MatrixCare (Senior Living) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We recently looked around, but we are staying with MatrixCare. Training is available, and I asked...
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Relationship, Operations
We have been with MatrixCare a long time, and we were trained on the system. If I make a mistake,...
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Loyalty, Product
In the past, we thought another vendor's system was more user friendly than MatrixCare's system....
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Relationship
One ongoing concern with MatrixCare's platform is the quality of the vendor's customer service and...
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Product
There are numerous processes within the system that could be simplified. For example, our...
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Relationship
Since the industry is constantly evolving, companies must adopt a more progressive mindset....
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Product
The invoice layout is confusing for residents to read.
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Value
Most of my remarks deal with one very important issue. There was no option to enable two-factor...
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Operations
A challenge we have with MatrixCare’s implementation is timeliness. It just takes a while to...
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Product
Whether we would buy MatrixCare's software again is kind of up in the air. We probably wouldn't....
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Product
MatrixCare should have an AI tool that tells me where my notes are. They should be able to give me...
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Relationship
MatrixCare’s support is pretty mediocre. They don't like us anymore, so there is very little...
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Relationship, Product
We have to do integrations entirely ourselves. MatrixCare doesn't really come to the table and is...
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Value
MatrixCare doesn't charge every little thing to us, but that is their tendency. And MatrixCare was...
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Product
The MatrixCare system is not accurately set up for our department.
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Product
We are not happy with the slowness of the program at times. When upgrades are done, something else...
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Operations
The vendor could improve their training by offering more direct webinars about products. They...
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Relationship
Everything I like about MatrixCare is more about the fact that I have known the product for so long....
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Loyalty
We are moving away from MatrixCare because there are too many inefficiencies in the solution, and...
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Culture, Loyalty
Regarding charges, we have had a pretty good experience with MatrixCare. That was one of the reasons...
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Relationship, Operations
MatrixCare is not stellar in terms of reading my mind and telling me what I need before I even know...
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Loyalty, Product
There are some delays from MatrixCare in terms of putting some stuff in. That is the natural...
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Relationship
The support people on the phone are very nice, but I don't feel like we should be calling them as...
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Culture, Loyalty
MatrixCare is not part of our long-term plans. I have a history of stuff with them. The product was...
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Loyalty, Product
We did have some trouble with integrating some things, like meal plans, so that is one area where...
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Relationship, Product
I think the product is a good product. I think it does well in our business. I know the nurses like...
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Operations
During our implementation, the vendor could have been better about coming back and answering questions....
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Relationship
In terms of support, some of the vendor’s people don't speak English very well.
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Product
MatrixCare hasn't given us new technology. To me, new technology would be MatrixCare taking our...
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Product
If a user wants one particular report, then they are going to have to pull a lot of reports from the...
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Loyalty
I would expect that MatrixCare is going to continue to deliver very high quality. MatrixCare is...
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Operations
During the implementation process, we could see that MatrixCare knew the technology very well, but...
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Loyalty, Product
There is quite a bit of opportunity in the revenue cycle space of the solution. The revenue cycle...
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Relationship
I have always gotten good results from MatrixCare. If I have any troubles on the business side, I...
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