340B Architect
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Jackson Tate
Research Director
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User Commentary
Macro Helix has an excellent implementation team to review the data, but getting the system up to...
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Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...
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I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...
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340B Architect is expensive. Macro Helix is working on integration. They say they want to support...
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Our users have no issues with 340B Architect.
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Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...
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340B Architect is half the price and twice the quality of our previous system.
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The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...
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Macro Helix should have had a high-level discussion with our leadership when they decided to...
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We left our previous vendor for good reasons, but I don't know that there is a good solution out...
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Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....
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The implementation process is very tedious. There is a lot of information, and we have to make a lot...
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The vendor does some auditing for us, but I don't know whether that auditing really teaches me...
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We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....
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I would like to have somebody checking on me. I have an account executive, but they don't care about...
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I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...
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Sometimes when Macro Helix does the upgrades that change the reports, there is a learning curve for...
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As Macro Helix has grown, there have been a few hiccups with staffing turnover. When we were first...
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I have no issues with Macro Helix. They regularly make enhancements to 340B Architect. They usually...
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Macro Helix’s service has really gone downhill lately, and we have had issues with reporting. Our...
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The positive of Macro Helix is it is the devil I know, so I know what to expect and what the vendor...
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As far as I know, Macro Helix is not going anywhere. 340B Architect is well organized, and it is...
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In the past, the vendor did not have two-factor authentication. They were late on that. Our IT folks...
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Anytime the vendor upgrades, the process is a bit of a headache. Overall, the product is a generic...
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The vendor could improve their service. I wish the representatives would be consistent and...
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The vendor is pretty stagnant in terms of new technology. They do the bare minimum to keep the...
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For the continuing training, the vendor offers webinars, but they are very lackluster. The vendor is...
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If I could give a negative rating for receiving our money’s worth from the product, I would. I guess...
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The vendor's implementation specialists have improved. That means that the quality of the vendor's...
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Our end users are hesitant to do some of their more complicated tasks in the system. The system is...
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We have a quarterly review with the vendor where we look at how well we are doing with the system....
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Macro Helix has gotten better at not charging us for every little thing. They are trying to...
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I have a strategic account manager who I have regular meetings with. They cover any questions that I...
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When we began our relationship with the vendor, we set a certain level of expectations. Now, the...
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During upgrades is usually when I contact the vendor a lot and try to get things taken care of. I...
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I learned most of the product on my own without anyone really training me, but I am not...
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Macro Helix has saved us a lot of money with their program.
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There was an update for one of our products, and after that, there was a period of time when 340B...
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When I use the system to do self-audits or other things, it is a little glitchy and slow.
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The vendor has worked hard to correct issues and figure out where problems are. Since we have two...
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The vendor is very quick to correspond back and forth and get things taken care of.
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The product is a little hard for us to use because our physicians rotate through different sites,...
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We have been with Macro Helix for a long time, and they have put some things in place that have been...
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During the difficult COVID-19 time, a lot of my support tickets were being followed up with late in...
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Macro Helix has helped me manage things and not pay higher prices when I shouldn't. Macro Helix has...
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The support services from Macro Helix are very good. If I call in with any inquiry, we get a trained...
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Macro Helix has a good list of reports. I can get any report I need. I can also customize any report...
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The training from Macro Helix is very good. They are detailed and helpful. Also, if I need...
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Macro Helix is very good about compliance, and everything that they do is transparent. I can run...
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I like that we have an account manager from 340B Architect who meets with us on a regular basis. I...
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There are other vendors who have excellent systems that will allow them to qualify prescriptions and...
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During our implementation of the product, it would have been nice if we had had more communication...
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340B Architect is part of our long-term plans. We would love to find another system for split...
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The vendor doesn't really keep their promises because we have had some problems with ticket...
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We have called the vendor on some of the charges that they have given us, and their response has...
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Macro Helix needs to upgrade the product. I am an optimistic person, so I hope that in a year, we...
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I think that the vendor's charges are pretty good. We get the entire solution for a monthly price....
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Our implementation of 340B Architect was pretty good. It took a little longer than we expected it...
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340B Architect is a good system to work with. I like its software. It is pretty easy for me to get...
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I haven't seen much new technology from Macro Helix.
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We are able to meet with a representative from Macro Helix who can answer our questions.
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We have had surprising difficulty with Macro Helix in getting quick responses to many of our...
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In the past few years, a number of manufacturers have started announcing that they aren't going to...
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We use several other McKesson products and Macro Helix's product. We have a lot of data coming from...
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Macro Helix has been a longtime partner with us. Simply because of the pain of moving to another...
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The vendor has access to a lot of data beyond what is in Macro Helix's system because they are owned...
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340B Architect’s portal has a robust uptime. There are not a whole lot of technical failures. The...
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Macro Helix has engaged us in new products options and gotten our feedback on new things. Macro...
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Macro Helix unfortunately has frequent slowness in terms of responding to some of our troubles and...
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With Macro Helix’s product, we wanted optimization and savings for the organization. We wanted data...
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Large organizations get 340B Architect and add on to it. There are multiple organizations using the...
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The vendor's support has been getting worse. I know the vendor's employees are working from home,...
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A lot of 340B software companies have to work with a backbone third-party administrator. Macro Helix...
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Macro Helix launched a new product to handle referrals, but there were a lot of bugs in the system....
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Macro Helix used to have a white-glove service that gave clients their own personal support person...
