340B Architect
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User Commentary

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Manager

Service and Support

Macro Helix’s support team has gone way downhill. The vendor needs to hire more people to support us...

Mar 2023
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Analyst/Coordinator

Service and Support

Macro Helix is the devil we know; they just don't have the support that they used to. When we first...

Mar 2023
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Analyst/Coordinator

Implementation and Training

I can't imagine being a new customer and coming in and doing an implementation. The last...

Mar 2023
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Analyst/Coordinator

Technology

I like that Macro Helix added the 340B monitor. That is good. I like how most of the utilization and...

Mar 2023
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Director

Service and Support

If I were starting fresh, I would probably look to a different third-party administrator rather than...

Jan 2023
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Director

Service and Support

Macro Helix really does everything that we need them to do. And they are pretty solid when things...

Jan 2023
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Director

Other Observations & Comments

I don't think there is anything Macro Helix can do about the product's ease of use. The lower score...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Macro Helix definitely has a vision of where the product needs to go. But they don’t deliver on a...

Jan 2023
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Analyst/Coordinator

Relationship

We have our own account manager who helps us. And Macro Helix pulled in their leaders when we asked...

Jan 2023
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Analyst/Coordinator

Service and Support

I don't feel like Macro Helix is always proactive. We usually find things first. Their communication...

Jan 2023
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Analyst/Coordinator

Future Outlook

Based on what Macro Helix has told us they are going to do, my satisfaction could increase. I think...

Jan 2023
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Analyst/Coordinator

Implementation and Training

Macro Helix really doesn’t provide any training. They just tell us to look things up in the help...

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

We are having very big issues with the 340B ESP data. It seems like I constantly have to check...

Jan 2023
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Analyst/Coordinator

Service and Support

We have been having issues with fees for a while now, and I would like to see someone from Macro...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

We are so far in with the product, and Macro Helix is a good partner, but there are a lot of...

Jan 2023
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Analyst/Coordinator

Implementation and Training

It is hard to retrofit folks who have been on the product for a long time. So we will have surprises...

Jan 2023
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Analyst/Coordinator

Implementation and Training

In the last year, Macro Helix has had webinar videos with live people on their new enhancements that...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

This past year, Macro Helix has really failed with both the referral capture piece and data share....

Jan 2023
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Analyst/Coordinator

Technology

We have periods of the system being slow, but this year, that is a little better. We haven’t had as...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product is easy to use because I have used it for so long. And it is not too mysterious or...

Jan 2023
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Analyst/Coordinator

Relationship

Our account manager is very good, but they are the only person I deal with at the vendor's...

Jan 2023
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Analyst/Coordinator

Service and Support

Like everyone else, Macro Helix has been hit with a lot of people leaving the company and with a lot...

Jan 2023
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Manager

Functionality and Upgrades

The product does what it is supposed to do. There are a lot of different types of reporting options,...

Jan 2023
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Manager

Relationship

Sometimes we want to do some custom work, but Macro Helix doesn’t do that. They make us work within...

Jan 2023
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Manager

Other Observations & Comments

When we report an issue, somebody gets back to us within a decent amount of time, but a same-day...

Jan 2023
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Manager

Other Observations & Comments

We use a file transfer protocol for integration. We send the vendor files on a daily basis. I don't...

Jan 2023
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Manager

Service and Support

If we have a question about something, the vendor is pretty good about getting back to us on how to...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Our leadership is looking for a different split biller. They are not happy because basically all we...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

We have a person that spends hours a day manipulating the data in the mixed-use area, but I feel...

Jan 2023
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Analyst/Coordinator

Lessons Learned

Normally, I would consider 340B Architect's quality to be higher because I would compare it to the...

Jan 2023
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Manager

Functionality and Upgrades

We would like for things in the product to be more simple and automatic. 340B Architect is very...

Jan 2023
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Manager

Relationship

We are always evaluating what is out in the market, but we have a close relationship with Macro...

Jan 2023
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Manager

Relationship

We have a dedicated support manager, and that is nice. Over time, the vendor’s support has ebbed and...

Jan 2023
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Manager

Implementation and Training

The vendor’s implementation team was good and got things done fairly quickly.

Jan 2023
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Manager

Service and Support

The lack of training and high turnover at Macro Helix over the last couple of years has been rough....

Jan 2023
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Manager

Functionality and Upgrades

Macro Helix has a lot of new functionalities in the pipeline. I am not aware of anybody else that...

