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340B Architect Comments
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User Commentary
Director
I would like to see improvements with some of 340B Architect's filtering capabilities. It would be...
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Director
I like that Macro Helix is responsive to our issues. I like the functionality of the product. We...
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Analyst/Coordinator
We don't have a representative from Macro Helix to work with. We have to submit tickets for support...
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Analyst/Coordinator
With 340B Architect, we have a lot more functionality and reporting capabilities than we did with...
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Director
We are always vetting other 340B systems to make sure we have the best one. Macro Helix is always...
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Director
Macro Helix is more expensive than other 340B contract pharmacy vendors. I wish the solution weren't...
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Director
We can see our purchases and match those up effectively, in the Macro Helix system. The vendor is...
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Analyst/Coordinator
The reports from 340B Architect are amazing. We can get any report we need. The only thing I would...
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Analyst/Coordinator
340B Architect is very user friendly. We have great tools in the interface to help us find anything...
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Analyst/Coordinator
The customer service for 340B Architect is great. We get all of the answers to the questions that we...
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Analyst/Coordinator
Macro Helix does a good job with their updates. Macro Helix rolls the updates out very quickly and...
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Analyst/Coordinator
We have the ability to make any custom report that we need with Macro Helix. We just ask them for a...
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Manager
We have been through one upgrade, and that didn't go smoothly. The system wasn't acting correctly...
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Manager
When I have called, the Macro Helix technician has been very helpful and pleasant. When we have...
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Manager
I am lucky enough that I can figure things out just with my experience, but I know that for people...
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Manager
I don't know whether the system is exactly easy to use. We really have to know where we are going...
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Manager
We have to do audits on the system, so everything has been pretty much consistent. As long as the...
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Manager
The system overall is good. The vendor has made some recent updates to make it a little more user...
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Manager
There are some features that we would like to see in terms of pulling data and patient...
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Manager
Our account manager has been very helpful in guiding us through the minefield of rules and being...
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Manager
We are always open to possibilities to better streamlining our work; contracts don’t last forever. I...
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VP/Other Executive
We are definitely getting rid of Macro Helix. They fail to keep up with some of the cutting-edge...
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VP/Other Executive
The problem with Macro Helix is that things take forever. Macro Helix should have the ability to...
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VP/Other Executive
Macro Helix recently had an upgrade, and the system definitely got a facelift. There really wasn't...
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VP/Other Executive
People really have to be wizards to use 340B Architect. The problem is the data. We can see...
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VP/Other Executive
With Macro Helix, there is no monthly call. There is no customer service in that regard. I would...
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VP/Other Executive
Macro Helix is responsive. Sometimes, the support tickets take quite a while, but the vendor is...
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VP/Other Executive
Customer service is probably the most underrepresented thing in 340B Architect because the program...
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Manager
I definitely feel nickel-and-dimed. Whenever we want to make a change, there is a charge associated...
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Manager
Macro Helix doesn’t offer any training for new staff. I am sure there is some training that we could...
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Manager
Outcomes are really client driven, but there are no customizable suggestions. I tell the vendor what...
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Manager
The solution lacks functionality in following patients from the contract pharmacy to a hospital. It...
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Manager
Macro Helix has an implementation team for us, but we often have to answer our own questions when it...
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Manager
To bring up the vendor's rating, they would need to revamp their current website. They have so many...
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Analyst/Coordinator
Overall, Macro Helix has been a good partner. They have been responsive to our needs. The biggest...
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Analyst/Coordinator
Macro Helix is trying to keep pace with the industry, but that gets harder the bigger an...
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Director
340B Architect is not the easiest to use, but it works. Our corporate folks have trained us on how...
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Director
I like the support from Macro Helix. They are always very responsive.
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Manager
The software is pretty user friendly. The reports are really useful and easy to use. The reason I...
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Manager
Macro Helix is a leader, and it is just by sheer numbers that they are a leader, but for the most...
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Manager
Sometimes the vendor's data is a little off, but it is hard to say because there are times when we...
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Manager
I haven't even noticed a blip in the quality of our upgrades. There hasn't been a blip with any of...
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Manager
The system's ease of use is actually remarkably good. It takes an end user about four minutes to...
