Expanse Acute Care EHR/MaaS Commentary

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I don't particularly care for the way MEDITECH has a thing on the left where we toggle back and...

Some people think MEDITECH is old school and that we should get Epic, but I like MEDITECH. Expanse...

Our IT team works directly with MEDITECH, so we go through our help desk to reach MEDITECH. We go...

MEDITECH physically came to train us. I love on-site training instead of having to do Zoom calls.

MEDITECH does a lot of webinars and online training. They also offer in-person training at their...

MEDITECH as a Service's greatest strength is that it offers a single EHR. We don't have to rely on a...

We implemented MEDITECH as a Service fairly recently, so we're kind of coming out of the...

If we look at the solutions available for a small hospital in a rural area, MEDITECH is definitely...

For what it costs and compared to the other options available, MEDITECH as a Service is definitely...

We're still so new to the solution that it's hard to know how MEDITECH's development and innovation...

We have regular meetings with our MEDITECH project manager, so if we have any issues, we can bring...

We opted out of Expanse Patient Connect and chose a third-party solution instead because we felt the...

MEDITECH has learned from our experience about what should be included in the bundle and what should...

MEDITECH says they handle so much of the experience, but they don't always make it clear how much...

Our staff members who have used other systems appreciate that MEDITECH's system makes it easy for...

I think MEDITECH does care about us. However, we are not one of MEDITECH's large health system...

MEDITECH does a good job of communicating their vision for the future, but delivery on that vision...

I like the MEDITECH model of having security handled through a web-based platform. That's a...

We need to know what we're walking into with MEDITECH and go in with our eyes open. I came in after...

The MEDITECH product has improved a lot in the years I've used it, but it still feels dated. Legacy...

My advice to customers implementing MEDITECH Expanse as a Service would be to learn everything they...

Third-party applications are a big part of the picture. For example, we use a third-party system for...

There are still a couple of pain points with MEDITECH. MAR documentation can't be printed, and the...

On the whole, things with MEDITECH are good. They could always be better. MEDITECH is a very siloed...

MEDITECH was smart to update the physician and nursing views, and they made those workflows much...

MEDITECH admitted that our implementation was a disaster, especially on the patient financial side....

Expanse Acute Care EHR is excellent. It is solid. The newest version is definitely an improvement in...

MEDITECH has definitely made some efforts to partner with us. They've come and met with us several...

The thing that I would most like to see MEDITECH be able to change is that we currently have to...

The positive of Expanse Acute Care EHR is that there are a lot of different ways to accomplish what...

MEDITECH's training is geared more toward our information services team and not necessarily the end...

I've brought up one report since the Expanse Acute Care EHR implementation years ago. The output of...

The main area for improvement with MEDITECH's support is their responsiveness. The support team also...

MEDITECH is from several decades ago, and the system looks and acts like it. It functions and does...

The training from MEDITECH is pretty much nonexistent. But they have a little...

With MEDITECH's system, there is a product that either integrates with it or is baked into it that...

Expanse is good as a first EHR. If someone has never been electronic before, Expanse is a good way...

MEDITECH does everything we need, just not very well. And I think the next couple of years will be...

MEDITECH's salespeople are pretty willing to help out wherever they can.

There's no support bench at MEDITECH. We call, and once we get to the tier-three support people,...

MEDITECH does have a vision, but they need to modernize. The vision that they have right now is to...

On the positive side, having MEDITECH host our servers has gone very well. The vendor has regular...

The biggest thing for us is the turnaround time with MaaS. We open cases with the vendor, and some...

We were on a different version of MEDITECH's system before, and when we went to MaaS, we lost...

MEDITECH is nurse focused from an acute standpoint. From an ambulatory standpoint, they are trying...

Unless we mark something as urgent or critical, it takes a while for someone from MEDITECH to...

Things are going fine. Adjusting to the MEDITECH world has been interesting. We were with another...

We are an independent hospital for better or worse. We don't always make the best decisions....

We prepare a lot of our own information on the training program for MEDITECH. They recognize that...

My main critique of MEDITECH is that they can be a bit slow on the development side. They tend to be...

The overall design of the chart and information viewing in Expanse Acute Care EHR is simple,...

MEDITECH has some great things planned that are coming up, but they are not quite as innovative as I...

An area of opportunity for MEDITECH is interoperability. MEDITECH has been working on the whole...

