MatrixCare Home Health Commentary
Filtered view: (Small - 0 - 200 Average Daily Census)(Independent)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship

The vendor’s support is delayed. When we request something, we might be waiting on it for 15...

Jan 2024
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(0)
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VP/Other Executive

Product

The product gives us the ability to document offline, and not being able to do that used to be a...

Jan 2024
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CEO/President

Product

There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...

Jan 2024
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CEO/President

Operations

MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...

Jan 2024
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CEO/President

Product

The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...

Jan 2024
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CEO/President

Relationship

The majority of the time, I get answers from the vendor’s support people right away. There was only...

Jan 2024
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CEO/President

Relationship

I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....

Jan 2024
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CEO/President

Product

One thing I like about the product is the way that we can have everything with dates and times when...

Jan 2024
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CEO/President

Relationship, Product

When we have a client who is no longer with us, we deactivate or remove the client from being active...

Jan 2024
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CEO/President

Relationship

MatrixCare has excellent customer service.

Dec 2023
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(0)
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Manager

Relationship, Product

MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...

Dec 2023
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Manager

Product

With MatrixCare, there are little things here and there that could be improved, such as the ability...

Dec 2023
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Director

Product, Value

Several functions were present when we started that are no longer working properly. Opening another...

Nov 2023
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Manager

Operations

The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...

Nov 2023
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Manager

Relationship

When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...

Oct 2023
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Manager

Operations

The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...

Oct 2023
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Manager

Loyalty, Value

MatrixCare Home Health has really improved our billing services to home health vendors, and we have...

Oct 2023
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Manager

Operations

When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...

Oct 2023
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Manager

Relationship

I would tell others who were looking at MatrixCare Home Health that it is very, very good....

Oct 2023
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Director

Product

MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...

Oct 2023
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Director

Product

MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...

Oct 2023
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Director

Product

The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...

Oct 2023
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Director

Product, Value

Overall, the revenue and financial reporting for home health is a bit off because what we bill and...

Oct 2023
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Director

Relationship

We reallly like MatrixCare's service and support team because there are always there and quite helpful....

Oct 2023
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Director

Relationship

MatrixCare does a good job of getting out updates and having those be seamless for us.

Oct 2023
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Director

Value

When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....

Oct 2023
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Director

Product

When it comes to delivering new functionality, there are some other vendors delivering more...

Oct 2023
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VP/Other Executive

Operations, Product, Value

When we started with MatrixCare Home Health, it took our field staff members a long time to build...

Oct 2023
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VP/Other Executive

Relationship

We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...

Oct 2023
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VP/Other Executive

Culture, Relationship

I started to look into additional software from the vendor for a certain area, but I got the...

Oct 2023
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CFO

Product

The overall system works for a back-end user sitting in an office, but it doesn't work great. We...

Oct 2023
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CFO

Operations

MatrixCare had a lot of support for their implementation. Their implementation and orientation were...

Oct 2023
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CFO

Relationship

If something is an easy problem that MatrixCare’s first-level support team can handle, the support...

Oct 2023
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Director

Culture, Loyalty

Our previous software platform was going to be phased out and no longer supported by the vendor, so...

Oct 2023
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Director

Relationship

We have received really good support from the vendor when we have had questions or when glitches...

Oct 2023
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Director

Operations

MatrixCare was great with training. Our account manager and trainers were very accessible,...

Oct 2023
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Director

Product

One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...

Oct 2023
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Manager

Relationship

We ran into a little snafu regarding the EVV because we have to use something mandatory in our...

Oct 2023
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Manager

Relationship, Operations

I wish the vendor would spend more time going through the reports with us. I have had to create my...

Oct 2023
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Manager

Product, Value

I wish it didn't take overnight sometimes for things to process on the billing side. But I guess it...

Oct 2023
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Manager

Product

Something that is nice about MatrixCare Home Health is that there is a nice, easy-to-use tab within...

Oct 2023
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Analyst/Coordinator

Operations

While the vendor was training us, we went through several different trainers, and that was...

Aug 2023
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(0)
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Analyst/Coordinator

Culture

We didn't get what we were promised by MatrixCare, and what we were promised would have made things...

Aug 2023
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Analyst/Coordinator

Product

The product is a really good program. It is far better than any others that I have recently used....

Aug 2023
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Analyst/Coordinator

Product

Our billing clerk is able to do a lot in MatrixCare Home Health, and so is our financial manager,...

Aug 2023
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Analyst/Coordinator

Product

If MatrixCare had something similar to Microsoft Word, that would be very beneficial to us....

Aug 2023
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Director

Relationship

MatrixCare updates us daily on the announcement page.

Aug 2023
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(0)
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Director

Product, Value

All EMRs have their pros and cons, but MatrixCare Home Health's pros outweigh the cons.

Aug 2023
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(0)
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CEO/President

Loyalty, Product

We have been actively looking for a different product because MatrixCare's system doesn't meet all...

Aug 2023
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CEO/President

Relationship, Operations

MatrixCare usually does a really good job of supporting us through upgrades, but during our recent...

Aug 2023
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(0)
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CEO/President

Operations

I like that if I am onboarding a new person, I can send them through the various webinars and things...

Aug 2023
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(0)
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CEO/President

Product

We don't have separate programs. We use MatrixCare's system as an all-in-one system. That is one of...

Aug 2023
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(0)
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CEO/President

Relationship

One of the things that stands out about MatrixCare is that when we call their tech line, we can get...

Aug 2023
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CEO/President

Product

When we do billing and payroll things, we would like our RNs to be able to enter notes that will...

Aug 2023
||
(0)
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CEO/President

Culture, Loyalty

I don't know what MatrixCare's vision is. I would be really excited to hear about their vision. I...

Aug 2023
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CEO/President

Culture, Relationship

MatrixCare has never reached out to me. I am not necessarily dissatisfied with them, but it would be...

Aug 2023
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(0)
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CEO/President

Loyalty, Product

Out of all the places we have looked at for scheduling, MatrixCare has had the best options. Their...

Aug 2023
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CEO/President

Product

There are a lot of things that we can't do on our smartphones or tablets with the system that we...

Aug 2023
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Director

Relationship

As MatrixCare has grown larger, their customer service has diminished. Back in the day, I could call...

Aug 2023
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Director

Product

Reports are the biggest issue we have with MatrixCare's product. There are no crystal-clear reports...

Aug 2023
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Director

Relationship, Product

The product itself has not been developed through the times. The vendor is always asking for ways to...

Aug 2023
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Director

Relationship

I would like MatrixCare to proactively ask or survey us to see whether we are satisfied, and if we...

Aug 2023
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Director

Value

MatrixCare Home Health has cost me a little more money than I wanted to spend. Everything that we do...

Aug 2023
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