Medasource Technical Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Value
We chose Medasource because we already had a service agreement with them and wanted flexibility to...
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Operations, Services
Our experience with Medasource was very positive. They took the time to understand our specific...
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Services
We had a couple of personnel issues with Medasource, but they worked through those. The firm got...
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Relationship, Value
Medasource knows our niche here in the hospital environment, and they work with that viewpoint to...
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Relationship, Services
Our overall experience with Medasource has been fantastic. We have a representative who has stayed...
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Operations, Value
What Medasource charged us was very consistent. In fact, I did not have any change orders. They blew...
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Services
Medasource absolutely exceeded our expectations. When we had someone who unfortunately had to leave...
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Relationship, Services
A person we work with from Medasource has exceeded our expectations. They have just been great. They...
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Relationship, Services
Medasource’s communication and willingness to help when we ask set them apart. They keep me informed...
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Relationship
My expectations were that Medasource would work independently and work without any direction. They...
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Relationship
Medasource was extremely proactive in the sense of helping us formulate a budget of what we need to...
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Relationship, Operations
Something that really impressed me was that we had an issue with one of the firm's people, and the...
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Relationship, Operations
The firm's resources are flexible and accommodating.
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Relationship
Medasource was very thoughtful with their placement of resources. When I talked to the practice...
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Relationship, Operations
We have had a couple of challenging consultants from Medasource, but the others have been good. In...
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Relationship
The biggest improvement with Medasource we could have is the relationship with the people, besides...
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Relationship
A specific person from Medasource has been very good and has helped us out a lot. They are actively...
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Operations
Medasource was recommended to me, so I reached out, and they stayed in contact the entire time. They...
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Relationship, Operations
We had one contractor who immediately came onto the team and fit in like they had been with us...
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Relationship, Operations
The contractors came in to do the work, engage with the team, and actually share knowledge, and that...
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Relationship
We had someone from Medasource who stayed in contact throughout the engagement. They checked in and...
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Relationship
Medasource is very easy to work with. The quality of staff they sent our way to interview for the...
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Relationship, Operations, Value
Medasource is very communicative and transparent. They stay in close contact. They provide good...
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Relationship, Operations
Medasource has assisted with putting a plan together to meet our strategic needs anytime we have...
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Relationship
The executive involvement from Medasource is incredible. They are some of the easiest people I have...
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Relationship, Operations
Medasource seeks to understand us. They are willing to help and jump in wherever. They are willing...
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Loyalty, Relationship, Services
The staff members from Medasource were pretty good. One didn't meet our standards. I don't think...
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Operations
Medasource has worked with us quite a bit. They understand what we are interested in doing as a...
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Loyalty, Value
Medasource came in a bit high with the quote initially, and we were talking with another firm. We...
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Loyalty, Relationship, Services, Value
Within our IT team, I have referred Medasource for other projects. Success just comes down to how...
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Relationship, Operations, Services
Before we signed the contract, Medasource did well at putting in a lot of effort to meet with me and...
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Operations
I provided Medasource with a template that we used at our organization for the first few weeks, met...
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Services
When we are doing equipment deployment or desktop text, it is hard to find many people to work on...
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Loyalty, Relationship, Services
With Medasource, there were good people on the ground here. That was valuable. They had a good...
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Loyalty, Relationship, Services, Value
We looked at other companies for the project. We chose Medasource because they seemed to have a...
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Operations, Services, Value
Medasource didn't necessarily exceed my expectations. The project was challenging. We did not make...
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Relationship, Operations
Medasource learned their lesson. They told us some things up front. We said we would listen, but we...
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Relationship, Services, Value
A lot of the time, we have a short-term need instead of needing a long-term employee. There is a...
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Value
We achieved the outcomes we expected. There were some items that we changed scopes on that are...
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Loyalty, Services
We considered other firms but chose Medasource due to their deep resource availability for a certain...
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Relationship, Services
Medasource is responsive to feedback and challenges, and that is true for both processes and people....
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Relationship, Operations
Exceeding expectations is not necessarily my expectation for Medasource. My expectation is that they...
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Loyalty, Relationship, Value
While looking at Medasource, we considered another firm, but we chose Medasource because of the...
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Loyalty
We looked at another firm but chose Medasource instead. The decision really just came down to the...
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Value
I know there were some stipulations within the contract related to travel expenses, but the...
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Relationship
Medasource did exactly what we asked them to. I was fairly satisfied with how Medasource handled the...
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Relationship
Although Medasource was not proactive in certain situations, the salespeople that we dealt with and...
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Relationship
From a strategic ability, Medasource met my expectations, but in order to receive a perfect score,...
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Operations
Medasource met my expectations, but I don't really think they exceeded our expectations. There was...
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Operations
We had resource issues, but I can't even fault Medasource entirely. The issues were with who the...
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Loyalty, Relationship, Services
One of the people we had from the firm didn't work out for us, but other staff from Medasource did....
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Relationship
Medasource is meeting my expectations and providing what I need. In terms of turnaround time, if one...
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Relationship
I haven't had much interaction with anyone outside of a few contacts at Medasource. However, I am...
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Relationship
Medasource deals with different areas within our organization, so they know the needs of those...
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Relationship
A lot of the staff members that the firm provides end up working primarily remotely, and there is a...
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Relationship
I have high expectations, and I don’t think that Medasource has exceeded them, but they have met...
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Value
I'm kind of cheap, and while Medasource’s prices are the same as everyone else's, they are...
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Relationship, Operations
Medasource has done a really good job in terms of providing documentation and training for the items...
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Relationship, Services
If I have any issue with Medasource at all, execution is the area where they fall because they are...
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Relationship
We had an issue with one of the folks we hired. They went through some coaching activities we...
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Relationship
Initially, we went to Medasource and said we needed their help with certain support. Then we pulled...
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Operations
What I like about Medasource and their services is they got the people that I needed who were well...
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Relationship, Services, Value
Medasource is doing a great job on the quality data abstraction front that we are using them for....
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Relationship, Services
Outside of Medasource’s sales folks, I haven’t had much of a relationship with any of their...
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Relationship
The Medasource staff members are fantastic. We ask for a resource or put out a request for a...
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Relationship, Value
Due to Medasource’s Elevate program, they are trying to improve or reduce our turnover rate by...
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Value
Medasource's fees for their contingent labor are fair because I know how they work, and their...
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Relationship, Operations
What exceeded expectations was Medasource communicated with all of the contractors. Once I told them...
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