Jan 2023
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Manager

Implementation and Training

Whenever we request training, the vendor provides it, and if there is a new functionality rolling...

Jan 2023
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Manager

Interfacing and Integration

Macro Helix is fairly behind on integrations and data sharing. They could do better by helping us...

Jan 2023
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Manager

Relationship

For the most part, Macro Helix keeps all promises. There is a lag with the support, but we have an...

Jan 2023
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Manager

Implementation and Training

The implementation wasn't great, but Macro Helix has made a lot of improvements since then. The...

Jan 2023
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Manager

Functionality and Upgrades

We can navigate the product pretty well. It is usable. There are definitely some features that I...

Jan 2023
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Manager

Service and Support

Macro Helix listens to their audience and consumers and tries to see how they can improve upon their...

Jan 2023
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Manager

Service and Support

I primarily use web support and do a lot of emails. Macro Helix is really quick about getting a case...

Jan 2023
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Manager

Functionality and Upgrades

Macro Helix created a new platform, which was a great improvement for analytics. That reduced some...

Jan 2023
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Manager

Interfacing and Integration

There are still some things lacking that would be beneficial, and there are still some things...

Jan 2023
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Director

Functionality and Upgrades

The Macro Helix product is just spot-on with everything. When we take over or get another account or...

Jan 2023
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Director

Relationship

With Macro Helix, we have a representative, and they will get on the line and work with us. When we...

Jan 2023
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Director

Service and Support

When some of our sites have had issues, our data hasn't dropped. Macro Helix is proactive in...

Jan 2023
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Director

Service and Support

We had some issues with one or two things that higher-ups in our company had to talk to some of the...

Jan 2023
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Director

Functionality and Upgrades

We like the granularity that we can get to quickly. We can get there with another vendor's product,...

Jan 2023
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Director

Functionality and Upgrades

There have been vendors in the past that have made us feel like we were taking a risk and that we...

Jan 2023
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Director

Relationship

We have talked about switching away from 340B Architect, but I don't think that will happen. We are...

Dec 2022
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Director

Sales and Contracting

Our monthly fees from the vendor haven't gone up drastically. Things have been black and white from...

Dec 2022
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Director

Functionality and Upgrades

340B Architect is awfully easy to use. The product is pretty straightforward. There are a couple of...

Nov 2022
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Director

Functionality and Upgrades

We went through a recent upgrade that was slow and had some complexities. There were some issues...

Nov 2022
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Director

Implementation and Training

We do a lot of internal training at our organization because we have a very experienced team, but I...

Nov 2022
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Director

Future Outlook

Macro Helix could do better. They are trying to put more things out there, but their turnaround time...

Nov 2022
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Director

Relationship

We have a dedicated account manager who is extremely knowledgeable. That person is pretty much our...

Nov 2022
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Analyst/Coordinator

Relationship

We are not a priority for the vendor’s executives. There are issues where I ask Macro Helix's people...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

There are some instances where Macro Helix charges too much, and there are some instances where I...

Nov 2022
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Analyst/Coordinator

Relationship

We have had a lot of weird issues with the way Macro Helix has been testing our data. Things have...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to navigate. The pages are clean. We can run a lot of different reports,...

Nov 2022
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Analyst/Coordinator

Relationship

I like that we have a dedicated account manager with Macro Helix. We have regular calls, and if we...

Nov 2022
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Analyst/Coordinator

Lessons Learned

Macro Helix could improve their tracking of manufacturer pricing in regard to covered entities that...

Nov 2022
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Analyst/Coordinator

Implementation and Training

We would like to receive training from the vendor in a timelier fashion. For example, Macro Helix...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor has been incredibly understaffed and has had trouble finding people for their support...

Nov 2022
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Analyst/Coordinator

Implementation and Training

It has been a long time since we have really needed training. However, when we went live with the...

Oct 2022
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Analyst/Coordinator

Service and Support

Macro Helix has a support staff shortage, and that shortage is improving slightly. The hold times...

Oct 2022
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Analyst/Coordinator

Relationship

The only time we really communicate with an executive-level team is when Macro Helix is assigning an...

Oct 2022
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Analyst/Coordinator

Implementation and Training

We had implementation teams for changes in our organization, and those folks were great and super...

Oct 2022
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Analyst/Coordinator

Technology

There are intermittent slowness issues in terms of how the splitter is working. That slowness...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

In general, Macro Helix’s pricing is fair. The product accomplishes what it is designed to do, and...

