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Aerial (for Payer Care Management) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Payer Care Management 2023: How Do Vendors Perform as Use Cases Expand?
Payer Care Management 2023:
How Do Vendors Perform as Use Cases Expand?
May 2023
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Commentary Summary

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User Commentary

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Director

Product, Value

One challenge we have is that we cannot produce an accurate turnaround time report. This is...

Mar 2025
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Director

Value

I would recommend Aerial because we get what we pay for. The price we pay for the system is...

Mar 2025
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Director

Relationship

Medecision’s executive team is on top. I always get follow-up communication from the executives. I...

Mar 2025
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Director

Loyalty, Relationship

I met with one of the Medecision executives, and we gave them a wish list of what we want to have....

Mar 2025
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Director

Relationship, Operations

One of the challenges with Medecision is that every time they have updates or batches, sometimes the...

Mar 2025
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Director

Product

One of our wish list items is to be able to integrate data with the system. It would be nice to get...

Mar 2025
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Director

Loyalty, Product

Medecision is trying to get us to move to their new platform, but my nurses have some concerns. One...

Mar 2025
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Analyst/Coordinator

Relationship

Medecision’s support has gotten a lot better. With our communication tool, Medecision is right...

Sep 2024
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Analyst/Coordinator

Product

Medecision is definitely trying to improve their system's interoperability, but they are not going...

Sep 2024
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Analyst/Coordinator

Culture, Relationship

Medecision does not keep all their promises because they don't keep to their timeline. We ask for...

Sep 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

We would like Aerial to be able to meet our needs when it comes to the standards. CMS changes...

Sep 2024
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Analyst/Coordinator

Loyalty

There was another system that we looked at in the past. The possibilities and the usage of that...

Sep 2024
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Analyst/Coordinator

Operations

The training from Medecision is not awful, but sometimes when they change something, they don't...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

Aerial functions day to day, and for the most part, it functions all right compared to some of the...

Sep 2024
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(0)
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VP/Other Executive

Loyalty

We would like to move to a modern care management system. We did attempt to implement another...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Medecision struggles to keep up with the pace of technological change and can be challenging when we...

Jul 2024
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VP/Other Executive

Relationship

Medecision doesn’t communicate enough about things they are doing. Aerial’s overall quality has...

Jul 2024
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(0)
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VP/Other Executive

Loyalty

Aerial does provide our care management services. Those are tangible outcomes around care...

Jul 2024
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Manager

Loyalty, Relationship, Product

Medecision has gone through a lot of ups and downs during the time that I have known them. If I had...

May 2024
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Manager

Loyalty, Relationship

Medecision is trying to integrate Aerial, but they have a long way to go. They have to be on a path...

May 2024
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Manager

Relationship

The interaction between senior management is very important with any vendor, and that has not...

May 2024
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Manager

Loyalty, Product

The day-to-day function of Aerial is good, and the solution has some nice functionality. It is as...

May 2024
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CIO

Loyalty, Relationship, Product

Aerial is getting the work done. The overall product quality has been improving. The quality of...

Apr 2024
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CIO

Product

The ease of use for end users has been a problem. Aerial could use a slew of workflow enhancements,...

Apr 2024
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