Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
iKnowMed (Mostly Ambulatory) Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
I was frustrated when we went from iKnowMed to iKnowMed Generation 2. We had already been using...
Login or Create an Account to see details.
Manager
Implementation and Training
When we first went to iKnowMed, it was a brand-new product to us, and we had a whole team to help...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We can customize our orders and labs, but I don’t have a lot of confidence that all of the people...
Login or Create an Account to see details.
Manager
Service and Support
I think our practice administrator is fairly happy with the system, but it is sometimes hard to get...
Login or Create an Account to see details.
Manager
Service and Support
The vendor’s help desk people used to answer the phone, but now we have to log a ticket and wait. If...
Login or Create an Account to see details.
Nurse
Future Outlook
The vendor is coming out with a few things that we are anticipating, but they haven’t come out yet....
Login or Create an Account to see details.
Nurse
Service and Support
The support is great. The staff is actively engaged with me. I have a point person that is very...
Login or Create an Account to see details.
Nurse
Service and Support
I get frustrated when the initial support team can’t help me and has to escalate the issue. Once...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
My providers feel very comfortable in the system. It is a really easy system to train new people on....
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
McKesson Specialty Health is going to be providing training for us when we move to iKnowMed...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
iKnowMed is fairly user friendly and is doing great. It doesn't provide new technology, but iKnowMed...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
McKesson Specialty Health is not updating anything in iKnowMed. We can't update anything that we...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
iKnowMed is just an EMR. It doesn't schedule patients; it doesn't do anything. There are some things...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
The system is really designed for oncologists. Our strategy is to migrate solely to it because we...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
I am only familiar with iKnowMed because we have people who work in the same building and with the...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
There is a lack of interoperability between iKnowMed and our other systems. McKesson has told us...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
iKnowMed is possibly part of our long-term plans. I say that only because the vendor has promised us...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
I personally would not buy iKnowMed again, but I can’t speak for the entire organization. The vendor...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The quality of the implementation services was in the middle of the road. The tangible outcomes from...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I would rate the online support very low, but the vendor is actually very proactive. I would give...
Login or Create an Account to see details.
VP/Other Executive
Relationship
To be generous, I would say that my satisfaction with iKnowMed is slightly better than the lowest...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The chemo orders have worked really well for us. My practice went through a merger, and I am just...
Login or Create an Account to see details.
Manager
Relationship
People considering iKnowMed need to ask lots of questions about what enhancements are coming and...
Login or Create an Account to see details.
Manager
Technology
The vendor is behind on delivering new technology.
Login or Create an Account to see details.
Manager
Future Outlook
The vendor’s support is improving from where it was last year. My understanding is that they pretty...
Login or Create an Account to see details.
Manager
Relationship
The vendor needs to work on being proactive in their service.
Login or Create an Account to see details.
Manager
Relationship
The vendor’s executive involvement gets a high rating. We merged with a much larger practice and...
Login or Create an Account to see details.
Manager
Future Outlook
I really hope my satisfaction with the vendor a year from now is better. If it is worse, we are...
Login or Create an Account to see details.
Nurse
Implementation and Training
We have been waiting for Generation 2 for a long time, and I think things have been slower than most...
Login or Create an Account to see details.
Manager
Future Outlook
Generation 2 looks more user friendly, and the technology looks much better, but I have not used it...
Login or Create an Account to see details.
Manager
Implementation and Training
I would buy the system again because McKesson Specialty Health has been excellent. For our next...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I anticipate our satisfaction with the system going down slightly for the next year. We are...
Login or Create an Account to see details.
Director
Service and Support
If we have any issues with iKnowMed, I give McKesson Specialty Health a shout, and they are quick to...
Login or Create an Account to see details.
Director
Other Observations & Comments
There is one portion of iKnowMed that doesn’t integrate very well. We are moving to a new version of...
Login or Create an Account to see details.
Director
Relationship
McKesson Specialty Health is pretty good about being proactive. I also feel we get good involvement...
Login or Create an Account to see details.
Director
Technology
We like that iKnowMed is cloud based. We don’t have any servers or anything on-site. McKesson...
Login or Create an Account to see details.
Director
Service and Support
They could just do a little better with the resolution time. Sometimes the resolution on things...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
One good thing that the vendor has started to do is release things with fewer features. So instead...
Login or Create an Account to see details.
Manager
Service and Support
The first level of support is great, but if an issue has to go beyond that first level of support,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There is a backlog of enhancement requests, and the backlog just keeps growing. McKesson Specialty...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Because of our parent company, we don’t have a choice on whether to keep the vendor. I would not buy...