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Manager
My satisfaction with Macro Helix will be the same a year from now. They have a good track record...
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Director
The biggest selling factor for me was that Macro Helix promised that they could get the system up...
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Director
We do not have an account manager from Macro Helix. In fact, we haven't seen that person for years....
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Director
There was a time that I thought we would never get rid of this product. However, I am learning that...
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Director
We were audited last year, and that went really well. We were prepared, and there were no outliers....
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Manager
We get good value from 340B Architect's hospital piece. The system runs a lot of transactions for...
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Manager
We have seen Macro Helix's service really improve in the implementation world. The vendor has...
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Manager
I like the solution's consolidated reporting. I wish that there were more reports available in that...
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Manager
I think that Macro Helix's overall service is improving. It is pretty good that the vendor is trying...
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Manager
The system is all I have ever known. I have some experience with other platforms, but in terms of...
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Manager
The vendor delivers on the promises they make but doesn't overpromise. The vendor takes the...
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Manager
The vendor is still living in the build and some of the quirks within the build. The vendor speaks...
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Manager
The vendor tries to stay on top of changes with technology. The vendor has an innovative technology...
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Manager
The vendor provides one-on-one administrator support, and that is fabulous. The vendor is very...
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Manager
I would recommend the vendor to others. We get our money's worth from the system, but we do pay. We...
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Director
If someone qualifies for 340B and we need to change something, it is sometimes hard to navigate the...
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Director
I don't see much new technology from Macro Helix. They do a lot of upgrades, but they don't provide...
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Director
I don't hear much from the executives. I liked their service, but a while ago, Macro Helix was...
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Director
We are planning to stay with Macro Helix. But if they try to force our hand to move our contract...
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Manager
We are going to be converting our EHR, and the partner facility that we are going with used Macro...
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Manager
The vendor has us start out with entry-level support people, and it is hard to move up the chain....
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Analyst/Coordinator
Macro Helix's software is the only software I have used for split billing. I really enjoy the ease...
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Analyst/Coordinator
We sometimes have to pull multiple reports in order to get the information that we need. We have had...
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Manager
The core functionality works, and Macro Helix continues to improve it. For the last while, there has...
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Manager
I don't think Macro Helix charges for every little thing. We have contracts with them, and they are...
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Manager
The system is pretty easy to use, but it requires a lot of training and time. New users have to...
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Manager
Macro Helix has a lot on their product road map. I am sure that a lot of entities want different...
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Manager
The quality of the ongoing support has been much better since we got a dedicated team. When we find...
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Manager
The system has helped us meet our financial needs. The pricing in the contract isn't too bad; it is...
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Manager
There are a lot of products, including referral functionalities, in Macro Helix's pipeline that fit...
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Analyst/Coordinator
340B Architect is an excellent product. Every logic is going to have some difficulties that we have...
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Analyst/Coordinator
Macro Helix has grown and expanded different services. As any vendor grows, there are always growing...
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Analyst/Coordinator
Macro Helix has been good during the COVID-19 crisis. They have maintained communication with us....
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Analyst/Coordinator
We have one wholesaler system that doesn't integrate fantastically with 340B Architect, but the rest...
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Director
When we were going through the pricing negotiations, Macro Helix told us that they don't charge for...
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Director
Macro Helix's implementation strategy could improve. Once the system goes live and we get access to...
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Director
There are features in the system that were promoted to us that don't 100% do what they need to do....
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Director
The system integrates data from a few different EMRs that we have. The integration makes life easier...
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Director
Macro Helix needs to more fully develop the enterprise capabilities so that we can do more...
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Director
We have account managers that help us. I don't know how smaller sites deal with support, but it is...
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Director
Macro Helix has been involved with us. They are always taking feedback and trying to get ideas about...
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Director
Macro Helix tries to keep their promises. One of the promises Macro Helix made is that they would...
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Director
Macro Helix avoids charging us. As a matter of fact, there are some areas where it helps to have our...
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Director
It is hard to say whether the product works as promoted because so much of the product has been...
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Analyst/Coordinator
Overall, Macro Helix’s product is a pretty good program. I wish the vendor would give us more access...
