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Current Time Inside Cache Tag Helper: 9/20/2020 3:45:58 AM and Model.EvProductId = 80761

Commentary Summary

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User Commentary

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Manager

Implementation and Training

The vendor’s training is better than it used to be. We have a good account manager.

May 2020
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Manager

Interfacing and Integration

There are a couple of things that would cause me to not recommend the product. The thing that has...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would buy the product again if it stayed the way it is now. It is getting better. It is easy to...

May 2020
 Helpful

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Director

Relationship

There are some things that we aren't happy with, but those things aren't enough to make us leave....

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Patients complain that they get too many notifications. I get that MEDHOST needs to notify patients...

Oct 2019
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Manager

Other Observations & Comments

Our patients don't use the patient portal for anything other than results right now. The product...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

A patient portal is one of the products that we are required to have. However, YourCareCommunity...

Oct 2019
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Director

Functionality and Upgrades

I don't get a lot of complaints about YourCareCommunity, but I don't really know how much we push it...

Oct 2019
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Director

Functionality and Upgrades

Staff members and patients seem to want a little more out of the system. The technology is a bit...

Oct 2019
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Manager

Functionality and Upgrades

We don't currently have any plans to go to another vendor for our patient portal. However, my choice...

Oct 2019
 Helpful

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Manager

Service and Support

When a patient has a problem getting to their records, MEDHOST takes months to fix that issue. That...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

For the most part, MEDHOST keeps their promises. However, MEDHOST has promised us quite a few things...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

This solution does not work in the way that MEDHOST promoted it. The interface for the patients is...

Oct 2019
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Manager

Relationship

MEDHOST is not helping us with our goals. We have had people from MEDHOST on-site a few times to...

Oct 2019
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Manager

Other Observations & Comments

MEDHOST needs to consolidate all of the YourCare solutions. MEDHOST needs to make a decision about...

Oct 2019
 Helpful

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Manager

Service and Support

The support for this system is terrible. Getting an issue resolved usually takes months. We have had...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The product quality of this system is very poor. The user interface and the navigation tool are...

Oct 2019
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Manager

Functionality and Upgrades

YourCareCommunity doesn't work as well as MEDHOST's other products. We would like for patients to be...

Oct 2019
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Manager

Relationship

I am very impressed with MEDHOST. They have really stepped up with meaningful use and other things.

Sep 2019
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Manager

Other Observations & Comments

The quality of support from MEDHOST depends on who we talk to. Some of the people really understand...

Sep 2019
 Helpful

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Manager

Relationship

MEDHOST's executives and account managers are terrible. We have had so many different account...

Sep 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

I love MEDHOST. They are really good at keeping their promises, but they nickel-and-dime.

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

MEDHOST has come up with new software and everything, and MEDHOST has made a lot of changes since...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

YourCareCommunity is not as user friendly as another system we have, but the MEDHOST system is also...

Sep 2019
 Helpful

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Manager

Technology

The system really fits pretty well into what we do. Our ideal situation would be to have everybody...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

MEDHOST is definitely trying to make changes right now and to make it easier for patients to access...

May 2019
 Helpful

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Director

Other Observations & Comments

The best thing about YourCareCommunity is the ease of access and registration for patients, but I...

May 2019
 Helpful

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CFO

Other Observations & Comments

The names and faces at MEDHOST were changing for a while. Our account representative changed more...

Mar 2019
 Helpful

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CFO

Service and Support

We do a monthly support call with MEDHOST's support staff so we can resolve any issues that we have....

Mar 2019
 Helpful

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CFO

Functionality and Upgrades

The clinical side of YourCareCommunity is a lot better compared to what we had before. We have...

Mar 2019
 Helpful

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CFO

Functionality and Upgrades

Since we implemented YourCareCommunity, MEDHOST has been focusing on meaningful use. That is fine on...

Mar 2019
 Helpful

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CFO

Functionality and Upgrades

There are so many screen changes and clicks with MEDHOST's system to get to the financial...

Mar 2019
 Helpful

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CFO

ROI / Cost (care and feeding)

Every time we turn around, we get charged for something from MEDHOST. We knew the system was going...

Mar 2019
 Helpful

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Director

Other Observations & Comments

We have YourCareCommunity, but I don't mess with it. I have someone else who does that. That person...

Feb 2019
 Helpful

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Director

ROI / Cost (care and feeding)

MEDHOST sometimes nickel-and-dimes us. Their hosting and implementation costs are a little high in...

Nov 2018
 Helpful

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Director

Relationship

MEDHOST does not always keep their promises.

Nov 2018
 Helpful

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Director

Implementation and Training

I have found MEDHOST’s support, implementation, and training to be good. MEDHOST is also good about...

Nov 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We have MEDHOST EDIS in the emergency room, but the system doesn’t keep the same patient number when...

