340B Architect
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

340B Architect is awfully easy to use. The product is pretty straightforward. There are a couple of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We went through a recent upgrade that was slow and had some complexities. There were some issues...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We do a lot of internal training at our organization because we have a very experienced team, but I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Macro Helix could do better. They are trying to put more things out there, but their turnaround time...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a dedicated account manager who is extremely knowledgeable. That person is pretty much our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We are not a priority for the vendor’s executives. There are issues where I ask Macro Helix's people...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There are some instances where Macro Helix charges too much, and there are some instances where I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had a lot of weird issues with the way Macro Helix has been testing our data. Things have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is very easy to navigate. The pages are clean. We can run a lot of different reports,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like that we have a dedicated account manager with Macro Helix. We have regular calls, and if we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Macro Helix could improve their tracking of manufacturer pricing in regard to covered entities that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We would like to receive training from the vendor in a timelier fashion. For example, Macro Helix...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has been incredibly understaffed and has had trouble finding people for their support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

It has been a long time since we have really needed training. However, when we went live with the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix has a support staff shortage, and that shortage is improving slightly. The hold times...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The only time we really communicate with an executive-level team is when Macro Helix is assigning an...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We had implementation teams for changes in our organization, and those folks were great and super...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

There are intermittent slowness issues in terms of how the splitter is working. That slowness...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

In general, Macro Helix’s pricing is fair. The product accomplishes what it is designed to do, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have not run into a situation where Macro Helix has neglected to keep a promise. When I have made...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It is unfortunate that no matter what 340B program clients go with right now, all the vendors are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Macro Helix sends out mass emails every now and then. Unfortunately, the mass emails usually come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

340B Architect does what the vendor said it could do, but a lot of the things Macro Helix said were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We pay a flat fee, and a percentage of what we save sometimes goes to Macro Helix. Everything is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Any other year, I would have given Macro Helix higher scores, but we have had ongoing issues. We are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

It was a nightmare to bring in one of our retail pharmacies. Macro Helix couldn't remember how they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Compared to our previous system, 340B Architect is a whole lot easier to use, and I barely have any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic has been trying some different things to give us more information and more visibility into our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been trying to establish some nonstandard workflows in response to some of the changes going...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have certainly had some issues that we have escalated to the vendor's senior executives, and that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Macro Helix is a great vendor for people who really want a lot of control and to be running their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The financial impact and benefit that we saw of moving to Macro Helix's product was incredibly...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Overall, 340B Architect has been a pretty big win. Our transition was very smooth. Some of our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Macro Helix is struggling with some staffing, and recently, their help desk ticket turnaround has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Macro Helix pulls data out of the system and does analytics on the data really well, and Macro Helix...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Implementation services are Macro Helix’s weakest point. Their standard project plan doesn't include...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Ordering things through 340B Architect is very easy if we are using a certain system. However, if we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

340B Architect is a bit outdated. Some of the navigation is cumbersome. Users struggle with finding...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

My account manager is really timely. They are great. When there are upgrades and updates, Macro...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

I get business profiles from Macro Helix, and those are very helpful in determining profitability...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The fee is high, but all software fees are high. 340B Architect pretty much has a set price, but we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training is concise, brief, and to the point. There isn't a lot of extra nonsense added to it....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support center is not timely at all. The center is just severely understaffed like most of the world....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The customer service from Macro Helix has declined substantially. We have been having several issues...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The reason we are still with Macro Helix is the functionality of their crosswalk. The other...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Macro Helix charges for everything. Every year, they increase their fees.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We implemented the hybrid crosswalk feature, and I am missing out on 340B utilization for a large...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training for 340B Architect has been next to none.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix needs their account managers to be more involved. They need more training because when...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We recently had training, and some of the training was overkill for the bulk of the audience. I let...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We all struggle with Macro Helix’s resources and technology. There are issues with new account...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If the product has new functionality, Macro Helix should just tell everybody what they have, tell...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Macro Helix is owned by McKesson, and there are a lot of flaws between the two of them. McKesson is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

