340B Architect Commentary
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Jackson Tate
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User Commentary

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Analyst/Coordinator

Culture, Loyalty, Relationship

Macro Helix has not been as responsive as they used to be in the past; that is my biggest thing with...

Feb 2024
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Analyst/Coordinator

Product

It is pretty easy for me to navigate the menus and settings in 340B Architect. I have that pretty...

Feb 2024
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Analyst/Coordinator

Relationship

It would be nice if Macro Helix had a little more robust customer support or technical support...

Feb 2024
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Analyst/Coordinator

Operations

I don't know whether it is my fault that I haven't watched any recent training from Macro Helix or...

Feb 2024
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Analyst/Coordinator

Product

Macro Helix struggles with flexibility and being able to offer solutions for an organization that...

Feb 2024
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Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
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Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
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Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
||
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Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
||
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Director

Relationship, Product

I want additional help running reports and other features, but unfortunately, Macro Helix doesn't...

Jan 2024
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Manager

Relationship, Product

Macro Helix finally implemented the ability to change the status on our hospital sites. They had...

Jan 2024
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Manager

Relationship

The vendor is slower than other vendors. They maybe let us know when they have gotten the...

Jan 2024
||
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Manager

Relationship

We are pretty satisfied with 340B Architect. The vendor gets pretty involved when we report issues,...

Jan 2024
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Manager

Loyalty, Value

We see outcomes from Macro Helix. If it wasn't for them, we definitely wouldn't be where we are today....

Jan 2024
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Director

Relationship

Our satisfaction with Macro Helix mostly revolves around our account representative, who is our...

Jan 2024
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Director

Operations

The 340B Architect software is very complicated. There are a lot of switches, settings, and all...

Jan 2024
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Director

Product, Product

The reporting in 340B Architect is good. It gives us a lot of options and reports, so we can drill...

Dec 2023
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Director

Relationship

Macro Helix has split billing, so there isn't much that goes on in the system's back end. We don't...

Nov 2023
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Director

Product

The vendor's reports are simple when it comes to us doing self-audit reports for HRSA. The system's...

Nov 2023
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Director

Relationship, Product

We cannot easily reverse claims in the system. We have to call the vendor for that, and that takes...

Nov 2023
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Director

Product

Macro Helix has implemented a process where we can change certain claims, but we can't change all of...

Nov 2023
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Analyst/Coordinator

Product

We haven't really had too many hurdles when it comes to dealing with Macro Helix. The system orders...

Nov 2023
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Analyst/Coordinator

Relationship

Macro Helix tries to keep their promises, but there is definitely a lag time with them. For the most...

Nov 2023
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Analyst/Coordinator

Relationship

Macro Helix is pretty good when we ask about integration options. The vendor is pretty quick to find...

Nov 2023
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Analyst/Coordinator

Operations

Without training, a lot of end users wouldn't be able to figure out the system. There are a lot of...

Nov 2023
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Analyst/Coordinator

Relationship

Macro Helix is really good at communicating with us about cases. If we put a case in, they will...

Nov 2023
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Analyst/Coordinator

Relationship, Product

We haven't really found other programs that are as robust as 340B Architect. Macro Helix has been...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Macro Helix is a little slow when it comes to sending out updates and improvements. It takes the...

Nov 2023
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Manager

Operations

In general, Macro Helix has a much better implementation process than some other vendors we have...

Oct 2023
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Manager

Relationship

When we have a problem with 340B Architect, we work through a ticket system. There have been times...

Oct 2023
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Manager

Loyalty

340B Architect has been head and shoulders better than our last solution, but that isn't to say it...

Oct 2023
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Manager

Relationship

Macro Helix is continually working on improvements and asking for customer feedback, and we have...

Sep 2023
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Manager

Operations

The implementation process for the product is fairly smooth. The vendor has dedicated teams that...

Sep 2023
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Manager

Relationship, Product

The one thing that I have always thought of as a huge pro of Macro Helix is that they allow us to...

Sep 2023
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Manager

Relationship

With Macro Helix, I would say there are some things here and there that we ask of them, but the...

Sep 2023
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Manager

Relationship

Our account manager with Macro Helix is very responsive and helpful, but the overall support team is...

Sep 2023
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Manager

Relationship

Anytime I have asked to speak to a leader of a particular department at Macro Helix or have wanted...

Sep 2023
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Manager

Culture, Loyalty, Relationship

We went through the whole RFP process with Macro Helix and other vendors, and Macro Helix showed us...

Sep 2023
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Director

Value

Macro Helix is really good about not charging for every little thing. We don't receive unexpected...

