340B Architect Commentary

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As a critical access hospital, we tend to wear a lot of hats. I do everything. 340B work is only...

I will think the product is doing what it's supposed to, and then I find out that it's not at all....

When we first went with 340B Architect, we had looked at different options, and it was our...

I feel like I still learned things along the way on my own rather than using the vendor’s training.

Macro Helix has a support ticket process, and we usually wait up to three days to get a resolution....

We have good rates and value with Macro Helix. That basically goes back to the length of the...

Based on what we've seen so far, I would tell people that Macro Helix’s value proposition is good....

Macro Helix will work with anyone in almost any situation, but the process is not quick. For...

The changes that Macro Helix has made are not user friendly, such as the new method for adding a...

We get no training. We just have a help button on Macro Helix's website, and it just shows us their...

Things with Macro Helix have been deteriorating. They now only provide account managers depending on...

We have been looking around for other software, and in comparison to other options, 340B Architect...

I'm not horrible in my ratings for 340B Architect because I'm so used to the system that it doesn't...

I pull reports and do a few things in 340B Architect, but sometimes the ease of use and the matching...

I cannot say anything negative about Macro Helix because they are really helpful. When I reach out,...

So far, we are really happy with Macro Helix. They always work with us whenever we reach out,...

We are not going to stay with Macro Helix if we are not satisfied with their services. Although I...

We recently onboarded a couple of contract pharmacies that we were working with, and maybe it is...

Macro Helix’s fees are kind of high. Since we have been with them, our contract has increased every...

I know other people have used different systems and seem to be happier than I am sometimes, for...

What someone wants and what a technical person builds are two different things. Macro Helix could...

Macro Helix is progressing. They have had improvements in their customer service and their tickets...

I want my repeated requests to be responded to and acted on by Macro Helix. When my requests fall on...

Macro Helix offers training whenever we have a new pharmacy or covered entity open. They offer...

Macro Helix is doing a fine job with drug manufacturer restrictions. I have seen the demonstrations...

We aren't satisfied with Macro Helix’s support. We don't have a dedicated support team, and it takes...

The written location logic in 340B Architect is not perfect, and we still have to go through and...

Macro Helix nickel-and-dimes for every single line. If my retail pharmacy is submitting something...

I keep telling Macro Helix that they know their stuff, so I need them to help me know what to do,...

There is no training out there from Macro Helix that I'm aware of, apart from their webinars they do...

We don’t like Macro Helix’s lack of ability and desire to tailor my program to fit the needs of my...

We would like more of a dedicated person at Macro Helix that I can contact instead of a generic...

I have had the same Macro Helix technician on multiple different cases, and they seem to have to...

An issue we are having right now with 340B Architect is that we have some patients whose data isn't...

One thing that 340B Architect is strong on is the rebate program. They were going to be able to get...

Reporting is the main area of improvement for Macro Helix. There are many reports available, but...

Macro Helix is doing a good job of keeping up with 340B changes. With updates like the new rebate...

Macro Helix’s billing is good. We established it a long time ago, and they have been consistent....

There are a fair number of fees. I had a little history with another program before we switched to...

340B Architect just works, at least on the mixed-use side. The 340B program is a very important...

Macro Helix is responsive when it comes to drug manufacturer restrictions; they are working and...

One nice thing is that 340B Architect is fully integrated with our wholesaler. If an organization is...

I would tell Macro Helix to keep working on their reporting functionality. It is really good. We...

Macro Helix is very responsive. Their training modules are okay. They get us where we need to be. We...

Macro Helix does a lot of proactive messaging and proactive building, and that helps us stay ahead....

During the contract renewal, Macro Helix is open to negotiating the current fees, reducing those a...

On the Macro Helix side, there are a lot of covered entities being forced into alternative...

Our Macro Helix account manager is much more knowledgeable about how the system works than our...

There is never going to be a perfect third-party administrator (TPA); there are always going to be...

When we have very unique scenarios or questions for Macro Helix, there is involvement from other...

We have reviewed other vendors, and there have been solutions that other vendors have offered that...

We considered leaving Macro Helix when our contract renewal came up, but ultimately, we decided that...

I do not think Macro Helix is doing anything cutting-edge. The cutting-edge work comes from human...

I do not like 340B Architect. The only real positive is Macro Helix's tight integration with...

From a functional standpoint, 340B Architect is very good. Its reports are good, and it brings in...

Macro Helix has had some turnover, and that makes things harder. Honestly, that is a challenge...

Our organization backed out of working with Macro Helix. We liked Macro Helix. They did good work....

Macro Helix is not doing as much development as they used to. I’m not clear on their long-term plan....

Macro Helix's support people are slow to respond and to make corrections or changes. Tickets...

I don't like that Macro Helix is affiliated with McKesson. McKesson is the largest wholesaler in the...

I like that Macro Helix is a leading provider. Large customers are sometimes able to receive...

340B Architect offers a solid solution, but that solution doesn't include all of the bells and...

With 340B Architect, the cost and lift required to make changes is so significant that there are...

I like that with 340B Architect, I don't have to worry about program compliance. Knowing that we...

340B Architect's stability and reliability are okay, but its design is kind of clunky. If I were to...

If I have a ticket open with Macro Helix, Macro Helix's people will repeatedly call me after I have...

I don't know what is coming down the pike with Macro Helix. I just get more frustrated. I want more...

Macro Helix seems stunned when I have questions about things, and I never feel like things get...

The dashboard is straightforward and easy to use.

The customer service needs to be improved. Macro Helix needs to have better qualification options....

340B Architect is not user-friendly for customization. It will automatically qualify scripts based...

On the contract pharmacy side, I think Macro Helix’s fees are a little high.

The system is very easy to work with and maneuver through. It is easy to see what is going on with...

The training has kind of fallen off a little over the years. We had some difficulties getting an...

With Bausch Health removing themself from the 340B program, Macro Helix was very proactive and...

Macro Helix’s system interfaces with other vendors’ systems, and we haven't had any issues to note....

Overall, 340B Architect is a pretty basic dashboard itself. It has a lot of the same functions that...

One of the greatest positives of Macro Helix is that they have a great implementation team. When an...

There really haven't been that many problems that we have needed executive involvement from Macro...

I like that when everything is flowing well in the system, we will get the data the next day, and...

We have trouble with getting our files integrated in the system. We also have trouble with...