LexiCode Outsourced Coding Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Relationship, Operations

LexiCode has been consistent and very easy to work with on scheduling audits. The firm meets our...

Jan 2024
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Director

Relationship

One thing the firm could work on is communicating the different services that they offer. We don't...

Jan 2024
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Director

Relationship, Services

We do a concurrent audit with LexiCode, so we select a week that the audit is going to take place...

Jan 2024
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Director

Relationship

We use the firm infrequently for auditing, but I'm satisfied with what we get back. The firm doesn't...

Jan 2024
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Director

Value

I would love for LexiCode’s prices to be a little lower, but I think the firm's prices are very competitive....

Jan 2024
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Director

Services

When it comes to LexiCode, I just need them to code. It might be nice if they offered some coding...

Jan 2024
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Director

Relationship

The firm’s people are not perfect, but they do a pretty darn good job.

Jan 2024
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Director

Relationship

We don't have a very established relationship with LexiCode, although I can say that we recently...

Jan 2024
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Director

Relationship, Operations

The coders that have been on our account have been on our account for years, so I appreciate the...

Jan 2024
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Manager

Relationship, Relationship, Relationship, Relationship

LexiCode is responsive to our needs. They have helped get us people in QA roles, even for short-term...

Dec 2023
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Manager

Relationship, Relationship, Relationship, Relationship

LexiCode communicates very well. They keep us updated on changes, normal schedules, and so on. They...

Dec 2023
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Manager

Services, Services, Services, Services

One thing LexiCode could improve is productivity with coding. One of the firm's coders does not...

Dec 2023
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Director

Relationship, Relationship

The firm is very engaged and very responsive to emails. They share their education with us, and we...

Nov 2023
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Director

Operations, Services, Services

The only thing I would like to see improved with LexiCode is their audit process for us. We request...

Nov 2023
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Director

Services, Services

We have quite a few processes here for inpatient and outpatient, so it takes a while to onboard the...

Nov 2023
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Director

Relationship, Relationship

Our interactions with the firm’s coders have been pretty much standard. They have their scheduled...

Nov 2023
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Manager

Relationship

We love our ED coder from LexiCode. That person is very flexible with us; if we have a need, that...

Oct 2023
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Director

Relationship, Relationship, Relationship

I like that our executive representative from LexiCode and someone from our organization set up...

Aug 2023
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Director

Services, Services, Services

The time that it takes to get through the whole process with LexiCode is very long, and I would like...

Aug 2023
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Analyst/Coordinator

Value, Value, Value, Value

The firm has gotten better with unfair charges, and the rate we pay is unheard of. Our organization...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

The firm does what they are supposed to do, but there is too much pushing, and there are too many...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

After a certain number of years, we need to recycle the person managing our account for a fresh pair...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

The firm has a high turnover rate. We have a lot of coders that have longevity, but it is hard for...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

The promptness of accounts coded has fallen short of our expectations. I think that is because of...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Operations

I would like to see a better plan from the firm. Our account manager operates in crisis mode all the...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services

LexiCode has a lot of tools that they say are at their disposal. They talk about the different tools...

Aug 2023
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