LexiCode Outsourced Coding Comments

 
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Outsourced Coding 2018: Value-Adds Key in Evolving Market
Outsourced Coding 2018:
Value-Adds Key in Evolving Market
February 2018
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Manager

Tools and Methodology

The biggest struggle we have with LexiCode is that the coder productivity is not as high as it...

Aug 2020
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Manager

Tools and Methodology

The quality of the coding is good. The coders are dependable. They don't take extra vacation days,...

Aug 2020
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Manager

Relationship

The managers work very well with me. Their communication is great.

Aug 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose to expand our use of LexiCode's services because LexiCode is just so much more flexible and...

Jun 2020
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VP/Other Executive

Relationship

The vendor has been extremely accommodating. We started using them for our ambulatory center, and...

Jun 2020
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VP/Other Executive

Project Results

The vendor has exceeded our expectations. There are always some growing pains and some education....

Jun 2020
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VP/Other Executive

Tools and Methodology

Our strategies are different, and the vendor’s strategy is to get clients and make them happy. When...

Jun 2020
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VP/Other Executive

People and Knowledge

The vendor does an excellent job. Even when we have questions, the vendor's communication is...

Jun 2020
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VP/Other Executive

Tools and Methodology

The vendor does excellent with executing. There are always some little start-up issues, but the...

Jun 2020
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VP/Other Executive

Relationship

The vendor executives are very responsive. There were some issues regarding two-factor...

Jun 2020
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VP/Other Executive

ROI and Cost

The vendor's pricing went up, but that was according to the agreement, so it was fine. I look at...

Jun 2020
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VP/Other Executive

Relationship

I really appreciate the vendor’s correspondence and their openness and willingness to help any time...

Jun 2020
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VP/Other Executive

Tools and Methodology

The vendor is willing to accommodate our requests. Sometimes we find vendors who do want to...

Jun 2020
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Director

Relationship

I am assuming that we have continued to have a good business relationship with LexiCode because of...

May 2020
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Director

Tools and Methodology

LexiCode usually has a pretty good training program. It is like a boot camp for training the coders....

May 2020
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Director

Tools and Methodology

We had a really good turnaround time, and I am not aware of any issues that LexiCode is currently...

May 2020
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VP/Other Executive

Tools and Methodology

I have been increasingly not happy with LexiCode. They are always good at negotiating rates, and I...

Apr 2020
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VP/Other Executive

Other Observations

My intent was to get LexiCode out at some point and bring another vendor into the mix to replace...

Apr 2020
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VP/Other Executive

Relationship

I am having issues with LexiCode because they have a subcontractor. My directors have more...

Apr 2020
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VP/Other Executive

People and Knowledge

I don’t always get the same people. LexiCode moves people around. That means that they have to learn...

Apr 2020
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Manager

People and Knowledge

LexiCode is like any other company that uses people to do the work. LexiCode doesn't have any...

Feb 2020
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Manager

Other Observations

When the results were not where they were supposed to be, we had to bring that issue up to the...

Feb 2020
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Manager

Other Observations

Lexicode corrects their actions after I give the vendor the results. LexiCode is not necessarily...

Feb 2020
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Manager

ROI and Cost

If LexiCode's auditor makes a mistake, we are not charged for the time that is used to fix that...

Feb 2020
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Manager

Other Observations

I would stay with LexiCode not because they are a special company but because I don't want to train...

Feb 2020
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Manager

People and Knowledge

LexiCode’s auditors are good. We have seen better results with them.

Feb 2020
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Manager

Tools and Methodology

We consider strategic ability to be the way a vendor avoids making errors and how they set...

Feb 2020
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Manager

Relationship

The vendor executives are very involved. If they see a reduction in hours or something, we hear from...

Feb 2020
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Director

Relationship

We have used LexiCode's services for many years, and we have been satisfied with the services they...

Apr 2019
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Director

Tools and Methodology

LexiCode does a bid count for people who come on board with them. LexiCode does education and...

Apr 2019
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Director

Tools and Methodology

LexiCode has their processes, and they work with our processes as well. We have a complex space, and...

Apr 2019
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Manager

Tools and Methodology

LexiCode is usually our first choice for outsourced coding; they are our go-to company. We have a...

Nov 2018
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Manager

Sales and Contracting

We have a rolling contract with LexiCode, so we can cancel it at any time as long as we give them a...

Nov 2018
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Manager

People and Knowledge

Other companies don’t offer the programs or flexibility that LexiCode offers, but that may be why...

Nov 2018
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Manager

Tools and Methodology

LexiCode helps us by using offshore coding, but that hasn’t proven to be the best choice. We can’t...

Nov 2018
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Manager

Project Results

We used to do our own internal audits before we outsourced our coding. We did quarterly audits....

Nov 2018
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Director

Project Results

LexiCode is very good. They have good quality and good productivity. They share their educational...

Oct 2018
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Director

People and Knowledge

We have had very good and stable coders from LexiCode. LexiCode has many coders who have experience...

Oct 2018
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Director

ROI and Cost

LexiCode is a little more expensive than other vendors. They are a very large, centralized company,...

Sep 2018
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Manager

Project Results

The project manager from LexiCode is great to work with. However, it isn't always beneficial to...

Jul 2018
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Manager

Lessons Learned

LexiCode's pricing is high, but so is the pricing of all outsourced coding firms. We have had some...

Nov 2017
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Director

Project Results

We have a full staff of coders, but at any given time, we have people working on some education or...

Nov 2017
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Director

Relationship

We have no issues with LexiCode. When we do our auditing a couple of times a year, they get audited...

