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Decision Insights: 340B

Current Time Inside Cache Tag Helper: 11/30/2020 1:31:36 PM and Model.EvProductId = 76290

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Manager

ROI / Cost (care and feeding)

We get good value from 340B Architect's hospital piece. The system runs a lot of transactions for...

Oct 2020
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Manager

Service and Support

We have seen Macro Helix's service really improve in the implementation world. The vendor has...

Oct 2020
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Manager

Functionality and Upgrades

I like the solution's consolidated reporting. I wish that there were more reports available in that...

Oct 2020
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Manager

Future Outlook

I think that Macro Helix's overall service is improving. It is pretty good that the vendor is trying...

Oct 2020
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Manager

Other Observations & Comments

The system is all I have ever known. I have some experience with other platforms, but in terms of...

Sep 2020
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Manager

Service and Support

The vendor delivers on the promises they make but doesn't overpromise. The vendor takes the...

Sep 2020
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Manager

Functionality and Upgrades

The vendor is still living in the build and some of the quirks within the build. The vendor speaks...

Sep 2020
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Manager

Service and Support

The vendor tries to stay on top of changes with technology. The vendor has an innovative technology...

Sep 2020
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Manager

Service and Support

The vendor provides one-on-one administrator support, and that is fabulous. The vendor is very...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I would recommend the vendor to others. We get our money's worth from the system, but we do pay. We...

Sep 2020
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Director

Functionality and Upgrades

If someone qualifies for 340B and we need to change something, it is sometimes hard to navigate the...

Sep 2020
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Director

Technology

I don't see much new technology from Macro Helix. They do a lot of upgrades, but they don't provide...

Sep 2020
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Director

Relationship

I don't hear much from the executives. I liked their service, but a while ago, Macro Helix was...

Sep 2020
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Director

Other Observations & Comments

We are planning to stay with Macro Helix. But if they try to force our hand to move our contract...

Sep 2020
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Manager

Future Outlook

We are going to be converting our EHR, and the partner facility that we are going with used Macro...

Sep 2020
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Manager

Service and Support

The vendor has us start out with entry-level support people, and it is hard to move up the chain....

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix's software is the only software I have used for split billing. I really enjoy the ease...

Sep 2020
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Analyst/Coordinator

Lessons Learned

We sometimes have to pull multiple reports in order to get the information that we need. We have had...

Sep 2020
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Manager

Functionality and Upgrades

The core functionality works, and Macro Helix continues to improve it. For the last while, there has...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I don't think Macro Helix charges for every little thing. We have contracts with them, and they are...

Sep 2020
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Manager

Functionality and Upgrades

The system is pretty easy to use, but it requires a lot of training and time. New users have to...

Sep 2020
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Manager

Other Observations & Comments

Macro Helix has a lot on their product road map. I am sure that a lot of entities want different...

Sep 2020
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Manager

Service and Support

The quality of the ongoing support has been much better since we got a dedicated team. When we find...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The system has helped us meet our financial needs. The pricing in the contract isn't too bad; it is...

Sep 2020
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Manager

Future Outlook

There are a lot of products, including referral functionalities, in Macro Helix's pipeline that fit...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

340B Architect is an excellent product. Every logic is going to have some difficulties that we have...

Sep 2020
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Analyst/Coordinator

Relationship

Macro Helix has grown and expanded different services. As any vendor grows, there are always growing...

Sep 2020
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Analyst/Coordinator

Technology

Macro Helix has been good during the COVID-19 crisis. They have maintained communication with us....

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

We have one wholesaler system that doesn't integrate fantastically with 340B Architect, but the rest...

Sep 2020
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Director

ROI / Cost (care and feeding)

When we were going through the pricing negotiations, Macro Helix told us that they don't charge for...

Sep 2020
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Director

Implementation and Training

Macro Helix's implementation strategy could improve. Once the system goes live and we get access to...

Sep 2020
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Director

Functionality and Upgrades

There are features in the system that were promoted to us that don't 100% do what they need to do....

Sep 2020
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Director

Interfacing and Integration

The system integrates data from a few different EMRs that we have. The integration makes life easier...

Sep 2020
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Director

Functionality and Upgrades

Macro Helix needs to more fully develop the enterprise capabilities so that we can do more...

Sep 2020
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Director

Service and Support

We have account managers that help us. I don't know how smaller sites deal with support, but it is...

Sep 2020
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Director

Relationship

Macro Helix has been involved with us. They are always taking feedback and trying to get ideas about...

Sep 2020
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Director

Relationship

Macro Helix tries to keep their promises. One of the promises Macro Helix made is that they would...

Sep 2020
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Director

ROI / Cost (care and feeding)

Macro Helix avoids charging us. As a matter of fact, there are some areas where it helps to have our...

Sep 2020
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Director

Functionality and Upgrades

It is hard to say whether the product works as promoted because so much of the product has been...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, Macro Helix’s product is a pretty good program. I wish the vendor would give us more access...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of functionalities that could be enhanced. There is some information that would...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Macro Helix gave us a really good price, and they haven't increased it.

Sep 2020
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Analyst/Coordinator

Service and Support

Macro Helix hasn't done anything to support us through COVID-19. They have reached out to us and...

Sep 2020
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Analyst/Coordinator

Implementation and Training

The vendor is very good at doing implementations, but sometimes the implementations can be lengthy...

Sep 2020
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Analyst/Coordinator

Future Outlook

The system is very easy to use. Hopefully, my satisfaction will still be pretty high a year from...

Sep 2020
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Director

Other Observations & Comments

We are converting to a new core system, and one of the biggest systems that it is impacting is our...

Sep 2020
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Director

Interfacing and Integration

In terms of our interoperability goals, we have other facilities and a site in a different setting....

Sep 2020
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Director

Relationship

When it comes to delivering new technology, our other vendor is more receptive. With Macro Helix, it...

Sep 2020
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Manager

Relationship

Macro Helix doesn't really have proactive service. I don't know that they have executives. I have...

Sep 2020
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Manager

Functionality and Upgrades

Macro Helix's system is easy to use, so I would give it the highest score for that. Macro Helix has...

Sep 2020
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Manager

Service and Support

Macro Helix's ongoing support is good. They are better at that than they are at creating new...

Sep 2020
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Manager

Relationship

Overall, we have a good partnership with Macro Helix. Early on, before the product was purchased, we...

Sep 2020
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Manager

Implementation and Training

We haven't done an implementation in a while. We did one at one of our other locations. Maybe we...

Sep 2020
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Manager

Implementation and Training

I don't think that the vendor's training is great. They do have some things. I didn't need a lot of...

Sep 2020
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Manager

Relationship

I know all the vendor executives fairly well. If I need to have a conversation with them, I can. I...

Sep 2020
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Manager

Technology

Macro Helix is not great at delivering new technology. That is one of the vendor's weaknesses. They...

Sep 2020
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Manager

Relationship

I think we get our money's worth from the system. I have been with the vendor for a long time, and I...

Sep 2020
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Manager

Sales and Contracting

One of the biggest issues we have is related to contracting. The vendor is owned by McKesson, which...

Sep 2020
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Manager

Functionality and Upgrades

We don't really have interoperability in the way we set up the product. The system is pretty easy to...

Sep 2020
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Manager

Technology

One problem that the vendor is running into is that because they were one of the first vendors in...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The program is working very well right now. We have a lot of safeguards in place, and we have been...

Sep 2020
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Manager

Functionality and Upgrades

For now, the system is part of our long-term plan. Our contract is going to be up in the next little...

Sep 2020
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Manager

Service and Support

We used to have a dedicated account manager, and that was a lot better for me. Back then, we could...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The vendor does not charge us for every little thing. That is why we didn't switch the last time we...

Sep 2020
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Manager

Functionality and Upgrades

I would give the system's ease of use more than a perfect score if I could. It is user friendly, we...

Sep 2020
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Manager

Sales and Contracting

The vendor is kind of slow in terms of creating certain things that I have seen other systems do....

Sep 2020
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Manager

Relationship

The vendor's executives are involved. We have been with the vendor for so long that we are able to...

Sep 2020
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Manager

Service and Support

The vendor is creating a lot of user groups now, and that is nice. We are able to give our input,...

Sep 2020
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Manager

Lessons Learned

I would tell other people that the system is good software for the price. The system is reasonably...

Sep 2020
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Manager

Service and Support

The vendor has kept all of their promises. I would usually say that 90% of the time, if the vendor...

Sep 2020
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Manager

Implementation and Training

In terms of the implementations, the vendor is usually very good about keeping their deadlines. They...

Sep 2020
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Manager

Implementation and Training

The vendor does a good job with training but not a great job. The vendor keeps us up to date on...

Sep 2020
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Manager

Sales and Contracting

The product works as promoted. I see that the vendor is making honest promises that they can keep,...

Sep 2020
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Manager

Interfacing and Integration

The vendor has some opportunities to better integrate with other entities. There are some...

Sep 2020
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Manager

Functionality and Upgrades

The system is pretty straightforward and user friendly. The vendor has done a lot of work over the...

Sep 2020
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Manager

Service and Support

I would buy the system again. The vendor has invested significantly in the core architecture of...

Sep 2020
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Manager

Relationship

The vendor has a pretty good vision of their system and where it needs to go to meet the needs of...

Sep 2020
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Manager

Service and Support

The vendor has dedicated account managers, so getting ahold of support people is easy. The support...

Sep 2020
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Manager

Relationship

There are many executive members that I can go to in order to resolve a problem. The executives are...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The outcomes that the vendor promises are usually the outcomes that we get. The vendor delivers what...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

I would give the vendor a high rating for supporting our integration goals. Things run smoothly, so...

Sep 2020
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Analyst/Coordinator

Interfacing and Integration

I would give the vendor a high rating for delivering new technology that meets our needs. We do a...