340B Architect Commentary
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

My biggest concern right now is with Macro Helix’s support people fixing the things that aren't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have a lot of involvement with my account manager at Macro Helix, and they often let me know that...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

340B Architect is very user friendly. I like navigating through the tool. It is pretty...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

Macro Helix works really hard to try to deliver new technology that meets some of the ongoing...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Macro Helix has put a lot of effort forward to attempt to help covered entities manage drug...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don’t use the support from Macro Helix often, but they have answered everything I have asked.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

340B Architect is easy to use. It integrates with our wholesaler. It makes sense. Since I started...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes there are limits with trying to extract some data. Macro Helix will do that for us if they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In terms of the quality of support, I would give Macro Helix one rating on the phone side. But for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With our previous vendor, I felt like if I called and had an issue, I would be transferred to a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

Macro Helix keeps a good record of the files that we send them. 340B Architect is a good solution...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With 340B Architect, the ease of use has been challenging at times. That could be because I have...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We selected 340B Architect to replace our previous product because my director had done some...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix always discloses when we get a notice from a vendor about whether they are going to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

340B Architect works well to meet our needs.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

340B Architect would be better if we could use it system-wide instead of having to go to each alert...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The customer service for 340B Architect needs to improve. It takes too long for tickets to be...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have strong collaboration with the vendor, and we appreciate the conversations we have with them....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Helping us navigate drug manufacturer restrictions is an area of opportunity for Macro Helix to work...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Macro Helix was a little slow to the game in helping us navigate drug manufacturer restrictions. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There are some members of our organization who aren't too happy with what has been occurring with...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The system's functionalities work very well, and they do what the vendor intends for them to do. I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Macro Helix is allowing us to set our own manufacturer cuts and exclusions. That has been good....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I never hear from anyone from Macro Helix other than our representatives. Those representatives are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Macro Helix has relationships with the different large contract pharmacy groups. Sometimes my...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With Macro Helix, I have to call back more than once to get something resolved. There was initial...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We resisted going to 340B ESP for a long time. We finally signed up, but when I asked for Macro...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

If I recommended 340B Architect, that recommendation would have an awful lot of caveats. I have not...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Some weird stuff has happened lately with Macro Helix, so my overall satisfaction will probably go...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Macro Helix has developed tools for reporting that have made sending claims to 340B ESP relatively...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We have very good value in the fees that we are paying Macro Helix. We have been in the 340B...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I don't even really know what Macro Helix promises, but I would say they do not keep promises. One...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We have had very little training from Macro Helix, even during implementations. Because we have been...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We mostly deal with Macro Helix’s support team. It takes time to get issues resolved with Macro...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are some decisions that Macro Helix takes upon themselves to be the keeper of instead of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When Macro Helix was formed, it was a very small company, and they acted as such. Everything was...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Macro Helix’s implementation went very well, and their implementation team is very good. Everyone...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only thing that I don't like about the system is how hard and daunting its reports are to use....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Macro Helix sends out emails that can tell us things, but those things aren't always easy to do. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Everything from Macro Helix works the way it is promoted to work, and the vendor has done great with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't have any problems with Macro Helix's support. The first person I talk to when I call Macro...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

340B Architect is very adaptive to our needs and integrates really well with our current software....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship

Macro Helix has not been as responsive as they used to be in the past; that is my biggest thing with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is pretty easy for me to navigate the menus and settings in 340B Architect. I have that pretty...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It would be nice if Macro Helix had a little more robust customer support or technical support...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I don't know whether it is my fault that I haven't watched any recent training from Macro Helix or...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Macro Helix struggles with flexibility and being able to offer solutions for an organization that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I want additional help running reports and other features, but unfortunately, Macro Helix doesn't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Macro Helix finally implemented the ability to change the status on our hospital sites. They had...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is slower than other vendors. They maybe let us know when they have gotten the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are pretty satisfied with 340B Architect. The vendor gets pretty involved when we report issues,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We see outcomes from Macro Helix. If it wasn't for them, we definitely wouldn't be where we are today....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our satisfaction with Macro Helix mostly revolves around our account representative, who is our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The 340B Architect software is very complicated. There are a lot of switches, settings, and all...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The reporting in 340B Architect is good. It gives us a lot of options and reports, so we can drill...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Macro Helix has split billing, so there isn't much that goes on in the system's back end. We don't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor's reports are simple when it comes to us doing self-audit reports for HRSA. The system's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We cannot easily reverse claims in the system. We have to call the vendor for that, and that takes...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Macro Helix has implemented a process where we can change certain claims, but we can't change all of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We haven't really had too many hurdles when it comes to dealing with Macro Helix. The system orders...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix tries to keep their promises, but there is definitely a lag time with them. For the most...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix is pretty good when we ask about integration options. The vendor is pretty quick to find...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Without training, a lot of end users wouldn't be able to figure out the system. There are a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix is really good at communicating with us about cases. If we put a case in, they will...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We haven't really found other programs that are as robust as 340B Architect. Macro Helix has been...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Macro Helix is a little slow when it comes to sending out updates and improvements. It takes the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In general, Macro Helix has a much better implementation process than some other vendors we have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we have a problem with 340B Architect, we work through a ticket system. There have been times...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

340B Architect has been head and shoulders better than our last solution, but that isn't to say it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Macro Helix is continually working on improvements and asking for customer feedback, and we have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation process for the product is fairly smooth. The vendor has dedicated teams that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The one thing that I have always thought of as a huge pro of Macro Helix is that they allow us to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Macro Helix, I would say there are some things here and there that we ask of them, but the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account manager with Macro Helix is very responsive and helpful, but the overall support team is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Anytime I have asked to speak to a leader of a particular department at Macro Helix or have wanted...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

We went through the whole RFP process with Macro Helix and other vendors, and Macro Helix showed us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Macro Helix is really good about not charging for every little thing. We don't receive unexpected...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

There have been some requests for new functionality that Macro Helix has delivered on. That has been...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our biggest concern with our implementation of the system was with some of the vendor's turnaround...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't use a lot of Macro Helix's training because we have had the system for so long. I have a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

The system is a web-based client software that I have found to be pretty intuitive. If we were to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an individual account executive from Macro Helix who works for us directly, and they manage...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

340B Architect is due for a nice big upgrade to make it a little more streamlined.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Usually, our representative does some live demos to show us things, and there are webinars to take...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Macro Helix puts the onus on each hospital to manage all of the restricted NDCs, and it would be so...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The one thing Macro Helix could do more is review our accounts and our overall performance and give...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Macro Helix is providing some upgrades, and they have done some good things in the last year or so,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Macro Helix has all these customers, and they have a feel for what is going on in the industry, so...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Macro Helix has some really good people working at a higher level, and we had some really great team...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The biggest issue I have with Macro Helix is the timeliness of support. Real-time support would be...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would really like to see a dedicated account representative to advocate for us because we are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We have seen thousands of dollars of savings for the system because of our project. We were able to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Macro Helix is pretty supportive. We don't engage with team members who work for them very often...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like more help with maintaining part of the system. The system matches our items in our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is better suited for split billing than for contract pharmacies. It provides easier...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

When it comes to contract pharmacy, the vendor’s value has gone down. Manufacturers have changed a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I always thought Macro Helix was pretty good. I know their tools, and they have good, easy-to-use...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

The main value point for Macro Helix is that they keep mixed-use and contract-pharmacy pieces...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Macro Helix’s IT support is very good. If we have an issue or your utilization report is missed,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor’s technology is simple and database driven. There is no guesswork if we need to print...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

During the last few years, we have had a couple of different account managers. Macro Helix has...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had some struggles with Macro Helix. When we communicate with them, we communicate with five...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We started with a different Macro Helix program designed to allow us to accumulate funds on specific...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

The product is promoted more as a set-and-forget type of thing, but like with everything else, we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The interoperability seems to be just fine. 340B Architect doesn't really interface with anything on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had some problems, and the manufacturers are trying to claw back whatever they can because...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have discussed going with different vendors simply because there are some neat things that other...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Anybody that is doing relatively decently with 340B Architect has to babysit it. That is probably...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I could see how staying on top of laws and changes could be a problem for Macro Helix. Not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There have been growing pains since we were new to 340B software when we first came on board with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

There were several data purges and reloads, and those were expensive for our organization because we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We wanted someone to work with at Macro Helix. When we threw stuff to the general help desk people,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

If we don't have someone that can work in 340B Architect on a daily basis, we are going to get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I don't get a lot of phone calls saying that orders don’t come in. I get calls like that, but when I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Overall, things continue to go well with Macro Helix, and 340B Architect is good. 340B Architect...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The biggest frustration that we have had with Macro Helix over the last little while is with their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Macro Helix does a mostly good job of making promises; if Macro Helix says they are going to do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

It will take Macro Helix long enough to make improvements in the implementation and training that my...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We are testing certain things in the product that weren't working well, and now we are realizing...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

340B Architect has great features that help us navigate through blocking certain NDCs under...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The speed of Macro Helix’s IT team with processing requests is very poor. There are also some...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

340B Architect is very easy to use. The product is integrated with our wholesaler's system, and that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The issue I have is that when we try to run reports, especially when we are preparing for audits,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles