MedeAnalytics Payer Enterprise Suite Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Operations
We have been on the system for many years, so we know more about how to use it than MedeAnalytics...
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Operations
We are in perpetual development with the vendor because the world keeps changing around us, so our...
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Loyalty, Relationship, Product
MedeAnalytics needs to keep up with the challenges of a changing market and things like that. I...
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Product
MedeAnalytics has been able to integrate a lot of data sources.
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Relationship
I would like the vendor to be more proactive with everything. Specifically, I would like them to be...
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Product, Value
MedeAnalytics Payer Enterprise Suite is a very specific product, so if someone is looking for it,...
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Relationship, Operations
Overall, our experience with MedeAnalytics has been fairly positive. MedeAnalytics' technical...
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Relationship
We have definitely had some issues with the system's stability. We have also had some issues with...
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Culture, Relationship
At one point, MedeAnalytics was talking about having a product advisory committee made up of their...
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Loyalty
Moving is so hard that I anticipate we will probably stay with MedeAnalytics for quite a while. But...
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Relationship, Operations
We are meeting with MedeAnalytics to learn about their road map. They used to have annual, in-person...
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Loyalty, Value
With MedeAnalytics, I don't really have a benchmark of what a reasonable cost is. I have looked at a...
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Operations
There is not much training from MedeAnalytics. I wish there were more. There are a fair number of...
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Relationship
MedeAnalytics does have little things where if I want to add a new user to our group, then I am...
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Relationship
I would like to see some more executive involvement from MedeAnalytics. We have gotten some. We have...
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Loyalty, Relationship, Product
My main concern and areas of improvement for MedeAnalytics would fall more around their product...
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Loyalty, Relationship
We have had a long experience with MedeAnalytics. We started out with our own custom solution, and...
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Loyalty, Product, Value
We work with another vendor, and they have something that basically recommends things we could do to...
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Relationship
A big change in MedeAnalytics' organization has been that the executives have been involved much...
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Relationship
MedeAnalytics’ support team is fantastic. They respond right away. Even the folks who aren't on our...
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Relationship, Product
There are a lot of industry standards, so if I ask for something, I like to know that the vendor is...
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Operations
MedeAnalytics' training is very high level, and it isn't specific to individual groups, so we have...
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Relationship
MedeAnalytics should be more open to getting feedback about enhancements. Outside of that, I don't...
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Value
Sometimes, MedeAnalytics doesn't charge us enough, and other times, they nickel-and-dime us. For the...
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Relationship
Whenever we send a ticket to the support at MedeAnalytics to create an account, edit an account, or...
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Product
The product's interface and functionality are great. It is up-to-date in the way I would expect...
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Product
A lot of the canned or standard reports that are in MedeAnalytics Payer Enterprise Suite need...
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Operations, Product
MedeAnalytics Payer Enterprise Suite is simple and intuitive, but I have people who use it who are a...
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