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User Commentary
Operations
We received lots of training, but it was poor at the beginning. We fired a couple of the trainers....
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Product, Value
A lot of things we are experiencing shouldn't be problems. These are basic issues that interfere...
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Product
The number-one fix I would tell MatrixCare about is the ability for the QA piece to do QA of the...
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Loyalty, Value
We recently had a Medicare survey, and the surveyor who came said over and over again that we need...
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Relationship
We have access to email addresses and phone numbers for a couple of people at MatrixCare who are...
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Relationship
When we see and point out major flaws that affect our ability to be compliant, MatrixCare tells us...
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Operations, Product
The system has been terrible. It isn't well integrated. The workflows are separate and difficult....
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Value
MatrixCare Home Health has a learning curve, and it is hard for everybody, but I’m not disappointed....
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Operations, Product
With MatrixCare, there are a few blips in the upgrades for our staff, mostly because we lock them...
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Product
MatrixCare has been very reliable. I love being able to upload charts out of the system to insurance...
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Operations, Value
I don’t know the clinical side of MatrixCare's system, so it is a little cumbersome for me to teach...
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Culture
The MatrixCare sales team sold us on some stuff up front that we couldn't utilize in the way it was...
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Relationship
MatrixCare’s support is exceptional. The support people always follow up with written stuff, and...
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Loyalty
I knew about the weaknesses of other medical records, so our decision was a toss-up between...
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Value
MatrixCare Home Health is a value product. It is good. MatrixCare raised their prices this year, but...
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Product, Value
We have had a couple of glitchy issues with MatrixCare Home Health or other things that have cost us...
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Product
With MatrixCare Home Health, we have a built-in fax system with which physicians can send documents...
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Loyalty, Value
MatrixCare's system is getting expensive because they have certainly played the angle of cost index...
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Product
MatrixCare Home Health integrates well with its sister systems. However, when we have to plug into...
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Relationship, Value
With MatrixCare, we are left to discover solutions for ourselves or enter some IT help tickets. We...
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Culture, Relationship
I don't see MatrixCare as being proactive. We have asked the vendor for enhancements, and we have...
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Operations, Product
MatrixCare Home Health's ease of use depends. The app that the nonskilled operate out of is very...
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Product
We trust our case managers to manage our cases. They need the ability to function as case managers...
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Operations
MatrixCare charges for everything. Training is the big thing, but even when our census dropped, I...
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Culture, Operations
There are no added services in MatrixCare Home Health; the vendor very much adheres to the letter of...
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Relationship
MatrixCare does have a ticket submission system for their support. It takes them 24 hours or so to...
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Operations
MatrixCare’s implementation was very good initially. However, the ongoing implementation and...
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Product
In my field, clinicians absolutely love MatrixCare Home Health. It works the way it is supposed to....
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Relationship, Operations, Product
We have an issue with the upgrades from MatrixCare. When they do an upgrade, there are many times...
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Relationship
In a release call, MatrixCare has a coffee talk every month, and it is very informative. They go...
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Relationship
The people who are in charge never get back to us. I have had several executives who were supposed...
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Product
MatrixCare Home Health has a very nice scrubber program. The vendor does things like that very well.
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Product, Value
The integration of MatrixCare Home Health has been very good, even though the vendor charges for it.
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Culture
We probably wouldn’t buy MatrixCare Home Health again. MatrixCare doesn't keep all their promises....
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Value
MatrixCare doesn't charge us for every little thing, but a lot of their add-ons have an additional...
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Relationship, Product
We like the software for the fact that MatrixCare really looks at meeting the regulation...
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Product
There could be some improvement with integration into other different software systems for payroll,...
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Operations
When MatrixCare releases things, they basically just release a PDF about the changes and how we do...
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Value
The prices are a little high. MatrixCare has a price for their main software, and then they have all...
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Relationship, Operations
MatrixCare started the EVV implementation that everybody had to do, and they went above and beyond...
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Relationship, Product
I like the task hotlist. I do the authorizations, so it keeps me on task and makes sure that I don't...
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Relationship
MatrixCare’s customer support has always been really good. The support people have a very helpful...
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Loyalty, Product
We are used to MatrixCare Home Health, so we know what works and how it works. The system just works...
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Value
MatrixCare is starting to nickel-and-dime for everything. They want to charge for every little...
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Product, Value
We are using MatrixCare Link. The benefit of that is that we can link the communications between a...
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Product
MatrixCare is always coming out with new technology, but I like to watch. I don't like to be an...
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Relationship
Sometimes the vendor will know that there is going to be an outage, but a lot of times, we get the...
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Loyalty, Relationship, Value
MatrixCare is very innovative, so they are trying to be on the cutting edge of all the different...
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Relationship
We have an excellent relationship with MatrixCare. The support is very good. I don't know that I...
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Loyalty, Product
We have had a lot of other EMRs. MatrixCare's system is the best-working EMR and the most user...
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Relationship, Operations
We had a really good team that did the MatrixCare Home Health upgrade. They worked well together,...
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Relationship
MatrixCare's support since being acquired by ResMed has gone a little bit downhill, and I would like...
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Loyalty, Product
We had a lot of issues in the past with EVV setup and trying to get the integration we needed, so we...
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Operations
MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...
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Product
MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...
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Culture, Loyalty, Value
We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....
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Product
Some features of MatrixCare Home Health that we like are the navigation on the charting and the...
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Operations
I would tell someone implementing MatrixCare to try to stay up on all the training material and...
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Culture, Relationship, Product
One issue I have with MatrixCare is that we are not integrated with one of our providers for...
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