340B Architect Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
Macro Helix was a little slow to the game in helping us navigate drug manufacturer restrictions. We...
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Relationship
There are some members of our organization who aren't too happy with what has been occurring with...
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Relationship, Operations
The system's functionalities work very well, and they do what the vendor intends for them to do. I...
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Relationship, Product
Macro Helix is allowing us to set our own manufacturer cuts and exclusions. That has been good....
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Relationship
I never hear from anyone from Macro Helix other than our representatives. Those representatives are...
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Culture, Relationship
Macro Helix has relationships with the different large contract pharmacy groups. Sometimes my...
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Relationship, Operations
With Macro Helix, I have to call back more than once to get something resolved. There was initial...
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Loyalty, Relationship
We resisted going to 340B ESP for a long time. We finally signed up, but when I asked for Macro...
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Loyalty
If I recommended 340B Architect, that recommendation would have an awful lot of caveats. I have not...
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Loyalty, Relationship
Some weird stuff has happened lately with Macro Helix, so my overall satisfaction will probably go...
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Product
Macro Helix has developed tools for reporting that have made sending claims to 340B ESP relatively...
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Value
We have very good value in the fees that we are paying Macro Helix. We have been in the 340B...
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Culture, Relationship
I don't even really know what Macro Helix promises, but I would say they do not keep promises. One...
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Operations
We have had very little training from Macro Helix, even during implementations. Because we have been...
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Relationship
We mostly deal with Macro Helix’s support team. It takes time to get issues resolved with Macro...
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Relationship
There are some decisions that Macro Helix takes upon themselves to be the keeper of instead of...
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Loyalty
When Macro Helix was formed, it was a very small company, and they acted as such. Everything was...
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Operations
Macro Helix’s implementation went very well, and their implementation team is very good. Everyone...
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Product
The only thing that I don't like about the system is how hard and daunting its reports are to use....
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Relationship
Macro Helix sends out emails that can tell us things, but those things aren't always easy to do. We...
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Relationship
Everything from Macro Helix works the way it is promoted to work, and the vendor has done great with...
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Relationship
I don't have any problems with Macro Helix's support. The first person I talk to when I call Macro...
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Relationship
340B Architect is very adaptive to our needs and integrates really well with our current software....
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Culture, Loyalty, Relationship
Macro Helix has not been as responsive as they used to be in the past; that is my biggest thing with...
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Product
It is pretty easy for me to navigate the menus and settings in 340B Architect. I have that pretty...
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Relationship
It would be nice if Macro Helix had a little more robust customer support or technical support...
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Operations
I don't know whether it is my fault that I haven't watched any recent training from Macro Helix or...
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Product
Macro Helix struggles with flexibility and being able to offer solutions for an organization that...
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Product
Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...
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Operations
Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...
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Product
Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...
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Operations
Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...
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Relationship, Product
I want additional help running reports and other features, but unfortunately, Macro Helix doesn't...
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Relationship, Product
Macro Helix finally implemented the ability to change the status on our hospital sites. They had...
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Relationship
The vendor is slower than other vendors. They maybe let us know when they have gotten the...
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Relationship
We are pretty satisfied with 340B Architect. The vendor gets pretty involved when we report issues,...
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Loyalty, Value
We see outcomes from Macro Helix. If it wasn't for them, we definitely wouldn't be where we are today....
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Relationship
Our satisfaction with Macro Helix mostly revolves around our account representative, who is our...
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Operations
The 340B Architect software is very complicated. There are a lot of switches, settings, and all...
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Product, Product
The reporting in 340B Architect is good. It gives us a lot of options and reports, so we can drill...
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Relationship
Macro Helix has split billing, so there isn't much that goes on in the system's back end. We don't...
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Product
The vendor's reports are simple when it comes to us doing self-audit reports for HRSA. The system's...
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Relationship, Product
We cannot easily reverse claims in the system. We have to call the vendor for that, and that takes...
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Product
Macro Helix has implemented a process where we can change certain claims, but we can't change all of...
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Product
We haven't really had too many hurdles when it comes to dealing with Macro Helix. The system orders...
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Relationship
Macro Helix tries to keep their promises, but there is definitely a lag time with them. For the most...
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Relationship
Macro Helix is pretty good when we ask about integration options. The vendor is pretty quick to find...
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Operations
Without training, a lot of end users wouldn't be able to figure out the system. There are a lot of...
