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340B Architect Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
The system is all I have ever known. I have some experience with other platforms, but in terms of...
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Manager
Service and Support
The vendor delivers on the promises they make but doesn't overpromise. The vendor takes the...
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Manager
Functionality and Upgrades
The vendor is still living in the build and some of the quirks within the build. The vendor speaks...
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Manager
Service and Support
The vendor tries to stay on top of changes with technology. The vendor has an innovative technology...
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Manager
Service and Support
The vendor provides one-on-one administrator support, and that is fabulous. The vendor is very...
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Manager
ROI / Cost (care and feeding)
I would recommend the vendor to others. We get our money's worth from the system, but we do pay. We...
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Director
Functionality and Upgrades
If someone qualifies for 340B and we need to change something, it is sometimes hard to navigate the...
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Director
Technology
I don't see much new technology from Macro Helix. They do a lot of upgrades, but they don't provide...
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Director
Relationship
I don't hear much from the executives. I liked their service, but a while ago, Macro Helix was...
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Director
Other Observations & Comments
We are planning to stay with Macro Helix. But if they try to force our hand to move our contract...
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Manager
Future Outlook
We are going to be converting our EHR, and the partner facility that we are going with used Macro...
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Manager
Service and Support
The vendor has us start out with entry-level support people, and it is hard to move up the chain....
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Analyst/Coordinator
Functionality and Upgrades
Macro Helix's software is the only software I have used for split billing. I really enjoy the ease...
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Analyst/Coordinator
Lessons Learned
We sometimes have to pull multiple reports in order to get the information that we need. We have had...
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Manager
Functionality and Upgrades
The core functionality works, and Macro Helix continues to improve it. For the last while, there has...
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Manager
ROI / Cost (care and feeding)
I don't think Macro Helix charges for every little thing. We have contracts with them, and they are...
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Manager
Functionality and Upgrades
The system is pretty easy to use, but it requires a lot of training and time. New users have to...
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Manager
Other Observations & Comments
Macro Helix has a lot on their product road map. I am sure that a lot of entities want different...
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Manager
Service and Support
The quality of the ongoing support has been much better since we got a dedicated team. When we find...
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Manager
ROI / Cost (care and feeding)
The system has helped us meet our financial needs. The pricing in the contract isn't too bad; it is...
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Manager
Future Outlook
There are a lot of products, including referral functionalities, in Macro Helix's pipeline that fit...
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Analyst/Coordinator
Functionality and Upgrades
340B Architect is an excellent product. Every logic is going to have some difficulties that we have...
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Analyst/Coordinator
Relationship
Macro Helix has grown and expanded different services. As any vendor grows, there are always growing...
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Analyst/Coordinator
Technology
Macro Helix has been good during the COVID-19 crisis. They have maintained communication with us....
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Analyst/Coordinator
Interfacing and Integration
We have one wholesaler system that doesn't integrate fantastically with 340B Architect, but the rest...
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Director
ROI / Cost (care and feeding)
When we were going through the pricing negotiations, Macro Helix told us that they don't charge for...
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Director
Implementation and Training
Macro Helix's implementation strategy could improve. Once the system goes live and we get access to...
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Director
Functionality and Upgrades
There are features in the system that were promoted to us that don't 100% do what they need to do....
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Director
Interfacing and Integration
The system integrates data from a few different EMRs that we have. The integration makes life easier...
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Director
Functionality and Upgrades
Macro Helix needs to more fully develop the enterprise capabilities so that we can do more...
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Director
Service and Support
We have account managers that help us. I don't know how smaller sites deal with support, but it is...
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Director
Relationship
Macro Helix has been involved with us. They are always taking feedback and trying to get ideas about...
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Director
Relationship
Macro Helix tries to keep their promises. One of the promises Macro Helix made is that they would...
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Director
ROI / Cost (care and feeding)
Macro Helix avoids charging us. As a matter of fact, there are some areas where it helps to have our...
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Director
Functionality and Upgrades
It is hard to say whether the product works as promoted because so much of the product has been...
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Analyst/Coordinator
Functionality and Upgrades
Overall, Macro Helix’s product is a pretty good program. I wish the vendor would give us more access...
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Analyst/Coordinator
Functionality and Upgrades
There are a couple of functionalities that could be enhanced. There is some information that would...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Macro Helix gave us a really good price, and they haven't increased it.
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Analyst/Coordinator
Service and Support
Macro Helix hasn't done anything to support us through COVID-19. They have reached out to us and...
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Analyst/Coordinator
Implementation and Training
The vendor is very good at doing implementations, but sometimes the implementations can be lengthy...
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Analyst/Coordinator
Future Outlook
The system is very easy to use. Hopefully, my satisfaction will still be pretty high a year from...
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Director
Other Observations & Comments
We are converting to a new core system, and one of the biggest systems that it is impacting is our...
