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Aerial (for Payer Care Management) Commentary
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Joe VanDeGraaff
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KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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Loyalty

I have many systems, like claims systems, pharmacy systems, and utilization systems. It is on my...

Nov 2023
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Operations

I wasn't at my organization when Aerial was implemented, but I have heard that it was a bad...

Nov 2023
||
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Relationship, Operations

Medecision is doing a good job with training. We have a direct contact from Medecision, and the...

Nov 2023
||
(0)
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Operations, Product

The system's design is fine because we can do our work, but we always want to have a better...

Nov 2023
||
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Value

With Aerial's price, we always get what we pay for. We have worked with many mainframes, and we know...

Nov 2023
||
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CIO

Product

We are seeing little to no investment in Aerial. The platform is at least steady now, so there is no...

Oct 2023
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CIO

Relationship

We don't need to use Medecision’s support team a whole lot. But when we do, it feels like there has...

Oct 2023
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(0)
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Manager

Operations, Product

We would like to see Medecision improve the number of fields that are available to us. For example,...

Jul 2023
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Manager

Relationship

We have a great relationship with Medecision. As we have transitioned over to customer support, we...

Jul 2023
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Manager

Loyalty

We did a full buy with Medecision versus build analysis because we were looking toward making our...

Jul 2023
||
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Manager

Product

We have quite a few of our own solutions integrated into the platform. Medecision has a solution,...

Jul 2023
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(0)
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Manager

Operations

We had a very short timeline for the implementation of Medecision's product, and that was crazy...

Jul 2023
||
(0)
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Manager

Product

One of the biggest things that we love about Medecision's system is the data and transformation of...

Jul 2023
||
(0)
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Manager

Operations, Product

The way Medecision can structure data on the back end doesn't align with how we have our data set up...

Jul 2023
||
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Manager

Loyalty, Relationship

We definitely appreciate the way that the Medecision team has partnered with us and tried to come up...

Jul 2023
||
(0)
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Manager

Loyalty, Operations, Product

We would like to get to a place where we have a more streamlined approach, and I think Medecision...

Jul 2023
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(0)
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Analyst/Coordinator

Operations

There is generic training on how the program operates, and that is a place to start. But we have so...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

When we voice the pain point, the vendor listens to us, but at the same time, the amount of time it...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

There has been some frustration with getting a road map for what the vendor’s future looks like. I...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Value

If I personally got to make the decision on what product to buy, I would go with something else, but...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

There are a lot of features that Medecision offers that we have to say no to because of the...

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty

It takes a while for the vendor to get what we are looking for, and that causes us to try to do a...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has recently opened up a communication platform, and we have an almost immediate...

Jul 2023
||
(0)
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CIO

Loyalty, Operations

We are hoping to have a platform that is not being disinvested by its ownership. That is the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The biggest issue I have with Medecision is that if we have members in an inpatient facility for...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We used to have support meetings with the vendor to discuss tickets and issues. But now they have a...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Things have been a challenge with Medecision. My longest ticket was open for over two years, and...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The problem with the upgrades is that the vendor’s test environments are different. For example, an...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We had one very good contact person who would get things done for us, and we had a rapport with...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Medecision struggles with our business lines because they don’t know the regulatory part. And...

May 2023
||
(0)
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Analyst/Coordinator

Value

Medecision is reasonable with their charges. Obviously, there is a cost to doing anything that is...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Aerial is easy to use and easy for people to learn. The configuration of the solution is...

May 2023
||
(0)
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Analyst/Coordinator

Product

We like that we can pull in our inventory in different ways in Aerial. We can assign things to...

May 2023
||
(0)
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Analyst/Coordinator

Product

There is a level of integration with our pharmacy and claims data. The integration provides a...

May 2023
||
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Analyst/Coordinator

Relationship, Operations

Medecision has a lot of turnover on their side. We deal with a lot of repeated information and pain...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Medecision is getting much better with support. The vendor has a pretty good system in place where...

May 2023
||
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Analyst/Coordinator

Product

The vendor could do better at aligning with certain major accreditations. There are known standards...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

There was an update from Medecision that we were looking forward to; the update had new...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

While Medecision’s notes are incredibly complex, we do not feel like the vendor is promising things...

May 2023
||
(0)
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Manager

Operations, Product

Things with Medecision are going very well. Our case management team says that they have better...

Jan 2023
||
(0)
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Manager

Loyalty, Product

We built some one-off workflows with the vendor in order to get things through quickly and get...

Jan 2023
||
(0)
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Manager

Operations

Medecision was very helpful during the implementation. They assessed our needs and how we could get...

Jan 2023
||
(0)
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Manager

Product

If anyone else that is integrating with Medecision does not have the insights that we had, the...

Jan 2023
||
(0)
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Manager

Loyalty

We went with Medecision because we needed a tool that was going to enhance the workflows that our...

Jan 2023
||
(0)
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