MatrixCare Home Health Commentary
Filtered view: (Small - 0 - 200 Average Daily Census)(Independent)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...
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Product
MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...
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Culture, Loyalty
We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....
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Product
Some features of MatrixCare Home Health that we like are the navigation on the charting and the...
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Operations
I would tell someone implementing MatrixCare to try to stay up on all the training material and...
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Culture, Relationship, Product
One issue I have with MatrixCare is that we are not integrated with one of our providers for...
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Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Relationship
MatrixCare has excellent customer service.
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Relationship, Product
MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...
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Product
With MatrixCare, there are little things here and there that could be improved, such as the ability...
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Product, Value
Several functions were present when we started that are no longer working properly. Opening another...
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Operations
The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...
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Relationship
When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...
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Operations
The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...
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Loyalty, Value
MatrixCare Home Health has really improved our billing services to home health vendors, and we have...
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Operations
When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...
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Relationship
I would tell others who were looking at MatrixCare Home Health that it is very, very good....
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Product
MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...
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Product
MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...
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Product
The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...
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Product, Value
Overall, the revenue and financial reporting for home health is a bit off because what we bill and...
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Relationship
We reallly like MatrixCare's service and support team because there are always there and quite helpful....
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Relationship
MatrixCare does a good job of getting out updates and having those be seamless for us.
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Value
When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....
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Product
When it comes to delivering new functionality, there are some other vendors delivering more...
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Operations, Product, Value
When we started with MatrixCare Home Health, it took our field staff members a long time to build...
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Relationship
We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...
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Culture, Relationship
I started to look into additional software from the vendor for a certain area, but I got the...
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Product
The overall system works for a back-end user sitting in an office, but it doesn't work great. We...
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Operations
MatrixCare had a lot of support for their implementation. Their implementation and orientation were...
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Relationship
If something is an easy problem that MatrixCare’s first-level support team can handle, the support...
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Culture, Loyalty
Our previous software platform was going to be phased out and no longer supported by the vendor, so...
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Relationship
We have received really good support from the vendor when we have had questions or when glitches...
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Operations
MatrixCare was great with training. Our account manager and trainers were very accessible,...
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Product
One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...
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