Home chevron icon Inpatient Clinical Care chevron icon Pharmacy Solutions chevron icon 340B Management Systems

340B Architect
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

Macro Helix’s support team has gone way downhill. The vendor needs to hire more people to support us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix is the devil we know; they just don't have the support that they used to. When we first...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I can't imagine being a new customer and coming in and doing an implementation. The last...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

I like that Macro Helix added the 340B monitor. That is good. I like how most of the utilization and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If I were starting fresh, I would probably look to a different third-party administrator rather than...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Macro Helix really does everything that we need them to do. And they are pretty solid when things...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I don't think there is anything Macro Helix can do about the product's ease of use. The lower score...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Macro Helix definitely has a vision of where the product needs to go. But they don’t deliver on a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have our own account manager who helps us. And Macro Helix pulled in their leaders when we asked...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don't feel like Macro Helix is always proactive. We usually find things first. Their communication...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

Based on what Macro Helix has told us they are going to do, my satisfaction could increase. I think...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Macro Helix really doesn’t provide any training. They just tell us to look things up in the help...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We are having very big issues with the 340B ESP data. It seems like I constantly have to check...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have been having issues with fees for a while now, and I would like to see someone from Macro...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are so far in with the product, and Macro Helix is a good partner, but there are a lot of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

It is hard to retrofit folks who have been on the product for a long time. So we will have surprises...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

In the last year, Macro Helix has had webinar videos with live people on their new enhancements that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

This past year, Macro Helix has really failed with both the referral capture piece and data share....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We have periods of the system being slow, but this year, that is a little better. We haven’t had as...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is easy to use because I have used it for so long. And it is not too mysterious or...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our account manager is very good, but they are the only person I deal with at the vendor's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Like everyone else, Macro Helix has been hit with a lot of people leaving the company and with a lot...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product does what it is supposed to do. There are a lot of different types of reporting options,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes we want to do some custom work, but Macro Helix doesn’t do that. They make us work within...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

When we report an issue, somebody gets back to us within a decent amount of time, but a same-day...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We use a file transfer protocol for integration. We send the vendor files on a daily basis. I don't...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If we have a question about something, the vendor is pretty good about getting back to us on how to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our leadership is looking for a different split biller. They are not happy because basically all we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have a person that spends hours a day manipulating the data in the mixed-use area, but I feel...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Normally, I would consider 340B Architect's quality to be higher because I would compare it to the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like for things in the product to be more simple and automatic. 340B Architect is very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are always evaluating what is out in the market, but we have a close relationship with Macro...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a dedicated support manager, and that is nice. Over time, the vendor’s support has ebbed and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor’s implementation team was good and got things done fairly quickly.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The lack of training and high turnover at Macro Helix over the last couple of years has been rough....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix has a lot of new functionalities in the pipeline. I am not aware of anybody else that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Whenever we request training, the vendor provides it, and if there is a new functionality rolling...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Macro Helix is fairly behind on integrations and data sharing. They could do better by helping us...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For the most part, Macro Helix keeps all promises. There is a lag with the support, but we have an...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The implementation wasn't great, but Macro Helix has made a lot of improvements since then. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can navigate the product pretty well. It is usable. There are definitely some features that I...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Macro Helix listens to their audience and consumers and tries to see how they can improve upon their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I primarily use web support and do a lot of emails. Macro Helix is really quick about getting a case...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix created a new platform, which was a great improvement for analytics. That reduced some...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There are still some things lacking that would be beneficial, and there are still some things...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Macro Helix product is just spot-on with everything. When we take over or get another account or...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Macro Helix, we have a representative, and they will get on the line and work with us. When we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When some of our sites have had issues, our data hasn't dropped. Macro Helix is proactive in...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We had some issues with one or two things that higher-ups in our company had to talk to some of the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We like the granularity that we can get to quickly. We can get there with another vendor's product,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There have been vendors in the past that have made us feel like we were taking a risk and that we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have talked about switching away from 340B Architect, but I don't think that will happen. We are...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Our monthly fees from the vendor haven't gone up drastically. Things have been black and white from...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

340B Architect is awfully easy to use. The product is pretty straightforward. There are a couple of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We went through a recent upgrade that was slow and had some complexities. There were some issues...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We do a lot of internal training at our organization because we have a very experienced team, but I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Macro Helix could do better. They are trying to put more things out there, but their turnaround time...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a dedicated account manager who is extremely knowledgeable. That person is pretty much our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We are not a priority for the vendor’s executives. There are issues where I ask Macro Helix's people...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There are some instances where Macro Helix charges too much, and there are some instances where I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had a lot of weird issues with the way Macro Helix has been testing our data. Things have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product is very easy to navigate. The pages are clean. We can run a lot of different reports,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like that we have a dedicated account manager with Macro Helix. We have regular calls, and if we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Macro Helix could improve their tracking of manufacturer pricing in regard to covered entities that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We would like to receive training from the vendor in a timelier fashion. For example, Macro Helix...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has been incredibly understaffed and has had trouble finding people for their support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

It has been a long time since we have really needed training. However, when we went live with the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix has a support staff shortage, and that shortage is improving slightly. The hold times...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The only time we really communicate with an executive-level team is when Macro Helix is assigning an...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We had implementation teams for changes in our organization, and those folks were great and super...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

There are intermittent slowness issues in terms of how the splitter is working. That slowness...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

