340B Architect
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

Macro Helix has an excellent implementation team to review the data, but getting the system up to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix has a very structured, clear system. The system is very robust and compliant. My only...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen changes in Macro Helix's billing. They avoid charging, and we are happy with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

340B Architect is expensive. Macro Helix is working on integration. They say they want to support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our users have no issues with 340B Architect.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix responds to us and resolves issues immediately, and that is great. Macro Helix is very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

340B Architect is half the price and twice the quality of our previous system.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The integration between our drug purchasing and accumulation processes is seamless. We buy our drugs...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix should have had a high-level discussion with our leadership when they decided to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We left our previous vendor for good reasons, but I don't know that there is a good solution out...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix doesn't charge us for every little thing, but we get surprised by increases in charges....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation process is very tedious. There is a lot of information, and we have to make a lot...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does some auditing for us, but I don't know whether that auditing really teaches me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We spend a lot of money on 340B Architect, but we get a lot of money through the solution too....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to have somebody checking on me. I have an account executive, but they don't care about...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am on the fence about recommending 340B Architect. I get mad at the system a lot, and it makes me...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes when Macro Helix does the upgrades that change the reports, there is a learning curve for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As Macro Helix has grown, there have been a few hiccups with staffing turnover. When we were first...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no issues with Macro Helix. They regularly make enhancements to 340B Architect. They usually...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix’s service has really gone downhill lately, and we have had issues with reporting. Our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The positive of Macro Helix is it is the devil I know, so I know what to expect and what the vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as I know, Macro Helix is not going anywhere. 340B Architect is well organized, and it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, the vendor did not have two-factor authentication. They were late on that. Our IT folks...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anytime the vendor upgrades, the process is a bit of a headache. Overall, the product is a generic...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could improve their service. I wish the representatives would be consistent and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pretty stagnant in terms of new technology. They do the bare minimum to keep the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the continuing training, the vendor offers webinars, but they are very lackluster. The vendor is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I could give a negative rating for receiving our money’s worth from the product, I would. I guess...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's implementation specialists have improved. That means that the quality of the vendor's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our end users are hesitant to do some of their more complicated tasks in the system. The system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a quarterly review with the vendor where we look at how well we are doing with the system....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix has gotten better at not charging us for every little thing. They are trying to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a strategic account manager who I have regular meetings with. They cover any questions that I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we began our relationship with the vendor, we set a certain level of expectations. Now, the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During upgrades is usually when I contact the vendor a lot and try to get things taken care of. I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I learned most of the product on my own without anyone really training me, but I am not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix has saved us a lot of money with their program.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was an update for one of our products, and after that, there was a period of time when 340B...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I use the system to do self-audits or other things, it is a little glitchy and slow.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has worked hard to correct issues and figure out where problems are. Since we have two...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very quick to correspond back and forth and get things taken care of.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is a little hard for us to use because our physicians rotate through different sites,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been with Macro Helix for a long time, and they have put some things in place that have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the difficult COVID-19 time, a lot of my support tickets were being followed up with late in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix has helped me manage things and not pay higher prices when I shouldn't. Macro Helix has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support services from Macro Helix are very good. If I call in with any inquiry, we get a trained...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix has a good list of reports. I can get any report I need. I can also customize any report...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training from Macro Helix is very good. They are detailed and helpful. Also, if I need...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix is very good about compliance, and everything that they do is transparent. I can run...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like that we have an account manager from 340B Architect who meets with us on a regular basis. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are other vendors who have excellent systems that will allow them to qualify prescriptions and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

During our implementation of the product, it would have been nice if we had had more communication...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

340B Architect is part of our long-term plans. We would love to find another system for split...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't really keep their promises because we have had some problems with ticket...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have called the vendor on some of the charges that they have given us, and their response has...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix needs to upgrade the product. I am an optimistic person, so I hope that in a year, we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that the vendor's charges are pretty good. We get the entire solution for a monthly price....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation of 340B Architect was pretty good. It took a little longer than we expected it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

340B Architect is a good system to work with. I like its software. It is pretty easy for me to get...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen much new technology from Macro Helix.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are able to meet with a representative from Macro Helix who can answer our questions.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had surprising difficulty with Macro Helix in getting quick responses to many of our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past few years, a number of manufacturers have started announcing that they aren't going to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use several other McKesson products and Macro Helix's product. We have a lot of data coming from...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix has been a longtime partner with us. Simply because of the pain of moving to another...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has access to a lot of data beyond what is in Macro Helix's system because they are owned...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

