Aerial (for Payer Care Management)
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Joe VanDeGraaff
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User Commentary

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Manager

Medecision has a lot going on. They have tried to get into app services. In the care management...

Mar 2022
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Manager

Medecision has a release schedule, so the upgrades are pretty straightforward.

Mar 2022
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Manager

Medecision has had some people leave the organization, so the service with this vendor has not been...

Jan 2022
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Manager

There are some things that the vendor does not nickel-and-dime us for, but there are some things...

Jan 2022
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Manager

Medecision doesn’t promote the product in a timely manner. They wait until they can get it working...

Jan 2022
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Manager

The vendor really doesn’t offer much training. Medecision needs to make sure they fully understand...

Jan 2022
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Manager

Aerial has its pros and cons. We mostly use it for charting and documenting interactions with...

Dec 2021
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Manager

One downside of the system is its outcomes part. We don't get as much outcomes data as we would like...

Dec 2021
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Manager

Aerial doesn't have the demographic data that we need for contact information, phone numbers,...

Dec 2021
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Analyst/Coordinator

I love the Aerial Resource Center because we can actually get in contact with some of Medecision’s...

Dec 2021
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Analyst/Coordinator

When decisions are made on a case, we expect that decision to be held. If someone else goes into the...

Dec 2021
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Analyst/Coordinator

Medecision has limited security. With some companies, passwords must include a capital letter, a...

Dec 2021
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Analyst/Coordinator

Medecision has had a lot of changes to the support in the last years. That has been very painful...

Dec 2021
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Analyst/Coordinator

One day, our application was down. I was logged in and submitted a ticket. After a while, I called...

Dec 2021
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Analyst/Coordinator

I was so surprised that Medecision let go of some really good assets because there was one person...

Dec 2021
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Analyst/Coordinator

I don't think we would buy Aerial again. Some days it is worth it, but Medecision has proven a few...

Dec 2021
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Analyst/Coordinator

Medecision avoids charging for every little thing. There were some things where they said they...

Dec 2021
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Analyst/Coordinator

I like Aerial’s letter generator. It is better than their last letter generator. It is faster, and...

Dec 2021
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Analyst/Coordinator

Aerial didn't work so great at integrating with case management. We had a lot of problems with that.

Dec 2021
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Analyst/Coordinator

There was a time we would have recommended Aerial to a peer, but not so much today. Medecision is...

Dec 2021
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Analyst/Coordinator

The reporting feature needs some improvement. Medecision has no way to capture when we notified a...

Dec 2021
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Analyst/Coordinator

Aerial doesn’t have all of the NCQA-required fields. If we are requesting additional information on...

Dec 2021
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Analyst/Coordinator

We have not really had many defects with the upgrades lately. Since Medecision has been using the...

Dec 2021
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Manager

Aerial is a reliable product, and it is easy to use. Every time a new version is coming out, the...

Sep 2021
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Manager

Medecision made some promises for deliverables and was unable to deliver at the time they had...

Sep 2021
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Manager

Medecision does a really good job of working within our budget and guidelines. The vendor makes...

Sep 2021
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Manager

There aren't too many issues on the implementation side. In terms of quality, sometimes the product...

Sep 2021
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Manager

Training is given upon request. We have been trying to figure out the best way to use Medecision's...

Sep 2021
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Manager

I like the product. It is fairly simple, but Medecision could make some improvements. One of my pet...

Sep 2021
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Manager

About 80% of the time, the solution delivers exactly how it is supposed to. The other 20% of the...

Sep 2021
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Manager

A couple of years ago, Medecision decided to relocate their technical serving hub. I don't think...

Sep 2021
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Manager

Medecision gives us a heads-up whenever they know about any problems. The upgrades are meant to fix...

Sep 2021
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Manager

We regularly work with one executive, but they can't make all the decisions. That executive can help...

Sep 2021
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VP/Other Executive

We use Medecision for all of our population health programs, including member-facing programs for...

Aug 2021
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VP/Other Executive

On the utilization management side, Medecision is probably better for the prior authorizations. That...

Aug 2021
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VP/Other Executive

Medecision tends to make leadership changes and not focus on the root cause. For example, their...

Aug 2021
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VP/Other Executive

Medecision is very, very slow to change. They are in their own way. I don’t see any innovation.

Aug 2021
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VP/Other Executive

I would recommend strong SLAs such as performance guarantees in a contract with Medecision before...

Aug 2021
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