340B Architect Commentary
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Jackson Tate
Engagement Partner
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User Commentary
Loyalty, Relationship
We aren't satisfied with Macro Helix’s support. We don't have a dedicated support team, and it takes...
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Product
The written location logic in 340B Architect is not perfect, and we still have to go through and...
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Value
Macro Helix nickel-and-dimes for every single line. If my retail pharmacy is submitting something...
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Relationship
I keep telling Macro Helix that they know their stuff, so I need them to help me know what to do,...
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Operations
There is no training out there from Macro Helix that I'm aware of, apart from their webinars they do...
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Product
We don’t like Macro Helix’s lack of ability and desire to tailor my program to fit the needs of my...
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Relationship
We would like more of a dedicated person at Macro Helix that I can contact instead of a generic...
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Relationship
I have had the same Macro Helix technician on multiple different cases, and they seem to have to...
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Relationship
An issue we are having right now with 340B Architect is that we have some patients whose data isn't...
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Relationship, Product
One thing that 340B Architect is strong on is the rebate program. They were going to be able to get...
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Relationship, Product
Reporting is the main area of improvement for Macro Helix. There are many reports available, but...
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Relationship, Product
Macro Helix is doing a good job of keeping up with 340B changes. With updates like the new rebate...
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Value
Macro Helix’s billing is good. We established it a long time ago, and they have been consistent....
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Value
There are a fair number of fees. I had a little history with another program before we switched to...
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Product
340B Architect just works, at least on the mixed-use side. The 340B program is a very important...
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Loyalty, Relationship
Macro Helix is responsive when it comes to drug manufacturer restrictions; they are working and...
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Product
One nice thing is that 340B Architect is fully integrated with our wholesaler. If an organization is...
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Loyalty, Relationship, Product
I would tell Macro Helix to keep working on their reporting functionality. It is really good. We...
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Operations
Macro Helix is very responsive. Their training modules are okay. They get us where we need to be. We...
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Relationship, Product
Macro Helix does a lot of proactive messaging and proactive building, and that helps us stay ahead....
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Culture
During the contract renewal, Macro Helix is open to negotiating the current fees, reducing those a...
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Product
On the Macro Helix side, there are a lot of covered entities being forced into alternative...
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Relationship, Operations
Our Macro Helix account manager is much more knowledgeable about how the system works than our...
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Relationship, Product
There is never going to be a perfect third-party administrator (TPA); there are always going to be...
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Relationship
When we have very unique scenarios or questions for Macro Helix, there is involvement from other...
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Loyalty, Relationship
We have reviewed other vendors, and there have been solutions that other vendors have offered that...
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Loyalty
We considered leaving Macro Helix when our contract renewal came up, but ultimately, we decided that...
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Value
I do not think Macro Helix is doing anything cutting-edge. The cutting-edge work comes from human...
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Product
I do not like 340B Architect. The only real positive is Macro Helix's tight integration with...
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Product
From a functional standpoint, 340B Architect is very good. Its reports are good, and it brings in...
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Relationship
Macro Helix has had some turnover, and that makes things harder. Honestly, that is a challenge...
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Culture
Our organization backed out of working with Macro Helix. We liked Macro Helix. They did good work....
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Loyalty
Macro Helix is not doing as much development as they used to. I’m not clear on their long-term plan....
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Relationship
Macro Helix's support people are slow to respond and to make corrections or changes. Tickets...
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Relationship
I don't like that Macro Helix is affiliated with McKesson. McKesson is the largest wholesaler in the...
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Relationship, Product
I like that Macro Helix is a leading provider. Large customers are sometimes able to receive...
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Operations, Product
340B Architect offers a solid solution, but that solution doesn't include all of the bells and...
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Value
With 340B Architect, the cost and lift required to make changes is so significant that there are...
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Product
I like that with 340B Architect, I don't have to worry about program compliance. Knowing that we...
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Product
340B Architect's stability and reliability are okay, but its design is kind of clunky. If I were to...
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Relationship
If I have a ticket open with Macro Helix, Macro Helix's people will repeatedly call me after I have...
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Relationship
I don't know what is coming down the pike with Macro Helix. I just get more frustrated. I want more...
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Relationship, Value
Macro Helix seems stunned when I have questions about things, and I never feel like things get...
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Product
The dashboard is straightforward and easy to use.
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Relationship
The customer service needs to be improved. Macro Helix needs to have better qualification options....
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Product
340B Architect is not user-friendly for customization. It will automatically qualify scripts based...
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Value
On the contract pharmacy side, I think Macro Helix’s fees are a little high.
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Product
The system is very easy to work with and maneuver through. It is easy to see what is going on with...
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Relationship, Operations
The training has kind of fallen off a little over the years. We had some difficulties getting an...
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Relationship
With Bausch Health removing themself from the 340B program, Macro Helix was very proactive and...