MEDITECH's support is good. They have a pretty good response with their tickets for break fixes....

I would recommend MEDITECH every single day. We've had to supplement Expanse to some degree, but it...

We've asked for the ability for quick text so that we can also pull in some structured data or pull...

We did an update recently, and there were a lot of problems. The priority pack started with...

We handle training for the most part in-house. But we realized that nobody in the operational team...

MEDITECH could improve their change management. It seems like their products are made generally...

I would attribute MEDITECH's areas of opportunity to their lack of maturity as a vendor. They've...

MEDITECH has really good training resources; they offer in-person, live sessions, but they also have...

MEDITECH's development and innovation are pretty poor, unfortunately. MEDITECH has always struggled...

There were lots of challenges with the implementation, from siloed work to the contract consulting...

One of the top strengths of the system is usability. It's pretty easy to use. I've talked to...

MEDITECH is fair and transparent with ongoing charges. They keep increasing the cost, but every EHR...

We are staying with MEDITECH. We aren't leaving them, that’s for sure. They do fairly well with...

One improvement for us coming from C/S is that our coding turnaround times decreased. The staff get...

We didn't really get any training. MEDITECH showed us the system when we were building it for six to...

Our implementation was very rough. We got through it. We worked out the bugs and got bills out the...

The integration between Expanse Acute Care EHR and our ambulatory system is going well, and so is...

One of MEDITECH's strengths is that they are proactive. MEDITECH has a support system, just like...

MEDITECH’s one patient, one chart philosophy and the way they execute that is really on point. One...

When it comes to what I would want MEDITECH to do differently, there are certain aspects of the...

MEDITECH is releasing AI functionality, and I believe they're working with other companies to...

MEDITECH’s ongoing charges are probably one of their biggest selling points. Our MEDITECH solution...

MEDITECH’s cost is good for what we receive. The price model is good because Epic does not really...

There is a small majority of providers that really enjoy MEDITECH's system, but a lot of the younger...

MEDITECH is very good about working with us, and I observe the same thing with their other clients.

For what we need, the solution meets our needs. The gravy is what we need to work on, but I would...

Training is an area where we really need help. It is difficult because every organization is...

Because of the configurable nature of the system, there are lots of things we have been able to...

The strength of Expanse Acute Care EHR is the opportunity to have a view of the patient's record...

Expanse Acute Care EHR does a decent job for what it does, and it is similar to other EHRs. However,...

The training component, as well as the partnership component, would significantly impact MEDITECH's...

I would rate the vendor’s training program fairly low. I think that is one of the biggest things...

We host our Expanse Acute Care EHR environments at CloudWave, which is a partner of MEDITECH. The...

The support from MEDITECH is variable based on the module and my support specialist. I have had some...

I look at MEDITECH’s road maps on a regular basis, and I feel like they have a good pulse on the...

I can't think of anything that Expanse Acute Care EHR doesn't do for us. The vendor has solutions...

MEDITECH has some things that have been sitting in beta for a while. There is supposed to be a...

On MEDITECH’s website, there are all sorts of educational videos that we can watch for each module...

I had an analyst from MEDITECH who I was particularly having trouble with. They would do things...

We have had great support and a great relationship for decades.

Right now, we are being very careful with AI. Lots of vendors are presenting their AI solutions, but...

We have regular meetings with MEDITECH and are able to escalate to senior leadership when needed. We...

Expanse Acute Care EHR meets all of our needs, and MEDITECH is consistently improving their products...

MEDITECH continues to augment the platform. They have multiple initiatives with AI. They are working...

There is a slight open-endedness to MEDITECH’s products. It is almost as if the solutions have...

MEDITECH prepared training materials and a train-the-trainer model for us. However, it seemed like...

MEDITECH took over our acute care space. We needed a vendor that would keep up with regulatory...

There is just not a lot of change or progression from MEDITECH. When we went to MEDITECH Live a...

We would like to have the ability to maneuver around in the chart more easily in Expanse Acute Care...

We are soon going to a web-based version of Expanse Acute Care EHR, so that will be a big change...

MEDITECH is actually better than most vendors I have worked with in the past when it comes to...

Expanse Acute Care EHR is web based and mobile, so people don’t have to be on-site or use the Citrix...

MEDITECH has a road map, but it just takes them a while to roll stuff out. The speed at which...