When Macro Helix set up the integration between the third-party administrator and the wholesaler, we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I would not recommend 340B Architect. The product hasn’t been a good fit. Macro Helix hasn’t reduced...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Macro Helix’s timelines move, and getting things implemented and getting resources for some of our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are flaws in the system. The drug prices are correct on one screen and incorrect on another,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

340B Architect is not strong on orphan drugs. With exclusions, there is no automated upload ability,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix definitely has strengths that some of the smaller third-party administrators don't have....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

With 340B Architect, we can only get accumulations for today. If I want to know what the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We need a functionality that Macro Helix has told us we can’t get. The vendor has acknowledged some...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix makes updates and fixes things without telling us. I can’t expect updates on a regular...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

340B Architect is not part of our long-term plans. We are looking at all of the third-party...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our time with Macro Helix has been going really well, and the product has been great. The vendor has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The biggest thing for us about Macro Helix is what is called central split, the ability to purchase...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix's product has a good library of reports that we can download in different formats. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would like to have the locations come through on all of the eScribe scripts. Another product...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like to see some functionality added to 340B Architect. With Macro Helix, different...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some changes that we would like to see and things that we don't believe would be too...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our strategic manager is great. We have regular calls with them. When we bring issues to light with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix’s support is not great. The support team's turnover is crazy. I know more than the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

340B Architect is a high-value product for what we pay and based on some of the bad things we have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor has a solution that helps support the centralized distribution of the 340B product. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Macro Helix has prolonged ticket closure, frequent understaffing for ticket support, and a very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

What Macro Helix asks customers to provide in terms of support forms and integration forms is not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The software is sufficient and intuitive, and it helps support my organization's needs.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The support team from Macro Helix is insufficient. Getting product demonstrations from the vendor is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There was a period when we had a prolonged lack of communication with the implementation team, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account manager is very good. I enjoy working with that person very much. That person does their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our relationship with the vendor will be better if the vendor resolves some of their current support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix requires us to do a file upload, and that is a challenge for our IT team in some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Macro Helix has an excellent implementation team to review the data, but getting the system up to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

340B Architect is expensive. Macro Helix is working on integration. They say they want to support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our users have no issues with 340B Architect.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

340B Architect is half the price and twice the quality of our previous system.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix should have had a high-level discussion with our leadership when they decided to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We left our previous vendor for good reasons, but I don't know that there is a good solution out...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The implementation process is very tedious. There is a lot of information, and we have to make a lot...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor does some auditing for us, but I don't know whether that auditing really teaches me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to have somebody checking on me. I have an account executive, but they don't care about...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes when Macro Helix does the upgrades that change the reports, there is a learning curve for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

As Macro Helix has grown, there have been a few hiccups with staffing turnover. When we were first...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I have no issues with Macro Helix. They regularly make enhancements to 340B Architect. They usually...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix’s service has really gone downhill lately, and we have had issues with reporting. Our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The positive of Macro Helix is it is the devil I know, so I know what to expect and what the vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

As far as I know, Macro Helix is not going anywhere. 340B Architect is well organized, and it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

In the past, the vendor did not have two-factor authentication. They were late on that. Our IT folks...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Anytime the vendor upgrades, the process is a bit of a headache. Overall, the product is a generic...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor could improve their service. I wish the representatives would be consistent and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is pretty stagnant in terms of new technology. They do the bare minimum to keep the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

For the continuing training, the vendor offers webinars, but they are very lackluster. The vendor is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If I could give a negative rating for receiving our money’s worth from the product, I would. I guess...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor's implementation specialists have improved. That means that the quality of the vendor's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our end users are hesitant to do some of their more complicated tasks in the system. The system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a quarterly review with the vendor where we look at how well we are doing with the system....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Macro Helix has gotten better at not charging us for every little thing. They are trying to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a strategic account manager who I have regular meetings with. They cover any questions that I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we began our relationship with the vendor, we set a certain level of expectations. Now, the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

