about working with LeanTaaS is that they usually take the feedback that we...
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Product, Value
iQueue for Infusion Centers does a really good job of managing our templates and making sure that...
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Relationship
I would totally buy iQueue for Infusion Centers again. It performs as LeanTaas said that it would....
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Product
I often talk with surgeons about their OR utilization. I can log into the system and show them data,...
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Relationship
I like the vendor's customer service and interactions. We can meet with the vendor. If we have any...
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Product
I love the product so much. I love the tools, especially around analytics. They are so easy to...
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Relationship
LeanTaaS delivers new technology that meets our needs, and that goes hand in hand with their...
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Relationship, Product
When things are not working in iQueue for Inpatient Flow, LeanTaaS tries very hard to address the...
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Relationship
LeanTaaS starts off doing very regular calls. They will flex to do that less often if we want. They...
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Product
We are using the data that iQueue for Inpatient Flow provides to us and the dashboard to make...
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Product, Value
iQueue for Inpatient Flow has helped us have better, more efficient bed management, and it gives us...
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Relationship, Product
Because we are a pretty nimble, lean organization, we are used to doing things fast. LeanTaaS is...
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Product
For pretty much everything we have asked LeanTaaS, they have been able to enhance and change their...
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Product
New LeanTaaS customers have to be solid on the role of the tool. The tool is going to serve up the...
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Product
The dashboards and the user interface for iQueue for Inpatient Flow are pretty intuitive. They are...
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Product
I wish sometimes that the mobile component of iQueue for Inpatient Flow were a bit easier to manage.
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Loyalty, Value
The subscription is a flat fee, and we can get out if we want to. LeanTaaS’ initial offering was a...
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Relationship, Operations
In terms of strengths, the vendor has the technology and a level of experience and exposure to...
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Loyalty, Product
We didn’t run across anything on the inpatient side that LeanTaaS needed to step into. The only...
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Product
Our initial goal was to discharge patients from physician orders to home within a few hours. We were...
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Product
iQueue for Inpatient Flow is almost like a system for air traffic control where all our real-time...
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Loyalty
Our organization is very data driven. Coming out of COVID, we knew we needed to start doing some...
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Operations
I just went through the implementation of another area, and LeanTaaS was right there with me the...
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Product, Value
iQueue for Inpatient Flow helps with prioritization. The coolest thing about setting and reaching...
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Loyalty, Value
Our selection of LeanTaaS really had to do with rolling out the OR module and then seeing such a...
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Product, Value
I would tell a customer to build a culture around the product. At this hospital, there is not one...
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Relationship
LeanTaaS has incredible people. The product is amazing. The vendor's strengths are the engineers,...
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Operations
There is an opportunity for ongoing training. LeanTaaS has really started to implement ongoing...
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Product, Value
The forecasting was the biggest item that LeanTaaS advertised to us; it was the biggest draw for...
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Relationship
I would tell others implementing iQueue for Inpatient Flow that probably one of the biggest perks of...
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Value
The tool probably works better than it was promoted. It is really easy. My charge nurses are using...
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Product
On the workforce side, we use LeanTaaS' tool to allow us to see the staffing for all the inpatient...
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Product
We have one piece that is not fully integrated with iQueue for Inpatient Flow, but that is not...
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Relationship
LeanTaaS hires and keeps in the field people who are experts. They assign us an advisor with a team...
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Operations
The vendor does annual conferences to share knowledge and discuss new things in the product. We...
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Product
The main thing iQueue for Inpatient Flow does is use predictive analytics for us to really plan for...
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Value
We expected to achieve transparency or the ability to evaluate our metrics in real time. Discharge...
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Loyalty, Relationship
As LeanTaaS continues to learn more about what we need and expect, they will grow along with us....
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Loyalty
One of our issues with the vendor has a lot to do with the acquisition of Hopsital IQ by LeanTaaS....
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Relationship
I would tell others that getting buy-in from the hospital's case management division is vital to the...
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Operations
On the rollout of iQueue for Inpatient Flow, when we did some training with end users, I would say...
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Product, Value
The product is integrated with our EHR in an analytical approach to improving patient flow...
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Relationship, Product
LeanTaaS' key strength is approachability. So often with healthcare systems, it is like we take the...
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Loyalty
We initially chose Hospital IQ, but then they were acquired by LeanTaaS. I went to a conference...
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Relationship
LeanTaaS could improve by more intentionally sharing the best practices of other customers when a...
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Value
We set up various KPIs initially with LeanTaaS. The overarching outcome has been a reduction in...
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Product, Value
iQueue for Inpatient Flow utilizes machine learning and predictive analytics for us to be proactive...
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Relationship
We have an established relationship with LeanTaaS with the operating room and the infusion...
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Operations
The advice I would give to others implementing iQueue for Inpatient Flow is to ensure that they have...
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Relationship
LeanTaaS’ opportunity for improvement would probably be to have more realistic scoping timelines. We...
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Operations
Our implementation went really well. We thought that we were going to run into some roadblocks, but...
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Product
I have never worked with any tool that has given me the data that I have needed to grow my...
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Product
iQueue for Operating Rooms is working really well. We ran a competition to have our facilities get...
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Operations, Product
Initially, there were some challenges integrating iQueue for Inpatient Flow with our EHR because...
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Operations
For our leadership, the vendor’s training is great, but the floor staff doesn't get the one-on-one...
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Relationship, Product
LeanTaaS does a lot for us based on our needs. They actually built products within their platform...
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Relationship
Everything LeanTaaS does is in person and face-to-face. I have never called or emailed the tech...
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Relationship, Product
One of the challenges with many organizations is that fast growth equals an impact on accessibility....
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Loyalty, Product, Value
Initially, the biggest outcomes that we were looking for from LeanTaaS were several things....
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Culture, Relationship
I would tell a customer to ensure that they have early buy-in from their IT physical structure...
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Relationship
LeanTaaS is proactive in the sense that they drive us to solutions that we haven't even thought...
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Relationship
I know the vendor’s top executives by name and have the personal cell phone number of one of them....
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Relationship, Product
LeanTaaS’ key strength is accessibility, and they understand their product and how it will benefit...
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Product, Value
Thanks to iQueue for Inpatient Flow, we have improved at every single metric. Things have mostly...
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Loyalty, Product
I would tell a peer that if they are able to do the whole inpatient setting, they should do it all...
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Relationship
LeanTaaS is very quick to respond, and they immediately responded to us when we were having a data...
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Product
LeanTaaS has a wonderful staffing platform, but we have to have an underlying program for the system...
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Relationship
When a customer starts with LeanTaaS, they are assigned to a customer service person who works with...
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Operations, Product
I don't struggle with the product at all, but I'm in it every day. I would say the frontline staff...
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Value
I want the whole product together. Wouldn't it be wonderful if we could just have all the pieces...
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Product
The thing that makes iQueue for Operating Rooms the most valuable for our surgeons is the ability to...
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Product
LeanTaaS could work on making it easier for clients to present their data in our meetings. The...
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Loyalty, Relationship
LeanTaaS has been responsive. I think our satisfaction with them will improve in the future because...
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Relationship, Product
iQueue for Infusion Centers is pretty easy to use. For what it is, iQueue for Infusion Centers is...
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Product, Value
Sometimes things are a little too far out, but we eventually get there. I would like to see faster...
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Relationship
We have frequent IT issues on our end, and we reach out to the vendor. They can identify what the...
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Relationship
The vendor could be a bit better at being proactive. Most of the time when a problem comes up, the...
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Operations
People know that we use iQueue for Infusion Centers, so they reach out to our organization and ask...
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Product, Value
The product has been a huge help, especially from a nursing perspective. It is pretty easy to use....
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Relationship, Product
LeanTaaS delivers everything that they put on their road map, and their road map is driven by the...
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Value
The price for iQueue for Infusion Centers is just a flat fee; no matter what else LeanTaaS gives us,...
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Operations
The implementation services could be more tailored to our specific organization. If we needed a...
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Relationship
We can brainstorm with the vendor’s people when we have an idea or ask a question about an angle we...
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Product
With the product’s advanced analytics and scheduling, we get a really clean retroactive look. It...
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Relationship
With LeanTaaS, there are really reasonable timelines. If people say they are going to be somewhere,...
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Loyalty, Relationship
One thing that is nice about LeanTaaS is the very human aspect of their teams. Folks really engage...
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Relationship
As far as support goes, somebody is always available to get back to us really quickly. Also, the...
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Product
The product has an executive dashboard that lets me set my own performance indicators, and then I...
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Value
The vendor doesn’t charge for every little thing. Our rates are what they are, and we only get...
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Operations
As far as upgrades go, the vendor seems to keep adding things, and everything is intuitive and...
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Product
We are using the acuity and intensity piece of the product, and it pulls in everything from our EMR...
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Product
The product is accurate. We never see deviations. We can dig into every little nuance. There is...
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Value
We would absolutely buy the system again. Basically, with LeanTaaS, users pay a set fee that they...
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Relationship
LeanTaaS is an exceptional partner. One thing that I am passionate about when it comes to working...
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Product
I would like to see more customized dashboards in the system. I wouldn't necessarily change anything...
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Operations
Our implementation of the system was pretty painless. The vendor's people came in and did our...
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