LeanTaaS iQueue Suite Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

iQueue for Infusion Centers is pretty easy to use. For what it is, iQueue for Infusion Centers is...

Dec 2023
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Analyst/Coordinator

Product, Value

Sometimes things are a little too far out, but we eventually get there. I would like to see faster...

Dec 2023
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Analyst/Coordinator

Relationship

We have frequent IT issues on our end, and we reach out to the vendor. They can identify what the...

Dec 2023
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Analyst/Coordinator

Relationship

The vendor could be a bit better at being proactive. Most of the time when a problem comes up, the...

Dec 2023
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Analyst/Coordinator

Operations

People know that we use iQueue for Infusion Centers, so they reach out to our organization and ask...

Dec 2023
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Analyst/Coordinator

Product, Value

The product has been a huge help, especially from a nursing perspective. It is pretty easy to use....

Dec 2023
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Analyst/Coordinator

Relationship, Product

LeanTaaS delivers everything that they put on their road map, and their road map is driven by the...

Dec 2023
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Analyst/Coordinator

Value

The price for iQueue for Infusion Centers is just a flat fee; no matter what else LeanTaaS gives us,...

Dec 2023
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Analyst/Coordinator

Operations

The implementation services could be more tailored to our specific organization. If we needed a...

Dec 2023
||
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Director

Relationship

We can brainstorm with the vendor’s people when we have an idea or ask a question about an angle we...

Dec 2023
||
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Director

Product

With the product’s advanced analytics and scheduling, we get a really clean retroactive look. It...

Dec 2023
||
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Director

Relationship

With LeanTaaS, there are really reasonable timelines. If people say they are going to be somewhere,...

Dec 2023
||
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Director

Loyalty, Relationship

One thing that is nice about LeanTaaS is the very human aspect of their teams. Folks really engage...

Dec 2023
||
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Director

Relationship

As far as support goes, somebody is always available to get back to us really quickly. Also, the...

Dec 2023
||
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Director

Product

The product has an executive dashboard that lets me set my own performance indicators, and then I...

Dec 2023
||
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Director

Value

The vendor doesn’t charge for every little thing. Our rates are what they are, and we only get...

Dec 2023
||
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Director

Operations

As far as upgrades go, the vendor seems to keep adding things, and everything is intuitive and...

Dec 2023
||
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Director

Product

We are using the acuity and intensity piece of the product, and it pulls in everything from our EMR...

Dec 2023
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Director

Product

The product is accurate. We never see deviations. We can dig into every little nuance. There is...

Dec 2023
||
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Manager

Value

We would absolutely buy the system again. Basically, with LeanTaaS, users pay a set fee that they...

Dec 2023
||
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Manager

Relationship

LeanTaaS is an exceptional partner. One thing that I am passionate about when it comes to working...

Dec 2023
||
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Manager

Product

I would like to see more customized dashboards in the system. I wouldn't necessarily change anything...

Dec 2023
||
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Manager

Operations

Our implementation of the system was pretty painless. The vendor's people came in and did our...

Dec 2023
||
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Director

Relationship

LeanTaaS told us that there were some culture changes needed, and we are still struggling with...

Nov 2023
||
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Director

Operations, Product

When we worked on integrating the system with our EMR, LeanTaaS was there from start to finish. Our...

Nov 2023
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Director

Relationship, Product

The biggest constraints to us being able to partner with LeanTaaS on some of their solutions are...

Nov 2023
||
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Director

Relationship

I am a huge advocate for LeanTaaS and their system. LeanTaaS has an advisory board committee that I...

Nov 2023
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Director

Loyalty

We recently looked at other products on the market that were similar to iQueue for Infusion Centers,...

Nov 2023
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Director

Relationship

We have had some hiccups with LeanTaaS' support here and there over the last few years, but the...

Nov 2023
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Director

Value

One tangible outcome we have gotten from the system is that we are able to save staff resources by...

Nov 2023
||
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Director

Relationship, Operations

LeanTaaS is very flexible with our IT teams. They are also readily available when it comes to...

