340B Architect Commentary
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Jackson Tate
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Analyst/Coordinator

Product

340B Architect is my favorite because of its intuitiveness, its reporting, and its ability to pull...

Sep 2024
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Analyst/Coordinator

Operations

When we went live with Macro Helix, they made us feel like we owned our data. We had to know the...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

Macro Helix has done a pretty good job of helping us navigate drug manufacturer restrictions. These...

Aug 2024
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Analyst/Coordinator

Culture, Relationship

Macro Helix keeps their promises. Any promises that are not kept are because of misunderstandings...

Aug 2024
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Analyst/Coordinator

Loyalty, Value

Macro Helix used to have a product called NDC Architect, and we implemented that for a little while...

Aug 2024
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Analyst/Coordinator

Relationship

We would recommend 340B Architect. It integrates very well, and it is very easy to use. We also have...

Aug 2024
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Analyst/Coordinator

Culture, Relationship, Operations

We have had a couple of hiccups with Macro Helix. They would benefit from having one individual be...

Aug 2024
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Analyst/Coordinator

Value

One of the things we have to remember with all of these products is that it is definitely garbage in...

Aug 2024
||
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Analyst/Coordinator

Product

Lately, there have been failures or breakdowns somewhere in the system every now and again....

Aug 2024
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Analyst/Coordinator

Relationship, Value

We have a couple of issues going on right now that are taking some time to resolve. While they will...

Aug 2024
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Analyst/Coordinator

Relationship

When it comes to support, Macro Helix still struggles with handing us off to different teams....

Aug 2024
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Analyst/Coordinator

Product, Value

The way qualifiers are set up right now in 340B Architect means that we have to go through and...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

We were severely limited in the way that a part of 340B Architect was set up, and it took Macro...

Aug 2024
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Director

Culture, Operations

For training, we would like Macro Helix to give us a really good set of definitions for each of the...

Jul 2024
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Director

Product

340B Architect is integrated with our purchasing platform, so our buyers can see accumulated...

Jul 2024
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Director

Relationship

Macro Helix is going the wrong way with the support for their split billing component. That is where...

Jul 2024
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Director

Relationship, Operations, Product

340B Architect's ease of use has gotten worse. The vendor just upgraded their user-access platform,...

Jul 2024
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Director

Loyalty, Relationship

I don't understand what Macro Helix's game plan is anymore. I haven't heard of any upcoming useful...

Jul 2024
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Director

Loyalty, Relationship

If Macro Helix continues to deliver poor service, we will do an RFP with our split billing vendor....

Jul 2024
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Analyst/Coordinator

Operations

The training has been pretty good. We recently went through a bunch of training. I'm always asking...

Jun 2024
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Analyst/Coordinator

Product

The system is easy for me because I'm used to looking at and playing with it. As far as a buyer...

Jun 2024
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Analyst/Coordinator

Product

In terms of all the new things and bells and whistles that Macro Helix put in the system recently, I...

Jun 2024
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Analyst/Coordinator

Value

Macro Helix provided a functionality that was supposed to help us identify savings opportunities and...

Jun 2024
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Analyst/Coordinator

Relationship

When we open up a ticket, the vendor immediately emails us the ticket number, and that is great, but...

Jun 2024
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Analyst/Coordinator

Product

The system is doing the splitting for us. It is producing reports for us and getting the basics done....

Jun 2024
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Analyst/Coordinator

Loyalty, Value

We have a pharmacy that doesn't use Macro Helix's system at all for logic. We threw the system in...

Jun 2024
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Analyst/Coordinator

Culture, Value

There is information on the system that includes pricing, but only one page is accurate. When we...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

The vendor makes empty promises. We are told they are working on things and top priorities, but...

Jun 2024
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Analyst/Coordinator

Operations

There is an opportunity for consistent improvement because in some of our recent implementations,...

Jun 2024
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Analyst/Coordinator

Culture

We have a contract, and we have the ability to negotiate some of the pricing.

Jun 2024
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Analyst/Coordinator

Relationship, Operations

We have a good working relationship with our connections and training people at Macro Helix....

Jun 2024
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Analyst/Coordinator

Loyalty

We have looked before to move. When the contract expires, we will be looking again to change. One of...

Jun 2024
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Analyst/Coordinator

Value

Years ago, we identified an issue where information that we sent to Macro Helix's system wasn't...

Jun 2024
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Analyst/Coordinator

Operations, Product

Recently, Macro Helix put in some new functionality that is supposed to be better because now the...

Jun 2024
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Director

Relationship, Product

Macro Helix claims to have a process for navigating drug manufacturer restrictions, but it doesn't...

Jun 2024
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Director

Product

Macro Helix’s recent update was supposed to go smoother than it did.

Jun 2024
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Director

Loyalty

We are considering moving away from 340B Architect because it doesn't meet all of our needs. It...

Jun 2024
||
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Director

Value

Some things that are going well with 340B Architect are account management and 340B Impact. 340B...

Jun 2024
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Director

Loyalty

We are considering continuing with Macro Helix because of features like their live updates of...

