340B Architect Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
There are a couple of items I would like to see from Macro Helix. One of the big issues for me...
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Culture, Relationship
Macro Helix is owned by McKesson. And Macro Helix talks very well with McKesson. Macro Helix...
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Relationship
Macro Helix’s support is hit or miss. They have more hits than misses. Lately, things have been...
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Operations
Working with Macro Helix is a night-and-day difference from working with our previous vendor. We...
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Loyalty, Relationship, Product
Macro Helix is improving things, but there is room for improvement in delivering new technology....
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Operations
If I really had to nitpick, I would say there were a couple of instances where some data was dropped...
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Relationship
With Macro Helix, I do see emails about when they are expecting downtime and upgrades. They are...
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Relationship, Product
I see the pains, emails, and toils from my coworkers about fixing things and keeping things on...
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Product, Value
I would not buy 340B Architect again. It is just too cumbersome. There are too many issues that rely...
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Relationship, Operations
Macro Helix has done a pretty good job of helping us navigate drug manufacturer restrictions. These...
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Culture, Relationship
Macro Helix keeps their promises. Any promises that are not kept are because of misunderstandings...
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Loyalty, Value
Macro Helix used to have a product called NDC Architect, and we implemented that for a little while...
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Relationship
We would recommend 340B Architect. It integrates very well, and it is very easy to use. We also have...
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Culture, Relationship, Operations
We have had a couple of hiccups with Macro Helix. They would benefit from having one individual be...
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Value
One of the things we have to remember with all of these products is that it is definitely garbage in...
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Product
Lately, there have been failures or breakdowns somewhere in the system every now and again....
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Relationship, Value
We have a couple of issues going on right now that are taking some time to resolve. While they will...
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Relationship
When it comes to support, Macro Helix still struggles with handing us off to different teams....
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Product, Value
The way qualifiers are set up right now in 340B Architect means that we have to go through and...
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Loyalty, Relationship
We were severely limited in the way that a part of 340B Architect was set up, and it took Macro...
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Culture, Operations
For training, we would like Macro Helix to give us a really good set of definitions for each of the...
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Product
340B Architect is integrated with our purchasing platform, so our buyers can see accumulated...
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Relationship
Macro Helix is going the wrong way with the support for their split billing component. That is where...
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Relationship, Operations, Product
340B Architect's ease of use has gotten worse. The vendor just upgraded their user-access platform,...
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Loyalty, Relationship
I don't understand what Macro Helix's game plan is anymore. I haven't heard of any upcoming useful...
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Loyalty, Relationship
If Macro Helix continues to deliver poor service, we will do an RFP with our split billing vendor....
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Operations
The training has been pretty good. We recently went through a bunch of training. I'm always asking...
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Product
The system is easy for me because I'm used to looking at and playing with it. As far as a buyer...
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Product
In terms of all the new things and bells and whistles that Macro Helix put in the system recently, I...
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Value
Macro Helix provided a functionality that was supposed to help us identify savings opportunities and...
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Relationship
When we open up a ticket, the vendor immediately emails us the ticket number, and that is great, but...
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Product
The system is doing the splitting for us. It is producing reports for us and getting the basics done....
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Loyalty, Value
We have a pharmacy that doesn't use Macro Helix's system at all for logic. We threw the system in...
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Culture, Value
There is information on the system that includes pricing, but only one page is accurate. When we...
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Loyalty, Relationship
The vendor makes empty promises. We are told they are working on things and top priorities, but...
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Operations
There is an opportunity for consistent improvement because in some of our recent implementations,...
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Culture
We have a contract, and we have the ability to negotiate some of the pricing.
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Relationship, Operations
We have a good working relationship with our connections and training people at Macro Helix....
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Loyalty
We have looked before to move. When the contract expires, we will be looking again to change. One of...
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Value
Years ago, we identified an issue where information that we sent to Macro Helix's system wasn't...
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Operations, Product
Recently, Macro Helix put in some new functionality that is supposed to be better because now the...
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Relationship, Product
Macro Helix claims to have a process for navigating drug manufacturer restrictions, but it doesn't...
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Product
Macro Helix’s recent update was supposed to go smoother than it did.
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Loyalty
We are considering moving away from 340B Architect because it doesn't meet all of our needs. It...
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Value
Some things that are going well with 340B Architect are account management and 340B Impact. 340B...
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Loyalty
We are considering continuing with Macro Helix because of features like their live updates of...
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Relationship
Getting any sort of support now has to have an escalation path. We have to have somebody other than...
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Product
Macro Helix has a process for navigating drug manufacturer restrictions that works nicely, but we...
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Culture, Relationship
We haven't had a designated account representative for a long time now. One person keeps telling us...
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Value
The fees to run a contract pharmacy through Macro Helix are ridiculous. From my understanding, Macro...
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Relationship
We are finding things and then sending them to Macro Helix, and then the vendor says those things...
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Culture, Operations, Product
Macro Helix had a huge snafu with their last upgrade, and orders didn't get split and placed. We...
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Product
Without Macro Helix, my life would be a lot harder. That doesn't mean I am satisfied with the...
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Loyalty
I would not recommend 340B Architect. It is not what it used to be. If Macro Helix can get it back...
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Product
Macro Helix did come out with a new functionality where I can now go in and change users’ access...
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Culture
A partner facility of mine runs their contract pharmacies through 340B Architect; I do not. The...
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Product
In terms of just being able to navigate through the 340B Architect platform, the functionality is...
