MatrixCare Home Health Commentary
Filtered view: (Small - 0 - 200 Average Daily Census)(Independent)

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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VP/Other Executive

Operations

We received lots of training, but it was poor at the beginning. We fired a couple of the trainers....

Jul 2025
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VP/Other Executive

Product, Value

A lot of things we are experiencing shouldn't be problems. These are basic issues that interfere...

Jul 2025
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VP/Other Executive

Product

The number-one fix I would tell MatrixCare about is the ability for the QA piece to do QA of the...

Jul 2025
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VP/Other Executive

Loyalty, Value

We recently had a Medicare survey, and the surveyor who came said over and over again that we need...

Jul 2025
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VP/Other Executive

Relationship

We have access to email addresses and phone numbers for a couple of people at MatrixCare who are...

Jul 2025
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VP/Other Executive

Relationship

When we see and point out major flaws that affect our ability to be compliant, MatrixCare tells us...

Jul 2025
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VP/Other Executive

Operations, Product

The system has been terrible. It isn't well integrated. The workflows are separate and difficult....

Jul 2025
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Director

Value

MatrixCare Home Health has a learning curve, and it is hard for everybody, but I’m not disappointed....

May 2025
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Director

Operations, Product

With MatrixCare, there are a few blips in the upgrades for our staff, mostly because we lock them...

May 2025
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Director

Product

MatrixCare has been very reliable. I love being able to upload charts out of the system to insurance...

May 2025
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Director

Operations, Value

I don’t know the clinical side of MatrixCare's system, so it is a little cumbersome for me to teach...

May 2025
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Director

Culture

The MatrixCare sales team sold us on some stuff up front that we couldn't utilize in the way it was...

May 2025
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Director

Relationship

MatrixCare’s support is exceptional. The support people always follow up with written stuff, and...

May 2025
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Director

Loyalty

I knew about the weaknesses of other medical records, so our decision was a toss-up between...

May 2025
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Manager

Value

MatrixCare Home Health is a value product. It is good. MatrixCare raised their prices this year, but...

May 2025
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Manager

Product, Value

We have had a couple of glitchy issues with MatrixCare Home Health or other things that have cost us...

May 2025
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Manager

Product

With MatrixCare Home Health, we have a built-in fax system with which physicians can send documents...

May 2025
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Manager

Loyalty, Value

MatrixCare's system is getting expensive because they have certainly played the angle of cost index...

May 2025
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Manager

Product

MatrixCare Home Health integrates well with its sister systems. However, when we have to plug into...

May 2025
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Manager

Relationship, Value

With MatrixCare, we are left to discover solutions for ourselves or enter some IT help tickets. We...

May 2025
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Manager

Culture, Relationship

I don't see MatrixCare as being proactive. We have asked the vendor for enhancements, and we have...

May 2025
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Manager

Operations, Product

MatrixCare Home Health's ease of use depends. The app that the nonskilled operate out of is very...

May 2025
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Manager

Product

We trust our case managers to manage our cases. They need the ability to function as case managers...

May 2025
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CEO/President

Operations

MatrixCare charges for everything. Training is the big thing, but even when our census dropped, I...

Mar 2025
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CEO/President

Culture, Operations

There are no added services in MatrixCare Home Health; the vendor very much adheres to the letter of...

Mar 2025
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CEO/President

Relationship

MatrixCare does have a ticket submission system for their support. It takes them 24 hours or so to...

Mar 2025
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VP/Other Executive

Operations

MatrixCare’s implementation was very good initially. However, the ongoing implementation and...

Mar 2025
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VP/Other Executive

Product

In my field, clinicians absolutely love MatrixCare Home Health. It works the way it is supposed to....

Mar 2025
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VP/Other Executive

Relationship, Operations, Product

We have an issue with the upgrades from MatrixCare. When they do an upgrade, there are many times...

Mar 2025
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VP/Other Executive

Relationship

In a release call, MatrixCare has a coffee talk every month, and it is very informative. They go...

Mar 2025
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VP/Other Executive

Relationship

The people who are in charge never get back to us. I have had several executives who were supposed...

Mar 2025
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VP/Other Executive

Product

MatrixCare Home Health has a very nice scrubber program. The vendor does things like that very well.

Mar 2025
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VP/Other Executive

Product, Value

The integration of MatrixCare Home Health has been very good, even though the vendor charges for it.

Mar 2025
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VP/Other Executive

Culture

We probably wouldn’t buy MatrixCare Home Health again. MatrixCare doesn't keep all their promises....

Mar 2025
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VP/Other Executive

Value

MatrixCare doesn't charge us for every little thing, but a lot of their add-ons have an additional...

Mar 2025
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Manager

Relationship, Product

We like the software for the fact that MatrixCare really looks at meeting the regulation...

Jan 2025
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Manager

Product

There could be some improvement with integration into other different software systems for payroll,...

Jan 2025
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Manager

Operations

When MatrixCare releases things, they basically just release a PDF about the changes and how we do...

Jan 2025
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Manager

Value

The prices are a little high. MatrixCare has a price for their main software, and then they have all...

Jan 2025
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Manager

Relationship, Operations

MatrixCare started the EVV implementation that everybody had to do, and they went above and beyond...

Nov 2024
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Manager

Relationship, Product

I like the task hotlist. I do the authorizations, so it keeps me on task and makes sure that I don't...

Nov 2024
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Manager

Relationship

MatrixCare’s customer support has always been really good. The support people have a very helpful...

Nov 2024
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Manager

Loyalty, Product

We are used to MatrixCare Home Health, so we know what works and how it works. The system just works...

Nov 2024
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VP/Other Executive

Value

MatrixCare is starting to nickel-and-dime for everything. They want to charge for every little...

Nov 2024
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VP/Other Executive

Product, Value

We are using MatrixCare Link. The benefit of that is that we can link the communications between a...

Nov 2024
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VP/Other Executive

Product

MatrixCare is always coming out with new technology, but I like to watch. I don't like to be an...

Nov 2024
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VP/Other Executive

Relationship

Sometimes the vendor will know that there is going to be an outage, but a lot of times, we get the...

Nov 2024
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VP/Other Executive

Loyalty, Relationship, Value

MatrixCare is very innovative, so they are trying to be on the cutting edge of all the different...

Nov 2024
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VP/Other Executive

Relationship

We have an excellent relationship with MatrixCare. The support is very good. I don't know that I...

Nov 2024
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VP/Other Executive

Loyalty, Product

We have had a lot of other EMRs. MatrixCare's system is the best-working EMR and the most user...

Nov 2024
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Manager

Relationship, Operations

We had a really good team that did the MatrixCare Home Health upgrade. They worked well together,...

Nov 2024
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Manager

Relationship

MatrixCare's support since being acquired by ResMed has gone a little bit downhill, and I would like...

Oct 2024
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Manager

Loyalty, Product

We had a lot of issues in the past with EVV setup and trying to get the integration we needed, so we...

Oct 2024
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Director

Operations

MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...

Sep 2024
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Director

Product

MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...

Sep 2024
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Director

Culture, Loyalty, Value

We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....

Sep 2024
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Director

Product

Some features of MatrixCare Home Health that we like are the navigation on the charting and the...

Sep 2024
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Director

Operations

I would tell someone implementing MatrixCare to try to stay up on all the training material and...

Sep 2024
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Director

Culture, Relationship, Product

One issue I have with MatrixCare is that we are not integrated with one of our providers for...

Sep 2024
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