Expanse Acute Care EHR/MaaS Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty
We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...
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Loyalty, Operations
There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...
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Relationship
I know that our teams work closely with the MEDITECH individuals.
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Product
MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...
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Value
In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...
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Product
Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...
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Relationship
MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...
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Operations
There is no ongoing training from MEDITECH other than the documents they put out there, so it is...
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Product
We have a lot of customized reports in our data repository that give us a lot of analytical data...
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Product
I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...
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Relationship
Our experience working with MEDITECH depends on who the specialist is for the individual issue we...
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Operations, Product
The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...
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Operations
MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...
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Product
Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...
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Culture
When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...
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Relationship
MEDITECH’s phone support is better because we definitely get someone. With web support for putting...
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Culture, Loyalty, Product
MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...
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Relationship, Product
There are a couple of different things that I like about MEDITECH as a Service. One, it is easy to...
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Loyalty
One thing that could use some improvement is the versatility of the reporting tools in the Expanse...
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Product
Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...
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Product
I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...
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Loyalty, Relationship
MEDITECH will say they are improving the application, and then seven years later, there will be an...
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Operations
MEDITECH will do the implementation, and that is really it, but we would like more education as...
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Product
Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...
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Relationship
MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...
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Operations
Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...
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Operations, Value
If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...
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Loyalty
MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...
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Operations, Product
One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...
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Loyalty
My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...
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Operations
MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...
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Product
Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...
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Product, Value
It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...
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Operations, Product
We have to make the records available to patients on the patient portal. And the solution from...
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Product
The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...
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Relationship, Operations
Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...
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Loyalty, Relationship
I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...
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Operations, Product
MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...
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Culture, Value
MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...
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Relationship, Operations
There were often some knowledge gaps from the implementation people, and there were times when we...
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Operations
MEDITECH now has some virtual training called MedPower, but we can't make our own training with our...
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Culture, Product
We have been hearing that MEDITECH stripped down some of the features in the product. Since then,...
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Product
There are some opportunities for the vendor to deliver new technology. MEDITECH really needs to move...
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Product
The ease of use depends on the area of the solution. There are always a few naysayers, but providers...
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Relationship, Product
We very much struggle with MEDITECH’s new ticketing system, and even they struggle with it. We can...
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Loyalty, Relationship
If an organization already had an existing MEDITECH version, and they wanted to stay independent and...
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Value
Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...
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Product
One thing that I love about the product is that it is becoming more web based. Clinicians can see...
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Relationship
When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...
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Relationship
It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...
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Relationship, Product
As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...
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Product
There is always something in the system that we want to use to better help our operation. There are...
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Product
I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...
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Relationship, Operations
I would like to be able to connect with a MEDITECH specialist in real time and have them available,...
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Culture, Loyalty, Product
Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...
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Product
There is still room to grow in medication reconciliation. It is a challenge to get all the right...
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Product, Value
Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...
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Operations, Product
My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...
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Relationship, Product
We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...
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Relationship
Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...
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Operations, Product
We went live with the Expanse platform previously, so we have just been working on optimizing the...
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Loyalty
The Expanse platform is part of our long-term plans. We are not going anywhere. I'm not going...
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Product
One strength is that the system is fully integrated, so all of our different areas and departments...
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Relationship, Product
The different pieces of the software are very siloed on MEDITECH’s side. Fixing problem A may...
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Loyalty, Relationship, Operations, Product
MEDITECH as a Service is still a new product, so over the last year, there have been a lot of bumps...
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Relationship
MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...
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Product
Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...
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Product
There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...
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Product
Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...
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Loyalty, Product
The graphing function in the solution is frustrating and should be improved. The ability to retrieve...
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Operations
I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...
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Operations
I don't know how much MEDITECH is involved with implementing things at our organization because when...
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Operations
I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...
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Relationship
I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...
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Loyalty, Product
I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...
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Culture, Loyalty, Product
When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...
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Loyalty
Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...
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Product
Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...
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Relationship, Product
We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...
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Product
Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...
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Relationship
MEDITECH has been great with their support; we work well with them, and they work well with us. If...
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Culture, Relationship
Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...
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Relationship
We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...
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Operations, Product
Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...
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Relationship
With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...
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Product
We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....
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Culture, Relationship, Value
We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...
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Culture, Relationship
I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...
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Relationship
Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...
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Product
For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...
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Operations, Product
Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...
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Relationship
If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...
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Product
The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...
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Operations
The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...
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Operations
I would like to see a little more training from MEDITECH and a few more in-depth technical articles...
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Product, Value
Expanse Acute Care EHR isn't the best or most innovative software, but it was cost-effective at the...
