Aerial (for Payer Care Management)
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Joe VanDeGraaff
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User Commentary

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CIO

Future Outlook

Our concern with Medecision was that it was almost as if they were abandoning the system. There were...

Nov 2022
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Manager

Relationship

If Medecision achieves the things on their road map, I would definitely stay with them long term....

Jul 2022
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Manager

Service and Support

Medecision has improved their response time on our servicing tickets. Previously, we had extremely...

Jul 2022
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Manager

Other Observations & Comments

Medecision has a lot going on. They have tried to get into app services. In the care management...

Mar 2022
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Manager

Functionality and Upgrades

Medecision has a release schedule, so the upgrades are pretty straightforward.

Mar 2022
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Manager

Relationship

Medecision has had some people leave the organization, so the service with this vendor has not been...

Jan 2022
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Manager

ROI / Cost (care and feeding)

There are some things that the vendor does not nickel-and-dime us for, but there are some things...

Jan 2022
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Manager

Relationship

Medecision doesn’t promote the product in a timely manner. They wait until they can get it working...

Jan 2022
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Manager

Implementation and Training

The vendor really doesn’t offer much training. Medecision needs to make sure they fully understand...

Jan 2022
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Manager

Functionality and Upgrades

Aerial has its pros and cons. We mostly use it for charting and documenting interactions with...

Dec 2021
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Manager

Functionality and Upgrades

One downside of the system is its outcomes part. We don't get as much outcomes data as we would like...

Dec 2021
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Manager

Functionality and Upgrades

Aerial doesn't have the demographic data that we need for contact information, phone numbers,...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I love the Aerial Resource Center because we can actually get in contact with some of Medecision’s...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

When decisions are made on a case, we expect that decision to be held. If someone else goes into the...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Medecision has limited security. With some companies, passwords must include a capital letter, a...

Dec 2021
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Analyst/Coordinator

Service and Support

Medecision has had a lot of changes to the support in the last years. That has been very painful...

Dec 2021
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Analyst/Coordinator

Service and Support

One day, our application was down. I was logged in and submitted a ticket. After a while, I called...

Dec 2021
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Analyst/Coordinator

Relationship

I was so surprised that Medecision let go of some really good assets because there was one person...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I don't think we would buy Aerial again. Some days it is worth it, but Medecision has proven a few...

Dec 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

Medecision avoids charging for every little thing. There were some things where they said they...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I like Aerial’s letter generator. It is better than their last letter generator. It is faster, and...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

Aerial didn't work so great at integrating with case management. We had a lot of problems with that.

Dec 2021
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Analyst/Coordinator

Relationship

There was a time we would have recommended Aerial to a peer, but not so much today. Medecision is...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The reporting feature needs some improvement. Medecision has no way to capture when we notified a...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Aerial doesn’t have all of the NCQA-required fields. If we are requesting additional information on...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

We have not really had many defects with the upgrades lately. Since Medecision has been using the...

Dec 2021
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