LeanTaaS iQueue Suite Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Product
Our hospital is small with a capacity and volume crisis. LeanTaaS's predictive analytics system...
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Relationship, Product
Managing the capacity logistics of our organization is very algorithmic. It starts with real...
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Loyalty, Value
When we brought on iQueue for Operating Rooms, that was the ROI for our entire capacity project. We...
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Relationship
Whoever from LeanTaaS is assigned to our organization really has to have a good finger on the pulse...
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Loyalty
LeanTaaS made a very compelling case for us to keep using them when we moved to an EHR that has...
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Relationship
LeanTaaS listens to the client. The vendor has a lot of user group meetings. We meet with our...
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Loyalty, Product
Something new we have done using predictive analytics in iQueue for Inpatient Flow is to help with...
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Relationship, Product
iQueue for Inpatient Flow has machine learning, and it is wicked smart. It is crazy. Typically, the...
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Loyalty, Product
iQueue for Inpatient Flow has had the same level of accuracy over the years, but the detail is...
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Product
iQueue for Inpatient Flow has the ability to work in different systems, like radiology and imaging,...
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Loyalty
Our leaders wanted to leave iQueue for Inpatient Flow behind, but I was able to make the case for...
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Relationship
Our experience with iQueue for Operating Rooms has been excellent. I would recommend it. It is very...
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Relationship
LeanTaaS hears user feedback and brings it to their build team, and they are almost always able to...
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Product
iQueue for Operating Rooms gives us data that could be available through other platforms. But it...
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Relationship, Operations
LeanTaaS has had a few staffing changes. When a very knowledgeable person left the company, the...
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Relationship
If another hospital system were looking for a vendor or a platform to increase OR access, I would...
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Product
In addition to the reporting aspect, clinics can log in to iQueue for Operating Rooms and schedule...
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Relationship
When I have a question or concern, I can email LeanTaaS, and I usually hear back on the same day....
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Loyalty, Product
LeanTaaS has some AI and machine learning capabilities coming in the future that will let us know...
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Product
I like to build my reports to be really comprehensive. At any given time, I may want to know which...
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Relationship
LeanTaaS is super responsive and quick to address issues. When we have a problem, they respond...
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Loyalty
We are at the end of our contract with LeanTaaS, and our organization is reviewing whether there is...
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Product
We like the predictive analytics in iQueue for Inpatient Flow and the way the system helps us manage...
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Loyalty, Product
For a staffing solution, what iQueue for Inpatient Flow currently offers us, and what we would need...
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Relationship
The vendor's support has been really good. We have been with LeanTaaS for a while. I think the...
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Value
Our ROI from the system was very easy to calculate initially. However, in the OR space, it is...
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Loyalty, Product
The product doesn't meet all of our needs, but with the way it is structured, it can always do more....
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Operations
We are always open to recommending the system. We have only good things to say about it. LeanTaaS...
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Product, Value
iQueue for Operating Rooms has been effective for our institution. We have benefited from increased...
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Value
We use iQueue for Infusion Centers with our EMR, and the integration is really great. We don’t have...
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Product
The website that we go to in order to look for our daily huddle and calendar is very helpful. It has...
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Loyalty
We are making other vendor changes in our organization, so there is a push to get LeanTaaS' entire...
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Relationship
I would pick iQueue for Infusion Centers again because of LeanTaaS’ customer service. The solution...
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Relationship, Product
iQueue for Infusion Centers meets our needs, and I’m sure we could optimize some of our use....
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Loyalty, Product
We just did an expansion of our infusion centers. We have discussed how we might need to adjust our...
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Loyalty
One of the functionalities that we didn't have originally that we are moving forward with is a...
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Relationship
At LeanTaaS, we have our site-specific person, but they bring in all levels of their hierarchy to do...
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Loyalty
I absolutely have recommended LeanTaaS. Of course, we continue to push toward getting the system...
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Product, Value
We have to have tough discussions with surgeons and surgical chairs about why they are or are not...
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Loyalty, Product
The product supports integration 100%. We have iQueue for Operating Rooms at multiple facilities....
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Relationship
LeanTaaS is not reactive; they are proactive. They let us know where they are going and what they...
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Product
At the beginning, when we brought something in, we were always told we weren't measuring things the...
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Relationship
LeanTaaS meets with us regularly. If there are any concerns or issues in terms of pulling together...
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Relationship, Operations
LeanTaaS is one of the most open companies. If I have somebody new and I ask the vendor to sit down...
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Product
With iQueue for Operating Rooms, I have made remarkable changes over the years in terms of being...
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Product
We even have surgeons using the system. They don't have much time, so if the surgeons are using...
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Relationship
When we make a recommendation to LeanTaaS' team about something we need in relationship to the...
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Loyalty, Product
We are still working on some additional things that I would like to see. One of the things I would...
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Relationship, Operations
LeanTaaS helped to build us a temporary dashboard while we had downtime so that we would not lose...
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Product, Value
iQueue for Infusion Centers is extremely reliable. From a staffing standpoint, LeanTaaS’ system has...
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Loyalty, Product
We wanted some additional staffing dashboards from LeanTaaS to gather the number of staff roles that...
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Product
iQueue for Infusion Centers is compatible with our other systems. Although our IT team has to do...
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Relationship
We have a frequent standing call with our account representative from LeanTaaS.
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Relationship
LeanTaaS takes really good information from their customers. What I like is that other customers may...