In general, Macro Helix’s pricing is fair. The product accomplishes what it is designed to do, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have not run into a situation where Macro Helix has neglected to keep a promise. When I have made...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It is unfortunate that no matter what 340B program clients go with right now, all the vendors are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Macro Helix sends out mass emails every now and then. Unfortunately, the mass emails usually come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

340B Architect does what the vendor said it could do, but a lot of the things Macro Helix said were...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We pay a flat fee, and a percentage of what we save sometimes goes to Macro Helix. Everything is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Any other year, I would have given Macro Helix higher scores, but we have had ongoing issues. We are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

It was a nightmare to bring in one of our retail pharmacies. Macro Helix couldn't remember how they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Compared to our previous system, 340B Architect is a whole lot easier to use, and I barely have any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic has been trying some different things to give us more information and more visibility into our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have been trying to establish some nonstandard workflows in response to some of the changes going...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have certainly had some issues that we have escalated to the vendor's senior executives, and that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Macro Helix is a great vendor for people who really want a lot of control and to be running their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The financial impact and benefit that we saw of moving to Macro Helix's product was incredibly...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Overall, 340B Architect has been a pretty big win. Our transition was very smooth. Some of our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Macro Helix is struggling with some staffing, and recently, their help desk ticket turnaround has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Macro Helix pulls data out of the system and does analytics on the data really well, and Macro Helix...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Implementation services are Macro Helix’s weakest point. Their standard project plan doesn't include...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Ordering things through 340B Architect is very easy if we are using a certain system. However, if we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

340B Architect is a bit outdated. Some of the navigation is cumbersome. Users struggle with finding...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

My account manager is really timely. They are great. When there are upgrades and updates, Macro...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

I get business profiles from Macro Helix, and those are very helpful in determining profitability...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The fee is high, but all software fees are high. 340B Architect pretty much has a set price, but we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training is concise, brief, and to the point. There isn't a lot of extra nonsense added to it....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support center is not timely at all. The center is just severely understaffed like most of the world....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The customer service from Macro Helix has declined substantially. We have been having several issues...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The reason we are still with Macro Helix is the functionality of their crosswalk. The other...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Macro Helix charges for everything. Every year, they increase their fees.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We implemented the hybrid crosswalk feature, and I am missing out on 340B utilization for a large...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training for 340B Architect has been next to none.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix needs their account managers to be more involved. They need more training because when...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We recently had training, and some of the training was overkill for the bulk of the audience. I let...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We all struggle with Macro Helix’s resources and technology. There are issues with new account...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If the product has new functionality, Macro Helix should just tell everybody what they have, tell...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Macro Helix is owned by McKesson, and there are a lot of flaws between the two of them. McKesson is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

When Macro Helix set up the integration between the third-party administrator and the wholesaler, we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

I would not recommend 340B Architect. The product hasn’t been a good fit. Macro Helix hasn’t reduced...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Macro Helix’s timelines move, and getting things implemented and getting resources for some of our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are flaws in the system. The drug prices are correct on one screen and incorrect on another,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

340B Architect is not strong on orphan drugs. With exclusions, there is no automated upload ability,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Macro Helix definitely has strengths that some of the smaller third-party administrators don't have....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

With 340B Architect, we can only get accumulations for today. If I want to know what the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We need a functionality that Macro Helix has told us we can’t get. The vendor has acknowledged some...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix makes updates and fixes things without telling us. I can’t expect updates on a regular...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

340B Architect is not part of our long-term plans. We are looking at all of the third-party...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our time with Macro Helix has been going really well, and the product has been great. The vendor has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The biggest thing for us about Macro Helix is what is called central split, the ability to purchase...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix's product has a good library of reports that we can download in different formats. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would like to have the locations come through on all of the eScribe scripts. Another product...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like to see some functionality added to 340B Architect. With Macro Helix, different...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some changes that we would like to see and things that we don't believe would be too...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our strategic manager is great. We have regular calls with them. When we bring issues to light with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Macro Helix’s support is not great. The support team's turnover is crazy. I know more than the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

340B Architect is a high-value product for what we pay and based on some of the bad things we have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor has a solution that helps support the centralized distribution of the 340B product. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Macro Helix has prolonged ticket closure, frequent understaffing for ticket support, and a very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

What Macro Helix asks customers to provide in terms of support forms and integration forms is not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The software is sufficient and intuitive, and it helps support my organization's needs.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The support team from Macro Helix is insufficient. Getting product demonstrations from the vendor is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There was a period when we had a prolonged lack of communication with the implementation team, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account manager is very good. I enjoy working with that person very much. That person does their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our relationship with the vendor will be better if the vendor resolves some of their current support...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Macro Helix requires us to do a file upload, and that is a challenge for our IT team in some...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Macro Helix has an excellent implementation team to review the data, but getting the system up to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

340B Architect is expensive. Macro Helix is working on integration. They say they want to support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our users have no issues with 340B Architect.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

340B Architect is half the price and twice the quality of our previous system.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix should have had a high-level discussion with our leadership when they decided to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We left our previous vendor for good reasons, but I don't know that there is a good solution out...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The implementation process is very tedious. There is a lot of information, and we have to make a lot...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor does some auditing for us, but I don't know whether that auditing really teaches me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to have somebody checking on me. I have an account executive, but they don't care about...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Decision Insights: 340B
10 February 20    |   Jackson Tate and Sam Eaquinto
340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the f



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​