Aerial (for Payer Care Management) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:20:26 AM and Model.EvProductId = 92321

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User Commentary

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VP/Other Executive

Relationship

With Medecision, we have had the same person the entire project. That person has been the best...

Aug 2020
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VP/Other Executive

Service and Support

Because of how we are, nobody has gone this route with a care management tool. I give Medecision...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I do see the stupidity in things that Medecision has done where we fix something that is in...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We set Aerial up with our care management platform to do all of the tracking for our referrals from...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Medecision has been pretty consistent with their ability to get data out. There are little snafus,...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Medecision came in and started to build, and they got things up in pretty good time. Our sense of...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We want our other vendor to use their care management platform to put in referrals, but they...

Jul 2020
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VP/Other Executive

Service and Support

Aerial is not quite a home run, but it is close. Medecision's team works things out. I will give...

Jul 2020
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Manager

Implementation and Training

The vendor did some great Webexes for their clients during COVID-19; the Webexes had really great information....

Jun 2020
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Manager

Implementation and Training

Our challenge has been when Medecision implements the software during our working hours. We are...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Medecision wants to show us how to use the system. We firmly believe that when they put in new...

Jun 2020
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Manager

Functionality and Upgrades

Medecision is behind on upgrading their product. For a medical management system, the product is...

Jun 2020
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Manager

Functionality and Upgrades

The vendor has been promising us certain things for years and has been working on different...

Jun 2020
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Manager

Service and Support

Medecision isn't proactive. They aren't even being reactive about certain problems. Medecision was...

Jun 2020
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Manager

Relationship

The product is good, but it does need improvements. Medecision has great intentions, and they know...

Jun 2020
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Director

Future Outlook

We use the product as a portal. We don't use the entire suite. The product has limitations. It isn't...

Jun 2020
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Manager

Service and Support

Medecision has developed a clinical survey, and they have rolled out a COVID-19 diagnosis set into...

Apr 2020
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Manager

Functionality and Upgrades

For the upgrades, the documentation doesn't always come out on time, but Medecision's process is...

Apr 2020
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Manager

Implementation and Training

We have struggled to schedule training with Medecision. They have training materials on their...

Apr 2020
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Manager

Relationship

Medecision has really gone above and beyond on a project for us. They have made sure that our...

Apr 2020
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Manager

Functionality and Upgrades

We do get complaints about the system. People are confused about the workflows. Some of our...

Apr 2020
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Manager

Other Observations & Comments

Medecision is always conversing with us about the new technology that we need. Medecision is willing...

Apr 2020
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Manager

Other Observations & Comments

Medecision has good monitoring. If their platform goes down, they will send out an email right away...

Apr 2020
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Manager

Service and Support

Medecision has really struggled with their support. In the past year, the vendor has let go of the...

Apr 2020
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Manager

Functionality and Upgrades

Medecision's product can't cover everything we have right now. It is missing a lot of government...

Jan 2020
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Manager

Service and Support

Medecision doesn't keep their promises about deadlines. We asked Medecision to follow up on specific...

Jan 2020
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Manager

Service and Support

Medecision is fantastic to talk to. They are selling the product well, and they have the nicest...

Jan 2020
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Manager

Service and Support

When we need help from Medecision, we sometimes get a slow response. Some of our IT people meet with...

Jan 2020
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Manager

Other Observations & Comments

I would tell someone looking at the product that it works very well for authorizations and...

Jan 2020
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Manager

Other Observations & Comments

I would tell executives that they should work on delivering results. We went to one of the...

Jan 2020
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VP/Other Executive

Service and Support

The support was not so good at first. Medecision had some changes in administration, and that was...

Jan 2020
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VP/Other Executive

Lessons Learned

If other providers asked me about the system, I would say that they would be fine if they needed a...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

We thought the product was going to work. We thought Aerial would be more flexible, but it is not...

Jan 2020
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VP/Other Executive

Other Observations & Comments

Our model is different, and because of that, we don’t fit into the box. We don't know whether or not...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Medecision definitely nickel-and-dimes. When we need something, the first thing that they tell us is...

Dec 2019
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Manager

Future Outlook

Medecision is working on making the upgrading process better. The most recent upgrade that was put...

Dec 2019
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Manager

Functionality and Upgrades

There are too many clicks associated with our staff members’ jobs.

Dec 2019
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Manager

Functionality and Upgrades

Our team gets kicked out of the tool a lot. We use VDI, which Medecision doesn’t support, and we...

Dec 2019
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Manager

Service and Support

I am hoping our satisfaction will jump up, but I am not sure that it will. Medecision is doing a...

Dec 2019
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Manager

Functionality and Upgrades

I get to hear from all of the users and the management people about how unsatisfied they are. I try...

Dec 2019
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Manager

Future Outlook

Over the last year, Medecision has come up with a bunch of advisory committees through which we are...

Dec 2019
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Manager

Service and Support

I think Medecision has some issues. When we provide feedback to them, they tell us to go out to...

Dec 2019
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Manager

Implementation and Training

It takes us three weeks to train new employees on Aerial; that is a little excessive. There are a...