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Relationship
Macro Helix is really good at communicating with us about cases. If we put a case in, they will...
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Relationship, Product
We haven't really found other programs that are as robust as 340B Architect. Macro Helix has been...
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Relationship, Product
Macro Helix is a little slow when it comes to sending out updates and improvements. It takes the...
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Operations
In general, Macro Helix has a much better implementation process than some other vendors we have...
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Relationship
When we have a problem with 340B Architect, we work through a ticket system. There have been times...
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Loyalty
340B Architect has been head and shoulders better than our last solution, but that isn't to say it...
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Relationship
Macro Helix is continually working on improvements and asking for customer feedback, and we have...
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Operations
The implementation process for the product is fairly smooth. The vendor has dedicated teams that...
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Relationship, Product
The one thing that I have always thought of as a huge pro of Macro Helix is that they allow us to...
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Relationship
With Macro Helix, I would say there are some things here and there that we ask of them, but the...
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Relationship
Our account manager with Macro Helix is very responsive and helpful, but the overall support team is...
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Relationship
Anytime I have asked to speak to a leader of a particular department at Macro Helix or have wanted...
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Culture, Loyalty, Relationship
We went through the whole RFP process with Macro Helix and other vendors, and Macro Helix showed us...
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Value
Macro Helix is really good about not charging for every little thing. We don't receive unexpected...
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Loyalty, Relationship, Product
There have been some requests for new functionality that Macro Helix has delivered on. That has been...
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Operations
Our biggest concern with our implementation of the system was with some of the vendor's turnaround...
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Operations
We don't use a lot of Macro Helix's training because we have had the system for so long. I have a...
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Culture, Loyalty, Product
The system is a web-based client software that I have found to be pretty intuitive. If we were to...
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Relationship
We have an individual account executive from Macro Helix who works for us directly, and they manage...
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Product
340B Architect is due for a nice big upgrade to make it a little more streamlined.
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Operations
Usually, our representative does some live demos to show us things, and there are webinars to take...
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Product, Value
Macro Helix puts the onus on each hospital to manage all of the restricted NDCs, and it would be so...
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Relationship
The one thing Macro Helix could do more is review our accounts and our overall performance and give...
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Operations, Product
Macro Helix is providing some upgrades, and they have done some good things in the last year or so,...
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Relationship
Macro Helix has all these customers, and they have a feel for what is going on in the industry, so...
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Operations
Macro Helix has some really good people working at a higher level, and we had some really great team...
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Relationship
The biggest issue I have with Macro Helix is the timeliness of support. Real-time support would be...
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Relationship
I would really like to see a dedicated account representative to advocate for us because we are...
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Value
We have seen thousands of dollars of savings for the system because of our project. We were able to...
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Relationship
Macro Helix is pretty supportive. We don't engage with team members who work for them very often...
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Product
We would like more help with maintaining part of the system. The system matches our items in our...
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Product
The system is better suited for split billing than for contract pharmacies. It provides easier...
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Culture
When it comes to contract pharmacy, the vendor’s value has gone down. Manufacturers have changed a...
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Relationship, Product
I always thought Macro Helix was pretty good. I know their tools, and they have good, easy-to-use...
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Culture, Value
The main value point for Macro Helix is that they keep mixed-use and contract-pharmacy pieces...
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Relationship
Macro Helix’s IT support is very good. If we have an issue or your utilization report is missed,...
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Product
The vendor’s technology is simple and database driven. There is no guesswork if we need to print...
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Relationship
During the last few years, we have had a couple of different account managers. Macro Helix has...
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Relationship
We have had some struggles with Macro Helix. When we communicate with them, we communicate with five...
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Value
We started with a different Macro Helix program designed to allow us to accumulate funds on specific...
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Loyalty, Value
The product is promoted more as a set-and-forget type of thing, but like with everything else, we...
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Product
The interoperability seems to be just fine. 340B Architect doesn't really interface with anything on...
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Relationship
We have had some problems, and the manufacturers are trying to claw back whatever they can because...
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Loyalty
We have discussed going with different vendors simply because there are some neat things that other...
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Product
Anybody that is doing relatively decently with 340B Architect has to babysit it. That is probably...
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Relationship
I could see how staying on top of laws and changes could be a problem for Macro Helix. Not...
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Operations
There have been growing pains since we were new to 340B software when we first came on board with...
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Value
There were several data purges and reloads, and those were expensive for our organization because we...