Oct 2022
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Analyst/Coordinator

Relationship

I have not run into a situation where Macro Helix has neglected to keep a promise. When I have made...

Oct 2022
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Director

Service and Support

It is unfortunate that no matter what 340B program clients go with right now, all the vendors are...

Oct 2022
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Director

Other Observations & Comments

Macro Helix sends out mass emails every now and then. Unfortunately, the mass emails usually come...

Oct 2022
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Director

Lessons Learned

340B Architect does what the vendor said it could do, but a lot of the things Macro Helix said were...

Oct 2022
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Director

ROI / Cost

We pay a flat fee, and a percentage of what we save sometimes goes to Macro Helix. Everything is...

Oct 2022
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Director

Future Outlook

Any other year, I would have given Macro Helix higher scores, but we have had ongoing issues. We are...

Oct 2022
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Director

Implementation and Training

It was a nightmare to bring in one of our retail pharmacies. Macro Helix couldn't remember how they...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Compared to our previous system, 340B Architect is a whole lot easier to use, and I barely have any...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic has been trying some different things to give us more information and more visibility into our...

Oct 2022
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Director

Relationship

We have been trying to establish some nonstandard workflows in response to some of the changes going...

Oct 2022
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Director

Service and Support

We have certainly had some issues that we have escalated to the vendor's senior executives, and that...

Oct 2022
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Director

Lessons Learned

Macro Helix is a great vendor for people who really want a lot of control and to be running their...

Oct 2022
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Director

ROI / Cost

The financial impact and benefit that we saw of moving to Macro Helix's product was incredibly...

Oct 2022
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Director

Implementation and Training

Overall, 340B Architect has been a pretty big win. Our transition was very smooth. Some of our...

Oct 2022
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Director

Service and Support

Macro Helix is struggling with some staffing, and recently, their help desk ticket turnaround has...

Oct 2022
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Director

ROI / Cost

Macro Helix pulls data out of the system and does analytics on the data really well, and Macro Helix...

Oct 2022
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Director

Implementation and Training

Implementation services are Macro Helix’s weakest point. Their standard project plan doesn't include...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Ordering things through 340B Architect is very easy if we are using a certain system. However, if we...

Sep 2022
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Analyst/Coordinator

Technology

340B Architect is a bit outdated. Some of the navigation is cumbersome. Users struggle with finding...

Sep 2022
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Analyst/Coordinator

Relationship

My account manager is really timely. They are great. When there are upgrades and updates, Macro...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

I get business profiles from Macro Helix, and those are very helpful in determining profitability...

Sep 2022
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Analyst/Coordinator

ROI / Cost

The fee is high, but all software fees are high. 340B Architect pretty much has a set price, but we...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training is concise, brief, and to the point. There isn't a lot of extra nonsense added to it....

Sep 2022
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Analyst/Coordinator

Service and Support

The support center is not timely at all. The center is just severely understaffed like most of the world....

Sep 2022
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Analyst/Coordinator

Service and Support

The customer service from Macro Helix has declined substantially. We have been having several issues...

Sep 2022
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Analyst/Coordinator

Service and Support

The reason we are still with Macro Helix is the functionality of their crosswalk. The other...

Sep 2022
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Analyst/Coordinator

ROI / Cost

Macro Helix charges for everything. Every year, they increase their fees.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We implemented the hybrid crosswalk feature, and I am missing out on 340B utilization for a large...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training for 340B Architect has been next to none.

Sep 2022
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Analyst/Coordinator

Service and Support

Macro Helix needs their account managers to be more involved. They need more training because when...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We recently had training, and some of the training was overkill for the bulk of the audience. I let...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We all struggle with Macro Helix’s resources and technology. There are issues with new account...

Sep 2022
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Analyst/Coordinator

Service and Support

If the product has new functionality, Macro Helix should just tell everybody what they have, tell...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Macro Helix is owned by McKesson, and there are a lot of flaws between the two of them. McKesson is...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

When Macro Helix set up the integration between the third-party administrator and the wholesaler, we...

Sep 2022
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Analyst/Coordinator

ROI / Cost

I would not recommend 340B Architect. The product hasn’t been a good fit. Macro Helix hasn’t reduced...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Macro Helix’s timelines move, and getting things implemented and getting resources for some of our...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There are flaws in the system. The drug prices are correct on one screen and incorrect on another,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

340B Architect is not strong on orphan drugs. With exclusions, there is no automated upload ability,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix definitely has strengths that some of the smaller third-party administrators don't have....