Dec 2019
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Manager

Functionality and Upgrades

For any website we go to with Aerial, the tool gives us an error if we don’t fill out a specific...

Dec 2019
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Manager

Future Outlook

We are planning on making a change and moving away from Medecision for a lot of different reasons....

Dec 2019
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Manager

ROI / Cost (care and feeding)

Medecision has nickel-and-dimed us. Our legal staff has to look at the statement of work and who...

Dec 2019
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Manager

Relationship

We recently asked Medecision about adding functionality inside of the Aerial product. They told us...

Dec 2019
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Manager

Service and Support

I think the support for Aerial is not very good. Medecision meets our basic needs. We have been...

Dec 2019
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Manager

Technology

If I were to give Aerial a grade, I would give it a C-. It is an older platform that the software...

Dec 2019
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Manager

Technology

In Medecision’s new tools, there are key, fundamental things missing that we have seen in other...

Dec 2019
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Director

Functionality and Upgrades

We were looking for a comprehensive solution that would allow our utilization management, our care...

Nov 2019
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Director

Future Outlook

Letter maintenance in the system has proven to be difficult. The system lacks some basic...

Nov 2019
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Director

Functionality and Upgrades

It has been beneficial to have a platform with all our clinical programs in one area. Aerial does...

Nov 2019
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Director

Functionality and Upgrades

Aerial integrates with our core claims-processing system. But that is one of the pain points....

Nov 2019
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Director

Relationship

Our relationship with Medecision could be improved. They have seen a lot of organizational changes...

Nov 2019
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Director

Other Observations & Comments

We haven’t really seen an impact from Medecision’s acquisitions.

Nov 2019
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Director

Lessons Learned

I don’t know whether Medecision is a part of our long-term plans. We are currently doing an RFP and...

Nov 2019
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COO

Service and Support

Medecision has been a good company to work with, and they have been really supportive. The work that...

Apr 2019
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COO

Functionality and Upgrades

Authorizations present a burden for providers, and the disconnect is usually that authorizations...

Apr 2019
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COO

Interfacing and Integration

I would like Medecision to focus on syncing iExchange with Aerial. Right now, the products run on...

Apr 2019
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Manager

Functionality and Upgrades

I really like the system. However, there are problems with care plans, and developing the...

Nov 2018
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Manager

Service and Support

Whenever we reach out to Medecision, everyone is always willing to help us, take care of our...

Nov 2018
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Manager

Service and Support

There are always things to improve, but Medecision has done a phenomenal job, and I would highly...

Nov 2018
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Manager

Other Observations & Comments

The system would be better if we had utilization management functionality. That would give us a more...

Nov 2018
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VP/Other Executive

Functionality and Upgrades

We use the system for all our care management and disease management. It also is part of our...

Oct 2018
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Analyst/Coordinator

Service and Support

The good thing about Medecision is the support; we get a lot of support from them. When we reach out...

Oct 2018
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Analyst/Coordinator

Service and Support

I haven’t had a lot of experience with other care management vendors, so I can’t really compare...

Oct 2018
 Helpful

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COO

Implementation and Training

Our implementation of Aerial went pretty well. The issues that we encountered have had more to do...

Oct 2018
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COO

Functionality and Upgrades

Aerial does have some single-threaded processes that make things challenging, and we would like to...

Oct 2018
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COO

Relationship

Medecision has been helpful. They were very supportive through our whole implementation. They had...

Oct 2018
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Analyst/Coordinator

Implementation and Training

Extensive technical support was required for each upgrade. That was part of the standard process. We...

Sep 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

Medecision's pricing had ups and downs, but for the most part, the pricing was on the upper end of...

Sep 2018
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Analyst/Coordinator

Relationship

Aerial was a long-term contract for us. There were hiccups, but there were times when Medecision...

Sep 2018
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Analyst/Coordinator

Relationship

At one point, Medecision's responsiveness wasn't where we wanted it to be. We had to escalate one...

Sep 2018
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Analyst/Coordinator

Sales and Contracting

We had a unique agreement with Medecision. For example, some maintenance items were different. We...

Sep 2018
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Analyst/Coordinator

Relationship

We viewed Medecision very positively, and we gave them notice that our relationship would end. They...

Sep 2018
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Analyst/Coordinator

Sales and Contracting

Our agreement with Medecision was negotiated years ago. Various people told me that the negotiation...

Sep 2018
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VP/Other Executive

Sales and Contracting

We never got what we originally paid for. That continues to be my issue, and I will say so with my...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

Medecision fully admits that they have a huge project underway to develop a...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

A vendor should never give clinicians a platform that doesn't have an interactive medication sheet....

Sep 2018
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VP/Other Executive

Implementation and Training

We learned that we could use Aerial for utilization review in other products and not for complex...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

Even a surveyor from NCQA that I talked to asked how our staff members could follow Aerial. The tool...

Sep 2018
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VP/Other Executive

Functionality and Upgrades

Medecision can't support what they haven't provided, and they haven't given us the product that we need....

Sep 2018
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VP/Other Executive

Relationship

Medecision’s executives certainly ask us questions, but they never fix things or deliver. We tell...

Sep 2018
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