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User Commentary

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Manager

The initial implementation was awful. We hated it. We never would have recommended the product after...

Sep 2021
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Manager

We have a lot of hiccups with our transition of EHRs that we discover on our own through audits. The...

Sep 2021
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Analyst/Coordinator

I like the integration with our wholesaler website. The integration really streamlines the ordering...

Sep 2021
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Analyst/Coordinator

I don't like that we have different IDs for each group of accounts in 340B Architect. Some setting...

Sep 2021
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Director

There have been some things that we have asked for from Macro Helix that have taken a long time to...

Aug 2021
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Director

The company has changed in recent years. There are more moving parts to Macro Helix now than there...

Aug 2021
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Director

Macro Helix does periodically make some updates. Every now and then, they make some change to a rule...

Jul 2021
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Director

The product is super important because we work with databases and things that use raw data. The...

Jul 2021
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Director

The Macro Helix product is designed to have all kinds of different decision criteria. It has many...

Jul 2021
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Director

Macro Helix generally doesn’t want to nickel-and-dime us. They avoid charging us. Macro Helix is...

Jul 2021
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Director

The product is not part of our long-term plans. We will always need the software, but it is going to...

Jul 2021
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Director

Macro Helix’s support at the go-live was nonexistent and totally unsatisfactory. They basically told...

Jul 2021
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Director

The product works the way it works, and it will only work if we can provide what it needs. So in...

Jul 2021
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Director

Right now, we have a pretty good account executive. We communicate with that person regularly. They...

Jul 2021
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Director

The only contact we have with Macro Helix is through the account executive, and all access to any...

Jul 2021
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Director

Macro Helix does a regular assessment, and I like that. They tell us when they see any shortcomings...

Jun 2021
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Director

One thing I would recommend would be around Macro Helix’s monitoring of the retail side or contract...

Jun 2021
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Manager

Macro Helix gives us a flat price, and that is it. Everything I want is readily available and is...

Jun 2021
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Manager

The implementation was really good. Macro Helix offers resources and support whenever I need them,...

Jun 2021
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Manager

340B Architect is really robust. It keeps us compliant, and it proactively flags issues. The...

Jun 2021
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Manager

I would like to see some search functionality or something like that in 340B Architect. The help...

Jun 2021
||
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Manager

Whenever I have a question, Macro Helix answers it clearly and completely. They do a lot of...

Jun 2021
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Manager

We haven’t needed any executive involvement from Macro Helix. They had a really good handoff from...

Jun 2021
||
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Director

Up to this point, Macro Helix has kept all their promises. 340B Architect certainly meets every...

Jun 2021
||
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Director

The training Macro Helix provided was very good. They made sure we understood how the system worked,...

Jun 2021
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Manager

Macro Helix needs to reconsider their exclusivity clause. We are walking away essentially because of...

Jun 2021
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Manager

I like Macro Helix's system, but I had a really low bar. When I got into the 340B space, we had a...

Jun 2021
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Manager

At first, I was happy with the support from Macro Helix compared to the support from another vendor,...

Jun 2021
||
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Manager

Macro Helix’s split billing, mixed-use accumulator, and fee structure are really good. I feel like...

Jun 2021
||
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Director

340B Architect helps us with Medicaid. The solution keeps track of things like people who qualify...

Jun 2021
||
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Director

Training is one of Macro Helix's solid points. They are constantly pushing to see whether there is...

Jun 2021
||
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Director

340B Architect is a remote product. Its updates are pretty much invisible until we get to the...

Jun 2021
||
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Director

We are definitely getting our money's worth from Macro Helix. We have heard very positive things...

Jun 2021
||
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Director

Macro Helix is willing to help us out as much as they can, but it is impossible for them to...

Jun 2021
||
(0)
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Director

A couple of years ago, we looked into whether we wanted to stay with Macro Helix. We chose to stay...

Jun 2021
||
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Director

340B Architect has had a fairly long learning curve for us. We needed to know an awful lot before we...

Jun 2021
||
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Director

We have a dedicated account manager, so we only have to go through one person instead of calling a...

Jun 2021
||
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Director

We have had multiple errors in the 340B Architect system, and Macro Helix has taken forever to make...

Jun 2021
||
(0)
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Director

Macro Helix has gotten too big for their britches, but their technology has been behind the...

Jun 2021
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Director

Macro Helix keeps their promises eventually. When Macro Helix does an upgrade, I would like to have...

Jun 2021
||
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Manager

Our issues with 340B Architect are twofold. First, the solution's documentation isn't as strong as...

May 2021
||
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Manager

The recent changes that Macro Helix made to our dashboard make it very apparent how we are...

May 2021
||
(0)
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Analyst/Coordinator

I like 340B Architect. It does exactly what we need it to do. 340B Architect is a solid system that...

Apr 2021
||
(0)
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Analyst/Coordinator

We can request custom reports and data feeds from Macro Helix, and they provide those to us at no...

Apr 2021
||
(0)
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Analyst/Coordinator

My complaint with Macro Helix is the speed of the system. 340B Architect is a web-based system. I...

