340B Architect
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Jackson Tate
Research Director
Commentary Summary
User Commentary
The vendor's support has been getting worse. I know the vendor's employees are working from home,...
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A lot of 340B software companies have to work with a backbone third-party administrator. Macro Helix...
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Macro Helix launched a new product to handle referrals, but there were a lot of bugs in the system....
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Macro Helix used to have a white-glove service that gave clients their own personal support person...
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I have been really happy with Macro Helix until recently. I have had issues with their support....
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I like the ease of use of the Macro Helix interface. I know where to go for what. I am able to...
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I really like the crosswalk feature in Macro Helix's system. When I purchase new drugs, the...
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When we need something, Macro Helix is pretty much on top of it. They are one of the better vendors....
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Macro Helix doesn't charge us extra for anything. We have had many changes with Macro Helix to...
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Macro Helix did a pretty straightforward implementation. Their initial training is good. For the...
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The software does exactly what the vendor says it will do. The product has a lot of capabilities....
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We have heard that a lot of other vendors nickel-and-dime their clients for every little thing, but...
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We have regular calls with Macro Helix’s strategic account manager to address and escalate any IT...
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Macro Helix works with the customer. We have asked for customizations, and Macro Helix has been able...
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Our biggest pain point with Macro Helix is that they have grown to be so large. As with any company...
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My biggest want for an improvement with Macro Helix is to have our account assigned to a specific...
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Macro Helix appears to be very behind, at least in their IT department. They need to get more people...
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Macro Helix doesn’t avoid charging for every little thing. We also use another solution from the...
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Most of the training is done through Webex meetings, and it is often not at the right time, so we...
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340B Architect achieves its purpose, and part of the barrier is understanding how to maximize using...
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When Macro Helix is doing upgrades and those sorts of things, they are good about notifying us ahead...
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When the product was implemented years ago, it was very new. In retrospect, we were completely set...
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Macro Helix has delivered pretty much everything that they told us they were going to deliver. They...
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Macro Helix kept us informed about things during every step of the implementation. All our questions...
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Macro Helix is always willing to take calls. Timing can sometimes be an issue, but everyone's...
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I find 340B Architect to be intuitive, but some of our teams have some difficulty with it. They get...
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Macro Helix is very proactive. They are always doing updates and reaching out to customers when...
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There is an element of needing to know what information we need from the solution. We mine a lot of...
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One aspect of 340B Architect that we like is the ability to make our data exactly what it is....
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Our own data needs to be very robust so that it can do its job. The product is really easy to use....
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We have used 340B Architect for quite a few years now, and we have been very pleased with it.
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340B Architect is part of our long-term plans, but we may look at other vendors after our contract...
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We were transferred to a new account manager with Macro Helix, and I don’t feel like the new person...
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340B Architect is lacking in terms of our we can deal with direct purchases and how we can run...
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Macro Helix could have helped out a lot more with the manufacturer issues that we have been having....
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340B Architect has a lot of good functionality. We can match purchases and actual utilization for...
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The vendor is very friendly. I would tell others that they have to keep their eyes on 340B...
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We appreciate the addition of our customer-service individual. They are almost like part of our...
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The vendor's fees are generally okay across the board. I have seen presentations from other vendors...
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The only charges that we get from the vendor are the fees for each prescription and for our...
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A lot of the things that are coded in the system make sense, but I often find myself having to ask...
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Users can move around the solution's website super easily. The vendor is constantly upgrading...
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We have been working with the vendor for quite some time. We are very familiar with the product, and...
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The number-one thing I enjoy about the system is the reporting functionality. There are tons of...
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My biggest complaint with the vendor is around their customer service. We have a designated account...
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The firm's speed in responding to enhancement requests could be improved. If there is something we...
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The vendor nickel-and-dimes us for sure. When we were negotiating our contract, we wanted to reduce...
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I have had very limited communication with any of the vendor executives. We really only speak to our...
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The initial implementation was awful. We hated it. We never would have recommended the product after...
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We have a lot of hiccups with our transition of EHRs that we discover on our own through audits. The...
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I like the integration with our wholesaler website. The integration really streamlines the ordering...
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I don't like that we have different IDs for each group of accounts in 340B Architect. Some setting...
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There have been some things that we have asked for from Macro Helix that have taken a long time to...