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Analyst/Coordinator
There are a couple of functionalities that could be enhanced. There is some information that would...
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Analyst/Coordinator
Macro Helix gave us a really good price, and they haven't increased it.
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Analyst/Coordinator
Macro Helix hasn't done anything to support us through COVID-19. They have reached out to us and...
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Analyst/Coordinator
The vendor is very good at doing implementations, but sometimes the implementations can be lengthy...
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Analyst/Coordinator
The system is very easy to use. Hopefully, my satisfaction will still be pretty high a year from...
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Director
We are converting to a new core system, and one of the biggest systems that it is impacting is our...
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Director
In terms of our interoperability goals, we have other facilities and a site in a different setting....
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Director
When it comes to delivering new technology, our other vendor is more receptive. With Macro Helix, it...
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Manager
Macro Helix doesn't really have proactive service. I don't know that they have executives. I have...
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Manager
Macro Helix's system is easy to use, so I would give it the highest score for that. Macro Helix has...
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Manager
Macro Helix's ongoing support is good. They are better at that than they are at creating new...
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Manager
Overall, we have a good partnership with Macro Helix. Early on, before the product was purchased, we...
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Manager
We haven't done an implementation in a while. We did one at one of our other locations. Maybe we...
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Manager
I don't think that the vendor's training is great. They do have some things. I didn't need a lot of...
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Manager
I know all the vendor executives fairly well. If I need to have a conversation with them, I can. I...
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Manager
Macro Helix is not great at delivering new technology. That is one of the vendor's weaknesses. They...
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Manager
I think we get our money's worth from the system. I have been with the vendor for a long time, and I...
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Manager
One of the biggest issues we have is related to contracting. The vendor is owned by McKesson, which...
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Manager
We don't really have interoperability in the way we set up the product. The system is pretty easy to...
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Manager
One problem that the vendor is running into is that because they were one of the first vendors in...
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Manager
The program is working very well right now. We have a lot of safeguards in place, and we have been...
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Manager
For now, the system is part of our long-term plan. Our contract is going to be up in the next little...
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Manager
We used to have a dedicated account manager, and that was a lot better for me. Back then, we could...
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Manager
The vendor does not charge us for every little thing. That is why we didn't switch the last time we...
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Manager
I would give the system's ease of use more than a perfect score if I could. It is user friendly, we...
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Manager
The vendor is kind of slow in terms of creating certain things that I have seen other systems do....
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Manager
The vendor's executives are involved. We have been with the vendor for so long that we are able to...
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Manager
The vendor is creating a lot of user groups now, and that is nice. We are able to give our input,...
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Manager
I would tell other people that the system is good software for the price. The system is reasonably...
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Manager
The vendor has kept all of their promises. I would usually say that 90% of the time, if the vendor...
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Manager
In terms of the implementations, the vendor is usually very good about keeping their deadlines. They...
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Manager
The vendor does a good job with training but not a great job. The vendor keeps us up to date on...
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Manager
The product works as promoted. I see that the vendor is making honest promises that they can keep,...
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Manager
The vendor has some opportunities to better integrate with other entities. There are some...
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Manager
The system is pretty straightforward and user friendly. The vendor has done a lot of work over the...
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Manager
I would buy the system again. The vendor has invested significantly in the core architecture of...
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Manager
The vendor has a pretty good vision of their system and where it needs to go to meet the needs of...
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Manager
The vendor has dedicated account managers, so getting ahold of support people is easy. The support...
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Manager
There are many executive members that I can go to in order to resolve a problem. The executives are...
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Manager
The outcomes that the vendor promises are usually the outcomes that we get. The vendor delivers what...
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Analyst/Coordinator
I would give the vendor a high rating for supporting our integration goals. Things run smoothly, so...
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Analyst/Coordinator
I would give the vendor a high rating for delivering new technology that meets our needs. We do a...
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Analyst/Coordinator
Based off of my regular calls with the vendor, I would give them a high rating for being proactive.
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Analyst/Coordinator
Macro Helix’s customer service is excellent. The vendor is good at managing our contract pharmacy...
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Analyst/Coordinator
The vendor isn’t very transparent in their data; they hide payers from us, and that is annoying....