Login or Create an Account to see details.
Manager
Future Outlook
I have not seen all of the details with some of the new features in the next upgrade, but it is...
Login or Create an Account to see details.
Manager
Other Observations & Comments
McKesson Specialty Health has been behind on the delivery of their iKnowMed Generation 2 platform....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system is fairly easy to administer. Creating accounts and opening schedules are very easy, and...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor could definitely improve in the support that they provide. They have a terrible return...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
We don’t really use iKnowMed to its full capacity. We are documenting everything in our EMR, and we...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The worst part of the whole software is the scheduler. That is what gives people the most trouble....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We are happy with McKesson Specialty Health. Our transition was a big adjustment. We went from...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
The most difficult part of the transition from Varian's oncology product to iKnowMed was learning...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
We asked for a whole list of enhancements to the scheduler to make it easier to use. McKesson...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Our providers like the documents in the product. Doctors are really into their notes, and they like...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We understand that when we put in a request for an enhancement, we aren't likely to get it unless a...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We had some problems with the way McKesson Specialty Health scheduled our upgrades. We are open...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I personally don't like the product at all. Getting what we need takes too many steps, especially...
Login or Create an Account to see details.
Manager
Service and Support
I can call and ask the support people anything, and they are willing to answer me. The support and...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are some safety features in iKnowMed that are probably not regulatory. The system doesn't have...
Login or Create an Account to see details.
Director
Lessons Learned
My advice for others looking at patient safety for The Joint Commission would depend on the type of...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The physicians like that they can update regimens in iKnowMed. The vendor updates iKnowMed every...
Login or Create an Account to see details.
Nurse
Win/Loss - Why they were selected (by current clients)
Our previous vendor stopped supporting the medical oncology portion of their solution, and we found...
Login or Create an Account to see details.
Nurse
Other Observations & Comments
When we originally bought iKnowMed, we had to figure out how to integrate it with our radiation...
Login or Create an Account to see details.
Nurse
Service and Support
McKesson Specialty Health's support is pretty good, but the customer service representatives can't...
Login or Create an Account to see details.
Nurse
Implementation and Training
McKesson Specialty Health's support and assistance have been very good. They provide training, and...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
We always want to see small changes to iKnowMed in our practices, and McKesson Specialty Health has...
Login or Create an Account to see details.
Nurse
Interfacing and Integration
McKesson Specialty Health recently acquired a new portal vendor. It would be nice if there were a...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
We can't print demographic sheets from iKnowMed. The vendor's position is that we have to figure out...
Login or Create an Account to see details.
Manager
Service and Support
Everyone that works for iKnowMed's vendor, ranging from my account manager to the people at the help...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I work more on the business side than the medical side, but I do hear our providers say that they...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
People that come to our practice from insurance companies to scan records for reports are always...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The only minor issue is that our patients get a lab slip, and we want to find a way to order that...
Login or Create an Account to see details.
Manager
Future Outlook
Over the past year, iKnowMed has fallen behind. McKesson Specialty Health hasn’t done as many...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The incorporation of NCCN guidelines in the regimen ordering process is a benefit of using iKnowmed.
Login or Create an Account to see details.
Manager
Interfacing and Integration
iKnowMed interfaces well with other systems, including lab and billing systems. I also like the ease...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would like iKnowMed to be a little more user friendly for providers, specifically to have less...
Login or Create an Account to see details.
Manager
Service and Support
McKesson Specialty Health is pretty responsive and proactive. When there is an issue, they send out...
Login or Create an Account to see details.
Director
Interfacing and Integration
We acquired some facilities, and we kept the McKesson system because that was the system the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are still using iKnowMed for oncology. Unfortunately, the system doesn’t have a lot of the...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We remain a current customer of McKesson's product, but there is not really any new functionality....
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We are committed to iKnowMed because it is an EMR specific to oncology, and we are a very large...
Login or Create an Account to see details.
VP/Other Executive
Future Outlook
We have been on iKnowMed for many years. It is a legacy product, and it needs to be updated. That is...
Login or Create an Account to see details.
Director
Service and Support
iKnowMed is really good and is specific to medical oncology. The vendor has been really good about...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We are still waiting for the next upgrade. It seems like it has taken the vendor a long time to...
Login or Create an Account to see details.
Manager
Service and Support
Any requests I file with McKesson Specialty Health get brought up or created for us.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
McKesson Specialty Health’s system is a great guide. It shows me how to mark things for the CMS...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
McKesson Specialty Health has developed their system in a way that helps the physicians by guiding...
Advanced Filters
Featured Report
Preferences
Give your feedback