Expanse Acute Care EHR/MaaS Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
Right now, no one at our organization is super pumped about the system, and a lot of blame is being...
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Relationship, Operations
Things have been a bit rough with MEDITECH. Their project team had consultants who didn't know the...
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Loyalty, Relationship, Product
We actually influence MEDITECH's priorities and road maps to get them to do some key things for us...
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Loyalty, Operations
I think what MEDITECH is doing to build and improve is right. They are going about how they do AI in...
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Relationship, Value
MEDITECH is a high-value, low-cost solution provider that is very in tune with their customers. They...
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Loyalty
We have a lot of experience with MEDITECH. We decided to stay with MEDITECH for various financial...
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Culture
MEDITECH keeps their promises for the most part; however, we were supposed to get something that we...
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Operations
MEDITECH uses a product called MedPower for training for MAAS. It is a video-based program, but we...
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Loyalty
We plan on staying with MAAS. It is not going away. There are other solutions, but we get what we...
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Relationship
We have problems with MEDITECH’s customer support people; they do get things done, but we have had...
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Relationship, Product
MEDITECH as a Service is very interoperable. MEDITECH is generally on top of things when it comes to...
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Relationship
A big pet peeve I have with MEDITECH's customer support is that we will ask a question, and rather...
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Relationship, Operations
MEDITECH is very good about keeping us compliant with everything going on in the world right now. If...
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Value
We are paying for services with MAAS. When we had a previous MEDITECH solution, that solution was on...
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Relationship, Product
One of the challenges that we have with MAAS that everybody will have problems with is that we are...
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Loyalty
MEDITECH is definitely part of our long-term plans, but we might look at their new cloud-hosted...
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Loyalty, Relationship, Product
MEDITECH has the right things in their development road map, but they are going to take way too long...
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Relationship
There are some things that we can’t do ourselves in MAAS, and we interface with MEDITECH often on...
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Relationship, Operations
MEDITECH mostly understands what they are doing, but they still have a long way to go. When it comes...
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Relationship, Product
MEDITECH keeps promising an API suite to improve interfacing capabilities, but they just keep making...
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Product, Value
On the clinical side, MAAS is quite good. The biggest advantage of using MAAS is that the system is...
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Loyalty, Value
MEDITECH hasn’t really invested in their HR or payroll platforms that are back-end functions of the...
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Product, Value
Interfaces with MEDITECH are a sore spot for us, and they are expensive when they are purchased....
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Relationship
There is always room for improvement, but MEDITECH is always striving to make Expanse Acute Care EHR...
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Relationship
Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...
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Relationship, Product
MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...
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Product
We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...
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Relationship, Operations
We have requested training from the vendor, but our IT staff members have a hard time working with...
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Culture, Operations, Value
I wouldn't buy Expanse Acute Care EHR again based on our experience with it, but I haven't...
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Culture, Loyalty, Product
The system doesn't work the way it was promoted to work. There are a lot of ways to lose orders. We...
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Operations, Product
Our implementation went really well. It seems like MEDITECH tests their upgrades. The system has...
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Relationship
MEDITECH's support is ticket based. That support is provided 24/7. When something happens and there...
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Relationship
When our IT people work with MEDITECH to integrate with third parties, MEDITECH is pretty average....
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Loyalty, Relationship
I know there have been some high-level conversations with MEDITECH among our senior leaders. Our...
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Loyalty, Relationship
We are extremely happy with MEDITECH. I have been in this industry for many years, and if a vendor...
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Loyalty
We are moving from MEDITECH's EHR to Epic's EHR due to all of the functionalities that MEDITECH does...
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Product
Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...
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Product
The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...
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Operations
One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...
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Relationship
MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...
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Relationship, Product
On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...
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Product, Value
Our employees are satisfied with the system because it gives them the ability to look across care...
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Operations, Value
For reporting, MEDITECH wants to sell us their business and clinical analytics (BCA) system. It is a...
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Product
I have heard that our staff members are struggling with MEDITECH's system. It takes too many clicks...
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Relationship
The support has improved, and MEDITECH is much more proactive than they were before. We rarely have...
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Culture, Value
MEDITECH's pricing is good with their base package. They do include some of the standard interfaces....
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Relationship, Operations
We had some hiccups with implementation. We still have calls with MEDITECH just to work through the...
