340B Architect Commentary
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Jackson Tate
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Analyst/Coordinator

Relationship, Product

I have an ongoing issue that I have been trying to resolve with the vendor since last year, and we...

Jun 2025
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Director

Relationship

In its current state, we wouldn't buy the system again if we had a choice. Macro Helix doesn't...

Jun 2025
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Director

Relationship

Right now, the vendor's support goes through a ticketing system, but that isn't an efficient...

Jun 2025
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Director

Operations, Product

A while ago, we went through a massive upgrade, and there was some fallout in the setup. Users...

Jun 2025
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Director

Relationship, Product

Macro Helix has improved a bit in terms of helping us navigate drug manufacturer restrictions, but...

Jun 2025
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Director

Relationship

Macro Helix is creating pain points for us here and there. For example, there have been times when...

Jun 2025
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VP/Other Executive

Relationship, Operations

We haven't had a dedicated support person from Macro Helix for a while now. In the past, we could...

Jun 2025
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VP/Other Executive

Relationship, Product

We have had the solution for a while, and our team understands how to use it. The system has been...

Jun 2025
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VP/Other Executive

Product

We have standardized how we use the system across different entities, but I would rate other vendors...

Jun 2025
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Analyst/Coordinator

Operations

When new users came, Macro Helix gave an initial training, which was overwhelming because there was...

May 2025
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Analyst/Coordinator

Loyalty, Product

I assume Macro Helix is working on the new technology we want to see. With all the anticipated...

May 2025
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Analyst/Coordinator

Relationship

Macro Helix assigns support tickets a number. When a bunch of tickets are open and Macro Helix tells...

May 2025
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Analyst/Coordinator

Relationship

We have had to bring higher-level people from Macro Helix in, but we haven't had to do that...

May 2025
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Analyst/Coordinator

Relationship

Sometimes I feel like I should be able to get an answer right when I open a ticket with Macro Helix....

May 2025
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Analyst/Coordinator

Culture, Value

Because of the contract that we are in with Macro Helix, I don't feel that we are nickel-and-dimed....

May 2025
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Analyst/Coordinator

Relationship, Product

I wouldn't buy 340B Architect again. There is no perfect third-party administrator (TPA), but we...

May 2025
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Analyst/Coordinator

Operations, Product

Macro Helix created a new functionality where the business has hands-on access to manage new users...

May 2025
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Analyst/Coordinator

Relationship, Operations

In the past year or so with Macro Helix, nothing has hit the fan, but at the same time, we took a...

May 2025
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Analyst/Coordinator

Operations, Product

I find the solution to be a little cumbersome sometimes when we are trying to place an order through...

Apr 2025
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Analyst/Coordinator

Relationship

The customer service ticketing portal should be revised because when we have an issue and submit a...

Apr 2025
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Analyst/Coordinator

Relationship

My issues with Macro Helix have to do with their customer service. If I have questions or issues, I...

Apr 2025
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Analyst/Coordinator

Product

340B Architect seems like it does the job. It keeps track of my accumulations by NDC. That is...

Apr 2025
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Director

Culture, Relationship, Operations

340B Architect is a good product; it just takes a little more effort to utilize the system than it...

Apr 2025
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Director

Relationship

Trying to navigate Macro Helix’s hierarchy is sometimes a bit more difficult. We don’t have a go-to...

Apr 2025
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Director

Operations

We would like Macro Helix to provide more scheduled and ongoing services and force the issue of...

Apr 2025
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Director

Relationship, Product

340B Architect is pretty easy, except for the reports. 340B Architect does integrate very well....

Apr 2025
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Director

Relationship

Macro Helix’s customer service is good. I usually get the same few people all the time. They work to...

Apr 2025
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Director

Relationship, Operations

When Macro Helix has updates or when we need help getting what the contacted vendors want, I just...

Apr 2025
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Director

Culture, Value

Macro Helix is really good at their billing. They do a little price increase every year, but the...

