Expanse Acute Care EHR/MaaS Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
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Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
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Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
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Relationship
MEDITECH is pretty good at solving our problems.
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Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
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Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
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Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
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Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Value
There are things that MEDITECH won't do, even if we want to pay them for it. Right now, we have a...
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Relationship, Product
MEDITECH as a Service is working pretty well. However, there are a lot of things that MEDITECH...
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Loyalty, Product
MEDITECH is looking for improvement constantly. They always have new products or features coming...
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Loyalty, Relationship
My overall satisfaction with MEDITECH as a Service rates between the middle of the road and the top...
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Loyalty
If I were starting over today, we would go with MEDITECH again or even stick with our previous EHR...
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Operations, Product, Value
I would probably recommend MEDITECH as a Service. I don't have any issues with MEDITECH as a...
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Culture, Value
In terms of supporting our integration goals, MEDITECH rates very close to the top of the scale. A...
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Culture, Relationship
The one good thing about MEDITECH's support team is that they are based in the US. They are not...
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Operations
As far as training goes, lots of companies do the train-the-trainer approach. But I think MEDITECH...
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Relationship, Operations
During the implementation, MEDITECH had a lot of turnover. That probably affected why I gave them a...
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Loyalty
MEDITECH as a Service is part of our long-term plans. We were on our previous product for several...
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Relationship, Product
In terms of proactive service, MEDITECH is pretty good. There are still some features that I wish...
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Value
No matter how we look at it, MEDITECH as a Service is still expensive, but it is not as expensive as...
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Relationship, Value
We never want to reach out to MEDITECH's executives unless there are really big issues. When we have...
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Culture, Value
In a way, MEDITECH has been keeping all the promises they have made. There is a single price. The...
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Operations
The implementation of MEDITECH as a Service was not exactly as smooth as when we converted to...
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Operations
Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...
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Product
Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...
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Relationship
MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
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Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
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Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
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Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
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Product
For the system to be even easier to use, it would be nice if each organization had the ability to...
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Loyalty, Relationship
What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...
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Culture, Value
It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...
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Operations
Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...
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Culture
MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...
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Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
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Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
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Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
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Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
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Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
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Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
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Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
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Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
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Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
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Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
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Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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Loyalty, Relationship, Product
MEDITECH should solicit more feedback about enhancements and things that people want to see in the...
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Relationship
MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...
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Product
The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...
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Relationship
MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....
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Loyalty
I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...
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Loyalty, Product
It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...
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Relationship, Operations, Product
MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...
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Operations, Product
The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...
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Relationship, Operations, Product
MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...
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Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
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Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
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Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
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Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
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Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
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Operations
Our MEDITECH implementation and the years we spent on the system were the worst. There were...
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Loyalty, Operations, Value
Things were so bad with the system in our ambulatory area that we had to decide to cut the system...
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Loyalty, Relationship, Product
There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....
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Relationship
MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...
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Product
Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...
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Loyalty, Product
We were running multiple different EMRs, and we wanted to bring all of those together and have just...
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Product
I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...
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Operations
I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...
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Loyalty, Product
I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...
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Product
Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...
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Relationship
MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
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Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
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Relationship
The vendor is responsive if I have to escalate things.
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Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
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Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
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Value
It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...
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Product
Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...
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Relationship
There are areas of support where I am starting to notice that MEDITECH is a little constrained on...
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Culture, Product
MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...
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Relationship
MEDITECH could still do some things better in terms of proactive service. I would like to see...
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Product
MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Relationship
We have been satisfied with MEDITECH. They have good customer support.
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Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
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Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
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Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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Loyalty
MEDITECH as a Service is doing what we need it to do as an EHR at the end of the day. We like that...
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Operations
We had some major issues with MEDITECH as a Service, but our implementation partners told us that...
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Loyalty
We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...
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Loyalty, Operations
There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...
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Relationship
I know that our teams work closely with the MEDITECH individuals.
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Product
MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...
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Value
In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...
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Product
Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...
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Relationship
MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...
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Operations
There is no ongoing training from MEDITECH other than the documents they put out there, so it is...
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Product
We have a lot of customized reports in our data repository that give us a lot of analytical data...
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Product
I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...
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Relationship
Our experience working with MEDITECH depends on who the specialist is for the individual issue we...
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Operations, Product
The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...
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Operations
MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...
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Product
Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...
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Culture
When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...
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Relationship
MEDITECH’s phone support is better because we definitely get someone. With web support for putting...
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Culture, Loyalty, Product
MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...
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Relationship, Product
There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...
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Loyalty
One thing that could use some improvement is the versatility of the reporting tools in the Expanse...
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Product
Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...
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Product
I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...
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Loyalty, Relationship
MEDITECH will say they are improving the application, and then seven years later, there will be an...
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Operations
MEDITECH will do the implementation, and that is really it, but we would like more education as...
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Product
Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...
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Relationship
MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...
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Operations
Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...
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Operations, Value
If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...
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Loyalty
MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...
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Operations, Product
One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...
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Loyalty
My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...
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Operations
MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...
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Product
Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...
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Product, Value
It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...
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Operations, Product
We have to make the records available to patients on the patient portal. And the solution from...
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Product
The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...
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Relationship, Operations
Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...
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Loyalty, Relationship
I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...
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Operations, Product
MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...
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Culture, Value
MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...
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Relationship, Operations
There were often some knowledge gaps from the implementation people, and there were times when we...
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Operations
MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...
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Culture, Product
We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...
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Product
There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...
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Product
The ease of use depends on the area of the solution. There are always a few naysayers, but providers...
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Relationship, Product
We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...
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Loyalty, Relationship
If an organization already had an existing MEDITECH version, and they wanted to stay independent and...
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Value
Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...
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Product
One thing that I love about the product is that it is becoming more web based. Clinicians can see...
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Relationship
When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...
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Relationship
It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...
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Relationship, Product
As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...
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Product
There is always something in the system that we want to use to better help our operation. There are...
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Product
I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...
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Relationship, Operations
I would like to be able to connect with a MEDITECH specialist in real time and have them available,...
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Culture, Loyalty, Product
Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...
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Product
There is still room to grow in medication reconciliation. It is a challenge to get all the right...
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Product, Value
Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...
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Operations, Product
My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...
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Relationship, Product
We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...
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Relationship
Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...
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Operations, Product
We went live with the Expanse platform previously, so we have just been working on optimizing the...
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Loyalty
The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...
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Product
One strength is that the system is fully integrated, so all of our different areas and departments...
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Relationship, Product
The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...
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Loyalty, Relationship, Operations, Product
MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...
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Relationship
MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...
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Product
Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...
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Product
There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...
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Product
Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...
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Loyalty, Product
The graphing function in the solution is frustrating and should be improved. The ability to retrieve...
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Operations
I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...
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Operations
I don't know how much MEDITECH is involved with implementing things at our organization because when...
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Operations
I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...
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Relationship
I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...
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Loyalty, Product
I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...
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Culture, Loyalty, Product
When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...
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Loyalty
Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...
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Product
Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...
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Relationship, Product
We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...
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Product
Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...
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Relationship
MEDITECH has been great with their support; we work well with them, and they work well with us. If...
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Culture, Relationship
Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...
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Relationship
We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...
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Operations, Product
Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...
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Relationship
With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...
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Product
We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....
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Culture, Relationship, Value
We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...
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Culture, Relationship
I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...
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Relationship
Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...
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Product
For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...
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Operations, Product
Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...
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Relationship
If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...
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Product
The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...
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Operations
The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...
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