LeanTaaS iQueue Suite Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Product

LeanTaaS is pretty good about delivering new technology that meets our needs. They are constantly...

Sep 2024
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Director

Loyalty, Relationship, Product

iQueue for Infusion Centers is in a hard place because, this is conjecture, but Epic is coming out...

Sep 2024
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Director

Product, Value

LeanTaaS is not well integrated with our EMR. There is a lot of manual labor every time we update...

Sep 2024
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Director

Operations

LeanTaaS has ongoing training, but we have to be really proactive in asking for it. Continual...

Sep 2024
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Manager

Product

LeanTaaS collects and shares data with us, so we are able to look at things and make operational...

Sep 2024
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Manager

Value

iQueue for Infusion Centers integrates really well, and we are integrated with multiple EHR systems....

Sep 2024
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Manager

Operations

Anytime we have a new scheduler, LeanTaaS provides their training for us so people understand what...

Sep 2024
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Manager

Relationship

We love LeanTaaS and are happy with their system. I love their customer service people; we have a...

Sep 2024
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Director

Operations, Product

The product is very easy to use. It doesn't require a lot of clicks or multiple screens. Once a user...

Aug 2024
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Director

Product, Value

I would 100% buy the product again. It gives us the ability to view data to help us make operational...

Aug 2024
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Director

Relationship, Product

Thankfully, the system has had very little downtime. I think that the few events where it has had...

Aug 2024
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Director

Relationship, Operations

LeanTaaS is extremely responsive. When we need to clarify a dashboard or add a new data set, they...

Aug 2024
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Director

Relationship

I have been able to speak to LeanTaaS' executives on numerous occasions.

Jul 2024
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Director

Loyalty, Relationship

One thing that I love about working with LeanTaaS is that they usually take the feedback that we...

Jul 2024
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Director

Product, Value

iQueue for Infusion Centers does a really good job of managing our templates and making sure that...

Jul 2024
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Manager

Relationship

I would totally buy iQueue for Infusion Centers again. It performs as LeanTaas said that it would....

Jul 2024
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Manager

Product

I often talk with surgeons about their OR utilization. I can log into the system and show them data,...

May 2024
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Manager

Relationship

I like the vendor's customer service and interactions. We can meet with the vendor. If we have any...

May 2024
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Manager

Product

I love the product so much. I love the tools, especially around analytics. They are so easy to...

Apr 2024
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Manager

Relationship

LeanTaaS delivers new technology that meets our needs, and that goes hand in hand with their...

Apr 2024
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CMO

Relationship, Product

When things are not working in iQueue for Inpatient Flow, LeanTaaS tries very hard to address the...

Apr 2024
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COO

Relationship

LeanTaaS starts off doing very regular calls. They will flex to do that less often if we want. They...

Apr 2024
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CMO

Product

We are using the data that iQueue for Inpatient Flow provides to us and the dashboard to make...

Apr 2024
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CMO

Product, Value

iQueue for Inpatient Flow has helped us have better, more efficient bed management, and it gives us...

Apr 2024
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COO

Relationship, Product

Because we are a pretty nimble, lean organization, we are used to doing things fast. LeanTaaS is...

Apr 2024
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COO

Product

For pretty much everything we have asked LeanTaaS, they have been able to enhance and change their...

Apr 2024
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CMO

Product

New LeanTaaS customers have to be solid on the role of the tool. The tool is going to serve up the...

Apr 2024
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CMO

Product

The dashboards and the user interface for iQueue for Inpatient Flow are pretty intuitive. They are...

Apr 2024
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CMO

Product

I wish sometimes that the mobile component of iQueue for Inpatient Flow were a bit easier to manage.

Apr 2024
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COO

Loyalty, Value

The subscription is a flat fee, and we can get out if we want to. LeanTaaS’ initial offering was a...

Apr 2024
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COO

Relationship, Operations

In terms of strengths, the vendor has the technology and a level of experience and exposure to...

Apr 2024
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COO

Loyalty, Product

We didn’t run across anything on the inpatient side that LeanTaaS needed to step into. The only...

Apr 2024
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COO

Product

Our initial goal was to discharge patients from physician orders to home within a few hours. We were...

Apr 2024
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COO

Product

iQueue for Inpatient Flow is almost like a system for air traffic control where all our real-time...

Apr 2024
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COO

Loyalty

Our organization is very data driven. Coming out of COVID, we knew we needed to start doing some...

Apr 2024
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Director

Operations

I just went through the implementation of another area, and LeanTaaS was right there with me the...

Apr 2024
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Director

Product, Value

iQueue for Inpatient Flow helps with prioritization. The coolest thing about setting and reaching...

Apr 2024
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Director

Loyalty, Value

Our selection of LeanTaaS really had to do with rolling out the OR module and then seeing such a...

Apr 2024
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Director

Product, Value

I would tell a customer to build a culture around the product. At this hospital, there is not one...

