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340B Architect
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Featured  Report

340B Decision Insights 2020: Service Weighs Heavy in Purchasing Decisions
340B Decision Insights 2020:
Service Weighs Heavy in Purchasing Decisions
January 2020
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User Commentary

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Director

Functionality and Upgrades

340B Architect is awfully easy to use. The product is pretty straightforward. There are a couple of...

Nov 2022
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Director

Functionality and Upgrades

We went through a recent upgrade that was slow and had some complexities. There were some issues...

Nov 2022
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Director

Implementation and Training

We do a lot of internal training at our organization because we have a very experienced team, but I...

Nov 2022
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Director

Future Outlook

Macro Helix could do better. They are trying to put more things out there, but their turnaround time...

Nov 2022
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Director

Relationship

We have a dedicated account manager who is extremely knowledgeable. That person is pretty much our...

Nov 2022
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Analyst/Coordinator

Relationship

We are not a priority for the vendor’s executives. There are issues where I ask Macro Helix's people...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

There are some instances where Macro Helix charges too much, and there are some instances where I...

Nov 2022
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Analyst/Coordinator

Relationship

We have had a lot of weird issues with the way Macro Helix has been testing our data. Things have...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to navigate. The pages are clean. We can run a lot of different reports,...

Nov 2022
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Analyst/Coordinator

Relationship

I like that we have a dedicated account manager with Macro Helix. We have regular calls, and if we...

Nov 2022
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Analyst/Coordinator

Lessons Learned

Macro Helix could improve their tracking of manufacturer pricing in regard to covered entities that...

Nov 2022
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Analyst/Coordinator

Implementation and Training

We would like to receive training from the vendor in a timelier fashion. For example, Macro Helix...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor has been incredibly understaffed and has had trouble finding people for their support...

Nov 2022
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Analyst/Coordinator

Implementation and Training

It has been a long time since we have really needed training. However, when we went live with the...

Oct 2022
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Analyst/Coordinator

Service and Support

Macro Helix has a support staff shortage, and that shortage is improving slightly. The hold times...

Oct 2022
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Analyst/Coordinator

Relationship

The only time we really communicate with an executive-level team is when Macro Helix is assigning an...

Oct 2022
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Analyst/Coordinator

Implementation and Training

We had implementation teams for changes in our organization, and those folks were great and super...

Oct 2022
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Analyst/Coordinator

Technology

There are intermittent slowness issues in terms of how the splitter is working. That slowness...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

In general, Macro Helix’s pricing is fair. The product accomplishes what it is designed to do, and...

Oct 2022
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Analyst/Coordinator

Relationship

I have not run into a situation where Macro Helix has neglected to keep a promise. When I have made...

Oct 2022
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Director

Service and Support

It is unfortunate that no matter what 340B program clients go with right now, all the vendors are...

Oct 2022
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Director

Other Observations & Comments

Macro Helix sends out mass emails every now and then. Unfortunately, the mass emails usually come...

Oct 2022
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Director

Lessons Learned

340B Architect does what the vendor said it could do, but a lot of the things Macro Helix said were...

Oct 2022
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Director

ROI / Cost (care and feeding)

We pay a flat fee, and a percentage of what we save sometimes goes to Macro Helix. Everything is...

Oct 2022
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Director

Future Outlook

Any other year, I would have given Macro Helix higher scores, but we have had ongoing issues. We are...

Oct 2022
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Director

Implementation and Training

It was a nightmare to bring in one of our retail pharmacies. Macro Helix couldn't remember how they...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Compared to our previous system, 340B Architect is a whole lot easier to use, and I barely have any...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic has been trying some different things to give us more information and more visibility into our...

Oct 2022
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Director

Relationship

We have been trying to establish some nonstandard workflows in response to some of the changes going...

Oct 2022
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Director

Service and Support

We have certainly had some issues that we have escalated to the vendor's senior executives, and that...

Oct 2022
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Director

Lessons Learned

Macro Helix is a great vendor for people who really want a lot of control and to be running their...

Oct 2022
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Director

ROI / Cost (care and feeding)

The financial impact and benefit that we saw of moving to Macro Helix's product was incredibly...

Oct 2022
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Director

Implementation and Training

Overall, 340B Architect has been a pretty big win. Our transition was very smooth. Some of our...

Oct 2022
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Director

Service and Support

Macro Helix is struggling with some staffing, and recently, their help desk ticket turnaround has...

Oct 2022
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Director

ROI / Cost (care and feeding)

Macro Helix pulls data out of the system and does analytics on the data really well, and Macro Helix...

Oct 2022
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Director

Implementation and Training

Implementation services are Macro Helix’s weakest point. Their standard project plan doesn't include...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Ordering things through 340B Architect is very easy if we are using a certain system. However, if we...

Sep 2022
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Analyst/Coordinator

Technology

340B Architect is a bit outdated. Some of the navigation is cumbersome. Users struggle with finding...

Sep 2022
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Analyst/Coordinator

Relationship

My account manager is really timely. They are great. When there are upgrades and updates, Macro...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

I get business profiles from Macro Helix, and those are very helpful in determining profitability...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The fee is high, but all software fees are high. 340B Architect pretty much has a set price, but we...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training is concise, brief, and to the point. There isn't a lot of extra nonsense added to it....

Sep 2022
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Analyst/Coordinator

Service and Support

The support center is not timely at all. The center is just severely understaffed like most of the world....

Sep 2022
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Analyst/Coordinator

Service and Support

The customer service from Macro Helix has declined substantially. We have been having several issues...

Sep 2022
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Analyst/Coordinator

Service and Support

The reason we are still with Macro Helix is the functionality of their crosswalk. The other...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Macro Helix charges for everything. Every year, they increase their fees.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We implemented the hybrid crosswalk feature, and I am missing out on 340B utilization for a large...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The training for 340B Architect has been next to none.

Sep 2022
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Analyst/Coordinator

Service and Support

Macro Helix needs their account managers to be more involved. They need more training because when...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We recently had training, and some of the training was overkill for the bulk of the audience. I let...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We all struggle with Macro Helix’s resources and technology. There are issues with new account...

Sep 2022
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Analyst/Coordinator

Service and Support

If the product has new functionality, Macro Helix should just tell everybody what they have, tell...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

Macro Helix is owned by McKesson, and there are a lot of flaws between the two of them. McKesson is...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

When Macro Helix set up the integration between the third-party administrator and the wholesaler, we...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would not recommend 340B Architect. The product hasn’t been a good fit. Macro Helix hasn’t reduced...

Sep 2022
||
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Analyst/Coordinator

Implementation and Training

Macro Helix’s timelines move, and getting things implemented and getting resources for some of our...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There are flaws in the system. The drug prices are correct on one screen and incorrect on another,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

340B Architect is not strong on orphan drugs. With exclusions, there is no automated upload ability,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix definitely has strengths that some of the smaller third-party administrators don't have....

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

With 340B Architect, we can only get accumulations for today. If I want to know what the...

Sep 2022
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Analyst/Coordinator

Service and Support

We need a functionality that Macro Helix has told us we can’t get. The vendor has acknowledged some...

Sep 2022
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Analyst/Coordinator

Service and Support

Macro Helix makes updates and fixes things without telling us. I can’t expect updates on a regular...

Sep 2022
||
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Analyst/Coordinator

Relationship

340B Architect is not part of our long-term plans. We are looking at all of the third-party...

Sep 2022
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CEO/President

Relationship

Our time with Macro Helix has been going really well, and the product has been great. The vendor has...

Jul 2022
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CEO/President

Functionality and Upgrades

The biggest thing for us about Macro Helix is what is called central split, the ability to purchase...

Jul 2022
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Manager

Functionality and Upgrades

Macro Helix's product has a good library of reports that we can download in different formats. The...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like to have the locations come through on all of the eScribe scripts. Another product...

Jul 2022
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Analyst/Coordinator

Relationship

We would like to see some functionality added to 340B Architect. With Macro Helix, different...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some changes that we would like to see and things that we don't believe would be too...

Jul 2022
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Analyst/Coordinator

Relationship

Our strategic manager is great. We have regular calls with them. When we bring issues to light with...

Jul 2022
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Analyst/Coordinator

Service and Support

Macro Helix’s support is not great. The support team's turnover is crazy. I know more than the...

Jul 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

340B Architect is a high-value product for what we pay and based on some of the bad things we have...

Jul 2022
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Manager

Sales and Contracting

The vendor has a solution that helps support the centralized distribution of the 340B product. I...

Jun 2022
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Manager

Service and Support

Macro Helix has prolonged ticket closure, frequent understaffing for ticket support, and a very...

Jun 2022
||
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Manager

Functionality and Upgrades

What Macro Helix asks customers to provide in terms of support forms and integration forms is not...

Jun 2022
||
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Manager

Functionality and Upgrades

The software is sufficient and intuitive, and it helps support my organization's needs.

Jun 2022
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Manager

Sales and Contracting

The support team from Macro Helix is insufficient. Getting product demonstrations from the vendor is...

Jun 2022
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Manager

Implementation and Training

There was a period when we had a prolonged lack of communication with the implementation team, and...

Jun 2022
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Manager

Relationship

Our account manager is very good. I enjoy working with that person very much. That person does their...

Jun 2022
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Manager

Future Outlook

Our relationship with the vendor will be better if the vendor resolves some of their current support...

Jun 2022
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Manager

Functionality and Upgrades

Macro Helix requires us to do a file upload, and that is a challenge for our IT team in some...

Jun 2022
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Director

Implementation and Training

Macro Helix has an excellent implementation team to review the data, but getting the system up to...

Jun 2022
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Director

Functionality and Upgrades

Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...

Jun 2022
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Director

ROI / Cost (care and feeding)

I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...

Jun 2022
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Director

Other Observations & Comments

340B Architect is expensive. Macro Helix is working on integration. They say they want to support...

May 2022
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Manager

Functionality and Upgrades

Our users have no issues with 340B Architect.

May 2022
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Manager

Service and Support

Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...

May 2022
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Manager

ROI / Cost (care and feeding)

340B Architect is half the price and twice the quality of our previous system.

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...

Apr 2022
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Analyst/Coordinator

Relationship

Macro Helix should have had a high-level discussion with our leadership when they decided to...

Apr 2022
||
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Director

Service and Support

We left our previous vendor for good reasons, but I don't know that there is a good solution out...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....

Apr 2022
||
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Director

Interfacing and Integration

The implementation process is very tedious. There is a lot of information, and we have to make a lot...

Apr 2022
||
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Director

Service and Support

The vendor does some auditing for us, but I don't know whether that auditing really teaches me...

Apr 2022
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Director

Functionality and Upgrades

We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....

Apr 2022
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Director

Relationship

I would like to have somebody checking on me. I have an account executive, but they don't care about...

Apr 2022
||
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Director

Functionality and Upgrades

I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...

Apr 2022
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Manager

Functionality and Upgrades

Sometimes when Macro Helix does the upgrades that change the reports, there is a learning curve for...

Mar 2022
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Manager

Service and Support

As Macro Helix has grown, there have been a few hiccups with staffing turnover. When we were first...

Mar 2022
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Manager

Implementation and Training

I have no issues with Macro Helix. They regularly make enhancements to 340B Architect. They usually...

Mar 2022
||
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Analyst/Coordinator

Relationship

Macro Helix’s service has really gone downhill lately, and we have had issues with reporting. Our...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The positive of Macro Helix is it is the devil I know, so I know what to expect and what the vendor...

Mar 2022
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Director

Functionality and Upgrades

As far as I know, Macro Helix is not going anywhere. 340B Architect is well organized, and it is...

Mar 2022
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Manager

Future Outlook

In the past, the vendor did not have two-factor authentication. They were late on that. Our IT folks...

Mar 2022
||
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Manager

Functionality and Upgrades

Anytime the vendor upgrades, the process is a bit of a headache. Overall, the product is a generic...

Mar 2022
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Manager

Service and Support

The vendor could improve their service. I wish the representatives would be consistent and...

Mar 2022
||
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Manager

Functionality and Upgrades

The vendor is pretty stagnant in terms of new technology. They do the bare minimum to keep the...

Mar 2022
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Manager

Implementation and Training

For the continuing training, the vendor offers webinars, but they are very lackluster. The vendor is...

Mar 2022
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Manager

ROI / Cost (care and feeding)

If I could give a negative rating for receiving our money’s worth from the product, I would. I guess...

Mar 2022
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Manager

Implementation and Training

The vendor's implementation specialists have improved. That means that the quality of the vendor's...

Mar 2022
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Manager

Functionality and Upgrades

Our end users are hesitant to do some of their more complicated tasks in the system. The system is...

Mar 2022
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Manager

Relationship

We have a quarterly review with the vendor where we look at how well we are doing with the system....

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

Macro Helix has gotten better at not charging us for every little thing. They are trying to...

Mar 2022
||
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Manager

Relationship

I have a strategic account manager who I have regular meetings with. They cover any questions that I...

Mar 2022
||
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Manager

Relationship

When we began our relationship with the vendor, we set a certain level of expectations. Now, the...

Mar 2022
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Manager

Technology

During upgrades is usually when I contact the vendor a lot and try to get things taken care of. I...

Mar 2022
||
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Manager

Other Observations & Comments

I learned most of the product on my own without anyone really training me, but I am not...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

Macro Helix has saved us a lot of money with their program.

Mar 2022
||
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Manager

Functionality and Upgrades

There was an update for one of our products, and after that, there was a period of time when 340B...

Mar 2022
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Manager

Technology

When I use the system to do self-audits or other things, it is a little glitchy and slow.

Mar 2022
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Manager

Functionality and Upgrades

The vendor has worked hard to correct issues and figure out where problems are. Since we have two...

Mar 2022
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Manager

Service and Support

The vendor is very quick to correspond back and forth and get things taken care of.

Mar 2022
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Director

Functionality and Upgrades

The product is a little hard for us to use because our physicians rotate through different sites,...

Mar 2022
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Director

Technology

We have been with Macro Helix for a long time, and they have put some things in place that have been...

Mar 2022
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Director

Service and Support

During the difficult COVID-19 time, a lot of my support tickets were being followed up with late in...

Mar 2022
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Director

ROI / Cost (care and feeding)

Macro Helix has helped me manage things and not pay higher prices when I shouldn't. Macro Helix has...

Mar 2022
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Analyst/Coordinator

Service and Support

The support services from Macro Helix are very good. If I call in with any inquiry, we get a trained...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix has a good list of reports. I can get any report I need. I can also customize any report...

Mar 2022
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Analyst/Coordinator

Implementation and Training

The training from Macro Helix is very good. They are detailed and helpful. Also, if I need...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix is very good about compliance, and everything that they do is transparent. I can run...

Feb 2022
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Analyst/Coordinator

Relationship

I like that we have an account manager from 340B Architect who meets with us on a regular basis. I...

Feb 2022
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Analyst/Coordinator

Service and Support

There are other vendors who have excellent systems that will allow them to qualify prescriptions and...

Feb 2022
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Analyst/Coordinator

Implementation and Training

During our implementation of the product, it would have been nice if we had had more communication...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

340B Architect is part of our long-term plans. We would love to find another system for split...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor doesn't really keep their promises because we have had some problems with ticket...

Feb 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have called the vendor on some of the charges that they have given us, and their response has...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix needs to upgrade the product. I am an optimistic person, so I hope that in a year, we...

Feb 2022
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Director

ROI / Cost (care and feeding)

I think that the vendor's charges are pretty good. We get the entire solution for a monthly price....

Feb 2022
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Director

Implementation and Training

Our implementation of 340B Architect was pretty good. It took a little longer than we expected it...

Feb 2022
||
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Director

Functionality and Upgrades

340B Architect is a good system to work with. I like its software. It is pretty easy for me to get...

Feb 2022
||
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Director

Functionality and Upgrades

I haven't seen much new technology from Macro Helix.

Feb 2022
||
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Director

Relationship

We are able to meet with a representative from Macro Helix who can answer our questions.

Feb 2022
||
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Director

Implementation and Training

We have had surprising difficulty with Macro Helix in getting quick responses to many of our...

Feb 2022
||
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Director

Relationship

In the past few years, a number of manufacturers have started announcing that they aren't going to...

Feb 2022
||
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Director

Interfacing and Integration

We use several other McKesson products and Macro Helix's product. We have a lot of data coming from...

Feb 2022
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Director

Future Outlook

Macro Helix has been a longtime partner with us. Simply because of the pain of moving to another...

Feb 2022
||
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Director

Interfacing and Integration

The vendor has access to a lot of data beyond what is in Macro Helix's system because they are owned...

Feb 2022
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Director

Functionality and Upgrades

340B Architect’s portal has a robust uptime. There are not a whole lot of technical failures. The...

Feb 2022
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Director

Relationship

Macro Helix has engaged us in new products options and gotten our feedback on new things. Macro...

Feb 2022
||
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Director

Service and Support

Macro Helix unfortunately has frequent slowness in terms of responding to some of our troubles and...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

With Macro Helix’s product, we wanted optimization and savings for the organization. We wanted data...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Large organizations get 340B Architect and add on to it. There are multiple organizations using the...

Feb 2022
||
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Manager

Other Observations & Comments

The vendor's support has been getting worse. I know the vendor's employees are working from home,...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

A lot of 340B software companies have to work with a backbone third-party administrator. Macro Helix...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Macro Helix launched a new product to handle referrals, but there were a lot of bugs in the system....

Jan 2022
||
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Analyst/Coordinator

Relationship

Macro Helix used to have a white-glove service that gave clients their own personal support person...

Jan 2022
||
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Analyst/Coordinator

Relationship

I have been really happy with Macro Helix until recently. I have had issues with their support....

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the ease of use of the Macro Helix interface. I know where to go for what. I am able to...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I really like the crosswalk feature in Macro Helix's system. When I purchase new drugs, the...

Dec 2021
||
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Manager

Service and Support

When we need something, Macro Helix is pretty much on top of it. They are one of the better vendors....

Dec 2021
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Manager

ROI / Cost (care and feeding)

Macro Helix doesn't charge us extra for anything. We have had many changes with Macro Helix to...

Dec 2021
||
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Manager

Implementation and Training

Macro Helix did a pretty straightforward implementation. Their initial training is good. For the...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The software does exactly what the vendor says it will do. The product has a lot of capabilities....

Dec 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have heard that a lot of other vendors nickel-and-dime their clients for every little thing, but...

Dec 2021
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Manager

Relationship

We have regular calls with Macro Helix’s strategic account manager to address and escalate any IT...

Dec 2021
||
(0)
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Manager

Relationship

Macro Helix works with the customer. We have asked for customizations, and Macro Helix has been able...

Dec 2021
||
(0)
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Manager

Relationship

Our biggest pain point with Macro Helix is that they have grown to be so large. As with any company...

Dec 2021
||
(0)
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