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Loyalty
With the delivery of new technology, Expanse Acute Care EHR has had some lag time compared to other...
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Loyalty, Relationship, Product
Things have been going well with MEDITECH and the product. We just had a very smooth update with...
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Relationship
Some of MEDITECH’s support people are lacking, but MEDITECH has a lot of new faces there. Sometimes...
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Loyalty
We decided to go with MEDITECH's system to replace our previous EHR. Moving to Expanse Acute Care...
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Operations
As far as the implementation of Expanse Acute Care EHR goes, there is room for a lot of improvement....
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Product
The main challenge I still have with Expanse Acute Care EHR that we didn't have before is the...
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Operations
MEDITECH has a lot of online training, but I don't think it is that effective. What is more...
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Product
A lot of functionality is there in Expanse Acute Care EHR. If we want to do reporting, we can. Like...
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Product, Value
Interoperability requires a lot of third-party public agencies. Just like with any other system,...
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Loyalty, Product, Value
There are always going to be people who like Expanse Acute Care EHR and people who don't like it. We...
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Product
One issue is with how MEDITECH does orders; orders are based on accounts. If the patient in account...
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Relationship, Operations
I don’t see my satisfaction changing over the next 12 months. The system might even go down because...
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Loyalty, Product
MEDITECH supports us fairly well. We had a prolonged downtime due to a server issue, and the vendor...
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Relationship
MEDITECH essentially suffers from Cisco syndrome. If we open a support ticket with Cisco, they will...
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Operations
Training is definitely one of MEDITECH’s weak points, but they are doing better with it now than...
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Product
There are a lot of strengths regarding the technical pieces of Expanse Acute Care EHR. MEDITECH's...
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Product
The weakness of MEDITECH is really in their financial solutions. And by that I mean the accounts...
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Operations, Product
One of the things the vendor does incorrectly is sort all their documentation based on the module....
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Operations
A challenge with MEDITECH is that their training is kind of disjointed. They will send us the...
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Relationship, Product
The product is solid. It runs, and it doesn't break very often. That is great. The product does what...
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Relationship, Product
If MEDITECH could open up APIs and get some of their partners to write things out, then their...
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Relationship
As with any EMR vendor, my challenge with MEDITECH is with the level of support that we get and the...
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Product
Expanse Acute Care EHR is as good as an EHR can be. Compared to the system we were on previously,...
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Relationship, Operations
If I could buy Expanse Acute Care EHR again or change anything about the solution, I wouldn't buy it...
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Operations
Training is not MEDITECH’s strong suit; they are not like Epic or Cerner. The training for...
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Value
With MEDITECH, we pay for everything we want to add. They provide new technology if I want to pay...
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Relationship
MEDITECH’s services team doesn’t show up for scheduled calls when they are supposed to. The support...
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Relationship
In the last year, we have had quite a bit of executive involvement from MEDITECH. In the last few...
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Product
In Expanse Acute Care EHR, some things are not configured completely or at all. There are some...
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Loyalty, Product
MEDITECH definitely provides some good updates, and they do a pretty good job with their integration...
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Relationship
One frustration we have with MEDITECH in general is their process for development. We submit a lot...
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Operations
MEDITECH relies heavily on their customers to provide any training, and they don't have any ongoing...
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Product
We do have a lot of providers who point out that Epic can do things that MEDITECH can’t. Epic is...
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Relationship
The customer support at MEDITECH varies based on the specialist that we get. But overall, I would...
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Loyalty, Product
Expanse Acute Care EHR is a great product for our hospital because it is an all-encompassing EHR, so...
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Product
MEDITECH has two acute platforms, and those are the traditional client server and the web-based...
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Product
The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...
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Product, Value
We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...
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Relationship
We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...
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Loyalty
We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...
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Product
We have some performance issues on and off, and I think that probably kind of skews my view of the...
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Loyalty, Relationship, Product
I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...
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Culture, Value
MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...
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Product
I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...
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Product
One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....
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Relationship
We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...
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Product, Value
On our nursing side, we could have better flow sheets for nursing without having to pay for it....
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Product
I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...
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Relationship
We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....
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Loyalty
We are hopeful that the Google search and summarization functionality will address our needs when it...
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Loyalty, Relationship
MEDITECH has developed an interoperability advisory committee with customers who tend to be more...
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Relationship, Product
We are working with MEDITECH consistently on our existing environments and modifying them. The issue...
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Product
We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...
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Product
There is a huge problem with interoperability nationwide. And that is just the sense that if we have...
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Loyalty, Product
I want information at the right time in the right format, but everybody says we have to have...