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Relationship
We had a lot of disconnects with MEDITECH mainly because there were a lot of flowcharts and things...
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Relationship
When we open cases with MEDITECH, sometimes they don't even respond. Then we are always asking for...
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Relationship, Product
The vendor has made changes; we took a recent update, and I have no idea what they did, but now, I...
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Loyalty, Operations
I probably wouldn't recommend the system to a peer. Right now, our surrounding area is going to...
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Relationship
The executives are involved, but all we get from them is fluff. If I have to reach out to them, they...
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Operations
The system is good, but the implementation needed work from MEDITECH’s side. Every facility is...
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Relationship, Operations
We have struggled with the vendor greatly since our implementation months ago, and we have only just...
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Relationship, Product
Right now, we are trying to change some workflows. We have to come back to certain things because we...
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Operations
MEDITECH does these little training seminars, and the seminars are great, but when it comes to...
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Loyalty, Product
MEDITECH has a new thing that they are working on that allows integration, and it is called...
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Value
Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...
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Relationship
MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...
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Relationship
I think MEDITECH just needs more people. They are struggling the same as everybody else is with...
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Loyalty
There have been a lot of grumblings about Expanse Acute Care EHR, but I think the reality is that it...
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Product
I would tell others looking at Expanse Acute Care EHR that the interoperability and communication...
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Relationship, Product
I would think MEDITECH should know what we have for state reporting, and they should easily be able...
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Operations
We had a different firm hosting our MEDITECH system, but because of the cost, we went to the...
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Relationship
There are a lot of new support staff members at MEDITECH who really only understand the application...
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Relationship
MEDITECH has made a lot of promises and changes since our implementation. They have been...
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Relationship
I like our salesperson at MEDITECH; they have been very helpful. If we rattle the cage of our...
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Operations
Organizations have to pay MEDITECH for additional training. The vendor offers webinars or tutorials,...
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Relationship
We need more follow-through and feedback from MEDITECH. It takes the vendor a long time to get back...
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Relationship, Product
The strength of MEDITECH is that they have a lot to offer big facilities. We can customize their...
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Loyalty, Product
I do not love the Expanse Acute Care EHR portal. MEDITECH is upgrading it, but right now, it is not...
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Product
We use a third-party therapy documentation system for some of our specialties because Expanse Acute...
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Product, Value
It is nice that twice a year we take required upgrades that we can't opt out of, so we have to stay...
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Value
I like that the solution is hosted, so the infrastructure cost is off of me. We are subscribing to...
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Operations
We had to bolster the implementation team with resources from another firm. We had to put subject...
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Culture, Relationship
MEDITECH could improve the new version that we are going through for the system. I believe MEDITECH...
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Loyalty
Right now, the majority of the functionality we need is going to be part of the MAAS implementation....
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Relationship
MEDITECH's customer service people, engineers, and specialists are very resourceful. They are very...
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Relationship
I absolutely hate MEDITECH's web support since MEDITECH has upgraded to something they call the...
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Relationship, Operations
We get update notices from MEDITECH about what is changing, but I can't understand what everything...
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Product
One thing that is frustrating to me with Expanse Acute Care EHR is that it seems like it doesn't...
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Product
One thing I'm involved in is the denials that we receive from payers, and we have to track all of...
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Culture, Relationship, Product
Sometimes MEDITECH will say there is a new regulation out there, and they present us with something...
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Operations, Product
Expanse Acute Care EHR gives us the ability, with a few exceptions, to bring a screen up as a...
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Relationship
If there is known functionality that used to exist in the solution and is no longer there, I would...
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Culture, Relationship, Product
There was some functionality in a previous MEDITECH solution that doesn't exist in Expanse Acute...
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Relationship
MEDITECH could be more responsive when we put in a request that includes an example. MEDITECH should...
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Loyalty, Relationship
I’m not aware of MEDITECH's road maps quite yet. I know there are road maps out there, but I haven't...
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Loyalty, Relationship, Product
Based on feedback from others within the organization, I think there are still some limitations in...
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Relationship, Product
With MEDITECH as a Service, whether we achieve the outcomes we expect depends on what we are working...
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Value
We would buy Expanse, but I'm not sure whether we would buy MEDITECH as a Service again. It was...