Nov 2023
||
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Manager

Relationship

We love working with LeanTaaS because they are incredible partners. They are always receptive when...

Oct 2023
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Manager

Relationship, Product

iQueue for Infusion Centers has been such a game changer in terms of helping us. We get an email...

Oct 2023
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Director

Operations, Product

Once people know how to use iQueue for Infusion Centers, things are really easy. But if people have...

Sep 2023
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Director

Relationship

I have talked to the executives of LeanTaaS, and I feel like I could email them today if I had...

Sep 2023
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Director

Relationship, Product

We are really happy with the product. I like that LeanTaaS continues to add new features to iQueue...

Sep 2023
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Director

Relationship, Product, Value

The tool that manages lead times is pretty neat. It gives us data on how far out we are currently...

Sep 2023
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Director

Value

There is a certain number of infusion chairs that clinics need to have for the LeanTaaS templates to...

Sep 2023
||
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VP/Other Executive

Product

Using iQueue for Operating Rooms has made our discussions with surgeons very objective and...

Sep 2023
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VP/Other Executive

Relationship, Product

One of the issues we have had with iQueue for Operating Rooms is having the block time work against...

Sep 2023
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VP/Other Executive

Product

A problem that we have run into with iQueue for Operating Rooms is that if we have a complex case...

Sep 2023
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VP/Other Executive

Operations

The support at LeanTaaS is pretty strong. During our implementation, they did a remarkable job in...

Sep 2023
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VP/Other Executive

Operations

With LeanTaaS, training is definitely one of their strengths. They are very good with education and...

Sep 2023
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VP/Other Executive

Relationship

The people at LeanTaaS have been very hands-on partners. If we are in a crunch, the person that we...

Sep 2023
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Manager

Loyalty, Relationship, Product

We have been approached by other organizations to leave LeanTaaS. But with bigger companies, there...

Sep 2023
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Manager

Relationship, Operations

LeanTaaS came on-site during some of the implementations. I have met some of their higher-ups...

Sep 2023
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VP/Other Executive

Relationship

Our experience with LeanTaaS is going well. From a product standpoint, the vendor has introduced...

Sep 2023
||
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VP/Other Executive

Operations

Our implementations went really well; they were fully virtual deployments. Our teams started in a...

Sep 2023
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VP/Other Executive

Relationship, Product

LeanTaaS biggest strengths are dynamic decision support and data utility. iQueue for Infusion...

Sep 2023
||
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VP/Other Executive

Relationship

LeanTaaS has an opportunity as a company to introduce some consulting services into the market...

Sep 2023
||
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Manager

Relationship

It is nice that LeanTaaS is willing to take our ideas and do exciting things for us. We can have...

Sep 2023
||
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Manager

Loyalty, Product

The only problem we have with the integration with the system is that Epic is stingy about what they...

Sep 2023
||
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Manager

Relationship, Product

LeanTaaS is growing. They can't always give us what we ask for because things are in development....

Sep 2023
||
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Manager

Product

I can't imagine what my work life would be without LeanTaaS' system. I don't even know how I did...

Sep 2023
||
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Manager

Relationship

When we first started with iQueue for Operating Rooms, we had a lot of the company’s executive...

Sep 2023
||
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Manager

Relationship

LeanTaaS is continuously trying to grow and make improvements. They strive to continue to make their...

Sep 2023
||
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Manager

Relationship, Product

There are a couple of reports on iQueue for Operating Room’s analytics dashboard that don't quite...

Sep 2023
||
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Manager

Relationship, Operations

LeanTaaS is a very helpful company. They provide a lot of great resources, which limit the number of...

Sep 2023
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Manager

Product

We had some limitations with the product and an interface not being created on our end. That issue...

Sep 2023
||
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Manager

Relationship, Product

There are occasions when we don't get some information from LeanTaaS about when something is...

Sep 2023
||
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Manager

Value

LeanTaaS is a great company to work with. They have provided a lot of valuable data to us, and they...

Sep 2023
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Manager

Relationship

LeanTaaS is always trying to roll new things out and look for new opportunities to continue to...

