iKnowMed (Mostly Ambulatory) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:24:05 PM and Model.EvProductId = 1869

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

I was frustrated when we went from iKnowMed to iKnowMed Generation 2. We had already been using...

Aug 2020
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Manager

Implementation and Training

When we first went to iKnowMed, it was a brand-new product to us, and we had a whole team to help...

Aug 2020
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Manager

Other Observations & Comments

We can customize our orders and labs, but I don’t have a lot of confidence that all of the people...

Aug 2020
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Manager

Service and Support

I think our practice administrator is fairly happy with the system, but it is sometimes hard to get...

Aug 2020
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Manager

Service and Support

The vendor’s help desk people used to answer the phone, but now we have to log a ticket and wait. If...

Aug 2020
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Nurse

Future Outlook

The vendor is coming out with a few things that we are anticipating, but they haven’t come out yet....

Jun 2020
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Nurse

Service and Support

The support is great. The staff is actively engaged with me. I have a point person that is very...

Jun 2020
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Nurse

Service and Support

I get frustrated when the initial support team can’t help me and has to escalate the issue. Once...

Jun 2020
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Nurse

Functionality and Upgrades

My providers feel very comfortable in the system. It is a really easy system to train new people on....

Jun 2020
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Manager

ROI / Cost (care and feeding)

McKesson Specialty Health is going to be providing training for us when we move to iKnowMed...

Jun 2020
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Manager

Functionality and Upgrades

iKnowMed is fairly user friendly and is doing great. It doesn't provide new technology, but iKnowMed...

Jun 2020
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Manager

Functionality and Upgrades

McKesson Specialty Health is not updating anything in iKnowMed. We can't update anything that we...

Jun 2020
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Manager

Functionality and Upgrades

iKnowMed is just an EMR. It doesn't schedule patients; it doesn't do anything. There are some things...

Jun 2020
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VP/Other Executive

Other Observations & Comments

The system is really designed for oncologists. Our strategy is to migrate solely to it because we...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

I am only familiar with iKnowMed because we have people who work in the same building and with the...

Jan 2020
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VP/Other Executive

Interfacing and Integration

There is a lack of interoperability between iKnowMed and our other systems. McKesson has told us...

Jan 2020
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VP/Other Executive

Other Observations & Comments

iKnowMed is possibly part of our long-term plans. I say that only because the vendor has promised us...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I personally would not buy iKnowMed again, but I can’t speak for the entire organization. The vendor...

Jan 2020
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VP/Other Executive

Implementation and Training

The quality of the implementation services was in the middle of the road. The tangible outcomes from...

Jan 2020
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VP/Other Executive

Service and Support

I would rate the online support very low, but the vendor is actually very proactive. I would give...

Jan 2020
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VP/Other Executive

Relationship

To be generous, I would say that my satisfaction with iKnowMed is slightly better than the lowest...

Jan 2020
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Manager

Functionality and Upgrades

The chemo orders have worked really well for us. My practice went through a merger, and I am just...

Jan 2020
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Manager

Relationship

People considering iKnowMed need to ask lots of questions about what enhancements are coming and...

Jan 2020
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Manager

Technology

The vendor is behind on delivering new technology.

Jan 2020
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Manager

Future Outlook

The vendor’s support is improving from where it was last year. My understanding is that they pretty...

Jan 2020
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Manager

Relationship

The vendor needs to work on being proactive in their service.

Jan 2020
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Manager

Relationship

The vendor’s executive involvement gets a high rating. We merged with a much larger practice and...

Jan 2020
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Manager

Future Outlook

I really hope my satisfaction with the vendor a year from now is better. If it is worse, we are...

Jan 2020
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Nurse

Implementation and Training

We have been waiting for Generation 2 for a long time, and I think things have been slower than most...

Jan 2020
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Manager

Future Outlook

Generation 2 looks more user friendly, and the technology looks much better, but I have not used it...

Jan 2020
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Manager

Implementation and Training

I would buy the system again because McKesson Specialty Health has been excellent. For our next...

Jan 2020
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Manager

Functionality and Upgrades

I anticipate our satisfaction with the system going down slightly for the next year. We are...

Jan 2020
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Director

Service and Support

If we have any issues with iKnowMed, I give McKesson Specialty Health a shout, and they are quick to...

Jan 2020
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Director

Other Observations & Comments

There is one portion of iKnowMed that doesn’t integrate very well. We are moving to a new version of...

Jan 2020
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Director

Relationship

McKesson Specialty Health is pretty good about being proactive. I also feel we get good involvement...

Jan 2020
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Director

Technology

We like that iKnowMed is cloud based. We don’t have any servers or anything on-site. McKesson...

Jan 2020
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Director

Service and Support

They could just do a little better with the resolution time. Sometimes the resolution on things...

Jan 2020
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Manager

Functionality and Upgrades

One good thing that the vendor has started to do is release things with fewer features. So instead...

Jan 2020
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Manager

Service and Support

The first level of support is great, but if an issue has to go beyond that first level of support,...

Jan 2020
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Manager

Functionality and Upgrades

There is a backlog of enhancement requests, and the backlog just keeps growing. McKesson Specialty...

Jan 2020
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Manager

Other Observations & Comments

Because of our parent company, we don’t have a choice on whether to keep the vendor. I would not buy...