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The company has changed in recent years. There are more moving parts to Macro Helix now than there...
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Macro Helix does periodically make some updates. Every now and then, they make some change to a rule...
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The product is super important because we work with databases and things that use raw data. The...
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The Macro Helix product is designed to have all kinds of different decision criteria. It has many...
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Macro Helix generally doesn’t want to nickel-and-dime us. They avoid charging us. Macro Helix is...
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The product is not part of our long-term plans. We will always need the software, but it is going to...
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Macro Helix’s support at the go-live was nonexistent and totally unsatisfactory. They basically told...
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The product works the way it works, and it will only work if we can provide what it needs. So in...
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Right now, we have a pretty good account executive. We communicate with that person regularly. They...
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The only contact we have with Macro Helix is through the account executive, and all access to any...
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Macro Helix does a regular assessment, and I like that. They tell us when they see any shortcomings...
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One thing I would recommend would be around Macro Helix’s monitoring of the retail side or contract...
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Macro Helix gives us a flat price, and that is it. Everything I want is readily available and is...
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The implementation was really good. Macro Helix offers resources and support whenever I need them,...
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340B Architect is really robust. It keeps us compliant, and it proactively flags issues. The...
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I would like to see some search functionality or something like that in 340B Architect. The help...
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Whenever I have a question, Macro Helix answers it clearly and completely. They do a lot of...
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We haven’t needed any executive involvement from Macro Helix. They had a really good handoff from...
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Up to this point, Macro Helix has kept all their promises. 340B Architect certainly meets every...
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The training Macro Helix provided was very good. They made sure we understood how the system worked,...
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Macro Helix needs to reconsider their exclusivity clause. We are walking away essentially because of...
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I like Macro Helix's system, but I had a really low bar. When I got into the 340B space, we had a...
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At first, I was happy with the support from Macro Helix compared to the support from another vendor,...
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Macro Helix’s split billing, mixed-use accumulator, and fee structure are really good. I feel like...
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340B Architect helps us with Medicaid. The solution keeps track of things like people who qualify...
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Training is one of Macro Helix's solid points. They are constantly pushing to see whether there is...
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340B Architect is a remote product. Its updates are pretty much invisible until we get to the...
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We are definitely getting our money's worth from Macro Helix. We have heard very positive things...
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Macro Helix is willing to help us out as much as they can, but it is impossible for them to...
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A couple of years ago, we looked into whether we wanted to stay with Macro Helix. We chose to stay...
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340B Architect has had a fairly long learning curve for us. We needed to know an awful lot before we...
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We have a dedicated account manager, so we only have to go through one person instead of calling a...
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We have had multiple errors in the 340B Architect system, and Macro Helix has taken forever to make...
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Macro Helix has gotten too big for their britches, but their technology has been behind the...
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Macro Helix keeps their promises eventually. When Macro Helix does an upgrade, I would like to have...
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Our issues with 340B Architect are twofold. First, the solution's documentation isn't as strong as...
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The recent changes that Macro Helix made to our dashboard make it very apparent how we are...
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I like 340B Architect. It does exactly what we need it to do. 340B Architect is a solid system that...
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We can request custom reports and data feeds from Macro Helix, and they provide those to us at no...
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My complaint with Macro Helix is the speed of the system. 340B Architect is a web-based system. I...
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The vendor's charging is pretty straightforward. There is a monthly fee for the hospital and then a...
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The vendor offers webinars and other things. The vendor tries to move things forward pretty well...
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The vendor has tried to reach out and be proactive. I have been able to reach up pretty high when we...
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COVID-19 has made things a little hard for Macro Helix. The emails don't go through as they should,...
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Overall, Macro Helix is doing very well. The vendor is speedy in helping with open cases.
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I would like Macro Helix to allow us to make changes on the hospital side and not just on the...
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Things have gone steadily downhill since I last spoke with KLAS. I told our administration that I am...
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The vendor does not keep all of their promises. The vendor is very slick about their contracting. We...
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The vendor's initial training took one day. We have an account manager that tries to show us things,...
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I like that the product works as promoted, and that is the only reason I don't want to switch from...
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The system is getting outdated. We recently found an issue that was excluded from the system. There...
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We have frequent calls with our vendor's case manager, but sometimes we wait weeks for a response...