Sep 2023
||
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Manager

Product, Value

We continue to get positive results for each new site that we add. When we use the product, there...

Sep 2023
||
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Manager

Relationship, Operations, Product

LeanTaaS has done some work with us recently to be able to get schedules or template changes...

Sep 2023
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Manager

Relationship

The vendor is easy to contact. We can email them. They will answer and respond to questions quickly....

Sep 2023
||
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Manager

Product

Having some way to make people comply with using the templates correctly would be the only thing...

Sep 2023
||
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Manager

Operations, Product

There are still some people who struggle using the system a little. There are some things that are...

Sep 2023
||
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Manager

Value

The solution has a hefty cost, so the cost is something that people certainly look at. We review...

Sep 2023
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Manager

Product

I wish the solution were a little more dynamic; it knows what the open slots are that we put in our...

Sep 2023
||
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Manager

Relationship, Value

LeanTaaS has regular meetings, and they are always really accessible and supportive. When something...

Sep 2023
||
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Manager

Relationship, Operations

LeanTaaS was really supportive during our go-live. However, we had remote assistance. What could...

Sep 2023
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Manager

Operations, Product

When we have nurses and medical assistants using a product, they don't have the time to click around...

Sep 2023
||
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Manager

Product

In the last year, LeanTaaS has increased some of the reporting tools that are useful. The reporting...

Sep 2023
||
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Director

Relationship, Value

Organizations need to treat LeanTaaS like a partner. Organizations will get out of iQueue for...

Aug 2023
||
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Director

Operations, Product, Value

We have gone through many upgrades with LeanTaaS, and the process is not a quick turnkey thing. The...

Aug 2023
||
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Director

Product

iQueue for Infusion Centers doesn’t integrate within our EMR, so our users have to have two screens...

Aug 2023
||
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Director

Product

iQueue for Infusion Centers meets what LeanTaaS advertises. We always talk about how it would be...

Aug 2023
||
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Director

Relationship

LeanTaaS has really good service and support. We meet with someone from LeanTaaS regularly because...

Aug 2023
||
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Director

Value

We get a lot out of iQueue for Infusion Centers, but it is also very expensive.

Aug 2023
||
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Director

Relationship

The collaboration with the LeanTaaS team is great. Anytime we needed anything through COVID-19, they...

Aug 2023
||
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Director

Loyalty, Product

There are a couple of things that are in the works now with LeanTaaS that we don't have yet. We...

Aug 2023
||
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Director

Relationship

LeanTaaS was an excellent partner. They listened to us and what our needs were, and then they went...

Aug 2023
||
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Director

Relationship

LeanTaaS tailors a lot of what we need. I have a weekly meeting with them where I can bring any...

Aug 2023
||
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Director

Product

It took us a while to do our payroll bidirectional feed, and if that had been implemented sooner, we...

Aug 2023
||
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VP/Other Executive

Product, Value

The data the product provides is incredibly beneficial. It shows us our hours of chair time, wait...

Aug 2023
||
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VP/Other Executive

Relationship

Whenever any changes are made, the vendor reaches out to see how things are going. They meet with my...

Aug 2023
||
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VP/Other Executive

Relationship, Product

When the vendor implements suggested changes, things go well. One of the big things they have...

Aug 2023
||
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VP/Other Executive

Relationship

I feel like I can reach out to somebody at LeanTaaS and have them get back to me that day. If I text...

Aug 2023
||
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VP/Other Executive

Relationship, Value

I can’t think of any way the vendor could improve. They are so engaged and responsive. They come...

Aug 2023
||
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Director

Loyalty

We are not fully optimizing the platform yet, and there are a lot of tools within the system that we...

Jul 2023
||
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Director

Value

iQueue for Infusion Centers has helped us gain a lot of efficiency thus far. The product has reduced...

Jul 2023
||
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Director

Relationship, Operations

LeanTaaS is very good at educating us on all of the tools that come out for iQueue for Infusion Centers....

Jul 2023
||
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Director

Operations

LeanTaaS is really good with training, but the only area of improvement is the process of piecing...

