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340B Architect Commentary
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Jackson Tate
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Director

Value

I do not think Macro Helix is doing anything cutting-edge. The cutting-edge work comes from human...

Feb 2026
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Director

Product

I do not like 340B Architect. The only real positive is Macro Helix's tight integration with...

Feb 2026
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Director

Product

From a functional standpoint, 340B Architect is very good. Its reports are good, and it brings in...

Jan 2026
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Director

Relationship

Macro Helix has had some turnover, and that makes things harder. Honestly, that is a challenge...

Jan 2026
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Director

Culture

Our organization backed out of working with Macro Helix. We liked Macro Helix. They did good work....

Jan 2026
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Director

Loyalty

Macro Helix is not doing as much development as they used to. I’m not clear on their long-term plan....

Jan 2026
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Director

Relationship

Macro Helix's support people are slow to respond and to make corrections or changes. Tickets...

Dec 2025
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Director

Relationship

I don't like that Macro Helix is affiliated with McKesson. McKesson is the largest wholesaler in the...

Dec 2025
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Director

Relationship, Product

I like that Macro Helix is a leading provider. Large customers are sometimes able to receive...

Dec 2025
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Director

Operations, Product

340B Architect offers a solid solution, but that solution doesn't include all of the bells and...

Dec 2025
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Director

Value

With 340B Architect, the cost and lift required to make changes is so significant that there are...

Dec 2025
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Manager

Product

I like that with 340B Architect, I don't have to worry about program compliance. Knowing that we...

Oct 2025
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Manager

Product

340B Architect's stability and reliability are okay, but its design is kind of clunky. If I were to...

Oct 2025
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Manager

Relationship

If I have a ticket open with Macro Helix, Macro Helix's people will repeatedly call me after I have...

Oct 2025
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Manager

Relationship

I don't know what is coming down the pike with Macro Helix. I just get more frustrated. I want more...

Oct 2025
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Manager

Relationship, Value

Macro Helix seems stunned when I have questions about things, and I never feel like things get...

Oct 2025
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Analyst/Coordinator

Product

The dashboard is straightforward and easy to use.

Oct 2025
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Analyst/Coordinator

Relationship

The customer service needs to be improved. Macro Helix needs to have better qualification options....

Oct 2025
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Analyst/Coordinator

Product

340B Architect is not user-friendly for customization. It will automatically qualify scripts based...

Oct 2025
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Analyst/Coordinator

Value

On the contract pharmacy side, I think Macro Helix’s fees are a little high.

Oct 2025
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Analyst/Coordinator

Product

The system is very easy to work with and maneuver through. It is easy to see what is going on with...

Oct 2025
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Analyst/Coordinator

Relationship, Operations

The training has kind of fallen off a little over the years. We had some difficulties getting an...

Oct 2025
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Analyst/Coordinator

Relationship

With Bausch Health removing themself from the 340B program, Macro Helix was very proactive and...

Oct 2025
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Analyst/Coordinator

Relationship

Macro Helix’s system interfaces with other vendors’ systems, and we haven't had any issues to note....

Oct 2025
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Manager

Product

Overall, 340B Architect is a pretty basic dashboard itself. It has a lot of the same functions that...

Sep 2025
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Manager

Operations

One of the greatest positives of Macro Helix is that they have a great implementation team. When an...

Sep 2025
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Manager

Relationship

There really haven't been that many problems that we have needed executive involvement from Macro...

Sep 2025
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Manager

Product, Value

I like that when everything is flowing well in the system, we will get the data the next day, and...

Sep 2025
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Manager

Product

We have trouble with getting our files integrated in the system. We also have trouble with...

Sep 2025
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Analyst/Coordinator

Relationship

We are pretty mature clients, so most of our problems are just the daily things. Sometimes something...

Jul 2025
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Analyst/Coordinator

Product

The overall strength of the product is that because it is a lot more mature than it once was, it is...

Jul 2025
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Analyst/Coordinator

Product

I'm not sure Macro Helix has introduced any new technology. I'm sure there have been improvements to...

Jul 2025
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Analyst/Coordinator

Value

We are driven by upper management to get more out of the 340B program. And we have successfully been...

Jul 2025
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Analyst/Coordinator

Culture, Loyalty

Macro Helix wasn't our first choice. Our first choice was whatever a different vendor was offering....

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have checked out a few other vendors over the years, but I think we have come to the conclusion...

Jul 2025
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Analyst/Coordinator

Value

We carve in Medicaid, and the vendor doesn't do a very good job. They used to have a product that...

Jul 2025
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Analyst/Coordinator

Value

Macro Helix charges for every little nitpicky thing. When we opened our outpatient pharmacy, for...

Jul 2025
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Analyst/Coordinator

Operations

We don't really get any training or initial information from Macro Helix on 340B Architect. They...

Jul 2025
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Analyst/Coordinator

Operations

Macro Helix has webinars coming out now with things that they are updating, and they are giving more...

Jul 2025
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Analyst/Coordinator

Loyalty, Relationship

My biggest frustration with Macro Helix is how long tickets stay open. They change the ticket...

Jul 2025
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Analyst/Coordinator

Relationship, Product

I have an ongoing issue that I have been trying to resolve with the vendor since last year, and we...

Jun 2025
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Director

Relationship

In its current state, we wouldn't buy the system again if we had a choice. Macro Helix doesn't...

Jun 2025
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Director

Relationship

Right now, the vendor's support goes through a ticketing system, but that isn't an efficient...

Jun 2025
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Director

Operations, Product

A while ago, we went through a massive upgrade, and there was some fallout in the setup. Users...

Jun 2025
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Director

Relationship, Product

Macro Helix has improved a bit in terms of helping us navigate drug manufacturer restrictions, but...

Jun 2025
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Director

Relationship

Macro Helix is creating pain points for us here and there. For example, there have been times when...

Jun 2025
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VP/Other Executive

Relationship, Operations

We haven't had a dedicated support person from Macro Helix for a while now. In the past, we could...

Jun 2025
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VP/Other Executive

Relationship, Product

We have had the solution for a while, and our team understands how to use it. The system has been...

Jun 2025
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VP/Other Executive

Product

We have standardized how we use the system across different entities, but I would rate other vendors...

Jun 2025
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Analyst/Coordinator

Operations

When new users came, Macro Helix gave an initial training, which was overwhelming because there was...

May 2025
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Analyst/Coordinator

Loyalty, Product

I assume Macro Helix is working on the new technology we want to see. With all the anticipated...

May 2025
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Analyst/Coordinator

Relationship

Macro Helix assigns support tickets a number. When a bunch of tickets are open and Macro Helix tells...

May 2025
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Analyst/Coordinator

Relationship

We have had to bring higher-level people from Macro Helix in, but we haven't had to do that...

May 2025
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Analyst/Coordinator

Relationship

Sometimes I feel like I should be able to get an answer right when I open a ticket with Macro Helix....

May 2025
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Analyst/Coordinator

Culture, Value

Because of the contract that we are in with Macro Helix, I don't feel that we are nickel-and-dimed....

May 2025
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Analyst/Coordinator

Relationship, Product

I wouldn't buy 340B Architect again. There is no perfect third-party administrator (TPA), but we...

May 2025
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Analyst/Coordinator

Operations, Product

Macro Helix created a new functionality where the business has hands-on access to manage new users...

May 2025
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Analyst/Coordinator

Relationship, Operations

In the past year or so with Macro Helix, nothing has hit the fan, but at the same time, we took a...

May 2025
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Analyst/Coordinator

Operations, Product

I find the solution to be a little cumbersome sometimes when we are trying to place an order through...

Apr 2025
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Analyst/Coordinator

Relationship

The customer service ticketing portal should be revised because when we have an issue and submit a...

Apr 2025
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Analyst/Coordinator

Relationship

My issues with Macro Helix have to do with their customer service. If I have questions or issues, I...

Apr 2025
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Analyst/Coordinator

Product

340B Architect seems like it does the job. It keeps track of my accumulations by NDC. That is...

Apr 2025
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Director

Culture, Relationship, Operations

340B Architect is a good product; it just takes a little more effort to utilize the system than it...

Apr 2025
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Director

Relationship

Trying to navigate Macro Helix’s hierarchy is sometimes a bit more difficult. We don’t have a go-to...

Apr 2025
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Director

Operations

We would like Macro Helix to provide more scheduled and ongoing services and force the issue of...

Apr 2025
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Director

Relationship, Product

340B Architect is pretty easy, except for the reports. 340B Architect does integrate very well....

Apr 2025
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Director

Relationship

Macro Helix’s customer service is good. I usually get the same few people all the time. They work to...

Apr 2025
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Director

Relationship, Operations

When Macro Helix has updates or when we need help getting what the contacted vendors want, I just...

Apr 2025
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Director

Culture, Value

Macro Helix is really good at their billing. They do a little price increase every year, but the...

Apr 2025
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Director

Relationship, Product

My use of 340B Architect is limited, but drug manufacturer restrictions are not top of mind for me....

Apr 2025
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Director

Loyalty, Product

340B Architect works well. It integrates with our wholesaler, so that makes things a lot easier....

Apr 2025
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Director

Relationship

Macro Helix’s support people are helpful. Whenever we have an issue, we can generally get it...

Apr 2025
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Director

Operations

Not much training is offered for 340B Architect. I know the basic function hasn't changed, so we...

Apr 2025
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Manager

Operations

A lot of vendors, not just Macro Helix, struggle with slow implementation timelines. I don't know...

Apr 2025
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Manager

Loyalty

We are currently in an RFP. There is a good chance that Macro Helix will come out ahead and we will...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

We are considering other vendors because Macro Helix's customer support has been really lacking for...

Apr 2025
||
(0)
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Manager

Relationship

Macro Helix has really stepped up their game over the last year or so. While we have had issues,...

Apr 2025
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Manager

Relationship

Our biggest concern with Macro Helix is their slow turnarounds. The problem with slow turnarounds is...

Apr 2025
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Manager

Product

340B Architect is very fluid, and there are a lot of out-of-the-box reports that are great, but...

Apr 2025
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Manager

Relationship

Macro Helix has great support; they send proactive emails when they are going to do downtime and...

Apr 2025
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Director

Culture, Loyalty

We are moving away from Macro Helix. I understand that they need to do business, but we work with...

Mar 2025
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Director

Relationship, Product

340B products have to be nimble because there is a lot of legislation that is happening. I would...

Mar 2025
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Director

Operations

The initial training is a point of emphasis, but the ongoing training is where Macro Helix lacks....

Mar 2025
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