Commentary Summary
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User Commentary
Service and Support
Macro Helix’s support team has gone way downhill. The vendor needs to hire more people to support us...
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Service and Support
Macro Helix is the devil we know; they just don't have the support that they used to. When we first...
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Implementation and Training
I can't imagine being a new customer and coming in and doing an implementation. The last...
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Technology
I like that Macro Helix added the 340B monitor. That is good. I like how most of the utilization and...
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Service and Support
If I were starting fresh, I would probably look to a different third-party administrator rather than...
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Service and Support
Macro Helix really does everything that we need them to do. And they are pretty solid when things...
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Other Observations & Comments
I don't think there is anything Macro Helix can do about the product's ease of use. The lower score...
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Other Observations & Comments
Macro Helix definitely has a vision of where the product needs to go. But they don’t deliver on a...
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Relationship
We have our own account manager who helps us. And Macro Helix pulled in their leaders when we asked...
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Service and Support
I don't feel like Macro Helix is always proactive. We usually find things first. Their communication...
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Future Outlook
Based on what Macro Helix has told us they are going to do, my satisfaction could increase. I think...
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Implementation and Training
Macro Helix really doesn’t provide any training. They just tell us to look things up in the help...
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Interfacing and Integration
We are having very big issues with the 340B ESP data. It seems like I constantly have to check...
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Service and Support
We have been having issues with fees for a while now, and I would like to see someone from Macro...
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Other Observations & Comments
We are so far in with the product, and Macro Helix is a good partner, but there are a lot of...
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Implementation and Training
It is hard to retrofit folks who have been on the product for a long time. So we will have surprises...
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Implementation and Training
In the last year, Macro Helix has had webinar videos with live people on their new enhancements that...
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Functionality and Upgrades
This past year, Macro Helix has really failed with both the referral capture piece and data share....
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Technology
We have periods of the system being slow, but this year, that is a little better. We haven’t had as...
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Functionality and Upgrades
The product is easy to use because I have used it for so long. And it is not too mysterious or...
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Relationship
Our account manager is very good, but they are the only person I deal with at the vendor's...
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Service and Support
Like everyone else, Macro Helix has been hit with a lot of people leaving the company and with a lot...
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Functionality and Upgrades
The product does what it is supposed to do. There are a lot of different types of reporting options,...
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Relationship
Sometimes we want to do some custom work, but Macro Helix doesn’t do that. They make us work within...
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Other Observations & Comments
When we report an issue, somebody gets back to us within a decent amount of time, but a same-day...
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Other Observations & Comments
We use a file transfer protocol for integration. We send the vendor files on a daily basis. I don't...
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Service and Support
If we have a question about something, the vendor is pretty good about getting back to us on how to...
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Functionality and Upgrades
Our leadership is looking for a different split biller. They are not happy because basically all we...
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Functionality and Upgrades
We have a person that spends hours a day manipulating the data in the mixed-use area, but I feel...
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Lessons Learned
Normally, I would consider 340B Architect's quality to be higher because I would compare it to the...
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Functionality and Upgrades
We would like for things in the product to be more simple and automatic. 340B Architect is very...
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Relationship
We are always evaluating what is out in the market, but we have a close relationship with Macro...
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Relationship
We have a dedicated support manager, and that is nice. Over time, the vendor’s support has ebbed and...
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Implementation and Training
The vendor’s implementation team was good and got things done fairly quickly.
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Service and Support
The lack of training and high turnover at Macro Helix over the last couple of years has been rough....
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Functionality and Upgrades
Macro Helix has a lot of new functionalities in the pipeline. I am not aware of anybody else that...
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Implementation and Training
Whenever we request training, the vendor provides it, and if there is a new functionality rolling...
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Interfacing and Integration
Macro Helix is fairly behind on integrations and data sharing. They could do better by helping us...
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Relationship
For the most part, Macro Helix keeps all promises. There is a lag with the support, but we have an...
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Implementation and Training
The implementation wasn't great, but Macro Helix has made a lot of improvements since then. The...
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Functionality and Upgrades
We can navigate the product pretty well. It is usable. There are definitely some features that I...
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Service and Support
Macro Helix listens to their audience and consumers and tries to see how they can improve upon their...
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Service and Support
I primarily use web support and do a lot of emails. Macro Helix is really quick about getting a case...
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Functionality and Upgrades
Macro Helix created a new platform, which was a great improvement for analytics. That reduced some...
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Interfacing and Integration
There are still some things lacking that would be beneficial, and there are still some things...
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Functionality and Upgrades
The Macro Helix product is just spot-on with everything. When we take over or get another account or...
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Relationship
With Macro Helix, we have a representative, and they will get on the line and work with us. When we...
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Service and Support
When some of our sites have had issues, our data hasn't dropped. Macro Helix is proactive in...
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Service and Support
We had some issues with one or two things that higher-ups in our company had to talk to some of the...
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Functionality and Upgrades
We like the granularity that we can get to quickly. We can get there with another vendor's product,...
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Functionality and Upgrades
There have been vendors in the past that have made us feel like we were taking a risk and that we...
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Relationship
We have talked about switching away from 340B Architect, but I don't think that will happen. We are...
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Sales and Contracting
Our monthly fees from the vendor haven't gone up drastically. Things have been black and white from...
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Functionality and Upgrades
340B Architect is awfully easy to use. The product is pretty straightforward. There are a couple of...
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Functionality and Upgrades
We went through a recent upgrade that was slow and had some complexities. There were some issues...
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Implementation and Training
We do a lot of internal training at our organization because we have a very experienced team, but I...
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Future Outlook
Macro Helix could do better. They are trying to put more things out there, but their turnaround time...
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Relationship
We have a dedicated account manager who is extremely knowledgeable. That person is pretty much our...
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Relationship
We are not a priority for the vendor’s executives. There are issues where I ask Macro Helix's people...
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Other Observations & Comments
There are some instances where Macro Helix charges too much, and there are some instances where I...
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Relationship
We have had a lot of weird issues with the way Macro Helix has been testing our data. Things have...
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Functionality and Upgrades
The product is very easy to navigate. The pages are clean. We can run a lot of different reports,...
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Relationship
I like that we have a dedicated account manager with Macro Helix. We have regular calls, and if we...
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Lessons Learned
Macro Helix could improve their tracking of manufacturer pricing in regard to covered entities that...
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Implementation and Training
We would like to receive training from the vendor in a timelier fashion. For example, Macro Helix...
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Service and Support
The vendor has been incredibly understaffed and has had trouble finding people for their support...
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Implementation and Training
It has been a long time since we have really needed training. However, when we went live with the...
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Service and Support
Macro Helix has a support staff shortage, and that shortage is improving slightly. The hold times...
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Relationship
The only time we really communicate with an executive-level team is when Macro Helix is assigning an...
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Implementation and Training
We had implementation teams for changes in our organization, and those folks were great and super...
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Technology
There are intermittent slowness issues in terms of how the splitter is working. That slowness...
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Interfacing and Integration
In general, Macro Helix’s pricing is fair. The product accomplishes what it is designed to do, and...
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Relationship
I have not run into a situation where Macro Helix has neglected to keep a promise. When I have made...
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Service and Support
It is unfortunate that no matter what 340B program clients go with right now, all the vendors are...
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Other Observations & Comments
Macro Helix sends out mass emails every now and then. Unfortunately, the mass emails usually come...
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Lessons Learned
340B Architect does what the vendor said it could do, but a lot of the things Macro Helix said were...
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ROI / Cost
We pay a flat fee, and a percentage of what we save sometimes goes to Macro Helix. Everything is...
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Future Outlook
Any other year, I would have given Macro Helix higher scores, but we have had ongoing issues. We are...
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Implementation and Training
It was a nightmare to bring in one of our retail pharmacies. Macro Helix couldn't remember how they...
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Functionality and Upgrades
Compared to our previous system, 340B Architect is a whole lot easier to use, and I barely have any...
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Functionality and Upgrades
Epic has been trying some different things to give us more information and more visibility into our...
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Relationship
We have been trying to establish some nonstandard workflows in response to some of the changes going...
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Service and Support
We have certainly had some issues that we have escalated to the vendor's senior executives, and that...
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Lessons Learned
Macro Helix is a great vendor for people who really want a lot of control and to be running their...
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ROI / Cost
The financial impact and benefit that we saw of moving to Macro Helix's product was incredibly...
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Implementation and Training
Overall, 340B Architect has been a pretty big win. Our transition was very smooth. Some of our...
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Service and Support
Macro Helix is struggling with some staffing, and recently, their help desk ticket turnaround has...
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ROI / Cost
Macro Helix pulls data out of the system and does analytics on the data really well, and Macro Helix...
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Implementation and Training
Implementation services are Macro Helix’s weakest point. Their standard project plan doesn't include...
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Interfacing and Integration
Ordering things through 340B Architect is very easy if we are using a certain system. However, if we...
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Technology
340B Architect is a bit outdated. Some of the navigation is cumbersome. Users struggle with finding...
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Relationship
My account manager is really timely. They are great. When there are upgrades and updates, Macro...
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Sales and Contracting
I get business profiles from Macro Helix, and those are very helpful in determining profitability...
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ROI / Cost
The fee is high, but all software fees are high. 340B Architect pretty much has a set price, but we...
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Implementation and Training
The training is concise, brief, and to the point. There isn't a lot of extra nonsense added to it....
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Service and Support
The support center is not timely at all. The center is just severely understaffed like most of the world....