Jul 2023
||
(0)
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Director

Product

Sometimes we have to initiate some of the updates to the templates. It is more often that we are...

Jul 2023
||
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Director

Product

The format of iQueue for Infusion Centers is really user friendly. LeanTaaS' algorithm would be...

Jul 2023
||
(0)
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Director

Relationship, Product

There are still some specific needs that we are trying to build things for with LeanTaaS to fit our...

Jul 2023
||
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Director

Relationship

LeanTaaS is very responsive. LeanTaaS also follows up really frequently with us. We have a lot of...

Jul 2023
||
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Manager

Product, Value

The system delivers what the vendor says it will. When it comes to optimizing workflows in our...

Jul 2023
||
(0)
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Manager

Relationship

The support that we receive from LeanTaaS is excellent, and the teams I have worked with are very...

Jul 2023
||
(0)
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Manager

Loyalty, Product

The system has a new staffing function for nurse planning. That function is the first component the...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Every time LeanTaaS has a new product, they want to partner with different organizations to see...

May 2023
||
(0)
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VP/Other Executive

Value

I would buy iQueue for Operating Rooms again. Competitors do not have the modules we are looking...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

LeanTaaS is one of the easiest vendors to work with, and our relationship with them is more of a...

May 2023
||
(0)
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VP/Other Executive

Operations

One of the good things about iQueue for Operating Rooms is that the modules make the implementation...

May 2023
||
(0)
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VP/Other Executive

Product

During the COVID-19 pandemic, we were able to utilize iQueue for Operating Rooms as a support system...

May 2023
||
(0)
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VP/Other Executive

Relationship

LeanTaaS is very open to looking at our pain points and using their engineers and AI brain power to...

May 2023
||
(0)
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VP/Other Executive

Relationship

From a vendor standpoint, LeanTaaS partners in our endeavor to grow our surgical volume. Things are...

May 2023
||
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VP/Other Executive

Product, Value

The one thing that I am pushing is adoption. The larger the adoption at our facilities, we see...

May 2023
||
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VP/Other Executive

Culture, Relationship

I am still trying to strike the difference between vendor and partner at times with LeanTaaS. We...

May 2023
||
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VP/Other Executive

Loyalty, Product

One thing I would love is for surgeons to be able to put their orders in our EMRs and, with the help...

May 2023
||
(0)
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Manager

Loyalty, Relationship

As we continue to grow, we want the vendor to think about things from a system perspective instead...

Apr 2023
||
(0)
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Manager

Product

For me, the product is very intuitive, but not everyone thinks like I do. With most of our...

Apr 2023
||
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Manager

Relationship

In terms of support, the vendor’s people pull different folks in all the time. The vendor does a...

Apr 2023
||
(0)
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Manager

Value

From my perspective, the product is definitely worth the money. I also know the product is expensive....

Apr 2023
||
(0)
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Manager

Relationship

With iQueue for Operating Rooms, things have been going great. The vendor has been very open to our...

Apr 2023
||
(0)
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Manager

Relationship, Product

The vendor has been doing upgrades mainly to optimize what they have and take the product to the...

Apr 2023
||
(0)
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Manager

Product, Value

The tool is helping us to partner with our clinics. We give clinics access to their surgeons’...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

Things are going well with LeanTaaS. They remain very responsive when we ask questions. There are...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

The vendor has taken a couple of suggestions we have made and made changes. I am very impressed with...

Apr 2023
||
(0)
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VP/Other Executive

Product

We have gotten several updates that have been great. It was really awesome how the vendor took our...

Apr 2023
||
(0)
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VP/Other Executive

Product

Maybe I set my expectations too high when we got the product, but I remember having conversations...

Apr 2023
||
(0)
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Manager

Loyalty, Product

We have been using iQueue for Operating Rooms for a few years now, and since last year, we have...

Apr 2023
||
(0)
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Manager

Relationship, Product

Overall, we are happy with LeanTaaS. We worked closely with LeanTaaS in the earlier days to do...

Apr 2023
||
(0)
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Manager

Operations

The analyze and exchange portion of the software is phenomenal. However, the allocate and collect...

Apr 2023
||
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