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Analyst/Coordinator
Macro Helix provides training, but I usually don’t take it. It is always available, but I just don’t...
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Analyst/Coordinator
We only use the vendor when we need updates that we can’t make or have any requests that need to be...
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Analyst/Coordinator
I don’t really have anything negative to say about the product. We are very hands on, and we are...
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Analyst/Coordinator
The initial and ongoing training were good. The only concern I have is the vendor usually does the...
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Analyst/Coordinator
With interoperability, regardless of whether we are doing an ADT file or something else, there is...
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Analyst/Coordinator
Having a representative assigned to our accounts was a huge step in the right direction. Prior to...
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Analyst/Coordinator
The best part about the solution is its ease of use. The system is fairly intuitive. My review on...
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Analyst/Coordinator
The vendor is limited to what the hospital can provide as far as implementations go, but I wish they...
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Analyst/Coordinator
I feel like we are getting value because the vendor's fees are not excessive. Macro Helix has the...
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Manager
It seems standard that Macro Helix charges for every possible thing they can.
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Manager
340B Architect is easy to use and navigate, has lots of reporting features, and provides us with...
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Manager
What is not so great about 340B Architect is its ability to manipulate the provider styles and the...
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Manager
The vendor hasn't charged us for every little thing in the past, but they are starting to charge for...
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Manager
We have had good implementations from the vendor, and we have had bad implementations from the...
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Manager
The vendor's training is good as an introduction to the platform, but when it comes to the...
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Manager
On the hospital side, the product works extremely well. It does exactly what it is supposed to do...
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Manager
We have improved a little bit when it comes to integration and interoperability. The vendor doesn't...
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Manager
The recent upgrades to the product have been okay. The vendor still needs to do a lot with the user...
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Manager
The system is easy to use. We sometimes talk to other end users of the product to help them, and we...
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Manager
We get a lot of responsiveness from the vendor's executives, and they have come on-site a few times.
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Manager
We have a pretty good contract with the vendor, and the product is not super expensive. Because we...
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Manager
I would recommend the product to others, but I would give them the pros and cons of the system. Then...
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Manager
The vendor has had quite a bit of turnover in their service department, and they have tried a couple...
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Manager
I would give the system's ease of use a high rating. I can function really well, but the system is...
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Manager
I would give Macro Helix a high rating for their ongoing support. They are very responsive to us....
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Manager
Compliance is everything, and we seem to be doing a very good job with that. We have received our...
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Manager
I would tell others that the vendor is very good. They are helpful when we have problems or...
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Manager
Recently, the product's ability to drive tangible outcomes has improved slightly. We have asked for...
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Manager
During the COVID-19 crisis, Macro Helix has been very responsive. I can't say that there is anything...
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Manager
If the decision were up to me, I would purchase the system again. Macro Helix has come a long way...
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Manager
I am not very impressed with the representative who does our upgrades. We had to get a new contract...
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Manager
The system does a very good job of supporting our integration goals. We have evolved to where the...
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Manager
I would say that the vendor keeps most of their promises, but the vendor is very careful not to...
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Manager
The vendor has been very responsive during the COVID-19 crisis, but we have also been in the process...
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Manager
Our experience has been about the same since the last time I spoke with KLAS. There are ebbs and...
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Manager
One of the problems with 340B Architect is that it isn't made for a large IDN. When we have a...
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Manager
I personally don't think that the product is part of our long-term plans. However, I am only one of...
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Manager
Macro Helix is still based on one hospital and one covered entity relationship. Macro Helix hasn't...
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Manager
We haven’t reached out to the vendor in a different way during the pandemic. We still get all the...
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Manager
Right now, we wouldn’t change systems by any means because we have put so much effort into getting...
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Analyst/Coordinator
The solution is user friendly, and Macro Helix usually delivers on what they say they can do. I have...
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Director
There are so many nuances to split billing and contract pharmacy management. It is very difficult...
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Director
Macro Helix is too big. They have too big of a customer base, and they wind up overpromising things....
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Director
Macro Helix completely overcharges for what they do, but that gets lost in the amount of money that...
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Director
I haven’t come across a third-party administrator yet that does it all, I don’t think Macro Helix is...