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Relationship
Macro Helix’s system interfaces with other vendors’ systems, and we haven't had any issues to note....
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Product
Overall, 340B Architect is a pretty basic dashboard itself. It has a lot of the same functions that...
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Operations
One of the greatest positives of Macro Helix is that they have a great implementation team. When an...
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Relationship
There really haven't been that many problems that we have needed executive involvement from Macro...
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Product, Value
I like that when everything is flowing well in the system, we will get the data the next day, and...
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Product
We have trouble with getting our files integrated in the system. We also have trouble with...
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Relationship
We are pretty mature clients, so most of our problems are just the daily things. Sometimes something...
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Product
The overall strength of the product is that because it is a lot more mature than it once was, it is...
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Product
I'm not sure Macro Helix has introduced any new technology. I'm sure there have been improvements to...
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Value
We are driven by upper management to get more out of the 340B program. And we have successfully been...
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Culture, Loyalty
Macro Helix wasn't our first choice. Our first choice was whatever a different vendor was offering....
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Loyalty, Product
We have checked out a few other vendors over the years, but I think we have come to the conclusion...
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Value
We carve in Medicaid, and the vendor doesn't do a very good job. They used to have a product that...
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Value
Macro Helix charges for every little nitpicky thing. When we opened our outpatient pharmacy, for...
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Operations
We don't really get any training or initial information from Macro Helix on 340B Architect. They...
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Operations
Macro Helix has webinars coming out now with things that they are updating, and they are giving more...
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Loyalty, Relationship
My biggest frustration with Macro Helix is how long tickets stay open. They change the ticket...
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Relationship, Product
I have an ongoing issue that I have been trying to resolve with the vendor since last year, and we...
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Relationship
In its current state, we wouldn't buy the system again if we had a choice. Macro Helix doesn't...
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Relationship
Right now, the vendor's support goes through a ticketing system, but that isn't an efficient...
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Operations, Product
A while ago, we went through a massive upgrade, and there was some fallout in the setup. Users...
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Relationship, Product
Macro Helix has improved a bit in terms of helping us navigate drug manufacturer restrictions, but...
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Relationship
Macro Helix is creating pain points for us here and there. For example, there have been times when...
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Relationship, Operations
We haven't had a dedicated support person from Macro Helix for a while now. In the past, we could...
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Relationship, Product
We have had the solution for a while, and our team understands how to use it. The system has been...
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Product
We have standardized how we use the system across different entities, but I would rate other vendors...
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Operations
When new users came, Macro Helix gave an initial training, which was overwhelming because there was...
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Loyalty, Product
I assume Macro Helix is working on the new technology we want to see. With all the anticipated...
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Relationship
Macro Helix assigns support tickets a number. When a bunch of tickets are open and Macro Helix tells...
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Relationship
We have had to bring higher-level people from Macro Helix in, but we haven't had to do that...
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Relationship
Sometimes I feel like I should be able to get an answer right when I open a ticket with Macro Helix....
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Culture, Value
Because of the contract that we are in with Macro Helix, I don't feel that we are nickel-and-dimed....
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Relationship, Product
I wouldn't buy 340B Architect again. There is no perfect third-party administrator (TPA), but we...
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Operations, Product
Macro Helix created a new functionality where the business has hands-on access to manage new users...
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Relationship, Operations
In the past year or so with Macro Helix, nothing has hit the fan, but at the same time, we took a...
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Operations, Product
I find the solution to be a little cumbersome sometimes when we are trying to place an order through...
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Relationship
The customer service ticketing portal should be revised because when we have an issue and submit a...
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Relationship
My issues with Macro Helix have to do with their customer service. If I have questions or issues, I...
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Product
340B Architect seems like it does the job. It keeps track of my accumulations by NDC. That is...
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Culture, Relationship, Operations
340B Architect is a good product; it just takes a little more effort to utilize the system than it...
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Relationship
Trying to navigate Macro Helix’s hierarchy is sometimes a bit more difficult. We don’t have a go-to...
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Operations
We would like Macro Helix to provide more scheduled and ongoing services and force the issue of...
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Relationship, Product
340B Architect is pretty easy, except for the reports. 340B Architect does integrate very well....
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Relationship
Macro Helix’s customer service is good. I usually get the same few people all the time. They work to...
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Relationship, Operations
When Macro Helix has updates or when we need help getting what the contacted vendors want, I just...
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Culture, Value
Macro Helix is really good at their billing. They do a little price increase every year, but the...
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Relationship, Product
My use of 340B Architect is limited, but drug manufacturer restrictions are not top of mind for me....
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Loyalty, Product
340B Architect works well. It integrates with our wholesaler, so that makes things a lot easier....
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Relationship
Macro Helix’s support people are helpful. Whenever we have an issue, we can generally get it...
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Operations
Not much training is offered for 340B Architect. I know the basic function hasn't changed, so we...
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Commentary Summary
Comment Type Breakout