Jun 2024
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Analyst/Coordinator

Relationship

Getting any sort of support now has to have an escalation path. We have to have somebody other than...

Jun 2024
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Analyst/Coordinator

Product

Macro Helix has a process for navigating drug manufacturer restrictions that works nicely, but we...

Jun 2024
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Analyst/Coordinator

Culture, Relationship

We haven't had a designated account representative for a long time now. One person keeps telling us...

Jun 2024
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Analyst/Coordinator

Value

The fees to run a contract pharmacy through Macro Helix are ridiculous. From my understanding, Macro...

Jun 2024
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Analyst/Coordinator

Relationship

We are finding things and then sending them to Macro Helix, and then the vendor says those things...

Jun 2024
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Analyst/Coordinator

Culture, Operations, Product

Macro Helix had a huge snafu with their last upgrade, and orders didn't get split and placed. We...

Jun 2024
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Analyst/Coordinator

Product

Without Macro Helix, my life would be a lot harder. That doesn't mean I am satisfied with the...

Jun 2024
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Analyst/Coordinator

Loyalty

I would not recommend 340B Architect. It is not what it used to be. If Macro Helix can get it back...

Jun 2024
||
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Analyst/Coordinator

Product

Macro Helix did come out with a new functionality where I can now go in and change users’ access...

Jun 2024
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Analyst/Coordinator

Culture

A partner facility of mine runs their contract pharmacies through 340B Architect; I do not. The...

Jun 2024
||
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Analyst/Coordinator

Product

In terms of just being able to navigate through the 340B Architect platform, the functionality is...

Jun 2024
||
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Manager

Relationship

My biggest concern right now is with Macro Helix’s support people fixing the things that aren't...

May 2024
||
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Manager

Relationship

I have a lot of involvement with my account manager at Macro Helix, and they often let me know that...

May 2024
||
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Manager

Relationship, Operations

340B Architect is very user friendly. I like navigating through the tool. It is pretty...

May 2024
||
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Manager

Culture, Loyalty

Macro Helix works really hard to try to deliver new technology that meets some of the ongoing...

May 2024
||
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Manager

Relationship, Operations, Product

Macro Helix has put a lot of effort forward to attempt to help covered entities manage drug...

May 2024
||
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Analyst/Coordinator

Relationship

I don’t use the support from Macro Helix often, but they have answered everything I have asked.

May 2024
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Analyst/Coordinator

Product

340B Architect is easy to use. It integrates with our wholesaler. It makes sense. Since I started...

May 2024
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Analyst/Coordinator

Product

Sometimes there are limits with trying to extract some data. Macro Helix will do that for us if they...

May 2024
||
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Analyst/Coordinator

Relationship

In terms of the quality of support, I would give Macro Helix one rating on the phone side. But for...

May 2024
||
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Analyst/Coordinator

Relationship

With our previous vendor, I felt like if I called and had an issue, I would be transferred to a...

May 2024
||
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Analyst/Coordinator

Culture, Product

Macro Helix keeps a good record of the files that we send them. 340B Architect is a good solution...

May 2024
||
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Analyst/Coordinator

Operations, Product

With 340B Architect, the ease of use has been challenging at times. That could be because I have...

May 2024
||
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Analyst/Coordinator

Loyalty

We selected 340B Architect to replace our previous product because my director had done some...

May 2024
||
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Analyst/Coordinator

Relationship

Macro Helix always discloses when we get a notice from a vendor about whether they are going to...

May 2024
||
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Director

Product

340B Architect works well to meet our needs.

May 2024
||
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Director

Product

340B Architect would be better if we could use it system-wide instead of having to go to each alert...

May 2024
||
(0)
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Director

Culture

The customer service for 340B Architect needs to improve. It takes too long for tickets to be...

May 2024
||
(0)
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Director

Relationship

We have strong collaboration with the vendor, and we appreciate the conversations we have with them....

May 2024
||
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Director

Relationship, Product

Helping us navigate drug manufacturer restrictions is an area of opportunity for Macro Helix to work...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Macro Helix was a little slow to the game in helping us navigate drug manufacturer restrictions. We...

Apr 2024
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Analyst/Coordinator

Relationship

There are some members of our organization who aren't too happy with what has been occurring with...

Apr 2024
||
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Analyst/Coordinator

Relationship, Operations

The system's functionalities work very well, and they do what the vendor intends for them to do. I...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Macro Helix is allowing us to set our own manufacturer cuts and exclusions. That has been good....

Apr 2024
||
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Analyst/Coordinator

Relationship

I never hear from anyone from Macro Helix other than our representatives. Those representatives are...

Apr 2024
||
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Manager

Culture, Relationship

Macro Helix has relationships with the different large contract pharmacy groups. Sometimes my...

Mar 2024
||
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Manager

Relationship, Operations

With Macro Helix, I have to call back more than once to get something resolved. There was initial...

Mar 2024
||
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Manager

Loyalty, Relationship

We resisted going to 340B ESP for a long time. We finally signed up, but when I asked for Macro...

Mar 2024
||
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Manager

Loyalty

If I recommended 340B Architect, that recommendation would have an awful lot of caveats. I have not...