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Product, Value
MEDITECH's system is not the most expensive out there, but there are a lot of things other vendors...
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Relationship, Operations
One thing we complain about with MEDITECH is that when we do an upgrade, we will go live and find a...
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Value
MEDITECH has a human resources option, and it is terrible, but we have to buy it. It doesn't have a...
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Relationship, Product
MEDITECH keeps up with all of the requirements that they have to.
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Operations
With MEDITECH as a service, MEDITECH did a lot of the build for us in the background instead of us...
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Relationship
We have to fight with MEDITECH's support people sometimes. When it comes to potential problems, the...
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Relationship, Product
I wish MEDITECH’s MHealth app wasn't branded to the vendor. I wish MEDITECH allowed us to brand...
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Relationship
MEDITECH’s support is dropping off a bit, and they are having growing pains with the retention of...
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Relationship
The MEDITECH executive that we work with is extremely accessible and personable.
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Product
Things have been going really well with Expanse Acute Care EHR. We have the normal learning curves,...
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Loyalty, Product
I have been dealing with MEDITECH for many years, and right now they have the best-looking and...
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Culture, Value
MEDITECH is much better than most about charging; however, we are starting to see an uptick in their...
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Operations
MEDITECH recently bolstered their training through a partnership with MedPower. MedPower basically...
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Loyalty, Product
Interoperability is still a problem in our industry, and MEDITECH is going to have to continue to...
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Product
If we ask a clinician or a physician about any software package, they will say there are too many...
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Loyalty, Value
I would buy the product again. If we were starting from scratch, the evaluation of other vendors...
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Operations
With training, MEDITECH does a pretty good job of making sure we have most of what we need,...
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Loyalty, Relationship, Product
When it comes to delivering new technology that meets our needs, MEDITECH is keeping up with...
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Loyalty, Product
MEDITECH has rebuilt many of the clinical modules, but we still have some modules that haven't been...
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Product, Value
We use the product a lot with surveillance, and we closely watch our readmissions. The product helps...
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Value
I would buy Expanse Acute Care EHR again. As more providers come from all over, Epic's systems have...
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Relationship
My account manager is the best one that I have had in my years with MEDITECH. Over the last year,...
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Operations, Product
Things have gone pretty well with MEDITECH. They came in and trained our people, and they come and...
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Loyalty, Product
We are doing well with Expanse Acute Care EHR. We have been on it for a few years, and only our...
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Relationship
It sometimes seems like the vendor's support people want to find excuses to not review issues. For...
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Product
I would like to see the vendor update their standard order options and CPT codes annually to help us...
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Operations
Going through an initial build process takes time and patience. The more we put into the system, the...
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Value
I wish MEDITECH would look at their charges for custom changes and interfaces. At times, I feel...
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Product
We pay for a lot of customization options that other EHRs don't allow. The product does everything...
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Relationship, Operations
We have given the vendor a lot of development requests for things that I don't know that we are ever...
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Relationship, Product
The relationship with MEDITECH is not going well. The vendor is struggling. We are pushing them on...
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Culture, Loyalty, Value
A while ago, we voiced our concerns to MEDITECH and got a promise that they would correct things....
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Relationship, Product
I have to be proactive. Before a doctor knows they are having trouble, I have to know they are...
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Culture
MEDITECH does sell a bit of vaporware. They will tout a particular function or feature, but when we...
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Culture, Loyalty
We plan to stay with Expanse Acute Care EHR, even though we have identified some things that we wish...
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Value
The system is cost effective. It is the least expensive option for rural healthcare organizations....
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Loyalty
Expanse Acute Care EHR is the only system that offers an ERP suite of products with their solution....
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Product
The widgets in Expanse Acute Care EHR are a strength. The widgets pull the data I want to know about...
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Operations, Product
Since we have implemented the same software throughout all our care settings, I can see the...
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Product
I would like accelerated development of the nursing module so that I can interact with the nurses a...
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Loyalty, Relationship, Product
We don't have much access to other software sites, but that is not really MEDITECH's fault. Wherever...
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Relationship
MEDITECH is an excellent partner that works closely with us on so many levels to create strategic...
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Operations, Product
With MEDITECH, the hardest thing is making sure that the vendor is following through on programming...
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Relationship
Recently, MEDITECH's support has transitioned, and that has been a nightmare.
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Product
Some modules in the system are great and do everything that they need to do. Other modules have a...
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Product
If I had a wish, it would be for more customizable reports within Expanse Acute Care EHR or a...
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Loyalty, Product
Everybody talks about Epic being the gold standard, and doctors who come from other hospitals will...