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The system has equivalency tables in the background, and sometimes we can't always see all the...
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It made sense to move to 340B Architect because we have so many other entities within our...
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I would purchase 340B Architect again based on what I have seen from some other vendors' pricing...
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340B Architect has a new feature that we really like that helps do some 340B monitoring. Our end...
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We have a strategic account manager with Macro Helix that is really good and has been able to reach...
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I have put in requests for software enhancements, and the vendor does a good job handling those...
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The vendor periodically does live training webinars. The vendor has improved the webinars a lot over...
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I like that the vendor is responsive to our issues. I like the functionality of the product. We have...
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It would be nice if Macro Helix would allow more customization with some of the filtering...
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Macro Helix doesn’t nickel-and-dime us at all. They are very reasonable in the marketplace in terms...
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Our initial setup with Macro Helix was like fumbling through the dark. We switched to another...
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The vast majority of the 340B Architect training was left up to continuing education and the people...
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There are holes in 340B Architect’s live-feed data. When we went with the live feed before we did a...
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We are very satisfied with 340B Architect. The product is very user friendly. We can easily look at...
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Macro Helix’s support used to be very poor. We had outstanding tickets for months without any...
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Macro Helix is consistently looking at our crosswalks and sending us an email if anything is out of...
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I would like to see improvements with some of 340B Architect's filtering capabilities. It would be...
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I like that Macro Helix is responsive to our issues. I like the functionality of the product. We...
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We don't have a representative from Macro Helix to work with. We have to submit tickets for support...
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With 340B Architect, we have a lot more functionality and reporting capabilities than we did with...
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We are always vetting other 340B systems to make sure we have the best one. Macro Helix is always...
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Macro Helix is more expensive than other 340B contract pharmacy vendors. I wish the solution weren't...
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We can see our purchases and match those up effectively, in the Macro Helix system. The vendor is...
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The reports from 340B Architect are amazing. We can get any report we need. The only thing I would...
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340B Architect is very user friendly. We have great tools in the interface to help us find anything...
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The customer service for 340B Architect is great. We get all of the answers to the questions that we...
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Macro Helix does a good job with their updates. Macro Helix rolls the updates out very quickly and...
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We have the ability to make any custom report that we need with Macro Helix. We just ask them for a...
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We have been through one upgrade, and that didn't go smoothly. The system wasn't acting correctly...
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When I have called, the Macro Helix technician has been very helpful and pleasant. When we have...
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I am lucky enough that I can figure things out just with my experience, but I know that for people...
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I don't know whether the system is exactly easy to use. We really have to know where we are going...
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We have to do audits on the system, so everything has been pretty much consistent. As long as the...
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The system overall is good. The vendor has made some recent updates to make it a little more user...
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There are some features that we would like to see in terms of pulling data and patient...
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Our account manager has been very helpful in guiding us through the minefield of rules and being...
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We are always open to possibilities to better streamlining our work; contracts don’t last forever. I...
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We are definitely getting rid of Macro Helix. They fail to keep up with some of the cutting-edge...
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The problem with Macro Helix is that things take forever. Macro Helix should have the ability to...
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Macro Helix recently had an upgrade, and the system definitely got a facelift. There really wasn't...
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People really have to be wizards to use 340B Architect. The problem is the data. We can see...
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With Macro Helix, there is no monthly call. There is no customer service in that regard. I would...
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Macro Helix is responsive. Sometimes, the support tickets take quite a while, but the vendor is...
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Customer service is probably the most underrepresented thing in 340B Architect because the program...
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I definitely feel nickel-and-dimed. Whenever we want to make a change, there is a charge associated...
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Macro Helix doesn’t offer any training for new staff. I am sure there is some training that we could...
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Outcomes are really client driven, but there are no customizable suggestions. I tell the vendor what...
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The solution lacks functionality in following patients from the contract pharmacy to a hospital. It...
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Macro Helix has an implementation team for us, but we often have to answer our own questions when it...
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To bring up the vendor's rating, they would need to revamp their current website. They have so many...
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Overall, Macro Helix has been a good partner. They have been responsive to our needs. The biggest...
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Macro Helix is trying to keep pace with the industry, but that gets harder the bigger an...
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340B Architect is not the easiest to use, but it works. Our corporate folks have trained us on how...
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I like the support from Macro Helix. They are always very responsive.
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