Medasource Technical Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Services
The staff members from Medasource were pretty good. One didn't meet our standards. I don't think...
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Operations
Medasource has worked with us quite a bit. They understand what we are interested in doing as a...
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Loyalty, Value
Medasource came in a bit high with the quote initially, and we were talking with another firm. We...
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Loyalty, Relationship, Services, Value
Within our IT team, I have referred Medasource for other projects. Success just comes down to how...
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Relationship, Operations, Services
Before we signed the contract, Medasource did well at putting in a lot of effort to meet with me and...
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Operations
I provided Medasource with a template that we used at our organization for the first few weeks, met...
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Services
When we are doing equipment deployment or desktop text, it is hard to find many people to work on...
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Loyalty, Relationship, Services
With Medasource, there were good people on the ground here. That was valuable. They had a good...
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Loyalty, Relationship, Services, Value
We looked at other companies for the project. We chose Medasource because they seemed to have a...
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Operations, Services, Value
Medasource didn't necessarily exceed my expectations. The project was challenging. We did not make...
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Relationship, Operations
Medasource learned their lesson. They told us some things up front. We said we would listen, but we...
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Relationship, Services, Value
A lot of the time, we have a short-term need instead of needing a long-term employee. There is a...
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Value
We achieved the outcomes we expected. There were some items that we changed scopes on that are...
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Loyalty, Services
We considered other firms but chose Medasource due to their deep resource availability for a certain...
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Relationship, Services
Medasource is responsive to feedback and challenges, and that is true for both processes and people....
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Relationship, Operations
Exceeding expectations is not necessarily my expectation for Medasource. My expectation is that they...
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Loyalty, Relationship, Value
While looking at Medasource, we considered another firm, but we chose Medasource because of the...
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Loyalty
We looked at another firm but chose Medasource instead. The decision really just came down to the...
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Value
I know there were some stipulations within the contract related to travel expenses, but the...
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Relationship
Medasource did exactly what we asked them to. I was fairly satisfied with how Medasource handled the...
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Relationship
Although Medasource was not proactive in certain situations, the salespeople that we dealt with and...
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Relationship
From a strategic ability, Medasource met my expectations, but in order to receive a perfect score,...
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Operations
Medasource met my expectations, but I don't really think they exceeded our expectations. There was...
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Operations
We had resource issues, but I can't even fault Medasource entirely. The issues were with who the...
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Loyalty, Relationship, Services
One of the people we had from the firm didn't work out for us, but other staff from Medasource did....
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Relationship
Medasource is meeting my expectations and providing what I need. In terms of turnaround time, if one...
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Relationship
I haven't had much interaction with anyone outside of a few contacts at Medasource. However, I am...
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Relationship
Medasource deals with different areas within our organization, so they know the needs of those...
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Relationship
A lot of the staff members that the firm provides end up working primarily remotely, and there is a...
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Relationship
I have high expectations, and I don’t think that Medasource has exceeded them, but they have met...
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Value
I'm kind of cheap, and while Medasource’s prices are the same as everyone else's, they are...
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Relationship, Operations
Medasource has done a really good job in terms of providing documentation and training for the items...
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Relationship, Services
If I have any issue with Medasource at all, execution is the area where they fall because they are...
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Relationship
We had an issue with one of the folks we hired. They went through some coaching activities we...
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Relationship
Initially, we went to Medasource and said we needed their help with certain support. Then we pulled...
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Operations
What I like about Medasource and their services is they got the people that I needed who were well...
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Relationship, Services, Value
Medasource is doing a great job on the quality data abstraction front that we are using them for....
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Relationship, Services
Outside of Medasource’s sales folks, I haven’t had much of a relationship with any of their...
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Relationship
The Medasource staff members are fantastic. We ask for a resource or put out a request for a...
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Relationship, Value
Due to Medasource’s Elevate program, they are trying to improve or reduce our turnover rate by...
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Value
Medasource's fees for their contingent labor are fair because I know how they work, and their...
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Relationship, Operations
What exceeded expectations was Medasource communicated with all of the contractors. Once I told them...
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Relationship
The Medasource consultants need to be a little more proactive in terms of finding things and digging...
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Relationship
Medasource does anything I ask them to do. They are helpful with everything we need, and they are...
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Relationship, Services
Medasource listens to whatever our request is and all the different aspects of whatever we want in a...
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Relationship, Services
I will go to our Medasource account manager, typically via email if I need to have something...
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Relationship, Operations
Medasource needs to have more consultants with self-motivation and drive to succeed. We might have a...
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Relationship, Operations
We had some billing issues with Medasource, and they didn't let those issues impede the work....
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Relationship
We would like it if Medasource had a way to have someone cleared and on our docket just in case one...
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Relationship
I was introduced to Medasource, and right from the start, I was really impressed by their...
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Loyalty, Value
I only know of one real competitor to Medasource, and the actual quality of the candidates is...
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Loyalty, Relationship
The point person we work with at Medasource is very responsive. They really do work with me, and I...
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Operations
Medasource’s time-clock system makes it easy to approve stuff, but they need to have more clarity...
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Operations, Value
We have rotated through different people with Medasource. We have had some really great contractors...
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Relationship, Operations
One problem we have with the Medasource consultants is that I don't know that Medasource knows them....
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Operations, Services
The biggest complaint I have with Medasource is that there can be such a long wait between...
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