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

With 340B Architect, we can only get accumulations for today. If I want to know what the...

Sep 2022
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Analyst/Coordinator

Service and Support

We need a functionality that Macro Helix has told us we can’t get. The vendor has acknowledged some...

Sep 2022
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Analyst/Coordinator

Service and Support

Macro Helix makes updates and fixes things without telling us. I can’t expect updates on a regular...

Sep 2022
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Analyst/Coordinator

Relationship

340B Architect is not part of our long-term plans. We are looking at all of the third-party...

Sep 2022
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CEO/President

Relationship

Our time with Macro Helix has been going really well, and the product has been great. The vendor has...

Jul 2022
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CEO/President

Functionality and Upgrades

The biggest thing for us about Macro Helix is what is called central split, the ability to purchase...

Jul 2022
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Manager

Functionality and Upgrades

Macro Helix's product has a good library of reports that we can download in different formats. The...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to have the locations come through on all of the eScribe scripts. Another product...

Jul 2022
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Analyst/Coordinator

Relationship

We would like to see some functionality added to 340B Architect. With Macro Helix, different...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some changes that we would like to see and things that we don't believe would be too...

Jul 2022
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Analyst/Coordinator

Relationship

Our strategic manager is great. We have regular calls with them. When we bring issues to light with...

Jul 2022
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Analyst/Coordinator

Service and Support

Macro Helix’s support is not great. The support team's turnover is crazy. I know more than the...

Jul 2022
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Analyst/Coordinator

ROI / Cost

340B Architect is a high-value product for what we pay and based on some of the bad things we have...

Jul 2022
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Manager

Sales and Contracting

The vendor has a solution that helps support the centralized distribution of the 340B product. I...

Jun 2022
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Manager

Service and Support

Macro Helix has prolonged ticket closure, frequent understaffing for ticket support, and a very...

Jun 2022
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Manager

Functionality and Upgrades

What Macro Helix asks customers to provide in terms of support forms and integration forms is not...

Jun 2022
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Manager

Functionality and Upgrades

The software is sufficient and intuitive, and it helps support my organization's needs.

Jun 2022
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Manager

Sales and Contracting

The support team from Macro Helix is insufficient. Getting product demonstrations from the vendor is...

Jun 2022
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Manager

Implementation and Training

There was a period when we had a prolonged lack of communication with the implementation team, and...

Jun 2022
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Manager

Relationship

Our account manager is very good. I enjoy working with that person very much. That person does their...

Jun 2022
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Manager

Future Outlook

Our relationship with the vendor will be better if the vendor resolves some of their current support...

Jun 2022
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Manager

Functionality and Upgrades

Macro Helix requires us to do a file upload, and that is a challenge for our IT team in some...

Jun 2022
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Director

Implementation and Training

Macro Helix has an excellent implementation team to review the data, but getting the system up to...

Jun 2022
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Director

Functionality and Upgrades

Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...

Jun 2022
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Director

ROI / Cost

I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...

Jun 2022
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Director

Other Observations & Comments

340B Architect is expensive. Macro Helix is working on integration. They say they want to support...

May 2022
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Manager

Functionality and Upgrades

Our users have no issues with 340B Architect.

May 2022
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Manager

Service and Support

Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...

May 2022
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Manager

ROI / Cost

340B Architect is half the price and twice the quality of our previous system.

May 2022
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Analyst/Coordinator

ROI / Cost

The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...

Apr 2022
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Analyst/Coordinator

Relationship

Macro Helix should have had a high-level discussion with our leadership when they decided to...

Apr 2022
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Director

Service and Support

We left our previous vendor for good reasons, but I don't know that there is a good solution out...

Apr 2022
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Director

ROI / Cost

Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....

Apr 2022
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Director

Interfacing and Integration

The implementation process is very tedious. There is a lot of information, and we have to make a lot...

Apr 2022
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Director

Service and Support

The vendor does some auditing for us, but I don't know whether that auditing really teaches me...

Apr 2022
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Director

Functionality and Upgrades

We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....

Apr 2022
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Director

Relationship

I would like to have somebody checking on me. I have an account executive, but they don't care about...

Apr 2022
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Director

Functionality and Upgrades

I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...

Apr 2022
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