Expanse Acute Care EHR isn't user-friendly. My main complaint is that what I see as a pharmacist is...

I don’t like the way we have to enter tickets. Instead of calling customer support and speaking to a...

Having everything in one system allows our end users to access information across the entire care...

Sometimes MEDITECH’s specialist knowledge is very siloed. To give an example, we have a specialist...

Some of MEDITECH’s training documents need to be updated. Some of them that I have looked at are...

There are certain reports that I have to pull together myself, and I have to mine the data. I would...

The development of the solution seems to be pretty cool. The vendor is technologically pretty...

The vendor's support was lacking a lot, and they had a lot of new people, so things weren't very smooth....

MEDITECH does a decent job. They are there, they ask, and they communicate. We have had some bumps...

The system needs better customization and flexibility in its application service model. The system...

The vendor only offers online training instructions and no in-house training. Online content is not...

We are replacing Expanse Acute Care EHR. After we merged with another organization, we talked about...

It seems to take a long time to get new functionality if things are not perceived as broken from the...

Our team has been able to support Acute Care EHR without having a very big team, so that keeps our...

Sometimes MEDITECH is just not very responsive. They tell us that they will put something in...

Discharge referrals are an issue with Expanse Acute Care EHR. I can put referrals in the discharge...

One of the biggest concerns is that MEDITECH is a rather sprawling environment of different areas,...

MEDITECH’s vision and road map seem to be on target now, but whether the vendor consistently...

One thing from MEDITECH is called mesh scanning, and we need that to do scanning. But because of...

MEDITECH’s support is horrific. They don't know how to do support correctly at all. They are slow in...

MEDITECH does have a couple of people there who know what they are doing.

I truly do not know whether Expanse Acute Care EHR is the best solution for an organization of our...

We have a long history with MEDITECH, but more recently, there have been limited avenues to keep...

I do not think MEDITECH’s training program is fully formed. It is very different from what I have...

The cost of Expanse Acute Care EHR is a key driver for adoption because it is cost-effective, but we...

MEDITECH has a long history. For midsize hospitals, they are one of the highest vendors, if not the...

We recently had an update, and it went very well. We never know with an update. Sometimes they can...

I would like to see some point-of-care things for nursing and doctors, like some of MEDITECH's AI...

I don't think we have anything right now that is not interfaced with MEDITECH. We are an Expanse...

We have basically only used EHRs from MEDITECH. We use the web presentation layer for everybody....

MEDITECH is coming out with a new version of their patient portal, and it is supposed to be better,...

Overall, MEDITECH avoids charging for every little thing. We get charged for some things, but not...

MEDITECH keeps all their promises, but not their timelines. Sometimes they will tell us about new...

MEDITECH has stepped up their game in the last couple of years on training. They started doing video...

Expanse Acute Care EHR works the way it works, but we sometimes have different workflows, so it...

The customizability of Expanse Acute Care EHR is a strength. If someone requests something, it might...

We have a customer service manager, and we also have a sales representative who meets with us. They...

MEDITECH is bringing together other hospitals. They are doing meetups and user groups. It is helpful...

MEDITECH's clinician communication system isn't the most intuitive. Sometimes people get in endless...

MEDITECH hardly ever changes anything with Expanse Acute Care EHR. I would like to see them put some...

Expanse Acute Care EHR is a solid solution. It works and does what it is supposed to do.

Sometimes MEDITECH’s response time to our requests takes a little longer than we would like. It...

One of the biggest strengths of MaaS is the cost compared to the alternatives. We are able to work...

There are a lot of opportunities for medication reconciliation in the system. We have had big...

MEDITECH is slow to bring innovations forward. I don't believe for a second that MEDITECH is going...

The level and longevity of the integrations that we can achieve between MEDITECH's system and...

MEDITECH has delivered on their acute product very well. They have a good system that is well worth...

We need to get some things working better in the system. If we can, our satisfaction will go up. We...

We are still in our honeymoon period with the system. We are trying to figure everything out. I...

Buying MEDITECH's system is like buying a house. Users can get the builder's grade, and anything...

Our hospital is part of a larger organization. That created some nuance in how the system was...

I cannot help but compare what we paid for our old system with what we are paying annually for...

From a value perspective, we pay much more for MEDITECH's offering than we do for another vendor's...

I want to talk to the MEDITECH executive team about their ideas for AI, and I would specifically...