Nov 2017
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Director

People and Knowledge

Our coders are remote, so having LexiCode have coders fill in for us without them being on-site is...

Nov 2017
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Director

ROI and Cost

I do not feel nickel-and-dimed with LexiCode. We had an issue where one of the staff members needed...

Nov 2017
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Manager

Tools and Methodology

I do know that the coders did a lot of cherry-picking. They often took the easy cases and left us...

Nov 2017
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Manager

People and Knowledge

Our organization was working with LexiCode before I came to our facility, so I was out of the loop....

Nov 2017
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Manager

Tools and Methodology

LexiCode managed their coders. If we had concerns about anything, the firm would go to their coders...

Nov 2017
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Director

Project Results

LexiCode couldn't fulfill our needs. Finding the individuals we needed was difficult. LexiCode...

Nov 2017
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Director

Relationship

Communication was sometimes challenging because we had to go through multiple companies. The...

Nov 2017
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Manager

ROI and Cost

LexiCode has a flat fee for full-time coders. The firm has the right knowledge, but they should...

Nov 2017
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Manager

Project Results

When we contracted with LexiCode, they promised that they would have a 95% accuracy rate. However,...

Nov 2017
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Manager

Other Observations

The LexiCode coders meet their productivity metrics. We don't have an issue with productivity. When...

Nov 2017
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Manager

Relationship

LexiCode's management is good. We have a couple of contacts that we deal with. We have a person that...

Nov 2017
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Manager

Project Results

We are thinking about working with another coding firm. Despite the fact that the LexiCode coders...

Nov 2017
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Director

Relationship

Whenever we give LexiCode sufficient notice, they can provide someone to fill our coding needs. We...

Nov 2017
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Director

Tools and Methodology

We have had coders who didn't meet our standards. LexiCode would sometimes check every chart that a...

Nov 2017
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Director

Project Results

LexiCode found coders when we needed them, and the firm also pulled back coders when we didn't have...

Nov 2017
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Director

Sales and Contracting

LexiCode raised their prices, but we spoke with them and were able to negotiate the prices back...

Nov 2017
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Director

Other Observations

We only get LexiCode's executives involved with pricing matters. If we need to have a conversation...

Nov 2017
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Manager

ROI and Cost

LexiCode is competitively priced. Other firms were a little less expensive, but we didn't have as...

Nov 2017
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Manager

Sales and Contracting

LexiCode's pricing is straightforward. They gave us a credit when they found something that had been...

Nov 2017
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Manager

People and Knowledge

LexiCode has some long-term workers that have been there for a while, which is unusual. Some of...

Nov 2017
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Manager

Tools and Methodology

LexiCode asks us upfront about our productivity standards, and they meet those standards. LexiCode...

Nov 2017
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Manager

Relationship

LexiCode is willing to go with the flow, and they do their best to fulfill their clients' needs....

Nov 2017
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Director

Future Outlook

We ended our contract with LexiCode. We have our own coding staff that we have been working so hard...

Nov 2017
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Director

Win/Loss - Why they were selected (by current clients)

We brought LexiCode here for the second half of our ICD-10 training. They provided us with exactly...

Nov 2017
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Director

ROI and Cost

LexiCode doesn’t charge for every little thing. They list on every invoice that they have had the...

Nov 2017
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Director

Project Results

We are limited in our IT staff here, so it was difficult to get connections that would actually let...

Nov 2017
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Director

Other Observations

LexiCode does accuracy reviews of their coders. If it would have been more cost effective, we would...

Nov 2017
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Director

Relationship

LexiCode hasn't done anything that stands out in a positive way. Until we told them that we were...

Nov 2017
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Director

Other Observations

We worked with some challenging LexiCode coders, and we did have some denials; that was to be...

Nov 2017
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Director

Project Results

With LexiCode, we definitely had a very successful ICD-10 implementation. We did not experience...

Nov 2017
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Director

Project Results

When comparing outsourced coding vendors' rates, policies, procedures, work distribution, and...

Nov 2017
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Director

Project Results

I have never experienced any issues with our contracted turnaround times or with the requirements of...

Nov 2017
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Director

People and Knowledge

LexiCode has done really a great job training their staff. Anytime I have had workflow or policy...

Nov 2017
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Director

Relationship

LexiCode's executive leadership comes on-site at least once a year, if not more often. If I ever...

Nov 2017
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Director

Project Results

LexiCode's staff hasn't had any issues with computer-assisted coding. Their staff was able to adapt,...

Nov 2017
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Director

Relationship

I am very satisfied with LexiCode. From what I hear about other vendors, it is obvious that we have...

Nov 2017
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Director

Sales and Contracting

LexiCode has really worked with us on pricing, and other outsourced coding vendors haven't been able...

Nov 2017
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Director

Project Results

I don't have any suggestions for ways that LexiCode could improve because I am very happy with the...

Nov 2017
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Director

Tools and Methodology

The way in which LexiCode structures their account managers is very good, as is the way in which the...

Nov 2017
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Director

Relationship

One of LexiCode’s strengths is customer service. We went live with ICD-10, and I had daily calls...

Nov 2017
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Director

People and Knowledge

The LexiCode coders have not had quality issues. LexiCode trains their staff members; I don't have...

Nov 2017
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Director

Project Results

LexiCode does their own quality reviews, and they provide a report to me every month. The coders are...

Nov 2017
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Director

Project Results

When we went live with a new EMR system, LexiCode worked with me to develop a workflow to actually...

Nov 2017
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Director

Relationship

I have a very close relationship with our account manager, who is great. Whenever there are concerns...

Nov 2017
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Director

Other Observations

We would like to strengthen our relationship with LexiCode and develop more of a partnership. I...

Nov 2017