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Loyalty, Relationship, Operations
With MEDITECH’s ticketing system and cases, we are struggling with getting things resolved promptly....
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Relationship
Right now, we have really developed a good partnership with MEDITECH. Their leadership is definitely...
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Product
We are an island within a sea of Epic, I guess you could say, so we have a lot of staff members who...
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Loyalty, Relationship, Product
MEDITECH should expand on their technology, as well as work on their interoperability, data...
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Relationship
Because of the type of MEDITECH customer we are, we are limited in some of the things that we can...
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Product
Expanse Acute Care EHR is very easy to use. The functionality is pretty good. I have recommended MEDITECH....
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Product
MEDITECH is pretty good at supporting our integration goals. MEDITECH is fairly easy to work with...
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Relationship
MEDITECH’s executive involvement is getting a little bit better. Executive involvement took a hit...
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Loyalty, Relationship, Product
MEDITECH is definitely investing in some key changes. One is the integration with AI. They are...
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Relationship, Operations
For support metrics, it seems MEDITECH has a high turnover rate in lower levels. This results in our...
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Relationship, Product
Even MEDITECH acknowledged that they have focused on providers for too long. It is time for nursing,...
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Relationship
MEDITECH could be more agile in terms of idea development and fixes. They could introduce new...
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Relationship, Product
I love the EHR's value and ease of use. I also love the great relationship that we have with...
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Relationship, Product
MEDITECH is good about having a consistent process for updates.
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Relationship, Product
There are things that we wish MEDITECH did better or differently. There are a lot of things that...
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Value
MEDITECH has not been a nickel-and-diming operation. I have worked with healthcare medical record...
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Product, Value
Overall, the system functions every day and gets us what we need regardless of any problems. Moving...
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Relationship, Value
I have been really irritable about the fact that I pay a significant amount to MEDITECH in support...
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Culture, Relationship, Product
MEDITECH doesn't throw a lot of promises at us, but they also don't always tell us what they are...
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Operations
MEDITECH boasts about their training, but their training is for nurses and doctors. MEDITECH doesn't...
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Relationship
MEDITECH must have a lot of turnover with their customer support because I can tell that we are...
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Product
We are a specialty hospital, and when it comes to MEDITECH helping us maximize their software, we...
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Product
E-prescription abilities should just be part of MEDITECH's system because they are so fundamental...
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Operations
MEDITECH as a Service was kind of the best way to go because MEDITECH helps users build the system,...
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Product
We went live with a certain department and had to revert to our old EHR. There was a ton of...
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Value
I think we have to pay for what we receive. If we want the cheapest thing, we are going to get the...
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Relationship, Operations, Product
I have a lot of nurses who were on our old system since day one. I thought I was going to get a lot...
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Operations
Some implementation specialists are super amazing, and some are super new. For our overall nursing...
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Operations
We had a lot of training. We did our own training as well, but I feel like the vendor worked with us...
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Product
It is easy to integrate third parties. We did try using a certain department with a third-party...
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Product
Coming from a different vendor, I am very happy with MEDITECH's solution. I would rate the...
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Relationship
MEDITECH makes sure that if we ask for something and they say they can do it, it is done. They...
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Loyalty
We switched from multiple other vendors to MEDITECH. We have those vendors' systems as legacy...
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Relationship, Product
MEDITECH has just been aligned with us the best out of all the vendors.
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Operations
Some of the MEDITECH support people are very knowledgeable and helpful. Some are not very helpful...
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Relationship, Product
MEDITECH’s road map isn’t shared with operators much. We often push things into a wish list. We...
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Value
MEDITECH required a MEDITECH on-site application, and now they are finally getting to the point...
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Relationship
There are often site surveys, and MEDITECH is supposed to offer workflow analyses and cleanup after...
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Culture, Relationship, Value
When we went onto the MEDITECH as a service model, MEDITECH said that they would provide a certain...
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Relationship, Operations
MEDITECH seems to be very out of touch with the EHR landscape. They don’t have the things we expect...
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Operations
MEDITECH implemented some things recently, and they swore up and down that we needed those things...
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Relationship
MEDITECH is engaged. Some of their people try more than others. We have an account manager who we...
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Relationship
As with any vendor, MEDITECH has stronger and weaker staff members. They are also dealing with a...