Mar 2024
||
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Manager

Loyalty, Relationship

Some weird stuff has happened lately with Macro Helix, so my overall satisfaction will probably go...

Mar 2024
||
(0)
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Manager

Product

Macro Helix has developed tools for reporting that have made sending claims to 340B ESP relatively...

Mar 2024
||
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Manager

Value

We have very good value in the fees that we are paying Macro Helix. We have been in the 340B...

Mar 2024
||
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Manager

Culture, Relationship

I don't even really know what Macro Helix promises, but I would say they do not keep promises. One...

Mar 2024
||
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Manager

Operations

We have had very little training from Macro Helix, even during implementations. Because we have been...

Mar 2024
||
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Manager

Relationship

We mostly deal with Macro Helix’s support team. It takes time to get issues resolved with Macro...

Mar 2024
||
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Manager

Relationship

There are some decisions that Macro Helix takes upon themselves to be the keeper of instead of...

Mar 2024
||
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Manager

Loyalty

When Macro Helix was formed, it was a very small company, and they acted as such. Everything was...

Mar 2024
||
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Manager

Operations

Macro Helix’s implementation went very well, and their implementation team is very good. Everyone...

Mar 2024
||
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Director

Product

The only thing that I don't like about the system is how hard and daunting its reports are to use....

Mar 2024
||
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Director

Relationship

Macro Helix sends out emails that can tell us things, but those things aren't always easy to do. We...

Mar 2024
||
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Director

Relationship

Everything from Macro Helix works the way it is promoted to work, and the vendor has done great with...

Mar 2024
||
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Director

Relationship

I don't have any problems with Macro Helix's support. The first person I talk to when I call Macro...

Mar 2024
||
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Manager

Relationship

340B Architect is very adaptive to our needs and integrates really well with our current software....

Feb 2024
||
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Analyst/Coordinator

Culture, Loyalty, Relationship

Macro Helix has not been as responsive as they used to be in the past; that is my biggest thing with...

Feb 2024
||
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Analyst/Coordinator

Product

It is pretty easy for me to navigate the menus and settings in 340B Architect. I have that pretty...

Feb 2024
||
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Analyst/Coordinator

Relationship

It would be nice if Macro Helix had a little more robust customer support or technical support...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

I don't know whether it is my fault that I haven't watched any recent training from Macro Helix or...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Macro Helix struggles with flexibility and being able to offer solutions for an organization that...

Feb 2024
||
(0)
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Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
||
(0)
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Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
||
(0)
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Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
||
(0)
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Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

I want additional help running reports and other features, but unfortunately, Macro Helix doesn't...

Jan 2024
||
(0)
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Manager

Relationship, Product

Macro Helix finally implemented the ability to change the status on our hospital sites. They had...

Jan 2024
||
(0)
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Manager

Relationship

The vendor is slower than other vendors. They maybe let us know when they have gotten the...

Jan 2024
||
(0)
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Manager

Relationship

We are pretty satisfied with 340B Architect. The vendor gets pretty involved when we report issues,...

Jan 2024
||
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Manager

Loyalty, Value

We see outcomes from Macro Helix. If it wasn't for them, we definitely wouldn't be where we are today....

Jan 2024
||
(0)
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Director

Relationship

Our satisfaction with Macro Helix mostly revolves around our account representative, who is our...

Jan 2024
||
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Director

Operations

The 340B Architect software is very complicated. There are a lot of switches, settings, and all...

Jan 2024
||
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Director

Product

The reporting in 340B Architect is good. It gives us a lot of options and reports, so we can drill...

Dec 2023
||
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Director

Relationship

Macro Helix has split billing, so there isn't much that goes on in the system's back end. We don't...

Nov 2023
||
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Director

Product

The vendor's reports are simple when it comes to us doing self-audit reports for HRSA. The system's...

Nov 2023
||
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Director

Relationship, Product

We cannot easily reverse claims in the system. We have to call the vendor for that, and that takes...

Nov 2023
||
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Director

Product

Macro Helix has implemented a process where we can change certain claims, but we can't change all of...

Nov 2023
||
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Analyst/Coordinator

Product

We haven't really had too many hurdles when it comes to dealing with Macro Helix. The system orders...

Nov 2023
||
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Analyst/Coordinator

Relationship

Macro Helix tries to keep their promises, but there is definitely a lag time with them. For the most...

Nov 2023
||
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Analyst/Coordinator

Relationship

Macro Helix is pretty good when we ask about integration options. The vendor is pretty quick to find...

Nov 2023
||
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Analyst/Coordinator

Operations

Without training, a lot of end users wouldn't be able to figure out the system. There are a lot of...

Nov 2023
||
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Analyst/Coordinator

Relationship

Macro Helix is really good at communicating with us about cases. If we put a case in, they will...

Nov 2023
||
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Analyst/Coordinator

Relationship, Product

We haven't really found other programs that are as robust as 340B Architect. Macro Helix has been...

Nov 2023
||
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Analyst/Coordinator

Relationship, Product

Macro Helix is a little slow when it comes to sending out updates and improvements. It takes the...

Nov 2023
||
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