Managed Resources Denials Management Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Relationship

The advice I would give to others is probably just trust Managed Resources. Their outcomes are...

Sep 2024
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VP/Other Executive

Relationship

Managed Resources was here when I got here, and we have continued using them. We normally go through...

Sep 2024
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VP/Other Executive

Services

We would like results to be quicker, and Managed Resources takes a little long. That is only the...

Sep 2024
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VP/Other Executive

Relationship, Services

Managed Resources is always very successful in identifying trends. We expect recommendations on how...

Sep 2024
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VP/Other Executive

Relationship

Managed Resources was already contracted when I got to this role. They were already here performing...

Sep 2024
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Director

Relationship

We were using Managed Resources for some other services, and we didn’t have a denials or audit team,...

Sep 2024
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Director

Relationship, Services

All of the reports that Managed Resources does are beautiful, but everything is manual. The firm...

Sep 2024
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Director

Operations

Managed Resources identifies our weaknesses very quickly and provides education without us even...

Sep 2024
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Director

Relationship

Managed Resources started producing outcomes fairly quickly. We were seeing overturn denials right...

Sep 2024
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Director

Relationship, Value

I would give Managed Resources a glowing recommendation. They are willing to just pick up the call...

Sep 2024
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Director

Relationship

The expertise and knowledge that Managed Resources has based on the payers that they are assigned to...

Sep 2024
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Director

Operations

Managed Resources has made some mistakes in follow-up activities. Also, there are a good number of...

Aug 2024
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Director

Operations

The advice that I would give someone onboarding a firm like Managed Resources would be to provide...

Aug 2024
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Director

Relationship, Operations

There was an incident with Managed Resources where an individual made some important decisions...

Aug 2024
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Director

Relationship, Services

One thing that Managed Resources needs to work on is turnover as they bring new people on. I'm not...

Aug 2024
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Director

Operations, Value

Managed Resources was slow to ramp up, and we were a bit behind in just getting them operational in...

Aug 2024
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Director

Operations, Value

One of the things that Managed Resources is not aligned with us on is how they calculate the...

Aug 2024
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Director

Relationship, Operations, Services

Managed Resources' clinical knowledge is a strength. They can answer most questions that come from...

Aug 2024
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Director

Loyalty

When we were reviewing proposals by companies years ago, we wanted to see their live demonstration...

Aug 2024
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Director

Loyalty, Relationship

I have a pretty open and honest relationship with Managed Resources. We have formed some...

Aug 2024
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Director

Value

Managed Resources has been very helpful with a few initiatives that we have implemented, and that...

Aug 2024
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Director

Value

We have a contingency fee with Managed Resources, so they get value from every case that they...

Aug 2024
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Director

Loyalty

Our decision to select Managed Resources came down to their clinical expertise. We felt like the...

Aug 2024
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Director

Relationship

The only drawback is we have had a little bit of a challenge with getting communication from Managed...

Aug 2024
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Director

Operations

In general, the best outcome is to get paid, get the denial or underpayment overturned, and receive...

Aug 2024
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Director

Relationship

We have a regular meeting to review accounts, and if we have questions about individual accounts, we...

Aug 2024
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Director

Relationship, Operations, Services

Managed Resources has done a very good job with their reports. They have provided a lot of good...

Aug 2024
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Director

Relationship, Services

Managed Resources’ strong suit is their clinical knowledge. They are very familiar with a lot of the...

Aug 2024
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Director

Value

We carved out clinical denials, precertifications, and medical necessity things related to our...

Aug 2024
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Director

Relationship

As we have asked for additional instances to drill down into details, the firm has been very...

Aug 2024
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Director

Services

From an audit perspective, we expected a report on comprehensive audit findings broken down by...

Aug 2024
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Director

Relationship

For others who are looking to start a relationship with Managed Resources, my advice is they should...

Aug 2024
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Director

Relationship, Services

We have experienced some workflow hiccups, but I could attribute those to both sides, and I think...

Aug 2024
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Director

Relationship

Managed Resources is a really nice group of individuals to work with, and that carries a lot of...

Aug 2024
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Director

Loyalty

We were looking for a firm that had a like-minded coding philosophy and approach to our strategy in...

Aug 2024
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Director

Relationship

The advice that I would give to others is the relationship is really a partnership, and people...

Aug 2024
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Director

Relationship

Managed Resources' key strength is definitely the qualifications of the team that they hire. That is...

Aug 2024
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Director

Value

Managed Resources avoids charging for every little thing. I do look at the invoices in a very...

Aug 2024
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Director

Relationship

Managed Resources executed extremely well because they met or exceeded every expectation. Some of...

Aug 2024
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Director

Loyalty, Relationship

Managed Resources absolutely has our long-term interests at heart. Before I started any programs...

Aug 2024
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Director

Relationship

Managed Resources actually takes the things that they see and puts them in a presentation to show...

Aug 2024
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Director

Relationship

I think Managed Resources' overturn rate matches the expectation or more so because they are able to...

Aug 2024
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Director

Value

We did receive our money's worth with Managed Resources. Within several months, I was already able...

Aug 2024
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Director

Loyalty, Relationship

I was introduced to the person over the denials management piece once I realized we really needed...

Aug 2024
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Director

Loyalty, Relationship

I have no plans to discontinue Managed Resources' services. Actually, our use probably will...

Aug 2024
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Director

Relationship, Operations

For me, the outcome is all about education. It is really about understanding whether our cases are...

Aug 2024
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Director

Loyalty

Most importantly, we are hoping for a positive outcome on the appeals that Managed Resources is...

Aug 2024
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Director

Relationship

Managed Resources was writing appeals, and some were successful, and some were not, depending on the...

Aug 2024
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Director

Relationship

Customers will be very pleased and should be open-minded and partner with areas of the hospital...

Aug 2024
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Director

Relationship

One of Managed Resource’s key strengths is communication; they are always communicating with us....

Aug 2024
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Director

Relationship, Services

With Managed Resources, there are occasional lapses in access and things for the employees who are...

Aug 2024
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Director

Services

Managed Resources’ reporting is very detailed down to the granular state of some accounts as...

Aug 2024
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Director

Relationship, Services

As we have evolved, we have started doing things more electronically with electronic note files...

Aug 2024
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Director

Relationship

Our contract is based on Managed Resources writing the appeals. I believe the contract is based on...

Aug 2024
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Director

Relationship, Operations

We expect Managed Resources to be able to overturn denials. We learn from the issues that they...

Aug 2024
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Director

Loyalty, Relationship, Operations

Managed Resources is just a great team to work with. When we met with them, it felt like they were...

Aug 2024
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Director

Relationship, Services

Managed Resources’ strength is with regulations. They keep us up-to-date every year as soon as a new...

Aug 2024
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