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Director
I would like to have the ability to run reports from an organizational level. Right now, 340B...
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Director
Macro Helix is doing well. 340B Architect has really evolved over the years, and the product has...
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Director
One of the strengths of 340B Architect is its ability to communicate with customers. The...
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Analyst/Coordinator
We have used the system before, so everything is spot on. Instead of going to 25 different places to...
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Analyst/Coordinator
I have had some issues with the speed of support. When I enter a ticket, the speed at which it is...
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Analyst/Coordinator
Macro Helix was very kind to constantly update their schedules and their projections of dates to...
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Analyst/Coordinator
The fee structure is difficult to put dollar amounts on, but I have noticed that the system is quite...
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Manager
Our decision comes down to how sophisticated other vendors are. We have a different vendor’s...
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Manager
We have looked at other products, but they are too expensive. We chose to do things manually, and...
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Manager
We have data that goes into our system. The system spits out data. Macro Helix doesn’t have a ton of...
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Manager
We have seen a lot of functionality that wasn’t there when we first started with Macro Helix. The...
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Manager
Macro Helix must turn over a bunch of staff members. Our support experience depends on who we get...
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Manager
In general, with Macro Helix’s support, we seem to submit the same ticket several times. There isn’t...
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Manager
If we were to change systems, we would look for a system that could build rules at a higher level....
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Manager
I don’t care about the charts and graphs in a sales pitch. I want to know how the product works in...
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Manager
Training someone on the system is pretty difficult. The system has a lot of data, and we have to...
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Manager
We have a lot of accumulation issues. Some of the issues are tied to things in another system that...
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Manager
I don’t feel like Macro Helix asks for a lot of input. They listen and take suggestions, but for the...
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Manager
Macro Helix will send an email when they notice that something is down, but they give us very...
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Manager
We pay different fees for Macro Helix. I hear our 340B compliance officer complaining a lot about...
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Manager
I would tell others that are interested in Macro Helix’s system that they will get out of it what...
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Manager
I get emails on a daily basis about the product and things that need to be fixed. I don’t expect our...
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Manager
The vendor has been supportive during the COVID-19 crisis. They have kept us in the loop in terms of...
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Manager
When we went live, we had a lot of unanswered questions, and a lot of things weren’t appropriately...
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Manager
The system can be confusing. For the most part, it is straightforward. But when we are looking down...
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Manager
The system could have been better in terms of supporting our integration goals. When we switched...
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Director
The system is too darn expensive. Macro Helix is ripping off 340B institutions. They are taking...
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Director
The vendor still does things by individual site, and they don’t accumulate their data for an entire...
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Director
The actual functionality of the system is fine. The implementations have gone well, and the product...
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Director
Our experience with Macro Helix has been nothing but stellar. We have been extremely pleased. We...
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Director
The service from Macro Helix has been impeccable. When we have asked them for something, they have...
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Director
We really need a better way to report across our entire organization. People want to be able to see...
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Analyst/Coordinator
For the most part, Macro Helix keeps their promises. Macro Helix is kind of slow on some things, but...
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Analyst/Coordinator
We had some issues during the implementation with Macro Helix.
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Analyst/Coordinator
I would like Macro Helix to ask their customers what is most important. Sometimes Macro Helix...
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Analyst/Coordinator
When it comes to the product working as promoted, we are constantly waiting for our data to be...
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Analyst/Coordinator
With Macro Helix, integration is the problem. They are not integrating right now with the other...
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Analyst/Coordinator
It is very easy to get into the system and use it. We can develop some very good things when we use...
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Analyst/Coordinator
With Macro Helix, we have regular phone calls with an account manager, so that is good. Emails...
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Analyst/Coordinator
When we were negotiating the contract, the vendor gave us a big old sales pitch, and they have not...
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Analyst/Coordinator
Whether the vendor drives tangible outcomes depends on what the tangible outcomes are. The vendor is...
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Analyst/Coordinator
In terms of receiving our money's worth, Macro Helix is extremely expensive, and the fees are...
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Analyst/Coordinator
I would like Macro Helix to be more concerned about compliance and less concerned about...
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Decision Insights: 340B