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LexiCode Outsourced Coding Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Tools and Methodology
The biggest struggle we have with LexiCode is that the coder productivity is not as high as it...
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Manager
Tools and Methodology
The quality of the coding is good. The coders are dependable. They don't take extra vacation days,...
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Manager
Relationship
The managers work very well with me. Their communication is great.
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VP/Other Executive
Win/Loss - Why they were selected (by current clients)
We chose to expand our use of LexiCode's services because LexiCode is just so much more flexible and...
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VP/Other Executive
Relationship
The vendor has been extremely accommodating. We started using them for our ambulatory center, and...
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VP/Other Executive
Project Results
The vendor has exceeded our expectations. There are always some growing pains and some education....
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VP/Other Executive
Tools and Methodology
Our strategies are different, and the vendor’s strategy is to get clients and make them happy. When...
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VP/Other Executive
People and Knowledge
The vendor does an excellent job. Even when we have questions, the vendor's communication is...
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VP/Other Executive
Tools and Methodology
The vendor does excellent with executing. There are always some little start-up issues, but the...
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VP/Other Executive
Relationship
The vendor executives are very responsive. There were some issues regarding two-factor...
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VP/Other Executive
ROI and Cost
The vendor's pricing went up, but that was according to the agreement, so it was fine. I look at...
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VP/Other Executive
Relationship
I really appreciate the vendor’s correspondence and their openness and willingness to help any time...
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VP/Other Executive
Tools and Methodology
The vendor is willing to accommodate our requests. Sometimes we find vendors who do want to...
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Director
Relationship
I am assuming that we have continued to have a good business relationship with LexiCode because of...
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Director
Tools and Methodology
LexiCode usually has a pretty good training program. It is like a boot camp for training the coders....
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Director
Tools and Methodology
We had a really good turnaround time, and I am not aware of any issues that LexiCode is currently...
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VP/Other Executive
Tools and Methodology
I have been increasingly not happy with LexiCode. They are always good at negotiating rates, and I...
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VP/Other Executive
Other Observations
My intent was to get LexiCode out at some point and bring another vendor into the mix to replace...
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VP/Other Executive
Relationship
I am having issues with LexiCode because they have a subcontractor. My directors have more...
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VP/Other Executive
People and Knowledge
I don’t always get the same people. LexiCode moves people around. That means that they have to learn...
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Manager
People and Knowledge
LexiCode is like any other company that uses people to do the work. LexiCode doesn't have any...
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Manager
Other Observations
When the results were not where they were supposed to be, we had to bring that issue up to the...
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Manager
Other Observations
Lexicode corrects their actions after I give the vendor the results. LexiCode is not necessarily...
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Manager
ROI and Cost
If LexiCode's auditor makes a mistake, we are not charged for the time that is used to fix that...
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Manager
Other Observations
I would stay with LexiCode not because they are a special company but because I don't want to train...
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Manager
People and Knowledge
LexiCode’s auditors are good. We have seen better results with them.
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Manager
Tools and Methodology
We consider strategic ability to be the way a vendor avoids making errors and how they set...
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Manager
Relationship
The vendor executives are very involved. If they see a reduction in hours or something, we hear from...
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