Aerial (for Payer Care Management) Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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VP/Other Executive

Loyalty

We would like to move to a modern care management system. We did attempt to implement another...

Jul 2024
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VP/Other Executive

Relationship

Medecision struggles to keep up with the pace of technological change and can be challenging when we...

Jul 2024
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VP/Other Executive

Relationship

Medecision doesn’t communicate enough about things they are doing. Aerial’s overall quality has...

Jul 2024
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VP/Other Executive

Loyalty

Aerial does provide our care management services. Those are tangible outcomes around care...

Jul 2024
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Manager

Loyalty, Relationship, Product

Medecision has gone through a lot of ups and downs during the time that I have known them. If I had...

May 2024
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Manager

Loyalty, Relationship

Medecision is trying to integrate Aerial, but they have a long way to go. They have to be on a path...

May 2024
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Manager

Relationship

The interaction between senior management is very important with any vendor, and that has not...

May 2024
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Manager

Loyalty, Product

The day-to-day function of Aerial is good, and the solution has some nice functionality. It is as...

May 2024
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CIO

Loyalty, Relationship, Product

Aerial is getting the work done. The overall product quality has been improving. The quality of...

Apr 2024
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CIO

Product

The ease of use for end users has been a problem. Aerial could use a slew of workflow enhancements,...

Apr 2024
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Loyalty

I have many systems, like claims systems, pharmacy systems, and utilization systems. It is on my...

Nov 2023
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Operations

I wasn't at my organization when Aerial was implemented, but I have heard that it was a bad...

Nov 2023
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Relationship, Operations

Medecision is doing a good job with training. We have a direct contact from Medecision, and the...

Nov 2023
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Operations, Product

The system's design is fine because we can do our work, but we always want to have a better...

Nov 2023
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Value

With Aerial's price, we always get what we pay for. We have worked with many mainframes, and we know...

Nov 2023
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CIO

Product

We are seeing little to no investment in Aerial. The platform is at least steady now, so there is no...

Oct 2023
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CIO

Relationship

We don't need to use Medecision’s support team a whole lot. But when we do, it feels like there has...

Oct 2023
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