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MedAssist Eligibility Enrollment Services Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Relationship

The collaboration with MedAssist is top notch when compared to any other vendor that we have worked...

Jan 2021
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Director

Project Results

There are certain parts where MedAssist exceeds our expectations, but there is always room for...

Jan 2021
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Director

Relationship

We have regular meetings with MedAssist, and it includes the top of their creative executives....

Jan 2021
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Director

People and Knowledge

MedAssist’s frontline staff is a mixed bag. We either have those that really care about their jobs,...

Jan 2021
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VP/Other Executive

Relationship

We have a long-standing relationship with MedAssist. I did some investigating and compared them to...

Dec 2020
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VP/Other Executive

Tools and Methodology

I am a huge fan of MedAssist. They know that they have my loyalty as a business partner, but if they...

Aug 2020
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VP/Other Executive

Relationship

If MedAssist were to use me as a reference, I would give them a positive reference. We have a...

Aug 2020
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VP/Other Executive

Other Observations

We have a small issue with MedAssist. We have two vendors working on an issue, and there is some...

May 2020
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Director

Future Outlook

We don't have long-term plans with MedAssist because we are looking at doing some of our work...

Apr 2020
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Director

People and Knowledge

I like that MedAssist's people were easy to work with. They were very engaged and willing to listen....

Feb 2020
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Director

Tools and Methodology

MedAssist was trying to crack nuts that had already been cracked and was almost trying to replace...

Feb 2020
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Director

ROI and Cost

The way the vendor is structured operationally just doesn't work well for them. The vendor is very...

Feb 2020
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Director

Sales and Contracting

At times, MedAssist was very eager to work with us, but at other times, the vendor proved to be very...

Feb 2020
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VP/Other Executive

Tools and Methodology

We have done a phenomenal job of securing Medicaid for most of our self-paid patients, thanks to the...

Feb 2020
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VP/Other Executive

Project Results

We had an opportunity to do a new implementation, and there was another vendor that did not seem...

Feb 2020
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VP/Other Executive

People and Knowledge

On the downside, I do feel like MedAssist is a vendor that we have to much more actively manage than...

Feb 2020
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VP/Other Executive

Project Results

The biggest outcome we have seen as a result of working with MedAssist is a very low self-pay rate...

Feb 2020
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Manager

Future Outlook

We have been using MedAssist for quite a long time. At this point, they are the only vendor for...

Feb 2020
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Manager

Relationship

MedAssist has some opportunity for improvement in being more proactive. We define a workflow with a...

Feb 2020
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Manager

Relationship

We approach vendor relationships as partnerships. MedAssist has had pretty consistent leadership in...

Feb 2020
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Manager

Future Outlook

At a certain point, our organization will very likely not use MedAssist moving forward. Our parent...

Feb 2020
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Director

Project Results

The vendor is very engaged. They are quick to respond. MedAssist wants to please the customer. There...

Feb 2020
(0)
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Director

Relationship

The vendor could work more quickly and prioritize the quality of centralized employees. The...

Feb 2020
(0)
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Director

Project Results

We have had to do a lot of auditing to make sure we aren't getting overcharged. The vendor has been...

Feb 2020
(0)
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Director

Relationship

There are times the vendor keeps their promises and times they don't. But in the last year, I am...

Jan 2020
(0)
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Director

People and Knowledge

We have pretty good rates. I really appreciate the vendor's flexibility. I want to emphasize that...

Jan 2020
(0)
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Director

Tools and Methodology

Sometimes the vendor's staffing just hasn't been on point; maintaining staff can be tough. We could...

Jan 2020
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