Apr 2025
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Director

Relationship, Product

My use of 340B Architect is limited, but drug manufacturer restrictions are not top of mind for me....

Apr 2025
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Director

Loyalty, Product

340B Architect works well. It integrates with our wholesaler, so that makes things a lot easier....

Apr 2025
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Director

Relationship

Macro Helix’s support people are helpful. Whenever we have an issue, we can generally get it...

Apr 2025
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Director

Operations

Not much training is offered for 340B Architect. I know the basic function hasn't changed, so we...

Apr 2025
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Manager

Operations

A lot of vendors, not just Macro Helix, struggle with slow implementation timelines. I don't know...

Apr 2025
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Manager

Loyalty

We are currently in an RFP. There is a good chance that Macro Helix will come out ahead and we will...

Apr 2025
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Manager

Loyalty, Relationship

We are considering other vendors because Macro Helix's customer support has been really lacking for...

Apr 2025
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Manager

Relationship

Macro Helix has really stepped up their game over the last year or so. While we have had issues,...

Apr 2025
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Manager

Relationship

Our biggest concern with Macro Helix is their slow turnarounds. The problem with slow turnarounds is...

Apr 2025
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Manager

Product

340B Architect is very fluid, and there are a lot of out-of-the-box reports that are great, but...

Apr 2025
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Manager

Relationship

Macro Helix has great support; they send proactive emails when they are going to do downtime and...

Apr 2025
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Director

Culture, Loyalty

We are moving away from Macro Helix. I understand that they need to do business, but we work with...

Mar 2025
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Director

Relationship, Product

340B products have to be nimble because there is a lot of legislation that is happening. I would...

Mar 2025
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Director

Operations

The initial training is a point of emphasis, but the ongoing training is where Macro Helix lacks....

Mar 2025
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Director

Product

One of the issues in Macro Helix is they don't have versioning control. If I log in to the system,...

Feb 2025
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Director

Relationship, Product

We have a recurring call, so we meet with our strategic account manager. We go over any open support...

Feb 2025
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Director

Relationship

We QA everything that we get back from Macro Helix, and there is never a time that there are no open...

Feb 2025
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Director

Culture, Loyalty

In the contract pharmacy space, I probably would be looking to move business to another vendor. We...

Feb 2025
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Director

Relationship

The vendor does keep their promises, but the timelines for those promises are not always met. We...

Feb 2025
||
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Director

Product

There are a lot of reports and things. We can get them, but they are not available inside the...

Feb 2025
||
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Director

Culture, Loyalty, Product

When we get into the prescription side of the business that is really driven either in the contract...

Feb 2025
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Director

Loyalty, Relationship

To push to a high score for our satisfaction, Macro Helix is really going to have to get on par with...

Feb 2025
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Director

Product

Macro Helix’s offerings are just not as advanced as the offerings from other third-party...

Feb 2025
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Analyst/Coordinator

Relationship, Product

Macro Helix tries to make improvements with the websites and reporting pretty frequently. It sounds...

Jan 2025
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Analyst/Coordinator

Relationship

I would like to see a little bit more speed when it comes to support from Macro Helix. There are...

Jan 2025
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Analyst/Coordinator

Relationship, Product

Macro Helix is not necessarily innovative, but they definitely try to work with what they have and...

Jan 2025
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Analyst/Coordinator

Relationship

I'm pretty sure that I have expected certain things to happen with 340B Architect in the past, but...

Jan 2025
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Analyst/Coordinator

Product

Reporting is good with 340B Architect. I don't really have any issues with the reporting. I'm pretty...

Jan 2025
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Analyst/Coordinator

Operations

Macro Helix doesn't do hands-on training with their customers, but they do keep robust how-to videos...

Jan 2025
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Analyst/Coordinator

Relationship

Macro Helix is pretty good about keeping drug manufacturer restrictions up-to-date and informing us...

Jan 2025
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Analyst/Coordinator

Product

I haven't had any real problems with 340B Architect. It works well for what it does. I would still...

Jan 2025
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Manager

Product

As long as we have things built correctly, 340B Architect works the way we need it to. I don't know...

Jan 2025
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Manager

Operations

We didn't get any training except internally. I do find it kind of difficult to navigate 340B...

Jan 2025
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Manager

Product

With 340B Architect, it just takes so much individual digging to identify issues. It took us getting...

Jan 2025
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Manager

Product

There are a couple of items I would like to see from Macro Helix. One of the big issues for me...

Oct 2024
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Manager

Culture, Relationship

Macro Helix is owned by McKesson. And Macro Helix talks very well with McKesson. Macro Helix...

Oct 2024
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Manager

Relationship

Macro Helix’s support is hit or miss. They have more hits than misses. Lately, things have been...

Oct 2024
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Manager

Operations

Working with Macro Helix is a night-and-day difference from working with our previous vendor. We...

Oct 2024
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Manager

Loyalty, Relationship, Product

Macro Helix is improving things, but there is room for improvement in delivering new technology....

Oct 2024
||
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Manager

Operations

If I really had to nitpick, I would say there were a couple of instances where some data was dropped...

Oct 2024
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Manager

Relationship

With Macro Helix, I do see emails about when they are expecting downtime and upgrades. They are...

Oct 2024
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Manager

Relationship, Product

I see the pains, emails, and toils from my coworkers about fixing things and keeping things on...

Oct 2024
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Manager

Product, Value

I would not buy 340B Architect again. It is just too cumbersome. There are too many issues that rely...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

Macro Helix has done a pretty good job of helping us navigate drug manufacturer restrictions. These...

Aug 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

Macro Helix keeps their promises. Any promises that are not kept are because of misunderstandings...

Aug 2024
||
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Analyst/Coordinator

Loyalty, Value

Macro Helix used to have a product called NDC Architect, and we implemented that for a little while...

Aug 2024
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Analyst/Coordinator

Relationship

We would recommend 340B Architect. It integrates very well, and it is very easy to use. We also have...

Aug 2024
||
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Analyst/Coordinator

Culture, Relationship, Operations

We have had a couple of hiccups with Macro Helix. They would benefit from having one individual be...

Aug 2024
||
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Analyst/Coordinator

Value

One of the things we have to remember with all of these products is that it is definitely garbage in...

Aug 2024
||
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Analyst/Coordinator

Product

Lately, there have been failures or breakdowns somewhere in the system every now and again....

Aug 2024
||
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Analyst/Coordinator

Relationship, Value

We have a couple of issues going on right now that are taking some time to resolve. While they will...

Aug 2024
||
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Analyst/Coordinator

Relationship

When it comes to support, Macro Helix still struggles with handing us off to different teams....

Aug 2024
||
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Analyst/Coordinator

Product, Value

The way qualifiers are set up right now in 340B Architect means that we have to go through and...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

We were severely limited in the way that a part of 340B Architect was set up, and it took Macro...

Aug 2024
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Director

Culture, Operations

For training, we would like Macro Helix to give us a really good set of definitions for each of the...

Jul 2024
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Director

Product

340B Architect is integrated with our purchasing platform, so our buyers can see accumulated...

Jul 2024
||
(0)
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Director

Relationship

Macro Helix is going the wrong way with the support for their split billing component. That is where...

Jul 2024
||
(0)
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Director

Relationship, Operations, Product

340B Architect's ease of use has gotten worse. The vendor just upgraded their user-access platform,...

Jul 2024
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Director

Loyalty, Relationship

I don't understand what Macro Helix's game plan is anymore. I haven't heard of any upcoming useful...

Jul 2024
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Director

Loyalty, Relationship

If Macro Helix continues to deliver poor service, we will do an RFP with our split billing vendor....

Jul 2024
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