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Access info about Care Management Solutions (Payer) on your dashboard or bookmark under

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Aerial (for Payer Care Management) Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Director

Relationship

If I were working for another organization and looking at different software programs, I would...

Jan 2021
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Director

Implementation and Training

With the things we upgraded and implemented, the vendor always followed up and made sure things were...

Jan 2021
(0)
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Director

Implementation and Training

The vendor's training is really good. They offer a lot of on-site options. They can come and set up...

Jan 2021
(0)
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Director

Functionality and Upgrades

We can pull reports on our own really easily. When we are doing audits, it is really easy to pull...

Jan 2021
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VP/Other Executive

Other Observations & Comments

We are evaluating whether or not Aerial is part of our long-term plans. We are looking at a lot of...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I think I would buy Aerial again. I think we have been happy with this solution. There is some room...

Oct 2020
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VP/Other Executive

Implementation and Training

I think that we have some opportunities for training, but because of some of our own internal...

Oct 2020
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VP/Other Executive

Interfacing and Integration

We are really struggling with integration right now. Some of this is because or our system, but we...

Oct 2020
(0)
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VP/Other Executive

Future Outlook

It appears that Medecision delivers new technology. I haven't actually had the opportunity to live...

Oct 2020
(0)
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VP/Other Executive

Service and Support

I have not had the opportunity to use Medecision's support. I know that there is a follow-up item...

Oct 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The people at Medecision are responsive. We are getting our money's worth. The solution works as...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

I think that Aerial is good. It is a very appropriate solution. But I am not sure that it is cutting...

Oct 2020
(0)
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VP/Other Executive

Relationship

With Medecision, we have had the same person the entire project. That person has been the best...

Aug 2020
(0)
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VP/Other Executive

Service and Support

Because of how we are, nobody has gone this route with a care management tool. I give Medecision...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I do see the stupidity in things that Medecision has done where we fix something that is in...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We set Aerial up with our care management platform to do all of the tracking for our referrals from...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Medecision has been pretty consistent with their ability to get data out. There are little snafus,...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Medecision came in and started to build, and they got things up in pretty good time. Our sense of...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We want our other vendor to use their care management platform to put in referrals, but they...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Aerial is not quite a home run, but it is close. Medecision's team works things out. I will give...

Jul 2020
(0)
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Manager

Implementation and Training

The vendor did some great Webexes for their clients during COVID-19; the Webexes had really great information....

Jun 2020
(0)
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Manager

Implementation and Training

Our challenge has been when Medecision implements the software during our working hours. We are...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

Medecision wants to show us how to use the system. We firmly believe that when they put in new...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Medecision is behind on upgrading their product. For a medical management system, the product is...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor has been promising us certain things for years and has been working on different...

Jun 2020
(0)
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Manager

Service and Support

Medecision isn't proactive. They aren't even being reactive about certain problems. Medecision was...

Jun 2020
(0)
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Manager

Relationship

The product is good, but it does need improvements. Medecision has great intentions, and they know...

Jun 2020
(0)
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Director

Future Outlook

We use the product as a portal. We don't use the entire suite. The product has limitations. It isn't...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

Medecision has developed a clinical survey, and they have rolled out a COVID-19 diagnosis set into...

Apr 2020
(0)
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Manager

Functionality and Upgrades

For the upgrades, the documentation doesn't always come out on time, but Medecision's process is...

Apr 2020
(0)
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Manager

Implementation and Training

We have struggled to schedule training with Medecision. They have training materials on their...

Apr 2020
(0)
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Manager

Relationship

Medecision has really gone above and beyond on a project for us. They have made sure that our...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We do get complaints about the system. People are confused about the workflows. Some of our...

Apr 2020
(0)
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Manager

Other Observations & Comments

Medecision is always conversing with us about the new technology that we need. Medecision is willing...

Apr 2020
(0)
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Manager

Other Observations & Comments

Medecision has good monitoring. If their platform goes down, they will send out an email right away...

Apr 2020
(0)
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Manager

Service and Support

Medecision has really struggled with their support. In the past year, the vendor has let go of the...

Apr 2020
(0)
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