Managed Resources Inc. Denials Management Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
The advice I would give to others is probably just trust Managed Resources. Their outcomes are...
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Relationship
Managed Resources was here when I got here, and we have continued using them. We normally go through...
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Services
We would like results to be quicker, and Managed Resources takes a little long. That is only the...
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Relationship, Services
Managed Resources is always very successful in identifying trends. We expect recommendations on how...
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Relationship
Managed Resources was already contracted when I got to this role. They were already here performing...
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Relationship
We were using Managed Resources for some other services, and we didn’t have a denials or audit team,...
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Relationship, Services
All of the reports that Managed Resources does are beautiful, but everything is manual. The firm...
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Operations
Managed Resources identifies our weaknesses very quickly and provides education without us even...
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Relationship
Managed Resources started producing outcomes fairly quickly. We were seeing overturn denials right...
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Relationship, Value
I would give Managed Resources a glowing recommendation. They are willing to just pick up the call...
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Relationship
The expertise and knowledge that Managed Resources has based on the payers that they are assigned to...
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Operations
Managed Resources has made some mistakes in follow-up activities. Also, there are a good number of...
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Operations
The advice that I would give someone onboarding a firm like Managed Resources would be to provide...
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Relationship, Operations
There was an incident with Managed Resources where an individual made some important decisions...
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Relationship, Services
One thing that Managed Resources needs to work on is turnover as they bring new people on. I'm not...
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Operations, Value
Managed Resources was slow to ramp up, and we were a bit behind in just getting them operational in...
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Operations, Value
One of the things that Managed Resources is not aligned with us on is how they calculate the...
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Relationship, Operations, Services
Managed Resources' clinical knowledge is a strength. They can answer most questions that come from...
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Loyalty
When we were reviewing proposals by companies years ago, we wanted to see their live demonstration...
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Loyalty, Relationship
I have a pretty open and honest relationship with Managed Resources. We have formed some...
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Value
Managed Resources has been very helpful with a few initiatives that we have implemented, and that...
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Value
We have a contingency fee with Managed Resources, so they get value from every case that they...
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Loyalty
Our decision to select Managed Resources came down to their clinical expertise. We felt like the...
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Relationship
The only drawback is we have had a little bit of a challenge with getting communication from Managed...
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Operations
In general, the best outcome is to get paid, get the denial or underpayment overturned, and receive...
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Relationship
We have a regular meeting to review accounts, and if we have questions about individual accounts, we...
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Relationship, Operations, Services
Managed Resources has done a very good job with their reports. They have provided a lot of good...
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Relationship, Services
Managed Resources’ strong suit is their clinical knowledge. They are very familiar with a lot of the...
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Value
We carved out clinical denials, precertifications, and medical necessity things related to our...
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Relationship
As we have asked for additional instances to drill down into details, the firm has been very...
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Services
From an audit perspective, we expected a report on comprehensive audit findings broken down by...
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Relationship
For others who are looking to start a relationship with Managed Resources, my advice is they should...
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Relationship, Services
We have experienced some workflow hiccups, but I could attribute those to both sides, and I think...
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Relationship
Managed Resources is a really nice group of individuals to work with, and that carries a lot of...
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Loyalty
We were looking for a firm that had a like-minded coding philosophy and approach to our strategy in...
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Relationship
The advice that I would give to others is the relationship is really a partnership, and people...
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Relationship
Managed Resources' key strength is definitely the qualifications of the team that they hire. That is...
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Value
Managed Resources avoids charging for every little thing. I do look at the invoices in a very...
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Relationship
Managed Resources executed extremely well because they met or exceeded every expectation. Some of...
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Loyalty, Relationship
Managed Resources absolutely has our long-term interests at heart. Before I started any programs...
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Relationship
Managed Resources actually takes the things that they see and puts them in a presentation to show...
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Relationship
I think Managed Resources' overturn rate matches the expectation or more so because they are able to...
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Value
We did receive our money's worth with Managed Resources. Within several months, I was already able...
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Loyalty, Relationship
I was introduced to the person over the denials management piece once I realized we really needed...
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Loyalty, Relationship
I have no plans to discontinue Managed Resources' services. Actually, our use probably will...
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Relationship, Operations
For me, the outcome is all about education. It is really about understanding whether our cases are...
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Loyalty
Most importantly, we are hoping for a positive outcome on the appeals that Managed Resources is...
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Relationship
Managed Resources was writing appeals, and some were successful, and some were not, depending on the...
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Relationship
Customers will be very pleased and should be open-minded and partner with areas of the hospital...
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Relationship
One of Managed Resource’s key strengths is communication; they are always communicating with us....
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Relationship, Services
With Managed Resources, there are occasional lapses in access and things for the employees who are...
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Services
Managed Resources’ reporting is very detailed down to the granular state of some accounts as...
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Relationship, Services
As we have evolved, we have started doing things more electronically with electronic note files...
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Relationship
Our contract is based on Managed Resources writing the appeals. I believe the contract is based on...
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Relationship, Operations
We expect Managed Resources to be able to overturn denials. We learn from the issues that they...
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Loyalty, Relationship, Operations
Managed Resources is just a great team to work with. When we met with them, it felt like they were...
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Relationship, Services
Managed Resources’ strength is with regulations. They keep us up-to-date every year as soon as a new...
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