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User Commentary
Loyalty
We would like to move to a modern care management system. We did attempt to implement another...
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Relationship
Medecision struggles to keep up with the pace of technological change and can be challenging when we...
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Relationship
Medecision doesn’t communicate enough about things they are doing. Aerial’s overall quality has...
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Loyalty
Aerial does provide our care management services. Those are tangible outcomes around care...
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Loyalty, Relationship, Product
Medecision has gone through a lot of ups and downs during the time that I have known them. If I had...
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Loyalty, Relationship
Medecision is trying to integrate Aerial, but they have a long way to go. They have to be on a path...
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Relationship
The interaction between senior management is very important with any vendor, and that has not...
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Loyalty, Product
The day-to-day function of Aerial is good, and the solution has some nice functionality. It is as...
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Loyalty, Relationship, Product
Aerial is getting the work done. The overall product quality has been improving. The quality of...
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Product
The ease of use for end users has been a problem. Aerial could use a slew of workflow enhancements,...
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Loyalty
I have many systems, like claims systems, pharmacy systems, and utilization systems. It is on my...
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Operations
I wasn't at my organization when Aerial was implemented, but I have heard that it was a bad...
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Relationship, Operations
Medecision is doing a good job with training. We have a direct contact from Medecision, and the...
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Operations, Product
The system's design is fine because we can do our work, but we always want to have a better...
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Value
With Aerial's price, we always get what we pay for. We have worked with many mainframes, and we know...
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Product
We are seeing little to no investment in Aerial. The platform is at least steady now, so there is no...
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Relationship
We don't need to use Medecision’s support team a whole lot. But when we do, it feels like there has...
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