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User Commentary
Relationship
MatrixCare's support since being acquired by ResMed has gone a little bit downhill, and I would like...
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Loyalty, Product
We had a lot of issues in the past with EVV setup and trying to get the integration we needed, so we...
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Operations
MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...
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Product
MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...
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Culture, Loyalty
We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....
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Product
Some features of MatrixCare Home Health that we like are the navigation on the charting and the...
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Operations
I would tell someone implementing MatrixCare to try to stay up on all the training material and...
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Culture, Relationship, Product
One issue I have with MatrixCare is that we are not integrated with one of our providers for...
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Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Relationship
MatrixCare has excellent customer service.
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Relationship, Product
MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...
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Product
With MatrixCare, there are little things here and there that could be improved, such as the ability...
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Product, Value
Several functions were present when we started that are no longer working properly. Opening another...
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Operations
The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...
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