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User Commentary
Loyalty
I have many systems, like claims systems, pharmacy systems, and utilization systems. It is on my...
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Operations
I wasn't at my organization when Aerial was implemented, but I have heard that it was a bad...
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Relationship, Operations
Medecision is doing a good job with training. We have a direct contact from Medecision, and the...
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Operations, Product
The system's design is fine because we can do our work, but we always want to have a better...
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Value
With Aerial's price, we always get what we pay for. We have worked with many mainframes, and we know...
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Product
We are seeing little to no investment in Aerial. The platform is at least steady now, so there is no...
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Relationship
We don't need to use Medecision’s support team a whole lot. But when we do, it feels like there has...
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Operations, Product
We would like to see Medecision improve the number of fields that are available to us. For example,...
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Relationship
We have a great relationship with Medecision. As we have transitioned over to customer support, we...
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Loyalty
We did a full buy with Medecision versus build analysis because we were looking toward making our...
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Product
We have quite a few of our own solutions integrated into the platform. Medecision has a solution,...
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Operations
We had a very short timeline for the implementation of Medecision's product, and that was crazy...
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Product
One of the biggest things that we love about Medecision's system is the data and transformation of...
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Operations, Product
The way Medecision can structure data on the back end doesn't align with how we have our data set up...
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Loyalty, Relationship
We definitely appreciate the way that the Medecision team has partnered with us and tried to come up...
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Loyalty, Operations, Product
We would like to get to a place where we have a more streamlined approach, and I think Medecision...
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Operations
There is generic training on how the program operates, and that is a place to start. But we have so...
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Relationship, Operations
When we voice the pain point, the vendor listens to us, but at the same time, the amount of time it...
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Loyalty, Relationship
There has been some frustration with getting a road map for what the vendor’s future looks like. I...
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Culture, Value
If I personally got to make the decision on what product to buy, I would go with something else, but...
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Value
There are a lot of features that Medecision offers that we have to say no to because of the...
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Loyalty
It takes a while for the vendor to get what we are looking for, and that causes us to try to do a...
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Relationship
The vendor has recently opened up a communication platform, and we have an almost immediate...
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Loyalty, Operations
We are hoping to have a platform that is not being disinvested by its ownership. That is the...
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Relationship, Product
The biggest issue I have with Medecision is that if we have members in an inpatient facility for...
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Loyalty, Relationship
We used to have support meetings with the vendor to discuss tickets and issues. But now they have a...
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Relationship
Things have been a challenge with Medecision. My longest ticket was open for over two years, and...
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Operations, Product
The problem with the upgrades is that the vendor’s test environments are different. For example, an...
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Relationship
We had one very good contact person who would get things done for us, and we had a rapport with...
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Relationship, Product
Medecision struggles with our business lines because they don’t know the regulatory part. And...
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Value
Medecision is reasonable with their charges. Obviously, there is a cost to doing anything that is...
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Operations, Product
Aerial is easy to use and easy for people to learn. The configuration of the solution is...
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Product
We like that we can pull in our inventory in different ways in Aerial. We can assign things to...
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Product
There is a level of integration with our pharmacy and claims data. The integration provides a...
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Relationship, Operations
Medecision has a lot of turnover on their side. We deal with a lot of repeated information and pain...
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Relationship
Medecision is getting much better with support. The vendor has a pretty good system in place where...
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Product
The vendor could do better at aligning with certain major accreditations. There are known standards...
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Relationship, Operations
There was an update from Medecision that we were looking forward to; the update had new...
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Loyalty
While Medecision’s notes are incredibly complex, we do not feel like the vendor is promising things...
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Operations, Product
Things with Medecision are going very well. Our case management team says that they have better...
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Loyalty, Product
We built some one-off workflows with the vendor in order to get things through quickly and get...
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Operations
Medecision was very helpful during the implementation. They assessed our needs and how we could get...
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Product
If anyone else that is integrating with Medecision does not have the insights that we had, the...
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Loyalty
We went with Medecision because we needed a tool that was going to enhance the workflows that our...
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