Sep 2018
 Helpful

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Analyst/Coordinator

Future Outlook

We aren’t very pleased with YourCareCommunity, and we are planning to replace it soon. Every time we...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

YourCareCommunity has outlived its usefulness. We currently use it for billing, admission discharge...

Jul 2018
 Helpful

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Manager

Functionality and Upgrades

I like the system's ease of use. The patients are generally fine when navigating it. MEDHOST listens...

Jun 2018
 Helpful

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Manager

Functionality and Upgrades

YourCareCommunity is visually appealing. A lot of our patients are older, and the system is easy for...

Jun 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We have had the patient portal for several years now. MEDHOST has put out some upgrades for it. The...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is hard to rate because it isn’t something we use as a facility. It is more for the...

Jun 2018
 Helpful

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Analyst/Coordinator

Future Outlook

The portal has a ton of content. It is a one-stop shop for patients to research health topics. The...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Many of our patients aren’t good at using the portal. I don’t get a ton of feedback from those...

Jun 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

YourCareCommunity is a great application, but we have issues because it is only for the ED. The...

Jun 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The ER people like YourCareCommunity. The system is easy to use and gives them what they need....

Jun 2018
 Helpful

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Analyst/Coordinator

Service and Support

MEDHOST has several people who work on our projects, and a lot of those people do extremely well....

Jun 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

MEDHOST's only downfall is their portal. It didn't work for us because we don't use MEDHOST's...

Jun 2018
 Helpful

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Director

ROI / Cost (care and feeding)

MEDHOST charges for every type of form that has to be added. There are certain forms that we need...

May 2018
 Helpful

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Director

Functionality and Upgrades

YourCareCommunity is a very good system. It has a lot of options to meet pretty much every need that...

May 2018
 Helpful

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Director

Other Observations & Comments

Sometimes we have to be persistent with the customer support. Other than that, I have a good...

May 2018
 Helpful

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Director

Functionality and Upgrades

YourCareCommunity contains minimal information. The portal is available, and it works okay, but it...

Mar 2018
 Helpful

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Director

Other Observations & Comments

My satisfaction with the YourCareCommunity portal is good. The portal is easy to log in to. The...

Feb 2018
 Helpful

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Director

Other Observations & Comments

YourCareCommunity does what it needs to do, but I have had to reset several people’s passwords. Our...

Feb 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Every time we have to do anything new with YourCareCommunity, which we often do, we are charged....

Feb 2018
 Helpful

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Director

Functionality and Upgrades

MEDHOST is deploying some updates to their EMR that are supposed to make the system more snazzy and...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We have some web-based systems that aren't nearly as complex as YourCareCommunity. Additionally, I...

Feb 2018
 Helpful

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Director

Other Observations & Comments

We must get more people signed on to YourCareCommunity. That is our goal for 2018 because we haven’t...

Feb 2018
 Helpful

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Director

Other Observations & Comments

We are still having some hiccups with YourCareCommunity, but those aren’t always MEDHOST's fault....

Feb 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been on YourCareCommunity for a while, and it has been a solid tool for us. We haven't had...

Feb 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We have given our written notice to MEDHOST that we are leaving, so it is not going to be a surprise...

Feb 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

YourCareCommunity is an easy program to navigate. It is laid out well, and it is pretty easy to use...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

We have some issues with formatting in YourCareCommunity. MEDHOST has been working on this for a...

Jan 2018
 Helpful

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Director

Service and Support

I have put in several tickets with MEDHOST's online ticket program, but I do have to speak with the...

Jan 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have an old population, and we hear from our patients that YourCareCommunity is not very user...

Dec 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When MEDHOST makes adjustments, tech-savvy people can understand what MEDHOST is trying to do, but...

Dec 2017
 Helpful

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Analyst/Coordinator

Service and Support

Working with MEDHOST's support team hasn't been the best experience. Every update comes with...

Dec 2017
 Helpful

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Nurse

Functionality and Upgrades

YourCareCommunity software is very well thought out. It is easy to figure out what to do and what...

Dec 2017
 Helpful

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Nurse

Technology

The biggest issue with YourCareCommunity is that it is very slow. When I go to MEDHOST's training...

Dec 2017
 Helpful

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Nurse

Interfacing and Integration

We have a new physician who found information that isn't on other work sets. We realized it was...

Dec 2017
 Helpful

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Director

Functionality and Upgrades

The functionality that works in YourCareCommunity works well, and our patients enjoy being able to...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

We have an ongoing challenge with the things our patients see that do not work. For example, they...

Nov 2017
 Helpful

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Director

Service and Support

The support is awful. MEDHOST does not work on our issues in a logical way. Instead of getting the...

Nov 2017
 Helpful

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Director

Relationship

The MEDHOST account executive has been very engaged. That individual has been quite good at helping...

Nov 2017
 Helpful

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