MatrixCare (Senior Living) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
MatrixCare hasn't given us new technology. To me, new technology would be MatrixCare taking our...
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Product
If a user wants one particular report, then they are going to have to pull a lot of reports from the...
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Loyalty
I would expect that MatrixCare is going to continue to deliver very high quality. MatrixCare is...
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Operations
During the implementation process, we could see that MatrixCare knew the technology very well, but...
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Loyalty, Product
There is quite a bit of opportunity in the revenue cycle space of the solution. The revenue cycle...
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Relationship
I have always gotten good results from MatrixCare. If I have any troubles on the business side, I...
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Value
We would like to pull things from our database, and every time we have to pull anything, the vendor...
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Relationship
Our representative has changed a couple of times, and we have one person in the vendor's executive...
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Loyalty, Value
We don't use the product for anything except CRM. We don't want to use the system for anything else....
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Loyalty
I don't believe MatrixCare is part of our long-term plans. We are one of the last long-term care...
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Operations
I never had any initial training from MatrixCare. I did some training on the computer that basically...
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Relationship
If I have had an issue, MatrixCare has jumped up right away and tried to get to the bottom of it. I...
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Product
Compared to other systems I have worked on, MatrixCare has a lot of extra clicking steps. We are...
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Value
MatrixCare does what it needs to do for us and our nurses, and everything right now seems to be...
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Operations
The training aspect could have gone better. For the nurse's aspect, MatrixCare did more of a...
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Loyalty, Product
The CNAs feel like their documentation charting is a little cumbersome. It takes them a long time to...
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Relationship
Although we had some problems that we weren't really alerted to until they were an issue, MatrixCare...
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Product
Some of the back-end pieces in MatrixCare are complicated, and oftentimes when making changes in the...
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Operations
I would like to see MatrixCare offer more training. There really isn't a lot. I know we can go into...
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Relationship, Product
MatrixCare is less compatible with integration. With our emergency call system, MatrixCare can't be...
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Relationship
MatrixCare’s support is very responsive. Our account manager is not very involved. I would like to...
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Relationship, Product
MatrixCare is our primary solution to help communicate with the staff about residence needs....
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Relationship
Most people find MatrixCare very helpful, so once we get to the point where we understand what is...
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Relationship, Operations
If I had a friend who was implementing MatrixCare, what I would tell them to be successful is to...
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Operations
To improve implementation, MatrixCare could have more of a go-get-it-done attitude. As we add...
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Relationship
The support team is actually pretty good. When we reach out, they get back to us usually within...
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Loyalty, Relationship, Product
MatrixCare is struggling with market share because PointClickCare is number one; MatrixCare is...
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Product
MatrixCare is very easy to use, and it is easy to find our way around in it. Also, the reports are...
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Relationship, Product
The IT team on our end had to do some juggling to integrate MatrixCare, but that is nothing out of...
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Relationship, Operations, Product
Information from MatrixCare doesn’t get passed down as thoroughly as I thought it would; a lot of...
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Product
There are a lot of pieces that are more complex than they need to be in MatrixCare. One of our top...
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Loyalty, Product
There do seem to be a few little glitchy or quirky things each time MatrixCare does an update. When...
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Relationship
MatrixCare’s support team is very responsive. They usually remedy problems fairly quickly....
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Product
I get notifications fairly frequently that MatrixCare is making changes, and I will see the evidence...
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Product
I don’t have a lot to compare MatrixCare to. I have spent a long time in the retail industry, but...
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Relationship, Product
MatrixCare MCSL needs to be a little more user friendly. The reports are very difficult to figure...
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Relationship, Operations
MatrixCare does not explain their updates very well. So we really had to learn a lot on our own. And...
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Loyalty, Relationship, Product
MatrixCare MCSL is promoted more toward assisted living, and we really just need it more as a...
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