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I have been really happy with Macro Helix until recently. I have had issues with their support....
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I like the ease of use of the Macro Helix interface. I know where to go for what. I am able to...
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I really like the crosswalk feature in Macro Helix's system. When I purchase new drugs, the...
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When we need something, Macro Helix is pretty much on top of it. They are one of the better vendors....
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Macro Helix doesn't charge us extra for anything. We have had many changes with Macro Helix to...
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Macro Helix did a pretty straightforward implementation. Their initial training is good. For the...
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The software does exactly what the vendor says it will do. The product has a lot of capabilities....
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We have heard that a lot of other vendors nickel-and-dime their clients for every little thing, but...
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We have regular calls with Macro Helix’s strategic account manager to address and escalate any IT...
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Macro Helix works with the customer. We have asked for customizations, and Macro Helix has been able...
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Our biggest pain point with Macro Helix is that they have grown to be so large. As with any company...
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My biggest want for an improvement with Macro Helix is to have our account assigned to a specific...
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Macro Helix appears to be very behind, at least in their IT department. They need to get more people...
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Macro Helix doesn’t avoid charging for every little thing. We also use another solution from the...
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Most of the training is done through Webex meetings, and it is often not at the right time, so we...
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340B Architect achieves its purpose, and part of the barrier is understanding how to maximize using...
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When Macro Helix is doing upgrades and those sorts of things, they are good about notifying us ahead...
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When the product was implemented years ago, it was very new. In retrospect, we were completely set...
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Macro Helix has delivered pretty much everything that they told us they were going to deliver. They...
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Macro Helix kept us informed about things during every step of the implementation. All our questions...
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Macro Helix is always willing to take calls. Timing can sometimes be an issue, but everyone's...
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I find 340B Architect to be intuitive, but some of our teams have some difficulty with it. They get...
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Macro Helix is very proactive. They are always doing updates and reaching out to customers when...
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There is an element of needing to know what information we need from the solution. We mine a lot of...
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One aspect of 340B Architect that we like is the ability to make our data exactly what it is....
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Our own data needs to be very robust so that it can do its job. The product is really easy to use....
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We have used 340B Architect for quite a few years now, and we have been very pleased with it.
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340B Architect is part of our long-term plans, but we may look at other vendors after our contract...
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We were transferred to a new account manager with Macro Helix, and I don’t feel like the new person...
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340B Architect is lacking in terms of our we can deal with direct purchases and how we can run...
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Macro Helix could have helped out a lot more with the manufacturer issues that we have been having....
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340B Architect has a lot of good functionality. We can match purchases and actual utilization for...
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The vendor is very friendly. I would tell others that they have to keep their eyes on 340B...
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We appreciate the addition of our customer-service individual. They are almost like part of our...
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The vendor's fees are generally okay across the board. I have seen presentations from other vendors...
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The only charges that we get from the vendor are the fees for each prescription and for our...
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A lot of the things that are coded in the system make sense, but I often find myself having to ask...
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Users can move around the solution's website super easily. The vendor is constantly upgrading...
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We have been working with the vendor for quite some time. We are very familiar with the product, and...
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The number-one thing I enjoy about the system is the reporting functionality. There are tons of...
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My biggest complaint with the vendor is around their customer service. We have a designated account...
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The firm's speed in responding to enhancement requests could be improved. If there is something we...
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The vendor nickel-and-dimes us for sure. When we were negotiating our contract, we wanted to reduce...
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I have had very limited communication with any of the vendor executives. We really only speak to our...
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The initial implementation was awful. We hated it. We never would have recommended the product after...
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We have a lot of hiccups with our transition of EHRs that we discover on our own through audits. The...
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I like the integration with our wholesaler website. The integration really streamlines the ordering...
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I don't like that we have different IDs for each group of accounts in 340B Architect. Some setting...
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There have been some things that we have asked for from Macro Helix that have taken a long time to...
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The company has changed in recent years. There are more moving parts to Macro Helix now than there...
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Macro Helix does periodically make some updates. Every now and then, they make some change to a rule...
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The product is super important because we work with databases and things that use raw data. The...
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The Macro Helix product is designed to have all kinds of different decision criteria. It has many...
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Macro Helix generally doesn’t want to nickel-and-dime us. They avoid charging us. Macro Helix is...
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The product is not part of our long-term plans. We will always need the software, but it is going to...
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Macro Helix’s support at the go-live was nonexistent and totally unsatisfactory. They basically told...
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The product works the way it works, and it will only work if we can provide what it needs. So in...
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Right now, we have a pretty good account executive. We communicate with that person regularly. They...
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The only contact we have with Macro Helix is through the account executive, and all access to any...
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Macro Helix does a regular assessment, and I like that. They tell us when they see any shortcomings...
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One thing I would recommend would be around Macro Helix’s monitoring of the retail side or contract...
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Macro Helix gives us a flat price, and that is it. Everything I want is readily available and is...
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The implementation was really good. Macro Helix offers resources and support whenever I need them,...
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340B Architect is really robust. It keeps us compliant, and it proactively flags issues. The...
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I would like to see some search functionality or something like that in 340B Architect. The help...
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Whenever I have a question, Macro Helix answers it clearly and completely. They do a lot of...
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We haven’t needed any executive involvement from Macro Helix. They had a really good handoff from...
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Up to this point, Macro Helix has kept all their promises. 340B Architect certainly meets every...
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The training Macro Helix provided was very good. They made sure we understood how the system worked,...
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