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Operations
MEDITECH doesn’t offer training in person anymore or even remotely for most modules. So when we had...
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Relationship, Operations
The MEDITECH Circle customer support portal has some issues. It is hard to follow tasks. Updates are...
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Relationship
We get great support from MEDITECH. If I need executive involvement, I can get it easily. I also...
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Culture
I am very proud of MEDITECH. They have done very well. They don't sell me and have not sold me any...
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Value
Compared to other vendors, MEDITECH is a lot more affordable, though they should have a reduced cost...
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Relationship, Value
MEDITECH is a great partner, and I think I am a great partner for MEDITECH, so every year, things...
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Product
A lot of people complain about speed with MEDITECH's system. I have overcome that issue with...
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Value
Expanse Acute Care EHR is a really mature solution. The only competition for MEDITECH in this space...
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Product
MEDITECH is challenging to work with overall. A lot of their priority-packed upgrades aren't well...
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Relationship
When we met with MEDITECH’s folks, they were not prepared to speak with us, and there was a lot of...
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Product
We have a lot of outages and stalling. We are told the server is at fault. We had a cyber event a...
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Product
One functionality we want to see is an electronic signature pad, which we used to have a few years...
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Relationship
We have a very purposeful relationship with MEDITECH. They have been right there with us throughout...
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Value
The system's functionality is a bit of a laundry list. We have to include some additional things....
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Product
MEDITECH does a great job. We would like to think that we had high expectations to begin with...
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Relationship, Product, Value
While things can always be better, we like that we have had several opportunities since going live...
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Relationship, Product
MEDITECH has a brand new ticket tracking and issue management system called MEDITECH Circle. They...
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Relationship
MEDITECH is very much a customer-focused organization, and they have been since I have known them....
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Relationship
The service is not proactive because MEDITECH doesn't have their most knowledgeable folks on the...
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Operations
MEDITECH doesn’t update the system as often as they should, and they don’t supply training for...
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Product
Expanse Acute Care EHR is fairly intuitive, and we do really well in certain areas. Also, I like the...
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Relationship
When we have a need, we can call MEDITECH and get a person.
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Relationship
The problem with MEDITECH’s support is that for almost everything, we are dealing with a customer...
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Product
Expanse Acute Care EHR is pretty much the same as its counterparts in the same field.
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Product
MEDITECH is a little behind when it comes to what Expanse Acute Care EHR could be doing, like in the...
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Loyalty, Product
MEDITECH could do better with Expanse Acute Care EHR. For example, they could be faster to market....
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Relationship, Value
MEDITECH is a good company to work with. They will meet with us, have discussions with us, and try...
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Product
The system doesn't do everything that we want it to do. It isn't as responsive as we would like, and...
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Loyalty, Product
Since we moved from our previous MEDITECH system to Expanse Acute Care EHR, we haven't seen any...
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Relationship, Product
We have put in requests for certain things in the system, but nothing has happened. As an end user,...
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Product
The system is very buggy. There are a lot of extra clicks and portions of it that we have struggled...
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Relationship
MEDITECH underdelivered and overpromised. Support is very difficult to get. We lost some...
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Operations, Product
MEDITECH's system is very challenging to integrate with, and we often are limited in the vendors...
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Product
I like that the web-based version of the system has a fresher look to it.
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Loyalty
We really hope that the vendor will integrate certain things more quickly so that we can use those...
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Culture, Relationship
In terms of MEDITECH keeping all promises, timeliness is an issue. Occasionally, we wonder whose job...
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Operations
Our implementation was during COVID-19, and there was no on-site assistance. Everything was virtual....
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Operations
We have the Business and Clinical Analytics module. We were trained very early on, and we still...
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Loyalty
I have recommended Expanse Acute Care EHR a lot. It is driving the outcome of getting away from any...
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Product
Probably the thing that MEDITECH does need to improve the most is interoperability with other...
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Culture, Relationship
I would rate the people that I work with personally very highly for being empowered to solve my...
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Operations, Product
When we switched from our old system to MEDITECH's system, we had a lot of trouble with nurses...
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Culture, Operations, Product
We have had to do a lot of builds for the system. That has been difficult, but we have kept at it....
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Product
Our big problem right now is that MEDITECH's system doesn't integrate with all of our other systems....
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Product
MEDITECH's system is a bit difficult to use and navigate. It isn't very user friendly. I know a lot...
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Operations, Product
The product is easy to use because the way it is set up is self-explanatory. It is laid out very...
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Operations
We didn't have any trouble with our MEDITECH implementation. MEDITECH had people on the floor...
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