Apr 2021
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Manager

The vendor's charging is pretty straightforward. There is a monthly fee for the hospital and then a...

Apr 2021
||
(0)
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Manager

The vendor offers webinars and other things. The vendor tries to move things forward pretty well...

Apr 2021
||
(0)
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Manager

The vendor has tried to reach out and be proactive. I have been able to reach up pretty high when we...

Apr 2021
||
(0)
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Manager

COVID-19 has made things a little hard for Macro Helix. The emails don't go through as they should,...

Mar 2021
||
(0)
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Manager

Overall, Macro Helix is doing very well. The vendor is speedy in helping with open cases.

Mar 2021
||
(0)
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Manager

I would like Macro Helix to allow us to make changes on the hospital side and not just on the...

Mar 2021
||
(0)
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Analyst/Coordinator

Things have gone steadily downhill since I last spoke with KLAS. I told our administration that I am...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor does not keep all of their promises. The vendor is very slick about their contracting. We...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's initial training took one day. We have an account manager that tries to show us things,...

Mar 2021
||
(0)
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Analyst/Coordinator

I like that the product works as promoted, and that is the only reason I don't want to switch from...

Mar 2021
||
(0)
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Analyst/Coordinator

The system is getting outdated. We recently found an issue that was excluded from the system. There...

Mar 2021
||
(0)
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Analyst/Coordinator

We have frequent calls with our vendor's case manager, but sometimes we wait weeks for a response...

Mar 2021
||
(0)
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Manager

The system has equivalency tables in the background, and sometimes we can't always see all the...

Mar 2021
||
(0)
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Manager

It made sense to move to 340B Architect because we have so many other entities within our...

Mar 2021
||
(0)
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Manager

I would purchase 340B Architect again based on what I have seen from some other vendors' pricing...

Mar 2021
||
(0)
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Manager

340B Architect has a new feature that we really like that helps do some 340B monitoring. Our end...

Mar 2021
||
(0)
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Manager

We have a strategic account manager with Macro Helix that is really good and has been able to reach...

Mar 2021
||
(0)
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Director

I have put in requests for software enhancements, and the vendor does a good job handling those...

Mar 2021
||
(0)
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Director

The vendor periodically does live training webinars. The vendor has improved the webinars a lot over...

Mar 2021
||
(0)
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Manager

I like that the vendor is responsive to our issues. I like the functionality of the product. We have...

Mar 2021
||
(0)
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Manager

It would be nice if Macro Helix would allow more customization with some of the filtering...

Mar 2021
||
(0)
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Analyst/Coordinator

Macro Helix doesn’t nickel-and-dime us at all. They are very reasonable in the marketplace in terms...

Mar 2021
||
(0)
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Analyst/Coordinator

Our initial setup with Macro Helix was like fumbling through the dark. We switched to another...

Mar 2021
||
(0)
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Analyst/Coordinator

The vast majority of the 340B Architect training was left up to continuing education and the people...

Mar 2021
||
(0)
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Analyst/Coordinator

There are holes in 340B Architect’s live-feed data. When we went with the live feed before we did a...

Mar 2021
||
(0)
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Analyst/Coordinator

We are very satisfied with 340B Architect. The product is very user friendly. We can easily look at...

Mar 2021
||
(0)
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Analyst/Coordinator

Macro Helix’s support used to be very poor. We had outstanding tickets for months without any...

Mar 2021
||
(0)
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Analyst/Coordinator

Macro Helix is consistently looking at our crosswalks and sending us an email if anything is out of...

Mar 2021
||
(0)
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Director

I would like to see improvements with some of 340B Architect's filtering capabilities. It would be...

Mar 2021
||
(0)
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Director

I like that Macro Helix is responsive to our issues. I like the functionality of the product. We...

Mar 2021
||
(0)
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Analyst/Coordinator

We don't have a representative from Macro Helix to work with. We have to submit tickets for support...

Mar 2021
||
(0)
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Analyst/Coordinator

With 340B Architect, we have a lot more functionality and reporting capabilities than we did with...

Mar 2021
||
(0)
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Director

We are always vetting other 340B systems to make sure we have the best one. Macro Helix is always...

Mar 2021
||
(0)
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Director

Macro Helix is more expensive than other 340B contract pharmacy vendors. I wish the solution weren't...

Mar 2021
||
(0)
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Director

We can see our purchases and match those up effectively, in the Macro Helix system. The vendor is...

Mar 2021
||
(0)
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Analyst/Coordinator

The reports from 340B Architect are amazing. We can get any report we need. The only thing I would...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

340B Architect is very user friendly. We have great tools in the interface to help us find anything...

Mar 2021
||
(0)
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Analyst/Coordinator

The customer service for 340B Architect is great. We get all of the answers to the questions that we...

Mar 2021
||
(0)
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Analyst/Coordinator

Macro Helix does a good job with their updates. Macro Helix rolls the updates out very quickly and...

Mar 2021
||
(0)
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Analyst/Coordinator

We have the ability to make any custom report that we need with Macro Helix. We just ask them for a...