Jan 2020
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Manager

Future Outlook

I have not seen all of the details with some of the new features in the next upgrade, but it is...

Jan 2020
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Manager

Other Observations & Comments

McKesson Specialty Health has been behind on the delivery of their iKnowMed Generation 2 platform....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is fairly easy to administer. Creating accounts and opening schedules are very easy, and...

Jan 2020
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Analyst/Coordinator

Service and Support

The vendor could definitely improve in the support that they provide. They have a terrible return...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We don’t really use iKnowMed to its full capacity. We are documenting everything in our EMR, and we...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The worst part of the whole software is the scheduler. That is what gives people the most trouble....

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

We are happy with McKesson Specialty Health. Our transition was a big adjustment. We went from...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

The most difficult part of the transition from Varian's oncology product to iKnowMed was learning...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We asked for a whole list of enhancements to the scheduler to make it easier to use. McKesson...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Our providers like the documents in the product. Doctors are really into their notes, and they like...

Dec 2019
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Analyst/Coordinator

Relationship

We understand that when we put in a request for an enhancement, we aren't likely to get it unless a...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

We had some problems with the way McKesson Specialty Health scheduled our upgrades. We are open...

Dec 2019
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Manager

Functionality and Upgrades

I personally don't like the product at all. Getting what we need takes too many steps, especially...

Dec 2019
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Manager

Service and Support

I can call and ask the support people anything, and they are willing to answer me. The support and...

Dec 2019
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Director

Functionality and Upgrades

There are some safety features in iKnowMed that are probably not regulatory. The system doesn't have...

Dec 2019
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Director

Lessons Learned

My advice for others looking at patient safety for The Joint Commission would depend on the type of...

Dec 2019
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Director

Functionality and Upgrades

The physicians like that they can update regimens in iKnowMed. The vendor updates iKnowMed every...

Dec 2019
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Nurse

Win/Loss - Why they were selected (by current clients)

Our previous vendor stopped supporting the medical oncology portion of their solution, and we found...

Oct 2019
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Nurse

Other Observations & Comments

When we originally bought iKnowMed, we had to figure out how to integrate it with our radiation...

Oct 2019
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Nurse

Service and Support

McKesson Specialty Health's support is pretty good, but the customer service representatives can't...

Oct 2019
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Nurse

Implementation and Training

McKesson Specialty Health's support and assistance have been very good. They provide training, and...

Oct 2019
 Helpful

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Nurse

Functionality and Upgrades

We always want to see small changes to iKnowMed in our practices, and McKesson Specialty Health has...

Oct 2019
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Nurse

Interfacing and Integration

McKesson Specialty Health recently acquired a new portal vendor. It would be nice if there were a...

Oct 2019
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Nurse

Functionality and Upgrades

We can't print demographic sheets from iKnowMed. The vendor's position is that we have to figure out...

Oct 2019
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Manager

Service and Support

Everyone that works for iKnowMed's vendor, ranging from my account manager to the people at the help...

May 2019
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Manager

Functionality and Upgrades

I work more on the business side than the medical side, but I do hear our providers say that they...

May 2019
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Manager

Functionality and Upgrades

People that come to our practice from insurance companies to scan records for reports are always...

May 2019
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Manager

Functionality and Upgrades

The only minor issue is that our patients get a lab slip, and we want to find a way to order that...

May 2019
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Manager

Future Outlook

Over the past year, iKnowMed has fallen behind. McKesson Specialty Health hasn’t done as many...

May 2019
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Manager

Functionality and Upgrades

The incorporation of NCCN guidelines in the regimen ordering process is a benefit of using iKnowmed.

May 2019
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Manager

Interfacing and Integration

iKnowMed interfaces well with other systems, including lab and billing systems. I also like the ease...

May 2019
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Manager

Functionality and Upgrades

I would like iKnowMed to be a little more user friendly for providers, specifically to have less...

May 2019
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Manager

Service and Support

McKesson Specialty Health is pretty responsive and proactive. When there is an issue, they send out...

May 2019
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Director

Interfacing and Integration

We acquired some facilities, and we kept the McKesson system because that was the system the...

Apr 2019
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Director

Functionality and Upgrades

We are still using iKnowMed for oncology. Unfortunately, the system doesn’t have a lot of the...

Apr 2019
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VP/Other Executive

Functionality and Upgrades

We remain a current customer of McKesson's product, but there is not really any new functionality....

Apr 2019
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VP/Other Executive

Functionality and Upgrades

We are committed to iKnowMed because it is an EMR specific to oncology, and we are a very large...

Apr 2019
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VP/Other Executive

Future Outlook

We have been on iKnowMed for many years. It is a legacy product, and it needs to be updated. That is...

Apr 2019
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Director

Service and Support

iKnowMed is really good and is specific to medical oncology. The vendor has been really good about...

Dec 2018
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Director

Functionality and Upgrades

We are still waiting for the next upgrade. It seems like it has taken the vendor a long time to...

Dec 2018
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Manager

Service and Support

Any requests I file with McKesson Specialty Health get brought up or created for us.

Nov 2018
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Manager

Functionality and Upgrades

McKesson Specialty Health’s system is a great guide. It shows me how to mark things for the CMS...

Nov 2018
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Manager

Functionality and Upgrades

McKesson Specialty Health has developed their system in a way that helps the physicians by guiding...

Nov 2018