340B Architect Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I have an ongoing issue that I have been trying to resolve with the vendor since last year, and we...
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Relationship
In its current state, we wouldn't buy the system again if we had a choice. Macro Helix doesn't...
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Relationship
Right now, the vendor's support goes through a ticketing system, but that isn't an efficient...
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Operations, Product
A while ago, we went through a massive upgrade, and there was some fallout in the setup. Users...
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Relationship, Product
Macro Helix has improved a bit in terms of helping us navigate drug manufacturer restrictions, but...
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Relationship
Macro Helix is creating pain points for us here and there. For example, there have been times when...
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Relationship, Operations
We haven't had a dedicated support person from Macro Helix for a while now. In the past, we could...
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Relationship, Product
We have had the solution for a while, and our team understands how to use it. The system has been...
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Product
We have standardized how we use the system across different entities, but I would rate other vendors...
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Operations
When new users came, Macro Helix gave an initial training, which was overwhelming because there was...
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Loyalty, Product
I assume Macro Helix is working on the new technology we want to see. With all the anticipated...
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Relationship
Macro Helix assigns support tickets a number. When a bunch of tickets are open and Macro Helix tells...
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Relationship
We have had to bring higher-level people from Macro Helix in, but we haven't had to do that...
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Relationship
Sometimes I feel like I should be able to get an answer right when I open a ticket with Macro Helix....
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Culture, Value
Because of the contract that we are in with Macro Helix, I don't feel that we are nickel-and-dimed....
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Relationship, Product
I wouldn't buy 340B Architect again. There is no perfect third-party administrator (TPA), but we...
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Operations, Product
Macro Helix created a new functionality where the business has hands-on access to manage new users...
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Relationship, Operations
In the past year or so with Macro Helix, nothing has hit the fan, but at the same time, we took a...
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Operations, Product
I find the solution to be a little cumbersome sometimes when we are trying to place an order through...
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Relationship
The customer service ticketing portal should be revised because when we have an issue and submit a...
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Relationship
My issues with Macro Helix have to do with their customer service. If I have questions or issues, I...
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Product
340B Architect seems like it does the job. It keeps track of my accumulations by NDC. That is...
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Culture, Relationship, Operations
340B Architect is a good product; it just takes a little more effort to utilize the system than it...
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Relationship
Trying to navigate Macro Helix’s hierarchy is sometimes a bit more difficult. We don’t have a go-to...
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Operations
We would like Macro Helix to provide more scheduled and ongoing services and force the issue of...
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Relationship, Product
340B Architect is pretty easy, except for the reports. 340B Architect does integrate very well....
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Relationship
Macro Helix’s customer service is good. I usually get the same few people all the time. They work to...
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Relationship, Operations
When Macro Helix has updates or when we need help getting what the contacted vendors want, I just...
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Culture, Value
Macro Helix is really good at their billing. They do a little price increase every year, but the...
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Relationship, Product
My use of 340B Architect is limited, but drug manufacturer restrictions are not top of mind for me....
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Loyalty, Product
340B Architect works well. It integrates with our wholesaler, so that makes things a lot easier....
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Relationship
Macro Helix’s support people are helpful. Whenever we have an issue, we can generally get it...
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Operations
Not much training is offered for 340B Architect. I know the basic function hasn't changed, so we...
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Operations
A lot of vendors, not just Macro Helix, struggle with slow implementation timelines. I don't know...
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Loyalty
We are currently in an RFP. There is a good chance that Macro Helix will come out ahead and we will...
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Loyalty, Relationship
We are considering other vendors because Macro Helix's customer support has been really lacking for...
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Relationship
Macro Helix has really stepped up their game over the last year or so. While we have had issues,...
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Relationship
Our biggest concern with Macro Helix is their slow turnarounds. The problem with slow turnarounds is...
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Product
340B Architect is very fluid, and there are a lot of out-of-the-box reports that are great, but...
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Relationship
Macro Helix has great support; they send proactive emails when they are going to do downtime and...
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Culture, Loyalty
We are moving away from Macro Helix. I understand that they need to do business, but we work with...
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Relationship, Product
340B products have to be nimble because there is a lot of legislation that is happening. I would...
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Operations
The initial training is a point of emphasis, but the ongoing training is where Macro Helix lacks....
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Product
One of the issues in Macro Helix is they don't have versioning control. If I log in to the system,...