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Service and Support
The customer service from Macro Helix has declined substantially. We have been having several issues...
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Service and Support
The reason we are still with Macro Helix is the functionality of their crosswalk. The other...
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ROI / Cost
Macro Helix charges for everything. Every year, they increase their fees.
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Functionality and Upgrades
We implemented the hybrid crosswalk feature, and I am missing out on 340B utilization for a large...
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Implementation and Training
The training for 340B Architect has been next to none.
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Service and Support
Macro Helix needs their account managers to be more involved. They need more training because when...
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Implementation and Training
We recently had training, and some of the training was overkill for the bulk of the audience. I let...
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Functionality and Upgrades
We all struggle with Macro Helix’s resources and technology. There are issues with new account...
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Service and Support
If the product has new functionality, Macro Helix should just tell everybody what they have, tell...
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Interfacing and Integration
Macro Helix is owned by McKesson, and there are a lot of flaws between the two of them. McKesson is...
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Interfacing and Integration
When Macro Helix set up the integration between the third-party administrator and the wholesaler, we...
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ROI / Cost
I would not recommend 340B Architect. The product hasn’t been a good fit. Macro Helix hasn’t reduced...
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Implementation and Training
Macro Helix’s timelines move, and getting things implemented and getting resources for some of our...
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Functionality and Upgrades
There are flaws in the system. The drug prices are correct on one screen and incorrect on another,...
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Functionality and Upgrades
340B Architect is not strong on orphan drugs. With exclusions, there is no automated upload ability,...
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Functionality and Upgrades
Macro Helix definitely has strengths that some of the smaller third-party administrators don't have....
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Interfacing and Integration
With 340B Architect, we can only get accumulations for today. If I want to know what the...
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Service and Support
We need a functionality that Macro Helix has told us we can’t get. The vendor has acknowledged some...
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Service and Support
Macro Helix makes updates and fixes things without telling us. I can’t expect updates on a regular...
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Relationship
340B Architect is not part of our long-term plans. We are looking at all of the third-party...
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Relationship
Our time with Macro Helix has been going really well, and the product has been great. The vendor has...
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Functionality and Upgrades
The biggest thing for us about Macro Helix is what is called central split, the ability to purchase...
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Functionality and Upgrades
Macro Helix's product has a good library of reports that we can download in different formats. The...
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Functionality and Upgrades
We would like to have the locations come through on all of the eScribe scripts. Another product...
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Relationship
We would like to see some functionality added to 340B Architect. With Macro Helix, different...
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Functionality and Upgrades
There are some changes that we would like to see and things that we don't believe would be too...
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Relationship
Our strategic manager is great. We have regular calls with them. When we bring issues to light with...
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Service and Support
Macro Helix’s support is not great. The support team's turnover is crazy. I know more than the...
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ROI / Cost
340B Architect is a high-value product for what we pay and based on some of the bad things we have...
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Sales and Contracting
The vendor has a solution that helps support the centralized distribution of the 340B product. I...
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Service and Support
Macro Helix has prolonged ticket closure, frequent understaffing for ticket support, and a very...
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Functionality and Upgrades
What Macro Helix asks customers to provide in terms of support forms and integration forms is not...
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Functionality and Upgrades
The software is sufficient and intuitive, and it helps support my organization's needs.
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Sales and Contracting
The support team from Macro Helix is insufficient. Getting product demonstrations from the vendor is...
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Implementation and Training
There was a period when we had a prolonged lack of communication with the implementation team, and...
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Relationship
Our account manager is very good. I enjoy working with that person very much. That person does their...
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Future Outlook
Our relationship with the vendor will be better if the vendor resolves some of their current support...
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Functionality and Upgrades
Macro Helix requires us to do a file upload, and that is a challenge for our IT team in some...
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Implementation and Training
Macro Helix has an excellent implementation team to review the data, but getting the system up to...
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Functionality and Upgrades
Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...
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ROI / Cost
I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...
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Other Observations & Comments
340B Architect is expensive. Macro Helix is working on integration. They say they want to support...
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Functionality and Upgrades
Our users have no issues with 340B Architect.
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Service and Support
Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...
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ROI / Cost
340B Architect is half the price and twice the quality of our previous system.
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ROI / Cost
The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...
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Relationship
Macro Helix should have had a high-level discussion with our leadership when they decided to...
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Service and Support
We left our previous vendor for good reasons, but I don't know that there is a good solution out...
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ROI / Cost
Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....
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Interfacing and Integration
The implementation process is very tedious. There is a lot of information, and we have to make a lot...
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Service and Support
The vendor does some auditing for us, but I don't know whether that auditing really teaches me...
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Functionality and Upgrades
We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....
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Relationship
I would like to have somebody checking on me. I have an account executive, but they don't care about...
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Functionality and Upgrades
I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...
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