340B Architect Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I like that with 340B Architect, I don't have to worry about program compliance. Knowing that we...
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Product
340B Architect's stability and reliability are okay, but its design is kind of clunky. If I were to...
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Relationship
If I have a ticket open with Macro Helix, Macro Helix's people will repeatedly call me after I have...
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Relationship
I don't know what is coming down the pike with Macro Helix. I just get more frustrated. I want more...
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Relationship, Value
Macro Helix seems stunned when I have questions about things, and I never feel like things get...
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Product
The dashboard is straightforward and easy to use.
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Relationship
The customer service needs to be improved. Macro Helix needs to have better qualification options....
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Product
340B Architect is not user-friendly for customization. It will automatically qualify scripts based...
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Value
On the contract pharmacy side, I think Macro Helix’s fees are a little high.
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Product
The system is very easy to work with and maneuver through. It is easy to see what is going on with...
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Relationship, Operations
The training has kind of fallen off a little over the years. We had some difficulties getting an...
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Relationship
With Bausch Health removing themself from the 340B program, Macro Helix was very proactive and...
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Relationship
Macro Helix’s system interfaces with other vendors’ systems, and we haven't had any issues to note....
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Product
Overall, 340B Architect is a pretty basic dashboard itself. It has a lot of the same functions that...
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Operations
One of the greatest positives of Macro Helix is that they have a great implementation team. When an...
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Relationship
There really haven't been that many problems that we have needed executive involvement from Macro...
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Product, Value
I like that when everything is flowing well in the system, we will get the data the next day, and...
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Product
We have trouble with getting our files integrated in the system. We also have trouble with...
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Relationship
We are pretty mature clients, so most of our problems are just the daily things. Sometimes something...
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Product
The overall strength of the product is that because it is a lot more mature than it once was, it is...
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Product
I'm not sure Macro Helix has introduced any new technology. I'm sure there have been improvements to...
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Value
We are driven by upper management to get more out of the 340B program. And we have successfully been...
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Culture, Loyalty
Macro Helix wasn't our first choice. Our first choice was whatever a different vendor was offering....
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Loyalty, Product
We have checked out a few other vendors over the years, but I think we have come to the conclusion...
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Value
We carve in Medicaid, and the vendor doesn't do a very good job. They used to have a product that...
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Value
Macro Helix charges for every little nitpicky thing. When we opened our outpatient pharmacy, for...
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Operations
We don't really get any training or initial information from Macro Helix on 340B Architect. They...
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Operations
Macro Helix has webinars coming out now with things that they are updating, and they are giving more...
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Loyalty, Relationship
My biggest frustration with Macro Helix is how long tickets stay open. They change the ticket...
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Relationship, Product
I have an ongoing issue that I have been trying to resolve with the vendor since last year, and we...
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Relationship
In its current state, we wouldn't buy the system again if we had a choice. Macro Helix doesn't...
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Relationship
Right now, the vendor's support goes through a ticketing system, but that isn't an efficient...
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Operations, Product
A while ago, we went through a massive upgrade, and there was some fallout in the setup. Users...
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Relationship, Product
Macro Helix has improved a bit in terms of helping us navigate drug manufacturer restrictions, but...
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Relationship
Macro Helix is creating pain points for us here and there. For example, there have been times when...
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Relationship, Operations
We haven't had a dedicated support person from Macro Helix for a while now. In the past, we could...
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Relationship, Product
We have had the solution for a while, and our team understands how to use it. The system has been...
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Product
We have standardized how we use the system across different entities, but I would rate other vendors...
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Operations
When new users came, Macro Helix gave an initial training, which was overwhelming because there was...
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Loyalty, Product
I assume Macro Helix is working on the new technology we want to see. With all the anticipated...
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Relationship
Macro Helix assigns support tickets a number. When a bunch of tickets are open and Macro Helix tells...
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Relationship
We have had to bring higher-level people from Macro Helix in, but we haven't had to do that...
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Relationship
Sometimes I feel like I should be able to get an answer right when I open a ticket with Macro Helix....
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Culture, Value
Because of the contract that we are in with Macro Helix, I don't feel that we are nickel-and-dimed....
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Relationship, Product
I wouldn't buy 340B Architect again. There is no perfect third-party administrator (TPA), but we...
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Operations, Product
Macro Helix created a new functionality where the business has hands-on access to manage new users...
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Relationship, Operations
In the past year or so with Macro Helix, nothing has hit the fan, but at the same time, we took a...