Apr 2024
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Director

Relationship

LeanTaaS has incredible people. The product is amazing. The vendor's strengths are the engineers,...

Apr 2024
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Manager

Operations

There is an opportunity for ongoing training. LeanTaaS has really started to implement ongoing...

Apr 2024
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Manager

Product, Value

The forecasting was the biggest item that LeanTaaS advertised to us; it was the biggest draw for...

Apr 2024
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Manager

Relationship

I would tell others implementing iQueue for Inpatient Flow that probably one of the biggest perks of...

Apr 2024
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Director

Value

The tool probably works better than it was promoted. It is really easy. My charge nurses are using...

Apr 2024
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Manager

Product

On the workforce side, we use LeanTaaS' tool to allow us to see the staffing for all the inpatient...

Apr 2024
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Director

Product

We have one piece that is not fully integrated with iQueue for Inpatient Flow, but that is not...

Apr 2024
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Director

Relationship

LeanTaaS hires and keeps in the field people who are experts. They assign us an advisor with a team...

Apr 2024
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Director

Operations

The vendor does annual conferences to share knowledge and discuss new things in the product. We...

Apr 2024
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Director

Product

The main thing iQueue for Inpatient Flow does is use predictive analytics for us to really plan for...

Apr 2024
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Director

Value

We expected to achieve transparency or the ability to evaluate our metrics in real time. Discharge...

Apr 2024
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CFO

Loyalty, Relationship

As LeanTaaS continues to learn more about what we need and expect, they will grow along with us....

Apr 2024
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CFO

Loyalty

One of our issues with the vendor has a lot to do with the acquisition of Hopsital IQ by LeanTaaS....

Apr 2024
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CFO

Relationship

I would tell others that getting buy-in from the hospital's case management division is vital to the...

Apr 2024
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CFO

Operations

On the rollout of iQueue for Inpatient Flow, when we did some training with end users, I would say...

Apr 2024
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CFO

Product, Value

The product is integrated with our EHR in an analytical approach to improving patient flow...

Apr 2024
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CFO

Relationship, Product

LeanTaaS' key strength is approachability. So often with healthcare systems, it is like we take the...

Apr 2024
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CFO

Loyalty

We initially chose Hospital IQ, but then they were acquired by LeanTaaS. I went to a conference...

Apr 2024
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CFO

Relationship

LeanTaaS could improve by more intentionally sharing the best practices of other customers when a...

Apr 2024
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CFO

Value

We set up various KPIs initially with LeanTaaS. The overarching outcome has been a reduction in...

Apr 2024
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Director

Product, Value

iQueue for Inpatient Flow utilizes machine learning and predictive analytics for us to be proactive...

Apr 2024
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Director

Relationship

We have an established relationship with LeanTaaS with the operating room and the infusion...

Apr 2024
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Director

Operations

The advice I would give to others implementing iQueue for Inpatient Flow is to ensure that they have...

Apr 2024
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Director

Relationship

LeanTaaS’ opportunity for improvement would probably be to have more realistic scoping timelines. We...

Apr 2024
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VP/Other Executive

Operations

Our implementation went really well. We thought that we were going to run into some roadblocks, but...

Apr 2024
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(0)
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VP/Other Executive

Product

I have never worked with any tool that has given me the data that I have needed to grow my...

Apr 2024
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VP/Other Executive

Product

iQueue for Operating Rooms is working really well. We ran a competition to have our facilities get...

Apr 2024
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Director

Operations, Product

Initially, there were some challenges integrating iQueue for Inpatient Flow with our EHR because...

Apr 2024
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Director

Operations

For our leadership, the vendor’s training is great, but the floor staff doesn't get the one-on-one...

Apr 2024
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Director

Relationship, Product

LeanTaaS does a lot for us based on our needs. They actually built products within their platform...

Apr 2024
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Director

Relationship

Everything LeanTaaS does is in person and face-to-face. I have never called or emailed the tech...

Apr 2024
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Director

Relationship, Product

One of the challenges with many organizations is that fast growth equals an impact on accessibility....

Apr 2024
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(0)
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Director

Loyalty, Product, Value

Initially, the biggest outcomes that we were looking for from LeanTaaS were several things....

Apr 2024
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Director

Culture, Relationship

I would tell a customer to ensure that they have early buy-in from their IT physical structure...

Apr 2024
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Director

Relationship

LeanTaaS is proactive in the sense that they drive us to solutions that we haven't even thought...

Apr 2024
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Director

Relationship

I know the vendor’s top executives by name and have the personal cell phone number of one of them....

Apr 2024
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Director

Relationship, Product

LeanTaaS’ key strength is accessibility, and they understand their product and how it will benefit...

Apr 2024
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(0)
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Nurse

Product, Value

Thanks to iQueue for Inpatient Flow, we have improved at every single metric. Things have mostly...

Mar 2024
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(0)
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Nurse

Loyalty, Product

I would tell a peer that if they are able to do the whole inpatient setting, they should do it all...