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Relationship
The communication between us and third-party vendors for MEDITECH’s systems is extremely poor. If we...
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Relationship, Product
MEDITECH has good staff members who care, but it seems like a lot of things fall on deaf ears. With...
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Culture, Relationship, Product
MEDITECH has not differentiated their product line well enough to their customers, end users, or...
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Relationship
MEDITECH reaches out quite a bit. The executive involvement depends on the department. MEDITECH has...
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Operations
When MEDITECH's system was deployed, a lot of stuff was rushed through, and the vendor said they...
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Operations
The ongoing training is done by our team here and not by MEDITECH.
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Loyalty
I think MEDITECH is part of our long-term plans.
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Relationship
When our informatics team reaches out, MEDITECH helps however they can with our version. They are...
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Product, Value
MEDITECH's system is pretty good, but we really need to update it; that is our problem. We haven't...
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Relationship, Product
Expanse Acute Care EHR is easy to work with, and MEDITECH will work with us to get problems solved....
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Value
With MEDITECH, there is a traverse exchange process, and we are getting grandfathered in without an...
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Relationship
With MEDITECH, we get told that things aren't possible. I'm so lucky I have an informaticist who...
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Product
Being able to see the complete open chart is just very convenient and user-friendly. There is a...
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Product
We get so many phone calls from clinicians asking whether the patient has been capitated to a...
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Product
I would like the insurance plan, the name of the insurance, the IPA, and the capitated hospital to...
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Operations
Our implementation with MEDITECH was interesting to say the least. MEDITECH's project management...
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Loyalty, Relationship, Operations, Product
In terms of functionality, MEDITECH has a way to go before they hit all of the efficiencies that we...
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Relationship
We had a couple of issues that really drove home the fact that we cannot wait for some things on the...
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Product
Expanse Acute Care EHR functions well, and it hasn't had any major hiccups in the grand scheme of things....
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Product
With MEDITECH, there are some frustrations from our end users when it comes to scheduling,...
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Product
Expanse Acute Care EHR basically does what MEDITECH says it will. There are some bugs though. The...
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Relationship, Operations, Product
I wish MEDITECH would be faster with their updates. We have never really had an update any faster...
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Relationship, Operations
MEDITECH supports us very well during the upgrade process. They are very knowledgeable about their...
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Operations
I must ding MEDITECH on training. The initial training was okay. The ongoing training is lacking. It...
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Loyalty, Product
I definitely don't curse MEDITECH behind closed doors. I grumble sometimes when working with their...
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Loyalty, Product
I will give MEDITECH very high marks for delivering new technology. They have made great strides....
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Relationship
For MEDITECH, we have a dedicated account manager, and they get us results. They are not the one...
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Relationship
When we put in a web support ticket, MEDITECH’s support specialist usually responds in a timely...
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Relationship
MEDITECH is good at proactive service. However, it tends not to be related to our problems. If there...
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Product
Fetal monitoring is probably the biggest functionality we use a third party for that should be...
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Culture, Relationship, Product, Value
MEDITECH has kept all of the promises that they have ever made to us. Also, MEDITECH has many...
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Loyalty, Value
I would recommend MEDITECH all day long, every day. We looked at every major EMR platform when we...
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Relationship
When we call MEDITECH with a problem, we talk to a human 24/7/365. Somebody answers the phone. That...
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Relationship
Often, MEDITECH’s support specialists won’t be the most helpful. They send us a link to the manual...
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Operations, Product
MEDITECH is definitely improving the ease of use for end users. When we first went live with Expanse...
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Product
MEDITECH does not have internal software to smoothly transition the test environment into a live...
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Product
The physician documentation goes very well. Order entry is fairly simple, and physicians catch on quickly....
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Operations
Our initial training when we went live was majorly impacted by the COVID-19 pandemic. MEDITECH...
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Operations
The two departments that we struggle to train are the health information management and billing...
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Operations
My advice to other interested customers is to have MEDITECH on-site as much as possible when...
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Culture, Product
MEDITECH doesn't keep all their promises. There are some things that we have asked for since the...
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Product
What I like about Expanse Acute Care EHR is that everything is integrated and in one platform. I...
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Operations, Product
I use Expanse Acute Care EHR a lot, so I'm very comfortable using it. The screen is just very easy...