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Operations, Product
I find the solution to be a little cumbersome sometimes when we are trying to place an order through...
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Relationship
The customer service ticketing portal should be revised because when we have an issue and submit a...
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Relationship
My issues with Macro Helix have to do with their customer service. If I have questions or issues, I...
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Product
340B Architect seems like it does the job. It keeps track of my accumulations by NDC. That is...
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Culture, Relationship, Operations
340B Architect is a good product; it just takes a little more effort to utilize the system than it...
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Relationship
Trying to navigate Macro Helix’s hierarchy is sometimes a bit more difficult. We don’t have a go-to...
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Operations
We would like Macro Helix to provide more scheduled and ongoing services and force the issue of...
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Relationship, Product
340B Architect is pretty easy, except for the reports. 340B Architect does integrate very well....
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Relationship
Macro Helix’s customer service is good. I usually get the same few people all the time. They work to...
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Relationship, Operations
When Macro Helix has updates or when we need help getting what the contacted vendors want, I just...
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Culture, Value
Macro Helix is really good at their billing. They do a little price increase every year, but the...
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Relationship, Product
My use of 340B Architect is limited, but drug manufacturer restrictions are not top of mind for me....
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Loyalty, Product
340B Architect works well. It integrates with our wholesaler, so that makes things a lot easier....
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Relationship
Macro Helix’s support people are helpful. Whenever we have an issue, we can generally get it...
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Operations
Not much training is offered for 340B Architect. I know the basic function hasn't changed, so we...
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Operations
A lot of vendors, not just Macro Helix, struggle with slow implementation timelines. I don't know...
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Loyalty
We are currently in an RFP. There is a good chance that Macro Helix will come out ahead and we will...
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Loyalty, Relationship
We are considering other vendors because Macro Helix's customer support has been really lacking for...
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Relationship
Macro Helix has really stepped up their game over the last year or so. While we have had issues,...
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Relationship
Our biggest concern with Macro Helix is their slow turnarounds. The problem with slow turnarounds is...
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Product
340B Architect is very fluid, and there are a lot of out-of-the-box reports that are great, but...
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Relationship
Macro Helix has great support; they send proactive emails when they are going to do downtime and...
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Culture, Loyalty
We are moving away from Macro Helix. I understand that they need to do business, but we work with...
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Relationship, Product
340B products have to be nimble because there is a lot of legislation that is happening. I would...
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Operations
The initial training is a point of emphasis, but the ongoing training is where Macro Helix lacks....
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Product
One of the issues in Macro Helix is they don't have versioning control. If I log in to the system,...
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Relationship, Product
We have a recurring call, so we meet with our strategic account manager. We go over any open support...
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Relationship
We QA everything that we get back from Macro Helix, and there is never a time that there are no open...
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Culture, Loyalty
In the contract pharmacy space, I probably would be looking to move business to another vendor. We...
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Relationship
The vendor does keep their promises, but the timelines for those promises are not always met. We...
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Product
There are a lot of reports and things. We can get them, but they are not available inside the...
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Culture, Loyalty, Product
When we get into the prescription side of the business that is really driven either in the contract...
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Loyalty, Relationship
To push to a high score for our satisfaction, Macro Helix is really going to have to get on par with...
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Product
Macro Helix’s offerings are just not as advanced as the offerings from other third-party...
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Relationship, Product
Macro Helix tries to make improvements with the websites and reporting pretty frequently. It sounds...
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Relationship
I would like to see a little bit more speed when it comes to support from Macro Helix. There are...
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Relationship, Product
Macro Helix is not necessarily innovative, but they definitely try to work with what they have and...
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Relationship
I'm pretty sure that I have expected certain things to happen with 340B Architect in the past, but...
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Product
Reporting is good with 340B Architect. I don't really have any issues with the reporting. I'm pretty...
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Operations
Macro Helix doesn't do hands-on training with their customers, but they do keep robust how-to videos...
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Relationship
Macro Helix is pretty good about keeping drug manufacturer restrictions up-to-date and informing us...
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Product
I haven't had any real problems with 340B Architect. It works well for what it does. I would still...
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Product
As long as we have things built correctly, 340B Architect works the way we need it to. I don't know...
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Operations
We didn't get any training except internally. I do find it kind of difficult to navigate 340B...
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Product
With 340B Architect, it just takes so much individual digging to identify issues. It took us getting...
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