Mar 2024
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Nurse

Relationship

LeanTaaS is very quick to respond, and they immediately responded to us when we were having a data...

Mar 2024
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Nurse

Product

LeanTaaS has a wonderful staffing platform, but we have to have an underlying program for the system...

Mar 2024
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Nurse

Relationship

When a customer starts with LeanTaaS, they are assigned to a customer service person who works with...

Mar 2024
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Nurse

Operations, Product

I don't struggle with the product at all, but I'm in it every day. I would say the frontline staff...

Mar 2024
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Nurse

Value

I want the whole product together. Wouldn't it be wonderful if we could just have all the pieces...

Mar 2024
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CEO/President

Product

The thing that makes iQueue for Operating Rooms the most valuable for our surgeons is the ability to...

Mar 2024
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CEO/President

Product

LeanTaaS could work on making it easier for clients to present their data in our meetings. The...

Mar 2024
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CEO/President

Loyalty, Relationship

LeanTaaS has been responsive. I think our satisfaction with them will improve in the future because...

Mar 2024
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Analyst/Coordinator

Relationship, Product

iQueue for Infusion Centers is pretty easy to use. For what it is, iQueue for Infusion Centers is...

Dec 2023
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Analyst/Coordinator

Product, Value

Sometimes things are a little too far out, but we eventually get there. I would like to see faster...

Dec 2023
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Analyst/Coordinator

Relationship

We have frequent IT issues on our end, and we reach out to the vendor. They can identify what the...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor could be a bit better at being proactive. Most of the time when a problem comes up, the...

Dec 2023
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Analyst/Coordinator

Operations

People know that we use iQueue for Infusion Centers, so they reach out to our organization and ask...

Dec 2023
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Analyst/Coordinator

Product, Value

The product has been a huge help, especially from a nursing perspective. It is pretty easy to use....

Dec 2023
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Analyst/Coordinator

Relationship, Product

LeanTaaS delivers everything that they put on their road map, and their road map is driven by the...

Dec 2023
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Analyst/Coordinator

Value

The price for iQueue for Infusion Centers is just a flat fee; no matter what else LeanTaaS gives us,...

Dec 2023
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Analyst/Coordinator

Operations

The implementation services could be more tailored to our specific organization. If we needed a...

Dec 2023
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Director

Relationship

We can brainstorm with the vendor’s people when we have an idea or ask a question about an angle we...

Dec 2023
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Director

Product

With the product’s advanced analytics and scheduling, we get a really clean retroactive look. It...

Dec 2023
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Director

Relationship

With LeanTaaS, there are really reasonable timelines. If people say they are going to be somewhere,...

Dec 2023
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Director

Loyalty, Relationship

One thing that is nice about LeanTaaS is the very human aspect of their teams. Folks really engage...

Dec 2023
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Director

Relationship

As far as support goes, somebody is always available to get back to us really quickly. Also, the...

Dec 2023
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Director

Product

The product has an executive dashboard that lets me set my own performance indicators, and then I...

Dec 2023
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Director

Value

The vendor doesn’t charge for every little thing. Our rates are what they are, and we only get...

Dec 2023
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Director

Operations

As far as upgrades go, the vendor seems to keep adding things, and everything is intuitive and...

Dec 2023
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Director

Product

We are using the acuity and intensity piece of the product, and it pulls in everything from our EMR...

Dec 2023
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Director

Product

The product is accurate. We never see deviations. We can dig into every little nuance. There is...

Dec 2023
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Manager

Value

We would absolutely buy the system again. Basically, with LeanTaaS, users pay a set fee that they...

Dec 2023
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Manager

Relationship

LeanTaaS is an exceptional partner. One thing that I am passionate about when it comes to working...

Dec 2023
||
(0)
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Manager

Product

I would like to see more customized dashboards in the system. I wouldn't necessarily change anything...

Dec 2023
||
(0)
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Manager

Operations

Our implementation of the system was pretty painless. The vendor's people came in and did our...

Dec 2023
||
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Director

Relationship

LeanTaaS told us that there were some culture changes needed, and we are still struggling with...

Nov 2023
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Director

Operations, Product

When we worked on integrating the system with our EMR, LeanTaaS was there from start to finish. Our...

Nov 2023
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Director

Relationship, Product

The biggest constraints to us being able to partner with LeanTaaS on some of their solutions are...

Nov 2023
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Director

Relationship

I am a huge advocate for LeanTaaS and their system. LeanTaaS has an advisory board committee that I...

Nov 2023
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Director

Loyalty

We recently looked at other products on the market that were similar to iQueue for Infusion Centers,...

Nov 2023
||
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Director

Relationship

We have had some hiccups with LeanTaaS' support here and there over the last few years, but the...

Nov 2023
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Director

Value

One tangible outcome we have gotten from the system is that we are able to save staff resources by...

Nov 2023
||
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Director

Relationship, Operations

LeanTaaS is very flexible with our IT teams. They are also readily available when it comes to...

Nov 2023
||
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