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Aerial (for Payer Care Management)
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Joe VanDeGraaff
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User Commentary

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Manager

Aerial is a reliable product, and it is easy to use. Every time a new version is coming out, the...

Sep 2021
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Manager

Medecision made some promises for deliverables and was unable to deliver at the time they had...

Sep 2021
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Manager

Medecision does a really good job of working within our budget and guidelines. The vendor makes...

Sep 2021
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Manager

There aren't too many issues on the implementation side. In terms of quality, sometimes the product...

Sep 2021
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Manager

Training is given upon request. We have been trying to figure out the best way to use Medecision's...

Sep 2021
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Manager

I like the product. It is fairly simple, but Medecision could make some improvements. One of my pet...

Sep 2021
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Manager

About 80% of the time, the solution delivers exactly how it is supposed to. The other 20% of the...

Sep 2021
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(0)
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Manager

A couple of years ago, Medecision decided to relocate their technical serving hub. I don't think...

Sep 2021
||
(0)
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Manager

Medecision gives us a heads-up whenever they know about any problems. The upgrades are meant to fix...

Sep 2021
||
(0)
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Manager

We regularly work with one executive, but they can't make all the decisions. That executive can help...

Sep 2021
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(0)
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VP/Other Executive

We use Medecision for all of our population health programs, including member-facing programs for...

Aug 2021
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(0)
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VP/Other Executive

On the utilization management side, Medecision is probably better for the prior authorizations. That...

Aug 2021
||
(0)
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VP/Other Executive

Medecision tends to make leadership changes and not focus on the root cause. For example, their...

Aug 2021
||
(0)
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VP/Other Executive

Medecision is very, very slow to change. They are in their own way. I don’t see any innovation.

Aug 2021
||
(0)
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VP/Other Executive

I would recommend strong SLAs such as performance guarantees in a contract with Medecision before...

Aug 2021
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CIO

We aren't exactly happy with Aerial. We don't know whether that is because of our implementation or...

May 2021
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(0)
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CIO

Medecision is providing mediocre service. They haven't come in and said what we could be doing...

May 2021
||
(0)
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Director

If I were working for another organization and looking at different software programs, I would...

Jan 2021
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Director

With the things we upgraded and implemented, the vendor always followed up and made sure things were...

Jan 2021
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Director

The vendor's training is really good. They offer a lot of on-site options. They can come and set up...

Jan 2021
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Director

We can pull reports on our own really easily. When we are doing audits, it is really easy to pull...

Jan 2021
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VP/Other Executive

We are evaluating whether or not Aerial is part of our long-term plans. We are looking at a lot of...

Oct 2020
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VP/Other Executive

I think I would buy Aerial again. I think we have been happy with this solution. There is some room...

Oct 2020
||
(0)
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VP/Other Executive

I think that we have some opportunities for training, but because of some of our own internal...

Oct 2020
||
(0)
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VP/Other Executive

We are really struggling with integration right now. Some of this is because or our system, but we...

Oct 2020
||
(0)
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VP/Other Executive

It appears that Medecision delivers new technology. I haven't actually had the opportunity to live...

Oct 2020
||
(0)
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VP/Other Executive

I have not had the opportunity to use Medecision's support. I know that there is a follow-up item...

Oct 2020
||
(0)
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VP/Other Executive

The people at Medecision are responsive. We are getting our money's worth. The solution works as...

Oct 2020
||
(0)
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VP/Other Executive

I think that Aerial is good. It is a very appropriate solution. But I am not sure that it is cutting...

Oct 2020
||
(0)
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