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MatrixCare (Senior Living) Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Everything's too expensive. It doesn't matter what product a person uses; they all cost a lot of...
Support from MatrixCare is pretty good. The vendor is pretty good at partnering with us.
I would suggest MatrixCare speed up the training time. It seems like it takes a while to get...
Our clinical staff finds MatrixCare to be very well designed and user-friendly. The user interface...
MatrixCare is way better than average in terms of development and innovation. They are very...
MatrixCare has the road map that is the vision of where they are going to go next. They do a really...
We recently looked around, but we are staying with MatrixCare. Training is available, and I asked...
We have been with MatrixCare a long time, and we were trained on the system. If I make a mistake,...
In the past, we thought another vendor's system was more user friendly than MatrixCare's system....
One ongoing concern with MatrixCare's platform is the quality of the vendor's customer service and...
There are numerous processes within the system that could be simplified. For example, our...
Since the industry is constantly evolving, companies must adopt a more progressive mindset....
The invoice layout is confusing for residents to read.
Most of my remarks deal with one very important issue. There was no option to enable two-factor...
A challenge we have with MatrixCare’s implementation is timeliness. It just takes a while to...
Whether we would buy MatrixCare's software again is kind of up in the air. We probably wouldn't....
MatrixCare should have an AI tool that tells me where my notes are. They should be able to give me...
MatrixCare’s support is pretty mediocre. They don't like us anymore, so there is very little...
We have to do integrations entirely ourselves. MatrixCare doesn't really come to the table and is...
MatrixCare doesn't charge every little thing to us, but that is their tendency. And MatrixCare was...
The MatrixCare system is not accurately set up for our department.
We are not happy with the slowness of the program at times. When upgrades are done, something else...
The vendor could improve their training by offering more direct webinars about products. They...
Everything I like about MatrixCare is more about the fact that I have known the product for so long....
We are moving away from MatrixCare because there are too many inefficiencies in the solution, and...
Commentary Summary
Comment Type Breakout