Expanse Acute Care EHR/MaaS Commentary
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Tyson Blauer
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KLAS Insights Director - Tyson Blauer
 
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User Commentary

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Manager

Product

When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...

May 2025
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Manager

Loyalty, Product

I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...

May 2025
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Analyst/Coordinator

Relationship, Product

With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...

May 2025
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Analyst/Coordinator

Relationship, Product

Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...

May 2025
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Analyst/Coordinator

Product

The integration between our radiology and ordering areas needs some work. Those are different...

May 2025
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CEO/President

Loyalty

One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...

May 2025
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CEO/President

Loyalty, Relationship

I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...

May 2025
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CEO/President

Operations, Product

MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...

May 2025
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Nurse

Loyalty, Relationship, Product

MEDITECH does a really good job of having regular clinical content updates where we can move things,...

Apr 2025
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Nurse

Relationship

MEDITECH's customer support response time really depends on the module. Each module has a different...

Apr 2025
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Nurse

Product

Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...

Apr 2025
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CIO

Operations

We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...

Apr 2025
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CIO

Product

Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...

Apr 2025
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CIO

Relationship

One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...

Apr 2025
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CIO

Relationship, Product

MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...

Apr 2025
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CIO

Product

One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...

Apr 2025
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CIO

Loyalty

We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....

Apr 2025
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Director

Relationship, Product

Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...

Apr 2025
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Director

Product

Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...

Apr 2025
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Director

Culture, Operations

MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...

Apr 2025
||
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Director

Relationship

MEDITECH is pretty good at solving our problems.

Apr 2025
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Director

Loyalty, Relationship, Product

MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...

Apr 2025
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CIO

Loyalty

Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...

Apr 2025
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CIO

Relationship

MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...

Apr 2025
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CIO

Operations

MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...

Apr 2025
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CISO

Relationship

We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...

Apr 2025
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CISO

Relationship, Product

MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...

Apr 2025
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CISO

Relationship

Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...

Apr 2025
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CISO

Product, Value

MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...

Apr 2025
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Director

Value

There are things that MEDITECH won't do, even if we want to pay them for it. Right now, we have a...

Apr 2025
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Director

Relationship, Product

MEDITECH as a Service is working pretty well. However, there are a lot of things that MEDITECH...

Apr 2025
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Director

Loyalty, Product

MEDITECH is looking for improvement constantly. They always have new products or features coming...

Apr 2025
||
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Director

Loyalty, Relationship

My overall satisfaction with MEDITECH as a Service rates between the middle of the road and the top...

Apr 2025
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Director

Loyalty

If I were starting over today, we would go with MEDITECH again or even stick with our previous EHR...

Apr 2025
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Director

Operations, Product, Value

I would probably recommend MEDITECH as a Service. I don't have any issues with MEDITECH as a...

Apr 2025
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Director

Culture, Value

In terms of supporting our integration goals, MEDITECH rates very close to the top of the scale. A...

Apr 2025
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Director

Culture, Relationship

The one good thing about MEDITECH's support team is that they are based in the US. They are not...

Apr 2025
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Director

Operations

As far as training goes, lots of companies do the train-the-trainer approach. But I think MEDITECH...

Apr 2025
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Director

Relationship, Operations

During the implementation, MEDITECH had a lot of turnover. That probably affected why I gave them a...

Apr 2025
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Director

Loyalty

MEDITECH as a Service is part of our long-term plans. We were on our previous product for several...

Apr 2025
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Director

Relationship, Product

In terms of proactive service, MEDITECH is pretty good. There are still some features that I wish...

Apr 2025
||
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Director

Value

No matter how we look at it, MEDITECH as a Service is still expensive, but it is not as expensive as...

Apr 2025
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Director

Relationship, Value

We never want to reach out to MEDITECH's executives unless there are really big issues. When we have...

Apr 2025
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Director

Culture, Value

In a way, MEDITECH has been keeping all the promises they have made. There is a single price. The...

Apr 2025
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Director

Operations

The implementation of MEDITECH as a Service was not exactly as smooth as when we converted to...

Apr 2025
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Nurse

Operations

Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...

Apr 2025
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Nurse

Product

Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...

