Aerial (for Payer Care Management) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product, Value
One challenge we have is that we cannot produce an accurate turnaround time report. This is...
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Value
I would recommend Aerial because we get what we pay for. The price we pay for the system is...
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Relationship
Medecision’s executive team is on top. I always get follow-up communication from the executives. I...
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Loyalty, Relationship
I met with one of the Medecision executives, and we gave them a wish list of what we want to have....
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Relationship, Operations
One of the challenges with Medecision is that every time they have updates or batches, sometimes the...
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Product
One of our wish list items is to be able to integrate data with the system. It would be nice to get...
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Loyalty, Product
Medecision is trying to get us to move to their new platform, but my nurses have some concerns. One...
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Relationship
Medecision’s support has gotten a lot better. With our communication tool, Medecision is right...
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Product
Medecision is definitely trying to improve their system's interoperability, but they are not going...
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Culture, Relationship
Medecision does not keep all their promises because they don't keep to their timeline. We ask for...
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Loyalty, Relationship, Product
We would like Aerial to be able to meet our needs when it comes to the standards. CMS changes...
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Loyalty
There was another system that we looked at in the past. The possibilities and the usage of that...
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Operations
The training from Medecision is not awful, but sometimes when they change something, they don't...
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Loyalty, Product
Aerial functions day to day, and for the most part, it functions all right compared to some of the...
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Loyalty
We would like to move to a modern care management system. We did attempt to implement another...
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Relationship
Medecision struggles to keep up with the pace of technological change and can be challenging when we...
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Relationship
Medecision doesn’t communicate enough about things they are doing. Aerial’s overall quality has...
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Loyalty
Aerial does provide our care management services. Those are tangible outcomes around care...
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Loyalty, Relationship, Product
Medecision has gone through a lot of ups and downs during the time that I have known them. If I had...
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Loyalty, Relationship
Medecision is trying to integrate Aerial, but they have a long way to go. They have to be on a path...
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Relationship
The interaction between senior management is very important with any vendor, and that has not...
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Loyalty, Product
The day-to-day function of Aerial is good, and the solution has some nice functionality. It is as...
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Loyalty, Relationship, Product
Aerial is getting the work done. The overall product quality has been improving. The quality of...
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Product
The ease of use for end users has been a problem. Aerial could use a slew of workflow enhancements,...
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