Sep 2023
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Director

Loyalty, Relationship, Product

There have been some requests for new functionality that Macro Helix has delivered on. That has been...

Sep 2023
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Director

Operations

Our biggest concern with our implementation of the system was with some of the vendor's turnaround...

Sep 2023
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Director

Operations

We don't use a lot of Macro Helix's training because we have had the system for so long. I have a...

Sep 2023
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Director

Culture, Loyalty, Product

The system is a web-based client software that I have found to be pretty intuitive. If we were to...

Sep 2023
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Director

Relationship

We have an individual account executive from Macro Helix who works for us directly, and they manage...

Sep 2023
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Manager

Product

340B Architect is due for a nice big upgrade to make it a little more streamlined.

Sep 2023
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Manager

Operations

Usually, our representative does some live demos to show us things, and there are webinars to take...

Sep 2023
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Manager

Product, Value

Macro Helix puts the onus on each hospital to manage all of the restricted NDCs, and it would be so...

Sep 2023
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Manager

Relationship

The one thing Macro Helix could do more is review our accounts and our overall performance and give...

Sep 2023
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Manager

Operations, Product

Macro Helix is providing some upgrades, and they have done some good things in the last year or so,...

Sep 2023
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Manager

Relationship

Macro Helix has all these customers, and they have a feel for what is going on in the industry, so...

Sep 2023
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Analyst/Coordinator

Operations

Macro Helix has some really good people working at a higher level, and we had some really great team...

Sep 2023
||
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Analyst/Coordinator

Relationship

The biggest issue I have with Macro Helix is the timeliness of support. Real-time support would be...

Sep 2023
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Analyst/Coordinator

Relationship

I would really like to see a dedicated account representative to advocate for us because we are...

Sep 2023
||
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Manager

Value

We have seen thousands of dollars of savings for the system because of our project. We were able to...

Sep 2023
||
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Manager

Relationship

Macro Helix is pretty supportive. We don't engage with team members who work for them very often...

Sep 2023
||
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Manager

Product

We would like more help with maintaining part of the system. The system matches our items in our...

Sep 2023
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Manager

Product

The system is better suited for split billing than for contract pharmacies. It provides easier...

Sep 2023
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Analyst/Coordinator

Culture

When it comes to contract pharmacy, the vendor’s value has gone down. Manufacturers have changed a...

Aug 2023
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Analyst/Coordinator

Relationship, Product

I always thought Macro Helix was pretty good. I know their tools, and they have good, easy-to-use...

Aug 2023
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Analyst/Coordinator

Culture, Value

The main value point for Macro Helix is that they keep mixed-use and contract-pharmacy pieces...

Aug 2023
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Analyst/Coordinator

Relationship

Macro Helix’s IT support is very good. If we have an issue or your utilization report is missed,...

Aug 2023
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Analyst/Coordinator

Product

The vendor’s technology is simple and database driven. There is no guesswork if we need to print...

Aug 2023
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Analyst/Coordinator

Relationship

During the last few years, we have had a couple of different account managers. Macro Helix has...

Aug 2023
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Analyst/Coordinator

Relationship

We have had some struggles with Macro Helix. When we communicate with them, we communicate with five...

Aug 2023
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Analyst/Coordinator

Value

We started with a different Macro Helix program designed to allow us to accumulate funds on specific...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Value

The product is promoted more as a set-and-forget type of thing, but like with everything else, we...

Aug 2023
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Analyst/Coordinator

Product

The interoperability seems to be just fine. 340B Architect doesn't really interface with anything on...

Aug 2023
||
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Analyst/Coordinator

Relationship

We have had some problems, and the manufacturers are trying to claw back whatever they can because...

Aug 2023
||
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Analyst/Coordinator

Loyalty

We have discussed going with different vendors simply because there are some neat things that other...

Aug 2023
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Analyst/Coordinator

Product

Anybody that is doing relatively decently with 340B Architect has to babysit it. That is probably...

Aug 2023
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Analyst/Coordinator

Relationship

I could see how staying on top of laws and changes could be a problem for Macro Helix. Not...

Aug 2023
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Analyst/Coordinator

Operations

There have been growing pains since we were new to 340B software when we first came on board with...

Aug 2023
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Analyst/Coordinator

Value

There were several data purges and reloads, and those were expensive for our organization because we...

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations

We wanted someone to work with at Macro Helix. When we threw stuff to the general help desk people,...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

If we don't have someone that can work in 340B Architect on a daily basis, we are going to get...

Aug 2023
||
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Analyst/Coordinator

Product

I don't get a lot of phone calls saying that orders don’t come in. I get calls like that, but when I...