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Relationship
My biggest concern right now is with Macro Helix’s support people fixing the things that aren't...
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Relationship
I have a lot of involvement with my account manager at Macro Helix, and they often let me know that...
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Relationship, Operations
340B Architect is very user friendly. I like navigating through the tool. It is pretty...
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Culture, Loyalty
Macro Helix works really hard to try to deliver new technology that meets some of the ongoing...
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Relationship, Operations, Product
Macro Helix has put a lot of effort forward to attempt to help covered entities manage drug...
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Relationship
I don’t use the support from Macro Helix often, but they have answered everything I have asked.
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Product
340B Architect is easy to use. It integrates with our wholesaler. It makes sense. Since I started...
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Product
Sometimes there are limits with trying to extract some data. Macro Helix will do that for us if they...
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Relationship
In terms of the quality of support, I would give Macro Helix one rating on the phone side. But for...
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Relationship
With our previous vendor, I felt like if I called and had an issue, I would be transferred to a...
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Culture, Product
Macro Helix keeps a good record of the files that we send them. 340B Architect is a good solution...
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Operations, Product
With 340B Architect, the ease of use has been challenging at times. That could be because I have...
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Loyalty
We selected 340B Architect to replace our previous product because my director had done some...
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Relationship
Macro Helix always discloses when we get a notice from a vendor about whether they are going to...
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Product
340B Architect works well to meet our needs.
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Product
340B Architect would be better if we could use it system-wide instead of having to go to each alert...
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Culture
The customer service for 340B Architect needs to improve. It takes too long for tickets to be...
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Relationship
We have strong collaboration with the vendor, and we appreciate the conversations we have with them....
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Relationship, Product
Helping us navigate drug manufacturer restrictions is an area of opportunity for Macro Helix to work...
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Relationship, Operations, Product
Macro Helix was a little slow to the game in helping us navigate drug manufacturer restrictions. We...
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Relationship
There are some members of our organization who aren't too happy with what has been occurring with...
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Relationship, Operations
The system's functionalities work very well, and they do what the vendor intends for them to do. I...
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Relationship, Product
Macro Helix is allowing us to set our own manufacturer cuts and exclusions. That has been good....
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Relationship
I never hear from anyone from Macro Helix other than our representatives. Those representatives are...
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Culture, Relationship
Macro Helix has relationships with the different large contract pharmacy groups. Sometimes my...
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Relationship, Operations
With Macro Helix, I have to call back more than once to get something resolved. There was initial...
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Loyalty, Relationship
We resisted going to 340B ESP for a long time. We finally signed up, but when I asked for Macro...
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Loyalty
If I recommended 340B Architect, that recommendation would have an awful lot of caveats. I have not...
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Loyalty, Relationship
Some weird stuff has happened lately with Macro Helix, so my overall satisfaction will probably go...
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Product
Macro Helix has developed tools for reporting that have made sending claims to 340B ESP relatively...
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Value
We have very good value in the fees that we are paying Macro Helix. We have been in the 340B...
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Culture, Relationship
I don't even really know what Macro Helix promises, but I would say they do not keep promises. One...
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Operations
We have had very little training from Macro Helix, even during implementations. Because we have been...
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Relationship
We mostly deal with Macro Helix’s support team. It takes time to get issues resolved with Macro...
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Relationship
There are some decisions that Macro Helix takes upon themselves to be the keeper of instead of...
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Loyalty
When Macro Helix was formed, it was a very small company, and they acted as such. Everything was...
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Operations
Macro Helix’s implementation went very well, and their implementation team is very good. Everyone...
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Product
The only thing that I don't like about the system is how hard and daunting its reports are to use....
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Relationship
Macro Helix sends out emails that can tell us things, but those things aren't always easy to do. We...
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Relationship
Everything from Macro Helix works the way it is promoted to work, and the vendor has done great with...
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Relationship
I don't have any problems with Macro Helix's support. The first person I talk to when I call Macro...
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Relationship
340B Architect is very adaptive to our needs and integrates really well with our current software....
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Culture, Loyalty, Relationship
Macro Helix has not been as responsive as they used to be in the past; that is my biggest thing with...
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Product
It is pretty easy for me to navigate the menus and settings in 340B Architect. I have that pretty...
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Relationship
It would be nice if Macro Helix had a little more robust customer support or technical support...
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Operations
I don't know whether it is my fault that I haven't watched any recent training from Macro Helix or...
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Product
Macro Helix struggles with flexibility and being able to offer solutions for an organization that...
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Product
Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...
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Operations
Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...
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Product
Macro Helix added some functionalities to 340B Architect, and their biggest addition is the ability...
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Operations
Macro Helix works hard at training to make sure they keep everybody on track. There are some videos...
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Relationship, Product
I want additional help running reports and other features, but unfortunately, Macro Helix doesn't...
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Relationship, Product
Macro Helix finally implemented the ability to change the status on our hospital sites. They had...
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Relationship
The vendor is slower than other vendors. They maybe let us know when they have gotten the...
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Relationship
We are pretty satisfied with 340B Architect. The vendor gets pretty involved when we report issues,...
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Loyalty, Value
We see outcomes from Macro Helix. If it wasn't for them, we definitely wouldn't be where we are today....
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Relationship, Relationship
Our satisfaction with Macro Helix mostly revolves around our account representative, who is our...
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Operations, Operations
The 340B Architect software is very complicated. There are a lot of switches, settings, and all...
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Relationship, Operations
Macro Helix is doing a really good job helping us navigate drug manufacturer restrictions. They...
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