During upgrades is usually when I contact the vendor a lot and try to get things taken care of. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I learned most of the product on my own without anyone really training me, but I am not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Macro Helix has saved us a lot of money with their program.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was an update for one of our products, and after that, there was a period of time when 340B...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

When I use the system to do self-audits or other things, it is a little glitchy and slow.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has worked hard to correct issues and figure out where problems are. Since we have two...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is very quick to correspond back and forth and get things taken care of.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is a little hard for us to use because our physicians rotate through different sites,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We have been with Macro Helix for a long time, and they have put some things in place that have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

During the difficult COVID-19 time, a lot of my support tickets were being followed up with late in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Macro Helix has helped me manage things and not pay higher prices when I shouldn't. Macro Helix has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support services from Macro Helix are very good. If I call in with any inquiry, we get a trained...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix has a good list of reports. I can get any report I need. I can also customize any report...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training from Macro Helix is very good. They are detailed and helpful. Also, if I need...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix is very good about compliance, and everything that they do is transparent. I can run...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like that we have an account manager from 340B Architect who meets with us on a regular basis. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There are other vendors who have excellent systems that will allow them to qualify prescriptions and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

During our implementation of the product, it would have been nice if we had had more communication...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

340B Architect is part of our long-term plans. We would love to find another system for split...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor doesn't really keep their promises because we have had some problems with ticket...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have called the vendor on some of the charges that they have given us, and their response has...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix needs to upgrade the product. I am an optimistic person, so I hope that in a year, we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I think that the vendor's charges are pretty good. We get the entire solution for a monthly price....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation of 340B Architect was pretty good. It took a little longer than we expected it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

340B Architect is a good system to work with. I like its software. It is pretty easy for me to get...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I haven't seen much new technology from Macro Helix.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are able to meet with a representative from Macro Helix who can answer our questions.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have had surprising difficulty with Macro Helix in getting quick responses to many of our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the past few years, a number of manufacturers have started announcing that they aren't going to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We use several other McKesson products and Macro Helix's product. We have a lot of data coming from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Macro Helix has been a longtime partner with us. Simply because of the pain of moving to another...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor has access to a lot of data beyond what is in Macro Helix's system because they are owned...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

340B Architect’s portal has a robust uptime. There are not a whole lot of technical failures. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Macro Helix has engaged us in new products options and gotten our feedback on new things. Macro...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Macro Helix unfortunately has frequent slowness in terms of responding to some of our troubles and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

With Macro Helix’s product, we wanted optimization and savings for the organization. We wanted data...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Large organizations get 340B Architect and add on to it. There are multiple organizations using the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor's support has been getting worse. I know the vendor's employees are working from home,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A lot of 340B software companies have to work with a backbone third-party administrator. Macro Helix...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix launched a new product to handle referrals, but there were a lot of bugs in the system....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix used to have a white-glove service that gave clients their own personal support person...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have been really happy with Macro Helix until recently. I have had issues with their support....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the ease of use of the Macro Helix interface. I know where to go for what. I am able to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I really like the crosswalk feature in Macro Helix's system. When I purchase new drugs, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we need something, Macro Helix is pretty much on top of it. They are one of the better vendors....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Macro Helix doesn't charge us extra for anything. We have had many changes with Macro Helix to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Macro Helix did a pretty straightforward implementation. Their initial training is good. For the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The software does exactly what the vendor says it will do. The product has a lot of capabilities....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have heard that a lot of other vendors nickel-and-dime their clients for every little thing, but...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular calls with Macro Helix’s strategic account manager to address and escalate any IT...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Macro Helix works with the customer. We have asked for customizations, and Macro Helix has been able...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our biggest pain point with Macro Helix is that they have grown to be so large. As with any company...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles