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User Commentary
Relationship, Relationship
The firm is very engaged and very responsive to emails. They share their education with us, and we...
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Relationship, Operations, Services, Services
The only thing I would like to see improved with LexiCode is their audit process for us. We request...
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Services, Services
We have quite a few processes here for inpatient and outpatient, so it takes a while to onboard the...
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Relationship, Relationship
Our interactions with the firm’s coders have been pretty much standard. They have their scheduled...
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Relationship
We love our ED coder from LexiCode. That person is very flexible with us; if we have a need, that...
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Relationship, Relationship, Relationship
I like that our executive representative from LexiCode and someone from our organization set up...
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Services, Services, Services
The time that it takes to get through the whole process with LexiCode is very long, and I would like...
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Value, Value, Value, Value
The firm has gotten better with unfair charges, and the rate we pay is unheard of. Our organization...
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Relationship, Relationship, Relationship, Relationship, Operations
The firm does what they are supposed to do, but there is too much pushing, and there are too many...
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Relationship, Relationship, Relationship, Relationship
After a certain number of years, we need to recycle the person managing our account for a fresh pair...
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Relationship, Relationship, Relationship, Relationship
The firm has a high turnover rate. We have a lot of coders that have longevity, but it is hard for...
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Relationship, Relationship, Relationship, Relationship, Operations
The promptness of accounts coded has fallen short of our expectations. I think that is because of...
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Relationship, Relationship, Relationship, Relationship, Operations
I would like to see a better plan from the firm. Our account manager operates in crisis mode all the...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
LexiCode has a lot of tools that they say are at their disposal. They talk about the different tools...
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Relationship, Relationship, Services, Services, Services
We would like LexiCode to work on their coverage. We don't send them a lot of work to begin with, so...
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Relationship, Relationship, Relationship, Services, Services, Services
I am satisfied with LexiCode. Whenever I have an issue, I get feedback within 24 hours, and that is...
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Relationship, Services
I don't know whether LexiCode is just trying to fill positions or whether we are just too strict,...
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Relationship, Services
I don't have any negative feedback for LexiCode. Everything has been going smoothly from what I can...
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Value
LexiCode charges for every little thing, and I don't know whether that is just because of a contract...
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Relationship
We would like LexiCode to be quicker with their turnaround time for their responses. Sometimes it...
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Relationship
We put LexiCode in a bit of a quandary because we want their outsourcing staff but do not want to...
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Relationship, Services
The firm could improve by developing better communication tools. For example, when we have changes...
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Relationship
At one point, I had a particular need. My contact at LexiCode was very receptive and partnered with...
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Relationship
I would tell a friend that LexiCode is a good partner. Anytime I have dealt with them, their team...
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Relationship, Services
LexiCode tries to touch base with me. They try to keep the lines of communication open. My only...
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Relationship
I have been disappointed with the firm's productivity. LexiCode's resources have always been a bit...
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Relationship
I would tell a peer that our experience with LexiCode has been very positive overall. We have...
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Loyalty, Operations
LexiCode does a good job with their timeliness, but their coding ability is mediocre. The vendor...
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