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Relationship, Operations
We wanted someone to work with at Macro Helix. When we threw stuff to the general help desk people,...
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Loyalty, Relationship
If we don't have someone that can work in 340B Architect on a daily basis, we are going to get...
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Product
I don't get a lot of phone calls saying that orders don’t come in. I get calls like that, but when I...
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Product
Overall, things continue to go well with Macro Helix, and 340B Architect is good. 340B Architect...
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Loyalty, Relationship
The biggest frustration that we have had with Macro Helix over the last little while is with their...
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Relationship
Macro Helix does a mostly good job of making promises; if Macro Helix says they are going to do...
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Loyalty, Operations
It will take Macro Helix long enough to make improvements in the implementation and training that my...
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Relationship, Product
We are testing certain things in the product that weren't working well, and now we are realizing...
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Product
340B Architect has great features that help us navigate through blocking certain NDCs under...
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Product
The speed of Macro Helix’s IT team with processing requests is very poor. There are also some...
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Product
340B Architect works well to meet our needs.
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Product
340B Architect would be better if we could use it system-wide instead of having to go to each alert...
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Relationship
The customer service for 340B Architect needs to improve. It takes too long for tickets to be...
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Product
340B Architect is very easy to use. The product is integrated with our wholesaler's system, and that...
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Product
The issue I have is that when we try to run reports, especially when we are preparing for audits,...
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Relationship
The vendor’s development and training teams are good. The customer support is a little lacking...
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Operations
Given the state that our software was in when it got to me, I have to wonder what the implementation...
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Relationship
We had an NDC problem, and Macro Helix worked with us to develop a custom solution.
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Culture, Value
Anything Macro Helix charges us for is already prenegotiated in the contract. There aren’t mystery...
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Relationship
Things go smoother because we have an account manager holding our hand. We have a strong...
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Relationship
The problems that we have are pretty complex and not really things that people at an 800 number are...
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Product
The product is pretty slow online. Macro Helix will send out warnings when there are delayed lag...
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Relationship, Operations
I would like the vendor to encourage us to make changes that will help us out. We recently...
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Product
Macro Helix was purchased by McKesson, so if someone utilizes McKesson as their wholesaler, then...
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Relationship
Macro Helix is not quite the same company they once were. There are some things that the vendor has...
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Relationship, Operations
An opportunity for improvement for Macro Helix is to have better customer service from the support...
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Operations
Things seem to get lost very easily in the vendor's implementations. We were working on implementing...
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Culture, Product
Part of the system works the way it was promoted to, and part of it doesn't. The actual system...
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Loyalty, Relationship
Macro Helix is working on things. They have been pretty good with manufacturer restrictions.
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Relationship
I would tell others that the system is a good platform and that the vendor provides good service. It...
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Loyalty
When our contract with Macro Helix ends, we are looking to switch systems. We have looked at...
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Relationship
The overall 340B Architect platform and the vendor's customer service have really gone downhill. The...
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Product
I would rather see scripts that are entered into the system as prescriptions are sent out the door...
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Value
Macro Helix hasn’t increased our rate since we started. They did give us a choice with our charges....
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Relationship
Macro Helix has so much turnover that nobody knows what they are doing. I could do the vendor's job...
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Relationship, Product
Macro Helix’s updates have been going pretty well with the times and all the manufacturers, so I...
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Relationship
Recently, the vendor's support people have become easier to contact. However, when we contact them...
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Operations, Product, Value
Macro Helix offered a ton of reports, but when I tried to test their math on the reports, it didn't...
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Relationship
I would tell a peer at a small facility to stay away from Macro Helix The vendor doesn't pay...
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Relationship, Value
We have had several large issues with Macro Helix, like settings being changed or fees not being...
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Operations
Macro Helix is good at sending out communication about the training they have available, but if...
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Relationship
Macro Helix is very transparent, and their software flows well. They reach out every month to talk...
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Operations
Macro Helix has good training videos, and they follow up on tickets very quickly. They are always available....
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Product
The product picks up everything. If our data feeds are fine, everything works on the Macro Helix...
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Loyalty, Relationship
Macro Helix adapts to a lot of the changes in the market. There are a lot of lawsuits and changes...
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Loyalty
We are going to open a consolidated service center, and Macro Helix does not have a solution that...
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Relationship, Product
Macro Helix has been a good business partner. We have helped them develop a lot of the technologies...
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