We are very integrated with MEDITECH's solutions. We have been a client for a while now. I have been...

There are some things that need a third-party integration software. That, of course, increases cost,...

The annual disaster recovery testing for Expanse Acute Care EHR used to be included in what the...

We are required at the state level to make certain submissions associated with our facility, but...

I would recommend Expanse Acute Care EHR, but I would include a footnote that the system is going to...

MEDITECH has 100% moved to remote video training. They provide certain webinars at certain intervals...

MEDITECH is trying to keep up with the AI game, but instead of natively developing some things, we...

I have met most of the executive team members, and they are all very helpful.

From what I have heard from employees and from people who have been at other facilities before,...

How well a build of Expanse Acute Care EHR goes is very dependent upon the specialist an...

If it weren't for our IT team, we would not have been as successful on go-live for our MEDITECH...

There is some frustration because we don't know what we don't know when changing EHRs overall. I...

The implementation was very dependent on specialists. When we worked with the specialists who were...

The implementation depends on the specialists and contacts that an organization receives. If they...

MEDITECH’s update and release process is fine. My understanding is that when there are major...

MEDITECH has been good when we have needed to pivot within the confines of the contract; they...

Regarding the end users, MEDITECH as a Service is a lot more complex than what anyone in our...

Our project manager has been pretty good about wanting to help solve issues, and then the person...

The implementation process was rough. Dozens of timelines had to change as a result of MEDITECH not...

I can't say the number of times I have been on a call or trying to solve something and someone from...

MEDITECH as a Service is solving problems. It has reduced many pain points from our old EHR, but...

One of the big issues we run into is that with DrFirst's system, we get any medication that is...

We use DrFirst's system, and it would make a lot of things better if the e-prescribing tool were an...

MEDITECH has this MedPower solution that provides courses people are expected to do, and that...

GCP had a big issue, and I realize that it wasn't MEDITECH's fault, but it is part of MEDITECH’s job...

I would buy the product again because only a handful of vendors' solutions were going to work for...

MEDITECH’s level of engagement with us to maximize use of the EHR is really dependent on the type of...

The people MEDITECH hires generally don't have healthcare experience. They learn the application...

I hate MEDITECH Circle, the ticketing system. It has a clunky process. Asynchronous communication is...

There are a lot of things we feel should be options within Expanse Acute Care EHR that are not in...

MEDITECH provides us with scenarios for testing, but sometimes it feels like the scenarios are...

Sometimes we struggle to get cooperation or discussion engagement from MEDITECH. Sometimes we have...

The ease of integration depends on what third-party applications we are working with. I have been...

There is some clunkiness in Expanse Acute Care EHR around where things map in the chart because we...

We had a lot of trouble with some project staff members from MEDITECH saying that they couldn't see...

It has taken many months for our people to understand how Expanse Acute Care EHR works. A lot of end...

We really need integration specialists within our own organizations to integrate third-party...

Right now, no one at our organization is super pumped about the system, and a lot of blame is being...

Things have been a bit rough with MEDITECH. Their project team had consultants who didn't know the...

We actually influence MEDITECH's priorities and road maps to get them to do some key things for us...

I think what MEDITECH is doing to build and improve is right. They are going about how they do AI in...

MEDITECH is a high-value, low-cost solution provider that is very in tune with their customers. They...

We have a lot of experience with MEDITECH. We decided to stay with MEDITECH for various financial...

MEDITECH keeps their promises for the most part; however, we were supposed to get something that we...

MEDITECH uses a product from MedPower for training for MaaS. It is a video-based program, but we...

We plan on staying with MAAS. It is not going away. There are other solutions, but we get what we...

We have problems with MEDITECH’s customer support people; they do get things done, but we have had...

MEDITECH as a Service is very interoperable. MEDITECH is generally on top of things when it comes to...

A big pet peeve I have with MEDITECH's customer support is that we will ask a question, and rather...

MEDITECH is very good about keeping us compliant with everything going on in the world right now. If...

We are paying for services with MAAS. When we had a previous MEDITECH solution, that solution was on...

One of the challenges that we have with MAAS that everybody will have problems with is that we are...

MEDITECH is definitely part of our long-term plans, but we might look at their new cloud-hosted...

MEDITECH has the right things in their development road map, but they are going to take way too long...