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Relationship, Product
We have a recurring call, so we meet with our strategic account manager. We go over any open support...
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Relationship
We QA everything that we get back from Macro Helix, and there is never a time that there are no open...
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Culture, Loyalty
In the contract pharmacy space, I probably would be looking to move business to another vendor. We...
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Relationship
The vendor does keep their promises, but the timelines for those promises are not always met. We...
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Product
There are a lot of reports and things. We can get them, but they are not available inside the...
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Culture, Loyalty, Product
When we get into the prescription side of the business that is really driven either in the contract...
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Loyalty, Relationship
To push to a high score for our satisfaction, Macro Helix is really going to have to get on par with...
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Product
Macro Helix’s offerings are just not as advanced as the offerings from other third-party...
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Relationship, Product
Macro Helix tries to make improvements with the websites and reporting pretty frequently. It sounds...
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Relationship
I would like to see a little bit more speed when it comes to support from Macro Helix. There are...
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Relationship, Product
Macro Helix is not necessarily innovative, but they definitely try to work with what they have and...
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Relationship
I'm pretty sure that I have expected certain things to happen with 340B Architect in the past, but...
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Product
Reporting is good with 340B Architect. I don't really have any issues with the reporting. I'm pretty...
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Operations
Macro Helix doesn't do hands-on training with their customers, but they do keep robust how-to videos...
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Relationship
Macro Helix is pretty good about keeping drug manufacturer restrictions up-to-date and informing us...
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Product
I haven't had any real problems with 340B Architect. It works well for what it does. I would still...
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Product
As long as we have things built correctly, 340B Architect works the way we need it to. I don't know...
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Operations
We didn't get any training except internally. I do find it kind of difficult to navigate 340B...
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Product
With 340B Architect, it just takes so much individual digging to identify issues. It took us getting...
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Product
There are a couple of items I would like to see from Macro Helix. One of the big issues for me...
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Culture, Relationship
Macro Helix is owned by McKesson. And Macro Helix talks very well with McKesson. Macro Helix...
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Relationship
Macro Helix’s support is hit or miss. They have more hits than misses. Lately, things have been...
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Operations
Working with Macro Helix is a night-and-day difference from working with our previous vendor. We...
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Loyalty, Relationship, Product
Macro Helix is improving things, but there is room for improvement in delivering new technology....
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Operations
If I really had to nitpick, I would say there were a couple of instances where some data was dropped...
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Relationship
With Macro Helix, I do see emails about when they are expecting downtime and upgrades. They are...
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Relationship, Product
I see the pains, emails, and toils from my coworkers about fixing things and keeping things on...
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Product, Value
I would not buy 340B Architect again. It is just too cumbersome. There are too many issues that rely...
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Relationship, Operations
Macro Helix has done a pretty good job of helping us navigate drug manufacturer restrictions. These...
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Culture, Relationship
Macro Helix keeps their promises. Any promises that are not kept are because of misunderstandings...
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Loyalty, Value
Macro Helix used to have a product called NDC Architect, and we implemented that for a little while...
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Relationship
We would recommend 340B Architect. It integrates very well, and it is very easy to use. We also have...
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Culture, Relationship, Operations
We have had a couple of hiccups with Macro Helix. They would benefit from having one individual be...
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Value
One of the things we have to remember with all of these products is that it is definitely garbage in...
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Product
Lately, there have been failures or breakdowns somewhere in the system every now and again....
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Relationship, Value
We have a couple of issues going on right now that are taking some time to resolve. While they will...
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Relationship
When it comes to support, Macro Helix still struggles with handing us off to different teams....
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Product, Value
The way qualifiers are set up right now in 340B Architect means that we have to go through and...
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Loyalty, Relationship
We were severely limited in the way that a part of 340B Architect was set up, and it took Macro...
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Culture, Operations
For training, we would like Macro Helix to give us a really good set of definitions for each of the...
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Product
340B Architect is integrated with our purchasing platform, so our buyers can see accumulated...
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Relationship
Macro Helix is going the wrong way with the support for their split billing component. That is where...
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Relationship, Operations, Product
340B Architect's ease of use has gotten worse. The vendor just upgraded their user-access platform,...
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Loyalty, Relationship
I don't understand what Macro Helix's game plan is anymore. I haven't heard of any upcoming useful...
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Loyalty, Relationship
If Macro Helix continues to deliver poor service, we will do an RFP with our split billing vendor....
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