MatrixCare Home Health Commentary
Filtered view: (Small - 0 - 200 Average Daily Census)(Independent)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor’s support is delayed. When we request something, we might be waiting on it for 15...
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Product
The product gives us the ability to document offline, and not being able to do that used to be a...
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Product
There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...
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Operations
MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...
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Product
The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...
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Relationship
The majority of the time, I get answers from the vendor’s support people right away. There was only...
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Relationship
I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....
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Product
One thing I like about the product is the way that we can have everything with dates and times when...
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Relationship, Product
When we have a client who is no longer with us, we deactivate or remove the client from being active...
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Relationship
MatrixCare has excellent customer service.
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Relationship, Product
MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...
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Product
With MatrixCare, there are little things here and there that could be improved, such as the ability...
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Operations, Product
The transition for the vendor over MatrixCare was not really smooth. The education wasn't great. As...
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Relationship, Product
A lot of times, we have to go manually into our iPads and update the product in the app; MatrixCare...
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Relationship
It is really hard to get ahold of anybody, and it may take weeks to resolve issues. MatrixCare could...
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Product, Value
Several functions were present when we started that are no longer working properly. Opening another...
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Operations
The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...
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Relationship
When we put in ideas, it feels like they end up in a black hole. The vendor seems intent on keeping...
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Operations
The hardest part of using MatrixCare Home Health or any software is its day-to-day operations for...
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Loyalty, Value
MatrixCare Home Health has really improved our billing services to home health vendors, and we have...
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Operations
When we did our training with the vendor's staff members, some of MatrixCare's presenters were from...
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Relationship
I would tell others who were looking at MatrixCare Home Health that it is very, very good....
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Product
MatrixCare Home Health is pretty well optimized for mobile devices, but if users don't have the...
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Product
MatrixCare has another system piece called MatrixCare Link. That is a HIPAA-compliant texting...
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Product
The system isn't super intuitive. We can write orders in it, but we can't see the orders that we...
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Product, Value
Overall, the revenue and financial reporting for home health is a bit off because what we bill and...
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Relationship
We reallly like MatrixCare's service and support team because there are always there and quite helpful....
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Relationship
MatrixCare does a good job of getting out updates and having those be seamless for us.
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Value
When it comes to value, MatrixCare could do better by not charging a nickel for every text we send....
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Product
When it comes to delivering new functionality, there are some other vendors delivering more...
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Operations, Product, Value
When we started with MatrixCare Home Health, it took our field staff members a long time to build...
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Relationship
We have done a few cases with MatrixCare's support, and we have had to wait for a while. We have had...
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Culture, Relationship
I started to look into additional software from the vendor for a certain area, but I got the...
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Product
The overall system works for a back-end user sitting in an office, but it doesn't work great. We...
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Operations
MatrixCare had a lot of support for their implementation. Their implementation and orientation were...
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Relationship
If something is an easy problem that MatrixCare’s first-level support team can handle, the support...
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Culture, Loyalty
Our previous software platform was going to be phased out and no longer supported by the vendor, so...
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Relationship
We have received really good support from the vendor when we have had questions or when glitches...
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Operations
MatrixCare was great with training. Our account manager and trainers were very accessible,...
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Product
One of the nice things about MatrixCare Home Health is that it generates a lot of usable data that...
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Relationship
We ran into a little snafu regarding the EVV because we have to use something mandatory in our...
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Relationship, Operations
I wish the vendor would spend more time going through the reports with us. I have had to create my...
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Product, Value
I wish it didn't take overnight sometimes for things to process on the billing side. But I guess it...
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Product
Something that is nice about MatrixCare Home Health is that there is a nice, easy-to-use tab within...
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Operations
While the vendor was training us, we went through several different trainers, and that was...
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Culture
We didn't get what we were promised by MatrixCare, and what we were promised would have made things...
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Product
The product is a really good program. It is far better than any others that I have recently used....
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Product
Our billing clerk is able to do a lot in MatrixCare Home Health, and so is our financial manager,...
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Product
If MatrixCare had something similar to Microsoft Word, that would be very beneficial to us....
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Relationship
MatrixCare updates us daily on the announcement page.
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Product, Value
All EMRs have their pros and cons, but MatrixCare Home Health's pros outweigh the cons.
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Loyalty, Product
We have been actively looking for a different product because MatrixCare's system doesn't meet all...
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Relationship, Operations
MatrixCare usually does a really good job of supporting us through upgrades, but during our recent...
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Operations
I like that if I am onboarding a new person, I can send them through the various webinars and things...
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Product
We don't have separate programs. We use MatrixCare's system as an all-in-one system. That is one of...
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Relationship
One of the things that stands out about MatrixCare is that when we call their tech line, we can get...
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Product
When we do billing and payroll things, we would like our RNs to be able to enter notes that will...
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Culture, Loyalty
I don't know what MatrixCare's vision is. I would be really excited to hear about their vision. I...
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Culture, Relationship
MatrixCare has never reached out to me. I am not necessarily dissatisfied with them, but it would be...
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Loyalty, Product
Out of all the places we have looked at for scheduling, MatrixCare has had the best options. Their...
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Product
There are a lot of things that we can't do on our smartphones or tablets with the system that we...
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Relationship
As MatrixCare has grown larger, their customer service has diminished. Back in the day, I could call...
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Product
Reports are the biggest issue we have with MatrixCare's product. There are no crystal-clear reports...
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Relationship, Product
The product itself has not been developed through the times. The vendor is always asking for ways to...
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Relationship
I would like MatrixCare to proactively ask or survey us to see whether we are satisfied, and if we...
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Value
MatrixCare Home Health has cost me a little more money than I wanted to spend. Everything that we do...
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Operations
What we enjoy about MatrixCare Home Health is the disconnected point-of-care option, so we don't...
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Relationship, Product
We had quite a few issues with the billing setup because of something on MatrixCare’s end. We lost...
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Product
I love the assessment and how it is driven toward a patient-specific care plan that is developed by...
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Product
We still utilize another system for CAHPS and current data outcomes, mainly because the analytics...
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Product
We have been utilizing the product for a while now, and it is nice to see some data come through and...
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Relationship
The responsiveness of the support team is good. On a day-to-day basis, we can call in. Sometimes for...
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Relationship, Operations
MatrixCare does monthly upgrades, and they always send out a sheet explaining the upgrades....
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Relationship
When we speak to a live support person, MatrixCare usually takes the information and says they have...
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Product
It would be nice if the home service piece integrated with MatrixCare Home Health in a more...
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Product
There are a couple of things in MatrixCare Home Health that could be more user friendly. We can't...
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Relationship
Sometimes it is hard to get an answer from MatrixCare right away. A lot of times, we have to leave a...
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Product
I like the analytics portion of MatrixCare Home Health. That is an easy spot to see how our agency...
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Loyalty, Relationship
We are working on EVV so that clinicians have to clock in on-site and at their clients' homes. For...
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Product
I like all the reports that I can pull where it is easy to see different things that used to take a...
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Operations
I like the ease of the system. We have ongoing training online if we need it.
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