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Director
Interfacing and Integration
In terms of our interoperability goals, we have other facilities and a site in a different setting....
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Director
Relationship
When it comes to delivering new technology, our other vendor is more receptive. With Macro Helix, it...
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Manager
Relationship
Macro Helix doesn't really have proactive service. I don't know that they have executives. I have...
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Manager
Functionality and Upgrades
Macro Helix's system is easy to use, so I would give it the highest score for that. Macro Helix has...
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Manager
Service and Support
Macro Helix's ongoing support is good. They are better at that than they are at creating new...
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Manager
Relationship
Overall, we have a good partnership with Macro Helix. Early on, before the product was purchased, we...
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Manager
Implementation and Training
We haven't done an implementation in a while. We did one at one of our other locations. Maybe we...
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Manager
Implementation and Training
I don't think that the vendor's training is great. They do have some things. I didn't need a lot of...
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Manager
Relationship
I know all the vendor executives fairly well. If I need to have a conversation with them, I can. I...
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Manager
Technology
Macro Helix is not great at delivering new technology. That is one of the vendor's weaknesses. They...
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Manager
Relationship
I think we get our money's worth from the system. I have been with the vendor for a long time, and I...
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Manager
Sales and Contracting
One of the biggest issues we have is related to contracting. The vendor is owned by McKesson, which...
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Manager
Functionality and Upgrades
We don't really have interoperability in the way we set up the product. The system is pretty easy to...
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Manager
Technology
One problem that the vendor is running into is that because they were one of the first vendors in...
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Manager
ROI / Cost (care and feeding)
The program is working very well right now. We have a lot of safeguards in place, and we have been...
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Manager
Functionality and Upgrades
For now, the system is part of our long-term plan. Our contract is going to be up in the next little...
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Manager
Service and Support
We used to have a dedicated account manager, and that was a lot better for me. Back then, we could...
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Manager
ROI / Cost (care and feeding)
The vendor does not charge us for every little thing. That is why we didn't switch the last time we...
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Manager
Functionality and Upgrades
I would give the system's ease of use more than a perfect score if I could. It is user friendly, we...
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Manager
Sales and Contracting
The vendor is kind of slow in terms of creating certain things that I have seen other systems do....
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Manager
Relationship
The vendor's executives are involved. We have been with the vendor for so long that we are able to...
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Manager
Service and Support
The vendor is creating a lot of user groups now, and that is nice. We are able to give our input,...
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Manager
Lessons Learned
I would tell other people that the system is good software for the price. The system is reasonably...
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Manager
Service and Support
The vendor has kept all of their promises. I would usually say that 90% of the time, if the vendor...
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Manager
Implementation and Training
In terms of the implementations, the vendor is usually very good about keeping their deadlines. They...
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Manager
Implementation and Training
The vendor does a good job with training but not a great job. The vendor keeps us up to date on...
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Manager
Sales and Contracting
The product works as promoted. I see that the vendor is making honest promises that they can keep,...
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Manager
Interfacing and Integration
The vendor has some opportunities to better integrate with other entities. There are some...
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Manager
Functionality and Upgrades
The system is pretty straightforward and user friendly. The vendor has done a lot of work over the...
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Manager
Service and Support
I would buy the system again. The vendor has invested significantly in the core architecture of...
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Manager
Relationship
The vendor has a pretty good vision of their system and where it needs to go to meet the needs of...
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Manager
Service and Support
The vendor has dedicated account managers, so getting ahold of support people is easy. The support...
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Manager
Relationship
There are many executive members that I can go to in order to resolve a problem. The executives are...
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Manager
ROI / Cost (care and feeding)
The outcomes that the vendor promises are usually the outcomes that we get. The vendor delivers what...
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Analyst/Coordinator
Interfacing and Integration
I would give the vendor a high rating for supporting our integration goals. Things run smoothly, so...
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Analyst/Coordinator
Interfacing and Integration
I would give the vendor a high rating for delivering new technology that meets our needs. We do a...
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Analyst/Coordinator
Service and Support
Based off of my regular calls with the vendor, I would give them a high rating for being proactive.
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Analyst/Coordinator
Service and Support
Macro Helix’s customer service is excellent. The vendor is good at managing our contract pharmacy...
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Analyst/Coordinator
Service and Support
The vendor isn’t very transparent in their data; they hide payers from us, and that is annoying....
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Analyst/Coordinator
Implementation and Training
Macro Helix provides training, but I usually don’t take it. It is always available, but I just don’t...
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Analyst/Coordinator
Service and Support
We only use the vendor when we need updates that we can’t make or have any requests that need to be...
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Analyst/Coordinator
Functionality and Upgrades
I don’t really have anything negative to say about the product. We are very hands on, and we are...
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Analyst/Coordinator
Implementation and Training
The initial and ongoing training were good. The only concern I have is the vendor usually does the...
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