340B Architect’s portal has a robust uptime. There are not a whole lot of technical failures. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix has engaged us in new products options and gotten our feedback on new things. Macro...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix unfortunately has frequent slowness in terms of responding to some of our troubles and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Macro Helix’s product, we wanted optimization and savings for the organization. We wanted data...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Large organizations get 340B Architect and add on to it. There are multiple organizations using the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support has been getting worse. I know the vendor's employees are working from home,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of 340B software companies have to work with a backbone third-party administrator. Macro Helix...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix launched a new product to handle referrals, but there were a lot of bugs in the system....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix used to have a white-glove service that gave clients their own personal support person...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been really happy with Macro Helix until recently. I have had issues with their support....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the ease of use of the Macro Helix interface. I know where to go for what. I am able to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I really like the crosswalk feature in Macro Helix's system. When I purchase new drugs, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we need something, Macro Helix is pretty much on top of it. They are one of the better vendors....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix doesn't charge us extra for anything. We have had many changes with Macro Helix to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix did a pretty straightforward implementation. Their initial training is good. For the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The software does exactly what the vendor says it will do. The product has a lot of capabilities....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have heard that a lot of other vendors nickel-and-dime their clients for every little thing, but...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular calls with Macro Helix’s strategic account manager to address and escalate any IT...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix works with the customer. We have asked for customizations, and Macro Helix has been able...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our biggest pain point with Macro Helix is that they have grown to be so large. As with any company...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest want for an improvement with Macro Helix is to have our account assigned to a specific...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix appears to be very behind, at least in their IT department. They need to get more people...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix doesn’t avoid charging for every little thing. We also use another solution from the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the training is done through Webex meetings, and it is often not at the right time, so we...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

340B Architect achieves its purpose, and part of the barrier is understanding how to maximize using...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When Macro Helix is doing upgrades and those sorts of things, they are good about notifying us ahead...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the product was implemented years ago, it was very new. In retrospect, we were completely set...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix has delivered pretty much everything that they told us they were going to deliver. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix kept us informed about things during every step of the implementation. All our questions...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix is always willing to take calls. Timing can sometimes be an issue, but everyone's...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I find 340B Architect to be intuitive, but some of our teams have some difficulty with it. They get...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix is very proactive. They are always doing updates and reaching out to customers when...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is an element of needing to know what information we need from the solution. We mine a lot of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One aspect of 340B Architect that we like is the ability to make our data exactly what it is....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our own data needs to be very robust so that it can do its job. The product is really easy to use....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have used 340B Architect for quite a few years now, and we have been very pleased with it.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

340B Architect is part of our long-term plans, but we may look at other vendors after our contract...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were transferred to a new account manager with Macro Helix, and I don’t feel like the new person...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

340B Architect is lacking in terms of our we can deal with direct purchases and how we can run...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Macro Helix could have helped out a lot more with the manufacturer issues that we have been having....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

340B Architect has a lot of good functionality. We can match purchases and actual utilization for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is very friendly. I would tell others that they have to keep their eyes on 340B...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We appreciate the addition of our customer-service individual. They are almost like part of our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's fees are generally okay across the board. I have seen presentations from other vendors...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only charges that we get from the vendor are the fees for each prescription and for our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of the things that are coded in the system make sense, but I often find myself having to ask...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Users can move around the solution's website super easily. The vendor is constantly upgrading...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have been working with the vendor for quite some time. We are very familiar with the product, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The number-one thing I enjoy about the system is the reporting functionality. There are tons of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

My biggest complaint with the vendor is around their customer service. We have a designated account...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The firm's speed in responding to enhancement requests could be improved. If there is something we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor nickel-and-dimes us for sure. When we were negotiating our contract, we wanted to reduce...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had very limited communication with any of the vendor executives. We really only speak to our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial implementation was awful. We hated it. We never would have recommended the product after...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of hiccups with our transition of EHRs that we discover on our own through audits. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the integration with our wholesaler website. The integration really streamlines the ordering...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't like that we have different IDs for each group of accounts in 340B Architect. Some setting...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been some things that we have asked for from Macro Helix that have taken a long time to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The company has changed in recent years. There are more moving parts to Macro Helix now than there...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix does periodically make some updates. Every now and then, they make some change to a rule...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is super important because we work with databases and things that use raw data. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Macro Helix product is designed to have all kinds of different decision criteria. It has many...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix generally doesn’t want to nickel-and-dime us. They avoid charging us. Macro Helix is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not part of our long-term plans. We will always need the software, but it is going to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix’s support at the go-live was nonexistent and totally unsatisfactory. They basically told...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works the way it works, and it will only work if we can provide what it needs. So in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, we have a pretty good account executive. We communicate with that person regularly. They...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only contact we have with Macro Helix is through the account executive, and all access to any...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Macro Helix does a regular assessment, and I like that. They tell us when they see any shortcomings...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing I would recommend would be around Macro Helix’s monitoring of the retail side or contract...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Macro Helix gives us a flat price, and that is it. Everything I want is readily available and is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was really good. Macro Helix offers resources and support whenever I need them,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

340B Architect is really robust. It keeps us compliant, and it proactively flags issues. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see some search functionality or something like that in 340B Architect. The help...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever I have a question, Macro Helix answers it clearly and completely. They do a lot of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t needed any executive involvement from Macro Helix. They had a really good handoff from...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Up to this point, Macro Helix has kept all their promises. 340B Architect certainly meets every...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training Macro Helix provided was very good. They made sure we understood how the system worked,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles