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iKnowMed (Mostly Ambulatory) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Nurse
Functionality and Upgrades
We just had an upgrade recently. I will rate McKesson Specialty Health highly for upgrades because...
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Nurse
Relationship
From my standpoint, I have no trouble going to who I need to at McKesson Specialty Health when there...
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Nurse
Functionality and Upgrades
Some functionality is lacking. The diagnosis coding for orders needs some help. We do struggle with...
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Nurse
Functionality and Upgrades
I am not sure whether I would buy the product again. I like the product, but we have some users that...
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Nurse
Service and Support
I have great support from our vendor representative. The vendor's teams are wonderful, and that is...
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Nurse
Interfacing and Integration
We score all of our interoperability through the system. I rate the vendor highly. Interoperability...
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Nurse
Service and Support
The vendor has done well to support us during the COVID-19 crisis. They pushed out a COVID-19...
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Nurse
ROI / Cost (care and feeding)
I feel like the vendor does want to nickel-and-dime us. They charge for everything.
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Nurse
Implementation and Training
The vendor's implementation and upgrades have been great. Their implementation department is very...
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Nurse
Future Outlook
COVID-19 threw a wrench in things, but I think things will be better in a year from now. The vendor...
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Nurse
Service and Support
The vendor needs to speed up their product development. Product development today is slow.
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Nurse
Functionality and Upgrades
I like iKnowMed a lot. It is nice having an oncology-specific EMR that is easy to use so that we...
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Nurse
Service and Support
I get regular calls from McKesson, and we go over any issues that we have. We work on the MIPS and...
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Manager
Functionality and Upgrades
I was frustrated when we went from iKnowMed to iKnowMed Generation 2. We had already been using...
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Manager
Implementation and Training
When we first went to iKnowMed, it was a brand-new product to us, and we had a whole team to help...
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Manager
Other Observations & Comments
We can customize our orders and labs, but I don’t have a lot of confidence that all of the people...
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Manager
Service and Support
I think our practice administrator is fairly happy with the system, but it is sometimes hard to get...
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Manager
Service and Support
The vendor’s help desk people used to answer the phone, but now we have to log a ticket and wait. If...
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Nurse
Future Outlook
The vendor is coming out with a few things that we are anticipating, but they haven’t come out yet....
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Nurse
Service and Support
The support is great. The staff is actively engaged with me. I have a point person that is very...
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Nurse
Service and Support
I get frustrated when the initial support team can’t help me and has to escalate the issue. Once...
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Nurse
Functionality and Upgrades
My providers feel very comfortable in the system. It is a really easy system to train new people on....
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Manager
ROI / Cost (care and feeding)
McKesson Specialty Health is going to be providing training for us when we move to iKnowMed...
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Manager
Functionality and Upgrades
iKnowMed is fairly user friendly and is doing great. It doesn't provide new technology, but iKnowMed...
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Manager
Functionality and Upgrades
McKesson Specialty Health is not updating anything in iKnowMed. We can't update anything that we...
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Manager
Functionality and Upgrades
iKnowMed is just an EMR. It doesn't schedule patients; it doesn't do anything. There are some things...
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VP/Other Executive
Other Observations & Comments
The system is really designed for oncologists. Our strategy is to migrate solely to it because we...
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