There are some things that we can’t do ourselves in MAAS, and we interface with MEDITECH often on...

MEDITECH mostly understands what they are doing, but they still have a long way to go. When it comes...

MEDITECH keeps promising an API suite to improve interfacing capabilities, but they just keep making...

On the clinical side, MAAS is quite good. The biggest advantage of using MAAS is that the system is...

MEDITECH hasn’t really invested in their HR or payroll platforms that are back-end functions of the...

Interfaces with MEDITECH are a sore spot for us, and they are expensive when they are purchased....

There is always room for improvement, but MEDITECH is always striving to make Expanse Acute Care EHR...

Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...

MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...

We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...

We have requested training from the vendor, but our IT staff members have a hard time working with...

I wouldn't buy Expanse Acute Care EHR again based on our experience with it, but I haven't...

The system doesn't work the way it was promoted to work. There are a lot of ways to lose orders. We...

Our implementation went really well. It seems like MEDITECH tests their upgrades. The system has...

MEDITECH's support is ticket based. That support is provided 24/7. When something happens and there...

When our IT people work with MEDITECH to integrate with third parties, MEDITECH is pretty average....

I know there have been some high-level conversations with MEDITECH among our senior leaders. Our...

We are extremely happy with MEDITECH. I have been in this industry for many years, and if a vendor...

We are moving from MEDITECH's EHR to Epic's EHR due to all of the functionalities that MEDITECH does...

Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...

The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...

One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...

MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...

On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...

Our employees are satisfied with the system because it gives them the ability to look across care...

For reporting, MEDITECH wants to sell us their business and clinical analytics (BCA) system. It is a...

I have heard that our staff members are struggling with MEDITECH's system. It takes too many clicks...

The support has improved, and MEDITECH is much more proactive than they were before. We rarely have...

MEDITECH's pricing is good with their base package. They do include some of the standard interfaces....

We had some hiccups with implementation. We still have calls with MEDITECH just to work through the...

We had a lot of disconnects with MEDITECH mainly because there were a lot of flowcharts and things...

When we open cases with MEDITECH, sometimes they don't even respond. Then we are always asking for...

The vendor has made changes; we took a recent update, and I have no idea what they did, but now, I...

I probably wouldn't recommend the system to a peer. Right now, our surrounding area is going to...

The executives are involved, but all we get from them is fluff. If I have to reach out to them, they...

The system is good, but the implementation needed work from MEDITECH’s side. Every facility is...

We have struggled with the vendor greatly since our implementation months ago, and we have only just...

Right now, we are trying to change some workflows. We have to come back to certain things because we...

MEDITECH does these little training seminars, and the seminars are great, but when it comes to...

MEDITECH has a new thing that they are working on that allows integration, and it is called...

Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...

MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...

I think MEDITECH just needs more people. They are struggling the same as everybody else is with...

There have been a lot of grumblings about Expanse Acute Care EHR, but I think the reality is that it...

I would tell others looking at Expanse Acute Care EHR that the interoperability and communication...

I would think MEDITECH should know what we have for state reporting, and they should easily be able...

We had a different firm hosting our MEDITECH system, but because of the cost, we went to the...

There are a lot of new support staff members at MEDITECH who really only understand the application...

MEDITECH has made a lot of promises and changes since our implementation. They have been...

I like our salesperson at MEDITECH; they have been very helpful. If we rattle the cage of our...

Organizations have to pay MEDITECH for additional training. The vendor offers webinars or tutorials,...

We need more follow-through and feedback from MEDITECH. It takes the vendor a long time to get back...

The strength of MEDITECH is that they have a lot to offer big facilities. We can customize their...

I do not love the Expanse Acute Care EHR portal. MEDITECH is upgrading it, but right now, it is not...

We use a third-party therapy documentation system for some of our specialties because Expanse Acute...

It is nice that twice a year we take required upgrades that we can't opt out of, so we have to stay...

I like that the solution is hosted, so the infrastructure cost is off of me. We are subscribing to...

We had to bolster the implementation team with resources from another firm. We had to put subject...

MEDITECH could improve the new version that we are going through for the system. I believe MEDITECH...

Right now, the majority of the functionality we need is going to be part of the MAAS implementation....

MEDITECH's customer service people, engineers, and specialists are very resourceful. They are very...

I absolutely hate MEDITECH's web support since MEDITECH has upgraded to something they call the...