Aug 2023
||
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Director

Product

Overall, things continue to go well with Macro Helix, and 340B Architect is good. 340B Architect...

Aug 2023
||
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Director

Loyalty, Relationship

The biggest frustration that we have had with Macro Helix over the last little while is with their...

Aug 2023
||
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Director

Relationship

Macro Helix does a mostly good job of making promises; if Macro Helix says they are going to do...

Aug 2023
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Director

Loyalty, Operations

It will take Macro Helix long enough to make improvements in the implementation and training that my...

Aug 2023
||
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Director

Relationship, Product

We are testing certain things in the product that weren't working well, and now we are realizing...

Jul 2023
||
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Director

Product

340B Architect has great features that help us navigate through blocking certain NDCs under...

Jul 2023
||
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Director

Product

The speed of Macro Helix’s IT team with processing requests is very poor. There are also some...

Jul 2023
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Director

Product

340B Architect works well to meet our needs.

Jul 2023
||
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Director

Product

340B Architect would be better if we could use it system-wide instead of having to go to each alert...

Jul 2023
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Director

Relationship

The customer service for 340B Architect needs to improve. It takes too long for tickets to be...

Jul 2023
||
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Analyst/Coordinator

Product

340B Architect is very easy to use. The product is integrated with our wholesaler's system, and that...

Jul 2023
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Analyst/Coordinator

Product

The issue I have is that when we try to run reports, especially when we are preparing for audits,...

Jul 2023
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Analyst/Coordinator

Relationship

The vendor’s development and training teams are good. The customer support is a little lacking...

Jun 2023
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Analyst/Coordinator

Operations

Given the state that our software was in when it got to me, I have to wonder what the implementation...

Jun 2023
||
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Manager

Relationship

We had an NDC problem, and Macro Helix worked with us to develop a custom solution.

Jun 2023
||
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Manager

Culture, Value

Anything Macro Helix charges us for is already prenegotiated in the contract. There aren’t mystery...

Jun 2023
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Manager

Relationship

Things go smoother because we have an account manager holding our hand. We have a strong...

Jun 2023
||
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Analyst/Coordinator

Relationship

The problems that we have are pretty complex and not really things that people at an 800 number are...

Jun 2023
||
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Analyst/Coordinator

Product

The product is pretty slow online. Macro Helix will send out warnings when there are delayed lag...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

I would like the vendor to encourage us to make changes that will help us out. We recently...

Jun 2023
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Manager

Product

Macro Helix was purchased by McKesson, so if someone utilizes McKesson as their wholesaler, then...

Jun 2023
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Manager

Relationship

Macro Helix is not quite the same company they once were. There are some things that the vendor has...

Jun 2023
||
(0)
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Manager

Relationship, Operations

An opportunity for improvement for Macro Helix is to have better customer service from the support...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Things seem to get lost very easily in the vendor's implementations. We were working on implementing...

Jun 2023
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Analyst/Coordinator

Culture, Product

Part of the system works the way it was promoted to, and part of it doesn't. The actual system...

Jun 2023
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Analyst/Coordinator

Loyalty, Relationship

Macro Helix is working on things. They have been pretty good with manufacturer restrictions.

Jun 2023
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Analyst/Coordinator

Relationship

I would tell others that the system is a good platform and that the vendor provides good service. It...

Jun 2023
||
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Analyst/Coordinator

Loyalty

When our contract with Macro Helix ends, we are looking to switch systems. We have looked at...

Jun 2023
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Analyst/Coordinator

Relationship

The overall 340B Architect platform and the vendor's customer service have really gone downhill. The...

Jun 2023
||
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Analyst/Coordinator

Product

I would rather see scripts that are entered into the system as prescriptions are sent out the door...

Jun 2023
||
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Analyst/Coordinator

Value

Macro Helix hasn’t increased our rate since we started. They did give us a choice with our charges....

Jun 2023
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Analyst/Coordinator

Relationship

Macro Helix has so much turnover that nobody knows what they are doing. I could do the vendor's job...

Jun 2023
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Analyst/Coordinator

Relationship, Product

Macro Helix’s updates have been going pretty well with the times and all the manufacturers, so I...

Jun 2023
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Director

Relationship

Recently, the vendor's support people have become easier to contact. However, when we contact them...

May 2023
||
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Director

Operations, Product, Value

Macro Helix offered a ton of reports, but when I tried to test their math on the reports, it didn't...

May 2023
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Director

Relationship

I would tell a peer at a small facility to stay away from Macro Helix The vendor doesn't pay...

May 2023
||
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Director

Relationship, Value

We have had several large issues with Macro Helix, like settings being changed or fees not being...

