MatrixCare Home Health Commentary
Filtered view: (Small - 0 - 200 Average Daily Census)(Independent)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

MatrixCare's support since being acquired by ResMed has gone a little bit downhill, and I would like...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We had a lot of issues in the past with EVV setup and trying to get the integration we needed, so we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MatrixCare has a very intuitive package to train staff on when we bring new people in. The learning...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare Home Health works quite well, but the system doesn't really integrate with any other...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We actually had to do a bit of pulling teeth to get MatrixCare on board with a new state mandate....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some features of MatrixCare Home Health that we like are the navigation on the charting and the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell someone implementing MatrixCare to try to stay up on all the training material and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

One issue I have with MatrixCare is that we are not integrated with one of our providers for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s support is delayed. When we request something, we might be waiting on it for 15...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product gives us the ability to document offline, and not being able to do that used to be a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

There are certain ways that MatrixCare’s upgrades could be easier to deal with. I would like more...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

MatrixCare’s training could be a bit better. A lot of people may know a lot about this kind of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The way we create new users in MatrixCare Home Health could be a little easier, and the timing of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The majority of the time, I get answers from the vendor’s support people right away. There was only...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have someone who is in charge of my MatrixCare account, but in reality, I barely talk to them....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One thing I like about the product is the way that we can have everything with dates and times when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

When we have a client who is no longer with us, we deactivate or remove the client from being active...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MatrixCare has excellent customer service.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MatrixCare Home Health is pretty user friendly. There are a few glitches that we could look to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With MatrixCare, there are little things here and there that could be improved, such as the ability...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Several functions were present when we started that are no longer working properly. Opening another...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training was vigorous. We are a small agency, and I wear a lot of hats, so there was a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​