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Relationship, Product
I want MEDITECH to improve some reports in Expanse Acute Care EHR, such as things with the output of...
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Relationship
Expanse Acute Care EHR is a pretty good product once we get it going. Most of our contact with...
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Loyalty, Relationship, Product
The vendor doesn't have new technology, but Expanse Acute Care EHR does what we need it to do. I...
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Relationship, Product
MEDITECH isn't proactive. The system is pretty robust, but MEDITECH doesn't tell anyone what it...
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Relationship
MEDITECH doesn't keep all of their promises. We wanted MEDITECH to develop a certain product, but...
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Operations
For our recent implementation, MEDITECH didn't take certain time variables into account, and they...
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Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
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Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
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Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
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Relationship
MEDITECH is pretty good at solving our problems.
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Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
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Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
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Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
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Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Value
There are things that MEDITECH won't do, even if we want to pay them for it. Right now, we have a...
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Relationship, Product
MEDITECH as a Service is working pretty well. However, there are a lot of things that MEDITECH...
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Loyalty, Product
MEDITECH is looking for improvement constantly. They always have new products or features coming...
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Loyalty, Relationship
My overall satisfaction with MEDITECH as a Service rates between the middle of the road and the top...
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Loyalty
If I were starting over today, we would go with MEDITECH again or even stick with our previous EHR...
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Operations, Product, Value
I would probably recommend MEDITECH as a Service. I don't have any issues with MEDITECH as a...
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Culture, Value
In terms of supporting our integration goals, MEDITECH rates very close to the top of the scale. A...
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Culture, Relationship
The one good thing about MEDITECH's support team is that they are based in the US. They are not...
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Operations
As far as training goes, lots of companies do the train-the-trainer approach. But I think MEDITECH...
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Relationship, Operations
During the implementation, MEDITECH had a lot of turnover. That probably affected why I gave them a...
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Loyalty
MEDITECH as a Service is part of our long-term plans. We were on our previous product for several...
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Relationship, Product
In terms of proactive service, MEDITECH is pretty good. There are still some features that I wish...
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Value
No matter how we look at it, MEDITECH as a Service is still expensive, but it is not as expensive as...
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Relationship, Value
We never want to reach out to MEDITECH's executives unless there are really big issues. When we have...
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Culture, Value
In a way, MEDITECH has been keeping all the promises they have made. There is a single price. The...
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Operations
The implementation of MEDITECH as a Service was not exactly as smooth as when we converted to...
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Operations
Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...
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Product
Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...
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Relationship
MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
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Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
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Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
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Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
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Product
For the system to be even easier to use, it would be nice if each organization had the ability to...
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Loyalty, Relationship
What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...
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Culture, Value
It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...
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Operations
Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...
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Culture
MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...
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Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
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Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
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Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
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Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
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Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
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Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
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Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
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Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
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Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
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Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
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Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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Loyalty, Relationship, Product
MEDITECH should solicit more feedback about enhancements and things that people want to see in the...
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Relationship
MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...
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Product
The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...
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Relationship
MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....
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Loyalty
I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...
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Loyalty, Product
It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...
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Relationship, Operations, Product
MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...
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Operations, Product
The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...
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Relationship, Operations, Product
MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...
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Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
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Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
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Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
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Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
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Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
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Operations
Our MEDITECH implementation and the years we spent on the system were the worst. There were...
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Loyalty, Operations, Value
Things were so bad with the system in our ambulatory area that we had to decide to cut the system...
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Loyalty, Relationship, Product
There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....
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Relationship
MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...
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Product
Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...
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Loyalty, Product
We were running multiple different EMRs, and we wanted to bring all of those together and have just...
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Product
I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...
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Operations
I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...
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Loyalty, Product
I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...
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Product
Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...
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Relationship
MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
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Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
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Relationship
The vendor is responsive if I have to escalate things.
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Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
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Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
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Value
It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...
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Product
Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...
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Relationship
There are areas of support where I am starting to notice that MEDITECH is a little constrained on...
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Culture, Product
MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...
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Relationship
MEDITECH could still do some things better in terms of proactive service. I would like to see...
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Product
MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Relationship
We have been satisfied with MEDITECH. They have good customer support.
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Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
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Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
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Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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Loyalty
MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...
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Operations
We had some major issues with MEDITECH as a Service, but our implementation partners told us that...
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