Apr 2025
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Nurse

Relationship

MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...

Apr 2025
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Director

Loyalty

The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...

Mar 2025
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Director

Product

Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....

Mar 2025
||
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Director

Operations

Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...

Mar 2025
||
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Director

Culture, Relationship

I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...

Mar 2025
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Director

Relationship

MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....

Mar 2025
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Director

Operations

MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...

Mar 2025
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Director

Value

For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...

Mar 2025
||
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CIO

Product

For the system to be even easier to use, it would be nice if each organization had the ability to...

Mar 2025
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CIO

Loyalty, Relationship

What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...

Mar 2025
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CIO

Culture, Value

It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...

Mar 2025
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CIO

Operations

Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...

Mar 2025
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CIO

Culture

MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...

Mar 2025
||
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VP/Other Executive

Loyalty, Value

MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...

Mar 2025
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VP/Other Executive

Product

MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...

Mar 2025
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VP/Other Executive

Operations

The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...

Mar 2025
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VP/Other Executive

Value

Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.

Mar 2025
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VP/Other Executive

Relationship

I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...

Mar 2025
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Analyst/Coordinator

Loyalty, Value

Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...

Mar 2025
||
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Analyst/Coordinator

Loyalty, Product

MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...

Mar 2025
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Analyst/Coordinator

Operations

We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...

Mar 2025
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Director

Relationship

The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...

Mar 2025
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Director

Operations, Product

The product could be easier to use. The issue is all of the documentation that is required and has...

Mar 2025
||
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Director

Loyalty, Product

The vendor is getting better at delivering technology over the years. I just think that they...

Mar 2025
||
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Director

Relationship

MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...

Mar 2025
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Director

Relationship

MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...

Mar 2025
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Director

Relationship

MEDITECH might not do things as quickly as we want them to, but they do keep their promises.

Mar 2025
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Analyst/Coordinator

Product

Our providers have been using the web version of Expanse, and they like it better than the desktop...

Mar 2025
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Analyst/Coordinator

Loyalty

We are planning to push everybody to the web version of Expanse, and we will see how that goes...

Mar 2025
||
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Analyst/Coordinator

Relationship

The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...

Mar 2025
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CMIO

Loyalty, Product

MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...

Mar 2025
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CMIO

Product

I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...

Mar 2025
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VP/Other Executive

Operations

We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...

Feb 2025
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VP/Other Executive

Operations, Product

Whether someone will be successful in implementing MEDITECH's system really depends on their...

Feb 2025
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VP/Other Executive

Product, Value

MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...

Feb 2025
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VP/Other Executive

Relationship, Product

Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...

Feb 2025
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VP/Other Executive

Product

Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...

Feb 2025
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Director

Loyalty, Relationship, Product

MEDITECH should solicit more feedback about enhancements and things that people want to see in the...

Feb 2025
||
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Director

Relationship

MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...

Feb 2025
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Director

Product

The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...

Feb 2025
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Manager

Relationship

MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....

Feb 2025
||
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Manager

Loyalty

I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...

Feb 2025
||
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Manager

Loyalty, Product

It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...

Feb 2025
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Manager

Relationship, Operations, Product

MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...

Feb 2025
||
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Manager

Operations, Product

The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...

Feb 2025
||
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CIO

Relationship, Operations, Product

MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...

Feb 2025
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CIO

Operations

The implementation was a disaster. Our initial implementation team consisted largely of new hires...

Feb 2025
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CIO

Relationship

The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...

Feb 2025
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CIO

Operations

We found during the implementation that the vendor had migrated from using Microsoft SQL to using...

Feb 2025
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CIO

Product, Value

The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...

Feb 2025
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CIO

Product

The management of the system is a disaster. Every area has its own access dictionaries, and that...

Feb 2025
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CEO/President

Operations

Our MEDITECH implementation and the years we spent on the system were the worst. There were...

Feb 2025
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CEO/President

Loyalty, Operations, Value

Things were so bad with the system in our ambulatory area that we had to decide to cut the system...

Feb 2025
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Director

Loyalty, Relationship, Product

There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....

Feb 2025
||
(0)
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Director

Relationship

MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...

Feb 2025
||
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Director

Product

Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...

