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LexiCode Outsourced Coding Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Relationship, Relationship

The firm is very engaged and very responsive to emails. They share their education with us, and we...

Nov 2023
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Director

Relationship, Operations, Services, Services

The only thing I would like to see improved with LexiCode is their audit process for us. We request...

Nov 2023
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Director

Services, Services

We have quite a few processes here for inpatient and outpatient, so it takes a while to onboard the...

Nov 2023
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Director

Relationship, Relationship

Our interactions with the firm’s coders have been pretty much standard. They have their scheduled...

Nov 2023
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Manager

Relationship

We love our ED coder from LexiCode. That person is very flexible with us; if we have a need, that...

Oct 2023
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Director

Relationship, Relationship, Relationship

I like that our executive representative from LexiCode and someone from our organization set up...

Aug 2023
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Director

Services, Services, Services

The time that it takes to get through the whole process with LexiCode is very long, and I would like...

Aug 2023
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Analyst/Coordinator

Value, Value, Value, Value

The firm has gotten better with unfair charges, and the rate we pay is unheard of. Our organization...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

The firm does what they are supposed to do, but there is too much pushing, and there are too many...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

After a certain number of years, we need to recycle the person managing our account for a fresh pair...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

The firm has a high turnover rate. We have a lot of coders that have longevity, but it is hard for...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

The promptness of accounts coded has fallen short of our expectations. I think that is because of...

Aug 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

I would like to see a better plan from the firm. Our account manager operates in crisis mode all the...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

LexiCode has a lot of tools that they say are at their disposal. They talk about the different tools...

Aug 2023
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Director

Relationship, Relationship, Services, Services, Services

We would like LexiCode to work on their coverage. We don't send them a lot of work to begin with, so...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

I am satisfied with LexiCode. Whenever I have an issue, I get feedback within 24 hours, and that is...

Apr 2023
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Manager

Relationship, Services

I don't know whether LexiCode is just trying to fill positions or whether we are just too strict,...

Apr 2023
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Manager

Relationship, Services

I don't have any negative feedback for LexiCode. Everything has been going smoothly from what I can...

Apr 2023
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Manager

Value

LexiCode charges for every little thing, and I don't know whether that is just because of a contract...

Apr 2023
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Manager

Relationship

We would like LexiCode to be quicker with their turnaround time for their responses. Sometimes it...

Apr 2023
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Director

Relationship

We put LexiCode in a bit of a quandary because we want their outsourcing staff but do not want to...

Jan 2023
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Director

Relationship, Services

The firm could improve by developing better communication tools. For example, when we have changes...

Jan 2023
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VP/Other Executive

Relationship

At one point, I had a particular need. My contact at LexiCode was very receptive and partnered with...

Jan 2023
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VP/Other Executive

Relationship

I would tell a friend that LexiCode is a good partner. Anytime I have dealt with them, their team...

Jan 2023
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Manager

Relationship, Services

LexiCode tries to touch base with me. They try to keep the lines of communication open. My only...

Jan 2023
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Manager

Relationship

I have been disappointed with the firm's productivity. LexiCode's resources have always been a bit...

Jan 2023
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Manager

Relationship

I would tell a peer that our experience with LexiCode has been very positive overall. We have...

Jan 2023
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Manager

Loyalty, Operations

LexiCode does a good job with their timeliness, but their coding ability is mediocre. The vendor...

Dec 2022
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