Mar 2021
||
(0)
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Manager

We have been through one upgrade, and that didn't go smoothly. The system wasn't acting correctly...

Feb 2021
||
(0)
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Manager

When I have called, the Macro Helix technician has been very helpful and pleasant. When we have...

Feb 2021
||
(0)
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Manager

I am lucky enough that I can figure things out just with my experience, but I know that for people...

Feb 2021
||
(0)
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Manager

I don't know whether the system is exactly easy to use. We really have to know where we are going...

Feb 2021
||
(0)
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Manager

We have to do audits on the system, so everything has been pretty much consistent. As long as the...

Feb 2021
||
(0)
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Manager

The system overall is good. The vendor has made some recent updates to make it a little more user...

Feb 2021
||
(0)
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Manager

There are some features that we would like to see in terms of pulling data and patient...

Feb 2021
||
(0)
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Manager

Our account manager has been very helpful in guiding us through the minefield of rules and being...

Feb 2021
||
(0)
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Manager

We are always open to possibilities to better streamlining our work; contracts don’t last forever. I...

Feb 2021
||
(0)
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VP/Other Executive

We are definitely getting rid of Macro Helix. They fail to keep up with some of the cutting-edge...

Feb 2021
||
(0)
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VP/Other Executive

The problem with Macro Helix is that things take forever. Macro Helix should have the ability to...

Feb 2021
||
(0)
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VP/Other Executive

Macro Helix recently had an upgrade, and the system definitely got a facelift. There really wasn't...

Feb 2021
||
(0)
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VP/Other Executive

People really have to be wizards to use 340B Architect. The problem is the data. We can see...

Feb 2021
||
(0)
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VP/Other Executive

With Macro Helix, there is no monthly call. There is no customer service in that regard. I would...

Feb 2021
||
(0)
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VP/Other Executive

Macro Helix is responsive. Sometimes, the support tickets take quite a while, but the vendor is...

Feb 2021
||
(0)
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VP/Other Executive

Customer service is probably the most underrepresented thing in 340B Architect because the program...

Feb 2021
||
(0)
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Manager

I definitely feel nickel-and-dimed. Whenever we want to make a change, there is a charge associated...

Feb 2021
||
(0)
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Manager

Macro Helix doesn’t offer any training for new staff. I am sure there is some training that we could...

Feb 2021
||
(0)
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Manager

Outcomes are really client driven, but there are no customizable suggestions. I tell the vendor what...

Feb 2021
||
(0)
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Manager

The solution lacks functionality in following patients from the contract pharmacy to a hospital. It...

Feb 2021
||
(0)
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Manager

Macro Helix has an implementation team for us, but we often have to answer our own questions when it...

Feb 2021
||
(0)
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Manager

To bring up the vendor's rating, they would need to revamp their current website. They have so many...

Feb 2021
||
(0)
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Analyst/Coordinator

Overall, Macro Helix has been a good partner. They have been responsive to our needs. The biggest...

Feb 2021
||
(0)
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Analyst/Coordinator

Macro Helix is trying to keep pace with the industry, but that gets harder the bigger an...

Feb 2021
||
(0)
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Director

340B Architect is not the easiest to use, but it works. Our corporate folks have trained us on how...

Feb 2021
||
(0)
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Director

I like the support from Macro Helix. They are always very responsive.

Feb 2021
||
(0)
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Manager

The software is pretty user friendly. The reports are really useful and easy to use. The reason I...

Jan 2021
||
(0)
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Manager

Macro Helix is a leader, and it is just by sheer numbers that they are a leader, but for the most...

Jan 2021
||
(0)
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Manager

Sometimes the vendor's data is a little off, but it is hard to say because there are times when we...

Jan 2021
||
(0)
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Manager

I haven't even noticed a blip in the quality of our upgrades. There hasn't been a blip with any of...

Dec 2020
||
(0)
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Manager

The system's ease of use is actually remarkably good. It takes an end user about four minutes to...

Dec 2020
||
(0)
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Manager

My satisfaction with Macro Helix will be the same a year from now. They have a good track record...

Dec 2020
||
(0)
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Director

The biggest selling factor for me was that Macro Helix promised that they could get the system up...

Dec 2020
||
(0)
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Director

We do not have an account manager from Macro Helix. In fact, we haven't seen that person for years....

Dec 2020
||
(0)
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Director

There was a time that I thought we would never get rid of this product. However, I am learning that...

Dec 2020
||
(0)
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Director

We were audited last year, and that went really well. We were prepared, and there were no outliers....

Dec 2020
||
(0)
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Manager

We get good value from 340B Architect's hospital piece. The system runs a lot of transactions for...

Oct 2020
||
(0)
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Manager

We have seen Macro Helix's service really improve in the implementation world. The vendor has...

Oct 2020
||
(0)
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Manager

I like the solution's consolidated reporting. I wish that there were more reports available in that...

Oct 2020
||
(0)
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Manager

I think that Macro Helix's overall service is improving. It is pretty good that the vendor is trying...

Oct 2020
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