Feb 2025
||
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Manager

Loyalty, Product

We were running multiple different EMRs, and we wanted to bring all of those together and have just...

Feb 2025
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Manager

Product

I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...

Feb 2025
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Manager

Operations

I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...

Feb 2025
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Manager

Loyalty, Product

I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...

Feb 2025
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Manager

Product

Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...

Feb 2025
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Manager

Relationship

MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...

Feb 2025
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CIO

Product

MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...

Feb 2025
||
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CIO

Product

Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...

Feb 2025
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Analyst/Coordinator

Relationship

In certain areas, we have developed very good relationships with the MEDITECH service analysts and...

Feb 2025
||
(0)
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Manager

Relationship, Product

MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...

Jan 2025
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Manager

Relationship, Operations, Product

With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...

Jan 2025
||
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Manager

Operations, Product

MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...

Jan 2025
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Manager

Relationship

MEDITECH has some really good people who were on the phone with us frequently to make sure that they...

Jan 2025
||
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Manager

Loyalty, Value

Using the solution, we are able to do surgeries every day and change people's lives. In the big...

Jan 2025
||
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Manager

Loyalty, Product

Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...

Jan 2025
||
(0)
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Manager

Product

Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Our providers have been wanting to change their own templates so that they don't have to send them...

Jan 2025
||
(0)
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Manager

Operations, Product

We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...

Jan 2025
||
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CIO

Culture, Product, Value

MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...

Jan 2025
||
(0)
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CIO

Value

MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor is responsive if I have to escalate things.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

There are areas of support where I am starting to notice that MEDITECH is a little constrained on...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Product

MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

MEDITECH could still do some things better in terms of proactive service. I would like to see...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Depending on an organization's budget, MEDITECH can be a good option. But they don't have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The people on the acute side of MEDITECH work with us and try to make a difference.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we were considering which EHR to buy, we considered Epic's system, but it was three times the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have been satisfied with MEDITECH. They have good customer support.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The product is very stable and almost always works. The vendor has provided updates that are helpful...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product is somewhat difficult to navigate and customize for our population. Some problems have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

For an independent hospital, other options may not be as affordable as MEDITECH even though there...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

We had some major issues with MEDITECH as a Service, but our implementation partners told us that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Operations

There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I know that our teams work closely with the MEDITECH individuals.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

There is no ongoing training from MEDITECH other than the documents they put out there, so it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have a lot of customized reports in our data repository that give us a lot of analytical data...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience working with MEDITECH depends on who the specialist is for the individual issue we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH’s phone support is better because we definitely get someone. With web support for putting...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Product

MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Loyalty

One thing that could use some improvement is the versatility of the reporting tools in the Expanse...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

MEDITECH will say they are improving the application, and then seven years later, there will be an...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH will do the implementation, and that is really it, but we would like more education as...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have to make the records available to patients on the patient portal. And the solution from...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

There were often some knowledge gaps from the implementation people, and there were times when we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use depends on the area of the solution. There are always a few naysayers, but providers...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

If an organization already had an existing MEDITECH version, and they wanted to stay independent and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing that I love about the product is that it is becoming more web based. Clinicians can see...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is always something in the system that we want to use to better help our operation. There are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I would like to be able to connect with a MEDITECH specialist in real time and have them available,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is still room to grow in medication reconciliation. It is a challenge to get all the right...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

We went live with the Expanse platform previously, so we have just been working on optimizing the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One strength is that the system is fully integrated, so all of our different areas and departments...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Operations, Product

MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

The graphing function in the solution is frustrating and should be improved. The ability to retrieve...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't know how much MEDITECH is involved with implementing things at our organization because when...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH has been great with their support; we work well with them, and they work well with us. If...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Culture, Relationship, Value

We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would like to see a little more training from MEDITECH and a few more in-depth technical articles...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Expanse Acute Care EHR isn't the best or most innovative software, but it was cost-effective at the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

With the delivery of new technology, Expanse Acute Care EHR has had some lag time compared to other...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Things have been going well with MEDITECH and the product. We just had a very smooth update with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Some of MEDITECH’s support people are lacking, but MEDITECH has a lot of new faces there. Sometimes...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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