May 2023
||
(0)
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Director

Operations

Macro Helix is good at sending out communication about the training they have available, but if...

May 2023
||
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Manager

Relationship

Macro Helix is very transparent, and their software flows well. They reach out every month to talk...

May 2023
||
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Manager

Operations

Macro Helix has good training videos, and they follow up on tickets very quickly. They are always available....

May 2023
||
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Manager

Product

The product picks up everything. If our data feeds are fine, everything works on the Macro Helix...

May 2023
||
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Manager

Loyalty, Relationship

Macro Helix adapts to a lot of the changes in the market. There are a lot of lawsuits and changes...

May 2023
||
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Director

Loyalty

We are going to open a consolidated service center, and Macro Helix does not have a solution that...

May 2023
||
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Director

Relationship, Product

Macro Helix has been a good business partner. We have helped them develop a lot of the technologies...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Macro Helix has been pretty responsive. There are a lot of changes going on with the manufacturers’...

Apr 2023
||
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Analyst/Coordinator

Relationship, Relationship

We meet with Macro Helix regularly and discuss our challenges. The fact that we see those things...

Apr 2023
||
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Analyst/Coordinator

Product, Product

The consolidated reporting is useful. The fact that Macro Helix automatically dumps data back into...

Apr 2023
||
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Macro Helix needs a web portal for tasks. Currently, we can submit tasks, but we can't go to the...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Macro Helix is committed to the 340B process and has long-term stakes in that process, so they are...

Apr 2023
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Director

Product

The product can gather accumulations in our different remote areas, and that makes it user friendly....

Apr 2023
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Director

Relationship, Operations

We have a 340B team doing most of our background work these days. For the most part, the vendor has...

Apr 2023
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Director

Relationship, Operations

The integration went well. The vendor was responsive to what we needed, and then they fixed things quickly....

Apr 2023
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Director

Operations, Product

We started with a clean slate. The vendor gathered data from our previous 340B split billing...

Apr 2023
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Director

Relationship

Pretty much everyone from Macro Helix that we worked with had significant input in solving problems...

Apr 2023
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Manager

Loyalty, Operations, Product

Macro Helix has a lot in their vision. I think they want to do a lot of good things, but those...

Apr 2023
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Manager

Loyalty, Operations, Product

Because Macro Helix was one of the first vendors out there when 340B exploded back in 2010 and they...

Apr 2023
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Manager

Relationship

I like how Macro Helix has teams set up so that we have one strategic account manager to go to, but...

Apr 2023
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Manager

Product

In terms of using 340B Architect, it is very straightforward. The screens are easy to navigate...

Apr 2023
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Manager

Relationship

Macro Helix does a good job of communicating when they are going to have new releases or downtime...

Apr 2023
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Manager

Product

We have multiple facilities that are 340B, and there are a number of functionalities in Macro Helix...

Apr 2023
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Manager

Product

There is a lot of report access, and those reports are good for the users, but it seems like some...

Apr 2023
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Manager

Product

While 340B ESP is still brand new, there could be enhancements to some of the 340B ESP reports that...

Apr 2023
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Manager

Relationship

Recently, service tickets have been taking a very long time. There has been some unresponsiveness to...

Apr 2023
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Analyst/Coordinator

Product

The ability to apply certain rules within the Macro Helix system is a lot easier than it is for...

Mar 2023
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Analyst/Coordinator

Operations, Product

Out of all of the 340B systems, Macro Helix's system is the easiest to use with our EMR. The EMR,...

Mar 2023
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Analyst/Coordinator

Relationship

The biggest challenge with Macro Helix is that if an account is small, the vendor doesn't give the...

Mar 2023
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Analyst/Coordinator

Relationship

Our account manager, who we meet with very regularly, stays on top of all of our tickets and pushes...

Mar 2023
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Analyst/Coordinator

Product

I would like it if Macro Helix made their reports easier. They have a ton of reports, and they are...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

Macro Helix is so good at ongoing training. They are good about keeping their promises and...

Mar 2023
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Manager

Relationship, Operations

Macro Helix’s support team has gone way downhill. The vendor needs to hire more people to support us...

Mar 2023
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Analyst/Coordinator

Relationship, Operations

Macro Helix is the devil we know; they just don't have the support that they used to. When we first...

Mar 2023
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Analyst/Coordinator

Operations

I can't imagine being a new customer and coming in and doing an implementation. The last...

Mar 2023
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Analyst/Coordinator

Product

I like that Macro Helix added the 340B monitor. That is good. I like how most of the utilization and...

Mar 2023
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