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Relationship
iQueue for Infusion Centers has been very beneficial. LeanTaaS has been a great partner for...
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Value
LeanTaaS is always coming out with new modules, and they don't ever charge for those new modules, so...
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Product
One of the challenges with iQueue for Infusion Centers is that it doesn't really integrate very well...
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Loyalty, Product
LeanTaaS is doing a really good job. Another vendor is coming out with a free competing product that...
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Relationship, Product
The solution only looks at our infusion templates and processes, but it doesn't really go beyond...
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Product
The visibility into iQueue for Infusion Centers allows leaders to make real-time staffing and...
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Product
The patient assignment feature in iQueue for Infusion Centers is a relatively newer feature, and it...
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Relationship, Value
The vendor's customer support is their secret sauce. They don't just provide support for today,...
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Relationship, Product
LeanTaaS could be better about reaching the right users when rolling out new features.
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Product
Our organization has had an integration barrier, but it is our fault that we can't integrate....
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Product, Value
iQueue for Inpatient Flow has really helped us improve everything around patient flow. We use the...
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Relationship
The vendor's support is excellent. The vendor is very proactive. We provide feedback to the vendor...
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Product
We use the system for our throughput metrics, admissions, internal transfers, and discharge times....
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Operations
LeanTaaS has made site visits to help train us on the system. The system is very easy to navigate....
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Product
iQueue for Inpatient Flow is very beneficial. I love it. The system keeps getting better and better....
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Relationship
LeanTaaS' support is phenomenal. The vendor has a very engaged team, and I have always had wonderful...
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Product, Value
I love the system and how helpful LeanTaaS is. I would like to get the entire product, but our...
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Product, Value
The biggest benefit that our organization has achieved using iQueue for Infusion Centers has been...
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Product, Value
Infusion scheduling is notoriously complicated and can change within minutes. It is pretty dynamic....
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Product
iQueue for Infusion Centers allows us to fit in ill patients. That is pretty typical for the...
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Relationship, Product
LeanTaaS is excellent to work with. I have no complaints. In fact, we have had a team from LeanTaaS...
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Relationship, Product
LeanTaaS has come on-site and given us recommendations to improve our workflows for the system. A...
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Relationship
LeanTaaS has been very easy to work with, and we have worked with our IT team members to help them...
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Loyalty, Product
One thing that I always complain about in the system is that when I am looking at analytics, in...
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Relationship
As LeanTaaS has gotten bigger, their executive involvement has decreased, but I still interact with...
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Loyalty, Relationship, Product
We went with LeanTaaS because nobody else is doing what they do with predictive analytics at the...
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Product
My advice to others would be that the users and the culture of the organization are very important....
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Product, Value
All the applications in iQueue for Inpatient Flow are working well. We live and breathe by...
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Product
There are a few tools with iQueue for Infusion Centers that we aren't able to utilize unless we...
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Relationship, Value
iQueue for Infusion Centers pays for itself. It makes our work so much more effective because we get...
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Product
Some folks need a little more hand-holding to learn iQueue for Infusion Centers, but I find it very...
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Relationship, Product
One of the big questions about iQueue for Infusion Centers is always about the institutional lift on...
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Relationship
One thing we love about LeanTaaS is that they stay up-to-date for us. They seem like they are...
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Relationship, Product
With iQueue for Infusion Centers, we can size our staffing to the patient load, and we can do the...
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Relationship
LeanTaaS is very attentive, and they have excellent customer service and support. The vendor keeps...
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Relationship
The staff members that LeanTaaS chooses are very engaging and knowledgeable, and they have great...
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Operations
LeanTaaS has a lot of things for training. We had a virtual meeting with all of our schedulers...
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Relationship, Operations
With LeanTaaS, we do a lot of planning before anything goes live. If the vendor has a new product,...
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Product
For what we are trying to do with access in the OR and getting data for the cases that we are doing,...
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Product
The system has a learning curve. For example, if a clinic has an OR time and has a procedure length...
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Product, Value
The data that iQueue for Operating Rooms provides is unlike anything that we can get out of our EHR...
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Relationship
With some vendors, customers work with them in development when they are smaller, and customers have...
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Product
There is so much available in iQueue for Operating Rooms. It is not difficult to use, but unless...
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Value
We have absolutely received our money’s worth. When we buy iQueue for Operating Rooms, we are buying...
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Product
Somebody asked me what our operations would look like if we removed iQueue for Operating Rooms, and...
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Culture, Product
I have recommended iQueue for Operating Rooms to many other organizations who have chosen to go with...
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Product
If we need things that aren't available, LeanTaas has a data scientist group on the back end that...
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Relationship
LeanTaaS really provides whatever we expect from a vendor and a partner. They are like a family....
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Operations
The implementation process and training from LeanTaaS are fantastic. Throughout our implementations,...
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Relationship
We are pretty engaged in collaborations with LeanTaaS. LeanTaaS keeps all their promises. We get web...
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Product
I can't customize a dashboard, and I can't make changes to the formatting of a report. There are a...
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Relationship
The vendor has a virtual meeting regularly with all of the schedulers and the provider’s offices....
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Operations
A lot of our surgeons are not using the product routinely to look at their stats. They feel like...
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Product
I like that the surgeons, their schedulers, or clinic managers can log in and look at their...
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Value
We automatically have access to anything that LeanTaaS develops and adds for iQueue for Operating...
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Commentary Summary
Comment Type Breakout