Aerial (for Payer Care Management) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
I feel like things have gotten better, but in the past, it did feel like Medecision was kind of...
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Relationship
Medecision works with us on integration. We also work with a third-party program, and Medecision...
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Relationship, Product
Medecision could improve their response time on new features that we request or updates to the...
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Product
Aerial functions and keeps the lights on. The admin features are pretty user-friendly in Aerial....
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Loyalty, Product
We have done a lot of custom fields in the Aerial system to get what we need, but the system...
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Relationship
Medecision has moved to a new way of communicating within the last year, and I feel like I have to...
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Product
I like Medecision’s cadence of releases. They have definitely improved that. There is a release...
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Relationship
With Medecision, we have to escalate a fair number of things. The person who first looks at an issue...
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Value
If I had all the money in the world, I probably wouldn't buy Aerial again. There are programs out...
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Operations
I don't feel like Medecision has done a whole lot of training. I don't know whether that is because...
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Relationship
With what Medecision promises the system can do and what I have experienced over time, it takes...
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Loyalty
Aerial has a new user interface that we are not on, so we are kind of limping along on the old one....
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Loyalty
The product we are on isn't exactly meeting our needs, but that is why we are migrating and...
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Loyalty
The version of Aerial we are on is not modernized. It doesn't have the abilities that we will need...
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Loyalty
Medecision offers AI capabilities. We aren't using those capabilities yet, but there is a plan on...
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Loyalty
Aerial has quite a few interoperability options. Medecision seems to be very capable as well. We are...
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Product, Value
One challenge we have is that we cannot produce an accurate turnaround time report. This is...
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Value
I would recommend Aerial because we get what we pay for. The price we pay for the system is...
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Relationship
Medecision’s executive team is on top. I always get follow-up communication from the executives. I...
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Loyalty, Relationship
I met with one of the Medecision executives, and we gave them a wish list of what we want to have....
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Relationship, Operations
One of the challenges with Medecision is that every time they have updates or batches, sometimes the...
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Product
One of our wish list items is to be able to integrate data with the system. It would be nice to get...
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Loyalty, Product
Medecision is trying to get us to move to their new platform, but my nurses have some concerns. One...
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